Immediate Remote Support for Appleton Wisconsin IT Networks
Fast Phone Consulting for Appleton NetworksFor businesses in Appleton Wisconsin, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging networking problems, plus the services of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's online support engineers provide exceptional value because they have the real-world background and have access to the sophisticated tools needed to solve most network problems quickly. Efficient support reduces immediate expenses since service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company saves additionally with incidental expenses by minimizing or avoiding system outages and related costs due to business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced online technical support expertise is particularly helpful for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you are charged exclusively for the support that you receive. In contrast to many online support companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple model for pricing do away with situations where fast fixes manage to turn into substantial invoices. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized technologies and field-tested processes that ensure the maximum level of effectiveness for remote help and troubleshooting for IT systems of any size. Progent offers protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's Technical Response Center to access your company's environment without violating system security.

Progent's proven technical support database system stores comprehensive records for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of services delivered to each client by any engineer. This database of anomalies and solutions is stored as an easily retrievable proprietary database that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft make available additional vast technical databases and allow fast access to vendors' in-house support staff with the result that Progent's online service specialists are able to arrive at optimal resolutions quickly.

Remote support available from Progent to clients in Appleton Wisconsin include:

ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight line of network management outsourcing services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service. ProSight DPS products manage and track your data backup operations and enable transparent backup and fast restoration of important files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information network. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services allow your IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured online account and give your password you are requested to confirm your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several validation devices. To find out more about ProSight Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth management reporting utilities created to integrate with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Billing rates for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Call Center consulting expertise can support you in building an effective new Help Desk Call Center or improving your existing organization, selecting or enhancing Help Desk application software to meet the particular requirements of your company, or providing occasional phone support staff to reinforce your in-house Help Desk Call Center resources to deal with high-demand events like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran network professionals gives your computer users in Appleton Wisconsin quick access to a reliable technical support resource with years of experience delivering phone support and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center the reputation as a significant contributor to business efficiency, and Progent's target is to fix and not simply record network issues.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts staff provides remote advanced engineering support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To find out more information about Progent's expertise, programming, and training services, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center2, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Appleton Wisconsin online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM to fit your environment so that your computer maintenance is proactive and automated. By detecting possible problems before they cause network outages, automated monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments powered by multiple platforms.
How Your Appleton Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Appleton Wisconsin, Progent's phone-based network support specialists can deliver professional and economical IT help whenever your business needs it. More than 20 years of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access tools to solve computer problems quickly while avoiding the expense and lost time associated with on-site support calls.

Even if your Appleton organization relies on a regular independent consultant or maintains a full time IT staff that know how to deal with typical computer issues, Progent's Microsoft and Cisco certified consultants can still provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to fix sudden network emergencies or especially challenging integration projects.

Details of Progent's Remote Network Support for Appleton Wisconsin
Progent's online support, Internet-based repair, network security consulting, and system administration services give companies in Appleton Wisconsin unparalleled leverage for your IT budget. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk services and network management, Progent's experts can provide your company world class network support while allowing you to avoid the expense and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical knowledge, refined support tools, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, at the forefront of IT support, executing a broad variety of technical tasks for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not only expert technical help, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits per minute. As a result, you owe only for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services delivered during normal business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports sent by each consultant to each customer. The discipline of detailing and organizing support activity allows more efficient support and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who won't release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from painful and expensive availability losses.
How Does My Business Start Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks.

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