Immediate Online Troubleshooting for Appleton Networks
Immediate Phone Technical Support for Appleton SystemsFor organizations in Appleton or anywhere in the state of Wisconsin, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's online support experts provide excellent leverage because they have the practical experience and are equipped with the advanced tools necessary to solve the majority of information system issues quickly. Efficient support lowers direct expenses since solutions use up fewer billable minutes. Remote support also avoids the cost of sending an engineer to your location. Your company saves additionally with incidental costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced online technical support know-how is especially important for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing model for remote support is structured to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you pay only for the services that you receive. In contrast to many remote support firms, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean model for pricing prevent situations where fast solutions manage to turn into substantial invoices. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized tools and proven methodologies which promote the maximum degree of effectiveness for online consulting and troubleshooting for information systems of all sizes. Progent provides protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's Technical Response Center to link to your network remotely without violating system security.

Progent's advanced service database system maintains extensive documentation describing the service that Progent's customers have been provided. Progent's team service personnel have access to the details of assistance rendered to every Progent customer by any Progent engineer. This history of trouble tickets and repairs is organized as a readily retrievable support database that allows Progent's online support experts to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft make available additional vast technical knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to determine the most efficient solutions in the least time.

Remote support services available from Progent to clients in Appleton and anywhere in the state of Wisconsin include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight portfolio of network management outsourcing services covers all key areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat progression including protection, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online consulting services include:

  • Call Center Services
    Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent’s Help Desk Co-management services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution built around the leading professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Call Center team of experienced information technology experts gives your clients in Appleton or anywhere in the state of Wisconsin quick access to a reliable support resource with substantial experience providing telephone-based consulting and online repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a crucial enabler of company performance, and Progent's target is to resolve rather than simply document IT issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Team offers online and in-depth consulting support and education in key application areas that include ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, custom development, and training for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Appleton, or anywhere in the state of Wisconsin, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By uncovering possible problems before they result in full-scale emergencies, automated monitoring can ward off inconvenient and expensive service crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems based on multiple OS platforms.
How Your Appleton Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Appleton or throughout the state of Wisconsin, Progent's phone-based computer support specialists can deliver effective and affordable system help the moment your organization requires it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair computer problems quickly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Appleton company works with a local independent support technician or maintains an in-house organization that can handle typical computer problems, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the availability or the knowledge to deal with sudden network emergencies or especially tough integration projects.

Advantages of Progent's IT Support for Companies in Appleton
Progent's online technical help services allow your Appleton company to experience the benefits of immediate, enterprise-class IT support without the cost of managing a full-time IT staff. Your information system will acquire greater business value by becoming more available, efficient, and protected. Advantages to your business include:

  • Seamless remote extension of your local IT resources
    With most companies in Appleton or anywhere in Wisconsin, local network support resources, whether consisting of outside consultants or a full-time IT staff, can handle typical technical problems. However, major troubles can occur when your regular support personnel are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your usual support people. In these cases, Progent's on-call support experts provide a convenient, fast, and economical way to supplement your regular help and to convey valuable knowledge to improve your ability to handle future issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller offices commonly depend on independent freelance consultants. While freelance service people have smaller internal costs than larger service firms and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the absence of backup personnel may require your company to wait for help during an IT crisis. As your company expands, system unavailability and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup service expertise to make sure your network is always available.

  • Create a Scalable Basis for Smooth Expansion
    Organizations typically start with an IT system implemented on a shoestring budget. Lacking a scalable framework, band-aid repairs can get piled on top of a weak foundation. As a network grows, reliability and expandability problems can hinder the success of the business. These poorly designed environments require careful assessment, smart long-term planning, and wide technical knowledge to evolve to a network architecture that can provide the stable foundation to meet critical business requirements and facilitate future growth.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller organizations need advice and technical education to navigate through an increasingly complex maze of technology alternatives available for accelerating business growth and improving efficiency. They hardly need a network engineer who is motivated to resell a certain vendor's products. IT support and product selling can result in a situation where the recommended solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align technical consulting with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical expertise, refined support tools, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.