Fast and Affordable Remote Troubleshooting for Appleton Wisconsin Computer Systems
For businesses in Appleton Wisconsin, Progent offers remote help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-certified security experts to handle advanced security design and troubleshooting issues.
Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools required to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses because service calls use up minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves even more in incidental costs by reducing or eliminating network outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online technical support know-how is especially valuable in environments that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to many remote support firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid situations where fast fixes somehow turn into big invoices. Progent's skill at solving problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized tools and field-proven processes that allow the maximum degree of efficiency for remote help and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to communicate with your company's environment remotely without compromising corporate security.
Progent's powerful service database application maintains extensive documentation describing all support that Progent's clients have been provided. Progent's team consultants have access to the details of services delivered to every Progent client by every engineer. This history of trouble tickets and fixes is stored as a quickly searchable internal database that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and close associations with important vendors including Cisco and Microsoft open up other vast support knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote service specialists can come up with the most efficient solutions in the least time.
Online support provided by Progent to clients in Appleton Wisconsin include:
Authorized Windows Experts
Progent's Microsoft-certified remote support engineers offer computer repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a broad variety of technology support services including Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to assist you business to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include offering Windows 11 system design and upgrade assistance and Windows 10 configuration consulting, plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and certifies an individual's technical skills at the master level. Cisco CCIEs can deal with the most challenging issues associated with network infrastructure design, installation, management, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs are an exceptional cost-effectiveness because their broad expertise enables them to solve problems quickly. In many instances, less experienced consultants can wrestle for hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can connect to your computer system by means of state-of-the-art on-line support technology in order to provide quick, secure, and affordable diagnosis and remediation.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure appliances by providing consulting services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide you to complete the urgent first step in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can help you to locate and isolate infected devices and protect clean assets from being compromised. If your Appleton network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Help
Progent's ransomware recovery consultants can help your Appleton company to rebuild an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim. Progent's group of IT security specialists have the broad selection of skills necessary to reconstruct all critical components of a targeted network quickly and with little loss of data. To find out more, see Progent's ransomware cleanup and operational restoration services.
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security solutions to improve the immunity of your Microsoft Windows, macOS and OS X, or Linux network against assaults or help your company to recuperate rapidly after a damaging breach. Security consulting services available from Progent cover thorough network security and compliance assessment using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; setting up firewalls; building safe mechanisms for remote and mobile access; securing your messaging system from spam and directory harvest attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting to help businesses of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize physical IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration support services such as Microsoft 365 integration with local Exchange environments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote consulting services to cover a wide array of computer technologies including network architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that include Linux with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's team-based approach to resolving network issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support costs.
Important Linux versions for which Progent can provide expertise include:
ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup product companies to create ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and enable transparent backup and rapid restoration of important files/folders, apps, images, plus VMs. ProSight DPS helps you avoid data loss caused by equipment failures, natural disasters, fire, malware like ransomware, human mistakes, malicious employees, or application bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management provide businesses of all sizes a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information system. In addition to optimizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and give your password you are asked to verify your identity via a device that only you have and that is accessed using a different network channel. A wide selection of devices can be used for this second means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For more information about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of in-depth reporting utilities designed to integrate with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Appleton Company Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Call Center support alternatives for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center team of experienced network experts provides your clients in Appleton Wisconsin immediate access to a large support resource with substantial background offering telephone-based help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a crucial contributor to company performance, and Progent's target is to resolve rather than simply annotate IT problems.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts staff offers online advanced consulting support and education in key application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, programming, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center2, extend or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Appleton Wisconsin remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can adapt Operations Manager to accommodate your business so your IT maintenance is proactive rather than reactive. By detecting looming problems before they evolve into network outages, proactive monitoring can minimize inconvenient and costly service crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support a variety of operating systems.
To get in touch with Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Appleton Wisconsin, Progent's phone-based network support engineers can deliver effective and cost-effective IT help the instant your organization has to have it. Over 20 years of delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve computer problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.
Even if your Appleton business deals with a local independent consultant or employs a full time organization that can deal with common network problems, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to solve unexpected network crises or especially tough integration problems.
Features of Progent's Remote Computer Services for Appleton Wisconsin
Progent's online support, remote troubleshooting, system security consulting, and system management services offer offices in Appleton Wisconsin unparalleled leverage for your support budget. Whether you need occasional phone support and remote network repair or full-time Help Desk services and network administration, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Appleton Wisconsin and is also ideal for customers in more remote regions that lack consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support utilities, technical information, and on-going training.
- By the Minute Billing to Reduce Costs
Progent provides remote support on a per-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for phone help and imposes no monthly retainer for services delivered during regular business hours. This protects you from paying big invoices for quick fixes.
- Availability of Cisco Network Design Specialists
Progent's registered experts for Cisco can provide help from on-staff specialists with experience in planning, deploying, and managing networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Consulting
Progent's core support services consist of technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting support for critical business applications. Support available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Support
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Application Programming
MySQL Management Support and Software Programming
Apple Macintosh Integration
Amazon Marketplace Web Service Programming
By offering a convenient one-stop source for network generalists and application experts, Progent can deliver timely, inexpensive, and thorough IT solutions that address the unique requirements of your company.
- Advanced Online Access Software
Protected online connectivity permits Progent's support professionals to observe exactly what your users see. This makes it easier to produce fast solutions to problems that might otherwise demand an expensive onsite visit. Effective online access software and expert engineers combine to enable Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite support and remote system analysis.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24-hour Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-constrained organizations whose workers require instant access to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical experience, fine tuned support tools, and understanding of corporate IT enable offices to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Technical Help from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional experience, at the front lines of IT support, performing a broad variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This ensures that you get not just world-class IT skills, but also a consultant with proven approaches for applying technical knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help by the minute. As a result, you owe just for received services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during normal business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you won't be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Businesses who work with familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.