Immediate Remote Troubleshooting for Appleton Wisconsin Computer Systems
For companies located in Appleton Wisconsin, Progent provides remote technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote support engineers provide excellent value due to the fact that they have the practical experience and have access to the advanced tools required to solve the majority of network problems quickly. Efficient support lowers direct expenses because service calls require minimal chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company benefits additionally in incidental costs by minimizing or avoiding network downtime and related losses resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote technical support experience is especially helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are billed only for the support that you receive. Unlike many online support firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent scenarios where quick solutions manage to end up as large invoices. Progent's skill at handling problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested methodologies which promote the maximum degree of effectiveness for online engineering help and repair for information networks of any size. Progent offers safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to link to your computer system remotely without violating corporate security.
Progent's proven service reporting application stores detailed records for the support that Progent's clients have received. Progent's staff consultants have the benefit of the history of all help rendered to every client by any consultant. This archive of problems and repairs is organized as a conveniently searchable support knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft open up additional extensive support databases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online service specialists are able to arrive at optimal solutions quickly.
Online support services provided by Progent to clients in Appleton Wisconsin include:
Certified MS Windows Experts
Progent's Microsoft-certified online support experts can deliver computer system troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a broad variety of technology support services including Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Skype for Business migration consulting, Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to assist your company to install, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network professionals, and certifies an individual's technical skills at the master level. Cisco CCIEs can resolve the most challenging problems encountered in network planning, deployment, maintenance, compliance, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of expertise allows them to resolve problems rapidly. In common instances, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can interface to your computer system using sophisticated remote troubleshooting tools to provide fast, safe, and affordable diagnosis and repair.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of connectivity appliances by offering consulting services that include:
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to clean up quickly following a serious penetration. Security support services offered by Progent include: in depth information security and compliance analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm attacks; integrating firewalls; establishing safe architectures for off-site and mobile access; guarding your email system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Progent can provide expert online consulting services to help businesses of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine local IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Microsoft 365 Exchange Online integration solutions with local Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering applications and services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to address a broad spectrum of computer technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for solving technical issues enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and allow non-disruptive backup and rapid restoration of important files/folders, applications, images, and virtual machines. ProSight DPS helps your business recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. Besides optimizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your IT staff to focus on more strategic initiatives and tasks that deliver maximum business value from your information network. Read more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are asked to verify who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be used as this second means of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. For more information about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Appleton Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Call Center support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk staff of experienced information technology professionals offers your workers in Appleton Wisconsin quick contact with a dependable support resource with years of experience offering phone consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a key enabler of business productivity, and Progent's policy is to fix instead of just track IT problems.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Group offers remote and in-depth consulting support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom programming, and training for Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more about Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Appleton Wisconsin remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so your IT maintenance is proactive rather than reactive. By anticipating emerging issues before they grow into full-scale emergencies, remote monitoring can minimize stressful and expensive information system breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks that support multiple platforms.
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Appleton Wisconsin, Progent's online network support engineers are ready to deliver professional and affordable IT help the instant your business needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to solve computer problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Appleton business has a regular freelance support technician or employs an in-house organization that know how to handle common network problems, ProgentÔŅĹs Microsoft certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the time or the experience to deal with sudden network crises or especially tough integration projects.
Details of Progent's Remote Computer Services for Appleton Wisconsin
Progent's phone help, remote troubleshooting, system security expertise, and network management services offer companies in Appleton Wisconsin unparalleled leverage for your support budget. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk call center services and network administration, Progent's professionals can deliver your business enterprise-level network support while permitting you to avoid the cost and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Appleton Wisconsin and is also ideal for networks in geographic areas that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a broad array of Microsoft support utilities, technical information, and continuing training.
- Per Minute Rates to Reduce Costs
Progent offers remote support on a by-the-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for phone service and imposes no monthly subscription fee for services delivered during regular business hours. This keeps you from paying big bills for simple repairs.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco can provide help from on-staff professionals with skill in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic support offerings include system integration, Microsoft Exchange Server expertise, system security design, and shared Help Desk services. Progent's Application Experts group offers world-class consulting support in specific application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Project Management and Application Programming
MySQL Management and Application Design
Amazon Marketplace Web Service Programming and Debugging
By offering a full service centralized source for network generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive IT solutions that align with the unique requirements of your business.
- Advanced Remote Access Tools
Secure remote connectivity allows Progent's service experts to see precisely what your users see. This makes it possible to find quick solutions to issues that could otherwise demand a costly onsite service call. Sophisticated remote connectivity tools and experienced engineers combine to allow Progent to resolve most network problems rapidly and economically. Progent is an industry leader in online troubleshooting and remote system analysis.
- Support for Mainstream VPN Products
Progent supports secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Support for Maximum Network Availability
For companies with vital applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-conscious businesses whose clients require immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT background, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, in the trenches of network support, performing a wide range of technical tasks for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT skills, but also a support engineer with proven methods for using computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises visits per minute. Consequently, you owe just for received services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces little competition. Companies who work with trusted independent consultants or who employ internal support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 remote tracking services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.