Fast Online Troubleshooting for Appleton Wisconsin Networks
For businesses in Appleton Wisconsin, Progent provides remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's remote support engineers offer exceptional value because they have the real-world experience and are equipped with the advanced technology necessary to resolve the majority of information system issues rapidly. This lowers immediate costs because solutions use up minimal chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally with incidental expenses by reducing or avoiding system downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive remote consulting expertise is especially helpful for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you owe just for the services that you actually get. Unlike many online service companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing avoid scenarios where speedy. minor solutions manage to end up as major tabs. Progent's skill at handling problems efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies which promote the highest level of efficiency for online help and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to connect to your system without violating network security.
Progent's advanced service database system includes extensive documentation describing all service that Progent's clients have received. Progent's team engineers have access to the history of assistance rendered to each customer by any Progent engineer. This database of issues and solutions is stored as an easily exploitable internal knowledge base that enables Progent's remote support experts to share their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft make available additional vast technical support databases and allow quick response from manufacturers' in-house support staff with the result that Progent's online consulting specialists can find the best solutions quickly.
Remote support provided by Progent to companies in Appleton Wisconsin include:
Certified MS Windows Expertise
Progent's Microsoft-premier remote service experts can deliver network problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration support, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable desktop support services to help your business to install, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure consultants, and indicates an individual's network technology skills at the expert level. CCIEs know how to handle even the most complex problems associated with network planning, deployment, administration, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs offer excellent value because their depth of experience permits them to find solutions for problems rapidly. In common cases, less seasoned consultants can struggle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can connect to your computer system by means of advanced remote support technology to perform fast, safe, and economical analysis and repair.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's market leading family of infrastructure products. Cisco technology expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch integration and support, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point planning and configuration, Aironet APs consulting services, Cisco WiFi controllers support Services, Cisco Security and VPN Consulting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions that can improve the immunity of your Windows, macOS and OS X, or Linux network against attacks or assist you to recuperate quickly following a damaging penetration. Security support services offered by Progent include: thorough data security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; guarding your messaging infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent can provide advanced remote support services to help companies of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online consulting services to cover a broad spectrum of information technologies such as system architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy administration in environments that incorporate Linux and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux environments. Progent's group-based approach to solving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency phone-based help diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight line of network monitoring and management services covers all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Appleton Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk Call Center programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting services can support you in building an effective new Help Desk Call Center or enhancing your established one, selecting or enhancing Help Desk software products to meet the special requirements of your business, or adding temporary phone support personnel to reinforce your existing Call Center group to deal with demanding events like software transitions, mass upgrades, or installing new business software.
Progent's Help Desk staff of seasoned information technology experts gives your computer users in Appleton Wisconsin instant access to a large network service resource with extensive background delivering telephone-based support and remote troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a solid contributor to company success, and Progent's aim is to solve and not merely annotate technical problems.
- Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team offers phone-based advanced engineering expertise and training in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Appleton Wisconsin online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By anticipating looming problems before they result in network outages, remote monitoring can minimize disruptive and expensive information system crises. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks powered by a mix of operating systems.
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Appleton Wisconsin, Progent's phone-based network support engineers can provide professional and economical IT help the moment your organization has to have it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to repair computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.
Even if your Appleton office works with a regular freelance support technician or employs a full time organization that know how to deal with common network problems, Progentís Microsoft certified engineers can provide an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to deal with unexpected system emergencies or particularly challenging integration projects.
Details of Progent's Remote Network Support for Appleton Wisconsin
Progent's phone support, remote repair, network security expertise, and system administration services give companies in Appleton Wisconsin unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk support and system management, Progent's experts can deliver your organization enterprise-level network support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Appleton Wisconsin and is also ideal for customers in geographic areas that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad array of Microsoft support tools, service information, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent offers online support on a per-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum fee for phone help and requires no monthly subscription fee for support services delivered during regular working hours. This keeps you from paying big bills for routine fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide the services of on-staff specialists who have experience in designing, deploying, and managing networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic support offerings include system integration, Microsoft Exchange expertise, system security planning, and Help Desk sharing services. Progent's Experts group can provide world-class consulting support for critical business applications. Support available from the Application Experts Team covers:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Management Support and Application Programming
Apple Macintosh Help
Amazon Marketplace Web Service Programming and Debugging
By providing a full service one-stop resource for IT generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that fit the special needs of your business.
- Advanced Remote Connectivity Software
Secure online access permits Progent's support professionals to observe precisely what your users see. This makes it easier to find quick solutions to issues that might otherwise demand an expensive personal service call. Effective remote connectivity software and expert technicians combine to allow Progent to repair most IT issues quickly and economically. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Support for Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Support for High Network Uptime
For organizations with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-conscious companies whose workers require immediate access to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT experience, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Servers
Progent offers in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 R2 support, Windows Server 2003 upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits per minute. As a result, you owe just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for support services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small service firms who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each staff member to every client. The discipline of documenting and organizing support records allows more efficient service and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.