Fast and Affordable Online Help for Appleton Wisconsin Networks
Fast Phone Consulting for Appleton NetworksFor businesses in Appleton Wisconsin, Progent provides online support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, plus the services of CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's remote support engineers provide excellent leverage because they possess the real-world background and are equipped with the advanced technology necessary to resolve the majority of network problems quickly. This lowers immediate expenses since service calls require fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization benefits additionally in incidental costs by reducing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online technical support expertise is particularly valuable for organizations that rely on public clouds for critical network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay just for the services that you receive. Unlike typical remote support organizations, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid situations where speedy. minor repairs somehow end up as substantial bills. Progent's penchant for solving problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of customized tools and field-proven processes which permit the highest level of efficiency for online engineering help and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's remote service group to connect to your company's system without violating corporate security.

Progent's proven technical support database system includes extensive histories for the service that Progent's clients have been provided. Progent's staff consultants have access to the records of assistance delivered to every Progent customer by any engineer. This database of issues and responses is organized as a readily accessible proprietary database that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's extensive list of accreditations and close associations with important technology companies such as Cisco and Microsoft open up other massive technical databases and allow fast access to manufacturers' in-house engineering staff so Progent's remote service specialists can determine the most efficient solutions promptly.

Remote technical services provided by Progent to customers in Appleton Wisconsin include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight series of network management outsourcing services addresses all key areas of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and fast restoration of important files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic projects and activities that deliver maximum business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized for this second means of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several validation devices. For more information about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time management reporting tools created to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so all looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to help assess your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing charges for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special fields of information technology allows customers to execute major projects within budget and on time. Progent's special online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk sharing services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center staff of experienced network experts offers your customers in Appleton Wisconsin fast assistance from a dependable support resource with extensive experience delivering phone help and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center perception as a key driver of company productivity, and Progent's aim is to fix and not just report IT issues.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts Group provides phone-based professional engineering expertise and training in key application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft business applications such as CRM, MS Project, Office Word, and Office Excel. For additional information concerning Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Appleton Wisconsin online hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can configure SCOM to accommodate your environment so your IT support is proactive and automated. By detecting emerging issues before they result in crashes, automated monitoring can minimize disruptive and expensive service crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or environments based on a variety of operating systems.
How Your Appleton Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Appleton Wisconsin, Progent's phone-based network support engineers can deliver expert and economical IT support whenever your company has to have it. More than two decades of delivering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online access tools to solve network problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Appleton office relies on a local independent support technician or maintains an in-house organization that know how to handle day-to-day network issues, Progent's Microsoft certified engineers can still offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to address unexpected system crises or especially tough integration projects.

Benefits of Progent's IT Support for Businesses in Appleton Wisconsin
Progent's online support services enable your Appleton business to enjoy the advantages of timely, world-class network support without the cost of managing a full-time IT organization. Your information system will derive greater business worth by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most businesses in Appleton Wisconsin, nearby network support resources, whether consisting of freelance consultants or an in-house IT staff, can deal with typical technical problems. On the other hand, serious problems may spring up when local resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's online service experts offer an easy, fast, and budget-friendly way to augment your regular help and to transfer valuable information to improve your ability to resolve downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller offices commonly depend on individual freelance consultants. Although freelance consultants carry less overhead than big consulting companies and can often charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the lack of reserve personnel may force your business to wait for assistance during an IT crisis. As your network grows, system unavailability and problems with vital applications become more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of reserve service experts to insure your IT system remains available.

  • Build a Scalable Foundation for Seamless Growth
    Businesses often begin with an IT system implemented on a shoestring budget. Lacking a robust framework, band-aid fixes often get thrown onto an unstable foundation. As a network grows, stability and scalability problems can impede the success of the business. These badly designed systems require careful analysis, intelligent long-term planning, and wide IT knowledge to evolve to a system architecture able to offer the stable foundation to handle vital business demands and ease downstream growth.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller businesses require advice and technical training to navigate through an ever more complex array of product options available for accelerating business growth and enhancing efficiency. These companies hardly need a computer consultant who is trying to sell a certain vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match technical consulting with the real interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical experience, refined support tools, and understanding of enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, in the trenches of network support, executing a broad range of technical projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This means that you get not only expert technical capability, but also a consultant with field-tested methods for using technical knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during normal working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar independent consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and efficient.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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