Fast Online Support for Appleton Wisconsin IT Networks
Urgent Remote Support for Appleton NetworksFor organizations located in Appleton Wisconsin, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the services of CISSP-accredited security experts to handle high-level security design and diagnostic jobs.

Progent's remote support engineers provide excellent value because they possess the real-world experience and are equipped with the advanced tools required to solve the majority of network issues rapidly. This lowers direct expenses because solutions accumulate fewer chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your organization benefits even more in indirect expenses by minimizing or eliminating system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support experience is especially valuable for businesses that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are charged just for the services that you actually get. Unlike many remote support companies, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with scenarios where fast fixes somehow end up as big tabs. Progent's skill at disposing of problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized technologies and field-proven methodologies which promote the highest level of efficiency for remote consulting and repair for computer networks of any size. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's online support team to interface to your company's computer system remotely without violating corporate security.

Progent's powerful service database system keeps thorough histories for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of all help provided to every client by every engineer. This history of problems and fixes is structured as a quickly exploitable internal database that enables Progent's remote support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and close associations with important industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's online service experts can come up with optimal resolutions in the least time.

Remote technical support services offered by Progent to clients in Appleton Wisconsin include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to enable small and medium-size organizations to utilize the same best-of-breed technology used by some of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup product companies to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and enable non-disruptive backup and rapid recovery of vital files/folders, apps, system images, and VMs. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, user error, malicious employees, or application bugs. Managed services in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving information system. In addition to optimizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic initiatives and activities that derive maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a protected online account and give your password you are asked to confirm who you are on a unit that only you have and that uses a different network channel. A wide range of devices can be used for this second form of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based control and world-class protection for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you�re planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk support programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progents Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progents Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk team of seasoned network consultants provides your customers in Appleton Wisconsin fast communication with a reliable technical support group with extensive background offering telephone-based support and remote troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a key contributor to company efficiency, and Progent's goal is to fix rather than merely annotate network problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply remote and in-depth consulting support and education in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and training for popular Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To read more information concerning Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Appleton Wisconsin remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can customize Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By spotting emerging issues before they evolve into crashes, system monitoring can minimize disruptive and expensive service failures. Progent can also assist with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems that incorporate multiple operating systems.
How Your Appleton Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For offices and startups in Appleton Wisconsin, Progent's online network support engineers are ready to provide professional and economical system help the instant your company requires it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to solve computer problems quickly while avoiding the expense and lost time associated with on-premises support visits.

Even if your Appleton organization works with a regular independent consultant or employs a full time IT staff that can deal with ordinary network problems, Progent's Microsoft and Cisco certified engineers are available to offer an easy and transparent remote extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to handle unexpected network emergencies or particularly complex integration projects.

Benefits of Progent's Network Help for Organizations in Appleton Wisconsin
Progent's online IT consulting services enable your Appleton business to enjoy the advantages of on-call, enterprise-level IT support without the cost of managing an in-house IT organization. Your network will acquire added business value by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless remote expansion of your local IT resources
    With most businesses in Appleton Wisconsin, nearby network support providers, whether represented by freelance consultants or an in-house IT staff, can resolve the majority of technical problems. On the other hand, serious problems can spring up when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual support personnel. In these situations, Progent's online support experts provide an easy, fast, and affordable way to supplement your local resources and to convey valuable information to increase your ability to deal with future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller organizations commonly rely on independent freelance consultants. While independent consultants have smaller internal costs than big support organizations and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the lack of backup personnel may require your company to wait for help during an IT crisis. As your business grows, system downtime and trouble with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup support experts to insure your network remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Businesses typically begin with an information system implemented on a shoestring budget. Lacking a robust infrastructure, band-aid fixes often get thrown on top of a shaky foundation. When a company grows, reliability and scalability problems can impede the productivity of the organization. Such poorly designed systems require careful assessment, smart long-term planning, and extensive IT expertise to upgrade to a network architecture that can provide the stable foundation to handle current business requirements and ease future expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller businesses need advice and technical training to navigate through an increasingly complex array of technology alternatives available for accelerating business success and improving productivity. These companies hardly need a computer engineer who is trying to resell a specific vendor's products. Network support and product sales can result in a scenario where the recommended solution is designed around a profitable product rather than the true needs of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align technical consulting with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical expertise, fine tuned remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progents team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, in the trenches of network support, performing a wide range of technical tasks for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for using technical knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises visits per minute. Consequently, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for services provided during regular working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every staff member to each customer. The discipline of documenting and archiving support activity allows more effective support and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who wont release vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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