Fast Remote Help for Appleton Wisconsin Information Networks
For companies in Appleton Wisconsin, Progent offers online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the assistance of CISSP-certified security experts to handle high-level security design and diagnostic issues.
Progent's remote support experts provide excellent leverage because they possess the real-world background and are equipped with the sophisticated technology required to resolve most network issues rapidly. This lowers immediate costs because service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally with incidental expenses by reducing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online consulting expertise is especially important in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike typical remote service companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid scenarios where speedy. minor fixes manage to turn into large tabs. Progent's penchant for disposing of problems efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of customized technologies and proven processes that permit the maximum level of effectiveness for online engineering help and troubleshooting for computer systems of any size. Progent's Technical Response Center can access your company's network without breaching corporate security.
Progent's powerful service database application keeps extensive documentation describing the service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of all help rendered to each client by every engineer. This archive of problems and responses is organized as a conveniently retrievable proprietary knowledge base that allows Progent's remote support experts to share their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft open up other vast technical support databases and permit fast response from vendors' in-house support staff so Progent's online service experts are able to determine the best solutions in the least time.
Online support available from Progent to businesses in Appleton Wisconsin include:
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Certified Windows Experts
Progent's Microsoft-certified online support engineers can deliver computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide variety of platform support such as Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop services to help you company to install, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services include offering Windows 11 planning and upgrade assistance and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.
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Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for networking consultants, and certifies an individual's network technology knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most complex challenges occurring in network infrastructure design, installation, administration, security, and problem solving. Cisco CCIEs operate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs are an exceptional value since their deep experience enables them to resolve problems rapidly. In typical cases, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can interface to your computer system via state-of-the-art remote support technology to provide quick, safe, and economical analysis and remediation.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of networking devices by offering consulting services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to complete the urgent first step in responding to a ransomware assault by containing the malware. Progent's online ransomware engineer can assist businesses to locate and isolate breached devices and protect undamaged resources from being compromised. If your Appleton system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Services
Progent's ransomware recovery experts can assist your Appleton organization to restore an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim. Progent's team of cybersecurity specialists have the wide range of skills necessary to rebuild all critical facets of a targeted network quickly and with little loss of data. To find out more, visit Progent's ransomware removal and operational restoration experts.
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CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your company to clean up rapidly after a damaging penetration. Security consulting services offered by Progent include: comprehensive data security and compliance audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious attacks; configuring firewalls; building secure techniques for remote and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
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Cloud Integration
Progent offers expert remote consulting services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services such as Microsoft 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online support services to address a wide range of information technologies such as network architecture, email systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in networks that incorporate Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to MS Windows or Linux environments. Progent's group-based methodology for solving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Mac OS X
Solaris
IBM AIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top corporations. The ProSight line of network monitoring and management services covers all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of in-depth management reporting utilities designed to work with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and allow non-disruptive backup and fast restoration of critical files, apps, images, plus virtual machines. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user error, malicious employees, or application bugs. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a protected application and give your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a different network channel. A wide range of devices can be used for this second means of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register multiple validation devices. To find out more about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information system. Besides optimizing the protection and reliability of your IT network, Progent's patch management services free up time for your in-house IT staff to concentrate on more strategic initiatives and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:
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Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your established one, selecting or modifying Help Desk Call Center software to address the unique requirements of your company, or adding occasional online staff to supplement your existing Help Desk group to handle demanding scenarios like software transitions, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of experienced network professionals provides your computer users in Appleton Wisconsin quick contact with an efficient support resource with substantial background offering phone help and online diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a key driver of company performance, and Progent's target is to solve instead of simply document IT issues.
- Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting staff provides remote professional engineering support and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, Office Project, Office Word, and Office Excel. To find out more information on Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center2, extend or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Appleton Wisconsin remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can configure Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By detecting looming trouble spots before they evolve into crashes, system monitoring can avoid inconvenient and expensive information system crises. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems powered by a variety of platforms.
How Your Appleton Business Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Appleton Wisconsin, Progent's online computer support engineers can deliver expert and cost-effective IT help the instant your company requires it. More than two decades of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to solve IT problems rapidly while eliminating the cost and lost time that comes with on-premises support calls.
Even if your Appleton organization works with a local freelance support technician or employs an in-house IT staff that can deal with common computer problems, Progent's Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to resolve unexpected system crises or particularly complicated integration problems.
Advantages of Progent's Network Help for Businesses in Appleton Wisconsin
Progent's online technical help services allow your Appleton company to have the benefits of on-call, enterprise-class network support without the cost of managing an in-house IT organization. Your network will acquire greater business worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:
- Seamless remote extension of your on-site support resources
For most businesses in Appleton Wisconsin, local network support resources, whether made up of outside consultants or an in-house maintenance staff, can solve the majority of technical problems. On the other hand, major troubles sometimes spring up when local support personnel are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your local support personnel. In these instances, Progent's on-call support specialists provide an easy, fast, and budget-friendly solution to supplement your regular resources and to pass on useful information to improve your ability to resolve future issues locally.
- Less Reliance on Individual Service Providers
For network maintenance, smaller organizations commonly rely on independent freelance consultants. While independent consultants have less overhead than larger service companies and can often charge marginally less, they are often overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the absence of reserve personnel may require your company to wait for help during an IT crisis. As your business expands, system downtime and problems with critical software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of backup support experts to insure your network remains up and running.
- Build a Solid Basis for Seamless Growth
Companies typically begin with an IT system created on a modest budget. Lacking a scalable framework, band-aid fixes can get piled on top of a shaky foundation. When a company grows, reliability and expandability problems can hinder the productivity of the business. These badly designed environments require careful analysis, intelligent strategic planning, and wide IT expertise to evolve to a system infrastructure able to offer the solid foundation to meet vital business requirements and ease downstream expansion.
- Work with Problem Solvers Rather Than Product Vendors
Smaller organizations require guidance and technical education to negotiate an ever more complex array of product alternatives capable of promoting business growth and improving productivity. These companies hardly need a network engineer who is motivated to sell a certain vendor's technology. IT consulting and product selling can result in a scenario where the recommended
solution is designed around a profitable product rather than the true needs of a business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align technical consulting with the real needs of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT experience, refined support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
- Best Practices
Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, at the front lines of IT service, executing a wide variety of technical projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class technical skills, but also a consultant with field-tested methods for applying computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person help per minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Businesses who utilize familiar freelance consultants or who maintain internal support personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from painful and costly service losses.
How Does Our Company Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.