Fast and Affordable Remote Support for Appleton Wisconsin Computer Networks
Immediate Remote Technical Support for Appleton SystemsFor companies in Appleton Wisconsin, Progent offers online support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's online technical support engineers offer exceptional value because they possess the real-world background and are equipped with the sophisticated tools needed to resolve most information system issues quickly. Efficient support lowers direct expenses since solutions require minimal chargeable minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization benefits even more in indirect costs by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support know-how is particularly valuable in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.

Progent's pricing model for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the services that you receive. Unlike many online service firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with scenarios where fast solutions somehow end up as substantial tabs. Progent's skill at dealing with problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized technologies and field-tested processes that ensure the highest level of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to interface to your company's network remotely without breaching network security.

Progent's advanced technical support database application includes thorough records for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of services delivered to each Progent customer by every Progent consultant. This archive of anomalies and repairs is organized as a conveniently accessible internal knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and permit fast access to vendors' in-house engineering staff with the result that Progent's online service specialists are able to determine the most efficient resolutions in the least time.

Remote support services available from Progent to businesses in Appleton Wisconsin include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight line of network management outsourcing services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and enable transparent backup and rapid restoration of important files/folders, applications, images, and virtual machines. ProSight DPS lets you protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application bugs. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides maximizing the protection and functionality of your IT network, Progent's patch management services free up time for your in-house IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, when you sign into a protected application and enter your password you are requested to confirm who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this added means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several verification devices. To learn more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities designed to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based management and world-class security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Call Center consulting support can guide you in building an effective new Call Center or enhancing your existing organization, selecting or modifying Help Desk Call Center software to meet the special demands of your business, or adding temporary online personnel to supplement your internal Help Desk Call Center resources during demanding scenarios like software migrations, mass updates, or rolling out new applications.

    Progent's Call Center team of veteran information technology consultants offers your computer users in Appleton Wisconsin fast contact with an efficient technical support group with extensive background providing phone support and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center the reputation as a major contributor to company efficiency, and Progent's goal is to resolve instead of merely annotate technical problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply online advanced consulting support and training in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To read more information on Progent's consulting, programming, and training services, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Appleton Wisconsin remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to fit your environment so your network support is proactive rather than reactive. By anticipating emerging issues before they cause crashes, system monitoring can minimize stressful and expensive service failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that support multiple operating systems.
How Your Appleton Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Appleton Wisconsin, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective system help whenever your company requires it. More than 20 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote access tools to solve network problems quickly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Appleton organization works with a regular independent consultant or employs an in-house IT staff that know how to handle ordinary network issues, Progent's Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to resolve unexpected system crises or particularly challenging integration problems.

Features of Progent's Remote Computer Services for Appleton Wisconsin
Progent's phone support, remote repair, system security expertise, and network management services offer offices in Appleton Wisconsin unparalleled leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's professionals can deliver your office world class network support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical expertise, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average more than ten years of real-world professional experience, at the front lines of IT support, executing a broad range of technical projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class technical skills, but also a consultant with field-tested approaches for applying computer knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for services provided during normal business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by each consultant to each customer. The practice of documenting and organizing support records results in more effective service and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from painful and costly service losses.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

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    Progent's Microsoft-certified consultants can help your business to support Microsoft System Center 2007 Configuration Manager to streamline operations, improve compliance, and boost productivity by ensuring that operating systems and applications are always up to date, managing licensing, and monitoring usage profiles to help you make smart purchasing decisions. When you are set to upgrade your SCCM 2007 device management ecosystem, Progent can help you to prepare for and carry out a smooth migration to SCCM 2012.

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    Progent provides a variety of IT service bundles for small businesses. These IT outsourcing and network monitoring services are based on the proactive problem handling capabilities of System Center Operations Manager 2007, a state-of-the-art network and system support product that tracks the availability, throughput, and safety of your network and identifies incipient problems before they can bring down your system. With Progent's affordably priced IT support programs, small businesses can select a basic co-sourcing service program based on Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution.

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    Progent's Microsoft-expert consultants can assist you to update your workstations from 32 to 64 bits. Progent can assist you to understand the risks and advantages of upgrading to 64-bit PC desktop computing, design an efficient migration strategy that minimizes business disruptions, and deliver economical, professional remote support to aid your organization to configure 64-bit PC desktop software and application software on your existing computers.

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    SQL Server 2005 delivers indispensable, familiar tools to IT professionals and information workers, lessening the difficulty of creating, deploying, managing, and using company data and database applications on platforms ranging from handheld devices to corporate information networks. The complexity and integration demands of Microsoft SQL Server 2005 require a network consulting firm with real-world expertise and broad knowledge in planning and building information-based, comprehensive business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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    Progent can assist your business in all facets of your upgrade to Microsoft Exchange 2016 such as designing HA system topology for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; specifying mass storage requirements for your VMs, mailbox databases and log files; configuring hardware load balancing (HLB) for fault-tolerant client access services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.

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    Progent can assist companies of any size to move any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and lower equipment expense. Microsoft Azure includes a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and limitations of different cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises applications and network infrastructure and make sure that you avoid the typical mistakes small organizations make when moving to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN tunnels and to manage iPhones and iPads and Google Android smartphones and tablets.

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    Progent offers the services of BlackBerry-premier experts who can help small companies to plan, administer, and troubleshoot BlackBerry solutions affordably and successfully, doing away with the requirement for an in-house BlackBerry specialist and minimizing the expense and distraction of supporting a mobile wireless workgroup. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE engineers, and CISA and CISM-certified security engineers. This wide range of knowledge, in conjunction with Progent's proven remote service delivery model, provides small and mid-size companies a cost-effective option for incorporating BlackBerry devices and software seamlessly into their information system.

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    Progent can assist your business in all facets of your migration to Microsoft Exchange Server 2016 including designing high availability infrastructure for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; determining mass storage capacity required for your VMs, mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent offers three essential kinds of Contact Center services : Microsoft Help Desk Outsourcing Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts gives your customers easy access to a reliable technical group with years of experience delivering phone support and online troubleshooting for IT systems based on Microsoft technology. Progent's concentration is on earning the support Help Desk a respected reputation as a solid contributor to company performance. Progent's goal is to fix and not simply record problems.

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    Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management platform that includes AI software and expert services to provide cutting-edge endpoint detection and response (EDR).

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    Progent's compensation model is built on revenue sharing, so just like working as an independent contractor, your income is entirely tied to your work effort. Some of our support staff stress quality of life and elect to consult at an easy pace, using our flexible schedule to pursue personal enthusiasms like hiking, motorcycle racing, skiing, surfing, vacations, or spending free time with relatives and acquaintances. Other consultants take advantage of the opportunity to make major dollars through hard work and long hours. Progent completely encourages either side of the spectrum plus any point in between.

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    VMware's market leading Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery system powered by VMware SRM.

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    Progent can provide cost-effective remote and on-premises support to assist companies to move all or part of their core IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment costs and allow the use of Google's cutting edge AI and machine learning tools. Progent can assist you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, architectural design, testing, deployment, administration, performance optimization, software license management, disaster recovery solutions, and security.

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    Progent provides national urgent technical support and troubleshooting services for businesses who run environments powered by variants of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft Windows products. Remote network consulting provides maximum return for your information technology budget by preserving client productivity and shortening the time billed for computer analysis and repair. Sophisticated online support tools and skilled technicians and engineers combine to enable Progent to handle most IT problems without wasting time and expense by going to your site. In the vast majority of cases your network problems can be remediated by telephone or via a mix of phone support and online connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISSP and ISSAP premier security specialists to assist you with the most difficult system issues.

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    Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup solution can include a purpose-built hardware appliance manufactured by Barracuda or a software-based appliance with similar functionality but which utilizes your existing storage hardware. Barracuda Backup protects vital business data generated on-premises, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad array of consulting support services to help your business to plan, configure, manage and troubleshoot a backup and disaster recovery solution based on Barracuda technology.

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    Progent's Disaster Recovery/Business Continuity consultants have extensive backgrounds helping small and mid-size organizations to minimize system downtime by providing affordable online consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT infrastructure, data backup and restore systems, and transparent system maintenance. Progent's business continuity consultants can assist you to develop and validate a sensible business continuity plan that aligns with your business goals and budget. Progent's disaster recovery engineers can help you to design, deploy, and support fault-tolerant technologies such as redundant Internet connectivity, virtualization, fail-over clustering, network load balancing, continual online backup, and multi-location data centers.

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    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology by SentinelOne to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats.

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    Progent's UNIX platform consulting services offer small and mid-size companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your business contact with UNIX experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad array of experience provides you with a convenient single consulting firm to show you how to create and maintain a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft interoperability by combining Microsoft Windows with popular versions of UNIX including Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux variations such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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    Progent's team of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, in the trenches of network service, performing a broad variety of technical tasks for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This ensures that you get not just world-class IT skills, but also a consultant with field-tested methods for applying computer knowledge to fix actual network problems quickly.

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