Fast and Affordable Remote Support for Appleton Wisconsin Computer Networks
For companies in Appleton Wisconsin, Progent offers online support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting issues.
Progent's online technical support engineers offer exceptional value because they possess the real-world background and are equipped with the sophisticated tools needed to resolve most information system issues quickly. Efficient support lowers direct expenses since solutions require minimal chargeable minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization benefits even more in indirect costs by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support know-how is particularly valuable in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.
Progent's pricing model for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the services that you receive. Unlike many online service firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with scenarios where fast solutions somehow end up as substantial tabs. Progent's skill at dealing with problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized technologies and field-tested processes that ensure the highest level of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to interface to your company's network remotely without breaching network security.
Progent's advanced technical support database application includes thorough records for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of services delivered to each Progent customer by every Progent consultant. This archive of anomalies and repairs is organized as a conveniently accessible internal knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and permit fast access to vendors' in-house engineering staff with the result that Progent's online service specialists are able to determine the most efficient resolutions in the least time.
Remote support services available from Progent to businesses in Appleton Wisconsin include:
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Certified Windows Experts
Progent's Microsoft-premier remote service experts can provide computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist your company with a wide range of technology support services including Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration support, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop support services to help you business to deploy, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 system design and upgrade assistance and Windows 10 integration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your web-facing mobile devices.
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and indicates a person's network technology knowledge at the master level. CCIEs know how to deal with the most challenging challenges associated with network infrastructure planning, installation, administration, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or locating program patches. Cisco CCIEs are an excellent value because their deep expertise permits them to fix problems quickly. In common instances, less seasoned service providers can struggle for many hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can tie into your environment using state-of-the-art on-line support technology in order to perform fast, safe, and economical analysis and remediation.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's CCIEs offer help for the entire range of Cisco's market leading selection of networking products by delivering services that include:
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CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a range of security services that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your company to clean up quickly after a serious breach. Security solutions available from Progent include: comprehensive data security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; installing firewalls; designing safe techniques for off-site and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent offers advanced online consulting to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize physical IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Microsoft 365 integration solutions with on-prem Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for recovering services quickly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
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UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote consulting services to cover a wide range of information technologies such as system infrastructure, messaging systems, system and process security, plus UNIX and Windows integration. For server economization and simplified administration in environments that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older applications to Microsoft Windows or Linux solutions. Progent's team-based methodology for solving network issues enables fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance troubleshooting anomalies within UNIX/Linux systems based on leading variants of UNIX including:
Mac OS X
Solaris
IBM AIX OS
HP-UX
BSD
SGI/Irix
ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight line of network management outsourcing services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and enable transparent backup and rapid restoration of important files/folders, applications, images, and virtual machines. ProSight DPS lets you protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application bugs. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides maximizing the protection and functionality of your IT network, Progent's patch management services free up time for your in-house IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your information network. Read more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, when you sign into a protected application and enter your password you are requested to confirm who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this added means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several verification devices. To learn more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities designed to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based management and world-class security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:
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Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Call Center consulting support can guide you in building an effective new Call Center or enhancing your existing organization, selecting or modifying Help Desk Call Center software to meet the special demands of your business, or adding temporary online personnel to supplement your internal Help Desk Call Center resources during demanding scenarios like software migrations, mass updates, or rolling out new applications.
Progent's Call Center team of veteran information technology consultants offers your computer users in Appleton Wisconsin fast contact with an efficient technical support group with extensive background providing phone support and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center the reputation as a major contributor to company efficiency, and Progent's goal is to resolve instead of merely annotate technical problems.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team can supply online advanced consulting support and training in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To read more information on Progent's consulting, programming, and training services, see Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Appleton Wisconsin remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to fit your environment so your network support is proactive rather than reactive. By anticipating emerging issues before they cause crashes, system monitoring can minimize stressful and expensive service failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that support multiple operating systems.
How Your Appleton Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
For companies and startups in Appleton Wisconsin, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective system help whenever your company requires it. More than 20 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote access tools to solve network problems quickly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Appleton organization works with a regular independent consultant or employs an in-house IT staff that know how to handle ordinary network issues, Progent's Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to resolve unexpected system crises or particularly challenging integration problems.
Features of Progent's Remote Computer Services for Appleton Wisconsin
Progent's phone support, remote repair, system security expertise, and network management services offer offices in Appleton Wisconsin unparalleled leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's professionals can deliver your office world class network support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Appleton Wisconsin and is also ideal for networks in more remote regions that lack technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent offers remote help on a minute-by-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum fee for phone support and imposes no periodic retainer for support services delivered during regular working hours. This saves you from paying big invoices for routine fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide the services of authorized specialists who have skill in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's basic support offerings include technology integration, Microsoft Exchange Server consulting, corporate security design, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting expertise for critical application areas. Support offered by the Application Experts Group includes:
Dynamics GP Consulting and Customization
MS Project and Project Online Training
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Software Programming
MySQL Project Management and Application Development
Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient one-stop source for network generalists and application experts, Progent can deliver fast, inexpensive, and thorough information technology solutions that align with the unique needs of your company.
- Sophisticated Online Connectivity Software
Secure online access allows Progent's service experts to see precisely what your customers see. This makes it easier to find quick solutions to problems that might otherwise demand a costly onsite visit. Cutting-edge remote access software and experienced engineers together enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite support and remote network analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Support for High System Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-constrained companies whose clients require immediate access to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical expertise, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
- Proven Methodology
Progent's team of Microsoft and Cisco Premier experts average more than ten years of real-world professional experience, at the front lines of IT support, executing a broad range of technical projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class technical skills, but also a consultant with field-tested approaches for applying computer knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for services provided during normal business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by each consultant to each customer. The practice of documenting and organizing support records results in more effective service and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer 24x7 network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from painful and costly service losses.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.