Immediate Remote Troubleshooting for Appleton Wisconsin Networks
For businesses located in Appleton Wisconsin, Progent offers remote technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle complex networking problems, plus the services of CISSP-certified cybersecurity experts to help with high-level security design and diagnostic jobs.
Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of information system issues rapidly. This reduces immediate expenses since solutions use up fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves even more with incidental expenses by minimizing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support experience is especially important for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's pricing model for online help is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to typical remote support organizations, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where fast solutions manage to end up as substantial tabs. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized tools and field-proven methodologies which promote the highest level of efficiency for remote engineering help and repair for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's online support team to interface to your computer system remotely without compromising corporate security.
Progent's advanced service reporting system maintains detailed documentation describing all support that Progent's customers have received. Progent's team consultants have the benefit of the details of all help rendered to each Progent client by any Progent engineer. This database of problems and solutions is organized as an easily retrievable internal knowledge base that enables Progent's online support professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's remote consulting specialists can find the best solutions in the least time.
Remote services provided by Progent to clients in Appleton Wisconsin include:
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Certified Microsoft Windows Experts
Progent's Microsoft-expert online service engineers can provide computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a wide range of platform support services such as Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop consulting and support services to help you company to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include providing Windows 11 planning and upgrade consulting and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.
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Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking professionals, and indicates an individual's network technology knowledge at the master level. CCIEs can resolve the most challenging issues surrounding network infrastructure design, installation, maintenance, compliance, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network management utilities and developing workarounds or locating program updates. CCIEs offer excellent cost-effectiveness because their deep expertise enables them to solve problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can connect to your environment using state-of-the-art on-line support technology to provide fast, secure, and affordable diagnosis and remediation.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling family of networking appliances. Cisco infrastructure consulting available from Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Access Points consulting support, Cisco wireless controllers integration consulting, Cisco Security and VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
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CISM and CISSP Premier Network Security Experts
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of security services that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux environment against attacks or assist your business to clean up rapidly after a damaging penetration. Security services offered by Progent cover in depth information security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm assaults; setting up firewalls; establishing safe architectures for off-site and mobile access; guarding your messaging system against spam and directory harvest attacks; and initiating 24x7 network monitoring.
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Hybrid Cloud Integration

Progent offers advanced online support to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine on-premises resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Microsoft 365 Exchange Online integration with local Exchange environments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
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UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to cover a broad spectrum of information technologies such as system architecture, email systems, system and process security, plus UNIX and Windows integration. For server economization and easy administration in networks that combine Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux environments. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance analyzing problems within UNIX/Linux networks powered by leading variants of UNIX such as:
Apple Mac OS X
Solaris
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
BSD
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top corporations. The ProSight line of network management outsourcing services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and enable transparent backup and rapid restoration of important files, apps, images, and virtual machines. ProSight DPS lets you avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user error, malicious employees, or software bugs. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business projects and tasks that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to verify who you are on a device that only you possess and that uses a different network channel. A wide selection of devices can be utilized as this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For details about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of in-depth reporting utilities designed to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special areas of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based online engineering services include:
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Help Desk Services
Progent's Help Desk service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk team of experienced information technology consultants offers your workers in Appleton Wisconsin quick assistance from a large support resource with substantial experience offering phone support and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk perception as a crucial driver of company success, and Progent's intent is to resolve and not simply track IT problems.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and education in special application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, programming, and training services, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center2, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Appleton Wisconsin remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to suit your environment so that your network support is proactive rather than reactive. By anticipating potential trouble spots before they evolve into crashes, remote monitoring can minimize disruptive and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a variety of platforms.
How Your Appleton Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Appleton Wisconsin, Progent's phone-based computer support specialists are ready to deliver effective and affordable system help the instant your business has to have it. Over two decades of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve IT problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your Appleton business relies on a regular freelance support technician or employs a full time IT staff that know how to deal with common computer issues, Progent's Microsoft and Cisco certified engineers are available to provide an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve sudden network emergencies or especially tough integration projects.
Details of Progent's Online Computer Support for Appleton Wisconsin
Progent's phone help, remote troubleshooting, system security expertise, and system administration services give companies in Appleton Wisconsin unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's professionals can provide your organization world class IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Appleton Wisconsin and is also ideal for customers in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide array of Microsoft support tools, service databases, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent offers online support on a minute-by-minute basis, so you pay only for the support you use. Progent requires no minimum charge for online help and imposes no periodic subscription fee for services delivered during normal working hours. This protects you from paying big invoices for quick fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide help from on-staff professionals with skill in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support services consist of system integration, MS Exchange Server expertise, system security planning, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting support for critical application areas. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Expertise
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management Support and Application Development
MySQL Project Management and Software Programming
Apple Mac Integration
Amazon Marketplace Web Service Application Development
By providing a convenient centralized source for IT generalists and application experts, Progent can tailor timely, cost-effective, and thorough information technology solutions that meet the specific needs of your company.
- State of the Art Remote Access Tools
Secure online access permits Progent's support experts to see exactly what your customers see. This makes it easier to find fast fixes to issues that could otherwise demand a costly personal service call. Effective remote access software and expert technicians combine to allow Progent to resolve most network problems quickly and economically. Progent is a pioneer in offsite support and remote network analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Service for Maximum System Availability
For offices with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-conscious organizations whose workers require immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, in the trenches of network service, executing a wide range of technical tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This means that you get not just expert IT skills, but also a consultant with proven methods for applying technical knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by every consultant to every client. The practice of documenting and organizing support activity allows more effective service and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.