Immediate Online Help for Appleton Wisconsin Networks
Immediate Online Consulting for Appleton SystemsFor companies located in Appleton Wisconsin, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online support engineers offer exceptional value due to the fact that they have the practical background and are equipped with the advanced technology required to solve most information system issues rapidly. This lowers direct expenses since service calls require fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization saves even more in indirect expenses by reducing or eliminating network outages and related losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike typical remote service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with scenarios where fast solutions manage to turn into large bills. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes that promote the highest level of efficiency for remote engineering help and repair for IT systems of all sizes. Progent offers safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's Technical Response Center to connect to your company's system remotely without compromising network security.

Progent's powerful service reporting application includes detailed histories of the service that Progent's customers have received. Progent's staff consultants have access to the records of support delivered to every Progent customer by every engineer. This archive of trouble tickets and fixes is structured as a quickly retrievable proprietary database that permits Progent's online support experts to share their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft open up other vast technical support databases and allow fast access to manufacturers' internal engineering staff so Progent's remote service specialists can find optimal resolutions promptly.

Remote technical services offered by Progent to companies in Appleton Wisconsin include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all critical facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network experts gives your clients in Appleton Wisconsin instant access to a reliable support resource with years of background providing phone consulting and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a solid driver of company success, and Progent's target is to solve and not just track network issues.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Group provides remote professional consulting support and education in key application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Appleton Wisconsin remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so that your computer maintenance is proactive rather than reactive. By spotting emerging problems before they grow into full-scale emergencies, automated monitoring can avoid disruptive and costly information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate a variety of platforms.
How Your Appleton Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Appleton Wisconsin, Progent's online network support specialists can deliver effective and affordable IT support the moment your business has to have it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair IT problems quickly while eliminating the cost and lost time associated with on-site support calls.

Even if your Appleton business has a regular freelance support technician or employs an in-house IT staff that know how to handle common network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to handle sudden network emergencies or especially complicated integration projects.

Details of Progent's Remote Network Services for Appleton Wisconsin
Progent's phone help, Internet-based repair, system security consulting, and system administration services give companies in Appleton Wisconsin unparalleled leverage for your IT investment. Whether you require occasional phone help and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your business world class IT support while allowing you to eliminate the cost and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT knowledge, refined support software, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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    Progent's ProSight Email Guard uses the technology of leading data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter.

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    Microsoft Small Business Server is a low-cost suite of essential servers that provides the foundation for a powerful but easy-to-manage IT network. The IT demands of the Microsoft .NET products bundled with Microsoft Small Business Server calls for a network support expert with hands-on experience planning and building seamless, end-to-end business network solutions. Progent's Microsoft Small Business Server consultants have an average of more than a decade of background integrating business networks founded on Microsoft technology. This experience assures you results in installing, managing, and troubleshooting network solutions that include the Small Business Server package of servers and applications.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it.

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    Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Office 365 and local Exchange deployments. This allows you to have specific Exchange mailboxes located at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can assist you with any facet of designing, implementing and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can provide occasional support to help you through challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is successfully completed on time and within budget.

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    Progent's Windows consulting experts can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Online and onsite assessment and migration support for Windows 10 provided by Progent's experts include Return on Investment estimates, project supervision, compatibility testing, pilot systems, virtualization strategies, Cloud solutions, mobile management, telecommuter access, data and identity security, streamlined deployment and administration, network infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for IT support staff and users, and post-migration technical help.

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    Progentís Microsoft certified experts offer a range of consulting services for Dynamics GP. Microsoft Dynamics GP is an accounting and ERP platform built, like all Microsoft financial solutions, on the scalable and popular platform of Windows technology. Microsoft Dynamics GP offers a cost-effective tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to deploy and configure, and with its modular design you can license only the functions you currently require, with the option to add users and enlarge capabilities when necessary. Progentís Microsoft Dynamics GP consulting experts can help you install, customize and manage the latest version of Dynamics GP or upgrade efficiently from an older version.

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    Progent's Cisco CCIE-certified wireless network consultants can provide online or onsite configuration and debugging support to assist your organization to design, configure, upgrade, optimize, administer and troubleshoot Aironet Wi-Fi access point deployments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also help you to combine your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to build an enterprise connectivity foundation that is easy to administer and scale. Progent also can provide affordable wireless site surveys to help you to determine the most appropriate selection, placement and setup of Aironet wireless access points to work with your unique office design, building structure, and expected network traffic.

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    In performing consulting tasks for enterprise clients, Progent uses a phased methodology based on defined milestones in order to meet budgetary, scheduling and technical goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management procedures based on the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, pilots, design tuning, and professional implementation. All phases are recorded to make available a comprehensive description of technical services delivered and to assist in ongoing system support.

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    Progent's certified ISA Server consulting experts have broad experience developing Microsoft-based security solutions for information systems with multiple sites, remote users, and mission-critical web-based applications. A Progent ISA Server consultant is ready to help your small company plan and deploy an installation of Microsoft ISA Server 2004 that meets your IT security needs without limiting your productivity.

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    ProSight LAN Watch is Progentís server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity.

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    Progent's Cisco CCIE Wi-Fi network infrastructure experts offer remote or onsite configuration and debugging services to assist your organization to design, configure, update, tune, administer and debug Aironet Wi-Fi AP deployments of any size or architecture. Progent's Cisco wireless controller experts can also help you to combine your wireless ecosystem with your wired network and cloud-based resources to build a seamless enterprise-wide connectivity foundation that is easy to administer and expand. Progent also offers affordable Wi-Fi site surveys to help you to determine the most efficient selection, placement and setup of Aironet wireless APs to work with your unique office design, building structure, and expected network traffic.

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    Progent offers a broad range of affordable services to assist your company to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows, macOS and OS X, or various versions of Linux. Progent can provide on-premises or remote technical support for individual machines or notebooks or work with your business to plan and implement a large-scale rollout of new or revised OS platforms and business applications. Progent can also provide consultants and technical workers to help your company to prepare for and complete a site move or consolidation organized to cause minimal interruption to your productivity.

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    Progent is structured to provide in-depth online consulting for all major technical areas associated with small company information networks and allows you to outsource a variety of strategic, as-needed services such as a temporary Chief Information Officer to offer senior-level IT design and budgeting skills, a Call Center for help desk services, proactive remote monitoring, spam/virus filtering as an outside-the-firewall service, best-practices project management help for critical initiatives like office relocations oroperating system upgrades, connectivity experts for building and maintaining high-performance and robust infrastructure, certified security engineers to verify information safety and regulatory compliance, disaster recovery experts to design and document business continuity strategies, and software programmers to write, enhance, or troubleshoot business application programs.

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