Immediate Online Help for Appleton Wisconsin Networks
For companies located in Appleton Wisconsin, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's online support engineers offer exceptional value due to the fact that they have the practical background and are equipped with the advanced technology required to solve most information system issues rapidly. This lowers direct expenses since service calls require fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization saves even more in indirect expenses by reducing or eliminating network outages and related losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike typical remote service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with scenarios where fast solutions manage to turn into large bills. Progent's skill at disposing of technical issues quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes that promote the highest level of efficiency for remote engineering help and repair for IT systems of all sizes. Progent offers safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's Technical Response Center to connect to your company's system remotely without compromising network security.
Progent's powerful service reporting application includes detailed histories of the service that Progent's customers have received. Progent's staff consultants have access to the records of support delivered to every Progent customer by every engineer. This archive of trouble tickets and fixes is structured as a quickly retrievable proprietary database that permits Progent's online support experts to share their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft open up other vast technical support databases and allow fast access to manufacturers' internal engineering staff so Progent's remote service specialists can find optimal resolutions promptly.
Remote technical services offered by Progent to companies in Appleton Wisconsin include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service professionals can deliver network troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams consulting, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to help your company to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and validates an individual's network technology knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most difficult problems surrounding network design, integration, management, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network administration tools and developing workarounds or locating software patches. Cisco CCIEs are an exceptional value since their depth of experience enables them to find solutions for problems quickly. In typical instances, less qualified consultants can wrestle for many hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your network using advanced remote troubleshooting technology to provide efficient, safe, and affordable diagnosis and remediation.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling family of infrastructure products. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless Access Points planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco Security and VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions to enhance the immunity of your Windows, macOS and OS X, or Linux environment against assaults or assist your company to clean up rapidly after a serious breach. Security services available from Progent cover thorough network security and compliance assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; installing firewalls; establishing safe architectures for off-site and mobile communication; guarding your messaging system from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Progent can provide advanced remote support to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine local IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for restoring services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online support services to cover a broad range of information technologies including system architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that include Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from legacy applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent online help analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all critical facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Appleton Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center team of veteran network experts gives your clients in Appleton Wisconsin instant access to a reliable support resource with years of background providing phone consulting and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a solid driver of company success, and Progent's target is to solve and not just track network issues.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Group provides remote professional consulting support and education in key application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Appleton Wisconsin remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so that your computer maintenance is proactive rather than reactive. By spotting emerging problems before they grow into full-scale emergencies, automated monitoring can avoid disruptive and costly information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate a variety of platforms.
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Appleton Wisconsin, Progent's online network support specialists can deliver effective and affordable IT support the moment your business has to have it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair IT problems quickly while eliminating the cost and lost time associated with on-site support calls.
Even if your Appleton business has a regular freelance support technician or employs an in-house IT staff that know how to handle common network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to handle sudden network emergencies or especially complicated integration projects.
Details of Progent's Remote Network Services for Appleton Wisconsin
Progent's phone help, Internet-based repair, system security consulting, and system administration services give companies in Appleton Wisconsin unparalleled leverage for your IT investment. Whether you require occasional phone help and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your business world class IT support while allowing you to eliminate the cost and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to companies in Appleton Wisconsin and is also ideal for customers in geographic regions that lack technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a broad array of Microsoft support utilities, technical information, and on-going training.
- Per Minute Rates to Reduce Costs
Progent offers online help on a by-the-minute basis, so you pay only for the services you use. Progent requires no minimum fee for phone help and asks for no periodic subscription fee for services delivered during regular working hours. This keeps you from paying big invoices for quick fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide access to authorized specialists with skill in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's core support offerings include system integration, MS Exchange expertise, corporate security design, and Help Desk sharing services. Progent's Application Experts group can provide world-class consulting expertise for critical application areas. Help available from the Application Experts Group covers:
Dynamics GP Support and Customization
Microsoft Project and Project Online Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Software Programming
MySQL Project Management and Application Programming
Amazon MWS Programming
By offering a convenient one-stop resource for network generalists and specialists, Progent can tailor fast, affordable, and comprehensive information technology solutions that align with the special needs of your company.
- Advanced Online Access Software
Protected remote connectivity allows Progent's service professionals to observe precisely what your users see. This makes it easier to produce fast fixes to problems that might otherwise require a costly onsite service call. Sophisticated remote connectivity tools and experienced engineers together enable Progent to resolve most network issues rapidly and economically. Progent is a pioneer in online support and automated network analysis.
- Compatibility with Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Service for Maximum System Availability
For companies with mission-critical applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-constrained offices whose clients need instant access to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT knowledge, refined support software, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Online Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Line of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 planning and configuration, MS Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services delivered during normal business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Businesses who work with trusted freelance consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they cause downtime, network monitoring can keep your information network from stressful and expensive service losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.