Fast Remote Troubleshooting for Appleton Wisconsin Information Networks
For companies in Appleton Wisconsin, Progent provides online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security experts to help with advanced security architecture and diagnostic issues.
Progent's remote technical support experts offer exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to solve the majority of network problems quickly. This reduces immediate costs because solutions accumulate minimal billable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company benefits even more with incidental expenses by reducing or avoiding network outages and associated costs stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced online consulting experience is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.
Progent's billing policy for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the support that you actually get. Unlike many online support organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid situations where quick solutions somehow turn into large tabs. Progent's penchant for dealing with problems efficiently means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an array of customized tools and field-tested processes which permit the highest degree of efficiency for remote technical support and repair for information networks of all sizes. Progent offers secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's Technical Response Center to communicate with your company's computer system without compromising system security.
Progent's powerful technical support database system stores extensive histories of all service that Progent's customers have received. Progent's staff engineers have access to the history of all help provided to each Progent customer by any consultant. This database of trouble tickets and solutions is organized as a quickly retrievable internal knowledge base that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft make available additional massive support databases and permit fast access to vendors' in-house product engineers so Progent's online service specialists can come up with optimal resolutions promptly.
Remote services available from Progent to businesses in Appleton Wisconsin include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support professionals can provide computer troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 migration, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop consulting and support services to help your company to install, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the top accreditation for networking engineers, and validates a person's technical knowledge at the expert level. CCIEs can resolve the most complex problems encountered in network infrastructure design, installation, management, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network management tools and coming up with workarounds or locating program patches. CCIEs offer excellent cost-effectiveness because their broad experience allows them to fix problems rapidly. In typical instances, less qualified engineers can wrestle for hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network via state-of-the-art on-line troubleshooting technology to provide fast, safe, and affordable diagnosis and repair.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling selection of connectivity appliances. Cisco networking support provided by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Access Points deployment services, Cisco wireless controllers support Services, Cisco VPN Consulting services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity consultants can provide a variety of system protection solutions to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your business to recuperate rapidly after a damaging penetration. Security services available from Progent include: thorough data security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm attacks; configuring firewalls; building secure mechanisms for remote and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help organizations of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a wide range of computer technologies including system architecture, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.
Important Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight series of network management outsourcing services addresses all key aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables clients to complete major initiatives economically and on time. Progent's special remote engineering services include:
How Your Appleton Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service options for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Call Center consulting services can support you in building an efficient new Call Center or improving your existing organization, selecting or modifying Call Center application software to address the particular demands of your company, or providing temporary phone support personnel to work with your existing Call Center team during demanding situations such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk team of veteran network experts offers your customers in Appleton Wisconsin quick contact with an efficient support group with extensive experience offering telephone-based consulting and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk the reputation as a significant enabler of company success, and Progent's policy is to solve instead of simply track technical problems.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides phone-based professional consulting expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, programming, and education services, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Appleton Wisconsin online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so that your computer support is proactive rather than reactive. By spotting possible trouble spots before they expand into full-scale emergencies, proactive monitoring can head off stressful and expensive network breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that support a variety of OS platforms.
To get in touch with Progent about emergency online help with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Appleton Wisconsin, Progent's online network support specialists can provide expert and affordable system help the instant your organization requires it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-site support calls.
Even if your Appleton office deals with a regular freelance support technician or employs an in-house IT staff that can handle typical computer problems, Progentís Microsoft certified engineers can offer a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to fix sudden network crises or especially complex integration projects.
Features of Progent's Remote Computer Support for Appleton Wisconsin
Progent's phone help, Internet-based repair, system security consulting, and network administration services offer businesses in Appleton Wisconsin the greatest leverage for your IT investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk support and system management, Progent's experts can provide your company world class IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Appleton Wisconsin and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad selection of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Billing to Reduce Costs
Progent offers online help on a per-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for online support and requires no periodic retainer for services provided during regular working hours. This saves you from paying big bills for simple repairs.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco can provide help from on-staff specialists who have skill in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to help you build fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic consulting services consist of technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Experts Team can provide world-class consulting expertise for critical business applications. Support available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Software Development and Debugging
Oracle Database Administration and Software Programming
MySQL Management and Software Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient centralized resource for network generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that match the specific needs of your business.
- State of the Art Online Connectivity Software
Protected remote connectivity permits Progent's support experts to see exactly what your users see. This makes it possible to find quick fixes to issues that might otherwise require a costly personal visit. Effective remote access software and expert engineers combine to allow Progent to repair most network issues quickly and economically. Progent is a pioneer in online support and automated network analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Support for Maximum System Availability
For companies with vital applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-conscious businesses whose clients require immediate recourse to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT knowledge, refined support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional experience, in the trenches of IT service, executing a wide range of IT projects for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support team. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested methods for using technical knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site help per minute. As a result, you are charged exclusively for received support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for support services provided during normal working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be forced to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Businesses who work with familiar independent consultants or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.