Immediate Remote Troubleshooting for Appleton Wisconsin Networks
Fast Online Help for Appleton NetworksFor businesses located in Appleton Wisconsin, Progent offers remote technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle complex networking problems, plus the services of CISSP-certified cybersecurity experts to help with high-level security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of information system issues rapidly. This reduces immediate expenses since solutions use up fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves even more with incidental expenses by minimizing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support experience is especially important for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's pricing model for online help is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to typical remote support organizations, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where fast solutions manage to end up as substantial tabs. Progent's penchant for dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized tools and field-proven methodologies which promote the highest level of efficiency for remote engineering help and repair for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's online support team to interface to your computer system remotely without compromising corporate security.

Progent's advanced service reporting system maintains detailed documentation describing all support that Progent's customers have received. Progent's team consultants have the benefit of the details of all help rendered to each Progent client by any Progent engineer. This database of problems and solutions is organized as an easily retrievable internal knowledge base that enables Progent's online support professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's remote consulting specialists can find the best solutions in the least time.

Remote services provided by Progent to clients in Appleton Wisconsin include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top corporations. The ProSight line of network management outsourcing services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and enable transparent backup and rapid restoration of important files, apps, images, and virtual machines. ProSight DPS lets you avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user error, malicious employees, or software bugs. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business projects and tasks that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to verify who you are on a device that only you possess and that uses a different network channel. A wide selection of devices can be utilized as this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For details about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth reporting utilities designed to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special areas of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk team of experienced information technology consultants offers your workers in Appleton Wisconsin quick assistance from a large support resource with substantial experience offering phone support and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk perception as a crucial driver of company success, and Progent's intent is to resolve and not simply track IT problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and education in special application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, programming, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center2, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Appleton Wisconsin remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to suit your environment so that your network support is proactive rather than reactive. By anticipating potential trouble spots before they evolve into crashes, remote monitoring can minimize disruptive and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a variety of platforms.
How Your Appleton Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Appleton Wisconsin, Progent's phone-based computer support specialists are ready to deliver effective and affordable system help the instant your business has to have it. Over two decades of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve IT problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Appleton business relies on a regular freelance support technician or employs a full time IT staff that know how to deal with common computer issues, Progent's Microsoft and Cisco certified engineers are available to provide an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve sudden network emergencies or especially tough integration projects.

Details of Progent's Online Computer Support for Appleton Wisconsin
Progent's phone help, remote troubleshooting, system security expertise, and system administration services give companies in Appleton Wisconsin unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's professionals can provide your organization world class IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, in the trenches of network service, executing a wide range of technical tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This means that you get not just expert IT skills, but also a consultant with proven methods for applying technical knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by every consultant to every client. The practice of documenting and organizing support activity allows more effective service and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

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