Immediate Online Technical Support for Appleton Wisconsin Information Networks
Urgent Phone Help for Appleton NetworksFor companies in Appleton Wisconsin, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's online support engineers provide excellent leverage due to the fact that they possess the practical background and are equipped with the advanced tools required to resolve the majority of information system problems rapidly. Efficient support lowers direct costs since solutions accumulate fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with incidental expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support know-how is especially helpful for businesses that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing model for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to typical remote service firms, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor fixes somehow turn into big bills. Progent's skill at dealing with technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized technologies and proven processes which promote the maximum level of effectiveness for remote technical support and repair for information networks of any size. Progent's Technical Response Center can connect to your company's computer system remotely without breaching system security.

Progent's powerful customer support database application maintains thorough documentation describing the support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of all help delivered to each customer by every Progent engineer. This database of problems and solutions is structured as a readily retrievable internal database that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with major vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's remote service experts are able to determine the best solutions quickly.

Online services offered by Progent to clients in Appleton Wisconsin include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, subscription-based managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all critical facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for monitoring and managing your network, server, and desktop devices by offering an environment for performing common time-consuming jobs. These include health checking, update management, automated repairs, endpoint setup, backup and restore, A/V protection, secure remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alarm to your specified IT staff and your assigned Progent consultant so potential problems can be taken care of before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth management reporting utilities designed to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and allow transparent backup and rapid restoration of critical files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, human error, ill-intentioned insiders, or application bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected online account and give your password you are asked to verify your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized as this second means of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several validation devices. For more information about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Center Services
    Progent's Co-managed Help Desk Service offers a transparent supplement to your internal IT support team. Client access to the Service Desk, provision of technical assistance, problem escalation, ticket creation and tracking, efficiency metrics, and management of the service database are consistent regardless of whether issues are taken care of by your internal support group, by Progent, or a mix of the two. You have complete flexibility to expand or shrink your share of IT support work as required. Progent provides startup deployment and onboarding of the professional services automation software plus documentation, validation and training. To learn more about ProSight Shared Call Desk, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT network. In addition to maximizing the security and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic initiatives and activities that derive the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology allows customers to execute major projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center team of experienced network experts gives your clients in Appleton Wisconsin rapid contact with a reliable support resource with years of background providing phone support and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center perception as a crucial contributor to business performance, and Progent's aim is to solve and not merely record technical issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff offers remote advanced consulting expertise and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft applications including CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn more on Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center2, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Appleton Wisconsin remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can tune SCOM for your business so that your network support is proactive rather than reactive. By uncovering possible problems before they cause crashes, remote monitoring can avoid disruptive and costly network breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks powered by a mix of OS platforms.
How Your Appleton Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Appleton Wisconsin, Progent's online network support specialists are ready to provide expert and economical IT help the moment your company requires it. Over two decades of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix IT problems quickly while eliminating the cost and lost time associated with in-person support visits.

Even if your Appleton business deals with a local freelance consultant or employs an in-house IT staff that can handle day-to-day network issues, Progent's Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the time or the experience to resolve sudden network emergencies or especially complex integration problems.

Details of Progent's Remote Computer Support for Appleton Wisconsin
Progent's phone support, remote repair, system security expertise, and network administration services give companies in Appleton Wisconsin the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk services and network administration, Progent's professionals can provide your company enterprise-level network support while allowing you to avoid the cost and hassle of running a large internal IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT background, fine tuned remote support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, at the front lines of IT support, performing a wide variety of IT projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This means that you get not only world-class technical capability, but also a support engineer with field-tested methods for using computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises help per minute. Consequently, you are billed exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by every staff member to every customer. The discipline of documenting and organizing support activity results in more effective service and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who won't let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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