Fast and Affordable Remote Support for Appleton Wisconsin Networks
For businesses located in Appleton Wisconsin, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-accredited security experts to handle advanced security architecture and diagnostic issues.
Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated tools necessary to solve most information system problems quickly. Efficient support lowers immediate costs since solutions require minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your site. Your company benefits even more in incidental costs by reducing or eliminating network downtime and related costs resulting from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support know-how is especially important in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's billing policy for online help is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you pay just for the support that you receive. Unlike many online service companies, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor repairs manage to end up as big invoices. Progent's skill at solving technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized tools and proven processes which ensure the highest degree of effectiveness for remote technical support and repair for computer systems of any size. Progent offers safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's Technical Response Center to communicate with your computer system without violating network security.
Progent's proven service reporting system maintains thorough records of all service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of services delivered to every client by any consultant. This archive of trouble tickets and solutions is organized as an easily exploitable internal database that permits Progent's online support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft make available additional extensive technical support databases and allow quick access to vendors' internal support staff so Progent's online service specialists are able to find the best resolutions in the least time.
Online support services available from Progent to clients in Appleton Wisconsin include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support engineers can provide network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a wide range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Teams planning and integration, Skype for Business migration consulting, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to assist you business to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for networking engineers, and indicates a consultant's networking skills at the master level. CCIEs can deal with even the most challenging issues encountered in network infrastructure design, deployment, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs provide excellent value because their deep expertise enables them to fix problems quickly. In common instances, less experienced consultants can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network by means of advanced on-line support tools in order to provide efficient, secure, and economical analysis and remediation.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading family of connectivity appliances. Cisco infrastructure consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Aironet Wireless APs consulting support, Cisco wireless controllers consulting, Cisco Security and VPN Consulting help, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection services to improve the safety of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or assist your business to clean up rapidly following a damaging breach. Security services available from Progent include: thorough network security and compliance analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and managing 24x7 network monitoring.
Progent can provide expert remote support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that utilize local resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based support services to cover a wide spectrum of computer technologies such as network architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that combine Linux and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered environments. Progent's group-based approach to resolving network issues promotes quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of information technology enables customers to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Appleton Business Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting expertise can assist you in creating an effective new Call Center or enhancing your existing one, evaluating or customizing Help Desk Call Center software to meet the special requirements of your company, or providing temporary phone support staff to work with your in-house Call Center resources to deal with high-demand scenarios such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk staff of seasoned network experts provides your customers in Appleton Wisconsin quick contact with a reliable network service group with years of background providing telephone-based support and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant contributor to business efficiency, and Progent's target is to fix instead of simply document technical issues.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based advanced engineering support and education in special business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, customization, and training services, visit Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Appleton Wisconsin online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so that your network support is proactive rather than reactive. By exposing possible issues before they expand into network outages, system monitoring can ward off disruptive and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments based on a mix of platforms.
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Appleton Wisconsin, Progent's phone-based computer support engineers are ready to deliver expert and economical system help whenever your company requires it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to fix IT problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.
Even if your Appleton business relies on a local freelance consultant or maintains a full time IT staff that know how to deal with typical computer issues, Progentís Microsoft certified consultants can offer a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to deal with sudden network crises or especially challenging integration projects.
Advantages of Progent's Network Help for Organizations in Appleton Wisconsin
Progent's online support services allow your Appleton company to realize the advantages of immediate, enterprise-level IT support without the cost of managing an in-house IT organization. Your information system will derive greater strategic worth by being more reliable, productive, and secure. Advantages to your company include:
- Convenient virtual extension of your on-site support resources
For most offices in Appleton Wisconsin, nearby computer support providers, whether represented by outside consultants or an in-house maintenance staff, can solve typical technical issues. On the other hand, major troubles can spring up when local resources are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your local support personnel. In these instances, Progent's online service specialists offer an easy, fast, and budget-friendly way to augment your local help and to pass on valuable information to increase your capability to resolve downstream problems locally.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller businesses often rely on independent freelance service providers. Although independent service people carry smaller overhead than larger service organizations and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your company to wait for help during an emergency. As your company expands, system downtime and trouble with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup support experts to insure your network is always available.
- Build a Scalable Foundation for Seamless Growth
Companies often start with an information architecture created on a shoestring budget. Lacking a robust framework, slap-dash repairs often get thrown on top of a shaky foundation. As a company grows, reliability and expandability problems can impede the productivity of the organization. These badly built environments require proper assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a network infrastructure able to offer the stable foundation to handle critical business requirements and simplify downstream growth.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller offices require guidance and technical training to navigate through an ever more complicated maze of technology alternatives available for accelerating business growth and enhancing productivity. These companies do not need a network consultant who is attempting to sell a certain vendor's products. IT consulting and product selling can result in a scenario where the proposed
solution is designed around a profitable product rather than the genuine requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to align IT consulting with the real interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT knowledge, refined remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent can provide world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help per minute. Consequently, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be forced to allow less critical problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service firms who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by every consultant to each client. The discipline of documenting and archiving support activity allows more efficient support and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.