Additional Topics of Interest

Service Desk Support Remote Troubleshooting
Desktop Help Desk Outsourcing Services Consulting Services

Progent's Computer Call Center Outsourcing Support Services for desktop support are intended specifically for small organizations who require fast availability of a Help Desk Call Center with expert telephone support and full escalation capability but who must operate within a restricted information technology budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Support, Secure Remote Access Provisioning, System Evaluation, Problem Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Call Center Software Selection and Deployment.

Consultants Duo MFA and Single Sign-on (SSO)
IT Consulting ProSight Duo MFA

Progent's Duo services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices.

Unified CM and Microsoft Office Consulting
Unified CM SIP trunk Computer Consultants

Cisco Cisco Unified Communications Manager (CUCM or Unified CM), previously known as CallManager, acts as the center of Cisco's communications and collaboration portfolio. CUCM and Cisco Unified CM Express provide a borderless IP-PBX by integrating tightly with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's Cisco-certified network consultants offer efficient and affordable online and onsite support to help businesses of any size to build and administer Unified CM ecosystems by providing Unified Communications Manager configuration and troubleshooting services that deliver optimum business value. Progent's consultants can assist with any facet of CUCM setup and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, designing dial plans, configuring SIP connections and PSTN support, installing Cisco ISR routers with CUBE VoIP networking support, creating UCS server clustering solutions for high availability, performance tuning, and integration with Exchange and Skype for Business.

Dynamics GP Report Writer Consultancy
Consulting Services Dynamics GP SSRS

Microsoft Dynamics GP/Great Plains accounting includes analytics and reporting capabilities that let you track all business processes, revenues and spending, and market trends with integrated drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP reporting consulting expertise can enable you to design reports that let you analyze your business more thoroughly, turning raw data into valuable business information. Progent is able to enhance your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application design with VBasic, XML and other tools in order to deliver custom business software development and web commerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains.

Professionals Conti ransomware hot line
After Hours Engineers Nephilim ransomware hot line

Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist your business to halt the spread of an active ransomware breach. Call 800-462-8800

IT Consulting Group EMail Virus
Microsoft Exchange Server Network Design

Progent's Microsoft-certified consultants average over 10 years of experience providing messaging solutions for companies ranging from small offices to large enterprises. Progent offers economical support for all versions of Microsoft Exchange Server to strengthen email and virus protection, configure fault tolerant email environments, and implement remote and mobile email access. Progent's Exchange support services can assist you in designing and executing a migration from an outdated SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange Server 2019. Progent offers integration help for Windows 10 and Windows 11 clients running Outlook and can show you how to configure Outlook Web App for all major web browsers. For email virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard security services.

Help Desk Services Consulting Services
24/7 Helpdesk Outsourcing Services Online Support

Progent's Co-managed Help Desk service allows your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's roster of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the top shared professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and reporting.

Microsoft Dynamics GP Migration Planning Consultancy
Microsoft Dynamics GP Migration Planning Technology Professional

Progent's consultants have supported Dynamics GP and Great Plains ERP software for nearly two decades and Progent has delivered integration, customization, training, and debugging services since the product's debut. Progent offers advanced expertise for upgrading out of date Dynamics GP/Great Plains deployments. Progent can help you to plan, validate, and implement an efficient upgrade from a a legacy version to the newest version of Microsoft Dynamics GP.

Antivirus Information Technology Consulting
Anti-Virus Installation support

E-Mail Guard represents a complete solution for defending against spam and virus attacks. E-Mail Guard handles the protection and management of company email by offering constantly improved spam and virus blocking, policy administration, content filtering, and protection against email-borne DHA and DDoS attacks. E-Mail Guard also includes monitoring, administration and reporting utilities as well as outgoing email filtering to let you troubleshoot your email environment and specify and enforce company security policy.

Offsite Employees Infrastructure Technical Consultant
Offsite Employees Infrastructure Network Consultant

Progent can help small and medium-size companies to plan, configure and debug the network infrastructure to support offsite workers.

Azure AD SSO Consulting Services
Microsoft Certified Partner Windows Active Directory Domain Services Technology Consulting Services

Progent can help you to plan and implement an efficient move from on-premises Active Directory to cloud-based Azure AD or to a hybrid solution that uses Azure AD DS and Azure AD Connect to unify identity services for both on-premises and cloud resources.

Open Now Consultants Firewall patch management
Security patch management Specialist

Progent's managed services for software/firmware update management provide organizations of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your servers, endpoints printers, network appliances such as switches and wireless APs, and Internet-of-Things (IoT) devices like sensors and health monitors.

Infor SyteLine CloudSuite Training Professional
Infor CloudSuite 9.00 Engineer

Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that incorporates over a quarter century of experience helping manufacturing and distribution companies to simplify supply chains and streamline key business processes in order to bring products to market fast and adhere to customer schedules dependably. Progent offers the skills of an ERP specialist with over 20 years of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or on-premises consulting that spans from as-needed advice to comprehensive solution design and project management. Sample services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, data conversion, Excel and SQL integration, disaster recovery planning, and database administration.