Progent's Computer Call Center Outsourcing Support Services for desktop support are intended specifically for small organizations who require fast availability of a Help Desk Call Center with expert telephone support and full escalation capability but who must operate within a restricted information technology budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Support, Secure Remote Access Provisioning, System Evaluation, Problem Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Call Center Software Selection and Deployment.
Progent's Duo services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices.
Cisco Cisco Unified Communications Manager (CUCM or Unified CM), previously known as CallManager, acts as the center of Cisco's communications and collaboration portfolio. CUCM and Cisco Unified CM Express provide a borderless IP-PBX by integrating tightly with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's Cisco-certified network consultants offer efficient and affordable online and onsite support to help businesses of any size to build and administer Unified CM ecosystems by providing Unified Communications Manager configuration and troubleshooting services that deliver optimum business value. Progent's consultants can assist with any facet of CUCM setup and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, designing dial plans, configuring SIP connections and PSTN support, installing Cisco ISR routers with CUBE VoIP networking support, creating UCS server clustering solutions for high availability, performance tuning, and integration with Exchange and Skype for Business.
Microsoft Dynamics GP/Great Plains accounting includes analytics and reporting capabilities that let you track all business processes, revenues and spending, and market trends with integrated drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP reporting consulting expertise can enable you to design reports that let you analyze your business more thoroughly, turning raw data into valuable business information. Progent is able to enhance your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application design with VBasic, XML and other tools in order to deliver custom business software development and web commerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains.
Progent's Microsoft-certified consultants average over 10 years of experience providing messaging solutions for companies ranging from small offices to large enterprises. Progent offers economical support for all versions of Microsoft Exchange Server to strengthen email and virus protection, configure fault tolerant email environments, and implement remote and mobile email access. Progent's Exchange support services can assist you in designing and executing a migration from an outdated SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange Server 2019. Progent offers integration help for Windows 10 and Windows 11 clients running Outlook and can show you how to configure Outlook Web App for all major web browsers. For email virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard security services.
Progent's Co-managed Help Desk service allows your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's roster of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the top shared professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's consultants have supported Dynamics GP and Great Plains ERP software for nearly two decades and Progent has delivered integration, customization, training, and debugging services since the product's debut. Progent offers advanced expertise for upgrading out of date Dynamics GP/Great Plains deployments. Progent can help you to plan, validate, and implement an efficient upgrade from a a legacy version to the newest version of Microsoft Dynamics GP.
E-Mail Guard represents a complete solution for defending against spam and virus attacks. E-Mail Guard handles the protection and management of company email by offering constantly improved spam and virus blocking, policy administration, content filtering, and protection against email-borne DHA and DDoS attacks. E-Mail Guard also includes monitoring, administration and reporting utilities as well as outgoing email filtering to let you troubleshoot your email environment and specify and enforce company security policy.
Progent can help you to plan and implement an efficient move from on-premises Active Directory to cloud-based Azure AD or to a hybrid solution that uses Azure AD DS and Azure AD Connect to unify identity services for both on-premises and cloud resources.
Progent's managed services for software/firmware update management provide organizations of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your servers, endpoints printers, network appliances such as switches and wireless APs, and Internet-of-Things (IoT) devices like sensors and health monitors.
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that incorporates over a quarter century of experience helping manufacturing and distribution companies to simplify supply chains and streamline key business processes in order to bring products to market fast and adhere to customer schedules dependably. Progent offers the skills of an ERP specialist with over 20 years of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or on-premises consulting that spans from as-needed advice to comprehensive solution design and project management. Sample services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, data conversion, Excel and SQL integration, disaster recovery planning, and database administration.
Progent's ransomware consultants can assist your business to assess your ransomware vulnerability, remotely monitor and guard your network, help with negotiating a settlement with a hacker, and reconstruct a network victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall.
Progent has created several network security service bundles designed to deliver larger corporations an independent and comprehensive network security audit from a team of certified security engineers. All Progent's security evaluation packages incorporate a suite of services including network scans from within and from beyond your corporate security perimeter, professional analysis of results by accredited security engineers, production of a report explaining the findings, plus an interactive concise executive outbrief and an in-depth live outbrief for internal IT administrators.
Progent can provide the support of a certified VMware VCDX consultant to help your organization plan, deploy, manage and troubleshoot VMware vSphere and vCloud-based virtualization solution for local networks, private and public clouds, or hybrid systems. Progent offers world-class expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and business continuity. Progent has extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that provide high availability, fault tolerance, and application mobility.
Progent's Microsoft-certified ISA Server consulting experts have extensive experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for information systems with multiple sites, remote workers, and mission-critical eCommerce applications. Progent's ISA Firewall consultants are available to help your company in designing and deploying an installation of ISA Server 2000 or ISA 2004 Server that supports your network security needs without adversely limiting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date editions of Internet Security and Acceleration Server.
Progent's Microsoft-certified consultants can assist organizations of any size to adhere to leading practices to configure SCVMM 2012 hosts and host groups, networking, storage, and library resources; plan, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can help your business to move from an earlier version of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can show you how you to enhance and troubleshoot your current SCVMM 2012 environment to make sure you get maximum business value.
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Access Point consultants offer economical online and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
ProSight Data Protection Services ECHO from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data.
Progent's certified Office Word and Microsoft 365 Word consultants offer a broad selection of economical online consulting services to assist your organization to manage and troubleshoot your existing Microsoft Office Word environment or help you to migrate to a newer version of Microsoft Office Word. Services available from Progent's experts include VBA software development, identifying and fixing compatibility problems between different versions of Office Word, interfacing Office Word with other Microsoft Office applications such as Excel and Microsoft Outlook or with third-party platforms and add-ons,network enhancements for dependable. reliable cloud access, security and compliance consulting, smart phone integration, and remote training customized for individuals or groups.
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can help your organization to plan and deploy a disaster recovery system based on Microsoft's cloud-tested Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Progent's certified engineers can assist you to test Windows 7 to confirm application and driver compatibility and to determine its speed and stability working in your environment. Progent's consultants can also help you to evaluate the likely business advantages of moving to Windows 7. If you decide that Microsoft Windows 7 fits your business, Progent can assist you to design and carry out a smooth migration to Microsoft Windows 7 from a previous version of Microsoft Windows.
Progent's Microsoft Gold-certified Windows Server 2022 consultants can assist your organization to design and carry out a cost-effective upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that combines cloud-based Windows Server Online with an on-site installation of Windows Server 2022.
The current ASA 5500-X Family of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's previous firewalls and have superseded the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-premier CCIE network consultants can help your company to maintain your existing PIX or ASA 5500 security appliances and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, deploy, optimize, administer and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
Progent's expert consultants can show you how to define and deploy a smooth in-place Exchange Server 2003 migration strategy that minimizes productivity downtime, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multi-server or multi-location upgrades, Progent has the knowledge and experience to finish your project rapidly and economically. Progent's Microsoft Exchange 2003 help, repair, and consulting offerings include assistance with the integration of third-party enhancements of Microsoft Exchange 2003 Server that are best aligned to your business goals.
Lync 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, as well as VoIP and public switched telephone network (PSTN) voice communication. Lync Server 2010 can extend the functionality of Exchange Server, SharePoint and Office desktop or Microsoft 365 and simplify administration through integration with Active Directory. Lync can also cut capital and operational costs by eliminating VoIP equipment and subscription fees, PBX systems, or conventional teleconferencing solutions. Progent's certified unified communications consultants offer online and on-premises support services to help your company to manage and troubleshoot your existing Lync Server 2010 environment or evaluate the benefits of upgrading from Lync to Skype for Business, which is the renamed and revamped version of the product. Progent can also help your organization to plan and carry out a smooth Skype for Business upgrade or a migration to Microsoft Teams.
Progent is seeking a variety of full-time workers including motivated MCSEs; network experts with Cisco CCDP or CCIE certification; and consultants for advanced network design with experience in mobile connectivity, wireless networking, high-availability environments, disaster recovery planning, data protection, and VMware technology. We are also seeking workstation support technicians, off-site troubleshooting professionals, and CISSP or CISA certified security professionals. We are also hiring experienced managers who can operate efficiently in Progent's high-growth, virtual office model. Progent works with independent consultants who have specialized expertise and hands-on background in crucial information technology areas beyond Progent's main technical concentration. Progent's Experts Team includes freelance consultants who offer advice and development support for mission-critical applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have in-depth knowledge of non-Microsoft operating systems such as Linux derivatives, Macintosh, or Solaris, or can provide expert help in technologies such as telecom, web site development, EDI, web commerce, or database management. Freelance contractors premier by us coordinate with Progent's staff consultants to provide end-to-end IT services for small and midsize company networks.
ProSight Data Protection Services ECHO from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information.
Progent's Apple Mac networking engineers can assist you with a wide range of network infrastructure areas including system architecture, off-site and mobile access, internetwork compatibility, protection, and emerging technologies such as VoIP and high-speed wireless networking. For business networks based exclusively on Mac OS X or for environments that use a mix of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the knowledge and size to handle the complexity of planning, integrating, and supporting a network infrastructure that is reliable, safe, productive and aligned with your corporate objectives. Progent can show you how to configure Apple's Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage systems, and Apple's Xsan SAN solution. Progent can also give you access to skilled professionals to help you with Cisco routers and switches.
Progent's Microsoft-certified consultants offer online or in-person support to assist businesses of any size to design, implement, manage, and troubleshoot a backup/recovery system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from earlier versions of SCDPM or from another backup/recovery platform, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud, or hybrid environments. Progent can provide occasional help for fixing particularly challenging issues, or comprehensive project management support. Progent's consultants can also help you to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
Progent offers small and medium size companies expert consulting for Intrusion Protection products and IPsec VPN solutions from major firewall and VPN security companies such as WatchGuard, Juniper, and Symantec. Progent can show you how to create a comprehensive security plan and choose the right products from multiple suppliers to support your security goals while staying within your budget restraints.
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide economical online and on-premises consulting, software development, and debugging services for businesses of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist you design and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud resources into a seamless information management solution.
Progent can assist you to plan for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can assist you to migrate smoothly to SCCM 2012 from a legacy change management platform or assist you to enhance your existing SCCM 2012 ecosystem to accommodate your evolving IT needs. In addition, Progent can assist you to build a software foundation that fully supports SCCM 2012 by providing advanced consulting support for associated Microsoft technologies including Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and IIS.
Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2003 migration strategy that avoids network downtime, reduces long-term support requirements, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-location upgrades, Progent has the experience to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2003 help, troubleshooting, and design offerings include assistance with the configuration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business goals.
Progent can assist you to plan and implement a smooth move from onsite Active Directory to cloud-hosted Azure AD or to a hybrid system that deploys Azure AD Domain Services and Azure AD Connect to unify identity management across on-premises and cloud resources.
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement over Cisco's popular ASA 5500-X security appliances and include centralized management of modern cybersecurity features like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can assist you to plan and carry out an efficient migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's subscription-based security services to create and centrally manage network ecosystems that span local offices, data centers, and cloud resources.
Progent can assist you to understand the many subscription plans available with Microsoft 365, previously branded Office 365, and configure your information network with Microsoft 365 so you realize top business value. Progent offers expertise with multi-vendor networks that include Windows, macOS, and Linux technology. Progent can also help your business to build and manage hybrid ecosystems that transparently combine local and cloud-based products and services.
Progent's private cloud hosting enables small and midsize businesses to run key applications such as Microsoft SQL and Exchange from a hardened Tier III data center on fully redundant equipment with geographically separate data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager for automatic backup and restore. Smaller organizations can take advantage of Progent's private cloud to avoid large investments in the purchase, maintenance, and operation of network equipment and data center facilities while achieving the highest levels of network availability and physical security.
System Center Configuration Manager 2016 automates application and device provisioning at scale, simplifies security and compliance settings management, keeps track of network assets, guards against corporate data leakage, provides health reporting, allows secure end-user self service, and offers a single point of control for managing multi-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration specialists can help businesses of any size with any aspect of designing, installing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid networks.
ProSight Data Protection Services ECHO offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, applications and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information.
Progent's consultants can assist you with every stage of Azure cloud migration such as requirements analysis, prerequisites evaluation, system design, pilot testing, implementation, automated management, performance optimization, license management, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can help your IT staff to configure and debug firewalls and VPN connections so your users can securely access to Azure-based services, and Progent's Microsoft-certified consulting experts can assist you integrate key Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help your organization to set up a hybrid cloud environment that seamlessly integrates physical datacenters with Azure-based services.
Progent's Microsoft certified consultants can help you design and implement a smooth in-place Exchange Server 2007 migration plan that minimizes network disruption, simplifies ongoing service demands, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-site migrations, Progent has the knowledge and experience to finish your move quickly and affordably. Progent's Exchange 2007 help, troubleshooting, and consulting offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 that are in keeping with your business needs.
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, merchants can broaden their reach, reduce their cost of sales, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and speed up your return on investment.