Additional Topics of Interest
Help Desk Computer Consultants
The Help Desk Call Center support delivery structure adopted by Progent's Technical Response Center offers small businesses an efficient option to dependence on freelance consultants by offering extensive technical knowledge shared by numerous support groups, optional 24x7 access to emergency help, escalation capability to top-level experts for handling even the most complex issues, service consistency and dependability, prompt follow-up enforced by seasoned service administrators, a choice of easy-to-use ways for requesting service jobs, plus excellent progress visibility enabled by ticket updates and available through a web-based portal.
SharePoint 2013 Technical Support Services
Progent has been delivering SharePoint support since the initial product was released over a decade ago, and Progent has the breadth and depth of technical knowledge to assist organizations of all sizes to design and implement a SharePoint Server 2013 installation and develop SharePoint 2013 apps that bring significant business value to your IT investment. Progent's Microsoft-certified consulting team can assist your company to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from a different collaboration environment; decide if an in-house, Cloud-based or hybrid configuration is most sensible for your busi9ness; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent can provide comprehensive project management outsourcing or can help in individual jobs related to your SharePoint 2013 deployment.
Desktop Change and Update Professional Services
Progent's network consultants can assist your company to automate desktop software update deployment by delivering expertise with administration solutions such as Microsoft System Center Configuration Manager 2007, SMS 2003, and Windows Server Update Services.
Server Consultant for Deploying Phase: Implementation
In conducting IT projects for enterprise clients, Progent follows a structured methodology driven by defined milestones in order to achieve budgetary, scheduling and engineering goals while minimizing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management procedures derived from the leading practices defined by the Microsoft MSF methodology which specifies requirements definition, architecture proposals, pilots, design tuning, and expert implementation. All facets are documented to make available a detailed description of technical services delivered and to help in ongoing system maintenance.
External Security Inventory Specialists
Progent offers two ultra-affordable service packages intended to enable small companies to get an impartial network security evaluation from a certified security engineer. With Progent's External Security Inventory Checkup, a security engineer administers an extensive examination of your IT infrastructure from outside your firewall to uncover possible weaknesses in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Checkup, a security expert runs a network scan from an authorized computer within your firewall to evaluate your exposure to internal threats. Both security inventory packages are set up and run from a protected external location.
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has little competition. Mid-size companies who work with familiar independent consultants or who maintain internal IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and productive.
Technology Consulting for Microsoft Operations Manager 2005
Small to mid-sized businesses can now enjoy all the advantages of System Center Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco Premier IT support experts. With Progent's economically priced network support packages, small and midsize businesses can choose a simple System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager to provide small company information systems enterprise-class reliability, protection, and performance.
Integration Support for Colo
Progentís colocation center support services are intended for companies with hardware located at IDCs or data center colo hosting facilities and requiring timely on-site help at the co-location site plus remote help from Microsoft and Cisco Premier Certified professionals. Progent provides a full array of IDC and data center and colo consulting services including network architecture analysis, Windows and UNIX server integration and support, tech support for server and telecommunications infrastructure, design and deployment of high availability systems, defining and deploying layered security defenses, firewall integration and support, designing load balancing solutions, and creating fault tolerant server cluster systems.
Juniper J Series Firewall IT Services
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
CIO Support and Help
Progent can provide small companies with an IT management professional who can function as a part-time CIO. This part-time CIO can offer long-term direction to help you integrate appropriate technology to enhance business processes so they match better with your corporate goals. Your company can develop and install a well conceived information technology strategy without absorbing the expense of a full-time Chief Information Officer.
Intune Endpoint Protection Network Engineer
Progent's Microsoft-certified Intune consultants can help your organization to understand the business value of utilizing Intune for administering your web-facing mobile computers including laptops, smartphones, and tablets powered by Windows, iOS, and Google Android. Progent can help your company to configure policies, plan and deploy pilot environments to evaluate the benefits of Microsoft Intune for your network, deploy Intune throughout your IT ecosystem, integrate Intune with SCCM for single-console change management, and maintain your Intune deployment.
iPhone and Office 365 integration Computer Engineer
Progent can provide affordable remote consulting to assist you to plan, configure, and fix any facet of your iPhone and Windows integration solution and is available for quick jobs to help you through specific technical roadblocks or long-term engagements to help you finish business-critical initiatives on schedule and within budget. Progent has experience in on-premises, cloud-based, or hybrid environments and can help you create or support a resilient, protected and scalable infrastructure that aligns with your computing model. Progent can also provide remote or onsite training to show you how to manage and use your iOS devices in a secure, team-oriented ecosystem that optimizes the strategic value of your information network.