For small business network systems located anywhere in the state ofArizona, Progent's Microsoft and Cisco qualified technical experts can deliver remote phone assistance and troubleshooting to resolve your network problems fast and cost effectively. Progent has acquired enterprise-level expertise, sophisticated utilities, and support knowledge bases to diagnose and repair network problems while avoiding the high cost and delays associated with in-person service calls.

If yourArizonasmall business is situated beyond the larger metropolitan areas such asPhoenix, Tucson, Mesa, or Glendale, your nearby computer network support choices may be limited in expertise, or unavailable during an emergency. This can result in a computer network that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progentís staff of field proven network engineers average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a wide range of technical tasks for a diverse range of customers. This means you obtain not just the technical competency needed for the task, but a professional with proven methods for applying those skills to deliver cost effective network solutions.

Progent is a Microsoft-certified Partner
Because Progent is a Certified Partner for Microsoft, each Progent support expert has access to the technical and training resources needed to provide the best computer support possible. Progent's outsourcing, Technical Response Center Helpdesk, Office 365 integration expertise, and application programming services permit small and midsize business customers to benefit from the wide range of knowledge associated with the IT departments of big organizations without the significant cost and distraction of maintaining a large in-house support team.

Windows 8.1 Management and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 experts can provide a range of network consulting services to help organizations of any size to support, administer, and repair networks that include workstations, laptops, tablets, or Windows phones based on Windows 8.1. Progent's consultants also offer Windows 10 planning and migration help.

CISA-certified Cybersecurity Audit Consultants
The CISA accreditation is an important achievement that represents mastery in network security audit and control. Accredited by the American National Standards Institute, the CISA accreditation has candidates pass a comprehensive test administered by the ISACA international professional group. Progent can provide the expertise of a CISA-Certified network security audit professional trained to help businesses in the areas of IS audit process, IT governance, network assets and infrastructure ROI, IT service delivery, safeguarding of information resources, and disaster recovery preparedness.

Consulting Services for System Center 2016 Virtual Machine Manager
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management products and is intended to offer a unified mechanism for configuring and managing virtualized datacenters across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can assist businesses of all sizes with all facets of designing, implementing, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to migrate smoothly from legacy releases of VMM, develop processes for creating and installing virtual machines and VM hosts, design fault-tolerant scale-out clusters, integrate your datacenter resources with public cloud services, set up virtual switches, develop and debug PowerShell scripts, and help you assess the strategic business benefits of new technologies like Storage Spaces Direct and Shielded VMs. Progent's hypervisor experts offer world-class Hyper-V consulting and VMware vSphere support.

Best Practices Followed by Expert Engineers
Many companies located away from areas with ample network engineers utilize poorly trained or inexperienced local consultants for vital computer network support. This can produce a network that is unstable or unproductive. Progentís staff of Microsoft and Cisco premier engineers average over a decade of real-world industry background, in the trenches of network support, providing an extensive range of information system tasks for a diverse mix of clients. This means that with Progent you receive not just high-level technical knowledge, but an engineer who understands computer industry best practices in using that knowledge to solve actual information system problems successfully and in a repeatable way.

Live Online Training Classes for Popular Desktop Apps
Progent offers live online training for popular productivity software. Progent's Online training covers topics such as Microsoft Office 365 Excel and Power BI reporting, Microsoft Office 365 Word VBA development, Publisher collaboration, Office Outlook calendar sharing, Microsoft Office Access rapid application development, Microsoft Dynamics GP customization, and Windows 10 management. Live online learning offers all the advantages of conventional in-person seminars, such as instant communication between clients and trainers, but eliminates the expenses of transportation and the challenge of trying to accommodate the availability of multiple workers.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection consultants can help you to configure Progent's ProSight Email Guard Security Gateway to use your content security policies for monitoring the content of outbound email messages and attachments and blocking users from sending sensitive or inappropriate information or spam. ProSight Email Guard's email content filtering solutions can also help avoid reputation loss and keep compliant with industry security standards and government mandates such as HIPPA, Sarbanes-Oxley and PCI DSS. Learn more about the entire ProSight line of low-cost managed services for small organizations.

Temporary CIO Services
Progent can provide companies with an IT management expert who can function as a part-time CIO. This veteran IT officer can offer long-term direction to assist your company to deploy appropriate IT products to improve business operations so they match more closely with your corporate goals. Your company can develop and install a well thought out information technology strategy without absorbing the cost of a full-time Chief Information Officer. Vital tasks Progent's temporary CIO can perform include strategic planning, rationalizing IT budgets, creating models for Return on Investment, optimizing business processes, negotiating with vendors, defining security and compliance policies, business impact analysis, streamlining network management, patch control, network asset documentation management, and disaster recovery/business continuity preparedness.

Data Protection Manager Support Services
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides small and medium-size businesses near-continuous backup and easy recovery functions for Microsoft-based networks. Data Protection Manager 2016 offers application-sensitive protection for key workloads like SQL Server, Exchange and SharePoint, protects Windows and Linux VMs, works with virtual machines running on Windows Hyper-V as well as VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified Data Protection Manager 2016 consultants can help you to plan, deploy, administer, and repair a multi-site backup/restore solution powered by System Center 2016 Data Protection Manager. Progent can assist you to upgrade from an older release of DPM or from a legacy system, and Progent can optimize your DPM 2016 environment for on premises, hosted, cloud-based or hybrid deployment models. Progent can provide remote or onsite support and can deliver as-needed guidance to resolve technical bottlenecks or deliver comprehensive project management services to help you finish your SCDPM 2016 initiative on time and on budget.

Expert Wireless Consulting and Support Services
Progent's wireless integration consultants offer wide-ranging backgrounds in the integration and support of wireless networking technology and can assist you to design, configure, administer and troubleshoot wireless ecosystems that are secure, robust, expandable, simple to manage and use, ready to support your vital workloads, and seamlessly incorporated into hybrid cloud environments. Remote and on-premises expertise available from Progent cover a selection of wireless technologies such as smartphone integration and management, Wi-Fi network planning and deployment, wireless site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

Linux Consulting and Linux/Windows Integration
If your company IT environment mixes Linux technology with Windows, Progent can help you to integrate your servers into an efficient system that allows all your operating systems to coexist for simpler administration, seamless data exchange, fault tolerance, high throughput, and tight security. If you are developing Linux based-software on a network that incorporates Microsoft-powered servers, workstations, and applications, Progent can provide comprehensive IT outsourcing that frees you to focus on your area of expertise.

Response Time of Progent's Technical Response Center for Remote IT Support
Progent's Technical Response Center (TRC) is committed to providing the highest level of online network support possible for both urgent and non-critical issues. For urgent issues that impact multiple users, vital individuals, or a line-of-business program, the TRC will engage within an hour. For standard problems, the TRC is committed to respond in two hours or less. In all cases, your ticket will be generated quickly and accurately, You will receive an acknowledgement from the trouble ticket system, and the TRC will contact you on each corrected issue to make sure you are comfortable with the resolution and willing to close the ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.

Cisco Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager, is a converged voice messaging platform that facilitates collaboration by offering flexible set of options for accessing voice messages within an environment that is simple to implement and manage. Unity Connection allows you to access and manage voicemail from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant functions for small to mid-size businesses (SMBs) and corporate satellite offices with up to 500 workers. Progent's Cisco-premier CCIE network consulting experts can provide Unity Connection and Unity Express (CUE) configuration and technical support support to ensure that your voice messaging solution continues to deliver the highest possible competitive advantage.

Progent's Online Consulting and Training Services for Office Word and Office 365 Word
Progent's Office Word and Office 365 Word experts can provide a wide range of economical remote consulting services to help you to maintain your current Microsoft Word environment or help you to upgrade to a current version of Office Word. Services available from Progent's experts include VBA programming, isolating and resolving compatibility issues between different releases of Office Word, interfacing Office Word with other Microsoft Office apps like Excel and Microsoft Outlook or with 3rd-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security support, and smart phone integration, and online Microsoft Office Word training sessions tailored for your special requirements.

Talk to a Progent Computer Consultant
To learn how you can access a Progent network support expert for remote or on-premises expertise in #(state), call 1-800-993-9400 or go to Online Network Support.



An index of content::

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    Progent is a Microsoft Certified Partner and has earned special competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who receive the top customer satisfaction and enjoy the closest operational relationship with Microsoft. The knowledge, capabilities, and commitment required to earn the level of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to provide your business better solutions for your IT network.

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    Progent offers Windows 2003 Cluster Server consulting to help your company utilize fault-tolerant clustered servers designed to provide 24x7 uptime. Clustered Windows servers for non-stop systems include Microsoft Windows Cluster Server, Microsoft SQL Cluster, and Exchange Cluster. By helping you build high availability clustered server solutions powered by Windows Clustered Server 2003, Progentís Certified Windows consultants make sure that your fault-tolerant server clusters are set up to optimize the business value of your computer network.

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    Cisco offers a full product line of routers including routers designed to deliver the protection, bandwidth, and reliability demanded by organizations ranging from branch offices to worldwide enterprises. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and system uptime. Progent can show you how to choose and integrate Cisco routers to build a solid infrastructure for your IT system and to make it economical to grow as you support new users, start new offices, deploy new services, extend your network to clients and partners, and support a more mobile workforce. Progent can provide expertise in a range of routers powered by the Cisco IOS operating system, including Cisco's 800 family of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Series Routers.

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    Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine local IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services such as Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has two decades of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.

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    Progentís Microsoft experts provide small and mid-size companies enterprise-level consulting services for Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for update and deployment automation. Configuration Manager is the new name for the change management platform previously known as SMS Server. Configuration Manager 2007 offers a range of enhancements to Microsoft Systems Management Server such as comprehensive automation, integrated Windows Vista Windows Server 2008 support, NAP security support, and device driver management. Progentís certified engineers can help you use Systems Management Server or Configuration Manager effectively for automated OS and application deployment, security patch control, application metering, and software license compliance. Progent's consultants can also help your company to migrate smoothly from Systems Management Server to Configuration Manager 2007.

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    Progent's Microsoft-certified Windows 2003 Server engineers can provide computer help and IT consulting for the complete line of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Windows 2003 migration, integration, administration, and support offerings include system planning, installation, project management, on-premises and remote network support and troubleshooting, Help Desk services, CISM-certified security services, turn-key outsourcing, and cost-effective co-sourcing.

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    Stealth penetration checking is an important component of any comprehensive network security strategy. Progentís security professionals can run extensive intrusion checks without the awareness of your company's in-house network support resources. Unannounced penetration checking uncovers whether existing security monitoring systems such as intrusion detection alerts and event history monitoring are correctly configured and actively observed.

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    Progent offers support services for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard Firewall/VPN product that fits your security needs and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewall solutions.

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