For business network systems located in the state of Arizona, Progent's Microsoft certified technical team members can provide phone assistance and remote troubleshooting to solve your network problems quickly and cost effectively. Progent has acquired enterprise-grade skills, software utilities, and support databases to troubleshoot and fix IT problems while avoiding the expense and time delays normally associated with in-person technical service dispatches. In case your Arizona business is situated beyond the larger urban areas such as Phoenix, Tucson, Mesa, or Glendale, your local network systems support choices may be limited in technical capability, or not available during an emergency. This can result in a network environment that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progent's team of network engineers average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical projects for a diverse range of clients. This means you obtain not only the technical expertise needed for the job, but a consultant with proven methods for applying those skills to assist with cost effective network solutions.

MySQL Application Development and Database Administration Services
Progent's MySQL software developers, database architects, and DBAs can provide cost-effective remote DBA or application programming services and can help businesses of any size to configure and manage MySQL in a robust IT infrastructure that offers high levels of performance, scalability, and security. Progent also has experience helping companies migrate databases from an Oracle environment to MySQL.

ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time and in-depth management reporting plug-ins created to integrate with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

Cost Benefits of Helpdesk Management and Co-management Services
Progent's Help Desk outsourcing and co-sourcing service programs enable companies to reduce costs, improve output, and adjust quickly to fast-changing business conditions. Progent's Shared Help Desk services deliver substantial cost and productivity benefits when compared to a Help Desk staffed by an internal IT service team. The cost for Level 1 IT support for Progent's Co-managed Help Desk service averages less than $18/user/month. To learn about the benefits of Progent's Co-managed Help Desk services, visit Progent's outsourced and co-sourced Help Desk benefits.

Progent's Consulting and Development Services for Microsoft SQL Server 2016
SQL Server 2016 offers major improvements in performance, scale, security and compliance, high-availability, BOYD integration, plus integrated business intelligence. New features include PolyBase for handling structured and unstructured databases simultaneously for big data applications, Jason support, Always Encrypted mode, Mobile Report Publisher, and centralized management of local and cloud operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts offer online and onsite expertise to help businesses of any size to design, implement, manage or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager (SCOM). Also, Progent's SQL Server 2019 migration experts can assist you to migrate to a newer version of SQL Server.

Juniper and NetScreen Consulting Services
Progent's Juniper Networks-authorized network engineers can help your company to plan and deploy Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and migrate smoothly from outdated equipment to the latest releases. Progent's Junos OS consultants offer expertise with Juniper's premiere network control software to enable you to simplify the administration and strengthen the protection of your Juniper VPN appliances and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software products and can assist organizations manage networks that include a mix of Juniper's OS platforms.

Work-at-Home Solutions Support Services for Telecommuters
Progent can assist small and mid-size companies to plan, configure and troubleshoot the infrastructure for at-home workers. Areas of network infrastructure where Progent's consultants offer assistance include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router configuration, Wi-Fi LAN planning and implementation, and robust Internet access. For information about Progent's network infrastructure support services for teleworkers, go to infrastructure expertise for telecommuters.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's ability to stop or recover rapidly from a ransomware incident. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Microsoft 365 Cloud Integration Expertise
Progent can provide the support of a Cloud Solutions Architect to help your company to design a smooth migration to Microsoft 365 tailored to your IT environment. Prior to proposing this migration plan, Progent's cloud expert will conduct a series of information gathering tasks that include running utilities such as IdFix, the Exchange Best Practices Analyzer (ExBPA), and specialized scripts for viewing your AD, messaging, and Mobile Device Management environment. Critical information that cannot be found using these techniques will be found via discussions with your IT staff. Find out more information about Progent's Microsoft 365 cloud migration expertise.

Failover Clustering Help for Windows Server
The failover cluster feature set incorporated into the latest releases of MS Windows Server has been dramatically re-engineered to streamline the installation, setup, and maintenance of server clusters and to provide improved levels of system availability, protection, performance, and flexibility. New or improved features include cluster verification, easier setup and deployment, improved cluster administration, new cluster architecture for maximum uptime, hardened security and quorum structure, fewer failure points, more disk and RAM capacity, enhancements for multi-site clusters, and live migration capability for Windows Hyper-V virtual machines. Progent's Microsoft-certified cluster technology consultants can assist your company assess the advantages of failover clusters, plan and execute a deployment, educate your network support personnel to manage your cluster environment, deliver ongoing consulting and support services, and produce and test a workplace recovery procedure. Progent's Windows Server 2019 high availability cluster consultants and Windows Server 2016 disaster recovery experts can help you you to design and build a cost-effective disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster technology proven in Microsoft's massive Azure cloud.

365 Total Backup (formerly Altaro O365 Backup) for Microsoft 365 Data Protection and Disaster Recovery
Microsoft 365 offers simple archiving but does not include native support for key data protection capabilities like Exchange backups or long-term point-in-time recovery for OneDrive for Business or SharePoint Online. Hornetsecurity's 365 Total Backup (formerly called Altaro O365 Backup), provides a full-featured platform for automatic backup and rapid restoration of all your organization's Microsoft 365 mail, Microsoft Teams Chats, SharePoint documents, OneDrive for Business files, and the contents of Windows desktops and laptops. Progent is an authorized Hornetsecurity/Altaro partner and offers ProSight Data Protection Services (DPS) 365 Total Backup to deliver comprehensive management services for Hornetsecurity's 365 Total Backup suite. ProSight Data Protection Services 365 Total Backup provides a low-cost backup-as-a-service (BaaS) solution that guards Microsoft 365 subscribers against data loss resulting from user or software error, malevolent deletion, and cyber attacks such as ransomware. For details, visit ProSight Data Protection Services 365 Total Backup solutions for Microsoft 365.

Consulting and Troubleshooting Expertise for SCOM 2012
Progent's Microsoft-certified System Center 2012 Operations Manager consulting experts have extensive experience designing, deploying, enhancing and repairing System Center Operations Manager environments and can provide companies of all sizes expert remote or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to maintain your current SCOM environment and remediate critical problems uncovered by System Center 2012 Operations Manager. Progent also offers System Center 2016 Operations Manager (SCOM 2016) consulting services to help you to migrate cost-effectively from SCOM 2012 to Operations Manager 2016. In addition, Progent can help you migrate to more modern versions of SCOM including SCOM 2019 and SCOM 2022.

Progent's Consulting and Training Services for Microsoft Office Word and Microsoft 365 Word
Progent's Office Word and Microsoft 365 Word consultants offer a wide selection of economical online consulting services to assist your organization to manage and troubleshoot your current Microsoft Word environment or assist you to upgrade to a newer version of Microsoft Office Word. Support available from Progent's Word experts include VBA programming, identifying and fixing compatibility issues between different versions of Word, interfacing Office Word with other Microsoft Office applications such as Office Excel and Outlook or with third-party platforms and add-ons,network optimization for dependable. reliable cloud access, security support, and smart phone synchronization, and online Office Word training classes tailored for individuals or groups.

Cisco WiFi Controller Integration and Support Consultants
Cisco's Catalyst family of wireless controllers simplify the management of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi APs, optimizing Wi-Fi performance by reducing the impact of RF congestion, enhancing Wi-Fi availability with fast auto-failover, and strengthening security by detecting threats and filtering network traffic based on user class and locale. Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of any size. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's latest Wi-Fi controller solutions. For more information, see Catalyst wireless controller consulting services.

Contact a Progent Network Support Expert
To learn how you can contact a Progent computer support expert for remote or on-premises expertise, phone 1-800-993-9400 or go to Remote Network Help.

An index of content::

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    Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. UniFi appliances installed throughout multiple venues with thousands of APs can be remotely configured and managed with free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, optimization, debugging, monitoring, and reporting. Progent can provide the skills of veteran wireless consultants who can help your organization to determine the benefits of Ubiquiti's UniFi technology for your business and help you to design, deploy, administer, and troubleshoot your UniFi solution.

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    Progent's Cisco CCIE wireless infrastructure consultants offer online or on-premises integration and troubleshooting services to assist you to design, implement, update, tune, administer and debug Aironet Wi-Fi AP environments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise connectivity solution that is simple to manage and scale. Progent also offers affordable wireless site surveys to help you to determine the most efficient selection, placement and setup of Aironet wireless access points to work with your unique workplace layout, building structure, and anticipated network traffic.

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    Progent's Cisco-Certified technology experts offer experienced PIX Firewall consulting services covering design, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack security, and secure access services. Extending from compact, easy-to-install desktop devices for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls offer a sensible combination of security, performance and availability for information networks of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and networking services, including powerful application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and flexible management solutions. Progent's network consultants can help you select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing on your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows-powered laptops and desktops.

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    Progent practices information transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent faces little competition. Small companies who utilize familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, protected, and productive.

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    Progent can assist your business in any and all facets of your migration to Microsoft Exchange 2016 including planning high availability system topology for a local, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; determining mass storage capacity required for your VMs, mailbox databases and log files; setting up HLB for high-availability client access services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's Computer Helpdesk Outsourcing Services for PC desktop support are designed especially for small businesses who need immediate access to a Help Desk Call Center with professional phone support and full escalation capability but who have to work within a modest network support budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Support, Secure Remote Access Support, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Support, Per Minute Billing, and Help Desk Software Recommendation and Integration.

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    Progent's network consultants can help you evaluate the possible benefits of Hyper-V-powered virtualization for your company, perform test installations to validate Hyper-V's compatibility with your production applications, evaluate your network and server infrastructure for smooth performance with virtualization solutions, help you in moving to Microsoft Windows Server 2008 and setting up Windows Hyper-V, educate your IT staff to monitor and administer Hyper-V, offer expert consulting help for enhancing the protection of your virtual machines, design and validate disaster recovery processes that optimize network availability, and deliver continuing consulting and maintenance including affordable online troubleshooting and comprehensive Help Desk services.

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    Progent can provide enterprise customers the services of a certified NetApp consultant to deliver remote or onsite support for NetApp's entire family of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN technology supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, transparent patching, system management, security and compliance, high availability, and troubleshooting. Progent offers Tier 3 support to assist you to take care of problems with NetApp SAN storage deployments quickly and affordably following leading practices.

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    Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting services. Progent has a group of IT experts based in the Tampa area, and Progent can also provide remote support from Progent's countrywide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware professionals, and senior DRBC planning experts. Progent can also help your business to plan and execute a move to the Flexential data center by providing services like designing solution architecture, specifying hardware, system configuration and validation, troubleshooting, streamlining remote management, and training your IT staff.

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    Cisco's security and remote connectivity technology for small to mid-size companies represent a complete array of easy-to-administer protection products to help protect your entire network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, and Virtual Private Network solutions. Progent's expert consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert and CCNP certifications who can assist your company to select Cisco VPN, Cisco RADIUS Security, and additional Cisco security solutions that fit most closely with your corporate objectives.

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    Progent's Microsoft-certified consultants have two decades of background providing e-mail and unified email/telephony solutions for businesses. Progent provides affordable Microsoft Exchange Server support services to enhance email security and virus defense, provide high availability email, and implement remote and mobile email access. Progent's Microsoft Exchange consulting and support services can assist you in designing and deploying a Microsoft Exchange update or a migration from a legacy SMPT server or older Microsoft Exchange software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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