For small office network systems located within the state of Arizona, Progent's Microsoft qualified technicians can deliver online help and troubleshooting to repair your network issues fast and cost effectively. Progent has developed enterprise-level expertise, advanced software utilities, and support knowledge bases to identify and repair IT problems while avoiding the expense and delays normally associated with on-site service visits. In case your Arizona small business is situated outside of the larger urban areas such as Phoenix, Tucson, Mesa, or Glendale, your nearby computer network support choices may be limited in technical capability, or unavailable during an emergency. This results in a network that is unusable or causing productivity loss due to technical issues persisting for too long. Progent's staff of field proven network consultants average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you obtain not only the technical skills needed for the task, but a professional with demonstrated methods for applying those skills to assist with affordable network solutions.

Eliminate Reliance on an Individual Freelance Consultant
By creating a relationship with a full-service computer consulting and support company such as Progent as opposed to an individual freelance consultant, you are assured timely availability of knowledgeable professionals whenever you need them. You no longer have to worry that sickness, classes, time off, or conflicting jobs with different customers will leave you without support when you have a crisis.

Citrix Virtual Desktop Engineering Support
Progent's Citrix virtual desktop experts can help your business to design, install, manage, and troubleshoot a virtual Windows desktop and application delivery solution by offering Citrix XenDesktop consulting and XenApp support services. Progent's Cisco CCIE network engineers can help you enhance your network infrastructure for distributing server and client-side applications, and Progent's datacenter management and support experts can help you to administer and support an off-site datacenter that offers high availability, advanced protection, and rapid disaster recovery. Progent's Citrix technology experts can also assist you manage and support additional virtualization solutions from Citrix by offering XenServer expertise and Citrix Essentials for Hyper-V integration.

SQL Server 2017 Migration Consulting Expertise
Progent's Microsoft-certified SQL Server 2017 experts can help you to evaluate the business benefits of migrating to SQL Server 2017 and can help your organization to plan and implement an efficient migration of your current SQL Server environment to any network architecture including on-premises, cloud-based, or hybrid. Progent's SQL Server experts offer online or onsite support ranging from as-needed architecture assessment or debugging to comprehensive project management to ensure your SQL Server 2017 initiative is carried out on time and within budget. Also, Progent's SQL Server 2019 migration consultants can assist you to migrate efficiently from Microsoft SQL Server 2017 to a newer version of SQL Server. To find out more, see SQL Server 2017 integration expertise.

Part-time CIO Support Services
Progent can supply companies with an information management professional who can function as a temporary or part-time CIO. This veteran IT officer can provide long-term direction to help you to integrate sensible IT products to enhance business operations so they align more closely with your business objectives. Your company can develop and implement a well conceived information technology plan without absorbing the expense of a full-time Chief Information Officer. Vital tasks Progent's temporary CIO can perform include growth strategies, planning technology budgets, creating and tracking models for ROI, reengineering business processes, negotiating with vendors, establishing security standards, cash flow management, streamlining network administration, software revision tracking, network asset documentation management, and disaster recovery/business continuity preparedness.

World-class Cisco Support from Experienced CCIE-certified Engineers
Progent can provide convenient, immediate, and affordable access to Cisco CCIE consultants. CCIEs are highly-qualified network experts who earn this top-level classification only after intense examination by Cisco. CCIEs are able to resolve the most complicated issues surrounding network design, implementation, repair, and support. Progent’s CCIE professionals cooperate closely with Cisco engineers in identifying issues with Cisco's IOS platform and developing fixes or obtaining patches to resolve problems. Progent can provide quick contact with a CCIE by phone so you can receive instant assistance for complex network problems that are impacting business productivity but are outside the expertise of your usual network service resources.

Consulting Expertise for MS Dynamics and Dynamics 365 Accounting and ERP/MRP Platforms
Progent's Experts Team provides mentoring in Microsoft financial and ERP software, enabling you to craft cost effective and complete network solutions that fit the unique requirements of your operation. Progent's application developers can deliver a range of services such as Microsoft Dynamics 365 Finance (formerly Dynamics AX) enterprise resource planning consulting, Dynamics GP/Great Plains Accounting Software training and programming, MS Dynamics 365 Business Central/NAV business management software support, Microsoft Dynamics SL accounting software help, and Microsoft Commerce/RMS deployment.

ProSight Data Protection Services ECHO Managed Cloud Backup and Recovery
ProSight Data Protection Services ECHO provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services ECHO automates your backup processes and allows fast recovery of vital data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read about the entire ProSight line of value-priced outsourced network management services for small organizations.

Progent's Integration Support for Microsoft Windows Server Essentials
Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level platform that enables small businesses to transition from the older physical in-house datacenter to the new hybrid computing model that combines on-premises and virtualized cloud-based resources. Progent's Microsoft-certified Windows Server Essentials consulting experts offer cost-effective remote guidance and troubleshooting support to help you maintain your Windows Server Essentials deployment. Subsequent to producing Windows Server 2012-R2 Essentials, Microsoft developed Windows Server 2016 Essentials followed by Windows Server 2019 Essentials. These updated releases improved Azure integration but eventually removed the pivotal Administrative Dashboard from the Essentials Experience Role. The result was that all management and setup must be performed by hand. This also eliminates the client backup and remote web access functions. Microsoft recommends that small organizations running Windows Server Essentials transition to Microsoft 365. Progent's Microsoft Azure planning and integration experts can help you plan and carry out an efficient migration from any release of Windows Essentials to Microsoft 365.

365 Total Backup (formerly Altaro O365 Backup) for Microsoft 365 Data Protection and Disaster Recovery
Microsoft 365 offers simple archiving but does not have native support for vital data protection capabilities such as Exchange backups or greater than 30-day point-in-time data recovery for OneDrive or SharePoint Online. Hornetsecurity's 365 Total Backup (previously branded Altaro O365 Backup), provides a full-featured platform for automatic backup and rapid recovery of all your company's Microsoft 365 mail, Microsoft Teams Chats, SharePoint documents, OneDrive for Business files, and the contents of Windows-powered endpoints. Progent is a certified Hornetsecurity/Altaro partner and offers ProSight Data Protection Services 365 Total Backup to provide end-to-end managed services for Hornetsecurity's 365 Total Backup suite. ProSight DPS 365 Total Backup delivers a budget-friendly backup-as-a-service (BaaS) alternative that protects Microsoft 365 users against data loss resulting from user or software error, malevolent corruption, and cyber assaults such as ransomware. To find out more, see ProSight Data Protection Services 365 Total Backup services for Microsoft 365.

Validation, Testing, and Enhancement of Your Restore Processes by Altaro-certified Consultants
Ongoing validation, testing, and enhancement of data recovery are vital and often overlooked requirements for proper disaster readiness. In the event of a disaster like a ransomware breach, these recovery drills can be the difference between a short period of downtime and a life-or-death crisis to a business. Progent's certified Altaro VM Backup consultants can assist you to design a workflow for regularly validating, testing, and improving your restore procedures so you can keep your backup strategy up to date and minimize the impact of a disastrous incident.

Spam/Virus Filtering and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. Read about the entire ProSight series of low-cost network monitoring and management services for small and mid-size organizations.

Security Vulnerability Assessment for Small Businesses
Progent offers two low-cost service packages designed to allow small companies to receive an objective security assessment from a premier security consultant. With Progent's External Security Inventory Checkup, an engineer runs an extensive examination of your network from beyond your firewall to determine potential weaknesses in the security profile you expose to the outside world. With Progent's Internal Security Inventory Checkup, a certified security professional executes a network scan from an authorized machine within your company firewall to assess the risk to internal attacks. The two security inventory packages are set up and executed from a protected remote location.

Microsoft SharePoint Support Services
Progent's Microsoft-certified SharePoint Server engineers offer Microsoft SharePoint 2019 deployment assistance, Microsoft SharePoint 2016 application design, Microsoft SharePoint Server 2013 upgrade support, and Microsoft SharePoint Server 2010 migration. Progent can show you how to evaluate the economic justification for implementing the latest version of SharePoint, consult with you on the most sensible edition of Microsoft SharePoint for your application, offer setup and integration services, help you to install MS SQL Server as a supporting database, improve your network integrity, integrate your standard and custom application software to work with Microsoft SharePoint Server, develop a company-wide security strategy that incorporates portal technology, and deliver troubleshooting and Help Desk Call Center support.

Microsoft Dynamics GP (Great Plains) Consultants
Microsoft Dynamics GP 2015 R2 features a revamped architecture that enhances cloud integration, supports the most popular smart phones and tablets, allows single login with Microsoft Azure Active Directory, and tightens security. Progent's certified Dynamics GP 2015 R2 consultants and developers have the broad technical skills and hands-on experience to address the critical technical and business issues involved with managing Dynamics GP 2015 R2 and can help your organization to plan and perform a smooth upgrade to the latest version of Microsoft Dynamics GP that will optimize the business value of your investment in this powerful platform.

Talk to a Progent Computer Support Expert
To see how you can contact a Progent network support expert for remote or on-premises assistance, call 1-800-993-9400 or go to Online Computer Support.



An index of content::

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    System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network management tools and is intended to provide a unified mechanism for configuring and administering virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can assist businesses of all sizes with all facets of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, show you how to migrate efficiently from older releases of VMM, design workflows for creating and deploying VMs and VM hosts, implement fault-tolerant scale-out clusters, connect your datacenter infrastructure with public cloud services, set up virtual switches, develop and debug PowerShell scripts, and help you evaluate the potential business benefits of the latest technologies like Storage Replica and Host Guardian Service. Progent's virtualization professionals offer world-class Windows Hyper-V consulting and VMware vSphere expertise.

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    Progent's disaster recovery planning and business continuity professionals can help you create a disaster recovery plan to prepare for an IT system disaster. Progent can help you create a complete disaster recovery strategy that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified consultants can also show you how to build an affordable, fault-tolerant network solution that addresses availability issues covering a broad array of network technologies and processes.

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    Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted architectures and also supports cost-effective cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or onsite services to help you to plan, deploy, manage and troubleshoot a comprehensive backup and disaster recovery system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/recovery service based on Altaro VM Backup software.

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    Our Experts Team provides consulting in important fields such as Macintosh networking and programs; Expertise for Linux, UNIX-based, and Sun systems; MRP, Enterprise Resource Planning, or CRM customization; Mission-critical and vertical application support; Chief Information Officer, management information analyst, and project management services; Custom applications development and integration; Web, eCommerce, Electronic Data Interchange, and customer information portal development and integration; DBM management and performance help; Business intelligence expertise; and Telecom systems consulting.

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    Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management solution that includes AI software and advanced services to deliver cutting-edge endpoint detection and response (EDR).

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  • Microsoft LCS Server IM Support Services
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    Microsoft Communications Server delivers Instant Messaging and presence in a scalable, enterprise-grade package offering enhanced protection, seamless integration with popular Microsoft products, an expandable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server offers lower costs and improved business efficiencies, increased worker output, and stronger IP protection. Microsoft Office Communications Server 2007 has been replaced by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications consultants can provide remote and onsite support and mediation services for your Office Communications Server deployment and can assist your organization to evaluate the advantages of migrating to Skype for Business. Progent can also help you to plan and carry out an efficient upgrade that will add business value to your information network

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    Dynamics GP/Great Plains can help you grow and manage your business more efficiently by offering deep access to decision-driving information and a fast ROI. Dynamics GP/Great Plains offers important business benefits including its ability to expand the presence of your organization, handle your financials, automate financial processes, standardize processes throughout your business, improve inventory control, increase order accuracy, expand sales and minimize turnaround time, and maximize cash flow. Progent can help you set up and maintain a reliable, secure server and communications foundation to support Great Plains, and can provide expert Microsoft Dynamics GP support professionals to make sure you derive the full benefits of your Dynamics GP business management system.

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