For small office networks located throughout the state ofArizona, Progent's Microsoft and Cisco qualified technical team members can deliver phone support and remote troubleshooting to resolve your network problems fast and affordably. Progent has developed enterprise-grade expertise, sophisticated tools, and support knowledge bases to troubleshoot and repair network problems without the expense and delays associated with on-site technical service visits.

If yourArizonacompany is located beyond the larger metropolitan areas such asPhoenix, Tucson, Mesa, or Glendale, your local computer support options may be limited in expertise, or not available during a crisis. This can result in a computer network that is unpredictable or causing wasted time due to technical problems continuing for too long. Progent's group of seasoned network professionals average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical projects for a broad range of customers. This means you obtain not only the technical know how needed for the task, but a consultant with field proven methods for applying those skills to assist with efficient network solutions.

Ekahau-certified Wi-Fi Network Design Consultants
Progent's Ekahau-certified Wi-Fi site design experts can help you to design, deploy, enhance, manage and troubleshoot a Wi-Fi solution optimized for your venue. Progent offers online or onsite expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF analysis, Ekahau Analyzer for debugging RF signal issues, Ekahau Insights for monitoring the performance of multiple Wi-Fi networks, and Ekahau Capture to collect Wi-Fi communication packets with the Ekahau Sidekick appliance in order to help experts to fix complex Wi-Fi network problems.

Cisco Small Business 100, 300 and 500 Wireless Access Points Consulting
Cisco's Small Business 100, 300 and 500 series of access points are Linux-based units designed as entry-level wireless APs for small offices. Progent's Cisco CCIE-certified wireless infrastructure consultants can provide online or onsite configuration and troubleshooting support to assist your organization to plan, configure, update, tune, administer and troubleshoot Cisco Small Business wireless AP deployments of any scale or topology. For more information about Progent's consulting services for current and older Cisco Small Business family of WiFi access points, refer to Cisco Small Business 100, 300 and 500 WiFi APs system design and troubleshooting.

In-depth Experience with Microsoft's Leading Server Technology
Progent's staff of computer network consulting experts can help large organizations to plan, install, and support major rollouts of key Microsoft technology by offering services like Active Directory and Azure AD configuration, Exchange Server 2019 maintenance, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft SharePoint Server 2019 design and installation, Microsoft SharePoint Server 2013 configuration, Teams expertise, Microsoft Skype for Business Server support, plus SQL Server 2019 programming and SQL Server 2016 integration and development. Progent has helped some of the world's biggest organizations to integrate technology based on Microsoft servers and offers branch office technical assistance for enterprises with branch offices in larger cities across the United States.

Microsoft SharePoint 2013 Support Services
Progent has been providing SharePoint support since the initial SharePoint product was published. Progent's SharePoint Server 2013 experts can help your company to maintain your existing SharePoint environment or migrate a newer on-prem version of SharePoint or to SharePoint Online for a cloud-based or hybrid solution. For more information on migrating, refer to SharePoint Server 2019 migration services.

NetApp SAN Storage Solutions
Progent can provide enterprise clients online or onsite NetApp SAN consulting support for NetApp's complete portfolio of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVauly incremental backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN solutions supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, transparent patching, system management, information assurance, disaster recovery, and remediation. Progent can provide Tier 3 support to help you to take care of problems with NetApp SAN deployments quickly and affordably based on best practices.

Windows Server 2019 Upgrade Consulting
Progent's Microsoft Gold-certified Windows Server 2019 experts can help your company to design and implement a cost-effective upgrade to Windows Server 2019 using a self-hosted system architecture or a hybrid deployment model that integrates cloud-based Windows Server on Azure with on-site Windows Server 2019. For details, see Windows Server 2019 upgrade consultants.

Azure cloud Planning and Integration Consulting Services
Progent's Azure cloud integration consultants can assist you with every phase of Azure cloud migration including requirements analysis, readiness evaluation, solution architecture, pilot testing, deployment, automated management, performance tuning, software license management, disaster recovery strategies, security policy enforcement, and regulatory compliance assessment. Progent can assist you to configure and troubleshoot firewalls and VPN connections so your users can safely connect to Azure-based services, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft technologies to work in the cloud including Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist your organization to set up a hybrid environment that transparently integrates on-premises datacenters with Azure-based services.

Remote Call Center Services for Small Organizations
Progent's Standard Help Desk Services offer a complete solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, managing ownership, remote desktop control, progress tracking, problem solving, and and metrics. Intended for small organizations with few in-house supprt personnel for desktop issues, Progent's Standard Help Desk Services provide remote support at a substantial savings from Progent's normal Level 1 desktop troubleshooting rates. Progent can also provide fast on-demand escalation to subject matter experts to handle complex issues. For more information, refer to Progentís remote Help Desk services for small organizations.

Complete Documentation of Services Delivered
Progent provides complete and detailed documentation of all service activity to ensure clients do not feel like a hostage to their IT service organization. Progent sends e-mail documentation of services shortly after finishing each service task, and also encloses a printed copy along with monthly invoices. Complete network support reporting makes it less disruptive for clients to move to a new service organization or assume more support duties in house. Complete service documentation also give management the information needed to assess the quality of maintenance services and develop better informed IT expense projections.

Ransomware Removal and Recovery Consulting
Newer variants of crypto-ransomware not only encrypt critical on-line files but also infiltrate many accessible system restores and backups. Progent's proven ransomware cleanup experts can help your business to restore a network breached by a ransomware crypto-worm such as Ryuk, Dharma, Hermes, Spora, MegaCortex, or MongoLock. To find out more, see ransomware cleanup and operations restoration services.

Microsoft SharePoint Consultants
Progent's Microsoft-certified SharePoint engineers offer Microsoft SharePoint Server 2019 deployment expertise, SharePoint 2016 solution development, Microsoft SharePoint Server 2013 upgrade planning, and SharePoint 2010 maintenance. Progent can assist you to evaluate the business case for deploying the current release of SharePoint Server, advise you on the most sensible version of SharePoint for your circumstances, provide setup and integration expertise, help you to set up MS SQL Server as a back-end DBM, improve your network integrity, integrate your off-the-shelf and custom application programs to work with Microsoft SharePoint Server, develop a company-wide security strategy that incorporates portal solutions, and provide troubleshooting and Contact Center support.

64-bit Processing Upgrade Help
Progentís 64-bit upgrade specialists can help you to update your application servers and workstations affordably from 32 to 64 bits. Progent can help your company to understand the costs and benefits of upgrading to 64-bit processing, plan a cost-effective upgrade strategy that minimizes business disruptions, and offer responsive remote support to assist you to install 64-bit software and application programs on your current hardware. Progent's Microsoft-certified consultants can assist you to install the 64-bit editions of Microsoft products like Windows Server, SQL Server, Microsoft Windows 10, and Office Excel.

Talk to a Progent Network Consultant
To find out how to access a Progent computer consultant for remote or on-premises support, call 1-800-993-9400 or go to Remote Computer Support.



An index of content::

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    Microsoft Lync 2010 provides IM, Presence, voice/video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network (PSTN) calling. Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint Server and Office or Microsoft 365 and simplify administration through integration with Windows AD. Lync 2010 can also reduce expenses by eliminating VoIP hardware and subscription fees, PBX systems, or conventional video conferencing technology. Progent's certified IM and Presence experts can provide online and onsite support to assist your company to maintain and repair your existing Lync Server 2010 environment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product family. Progent can also assist you to plan and carry out an efficient Skype for Business migration or a migration to Microsoft Teams.

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    Progent can assist you in any and all facets of your upgrade to Exchange Server 2016 including planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; determining mass storage capacity required for your virtual machines, databases and log files; configuring hardware load balancing for high-availability client access services; designing, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Lync 2010 supports IM, Presence, audio and video conferencing, desktop collaboration, as well as VoIP and PSTN calling. Lync Server 2010 can extend the functionality of Exchange, SharePoint and Office or cloud-based Microsoft 365 and streamlines management via integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with VoIP hardware and subscription fees, PBX systems, or legacy teleconferencing solutions. Progent's certified unified communications consultants can provide remote and on-premises support to assist your company to manage and troubleshoot your existing Lync Server 2010 deployment or assess the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product family. Progent can also assist you to plan and execute a smooth Skype for Business migration or a migration to Microsoft Teams.

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    Progent's certified wireless experts can assist businesses of any size to plan, deploy, manage and repair Cisco Aironet wireless access point environments to achieve the throughput, coverage, capacity, expandability, security compliance and ease of management needed for transparent connectivity between wireless and wired network infrastructure. Progent offers affordable remote and on-premises consulting services for legacy and new-generation 802.11ac Aironet APs and Progent can assist your business plan and manage wireless solutions that include indoor and outdoor/industrial Aironet access points.

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    Progent's certified SQL Server 2017 consultants can assist you to plan and carry out an efficient migration from your current SQL Server environment to SQL Server 2017.

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  • On-site Support ASA 5500-X Firewall with Firepower
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    Progent's experienced Cisco network security consultants provide expert PIX Firewall and ASA Firewall consulting support including architecture, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and application policy enforcement, mutlivector attack defense, and safe access services. Ranging from compact, plug-and-play desktop devices for small and home offices to modular gigabit products, Cisco PIX Firewall and ASA Firewalls offer advanced security, performance, and high reliability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed operating system, minimizing common OS-specific security gaps.

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    Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small or mid-size company's production servers in a solution that gives the highest degree of availability and expandability and is also simple to transfer to any data center. ProSight Virtual Hosting and management services are based on proven virtualization technologies that enable small companies with multi- platform IT systems to economize dramatically on the costs of capital investments, system maintenance, and network administration while achieving world-class reliability and an unmatched level of vendor flexibility.

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  • Small Office Design
    Microsoft and Cisco Certified Network Support Consultant Small Business

    Progent provide organizations of any size enterprise-class network remote or on-premises consulting for information systems based on Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also offer security expertise for companies varying in size from the small office to the worldwide enterprise.

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