For small company networks located throughout the state ofArizona, Progent's Microsoft and Cisco certified engineers can provide online support and remote troubleshooting to fix your computer network problems quickly and affordably. Progent has acquired enterprise-class expertise, advanced software utilities, and support knowledge bases to troubleshoot and fix network problems without the cost and delays normally associated with on-site service visits.
If yourArizonasmall business is situated beyond the larger urban areas such asPhoenix, Tucson, Mesa, or Glendale, your nearby network systems support options may be limited in technical expertise, or unavailable during urgent situations. This results in a computer network that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progentís team of expert network professionals average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a wide range of technical tasks for a diverse range of customers. This means you obtain not just the technical skills needed for the task, but an expert with demonstrated methods for applying that expertise to assist with cost effective network solutions.
ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so that all potential problems can be addressed before they can disrupt productivity. Find out about the complete ProSight family of low-cost managed services for small and mid-size businesses.
Fortinet Firewall Experts
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in offering top performance for SSL inspection. Progent's Fortinet firewall experts can help you to configure your Fortinet firewalls to protect all your IT assets at the network perimeter, within the data center core, at branches, and in the cloud. To find out more, see Fortinet firewall integration consultants.
PC Desktop Support Services
Progent offers a wide range of cost-effective support services to help your company to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent's desktop PC consulting services include Windows 10 planning consulting, Microsoft Windows 8.1 consulting support, Microsoft Windows 7 maintenance, Microsoft Office and Office 365 integration, and 64-bit operating system upgrades.
ProSight IT Asset Management for Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight portfolio of managed services for small businesses.
Temporary Chief Information Officer Services
Progent can provide companies with an information management professional who can act as a part-time CIO. This veteran technology executive can provide strategic direction to assist you to deploy sensible technology to enhance business operations so they align more closely with your business objectives. Your business can create and install a well thought out information technology strategy without absorbing the cost of a full-time senior IT executive. Important services Progent's temporary Chief Information Officer can carry out include strategic planning, establishing IT budgets, building and tracking models for ROI, analyzing business processes, negotiating contracts with vendors, establishing security standards, business impact analysis, streamlining data center management, software revision control, IT asset documentation management, and disaster recovery preparedness.
Microsoft Virtual Desktop Consulting Services
Microsoft's virtual desktop technologies reduce the effort needed for network administrators to deploy software programs so that they are consistent across an entire workforce, provide the power to control rights to critical data, and enable quick installation of new or updated workstations. With Windows Server 2016, the Terminal Services utility has been revamped and renamed Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure behind Remote Desktop Services streamlines client access, enhances performance, strengthens data security, unifies administration, and offers a nearly seamless client experience. Progent's Windows Server 2016 consultants can assist you to assess the strategic advantages of Microsoft's desktop virtualization solutions, set up pilot and on-line deployments, improve your network infrastructure to support virtualized desktops efficiently, assess and resolve security problems, and educate your IT managers to follow industry best practices to achieve a fast ROI from desktop virtualization.
Comprehensive Support Services for Systems at Colocation Data Centers
There are several hundred world-class data center colocation sites in the and major metropolitan areas throughout the United States, and Progent's Internet data center consulting team can enhance your network's redundancy and performance by helping you select a colocation site that addresses the individual needs of your enterprise including geographic location, size, connectivity, budget, and value-added features and services. Progentís data center support services are intended for companies with hardware housed at collocation hosting facilities and in need of on-demand in-person help at the colo facility as well as remote support from Microsoft and Cisco Premier professionals. Progent provides a variety of collocation center consulting services such as network topology analysis, Windows and UNIX server integration and maintenance, tech support for server and communications networking, development and installation of fault tolerant systems, defining and deploying layered security defenses, firewall configuration and troubleshooting, designing load balancing environments, and planning fault tolerant server cluster configurations.
Video Conferencing Support Services for a Remote Workforce
Progent's experts can help small and medium-size organizations to configure and debug conferencing platforms to allow their at-home workers to interact safely and effectively with fellow workers and clients. To find out about ways Progent's consultants can assist organizations to integrate and manage teleconferencing platforms for remote workers, refer to conferencing consulting expertise for telecommuters.
Detailed Documentation of Services Provided
Progent produces complete and meaningful reports of all support activity to ensure customers donít ever feel like a hostage to their support organization. Progent sends e-mail accounts of support activity immediately after finishing each support task, and also encloses a hard copy along with monthly billings. Complete IT support documentation makes it less risky for customers to move to a different service provider or assume increased service responsibilities internally. Good support documentation also give management the visibility needed to evaluate maintenance services and produce better informed IT expense projections.
SharePoint 2016 Migration and Hybrid Integration Support
SharePoint Server 2016, designed for onsite implementations of SharePoint, offers integration with SharePoint Online and Office 365 to enable hybrid environments that seamlessly combine on-premises and cloud infrastructure and services. Additional improvements include rapid deployment with the new MinRole role-based topology feature, increased scale, higher performance, stronger cybersecurity, enterprise analytics via Power BI integration, and a modernized client experience for collaboration. Progent's Microsoft-certified SharePoint consultants can provide economical remote and on-premises consulting expertise, software development, and troubleshooting services for businesses of any size who want to upgrade to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint. To find out more, visit SharePoint 2016 Migration Support.
Barracuda Backup Cloud and Offsite Data Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and medium-size businesses. A Barracuda Backup solution can incorporate a custom-designed hardware appliance built by Barracuda or a software-based appliance with similar functionality but which utilizes your own storage infrastructure. Barracuda Backup safeguards vital company data generated on-premises, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide range of consulting support services to assist your business to plan, integrate, operate and troubleshoot a BDR solution based on Barracuda technology. For additional information, visit Barracuda Backup and disaster recovery consultants.
Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants can provide online or onsite expertise to assist businesses of any size to plan, deploy, maintain, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers advanced expertise for the products, technologies and services that go into building a cohesive Jabber collaboration solution including Cisco network devicesand management tools, Microsoft Office 365 apps, Windows and Mac desktops, iOS and Google Android smartphones and tablets, SIP interfaces, WiFi systems, security and compliance, cloud integration, telepresence systems, PBX products, business continuity, and other components of a modern collaboration ecosystem.
Talk to a Progent Network Consultant
To see how to access a Progent computer support expert for remote or onsite support, phone 1-800-993-9400 or go to Remote Network Help.