For office network systems located anywhere in the state of Arizona, Progent's Microsoft and Cisco qualified technical experts can provide remote phone help and remote troubleshooting to solve your network issues fast and cost effectively. Progent has acquired enterprise-grade expertise, software tools, and support knowledge bases to troubleshoot and repair IT problems while avoiding the high cost and delays associated with on-site technical service visits.

If your Arizona company is located beyond the larger metro areas such as Phoenix, Tucson, Mesa, or Glendale, your nearby network support options may be limited in technical capability, or unavailable during an emergency. This results in a network environment that is unstable or causing wasted time due to technical problems continuing for too long. Progent’s staff of expert network engineers average more than ten years of real-world industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a broad range of customers. This means you obtain not just the technical competency needed for the job, but an expert with proven methods for applying those skills to deliver cost effective network solutions.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover rapidly after a ransomware incident. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

CISM-certified Cybersecurity Management Consultants
Progent can provide the services of CISM Premier cybersecurity management experts. The Certified Information Security Manager (CISM) committee defines the basic capabilities and international standards of skill that IT security professionals are required to master. CISM gives executive management the assurance that consultants who have qualified for their CISM certification possess the experience and knowledge to deliver efficient cybersecurity administration and consulting services.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection specialists can assist you to configure Progent's ProSight Email Guard Security Gateway to use standard and custom content security policies for scanning the content of email messages and attachments and preventing users from sending confidential or unauthorized information or spam-like messages. ProSight Email Guard's outbound email content filtering technology can also help your business avoid being blacklisted and keep in compliance with industry security standards and regulatory mandates like HIPAA and Sarbanes-Oxley. Learn more about Progent's entire ProSight portfolio of affordable network monitoring and management services for small organizations.

Disaster Recovery/Business Continuity Planning Help
Progent can provide advanced remote consulting for disaster recovery/business continuity planning, testing, and training to assist your company to respond to potential catastrophes, reduce service disruption for your most critical IT operations, avoid lost information, and comply with regulatory mandates and contractual obligations. Progent's business continuity experts can team with your executive and network support staff to provide risk and business impact evaluation, define dependencies, identify the resources needed to operate your organization, prioritize key network services and define acceptable recovery times, qualify colocation sites, set up safe remote connectivity for crucial employees, implement emergency notification mechanisms and define responsibilities for staff, document a complete recovery and test plan, and provide training for management and technical staff to execute the agreed upon plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's Azure cloud.

Hybrid Cloud Solutions Planning and Deployment
Progent's hybrid cloud solutions consultants can provide advanced online consulting services to help organizations of all sizes to integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in hybrid network models that combine on-premises resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange and Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting.

Progent's Test Lab at the Herakles/Quality Technology Services Colocation Center
Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center in Sacramento can be used for piloting mission-critical applications, developing efficient migration procedures, evaluating and optimizing performance, designing or verifying business continuity solutions, mitigating compatibility issues, and establishing training environments for the latest technologies. For Progent clients without adequate internal resources to configure effective test environments, Progent's Test and Training Lab cuts capital costs and technical risk and helps keep critical IT projects on schedule.

Progent's Consulting, Development and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's certified Office Excel and Office 365 Excel application consultants offer a broad range of remote support services to assist your organization to plan, develop, pilot test, install, manage, and debug applications powered by any release of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist you to upgrade your legacy Excel solutions to the newest versions of Excel, integrate Excel with Apple iOS and Google Android mobile devices, and identify and fix compatibility problems between various versions of Office Excel. Progent can provide as-needed help to organizations who need a fast fix to a specific problem related to Excel and Progent also offers full project management support for upgrading or creating line-of-business applications built on Excel. Progent's cost-effective online training for Office Excel can be customized to address the special requirements of individual users or groups.

Android Smartphone Integration
Progent's Android phone and tablet integration consulting services have years of background providing online and onsite support for businesses of all sizes who need to integrate Android phones into their IT systems so that users can work together from anywhere. Progent has the breadth of skills to solve network problems that involve numerous manufacturers and that represent a combination of older and current information technology. Progent provides cost-effective online expertise to help you with any aspect of planning, deploying, managing and troubleshooting your BYOD environment. Progent can provide occasional technical support to assist you to handle particularly stubborn technical issues, or Progent can provide comprehensive project management support to ensure that you finish major network projects on time and within budget. Progent can help with on-premises, cloud-centric, or hybrid networks and can provide expertise with all major operating systems, applications, management utilities and hardware infrastructure. Progent also can provide customized group or individual training to show you how to manage and use Android phones to maximize their business value.

ProSight Network Audits for Checking Network Health
Prosight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner and more secure AD implementation. Both options also offer the ongoing benefits of cutting-edge remote network monitoring and management technology. These benefits can include simpler network management, better compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. For more information about ProSight Network Audits and to see sample reports, go to ProSight Network Audits.

Cisco WiFi Controller Integration and Support Consultants
Progent's certified Cisco Wi-Fi controller experts can assist your business to configure Cisco wireless LAN controllers to manage wireless networks of all sizes. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's modern Wi-Fi controller products. Progent can provide support for both physical and software-only wireless controllers and can help you to decide which version makes sense for your wireless solution. For Wave 2 Wi-Fi controllers from Cisco, Progent can provide Cisco 3504 wireless controller support, Cisco 5520 Wi-Fi controller support, and Cisco 8540 Wi-Fi controller support.

Virtualization Support
Virtualization technologies enable businesses to optimize utilization, streamline network management, and improve workload uptime and security. run several virtual machines on one physical computer. Typical applications for virtual servers are resource consolidation, low-cost platforms for applications that require outdated OS software, and affordable quarantining of application programming or testing environments from production ones. Progent's virtual server consultants offer Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting, Windows 2008 Hyper-V Virtual Server consulting, VMware vSphere and vCloud planning and deployment, VMware NSX network virtualization architecture and management, and Citrix XenServer support. Progent can configure virtual servers to maximize performance, fault tolerance and ease of administration while at the same time cutting expenses; suggest and test business recovery strategies that minimize productivity loss in the event of a catastrophe; and deliver ongoing support, troubleshooting, and consulting services as virtualization technology advances.

Cisco ASA and PIX Firewall and Firepower Services Support
The current ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more bang for the buck than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-certified CCIE network consultants can assist you to manage your existing PIX or ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can help your company to plan, configure, tune, administer and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.

Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a converged voicemail solution that promotes collaboration by providing a variety of alternatives for accessing calls and messages within a framework that is easy to deploy and administer. Unity Connection lets you access and manage voicemail messages from your Exchange inbox, browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response, and automated-attendant services for small to mid-size businesses and enterprise branch locations with up to 500 users. Progent's Cisco-premier CCIE consulting experts can provide Unity Connection and Unity Express (CUE) configuration and troubleshooting services to ensure that your voice messaging solution gives you significant business advantage.

Progent's Integration and Training Support for Office and Office 365
Progent's Microsoft Office and Office 365 experts can assist companies of any size to integrate Microsoft Office desktop and Office 365 applications including Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a cohesive solution that provides fast return on investment and promotes improved business outcomes. Progent can assist your company to integrate Microsoft Office or Office 365 apps with each other and with other key Microsoft technologies such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server deployed locally or in the cloud. Progent can also help you to resolve compatibility problems with different releases of Office desktop and offers customized online Microsoft Office and Office 365 training to individual users or groups.

Planning, Deployment and Troubleshooting Services for Microsoft System center 2012
Progent's System Center 2012 consultants have more than 15 years of background integrating, maintaining and fixing the core platforms that make up System Center and can help your organization to plan, deploy, maintain, and fix your System Center 2012 R2 solution to maximize the uptime and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent also can provide System Center 2016 upgrade planning and support to assist you to transition to the latest edition of System Center from an earlier release or from another datacenter management solution to provide the benefits of best-in-class provisioning, management automation, security and compliance, plus datacenter and application availability and performance monitoring.

Talk to a Progent Computer Support Expert
To learn how to contact a Progent network consultant for remote or on-premises help in , phone 1-800-993-9400 or go to Remote Network Help.