For office networks located within the state ofArizona, Progent's Microsoft and Cisco authorized technical team members can deliver remote phone help and remote troubleshooting to repair your network systems problems quickly and affordably. Progent has acquired top-notch skills, advanced software utilities, and support databases to identify and resolve IT problems without the high cost and delays normally associated with onsite technical service visits.

If yourArizonacompany is situated beyond the larger metro areas such asPhoenix, Tucson, Mesa, or Glendale, your local network systems support choices may be limited in expertise, or not available during a crisis. This results in a office network that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progent's team of network professionals average more than 10 years of real-world industry experience, in the trenches of IT support, performing a wide range of technical projects for a extensive range of customers. This means you obtain not just the technical skills needed for the job, but an expert with proven methods for applying those skills to deliver affordable network solutions.

Integration Expertise for Microsoft 365 Apps and Cloud Services
Microsoft 365, formerly called Office 365, is Microsoft's growing suite of productivity applications and cloud-hosted services offered on a subscription basis. Microsoft 365 applications and cloud services are available in an array of subscription plans targeted at markets ranging from students and home offices to global enterprises. Progent can provide fast and affordable remote access to specialists with expertise in Microsoft, macOS, iOS, and Android technology. Progent can assist your business to understand the many subscription options available with Microsoft 365 and integrate your network with Microsoft 365 so you realize maximum business value. Progent's Microsoft 365 integration consultants support multi-platform environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also assist your business to create and maintain hybrid networks that seamlessly integrate local and cloud resources.

IT Consulting for Local Governments and School Districts
Progent has a long background delivering a broad range of online IT consulting and urgent troubleshooting services to local governments and school districts throughout the United States. Progent is one of the pioneers in delivering expert remote IT support and has delivered IT support to clients in every state. Progent's remote computer consulting for local governments saves travel costs and resolves issues more quickly than onsite support.

Economics of Help Desk Call Center Management and Co-management Services
Progent's Helpdesk management and co-management services enable organizations to cut costs, improve output, and adapt rapidly to fast-changing business environments. Progent's Co-managed Help Desk Call Center services offer significant budgetary and operational benefits when compared to a Help Desk staffed by an internal technical service team. The price for Level 1 IT support for Progent's Co-managed Help Desk service is typically below $18 per user per month. For details about the benefits of Progent's Shared Help Desk Call Center services, refer to Progent's outsourced IT Call Desk benefits.

Work-at-Home Solutions Consulting Services for An At-Home Workforce
Progent can assist small and mid-size companies to design, implement and troubleshoot the infrastructure to support offsite workers. Areas of network infrastructure where Progent's experts can provide support include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router setup, wireless LAN design and deployment, and reliable Internet access. To find out about Progent's network infrastructure consulting services for remote workers, visit network infrastructure consulting expertise for teleworkers.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi network devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and switches. UniFi appliances installed on multiple sites with any number of APs can be remotely provisioned and managed using Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, optimization, troubleshooting, monitoring, and analytics. Progent offers the expertise of veteran wireless consultants who can help you to determine the benefits of Ubiquiti’s UniFi technology for your business and help you to plan, install, manage, and maintain your UniFi solution. To learn more, see Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration services.

SharePoint 2019 Solutions Expertise
SharePoint Server 2019 delivers the modern look and feel drawn from SharePoint Online, providing a transitional product between the traditional experience of SharePoint 2016 and the modern SharePoint environment. Progent's certified SharePoint Server 2019 and SharePoint Online experts offer affordable remote and on-premises consulting, software development, and troubleshooting services for businesses of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help customers design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud-based resources into a cohesive information management system. To find out more, visit SharePoint 2019 Server solutions support.

Software/Firmware Update Management Consultants
Software update management includes applying software updates to operating systems and apps, servers and endpoint devices, peripherals such as printers, network infrastructure appliances like routers and wireless access points, and IoT devices such as alarms and health monitors. Timely and properly managed updating optimizes security, regulatory compliance, uptime, and functionality. Haphazard patch management can cause security gaps, compatibility issues, sluggish or inconsistent performance, needless offline stretches, or unavailability of key features. Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective option for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic information network. For details, see Progent's software update management services.

SharePoint Server 2016 Migration Support
SharePoint Server 2016, intended for onsite implementations of SharePoint, supports integration with Microsoft SharePoint Online and Microsoft 365 to enable hybrid network models that transparently combine local and cloud infrastructure and services. Additional improvements include fast provisioning with the MinRole installation feature, larger scale, faster performance, tighter cybersecurity, enterprise analytics via Power BI support, and a modernized user interface for collaboration and sharing. Progent's Microsoft-certified SharePoint consultants can provide economical online and on-premises consulting expertise, application development, and troubleshooting services for organizations of all sizes who intend to migrate to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint. Progent can also help customers to design and execute an efficient upgrade from SharePoint 2016 to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud resources into a seamless intranet system. To find out more, see SharePoint 2016 migration consulting.

Progent's Consulting and Development Services for Microsoft SQL Server 2014
SQL Server 2014 incorporates major enhancements in key areas such as performance, availability, security, and cloud readiness. SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that operates transparently across all workloads including Online Transaction Processing, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can help you manage your Microsoft SQL Server 2014 environment or provide Microsoft SQL Server 2016 upgrade expertise or SQL Server 2019 migration assistance to help you deploy a more modern version of Microsoft SQL Server.

Planning, Deployment and Troubleshooting Expertise for System Center 2012
Progent's Microsoft System Center 2012 consultants have more than 15 years of background configuring, supporting and troubleshooting the core components that make up Microsoft System Center and can assist your organization to plan, deploy, maintain, and repair your Microsoft System Center solution to maximize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent also offers System Center 2016 migration planning and support to assist your organization to move to a newer edition of Microsoft System Center. In addition, Progent can help you to migrate to more current versions of System Center such as Microsoft System Center 2019 and System Center 2022.

Complete Documentation of Services Delivered
Progent provides full and detailed reports of all service work to make sure customers do not feel locked in to their support provider. Progent sends email accounts of services shortly after finishing each service task, and also encloses a printed copy along with monthly invoices. Comprehensive IT support reporting makes it less risky for clients to move to a different service organization or assume increased support responsibilities internally. Complete support reporting also provides management the information required to evaluate support services and produce more realistic network budgets.

Cisco Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a seamless extension of Unified Communications Manager, is a unified voicemail solution that facilitates teamwork by offering a variety of alternatives for accessing calls and messages within an environment that is simple to deploy and administer. Unity Connection lets you read and manage your voice messages from your email inbox, browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Cisco Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting services for small to medium businesses and corporate branch locations with as many as 500 users. Progent's Cisco-certified CCIE network consultants offer Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting services to make sure your voice messaging solution continues to deliver significant business advantage.

Contact a Progent Network Support Expert
To see how you can get in touch with a Progent computer consultant for remote or on-premises expertise, call 1-800-993-9400 or go to Online Network Support.



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