If your company IT network is in Arizona you can depend on quick remote contact with a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified engineer to fix complex problems involving your computer network. Progent maintains one of the most extensive teams of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE consultants accessible remotely of any independent support organization in the United States. The cost is competitive, billing is per minute, sign-up is fast, and support is world class.
In case your Arizona office is based some distance from more populated urban areas such as Phoenix, Tucson, Mesa, or Glendale, the availability of UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified engineers is often limited when you have an urgent situation. This can result in a loss of productivity for your business, angry customers, idle workers, and defocused management. By contacting Progent's remote support, you can get in touch with a Certified engineer who can provide help when you have to have it to keep your system operating.
Because Progent charges for phone support on a per-minute basis, your business is invoiced only for technical help delivered. Progent requires no service activation surcharge. Some remote consulting organizations demand substantial minimum time requirements or charge for each quarter hour or longer. Progent's fine granularity and straightforward pricing mechanism eliminate large bills for fast repairs.
If your Arizona company needs technical assistance for UNIX, Linux, Solaris, macOS and OS X or Cisco technology, visit Progent's online help, phone
Why is Progent's Online Technical Support Services Special?
Progent's experienced team of remote consulting professionals offers a broad range of world-class computer knowledge. This enables Progent's remote technical support experts to deal successfully with the most complex network trouble faster than is feasible with ordinary independent support organizations or with the internal support resources usually available to small or mid-size companies. Progent has refined the tools and skills to repair problems efficiently in many different network environments that incorporate mixtures of UNIX/Linux, Sun Solaris, macOS and OS X, Microsoft, and Cisco products. (Refer to Progent's customer testimonials.)
Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and CISCO CCIE engineers have been awarded major credentials such as Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's online service experts also hold a number of high-level Cisco certifications which include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To assist businesses who operate networks based on a combination of UNIX/Linux, macOS and OS X, and Microsoft Windows technology, Progent's online support group can provide the help of support specialists with important Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). To provide advanced security consulting, Progent offers online contact with professionals who hold recognized security credentials including Certified Information Security Manager (CISM) consultants, CISSP specialists, and ISSAP engineers. The range of Progent's technical knowledge coupled with Progent's team-oriented approach to fixing technical problems streamlines trouble ticket escalation, if needed, to experts with sufficient competence to resolve unusually intractable support calls. This speeds up remediation of serious problems, prevents network disruption, and reduces technical support invoices.
For organizations throughout Arizona, Progent allows virtually instant online communication with a UNIX/Linux, Sun Solaris, Apple macOS or OS X engineer for critical support to troubleshoot technical problems that are damaging productivity but are outside the experience of your in-house computer support resources. Progent's UNIX/Linux, Solaris, macOS and OS X, and Cisco CCIE-Premier consultants can connect to your computer environment via advanced remote troubleshooting utilities in order to provide fast and economical evaluation and resolution of critical IT issues.
Services Progent's Remote Consulting Experts Can Offer Your Arizona Business
Progent's online professionals can deliver advanced assistance for a comprehensive set of UNIX, Apple Mac, Cisco, and Microsoft Windows technologies such as:
Remote Expertise for UNIX, Linux, Sun Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based network support staff can help Arizona companies with a large assortment of information products and technologies that include system architecture, email solutions, security expertise for networks and business operations, Windows coexistence with UNIX, Linux, Solaris, or macOS and OS X platforms, virtual server products for server economization and streamlined administration, and transitioning from legacy applications to current solutions powered by newer versions of UNIX, Linux, Sun Solaris, macOS and OS X, or MS Windows.
Progent's service experts offer remote technical help for computers based on major variants of the UNIX OS including: Apple macOS and OS X, Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or familiar Linux platforms such as RedHat, SUSE, Debian GNU/Linux and Slackware Linux.
Cisco Network Infrastructure and Security Solutions
Progent is unmatched in the computer support arena for providing fast and affordable access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are high-level network consultants who are awarded this advanced certification only after intense testing given by Cisco. In most cases Cisco CCIEs work for big enterprises or nationwide Internet service providers (ISPs), and so their help is not readily accessible to smaller companies.
CCIE and CCNP Authorized consultants from Progent can help you to plan, setup, and manage a converged network infrastructure that can simplify business processes, reduce costs, and speed the path to positive ROI. By providing Cisco routers experience with Catalyst switches consulting services and Aironet wireless technology configuration help, Progent can dramatically increase the business value of your information system in Arizona. To find out more about Progent's services for Cisco network appliances, see Cisco Network Engineering Support.
Microsoft Partner for Online Consulting for MS Windows
Progent's Microsoft-certified online support experts can deliver computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a broad range of platform practice areas such as
Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 migration,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
SharePoint 2019 design and integration,
SharePoint 2016 migration and hybrid deployment expertise,
Microsoft Teams consulting,
Microsoft Skype for Business planning and deployment consulting and Microsoft Lync maintenance, Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Certified Security Professionals
Progent provides you contact with certified CISM and ISSAP security engineers who can deliver a range of system protection solutions to enhance the defenses of your UNIX, Linux, Solaris, or Apple macOS and OS X network against assaults or help your business to revive quickly from an assault. Security solutions available from Progent include: in depth security audits utilizing technologies such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds and Hydra; quick recovery from virus and worm attacks; configuring firewalls; establishing safe techniques for remote and mobile access; protecting your email system against spam and DHA attacks; and offering round-the-clock network monitoring. To learn more about Progent's security support for small and midsize companies, visit Progent's Engineering Services for Network Security.
Applications Services: Training, Development, Troubleshooting
Progent's Mac technology experts can promote the creative facets of Macintosh environments by providing help services and education in imaging, sound, and video. Progent's consultants can provide expertise in a range of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video post-production facility.
Progent's Application Experts Team offers in-depth engineering support and education in specific application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft business applications such as CRM, Office Project, MS Word, and MS Office Excel. To read more information concerning Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Call Center Service and Outsourcing Alternatives
Progent provides several service offerings for Help Desk services : UNIX/Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Support Services, and Help Desk Consulting and Staffing Services.
Progent's Help Desk Outsourcing Services are designed mainly for companies who require the immediate availability of an effective Help Desk but who have relatively small budgets and IT management bandwidth. Progent's Virtual Help Desk is a seamless extension of your existing Call Center team. Progent can operate as a primary Call Center for your organization, represent an escalation resource for the most challenging network problems, or be ready in those instances when your ordinary service providers are swamped. Progent's Help Desk Consulting Services can aid you in building an effective new Help Desk or improving your existing one, evaluating or customizing Help Desk Call Center software products to meet the special requirements of your company, or providing temporary personnel to work remotely with your in-house Call Center group during high-demand events such as software migrations. To find out more information concerning Progent's Help Desk support, go to Progent's Help Desk Services.
Progent's Online Service Technologies
Progent's sophisticated service reporting software includes extensive records for all service provided to Progent's clients. Every active Progent staff consultant has access to the history of services rendered to each client by any team engineer. This database of problems and resolutions is structured as a conveniently retrievable internal knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's certifications with major industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases as well as to vendors' in-house engineering personnel that allow Progent's remote service experts to arrive at the optimal resolutions promptly.