If your business computer network is in Arizona you can now get quick phone-based contact with a UNIX or CCIE-certified engineer to assist with emergency problems involving your IT network. Progent maintains one of the most extensive teams of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE consultants accessible remotely of any nationwide service firm in the country. Rates are affordable, charges are per minute, engagement is quick, and support is unbeatable.
If your Arizona network is outside of major urban areas including Phoenix, Tucson, Mesa, or Glendale, the availability of UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified engineers is often limited when there's an emergency. This can result in a drop in revenue for your business, upset clients, idle workers, and distracted management. By calling Progent's online services, you have access to a Premier consultant ready to provide assistance when you have to have it to keep your system on line.
Since Progent charges for online support per minute, your business pays just for support provided. Progent imposes no initialization fee. Many remote support companies demand significant minimum time requirements or bill for each quarter hour or more. Progent's fine granularity and simple billing policy avoid big bills for quick solutions.
If your Arizona business requires technical assistance for UNIX/Linux, Solaris, Apple macOS and OS X or Cisco technology, visit Progent's remote help, phone
What Makes Progent's Online Support Services Special?
Progent's seasoned staff of remote consulting engineers offers a wide array of in-depth information technology skills. This enables Progent's remote service specialists to deal successfully with the most complex network trouble faster than is feasible with typical independent support firms or with the internal support resources usually available to small or mid-size companies. Progent has developed the technology and skills to repair problems efficiently in many different network configurations that incorporate combinations of UNIX/Linux, Solaris, Apple macOS and OS X, Microsoft, and Cisco technologies. (Refer to Progent's client testimonials.)
Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and CISCO CCIE support experts have qualified for professional certifications such as Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote support experts also hold a number of key Cisco certifications such as Cisco Certified Internet Expert (CCIE) in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Professional.
To assist companies that operate environments powered by a mix of UNIX, Linux, Solaris, macOS and OS X, and Microsoft Windows technology, Progent's online support group offers the assistance of support specialists with prestigious Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide company-wide security consulting, Progent offers online contact with engineers who have been awarded recognized security credentials including Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional consultants. The range of Progent's technical knowledge coupled with Progent's group approach to fixing technical difficulties allows service escalation, when called for, to specialists with relevant competence to resolve unusually intractable jobs. This speeds up remediation of serious network problems, avoids network disruption, and reduces technical support invoices.
For businesses in the state of Arizona, Progent allows fast remote communication with a UNIX, Linux, Solaris, macOS or OS X consultant for urgent help to fix network issues that are affecting business productivity but are not within the scope of your in-house computer service organization. Progent's UNIX/Linux, Solaris, macOS and OS X, and Cisco CCIE-Premier consultants can interface with your network by means of state-of-the-art remote support utilities that allow them to deliver quick and affordable diagnosis and resolution of critical network issues.
Troubleshooting Services Progent's Online Support Specialists Can Offer Your Arizona Business
Progent service specialists are qualified to deliver expert assistance for a comprehensive set of UNIX, Apple Mac, Cisco, and Windows technologies including:
Remote Support Services for UNIX/Linux, Sun Solaris, and Apple macOS and OS X Systems
Progent's UNIX, Linux, Solaris, and macOS and OS X online technical service team can assist Arizona small businesses with a large assortment of computer products and technologies including system infrastructure, messaging support, security consulting for networks and business processes, Microsoft Windows coexistence with UNIX, Linux, Sun Solaris, or macOS and OS X platforms, virtual server options for processor economization and streamlined administration, and moving from dated applications to current solutions based on updated versions of UNIX/Linux, Solaris, macOS and OS X, or MS Windows.
Progent's service professionals offer online technical help for computers powered by major versions of UNIX such as: Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX or familiar Linux platforms such as RedHat, SUSE, Debian GNU/Linux and Slackware.
Cisco Network Architecture and Security Technology
Progent is unmatched in the computer support industry for offering immediate and affordable communication with Cisco Certified Internetwork Experts (CCIEs). CCIEs are elite network consultants who are awarded this rare credential by completing intense examinations supervised by Cisco. Usually CCIEs are employed by big enterprises or national Internet service providers (ISPs), and as a result their expertise is not easily accessible to the general public.
CCIE and CCNP Authorized experts from Progent can help your company to design, configure, and maintain an integrated business network that can streamline operations, lower expenses, and accelerate time to positive ROI. By providing Cisco broadband routers experience with Catalyst switches consulting services and Aironet wireless products integration assistance, Progent can greatly enhance the business value of your information network in Arizona. To learn additional information on Progent's expertise in Cisco network appliances, see Cisco Network Consulting Services.
Microsoft Partner for Remote Expertise for Microsoft Windows
Progent's Microsoft-premier online service engineers can provide computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide range of technology expertise such as
Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 consulting,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
SharePoint 2019 planning and deployment,
SharePoint 2016 migration support,
Microsoft Teams integration,
Microsoft Skype for Business integration consulting and Lync Server migration, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring,
System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Premier Network Security Experts
Progent offers you the services of expert CISM, CISA and CISSP security engineers who offer a range of security solutions that can enhance the defenses of your UNIX/Linux, Solaris, or Apple macOS and OS X environment against assaults or assist your business to recuperate fast from a breach. Security solutions available from Progent include: in depth security analysis using technologies such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; establishing safe architectures for remote and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and offering continual network monitoring. To find out more concerning Progent's security services for small and midsize businesses, refer to Progent's Professional Support for Network Security.
Business Applications Support: Training, Custom Development, Problem Solving
Progent's Apple Mac technology experts can support the creative aspect of Macintosh computing by offering consulting services and training in imaging, audio, and video. Progent's support professionals can provide help in a variety of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video post-production facility.
Progent's Application Experts Group offers in-depth consulting expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications including CRM, Project, Office Word, and Excel. For additional information concerning Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Call Center Service and Outsourcing Options
Progent provides a variety of service offerings for Call Center assistance that include UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing.
Progent's Call Center Outsourcing Services are designed mainly for companies who need the timely availability of an effective Help Desk but who have relatively small funds and internal support bandwidth. Progent's Virtual Help Desk is a seamless supplement to your existing Call Center team. Progent can operate as a primary Help Desk Call Center for your business, serve as an escalation alternative for the most challenging technical issues, or be ready in those instances when your other resources are swamped. Progent's Help Desk Consulting Services can assist you in establishing an effective new Call Center or enhancing your current one, evaluating or customizing Help Desk application software to meet the particular requirements of your business, or providing temporary personnel to operate online with your in-house Call Center resources to deal with high-demand scenarios such as software migrations.
Progent is a Microsoft-Certified Partner and has a large roster of Cisco-authorized networking specialists. Progent's Call Center team of experienced UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft experts are ready to provide your clients fast communication with a reliable technical support team with extensive experience in telephone-based support and remote access troubleshooting for small and medium-size business information systems. Progent's focus is on earning the Help Desk a respected image as a significant driver of business success, and Progent's target is to fix and not just document problems. To read more concerning Progent's Call Center outsourcing, go to Progent's Help Desk Call Center Support.
Progent's Online Support Tools
Progent has deployed a set of customized technologies, refined over years of use, focused on promoting the most advanced standard of service for providing online engineering help and troubleshooting for small and medium-size company information systems. Progent provides secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access permits the engineers of Progent's Technical Response Center to connect to your system remotely without violating network security.
Progent's highly evolved service reporting application keeps thorough histories for all service delivered to Progent's clients. Every authorized Progent team engineer has access to the details of support rendered to each customer by any team member. This database of problems and fixes is organized as a conveniently retrievable proprietary knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's partnerships with major industry leaders such as Cisco and Microsoft make available other vast technical support databases and to manufacturers' internal engineering staff that allow Progent's online service specialists to come up with the best resolutions quickly.
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