For small company computer networks located within the state of Arizona, Progent's Microsoft qualified technical experts can deliver phone assistance and remote troubleshooting to fix your network systems issues fast and affordably. Progent has developed top-notch expertise, sophisticated tools, and support knowledge bases to troubleshoot and fix network problems while avoiding the cost and time delays associated with onsite service dispatches. If your Arizona organization is situated outside of the larger metropolitan areas such as Phoenix, Tucson, Mesa, or Glendale, your nearby computer network support choices may be limited in technical capability, or unavailable during an emergency. This can result in a network environment that is unstable or causing wasted time due to technical issues going unresolved for too long. Progent's group of field proven network engineers average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a broad range of clients. This means you obtain not just the technical skills needed for the job, but a professional with field proven methods for applying that expertise to provide affordable network solutions.

Examples of Online Support Services Available from Progent for Cisco Routers
Among the popular online Cisco router support services available from Progent are setting up hostname, IP addressing, routing maps, NTP, security logon banner and user accounts; setting up iBGP and HSRP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; fixing policy based routing to MPLS, routing tables, line settings and BGP peering arrangements; updating router's IOS image; setting up and confirming router failover; troubleshooting VPN tunnel issues; creating a network diagram and documenting router setup; plus security and fault tolerance strategy.

Juniper and NetScreen Support
Progent's Juniper-certified network consultants can help you to design and deploy Juniper Firewall/VPN technology, enhance and troubleshoot your infrastructure, and upgrade smoothly from outdated devices to the latest versions. Progent's Junos OS consultants offer expertise with Juniper's premiere network operating system to help you to simplify the administration and strengthen the protection of your Juniper VPN devices and firewalls. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software products and can help organizations manage environments that include a combination of Juniper's software platforms.

High-level Project Management Experts
For advanced project management assistance, Progent offers access to senior IT professionals with decades of experience as IT project managers for program development, business technology implementation, and process re-engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These high-level project managers offer advanced management expertise to help enterprise customers to follow leading practices to make sure development or deployment projects are successfully completed on time and on budget.

ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring (ASM) service is an endpoint protection service that incorporates next generation behavior-based machine learning technology from SentinelOne to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read about Progent's entire ProSight series of affordable managed services for desktop and mobile endpoints.

Support for MS Dynamics and Dynamics 365 Accounting and ERP/MRP Platforms
Progent's Experts Team offers guidance in Microsoft accounting and ERP/MRP software, enabling you to craft cost effective and complete network solutions that address the individual needs of your business. Progent's application development consultants can deliver a variety of services including Microsoft Dynamics 365 Finance (formerly Dynamics AX) ERP consulting, Microsoft Dynamics GP/Great Plains Accounting Software training and programming, MS Dynamics 365 Business Central/NAV business management software integration, Microsoft Dynamics SL/Solomon business accounting software help, and Microsoft Commerce/RMS deployment.

Progent's Integration Services for Microsoft Windows 2012 R2 Server Essentials
Windows Server Essentials is a value-priced, entry-level operating system that enables small businesses to transition from the older stand-alone on-premises datacenter to the modern hybrid computing paradigm that combines local and virtualized cloud-hosted resources. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consultants offer budget-friendly remote expertise and technical support support to help you maintain your Windows Server 2012 R2 Essentials deployment. Subsequent to producing Windows Server 2012-R2 Essentials, Microsoft brought out Windows Server 2016 Essentials followed by Windows Server 2019 Essentials. These updated versions added Azure integration but eventually removed the pivotal Administrative Dashboard from the Essentials Experience Role. The result was that all management and setup must be done manually. This also eliminates the client backup and remote web access features. Microsoft recommends that small organizations using Windows Server Essentials transition to Microsoft 365. Progent's Azure cloud integration experts can help you plan and carry out an efficient migration from any edition of Windows Essentials to Microsoft 365.

Consulting and Troubleshooting Expertise for SCOM 2012
Progent's Microsoft-certified System Center 2012 Operations Manager consultants have extensive experience designing, implementing, optimizing and fixing Microsoft SCOM solutions and can provide organizations of all sizes advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to manage your current SCOM environment and resolve critical issues detected by System Center 2012 Operations Manager. Progent can also provide Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise to assist your organization to upgrade efficiently from Operations Manager 2016 to Operations Manager 2016. In addition, Progent can help you migrate to more modern versions of SCOM including SCOM 2019 and SCOM 2022.

Cost-effective Network Support Solutions
Many small companies rely on flawed metrics when shopping for a computer consultant. Cost per hour is seldom a reliable measure for value. A consultant with insufficient technical background can take several times longer to perform the same job than an experienced IT professional. For example, charging a third less per hour, but taking three times as long for the same job is not a deal. Still worse, a badly designed or implemented IT infrastructure that is unstable and hard to manage or expand can cost a small business many times more than its initial price because of lost productivity. Progent's client testimonials from satisfied companies throughout the United States indicate the efficiency of Progent's service model and the expertise of Progent's staff of IT professionals.

Web Site Development Consulting
If you want to redo your corporate web site, create internal sites for applications such as HR or worker education, establish a compelling web presence for a start-up venture, or put together enterprise-class, database driven web solutions, Progent can provide talented and experienced web site development consultants. Web site design and development consulting offered by Progent's Applications Specialists Group include web site software development, web site project management, .ASP and .NET programming, and graphics design. Progent's certified SQL Server programmers, Oracle developers and DBAs, MySQL database consultants, and Office Access application developers can assist you to design, build, and manage database-powered sites. Progent's experts can also help you design and maintain a secure, robust server and communications infrastructure incorporating remote and wireless connectivity, to support your web solutions.

Ransomware Removal and Recovery Consulting
The latest strains of ransomware not only scramble vital online information but also infect any accessible system backup mechanisms. Progent's proven ransomware recovery consultants can assist your business to reconstruct a network damaged by a crypto-ransomware crypto-worm like Ryuk, Dharma, Hermes, Cerber, MegaCortex, or Locky. To find out more, visit ransomware removal and system recovery services.

Remote Help Desk Services for Small Businesses
Progent's Standard Help Desk Services provide a comprehensive service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, assigning responsibility, remote desktop control, progress tracking, problem resolution, and and metrics. Intended for small companies with few if any full-time supprt personnel for end users, Progent's Help Desk Services offer online support at a substantial discount off Progent's normal desktop support rates. Progent can also provide fast on-demand escalation to subject matter experts to handle complex problems. For details, refer to Progentís online Help Desk services for small organizations.

Expert Wireless Consulting and Support
Progent's wireless solutions consultants offer wide-ranging expertise in the integration and maintenance of wireless networking technology and can help you to plan, deploy, manage and repair wireless ecosystems that are compliant, robust, expandable, simple to manage and operate, able to handle your critical workloads, and seamlessly incorporated into hybrid cloud networks. Remote and on-premises Consulting services offered by Progent span a selection of wireless technologies and include smartphone integration, Wi-Fi infrastructure design and installation, Wi-Fi site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

Get in Touch with a Progent Network Support Expert
To learn how to access a Progent computer support expert for online or onsite expertise, phone 1-800-993-9400 or visit Remote Computer Support.



An index of content::

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    Progent's Microsoft-certified consulting experts have over 10 years of experience planning, implementing, optimizing and troubleshooting SCOM solutions and offer organizations of all sizes expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help you to plan an architecture for SCOM 2012 servers that delivers the performance and availability needed to watch over your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to import and customize SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or onsite technical support to assist you to fix serious problems uncovered by Microsoft SCOM 2012.

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    Progent is among the most expert information technology consulting companies for creating email and messaging systems powered by Exchange 2000 Server. Progent specializes in helping small and mid-size companies derive the full advantages of Exchange 2000 for typical scenarios including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 support.

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    Microsoft allows you to create seamless hybrid environments that integrate Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have specific mailboxes located on your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can help your organization with any phase of designing, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can provide as-needed support to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange solution is completed on time and within budget.

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    Progent's Data Center professionals can help you select fault-tolerant data centers that match the particular requirements of your business. High availability off-site data centers are particularly attractive to small companies due to of their affordability and simplified logistics in comparison to taking a do-it-yourself strategy. Attempting to build an in-house data center that offers even a minimum degree of fault tolerance is financially prohibitive for the majority of small businesses. Progent can help you get all the advantages of high availability data centers and 24x7 colo sites by offering a complete array of engineering and support services.

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    Cisco's PIX firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent continues to offer consulting support for Cisco's PIX 500 firewalls to help you with maintenance and management and Progent can also help you determine whether to migrate to more current firewall technology available from Cisco. Progent's Cisco-certified experts can help you design and carry out a cost-effective migration to Cisco ASA 5500-X Series firewalls following industry best practices.

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  • Consultant UNIX, Windows
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    Progent can assist your company to plan and execute an efficient transition from a UNIX-powered information environment to a network powered by Microsoft Windows and suited for supporting Microsoft's familiar office productivity software, business applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and application experts can help you preserve your data and reduce business discontinuity by designing an effective migration plan that preserves your existing assets in UNIX application and technology. UNIX-to-Windows transition consulting expertise offered by Progent include analysis of existing environment, migration planning and testing, Exchange migration support, information and application migration, and server and storage transition and consolidation.

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  • Microsoft IT Outsourcing Firm
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    Progent's IT outsourcing packages provide budget-friendly network support for small businesses. Whether it involves designing system architecture, setting up an internal Help Desk or using an outside one, deploying a new e-mail system, monitoring your network, or creating a web-based eCommerce application, outsourcing your network engineering services can reduce expenses and minimize uncertainties, permitting network service expenses to grow in a more linear and manageable fashion than is possible by building up a bulky, all-purpose internal network support organization. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to create a secure and robust system architecture for your critical applications based on Windows.

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  • Online Support Exchange 2013 Performance Tuning
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    Microsoft Exchange Server 2013 includes significant enhancements to the capabilities of Exchange 2010 and introduces important innovations as well as a redesigned architecture. These enhancements affect vital facets of IT such as ease of administration, availability, security, operational costs, collaboration, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible advantages of upgrading to Microsoft Exchange 2013, design a cost-effective test and deployment plan, and educate your IT staff to maintain your Exchange 2013 solution. Progent can also provide ongoing remote consulting and management for Exchange Server 2013.


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