For small company networks located in the state of Arizona, Progent's Microsoft authorized technical team members can deliver online assistance and remote troubleshooting to repair your network issues quickly and affordably. Progent has developed enterprise-grade expertise, software utilities, and support databases to troubleshoot and repair IT problems without the cost and delays normally associated with on-site technical service visits.

If your Arizona small business is located outside of the larger metropolitan areas such as Phoenix, Tucson, Mesa, or Glendale, your nearby network systems support options may be limited in technical expertise, or unavailable during an emergency. This can result in a network that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progent’s team of expert network consultants average more than ten years of real-world IT industry experience, in the trenches of network support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not just the technical skills needed for the task, but a consultant with field proven methods for applying that expertise to provide efficient network solutions.

Online Technical Support for Microsoft and Cisco-based Networks
Progent’s Technical Response Center provides expert remote technical support for Microsoft Windows and Cisco-based environments anywhere in the United States. Progent's certified professionals have the experience to assist you to troubleshoot and solve difficult network problems rapidly and cost effectively. The scope of technical expertise offered by Progent's team of consultants allows them to escalate even the toughest problems to appropriate specialists as required. Whether you require one-time phone support and remote troubleshooting or ongoing availability of a Help Desk Call Center, Progent's experts can provide your small business with enterprise-level expertise without the cost and administrative hassle of maintaining a large in-house IT organization.

Business Intelligence Reporting Consulting and Troubleshooting
Progent’s business information reporting consultants offer remote and onsite expertise to help you with any facet of BI reporting ranging from debugging or enhancing applications to planning and deploying an advanced business intelligence solution. Progent's BI consultants can help your company to maintain your existing BI system, help you to upgrade reports and databases from a discontinued reporting platform to a current solution, and provide as-needed online training tailored to your specific needs. Progent’s management reporting and analytics professionals can provide expertise in all popular BI reporting tools including the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot and Power View, and Report Designer.

CISM-certified Cybersecurity Management Consultants
Progent can provide the support of CISM Premier network security management experts. The Certified Information Security Manager (CISM) committee defines the basic capabilities and global standards of skill that information security professionals are required to master. CISM provides business management the assurance that consultants who have earned their CISM certification have the background and capability to provide efficient cybersecurity administration and consulting services.

Broad Experience with Microsoft's Popular Server Software
Progent's staff of network consulting experts can assist large enterprises to architect, set up, and support major rollouts of key Microsoft technology by providing services such as Active Directory configuration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2013 design and installation, Microsoft Skype for Business Server migration consulting and Lync Server 2013 management, plus Microsoft SQL Server 2016 upgrades and Microsoft SQL Server 2014 database administration. Progent has worked with some of the world's largest businesses to integrate technology powered by Microsoft servers and can provide branch office support for enterprises with local offices in Silicon Valley and the or larger cities across the U.S.

Wi-Fi Site Survey
Progent’s Wireless Site Survey makes it easy to plan and implement a Wi-Fi wireless LAN adapted to your facilities, providing your business a wireless solution that delivers the coverage, speed, load-handling capability, QoS, data protection, and roaming capability your business requires. Progent's Wireless Site Survey services are available either as an economical online service or as a more detailed onsite service. Progent’s onsite survey includes physical inspection, RF and security assessment of your current wireless network, evaluation of your site's layout, measuring for RF interference, RF propagation modeling, identification of the best placement for customer-requested Wireless Access Points including Aironet APs, Meraki cloud-managed APs and Apple AirPort equipment, and a comprehensive report defining the new WLAN.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and managed switches. UniFi devices installed across multiple venues with thousands of access points can be remotely configured and administered using Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, tuning, debugging, monitoring, and analytics. Progent offers the skills of veteran Wi-Fi professionals who can assist you to determine the benefits of UniFi products for your environment and help you to design, install, manage, and troubleshoot your UniFi ecosystem. To learn more, visit Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration services.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability either to stop or recover rapidly after a ransomware incident. Progent will work with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup software offers small organizations a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud architectures and also supports low-cost cloud backup to Azure Block Blob storage. Top features include industry-leading inline deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as low as five minutes for minimizing your exposure to data loss, advanced encryption, item-level recovery capability for individual files and emails, extensive support for Windows Server Cluster Shared Volumes and for VMware vCenter for handling larger environments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is an Altaro partner and can provide a broad range of services to help you to plan, deploy, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup. For details, go to Altaro VM Backup Consulting Services.

Configuration Consulting for Microsoft Lync 2013
Lync 2013, now called Skype for Business, allows businesses of all sizes to create a centrally managed and secure communications environment that permits a Bring-Your-Own-Device computing model with IM, presence, audio/video and web meetings with application sharing, as well as IP-based and PSTN telephony across a wide assortment of desktop and mobile endpoints. Progent's certified Lync Server 2013 consultants can assist you to assess the business benefits of Lync Server 2013, create an on-premises, cloud-based (via Lync Online) or hybrid topology suitable for your current and future goals, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live online and onsite training to your management staff and end users. Progent offers in-depth expertise in critical components of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync 2013 with key Office and Office 365 applications such as Outlook clients, Word and PowerPoint. Progent's Skype for Business Server experts can also assist you to design and implement out a smooth upgrade to Skype for Business.

64-bit Computing Upgrade Support Services
Progent’s 64-bit migration support specialists can help your organization to enhance your servers and desktop PCs affordably from 32 to 64 bits. Progent can assist you to understand the risks and benefits of moving to 64-bit processing, plan an economical migration process that minimizes operational disruptions, and provide timely remote support to assist you to install 64-bit operating systems and application software on your current computers. Progent's Microsoft-premier engineers can assist your company to install the 64-bit editions of Microsoft products such as Windows Server, Exchange Server, Microsoft Windows 10, and Office Excel.

ProSight Managed Services for Network Management
Progent provides a family of budget-friendly, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, security and compliance, update management, cloud-based backup/recovery, infrastructure monitoring and management, virtual machine hosting, and IT asset documentation management. To download Progent's eBook on the advantages of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

Expert Wireless Engineering and Support
Progent's wireless integration consultants offer wide-ranging expertise in the implementation and support of wireless information technology and can assist your IT team to plan, deploy, administer and repair wireless ecosystems that are compliant, resilient, scalable, simple to manage and use, able to handle your critical applications, and transparently incorporated into hybrid cloud environments. Remote and on-premises expertise offered by Progent span a variety of wireless technologies and include smartphone and tablet management, Wi-Fi network infrastructure design and installation, wireless site surveys, wireless VoIP phone configuration, and building-to-building wireless connections.

Cisco WiFi Controller Integration and Support Consultants
Progent's certified Cisco Wi-Fi controller experts can help you to deploy Cisco Wi-Fi controllers to manage Wi-Fi LANs of all sizes. Progent can assist you to administer and debug your current Cisco Wi-Fi environment or carry out a smooth transition to Cisco's latest Wi-Fi controller technology. Progent can provide support for both physical and software-only Wi-Fi controllers and can help you to decide which type makes sense for your Wi-Fi environment. For 802.11ac Wave 2 wireless controllers from Cisco, Progent offers Cisco 3504 Wi-Fi controller expertise, Cisco 5520 Wi-Fi controller expertise, and Cisco 8540 Wi-Fi controller consulting.

Talk to a Progent Network Support Expert
To find out how you can access a Progent network support expert for online or on-premises support in , call 1-800-993-9400 or visit Remote Network Support.