For office network systems located in the state ofArizona, Progent's Microsoft and Cisco authorized engineers can provide remote phone help and remote troubleshooting to repair your network troubles fast and affordably. Progent has developed enterprise-class skills, advanced software utilities, and support databases to troubleshoot and repair IT problems without the high cost and delays associated with onsite service dispatches.

If yourArizonacompany is situated outside of the larger urban areas such asPhoenix, Tucson, Mesa, or Glendale, your nearby network support options may be limited in technical expertise, or unavailable during urgent situations. This can result in a network environment that is unstable or causing wasted time due to technical problems continuing for too long. Progent's staff of expert network professionals average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a large variety of technical projects for a diverse range of customers. This means you obtain not just the technical skills needed for the task, but a consultant with proven methods for applying those skills to provide efficient network solutions.

Planning and Deployment Support for Cisco's Meraki Indoor and Outdoor Wi-Fi Access Points
Progent's Cisco Meraki Wi-Fi AP experts offer online and onsite support to help businesses of any size to plan, deploy, maintain, expand or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist you to configure and manage Cisco's Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco products such as Catalyst, Nexus and Meraki switches, ASR routers and ASA firewalls to create a seamless network infrastructure that delivers the same connectivity, performance, security, manageability and uptime for wired and Wi-Fi clients regardless of their mobility or device. (See Meraki switches configuration and management.)

Microsoft Desktop Virtualization Consulting Services
Microsoft's desktop virtualization solutions lower the effort required for network administrators to set up applications so they are standardized throughout an entire workforce, offer the power to manage rights to business data, and enable fast deployment of additional or updated workstations. With Windows Server 2016, the Terminal Services tool has been enhanced and named Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind RDS streamlines client access, improves performance, strengthens data security, unifies management, and offers a nearly seamless client experience. Progent's desktop virtualization consultants can help you to evaluate the strategic benefits of Microsoft's virtual desktop technologies, set up test and production deployments, improve your network architecture to accommodate virtual clients effectively, assess and resolve security problems, and educate your IT administrators to follow industry best practices to gain maximum payback from client virtualization.

Microsoft Windows Server 2022 Solution Design and Integration Consulting
Microsoft Windows Server 2022 expands on the technology behind Microsoft Windows Server 2019 and related software and services to offer improvements in key areas such as multi-layer security, integrated support in Azure for popular Windows Server workloads, centralized administration for hybrid datacenter and multiple-cloud deployments, plus greater uptime for Azure-based virtual machines. Progent's Microsoft-certified Windows Server 2022 experts can assist your business to plan and carry out an efficient migration to Microsoft Windows Server 2022 using your existing network model or a new on-premises, cloud-hosted, or hybrid environment. Progent's experts can assist you to assess the business value of moving to Microsoft Windows Server 2022 and can show you how to implement Windows Server 2022's latest technologies like Hotpatching, DNS-over-HTTPS, and Storage bus cache for standalone servers. For details, see Windows Server 2022 planning and migration services.

Apple iPhone and iPad Integration
Progent's iPhone and iPad integration consultants can provide cost-effective remote assistance to help you to plan, configure, and troubleshoot any aspect of your iOS and Windows integration solution and is available for short-term jobs to help you through occasional technical roadblocks or long-term engagements to help you complete large-scale projects on schedule and within budget. Progent has experience in local, cloud-based, or hybrid environments and can help you create or maintain a resilient, secure and efficient network infrastructure that aligns with your mode of computing. Progent can also provide online or onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, collaborative ecosystem that maximizes the business value of your IT system.

ProSight DPS ECHO Managed Backup
ProSight Data Protection Services ECHO from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services ECHO automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Read about the entire ProSight family of low-cost network management outsourcing services for small organizations.

Progent is a Certified Microsoft Partner
Since Progent is a Microsoft Partner, each Progent consulting expert has access to the technical and educational resources needed to provide the best IT support available. Progent's IT outsourcing, Call Center, Microsoft 365 integration expertise, and software development services permit small and midsize business clients to take advantage of the broad array of skills associated with the IT departments of big organizations without the significant cost and hassle of maintaining a large in-house IT staff.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with synchronous replication to deliver rapid, zero data loss disaster recovery between sites that are as far as 185 miles (300km) apart. Progent can provide access to a certified NetApp MetroCluster expert who can help your business to design, deploy, manage, upgrade, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster deployment that aligns with your functional requirements and IT budget. Progent can make sure you follow best practices for installing your MetroCluster environment by providing help with procedures such as assigning shelf IDs, arranging aggregate and plexes layout, setting up volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery system to prove adherence with information assurance standards and government mandates.

Cisco Unified Communications Manager and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (Unified CM), originally named CallManager, functions as the center of Cisco's communications and collaboration platform. Unified CM and Unified Communications Manager Express (CME) provide an advanced IP-PBX solution by integrating closely with unified messaging apps that include Unified Communications Manager IM and Presence Service, Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM consultants can help with any aspect of CUCM setup and troubleshooting in areas such as integrating VoIP phones and desktop video phones, reviewing dial plans, setting up SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE support, creating UCS server clustering systems for survivability, and integration with Microsoft Exchange and Skype for Business.

Oracle DBA Support and Application Development
Progent can provide online access to an Oracle consultant for Oracle database administration support or an Oracle software developer. Progent can help you to develop effective mechanisms for key Oracle database administration activities such as database tuning, backup/recovery processes, and information protection, or mentor your in-house personnel to follow industry best practices for simplifying major administration procedures. Progent can in addition offer the support of a PL/SQL developer to help your company to build, test, enhance, or port Oracle-based applications that can vary from forms to data-driven web commerce sites. Progent offers experience with Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can also assist you to optimize current SQL code using Oracle's SQL Tuning Advisor.

Windows 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 incorporates key features initially designed for and proven on Microsoft Azure, one of the world's largest public clouds. This significantly improves the ability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by improving data security, uptime, scale, manageability, dependability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can help you to assess the advantages of Hyper-V 2016 for your organization, set up test systems to verify the ability of Hyper-V 2016 to run your critical applications, design an efficient network architecture for a cloud-based or hybrid deployment, develop and carry out a non-disruptive migration plan, educate your IT management and technical support personnel, and deliver ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 investment gives you maximum business benefit.

Migration Consulting Support for Windows 10
Progent's Microsoft-certified Windows 10 planning consultants can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier release of Windows. Remote and on-premises assessment and upgrade services for Microsoft Windows 10 provided by Progent's consultants include ROI analysis, project coordination, application compatibility testing, test lab systems, virtualization strategies, Cloud integration, mobile management, telecommuter access, security and compliance, automated provisioning and administration, network infrastructure design, wired/wireless convergence, business continuity planning, webinar training for IT support personnel and users, and post-migration technical help.

Migration Consulting for Lync 2013
Microsoft Lync 2013, renamed Skype for Business Server, is an on-premises platform that allows organizations of all sizes to create a manageable and protected communications environment that permits a Bring-Your-Own-Device computing style with chat, real-time presence, audio/video and web conferencing with application sharing and whiteboard, and both IP-based and PSTN calling across a broad range of desktop and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 experts can assist your company to maintain your current Lync environment or plan and implement a cost-effective upgrade to a modern system by offering Microsoft Skype for Business expertise. Progent can also advise you how to create a hybrid solution that combines on-prem Skype for Business Server with Skype for Business Online or with Microsoft Teams cloud services.

Online Desktop Call Center Services for Small Organizations
Progent's Standard Help Desk Services provide a complete service desk solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, assigning responsibility, remote desktop control, status tracking, problem resolution, and and metrics. Intended for small organizations with few if any dedicated service technicians for desktop issues, Progent's Standard Help Desk Services offer online support at a significant savings from Progent's normal desktop support rates. Progent can also provide fast on-demand escalation to Level 2 and Level 3 consultants to resolve the most problems. For details, see Progentís online desktop Call Center services for small organizations.

Microsoft Exchange 2019 Integration Services
Progent can assist you in any phase of your migration to Exchange 2019 such as configuring Windows Server 2019 for hosting Exchange; designing high availability architecture for a local, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and implementing Hyper-V; setting up hardware load balancing (HLB); configuring Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft 365; and setting up Outlook. For more information, visit Progent's Microsoft Exchange 2019 planning and configuration services.

Get in Touch with a Progent Computer Consultant
To learn how you can access a Progent network support expert for remote or on-premises assistance, call 1-800-993-9400 or visit Online Network Support.



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    Progent's Microsoft-certified consultants have over 10 years of experience planning, deploying, optimizing and repairing System Center Operations Manager solutions and can provide organizations of all sizes expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist your company to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs according to industry best practices for monitoring network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or onsite troubleshooting to assist you to fix critical issues uncovered by System Center 2012 Operations Manager.

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    Progent's team of expert programmers, database designers, and project managers can assist enterprise clients to carry out development projects for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to veteran program managers for high-level planning and project co-ordination or Progent can assist customers fill in expertise gaps by providing relational database architects and software programmers experienced in building line-of-business applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help clients to integrate SharePoint with other applications like SQL Server and Excel to build data-driven intranets and portal sites. Progent also offers experience with multiple web development technologies and can help businesses to create, expand, troubleshoot, or port web-based applications to take advantage of the latest advances in web technology.

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    Progent can help small and medium-size companies to set up their offsite workforce with efficient access to cloud applications and services.

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    Configuration Manager 2016 automates software deployment across multiple sites, centralizes compliance settings control, keeps track of network assets, protects against corporate data leakage, provides network health monitoring, enables safe end-user self service, and offers a common control mechanism for managing mixed-OS networks running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration experts can help you with any aspect of planning, installing, using and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud-based, or hybrid environments.

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    Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting to assist organizations of all sizes to plan and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can assist your company to assess the value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

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    For replies to common questions about becoming employed by Progent, go to Consulting at Progent Q&A.

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    Progent's certified Cisco network security consultants offer expert PIX and ASA Firewall consulting services including architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack defense, and secure connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home offices to scalable enterprise-level appliances, Cisco PIX and ASA Firewalls provide advanced security, performance, and excellent reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, specially designed operating system, minimizing common OS-specific security holes.

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    Progent's Cisco-certified Wi-Fi integration experts can assist you to configure, administer, and debug Cisco Wi-Fi products including Cisco's Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.

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    Progent offers comprehensive help for every step of your Microsoft Exchange 2010 migration with services that include outsourced or co-sourced project management services, site analysis, project design and documentation, specification of new software licenses and equipment needed, recommended sourcing, system verification at client location or at Progent's testing lab, managing transitional coexistence between Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, deployment of the production system, decommissioning the previous servers, and webinar training for customer's IT staff and end users.

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    If your company network combines UNIX, Linux or Solaris platforms with MS Windows, Progent can help you to incorporate your servers into a unified network that permits all your operating systems to coexist for easy administration, seamless information exchange, high availability, enhanced throughput, and strong security. Progent's UNIX/Linux/Solaris and Microsoft Windows integration assistance services include IT infrastructure integration and service, support for Windows services for UNIX, remote server monitoring and administration, remote technical help and troubleshooting, in-person technical support, and Contact Center services.

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  • Integration Services ProSight Automatic Patch Management
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    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical devices that drive your IT network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can disrupt productivity.


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