For office computer networks located throughout the state of Arizona, Progent's Microsoft qualified consultants can provide online assistance and troubleshooting to repair your computer system troubles fast and affordably. Progent has acquired world-class expertise, sophisticated utilities, and support knowledge bases to diagnose and resolve network problems without the high cost and delays normally associated with in-person technical service visits. If your Arizona small business is located beyond the larger metropolitan areas such as Phoenix, Tucson, Mesa, or Glendale, your nearby network support options may be limited in technical capability, or not available during an emergency. This can result in a network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progent's team of expert network professionals average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a diverse range of customers. This means you obtain not just the technical skills needed for the job, but a consultant with demonstrated methods for applying that expertise to assist with efficient network solutions.

Cisco VoIP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from legacy Voice over IP devices to the latest media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Unified CM, originally known as CallManager, or with Cisco Unified Communications Manager Express (CME) to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM apps such as Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, solving QoS, integrating SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE internetworking capability, and creating UCS server clustering and Cisco SRST solutions for high availability.

Backup Expertise for Telecommuters
Progent can help small and mid-size businesses to plan, configure, test and maintain backup/restore systems required for offsite workers. For information about Progent's backup/restore expertise for a remote workforce, visit backup/recovery services for teleworkers.

Ransomware Forensics Services
Progent's ransomware forensics services involve determining and describing the ransomware attack's storyline throughout the network from beginning to end. Progent's ransomware forensics consultants can preserve the evidence of a ransomware assault and carry out a detailed forensics investigation without slowing down the processes related to operational continuity and data restoration. You can use Progent's post-attack ransomware forensics documentation to combat subsequent ransomware attacks, assist in the restoration of encrypted data, and comply with insurance carrier and regulatory requirements

Microsoft 365 Cloud Migration Expertise
Progent can provide the services of a Cloud Solutions Architect to assist your company to design a smooth migration to Microsoft 365 tailored to your environment. Before presenting this migration plan, Progent's cloud expert will carry out a series of investigative tasks that include running utilities such as IdFix, the Exchange Best Practices Analyzer (ExBPA), and specialized scripts for reviewing your AD, messaging, and Mobile Device Management environment. Key information that cannot be found with these techniques will be found via discussions with your IT staff. Find out more information about Progent's Microsoft 365 cloud migration consulting.

Live Online Training for Desktop Applications
Progent offers online classes for popular client software. Progent's Webinar training covers topics such as Microsoft 365 Excel and Power BI business reporting, Microsoft 365 Word VBA programming, PowerPoint co-editing, Office Outlook calendar sharing, Microsoft 365 Access programming, Microsoft Dynamics GP customization, Windows 10 configuration, and Windows 11 upgrading. Online learning provides the advantages of traditional classroom seminars, including instant communication between clients and teachers, but eliminates the costs of travel and the hassle of trying to accommodate the availability of teachers and students.

Temporary Chief Information Officer Support Services
Progent can provide businesses with an IT management professional who can function as a temporary or part-time Chief Information Officer. This veteran technology officer can offer long-term direction to assist your company to deploy appropriate technology to enhance business processes so they align better with your corporate goals. Your company can develop and install a well conceived IT plan without absorbing the expense of a full-time senior IT executive. Important tasks Progent's part-time Chief Information Officer can carry out include strategic planning, establishing technology budgets, creating and tracking models for TCO, analyzing business processes, negotiating with vendors, establishing security and compliance standards, monitoring service level agreements, automating network management, software revision tracking, IT asset documentation control, and disaster recovery/business continuity preparedness.

Simple Sign-on and Billing Model
Progent's simple by-the-minute billing policy has no complicated contracts, retainers or hidden fees. Many competitors have minimum charges or other additional fees that increase service. For remote support from Progent during regular business hours, you only pay for the time spent working on your problem. If it only requires ten minutes to fix your problem, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are billed exclusively for the time when Progent's consultant is actually onsite solving your issues. Just Progent's value priced per-minute rate. For urgent same-day onsite service calls, you might be billed for our engineer’s travel time, but never a higher emergency rate. Because Progent maintains a large pool of expert consultants located throughout the entire service territory, an available consultant is typically near to assist. Progent can in addition offer on-premises support to the majority of zip codes in the United States within 24 hours of receiving a service call. Progent's remote technical support team has delivered assistance to small businesses in every state (See Progent's nationwide testimonials.)

Power BI Solutions
Progent's Power BI consultants can assist you to design, deploy, manage, enhance or debug your Power BI solution. Progent's database experts can help you to prep your source data for Power BI visualizations. Progent can show you how to implement and administer an onsite, cloud, or hybrid architecture to run Power BI. For details, see Progent's Power BI integration consulting.

PC Desktop Consulting and Support Services
Progent can deliver a broad range of affordable support services to assist you company to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent's desktop PC consulting services include Windows 11 planning and deployment support, Windows 10 planning support, Microsoft Windows 8.1 integration, Windows 7 technical support, Microsoft Office and Microsoft 365 integration, and 64-bit processing upgrades.

Security Inventory Evaluation for Small Business Networks
Progent has put together two ultra-affordable service bundles intended to enable small companies to get an objective security evaluation from a premier security consultant. With Progent's External Security Inventory Checkup, a security engineer administers a comprehensive examination of your IT infrastructure from beyond your firewalled perimeter to determine potential weaknesses in the security profile you present to the public. With Progent's Internal Security Inventory Scan, a certified security professional runs a system scan from an authorized machine inside your firewall to assess the risk to inside threats. The two security inventory packages are configured and run from a protected remote site.

Progent's Integration and Troubleshooting Support for SQL Server 2014
SQL Server 2014 incorporates significant enhancements in key areas such as speed, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory capability that operates transparently with all types of applications including Online Transaction Processing, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can help you maintain your SQL Server 2014 environment or provide Microsoft SQL Server 2016 migration expertise or SQL Server 2019 migration consulting to help you implement a more current version of Microsoft SQL Server.

Cisco ASA Firewall and PIX Firewall and Firepower Services Consulting
The ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer substantially more value than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-premier CCIE network consultants can help you to manage your existing PIX or Cisco ASA 5500 security appliances and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and onsite support for ASA 5500-X firewalls with Firepower Services and can assist your business to plan, configure, optimize, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

Windows Server 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 incorporates core features first designed for and proven on Azure, one of the world's largest public clouds. This pedigree significantly enhances the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by enhancing security, availability, scale, manageability, reliability and recoverability. Progent’s Microsoft-certified Windows Server 2016 Hyper-V specialists can help you to evaluate the advantages of Hyper-V 2016 for your organization, set up pilot systems to verify the ability of Hyper-V 2016 to support your critical applications, plan an efficient network architecture for a cloud-based or hybrid installation, develop and execute a non-disruptive migration plan, educate your IT administration and technical support staff, and deliver ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 solution delivers the highest possible business benefit.

Cisco Unified Messaging and Collaboration Consulting Services
Progent offers remote or onsite access to a certified CCIE specialist to help your business to plan, deploy, administer and troubleshoot unified communications networks based on Cisco Unified Communication products in a local, distributed, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have in-depth experience helping companies of any size to build advanced collaboration solutions by providing expert services that include Cisco Unified Communications Manager (CUCM) and Cisco CallManager planning and deployment, VoIP phones setup, and Cisco wireless IP phone deployment. Progent can assist you with Cisco's extensive portfolio of Unified Communications applications such as Cisco Jabber, WebEx Meeting Center, Unity Express, Cisco Unified Contact Center Express (CCX), and Unified Mobility.

Get in Touch with a Progent Network Support Expert
To find out how to get in touch with a Progent computer support expert for remote or onsite help, call 1-800-993-9400 or go to Online Network Help.



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  • Les Kent has a 35-year history of successful network integration, executive administration, marketing, and operations. He has shown a talent for creating elegant IT solutions during his time as as a network architect, application developer, project manager, deployment consultant, and problem solver for small companies, start-ups, and major corporations.

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    Progent offers clients access to engineers who have earned some of the computer industry's most prestigious certifications. Progent believes that clients deserve to know that their IT service providers have formal testing plus extensive practical experience so that Progent's customers can use Progent's service with confidence. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) brings privileges for substantially superior vendor help than is available to non-certified consultants, allowing Progent to deliver clients a higher level of computer service. In addition, recognized credentials such as CISSP or ISSEP for IT security can aid corporate customers to demonstrate compliance with regulatory requirements by using the services of accredited industry professionals.

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    Cisco's security and offsite connection products for small companies offer a comprehensive line of manageable security solutions to help protect your wired and wireless information system. Cisco's VPN product family includes routers, firewalls, intrusion detection systems and VPN concentrators. Progent's professional consulting staff includes field-proven engineers with Cisco's CCIE and Cisco Certified Network Professional qualifications who can assist your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and other Cisco security solutions that align most closely with your company objectives.

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    Progent's team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, at the front lines of IT support, performing a wide variety of technical tasks for a large array of clients. Each Progent consultant shares a refined collection of personal best practices that are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not just expert IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world network problems quickly.

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    Microsoft System Center 2016 delivers important improvements in the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; unified management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

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    Progent's Microsoft-certified consultants can provide network help and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent's support team can show you how to plan, deploy, troubleshoot and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint, Windows Hyper-V, Lync Server, Project Server, and System Center Operations Manager.

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    Progent's certified wireless experts can assist businesses of any size to plan, deploy, administer and troubleshoot Cisco Aironet Wi-Fi access point environments to provide the throughput, range, capacity, scale, security and ease of management needed for transparent connectivity between Wi-Fi and wired network infrastructure. Progent can provide affordable online and onsite support for both legacy and new-generation 802.11ac Aironet wireless access points and Progent can assist you design and maintain deployments of indoor and outdoor/industrial Aironet Wi-Fi APs.

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    Small to middle size companies can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and also have quick access to Progent's Microsoft Premier network consulting professionals. With Progent's affordably priced IT service programs, small organizations can choose a basic System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to offer small business information systems enterprise-class availability, security, and performance.

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    Progent offers quick access to the expertise of seasoned Wi-Fi specialists who can assist you to assess the advantages of Ubiquiti UniFi Wi-Fi access points for your business and help you to plan, deploy, maintain, and debug your UniFi network. Progent can also conduct a Wi-Fi site survey to assist you to select, configure, and place Ubiquiti UniFi Wi-Fi APs for your required coverage and throughput.

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