For small company networks located in the state of Arizona, Progent's Microsoft authorized technical experts can provide remote phone support and remote troubleshooting to fix your network troubles fast and cost effectively. Progent has developed top-notch skills, software tools, and support knowledge bases to diagnose and repair computer network problems without the cost and delays associated with on-site service visits. In case your Arizona organization is located outside of the larger metro areas such as Phoenix, Tucson, Mesa, or Glendale, your local computer network support options may be limited in technical capability, or not available during urgent situations. This results in a network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progent's staff of network engineers average more than twelve years of real-world computer industry experience, in the trenches of network systems support, performing a large range of technical projects for a broad range of customers. This means you obtain not only the technical expertise needed for the task, but a professional with field proven methods for applying that expertise to assist with excellent network solutions.

BI Reporting Consulting
Progent’s business information reporting consultants can provide online and onsite expertise to assist your organization with any phase of business intelligence reporting from troubleshooting or modernizing applications to planning and implementing an advanced BI solution. Progent's BI consultants can help you to support your current reporting system, assist you to upgrade reports and databases from a discontinued reporting product to a current one, and provide as-needed remote training to meet your individual needs. Progent’s management reporting professionals can provide experience in the leading BI reporting and visualization tools such as Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools such as Power Pivot, Power Query and Power View, and Report Builder.

Progent is a Microsoft-certified Partner
Since Progent is a Microsoft Partner, every Progent engineer has access to the technical and educational resources needed to provide the best information technology support possible. Progent's network outsourcing, Help Desk Call Center, Microsoft 365 integration support, and application programming services allow small and midsize business clients to take advantage of the broad range of knowledge found in the IT departments of big companies without the high expense and distraction of building and managing a self-sufficient in-house network staff.

Consulting and Troubleshooting Expertise for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can help organizations of any size to maintain, enhance and troubleshoot your existing SCVMM environment. Progent can also provide Virtual Machine Manager 2016 migration consulting to assist your organization to plan and execute a smooth migration from SCVMM 2012 to Virtual Machine Manager 2016 so you can take advantage of stronger security capabilities, more affordable VMM storage options, and other improvements. In addition, Progent can assist you to upgrade to more current releases of SCVMM such as System Center 2019 VMM and System Center 2022 Virtual Machine Manager.

Duo MFA two-factor Authentication (2FA) Services for Access Security
Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other personal devices. Using 2FA, whenever you sign into a protected application and give your password you are requested to verify your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several verification devices. To learn more about ProSight Duo identity authentication services, see ProSight Duo MFA two-factor authentication services for access security.

ERP Consulting and Development Expertise for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that incorporates more than a quarter century of experience helping manufacturing and distribution organizations to simplify complex supply chains and streamline critical business processes in order to get products to market quickly and meet customer commitments dependably. Progent offers the skills of an ERP specialist with over two decades of experience working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or on-premises services that spans from occasional guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, application development, CPQ, web site integration, debugging, data conversion, Amazon AWS integration, disaster recovery planning, and DBA services. To find out more, visit SyteLine/Infor CloudSuite ERP Expertise.

Android Phone Integration and Management
Progent's Android phone integration consultants have extensive experience delivering remote and on-premises support for businesses of all sizes who want to integrate Android phones into their IT networks so that mobile clients can work together while on the go. Progent has the range of skills to resolve network problems that involve multiple vendors and that entail a mix of legacy and current information technology. Progent provides budget-friendly online expertise to help you with any facet of planning, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional support to help you to resolve particularly stubborn technical issues, or Progent can provide comprehensive project management support to help you finish major IT projects on time and on budget. Progent can assist with local, cloud-centric, or hybrid network environments and offers expertise with operating systems, apps, management tools and hardware infrastructure. Progent also offers specialized group or individual classes to show you how to manage and use Android phones to maximize their business value.

NetDocuments Consulting Services
NetDocuments is a leading cloud-based document management system (DMS) built for legal workflows. Progent offers access to NetDocs consultants who can deliver expert guidance to assist your organization to design, configure, administer, tune, or debug a document management system environment based on NetDocs. To find out about Progent's consulting expertise for NetDocuments, see NetDocs DMS consulting support.

Project Server Consulting
Progent's Microsoft Project consultants can provide comprehensive remote and onsite support services for Project Server and Project Online as well as for all Microsoft platforms that work closely with Microsoft Project. Consulting services offered by Progent include Microsoft Project Server and Project Professional set up, SharePoint 2019 planning and deployment, SharePoint Server 2016 migration consulting and application development, Microsoft SQL Server 2019 upgrades, Microsoft SQL Server 2017 migration, SQL Server 2016 upgrades, Exchange Server 2019 support, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Office Excel and Microsoft 365 Excel development, plus PowerPoint and Visio online training. Progent offers access to Cisco-certified CCIE network engineers to help your company to enhance your infrastructure to accommodate local, branch, at-home, and mobile users so that they can use Project Server to collaborate safely and productively. Progent's network security engineers can assist your IT team to define and enforce security policies that safeguard important business information without disrupting the productive sharing of authorized information.

Consulting Services for System Center 2016 Operations Manager (SCOM 2016)
Microsoft System Center 2016 Operations Manager is designed to promote consistent performance and maximum uptime for critical workloads by offering centralized, mixed-platform monitoring of physical and virtual resources deployed throughout local systems and private and public clouds. Progent's consulting group offers world-class remote and onsite expertise to help businesses of all sizes to design, integrate, optimize, update and troubleshoot Operations Manager 2016 deployments. Progent's Operations Manager 2016 consultants can assist you to move to SCOM 2016 from older releases of Operations Manager or from different IT infrastructure monitoring platforms, or combine multiple monitoring tools into a cohesive infrastructure management ecosystem. Progent can also show you how to extend your Operations Manager 2016 environment to include resources hosted on public clouds by delivering Azure integration and Amazon AWS hybrid cloud expertise. In addition, Progent's consultants can help you migrate from SCOM 2016 to more current versions such as SCOM 2019 and SCOM 2022 .

Citrix XenServer Consulting Services
Progent's Citrix XenServer consultants can assist your company to understand the strategic benefits of XenServer as well as other Citrix platforms, and can assist your IT organization to plan, test, execute, troubleshoot, and support a XenServer installation. Progent can in addition analyze your existing Citrix technology environment and show you how to enhance resource utilization, responsiveness, protection, availability, and disaster recovery.

Progent's IT Experts in the News
To read news stories in which Progent's IT experts are quoted, see Progent in the media. In case you are a journalist and would like to speak with Progent's media interface about cyber threats or other information technology topics, please contact Darrin Johnson: Teams: darrin.johnson@progent.com. If you are under a pressing deadline and are not able to hook up with Darrin immediately, please contact Progent's Technical Response Center (TRC) at 866-735-8318.

Microsoft Exchange 2013 Upgrade Support
Microsoft Exchange Server 2013 includes significant improvements to the capabilities of Microsoft Exchange 2010 and delivers important innovations plus a revamped architecture. These improvements favorably impact key IT areas such as ease of administration, high availability (HA), security, cost of ownership, collaboration, expandability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can provide remote or on-premises support to assist your organization to manage, optimize and troubleshoot your Exchange 2013 environment. Progent also offers Exchange 2016 migration expertise, Exchange 2019 planning and deployment help, and Exchange Online consulting to help you upgrade to a more current version of Exchange Server in an on-premises, cloud-hosted, or hybrid deployment model.

Microsoft SQL Server Software Development
Progent's SQL Server developers can help your organization to create and support database applications based on Microsoft's SQL Server database platform. Progent follows industry best practices to create scalable, easy-to-manage SQL Server database applications and knows how to team with a customer's IT staff to complete programs in a cost effective and affordable manner. Progent for can help your company to create SQL Server solutions by providing a broad selection of consulting support services including specification of features and scope, logical and physical modeling, data integrity, T-SQL coding, software installation, capacity planning, performance tuning, backup and restoration strategies, clustering, reusable schema, replication solutions, security, and disaster recovery/business continuity planning.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure consultants and CUBE integration experts can help organizations of any size to plan, deploy, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-connected IP PSTN trunks. Progent can provide cost-effective remote or onsite support to help companies to migrate smoothly to a productive communications environment that delivers accelerated return on investment. Progent's certified Microsoft unified communications experts can assist you to configure connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business Server and Lync for access to a SIP-based IP PSTN trunk.

Planning and Migration Support services for Windows 10
Progent's Windows 10 migration experts can help organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Windows. Remote and onsite evaluation and upgrade services for Windows 10 available from Progent's experts include ROI analysis, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile management, telecommuter access, data and identity security, automated deployment and administration, network infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for IT support staff and users, and post-migration Call Center support services.

Contact a Progent Network Support Expert
To learn how you can contact a Progent computer support expert for online or onsite support, call 1-800-993-9400 or visit Online Computer Support.



An index of content::

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    Progent can help you in any facet of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 for hosting Exchange; designing high availability infrastructure for an on-premises, cloud-based or hybrid environment; moving mailboxes; designing and implementing Windows Hyper-V; configuring HLB; setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365; and setting up Outlook.

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    ProSight Data Protection Services ECHO provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data.

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    Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center can be used for testing mission-critical applications, developing cost-effective system upgrade methodologies, assessing and optimizing performance, planning or verifying disaster recovery solutions, mitigating compatibility problems, and building training systems for new technologies. For Progent clients who lack sufficient internal resources to assemble effective pilot systems, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping critical network initiatives on schedule.

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    Progent's Microsoft-certified consultants offer small and mid-size companies world-class consulting support for Microsoft Systems Management Server 2003 and System Center Configuration Manager 2007, Microsoft's solutions for change and configuration automation. System Center Configuration Manager is the new title for the change management solution previously called Systems Management Server. System Center Configuration Manager 2007 provides a range of enhancements to Microsoft Systems Management Server including full automation, built-in Windows Vista Microsoft Windows Server 2008 support, NAP security support, and boot image management. Progent's Microsoft certified engineers can help you use SMS 2003 or System Center Configuration Manager economically for automated OS and application software deployment, security patch control, software metering, and software license reconciliation. Progent's consultants can also assist you to move efficiently from SMS Server 2003 to System Center Configuration Manager.

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    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies over a quarter century of experience helping manufacturing and distribution organizations to manage supply chains and streamline critical business processes in order to get products to market quickly and meet customer schedules consistently. Progent offers the expertise of an ERP specialist with more than 20 years of experience with the SyteLine/CloudSuite Industrial product family. Progent offers online or onsite services that spans from occasional advice to comprehensive solution planning and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, technical support, ETL, Amazon AWS integration, training, and database administration.

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    Progent's data center IT services are designed for companies with equipment housed at IDCs or data center colocation hosting facilities and in need of on-demand on-site help at the co-location site as well as off-site support from Microsoft and Cisco Certified experts. Progent offers a full array of data center and IDC and colo support services such as network architecture evaluation, Windows and UNIX server installation and maintenance, troubleshooting for server and telecommunications infrastructure, development and installation of zero-downtime systems, defining and deploying layered security structures, firewall integration and troubleshooting, designing load balancing solutions, and planning high-availability server clustering systems.

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    Progent can provide online and onsite configuration, upgrade, programming, training for Microsoft Dynamics Business Central/Navision.

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    Progent can provide the support of certified engineers as well as experienced database application programmers, database administrators, project managers, network infrastructure engineers, disaster recovery specialists, and data security consultants to help your business to evaluate the likely advantages of Microsoft SQL Server 2012 for your organization, set up pilot systems at your datacenter or at Progent's lab, plan and carry out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from other database solutions, and define a cost-effective and safe IT infrastructure that helps you maximize the strategic benefit of SQL Server 2012.

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