Arizona Network Support Services
for Small and Midsize Business IT Systems:
Remote Support and Troubleshooting
For business networks located anywhere in the state of Arizona, Progent's Microsoft qualified technical team members can provide online assistance and troubleshooting to repair your computer network problems fast and cost effectively. Progent has acquired enterprise-class expertise, software utilities, and support databases to diagnose and fix IT problems without the cost and time delays normally associated with in-person service dispatches. In case your Arizona organization is located beyond the larger metro areas such as Phoenix, Tucson, Mesa, or Glendale, your nearby network support options may be limited in technical expertise, or not available during a crisis. This can result in a network that is unstable or causing wasted time due to technical issues persisting for too long. Progent's staff of network professionals average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a varied range of customers. This means you get not only the technical skills needed for the job, but a consultant with proven methods for applying that expertise to deliver cost effective network solutions.
High-level Project Management Consultants
For enterprise project management assistance, Progent can provide access to senior information technology professionals with years of background as technology project managers for program development, information systems implementation, and business process engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These proven project managers can provide advanced management expertise to help enterprise customers to adhere to best practices to ensure that strategic projects are successfully completed on schedule and within budget.
Remote Technical Support for Microsoft Windows and Cisco-based Network Environments
Progent’s Technical Response Center offers world-class online technical support for Windows and Cisco-based networks anywhere in the U.S. Progent's certified professionals have the experience to assist you to analyze and resolve complex network problems quickly and affordably. The scope of technical expertise offered by Progent's team of engineers makes it possible to escalate even the most challenging issues to the right specialists as necessary. Whether you need one-time phone support and remote repair or ongoing availability of a Helpdesk Call Center, Progent's consultants can provide your organization with enterprise-level expertise without the high cost and management hassle of maintaining a big internal support organization.
Fast and Low-cost .NET Application Development Services
Progent's software experts have worked for two decades with .NET tools and the Visual Studio development system and are able to create or enhance .NET applications rapidly and affordably. For details about the advantages of Progent's .NET software development expertise, see Progent's fast and affordable .NET software development.
Backup Consulting Services for a Remote Workforce
Progent can help small and mid-size organization to plan, deploy, verify and maintain data protection solutions needed to support remote workers. To learn about Progent's backup/restore solutions for at-home workers, go to backup expertise for an at-home workforce.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability to block or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Consulting and Troubleshooting Services for System Center 2016 Virtual Machine Manager (SCVMM 2016)
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network management products and is intended to offer a centralized mechanism for configuring and administering virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's SCVMM 2016 consulting experts can assist businesses of all sizes with any aspect of building, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, show you how to migrate efficiently from older versions of VMM, design processes for building and installing VMs and hosts, design fault-tolerant scale-out clusters, integrate your private cloud infrastructure with public clouds, set up virtual switches, develop and refine PowerShell scripts, and help you assess the potential advantages of new capabilities like Storage Replica and Host Guardian Service. Progent's hypervisor professionals can provide advanced Hyper-V consulting and VMware ESXi expertise.
CRISC-certified Risk Management Consultants
The CRISC certification program was established by ISACA in 2010 to verify an IT professional's skills to design, implement, and support information system control mechanisms to reduce risk. Progent offers the services of a CRISC-certified risk management consultant to assist you to develop and carry out a risk management strategy based on industry best practices identified by CRISC and crafted to match your organization's risk appetite, business goals, and IT budget.
SonicWall-certified Firewall Consulting Services
Progent's certified SonicWall firewall experts can show you how to deploy, manage, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa Series of appliances and the older SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified cybersecurity consultants can help you incorporate SonicWall security gateways into an end-to-end network protection plan and build security into your corporate processes. To learn more, visit SonicWall-certified firewall integration consultants.
SharePoint Support Services
Progent's Microsoft-authorized SharePoint engineers offer SharePoint 2019 planning expertise, SharePoint 2016 application design, SharePoint 2013 upgrade support, and Microsoft SharePoint 2010 migration. Progent can help you rationalize the business case for deploying the current release of Microsoft SharePoint, advise you on the appropriate version of SharePoint Server for your circumstances, offer configuration and integration expertise, help you to set up MS SQL Server as a supporting DBM, improve your network integrity, integrate your standard and customized application software to operate with SharePoint, develop a company-wide security plan that incorporates portal solutions, and deliver troubleshooting and Call Center support.
Azure cloud Planning and Integration Consulting Services
Progent's Microsoft Azure cloud planning and integration consultants can help you with every aspect of Azure cloud migration including needs definition, prerequisites assessment, system architecture, pilot testing, deployment, centralized management, performance optimization, software license management, disaster recovery preparedness, security planning, and regulatory compliance validation. Progent can help you to configure and debug firewalls and VPN tunnels so your users can safely access to Azure resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft platforms to run in the cloud including Windows Server, Exchange, SQL and SharePoint. Progent can also assist your organization to set up a hybrid ecosystem that seamlessly combines physical datacenters with Azure-based resources.
Progent's Cloud Integration Services for Microsoft Windows 2012 R2 Server Essentials
Windows Server Essentials is an affordable, versatile OS that enables small organizations to transition from the older stand-alone on-premises datacenter to the modern hybrid networking paradigm that includes local and virtualized cloud-hosted resources. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consulting experts offer budget-friendly online expertise and technical support services to help you manage your Windows Server Essentials environment. After releasing Windows Server 2012-R2 Essentials, Microsoft developed Windows Server 2016 Essentials and then Windows Server 2019 Essentials. These updated versions improved Azure cloud integration but eventually removed the pivotal Administrative Dashboard from the Essentials Experience Role. The result was that all management and setup must be performed by hand. This also eliminates the client backup and remote web access functions. Microsoft recommends that small organizations running Windows Server Essentials transition to Microsoft 365. Progent's Azure planning and integration experts can help you design and implement a cost-effective migration from any release of Windows Essentials to Microsoft 365.
Cisco Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager (CUCM), is a converged voicemail platform that promotes productive collaboration by offering a variety of alternatives for retrieving voice messages within an environment that is simple to implement and manage. Cisco Unity Connection allows you to access and manage voice messages from your email inbox, browser, Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in select Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response, and greeting services for small to medium businesses and corporate satellite locations with up to 500 voice mailboxes. Progent's Cisco-certified CCIE consulting experts offer Unity Connection and Unity Express (CUE) configuration and technical support support to make sure your CUE solution continues to deliver the highest possible business advantage.
Microsoft Exchange Server 2019 Deployment Services
Progent can help you in any facet of your migration to Microsoft Exchange 2019 such as configuring Windows Server 2019 Core for hosting Exchange; planning HA system topology for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and configuring Hyper-V virtualization; configuring HLB; setting up DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and configuring Outlook clients. To learn more, visit Progent's MS Exchange Server 2019 planning and configuration services.
Progent in the News
To read news stories in which Progent's IT consultants are quoted, see Progent in the media. In case you are a member of the media and want to speak with Progent's media manager about cybersecurity or other information technology subjects, please get in touch with Darrin Johnson: Teams: darrin.johnson@progent.com. If you are facing a tight deadline and are not able to hook up with Darrin quickly, please contact Progent's Technical Response Center (TRC) at
Get in Touch with a Progent Network Support Expert
To learn how you can access a Progent computer support expert for remote or on-premises support, call
An index of content::
HP Lights-Out 100c Remote Management Card Professional
Peppercon eRIC Services
Remote server management cards offer network administrators full control of a server without the need for an on-site presence. Through these server management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to an IT professional who can be located anywhere in the world. Progent's Microsoft and Cisco authorized consultants can help you to design, deploy, and manage a fault-tolerant company network that includes remote management cards and Progent can utilize these remote server management cards to provide efficient off-site technical support. Progent is familiar with a number of remote management cards including Aten IP9001 remote management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.
BlackBerry Synchronization Integration Services
24 Hour BlackBerry Enterprise Server Specialists
Progent can provide the services of BlackBerry-premier engineers who can help small organizations to design, administer, and repair BlackBerry solutions economically and successfully, eliminating the need for an internal BlackBerry specialist and minimizing the expense and distraction of supporting a mobile wireless workforce. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-premier consultants, Cisco CCIE-certified engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, in conjunction with Progent's efficient remote service delivery model, offers small companies an efficient solution for incorporating BlackBerry technology productively into their IT system.
Georgia Computer Tech
Network Help Ohio
If your company does not require urgent online help but expects to need assistance with your information system in the near future, you can conserve time and money and guarantee that the right expertise will be available when you need it by contacting a Progent sales specialist and signing up as a client. For details, call 800-993-9400 or send email to information@progent.com.
Microsoft SCOM 2012 R2 Computer Consulting
Consultant Services System Center Operations Manager
Progent's Microsoft-certified consulting experts have more than a decade of background planning, deploying, enhancing and fixing System Center Operations Manager solutions and can provide organizations of any size advanced online or onsite consulting support for SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience required to watch over your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on leading practices for monitoring network infrastructure and Microsoft and third-party apps and services. Also, Progent can deliver responsive online or onsite troubleshooting to help you to remediate serious problems detected by System Center 2012 Operations Manager.
NetApp MetroCluster Troubleshooting Consulting Services
NetApp MetroCluster and FlexPod Consultancy
NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering with replication to provide rapid, zero RPO disaster recovery between sites located as far as 185 miles (300km) apart from each other. Progent's roster of veteran network consultants can help your business to design, deploy, manage, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your technical needs and budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by delivering help with tasks such as assigning disk pools and shelf IDs, arranging aggregate layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster DR solution to verify compliance with industry standards and regulatory requirements.
Consulting Lync Server 2013 video conferencing
Consulting Services Microsoft Lync Server 2013
Microsoft Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and PSTN calling. Lync 2010 can extend the capability of Exchange Server, SharePoint and Office desktop or Microsoft 365 and simplify administration via integration with Active Directory. Lync can also cut expenses by eliminating Voice-over-IP equipment and subscription services, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified IM and Presence consultants offer online and on-premises support to assist your company to maintain and troubleshoot your current Lync 2010 deployment or evaluate the benefits of upgrading from Lync to Skype for Business, which is the new release of the product. Progent can also assist you to plan and execute a smooth Skype for Business upgrade.
Windows Server 2012 R2 Server Manager Network Consultant
Windows Server 2012R2 Online Troubleshooting
Progent's certified consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and migration plans, tune your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT management staff, develop an enterprise-wide security strategy, streamline network management, help with application development, and build and validate a DR/BC plan.
Upgrade Help UNIX
Solaris-Windows Migration Consultant
Progent can assist your company to plan and implement a smooth transition from a Solaris-powered information environment to a network powered by Microsoft Windows and suited for running Microsoft's popular office productivity suites, business applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco engineers and software development specialists can help you guard your information and reduce productivity discontinuity by developing an efficient migration strategy that protects your existing investments in Sun Solaris software and infrastructure. UNIX-to-Windows transition support services offered by Progent include analysis of existing environment, migration planning and testing, Microsoft Exchange migration services, information and application migration, and processor and storage transition and economization.
Windows Server 2003 Specialist
Microsoft Windows 2003 Computer Consultant
The knowledge and experience of Progent's certified Windows Server consultants, with an average of more than 11 years of support in Microsoft technology, ensures you success in selecting the version and configuration of Windows 2003 Server that matches best with your company's goals. Progent can also assist you with designing, deploying, managing and troubleshooting sophisticated IT solutions based on Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 Server or Microsoft Windows NT.
Technical Support Group Texas
Oklahoma Consultants
If your company does not require urgent remote support but expects to require assistance with your information system soon, you can conserve time and expenses and ensure that the right expertise will be ready when you want it by contacting a Progent sales specialist and signing up as a client. For more information, call 800-993-9400 or email information@progent.com.
Emergency Troubleshooting SQL Server Reporting Services
SQL Server 2019 Consultant
Progent's Microsoft certified consultants can provide small and medium size companies advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis platform that enables the speedy creation of enterprise-class business applications that offer your business a competitive edge. SQL Server provides built-in support for XML and can query across the Internet and beyond the firewall. In addition to providing consulting, maintenance and problem solving services, Progent's SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your information system. Progent can also help you upgrade from older versions of SQL Server to Microsoft SQL Server 2005.
24x7 Exchange 2013 Unified communications Technology Consulting
Microsoft Exchange 2013 Unified communications Online Support Services
Microsoft Exchange 2013 incorporates major enhancements to the functionality of Exchange Server 2010 and introduces important innovations plus a revamped structure. These enhancements affect key facets of IT like manageability, high availability (HA), compliance, cost of ownership, teamwork, scalability, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you understand the possible business benefits of upgrading to Exchange Server 2013, create an efficient test and deployment plan, and train your IT team to manage your Exchange 2013 environment. Progent can also provide ongoing online consulting and support and management services for Microsoft Exchange Server 2013.
Windows Server Update Services Specialist
Engineers WSUS
Microsoft Windows SUS allows information technology managers to deploy and monitor the latest Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Software Update Services, IT personnel can fully and effortlessly manage the distribution of updates that are published through Microsoft Update to servers and desktops in an organization. Progent can assist you with complex details of the initial setup of Microsoft WSUS such as planning the Microsoft SUS deployment, setting up client's computers, defining the Group Policy settings, and ensuring your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container appropriate for your network environment.
On-site Support Nexus Switch LISP
Nexus Switch Fabric Extender Network Consultants
Nexus series switches are engineered to provide the performance, scale, resilience, cloud readiness, capacity, data protection and ease of management required to act as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch consultants are available to provide remote and on-premises consulting expertise to help your IT staff to design an efficient network topology, build test systems to validate your network design, install and configure Nexus switches, create and implement appropriate policies, run security vulnerability evaluations, configure advanced monitoring and alert systems, fully utilize resources by means of virtualization technologies, analyze and repair switching and routing problems, optimize performance, perform capacity planning, and set up the powerful fault-tolerant features available for Cisco's Nexus switches. Progent's consultants can also assist you to migrate non-disruptively from legacy Nexus switches or Cisco Catalyst switches to up-to-date Nexus switches.
24x7 Extended Helpdesk Consultants
Largest Call Desk Sharing Computer Consultants
Progent's Standard Help Desk Services offer a complete service desk solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Support services are offered at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex problems.
Microsoft SharePoint 2016 On Prem Consulting
Emergency SharePoint Server farm Design On-site Technical Support
Progent's Microsoft-certified SharePoint consultants offer economical remote and onsite expertise, application development, and debugging services for businesses of any size who want to upgrade to SharePoint 2016 or SharePoint Online from prior releases of SharePoint.
Virtual Support Desk Online Support Services
Co-managed Support Desk Support Services
Progent's Shared Help Desk service allows your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the leading shared professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and reporting.
Help and Support Microsoft Operations Manager
Microsoft Operations Manager Technical Support Services
Small to mid-sized companies can now get all the advantages of System Center Operations Manager and also have fast access to Progent's Microsoft and Cisco certified network support experts. With Progent's economically priced IT service packages, mid-size businesses can choose a simple co-sourcing package built around Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in Operations Manager 2007 to provide small and midsize business networks world-class availability, protection and performance.
Computer Consultant SCVMM 2016 and Hyper-V
SCVMM 2016 and Nano Server Online Help
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of network monitoring and management tools and is designed to provide a centralized solution for configuring and administering virtualized datacenters across hybrid networks that can include private clouds and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consultants can help businesses of any size with all facets of building, implementing, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to migrate efficiently from legacy releases of Virtual Machine Manager, develop processes for building and deploying virtual machines and VM hosts, design high-availability compute and storage clusters, integrate your private cloud resources with public cloud services, configure virtual switches and load balancers, write and refine PowerShell scripts, and help you evaluate the potential advantages of the latest technologies such as Storage Replica and Shielded VMs. Progent's virtualization experts offer world-class Hyper-V consulting and VMware vSphere support.
Service Reports Computer Consultants
Configuration Service Database
Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation sent by each staff member to each client. The discipline of documenting and archiving support records results in more effective service and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
Technical Support Cisco ASA 5500-X Firewall
Firepower Management Center Consultant Services
Progent's certified Cisco IT security consultants offer expert PIX Firewall and ASA Firewall consulting services including architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and application policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from economical, plug-and-play desktop devices for small and home offices to scalable enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls provide advanced protection, high throughput, and excellent availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built platform, minimizing common OS-specific security holes.
MS SQL Security Organizations
Microsoft T-SQL Development Group
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the fast development of a new generation of high-end applications that can give your business a significant competitive advantage. Microsoft SQL Server 2000 features core support for XML and the capability to communicate across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft technology, ensures you success in planning, deploying and administering Microsoft SQL Server applications that are well connected with other applications powered Microsoft's .NET environment.
Emergency High-Availability Failover Clustered Servers Integration
Fault-tolerant Failover Clustered Servers Configuration
The cluster technology built into the Datacenter and Enterprise editions of MS Windows Server 2008 has been dramatically re-engineered to streamline the deployment, configuration, and maintenance of clusters that provide greater levels of network availability, protection, performance, and flexibility. New or enhanced capabilities include automated cluster Validation, revamped configuration and installation, improved cluster management, new cluster infrastructure for increased uptime, better security and quorum structure, minimization of failure points, greater disk and RAM capacity, and improvements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help you evaluate the business benefits of Windows clustering, design and implement a deployment, educate your network support personnel to manage your cluster environment, provide ongoing consulting and technical help services, and produce and test a disaster recovery procedure.
ProSight Spam Filtering Consulting Services
Services ProSight Email Content Filtering Service
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall.
Macintosh OSX Support and Setup
Apple OSX Tiger IT Consultants
Progent's experts can provide macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Microsoft Entourage and email help, security services, and custom training. Progent can help businesses to upgrade to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help you with iPhone support and iPad synchronization, or migrating to Apple's iCloud services. For business networks built solely on Apple macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, integrating and supporting a network environment that is available, safe, efficient and aligned with your organization's objectives.
Great Plains Technical Support
Microsoft Dynamics GP ERP Computer Consultant
Progent's Microsoft certified experts provide a variety of support services for Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft accounting platform and corporate management tool based, like all Microsoft accounting solutions, on the expandable and popular foundation of Windows technology. Microsoft Dynamics GP 2010, the most recent version of Microsoft accounting software in the Dynamics GP/Great Plains line, provides a cost-effective solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Dynamics GP is easy to install and configure, and with its segmented design you can purchase only the functions you currently require, with the option to expand users and increase capabilities in the future. Progent's Microsoft Dynamics GP/Great Plains Software support experts can help you install, configure and administer Dynamics GP 2010 and also older versions of Dynamics GP.
Azure cloud integration Development
Azure hybrid cloud solutions Technology Professional
Progent's consultants can help you to design and carry out an efficient migration from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity services across on-premises and Azure resources.
Troubleshooting ProSight NinjaOne Server and Endpoint Management
ProSight NinjaOne Patch Management Remote Technical Support
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital assets that drive your network environment. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so all potential issues can be resolved before they can impact productivity.
Windows Server 2012 R2 Online Help
Online Support Services Windows Server 2022
The complexity and connectivity demands of Microsoft Windows Servers requires an IT consulting firm with hands-on experience and broad knowledge in planning and integrating seamless, comprehensive network technology systems. The experience of Progent's Microsoft-certified experts, which averages over 10 years supporting Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to align closely with your strategic goals. Progent's consulting services can help you with planning, installing, administering, and troubleshooting Windows Server solutions that increase the business value of your computer system. Progent's consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other desktop clients.
ProSight NinjaOne Server and Endpoint Management Online Consulting
NinjaOne Server and Desktop Monitoring and Reporting Technical Support Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical devices that drive your network environment. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt productivity.
Urgent Desktop Update Automation Design
VMware Workspace ONE Design Firm
Progent's network engineers can assist your company to automate desktop update and patch deployment by providing expertise with administration tools that include System Center Configuration Manager, SMS 2003, and Windows Server Update Services (WSUS).
Microsoft Forefront TMG Remote Support
Microsoft Forefront TMG 2010 Technical Consultant
Forefront Threat Management Gateway builds on the proven security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a centrally managed Internet gateway that acts as a one-server platform for a variety of security functions including an application layer and network layer firewall, URL filtering, antimalware, IPS, application proxy, VPN control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes advanced web security logging and reporting features, allows custom reports powered by Microsoft SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to cut costs and enhance availability. Progent's Microsoft-certified engineers can assist you to design and execute test and production implementations; interface Forefront TMG 2010 with Windows 2008, Active Directory, SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; install Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and provide continuing support and troubleshooting. Progent's consultants can also assist your organization to upgrade economically to Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.
ProSight Network Infrastructure Monitoring Remote Technical Support
24/7 Online Technical Support Network Device Configuration Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems.
Ryuk ransomware hot line Professional
Ryuk ransomware hot line Professionals
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist your business to contain the progress of an ongoing ransomware attack. Call 800-462-8800
Network Support Linux Phone-based
Services Linux RedHat Remote
Progent offers national urgent technical support and troubleshooting services for businesses that operate environments powered by variants of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft Windows products. Remote technical support provides maximum return for your IT budget by preserving client efficiency and limiting the hours billed for network analysis and repair. Advanced remote support tools and skilled service specialists and consultants combine to enable Progent to handle the majority of network issues without squandering time and expense by traveling to your location. In most of situations your IT issues can be dealt with by telephone or via a mix of phone help and online access. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP certified security professionals to help with the most challenging network issues.
Windows Virtual Desktop for Apple Mac Consulting
Windows PC Simulation on Mac Information Technology Consulting
For companies that have a combination of Mac and Microsoft Windows desktops, there are two basic alternatives for using Microsoft Windows-dependent software on a Mac: an external connection to a physical Windows PC or local simulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac enables you to attach an Apple Mac to a networked Microsoft Windows-powered computer to use Microsoft Windows software and access network resources. Virtual PC for Mac simulates Microsoft Windows on an Apple Mac system so that you can run Microsoft Windows applications locally. Progent's macOS and Mac OS X technology consultants can assist you to manage these solutions for running Microsoft Windows software on your Macs and can also assist your organization to assess and install other products for Windows PC emulation.
VB.NET Integration Firm
Microsoft Certified Partner DotNET Framework Reporting
Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development environment and can build or modernize .NET applications quickly and at low cost.
Microsoft Server Consolidation Support Services
Biggest Computer Consulting Microsoft Server Virtualization
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server platform and powered by software originally developed by Connectix, provides the power needed to accomplish hardware reduction, software upgrade, and server isolation projects through virtualization techniques in an enterprise-ready IT network with high expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server at businesses who want to enhance ROI in application programming and testing, migration from legacy line-of-business software, and hardware consolidation. Progent's professional Virtual Server experts can assist your business to evaluate and deploy Microsoft Virtual Server.
Specialists ProSight ASM Endpoint Protection
ProSight Endpoint Protection Network Consultants
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools by SentinelOne to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats.
Microsoft SCDPM 2012 Reporting Onsite Technical Support
SCDPM 2012 and SQL Server Consulting Services
Progent's Microsoft-certified consultants can provide online or in-person expertise to assist organizations of all sizes to plan, deploy, administer, and troubleshoot a backup-and-restore system built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from older versions of Data Protection Manager or from another backup/recovery platform, and Progent can integrate your Data Protection Manager implementation for on premises, cloud, or hybrid environments. Progent offers occasional support for fixing particularly stubborn issues, or full project management support. Progent can also assist you to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.
Cisco Firepower 1000 Series Firewalls On-site Technical Support
Cisco Firesight IT Consulting
Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and include unified management and automation of modern cybersecurity capabilities like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall experts can assist your organization to design and carry out a smooth migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's cloud-based services to create and centrally manage IT environments that include branch offices, data centers, private clouds and public clouds.
Microsoft Virtual Server Administration Consultant
Connectix Virtual Server Engineer
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server platform and based on software originally produced by Connectix, delivers the power needed to carry out server consolidation, software migration, and server isolation projects via virtualization techniques in an enterprise-class IT environment with advanced expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server at companies who want to improve ROI in software programming and testing, migration from outdated mission-critical applications, and hardware consolidation. Progent's professional Virtual Server consultants can assist your company to evaluate and integrate MS Virtual Server.
Postini Services
Anti-Virus Technical Support Services
Email Guard by Postini provides continually updated spam and virus blocking, data filtering, and security from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini partner and service firm. If your organization is too small to qualify for a regular Postini license, you can still get access to Postini's Perimeter Management services through Progent's E-Mail Guard antispam and anti-virus service program. Progent's certified email protection consultants can help you develop an email security strategy that incorporates antispam and virus defense services and policies.
Biggest Helpdesk for At Home Workers Network Engineer
Support and Integration Offsite Workforce
Progent has two decades of background helping small and medium-size organizations to design, implement, optimize, manage, and troubleshoot information networks that incorporate a remote workforce.
24-7 Consulting Ubiquiti UAP-AC WiFi access point
Ubiquiti UniFi AP Specialist
Progent offers fast access to the expertise of seasoned wireless consultants who can assist organizations to assess the benefits of Ubiquiti UniFi Wi-Fi access points for your business and assist you to design, install, maintain, and troubleshoot your UniFi network. Progent can also conduct a wireless site survey to assist you to select, provision, and place Ubiquiti UniFi Wi-Fi access points for your required coverage and throughput.
Consultancy Avaddon ransomware hot line
ransomware cleanup and restore Professionals
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to halt the progress of an active ransomware breach. Call 800-462-8800
Work at Home Cloud Integration Online Support Services
Offsite Workforce Cloud Integration Remote Troubleshooting
Progent can assist small and medium-size organizations to set up their offsite workers with seamless integration with public cloud services.
IT Outsourcing Best Practices White Papers
Advantages of IT Outsourcing Whitepaper
Progent's IT outsourcing packages offer economical computer consulting for mid-size companies. Whether it includes designing network architecture, creating an in-house Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your network, or developing a web-based business application, outsourcing your IT engineering services can reduce expenses and eliminate risks, allowing network support expenses to increase in a more moderate and controlled fashion than is possible by amassing a bulky, all-purpose internal network support organization. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to build a protected and robust network foundation for your vital Windows-based applications including Windows Server 2008, Exchange Server, and Microsoft SQL Server 2008.
Hornetsecurity Altaro VM Backup Deduplication Professional
Altaro VM Backup Management Computer Consultants
Altaro VM Backup from Hornetsecurity provides small and mid-size businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted architectures and also enables cost-effective backup to Azure storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of remote or onsite services to help you to plan, deploy, manage and debug a modern backup and disaster recovery system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup technology.
Consulting Services Mac and Windows
MacOS and Windows Integration Support
Progent's support experts in Mac and Microsoft Windows technology can help you combine Apple Macintosh and Windows computers into seamless environments with full sharing and collaboration support. Enabling productive cooperation among a variety of servers and workstations powered by Apple Mac OS and Windows requires extensive knowledge of and background with Apple Macintosh and Windows products. Progent's experience in Microsoft and Apple consulting makes it possible to provide world class assistance to businesses that rely on these technologies to maintain their strategic edge. Progent's consultants can also help you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
Catalyst 9120AX Access Point IT Consultant
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Layout Remote Technical Support
Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 and Wi-Fi 6E WAP experts offer affordable online and onsite help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Microsoft System Center OpsMgr 2012 R2 Information Technology Consulting
Top Network Consultants System Center 2007
Progent's Microsoft-certified consulting experts have more than a decade of background designing, deploying, optimizing and fixing System Center Operations Manager environments and can provide organizations of any size expert online or onsite consulting support for SCOM 2012. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that provides the performance and availability required to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent can also help you to install and customize SCOM 2012 management packs according to best practices for tracking network infrastructure as well as Microsoft and third-party apps and services. Also, Progent can deliver fast remote or on-premises technical support to help you to remediate serious problems uncovered by System Center 2012 Operations Manager.
Microsoft SCOM 2012 Migration Remote Support Services
System Center Management Packs Computer Consulting
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, enhancing and troubleshooting System Center Operations Manager solutions and can provide companies of all sizes expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure and Microsoft and third-party apps and services. Also, Progent can deliver fast remote or on-premises technical support to assist you to fix critical issues uncovered by Microsoft SCOM 2012.
Cisco PIX Upgrade Technology Consulting
24/7/365 PIX 500 Firewall Network Consulting
Cisco's PIX 500 firewalls have been discontinued and Cisco may no longer support these devices. Progent continues to offer consulting assistance for Cisco's PIX Series firewalls to help you with maintenance and management and Progent can in addition help you assess if you should move up to the latest firewall products available from Cisco. Progent's Cisco technology experts can help you plan and implement an efficient migration to Cisco ASA 5500-X firewalls based on leading practices.
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