Arkansas Computer Support Services
for Small and Medium-size Business IT Systems:
Remote Consulting and Troubleshooting
For office network systems located throughout the state ofArkansas, Progent's Microsoft and Cisco authorized technical experts can deliver online help and troubleshooting to repair your computer network issues quickly and cost effectively. Progent has developed world-class skills, advanced software utilities, and support databases to troubleshoot and fix IT problems while avoiding the expense and delays associated with in-person technical service dispatches.
If yourArkansassmall business is located outside of the larger urban areas such as Little Rock, Fort Smith, or Fayetteville, your nearby network support options may be limited in skills, or unavailable during a crisis. This can result in a computer network that is unusable or causing productivity loss due to technical issues continuing for too long. Progent’s team of expert network engineers average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of customers. This means you get not just the technical expertise needed for the job, but an expert with proven methods for applying that expertise to deliver affordable network solutions.
Exchange Server 2016 Migration Consulting
Progent's MS Exchange 2016 Server migration consultants can assist you in all phases of your upgrade to Microsoft Exchange 2016 including planning HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining storage requirements for your virtual machines (VMs), databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Oracle Administration Services and Software Development
Progent offers online access to an Oracle expert for Oracle database administration support or an Oracle application developer. Progent can help your business to create effective mechanisms for key Oracle database administration tasks including performance tuning, backup/recovery processes, and database security, or train your in-house personnel to use industry best practices for streamlining major management procedures. Progent can also provide the support of a PL/SQL programmer to help you to build, test, troubleshoot, or port Oracle-based applications that can vary from forms to database-powered web sites. Progent has skill with SQL Developer, SQL *Plus, and JDeveloper and can help you to optimize existing SQL programs using Oracle's SQL Access Advisor.
Temporary CIO Support Services
Progent can provide businesses with an information management expert who can serve as a temporary or part-time Chief Information Officer. This experienced technology executive can offer strategic direction to help your company to deploy appropriate IT products to improve business operations so they align more closely with your business goals. Your company can develop and install a well thought out IT strategy without incurring the expense of a full-time senior IT executive. Important tasks Progent's part-time CIO can carry out include strategic planning, rationalizing technology budgets, developing models for ROI, reengineering business processes, negotiating contracts with vendors, establishing security and compliance policies, monitoring service level agreements, streamlining network management, software revision control, IT asset documentation control, and disaster recovery/business continuity planning.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX expert to help your organization design, deploy, manage and troubleshoot VMware vSphere-powered virtualization solution for local networks, private and public clouds, or hybrid cloud systems. Progent's VMware vSphere and vCloud consultants can provide advanced knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery. Progent offers in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility.
Infrastructure Support Services for Teleworkers
Progent can help small and medium-size businesses to design, deploy and debug the network infrastructure needed to support a remote workforce. Aspects of infrastructure for which Progent's consultants can provide guidance include safe and convenient VPN tunnel connections, VDI desktop platforms, router configuration, wireless network planning and implementation, and reliable Internet connections. To learn about Progent's network infrastructure expertise for teleworkers, visit network infrastructure consulting services for telecommuters.
ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small or mid-size company's servers in a solution that delivers the maximum degree of dependability and scalability and is in addition simple to migrate to another host. Progent's Private Cloud hosting and management services are based on proven virtualization technologies that enable small and midsize businesses with mixed- platform IT systems to save dramatically on the costs of capital investments, system maintenance, and network management while benefiting from world-class reliability and an unprecedented level of vendor flexibility. Learn more about Progent's ProSight portfolio of managed IT services for small businesses.
Altaro VM Backup Solutions for Backup and Disaster Recovery
Altaro VM Backup offers small and mid-size businesses a dependable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud environments and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Progent is a certified Altaro partner and offers a wide range of remote or onsite services to help you to plan, deploy, manage and troubleshoot a comprehensive backup/restore solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup software. For more information, go to Altaro VM Backup consulting.
Cisco Unified Messaging and Collaboration Consulting
Progent offers remote or on-premises access to a certified CCIE engineer to assist your business to plan, deploy, manage and repair converged communications networks based on Cisco Unified Communication technology in a local, distributed, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have extensive experience helping companies of all sizes to build collaboration solutions by delivering expert services that include Cisco Unified Communications Manager (Unified CM) and Cisco CallManager system design and deployment, Voice over IP and video phones and soft phones setup, and Cisco wireless IP phone solutions. Progent can help you with Cisco's extensive portfolio of UC applications such as Cisco Jabber, WebEx, Unity Connection, Unified Contact Center Express, and Unified Attendant Console.
Data Backup and Recovery Consulting Services
Progent's backup and restore consultants offer help for a wide array of products and technologies that provide solutions for protecting Microsoft Windows, Mac, and Linux servers and workstations as well as notebooks and smartphones. Progent can help you with leading backup products by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability integration. Progent also offers support for Acronis Backup and Recovery, MozyPro, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan, and Oracle Solaris FLARs. For large organizations, Progent offers VMware Site Recovery Manager and NSX consulting. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and mid-sized businesses as an affordable outsourced service for reliable backup/disaster recovery.
Extended Hours Online Technical Support
Progent's low-priced after-hours online support program offers clients 24x7 access to remote technical support from Progent's Technical Response Center (TRC). Support services available beyond normal business hours include resolving issues with Microsoft-based servers, Microsoft Windows desktop support, assistance with MS Office applications, system backup and recovery, and fundamental routing and switching support for Cisco networking products.
Talk to a Progent Network Support Expert
To find out how you can contact a Progent computer support expert for remote or onsite expertise, call
An index of content::
Microsoft Excel Developer
MySQL application development Professionals
Progent’s team of expert software programmers, relational database designers, and program management consultants can assist large businesses to complete development projects for Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran program managers for advanced planning and program co-ordination or Progent can assist clients fill in expertise gaps by providing database architects and software programmers experienced in building RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can help clients to incorporate SharePoint with additional applications like Microsoft SQL and Excel to create data-driven intranets and web portals. Progent also offers expertise with web development technologies and can help businesses to create, expand, repair, or port web-based applications to utilize the most current web technology.
Exchange Server 2007 Remote Troubleshooting
Consultants Exchange Server 2007
Progent's Microsoft certified consultants can help you design and implement an efficient in-place Exchange Server 2007 migration strategy that avoids network downtime, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your move rapidly and affordably. Progent's Exchange 2007 help, troubleshooting, and design services include assistance with the configuration of outside vendor add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions powered by Microsoft Exchange 2007 Server.
24x7 Microsoft Exchange 2003 Remote Technical Support
Consulting Microsoft Exchange Upgrade
Progent's expert consultants can help you define and deploy a smooth in-place Exchange Server 2003 migration plan that minimizes productivity disruption, reduces ongoing support demands, and makes your Exchange Server 2003 easy to administer. For complicated multiple server or multi-location migrations, Progent has the knowledge and experience to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2003 help, troubleshooting, and consulting services include assistance with the configuration of outside vendor add-ons to Exchange 2003 Server that are best aligned to your business needs.
SQL Server 2017 Cybersecurity Online Support
SQL Server 2017 Graph Consultants
Progent's Microsoft-certified SQL Server 2017 experts can assist you to plan and implement a smooth upgrade from your current SQL Server deployment to SQL Server 2017.
Windows Server 2012 R2 Active Directory Technology Professional
Windows 2012 R2 Technology Consulting
Progent's certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, create pilot systems and migration plans, optimize your network for local, multi-site, cloud-based, and hybrid datacenters, educate your IT management team, develop a corporate-wide security plan, streamline network administration, help with application development, and generate and test a disaster recovery/business continuity plan.
Award Winning Infor SyteLine CloudSuite ERP Professional
Infor SyteLine ERP Engineer
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates more than 25 years of background helping manufacturing, distribution and service companies to simplify complicated supply chains and streamline critical business processes in order to bring products to market quickly and adhere to customer schedules dependably. Progent can provide the expertise of an ERP consultant with over two decades of background with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or on-premises consulting that spans from occasional guidance to solution planning and project management. Sample services offered by Progent for Infor CloudSuite Industrial include installation, migration, process improvement, customization, CPQ, web site integration, technical support, data conversion, Excel and SQL integration, training, and DBA services.
ProSight Email Guard Content Filtering Engineers
Email Allow Lists Specialists
Progent's ProSight Email Guard solution uses the technology of leading data security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter.
Emergency Consulting Services Private Cloud Integration
Services Private Cloud Virtual Datacenter Hosting
Progent’s private cloud hosting allows small and midsize organizations to run key applications such as Microsoft SQL and Exchange Server from a secure Tier III data center on fully redundant equipment with offsite backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for backup and restore. You can use Progent’s private cloud hosting service to avoid major capital costs for the acquisition, upkeep, and management of network equipment and data center facilities while achieving the highest levels of system reliability and security.
Windows 10 OneDrive Support and Integration
Windows 10 MDT Engineers
Progent's Windows consultants can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Remote and on-premises evaluation and upgrade services for Microsoft Windows 10 available from Progent's experts include ROI estimates, project coordination, compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile management, telecommuter connectivity, data and identity security, streamlined deployment and management, infrastructure design, wired/wireless convergence, business continuity planning, group and personal training for IT support staff and users, and ongoing Call Center support services.
On-site Technical Support Microsoft Windows 2003
Top Expert Microsoft Certified Windows 2003 Remote Support
Progent's Microsoft-certified Windows 2003 Server consultants offer network help and IT consulting services for the complete line of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows Server 2003 upgrade, integration, update, and maintenance services include network planning, installation, project management, on-site and off-site technical support and troubleshooting, Help Desk services, CISM-certified security services, comprehensive outsourcing, and expert co-sourcing.
Largest Services Tandberg Video Conferencing
Consultants Polycom RTX Telepresence
Progent can provide the support of a veteran consultant with years of hands-on experience configuring, maintaining, and upgrading video conferencing platforms from top-tier suppliers such as Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can work with your in-house IT management group, your ISP, and your video conferencing platform supplier to help your organization increase the business value of your video conferencing ecosystem.
Consulting Internet of Things patch management
Software patch management services Specialist
Progent's support services for software/firmware update management offer organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and tracking updates to your virtual and physical; servers, such as scanners, network infrastructure appliances like routers and wireless APs, and IoT devices like alarms and health monitors.
Online Support Services Cisco ASA 5500 Firewall Upgrade
Cisco ASA 5500 Firewall Upgrade Specialist
Progent's Cisco certified network infrastructure experts can assist you to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, manage, upgrade and debug Cisco ASA 5500-X firewalls with Firepower Services.
Altaro O365 Backup Remote Support
Altaro O365 Backup Information Technology Consulting
Progent is a certified Altaro partner and can design and manage an implementation of Altaro Office 365 Backup to protect your Microsoft 365 mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.
Windows Server 2012 Cluster Management Consultant
Microsoft Windows Server 2012 Clusters Technical Support
Progent's certified failover clustering consultants can help companies of all sizes to assess the benefits of deploying Microsoft Windows Server 2012 failover clustering technology to build a powerful fault-tolerant/disaster recovery strategy, assist you to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting expertise and engineering support for failover clusters composed of physical servers or virtual ones, and help you to streamline the administration of failover clusters.
MRP Programmer
Navision Applications Consulting
Progent can give you access to experts who can modify your Microsoft Dynamics ERP, MRP, and financial system programs to match your specific company needs. Progent’s Microsoft support experts offer expertise in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management System. Progent also provides custom e-Commerce consulting support for secure, company-wide resource sharing plus interfacing with CRM products.
Private Cloud Virtual Datacenter Hosting Engineers
After Hours ProSight Virtual Server Private Cloud Hosting Engineer
Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small or mid-size organization's production servers in a solution that gives the maximum degree of dependability and scalability and is in addition simple to migrate to any data center. ProSight Virtual Hosting options are based upon mature virtualization technologies that allow small businesses with multi- platform IT systems to save dramatically on the costs of capital investments, infrastructure support, and network management while benefiting from world-class reliability and an unmatched degree of vendor flexibility.
Online Support Remote Monitoring and Reporting
Comprehensive Event Management Network Consultants
Progent's Microsoft-certified consultants have over 10 years of background planning, deploying, optimizing and repairing Microsoft SCOM environments and offer companies of any size expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that delivers the performance and availability required to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or onsite troubleshooting to help you to remediate critical issues detected by Microsoft SCOM 2012.
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