For business network systems located within the state ofArkansas, Progent's Microsoft qualified engineers can deliver remote phone assistance and troubleshooting to resolve your computer system issues quickly and affordably. Progent has acquired enterprise-grade expertise, advanced software utilities, and support databases to identify and repair IT problems without the high cost and delays associated with in-person technical service visits.
If yourArkansassmall business is located beyond the larger metro areas such as Little Rock, Fort Smith, or Fayetteville, your local computer support choices may be limited in expertise, or not available during a crisis. This can result in a office network that is unstable or causing wasted time due to technical issues persisting for too long. Progent's group of field proven network professionals average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a wide range of technical projects for a diverse range of customers. This means you get not just the technical competency needed for the job, but a consultant with proven methods for applying that expertise to provide cost effective network solutions.
NetDocuments Consulting Services
NetDocuments is a leading cloud-based document management system designed specifically for law practices. Progent can provide access to NetDocuments specialists who can provide high-level advice to help your organization to design, configure, administer, optimize, or troubleshoot a DMS environment powered by NetDocs. To find out about Progent's expert support for NetDocuments, see NetDocuments DMS consulting services.
CRISC-certified Risk Management Consultants
The CRISC program was initiated by ISACA in 2010 to verify a consultant's skills to plan, deploy, and maintain information system controls to mitigate network risk. Progent offers the services of a CRISC-certified risk management expert to help your company to develop and execute a risk management plan that follows leading practices identified by CRISC and geared to match your company's risk appetite, business goals, and budgetary guidelines.
Desktop Support Services
Progent offers a wide array of cost-effective consulting and support services to help your company to deploy, configure, repair, and administer workstations and notebooks powered by Microsoft Windows, macOS and OS X, or various versions of Linux. Progent's desktop PC support services include Windows 11 planning and deployment consulting, Windows 10 planning support, Windows 8.1 consulting support, Windows 7 maintenance, MS Office and Microsoft 365 integration, and 64-bit computing expertise.
Patch Management Services
Patch management includes installing software updates to operating systems and applications, physical and virtual servers and endpoint devices, peripherals like printers, infrastructure appliances such as routers and wireless APs, and Internet-of-Things devices like alarms and health monitors. Prompt and correctly managed patching maximizes security, compliance, availability, and capability. Haphazard software update management can cause security vulnerabilities, compatibility issues, sluggish or inconsistent responsiveness, unnecessary downtime, or loss of important functions. Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. For details, see Progent's software update management service plans.
Immediate Assistance for Urgent Problems
With Progentís urgent remote computer support services, you can get instant assistance for problems that are causing network disruption. Online support eliminates the long delay and higher cost associated with on-site technical support. For day-to-day administration tasks, Progentís remote support consultants can perform the majority of jobs within a few minutes of receiving a request, instead of forcing you to live with a problem for up to a day for on-site help to arrive.
ERP Consulting and Development Expertise for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that incorporates over 25 years of background helping manufacturing and distribution companies to manage supply chains and streamline critical processes in order to bring products to market fast and meet customer schedules consistently. Progent offers the expertise of an ERP specialist with over two decades of experience working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or onsite services that can range from as-needed guidance to comprehensive solution planning and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, debugging, data conversion, Microsoft 365 integration, disaster recovery planning, and database administration. To learn more, see SyteLine/Infor CloudSuite ERP Consulting Services.
Microsoft SQL Server Software Programming
Progent's SQL Server application developers can assist your organization to build and support database applications that utilize Microsoft's SQL Server database platform. Progent follows leading practices to build efficient, manageable SQL Server database applications and is able to team with a customer's IT staff to deliver programs in a timely and cost-effective manner. Progent for can help you to create Microsoft SQL Server applications by providing a broad selection of consulting services including specification of features and scope, database modeling, normalization, T-SQL programming, software installation, capacity planning, performance and I/O configuration tuning, backup/recovery, clustering and virtualization, consolidation of stored procedures, replication mechanisms, security and compliance, and fault tolerance.
Linux Support and UNIX/Windows Integration
If your company IT environment mixes Linux technology with Windows, Progent can assist you to integrate your servers into an efficient system that permits all your platforms to coexist for simpler management, seamless dataflow, fault tolerance, high throughput, and tight security. If you are developing Linux applications within an environment that includes Windows-based servers, desktops, and applications, Progent can provide full-service outsourcing that frees you to concentrate on your area of high-value expertise.
Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was founded in 1999 to certify the knowledge of network security experts. GIAC accreditations are acknowledged by companies and government organizations throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants can provide help with any of the security capabilities addressed under GIAC certification including auditing network security mechanisms, security incident handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions for compliance with government requirements for promptly reporting events.
Google Cloud Platform (GCP) Integration Expertise
Progent's Google Cloud Platform (GCP) integration experts offer affordable remote and onsite support to help companies to migrate all or part of their critical IT resources to Google Cloud Platform (GCP). This can save management hassle and equipment costs and enable the use of Google's state-of-the-art AI and machine learning tools. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, system design, testing, configuration, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security.
Response Time of Progent's Technical Response Center for Online IT Support
Progent's Technical Response Center (TRC) is dedicated to delivering the best level of online IT support services offered anywhere for both urgent as well as non-critical issues. For emergency issues that affect many workers, crucial personnel, or a line-of-business application, the TRC is set up to respond in one hour or less. For non-critical problems, the TRC is committed to respond in less than two hours. In all cases, your ticket will be created quickly and correctly, You will be sent a confirmation from the trouble ticket system, and the TRC will check with you on every resolved issue to make sure you are comfortable with the resolution and willing to close the ticket. Learn more about Progent's TRC Customer Commitment.
Private Cloud Integration Services
Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting services. Progent has a group of network consultants located in the vicinity of Tampa, and Progent can also provide remote support from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware professionals, and senior disaster recovery/business continuity planning experts. Progent can also assist your business to plan and implement a move to the Flexential facility with services such as planning system architecture, specifying hardware components, system configuration and validation, troubleshooting, streamlining remote network management, and educating your network support team. For more information, refer to Progent's cloud VM hosting service at Flexential Data Center in Tampa FL.
Altaro O365 Backup Solutions for Data Protection and Disaster Recovery
Microsoft 365 provides simple archiving but does not include integrated support for crucial data protection services such as Exchange Online backups or long-term point-in-time data recovery for OneDrive for Business or SharePoint Online. Altaro Office 365 Backup delivers a full-featured BDR solution for programmable backup and rapid restoration of all your organization's Microsoft 365 mailboxes, Teams Chats, SharePoint sites, and OneDrive for Business files. Progent is an Altaro partner and offers ProSight Data Protection Services O365 Total Backup to deliver comprehensive management services for Altaro's O365 back/restore suite. ProSight Data Protection Services Office 365 provides an affordable backup-as-a-service (BaaS) alternative that guards Microsoft 365 components against data loss resulting from user or system error, malevolent corruption, and malware attacks such as ransomware. For more information, visit ProSight Data Protection Services Altaro O365 Backup services.
Talk to a Progent Computer Support Expert
To see how you can contact a Progent network support expert for online or onsite expertise, phone 1-800-993-9400 or go to Online Network Support.