For office networks located in the state ofArkansas, Progent's Microsoft and Cisco qualified consultants can deliver remote phone assistance and remote troubleshooting to repair your network problems quickly and affordably. Progent has acquired enterprise-grade expertise, advanced software tools, and support knowledge bases to diagnose and fix IT problems without the expense and time delays normally associated with onsite service calls.
If yourArkansasbusiness is situated beyond the larger metro areas such as Little Rock, Fort Smith, or Fayetteville, your nearby computer support choices may be limited in skills, or unavailable during a crisis. This results in a network environment that is unusable or causing productivity loss due to technical issues continuing for too long. Progentís group of network consultants average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a broad range of technical tasks for a extensive range of customers. This means you obtain not just the technical know how needed for the job, but an expert with proven methods for applying that expertise to assist with efficient network solutions.
Configuration Manager 2016 Cloud Integration
Configuration Manager 2016 automates application and device deployment and updating, streamlines compliance settings management, inventories network resources, guards against company data leakage, performs health monitoring, allows safe self service, and offers a single point of control for administering multi-OS networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud experts can help your organization with any facet of designing, installing, operating and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid networks.
Online Support for Windows and Cisco-based Networking Environments
Progentís Technical Response Center provides expert remote technical support for Microsoft Windows and Cisco-based networks Nationwide. Progent's certified engineers have the expertise to assist you to analyze and solve difficult network problems rapidly and cost effectively. The scope of technical expertise represented by Progent's staff of engineers makes it possible to escalate even the most difficult issues to appropriate specialists as necessary. Whether you need occasional phone support and online troubleshooting or continuing availability of a Help Desk Call Center, Progent's engineers can provide your organization with enterprise-level support without the high cost and management overhead of maintaining a large internal IT group.
CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA to verify a consultant's ability to plan, deploy, and support information system controls to mitigate network risk. Progent offers the services of a CRISC-certified risk management consultant to help you to create and carry out a risk management plan that follows industry best practices promoted by CRISC and crafted to match your organization's risk tolerance, business goals, and budgetary guidelines.
ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity. Read about Progent's entire ProSight series of affordable outsourced network management services for small and mid-size businesses.
Wireless Site Survey
Progentís Wireless Site Survey helps you to plan and implement a WiFi LAN optimized for your environment, offering your business a wireless solution that delivers the coverage, speed, load-handling capability, QoS, data protection, and roaming ability your company requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed onsite service. Progentís on-premises survey features physical walkthroughs, spectrum and data protection assessment of your current WLAN, evaluation of your site's floor plans, testing for radio frequency interference, RF propagation modeling, identification of the best locations for customer-requested Wireless Access Points such as Cisco Aironet access points, Cisco Meraki cloud-managed APs and Apple AirPort equipment, and a detailed document describing the new wireless network.
ProSight IT Asset Management for Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn about Progent's ProSight family of managed services for small businesses.
Broad Expertise in Microsoft's Popular Server Solutions
Progent's team of IT system consulting experts can assist large businesses to plan, install, and support major rollouts of key Microsoft technologies by providing support like Active Directory design, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Exchange Server 2010 management, SharePoint Server 2013 design and installation, Microsoft Skype for Business planning and deployment support and Lync Server 2013 management, plus SQL Server 2016 upgrades and SQL Server 2014 database administration. Progent has worked with some of the world's largest organizations to integrate solutions based on Microsoft products and can provide branch office support for enterprises with branch offices in or larger cities across the United States.
Disaster Recovery/Business Continuity Planning Consulting Services
Progent can provide high-level remote expertise for disaster recovery/business continuity planning, validation, and education to help you to respond to potential catastrophes, reduce service disruption for your vital IT functions, eliminate lost information, and meet examiners' letters and contractual requirements. Progent's business continuity experts can team with your management and IT support staff to provide risk and business impact analysis, identify dependencies, specify the assets needed to operate your organization, determine crucial IT services and define allowable restoration times, qualify hot backup centers, set up secure remote connectivity for crucial employees, implement notification systems and assign responsibilities for staff, document a comprehensive recovery and test plan, and train management and technical staff to execute your business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud deployments using failover cluster tools proven in Microsoft's massive Azure cloud.
Business Intelligence Reporting and Analytics Consulting and Troubleshooting
Progentís business information reporting consultants offer remote and on premises consulting to assist your organization with any facet of business intelligence reporting from troubleshooting or enhancing applications to planning and deploying a comprehensive business intelligence environment. Progent's management reporting consultants can assist you to maintain your current BI system, help you to migrate databases and applications from a discontinued reporting product to a modern one, and provide as-needed remote mentoring tailored to your specific needs. Progentís management reporting and analytics professionals offer expertise in the leading business analytics reporting and visualization platforms including Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, and Report Designer.
Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network consultants can provide world-class online and on-premises consulting for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for applications that run the gamut from small or midsize organizations and campus LANs to enterprise data centers and public clouds. Progent can assist you to deploy Cisco's continually evolving switch solutions to realize the speed, scale, availability, virtualization, security and ease of management required for your organization. For information about Progent's consulting and support for Cisco's market-leading family of Catalyst switches, refer to Cisco Catalyst switch consulting and support. For details about Progent's consulting and troubleshooting services for Cisco's Nexus Series of data center switches, see Nexus switch consulting and troubleshooting services. For details about Progent's support services for Meraki switches, refer to Cisco Meraki switches configuration and management.
Help Desk Services for At-Home Workers
Progent offers small and medium-size businesses overflow or fully outsourced Help Desk support services for an offsite workforce. For information about Progent's supplemental or fully outsourced Help Desk support services for at-home workers, go to Help Desk support for at-home workers.
Progent's Customer Testimonials
Progent has delivered remote or onsite technical support assistance to businesses in each state in the U.S. Many of these clients have shown their appreciation to Progent in the form of testimonials to the high quality of Progent's service personnel. Check out Progent's client testimonials to see what people have said concerning the quality of Progent's network support services
Design and Deployment Support for Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified consultants offer Aironet Wi-Fi AP consulting and Cisco Wi-Fi controller consulting to help you benefit from the IEEE 802.11ac Wi-Fi specification to triple the performance for your wireless network while increasing the signal coverage.
Help Desk Co-management Services
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting. For details, see Progentís Help Desk Co-management services.
ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
Talk to a Progent Network Support Expert
To see how to get in touch with a Progent network consultant for online or onsite assistance in #(state), call 1-800-993-9400 or visit Remote Computer Help.