For small office computer networks located in the state ofArkansas, Progent's Microsoft authorized technical experts can provide remote phone assistance and remote troubleshooting to solve your computer system troubles fast and affordably. Progent has developed top-notch expertise, sophisticated tools, and support knowledge bases to troubleshoot and fix computer network problems without the high cost and delays normally associated with on-site technical service visits.

If yourArkansasbusiness is situated outside of the larger metro areas such as Little Rock, Fort Smith, or Fayetteville, your local network systems support choices may be limited in technical expertise, or not available during urgent situations. This results in a network that is unpredictable or causing wasted time due to technical problems persisting for too long. Progent's team of network engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a extensive range of technical tasks for a broad range of clients. This means you obtain not only the technical expertise needed for the task, but a consultant with proven methods for applying those skills to deliver affordable network solutions.

The Progent Test Lab at the Herakles/QTS Data Center
The Progent Test and Training Lab located at the QTS Internet Data Center in Sacramento can be used for testing line-of-business applications, developing cost-effective system upgrade procedures, assessing and tuning performance, designing or verifying business continuity solutions, mitigating compatibility problems, and building training systems for new products and technologies. For Progent clients who lack sufficient internal resources to configure proper test environments, the lab cuts capital costs and technical risk and helps keep vital network initiatives on schedule.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing service offers complete hosting of a small or mid-size organization's production servers in an environment that gives the maximum level of availability and expandability and is also simple to transfer to any data center. Progent's Private Cloud hosting and management services are built on mature virtualization platforms that enable small and midsize companies with mixed- platform IT systems to economize dramatically on the costs of capital investments, system support, and IT management while achieving enterprise-class fault tolerance and an unprecedented degree of vendor independence. Learn more about Progent's ProSight portfolio of managed IT services for small businesses.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX consultant to help your organization design, deploy, administer and repair VMware vSphere and vCloud-based virtualization ecosystem for local networks, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere and vCloud consulting team offer world-class knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and business continuity. Progent has in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, fault tolerance, and application mobility.

Immediate Help for Urgent Issues
With Progentís urgent remote network troubleshooting services, your company can receive immediate help for issues that are causing lost productivity. Remote support does away with the long wait and increased expense required for on-site technical help. For ordinary network administration tasks, Progentís off-site support engineers can complete most jobs within minutes of a request, instead of forcing you to wait for up to a day for on-site help to arrive.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection consultants can assist organizations to configure Progent's ProSight Email Guard Security Gateway to use specified content policies for monitoring the content of email messages and attachments and blocking users from sending sensitive or inappropriate data or spam-like messages. ProSight Email Guard's email content filtering solutions can also help avoid reputation loss and keep compliant with industry security standards and regulatory requirements including HIPPA, Sarbanes-Oxley and PCI DSS. Learn more about Progent's complete ProSight family of value-priced network monitoring and management services for small and medium-size organizations.

Work-at-Home Solutions Consulting Expertise for An At-Home Workforce
Progent can assist small and medium-size businesses to plan, deploy and debug the network infrastructure for at-home workers. Areas of infrastructure where Progent's experts can provide support include secure and convenient VPN tunnel connections, VDI desktop software, router configuration, wireless network design and implementation, and robust Internet connections. To find out about Progent's infrastructure support services for teleworkers, visit infrastructure guidance for an at-home workforce.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Unified CM, originally named CallManager, or with Cisco Unified Communications Manager Express to build a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM apps that include Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent can provide expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, solving IP phone registration issues, setting up SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE internetworking support, and creating UCS server failover and Cisco SRST solutions for high availability.

Migration Support for Microsoft Skype for Business Server
Progent's certified Skype for Business integrators offer online and onsite consulting services for organizations of any size to evaluate the benefits of migrating to Microsoft Skype for Business Server or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to plan an on-premises, cloud-based or mixed deployment; integrate Skype for Business with SQL Server, Exchange Server, SharePoint Server and Office or Microsoft 365; configure HA mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security consultants can assist you to create and validate a security environment for your Skype for Business deployment that is compliant with government and industry requirements. Progent can also assist build a hybrid cloud deployment that integrates self-hosted Microsoft Skype for Business with the cloud platforms Skype for Business Online or Teams.

Conferencing Support Services for Telecommuters
Progent's consultants can help small and medium-size companies to deploy and troubleshoot conferencing platforms to allow their teleworkers to collaborate safely and productively with colleagues and customers. To learn about ways Progent's consultants can assist you to install and manage video conferencing solutions for telecommuters, refer to video conferencing support services for remote workers.

VoIP Platforms Consulting Services for At-Home Workers
Progent can help small and medium-size companies to deploy VoIP technology to provide their telecommuters the advantage of virtual access to the company phone infrastructure. To learn about how Progent can help your at-home workers to integrate and debug IP voice platforms, visit IP voice support services for telecommuters.

Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants offer online or onsite support to assist organizations of all sizes to design, implement, maintain, update or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent offers in-depth support for all the technologies that go into building a cohesive Cisco Jabber collaboration solution such as Cisco network devicesand management tools, Microsoft 365, Office} apps, Windows and Mac computers, Apple iOS and Google Android smartphones, SIP trunking, Wi-Fi systems, cyber security, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a modern collaboration ecosystem.

Get in Touch with a Progent Network Support Expert
To find out how to get in touch with a Progent network consultant for remote or onsite assistance, phone 1-800-993-9400 or visit Remote Network Support.

An index of content::

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    Progent's Disaster Recovery/Business Continuity specialists offer in-depth experience assisting small organizations to reduce system downtime by providing cost-effective remote consulting services for disaster recovery/business continuity planning, high-availability IT design, data backup and restore solutions, and transparent maintenance. Progent's business continuity consultants can assist your company to develop and validate an efficient business continuity plan that aligns with your business needs and IT budget. Progent's disaster recovery specialists can help you to architect, implement, and maintain fault-tolerant technologies including redundant Internet access, virtualized servers, fail-over clustering, network load balancing, continual off-site backup, and multi-location hot backup centers.

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