For small company networks located within the state ofArkansas, Progent's Microsoft certified technical experts can deliver online help and remote troubleshooting to solve your network systems issues fast and cost effectively. Progent has acquired enterprise-class skills, advanced software utilities, and support knowledge bases to identify and repair network problems without the high cost and time delays normally associated with on-site technical service dispatches.

If yourArkansassmall business is located outside of the larger metropolitan areas such as Little Rock, Fort Smith, or Fayetteville, your local computer support options may be limited in technical expertise, or unavailable during an emergency. This results in a computer network that is unpredictable or causing efficiency loss due to technical issues continuing for too long. Progentís staff of expert network engineers average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a diverse range of customers. This means you obtain not only the technical competency needed for the job, but a professional with proven methods for applying those skills to provide cost effective network solutions.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent offers advanced online expertise for disaster recovery/business continuity planning, testing, and training to help you to prepare for possible catastrophes, minimize service disruption for your essential network functions, eliminate data loss, and comply with regulatory mandates and contractual requirements. Progent's business continuity consultants can team with your management and IT administration group to provide risk and business impact evaluation, define dependencies, specify the assets required to run your organization, determine business-critical IT functions and specify acceptable recovery times, qualify colocation centers, configure secure offsite access capability for key employees, plan notification systems and define responsibilities for staff, document a complete recovery plan, and train key people to execute your agreed upon solution. Progent's Windows Server 2019 high availability cluster experts and Windows Server 2016 disaster recovery/business continuity experts can assist you to plan and deploy an affordable disaster recovery solution for hybrid cloud deployments using failover cluster technology proven in Microsoft's Azure cloud.

Economics of Helpdesk Management and Co-management Services
Progent's Shared Help Desk services deliver substantial budgetary and operational benefits in comparison to a Help Desk Call Desk staffed by an internal technical support team. The cost for Level 1 IT support for Progent's Co-managed Help Desk service averages under $18/user/month. For details about the advantages of Progent's Outsourced Help Desk Call Center services, visit Progent's outsourced and co-sourced IT Call Desk benefits.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity. Read about Progent's complete ProSight series of value-priced network monitoring and management services for small and medium-size organizations.

Cisco Firepower NGFW Series Firewalls Consulting Experts
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance boost over Cisco's previous-generation ASA 5500-X firewalls and offer unified management of advanced cybersecurity features such as application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco-certified CCIE-certified firewall consultants can help you to design and carry out a smooth upgrade to Firepower firewalls from from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's security services to build and centrally control network environments that include local offices, data centers, private clouds and public clouds. For details about Cisco's Firepower family of Next Generation Firewalls, see Cisco Firepower Series firewalls consulting expertise.

PC Desktop Consulting and Support Services
Progent can deliver a wide range of affordable services to help your business to deploy, configure, repair, and manage desktop PCs and laptops powered by Windows, Apple macOS and OS X, or various editions of Linux. Progent's desktop consulting services include Windows 10 planning and migration consulting, Windows 8.1 support, Windows 7 maintenance, Microsoft 365 integration, and 64-bit computing expertise.

MS Dynamics GP Programming and Support
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped architecture that enhances cloud integration, supports popular handheld devices, permits one-time login with Microsoft Azure Active Directory, and strengthens security. Progent's certified Microsoft Dynamics GP 2015 R2 consultants and developers offer the broad knowledge and experience to resolve the many IT and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will maximize the return on your investment in this mission-critical platform.

Design and Configuration Consulting for Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified Wi-Fi experts offer Aironet Wi-Fi access point consulting and Cisco wireless controller integration to help you benefit from the IEEE 802.11ac Wi-Fi standard to get three times the speed for your wireless LAN while expanding the coverage.

Detailed Reporting of Services Provided
Progent provides complete and detailed documentation of all service work to make sure customers donít ever feel ďcaptiveĒ to their IT service organization. Progent sends e-mail accounts of services shortly after finishing each support task, and also provides a hard copy along with monthly invoices. Comprehensive network service reporting makes it easier for customers to move to a new support provider or take on increased support duties internally. Complete support documentation also give management the visibility required to determine the value of maintenance services and produce more realistic IT budgets.

Stealth Penetration Testing
Stealth intrusion testing is a key part of any comprehensive IT system security strategy. Progentís security experts can perform thorough stealth penetration security tests without the knowledge of your company's internal network support staff. Unannounced penetration checking uncovers whether current security defense tools such as intrusion incident warnings and event history analysis are properly set up and consistently monitored.

Contact a Progent Computer Consultant
To learn how to get in touch with a Progent computer consultant for remote or onsite assistance, phone 1-800-993-9400 or visit Remote Computer Help.

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    Progent's ProSight Email Guard uses the technology of leading information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter.

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    Progent's Microsoft-certified consultants can provide online or in-person support to assist organizations of any size to design, deploy, administer, and repair a backup-and-restore system built around System Center 2012 Data Protection Manager. Progent can help you to upgrade from older versions of Data Protection Manager or from another backup system, and Progent can integrate your Data Protection Manager deployment for on premises, cloud, or hybrid datacenters. Progent can provide as-needed help for resolving especially challenging issues, or full project management services. Progent can also help your business to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.

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    Progentís Microsoft certified consultants provide small and medium sized businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can protect your business network from attack by external and inside sources. Forefront TMG and ISA Server perform thorough examination of Internet protocols such as Hypertext Transfer Protocol, which allows these security platforms to detect many threats that can get by ordinary firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your IT protection through expert design and deployment of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft engineers can assist your company to configure Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.

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