For office network systems located throughout the state ofArkansas, Progent's Microsoft and Cisco authorized technical experts can deliver online help and troubleshooting to repair your computer network issues quickly and cost effectively. Progent has developed world-class skills, advanced software utilities, and support databases to troubleshoot and fix IT problems while avoiding the expense and delays associated with in-person technical service dispatches.
If yourArkansassmall business is located outside of the larger urban areas such as Little Rock, Fort Smith, or Fayetteville, your nearby network support options may be limited in skills, or unavailable during a crisis. This can result in a computer network that is unusable or causing productivity loss due to technical issues continuing for too long. Progentís team of expert network engineers average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of customers. This means you get not just the technical expertise needed for the job, but an expert with proven methods for applying that expertise to deliver affordable network solutions.
Exchange Server 2016 Migration Consulting
Progent's MS Exchange 2016 Server migration consultants can assist you in all phases of your upgrade to Microsoft Exchange 2016 including planning HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining storage requirements for your virtual machines (VMs), databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Oracle Administration Services and Software Development
Progent offers online access to an Oracle expert for Oracle database administration support or an Oracle application developer. Progent can help your business to create effective mechanisms for key Oracle database administration tasks including performance tuning, backup/recovery processes, and database security, or train your in-house personnel to use industry best practices for streamlining major management procedures. Progent can also provide the support of a PL/SQL programmer to help you to build, test, troubleshoot, or port Oracle-based applications that can vary from forms to database-powered web sites. Progent has skill with SQL Developer, SQL *Plus, and JDeveloper and can help you to optimize existing SQL programs using Oracle's SQL Access Advisor.
Temporary CIO Support Services
Progent can provide businesses with an information management expert who can serve as a temporary or part-time Chief Information Officer. This experienced technology executive can offer strategic direction to help your company to deploy appropriate IT products to improve business operations so they align more closely with your business goals. Your company can develop and install a well thought out IT strategy without incurring the expense of a full-time senior IT executive. Important tasks Progent's part-time CIO can carry out include strategic planning, rationalizing technology budgets, developing models for ROI, reengineering business processes, negotiating contracts with vendors, establishing security and compliance policies, monitoring service level agreements, streamlining network management, software revision control, IT asset documentation control, and disaster recovery/business continuity planning.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX expert to help your organization design, deploy, manage and troubleshoot VMware vSphere-powered virtualization solution for local networks, private and public clouds, or hybrid cloud systems. Progent's VMware vSphere and vCloud consultants can provide advanced knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery. Progent offers in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility.
Infrastructure Support Services for Teleworkers
Progent can help small and medium-size businesses to design, deploy and debug the network infrastructure needed to support a remote workforce. Aspects of infrastructure for which Progent's consultants can provide guidance include safe and convenient VPN tunnel connections, VDI desktop platforms, router configuration, wireless network planning and implementation, and reliable Internet connections. To learn about Progent's network infrastructure expertise for teleworkers, visit network infrastructure consulting services for telecommuters.
ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small or mid-size company's servers in a solution that delivers the maximum degree of dependability and scalability and is in addition simple to migrate to another host. Progent's Private Cloud hosting and management services are based on proven virtualization technologies that enable small and midsize businesses with mixed- platform IT systems to save dramatically on the costs of capital investments, system maintenance, and network management while benefiting from world-class reliability and an unprecedented level of vendor flexibility. Learn more about Progent's ProSight portfolio of managed IT services for small businesses.
Altaro VM Backup Solutions for Backup and Disaster Recovery
Altaro VM Backup offers small and mid-size businesses a dependable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud environments and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Progent is a certified Altaro partner and offers a wide range of remote or onsite services to help you to plan, deploy, manage and troubleshoot a comprehensive backup/restore solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup software. For more information, go to Altaro VM Backup consulting.
Cisco Unified Messaging and Collaboration Consulting
Progent offers remote or on-premises access to a certified CCIE engineer to assist your business to plan, deploy, manage and repair converged communications networks based on Cisco Unified Communication technology in a local, distributed, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have extensive experience helping companies of all sizes to build collaboration solutions by delivering expert services that include Cisco Unified Communications Manager (Unified CM) and Cisco CallManager system design and deployment, Voice over IP and video phones and soft phones setup, and Cisco wireless IP phone solutions. Progent can help you with Cisco's extensive portfolio of UC applications such as Cisco Jabber, WebEx, Unity Connection, Unified Contact Center Express, and Unified Attendant Console.
Data Backup and Recovery Consulting Services
Progent's backup and restore consultants offer help for a wide array of products and technologies that provide solutions for protecting Microsoft Windows, Mac, and Linux servers and workstations as well as notebooks and smartphones. Progent can help you with leading backup products by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability integration. Progent also offers support for Acronis Backup and Recovery, MozyPro, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan, and Oracle Solaris FLARs. For large organizations, Progent offers VMware Site Recovery Manager and NSX consulting. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and mid-sized businesses as an affordable outsourced service for reliable backup/disaster recovery.
Extended Hours Online Technical Support
Progent's low-priced after-hours online support program offers clients 24x7 access to remote technical support from Progent's Technical Response Center (TRC). Support services available beyond normal business hours include resolving issues with Microsoft-based servers, Microsoft Windows desktop support, assistance with MS Office applications, system backup and recovery, and fundamental routing and switching support for Cisco networking products.
Talk to a Progent Network Support Expert
To find out how you can contact a Progent computer support expert for remote or onsite expertise, call 1-800-993-9400 or visit Online Computer Help.