For business network systems located throughout the state ofArkansas, Progent's Microsoft and Cisco authorized professionals can provide remote phone support and remote troubleshooting to resolve your computer network troubles quickly and affordably. Progent has acquired enterprise-class skills, software utilities, and support databases to troubleshoot and fix IT problems while avoiding the cost and time delays normally associated with on-site service visits.

If yourArkansascompany is located outside of the larger metropolitan areas such as Little Rock, Fort Smith, or Fayetteville, your nearby computer support options may be limited in skills, or unavailable during a crisis. This results in a network that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progentís staff of expert network professionals average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a broad variety of technical projects for a broad range of customers. This means you get not only the technical expertise needed for the job, but a professional with proven methods for applying those skills to deliver cost effective network solutions.

Online Education for Popular Desktop Apps
Progent offers online instruction for popular client software. Progent's Webinar training covers areas that include Office 365 Excel and Power BI reporting, Office 365 Word VBA macro programming, PowerPoint collaboration, Outlook security, Microsoft Office Access rapid application development, Microsoft Dynamics GP migration, and Windows 10 configuration. Live online learning offers all the advantages of conventional classroom sessions, including immediate interaction between clients and trainers, but eliminates the costs of transportation and the hassle of attempting to accommodate the availability of multiple students.

Backup/Recovery Solutions for an At-Home Workforce
Progent can assist small and medium-size businesses to design, deploy, verify and maintain data protection technology for work-from-home employees. To find out about Progent's backup/restore solutions for telecommuters, refer to backup solutions for telecommuters.

Planning and Configuration Support for Meraki Cloud-managed Wireless APs
Progent's Cisco Meraki Wi-Fi access point experts provide remote and on-premises support to assist businesses of any size to design, install, maintain, expand or repair Wi-Fi networks that include Cisco Meraki APs. Progent can help you to set up and support Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a remote office to a large campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco products including Catalyst, Nexus and Meraki switches, ASR routers and firewalls to create a seamless ecosystem that provides identical access, performance, security compliance, manageability and uptime for wired and wireless users irrespective of their location or device. (Refer to Cisco Meraki switches configuration and management.)

Consulting for Managing the Remote Endpoints of Your Telecommuters
Progent can assist small and medium-size organizations to install centralized endpoint management and monitoring tools for maintaining endpoint devices operated by an offsite workforce. To learn about how Progent can help your business to manage and monitor the remote endpoints of your at-home workers, visit consulting for managing and monitoring the endpoints of your telecommuters.

MS Project Server Integration and Training
Progent's Microsoft Project Server and Project Online consultants can provide advanced online and onsite support for Microsoft Project Server and for all Microsoft platforms that work in conjunction with Microsoft Project Server. Consulting support services provided by Progent include Project Professional integration, SharePoint 2013 design and configuration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 programming and troubleshooting, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 troubleshooting,Office Excel and Microsoft Office 365 Excel development, and Office PowerPoint and Visio online training. Progent offers access to Cisco-certified CCIE engineers to help your company to enhance your environment to accommodate local, branch office, at-home, and mobile workers so that they can use Microsoft Project Server to work together safely and efficiently. Progent's certified network security experts can assist you to adopt and police security policies that safeguard important business data without interfering with the productive exchange of authorized information.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned VoIP specialists offer Cisco UC540 consulting services to help you to manage your legacy UC500 VoIP system or plan and carry out an efficient upgrade to a current IP telephony and voicemail solution.

Cisco Small Business WiFi Access Points System Design and Troubleshooting
Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-based devices engineered as value-priced Wi-Fi solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts can provide remote or onsite configuration and debugging support to assist you to plan, implement, update, optimize, manage and debug Cisco Small Business wireless access point environments of any scale or architecture. To find out more about Progent's support for current and legacy Cisco Small Business 100, 300 and 500 family of wireless access points, refer to Cisco Small Business WiFi access points system design and troubleshooting.

Remote Support for Windows Server 2008
The sophistication and versatility of Microsoft Windows Server 2008 R2 requires an IT professional with hands-on experience and diverse knowledge in designing and deploying efficient end-to-end business technology networks. The professional experience of Progent's seasoned Windows Server experts, averaging over a decade of background integrating Microsoft-powered technology, helps insure your success in maintaining and troubleshooting your Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 consulting experts can also assist you to assess the advantages of migrating from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that integrates local resources with cloud-based services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

Remote Workers Integration Services
Progent has two decades of experience helping small and mid-size businesses to plan, deploy, optimize, manage, and debug information networks that support teleworkers. To learn about Progent's expertise for at-home workers, go to at-home workers services.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 migration consulting to assist businesses of any size to plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid deployment model. Progent can assist your company to evaluate the benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to benefit from the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain clusters.

Expert Wireless Engineering and Support
Progent's wireless solutions consultants have broad expertise in the integration and support of wireless networking technology and can help your IT team to plan, configure, administer and repair wireless solutions that are secure, robust, scalable, easy to manage and operate, ready to handle your vital workloads, and transparently incorporated into hybrid cloud networks. Remote and onsite expertise offered by Progent cover a selection of wireless technologies and include smartphone and tablet management, Wi-Fi network infrastructure design and deployment, wireless site surveys, wireless IP phone configuration, and building-to-building wireless connections.

Check Point Firewall Integration Consulting
Progent's Check Point firewall consultants can help you design, deploy, and administer firewall environments that rely on Check Point Software Next Generation firewalls and Check Point's subscription-based SandBlast security services. To find out about Progent's consulting services for Check Point security gateways, see Check Point Software next generation firewall configuration expertise.

Windows Server 2019 Upgrade Expertise
Progent's Microsoft Gold-certified Windows Server 2019 experts can help your organization to plan and carry out a cost-effective migration to Windows Server 2019 using an on-premises deployment architecture or a hybrid model that integrates cloud-hosted Windows Server on Azure with on-prem Windows Server 2019. For more information, visit Microsoft Windows Server 2019 migration consultants.

Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants offer remote or onsite support to help organizations of all sizes to plan, implement, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent can provide in-depth support for all the technologies that make up building a cohesive Cisco Jabber collaboration solution including Cisco network appliancesand management software, Microsoft Office applications, Windows and Mac computers, iOS and Android smartphones, SIP trunking, WiFi networks, security and compliance, cloud integration, telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a cohesive collaboration ecosystem.

Windows Server 2012 R2 Migration and Support
Progent's certified Windows Server 2012 consultants can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and rollout strategies, tune your network for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT management, staff, develop an enterprise-wide security strategy, streamline IT administration, help with application development, and build and test a disaster recovery/business continuity plan. If you are thinking about moving from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration consultants can help you to evaluate the benefits of Windows Server 2016 for your business and plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid deployment model.

Contact a Progent Network Consultant
To learn how to access a Progent network support expert for online or on-premises expertise, phone 1-800-993-9400 or visit Online Computer Help.

An index of content::

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    The service background of Progent's certified Windows Server consulting team, with an average of more than 10 years of support in Microsoft integration, assures you success in selecting the edition and set up of Windows 2003 Server that matches best with your company's goals. Progent can also assist you with designing, deploying, administering and supporting powerful IT solutions powered by Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Microsoft Windows NT.

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    Progent's Microsoft-certified consultants have over a decade of experience designing, deploying, optimizing and repairing Microsoft SCOM solutions and offer companies of all sizes advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to design an architecture for SCOM 2012 servers that provides the performance and resilience required to monitor your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs according to industry best practices for tracking network fabric as well as Microsoft and third-party applications and services. In addition, Progent can provide fast online or onsite technical support to assist you to remediate critical problems uncovered by SCOM 2012.

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    Progentís IT outsourcing services provide economical computer consulting for small organizations. Whether it includes designing network infrastructure, creating an internal Help Desk or outsourcing a one, deploying an updated e-mail system, monitoring your network, or developing an on-line business solution, outsourcing your IT engineering services can reduce costs and eliminate risks, permitting IT support budgets to grow in a more moderate and controlled fashion than is possible by assembling a large, all-purpose in-house network support staff. Progentís Outsourcing White Paper and datasheets explain how Progent can enable you to create a secure and robust system foundation for your critical business software powered by Windows including Microsoft Office XP, Office 2003, and Office 2000.

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    Top Shared Helpdesk Technical Support

    Progent offers several essential kinds of Help Desk support : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft professionals offers your clients convenient access to a dependable support group with extensive experience providing phone support and online repair for IT systems powered by Microsoft products. Progent's focus is on earning the support Call Center a respected image as a solid contributor to company productivity. Progent's goal is to fix rather than simply report problems.

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    ISSAP Certified Cybersecurity Architecture Engineers

    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification through rigorous testing and significant experience with information security architecture. ISSAP security experts possess in-depth knowledge of access control mechanisms and techniques, telecommunications and network protection, cryptography, requirements analysis, business continuity planning (BCP) and DRP, and physical security. Progent's ISSAP-certified security experts can assist your business with all phases of architecture security.

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    Forefront TMG Firewall Technical Support Services

    Forefront TMG 2010 is based on the powerful security technologies of Internet Security and Acceleration Server and provides a centrally administered web gateway that acts as a one-server solution for a variety of security functions including an multi-layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, Virtual Private Network management, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 includes comprehensive web security reporting features, permits custom reports generated by SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual server to lower costs and enhance availability. Progent's Microsoft-certified consultants can help your company to plan and execute pilot and production implementations; integrate Microsoft Forefront TMG 2010 with Windows Server 2008, Active Directory, Microsoft SQL Server, Exchange Server, and SharePoint; install Microsoft Forefront TMG 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and provide continuing support and repair services. Progent can also assist you to upgrade economically to Forefront Threat Management Gateway 2010 from ISA Server.

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    Progent can provide comprehensive support for each phase of your Microsoft Exchange Server 2010 migration with services that include end-to-end project management services, site prep, project planning, specification of all new software and equipment required, recommended vendor sourcing, pilot testing at client location or at Progent's test lab, setting up temporary coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the production system, deactivating the previous servers, and webinar training for client's IT group and users.

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    Progent's certified SQL Server 2019 consultants can help you to evaluate the business case for upgrading to SQL Server 2019 and can deliver fast online or on-premises access to experts in solution design and integration, application programming, SQL Server management, and network security.

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    Progent's consultants can assist you with any phase of Microsoft Azure migration including requirements definition, prerequisites assessment, system architecture, pre-production testing, implementation, automated administration, performance optimization, license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can help you to configure and troubleshoot firewalls and VPN tunnels so that your users can safely access to Azure-based resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft platforms to work in the cloud including Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also help you to create a hybrid cloud environment that seamlessly combines on-premises datacenters with Azure services.

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    Progent's Cisco-certified wireless technology consulting experts can help organizations to configure, manage, and troubleshoot Cisco wireless products such as Cisco's Aironet and Meraki Wave 2 wireless access points as well as Cisco's Wireless Network Controllers.

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    Progent's wireless site survey services help you to design, implement and debug a Wi-Fi LAN adapted to your environment, providing your business a WLAN that has the coverage, speed, capacity, QoS, data protection, and roaming ability your company requires. Wireless site survey services from Progent include online predictive analysis for designing a wireless LAN and on-premises survey services for validating, optimizing, and troubleshooting an operational Wi-Fi LAN.

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