For office networks located anywhere in the state ofArkansas, Progent's Microsoft certified technicians can provide online assistance and troubleshooting to fix your network systems problems fast and affordably. Progent has acquired top-notch skills, advanced software utilities, and support knowledge bases to troubleshoot and resolve IT problems while avoiding the expense and delays associated with on-site technical service dispatches.

If yourArkansasorganization is situated beyond the larger metropolitan areas such as Little Rock, Fort Smith, or Fayetteville, your nearby computer support options may be limited in skills, or not available during a crisis. This results in a network environment that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progent's team of seasoned network professionals average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a broad variety of technical tasks for a varied range of customers. This means you obtain not only the technical skills needed for the job, but a professional with field proven methods for applying those skills to assist with affordable network solutions.

ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) service is a next-generation endpoint protection service that incorporates cutting edge behavior analysis tools from SentinelOne to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn about the entire ProSight line of affordable network monitoring and management services for desktop and mobile endpoints.

BI Reporting and Analytics Consulting and Troubleshooting
Progentís business information reporting consultants can provide online and on premises expertise to assist you with any aspect of BI reporting from troubleshooting or modernizing reports to planning and implementing an advanced BI solution. Progent's BI consultants can assist your company to support your current BI system, help you to migrate reports and databases from an outdated reporting product to a current one, and provide as-needed remote training tailored to your specific needs. Progentís management reporting and analytics consultants offer experience in all popular business analytics reporting and visualization tools such as Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Designer.

Android Phone and Tablet Integration
Progent's Android smartphone integration consulting services have extensive experience delivering remote and onsite support for organizations of all sizes who need to incorporate Android phones into their IT systems so that mobile clients can be productive from virtually anywhere. Progent offers the breadth of skills to solve network issues that span multiple vendors and that represent a mix of older and current information technology. Progent offers budget-friendly remote expertise to help you with any aspect of designing, implementing, managing and maintaining your BYOD environment. Progent can provide occasional technical support to assist you to resolve especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to ensure that you complete strategic IT projects on schedule and on budget. Progent can help with local, cloud-based, or hybrid network environments and offers support for operating systems, applications, management tools and network infrastructure. Progent also offers specialized group or individual classes to show you how to manage and operate Android phones efficiently.

Cost Benefits of Helpdesk Management and Co-management Services
Progent's Help Desk outsourcing and co-sourcing services allow organizations to cut costs, enhance output, and adjust rapidly to sudden changes in economic conditions. Progent's Shared Help Desk Call Center services deliver substantial cost and operational advantages when compared to a Help Desk composed of an internal IT service group. The cost for Level 1 support for Progent's Co-managed Help Desk service is typically less than $18 per user per month. For details about the benefits of Progent's Outsourced Help Desk services, visit Progent's outsourced and co-sourced IT Service Desk benefits.

High-level Project Management Consultants
For enterprise project management assistance, Progent can provide the services of veteran information technology experts with years of experience as technology project managers for application development, business systems deployment, and process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These high-level project managers can provide advanced management expertise to assist enterprise clients to adhere to best practices to make sure major projects are completed on time and within budget.

MySQL Application Development and Database Administration Consulting
Progent's MySQL software developers, database architects, and DBAs offer cost-effective remote DBA or software development services and can assist businesses of all sizes to configure and manage MySQL within a dependable IT environment that provides advanced performance, expandability, and protection. Progent also has experience assisting companies migrate databases from an Oracle environment to MySQL.

Broad Experience with Microsoft's Leading Server Technology
Progent's staff of computer network consulting experts can assist large enterprises to architect, install, and manage major rollouts of key Microsoft technology by offering services like Microsoft Active Directory and Azure Active Directory configuration, Exchange Server 2019 management, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft SharePoint Server 2019 configuration, Microsoft SharePoint Server 2013 configuration, Teams integration, Skype for Business management, plus SQL Server 2019 database administration and SQL Server 2016 upgrades. Progent has helped some of the world's largest organizations to integrate solutions powered by Microsoft servers and can provide branch office support for enterprises with local offices in major cities across the United States.

Collaborative Software Support Services for Remote Workers
Progent can help small and medium-size companies to configure collaborative software such as SharePoint and Teams to make it easy for their teleworkers to engage in productive interaction with fellow workers and clients. For information about ways Progent's experts can assist companies to install and manage collaboration solutions for telecommuters, visit collaboration solutions consulting expertise for at-home workers.

Mac Consulting
Progent's experts can provide Mac users a range of services including online Mac desktop help, help with Mac software, Outlook for Mac and Microsoft Exchange expertise, Apple macOS and OS X security and connectivity engineering, co-existence between Mac and Microsoft Windows networks, and individual training. For business networks built solely on Apple macOS and OS X or for systems incorporating a combination of Apple macOS and OS X, Linux, and MS Windows-based servers and workstations, Progent has the experience and depth to deal with the complexity of designing, installing, and maintaining a network solution that is reliable, protected, fast, and aligned with your business objectives.

VoIP Solutions Expertise for a Remote Workforce
Progent can help small and medium-size companies to deploy VoIP platforms to give their remote workforce the advantage of transparent extensions of the corporate phone system. For details about how Progent can help your remote workers to deploy and troubleshoot IP voice solutions, refer to IP voice consulting expertise for an at-home workforce.

Collaborative Approach to Service and Problem Escalation
Information technologies have become increasingly sophisticated. In addition, typical small business networks include products from many different manufactures. This makes network integration and support increasingly challenging. It is unfeasible for even the most capable engineer to have in-depth knowledge in all areas of computer technology, or broad hands-on experience in the enormous range of brands, versions, and updates that small businesses incorporate in their information systems. Progent follows a collaborative approach to network consulting and depends on application experts to bring in-depth skills when needed to solve the most intractable problems effectively, at the least expense to your company.

Online Help Desk Services for Small Organizations
Progent's Standard Help Desk Services provide a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, managing accountability, remote desktop control, status tracking, problem solving, and and reporting. Intended for small companies with few if any dedicated supprt personnel for desktop issues, Progent's Standard Help Desk Services provide remote support at a substantial discount off Progent's normal desktop service rates. Progent can also provide rapid as-needed escalation to Level 2 and Level 3 consultants to handle challenging problems. For details, refer to Progentís remote Help Desk services for small organizations.

64-bit Processing Upgrade Support Services
Progentís 64-bit migration support experts can assist you to update your application servers and desktop PCs efficiently from 32 to 64 bits. Progent can assist your company to calculate the risks and benefits of upgrading to 64-bit processing, design an economical upgrade strategy that reduces operational disruptions, and deliver responsive remote help to assist your organization to install 64-bit operating systems and application programs on your existing hardware. Progent's Microsoft-expert engineers can assist your company to install the 64-bit versions of Microsoft platforms such as Microsoft Windows Server, SQL Server, Microsoft Windows 10, and Office Excel.

Planning and Support Expertise for SCOM 2012
Progent's Microsoft-certified System Center 2012 Operations Manager consultants have extensive experience planning, implementing, enhancing and tuning Microsoft SCOM environments and can provide companies of all sizes advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to manage your current SCOM deployment and resolve critical problems uncovered by SCOM 2012. Progent also offers Microsoft System Center 2016 Operations Manager expertise to help your organization to upgrade efficiently from SCOM 2012 to SCOM 2016. In addition, Progent can help you migrate to more modern versions of SCOM including SCOM 2019 and SCOM 2022.

Contact a Progent Computer Consultant
To learn how to contact a Progent network consultant for online or on-premises expertise, call 1-800-993-9400 or visit Remote Network Help.



An index of content::

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