For small business network systems located in the state ofArkansas, Progent's Microsoft qualified engineers can provide phone help and remote troubleshooting to repair your network systems problems quickly and cost effectively. Progent has developed enterprise-class skills, advanced software utilities, and support knowledge bases to identify and resolve computer network problems while avoiding the cost and time delays normally associated with onsite service visits.

If yourArkansassmall business is situated outside of the larger metro areas such as Little Rock, Fort Smith, or Fayetteville, your nearby computer support choices may be limited in skills, or unavailable during urgent situations. This results in a network environment that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progent's group of field proven network consultants average more than ten years of real-world IT industry experience, in the trenches of network support, performing a wide variety of technical tasks for a diverse range of customers. This means you get not just the technical competency needed for the job, but a professional with demonstrated methods for applying that expertise to assist with excellent network solutions.

Eliminate Dependence on an Individual Freelance Consultant
By building a partnership with a full-service computer support company such as Progent as opposed to an individual freelance consultant, your company is assured timely availability of experienced experts whenever you need them. You no longer have to worry that sickness, training, time off, or conflicting priorities with other clients will cause you to be without support when you have an emergency.

SharePoint 2019 and SharePoint Online Consulting
SharePoint Server 2019 offers much of the modern experience of cloud-hosted SharePoint Online, providing a crossover product between the traditional UI of SharePoint 2016 and the modern SharePoint environment. Progent's certified SharePoint 2019 and SharePoint Online consultants can provide affordable remote and on-premises consulting, software development, and debugging services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist you design and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines onsite and cloud components into a seamless information management solution. To find out more, visit SharePoint 2019 and SharePoint Online consulting.

Oracle Database Administration Services and Software Development
Progent offers online access to an Oracle expert for Oracle DBA support or an Oracle software programmer. Progent can assist your business to develop efficient mechanisms for key Oracle database administration tasks such as database tuning, backup/recovery strategies, and information protection, or mentor your in-house staff to use industry best practices for simplifying major administration procedures. Progent can also provide the services of a PL/SQL programmer to assist you to design, test, enhance, or migrate Oracle-based applications that can range from business reports to data-driven web sites. Progent has experience with SQL Developer, SQL *Plus, and JDeveloper and can help you to tune existing SQL code by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

Broad and Deep Expertise with Business Information Networks
Progentís team of over 100 network consultants means customers can take advantage of the leverage of over a thousand years of cumulative experience and shared knowledge to resolve the most troublesome system problems. Progentís certified information technology engineers have the knowledge and experience to find fixes fast and deliver them cost effectively.

ProSight Data Protection Services ECHO Managed Cloud Backup
ProSight Data Protection Services ECHO from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS ECHO automates and monitors your backup processes and enables fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Learn about the complete ProSight line of low-cost network management outsourcing services for small and medium-size organizations.

Virtualization Support
Virtual compute, storage and networking techniques enable IT organizations to maximize resource utilization, simplify network operations, and improve workload availability and data protection. run several virtual servers on one actual computer. Common applications for virtual servers include hardware consolidation, low-cost platforms for programs that only run on older operating systems, and economical segregation of application development or testing environments from production ones. Progent's virtualization technology engineers can provide Microsoft Windows 2022 Hyper-V Virtual Server consulting, Microsoft Windows 2019 Hyper-V Virtualization planning and deployment, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization consulting services, VMware vSphere and vCloud configuration and troubleshooting, VMware NSX network virtualization architecture and management, and Citrix XenServer assistance. Progent can deploy virtual machines to maximize speed, reliability and manageability while simultaneously cutting expenses; propose and validate business recovery strategies that reduce downtown in the event of a catastrophic failure; and deliver ongoing maintenance, repair, and consulting services as virtualization technology evolves.

Conferencing Consulting Expertise for Teleworkers
Progent's consultants can assist small and medium-size companies to deploy and debug video conferencing platforms to enable their remote workforce to communicate securely and efficiently with fellow workers and clients. For information about how Progent's experts can help companies to install and maintain video conferencing platforms for teleworkers, go to video conferencing expertise for at-home workers.

Palo Alto Networks Firewall Integration Services
Progent's Palo Alto Networks firewall consultants can help you select, configure, and manage Palo Alto Networks firewalls to provide a next-generation security ecosystem that extends across your on-premises and cloud assets and guards any user at any location with any endpoint device. To learn more, see Progent's Palo Alto Networks PA-Series firewall planning and integration consulting.

Apple macOS and OS X Consulting Services
Progent's experts offer Mac users a variety of services such as remote Apple macOS and OS X desktop support, help with Mac applications, Outlook for Mac and MS Exchange consulting, Apple macOS and OS X security and connectivity consulting, integration between Apple macOS and OS X and Windows environments, and one-on-one training. For IT systems based exclusively on Apple macOS and OS X or for systems incorporating a combination of Apple macOS and OS X, Linux, and Windows-powered servers and desktops, Progent has the background and depth to deal with the challenge of architecting, installing, and supporting a network solution that is dependable, protected, fast, and supportive of your business objectives.

MSP360 Backup Solutions
Progent's data protection experts can assist you to create, implement and debug a backup solution based on MSP360 software. MSP360 enables file/folder or image-based backup/recovery for virtual machines and physical computers, works with all popular public clouds, and permits you to build a data protection solution with a minimum RTO and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and remote management of your backup environment to protect against data loss resulting from user miscues, system errors, ill-intentioned users, and malware attacks such as ransomware. For details, see ProSight Data Protection Services 360 Backup solutions.

Progent's Consulting and Development Support for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales processes, merchants can expand their reach, lower their cost of sales, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and expedite your ROI.

Response Time of Progent's TRC for Online Support
Progent's Technical Response Center (TRC) is dedicated to providing the best level of remote IT support offered anywhere for emergency as well as standard problems. For emergency problems that impact multiple workers, vital people, or a mission-critical application, the Technical Response Center is set up to engage in one hour or less. For standard issues, the TRC is committed to respond in less than two hours. Regardless of criticality, your ticket will be created quickly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will get in touch with you regarding each corrected issue to confirm you are comfortable with the outcome and willing to close out the ticket. Learn more about Progent's TRC Customer Commitment.

Contact a Progent Network Support Expert
To find out how you can get in touch with a Progent network support expert for online or onsite expertise, call 1-800-993-9400 or go to Remote Network Support.



An index of content::

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    Altaro VM Backup software provides small and mid-size organizations a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud environments and also enables cost-effective backup to Azure Block Blob storage. Headline capabilities include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as short as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level recovery options for specific files and emails, support for Windows Cluster Shared Volumes (CSV) and for vCenter for handling large-scale deployments, and the ability to leverage Microsoft VSS technology to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a wide range of services to assist you to plan, deploy, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup.

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  • Les Kent has a 35-year track record of successful network integration, corporate management, sales, and operations. He has demonstrated a knack for creating sophisticated information technology solutions during his time as as a system architect, software developer, project manager, deployment expert, and problem solver for small companies, start-ups, and global enterprises.

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