Arkansas Network Consulting Experts
for Small and Medium-size Business IT Systems:
Online Consulting and Repair
For office networks located anywhere in the state ofArkansas, Progent's Microsoft certified technicians can provide online assistance and troubleshooting to fix your network systems problems fast and affordably. Progent has acquired top-notch skills, advanced software utilities, and support knowledge bases to troubleshoot and resolve IT problems while avoiding the expense and delays associated with on-site technical service dispatches.
If yourArkansasorganization is situated beyond the larger metropolitan areas such as Little Rock, Fort Smith, or Fayetteville, your nearby computer support options may be limited in skills, or not available during a crisis. This results in a network environment that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progent's team of seasoned network professionals average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a broad variety of technical tasks for a varied range of customers. This means you obtain not only the technical skills needed for the job, but a professional with field proven methods for applying those skills to assist with affordable network solutions.
ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) service is a next-generation endpoint protection service that incorporates cutting edge behavior analysis tools from SentinelOne to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn about the entire ProSight line of affordable network monitoring and management services for desktop and mobile endpoints.
BI Reporting and Analytics Consulting and Troubleshooting
Progent’s business information reporting consultants can provide online and on premises expertise to assist you with any aspect of BI reporting from troubleshooting or modernizing reports to planning and implementing an advanced BI solution. Progent's BI consultants can assist your company to support your current BI system, help you to migrate reports and databases from an outdated reporting product to a current one, and provide as-needed remote training tailored to your specific needs. Progent’s management reporting and analytics consultants offer experience in all popular business analytics reporting and visualization tools such as Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Designer.
Android Phone and Tablet Integration
Progent's Android smartphone integration consulting services have extensive experience delivering remote and onsite support for organizations of all sizes who need to incorporate Android phones into their IT systems so that mobile clients can be productive from virtually anywhere. Progent offers the breadth of skills to solve network issues that span multiple vendors and that represent a mix of older and current information technology. Progent offers budget-friendly remote expertise to help you with any aspect of designing, implementing, managing and maintaining your BYOD environment. Progent can provide occasional technical support to assist you to resolve especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to ensure that you complete strategic IT projects on schedule and on budget. Progent can help with local, cloud-based, or hybrid network environments and offers support for operating systems, applications, management tools and network infrastructure. Progent also offers specialized group or individual classes to show you how to manage and operate Android phones efficiently.
Cost Benefits of Helpdesk Management and Co-management Services
Progent's Help Desk outsourcing and co-sourcing services allow organizations to cut costs, enhance output, and adjust rapidly to sudden changes in economic conditions. Progent's Shared Help Desk Call Center services deliver substantial cost and operational advantages when compared to a Help Desk composed of an internal IT service group. The cost for Level 1 support for Progent's Co-managed Help Desk service is typically less than $18 per user per month. For details about the benefits of Progent's Outsourced Help Desk services, visit Progent's outsourced and co-sourced IT Service Desk benefits.
High-level Project Management Consultants
For enterprise project management assistance, Progent can provide the services of veteran information technology experts with years of experience as technology project managers for application development, business systems deployment, and process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These high-level project managers can provide advanced management expertise to assist enterprise clients to adhere to best practices to make sure major projects are completed on time and within budget.
MySQL Application Development and Database Administration Consulting
Progent's MySQL software developers, database architects, and DBAs offer cost-effective remote DBA or software development services and can assist businesses of all sizes to configure and manage MySQL within a dependable IT environment that provides advanced performance, expandability, and protection. Progent also has experience assisting companies migrate databases from an Oracle environment to MySQL.
Broad Experience with Microsoft's Leading Server Technology
Progent's staff of computer network consulting experts can assist large enterprises to architect, install, and manage major rollouts of key Microsoft technology by offering services like Microsoft Active Directory and Azure Active Directory configuration, Exchange Server 2019 management, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft SharePoint Server 2019 configuration, Microsoft SharePoint Server 2013 configuration, Teams integration, Skype for Business management, plus SQL Server 2019 database administration and SQL Server 2016 upgrades. Progent has helped some of the world's largest organizations to integrate solutions powered by Microsoft servers and can provide branch office support for enterprises with local offices in major cities across the United States.
Collaborative Software Support Services for Remote Workers
Progent can help small and medium-size companies to configure collaborative software such as SharePoint and Teams to make it easy for their teleworkers to engage in productive interaction with fellow workers and clients. For information about ways Progent's experts can assist companies to install and manage collaboration solutions for telecommuters, visit collaboration solutions consulting expertise for at-home workers.
Mac Consulting
Progent's experts can provide Mac users a range of services including online Mac desktop help, help with Mac software, Outlook for Mac and Microsoft Exchange expertise, Apple macOS and OS X security and connectivity engineering, co-existence between Mac and Microsoft Windows networks, and individual training. For business networks built solely on Apple macOS and OS X or for systems incorporating a combination of Apple macOS and OS X, Linux, and MS Windows-based servers and workstations, Progent has the experience and depth to deal with the complexity of designing, installing, and maintaining a network solution that is reliable, protected, fast, and aligned with your business objectives.
VoIP Solutions Expertise for a Remote Workforce
Progent can help small and medium-size companies to deploy VoIP platforms to give their remote workforce the advantage of transparent extensions of the corporate phone system. For details about how Progent can help your remote workers to deploy and troubleshoot IP voice solutions, refer to IP voice consulting expertise for an at-home workforce.
Collaborative Approach to Service and Problem Escalation
Information technologies have become increasingly sophisticated. In addition, typical small business networks include products from many different manufactures. This makes network integration and support increasingly challenging. It is unfeasible for even the most capable engineer to have in-depth knowledge in all areas of computer technology, or broad hands-on experience in the enormous range of brands, versions, and updates that small businesses incorporate in their information systems. Progent follows a collaborative approach to network consulting and depends on application experts to bring in-depth skills when needed to solve the most intractable problems effectively, at the least expense to your company.
Online Help Desk Services for Small Organizations
Progent's Standard Help Desk Services provide a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, managing accountability, remote desktop control, status tracking, problem solving, and and reporting. Intended for small companies with few if any dedicated supprt personnel for desktop issues, Progent's Standard Help Desk Services provide remote support at a substantial discount off Progent's normal desktop service rates. Progent can also provide rapid as-needed escalation to Level 2 and Level 3 consultants to handle challenging problems. For details, refer to Progent’s remote Help Desk services for small organizations.
64-bit Processing Upgrade Support Services
Progent’s 64-bit migration support experts can assist you to update your application servers and desktop PCs efficiently from 32 to 64 bits. Progent can assist your company to calculate the risks and benefits of upgrading to 64-bit processing, design an economical upgrade strategy that reduces operational disruptions, and deliver responsive remote help to assist your organization to install 64-bit operating systems and application programs on your existing hardware. Progent's Microsoft-expert engineers can assist your company to install the 64-bit versions of Microsoft platforms such as Microsoft Windows Server, SQL Server, Microsoft Windows 10, and Office Excel.
Planning and Support Expertise for SCOM 2012
Progent's Microsoft-certified System Center 2012 Operations Manager consultants have extensive experience planning, implementing, enhancing and tuning Microsoft SCOM environments and can provide companies of all sizes advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to manage your current SCOM deployment and resolve critical problems uncovered by SCOM 2012. Progent also offers Microsoft System Center 2016 Operations Manager expertise to help your organization to upgrade efficiently from SCOM 2012 to SCOM 2016. In addition, Progent can help you migrate to more modern versions of SCOM including SCOM 2019 and SCOM 2022.
Contact a Progent Computer Consultant
To learn how to contact a Progent network consultant for online or on-premises expertise, call
An index of content::
Cisco Architecture Configuration Services
Network Consulting Company Cisco Architecture
Progent offers fast online access to Cisco-certified CCIE networking experts. Progent's CCIE experts can link to your network using powerful remote support utilities to provide fast and affordable analysis and repair of critical network infrastructure issues.
Top Ubiquiti XG Security Gateway Consult
Ubiquiti UniFi XG AP WiFi access points Professionals
Progent can provide fast access to the expertise of veteran Wi-Fi specialists who can assist you to assess the advantages of Ubiquiti UniFi Wi-Fi APs for your company and help you to plan, install, maintain, and troubleshoot your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to help you to select, provision, and place UniFi wireless APs for your required signal coverage and throughput.
SharePoint 2019 Information Rights Management Integration Support
SharePoint 2019 Server Farm Design Onsite Technical Support
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer economical remote and onsite consulting, application development, and troubleshooting services for businesses of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help customers plan and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud components into a seamless information management system.
Remote Employees Collaboration Online Support Services
Remote Workers Collaboration Software Remote Consulting
Progent can help small and mid-size companies to configure collaboration applications to allow their remote workforce to engage in positive interaction with colleagues and clients.
Microsoft Exchange Server 2016 Migration Planning IT Consultants
MCSE Expert Certified Online Technical Support Exchange Server 2016 Migration
Progent can help your business in all phases of your upgrade to Exchange 2016 such as planning high availability infrastructure for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your VMs, databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; planning, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Computer Consultants Remote Desktop Connection for Apple Mac
Windows Applications on Apple Mac Consultant
For businesses with a combination of Apple Mac and Windows computers, there are two popular alternatives for running Windows-dependent applications on macOS or OS X: remote access to an actual Windows computer or local emulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac enables you to connect a Mac to a networked Microsoft Windows-based PC to use Windows applications and access system resources. Microsoft's Virtual PC for Apple Mac emulates Microsoft Windows on a Mac computer so that you can run Microsoft Windows applications locally. Progent's macOS and Mac OS X technology support experts can assist you to manage these products for using Windows programs on your Apple Macs and can in addition help your organization to assess and configure third-party solutions for Microsoft Windows PC simulation.
Helpdesk Sharing Specialist
24/7/365 Virtual Help Desk Professional
Progent's Co-managed Call Center service makes it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the leading shared PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Part-Time CIO Professionals
24/7 CIO Consulting
Progent can provide small companies with an information management professional who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can provide long-term direction to help you deploy appropriate IT products to enhance business operations so they align better with your business objectives. Your business can develop and install a well thought out IT strategy without incurring the expense of a full-time senior IT executive.
VPN Security Cybersecurity Contractors
Firewall and VPN Cybersecurity Contractors
Progent offers small and medium size businesses professional consulting for Intrusion Protection products and IPsec VPN technology from leading firewall and Virtual Private Network security companies including WatchGuard, Juniper, and SonicWall. Progent can show you how to design a comprehensive security plan and select the right technologies from multiple vendors to support your security goals while staying within your spending limits.
24 Hour IP address management Consult
Consultant ProSight IT asset management
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it.
Consultants Email Link Protection
Email Bayesian Analysis Engineers
Progent's ProSight Email Guard solution uses the technology of leading information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.
ProSight Next Generation Endpoint Protection On-site Support
Signature-based Virus Protection Computer Consultant
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware.
Dynamics GP Crystal Reports Network Consultants
Dynamics GP Enterprise Reporting Design Firms
Dynamics GP software offers analytics and reporting capabilities that let you track all operations, sales and expenses, and market patterns with built-in drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP/Great Plains reporting consulting expertise can help you design reports that let you understand your business more thoroughly, converting uncooked data into useful business information. Progent is able to enhance your reporting and analytics by offering Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to delivering reporting help, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and application design with VBasic, XML and other development environments in order to offer specialized business software development and web commerce applications that integrate seamlessly with Microsoft Dynamics GP/Great Plains.
Integration Services Tracking Service Costs
Remote Support Tracking Service Costs
Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to each customer. The discipline of detailing and archiving support records allows more effective support and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
On-site Technical Support SIP Trunk Failover
Support and Setup Cisco CUBE and SIP
Progent's Cisco-certified SIP integration experts can assist organizations of any size to plan, deploy, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-connected IP PSTN trunks and offer cost-effective remote or on-premises expertise to assist companies to move efficiently to an advanced communications environment that delivers accelerated ROI. Progent's certified Microsoft unified communications consultants can help you to establish connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms like Skype for Business Server and Lync Server for connectivity to a SIP-based IP PSTN trunk.
SharePoint Foundation Outsourcing
Microsoft SharePoint Server 2010 Remote Troubleshooting
Progent's Microsoft engineers can provide affordable remote technical support and programming services to help you to plan, implement, manage, and maintain Microsoft SharePoint 2010 environments that can involve web sites that can function as portals, extranets, document management applications, blogs, data marts, business information systems, enterprise search engines, workflows, and other utilities to support and enhance information sharing. Progent can help you integrate SharePoint 2010 with MS SQL Server and with third-party data sources as well as with Microsoft's familiar desktop applications like Office Excel, Word, PowerPoint, and Visio. Progent can assist your business to upgrade from earlier releases of SharePoint or move a mix of web applications into a unified and easily managed SharePoint 2010 environment.
Top Aironet 3800 Access Point Online Support
Emergency Cisco Certified Expert Cisco Mobility Express Technical Support
Progent's Cisco CCIE Wi-Fi infrastructure experts offer remote or onsite configuration and troubleshooting support to help you to design, implement, update, optimize, administer and debug Aironet wireless AP environments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is simple to manage and scale. Progent also can provide affordable wireless site surveys to assist you to decide the most efficient selection, placement and setup of Aironet wireless access points to accommodate your specific workplace design, construction, and anticipated network traffic.
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