For small office network systems located anywhere in the state of Arkansas, Progent's Microsoft and Cisco qualified consultants can provide remote phone assistance and remote troubleshooting to resolve your network systems problems quickly and cost effectively. Progent has acquired top-notch skills, sophisticated tools, and support databases to identify and fix network problems while avoiding the expense and time delays associated with onsite service visits. If your Arkansas company is situated outside of the larger metropolitan areas such as  Little Rock, Fort Smith, or Fayetteville, your nearby network support choices may be limited in technical expertise, or not available during a crisis. This can result in a network environment that is unusable or causing efficiency loss due to technical issues continuing for too long. Progent's group of network engineers average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a broad range of technical projects for a extensive range of clients. This means you obtain not only the technical expertise needed for the task, but an expert with demonstrated methods for applying that expertise to assist with affordable network solutions.

Broad and In-depth Expertise with Business Networks
Progentís group of over 100 computer network consultants means clients can take advantage of the leverage of more than a thousand years of cumulative background and collective knowledge to repair the most troublesome IT issues. Progentís certified information technology consultants have the knowledge and experience to find fixes fast and implement them cost effectively.

Cost Benefits of Help Desk Call Center Outsourcing and Co-sourcing Services
Progent's Help Desk outsourcing and co-sourcing service programs enable organizations to save money, increase output, and adjust quickly to sudden changes in economic conditions. Progent's Outsourced and Co-sourced Help Desk Call Center services deliver significant cost and operational benefits in comparison to a Help Desk staffed by an internal IT service team. The price for Level 1 support for Progent's Shared Help Desk service is typically less than $18 per user per month. To learn about the benefits of Progent's Shared Help Desk services, visit Progent's outsourced and co-sourced Help Desk benefits.

Work-at-Home Solutions Consulting Services for Remote Workers
Progent can help small and medium-size companies to design, deploy and troubleshoot the network infrastructure to support offsite workers. Areas of infrastructure for which Progent's consultants can provide support include safe and efficient VPN connections, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi network planning and implementation, and robust Internet connectivity. For information about Progent's network infrastructure support services for remote workers, go to infrastructure consulting services for telecommuters.

SQL Server 2012 Consulting Services
Progent offers the support of Microsoft-certified SQL Server 2012 engineers as well as experienced software developers, database administrators, project management experts, Cisco-certified network engineers, business continuity planning specialists, and data security consultants to assist you to maintain Microsoft SQL Server 2012. Progent can also provide SQL Server 2016 upgrade support or Microsoft SQL Server 2019 migration assistance to help you implement a more modern version of Microsoft SQL Server.

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that any looming issues can be resolved before they can disrupt your network. Learn about the entire ProSight series of low-cost network monitoring and management services for small and medium-size organizations.

MySQL Application Development and DBA Support
Progent's MySQL software programmers and database administrators offer affordable online database administration or software programming services and can help organizations of any size to integrate and support MySQL in a dependable network infrastructure that provides advanced performance, scalability, and security. Progent also has proven skill helping companies port databases from an Oracle environment to MySQL.

Cisco Firepower NGFW Firewalls Consulting Expertise
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost over Cisco's previous-generation ASA 5500-X security appliances and offer centralized management of advanced cybersecurity features like application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco-certified CCIE firewall consultants can assist your organization to plan and execute a smooth upgrade to Cisco Firepower firewalls from from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's security services to create and centrally manage network ecosystems that include local offices, data centers, private clouds and public clouds. For details about Cisco's Firepower portfolio of NGFWs Firewalls, visit Cisco Firepower Series firewalls consulting expertise.

Private Cloud Hosting Services
Progent makes use of the Flexential Tampa data center mainly to provide private cloud hosting. Progent maintains a group of network consultants based in the Tampa area, and Progent can also provide remote expertise from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and senior DRBC planning experts. Progent can also help you to plan and carry out a migration to the Flexential facility with services such as designing system configuration, specifying hardware components, system setup and validation, troubleshooting, streamlining remote network management, and training your network support team. For more information, refer to Progent's cloud virtual server hosting service at Flexential Data Center in Tampa Florida.

Team Approach to Support and Technical Issue Escalation
Information technologies have grown ever more complex. At the same time, most small office computer networks include products from many different manufactures. All this makes computer integration and support increasingly challenging. It is impossible for even the most capable engineer to have in-depth familiarity in all facets of information technology, or broad practical experience in the enormous range of products, versions, and revisions that small companies include in their information systems. Progent follows a team methodology to network consulting and relies on subject matter experts to bring in-depth skills when necessary to resolve complex technical issues effectively, at the least cost to you.

Consulting and Troubleshooting Expertise for System Center 2016 Operations Manager (SCOM 2016)
Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and dependable availability for critical applications by providing unified, cross-platform tracking of IT resources installed across local systems and private and public clouds. Progent's SCOM consulting team offers world-class remote and onsite expertise to help organizations of any size to design, integrate, tune, enhance and troubleshoot SCOM 2016 deployments. Progent's SCOM 2016 consultants can assist your company to move to Operations Manager 2016 from earlier versions of Operations Manager or from different monitoring products, or combine multiple monitoring systems into a cohesive infrastructure management solution. Progent can also help you extend your Operations Manager 2016 environment to incorporate resources based in public clouds by delivering Azure consulting and Amazon AWS hybrid cloud solutions. In addition, Progent's experts can assist you upgrade from SCOM 2016 to more current versions such as SCOM 2019 and SCOM 2022 .

System Center Data Protection Manager Consulting Support
Microsoft System Center 2016 Data Protection Manager offers small and medium-size organizations near-continuous backup and simplified recovery functions for Microsoft networks. SCDPM 2016 delivers application-aware backup for key platforms like SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux VMs, works with VMs hosted by Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consulting experts can help you to design, deploy, manage, and repair an enterprise-wide backup/restore solution powered by System Center 2016 Data Protection Manager. Progent can assist you to upgrade from an older release of Data Protection Manager or from an outdated system, and Progent can optimize your SCDPM 2016 environment for on premises, hosted, cloud or hybrid deployment models. Progent offers remote or onsite support and can provide occasional guidance to help you through challenging issues or deliver end-to-end project management services to help you finish your Data Protection Manager 2016 initiative on schedule and on budget.

Expert Wireless Consulting and Support Services
Progent's wireless integration consultants have broad backgrounds in the implementation and maintenance of wireless information technology and can help your IT team to plan, deploy, administer and repair wireless solutions that are compliant, resilient, expandable, easy to manage and use, able to support your vital workloads, and seamlessly integrated into hybrid cloud networks. Remote and on-premises Consulting services provided by Progent cover a variety of wireless solutions such as smartphone and tablet management, Wi-Fi infrastructure planning and deployment, Wi-Fi site surveys, wireless IP phone configuration, and building-to-building wireless integration.

Barracuda Backup Cloud and Offsite Data Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription-based backup/restore service for small and medium-size organizations. A Barracuda Backup deployment can include a purpose-built hardware appliance manufactured by Barracuda or a virtual appliance with comparable functionality but which uses your existing storage infrastructure. Barracuda Backup protects critical business data produced locally, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide array of consulting support services to assist your business to design, configure, operate and repair a BDR solution based on Barracuda Backup. For more information, see Barracuda Backup and disaster recovery consultants.

Contact a Progent Computer Support Expert
To find out how to contact a Progent network support expert for remote or on-premises assistance, call 1-800-993-9400 or go to Remote Network Help.



An index of content::

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