For small office network systems located within the state of Arkansas, Progent's Microsoft and Cisco qualified technicians can provide phone assistance and troubleshooting to repair your network systems issues quickly and affordably. Progent has developed enterprise-grade skills, software tools, and support knowledge bases to diagnose and repair IT problems without the expense and time delays normally associated with in-person technical service dispatches. If your Arkansas small business is situated beyond the larger urban areas such as  Little Rock, Fort Smith, or Fayetteville, your local computer support choices may be limited in technical capability, or unavailable during a crisis. This results in a office network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progent's staff of network engineers average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a large variety of technical projects for a varied range of clients. This means you get not just the technical expertise needed for the task, but a professional with field proven methods for applying that expertise to provide affordable network solutions.

Live Online Education for Desktop Applications
Progent provides live online instruction for a range of client software. Progent's Webinar training covers areas that include Microsoft 365 Excel and Power BI business reporting, Microsoft 365 Word VBA macro development, PowerPoint collaboration, Outlook calendar sharing, Microsoft 365 Access rapid application development, Microsoft Dynamics GP customization, Windows 10 management, and Windows 11 migration. Live online learning provides all the benefits of traditional classroom sessions, such as instant interaction between clients and trainers, but eliminates the costs of transportation and the hassle of trying to accommodate the schedules of teachers and trainees.

Wi-Fi Site Survey
Progent’s Wireless Site Survey makes it easy to plan and implement a wireless LAN optimized for your environment, offering your business a wireless solution that has the reception, speed, load-handling capability, Quality of Service, data protection, and hand-off ability your business needs. Progent's predictive wireless planning services can be carried out remotely and make use of advanced RF modeling and analysis software to plan a cost-effective wireless network. Progent’s onsite survey features onsite walkthroughs, RF and data protection audits of your existing wireless network, analysis of your building’s floor plans, testing for radio frequency interference, signal propagation modeling, selection of optimum locations for client-requested Wi-Fi APs. Location and integration support for wireless APs include Cisco Aironet wireless access point planning and deployment consulting, Cisco Small Business Wi-Fi APs support services, Cisco Catalyst 9100 Series WiFi 6/6E access points solution planning, Meraki Wi-Fi access point integration and consulting services, and Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration.

Juniper Networks Support
Progent's Juniper Networks-certified network engineers can help you to design and deploy Juniper Firewall/VPN technology, optimize and troubleshoot your network infrastructure, and migrate efficiently from outdated products to the latest versions. Progent's Junos OS consultants can provide expertise with Juniper's flagship network operating system to enable you to simplify the administration and improve the protection of your Juniper VPN devices and firewalls. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software products and can help you maintain networks that incorporate a combination of Juniper's software platforms.

Microsoft Exchange Server 2016 Upgrade Support Services
Progent's Microsoft Exchange 2016 Server migration consultants can assist you in all facets of your upgrade to Exchange Server 2016 including designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; specifying storage capacity required for your virtual machines, databases and log files; configuring HLB for fault-tolerant CAS services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web. Progent also offers Exchange 2019 planning and deployment assistance and Exchange Online consulting to help you to upgrade to a more up-to date version of Exchange Server.

Cisco Firepower NGFW Series Firewalls Consulting Expertise
Cisco's Firepower NGFWs Firewalls provide a major performance improvement over Cisco's popular ASA 5500-X security appliances and offer centralized management of modern cybersecurity features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco-certified CCIE-certified firewall consultants can assist your organization to design and execute an efficient upgrade to Firepower Series firewalls from legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's security services to build and centrally manage network ecosystems that span local offices, data centers, private clouds and public clouds. For more information about Cisco's Firepower family of Next Generation Firewalls (NGFWs), refer to Firepower Series firewalls integration experts.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so any looming problems can be addressed before they have a chance to disrupt your network. Read about Progent's complete ProSight portfolio of value-priced managed services for small businesses.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor (CISA) accreditation is an important achievement that indicates expertise in IS security auditing. Accredited by the American National Standards Institute, the CISA credential requires that consultants pass a comprehensive examination given by the ISACA professional group. Progent offers the expertise of a CISA-Certified Cybersecurity audit professional able to assist businesses in the fields of IS audit process, IT governance, network assets and architecture lifecycle, IT service delivery, safeguarding of data resources, and disaster recovery planning.

Validation, Testing, and Enhancement of Your Restore Processes by Altaro-certified Experts
Periodic validation, testing, and optimization of system restoration are vital and often underappreciated requirements for successful disaster readiness. In the event of a disaster such as a ransomware attack, these restoration drills can spell the difference between an inconvenient period of downtime and a life-or-death crisis to a business. Progent's certified Altaro VM Backup consultants can assist you to design a workflow for periodically verifying, testing, and optimizing your restore procedures in order that you can keep your backup strategy up to date and minimize the impact of a catastrophic incident.

SharePoint Server 2016 Migration and Hybrid Deployment Consulting
SharePoint 2016, intended for on-premises implementations of SharePoint, supports integration with SharePoint Online and Microsoft 365 to enable hybrid environments that seamlessly unify local and cloud infrastructure and services. Additional improvements include fast provisioning with the MinRole installation feature, increased scale, faster performance, tighter cybersecurity, enterprise analytics via Power BI support, and a modernized user experience for collaboration. Progent's Microsoft-certified SharePoint consultants can provide affordable remote and on-premises consulting expertise, application development, and debugging services for businesses of any size who want to migrate to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint. Progent can also assist customers to design and implement an efficient upgrade from SharePoint 2016 to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines local and cloud-based infrastructure into a seamless information management system. To learn more, see SharePoint Server 2016 migration consulting.

Security Protection Services for Telecommuters
Progent can help small and mid-size companies to configure endpoint security defense systems and deliver response services to support teleworkers. For information about Progent's network security defense expertise for remote workers, visit endpoint security defense expertise for teleworkers.

Consulting and Support Expertise for System Center 2016 Operations Manager (SCOM 2016)
Microsoft System Center 2016 Operations Manager is designed to ensure top performance and maximum availability for critical applications by providing unified, cross-platform tracking of IT resources installed across on-premises systems and cloud environments. Progent's consulting group offers advanced online and onsite expertise to assist organizations of any size to design, implement, tune, enhance and repair Operations Manager 2016 deployments. Progent's Operations Manager 2016 consulting experts can help you to migrate to Operations Manager 2016 from earlier versions or from different IT infrastructure monitoring products, or combine a variety of monitoring tools into a cohesive IT management solution. Progent can also show you how to extend your Operations Manager 2016 scope to incorporate resources hosted on public clouds by delivering Azure consulting and Amazon AWS hybrid cloud expertise. In addition, Progent's experts can assist you migrate from SCOM 2016 to more current releases including SCOM 2019 and SCOM 2022 .

Video Conferencing and Telepresence Consulting Services
Progent can provide the services of a certified video conferencing and telepresence engineer with an extensive background deploying products from the major telepresence providers including Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist you to design, install, expand, or troubleshoot a telepresence environment that protects your investment and optimizes the business value of your IT network. Progent can also provide the expertise of infrastructure consultants able to help businesses of any size to build and troubleshoot a communications network that delivers the speed, dependability, protection, and scalability you need to accommodate your telepresence environment.

Microsoft Exchange 2019 Server Integration Services
Progent can help your organization in any facet of your migration to Exchange 2019 such as configuring Windows Server 2019 Core for hosting Exchange; designing high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V virtualization; configuring hardware load balancing; setting up DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365; and configuring Outlook. For details, visit Progent's Microsoft Exchange Server 2019 integration services.

Barracuda Backup Cloud and Offsite Data Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup solution can include a purpose-built hardware appliance manufactured by Barracuda or a software-based appliance with similar functionality but which uses your existing storage infrastructure. Barracuda Backup protects vital business data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide array of consulting support services to assist you to plan, integrate, operate and repair a backup and disaster recovery solution based on Barracuda technology. For details, see Barracuda Backup and disaster recovery consultants.

Get in Touch with a Progent Computer Consultant
To learn how to contact a Progent computer support expert for remote or on-premises help, phone 1-800-993-9400 or go to Remote Computer Help.



An index of content::

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