For office networks located within the state ofArkansas, Progent's Microsoft and Cisco certified professionals can provide remote phone assistance and remote troubleshooting to resolve your network issues quickly and cost effectively. Progent has developed enterprise-grade expertise, advanced software utilities, and support knowledge bases to troubleshoot and resolve computer network problems while avoiding the cost and time delays associated with in-person technical service calls.
If yourArkansasorganization is located beyond the larger metro areas such as Little Rock, Fort Smith, or Fayetteville, your local network support options may be limited in technical expertise, or not available during a crisis. This results in a network environment that is unpredictable or causing wasted time due to technical problems continuing for too long. Progentís team of network consultants average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a broad range of technical projects for a diverse range of clients. This means you obtain not only the technical skills needed for the task, but an expert with field proven methods for applying those skills to deliver efficient network solutions.
iPhone Integration and Management
Progent's iPhone and iPad integration consultants offer cost-effective online consulting to assist your business to design, configure, and fix any facet of your iOS and Windows integration solution and is available for quick tasks to help you get past occasional technical bottlenecks or major engagements to help you finish large-scale projects on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you create or maintain a highly available, secure and scalable network infrastructure that aligns with your computing model. Progent can also provide online and onsite training for individuals or groups to show you how to manage and use your iOS devices in a secure, team-oriented environment that maximizes the strategic value of your information system.
Integration Help for Office 365 Applications and Cloud Services
Office 365 is Microsoft's extensive suite of productivity applications and cloud services offered on a subscription basis. Office 365 apps and cloud services are offered in an array of product bundles targeted at markets from individuals and home offices to global enterprises. Progent offers fast and easy online access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Android technology. Progent can help you to evaluate the many subscription plans offered with Office 365 and integrate your network with Office 365 so you realize maximum business value. Progent's Office 365 integration consultants offer expertise with multi-vendor networks that include Windows, macOS, and Linux software. Progent can also assist you to build and maintain hybrid networks that transparently combine local and cloud-based resources.
NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with synchronous replication to deliver fast, zero RPO disaster recovery between sites located as far as 300km away from one another. Progent can provide online or on-premises access to a certified NetApp MetroCluster consultant who can assist your business to plan, deploy, administer, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that aligns with your functional requirements and budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster environment by delivering help with tasks like assigning shelf IDs, arranging aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker, designing a configuration replication network, and verifying your MetroCluster disaster recovery system to prove compliance with information assurance standards and regulatory mandates.
World-class Cisco Help from Experienced CCIE-certified Consultants
Progent is the leading source of convenient, immediate, and affordable access to Registered Cisco CCIE engineers. Cisco Certified Internetwork Experts are recognized network gurus who earn this top-level classification only as a result of thorough examination by Cisco. CCIEs are able to resolve even the most complicated problems surrounding network design, integration, troubleshooting, and service. Progentís CCIE consultants cooperate intimately with Cisco engineers in identifying problems with Cisco's IOS software and devising fixes or obtaining software updates to resolve anomalies. Progent offers fast access to a CCIE by phone so that you are able to get immediate help for tough network troubles that are impacting business efficiency but are outside the expertise of your local network service resources.
ProSight Network Audits for Assessing Network Infrastructure Health
Prosight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable and safer Active Directory environment. Both options also provide the long-term benefits of advanced remote network monitoring and management (RMM) technology. These benefits can include simpler network management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. To find out more about ProSight Network Audits and to see sample reports, visit ProSight Network Audits.
Amazon AWS Migration Consulting Services
Progent's Amazon Web Services (AWS) planning and integration consultants offer cost-effective remote consulting to help companies to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon S3 for expandable cloud storage, and Glacier for low-cost archival storage. Progent can help your IT team with every phase of Amazon AWS integration including requirements analysis, readiness assessment, system design, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewall configuration and VPN access and can help you create cloud-centric or hybrid environments that efficiently integrate Amazon AWS resources. Progent offers as-needed support or Progent can provide project management outsourcing to help you move smoothly to the Amazon AWS cloud.
Online Consulting for Microsoft Windows Server 2008 R2
The sophistication and integration demands of Windows Server 2008 requires an IT expert with practical experience and diverse knowledge in architecting and deploying efficient end-to-end business technology environments. The experience of Progent's Microsoft-certified Windows Server engineers, averaging over ten years of background integrating Microsoft-powered solutions, helps insure your success in supporting and managing your Microsoft Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 support experts can also assist you to assess the benefits of migrating from Microsoft Windows 2008 to Windows Server 2012 R2 or later. If you are considering building a hybrid architecture that combines on-premises systems with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.
Simple Engagement and Billing Structure
Progent's easy by-the-minute billing model requires no complex contracts, retainers or hidden fees. Many other companies have minimum billable time or other extra fees that drive up service. For remote support during regular business hours, you only get billed for the actual time spent working on your problem. If it only requires ten minutes to fix your problem, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you pay exclusively for the time when Progent's expert is actually on-site solving your issues. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you might have to pay for our engineerís travel time, but never a higher emergency rate. Because Progent maintains a large pool of expert consultants located within the entire service territory, an available expert is typically close by to help. Progent can also offer onsite service to most zip codes in the U.S. within 24 hours of answering a service call. Progent's online technical support team has delivered help to small companies in every state (Refer to Progent's customer testimonials.)
Microsoft Virtual Desktop Support
Microsoft's virtual desktop technologies lower the work required for IT administrators to deploy software programs so that they are standardized across an entire user base, offer the power to manage access to business information, and allow quick deployment of additional or updated desktops. With Windows Server 2016, the Terminal Services utility has been revamped and renamed Remote Desktop Services (RDS). Microsoft's new VDI infrastructure that powers Remote Desktop Services streamlines client connectivity, enhances performance, strengthens security, centralizes administration, and provides an almost transparent client experience. Progent's Windows Server 2016 engineers can assist your company to assess the strategic benefits of Microsoft's virtual desktop technologies, configure pilot and on-line environments, improve your network architecture to support virtualized clients efficiently, evaluate and remediate security problems, and train your network administrators to utilize best practices to achieve maximum payback from client virtualization.
Management Consulting for Lync 2013
Lync 2013, rebranded Skype for Business Server, is an on-premises platform that enables organizations of all sizes to create a manageable and protected communications ecosystem that supports a Bring-Your-Own-Device computing model with IM, real-time presence, audio/video and web conferencing with app sharing, as well as IP and PSTN calling across a wide range of stationary PCs and handheld devices. Progent's certified Lync 2013 experts can help you to support your legacy Lync environment or design and carry out a cost-effective migration to a modern solution by providing Skype for Business consulting. Progent can also help you create a hybrid cloud network model that integrates on-prem Skype for Business Server with Skype for Business Online or with Microsoft Teams cloud platforms.
Remote Desktop Call Center Services for Small Organizations
Progent's Standard Help Desk Services offer a complete solution that handles all facets of remote desktop technical support from service requests through ticketing, managing responsibility, screen sharing, status tracking, problem resolution, and and reporting. Designed for small businesses with few if any in-house service personnel for end users, Progent's Help Desk Services offer online support at a significant discount off Progent's normal Level 1 desktop troubleshooting rates. Progent can also provide rapid as-needed escalation to subject matter consultants to resolve challenging issues. For details, refer to Progentís remote desktop Call Center services for small businesses.
Microsoft Office 365 Integration with On-premises Exchange
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 and on-premises installations of Exchange. This permits you to have specific Exchange mailboxes hosted on your corporate datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can assist your organization with any phase of planning, implementing and debugging your hybrid Office 365 solution. Progent's Exchange consultants can provide as-needed support to help you through challenging technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is successfully completed on schedule and within budget. To find out more about Progent's consulting services for hybrid Office 365 and on-premises Exchange systems, refer to Office 365 integration with on-premises Exchange.
Cisco IOS Update Consulting
If you incorporates Cisco appliances, you could be using an old version of Cisco IOS, the network OS used in virtually all Cisco router and current Cisco switches. Cisco often publishes updates to IOS to correct bugs, plug security gaps, or add features. However, updating Cisco IOS and other Cisco operating systems can be tricky, depending on your Cisco appliance and your system environment. As an example, there may be limited local Flash storage that might cause a new OS version to execute improperly. Progent's Cisco CCIE network engineers offer a wide variety of services associated with upgrading Cisco IOS software or any other Cisco control software like IOS EX, CallManager or Unified Communications Manager (CUCM). Progent's consultants can run inventories of your router software, propose appropriate upgrades, prepare Cisco appliances, copy software images/, activate and verify your new software, tune throughput, troubleshoot problems, and teach your network support managers how to take advantage of all significant new capabilities.
Talk to a Progent Network Support Expert
To see how to get in touch with a Progent network support expert for online or on-premises help, phone 1-800-993-9400 or visit Remote Network Help.