Arkansas Computer Technical Support
for Small and Midsize Business IT Systems:
Online Support and Troubleshooting
For office networks located within the state ofArkansas, Progent's Microsoft and Cisco certified professionals can provide remote phone assistance and remote troubleshooting to resolve your network issues quickly and cost effectively. Progent has developed enterprise-grade expertise, advanced software utilities, and support knowledge bases to troubleshoot and resolve computer network problems while avoiding the cost and time delays associated with in-person technical service calls.
If yourArkansasorganization is located beyond the larger metro areas such as Little Rock, Fort Smith, or Fayetteville, your local network support options may be limited in technical expertise, or not available during a crisis. This results in a network environment that is unpredictable or causing wasted time due to technical problems continuing for too long. Progent’s team of network consultants average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a broad range of technical projects for a diverse range of clients. This means you obtain not only the technical skills needed for the task, but an expert with field proven methods for applying those skills to deliver efficient network solutions.
iPhone Integration and Management
Progent's iPhone and iPad integration consultants offer cost-effective online consulting to assist your business to design, configure, and fix any facet of your iOS and Windows integration solution and is available for quick tasks to help you get past occasional technical bottlenecks or major engagements to help you finish large-scale projects on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you create or maintain a highly available, secure and scalable network infrastructure that aligns with your computing model. Progent can also provide online and onsite training for individuals or groups to show you how to manage and use your iOS devices in a secure, team-oriented environment that maximizes the strategic value of your information system.
Integration Help for Office 365 Applications and Cloud Services
Office 365 is Microsoft's extensive suite of productivity applications and cloud services offered on a subscription basis. Office 365 apps and cloud services are offered in an array of product bundles targeted at markets from individuals and home offices to global enterprises. Progent offers fast and easy online access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Android technology. Progent can help you to evaluate the many subscription plans offered with Office 365 and integrate your network with Office 365 so you realize maximum business value. Progent's Office 365 integration consultants offer expertise with multi-vendor networks that include Windows, macOS, and Linux software. Progent can also assist you to build and maintain hybrid networks that transparently combine local and cloud-based resources.
NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with synchronous replication to deliver fast, zero RPO disaster recovery between sites located as far as 300km away from one another. Progent can provide online or on-premises access to a certified NetApp MetroCluster consultant who can assist your business to plan, deploy, administer, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that aligns with your functional requirements and budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster environment by delivering help with tasks like assigning shelf IDs, arranging aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker, designing a configuration replication network, and verifying your MetroCluster disaster recovery system to prove compliance with information assurance standards and regulatory mandates.
World-class Cisco Help from Experienced CCIE-certified Consultants
Progent is the leading source of convenient, immediate, and affordable access to Registered Cisco CCIE engineers. Cisco Certified Internetwork Experts are recognized network gurus who earn this top-level classification only as a result of thorough examination by Cisco. CCIEs are able to resolve even the most complicated problems surrounding network design, integration, troubleshooting, and service. Progent’s CCIE consultants cooperate intimately with Cisco engineers in identifying problems with Cisco's IOS software and devising fixes or obtaining software updates to resolve anomalies. Progent offers fast access to a CCIE by phone so that you are able to get immediate help for tough network troubles that are impacting business efficiency but are outside the expertise of your local network service resources.
ProSight Network Audits for Assessing Network Infrastructure Health
Prosight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable and safer Active Directory environment. Both options also provide the long-term benefits of advanced remote network monitoring and management (RMM) technology. These benefits can include simpler network management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. To find out more about ProSight Network Audits and to see sample reports, visit ProSight Network Audits.
Amazon AWS Migration Consulting Services
Progent's Amazon Web Services (AWS) planning and integration consultants offer cost-effective remote consulting to help companies to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon S3 for expandable cloud storage, and Glacier for low-cost archival storage. Progent can help your IT team with every phase of Amazon AWS integration including requirements analysis, readiness assessment, system design, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewall configuration and VPN access and can help you create cloud-centric or hybrid environments that efficiently integrate Amazon AWS resources. Progent offers as-needed support or Progent can provide project management outsourcing to help you move smoothly to the Amazon AWS cloud.
Online Consulting for Microsoft Windows Server 2008 R2
The sophistication and integration demands of Windows Server 2008 requires an IT expert with practical experience and diverse knowledge in architecting and deploying efficient end-to-end business technology environments. The experience of Progent's Microsoft-certified Windows Server engineers, averaging over ten years of background integrating Microsoft-powered solutions, helps insure your success in supporting and managing your Microsoft Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 support experts can also assist you to assess the benefits of migrating from Microsoft Windows 2008 to Windows Server 2012 R2 or later. If you are considering building a hybrid architecture that combines on-premises systems with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.
Simple Engagement and Billing Structure
Progent's easy by-the-minute billing model requires no complex contracts, retainers or hidden fees. Many other companies have minimum billable time or other extra fees that drive up service. For remote support during regular business hours, you only get billed for the actual time spent working on your problem. If it only requires ten minutes to fix your problem, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you pay exclusively for the time when Progent's expert is actually on-site solving your issues. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you might have to pay for our engineer’s travel time, but never a higher emergency rate. Because Progent maintains a large pool of expert consultants located within the entire service territory, an available expert is typically close by to help. Progent can also offer onsite service to most zip codes in the U.S. within 24 hours of answering a service call. Progent's online technical support team has delivered help to small companies in every state (Refer to Progent's customer testimonials.)
Microsoft Virtual Desktop Support
Microsoft's virtual desktop technologies lower the work required for IT administrators to deploy software programs so that they are standardized across an entire user base, offer the power to manage access to business information, and allow quick deployment of additional or updated desktops. With Windows Server 2016, the Terminal Services utility has been revamped and renamed Remote Desktop Services (RDS). Microsoft's new VDI infrastructure that powers Remote Desktop Services streamlines client connectivity, enhances performance, strengthens security, centralizes administration, and provides an almost transparent client experience. Progent's Windows Server 2016 engineers can assist your company to assess the strategic benefits of Microsoft's virtual desktop technologies, configure pilot and on-line environments, improve your network architecture to support virtualized clients efficiently, evaluate and remediate security problems, and train your network administrators to utilize best practices to achieve maximum payback from client virtualization.
Management Consulting for Lync 2013
Lync 2013, rebranded Skype for Business Server, is an on-premises platform that enables organizations of all sizes to create a manageable and protected communications ecosystem that supports a Bring-Your-Own-Device computing model with IM, real-time presence, audio/video and web conferencing with app sharing, as well as IP and PSTN calling across a wide range of stationary PCs and handheld devices. Progent's certified Lync 2013 experts can help you to support your legacy Lync environment or design and carry out a cost-effective migration to a modern solution by providing Skype for Business consulting. Progent can also help you create a hybrid cloud network model that integrates on-prem Skype for Business Server with Skype for Business Online or with Microsoft Teams cloud platforms.
Remote Desktop Call Center Services for Small Organizations
Progent's Standard Help Desk Services offer a complete solution that handles all facets of remote desktop technical support from service requests through ticketing, managing responsibility, screen sharing, status tracking, problem resolution, and and reporting. Designed for small businesses with few if any in-house service personnel for end users, Progent's Help Desk Services offer online support at a significant discount off Progent's normal Level 1 desktop troubleshooting rates. Progent can also provide rapid as-needed escalation to subject matter consultants to resolve challenging issues. For details, refer to Progent’s remote desktop Call Center services for small businesses.
Microsoft Office 365 Integration with On-premises Exchange
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 and on-premises installations of Exchange. This permits you to have specific Exchange mailboxes hosted on your corporate datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can assist your organization with any phase of planning, implementing and debugging your hybrid Office 365 solution. Progent's Exchange consultants can provide as-needed support to help you through challenging technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is successfully completed on schedule and within budget. To find out more about Progent's consulting services for hybrid Office 365 and on-premises Exchange systems, refer to Office 365 integration with on-premises Exchange.
Cisco IOS Update Consulting
If you incorporates Cisco appliances, you could be using an old version of Cisco IOS, the network OS used in virtually all Cisco router and current Cisco switches. Cisco often publishes updates to IOS to correct bugs, plug security gaps, or add features. However, updating Cisco IOS and other Cisco operating systems can be tricky, depending on your Cisco appliance and your system environment. As an example, there may be limited local Flash storage that might cause a new OS version to execute improperly. Progent's Cisco CCIE network engineers offer a wide variety of services associated with upgrading Cisco IOS software or any other Cisco control software like IOS EX, CallManager or Unified Communications Manager (CUCM). Progent's consultants can run inventories of your router software, propose appropriate upgrades, prepare Cisco appliances, copy software images/, activate and verify your new software, tune throughput, troubleshoot problems, and teach your network support managers how to take advantage of all significant new capabilities.
Talk to a Progent Network Support Expert
To see how to get in touch with a Progent network support expert for online or on-premises help, phone
An index of content::
ProSight Behavior-based Virus Detection Consulting Services
Network Consultants ProSight Endpoint Protection
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats.
On Demand Staff Augmentation Information Technology Consulting
Setup and Support Temporary IT Staffing
Progent's short-term staff augmentation services enable you to respond to the need for IT professionals without dealing with the expense and hassle associated with identifying and hiring reliable technical workers and without adding to your full-time workforce.
NetApp SnapMirror Engineers
Technology Professional NetApp Clustered Data ONTAP
Progent can provide enterprise clients the services of a NetApp-certified consultant to deliver remote or on-premises expertise for NetApp's entire line of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Areas of NetApp SAN solutions supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive patching, storage management, security and compliance, disaster recovery, and remediation. Progent offers Level 3 support to assist you to take care of problems with NetApp SAN environments efficiently following best practices.
wireless IP phone configuration Online Technical Support
Wi-Fi IP phone integration Specialist
Cisco's wireless VoIP phones are hardened Wi-Fi handsets designed for professionals who are on the move within office, hospitality, retail or other environments where management requires portable phones that provide more administrative control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Creating solutions with Cisco's wireless IP phones typically demands that you configure and fine tune numerous components of your Wi-Fi environment including access points, switches, Cisco wireless LAN controllers, and management software. Progent's Cisco-certified consultants can provide remote and onsite support to help your organization build and administer a Cisco wireless VoIP phone deployment by delivering integration services that range from debugging the configuration of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of a campus.
Computer Engineer SharePoint 2019 Web Parts
SharePoint 2019 Communication Sites Information Technology Consulting
Progent's certified SharePoint 2019 and SharePoint Online consultants offer affordable remote and on-premises expertise, application development, and technical support services for organizations of all sizes who want to migrate to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can help you design and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines local and cloud-based components into a seamless information management system.
Specialists ASA Firepower
After Hours Cisco Firepower 9300 Series Firewalls Support Outsourcing
Cisco's Firepower Next Generation Firewalls deliver a major performance boost over Cisco's popular ASA 5500-X security appliances and offer centralized management of modern security capabilities such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to design and carry out a smooth migration to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's security services to create and centrally manage network ecosystems that include local offices, data centers, private clouds and public clouds.
Meraki Outdoor APs Support Services
Meraki Wave 2 Wi-Fi Access Point Consultant
Progent's Cisco Meraki wireless AP consultants provide online and on-premises support services to help businesses of any size to design, deploy, manage, expand or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can help your business to configure and support Cisco's Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a branch office to a campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to build a seamless network infrastructure that delivers identical access, responsiveness, security, ease of management and uptime for wired and wireless clients regardless of their mobility or device.
Microsoft High Availability Data Centers Consultant Services
Engineers Fault Tolerant Colo
Progent's Data Center professionals can show you how to identify high availability data centers that meet the specific needs of your company. High availability collocation sites are particularly appealing to small companies due to of their affordability and simplified logistics in comparison to taking a do-it-yourself approach. Trying to create an in-house data center that offers even a minimum degree of fault tolerance is financially prohibitive for typical small companies. Progent can help you get all the advantages of high availability data centers and fault tolerant colo sites by offering a complete range of engineering and maintenance services.
VMware VMotion Technology Professional
After Hours VMware VMotion Consulting
Progent can provide the assistance of a certified VMware VCDX consultant to help you plan, configure, manage and repair VMware vSphere-powered virtualization ecosystem for local networks, private and public clouds, or hybrid cloud deployments. Progent can provide advanced expertise for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent has in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide high uptime, fault tolerance, and application mobility.
Internal Security Inventory Consultant
24-Hour Engineer Internal Security Inventory
Progent offers two ultra-affordable service bundles designed to enable small businesses to get a professional security evaluation from a certified security consultant. With Progent's External Security Inventory Scan, a security engineer administers a comprehensive test of your network from outside your firewall to uncover possible risks in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Scan, an engineer executes a network scan from an authorized machine within your company firewall to assess vulnerabilities to internal attacks. The two security inventory services are configured and executed from a protected remote site.
IT Consulting Windows 8.1 Wireless
Services Windows 8.1 Upgrade
Progent's Microsoft-certified experts can deliver a range of IT outsourcing and co-sourcing services to assist companies of any size to install, manage, and support environments that include desktops, laptops, tablets, or smartphones based on Microsoft Windows 8.1. For larger organizations, Progent's senior project managers can assist to set up testing labs to evaluate Windows 8.1 and plan and manage Windows 8.1 deployment plans following industry best practices.
Security Consultants Information Security
Law, Investigation and Ethics Network Security Audit
For small and midsize companies, network security and compliance is too complex to stay ahead of yet too risky to overlook. The world's biggest enterprises have been hacked, and the leading cloud services have on occasion been knocked out. It seems as though there's nowhere to hide. Progent makes it economical for small and midsize businesses to implement vital IT security projects effectively by providing the benefit of billed time to the nearest minute without any minimum charge for remote support. This means you can have the help of a seasoned information expert to provide precisely the help you need whenever you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help you with any aspect of system security including security audits, virus defense and recovery, spam and email content filtering, email data loss and data leak protection, regulatory compliance reporting, and designing a complete security strategy.
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