Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile PDAs were at one time among the most popular solutions for maintaining anytime-anywhere access to messaging, scheduling, web-based applications, and other vital business information. Progent offers Arlington, Texas companies the services of BlackBerry-premier professionals who can help companies to manage their BlackBerry deployments or transition efficiently to a more popular smartphone solution.

As the sophistication of small company networks has expanded, and as the demand for world-class security, dependability, and disaster recovery has become the standard for organizations of all sizes, effective deployment and maintenance of RIM BlackBerry technology has grown increasingly challenging. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and corporate databases, small organizations often resort to external support professionals who specialize in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified consultants who can help small businesses to plan, manage, and troubleshoot BlackBerry-based solutions economically and efficiently, doing away with the necessity for an internal BlackBerry technology expert and reducing the expense and stress of maintaining wireless workers. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This breadth of experience, combined with Progent's efficient online service delivery capabilities, gives small businesses an affordable alternative for integrating BlackBerry technology seamlessly into their business information network.

Progent's experts can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also help you to upgrade from previous releases of BlackBerry and Microsoft software, configure streamlined administration tools to help you track and control BlackBerry devices across your company, define security policies that are right for your business, customize mobile applications, and make sure that your network architecture is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your regular backup procedures in order that it can be restored quickly and thoroughly.

Technical Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry smartphones, offering a single solution for handling key tasks like smartphone deployment, upgrades, and retirement and also offering a strong infrastructure for data protection and fault tolerance. BlackBerry BES Server delivers seamless communication between Microsoft Exchange Server, Groupwise, or Lotus Domino email platforms and BlackBerry users and allows over-the-air synchronization.

RIM BlackBerry BES Server Troubleshooting Assistance

BES Server features a wealth of security options beginning with advanced encryption of messages transmitted between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows great versatility in selecting levels of security to match the specific needs of your company's network. Progent's BlackBerry certified engineers can assist your company to select advanced security features and enable them remotely. Samples of these over-the-air configurable security settings include:

  • Disable a BlackBerry device
  • Wipe information from a missing or stolen BlackBerry smartphone
  • Lock out Bluetooth
  • Enable internal protection against malicious attacks

BES Server also offers flexibility in selecting mechanisms to prevent mobile users from loading or running unsecure or prohibited software. Progent can assist you to choose protective techniques like:

  • Specify exactly which applications are allowed on the device
  • Prevent third-party software from allocating non-volatile memory on the BlackBerry device
  • Determine which functions external programs can use on the BlackBerry device
  • Limit the types of connections third-party applications running on the BlackBerry device can establish
  • Prevent all external applications from being installed or run on the smartphone

Some Ways That Progent Can Assist Your Business to Manage and Support Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has earned certifications from RIM in all major facets of BlackBerry integration. Progent's BlackBerry support skills range from troubleshooting synchronization problems to architecting mobile productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures including resolving enterprise activation issues, registering and deleting BlackBerry smartphone clients, setting activation passwords, configuring wireless software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry engineers can also show you how to use administration tools like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing wireless LANs for enterprise activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry BES system and assist your company to define and install appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange Server architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Exchange. Progent's BlackBerry consultant has support skills in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to add and delete BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and support storage groups, configure permissions, set up the MDS and Instant Messaging, implement access control lists, manage Microsoft Exchange data flow, create, edit, and assign WLAN and VPN configurations, set up SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, deploy, validate, troubleshoot, and document a wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network needs assessment, system design, deployment strategy and execution, performance optimization, design of a high-availability environment, information backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to create a mobile wireless environment that fits within your IT budget and supports your business plans. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help you to determine which management model and physical components match your needs, and analyze your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning options for software editions, processors and storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry expert can assist your company to choose and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security engineers to run network-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Certified Expert
To get in touch with Progent about technical help for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.