Consulting Support Services for BlackBerry Technology
RIM BlackBerry SupportBlackBerry mobile smartphones were at one time one of the most popular solutions for achieving mobile connectivity to email, scheduling, web-based programs, and other vital business data. Progent can provide Arlington, Texas companies support from BlackBerry-certified experts who can assist businesses to maintain existing BlackBerry environments or migrate smoothly to a more popular mobile solution.

As the complexity of small business IT technology has increased, and as the demand for world-class protection, reliability, and disaster recovery has grown to be the standard for businesses of any size, successful deployment and maintenance of RIM BlackBerry technology has become more challenging. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and shared databases, small businesses frequently turn to external consulting firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can assist small organizations to design, administer, and repair BlackBerry solutions affordably and effectively, dispensing with the need for an in-house BlackBerry technology expert and reducing the cost and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, combined with Progent's efficient remote service delivery model, provides small businesses an economical solution for integrating BlackBerry products seamlessly into their IT network.

Progent's engineers can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and messaging systems function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft software, set up easy-to-use administration utilities so you can track and control BlackBerry devices across your business, define security policies that are right for your company, develop custom wireless applications, and ensure that your IT network architecture is properly designed to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your scheduled backup procedures so that it can be restored rapidly and safely.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services


Consulting Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies administration and support of RIM BlackBerry devices, providing a single platform for handling critical jobs such as smartphone installation, updates, and deactivation and also providing a strong infrastructure for data protection and fault tolerance. BlackBerry BES Server supports transparent communication between Microsoft Exchange, Novell GroupWise, or Domino email platforms and BlackBerry handsets and supports remote synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BES Server features a variety of security options starting with automatic encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows great flexibility in adjusting degrees of protection to match the specific needs of your company's network. Progent's BlackBerry authorized engineers can assist your company to choose powerful security features and activate them remotely. Samples of these over-the-air configurable security features are:

  • Lock down a BlackBerry device
  • Wipe information from a missing BlackBerry smartphone
  • Disable Bluetooth
  • Activate internal defenses against malicious attacks

BlackBerry Enterprise Server also provides flexibility in selecting ways to keep BlackBerry users from installing or running unsafe or unauthorized software. Progent can assist you to select blocking processes like:

  • List precisely what applications are allowed on the device
  • Prevent third-party software from allocating persistent memory on the BlackBerry device
  • Determine which functions external programs can access on the device
  • Restrict the kinds of connections external software running on the smartphone can initialize
  • Block all external programs from being installed or executed on the smartphone

Professional BlackBerry Technical Support Services Offered Remotely from Progent
Progent's certified BlackBerry support specialists are accessible remotely to provide prompt assistance to companies in the Arlington region or anywhere in Texas. Progent's seasoned remote consulting experts have helped businesses solve network issues and reduce IT service costs in each state in the country and established a substantial following of satisfied clients. (See Progent's customer testimonials.)

Progent offers online consulting support for a broad array of technologies associated with BlackBerry software and devices including wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server, and strengthening mobile security. Important BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to carry out common support operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters, editing user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company email solution. Progent's seasoned experts can in addition assist your business to resolve a broad range of issues associated with synchronization, device recognition, email reconciliation, web access, wireless connections, IM, workstation software installation, and Desktop Redirector.

As a top innovator in delivering nationwide online technical assistance for small business networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry technical support costs low and, by handling problems promptly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, administering, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to add and delete BlackBerry device clients on Exchange and Windows Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, install access control lists, control Exchange data flow, create, edit, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and produce documentation for a mobile wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and network needs analysis, system architecture, deployment planning and execution, performance optimization, configuration of a fault-tolerant environment, information backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to design a wireless solution that meets your information technology budget and aligns with your business plans. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, help you to decide which management approach and physical components match your requirements, and evaluate your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices about alternatives for software versions, processors and mass storage, network architecture, and application set up.

To optimize system protection, Progent's BlackBerry-certified expert can help you to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to perform company-wide security assessment and compliance testing and recommend improvements to accommodate your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Qualified Professional
To ask Progent about professional support for BlackBerry wireless solutions, phone 1-800-993-9400 or visit Contact Progent.



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    Progent can help you in any phase of your migration to Microsoft Exchange Server 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning high availability (HA) infrastructure for a local, cloud-based or hybrid environment; moving mailboxes; designing and configuring Windows Hyper-V; configuring hardware load balancing; building Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; updating firewalls; integration with O365; and configuring Outlook clients.

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    For large businesses, Progent can supplement in-house IT groups by offering extensive background in supporting critical Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server consulting. For the national or worldwide enterprise with branch offices, Progent can act as a transparent local supplement of corporate IT management. Progentís enterprise consulting services include corporate-wide security, remote branch office support, system architecture, Sarbanes Oxley compliance, project planning, and top-level service for multiple location network environments powered by Enterprise Windows 2000. Progent can offer field engineers and specialists to assist with a site move or branch move, or a network designer to assist with building or using an Internet Data Center or Hosting Facility.

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    Progentís non-stop inter-site connectivity and 24x7 system infrastructure engineers can help small businesses create non-stop Interoffice connectivity through fully redundant system architectures featuring automatic failover. Progentís Cisco Certified Internetwork Experts can design and implement ultra-reliable Inter-office networks based on zero-downtime EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how multi-path connections and automatic fail-over can provide affordable 24x7 interoffice connectivity.

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    Progent has 20 years of background assisting small and mid-size businesses to design, deploy, optimize, administer, and debug computer networks that support at-home workers.

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    Progent's Cisco certified network infrastructure consultants can provide advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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    Progent's Microsoft-certified consultants offer online or onsite expertise to assist organizations of any size to plan, implement, manage, and troubleshoot a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from older versions of Data Protection Manager or from another backup system, and Progent can integrate your Data Protection Manager deployment for onsite, cloud, or hybrid environments. Progent can provide as-needed support for resolving especially challenging problems, or comprehensive project management services. Progent's consultants can also help you to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.

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    Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, enhancing and repairing SCOM solutions and offer companies of any size expert remote or on-premises consulting services for SCOM 2012. Progent can assist you to plan a topology for SCOM 2012 servers that delivers the performance and resilience required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs according to best practices for monitoring network fabric and Microsoft and third-party applications and services. Also, Progent can provide responsive online or on-premises technical support to help you to fix critical issues uncovered by System Center 2012 Operations Manager.

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    Progent can assist small and medium-size organization to design, deploy, test and troubleshoot backup/restore systems to support teleworkers.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it.

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    Microsoft Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft Internet Security and Acceleration Server and provides a centrally managed Internet gateway that acts as a single-server platform for a variety of security functions including an application layer and network layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway includes advanced web security reporting features, allows customized reporting powered by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual machine to cut costs and enhance recoverability. Progent's Microsoft-certified consultants can assist your company to design and execute pilot and production implementations; interface Microsoft Forefront Threat Management Gateway with Windows Server 2008, AD, SQL Server, Exchange Server, and SharePoint 2010; set up Forefront Threat Management Gateway to operate on a virtual machine with Windows Hyper-V; and provide continuing consulting and repair services. Progent can also assist your organization to upgrade economically to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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    Cisco has designed an extensive array of routers that includes appliances built to provide the security, performance, and reliability required by customers from branch offices to worldwide enterprises. Cisco routers include support for redundancy, automatic failover, and redundant power for improved reliability and network uptime. Progent can show you how to choose and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it economical to grow as you add new users, start new offices, deploy new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide help with a range of routers based on the Cisco IOS operating system, such as the Cisco 800 family of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, plus legacy 1700 and 2600 Routers.

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    Progent offers Microsoft Windows 2003 Cluster Server assistance to help your organization implement non-stop clustered servers designed to provide 100% operation. Clustered Windows servers for non-stop networks include Windows Cluster Server, Microsoft SQL Cluster, and Exchange Server Cluster. By helping you build non-stop server clustering environments around Windows Clustered Server 2003, Progentís Certified Windows consultants ensure that your zero-downtime clustered servers are set up to optimize the competitive advantage of your computer system.

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    Progent's expertise delivering Microsoft .NET services and SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer platforms enable Progent to create custom mission-critical programs and eCommerce environments that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting services can help you create reports that allow you to track your business more effectively, transforming uncooked information into valuable insights into your business.

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    Progent's virtual classroom webinars offer small companies the affordability, ease, and versatility of virtual seminars plus the effective pedagogic methods of expert instructors who utilize the latest technology to simulate live, interactive learning environments. Progent offers online education for popular desktop software including elements of Microsoft Office suite such as Office Excel, Word, Access, and Visio: MS Dynamics accounting and analytics software including Microsoft Dynamics GP; plus additional popular desktop applications like Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progent's certified Windows Server 2019 consultants can assist your company to plan and implement an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 offers significant enhancements in scale, speed, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and container support.

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    Small to middle size businesses can now enjoy all the benefits of Microsoft System Center Operations Manager and also have fast access to Progentís Microsoft and Cisco Certified network consulting professionals. With Progent's affordably priced network support programs, small and midsize businesses can choose a simple System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution. Progent offers expertise in Operations Manager to provide small company networks world-class availability, protection, and performance.

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