Arlington, Texas Microsoft Certified Exchange Engineers
Exchange and Office365 Implementation Design Support, Migration Assistance, and Expert Troubleshooting
Progent's Microsoft-certified consultants have more than 20 years of background helping companies to design, install, and manage messaging solutions built around Microsoft Exchange Server. For companies in Arlington Texas, Progent offers a range of cost-effective Exchange Server consulting and maintenance services to make sure that your organization's Exchange solution features:
Data security and compliance
Inbound and outbound virus and spam blocking and message content management
Easy connectivity for off-site and on-the-road workers
Time-saving management tools
Multi-media inboxes with voice messaging, IM, Real-time Presence, and video conferencing capability
Non-intrusive and high-speed data backup and restoration
Tight integration of on-premises and cloud-based resources
Progent's Exchange Server support and troubleshooting specialists can help your organization to plan and implement non-disruptive migrations from older email environments to an up-to-date Microsoft platform. Progent's 64-bit upgrade consultants can assist your company to assess the strategic advantages and risks of upgrading to a 64-bit edition of Exchange Server and can assist you to create and implement an efficient upgrade plan to a 64-bit release of Exchange. Progent's Power BI consultants can help you use information from Exchange spreadsheets to build modern visualizations to include in interactive Power BI analytical reports and dashboards. Progent can also help you to integrate your Microsoft Exchange-based messaging environment with the new generation of smartphones by offering wireless integration support services that include Apple iPhone integration and Android phone integration.
Microsoft allows you to create seamless hybrid environments that combine Office 365 Exchange Online and on-premises Exchange systems. This allows you to have some mailboxes located on your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of designing, integrating and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange consultants can deliver occasional support to help you resolve stubborn technical problems and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is completed on time and within budget. To find out more about Progent's online consulting support for integrating Office 365 and on-premises Exchange systems, refer to Office 365 integration with on-premises Exchange.
Microsoft Exchange 2019 Deployment Services
Progent can help you in any facet of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 Core as a host for Exchange; designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and configuring Hyper-V virtualization; setting up hardware load balancing (HLB); configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Microsoft Teams or Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft Office 365; and configuring Outlook clients. For more information, see Progent's Microsoft Exchange 2019 deployment services.
MS Exchange Server 2016 Integration
Exchange 2016 Server's new design permits simplified implementation and scale, higher utilization of hardware resources, and reduced management expense. MS Exchange Server 2016 offers closer integration with Office 365 apps, support for Windows Server 2016, faster I/O performance, enhanced data loss protection, and better recovery, feature-rich support for iOS and Android mobile devices, full browser-based management, and a more functional web client. Find out more about Progent's Exchange 2016 support services.
MS Exchange 2013 Configuration
Microsoft Exchange 2013 includes significant enhancements to the functionality of its predecessor Exchange 2010 and delivers important new features plus a revamped architecture. These improvements favorably impact key areas such as ease of administration, availability, security, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the business benefits of migrating to Microsoft Exchange 2013, create a cost-effective validation and rollout strategy, and train your IT team to manage your Exchange Server 2013 solution. Progent can also provide ongoing remote support and management services for Exchange 2013. Read more concerning Progent's MS Exchange 2013 consulting.
Microsoft Exchange 2010 delivered powerful new technology for high-availability, protected, unified messaging. Compared to Exchange Server 2007 or Microsoft Exchange Server 2003, Exchange 2010 Server is less expensive to install and maintain, simpler to manage and scale, more comprehensive in features, faster, less prone to single-point breakdown, more complete in its services for mobile workers, and better equipped to safeguard sensitive information and resist hacker assaults. Learn more about Progent's MS Exchange Server 2010 help.
Exchange 2007 Server Help
Microsoft Exchange 2007 Server is designed to meet the demands for data security, anywhere connectivity, speed, and reliability. Microsoft Exchange Server 2007 provides built-in fault tolerance that enables world-class robustness to keep your Exchange environment operating smoothly, reduce spam and malicious email, and help your business to adhere to government and industry requirements. Learn more about Progent's Microsoft Exchange Server 2007 consulting services.
Microsoft Exchange 2003 Server Consultants
Microsoft Exchange 2003 offers a reliable, expandable, and easy-to-manage infrastructure with round-the-clock email and collaboration as well as low cost of ownership. Microsoft Exchange Server 2003 continues to be in wide use due to the fact that it enables a broad range of collaborative functions, including scheduling capabilities, chat groups, and group folders, and also provides sharing of information across geographic, logical, and protocol borders with features like IM, low latency data, and video conferencing. Though Microsoft no longer provides support for the product, Exchange 2003 remains among the most popular editions of Microsoft's Exchange product line. Progent can help your company to maintain your existing Microsoft Exchange Server 2003 solution or migrate to the latest edition of Microsoft Exchange Server. Learn additional information about Progent's Microsoft Exchange 2003 Server support.
Exchange Server 2000 Consultants
Unlike Microsoft Exchange 5.5, which uses its built-in directory, Microsoft Exchange Server 2000 utilizes Active Directory, offering a simplified management and protection architecture. Microsoft Exchange 2000 still has a large user base despite the fact that Microsoft has terminated support for the platform. Progent's seasoned email experts offer a decade of experience working with Microsoft Exchange 2K and can help your company to maintain your current Exchange 2K solution or show you the business benefits of more recent releases of Exchange and help you to upgrade affordably to a more advanced incarnation of the industry's most popular email technology. Find out more information about Progent's Microsoft Exchange 2K consulting services.
Exchange 2016 Server Migration Expertise
Progent's consultants can assist you with all phases of your MS Exchange 2016 Server upgrade including planning, testing, mailbox migration, decommissioning and training. Progent's consultants can help you to assess the business benefits of deploying Exchange 2016, design and carry out a smooth migration, and deliver on-going troubleshooting. Progent can assist you to create an Exchange 2016 ecosystem that utilizes local and/or cloud datacenters. Learn more details about how Progent's Exchange Server 2016 migration support services can help your organization to upgrade cost-effectively from your current Exchange solution to Exchange 2016.
MS Exchange 2013 Server Upgrade Consulting Services
MS Exchange Server 2013 includes important improvements to Exchange Server 2010 and introduces new capabilities as well as a simpler design. Progent's consultants can help your business to upgrade to MS Exchange 2013 utilizing as much as feasible of your existing infrastructure. Progent's consultants can also assist your business to integrate MS Exchange 2013 Server with Lync 2013, SharePoint Server, and Office or Office 365 for advanced collaboration and enterprise search features. Learn how Progent's Exchange 2013 migration consultants can ensure that you upgrade smoothly to Exchange 2013 Server for local, cloud, or hybrid environments.
MS Exchange Server 2010 Migration Consulting Services
Progent offers expert help for each phase of your Exchange Server 2010 migration including end-to-end project management, site analysis, project planning, specification of new software licenses and hardware needed, recommended vendor sourcing, system verification at client site or at Progent's testing facility, setting up temporary coexistence between Microsoft Exchange 2010 and Exchange Server 2003 or Exchange 2007, deployment the production system, deactivating the old system, and webinar training for customer's support group and users. Find out more about how Progent's Microsoft Exchange 2010 Migration Support can assist your business to move affordably and productively from your older Exchange Server environment to Microsoft Exchange 2010 Server
Spam and Virus Filtering, Data Leakage Prevention plus Email Content Filtering and Email Encryption ProSight Email Guard is Progent's spam and virus filtering, data leakage prevention and email encryption platform that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's ProSight Email Guard Spam Filtering, Virus Defense, Content Filtering and Data Leakage Protection.
Upgrade Support for Microsoft Teams and Skype for Business
Progent's Microsoft Teams consultants and Skype for Business integrators offer remote and on-premises expertise for organizations of all sizes to assess the costs/benefits of upgrading to Microsoft Teams or Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can assist you to design a local, cloud or mixed deployment; integrate Microsoft Teams or Skype for Business with SQL Server, Exchange, SharePoint Server and Office or Office 365; configure HA solutions; connect Microsoft Teams or Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication platforms like Cisco UC. Progent's certified information security experts can assist you design and verify a security strategy for your Microsoft Teams or Skype for Business deployment that meets regulatory requirements.
Get in Touch with Progent for Exchange Consulting and Troubleshooting
If your Texas IT organization is trying to find an Exchange technology consulting specialist, call Progent at 800-993-9400 or go to Contact Progent.
Progent's Microsoft and Cisco premier network consultants offer advanced help with a broad range of technologies and can provide that assistance online nationwide or onsite in major cities throughout the United States and anywhere in . Progent offers online help for information systems based on Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that include a mix of Microsoft Windows and UNIX/Linux platforms. Progent also offers the help of Cisco CCIE network engineers for the toughest connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to assist with complex security design and problem solving. Progent has delivered remote network support to businesses in all 50 states in the U.S.
Les Kent has a 35-year history of effective network integration, executive administration, sales, and operations. He has demonstrated a talent for creating elegant information technology solutions while working as a network architect, application developer, project manager, deployment consultant, and problem solver for small businesses, new ventures, and major enterprises.
Windows Server 2008 is a major advance in making information networks more secure and available, simpler to virtualize and administer, higher performing, and able to offer a better platform for web publishing. Progent can assist your company get the most from the enhancements built into Microsoft Windows Server 2008 by delivering certified consulting, support, training, temporary staffing, network monitoring, and security engineering services.
Progent's Cisco-Premier network consultants can assist you to use Cisco's network management tools along with a variety of specialized third-party applications to create a comprehensive network management strategy in order to keep your network running smoothly, conserve limited resources, guard your data, revive quickly from hardware failure or deliberate attacks, and enable you to expand or reassign network resources sensibly and affordably as your business evolves.
Small to middle size companies can now get all the benefits of System Center Operations Manager and also have fast access to Progentís Microsoft certified network support experts. With Progent's affordably priced network service packages, mid-size businesses can select a basic co-sourcing service program built around System Center Operations Manager with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small and midsize company information systems world-class reliability, protection and productivity.
Progent's certified failover clustering experts can help businesses to assess the advantages of adopting Microsoft Windows Server 2012 failover clustering to create a powerful fault-tolerant/disaster recovery strategy, help you to design and install a Windows Server 2012 environment, deliver online and on-premises consulting services and engineering support for failover clusters composed of physical servers or virtual ones, and show you how to automate the management of clustered servers.
Progentís consultants can assist you to design and implement an efficient move from on-premises Active Directory to cloud-based Azure AD or to a hybrid system that uses Azure AD Domain Services and Azure AD Connect to centralize identity management for both onsite and cloud resources.
Progent's Check Point Software consultants can show you how to select and deploy Check Point Software Firewall and VPN software and hardware powered by Check Point's security platform to provide an economical and efficient security solution for your information network. Progent can also show you how to integrate other Check Point technologies including Check Point ZoneAlarm and Check Point Power-1 appliances with security solutions from other suppliers and provide a single stop for on-going technical support, administration, training, and design services.
Remote continuous monitoring, automated alerts, and actionable reports are crucial to preserving the health of your IT system and eliminating preventable and costly disruptions. Remote Monitoring and Management technology has advanced so far that businesses of any size can get a level of network stability that was once reserved for enterprises. Progent offers a variety RMM solutions available as economical services created to assist your company to detect and resolve a most network issues before they get big enough to impact your business.
Best Microsoft Exchange 2010 Outsourcing Companies
Progent can provide the support of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization describes the core capabilities and international standards of performance that information security managers are required to master. CISM gives executive management the confidence that those who have earned their CISM credential possess the experience and knowledge to provide effective security administration and support services.
Progent offers national remote phone support and troubleshooting services for businesses who operate Apple macOS and OS X environments or whose information systems feature a mix of Mac and Microsoft technology. Progent's engineers offer macOS and OS X clients a variety of services such as desktop support, migration to the current edition of macOS from legacy versions of macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also assist you with iPhone and iPad support, or migrating to Apple's iCloud services. Online IT help provides optimum leverage for your information technology budget by protecting user productivity and limiting the hours billed for network analysis and repair. Sophisticated remote access technology and experienced technicians and engineers allow Progent to handle the majority of network problems without wasting time and money by going to your site. In most of cases your IT problems can be dealt with over the phone or via a combination of telephone support and remote access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP certified security specialists to assist you with the toughest network issues.
Progent's Windows Server 2019 disaster recovery/business continuity planning consultants can help your organization to design a disaster recovery system based on Microsoft's cloud-tested Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Progent's Microsoft-certified experts have 20 years of experience providing electronic messaging and integrated email/telephony solutions for businesses. Progent provides affordable Exchange Server consulting services to strengthen email security and virus protection, achieve high availability email, and facilitate remote and wireless email access. Progentís Microsoft Exchange help and support services can assist you in planning and deploying a Microsoft Exchange update or a migration from a legacy SMPT system or outdated Microsoft Exchange product such as Exchange 5.5 to Exchange Server 2010.
Progent can help organizations of all sizes to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; plan, implement, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your company to migrate from a legacy edition of System Center Virtual Machine Manager or from a third-party management system, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 environment to make sure you get maximum business value.
For mid-size businesses who need IT support, Progent can deliver a variety of alternatives such as on-site help, on-line support, off-site Call Center, 24x7 support with remote system monitoring, emergency staff augmentation, site relocation support, application programming, and expert consulting. For medium-size companies in California or other regions serviced by Progent's field engineers, Progent offers expert in-person support for fixing network problems quickly and economically.
Progent's Microsoft-certified consultants can assist your business to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to SCCM 2012 from an older device management solution or help you to modify your current SCCM 2012 ecosystem to accommodate your changing IT requirements. Also, Progent can assist you to create an infrastructure that takes full advantage of SCCM by providing advanced consulting support for associated Microsoft technologies such as ADDS, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
Progent's expertise delivering Microsoft .NET services and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms enable Progent to design custom line-of-business applications and eCommerce environments that integrate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP reporting consultants can show you how to create reports that allow you to analyze your business more effectively, transforming uncooked data into valuable insights into your company and customers.
Arlington, Kennedale, Grand Prairie, U.S.A. Remote System Consulting Microsoft Exchange 2010
Cisco's Small Business series of access points are Linux-based devices intended as entry-level Wi-Fi APs for light workloads. Progent's Cisco CCIE Wi-Fi infrastructure experts offer remote or on-premises integration and debugging support to help your organization to plan, configure, upgrade, tune, administer and debug Cisco Small Business Wi-Fi AP environments of any size or architecture.
System Center Configuration Manager automates application and device provisioning across multiple sites, streamlines compliance settings management, keeps track of network assets, guards against corporate data leakage, performs health monitoring, enables safe self service, and offers a single control mechanism for administering multi-OS ecosystems running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud experts can help you with any facet of designing, implementing, using and troubleshooting a SCCM solution for local, cloud, or hybrid networks.
Microsoft Exchange 2013 incorporates significant improvements to the capabilities of Exchange 2010 and delivers important innovations plus a revamped structure. These improvements favorably impact vital facets of IT including ease of administration, high availability (HA), security, operational costs, collaboration, expandability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you evaluate the potential business benefits of upgrading to Exchange 2013, design a cost-effective test and rollout plan, and train your IT staff to maintain your Microsoft Exchange 2013 environment. Progent also offers ongoing remote consulting and management services for Exchange Server 2013.
If your business network mixes UNIX, Linux or Solaris technology with MS Windows, Progent can help you to incorporate your computers into a cohesive environment that allows all your OS platforms to coexist for simple management, seamless dataflow, high availability, enhanced throughput, and tight protection. Progent's UNIX and MS Windows coexistence assistance offerings include network infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, remote network help and repair, on-site technical support, and Helpdesk outsourcing.
Progent can provide the services of BlackBerry-certified experts who can help small organizations to plan, manage, and troubleshoot BlackBerry technology economically and effectively, eliminating the requirement for an internal BlackBerry expert and minimizing the cost and distraction of maintaining a mobile wireless workgroup. Progent's BlackBerry specialists offer in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and CISM-certified security engineers. This wide range of expertise, in conjunction with Progent's efficient online service delivery model, offers small companies an efficient option for incorporating BlackBerry technology productively into their IT system.
Progent can assist you in any facet of your migration to Microsoft Exchange Server 2019 including deploying Windows Server 2019 as a host for Exchange; designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and implementing Windows Hyper-V; setting up hardware load balancing (HLB); setting up DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with O365; and configuring Outlook clients.
Progent offers national remote technical support and troubleshooting services for businesses who operate environments powered by variants of the Linux OS or whose information systems include a combination of Linux platforms/Linux and Microsoft Windows technology. Remote network consulting provides maximum leverage for your information technology dollar by extending user efficiency and shortening the hours charged for computer repair services. Advanced online support tools and experienced technicians and engineers combine to enable Progent to handle most IT problems without squandering time and money by traveling to your site. In the vast majority of situations your IT problems can be remediated by telephone or through a combination of phone help and remote connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISM and CISSP premier security professionals to help with the most difficult network issues.
Cisco's PIX firewalls have been discontinued and Cisco might not support these legacy devices. Progent still provides technical support for Cisco's PIX 500 firewalls to help you with management and troubleshooting and Progent can also help you determine whether to adopt more current firewall products available from Cisco. Progent's Cisco technology experts can help your company plan and implement a smooth migration to Cisco ASA 5500-X Series firewalls following leading practices.
Arlington, Dallas, Fort Worth Exchange Server 2010 Computer Consultancy Firms
System Center Configuration Manager 2016 automates software deployment across multiple sites, centralizes security and compliance settings management, keeps track of network resources, guards against company data leakage, performs health reporting, allows secure self service, and offers a common point of control for administering mixed-OS ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud integration specialists can help you with any aspect of planning, installing, using and repairing a System Center 2016 Configuration Manager solution for on-premises, cloud, or hybrid networks.
Cisco's Firepower Next Generation Firewalls deliver a significant performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and include unified control of advanced security capabilities like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to plan and execute an efficient upgrade to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower firewalls with Cisco's security services to build and centrally manage network ecosystems that span local offices, data centers, and cloud resources.
The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center is available for testing mission-critical applications, developing efficient system upgrade procedures, assessing and tuning performance, designing or validating disaster recovery strategies, resolving compatibility problems, and establishing training systems for the latest technologies. For Progent customers without sufficient internal resources to configure effective test environments, the lab reduces capital costs and technical risk while keeping critical network projects on schedule.
Exchange Server 2010 Networking Consultancy Services Tarrant County Texas
Progent's expert consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that avoids productivity disruption, reduces ongoing service requirements, and makes your Exchange Server 2007 easy to administer. For complex multiple server or multi-site migrations, Progent offers the knowledge and experience to finish your project rapidly and affordably. Progent's Exchange 2007 help, troubleshooting, and consulting services include expertise with the integration of third-party add-ons to Exchange 2007 Server that are best aligned to your business goals.
Progent's Wi-Fi site survey services assist you to design, implement and troubleshoot a Wi-Fi LAN customized for your facilities, providing you a wireless solution that delivers the coverage, speed, density, security, and roaming ability your company needs.
Progent's Citrix experts can assist your business to plan, install, administer, and support a virtual Windows application delivery system built on XenApp. Progent's Cisco CCIE network engineers can help you enhance your network for distributing server and client-side applications, and Progent's remote datacenter support experts can help your organization to administer and maintain an off-site datacenter that offers high uptime, enhanced security, and rapid recovery.
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The Contact Center service model adopted by Progent gives small and midsize businesses an affordable option to dependence on freelance service individuals by offering broad expertise accessible to numerous support teams, optional round-the-clock access to urgent help, escalation capability to top-level engineers for solving the most complex problems, service consistency and dependability, prompt follow-up overseen by seasoned IT service administrators, a variety of easy-to-use ways for requesting support tasks, and a high level of process transparency made possible by ticket tracking and accessible via a web portal.
Les Kent has a 35-year track record of effective network integration, corporate management, sales, and operations. He has shown a knack for developing sophisticated information technology solutions in his roles as as a system architect, application developer, project manager, implementation expert, and troubleshooter for small companies, new ventures, and global enterprises.
The service background of Progent's certified Windows Server consulting team, with an average of over 10 years of support in Microsoft integration, ensures you success in identifying the version and set up of Windows 2003 Server that matches most closely with your company's strategy. Progent can also help you with designing, installing, administering and supporting sophisticated IT solutions based on Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 or Microsoft Windows NT.
Progent uses a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by each staff member to every customer. The practice of detailing and archiving service records results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.