Crypto-Ransomware : Your Crippling IT Catastrophe
Crypto-Ransomware  Recovery ExpertsRansomware has become a modern cyber pandemic that presents an extinction-level danger for organizations unprepared for an attack. Different versions of ransomware such as Dharma, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been out in the wild for years and continue to inflict harm. Modern versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, along with additional unnamed malware, not only do encryption of online data but also infiltrate most accessible system backups. Information synchronized to the cloud can also be encrypted. In a vulnerable system, this can make automatic restoration hopeless and basically sets the entire system back to zero.

Restoring programs and information following a crypto-ransomware event becomes a sprint against the clock as the targeted business struggles to stop the spread and eradicate the virus and to resume business-critical operations. Since ransomware takes time to spread, penetrations are often sprung during nights and weekends, when penetrations in many cases take more time to uncover. This multiplies the difficulty of rapidly marshalling and coordinating an experienced mitigation team.

Progent makes available an assortment of solutions for securing Arlington businesses from ransomware events. Among these are user training to help recognize and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's behavior-based threat protection to discover and quarantine zero-day modern malware attacks. Progent also offers the assistance of expert ransomware recovery professionals with the skills and perseverance to re-deploy a breached network as soon as possible.

Progent's Ransomware Restoration Help
Soon after a crypto-ransomware penetration, paying the ransom demands in cryptocurrency does not ensure that cyber criminals will provide the needed codes to unencrypt any or all of your information. Kaspersky ascertained that seventeen percent of ransomware victims never recovered their files after having paid the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well above the average crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The other path is to piece back together the vital elements of your IT environment. Without the availability of essential information backups, this calls for a broad complement of skills, professional project management, and the willingness to work 24x7 until the task is completed.

For two decades, Progent has made available professional Information Technology services for businesses across the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have earned high-level industry certifications in leading technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally-recognized certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise in financial management and ERP software solutions. This breadth of expertise affords Progent the ability to knowledgably understand important systems and organize the surviving components of your Information Technology system following a ransomware penetration and assemble them into an operational network.

Progent's security team of experts utilizes top notch project management applications to coordinate the complex recovery process. Progent appreciates the urgency of acting swiftly and together with a customer's management and IT team members to assign priority to tasks and to put the most important applications back on-line as fast as humanly possible.

Client Story: A Successful Crypto-Ransomware Incident Restoration
A customer engaged Progent after their network system was attacked by the Ryuk ransomware. Ryuk is believed to have been developed by Northern Korean government sponsored hackers, suspected of adopting strategies exposed from the United States National Security Agency. Ryuk seeks specific businesses with limited ability to sustain operational disruption and is among the most lucrative instances of ransomware malware. Well Known victims include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturing company headquartered in Chicago with about 500 workers. The Ryuk event had shut down all essential operations and manufacturing capabilities. The majority of the client's information backups had been on-line at the beginning of the intrusion and were destroyed. The client considered paying the ransom demand (in excess of $200K) and praying for the best, but ultimately called Progent.

"I can't speak enough in regards to the expertise Progent gave us during the most fearful time of (our) businesses existence. We had little choice but to pay the Hackers if it wasn't for the confidence the Progent group afforded us. That you were able to get our e-mail system and essential servers back into operation sooner than five days was incredible. Every single person I worked with or messaged at Progent was totally committed on getting my company operational and was working day and night to bail us out."

Progent worked with the client to quickly assess and assign priority to the mission critical systems that had to be recovered to make it possible to continue company operations:

  • Microsoft Active Directory
  • Microsoft Exchange Email
  • Accounting/MRP
To start, Progent followed AV/Malware Processes penetration response industry best practices by isolating and cleaning up infected systems. Progent then began the steps of recovering Microsoft Active Directory, the foundation of enterprise networks built upon Microsoft technology. Exchange email will not operate without Windows AD, and the businesses' accounting and MRP applications used Microsoft SQL Server, which needs Windows AD for authentication to the data.

In less than 48 hours, Progent was able to recover Active Directory services to its pre-virus state. Progent then completed rebuilding and hard drive recovery of critical applications. All Exchange Server ties and attributes were intact, which facilitated the rebuild of Exchange. Progent was also able to assemble non-encrypted OST files (Outlook Offline Folder Files) on team workstations to recover mail data. A recent offline backup of the client's financials/ERP software made it possible to recover these vital services back online. Although major work was left to recover fully from the Ryuk attack, essential services were returned to operations quickly:

"For the most part, the production manufacturing operation showed little impact and we did not miss any customer sales."

During the next month key milestones in the recovery process were accomplished through tight cooperation between Progent team members and the client:

  • Internal web sites were brought back up with no loss of data.
  • The MailStore Server with over four million historical messages was brought on-line and available for users.
  • CRM/Product Ordering/Invoices/AP/Accounts Receivables (AR)/Inventory modules were fully restored.
  • A new Palo Alto Networks 850 security appliance was set up.
  • Nearly all of the desktop computers were being used by staff.

"So much of what transpired that first week is mostly a fog for me, but my management will not forget the dedication each and every one of your team put in to give us our company back. I have utilized Progent for the past ten years, maybe more, and every time Progent has come through and delivered. This time was a stunning achievement."

A probable business disaster was dodged through the efforts of top-tier professionals, a broad array of IT skills, and tight collaboration. Although in post mortem the crypto-ransomware virus incident detailed here would have been identified and disabled with modern security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, team training, and well designed incident response procedures for information backup and proper patching controls, the fact is that state-sponsored cyber criminals from Russia, North Korea and elsewhere are tireless and are not going away. If you do get hit by a crypto-ransomware incursion, remember that Progent's roster of experts has extensive experience in ransomware virus defense, cleanup, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others that were involved), I'm grateful for making it so I could get rested after we made it over the initial push. Everyone did an incredible job, and if anyone is around the Chicago area, a great meal is my treat!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Arlington
For ransomware system recovery consulting in the Arlington area, call Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized business deploy and maintain Cisco's security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to manage and offer the flexibility to evolve with your changing business requirements. Progent's Cisco-Premier network consultants support Cisco's complete family of hardware and software targeted at eliminating information pilfering, virus and worm outbreaks, Denial of Service attacks, and other security risks to your network. Progent can show you how to integrate Cisco products to get secure access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central client access control foundation for user authentication, permissions, and accounting from an easy-to-use Web interface.

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    Progent's Microsoft-certified consultants can help you design, document, implement, manage, and repair a network-wide migration to 64-bit server and client OS software and applications. Progent can help you test your 64-bit environment to verify that it supports all of the key 32-bit applications which you want to keep as well as the new 64-bit editions of applications you wish to install.

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    Progent can provide cost-effective remote assistance to help your business to design, configure, and troubleshoot any facet of your iPhone and iPad and Windows integration efforts and is available for quick jobs to help you get past occasional technical roadblocks or major engagements to help you finish business-critical initiatives on schedule and within budget. Progent has experience in local, cloud-based, or hybrid environments and can help you build or support a highly available, secure and efficient infrastructure that is best suited to your mode of computing. Progent also offers remote and onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, collaborative ecosystem that maximizes the strategic value of your information network.

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    If you have a company IT system with 10 to 50 network users, Progent's network outsourcing services save your company from dependence on an individual independent service provider while giving you affordable and reliable access to enterprise-class technical support. By providing IT support service when you require it, providing advanced expertise for key technologies, delivering value-added support such as 24x7 network monitoring, and charging only for services you receive, Progent gives you an economical solution for maximizing the productivity of your small office information system. Progent is the smart way for small organizations to build and support a reliable and safe information system and to have quick access to the experienced support ordinarily available only to businesses who are able to afford a sizeable in-house IT group.

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    Progent's Microsoft-certified ISA Server 2004 consulting experts have extensive backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for information systems with multiple offices, remote workers, and line-of-business web applications. Progent's Microsoft Firewall consultants can assist your small business in planning and deploying an installation of ISA 2000 Server or ISA Server 2004 that meets your network security requirements without adversely restricting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later versions of Internet Security and Acceleration Server.

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    Progent's UNIX platform consulting services provide small businesses and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience offers you a convenient single source to help you build and manage a secure and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Lync 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network (PSTN) calling. Microsoft Lync Server 2010 can extend the functionality of Microsoft Exchange, SharePoint Server and Office or cloud-based Microsoft 365 and simplify management through integration with Active Directory. Lync 2010 can also reduce expenses by eliminating VoIP equipment and subscription fees, PBX gear, or conventional video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants offer online and on-premises support services to help your company to manage and troubleshoot your existing Lync 2010 deployment or evaluate the benefits of migrating from Lync to Skype for Business, which is Microsoft's new version of the product. Progent can also assist your organization to design and carry out a smooth Skype for Business upgrade.

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    Progent's Mac consultants can support the creative aspect of Mac environments by offering help services and training in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video post production studio.

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    Catalyst family of Wi-Fi controllers simplify the administration of wireless networks by unifying the provisioning and management of Wi-Fi access points, optimizing Wi-Fi throughput by limiting the effect of radio frequency congestion, improving Wi-Fi uptime with rapid failover, and hardening data security by detecting threats and filtering network traffic based on user type and locale. Progent can help you to deploy Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or carry out an efficient upgrade to Cisco's latest wireless controller technology.

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    Microsoft Lync Server 2013, now called Skype for Business, enables organizations of any size to create a manageable and protected communications ecosystem that supports a BYOD computing model with IM, real-time presence, web meetings with app sharing and whiteboard, and both IP and PSTN calling across a wide assortment of stationary PCs and handheld clients. Progent's Microsoft-certified Lync 2013 consultants and system integrators can assist you to evaluate the advantages of Lync 2013, design an on-premises, cloud-resident (with Lync Online) or mixed model appropriate for your current and future plans, deploy Lync Server 2013 so as to speed up your ROI, and provide live webinar and on-premises training to your management staff and users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync 2013 with key Microsoft 365 apps including Outlook clients and PowerPoint.

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    Progent offers the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization describes the basic capabilities and worldwide standards of skill that IT security managers are expected to master. It provides executive management the assurance that those who have qualified for their CISM certification possess the background and capability to deliver efficient security management and consulting consulting.

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