Ransomware : Your Feared IT Catastrophe
Ransomware  Recovery ConsultantsRansomware has become a too-frequent cyberplague that poses an extinction-level danger for organizations unprepared for an attack. Different iterations of ransomware like the Reveton, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been circulating for many years and still cause havoc. More recent versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, along with additional unnamed malware, not only encrypt on-line critical data but also infiltrate all available system backups. Files synchronized to the cloud can also be corrupted. In a poorly designed environment, it can make automatic restore operations useless and basically knocks the entire system back to square one.

Recovering applications and data following a ransomware outage becomes a sprint against time as the victim fights to contain and eradicate the virus and to restore enterprise-critical activity. Due to the fact that ransomware takes time to spread, penetrations are often sprung during weekends and nights, when successful penetrations may take more time to uncover. This multiplies the difficulty of promptly marshalling and organizing a knowledgeable response team.

Progent makes available an assortment of support services for securing Arlington businesses from crypto-ransomware attacks. Among these are user training to become familiar with and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based threat defense to detect and extinguish zero-day modern malware attacks. Progent also offers the assistance of experienced crypto-ransomware recovery engineers with the track record and perseverance to rebuild a breached network as rapidly as possible.

Progent's Crypto-Ransomware Restoration Support Services
Following a ransomware event, even paying the ransom demands in cryptocurrency does not provide any assurance that cyber hackers will provide the needed keys to unencrypt all your information. Kaspersky Labs estimated that seventeen percent of crypto-ransomware victims never recovered their data after having sent off the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly above the average ransomware demands, which ZDNET estimated to be around $13,000 for smaller organizations. The other path is to re-install the mission-critical elements of your Information Technology environment. Without access to complete information backups, this requires a broad range of skill sets, top notch team management, and the ability to work 24x7 until the task is done.

For two decades, Progent has made available certified expert IT services for businesses across the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have earned high-level certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity engineers have garnered internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience in financial systems and ERP application software. This breadth of expertise provides Progent the ability to efficiently determine important systems and organize the surviving pieces of your IT environment after a crypto-ransomware penetration and rebuild them into an operational network.

Progent's security group utilizes best of breed project management systems to orchestrate the sophisticated recovery process. Progent appreciates the importance of acting quickly and in concert with a customer's management and Information Technology resources to assign priority to tasks and to put critical applications back on-line as fast as humanly possible.

Client Story: A Successful Crypto-Ransomware Penetration Response
A customer engaged Progent after their organization was brought down by the Ryuk ransomware virus. Ryuk is believed to have been launched by Northern Korean state hackers, suspected of using technology leaked from the United States National Security Agency. Ryuk goes after specific organizations with limited tolerance for disruption and is one of the most profitable iterations of ransomware viruses. Major targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturer headquartered in Chicago and has about 500 employees. The Ryuk attack had frozen all company operations and manufacturing processes. Most of the client's system backups had been online at the time of the attack and were eventually encrypted. The client was actively seeking loans for paying the ransom (in excess of $200K) and praying for the best, but in the end made the decision to use Progent.

"I cannot tell you enough about the support Progent provided us throughout the most fearful time of (our) businesses survival. We may have had to pay the cyber criminals behind the attack if not for the confidence the Progent group provided us. That you were able to get our e-mail and important servers back online quicker than seven days was amazing. Each person I spoke to or communicated with at Progent was hell bent on getting our system up and was working day and night on our behalf."

Progent worked with the customer to rapidly determine and assign priority to the mission critical applications that needed to be recovered in order to continue company operations:

  • Active Directory (AD)
  • Exchange Server
  • Financials/MRP
To get going, Progent followed Anti-virus penetration response best practices by isolating and clearing infected systems. Progent then initiated the task of bringing back online Active Directory, the core of enterprise networks built upon Microsoft technology. Microsoft Exchange messaging will not work without AD, and the customer's accounting and MRP applications used Microsoft SQL Server, which depends on Active Directory for access to the database.

In less than 2 days, Progent was able to re-build Active Directory services to its pre-virus state. Progent then performed setup and storage recovery on the most important servers. All Microsoft Exchange Server data and configuration information were intact, which facilitated the rebuild of Exchange. Progent was able to collect non-encrypted OST data files (Microsoft Outlook Off-Line Data Files) on various PCs to recover mail data. A recent offline backup of the client's accounting/ERP software made it possible to return these required programs back available to users. Although significant work was left to recover completely from the Ryuk attack, essential systems were returned to operations quickly:

"For the most part, the manufacturing operation ran fairly normal throughout and we produced all customer orders."

During the next month critical milestones in the recovery process were made in tight collaboration between Progent consultants and the customer:

  • Self-hosted web applications were brought back up without losing any data.
  • The MailStore Server containing more than 4 million historical emails was spun up and available for users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables/Inventory Control functions were 100 percent restored.
  • A new Palo Alto 850 firewall was installed and configured.
  • Most of the desktops and laptops were back into operation.

"Much of what transpired during the initial response is mostly a haze for me, but we will not forget the care all of you accomplished to help get our business back. I have entrusted Progent for the past ten years, maybe more, and each time I needed help Progent has shined and delivered. This situation was a life saver."

A potential business extinction disaster was averted by dedicated professionals, a wide spectrum of knowledge, and tight collaboration. Although in hindsight the crypto-ransomware virus penetration described here would have been identified and prevented with advanced security technology solutions and recognized best practices, user and IT administrator education, and properly executed security procedures for information protection and keeping systems up to date with security patches, the fact is that state-sponsored hackers from Russia, China and elsewhere are relentless and will continue. If you do get hit by a ransomware penetration, remember that Progent's roster of experts has extensive experience in ransomware virus defense, cleanup, and information systems recovery.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were involved), thanks very much for letting me get some sleep after we made it over the most critical parts. All of you did an amazing effort, and if any of your guys is visiting the Chicago area, dinner is the least I can do!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Arlington
For ransomware recovery consulting in the Arlington metro area, phone Progent at 800-462-8800 or see Contact Progent.

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  • Small Business Small Business IT Consulting Company After Hours Small Business Computer Outsourcing Consultants
  • Small Business WAP300 AP Support Small Business APs Engineer

  • Meraki Network Consultants
    Wireless AP Consultants

    Progent's Cisco-certified Wi-Fi integration experts can help organizations to deploy, administer, and troubleshoot Cisco Wi-Fi products such as Aironet and Meraki Wave 2 wireless access points as well as Cisco's Wireless Network Controllers.

  • Small Office Computer Support Company Small Business Contractor
  • Solaris to Windows Upgrade Solaris Migration Consulting
  • Solaris-Windows Upgrade Consultant UNIX Upgrading

  • Specialists Remote Access
    Remote Access Outsourcing

    Cisco's security and remote access technology for small to medium sized companies represent a full array of manageable security hardware and software to let you safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network line includes routers, firewalls, intrusion detection systems, and VPN solutions. Progent's professional staff of consultants includes experienced engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who can assist your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection solutions that align most closely with your business goals.

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  • Internet Security and Acceleration Server 2006 Integration Support
    Microsoft Certified ISA Server 2006 Computer Consultants

    Application Publishing with Internet Security and Acceleration Server 2006 allows more protection of intranet applications while supporting enhanced productivity by making these resources available to legitimate remote users. ISA Server 2006 helps guard business applications, services, and information across all network layers with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-certified ISA Server 2006 experts can help you design, install, configure, and maintain Internet Security and Acceleration Server 2006 on your network so that your company benefits from a smart and affordable combination of security, productivity, and performance.

  • Specialist ProSight Email Directory Harvest Protection Email Outbound Content Filtering Engineers

  • Aironet 2700 Access Point Remote Consulting
    Aironet 3700 Access Point Remote Technical Support

    Progent's Cisco CCIE Wi-Fi network infrastructure consultants offer online or on-premises configuration and troubleshooting services to help your organization to plan, configure, upgrade, tune, manage and debug Aironet wireless AP environments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your wireless environment with your wired network and cloud-based resources to build a seamless enterprise-wide connectivity foundation that is easy to administer and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most efficient selection, location and setup of Aironet Wi-Fi access points to accommodate your specific workplace design, construction, and anticipated workloads.

  • Support Outsourcing iPhone DNS iPhone and Lync integration Online Consulting
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  • Teams Engineer Microsoft Teams certificate management Consultant Services
  • Technical Support Citrix VM desktops Professionals virtual desktop delivery
  • Technical Support Services Mac Virus Recovery Computer Security Specialist Apple Mac Directory Harvest Attack Defense

  • Access to External Support Databases Small Business Network Consultant
    Access to External Support Databases Integration Consultant

    Progent's staff of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, in the trenches of IT service, executing a broad range of IT projects for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This means that you get not only world-class technical help, but also a support engineer with field-tested methods for applying technical knowledge to repair actual IT problems rapidly.

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  • Top Quality At Home Workforce Arlington Consulting Experts - Endpoint Management Tools Consulting Experts Arlington, TX At Home Workforce Consulting and Support Services near Arlington - Management Systems Guidance Tarrant County Texas, United States

  • Integration Services Microsoft Windows 2008 R2
    Specialists Windows Server 2008 Active Directory

    Microsoft Windows Server 2008 R2 features outstanding levels of performance, security, fault tolerance, scalability, and flexibility that improve productivity of on-site, remote, and mobile users. Progent's Microsoft-certified professionals can deliver affordable online engineering, technical support, and training services to help your company to design, execute, and manage Windows Server 2008 R2 to add significant business value to your network.

  • Top Rated At Home Employees Collaboration Software Online Support Services Professionals Offsite Workers Collaboration Software
  • Top Rated Private Cloud Hosting for Virtual Data Centers Professionals 24-7 ProSight Small Business Private Clouds Technology Professional
  • Top SQL Server 2016 Backup IT Consultants SQL Server 2016 and Amazon Marketplace Web Service Network Engineer
  • Arlington Hermes Crypto-Ransomware Operational-Recovery
  • UNIX Upgrade Help Solaris Upgrade Consulting
  • Ubiquiti AP Specialist Specialists Ubiquiti UniFi Mobile App
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  • Windows 11 Training Support and Setup Microsoft Windows 11 Services
  • Windows 7 64-bit Upgrade Small Business IT Outsourcing Firms Outsourcing Windows 7 Training
  • Windows 8.1 Client Hyper-V Security Consulting Group Windows 8.1 Help Desk Consultant
  • Windows Server 2016 Failover Clusters Onsite Technical Support Windows Server 2016 High Availability Technical Support
  • Arlington MongoLock Crypto-Ransomware Business-Recovery
  • Windows Server 2016 Security Consulting Services Tarrant County Texas Small Business IT Outsourcing Services Windows Tarrant County Texas, United States
  • Word Web App Consulting Microsoft Certified Office Word and Access Consultancy
  • Work from Home Employees Arlington Consulting Services - Support Consulting Remote Workforce Arlington Consulting Experts - Set up Assistance Tarrant County Texas
  • iPhone patch management Consultant 24-7 Technology Professional VoIP phones patch management

  • Windows Server 2012R2 Remote Support
    Windows Server 2012 R2 Data Deduplication Outsourcing

    Progent's certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, create test systems and rollout plans, tune your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT support, staff, create a corporate-wide security strategy, streamline network administration, assist with creating applications, and generate and test a disaster recovery/business continuity plan.

  • Arlington, Dallas, Fort Worth After Hours Arlington Ryuk Ransomware Virus Operational-Recovery Case Study

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