Ransomware : Your Crippling IT Disaster
Crypto-Ransomware  Recovery ProfessionalsRansomware has become an escalating cyberplague that poses an enterprise-level danger for businesses of all sizes unprepared for an assault. Multiple generations of ransomware like the Dharma, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been running rampant for years and still cause destruction. Newer versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, along with daily as yet unnamed viruses, not only do encryption of online files but also infiltrate many accessible system backup. Files replicated to cloud environments can also be ransomed. In a poorly architected environment, this can render any restore operations useless and effectively knocks the datacenter back to square one.

Recovering programs and data following a ransomware intrusion becomes a race against the clock as the victim tries its best to stop lateral movement and eradicate the ransomware and to resume mission-critical activity. Because ransomware takes time to move laterally, attacks are often sprung on weekends and holidays, when penetrations are likely to take longer to detect. This multiplies the difficulty of quickly mobilizing and organizing a knowledgeable response team.

Progent makes available a variety of solutions for securing Arlington businesses from ransomware penetrations. Among these are team training to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, along with setup and configuration of the latest generation security appliances with machine learning technology to quickly identify and extinguish new threats. Progent in addition offers the assistance of seasoned crypto-ransomware recovery professionals with the skills and perseverance to reconstruct a compromised system as quickly as possible.

Progent's Crypto-Ransomware Restoration Services
Soon after a crypto-ransomware attack, sending the ransom demands in cryptocurrency does not ensure that merciless criminals will respond with the keys to decipher all your data. Kaspersky estimated that 17% of ransomware victims never restored their information after having sent off the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the typical ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The fallback is to re-install the critical elements of your IT environment. Without the availability of complete data backups, this calls for a broad range of skill sets, professional project management, and the capability to work non-stop until the recovery project is complete.

For decades, Progent has provided expert IT services for businesses across the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have earned high-level certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security consultants have garnered internationally-renowned certifications including CISA, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise in financial systems and ERP application software. This breadth of expertise provides Progent the ability to rapidly understand necessary systems and re-organize the remaining components of your computer network environment after a ransomware attack and configure them into an operational network.

Progent's recovery group deploys best of breed project management applications to orchestrate the complicated restoration process. Progent understands the urgency of working quickly and in unison with a customerís management and Information Technology team members to assign priority to tasks and to get essential applications back online as soon as possible.

Customer Case Study: A Successful Crypto-Ransomware Incident Response
A client contacted Progent after their company was attacked by Ryuk ransomware. Ryuk is generally considered to have been launched by Northern Korean government sponsored cybercriminals, possibly adopting techniques leaked from the United States NSA organization. Ryuk targets specific companies with little room for operational disruption and is one of the most profitable incarnations of crypto-ransomware. Well Known victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a small manufacturing company based in Chicago with about 500 staff members. The Ryuk event had shut down all essential operations and manufacturing processes. The majority of the client's system backups had been online at the start of the intrusion and were encrypted. The client was pursuing financing for paying the ransom (in excess of $200,000) and hoping for good luck, but ultimately made the decision to use Progent.


"I cannot speak enough about the care Progent provided us during the most fearful time of (our) businesses survival. We may have had to pay the Hackers if it wasnít for the confidence the Progent group provided us. The fact that you could get our e-mail and critical servers back quicker than a week was earth shattering. Every single expert I interacted with or texted at Progent was totally committed on getting us restored and was working day and night to bail us out."

Progent worked together with the customer to quickly determine and prioritize the most important applications that needed to be restored in order to restart company functions:

  • Active Directory (AD)
  • Electronic Mail
  • Accounting/MRP
To begin, Progent followed AV/Malware Processes penetration mitigation best practices by stopping lateral movement and performing virus removal steps. Progent then initiated the work of rebuilding Microsoft Active Directory, the key technology of enterprise networks built on Microsoft Windows Server technology. Microsoft Exchange email will not operate without Windows AD, and the client's financials and MRP software leveraged SQL Server, which needs Windows AD for security authorization to the database.

Within 48 hours, Progent was able to rebuild Windows Active Directory to its pre-intrusion state. Progent then completed setup and storage recovery on key servers. All Exchange Server data and attributes were intact, which greatly helped the restore of Exchange. Progent was able to assemble non-encrypted OST data files (Outlook Offline Folder Files) on various desktop computers in order to recover mail information. A recent off-line backup of the client's financials/ERP software made them able to recover these required programs back servicing users. Although significant work was left to recover totally from the Ryuk attack, the most important services were recovered rapidly:


"For the most part, the production line operation ran fairly normal throughout and we produced all customer shipments."

Throughout the next month critical milestones in the restoration process were completed in close cooperation between Progent consultants and the client:

  • Self-hosted web applications were returned to operation with no loss of information.
  • The MailStore Exchange Server containing more than four million archived emails was brought online and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory Control modules were 100% operational.
  • A new Palo Alto 850 firewall was set up and programmed.
  • 90% of the user desktops were back into operation.

"So much of what occurred that first week is nearly entirely a fog for me, but we will not forget the care each and every one of your team accomplished to give us our company back. Iíve utilized Progent for at least 10 years, possibly more, and every time Progent has come through and delivered. This event was a Herculean accomplishment."

Conclusion
A probable business-killing catastrophe was avoided due to results-oriented professionals, a broad spectrum of subject matter expertise, and close collaboration. Although in analyzing the event afterwards the crypto-ransomware virus attack described here would have been blocked with modern cyber security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, team training, and well thought out security procedures for data protection and proper patching controls, the fact remains that government-sponsored cyber criminals from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware virus, feel confident that Progent's roster of professionals has substantial experience in ransomware virus blocking, removal, and information systems restoration.


"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), thank you for allowing me to get some sleep after we got past the first week. All of you did an amazing effort, and if anyone is in the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    If your company does not need immediate remote support but you think you will need assistance with your information system in the near future, you can conserve time and expenses and ensure that the right expertise will be ready when you want it by contacting a Progent sales specialist and signing up as a customer. For details, call 800-993-9400 or email information@progent.com.

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    Remote management cards give IT administrators complete control of a server without the requirement for an on-site visit. Using remote server management cards, all console screen information plus keyboard and mouse functionality are transferred to a remote session to a support professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can help you to plan, implement, and support a high-availability business network that incorporates remote server management cards and Progent can utilize these remote management cards to provide efficient off-site technical help. Progent has experience with a variety of remote server management cards such as Aten remote management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote server management cards.

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    Progent's Microsoft and Cisco-certified consulting engineers can assist your organization to assess the value of Exchange 2010 for your business and can help you to design and carry out an efficient migration to Exchange Server 2010 from Microsoft Exchange 2003 or Exchange 2007 Server that will provide quick ROI by increasing your workers' efficiency, lowering the cost of hardware and support, streamlining administration, and consolidating your key communications platforms.

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    Progent's experts offer Apple macOS and Mac OS X users a range of services including workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Entourage and email expertise, security services, and custom training. Progent can assist businesses to upgrade to macOS from Mac OS X or other earlier editions of Apple Mac OS X and Progent can offer help with macOS and Mac OS X applications. Progent can also assist you with iPhone support and Apple iPad synchronization, or moving to iCloud. For business networks based solely on Apple macOS or OS X or for systems with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of planning, configuring and maintaining a network infrastructure that is reliable, safe, efficient and aligned with your organization's objectives.

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    Office 365 is Microsoft's extensive family of productivity applications and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 programs and cloud services are offered in an array of product bundles targeted at markets ranging from individuals and households to global enterprises. Progent offers fast and easy online access to consultants with in-depth knowledge of Microsoft, macOS, iOS, and Google Android technology. Progent can help your business to understand the many subscription plans offered with Office 365 and integrate your network with Office 365 so you realize maximum business value. Progent supports multi-platform networks that incorporate Windows, macOS or OS X, and Linux software. Progent can also assist you to build and maintain hybrid ecosystems that transparently combine on-premises and cloud products and services.

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    For advanced project management support, Progent offers access to senior IT professionals with decades of experience in IT management, program development, and process engineering for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven IT managers offer project management skills to assist enterprise clients adhere to leading practices to ensure that development or deployment projects are successfully completed on time and on budget.

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    Progent's Microsoft-Certified SQL engineers offer an array of support services to help small companies to plan, implement, administer, and repair SQL 2008 solutions so that they receive the maximum business advantage from Microsoft's advanced database management platform. Also, Progent can provide consulting expertise for system infrastructure, enterprise-wide protection, and application programming to optimize the business value of your SQL Server investment.


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