Ransomware : Your Feared IT Catastrophe
Crypto-Ransomware  Remediation ExpertsCrypto-Ransomware has become an escalating cyberplague that poses an enterprise-level danger for businesses of all sizes poorly prepared for an attack. Different iterations of crypto-ransomware like the Reveton, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for years and still cause destruction. Newer variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, plus additional as yet unnamed newcomers, not only do encryption of online data files but also infiltrate all configured system backups. Information replicated to off-site disaster recovery sites can also be corrupted. In a poorly designed data protection solution, this can render any recovery useless and basically sets the entire system back to zero.

Retrieving programs and information after a ransomware event becomes a race against the clock as the victim tries its best to contain and cleanup the ransomware and to resume mission-critical operations. Since crypto-ransomware needs time to move laterally, penetrations are frequently sprung on weekends, when successful penetrations may take more time to notice. This multiplies the difficulty of rapidly mobilizing and coordinating a qualified mitigation team.

Progent provides an assortment of support services for protecting Arlington enterprises from ransomware attacks. These include staff education to help recognize and avoid phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to setup and configuration of modern security solutions with artificial intelligence technology to automatically identify and quarantine new threats. Progent also offers the services of experienced ransomware recovery engineers with the skills and perseverance to re-deploy a compromised system as quickly as possible.

Progent's Crypto-Ransomware Restoration Support Services
Subsequent to a ransomware event, even paying the ransom demands in cryptocurrency does not guarantee that cyber hackers will provide the needed keys to decipher all your data. Kaspersky Labs determined that seventeen percent of crypto-ransomware victims never recovered their data after having sent off the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly above the typical crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The other path is to piece back together the essential elements of your IT environment. Absent access to complete information backups, this requires a wide range of skills, professional project management, and the ability to work continuously until the task is over.

For twenty years, Progent has offered certified expert Information Technology services for companies across the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have earned advanced certifications in foundation technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have garnered internationally-renowned industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise in financial systems and ERP application software. This breadth of experience gives Progent the capability to rapidly identify important systems and consolidate the surviving pieces of your Information Technology system following a ransomware event and assemble them into a functioning network.

Progent's security group utilizes best of breed project management systems to coordinate the sophisticated restoration process. Progent understands the urgency of working swiftly and in unison with a customerís management and Information Technology staff to prioritize tasks and to get the most important services back on line as soon as humanly possible.

Case Study: A Successful Ransomware Virus Restoration
A customer hired Progent after their network was attacked by the Ryuk ransomware. Ryuk is thought to have been launched by North Korean government sponsored criminal gangs, suspected of using approaches leaked from Americaís NSA organization. Ryuk seeks specific companies with little room for disruption and is among the most profitable instances of ransomware viruses. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing company based in Chicago with about 500 workers. The Ryuk penetration had brought down all company operations and manufacturing processes. The majority of the client's data backups had been online at the time of the attack and were encrypted. The client was pursuing financing for paying the ransom demand (exceeding $200K) and wishfully thinking for the best, but ultimately reached out to Progent.

"I canít thank you enough about the care Progent provided us during the most critical period of (our) companyís survival. We may have had to pay the cyber criminals if not for the confidence the Progent team afforded us. The fact that you were able to get our e-mail system and critical applications back online in less than one week was beyond my wildest dreams. Every single expert I worked with or messaged at Progent was laser focused on getting us operational and was working all day and night on our behalf."

Progent worked with the customer to quickly assess and prioritize the essential systems that needed to be recovered in order to restart company operations:

  • Microsoft Active Directory
  • Electronic Mail
  • MRP System
To get going, Progent followed AV/Malware Processes event response industry best practices by isolating and cleaning systems of viruses. Progent then initiated the task of restoring Microsoft AD, the heart of enterprise networks built upon Microsoft technology. Exchange email will not function without AD, and the client's financials and MRP software used SQL Server, which requires Active Directory services for authentication to the databases.

Within 48 hours, Progent was able to rebuild Active Directory services to its pre-penetration state. Progent then accomplished reinstallations and hard drive recovery of essential applications. All Microsoft Exchange Server ties and attributes were intact, which accelerated the rebuild of Exchange. Progent was also able to collect non-encrypted OST files (Outlook Off-Line Data Files) on team desktop computers in order to recover mail data. A not too old off-line backup of the customerís manufacturing systems made them able to recover these vital services back online. Although a large amount of work remained to recover fully from the Ryuk event, the most important services were restored quickly:

"For the most part, the manufacturing operation ran fairly normal throughout and we produced all customer shipments."

Throughout the next couple of weeks important milestones in the recovery project were achieved in close collaboration between Progent engineers and the client:

  • Self-hosted web applications were brought back up without losing any information.
  • The MailStore Server exceeding four million archived messages was brought online and accessible to users.
  • CRM/Customer Orders/Invoicing/AP/Accounts Receivables (AR)/Inventory functions were 100 percent restored.
  • A new Palo Alto 850 firewall was installed.
  • 90% of the user desktops and notebooks were fully operational.

"So much of what happened during the initial response is mostly a fog for me, but my management will not soon forget the countless hours all of you accomplished to give us our company back. I have utilized Progent for at least 10 years, maybe more, and each time I needed help Progent has impressed me and delivered as promised. This time was a testament to your capabilities."

A likely business-killing catastrophe was dodged through the efforts of top-tier experts, a wide range of IT skills, and tight teamwork. Although in hindsight the ransomware incident detailed here would have been stopped with up-to-date cyber security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user training, and well designed security procedures for information backup and applying software patches, the reality remains that government-sponsored hackers from Russia, China and elsewhere are relentless and will continue. If you do get hit by a crypto-ransomware penetration, remember that Progent's team of experts has substantial experience in ransomware virus defense, remediation, and data recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), thanks very much for allowing me to get rested after we made it past the most critical parts. Everyone did an amazing effort, and if any of your team is around the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting in Arlington
For ransomware cleanup consulting services in the Arlington area, call Progent at 800-462-8800 or visit Contact Progent.

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