Ransomware : Your Crippling IT Catastrophe
Crypto-Ransomware  Recovery ProfessionalsCrypto-Ransomware has become an escalating cyber pandemic that represents an enterprise-level danger for businesses vulnerable to an assault. Multiple generations of crypto-ransomware such as CrySIS, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been running rampant for many years and continue to inflict havoc. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, plus more unnamed viruses, not only encrypt online data files but also infect any configured system backups. Information synchronized to the cloud can also be encrypted. In a poorly architected system, it can make automated restore operations hopeless and basically knocks the datacenter back to square one.

Retrieving services and data following a crypto-ransomware event becomes a sprint against time as the targeted business fights to stop lateral movement and cleanup the crypto-ransomware and to restore mission-critical operations. Due to the fact that crypto-ransomware needs time to spread, attacks are frequently launched on weekends, when penetrations tend to take more time to uncover. This compounds the difficulty of quickly marshalling and organizing a qualified response team.

Progent offers an assortment of services for protecting Arlington organizations from ransomware penetrations. Among these are team training to help identify and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based cyberthreat protection to detect and quarantine zero-day modern malware attacks. Progent in addition can provide the services of veteran ransomware recovery professionals with the skills and commitment to re-deploy a breached environment as soon as possible.

Progent's Ransomware Restoration Services
Following a ransomware penetration, even paying the ransom demands in Bitcoin cryptocurrency does not guarantee that cyber hackers will provide the needed codes to unencrypt all your files. Kaspersky determined that seventeen percent of ransomware victims never restored their files even after having paid the ransom, resulting in more losses. The gamble is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the average crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for small businesses. The alternative is to piece back together the critical components of your Information Technology environment. Without the availability of full information backups, this calls for a broad range of skill sets, top notch project management, and the capability to work 24x7 until the recovery project is complete.

For decades, Progent has provided certified expert Information Technology services for companies across the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have earned top certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security specialists have garnered internationally-renowned industry certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has experience in financial systems and ERP application software. This breadth of expertise gives Progent the capability to knowledgably determine necessary systems and organize the surviving parts of your Information Technology environment after a ransomware penetration and assemble them into an operational system.

Progent's security team of experts utilizes top notch project management systems to coordinate the complicated restoration process. Progent appreciates the importance of working swiftly and together with a customer's management and Information Technology staff to assign priority to tasks and to get critical services back on line as fast as possible.

Customer Case Study: A Successful Ransomware Intrusion Response
A client sought out Progent after their network was taken over by the Ryuk ransomware. Ryuk is believed to have been deployed by Northern Korean state criminal gangs, possibly adopting strategies exposed from the United States National Security Agency. Ryuk seeks specific organizations with little tolerance for operational disruption and is among the most lucrative versions of crypto-ransomware. High publicized organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturing business based in Chicago with about 500 staff members. The Ryuk attack had brought down all company operations and manufacturing processes. The majority of the client's data backups had been directly accessible at the time of the intrusion and were encrypted. The client was pursuing financing for paying the ransom (exceeding $200,000) and wishfully thinking for the best, but ultimately called Progent.

"I can't thank you enough in regards to the expertise Progent gave us during the most critical time of (our) businesses existence. We most likely would have paid the cybercriminals if not for the confidence the Progent experts gave us. That you could get our messaging and essential servers back faster than five days was something I thought impossible. Every single consultant I got help from or e-mailed at Progent was absolutely committed on getting us restored and was working 24 by 7 to bail us out."

Progent worked hand in hand the customer to quickly get our arms around and assign priority to the mission critical elements that needed to be addressed in order to restart company operations:

  • Microsoft Active Directory
  • Microsoft Exchange Email
  • Accounting/MRP
To start, Progent followed ransomware event response industry best practices by isolating and clearing up compromised systems. Progent then began the task of bringing back online Microsoft Active Directory, the heart of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange Server messaging will not function without Windows AD, and the client's MRP system utilized Microsoft SQL Server, which needs Active Directory services for authentication to the databases.

In less than 2 days, Progent was able to restore Active Directory services to its pre-attack state. Progent then accomplished setup and hard drive recovery on essential applications. All Exchange data and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was also able to locate local OST files (Outlook Offline Folder Files) on team PCs and laptops to recover mail data. A recent offline backup of the client's accounting/ERP systems made them able to restore these required services back online for users. Although a large amount of work still had to be done to recover fully from the Ryuk attack, critical systems were returned to operations quickly:

"For the most part, the production operation ran fairly normal throughout and we did not miss any customer deliverables."

During the next few weeks critical milestones in the restoration process were made through tight cooperation between Progent engineers and the client:

  • In-house web sites were brought back up with no loss of information.
  • The MailStore Server with over 4 million historical messages was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory modules were 100 percent restored.
  • A new Palo Alto Networks 850 firewall was installed.
  • 90% of the user desktops and notebooks were operational.

"A huge amount of what was accomplished that first week is nearly entirely a haze for me, but our team will not soon forget the dedication each and every one of you put in to give us our business back. I've utilized Progent for the past 10 years, maybe more, and each time Progent has shined and delivered. This situation was a Herculean accomplishment."

A potential company-ending disaster was dodged due to results-oriented professionals, a wide range of subject matter expertise, and close collaboration. Although in analyzing the event afterwards the ransomware virus incident detailed here would have been shut down with modern security technology solutions and ISO/IEC 27001 best practices, user and IT administrator training, and well designed security procedures for information backup and keeping systems up to date with security patches, the fact remains that government-sponsored cyber criminals from China, North Korea and elsewhere are tireless and will continue. If you do fall victim to a ransomware incursion, feel confident that Progent's roster of professionals has substantial experience in crypto-ransomware virus blocking, removal, and information systems recovery.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), thanks very much for making it so I could get rested after we made it past the first week. Everyone did an fabulous effort, and if any of your team is around the Chicago area, dinner is my treat!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Arlington
For ransomware cleanup consulting in the Arlington area, call Progent at 800-462-8800 or go to Contact Progent.

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