Crypto-Ransomware : Your Feared Information Technology Catastrophe
Ransomware  Recovery ConsultantsRansomware has become an escalating cyberplague that represents an enterprise-level danger for businesses vulnerable to an assault. Multiple generations of crypto-ransomware like the Reveton, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been running rampant for many years and still inflict damage. More recent variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, as well as daily unnamed newcomers, not only encrypt online information but also infect all accessible system backups. Information synchronized to cloud environments can also be encrypted. In a poorly designed environment, this can make automatic restoration useless and effectively sets the datacenter back to square one.

Recovering services and data after a ransomware event becomes a sprint against time as the targeted organization fights to stop the spread and eradicate the ransomware and to restore business-critical activity. Since ransomware needs time to replicate, attacks are often launched on weekends, when attacks in many cases take more time to discover. This multiplies the difficulty of quickly assembling and orchestrating a knowledgeable mitigation team.

Progent provides a variety of help services for protecting Arlington enterprises from crypto-ransomware events. These include team training to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus setup and configuration of modern security solutions with artificial intelligence capabilities to intelligently identify and quarantine day-zero threats. Progent in addition provides the services of seasoned crypto-ransomware recovery consultants with the track record and commitment to reconstruct a compromised network as quickly as possible.

Progent's Ransomware Restoration Support Services
Following a ransomware event, paying the ransom demands in cryptocurrency does not guarantee that distant criminals will respond with the needed keys to decipher any or all of your data. Kaspersky estimated that 17% of ransomware victims never recovered their data after having sent off the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the typical crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for small businesses. The fallback is to setup from scratch the vital elements of your IT environment. Without access to complete system backups, this calls for a broad complement of IT skills, top notch project management, and the capability to work 24x7 until the task is finished.

For two decades, Progent has offered professional Information Technology services for companies throughout the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have been awarded top certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have garnered internationally-renowned certifications including CISM, CISSP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise in accounting and ERP software solutions. This breadth of expertise provides Progent the skills to efficiently ascertain necessary systems and consolidate the surviving components of your network environment after a ransomware penetration and configure them into a functioning network.

Progent's security team of experts deploys state-of-the-art project management applications to orchestrate the sophisticated restoration process. Progent knows the urgency of acting rapidly and in concert with a customerís management and IT staff to assign priority to tasks and to put essential systems back online as fast as humanly possible.

Business Case Study: A Successful Ransomware Virus Recovery
A business hired Progent after their network system was brought down by the Ryuk ransomware. Ryuk is believed to have been developed by North Korean state sponsored hackers, possibly adopting techniques leaked from the United States National Security Agency. Ryuk seeks specific organizations with little ability to sustain disruption and is one of the most lucrative versions of ransomware malware. High publicized targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing company located in Chicago with around 500 employees. The Ryuk intrusion had frozen all essential operations and manufacturing capabilities. Most of the client's data protection had been directly accessible at the time of the intrusion and were destroyed. The client considered paying the ransom demand (exceeding $200,000) and praying for the best, but in the end called Progent.

"I cannot speak enough in regards to the help Progent gave us throughout the most fearful time of (our) companyís existence. We may have had to pay the cybercriminals if not for the confidence the Progent experts gave us. The fact that you could get our e-mail and essential applications back online faster than a week was beyond my wildest dreams. Every single person I spoke to or communicated with at Progent was absolutely committed on getting us back online and was working 24 by 7 on our behalf."

Progent worked with the customer to quickly identify and prioritize the critical areas that had to be recovered to make it possible to continue company operations:

  • Active Directory
  • Microsoft Exchange Email
  • Financials/MRP
To start, Progent adhered to ransomware penetration response industry best practices by stopping the spread and disinfecting systems. Progent then began the task of recovering Windows Active Directory, the core of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange email will not function without AD, and the businessesí accounting and MRP system utilized SQL Server, which needs Active Directory for authentication to the databases.

Within two days, Progent was able to re-build Windows Active Directory to its pre-intrusion state. Progent then initiated setup and storage recovery of mission critical systems. All Exchange data and attributes were usable, which facilitated the rebuild of Exchange. Progent was also able to collect non-encrypted OST files (Microsoft Outlook Off-Line Data Files) on user PCs in order to recover mail data. A recent off-line backup of the businesses accounting/MRP software made it possible to restore these required applications back on-line. Although a large amount of work still had to be done to recover completely from the Ryuk damage, the most important systems were returned to operations rapidly:

"For the most part, the production manufacturing operation survived unscathed and we did not miss any customer sales."

During the following few weeks critical milestones in the recovery process were accomplished in tight cooperation between Progent engineers and the customer:

  • Self-hosted web applications were returned to operation without losing any information.
  • The MailStore Microsoft Exchange Server containing more than 4 million historical emails was brought online and available for users.
  • CRM/Product Ordering/Invoicing/Accounts Payable/Accounts Receivables/Inventory Control modules were 100 percent operational.
  • A new Palo Alto Networks 850 security appliance was set up and programmed.
  • 90% of the user workstations were functioning as before the incident.

"A huge amount of what transpired those first few days is nearly entirely a haze for me, but our team will not soon forget the dedication each and every one of you accomplished to give us our business back. I have been working together with Progent for at least 10 years, possibly more, and each time I needed help Progent has outperformed my expectations and delivered. This situation was a testament to your capabilities."

A probable company-ending catastrophe was avoided with hard-working professionals, a broad array of technical expertise, and tight collaboration. Although in post mortem the crypto-ransomware virus incident described here would have been prevented with current security systems and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user training, and appropriate security procedures for backup and applying software patches, the fact remains that state-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a ransomware incident, feel confident that Progent's team of experts has proven experience in ransomware virus defense, remediation, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were helping), thanks very much for letting me get some sleep after we made it past the first week. All of you did an fabulous effort, and if any of your team is visiting the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this ransomware incident report, please click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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