Fast Remote Troubleshooting for Arlington Texas Networks
For companies located in Arlington Texas, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking problems, as well as the services of CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic jobs.
Progent's remote technical support engineers provide excellent value due to the fact that they have the real-world background and have access to the advanced technology required to solve most network problems quickly. This lowers direct costs because service calls require minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or eliminating system downtime and related losses due to business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive online technical support experience is especially important for businesses that depend on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay just for the support that you receive. In contrast to typical remote support companies, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with situations where quick solutions manage to turn into big invoices. Progent's penchant for handling problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested processes that permit the maximum level of effectiveness for remote consulting and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's Technical Response Center to access your computer system remotely without breaching network security.
Progent's advanced technical support database system maintains thorough histories for the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of all help provided to each Progent customer by every engineer. This archive of issues and resolutions is stored as a quickly retrievable support knowledge base that enables Progent's online technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and working associations with important industry leaders such as Cisco and Microsoft open up additional vast technical databases and allow priority response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to come up with the most efficient solutions quickly.
Online support provided by Progent to businesses in Arlington Texas include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online service experts can deliver network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a broad variety of technology support such as Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop support services to assist your business to install, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 11 system design and migration consulting and Windows 10 integration consulting, plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and validates an individual's technical knowledge at the expert level. Cisco CCIEs can handle even the most difficult challenges encountered in network design, deployment, administration, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or identifying program patches. Cisco CCIEs are an exceptional value since their broad experience allows them to resolve problems rapidly. In typical cases, less experienced engineers can wrestle for hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can tie into your computer system using the latest on-line troubleshooting technology in order to provide quick, safe, and economical analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling family of connectivity devices. Cisco infrastructure expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet APs planning and integration help, Cisco WiFi controllers integration consulting, Cisco VPN Consulting services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security solutions to strengthen the safety of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help you to clean up quickly after a damaging penetration. Security consulting services available from Progent cover in depth network security assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious assaults; configuring firewalls; designing safe architectures for off-site and mobile access; defending your email infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting support to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Microsoft 365 Exchange Online integration with on-prem Exchange environments,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate audit reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based support services to cover a wide array of computer technologies including network infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in networks that combine Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance resolving anomalies within UNIX/Linux networks powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services covers all critical facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup processes and enable non-disruptive backup and rapid restoration of critical files/folders, apps, images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or application bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the protection and functionality of your IT network, Progent's patch management services permit your IT staff to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification with iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a secured online account and give your password you are asked to verify your identity on a device that only you have and that is accessed using a separate network channel. A broad selection of devices can be used as this added means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register several verification devices. To learn more about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of in-depth reporting plug-ins designed to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that any potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables clients to execute major projects economically and on time. Progent's special online engineering services include:
How Your Arlington Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Call Center or revamping your current one, selecting or customizing Help Desk software to handle the special demands of your company, or providing occasional phone support staff to reinforce your in-house Call Center resources during demanding scenarios like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced network consultants gives your computer users in Arlington Texas fast assistance from an effective support resource with substantial experience offering telephone-based help and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid contributor to company success, and Progent's policy is to solve and not just annotate IT problems.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Team can supply online advanced consulting support and education in key application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's consulting, custom development, and training services, go to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center2, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Arlington Texas remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to accommodate your business so that your IT support is proactive and automated. By anticipating possible trouble spots before they cause crashes, automated monitoring can head off stressful and expensive service failures. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks based on a mix of operating systems.
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Arlington Texas, Progent's online computer support specialists are ready to deliver expert and economical system help the moment your organization has to have it. Over 20 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to solve computer problems rapidly while eliminating the expense and lost productivity that comes with on-site support visits.
Even if your Arlington organization deals with a local independent support technician or employs an in-house IT staff that know how to handle day-to-day network issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to address unexpected system crises or especially challenging integration projects.
Details of Progent's Remote Computer Support for Arlington Texas
Progent's phone help, Internet-based repair, system security expertise, and network management services give offices in Arlington Texas unparalleled leverage for your support budget. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk call center services and system administration, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a large in-house IT organization. Key features of Progent's online help program include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Arlington Texas and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad array of Microsoft support tools, technical information, and continuing training.
- By the Minute Billing to Minimize Costs
Progent offers online help on a per-minute basis, so you are charged only for the support you use. Progent has no minimum charge for online support and imposes no monthly retainer for support services delivered during regular working hours. This protects you from facing big bills for simple repairs.
- Availability of Cisco Network Design Professionals
Progent's certified experts for Cisco can provide access to authorized professionals with skill in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Consulting
Progent's core support services include system integration, Microsoft Exchange Server consulting, network security planning, and shared Help Desk services. Progent's Experts group offers in-depth consulting support for specific application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Training
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Software Development and Debugging
Oracle Management Support and Software Programming
MySQL Project Management and Application Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service one-stop source for IT generalists and application experts, Progent can deliver fast, inexpensive, and thorough information technology solutions that align with the specific needs of your business.
- Sophisticated Online Access Software
Secure online connectivity allows Progent's service professionals to see exactly what your customers see. This makes it easier to find quick fixes to issues that might otherwise demand an expensive personal service call. Cutting-edge remote connectivity software and expert engineers together allow Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in online troubleshooting and automated system tracking.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Support for High Network Uptime
For organizations with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-constrained offices whose workers need instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT expertise, fine tuned support tools, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does My Business Start Getting Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent offers in-depth expertise for Microsoft's popular server platforms with services such as Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits per minute. Consequently, you pay only for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for support services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be tempted to permit less critical problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every consultant to each client. The discipline of documenting and organizing support records allows more efficient service and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who won't release vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.