Immediate Remote Technical Support for Arlington IT Networks
For organizations located in Arlington or anywhere in the state of Texas, Progent offers online help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISSP-qualified security consultants to handle advanced security design and diagnostic issues.
Progent's online support experts offer excellent value because they possess the real-world background and have access to the advanced tools necessary to solve the majority of network problems rapidly. This reduces direct costs because service calls accumulate minimal billable minutes. Online support also avoids the expense of sending an engineer to your site. Your organization saves additionally in incidental costs by minimizing or avoiding network outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support expertise is especially important for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.
Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike many online support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and simple model for billing prevent scenarios where quick solutions manage to end up as major bills. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of customized technologies and field-proven methodologies that permit the highest level of effectiveness for remote technical support and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's online support team to connect to your system without violating corporate security.
Progent's advanced technical support database application keeps detailed histories of all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of support provided to every Progent customer by any Progent engineer. This database of anomalies and solutions is structured as an easily retrievable internal knowledge base that permits Progent's remote technical engineers to communicate their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft open up other vast technical support databases and allow priority response from vendors' internal engineering staff with the result that Progent's online service experts are able to find the best solutions promptly.
Online technical services provided by Progent to companies in Arlington and throughout the state of Texas include:
Certified Windows Experts
Progent's Microsoft-expert online support engineers can deliver network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2013 design, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop services to assist you business to install, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and certifies a person's network technology knowledge at the master level. Cisco CCIEs can deal with even the most stubborn issues occurring in network infrastructure planning, integration, management, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide exceptional value because their depth of expertise allows them to resolve problems quickly. In common instances, less experienced consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can tie into your environment by means of sophisticated on-line support technology to perform efficient, safe, and economical analysis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of infrastructure products by delivering services that include:
CISSP and ISSAP Premier Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection services to enhance the defenses of your Windows, macOS and OS X, or Linux environment against attacks or assist you to recuperate rapidly following a serious breach. Security support services offered by Progent cover thorough network security and compliance analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile access; securing your email system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting services to help companies of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable process for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to cover a broad array of information technologies including system architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in networks that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent online help resolving anomalies within UNIX/Linux networks powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that all potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Arlington Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Call Center service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk or revamping your current organization, evaluating or enhancing Help Desk Call Center software products to address the unique demands of your corporation, or providing occasional phone support personnel to reinforce your internal Help Desk resources during demanding situations like software migrations, major upgrades, or installing new business software.
Progent's Call Center team of seasoned information technology professionals gives your clients in Arlington or anywhere in the state of Texas fast access to an efficient support resource with substantial background delivering telephone-based help and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center recognition as a major contributor to company performance, and Progent's goal is to resolve and not merely report technical issues.
- Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Group provides remote and in-depth engineering support and training in key application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, programming, and education services, refer to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Arlington, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so that your IT maintenance is proactive rather than reactive. By uncovering potential problems before they evolve into crashes, system monitoring can ward off inconvenient and expensive service crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a variety of OS platforms.
To contact Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Arlington or anywhere in the state of Texas, Progent's online network support engineers are ready to provide expert and economical system help the moment your organization has to have it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online access tools to repair IT problems quickly while avoiding the cost and lost time associated with on-site support visits.
Even if your Arlington organization relies on a local freelance consultant or maintains an in-house IT staff that know how to handle the majority of network issues, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to handle sudden network emergencies or especially complex integration projects.
Advantages of Progent's Network Help for Offices in Arlington
Progent's online network troubleshooting services allow your Arlington business to enjoy the advantages of timely, enterprise-level IT support without the cost of managing a full-time IT organization. Your network will acquire added strategic value by becoming increasingly reliable, productive, and secure. Advantages to your company include:
- Seamless virtual expansion of your on-site support resources
With most companies in Arlington and throughout Texas, nearby network support resources, whether consisting of independent consultants or a full-time IT staff, can deal with typical network issues. On the other hand, serious problems sometimes strike when your regular resources are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite support technicians. In these instances, Progent's online service professionals give you a convenient, quick, and affordable way to augment your local help and to convey valuable knowledge to improve your ability to deal with downstream problems in-house.
- Less Reliance on Individual Consultants
For network maintenance, smaller organizations commonly depend on independent freelance service providers. Although freelance consultants have smaller overhead than big consulting companies and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the lack of reserve help may force your business to go without assistance during an emergency. As your business expands, system downtime and trouble with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve support experts to insure your IT system is always available.
- Create a Solid Foundation for Seamless Growth
Businesses typically begin with an IT architecture implemented on a shoestring budget. Without a strong framework, slap-dash fixes often get thrown onto an unstable foundation. When a network grows, stability and expandability issues can impede the productivity of the business. These poorly built environments need proper assessment, intelligent strategic planning, and broad-based technical expertise to upgrade to a network architecture able to provide the stable foundation to meet current business demands and ease downstream growth.
- Work with Problem Solvers Instead of Product Resellers
Smaller offices need guidance and technical education to negotiate an increasingly complex array of product options capable of promoting business growth and improving productivity. Businesses hardly need a computer consultant who is attempting to resell a specific vendor's technology. IT support and product selling can result in a situation where the proposed
solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match technical consulting with the best interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT expertise, refined support software, and understanding of enterprise networking allow businesses to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Windows Server 2008 support, Windows Server 2003 upgrades, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises help by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during normal business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports transmitted by each staff member to each customer. The discipline of detailing and archiving service records results in more efficient support and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.