Fast Remote Support for Arlington IT Networks
For companies located in Arlington or anywhere in Texas, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support experts offer excellent value due to the fact that they possess the practical background and are equipped with the sophisticated tools required to resolve most information system problems quickly. This lowers immediate costs since service calls require fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally in incidental expenses by minimizing or avoiding system outages and related costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced online consulting know-how is especially important in environments that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's pricing model for remote help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged just for the services that you receive. Unlike typical remote service firms, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate scenarios where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for dealing with technical issues quickly means you saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of customized technologies and field-proven methodologies which permit the highest level of effectiveness for remote consulting and repair for computer networks of all sizes. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's online support team to connect to your company's network remotely without violating corporate security.
Progent's sophisticated customer support database system keeps thorough documentation for all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of support provided to every client by any engineer. This history of trouble tickets and solutions is stored as a quickly retrievable support database that enables Progent's remote technical engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with major vendors including Cisco and Microsoft make available additional vast technical knowledge bases and permit priority response from manufacturers' internal support staff so Progent's online service specialists are able to arrive at the best solutions promptly.
Remote technical support services offered by Progent to clients in Arlington and throughout the state of Texas include:
Authorized Windows Support
Progent's Microsoft-premier online support engineers can provide network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 development,
Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop support services to help your company to install, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and indicates an individual's networking skills at the master level. Cisco CCIEs know how to handle even the most challenging issues associated with network planning, deployment, management, compliance, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs represent an excellent value because their depth of expertise enables them to fix problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your environment by means of sophisticated remote troubleshooting technology in order to provide efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's popular family of infrastructure appliances by delivering consulting services that include:
CISM and CISSP Certified System Security Experts
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of security services that can strengthen the safety of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your business to clean up rapidly following a serious breach. Security solutions available from Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; designing secure techniques for remote and mobile communication; protecting your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online support to help companies of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable process for recovering applications and services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to address a wide spectrum of computer technologies including system architecture, messaging systems, system and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to MS Windows or Linux environments. Progent's group-based methodology for resolving network issues enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help diagnosing anomalies within UNIX/Linux networks based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's top enterprises. The ProSight suite of outsourced network management services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT programs. Progent's charges for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Arlington Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk support programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the resources to assemble and manage an in-house Call Center but who require quick response from an efficient Help Desk with proficient telephone support plus the ability to escalate complex problems to high-level engineers.
Progentís Virtual Call Center is designed for larger businesses and serves as a transparent reinforcement of your established Call Center organization. Progent's Virtual Call Center can act as a an escalation alternative to resolve the toughest technical issues, or be available in those instances when your other resources are too busy.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your clients in Arlington or anywhere in the state of Texas rapid communication with a reliable technical support resource with substantial background delivering telephone-based support and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk the reputation as a solid enabler of business success, and Progent's intent is to fix instead of merely document IT problems.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply remote and in-depth engineering support and education in special business application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, customization, and education for Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, programming, and education services, refer to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Arlington, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so that your network maintenance is proactive rather than reactive. By detecting looming issues before they grow into network outages, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that incorporate a variety of OS platforms.
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Arlington or throughout the state of Texas, Progent's phone-based network support engineers are ready to deliver expert and cost-effective system support whenever your business has to have it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to repair network problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.
Even if your Arlington office works with a regular freelance support technician or employs an in-house IT staff that can handle typical computer problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to deal with unexpected network crises or particularly complicated integration projects.
Benefits of Progent's IT Support for Businesses in Arlington
Progent's online technical help services enable your Arlington business to experience the advantages of timely, enterprise-class IT support without the expense of maintaining a full-time IT organization. Your information system will derive greater strategic value by being increasingly available, productive, and secure. Advantages to your business include:
- Seamless remote extension of your local support resources
For most organizations in Arlington and throughout Texas, local computer service providers, whether represented by independent consultants or an in-house IT staff, can solve the majority of network issues. On the other hand, IT crises can strike when local resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your local support people. In these situations, Progent's on-call support specialists give you a convenient, quick, and affordable solution to supplement your regular resources and to pass on valuable information to improve your ability to handle downstream problems in-house.
- Less Dependence on Freelance Consultants
For network support, smaller offices often rely on individual freelance service providers. While freelance consultants have smaller internal costs than big consulting organizations and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the lack of reserve help may require your business to wait for help during an IT crisis. As your business expands, system unavailability and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service expertise to make sure your IT system remains up and running.
- Build a Solid Foundation for Seamless Growth
Businesses often begin with an information system implemented on a shoestring budget. Without a proper framework, slap-dash fixes often get thrown onto a weak foundation. When a network grows, stability and expandability problems can hinder the productivity of the organization. These poorly built environments require careful analysis, intelligent strategic planning, and wide IT knowledge to upgrade to a network infrastructure that can offer the stable foundation to meet vital business requirements and facilitate downstream expansion.
- Interact with Solution Providers Rather Than Product Resellers
Smaller companies require advice and technical education to navigate through an increasingly complicated maze of product options capable of accelerating business success and improving productivity. They do not need a network consultant who is motivated to sell a certain vendor's products. IT support and product sales can lead to a scenario where the proposed
solution is built around a predetermined product rather than the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align technical expertise with the best needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT experience, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does Our Company Start Receiving Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent offers in-depth support for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help by the minute. Consequently, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local service firms who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by every consultant to each client. The discipline of documenting and archiving service records allows more effective service and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, system monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.