Fast Online Troubleshooting for Arlington Texas IT Networks
For organizations in Arlington Texas, Progent offers online support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging networking issues, as well as the services of CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's online technical support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to resolve the majority of information system issues rapidly. Efficient support lowers direct expenses because service calls accumulate fewer billable minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits even more in incidental expenses by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is especially helpful for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing model for remote support is designed to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to typical online service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from situations where quick repairs manage to end up as big tabs. Progent's skill at handling technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested methodologies that ensure the maximum level of efficiency for online help and repair for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's online support team to connect to your company's network remotely without violating corporate security.
Progent's sophisticated customer support reporting application maintains comprehensive histories of all support that Progent's clients have received. Progent's staff engineers have access to the history of services rendered to every Progent client by every engineer. This history of problems and repairs is stored as an easily accessible proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft open up other massive support databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online service specialists are able to arrive at the best solutions promptly.
Online services provided by Progent to companies in Arlington Texas include:
Certified Windows Expertise
Progent's Microsoft-premier remote service professionals can provide network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a wide variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop consulting and support services to help your company to deploy, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the premier recognition for network engineers, and validates an individual's networking knowledge at the expert level. CCIEs can handle even the most stubborn issues surrounding network design, deployment, maintenance, security, and repair. Cisco CCIEs operate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or locating software updates. CCIEs provide excellent cost-effectiveness because their depth of experience allows them to fix problems quickly. In common cases, less experienced engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can tie into your computer system via advanced remote troubleshooting technology in order to provide efficient, secure, and affordable analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's market leading selection of infrastructure appliances. Cisco technology support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless APs planning and integration support, Cisco WiFi controllers consulting, Cisco VPN and Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of security solutions that can improve the safety of your Windows, macOS and OS X, Linux network against assaults or assist you to recover rapidly after a damaging breach. Security services available from Progent cover comprehensive information security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; designing safe mechanisms for off-site and mobile access; securing your messaging system against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting to help organizations of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering applications and services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a broad spectrum of computer technologies such as network architecture, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and medium-size organizations to utilize the same advanced technology used by many of the world's top corporations. The ProSight series of outsourced network management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your data backup processes and enable non-disruptive backup and fast restoration of important files/folders, apps, system images, and VMs. ProSight DPS helps your business recover from data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, user error, malicious insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to execute critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your Arlington Company Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting support can support you in creating an effective new Help Desk or enhancing your current one, selecting or enhancing Call Center software to handle the special needs of your business, or providing occasional online personnel to supplement your in-house Call Center resources to deal with demanding scenarios such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology experts gives your computer users in Arlington Texas instant assistance from a reliable network service group with extensive background providing phone consulting and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center perception as a crucial driver of company productivity, and Progent's target is to resolve instead of simply report IT problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Experts staff can supply online and in-depth consulting support and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Arlington Texas remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your network support is proactive and automated. By anticipating potential issues before they grow into full-scale emergencies, system monitoring can minimize disruptive and expensive network failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate a mix of OS platforms.
To contact Progent about emergency online expertise with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Arlington Texas, Progent's phone-based network support engineers can provide professional and affordable IT support the moment your company needs it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to solve computer problems rapidly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Arlington organization deals with a local freelance support technician or employs a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to fix sudden system emergencies or particularly challenging integration problems.
Features of Progent's Remote Network Support for Arlington Texas
Progent's phone help, Internet-based repair, system security expertise, and network management services offer companies in Arlington Texas the greatest leverage for your IT investment. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk support and system management, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the cost and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to offices in Arlington Texas and is also ideal for networks in geographic regions that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a wide selection of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Minimize Costs
Progent provides remote support on a per-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for phone help and asks for no ongoing subscription fee for services delivered during regular business hours. This keeps you from facing big invoices for quick repairs.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers help from authorized specialists with experience in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core support services include technology integration, MS Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Application Experts group offers world-class consulting expertise for specific business applications. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Customization
MS Project Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Application Development
MySQL Management Support and Application Development
Apple Macintosh Consulting
Amazon MWS Programming and Debugging
By providing a full service one-stop source for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and thorough information technology solutions that address the special requirements of your business.
- Sophisticated Online Connectivity Software
Protected online access allows Progent's service professionals to observe precisely what your customers see. This makes it easier to find fast solutions to problems that might otherwise demand an expensive personal visit. Sophisticated remote connectivity tools and experienced engineers together allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online support and automated network monitoring.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Support for High Network Availability
For businesses with vital applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-constrained companies whose workers require instant access to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical background, refined remote support software, and understanding of corporate IT allow companies to escape the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Full Range of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2019 integration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises help by the minute. As a result, you owe exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Businesses who utilize familiar freelance service providers or who employ internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.