Fast and Affordable Online Support for Arlington IT Networks
Immediate Phone Help for Arlington NetworksFor companies located in Arlington or anywhere in Texas, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the real-world background and have access to the advanced tools required to resolve the majority of network problems rapidly. This reduces direct expenses since solutions use up fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves additionally with incidental expenses by minimizing or eliminating system outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote consulting expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike typical online service firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing prevent scenarios where fast solutions manage to turn into big tabs. Progent's penchant for dealing with problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an array of optimized tools and proven processes that promote the highest level of efficiency for online engineering help and troubleshooting for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's remote service group to connect to your system remotely without compromising network security.

Progent's proven technical support database application maintains detailed records describing all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of services provided to each Progent client by any consultant. This database of issues and fixes is organized as a conveniently accessible internal knowledge base that allows Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft open up additional extensive technical support databases and allow priority access to vendors' in-house engineering staff with the result that Progent's online service specialists can come up with optimal resolutions promptly.

Online technical support services available from Progent to clients in Arlington and throughout the state of Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's leading corporations. The ProSight line of outsourced network management services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking hardware such as routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent’s Help Desk Co-management services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced support solution based on the top professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned information technology professionals offers your customers in Arlington or anywhere in the state of Texas immediate access to a large support group with years of experience delivering phone help and remote repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center the reputation as a major contributor to business success, and Progent's goal is to solve instead of simply track IT issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff provides remote advanced engineering expertise and training in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Arlington, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your business so that your network maintenance is proactive and automated. By uncovering emerging issues before they grow into downtime, system monitoring can ward off stressful and costly information system breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems based on multiple OS platforms.
How Your Arlington Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Arlington or anywhere in the state of Texas, Progent's online computer support specialists can provide professional and affordable system help whenever your business requires it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to fix network problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Arlington office relies on a local freelance support technician or maintains an in-house organization that know how to deal with the majority of computer issues, Progent’s Microsoft and Cisco certified consultants can still provide an easy and seamless virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to solve unexpected network crises or especially complicated integration problems.

Advantages of Progent's IT Support for Organizations in Arlington
Progent's online support services enable your Arlington company to have the benefits of timely, expert network support without the expense of managing a full-time IT staff. Your network will derive added strategic value by being more reliable, productive, and secure. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most organizations in Arlington or anywhere in Texas, local network support providers, whether made up of freelance consultants or a full-time maintenance staff, can handle the majority of network problems. On the other hand, serious problems might spring up when local support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your local support technicians. In these situations, Progent's online support professionals give you a convenient, fast, and budget-friendly solution to supplement your regular help and to pass on valuable knowledge to increase your capability to resolve future issues in-house.

  • Less Reliance on Individual Consultants
    For IT support, smaller companies often depend on individual freelance service providers. While independent service people carry smaller internal costs than big consulting organizations and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of fallback personnel may force your business to go without help during an emergency. As your business expands, system downtime and problems with critical applications are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup service expertise to insure your network is always available.

  • Build a Scalable Foundation for Smooth Growth
    Companies often start with an information system created on a shoestring budget. Without a robust infrastructure, band-aid repairs can get piled on top of a shaky foundation. When a network grows, reliability and expandability issues can impede the productivity of the organization. These poorly designed systems need careful analysis, intelligent long-term planning, and extensive technical expertise to evolve to a network architecture able to offer the stable foundation to meet current business demands and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller businesses need advice and technical training to negotiate an ever more complex array of product options available for accelerating business success and enhancing productivity. Businesses do not need a network consultant who is trying to sell a specific vendor's technology. IT support and product selling can result in a scenario where the recommended solution is designed around a profitable technology instead of the true needs of a business. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to align technical expertise with the real needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT expertise, refined support software, and understanding of enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.