Fast Remote Technical Support for Arlington Computer Networks
Immediate Phone Consulting for Arlington SystemsFor organizations located in Arlington or anywhere in Texas, Progent offers online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the services of CISSP-qualified security experts to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts provide excellent leverage because they have the practical background and are equipped with the sophisticated tools necessary to solve most information system issues rapidly. This reduces direct expenses because service calls accumulate minimal billable minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization saves additionally in indirect costs by reducing or eliminating network downtime and associated costs resulting from business disruption, upset clients, idle workers, and distracted executives. Progent's advanced online consulting expertise is especially important for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you actually get. Unlike typical remote support organizations, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing save you from scenarios where fast fixes somehow end up as big invoices. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven methodologies which permit the highest level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to link to your company's environment without breaching corporate security.

Progent's powerful service reporting application keeps extensive documentation of all service that Progent's clients have received. Progent's staff engineers have access to the details of all help delivered to every customer by every engineer. This database of problems and responses is structured as an easily searchable internal knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft open up other vast technical databases and permit quick response from manufacturers' in-house support staff with the result that Progent's online service specialists can arrive at the most efficient solutions in the least time.

Remote support offered by Progent to businesses in Arlington and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. The ProSight portfolio of outsourced network management services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their connectivity hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables clients to execute major projects economically and on time. Progent's special online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center service options for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are intended for organizations who don't have the resources to create an internal Help Desk but who need quick response from an effective Call Center with professional telephone assistance plus the expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a seamless supplement to your existing Help Desk staff. Progent's Virtual Help Desk can serve as a an escalation option to resolve the toughest technical problems, or be ready in those situations when your ordinary support engineers are swamped.

    Progent's Help Desk staff of experienced network consultants provides your clients in Arlington or anywhere in the state of Texas rapid access to an efficient support group with years of background delivering phone support and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a crucial enabler of business productivity, and Progent's intent is to solve rather than just report network issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group offers online and in-depth consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Arlington, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By spotting looming trouble spots before they evolve into network outages, proactive monitoring can minimize disruptive and costly network crises. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks based on a variety of platforms.
How Your Arlington Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Arlington or throughout the state of Texas, Progent's phone-based computer support engineers are ready to deliver professional and economical IT support the instant your business needs it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair network problems rapidly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Arlington office has a regular independent consultant or employs an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to resolve sudden network crises or particularly complex integration projects.

Advantages of Progent's Network Help for Businesses in Arlington
Progent's online network troubleshooting services allow your Arlington organization to have the advantages of timely, world-class IT support without the expense of maintaining a full-time IT organization. Your network will derive added business worth by being more reliable, productive, and secure. Advantages to your business include:

  • Seamless remote expansion of your on-site IT resources
    With most businesses in Arlington or anywhere in Texas, local computer support providers, whether consisting of independent consultants or an in-house maintenance staff, can resolve the majority of network problems. On the other hand, IT crises can spring up when your regular resources are too busy or absent, and some trouble may involve technology that is unfamiliar to your local support technicians. In these situations, Progent's online support experts provide an easy, quick, and affordable solution to augment your local help and to convey useful knowledge to increase your capability to handle future problems locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations commonly depend on independent freelance consultants. Although freelance service people have smaller overhead than big service organizations and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the absence of fallback help may force your company to go without help during an emergency. As your business expands, system unavailability and problems with critical software are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup service experts to make sure your IT system is always up and running.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often begin with an IT system created on a modest budget. Lacking a proper framework, slap-dash repairs often get thrown on top of a weak foundation. As a network grows, reliability and expandability problems can hinder the productivity of the organization. These badly designed environments require proper assessment, intelligent strategic planning, and broad-based technical expertise to upgrade to a system infrastructure able to offer the stable foundation to meet current business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller businesses require advice and technical education to navigate through an increasingly complex maze of technology alternatives capable of promoting business growth and improving productivity. These companies do not need a computer consultant who is attempting to sell a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is built around a profitable technology instead of the genuine needs of a business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to match IT consulting with the best interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT knowledge, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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