Fast Online Support for Arlington Texas Networks
Fast Online Technical Support for Arlington SystemsFor organizations located in Arlington Texas, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting issues.

Progent's online technical support experts provide exceptional value because they possess the practical experience and are equipped with the advanced tools needed to resolve most network problems rapidly. Efficient support lowers direct expenses because solutions require fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or avoiding system outages and related costs stemming from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing policy for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical remote support companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for billing prevent scenarios where speedy. minor fixes manage to end up as major tabs. Progent's skill at handling technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized tools and field-tested methodologies that promote the highest level of effectiveness for online help and repair for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to link to your company's system remotely without violating system security.

Progent's powerful customer support reporting application stores detailed records describing all service that Progent's clients have been provided. Progent's staff engineers have access to the specifics of all help provided to every Progent customer by every Progent consultant. This database of trouble tickets and solutions is organized as a quickly searchable support database that enables Progent's online technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft make available other massive technical databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to arrive at the most efficient solutions promptly.

Online services offered by Progent to businesses in Arlington Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including filtering, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to assess your company's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT projects. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows clients to execute major projects economically and on schedule. Progent's special remote consulting services include:

  • Call Center Services
    Progent's Call Center service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk consulting support can assist you in creating an effective new Help Desk or enhancing your established organization, evaluating or modifying Call Center software products to address the particular demands of your business, or adding temporary phone support staff to supplement your internal Help Desk group during unusually busy situations like software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center team of seasoned information technology professionals offers your customers in Arlington Texas rapid assistance from a reliable support resource with extensive background delivering phone help and online troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a solid driver of business performance, and Progent's policy is to solve instead of merely annotate technical issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team offers phone-based professional engineering expertise and education in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, programming, and education for Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, programming, and training offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Arlington Texas online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so that your IT support is proactive rather than reactive. By anticipating potential problems before they result in network outages, system monitoring can avoid inconvenient and expensive network failures. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks powered by a variety of platforms.
How Your Arlington Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Arlington Texas, Progent's phone-based computer support specialists are ready to deliver professional and economical IT help the instant your organization has to have it. Long experience providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to solve network problems rapidly while eliminating the cost and lost time that comes with on-premises support visits.

Even if your Arlington business has a regular freelance consultant or employs a full time IT staff that know how to handle typical network issues, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to fix unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Offices in Arlington Texas
Progent's online technical help services enable your Arlington company to enjoy the benefits of immediate, enterprise-class IT support without the cost of managing a full-time IT staff. Your network will derive greater strategic value by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most offices in Arlington Texas, nearby network support resources, whether made up of independent consultants or an in-house maintenance staff, can take care of the majority of technical issues. However, IT crises sometimes occur when your regular resources are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your local support people. In these instances, Progent's on-call service experts provide an easy, quick, and economical way to supplement your regular resources and to convey useful information to improve your ability to handle downstream issues in-house.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller offices often rely on individual freelance consultants. While independent service people have smaller overhead than big service firms and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of backup help may require your business to wait for assistance during an emergency. As your business grows, network downtime and trouble with critical applications become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve support experts to make sure your IT system is always up and running.

  • Create a Scalable Basis for Smooth Expansion
    Organizations typically begin with an IT system created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. As a company grows, stability and scalability issues can impede the productivity of the business. Such poorly built systems require careful assessment, intelligent strategic planning, and wide technical expertise to evolve to a network architecture that can offer the stable foundation to handle current business requirements and facilitate future expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller offices require advice and technical training to negotiate an ever more complicated array of product alternatives capable of promoting business success and enhancing efficiency. They hardly need a computer consultant who is attempting to resell a specific vendor's technology. Network support and product sales can lead to a scenario where the proposed solution is designed around a profitable product instead of the true needs of a client. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match technical expertise with the best needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned remote support software, and understanding of corporate IT allow offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, in the trenches of network service, performing a broad variety of technical projects for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical help, but also a support engineer with proven approaches for applying computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits per minute. Consequently, you are charged only for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has few competitors. Companies who work with trusted freelance consultants or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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    Progent's ProSight portfolio of managed services are geared to offer businesses who maintain minimal in-house IT administration and support teams with low-cost help from enterprise-class management tools and technical expertise. Advantages of Progent's ProSight catalog of managed services include flat-rate network management expenses, smart automation of common administrative processes, continual adoption of new information technology, graceful transition from older systems to up-to-date solutions, close fit between computer technology with strategic objectives, guidance from seasoned network experts, and freeing up management to concentrate on business issues rather than ever-changing network technology.

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