Immediate Online Technical Support for Arlington Networks
Fast Remote Consulting for Arlington NetworksFor companies located in Arlington or anywhere in the state of Texas, Progent provides remote support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's online support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to solve the majority of network problems quickly. This reduces immediate expenses because solutions use up fewer billable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your company benefits even more with indirect costs by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting experience is especially important in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing policy for online help is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you are billed just for the support that you actually get. In contrast to many remote service organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where fast solutions somehow turn into substantial tabs. Progent's penchant for disposing of problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized tools and proven methodologies which promote the highest degree of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to interface to your company's environment without breaching corporate security.

Progent's sophisticated customer support reporting application maintains comprehensive records describing the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of services rendered to each Progent client by any consultant. This archive of issues and fixes is stored as a quickly searchable internal database that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and working associations with major industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and permit priority response from manufacturers' internal support staff with the result that Progent's online consulting experts can arrive at the best solutions promptly.

Remote technical services offered by Progent to clients in Arlington and throughout the state of Texas include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all key facets of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing rates for longer-term development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables clients to execute major projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center service options for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are intended for companies who lack the money or time to support an internal Help Desk but who need quick response from an efficient Call Center with professional telephone support as well as the ability to escalate complex trouble tickets to high-level engineers.

    Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk or revamping your established organization, evaluating or enhancing Help Desk Call Center software to handle the unique demands of your company, or providing temporary phone support personnel to work with your in-house Call Center resources to deal with high-demand scenarios such as software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced network experts offers your workers in Arlington or anywhere in the state of Texas quick communication with an efficient technical support group with years of background offering telephone-based support and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk recognition as a crucial enabler of company performance, and Progent's goal is to fix rather than just record technical problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group offers online professional consulting expertise and education in special business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Arlington, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so that your network maintenance is proactive rather than reactive. By detecting potential trouble spots before they expand into full-scale emergencies, system monitoring can avoid stressful and expensive network breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by a mix of OS platforms.
How Your Arlington Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Arlington or anywhere in the state of Texas, Progent's online network support specialists are ready to deliver expert and affordable IT help the instant your business requires it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to fix IT problems quickly while avoiding the cost and lost time associated with in-person service calls.

Even if your Arlington organization works with a regular freelance support technician or employs an in-house IT staff that know how to deal with common network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to address unexpected network emergencies or particularly challenging integration problems.

Benefits of Progent's IT Support for Organizations in Arlington
Progent's remote network troubleshooting services enable your Arlington organization to have the benefits of timely, expert network support without the expense of maintaining an in-house IT organization. Your information system will acquire added business worth by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site IT resources
    For most organizations in Arlington or anywhere in Texas, local computer service providers, whether made up of independent consultants or an in-house IT staff, can deal with typical network issues. However, major troubles sometimes strike when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual support personnel. In these cases, Progent's on-call support experts give you an easy, fast, and economical way to augment your regular resources and to transfer valuable information to improve your ability to resolve future problems locally.

  • Less Reliance on Individual Consultants
    For network support, smaller organizations often rely on individual freelance service providers. While freelance consultants carry smaller internal costs than big support companies and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of fallback help may force your business to go without help during an emergency. As your company expands, system unavailability and problems with vital applications are more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve support expertise to make sure your IT system is always available.

  • Build a Scalable Basis for Seamless Growth
    Companies often start with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes often get piled on top of a shaky foundation. As a company grows, reliability and scalability problems can impede the success of the business. Such poorly designed systems need careful assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure able to deliver the stable foundation to meet current business demands and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller businesses need advice and technical education to navigate through an increasingly complex array of technology options available for promoting business success and enhancing efficiency. Businesses hardly need a network engineer who is trying to sell a specific vendor's technology. IT support and product selling can result in a scenario where the recommended solution is designed around a profitable technology rather than the genuine needs of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match technical consulting with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT expertise, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the pitfalls of excessive reliance on smaller service firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional background, in the trenches of IT support, executing a wide range of IT tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only expert technical capability, but also a consultant with proven methods for applying computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits per minute. Consequently, you are charged only for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick solutions so you won't be tempted to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces little competition. Businesses who work with trusted freelance consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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