Fast and Affordable Remote Troubleshooting for Arlington Texas Networks
Urgent Phone Support for Arlington NetworksFor businesses located in Arlington Texas, Progent offers online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced tools required to solve most network issues quickly. This reduces direct expenses since service calls accumulate minimal chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company saves additionally in incidental costs by minimizing or eliminating network downtime and related costs due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive online technical support expertise is particularly important for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical online support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where quick solutions manage to end up as large bills. Progent's penchant for disposing of technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized tools and field-proven methodologies which allow the highest level of efficiency for remote technical support and repair for IT networks of any size. Progent offers protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to interface to your company's network remotely without violating corporate security.

Progent's sophisticated service database application keeps detailed documentation of all service that Progent's clients have received. Progent's team service personnel have access to the history of support delivered to every Progent client by every Progent engineer. This archive of issues and solutions is stored as a quickly accessible internal knowledge base that permits Progent's online support professionals to share their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and close associations with key vendors including Cisco and Microsoft open up additional vast technical knowledge bases and allow priority response from vendors' internal support staff so Progent's remote service experts are able to determine the most efficient resolutions promptly.

Online technical services available from Progent to companies in Arlington Texas include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services addresses all key areas of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and rapid restoration of critical files, applications, images, and VMs. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, user error, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT network. In addition to maximizing the security and functionality of your computer network, Progent's patch management services permit your in-house IT team to focus on more strategic projects and activities that derive maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected application and give your password you are requested to confirm your identity on a device that only you have and that uses a different network channel. A broad range of out-of-band devices can be used as this second form of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate several validation devices. For details about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so all looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special fields of computer technology enables clients to execute critical projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Call Center support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Call Center team of seasoned network experts offers your customers in Arlington Texas instant communication with an efficient support resource with years of experience delivering phone support and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center the reputation as a major contributor to company performance, and Progent's goal is to solve and not just record network issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To learn more information on Progent's expertise, custom development, and training services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center2, extend or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Arlington Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to suit your business so your computer maintenance is proactive and automated. By uncovering emerging problems before they expand into crashes, automated monitoring can avoid disruptive and costly service breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks powered by multiple OS platforms.
How Your Arlington Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Arlington Texas, Progent's online computer support specialists can provide expert and affordable IT help whenever your company requires it. Over 20 years of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access tools to fix computer problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Arlington organization has a regular freelance support technician or maintains an in-house organization that can handle common computer problems, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the availability or the expertise to resolve sudden system crises or especially tough integration projects.

Features of Progent's Remote Network Services for Arlington Texas
Progent's phone help, remote troubleshooting, system security consulting, and network management services give companies in Arlington Texas unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center services and network administration, Progent's professionals can deliver your business world class network support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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