Immediate Online Help for Arlington Texas Networks
For organizations located in Arlington Texas, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's online technical support engineers offer excellent value due to the fact that they have the practical experience and are equipped with the advanced technology required to solve most information system problems quickly. This reduces direct expenses since solutions accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization saves additionally with incidental costs by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive online technical support experience is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing model for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the support that you receive. In contrast to many remote support organizations, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean model for pricing prevent scenarios where fast solutions somehow turn into major bills. Progent's skill at dealing with problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of optimized tools and field-tested methodologies that ensure the maximum level of effectiveness for remote engineering help and repair for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to communicate with your computer system without breaching corporate security.
Progent's advanced technical support reporting application maintains thorough documentation describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the details of support rendered to every client by every engineer. This archive of anomalies and solutions is stored as a conveniently searchable internal knowledge base that allows Progent's online technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft open up additional extensive technical support databases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote service experts can come up with optimal solutions quickly.
Online technical support services offered by Progent to businesses in Arlington Texas include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service engineers can deliver network troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business migration support, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop consulting and support services to assist you business to install, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and certifies a consultant's technical skills at the master level. Cisco-qualified CCIEs can handle the most stubborn challenges encountered in network design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer excellent value because their deep expertise permits them to fix problems quickly. In common instances, less experienced service providers can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can tie into your environment via sophisticated on-line support tools to provide efficient, safe, and affordable analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||11325 Pegasus Street, Suite S-201
Dallas, TX 75238
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular selection of networking products by delivering services that include:
CISM and CISSP Certified System Security Consultants
Progent's qualified CISM and CISSP security and compliance experts can provide a range of security services to improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recover quickly after a serious breach. Security consulting services available from Progent cover comprehensive network security and compliance audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; configuring firewalls; establishing safe techniques for remote and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced online support to help businesses of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine local resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to cover a wide range of information technologies including system infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in environments that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-based environments. Progent's group-based approach to solving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based help diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by many of the industry's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special fields of information technology enables clients to execute critical initiatives economically and on time. Progent's special online consulting services include:
How Your Arlington Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Help Desk programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your customers in Arlington Texas quick communication with a large technical support resource with substantial background delivering phone consulting and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center perception as a solid contributor to business productivity, and Progent's target is to resolve and not just annotate network issues.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting staff offers remote advanced engineering support and education in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Arlington Texas online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so your network support is proactive rather than reactive. By anticipating emerging trouble spots before they expand into crashes, proactive monitoring can head off inconvenient and costly service failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that incorporate a combination of operating systems.
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Arlington Texas, Progent's online computer support specialists can provide expert and cost-effective IT help the instant your business requires it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix IT problems rapidly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Arlington company works with a local independent consultant or maintains an in-house IT staff that can handle day-to-day network problems, Progentís Microsoft certified engineers can still offer an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to handle unexpected system emergencies or especially challenging integration projects.
Details of Progent's Remote Computer Services for Arlington Texas
Progent's online support, remote repair, network security consulting, and network administration services give companies in Arlington Texas unparalleled leverage for your IT budget. Whether you require occasional phone help and remote network repair or ongoing Help Desk call center support and network management, Progent's professionals can deliver your business enterprise-level IT support while allowing you to avoid the cost and hassle of running a full-service internal IT staff. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to offices in Arlington Texas and is also ideal for customers in geographic regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide selection of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Reduce Costs
Progent provides remote help on a by-the-minute basis, so you are charged only for the services you use. Progent asks for no minimum charge for online help and imposes no monthly subscription fee for support services provided during regular business hours. This keeps you from paying big invoices for simple fixes.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers the services of authorized professionals with skill in designing, implementing, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support services include technology integration, Microsoft Exchange Server consulting, network security design, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting support in specific application areas. Help available from the Application Experts Team covers:
Dynamics GP Support and Programming
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Software Programming
MySQL DBA Services and Application Design
Apple Mac Consulting
Amazon MWS Software Integration
By offering a convenient centralized source for network generalists and specialists, Progent is able to deliver timely, inexpensive, and thorough IT solutions that align with the special needs of your company.
- State of the Art Remote Connectivity Tools
Protected online connectivity permits Progent's support experts to see precisely what your customers see. This makes it easier to produce quick fixes to issues that might otherwise demand a costly personal visit. State-of-the-art remote connectivity tools and expert engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in online troubleshooting and remote system analysis.
- Support for Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Service for Maximum Network Uptime
For organizations with vital applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed especially for budget-conscious offices whose clients require instant access to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT knowledge, refined remote support tools, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent offers world-class support for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 support, Windows 2003 Server upgrades, Microsoft Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits by the minute. As a result, you pay just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services provided during regular working hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be forced to permit minor problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every consultant to each client. The practice of documenting and organizing support records results in more efficient service and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.