Fast Remote Support for Arlington Texas Networks
For companies in Arlington Texas, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's remote support experts offer exceptional value because they possess the practical background and are equipped with the advanced technology necessary to solve most information system issues rapidly. This reduces direct costs because solutions require minimal billable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your company benefits even more in incidental expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is particularly important in environments that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are charged just for the support that you actually get. In contrast to many online support companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for billing do away with situations where quick solutions manage to end up as large invoices. Progent's skill at solving technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested processes that allow the highest level of effectiveness for online technical support and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to link to your system remotely without compromising corporate security.
Progent's advanced service reporting application stores extensive documentation describing all service that Progent's customers have received. Progent's team service personnel have the benefit of the history of all help provided to every customer by any Progent consultant. This history of problems and repairs is organized as an easily retrievable support database that permits Progent's online technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast response from manufacturers' internal support staff so Progent's online consulting specialists can determine optimal resolutions in the least time.
Remote support provided by Progent to clients in Arlington Texas include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote support experts can provide network troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a broad range of technology support services such as Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration support, Microsoft Teams integration, Skype for Business Server migration consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective desktop services to assist you business to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and migration support and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs can deal with the most stubborn problems surrounding network infrastructure design, installation, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an exceptional value because their depth of expertise allows them to find solutions for problems rapidly. In common cases, less experienced engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can interface to your network by means of state-of-the-art on-line support technology to provide fast, secure, and economical analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs can provide consulting for all of Cisco's industry-leading selection of networking products. Cisco infrastructure consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Access Points deployment expertise, Cisco wireless controllers support Services, Cisco VPN and Security Consulting support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to carry out the time-critical first phase in responding to a ransomware attack by containing the malware. Progent's online ransomware engineer can assist you to locate and isolate breached devices and guard undamaged assets from being penetrated. If your Arlington system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Recovery Help
Progent's ransomware recovery consultants can assist your Arlington organization to restore a system victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's team of cybersecurity experts bring the wide range of skills necessary to reconstruct all critical facets of a targeted system rapidly and with minimal loss of data. To find out more, see Progent's ransomware cleanup and business continuity expertise.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of system protection solutions to strengthen the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help you to recover rapidly following a damaging breach. Security consulting services available from Progent cover in depth network security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; setting up firewalls; establishing secure mechanisms for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting services to help companies of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange environments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for recovering services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a wide range of computer technologies such as network architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with migration from older applications to MS Windows or Linux environments. Progent's group-oriented methodology for solving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. The ProSight series of outsourced network management services covers all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and allow transparent backup and rapid recovery of vital files/folders, apps, images, and VMs. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human error, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed services are best suited for your network.
- Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to optimizing the protection and reliability of your IT network, Progent's patch management services free up time for your IT staff to focus on line-of-business initiatives and activities that derive the highest business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With 2FA, when you log into a protected online account and enter your password you are requested to confirm your identity via a device that only you have and that is accessed using a different network channel. A broad range of devices can be utilized for this second form of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may register several validation devices. To learn more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time and in-depth reporting utilities created to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Arlington Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center staff of veteran information technology professionals gives your computer users in Arlington Texas immediate contact with an efficient technical support group with years of experience providing telephone-based help and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a key enabler of company efficiency, and Progent's goal is to solve and not merely annotate technical issues.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Experts Group offers remote advanced consulting expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Office Word, and Office Excel. For additional information on Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Arlington Texas online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM for your environment so that your IT support is proactive rather than reactive. By detecting emerging issues before they cause full-scale emergencies, system monitoring can ward off inconvenient and costly network breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that incorporate multiple platforms.
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Arlington Texas, Progent's online network support specialists can provide effective and cost-effective system support the moment your company needs it. Over two decades of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve computer problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Arlington organization has a local independent support technician or employs an in-house IT staff that can deal with ordinary network issues, Progent's Microsoft certified consultants can offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the time or the experience to solve sudden network crises or particularly challenging integration problems.
Details of Progent's Remote Network Support for Arlington Texas
Progent's phone help, remote troubleshooting, network security consulting, and system administration services give companies in Arlington Texas the greatest leverage for your IT budget. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Arlington Texas and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent provides remote support on a per-minute basis, so you pay only for the services you use. Progent asks for no minimum fee for phone service and imposes no ongoing subscription fee for support services delivered during regular working hours. This protects you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco can provide help from on-staff specialists with experience in designing, implementing, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting services include system integration, Microsoft Exchange consulting, network security design, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting support for specific business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Project Management and Software Development
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient centralized source for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that align with the unique requirements of your company.
- Sophisticated Online Access Software
Secure remote connectivity permits Progent's service experts to see precisely what your users see. This makes it possible to produce fast solutions to problems that could otherwise require an expensive personal service call. Effective online access software and experienced technicians together enable Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Support for High Network Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-constrained offices whose workers need instant access to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT knowledge, fine tuned support tools, and familiarity with corporate IT allow companies to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent can provide world-class expertise for Microsoft's powerful server platforms with services that include Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 integration, MS Exchange Server 2016 migration, Exchange 2013 integration, Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits per minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for support services delivered during regular working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be forced to permit minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation sent by every staff member to every customer. The practice of detailing and organizing service records allows more efficient support and avoids a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer 24x7 remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in downtime, network monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.