Fast Remote Help for Arlington Texas Computer Systems
Urgent Online Help for Arlington SystemsFor organizations located in Arlington Texas, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISSP-certified cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's online technical support engineers provide excellent leverage because they have the real-world experience and are equipped with the advanced tools required to solve most information system problems rapidly. This reduces immediate costs because solutions use up minimal chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits additionally with incidental expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced online technical support expertise is particularly important in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you owe just for the support that you receive. Unlike typical remote support firms, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and simple policy for billing do away with scenarios where quick solutions manage to end up as major bills. Progent's penchant for dealing with problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized tools and proven methodologies that promote the maximum level of effectiveness for remote help and repair for IT networks of any size. Progent's online support team can link to your company's environment without violating corporate security.

Progent's powerful technical support database system keeps extensive documentation for the support that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of assistance provided to every Progent customer by every Progent consultant. This database of problems and fixes is structured as a quickly exploitable internal knowledge base that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft make available additional massive technical support databases and allow quick response from manufacturers' in-house product engineers with the result that Progent's online consulting experts can arrive at the most efficient resolutions quickly.

Online support provided by Progent to clients in Arlington Texas include:

Progent's ProSight Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, subscription-based services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's leading corporations. Progent's ProSight line of outsourced network management services addresses all key aspects of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your client-server infrastructure by offering an environment for streamlining common tedious tasks. These can include health checking, patch management, automated repairs, endpoint deployment, backup and recovery, A/V protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alert to your specified IT management staff and your Progent technical consultant so that potential problems can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of in-depth reporting utilities designed to work with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and monitor your backup operations and enable non-disruptive backup and fast restoration of vital files, apps, images, plus VMs. ProSight DPS lets you avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and enter your password you are asked to confirm who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized for this added means of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple verification devices. To find out more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Shared Help Desk Service provides a seamless extension of your corporate support team. User access to the Help Desk, delivery of support services, issue escalation, ticket creation and tracking, performance metrics, and maintenance of the support database are cohesive whether issues are taken care of by your internal network support staff, by Progent, or a mix of the two. Your business has complete versatility to extend or shrink your part of support work as needed. Progent provides startup deployment and provisioning of the professional services automation software as well as workflow documentation, validation and training. For details about ProSight Co-Managed Help Desk, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your computer network, Progent's patch management services allow your in-house IT team to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables customers to execute major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran network experts provides your clients in Arlington Texas quick communication with a dependable technical support resource with years of experience offering phone consulting and remote diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk perception as a key driver of company success, and Progent's goal is to solve and not simply report network issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Team offers remote professional consulting support and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and education for popular Microsoft applications such as CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, customization, and education offerings, go to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center2, extend or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Arlington Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize Operations Manager to suit your business so your network support is proactive and automated. By anticipating looming trouble spots before they expand into downtime, automated monitoring can avoid disruptive and costly information system failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on multiple operating systems.
How Your Arlington Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Arlington Texas, Progent's online computer support specialists can provide expert and cost-effective IT help whenever your organization has to have it. Over two decades of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to fix network problems rapidly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Arlington office works with a regular independent consultant or employs a full time IT staff that can handle ordinary network issues, Progent's Microsoft certified engineers can still offer a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either lack the availability or the expertise to fix sudden system emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Offices in Arlington Texas
Progent's remote IT consulting services enable your Arlington company to experience the advantages of timely, world-class network support without the expense of maintaining an in-house IT staff. Your network will derive added strategic worth by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your local IT resources
    For most organizations in Arlington Texas, nearby computer service providers, whether made up of independent consultants or an in-house maintenance staff, can resolve typical network issues. However, major troubles can occur when your regular resources are too busy or unavailable, and some problems may involve technology that is beyond the scope of your usual service people. In these cases, Progent's on-call service experts provide a convenient, quick, and budget-friendly solution to supplement your regular help and to transfer valuable knowledge to improve your capability to handle downstream problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller companies commonly depend on independent freelance consultants. Although independent consultants have less overhead than larger support firms and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the lack of fallback help may require your company to go without assistance during an emergency. As your company expands, system downtime and problems with critical software become more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup service experts to make sure your IT system remains up and running.

  • Build a Solid Basis for Seamless Expansion
    Organizations often begin with an IT system created on a shoestring budget. Without a scalable infrastructure, slap-dash repairs can get thrown onto a weak foundation. When a network grows, stability and scalability problems can hinder the productivity of the organization. These badly built systems require proper analysis, smart strategic planning, and broad-based IT expertise to upgrade to a network infrastructure that can deliver the solid foundation to meet vital business requirements and ease future expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller organizations require guidance and technical training to negotiate an ever more complex array of technology alternatives capable of accelerating business growth and improving productivity. They do not need a computer consultant who is attempting to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to match IT expertise with the real needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical experience, fine tuned remote support tools, and familiarity with corporate IT enable offices to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, in the trenches of IT service, executing a wide range of IT tasks for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class technical help, but also a consultant with proven methods for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person visits per minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for support services provided during regular working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be tempted to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports transmitted by every staff member to every client. The discipline of documenting and archiving support activity results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won't let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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