Fast Remote Help for Arlington Networks
Fast Online Technical Support for Arlington NetworksFor businesses located in Arlington or anywhere in Texas, Progent offers online help for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the services of CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers provide exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to solve the majority of network problems quickly. This lowers immediate costs because solutions use up minimal billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves even more in indirect expenses by reducing or eliminating network downtime and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting know-how is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you receive. Unlike typical remote support firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for billing prevent scenarios where fast solutions somehow turn into substantial invoices. Progent's skill at solving problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested methodologies that allow the maximum degree of effectiveness for online consulting and repair for computer networks of any size. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to access your company's network without violating system security.

Progent's sophisticated customer support reporting system includes thorough histories of all support that Progent's customers have received. Progent's authorized engineers have access to the details of services provided to each customer by every consultant. This archive of problems and fixes is structured as a conveniently exploitable proprietary database that allows Progent's remote support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with major technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from vendors' internal product engineers so Progent's online service experts can come up with the best resolutions quickly.

Remote technical support services offered by Progent to clients in Arlington and anywhere in the state of Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services intended to enable small and medium-size organizations to utilize the same advanced IT solutions used by many of the world's top enterprises. The ProSight series of IT management outsourcing services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing rates for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based remote engineering services include:

  • Call Center Services
    Progent's Help Desk programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progent’s Co-managed Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution built around the top PSA tool for handling service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced information technology experts offers your clients in Arlington or anywhere in the state of Texas immediate assistance from a dependable technical support resource with substantial experience offering phone help and online diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a significant driver of company success, and Progent's intent is to solve and not just annotate network problems.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting staff offers remote professional engineering expertise and training in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Arlington, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to fit your business so that your IT maintenance is proactive and automated. By detecting emerging trouble spots before they expand into downtime, proactive monitoring can ward off stressful and expensive service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that support multiple OS platforms.
How Your Arlington Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Arlington or throughout the state of Texas, Progent's online network support engineers are ready to provide expert and affordable IT help whenever your company has to have it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix network problems rapidly while avoiding the cost and lost time associated with on-premises service calls.

Even if your Arlington company works with a local independent support technician or employs an in-house IT staff that can deal with ordinary network problems, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to fix sudden system emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Organizations in Arlington
Progent's remote technical help services allow your Arlington business to realize the advantages of timely, expert IT support without the cost of managing a full-time IT organization. Your network will derive added business worth by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most organizations in Arlington or anywhere in Texas, nearby network support providers, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical technical issues. However, major troubles might occur when local support personnel are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your usual support people. In these instances, Progent's on-call support specialists offer an easy, quick, and budget-friendly solution to augment your local help and to transfer valuable information to increase your ability to deal with future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller businesses often depend on independent freelance service providers. Although freelance service people carry less internal costs than big support organizations and can afford to charge lower rates, they are often overextended, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the absence of backup help may force your business to wait for help during an IT crisis. As your network expands, system downtime and problems with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service expertise to make sure your IT system remains up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations often begin with an IT architecture implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs often get thrown on top of a weak foundation. When a company grows, reliability and expandability issues can impede the success of the organization. These poorly designed systems need proper assessment, intelligent strategic planning, and broad-based technical expertise to evolve to a network architecture that can offer the solid foundation to meet critical business requirements and simplify future growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller organizations need guidance and technical training to navigate through an increasingly complicated maze of technology alternatives available for promoting business success and enhancing efficiency. They hardly need a network consultant who is trying to resell a specific vendor's technology. IT consulting and product selling can result in a scenario where the recommended solution is built around a profitable product rather than the true requirements of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to match IT expertise with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical background, refined remote support software, and understanding of corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.