Fast Remote Support for Arlington Texas Information Networks
For companies located in Arlington Texas, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's remote support engineers provide exceptional leverage because they have the practical background and are equipped with the advanced tools required to resolve the majority of information system problems quickly. Efficient support reduces direct costs because service calls require fewer billable minutes. Online support also avoids the cost of sending a consultant to your location. Your company saves even more in indirect expenses by minimizing or eliminating system downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support experience is especially helpful for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike many online service firms, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor solutions somehow turn into big tabs. Progent's skill at dealing with technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and proven methodologies that promote the highest degree of efficiency for online technical support and repair for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's Technical Response Center to connect to your company's system without violating system security.
Progent's powerful technical support database system keeps extensive documentation of the service that Progent's clients have received. Progent's authorized service personnel have access to the records of support rendered to each Progent customer by every engineer. This database of issues and fixes is stored as a conveniently retrievable internal knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available other extensive support databases and permit fast access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to find the best resolutions quickly.
Remote services provided by Progent to businesses in Arlington Texas include:
Authorized MS Windows Experts
Progent's Microsoft-certified online support professionals offer network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop support services to help your business to install, configure, repair, and manage desktop PCs and laptops based on Windows. Progent's desktop support services include offering Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure professionals, and indicates an individual's technical skills at the master level. Cisco-qualified CCIEs know how to deal with the most stubborn problems surrounding network design, integration, administration, compliance, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software patches. CCIEs offer exceptional value because their deep expertise permits them to find solutions for problems rapidly. In typical instances, less qualified service providers can struggle for many hours or days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can tie into your environment using the latest remote troubleshooting technology to provide efficient, secure, and economical diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling family of infrastructure appliances. Cisco networking consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Cisco Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs consulting services, Cisco WiFi controllers consulting, Cisco Security and VPN engineering help, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help you to recuperate rapidly following a serious breach. Security support services offered by Progent include: comprehensive data security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; configuring firewalls; building secure techniques for off-site and mobile access; securing your messaging system from spam and directory harvest attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help companies of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a wide array of information technologies such as network architecture, email solutions, network and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in environments that include Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving technical problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent online assistance resolving anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced technology used by many of the world's top enterprises. The ProSight line of network management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important fields of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Arlington Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Call Center consulting services can assist you in building an efficient new Help Desk or improving your established organization, evaluating or customizing Help Desk Call Center application software to handle the special requirements of your business, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center group during unusually busy situations like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center team of seasoned network consultants provides your workers in Arlington Texas instant communication with an effective support group with years of background delivering phone support and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a major driver of business success, and Progent's intent is to resolve rather than just annotate technical issues.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff can supply online advanced engineering support and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Arlington Texas online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so that your IT maintenance is proactive and automated. By spotting potential problems before they result in downtime, automated monitoring can head off disruptive and costly information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that incorporate multiple platforms.
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Arlington Texas, Progent's phone-based network support engineers can deliver effective and economical system help the moment your company has to have it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to solve network problems quickly while avoiding the cost and lost time associated with on-site support calls.
Even if your Arlington organization deals with a local independent support technician or maintains an in-house organization that can handle ordinary network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to resolve unexpected system crises or particularly complex integration projects.
Advantages of Progent's IT Support for Offices in Arlington Texas
Progent's remote IT consulting services enable your Arlington company to realize the benefits of timely, expert network support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business value by becoming increasingly reliable, productive, and secure. Benefits to your business include:
- Seamless virtual extension of your local support resources
With most businesses in Arlington Texas, nearby computer service resources, whether made up of outside consultants or a full-time IT staff, can resolve typical technical issues. On the other hand, serious problems sometimes occur when local support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local support technicians. In these situations, Progent's online service professionals offer a convenient, quick, and budget-friendly way to supplement your regular help and to transfer valuable knowledge to improve your ability to handle downstream issues locally.
- Reduced Reliance on Individual Consultants
For network maintenance, smaller organizations often depend on independent freelance service providers. While freelance consultants carry smaller internal costs than larger support organizations and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of reserve help may require your company to wait for help during an IT crisis. As your company expands, system unavailability and problems with critical software are more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup service experts to insure your IT system stays available.
- Build a Solid Basis for Smooth Expansion
Organizations often begin with an IT system implemented on a shoestring budget. Without a proper framework, slap-dash repairs often get thrown on top of a shaky foundation. When a company grows, reliability and expandability problems can hinder the success of the organization. Such poorly built environments need careful assessment, smart long-term planning, and extensive IT knowledge to upgrade to a network infrastructure that can provide the stable foundation to meet current business demands and ease future growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller companies require guidance and technical education to negotiate an ever more complex array of product alternatives capable of accelerating business success and enhancing productivity. These companies hardly need a computer consultant who is attempting to earn a commission on a specific vendor's technology. Network consulting and product selling can result in a situation where the proposed
solution is built around a profitable product rather than the true needs of a business. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match technical consulting with the real interests of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT expertise, refined support tools, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, at the front lines of network service, executing a wide variety of IT tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This guarantees that you get not only world-class IT help, but also a consultant with proven approaches for applying technical knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has little competition. Businesses who utilize trusted freelance consultants or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.