Fast and Affordable Remote Help for Arlington Texas Computer Networks
For companies in Arlington Texas, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's remote support engineers offer exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools required to resolve the majority of network issues quickly. Efficient support reduces direct expenses because solutions use up fewer billable minutes. Online help also avoids the expense of sending an engineer to your location. Your organization saves additionally in indirect expenses by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive remote technical support expertise is especially helpful for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's pricing policy for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike many remote support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with scenarios where speedy. minor fixes manage to end up as substantial bills. Progent's penchant for disposing of problems quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized tools and field-proven methodologies that permit the highest degree of effectiveness for online consulting and troubleshooting for computer networks of any size. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's online support team to interface to your network remotely without breaching network security.
Progent's sophisticated service database system stores extensive documentation for the support that Progent's customers have been provided. Progent's team service personnel have access to the details of support delivered to each Progent client by any consultant. This database of trouble tickets and responses is stored as an easily exploitable proprietary knowledge base that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft open up other extensive technical databases and permit priority access to vendors' in-house engineering staff so Progent's remote consulting experts are able to arrive at the most efficient resolutions in the least time.
Online support services provided by Progent to clients in Arlington Texas include:
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Authorized MS Windows Support
Progent's Microsoft-expert remote support engineers can provide network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad variety of technology support including Microsoft Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop services to assist your business to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services include offering Windows 11 planning and migration consulting and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing mobile devices.
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Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and certifies an individual's network technology skills at the master level. Cisco-qualified CCIEs can handle even the most stubborn issues occurring in network design, deployment, management, security, and problem solving. CCIEs work closely with Cisco's in-house engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or identifying program patches. CCIEs are an excellent value because their broad experience permits them to find solutions for problems rapidly. In typical cases, less experienced engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of state-of-the-art on-line support tools to provide efficient, secure, and economical analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
City |
Address |
Phone |
Link |
Addison |
5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 |
Addison Network Support Services |
Allen |
1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 |
Allen Network Support Services |
Arlington |
500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 |
Arlington Network Support Services |
Dallas |
3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 |
Dallas Network Support Services |
Fort Worth |
1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 |
Fort Worth Network Support Services |
Garland |
675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 |
Garland Network Support Services |
Irving |
5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 |
Irving Network Support Services |
Plano |
5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 |
Plano Network Support Services |
Southlake |
550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 |
Southlake Network Support Services |
Progent's Cisco CCIEs can provide consulting for all of Cisco's market leading family of networking products. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless APs consulting expertise, Cisco wireless controllers support Services, Cisco VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
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CISSP and ISSAP Certified Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your company to clean up quickly after a damaging breach. Security services available from Progent cover thorough data security assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; configuring firewalls; building secure techniques for remote and mobile access; guarding your messaging infrastructure from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent can provide expert remote consulting to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that utilize local IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services such as Microsoft 365 integration with local Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware used by the basic IP network.
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UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online support services to address a broad range of computer technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX and Windows integration. For server consolidation and simplified management in environments that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Major Linux variants for which Progent can provide expertise include:
RedHat
SUSE
Debian-GNU
Slackware
Ubuntu
ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight line of network monitoring and management services addresses all key areas of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable transparent backup and rapid recovery of vital files, apps, system images, and virtual machines. ProSight DPS helps you protect against data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, user error, malicious insiders, or application bugs. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving information network. In addition to optimizing the security and functionality of your IT network, Progent's patch management services allow your IT staff to focus on line-of-business projects and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected application and enter your password you are requested to confirm who you are via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used as this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register several validation devices. To learn more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of in-depth reporting tools created to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's background in these important fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:
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Help Desk Expertise
Progent's Help Desk support programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk team of experienced network experts provides your customers in Arlington Texas instant contact with a reliable network service resource with substantial experience providing phone consulting and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk the reputation as a significant contributor to business performance, and Progent's intent is to resolve rather than simply report IT problems.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff can supply remote professional engineering expertise and education in specific business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Project, Office Word, and Office Excel. To learn more concerning Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center2, expand or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Arlington Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager for your environment so that your IT maintenance is proactive rather than reactive. By exposing possible issues before they expand into network outages, system monitoring can head off inconvenient and expensive network failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that incorporate a mix of platforms.
How Your Arlington Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Arlington Texas, Progent's phone-based computer support specialists are ready to provide effective and cost-effective system help the instant your organization requires it. More than two decades of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access technology to repair network problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Arlington business relies on a regular freelance support technician or maintains an in-house organization that know how to deal with day-to-day network issues, Progent's Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to address unexpected network crises or particularly complex integration problems.
Details of Progent's Remote Computer Support for Arlington Texas
Progent's online support, remote troubleshooting, system security consulting, and network management services give companies in Arlington Texas unparalleled leverage for your IT investment. Whether you require occasional phone support and remote network repair or ongoing Help Desk services and network management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the expense and hassle of running a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in Arlington Texas and is also ideal for networks in geographic regions that lack technicians with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a broad selection of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Billing to Reduce Costs
Progent offers remote support on a by-the-minute basis, so you are billed only for the support you use. Progent has no minimum fee for phone help and imposes no monthly subscription fee for services provided during normal working hours. This protects you from paying big bills for quick fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco offers help from authorized professionals who have skill in designing, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic support offerings consist of system integration, MS Exchange Server consulting, system security planning, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting expertise for specific application areas. Support available from the Application Experts Team includes:
Dynamics GP Support and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL DBA Services and Software Programming
Apple Macintosh Integration
Amazon MWS Software Integration
By offering a convenient centralized resource for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough IT solutions that meet the special requirements of your business.
- Advanced Online Connectivity Tools
Secure remote access permits Progent's service experts to observe precisely what your users see. This makes it possible to find fast solutions to problems that could otherwise require an expensive onsite service call. State-of-the-art online access tools and expert technicians together allow Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in offsite support and remote network tracking.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- Round-the-Clock Service for High Network Availability
For companies with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-constrained companies whose clients need instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT background, fine tuned remote support software, and understanding of corporate IT allow companies to escape the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
- Certified Knowledge of Microsoft's Full Line of Servers
Progent offers world-class support for Microsoft's popular server products with services that include Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 Server planning and configuration, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits by the minute. As a result, you pay just for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for services provided during regular business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be tempted to allow simple problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each staff member to every customer. The practice of detailing and archiving support activity results in more efficient service and avoids a variety of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from painful and costly service losses.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.