Fast and Affordable Online Help for Arlington Texas Computer Systems
For companies located in Arlington Texas, Progent provides remote support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.
Progent's online technical support engineers offer excellent value because they have the real-world background and have access to the sophisticated tools necessary to solve the majority of network problems rapidly. This lowers immediate expenses because service calls use up minimal chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company saves additionally with incidental costs by reducing or avoiding system outages and associated losses due to business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online technical support expertise is particularly important in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you owe just for the support that you actually get. In contrast to typical remote service firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing prevent scenarios where fast fixes manage to turn into big invoices. Progent's penchant for disposing of technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized technologies and field-proven processes that ensure the highest level of efficiency for online help and troubleshooting for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to interface to your company's network without compromising system security.
Progent's sophisticated customer support database application includes thorough documentation for the service that Progent's customers have received. Progent's team consultants have access to the specifics of services provided to each client by any engineer. This archive of trouble tickets and fixes is structured as a readily accessible proprietary database that allows Progent's remote technical professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with key industry leaders such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority access to vendors' in-house support staff so Progent's remote service specialists are able to determine optimal resolutions in the least time.
Remote support provided by Progent to businesses in Arlington Texas include:
Certified MS Windows Support
Progent's Microsoft-premier remote support experts can provide computer troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop services to assist your company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include offering Windows 10 upgrade support plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and indicates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most difficult issues associated with network infrastructure design, installation, administration, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network administration tools and developing workarounds or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness because their depth of expertise permits them to find solutions for problems rapidly. In typical cases, less experienced engineers can struggle for many hours or days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can connect to your network by means of the latest remote troubleshooting tools in order to perform fast, safe, and affordable analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of connectivity appliances. Cisco networking consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless access point planning and set up, Aironet Access Points planning and integration expertise, Cisco wireless controllers support Services, Cisco Security and VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recuperate rapidly after a damaging penetration. Security solutions available from Progent cover in depth information security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; installing firewalls; designing safe architectures for off-site and mobile communication; securing your email infrastructure against spam and DHA attacks; and managing 24x7 proactive monitoring.
Progent can provide expert remote support to help businesses of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine on-premises resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for restoring applications and services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote support services to address a broad range of computer technologies including system infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in networks that include Linux with Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy systems to MS Windows or Linux solutions. Progent's group-oriented methodology for resolving network issues enables quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency online help resolving problems within UNIX/Linux networks powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same advanced technology used by some of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that any potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Arlington Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center staff of veteran information technology consultants offers your workers in Arlington Texas rapid contact with a large technical support group with years of background providing telephone-based help and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center perception as a solid enabler of company productivity, and Progent's policy is to resolve and not merely annotate IT problems.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Team offers phone-based professional consulting support and education in special application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Arlington Texas online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so that your IT support is proactive rather than reactive. By exposing possible issues before they result in crashes, remote monitoring can avoid stressful and costly network failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by a mix of OS platforms.
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Arlington Texas, Progent's online computer support specialists are ready to provide expert and cost-effective system help whenever your organization has to have it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to fix IT problems rapidly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Arlington office has a regular independent support technician or maintains an in-house organization that can handle ordinary network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the time or the experience to deal with sudden system emergencies or especially challenging integration problems.
Benefits of Progent's IT Support for Organizations in Arlington Texas
Progent's online technical help services enable your Arlington business to realize the benefits of on-call, expert IT support without the cost of maintaining an in-house IT staff. Your network will derive greater business worth by being more available, efficient, and secure. Benefits to your company include:
- Seamless remote expansion of your on-site support resources
With most companies in Arlington Texas, local network service resources, whether made up of freelance consultants or a full-time IT staff, can resolve typical technical problems. However, IT crises might occur when your regular resources are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite service technicians. In these cases, Progent's on-call service professionals offer a convenient, fast, and budget-friendly solution to supplement your local help and to convey valuable knowledge to improve your ability to resolve downstream problems in-house.
- Less Dependence on Individual Consultants
For IT support, smaller businesses often depend on individual freelance service providers. While independent consultants have less internal costs than big consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the lack of fallback help may require your business to wait for assistance during an IT crisis. As your network grows, network unavailability and problems with critical software become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of backup support expertise to insure your IT system stays available.
- Create a Scalable Foundation for Seamless Expansion
Companies typically begin with an IT architecture created on a modest budget. Without a robust infrastructure, band-aid fixes often get thrown on top of a shaky foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. Such badly built systems need proper assessment, smart strategic planning, and wide technical expertise to evolve to a system infrastructure able to provide the stable foundation to handle current business requirements and facilitate downstream growth.
- Work with Problem Solvers Rather Than Product Sellers
Smaller offices need guidance and technical education to negotiate an increasingly complex maze of technology options available for accelerating business success and enhancing productivity. They do not need a computer engineer who is motivated to resell a specific vendor's products. Network support and product sales can lead to a situation where the recommended
solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align IT expertise with the best interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT background, fine tuned support software, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent can provide world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 expertise, Windows 2003 Server maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises help by the minute. As a result, you owe only for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be tempted to allow less critical problems to fester.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who provide minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports sent by each consultant to each customer. The practice of documenting and archiving service records results in more effective support and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide 24x7 network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.