Fast Online Troubleshooting for Arlington Texas Computer Systems
Fast Remote Consulting for Arlington NetworksFor organizations located in Arlington Texas, Progent provides online support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value because they have the practical background and are equipped with the advanced tools necessary to resolve most network issues rapidly. This reduces immediate expenses because service calls use up fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company benefits even more with incidental expenses by minimizing or avoiding system outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support experience is especially important for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for remote support is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you are invoiced just for the services that you receive. Unlike many remote support organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing save you from situations where quick fixes somehow end up as big invoices. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized technologies and proven methodologies that allow the highest degree of efficiency for online engineering help and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's remote service group to link to your company's network without compromising network security.

Progent's powerful technical support reporting application maintains thorough documentation of all service that Progent's customers have received. Progent's authorized service personnel have access to the records of services rendered to each customer by any Progent engineer. This database of problems and resolutions is stored as a conveniently accessible proprietary knowledge base that permits Progent's remote support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up other extensive support databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to determine optimal resolutions in the least time.

Online support available from Progent to clients in Arlington Texas include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's top corporations. The ProSight suite of IT management outsourcing services addresses all key facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and enable non-disruptive backup and fast recovery of critical files, applications, system images, and VMs. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic information network. Besides maximizing the protection and reliability of your computer network, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business projects and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a secured application and enter your password you are requested to verify your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this second form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. For more information about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time management reporting tools designed to work with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and world-class security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Call Center service offerings for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk or revamping your current organization, identifying or modifying Help Desk Call Center software to address the special requirements of your business, or providing temporary phone support staff to work with your internal Help Desk Call Center team during high-demand events such as software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center staff of experienced network experts offers your customers in Arlington Texas rapid access to a large network service resource with extensive experience delivering telephone-based support and remote diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center perception as a key contributor to business productivity, and Progent's policy is to fix and not merely document IT issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Group can supply online advanced consulting support and training in key application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To learn additional information on Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center2, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Arlington Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager to fit your environment so that your IT maintenance is proactive rather than reactive. By spotting possible issues before they expand into full-scale emergencies, system monitoring can head off inconvenient and expensive service crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that support multiple OS platforms.
How Your Arlington Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Arlington Texas, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective system help the instant your organization needs it. Over two decades of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix IT problems quickly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Arlington organization relies on a regular freelance support technician or maintains a full time organization that can handle common network problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to deal with unexpected system crises or especially complex integration problems.

Advantages of Progent's IT Support for Businesses in Arlington Texas
Progent's remote support services allow your Arlington business to have the benefits of timely, enterprise-grade IT support without the cost of managing an in-house IT staff. Your network will derive greater strategic value by becoming more reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site IT resources
    With most companies in Arlington Texas, nearby computer service resources, whether consisting of independent consultants or an internal maintenance staff, can resolve typical technical issues. On the other hand, serious problems sometimes spring up when local resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your local service technicians. In these cases, Progent's on-call service specialists give you an easy, fast, and affordable way to augment your regular help and to transfer useful information to increase your ability to deal with future problems in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller offices commonly depend on individual freelance consultants. Although freelance consultants carry smaller overhead than larger support organizations and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of reserve personnel may force your company to go without help during an IT crisis. As your company grows, network unavailability and problems with critical software become more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve support expertise to make sure your network remains available.

  • Create a Solid Basis for Smooth Expansion
    Companies typically begin with an IT system implemented on a modest budget. Without a strong infrastructure, band-aid repairs often get thrown on top of an unstable foundation. When a company grows, stability and expandability problems can impede the success of the business. These badly designed systems require careful assessment, smart strategic planning, and broad-based IT knowledge to evolve to a system architecture able to deliver the stable foundation to handle vital business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller offices require guidance and technical education to negotiate an ever more complicated maze of technology options capable of promoting business success and enhancing efficiency. They do not need a computer engineer who is attempting to resell a certain vendor's technology. Network support and product sales can lead to a situation where the proposed solution is designed around a profitable product instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match technical consulting with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical background, fine tuned support software, and understanding of corporate IT allow companies to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent stands out by offering:

How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.

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