Fast Remote Support for Arlington Texas Information Networks
Fast Phone Help for Arlington SystemsFor companies located in Arlington Texas, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support engineers provide exceptional leverage because they have the practical background and are equipped with the advanced tools required to resolve the majority of information system problems quickly. Efficient support reduces direct costs because service calls require fewer billable minutes. Online support also avoids the cost of sending a consultant to your location. Your company saves even more in indirect expenses by minimizing or eliminating system downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support experience is especially helpful for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike many online service firms, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor solutions somehow turn into big tabs. Progent's skill at dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and proven methodologies that promote the highest degree of efficiency for online technical support and repair for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's Technical Response Center to connect to your company's system without violating system security.

Progent's powerful technical support database system keeps extensive documentation of the service that Progent's clients have received. Progent's authorized service personnel have access to the records of support rendered to each Progent customer by every engineer. This database of issues and fixes is stored as a conveniently retrievable internal knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available other extensive support databases and permit fast access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to find the best resolutions quickly.

Remote services provided by Progent to businesses in Arlington Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced technology used by many of the world's top enterprises. The ProSight line of network management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important fields of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting services can assist you in building an efficient new Help Desk or improving your established organization, evaluating or customizing Help Desk Call Center application software to handle the special requirements of your business, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center group during unusually busy situations like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center team of seasoned network consultants provides your workers in Arlington Texas instant communication with an effective support group with years of background delivering phone support and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a major driver of business success, and Progent's intent is to resolve rather than just annotate technical issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply online advanced engineering support and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Arlington Texas online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so that your IT maintenance is proactive and automated. By spotting potential problems before they result in downtime, automated monitoring can head off disruptive and costly information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that incorporate multiple platforms.
How Your Arlington Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Arlington Texas, Progent's phone-based network support engineers can deliver effective and economical system help the moment your company has to have it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to solve network problems quickly while avoiding the cost and lost time associated with on-site support calls.

Even if your Arlington organization deals with a local independent support technician or maintains an in-house organization that can handle ordinary network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to resolve unexpected system crises or particularly complex integration projects.

Advantages of Progent's IT Support for Offices in Arlington Texas
Progent's remote IT consulting services enable your Arlington company to realize the benefits of timely, expert network support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business value by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    With most businesses in Arlington Texas, nearby computer service resources, whether made up of outside consultants or a full-time IT staff, can resolve typical technical issues. On the other hand, serious problems sometimes occur when local support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local support technicians. In these situations, Progent's online service professionals offer a convenient, quick, and budget-friendly way to supplement your regular help and to transfer valuable knowledge to improve your ability to handle downstream issues locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller organizations often depend on independent freelance service providers. While freelance consultants carry smaller internal costs than larger support organizations and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of reserve help may require your company to wait for help during an IT crisis. As your company expands, system unavailability and problems with critical software are more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup service experts to insure your IT system stays available.

  • Build a Solid Basis for Smooth Expansion
    Organizations often begin with an IT system implemented on a shoestring budget. Without a proper framework, slap-dash repairs often get thrown on top of a shaky foundation. When a company grows, reliability and expandability problems can hinder the success of the organization. Such poorly built environments need careful assessment, smart long-term planning, and extensive IT knowledge to upgrade to a network infrastructure that can provide the stable foundation to meet current business demands and ease future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller companies require guidance and technical education to negotiate an ever more complex array of product alternatives capable of accelerating business success and enhancing productivity. These companies hardly need a computer consultant who is attempting to earn a commission on a specific vendor's technology. Network consulting and product selling can result in a situation where the proposed solution is built around a profitable product rather than the true needs of a business. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match technical consulting with the real interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT expertise, refined support tools, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, at the front lines of network service, executing a wide variety of IT tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This guarantees that you get not only world-class IT help, but also a consultant with proven approaches for applying technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has little competition. Businesses who utilize trusted freelance consultants or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Internet Security and Acceleration Server 2006 is a comprehensive edge gateway that provides a fully integrated application layer firewall, virtual private network (VPN), proxy, and Web caching platform for securing the Internet-facing applications of any sized business against a broad variety of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 experts can help you plan, cost-justify, pilot, implement, customize and support the any version of ISA Server on your network.

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    System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and easy restore capabilities for Microsoft-based environment. SCDPM 2016 delivers application-aware protection for critical workloads like SQL Server, Exchange and SharePoint, backs up Windows and Linux VMs, supports virtual machines hosted by Windows Hyper-V and VMware, and integrates seamlessly with Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of any size to plan, deploy, administer, and troubleshoot an enterprise-wide backup/restore system built around Data Protection Manager 2016. Progent can assist you to upgrade from an older release of DPM or from a legacy solution, and Progent can tune your DPM 2016 environment for on local, colocated, cloud or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can deliver as-needed guidance to help you through challenging issues or provide comprehensive project management or co-management services to help you finish your SCDPM 2016 deployment on time and within your budget.

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    Remote management cards give IT managers complete control of a server without the need for an on-site visit. Using remote management cards, all console screen data plus keyboard and mouse functionality are exported to a remote session to an IT professional who can be located anywhere in the world. Progent's Microsoft and Cisco authorized engineers can assist you to plan, implement, and manage a high-availability company network that includes remote server management cards and Progent can utilize these remote server management cards to deliver efficient remote technical assistance. Progent has experience with a variety of remote server management cards including Aten remote management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote server management cards.

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