Fast and Affordable Online Help for Arlington Texas Information Networks
Immediate Remote Support for Arlington NetworksFor organizations in Arlington Texas, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the assistance of CISA and CISSP-certified security experts to help with advanced security architecture and diagnostic jobs.

Progent's online support engineers provide excellent value due to the fact that they possess the practical background and have access to the sophisticated technology necessary to resolve the majority of network problems quickly. This lowers immediate costs since solutions require fewer chargeable minutes. Online help also avoids the cost of sending a consultant to your location. Your company saves even more in indirect expenses by reducing or eliminating system outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting expertise is especially valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to typical online service firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent situations where quick fixes somehow turn into big bills. Progent's skill at disposing of technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which promote the maximum degree of effectiveness for online engineering help and repair for computer networks of any size. Progent's online support team can interface to your computer system remotely without breaching system security.

Progent's proven customer support reporting application includes thorough documentation describing the service that Progent's customers have been provided. Progent's team engineers have access to the details of assistance delivered to every Progent client by every engineer. This database of issues and repairs is structured as an easily exploitable proprietary database that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available other extensive technical databases and allow priority response from manufacturers' in-house product engineers so Progent's online consulting experts can arrive at optimal resolutions promptly.

Online support available from Progent to clients in Arlington Texas include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, subscription-based managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's leading corporations. The ProSight series of network management outsourcing services covers all key facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your client-server infrastructure by providing an environment for performing common tedious jobs. These include health monitoring, update management, automated remediation, endpoint configuration, backup and recovery, A/V response, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alert to your designated IT personnel and your assigned Progent consultant so that potential problems can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth reporting utilities created to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable non-disruptive backup and rapid restoration of vital files, apps, system images, plus virtual machines. ProSight DPS lets you protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. With 2FA, whenever you log into a secured online account and enter your password you are requested to confirm who you are on a device that only you have and that uses a separate network channel. A broad range of devices can be used for this added means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple verification devices. To learn more about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Help Desk Service offers a smooth supplement to your internal network support organization. End user interaction with the Service Desk, delivery of support services, issue escalation, trouble ticket generation and tracking, performance measurement, and management of the support database are cohesive whether incidents are resolved by your internal support organization, by Progent's team, or both. You have complete flexibility to expand or shrink your share of support activity as circumstances demand. Progent provides initial deployment and onboarding of the professional services automation software as well as workflow documentation, validation and education. For details about ProSight Shared Call Desk, go to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT team to concentrate on more strategic initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Billing charges for ongoing consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or improving your current organization, evaluating or enhancing Help Desk software to meet the special demands of your company, or providing occasional online personnel to work with your internal Call Center resources to handle high-demand situations like software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk team of veteran network consultants provides your clients in Arlington Texas rapid access to a dependable technical support group with years of experience delivering phone help and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center perception as a major enabler of business performance, and Progent's intent is to fix and not simply report network issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Group offers remote professional engineering support and training in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, programming, and training for Microsoft applications such as CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To find out more concerning Progent's consulting, customization, and education services, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center2, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Arlington Texas remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can configure Operations Manager to accommodate your business so your IT support is proactive rather than reactive. By uncovering possible trouble spots before they expand into network outages, proactive monitoring can ward off disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments powered by a combination of OS platforms.
How Your Arlington Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Arlington Texas, Progent's online computer support engineers can deliver professional and cost-effective IT help the instant your organization requires it. More than two decades of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online access technology to repair computer problems quickly while eliminating the cost and lost productivity that comes with on-premises service calls.

Even if your Arlington office has a local independent consultant or employs an in-house IT staff that can handle typical network issues, Progent's Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to solve unexpected system crises or particularly complex integration problems.

Benefits of Progent's IT Support for Offices in Arlington Texas
Progent's online technical help services enable your Arlington company to experience the benefits of timely, enterprise-level network support without the cost of maintaining a full-time IT organization. Your information system will derive greater strategic value by becoming more reliable, efficient, and protected. Advantages to your business include:

  • Convenient virtual expansion of your on-site support resources
    For most organizations in Arlington Texas, nearby computer service providers, whether represented by independent consultants or a full-time IT staff, can deal with the majority of technical problems. On the other hand, major troubles sometimes occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite service people. In these situations, Progent's on-call support experts offer an easy, quick, and economical solution to supplement your local help and to transfer valuable knowledge to increase your capability to deal with downstream problems locally.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller companies often depend on individual freelance service providers. Although freelance consultants carry less overhead than big support organizations and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of reserve personnel may force your company to wait for help during an IT crisis. As your company expands, system downtime and trouble with vital applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve support expertise to make sure your network stays up and running.

  • Create a Solid Foundation for Seamless Expansion
    Organizations typically start with an information architecture implemented on a modest budget. Without a proper framework, band-aid repairs often get piled on top of a weak foundation. As a company grows, stability and scalability problems can hinder the productivity of the organization. Such badly designed environments need careful assessment, intelligent long-term planning, and extensive IT knowledge to evolve to a network infrastructure able to deliver the stable foundation to meet current business demands and facilitate future growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller organizations require advice and technical education to navigate through an ever more complicated array of product alternatives capable of accelerating business success and improving efficiency. They do not need a computer engineer who is trying to earn a commission on a specific vendor's products. IT consulting and product selling can result in a situation where the proposed solution is designed around a profitable technology rather than the true requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match IT consulting with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical knowledge, refined remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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