UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support Services for

For small businesses located in Arlington Texas, Progent provides technical support for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-certified security engineers to help with advanced security design and business continuity preparedness.

Progent's remote support engineers offer excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to solve most network problems rapidly. Efficient support reduces direct costs because solutions take up a smaller number of billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company benefits even more with indirect costs by reducing or avoiding network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's pricing policy for online support is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are charged just for the services that you actually get. Unlike many online service companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from scenarios where speedy. minor solutions manage to turn into large invoices. Progent's skill at disposing of problems efficiently translates into your business saving cash.

Progent's Online Service Tools
Through years of experience, Progent has refined an arsenal of optimized technologies and field-proven methodologies which permit the highest degree of efficiency for remote technical support and repair for small business IT networks. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to access your network remotely without breaching network security.

Progent's sophisticated customer support database application includes comprehensive histories describing all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of all help delivered to every Progent client by any consultant. This archive of problems and solutions is stored as a readily retrievable internal database that permits Progent's remote technical experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft permit access to additional vast support knowledge bases and permit quick access to manufacturers' in-house support staff with the result that Progent's online service experts are able to come up with the most efficient solutions in the least time.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Arlington Texas or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, go to Immediate Emergency Support.

Online Technical Services Offered Progent
Progent's remote network support engineers have credentials in an extensive array of products and technologies. This breadth of IT skills permits Progent's consultants to handle virtually any emergency likely to occur in a small business network. Certificates awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Professional.

To provide assistance to clients with mixed-OS environments, Progent also provides the support of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Online support services provided by Progent to companies in Arlington include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad array of computer technology such as network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and simplified management, and migration from older systems to current Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support costs.

  Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux platforms for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and indicates a person's network technology skills at the expert level. Cisco qualified CCIEs can resolve the most difficult issues surrounding network planning, integration, administration, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience allows them to solve the most intractable problems quickly. In common cases, less qualified engineers can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Few consulting firms make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast phone access to a Cisco-qualified CCIE so you can receive immediate assistance for complex network problems that are hurting business efficiency but are beyond the experience of your regular IT support personnel. Progent's Cisco CCIE engineers can communicate with your computer system via state-of-the-art on-line support technology in order to perform fast, secure, and economical diagnosis and repair. Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, plus VPN products.

• Certified Windows Experts
  Progent's Microsoft-premier remote support professionals can provide network troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist you with a wide range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange Server 2019 deployment, MS Exchange 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 management, SharePoint Server 2016 migration consulting, SharePoint Server 2019 planning and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Small Business Server consulting, and Windows Essentials cloud integration.

  Progent in addition offers a full array of remote desktop services such as Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.

• CISSP and ISSAP Certified Network Security Engineers
  Progent's qualified CISM and CISSP network security engineers offer a variety of security services to enhance the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your company to recover quickly following a serious penetration. Security support services offered by Progent include: thorough security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious attacks; configuring firewalls; building safe techniques for off-site and mobile communication; securing your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert online consulting support to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize physical resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services such as Microsoft 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

• Help Desk Support
  Progent's Help Desk Call Center programs for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center support services are a convenient solution for smaller companies who lack the resources to assemble and manage an internal Call Center but who require quick access to an effective Call Center with proficient telephone assistance plus the available expertise to escalate complex problems to high-level engineers.

  Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the leading PSA platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Call Center consulting support can support you in establishing an efficient new Call Center or improving your existing one, evaluating or modifying Call Center application software to handle the special demands of your company, or providing temporary online staff to supplement your in-house Help Desk Call Center resources to deal with high-demand events such as software migrations, mass upgrades, or installing brand new business software.

  Progent's Help Desk staff of veteran network experts provides your clients in Arlington Texas fast communication with a large network service group with extensive background offering phone support and remote diagnostics for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a major contributor to company efficiency, and Progent's target is to solve rather than merely track technical problems.

• Applications Services: Training, Customization, and Integration
  Progent's Applications Experts Team can supply phone-based professional engineering support and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for Microsoft business applications such as CRM, MS Project, MS Word, and Microsoft Office Excel. To find out additional information on Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Apple Mac experts can support the imaginative components of Mac systems by delivering remote help support and education in graphics, sound, and video. Progent's consultants can provide help in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special projects like capturing or digitizing audio/video or putting together an audio/video post production studio.

  Remote Network and Server Monitoring Support
  Progent offers companies in Arlington Texas remote network and server monitoring support centered around MS Operations Manager network monitoring and reporting, adapted by Progent to suit your business so that your computer support is proactive rather than reactive. By exposing looming problems before they evolve into downtime, remote monitoring can ward off disruptive and expensive information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems based on a mix of OS platforms.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.