For small businesses located in Arlington or anywhere in the state of Texas, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISA and CISSP-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve most information system issues rapidly. This lowers immediate expenses because service calls take up fewer billable minutes. Remote support also avoids the expense of sending a consultant to your location. Your company benefits additionally with indirect costs by reducing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing policy for online support is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the services that you receive. Unlike many online support firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate scenarios where fast repairs manage to turn into substantial invoices. Progent's skill at handling technical issues efficiently translates into your business spending less money.
Progent's Online Support Technologies
Over time, Progent has fine tuned a set of customized tools and proven methodologies which ensure the highest degree of efficiency for online engineering help and repair for small company computer networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the engineers of Progent's Technical Response Center to link to your company's network without compromising system security.
Progent's highly evolved customer support database system keeps extensive histories describing all support that Progent's customers have received. Progent's staff consultants have the benefit of the details of assistance provided to each Progent customer by any Progent consultant. This history of problems and solutions is structured as an easily searchable support knowledge base that allows Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and allow priority access to vendors' internal product engineers so Progent's remote service specialists can come up with the most efficient resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Arlington or anywhere in Texas or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's phone-based support experts have credentials in an extensive set of technologies. This wide range of capability enables Progent's engineers to tackle practically any emergency that may take place in a small company network. Credentials held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to companies with mixed-operating system environments, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote technical support services provided by Progent to small businesses in Arlington and throughout the state of Texas include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of computer technology such as network infrastructure, email solutions, network and process security, UNIX and Windows coexistence, VMware products for server hardware consolidation and easy management, and transitioning from legacy applications to the latest MS Windows or Linux-powered environments. Progent's group-based methodology for resolving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency remote help for diagnosing problems within UNIX/Linux networks powered by leading derivatives of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for networking professionals, and indicates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most complex challenges associated with network infrastructure planning, deployment, maintenance, security, and repair. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration utilities and developing workarounds or locating program updates. CCIEs provide exceptional value since their depth of expertise permits them to resolve the most complex problems rapidly. In typical instances, less seasoned service providers can struggle for hours or days with identical tasks that a CCIE can fix in a few minutes.
Few support firms make Cisco CCIEs accessible to help small and medium sized companies. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get timely assistance for serious network infrastructure issues that are lowering business efficiency but are not within the scope of your regular network service providers. Progent's Cisco-qualified CCIE engineers can connect to your network via the latest on-line troubleshooting technology in order to perform efficient, safe, and economical analysis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's market leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support experts can provide computer system troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can assist you with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint 2019 design and deployment,
Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full array of remote PC desktop support services such as Microsoft Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISSP and ISSAP security engineers offer a variety of security solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or help your company to clean up rapidly following a damaging penetration. Security solutions available from Progent include: in depth network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious assaults; integrating firewalls; establishing secure mechanisms for remote and mobile communication; guarding your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies frequently need. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Arlington Company Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Call Center service options for small businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are intended for small companies who lack the budget to create an in-house Help Desk Call Center but who require quick communication with a reliable Help Desk with professional telephone assistance as well as the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís shared Help Desk services allow your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or enhancing your current one, identifying or customizing Help Desk application software to handle the unique demands of your corporation, or providing occasional online staff to work with your existing Help Desk resources to deal with high-demand scenarios like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your clients in Arlington or anywhere in the state of Texas rapid communication with an effective network service resource with extensive experience providing telephone-based help and remote troubleshooting for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk recognition as a major contributor to business efficiency, and Progent's policy is to resolve instead of merely track network problems.
Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Team provides remote and in-depth engineering support and training in special application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. To read additional information about Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the imaginative facets of Mac environments by providing remote consulting services and training in imaging, audio, and motion video. Progent's consultants offer expertise in a variety of Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common procedures such as capturing or digitizing audio/video or configuring an audio/video post production lab.
Online Network Monitoring Support
Progent can provide businesses in Arlington, or anywhere in the state of Texas, online network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so your IT support is proactive rather than reactive. By spotting potential trouble spots before they cause crashes, remote monitoring can minimize stressful and costly network failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks powered by a mix of OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent.