For small and midsize companies located in Arlington Texas, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional value because they are equipped with the real-world background and the sophisticated tools to solve the majority of network problems rapidly. This reduces direct costs since service calls accumulate fewer billable minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves additionally in incidental expenses by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you pay exclusively for the support that you receive. Unlike many online service companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and clean policy for pricing avoid scenarios where quick fixes manage to end up as major invoices. Progent's skill at dealing with technical issues efficiently translates into your company spending less cash.
Progent's Online Service Tools
Over the years, Progent has refined a collection of customized technologies and proven methodologies that ensure the maximum degree of efficiency for remote technical support and troubleshooting for small and midsize business IT systems. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your company's computer system remotely without compromising system security.
Progent's highly evolved customer support reporting application keeps comprehensive histories describing the service that Progent's customers have received. Progent's authorized service personnel have access to the details of all help rendered to each customer by any Progent engineer. This history of trouble tickets and fixes is organized as a conveniently exploitable proprietary knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft make available other vast technical databases and permit priority response from manufacturers' internal engineering staff so Progent's remote consulting specialists can arrive at the most efficient resolutions promptly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Arlington Texas or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's online technical support experts possess certified skills in a comprehensive set of technologies. This wide range of technical skills allows Progent's engineers to resolve practically any crisis that may crop up in a small or midsize business information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with multi-platform environments, Progent also offers the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services Offered by Progent to customers in Arlington include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of information technology such as system infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and migration from older systems to the latest Microsoft Windows or Linux environments. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent remote help for analyzing problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and certifies a person's networking skills at the master level. Cisco qualified CCIEs know how to deal with even the most complex problems occurring in network planning, integration, maintenance, protection, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and coming up with workarounds or identifying program updates. Cisco CCIEs represent an excellent value because their broad experience enables them to find solutions for even the most intractable problems rapidly. In common cases, less experienced service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting organizations make CCIEs accessible to support small and mid-size companies. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive timely support for complex network infrastructure issues that are impacting business productivity but are not within the scope of your local IT service group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your network by means of the latest remote troubleshooting technology to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, plus VPN products.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online service experts can provide network problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can help you with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business Server migration support, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of online PC desktop support and troubleshooting services such as Microsoft Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a range of security services that can improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to recuperate quickly after a damaging penetration. Security solutions offered by Progent include: in depth network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; designing safe mechanisms for off-site and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help organizations of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent offers the services of seasoned online consulting experts for special IT projects that small businesses frequently need. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Arlington Texas Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center support programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small companies who don't have the money or time to build and maintain an internal Help Desk Call Center but who need fast access to a dependable Help Desk Call Center with proficient telephone support as well as the available expertise to escalate complex tasks to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting services can support you in building an efficient new Help Desk or enhancing your established organization, evaluating or enhancing Call Center software products to handle the particular needs of your company, or providing temporary online staff to reinforce your in-house Help Desk team to handle demanding events like software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology consultants gives your workers in Arlington Texas immediate access to an effective network service group with extensive background delivering telephone-based consulting and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a major contributor to business performance, and Progent's intent is to fix and not merely track technical issues.
Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team provides remote professional engineering support and education in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Word, and Excel. To read additional information on Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the creative facets of Mac environments by delivering remote help services and training in graphics, sound, and video. Progent's support professionals offer help in a large selection of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like capturing or digitizing audio or video or integrating an audio/video post production lab.
Remote Network Monitoring Support
Progent offers businesses in Arlington Texas online network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your network maintenance is proactive rather than reactive. By exposing emerging trouble spots before they grow into network outages, proactive monitoring can head off inconvenient and expensive information system failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments powered by a mix of operating systems.
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services