For small and midsize companies in Arlington Texas, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support services represent excellent leverage because they have the practical experience and the advanced technology to resolve the majority of information system problems rapidly. Efficient support lowers direct costs because service calls take up fewer chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves even more with indirect costs by minimizing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for remote help is designed to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to many remote service firms, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for billing prevent scenarios where fast solutions somehow turn into big bills. Progent's penchant for solving problems efficiently results in your company conserving money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed an array of customized technologies and field-proven methodologies that permit the maximum level of effectiveness for online engineering help and repair for small and midsize business IT networks. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to access your environment without violating corporate security.
Progent's powerful service reporting system includes extensive documentation of the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of support provided to each Progent client by any Progent engineer. This archive of anomalies and solutions is organized as an easily exploitable internal knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional extensive technical support databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's remote service experts are able to find the best solutions in the least time.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Arlington Texas or to find out additional information about Progent's phone support options, call Progent at
Online Network Support Services Offered Progent
Progent's remote technical support engineers possess advanced credentials in an extensive array of disciplines. This broad scope of technical skills permits Progent's engineers to address virtually any problem likely to crop up in a small company network. Credentials held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Professional.
To support companies with mixed-OS networks, Progent also provides access to consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote support Offered by Progent to customers in Arlington include:
Progent's UNIX and Linux consultants can provide emergency remote assistance for analyzing anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX including:
Progent in addition can deliver a broad array of online desktop support including Windows 11 migration support and planning and implementing Microsoft 365 cloud environments for Windows workstations.
Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can support you in building an effective new Help Desk Call Center or enhancing your existing one, evaluating or modifying Call Center application software to handle the particular requirements of your corporation, or providing occasional phone support staff to supplement your existing Help Desk Call Center group to handle demanding scenarios such as software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your workers in Arlington Texas rapid access to a reliable technical support resource with extensive background providing telephone-based support and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a crucial contributor to company success, and Progent's intent is to resolve and not merely record IT issues.
Progent's Mac experts can support the imaginative elements of Macintosh systems by delivering remote consulting support and education in imaging, sound, and motion video. Progent's consultants offer assistance in a variety of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio or video or putting together an audio/video production studio.
Remote Network Monitoring Support
Progent can provide businesses in Arlington Texas online computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so that your network maintenance is proactive and automated. By spotting emerging trouble spots before they cause crashes, remote monitoring can ward off stressful and expensive network failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that support a combination of OS platforms.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |