For small and midsize companies in Arlington Texas, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's online technical support services represent exceptional leverage because they have the real-world experience and the advanced tools to resolve the majority of information system issues rapidly. This reduces direct expenses since solutions require a smaller number of billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally in indirect expenses by minimizing or eliminating network downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives.
Progent's billing policy for online support is structured to get the most out of your IT service dollar. Progent charges per minute for phone assistance, so you pay exclusively for the services that you actually get. Unlike typical remote service organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and clean model for billing prevent scenarios where fast fixes manage to end up as big tabs. Progent's penchant for solving problems quickly translates into your business spending less cash.
Progent's Remote Service Technologies
Over the years, Progent has developed a collection of customized technologies and field-tested methodologies which permit the highest level of efficiency for remote technical support and repair for small business computer systems. Progent offers protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to interface to your company's environment without compromising corporate security.
Progent's sophisticated service database application includes extensive documentation of all service that Progent's clients have been provided. Progent's authorized consultants have access to the history of assistance delivered to each customer by any engineer. This history of issues and solutions is structured as a readily exploitable support database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available additional vast support databases and allow quick response from manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to arrive at optimal resolutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Arlington Texas or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's remote network support experts have credentials in an extensive array of technologies. This broad scope of IT skills enables Progent's engineers to manage virtually any problem likely to crop up in a small company network. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Associate.
To support clients with multi-platform networks, Progent also provides access to engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services provided by Progent to companies in Arlington include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide range of computer technology including network infrastructure, email solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and easy management, and migration from older systems to the latest Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent remote assistance for troubleshooting problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs can resolve the most difficult challenges encountered in network design, installation, maintenance, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs offer excellent cost-effectiveness because their depth of expertise permits them to fix the most intractable problems rapidly. In many instances, less qualified service providers can struggle for many hours or even days with the same problems that a CCIE can dispose of in minutes.
Few support providers make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers quick phone contact with a Cisco authorized CCIE so you can get urgent support for severe network infrastructure problems that are impacting business productivity but are outside the experience of your regular computer service personnel. Progent's CCIE engineers can interface to your network via state-of-the-art remote support technology in order to provide quick, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling selection of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified MS Windows Experts
Progent's Microsoft-premier online service engineers offer network problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of online desktop services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISSP and ISSAP security engineers offer a range of system protection solutions that can enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist you to recover quickly after a damaging penetration. Security consulting services offered by Progent include: thorough security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile access; protecting your messaging system against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent offers the skills of world-class remote consulting experts for special projects that small companies frequently request. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your Arlington Texas Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Call Center support programs for small businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who don't have the budget to assemble and manage an internal Call Center but who want quick communication with an effective Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk or revamping your established one, identifying or modifying Help Desk software products to handle the particular demands of your company, or providing temporary online personnel to work with your in-house Call Center group to handle demanding events like software transitions, mass upgrades, or installing new applications.
Progent's Call Center team of seasoned network professionals gives your workers in Arlington Texas quick access to a dependable support resource with extensive background offering telephone-based consulting and online diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center the reputation as a major enabler of business productivity, and Progent's goal is to resolve rather than just document network problems.
Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Team offers online advanced consulting expertise and education in specific application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, MS Word, and Office Excel. To find out more on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac professionals can nurture the imaginative facets of Mac systems by delivering remote consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide help in a large selection of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio or video or configuring an audio/video production studio.
Remote Network Monitoring Support
Progent offers companies in Arlington Texas remote network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so that your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they cause crashes, system monitoring can head off inconvenient and costly service failures. Progent can also provide help with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks based on a variety of OS platforms.
To contact Progent about emergency online help with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services