UNIX and Linux Online Technical Support for

For small companies in Arlington Texas, Progent offers help for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity planning.

Progent's remote support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to solve most network issues quickly. Efficient support reduces immediate expenses because solutions accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization saves even more with incidental expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing model for online support is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you are billed only for the services that you actually get. Unlike many online service companies, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing avoid scenarios where fast repairs somehow end up as substantial tabs. Progent's penchant for disposing of problems efficiently translates into your company saving cash.

Progent's Online Support Technologies
Over the years, Progent has fine tuned a set of optimized technologies and proven processes which ensure the maximum level of efficiency for online engineering help and repair for small company computer networks. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to link to your company's network without breaching system security.

Progent's highly evolved customer support database application stores extensive records describing the service that Progent's clients have been provided. Progent's team engineers have access to the records of support provided to each Progent client by any Progent engineer. This database of trouble tickets and responses is organized as a readily accessible support knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other vast technical databases and permit quick response from manufacturers' internal support staff with the result that Progent's remote consulting specialists can come up with the best resolutions quickly.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Arlington Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, go to Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's phone-based technical service experts offer credentials in an extensive array of products and technologies. This broad scope of capability permits Progent's consultants to handle almost any crisis likely to take place in a small or midsize business network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To provide assistance to companies with mixed-OS environments, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Online support services available from Progent to small businesses in Arlington include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a broad spectrum of computer technology such as network architecture, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from legacy applications to current Windows or Linux-based solutions. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts service costs.

  Progent's UNIX and Linux consultants can provide urgent phone-based help for resolving anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux variants for which Progent can provide expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking consultants, and certifies a consultant's technical knowledge at the master level. CCIEs can handle the most stubborn issues encountered in network planning, integration, maintenance, security, and repair. CCIEs operate closely with Cisco's internal support staff in isolating anomalies with IOS network management tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their depth of expertise allows them to find solutions for even the most intractable problems quickly. In many cases, less qualified service providers can struggle for many hours or even days with identical tasks that a CCIE can fix in minutes. Few consulting providers make CCIEs available to assist small and mid-size companies. Progent can provide quick phone contact with a CCIE so you can receive urgent support for severe network infrastructure problems that are crippling worker productivity but are not within the scope of your local network support resources. Progent's Cisco CCIE engineers can interface to your network via advanced remote troubleshooting technology in order to provide quick, safe, and economical diagnosis and repair. Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.

• Certified Windows Experts
  Progent's Microsoft-certified online support professionals can provide computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can assist your company with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint 2016 migration expertise, SharePoint 2019 design and deployment, Microsoft Teams consulting, Skype for Business migration support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a wide range of remote desktop support such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.

• CISSP, ISSAP, and CISM Premier System Security Experts
  Progent's accredited CISSP and ISSAP security consultants can provide a variety of security services that can enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your company to recuperate rapidly after a serious breach. Security services available from Progent include: in depth security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious assaults; setting up firewalls; building safe mechanisms for remote and mobile access; protecting your messaging infrastructure from spam and DHA attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online consulting to help businesses of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize physical resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

• Help Desk Call Center Services
  Progent's Call Center support programs for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center support services are a convenient solution for smaller businesses who don't have the resources to assemble and manage an in-house Call Center but who require quick access to a reliable Call Center with professional phone assistance as well as the in-depth expertise to escalate complex tasks to advanced engineers.

  Progent’s Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or improving your established one, identifying or customizing Help Desk Call Center software to meet the unique demands of your business, or providing temporary online personnel to supplement your existing Call Center resources to handle demanding events like software migrations, mass upgrades, or rolling out new applications.

  Progent's Help Desk Call Center staff of veteran network professionals offers your customers in Arlington Texas fast contact with a reliable network service group with substantial experience delivering phone consulting and remote repair service for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk recognition as a significant driver of business success, and Progent's policy is to resolve instead of simply report technical issues.

• Business Applications Support: Training, Custom Programming, and Integration
  Progent's Applications Experts Group provides phone-based advanced engineering support and education in key business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft Office Excel. To find out more concerning Progent's consulting, programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Apple Mac experts can promote the artistic components of Apple Mac computing by providing remote help support and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a variety of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio/video or building an audio/video production studio.

  Online Network and Server Monitoring Services
  Progent offers businesses in Arlington Texas remote computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your IT maintenance is proactive rather than reactive. By detecting looming problems before they grow into crashes, automated monitoring can head off inconvenient and expensive information system failures. Progent can also use network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems that support a mix of OS platforms.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.