UNIX and Linux Remote Support for

For small and midsize businesses in Arlington Texas, Progent offers support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, as well as the assistance of CISA and CISM-certified security engineers to help with advanced security architecture and disaster recovery planning.

Progent's online technical support services represent excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve most network issues rapidly. This lowers immediate expenses since service calls take up a smaller number of billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with indirect expenses by reducing or avoiding system outages and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives.

Progent's billing policy for online help is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to typical online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing save you from situations where fast repairs somehow end up as major invoices. Progent's penchant for dealing with problems efficiently translates into your business conserving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has refined an array of customized technologies and field-tested processes which promote the highest level of efficiency for online help and troubleshooting for small business information systems. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the staff of Progent's online support team to interface to your environment without violating system security.

Progent's proprietary service reporting system stores extensive documentation of the service that Progent's clients have been provided. Progent's authorized engineers have access to the history of all help provided to each customer by any Progent engineer. This archive of issues and fixes is organized as a quickly accessible proprietary database that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft permit access to other massive support databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to come up with the most efficient resolutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Arlington Texas or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, visit Immediate Urgent Support.

Remote Network Support Services Provided by Progent
Progent's remote technical service experts offer advanced credentials in a comprehensive set of disciplines. This broad scope of capability enables Progent's consultants to handle virtually any emergency likely to occur in a small or midsize business network. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To help companies with multi-platform environments, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP engineers.

Online technical support services provided by Progent to customers in Arlington include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of computer technology such as system architecture, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and easy administration, and transitioning from older systems to current Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support costs.

  Progent's UNIX and Linux consultants can provide urgent remote assistance for troubleshooting anomalies within UNIX/Linux networks based on leading versions of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Major Linux variants for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure consultants, and indicates an individual's technical skills at the expert level. CCIEs know how to deal with even the most complex problems associated with network planning, integration, maintenance, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network management tools and coming up with workarounds or locating program updates. CCIEs provide excellent cost-effectiveness since their depth of expertise allows them to resolve even the most intractable problems rapidly. In typical instances, less qualified engineers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes. Few consulting providers make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick telephone access to a Cisco CCIE so you can get immediate assistance for complex network issues that are hurting business efficiency but are not within the comfort zone of your regular computer service group or consultant. Progent's CCIE consultants can communicate with your computer system by means of the latest on-line troubleshooting technology in order to provide efficient, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's top-selling family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network products.

• Certified Microsoft Windows Support
  Progent's Microsoft-premier online service experts offer computer system repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a broad range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 Server integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid integration support, SharePoint Server 2019 planning and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a full range of remote PC desktop consulting and support services such as Windows 7 migration, moving to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.

• CISSP, ISSAP, and CISM Certified Network Security Specialists
  Progent's qualified CISM and CISSP network security engineers offer a variety of security solutions that can bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to recover quickly after a serious penetration. Security consulting services offered by Progent cover comprehensive security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; configuring firewalls; designing secure mechanisms for off-site and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote consulting support to help companies of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine local resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.

• Help Desk Call Center Services
  Progent's Help Desk service offerings for small businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are ideal for smaller businesses who lack the money or time to support an internal Help Desk Call Center but who need fast access to an effective Help Desk with proficient phone support as well as the technical depth to escalate complex tasks to high-level consultants.

  Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk or revamping your existing organization, evaluating or enhancing Help Desk Call Center application software to handle the unique needs of your corporation, or adding occasional phone support personnel to supplement your existing Help Desk resources to deal with demanding events such as software transitions, major upgrades, or installing brand new applications.

  Progent's Help Desk staff of veteran information technology experts offers your customers in Arlington Texas fast access to a reliable network service group with substantial experience offering telephone-based help and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center recognition as a significant driver of company success, and Progent's goal is to solve and not simply record technical problems.

• Applications Support: Training, Customization, and Integration
  Progent's Applications Experts Team offers online professional consulting support and education in special business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications including CRM, Project, Microsoft Word, and Microsoft Office Excel. To find out more information on Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

  Progent's Apple Mac professionals can nurture the artistic elements of Macintosh systems by delivering remote help services and education in graphics, audio, and video. Progent's consultants offer expertise in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs such as capturing or digitizing audio/video or setting up an audio/video post production lab.

  Online Network Monitoring Support
  Progent can provide companies in Arlington Texas online network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so that your network maintenance is proactive rather than reactive. By spotting potential problems before they result in full-scale emergencies, automated monitoring can head off inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks based on a variety of platforms.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.