Urgent Remote Technical Support for Arlington Texas UNIX, Linux, or Sun Solaris SystemsFor small companies located in Arlington Texas, Progent provides technical support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and business continuity preparedness.

Progent's remote technical support services represent exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve the majority of network issues quickly. Efficient support reduces immediate costs since solutions require a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental costs by reducing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted management.

Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced just for the services that you receive. In contrast to typical online support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid situations where speedy. minor solutions somehow end up as major bills. Progent's penchant for dealing with problems efficiently translates into your business saving money.

Progent's Online Technical Support Tools
Over the years, Progent has developed a set of customized tools and proven methodologies which allow the highest level of effectiveness for remote consulting and repair for small business IT networks. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology allows the experts of Progent's remote service group to communicate with your network remotely without breaching corporate security.

Progent's sophisticated customer support database system keeps thorough documentation of all support that Progent's customers have received. Progent's authorized engineers have access to the records of all help rendered to each Progent client by every engineer. This database of trouble tickets and resolutions is structured as a quickly exploitable proprietary database that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to manufacturers' in-house support staff so Progent's remote consulting specialists can find the most efficient solutions in the least time.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Arlington Texas or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.

Phone-based Technical Support Services Provided by Progent
Progent's online technical support engineers have certified skills in an extensive array of disciplines. This breadth of IT skills permits Progent's engineers to tackle virtually any crisis likely to take place in a small or midsize business network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with mixed-OS environments, Progent also offers the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online support available from Progent to customers in Arlington include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a wide array of computer technology such as network infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy management, and migration from legacy systems to current MS Windows or Linux-powered environments. Progent's group-oriented approach to solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX/Linux support engineers can offer urgent phone-based help for troubleshooting problems within UNIX/Linux networks powered by leading variants of UNIX including:

    Major Linux variants for which Progent offers expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco CCIE Engineers for Arlington TexasThe Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and indicates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs know how to deal with the most stubborn challenges occurring in network design, integration, administration, security, and problem solving. CCIEs work closely with Cisco's internal support staff in isolating anomalies with IOS network management tools and developing alternate approaches or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness because their broad experience enables them to resolve even the most difficult problems quickly. In common cases, less qualified engineers can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few service providers make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide fast telephone access to a Cisco CCIE so you can receive timely assistance for complex network infrastructure problems that are crippling business efficiency but are beyond the experience of your local network support providers. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via sophisticated remote support tools to perform fast, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

  • Certified MS Windows Expertise
    Windows Experts for Arlington TexasProgent's Microsoft-expert remote support experts can deliver computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint 2016 migration support, SharePoint 2019 design and configuration, Microsoft Teams expertise, Skype for Business migration consulting, Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a broad array of online desktop support and troubleshooting services including Windows 7 integration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Premier Network Security Consultants
    CISSP Certified Network Security Experts for Arlington TexasProgent's certified CISM and CISSP security engineers can provide a range of system protection solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to recuperate rapidly following a damaging penetration. Security support services available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; building safe techniques for remote and mobile connectivity; defending your messaging infrastructure against spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help businesses of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract projects that small businesses frequently need. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting services include:
  • Help Desk Services
    Progent's Help Desk service options for small businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center services are well suited for smaller organizations who don't have the budget to create an internal Call Center but who require quick access to a reliable Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.

    Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center consulting support can support you in building an effective new Help Desk or improving your existing one, evaluating or modifying Call Center software products to handle the special requirements of your company, or providing occasional online staff to reinforce your in-house Help Desk Call Center team during unusually busy events like software transitions, major updates, or installing brand new business software.

    Progent's Call Center staff of veteran network experts gives your clients in Arlington Texas instant assistance from a dependable support resource with years of background providing phone support and remote repair service for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk perception as a crucial enabler of company productivity, and Progent's aim is to resolve rather than merely track network issues.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Group provides remote advanced engineering support and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To find out more concerning Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Mac professionals can support the creative elements of Macintosh systems by offering remote consulting support and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures such as scanning or digitizing audio/video or setting up an audio/video post production facility.

    Remote Network Monitoring Services
    Progent can provide companies in Arlington Texas remote network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your IT support is proactive rather than reactive. By exposing potential problems before they result in downtime, remote monitoring can minimize stressful and expensive service failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments powered by a mix of operating systems.

How Your Arlington Texas Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services




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    Progent's team of expert programmers, database architects, and project management consultants can assist enterprise clients to complete development projects for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to seasoned project managers for high-level planning and project co-ordination or Progent can help clients plug expertise gaps by offering relational database architects and programmers experienced in building line-of-business applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist businesses to integrate SharePoint with other applications such as Microsoft SQL and Excel to create data-driven intranets and portal sites. Progent also offers experience with web development technologies and can assist businesses to build, expand, repair, or port web applications to take advantage of the latest advances in web technology.

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    In conducting IT tasks for enterprise clients, Progent uses a phased approach driven by specified milestones so as to meet budgetary, timing and technical targets while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures based on the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, pilots, design tuning, and expert implementation. All facets are recorded to make available a detailed description of technical services delivered and to assist in downstream network support.

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    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the rapid creation of cutting-edge enterprise-class applications that can give your business a critical competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft integration, ensures you success in designing, deploying and supporting Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET environment.

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    Progent can provide small companies with an information management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can provide long-term direction to help you integrate appropriate IT products to improve business operations so they align better with your corporate goals. Your business can develop and install a well conceived IT plan without incurring the expense of a full-time senior IT executive.

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    If your business runs a UNIX or Linux network or a multi-OS network, Progent's CISA and CISSP-certified security specialists can assist your whole organization in a wide range of security areas such as security administration practices, security architecture and strategies, connection management systems and techniques, applications development security, business processes security, hardware security, telecommunications, network and web security, and workplace recovery preparedness. CISM, CISSP and ISSAP stipulate the core competencies and worldwide standards of knowledge that information security managers are required to master. These accreditations provide executive management the assurance that those who have earned their CISA or CISM qualification have the background and knowledge to offer effective security management and consulting help.

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    The clustering technology built into the high-end versions of Microsoft Windows Server 2008 is dramatically re-engineered to streamline the deployment, configuration, and management of server clusters that provide greater levels of system dependability, security, performance, and versatility. New or enhanced capabilities include cluster verification, easier configuration and installation, unified cluster management, new cluster architecture for increased uptime, hardened protection and quorum structure, minimization of failure points, greater storage and RAM capacity, and enhancements for geographically dispersed clusters. Progent's clustered server consultants can assist your company evaluate the advantages of Windows clustering, plan and implement an installation, educate your network support personnel to manage your failover clusters, deliver ongoing consulting and support services, and produce and validate a business continuity plan.

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  • Les Kent has a 35-year history of successful technology integration, executive administration, marketing, and operations. He has demonstrated a talent for developing elegant information technology solutions in his roles as as a network architect, application developer, project manager, implementation expert, and problem solver for small businesses, new ventures, and global corporations.

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    Progent offers access to the affordable services of online Internet connectivity consultants to assist your company to evaluate or enhance your Internet services so your Internet connectivity solution matches your business needs. Support services provided by Progent include evaluation of your existing bandwidth utilization, vendor and plan analysis and selection, network provisioning, and overseeing a smooth move to a different carrier and/or service arrangement. Network provisioning can include optimizing current routers and switches and configuring additional ones, setting up firewalls, and upgrading dependable Border Gateway Protocol architectures.

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    Progent can assist small and mid-size businesses to implement IP voice solutions to give their at-home employees the advantage of virtual access to the company phone infrastructure.

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    Progent's Duo service plans utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices.

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    For medium-size businesses who need network support, Progent offers a variety of options including on-site service, remote support, off-site Help Desk, 24x7 support with remote network monitoring, emergency staffing, business relocation support, application development, and professional consultation. For medium-size businesses in California or other regions serviced by Progent's onsite consultants, Progent offers expert onsite help for solving technical problems rapidly and affordably.

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    Progent's managed services for software/firmware update management offer organizations of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, peripherals {like printers and scanners, infrastructure appliances like routers and Wi-Fi access points, and Internet-of-Things (IoT) devices like sensors and robotics.

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    Key features of Dynamics GP/Great Plains accounting include a modular structure that allows you to buy just the functionality you require, a standardized foundation built on Microsoft technologies to safeguard your investment and offer a tightly integrated environment, enhanced reporting capabilities that allow you to monitor all activities, revenues and expenses and sales patterns, integration with Microsoft Office to enable access to business information, the ability to integrate data from virtually any db software or desktop application into Microsoft Dynamics GP, plus an open design that makes it possible to create specialized applications. Progent can show you how to configure and support a reliable, protected server and communications network to support Microsoft Dynamics GP/Great Plains, and can offer expert GP support professionals to help you convert the advanced features of Dynamics GP/Great Plains accounting into a productive business solution.

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    Progent is one of the most experienced IT consulting companies for designing email solutions powered by Microsoft Exchange 2000 Server. Progent specializes in helping small companies get the full advantages of Exchange 2000 under typical situations including updating from Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server management.

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    If your office network mixes UNIX, Linux or Solaris technology with MS Windows, Progent can help you to incorporate your IT resources into a unified network that permits all your operating systems to run side by side for easy management, transparent dataflow, high reliability, enhanced performance, and strong protection. Progent's UNIX and Windows integration assistance services feature IT infrastructure integration and support, support for Windows services for UNIX, remote server monitoring and management, remote network support and troubleshooting, on-site technical support, and Helpdesk outsourcing.

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    Progent's Data Center engineers can show you how to select fault-tolerant data centers that match the specific requirements of your company. High availability Internet Data Centers are especially attractive to small businesses because of their low cost and simplified logistics in comparison to pursuing a do-it-yourself strategy. Attempting to build an in-house data center that offers even a basic degree of fault tolerance is financially prohibitive for most small companies. Progent can show you how to get all the advantages of non-stop data centers and fault tolerant colo sites by offering a full range of consulting and support services.

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    Small to middle size companies can now enjoy all the advantages of Operations Manager and also have quick access to Progent's Microsoft and Cisco Premier IT support professionals. With Progent's economically priced network support packages, small and midsize businesses can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to offer small company networks enterprise-class availability, protection, and performance.

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    Progent can help your IT team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets as well as one or more cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services such as Microsoft Azure enterprise hybrid cloud design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has 20 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter.

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  • Professional ProSight ESP Behavior-based Antivirus
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    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware.

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    Progent has 20 years of experience assisting small and mid-size companies to design, implement, optimize, manage, and debug IT networks that incorporate at-home workers.

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    Progent's Disaster Recovery/Business Continuity (DR/BC) consultants offer extensive backgrounds assisting small and mid-size organizations to minimize system downtime by providing affordable remote consulting services for disaster recovery/business continuity planning, high-availability network design, backup/restore solutions, and non-disruptive system maintenance. Progent's business continuity consultants can assist you to plan and validate an efficient business continuity plan that aligns with your business goals and IT budget. Progent's disaster recovery specialists can help you to architect, implement, and manage fault-tolerant technologies such as redundant Internet access, virtualization, fail-over clustering, network load balancing, transparent online backup, and multi-location data centers.


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