For small and midsize businesses in Arlington Texas, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and business continuity planning.
Progent's remote support services represent excellent value because they are equipped with the practical experience and the advanced tools to solve most network issues rapidly. Efficient support lowers direct costs since service calls require a smaller number of chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization saves even more with indirect expenses by reducing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives.
Progent's billing policy for online support is structured to get the most out of your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the services that you receive. Unlike typical remote service companies, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean model for billing save you from situations where quick fixes manage to turn into large tabs. Progent's skill at solving problems efficiently translates into your business spending less cash.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned a collection of optimized technologies and proven processes that allow the highest degree of efficiency for online engineering help and repair for small and midsize company computer systems. Progent offers protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access allows the engineers of Progent's online support team to interface to your environment without violating system security.
Progent's advanced service database system stores thorough records of all service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of all help rendered to each customer by every Progent consultant. This history of anomalies and responses is structured as a readily searchable proprietary knowledge base that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft make available other vast technical databases and permit quick access to vendors' internal product engineers so Progent's online consulting specialists are able to come up with the best solutions in the least time.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Arlington Texas or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's online technical support engineers possess certified skills in a comprehensive set of products and technologies. This broad range of technical skills enables Progent's consultants to resolve practically any crisis likely to crop up in a small or midsize company network. Certificates earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to companies with multi-OS networks, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based technical support services Offered by Progent to small businesses in Arlington include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide spectrum of computer technology including system infrastructure, email systems, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from older systems to current Windows or Linux environments. Progent's team-based approach to solving network issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance for diagnosing anomalies within UNIX/Linux systems powered by leading derivatives of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the top accreditation for network consultants, and certifies a person's networking knowledge at the master level. CCIEs know how to handle the most intractable issues surrounding network planning, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS network management tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad expertise enables them to resolve even the most difficult problems quickly. In common instances, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone contact with a CCIE so you can receive urgent support for severe network infrastructure problems that are lowering worker efficiency but are outside the experience of your regular IT service providers. Progent's Cisco CCIE consultants can communicate with your computer system by means of state-of-the-art on-line support technology in order to perform fast, secure, and affordable analysis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network products.
Certified MS Windows Experts
Progent's Microsoft-certified online service experts can provide computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full range of remote desktop consulting and support services such as Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISM and CISSP network security engineers can provide a variety of system protection solutions to improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to recover rapidly after a damaging breach. Security services available from Progent cover thorough security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious assaults; installing firewalls; establishing secure architectures for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help organizations of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises resources along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the skills of world-class remote consulting experts for contract IT projects that small businesses frequently need. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables customers to complete major projects within budget and on time. Progent's project-based online consulting services include:
How Your Arlington Texas Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk service options for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk services are well suited for smaller companies who don't have the budget to create an in-house Call Center but who want fast access to an effective Help Desk with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to advanced consultants.
Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting support can guide you in establishing an efficient new Call Center or improving your existing organization, identifying or enhancing Help Desk application software to handle the unique requirements of your business, or adding occasional phone support personnel to reinforce your in-house Call Center resources to deal with demanding scenarios like software transitions, major updates, or rolling out brand new business software.
Progent's Call Center staff of experienced information technology experts gives your computer users in Arlington Texas quick assistance from a large network service group with years of experience delivering telephone-based consulting and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk perception as a major driver of company productivity, and Progent's goal is to fix instead of simply track technical problems.
Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Group offers online professional consulting support and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office Word, and Microsoft Excel. To find out more on Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the artistic aspect of Macintosh computing by providing remote help services and training in imaging, sound, and motion video. Progent's consultants can provide help in a range of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects such as scanning or digitizing audio or video or setting up an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide companies in Arlington Texas remote computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your IT support is proactive and automated. By exposing possible problems before they cause full-scale emergencies, remote monitoring can ward off stressful and costly network crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a variety of platforms.
To get in touch with Progent about emergency remote support with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
| 5080 Spectrum Drive, #1000
Addison, TX 75001
|Addison Network Support Services
|1333 W McDermott, Suite 150
Allen, TX 75013
|Allen Network Support Services
|500 E Front St, #160
Arlington, TX 76011
|Arlington Network Support Services
|3710 Rawlins St, Suite 1420
Dallas, TX 75219
|Dallas Network Support Services
|1617 Park Place Avenue
Fort Worth, TX 76110
|Fort Worth Network Support Services
|675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
|Garland Network Support Services
|5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
|Irving Network Support Services
|5700 Granite Pkwy, Suite 200
Plano, TX 75024
|Plano Network Support Services
|550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
|Southlake Network Support Services