UNIX, Linux, Solaris, and Apple Mac OS X Online Support Services for

For small businesses in Arlington Texas, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP-accredited security engineers to handle advanced security design and business continuity preparedness.

Progent's remote technical support services represent exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced tools to resolve most information system problems rapidly. This reduces direct expenses since service calls take up fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with incidental expenses by reducing or avoiding system downtime and related losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management.

Progent's billing model for online help is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the support that you receive. In contrast to many online support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate situations where quick repairs somehow turn into big invoices. Progent's penchant for dealing with technical issues quickly results in your business spending less money.

Progent's Online Support Tools
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies that ensure the maximum degree of effectiveness for online technical support and repair for small and midsize company IT systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology allows the experts of Progent's remote service group to link to your company's network remotely without violating corporate security.

Progent's advanced customer support reporting application includes thorough documentation describing all support that Progent's customers have been provided. Progent's team engineers have access to the history of support delivered to every client by every Progent engineer. This history of problems and repairs is organized as a quickly retrievable internal knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's online consulting experts are able to arrive at the best resolutions quickly.

Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Arlington Texas or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's online technical support professionals possess certified skills in a comprehensive set of disciplines. This broad scope of capability enables Progent's engineers to address almost any crisis likely to occur in a small or midsize company network. Certificates awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.

To provide assistance to companies with multi-platform environments, Progent also offers the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Remote support services Offered by Progent to customers in Arlington include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a wide range of computer technology such as system architecture, messaging systems, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and simplified administration, and transitioning from older applications to current Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX/Linux consultants can provide urgent phone-based assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent can provide expertise include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking engineers, and certifies a person's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle the most intractable challenges encountered in network infrastructure planning, installation, administration, security, and problem solving. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep expertise enables them to resolve even the most intractable problems rapidly. In typical cases, less seasoned consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting organizations make Cisco CCIEs available to help small and mid-size companies. Progent offers quick phone access to a CCIE so your company can receive timely help for complex network problems that are lowering worker efficiency but are beyond the experience of your local network service group or consultant. Progent's CCIE support experts can communicate with your computer system via the latest remote troubleshooting technology to perform fast, secure, and economical analysis and repair. Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network products.

• Authorized MS Windows Expertise
  Progent's Microsoft-certified online service experts offer computer system problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 design and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

  Progent also offers a broad range of online desktop support such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.

• CISM and CISSP Certified System Security Professionals
  Progent's qualified CISM and CISSP security consultants can provide a variety of security solutions to improve the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or assist you to recuperate rapidly following a serious penetration. Security services available from Progent cover in depth security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; integrating firewalls; designing safe architectures for remote and mobile access; defending your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online consulting support to help businesses of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

• Help Desk Services
  Progent's Help Desk service options for small businesses with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller companies who lack the budget to build and maintain an in-house Help Desk Call Center but who want quick response from an efficient Help Desk Call Center with professional telephone support plus the technical depth to escalate complex trouble tickets to advanced consultants.

  Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the top PSA tool for handling service requests, ticketing, accountability, status tracking, and reporting.

  Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk or revamping your existing one, selecting or modifying Help Desk application software to meet the particular demands of your company, or adding temporary online personnel to work with your in-house Help Desk group to handle high-demand situations like software migrations, major upgrades, or rolling out new business software.

  Progent's Help Desk team of veteran information technology experts gives your customers in Arlington Texas rapid assistance from a large support resource with extensive background offering telephone-based support and online diagnostics for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a crucial driver of business success, and Progent's policy is to solve instead of simply document IT issues.

• Applications Services: Training, Development, and Problem Solving
  Progent's Applications Consulting staff provides remote advanced engineering expertise and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, customization, and training for familiar Microsoft business applications such as CRM, Office Project, MS Office Word, and Microsoft Excel. To learn more information concerning Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

  Progent's Apple Mac experts can promote the creative facets of Mac environments by offering phone-based consulting support and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special procedures like capturing or digitizing audio/video or setting up an audio/video post production facility.

  Remote Network Monitoring Support
  Progent offers companies in Arlington Texas online network monitoring services centered around MS Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your IT support is proactive and automated. By exposing emerging trouble spots before they grow into crashes, remote monitoring can ward off stressful and expensive network breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments based on a combination of operating systems.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.