For small and midsize companies in Arlington or anywhere in the state of Texas, Progent offers support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security design and disaster recovery preparedness.
Progent's remote technical support services represent exceptional leverage due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of network issues quickly. Efficient support lowers direct expenses because service calls require a smaller number of billable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits even more in incidental expenses by reducing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you are charged only for the support that you actually get. Unlike many remote service firms, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing do away with situations where quick fixes somehow end up as major bills. Progent's skill at handling problems efficiently translates into your company spending less cash.
Progent's Online Support Technologies
Through years of experience, Progent has refined a set of customized technologies and proven processes that promote the highest level of efficiency for online help and repair for small and midsize company information systems. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity permits the staff of Progent's online support team to interface to your company's computer system remotely without compromising network security.
Progent's powerful customer support reporting application includes extensive histories describing the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of support delivered to every customer by every Progent consultant. This archive of issues and fixes is stored as a conveniently exploitable support database that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow quick access to vendors' internal support staff so Progent's online consulting experts are able to arrive at the best resolutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Arlington or anywhere in Texas or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's remote consulting experts possess advanced credentials in an extensive set of technologies. This breadth of IT skills enables Progent's engineers to address almost any problem that may take place in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to customers with mixed-operating system environments, Progent also offers the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote technical support services provided by Progent to customers in Arlington and throughout the state of Texas include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a wide range of information technology such as system infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from legacy systems to current MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency online help for troubleshooting anomalies affecting UNIX/Linux systems powered by popular variants of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network professionals, and indicates a person's networking skills at the expert level. CCIEs know how to handle even the most difficult issues encountered in network infrastructure design, deployment, administration, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or locating software patches. CCIEs represent an excellent value since their deep expertise permits them to resolve even the most difficult problems rapidly. In many instances, less experienced consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in minutes.
Few support providers make CCIEs accessible to assist small and medium sized businesses. Progent offers quick phone contact with a CCIE so your company can get timely assistance for severe network issues that are crippling business efficiency but are beyond the comfort zone of your regular IT maintenance personnel. Progent's Cisco CCIE engineers can communicate with your environment by means of advanced on-line support technology to provide quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular selection of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support experts can provide network troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help your company with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and configuration,
Skype for Business migration consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of online PC desktop support including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions to strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist you to clean up quickly following a serious penetration. Security services offered by Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from malicious attacks; setting up firewalls; designing safe architectures for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the services of world-class online consulting experts for special projects that small companies frequently request. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Arlington Company Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support programs for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are ideal for smaller companies who lack the resources to support an in-house Help Desk but who require fast response from a dependable Help Desk with professional phone assistance as well as the in-depth expertise to escalate complex problems to high-level consultants.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top PSA platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk or improving your existing one, identifying or customizing Call Center software to meet the unique needs of your company, or adding temporary phone support personnel to supplement your internal Call Center group to handle demanding scenarios like software transitions, major updates, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced network professionals gives your computer users in Arlington or anywhere in the state of Texas rapid access to an efficient support group with substantial experience delivering phone consulting and remote diagnostics for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk perception as a solid enabler of company performance, and Progent's intent is to fix instead of simply track IT problems.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting staff provides online professional consulting support and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and MS Office Excel. To find out additional information about Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the creative facets of Macintosh environments by offering remote consulting services and training in imaging, audio, and video. Progent's consultants offer help in a range of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common procedures such as scanning or digitizing audio/video or configuring an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Arlington, or anywhere in the state of Texas, remote computer system monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so that your network support is proactive rather than reactive. By anticipating looming trouble spots before they evolve into downtime, proactive monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems based on a mix of OS platforms.
To contact Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.