For small businesses in Arlington Texas, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has provided online support to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle advanced security design and business continuity planning.
Progent's remote support engineers represent exceptional leverage because they are equipped with the real-world experience and the advanced tools to solve the majority of information system issues rapidly. This reduces immediate expenses since solutions require a smaller number of billable minutes. Online help also avoids the expense of sending a consultant to your location. Your company benefits even more with indirect costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's billing policy for remote support is structured to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical remote service companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from situations where speedy. minor fixes manage to turn into large tabs. Progent's penchant for solving problems efficiently results in your company saving cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined an array of optimized tools and field-tested processes which allow the maximum degree of efficiency for online engineering help and troubleshooting for small business IT systems. Progent provides protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity permits the consultants of Progent's remote service group to link to your company's system without compromising network security.
Progent's advanced service database application stores extensive records describing the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of services provided to every customer by every Progent consultant. This history of trouble tickets and solutions is stored as a quickly searchable support knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft make available other vast technical databases and allow quick response from manufacturers' in-house product engineers so Progent's remote consulting specialists are able to come up with the most efficient resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone support in Arlington Texas or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's online consulting professionals offer credentials in a comprehensive array of products and technologies. This broad range of technical skills permits Progent's consultants to tackle practically any emergency likely to occur in a small company information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to companies with mixed-operating system networks, Progent also provides the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online services provided by Progent to customers in Arlington include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of information technology such as network architecture, messaging solutions, system and process security, UNIX and Windows coexistence, virtual server products for server hardware economization and easy administration, and transitioning from older applications to current MS Windows or Linux environments. Progent's team-based methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for troubleshooting anomalies within UNIX/Linux systems based on leading variants of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the highest accreditation for network engineers, and indicates a person's networking knowledge at the expert level. Cisco CCIEs can resolve the most complex challenges encountered in network infrastructure design, deployment, management, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network management utilities and coming up with workarounds or locating software updates. Cisco CCIEs offer exceptional cost-effectiveness because their deep experience enables them to resolve even the most difficult problems rapidly. In many instances, less seasoned consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few support providers make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers quick telephone access to a CCIE so you can get urgent assistance for severe network problems that are crippling business productivity but are beyond the experience of your local IT maintenance resources. Progent's Cisco-qualified CCIE support experts can connect to your computer system using the latest on-line support technology to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of networking devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service engineers offer computer repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist you with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Lync Server management and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a variety of security solutions to enhance the protection of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or help you to clean up quickly after a damaging breach. Security services offered by Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from malicious assaults; integrating firewalls; building safe architectures for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine physical resources along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent offers the services of seasoned online consulting experts for special projects that small businesses frequently request. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Arlington Texas Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Call Center service offerings for small and midsize businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are intended for small organizations who don't have the budget to build and maintain an internal Help Desk but who need fast access to a dependable Call Center with proficient phone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can aid you in building an efficient new Help Desk or revamping your current one, identifying or customizing Call Center software products to meet the unique demands of your corporation, or providing temporary phone support personnel to work with your internal Help Desk Call Center group during unusually busy events like software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology experts provides your customers in Arlington Texas fast communication with an efficient support resource with substantial experience providing phone help and remote repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center recognition as a solid enabler of business productivity, and Progent's target is to resolve instead of simply annotate IT issues.
Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group can supply phone-based and in-depth consulting support and training in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications including CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. To find out more on Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac experts can promote the artistic elements of Apple Mac systems by delivering phone-based help services and training in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures like scanning or digitizing audio or video or putting together an audio/video post production facility.
Online Network Monitoring Services
Progent can provide companies in Arlington Texas online network monitoring support powered by MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they result in network outages, system monitoring can minimize inconvenient and costly network failures. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments powered by a mix of platforms.
To get in touch with Progent about emergency online expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services