For small companies in Arlington Texas, Progent offers help for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity planning.
Progent's remote support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to solve most network issues quickly. Efficient support reduces immediate expenses because solutions accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization saves even more with incidental expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for online support is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you are billed only for the services that you actually get. Unlike many online service companies, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing avoid scenarios where fast repairs somehow end up as substantial tabs. Progent's penchant for disposing of problems efficiently translates into your company saving cash.
Progent's Online Support Technologies
Over the years, Progent has fine tuned a set of optimized technologies and proven processes which ensure the maximum level of efficiency for online engineering help and repair for small company computer networks. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to link to your company's network without breaching system security.
Progent's highly evolved customer support database application stores extensive records describing the service that Progent's clients have been provided. Progent's team engineers have access to the records of support provided to each Progent client by any Progent engineer. This database of trouble tickets and responses is organized as a readily accessible support knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other vast technical databases and permit quick response from manufacturers' internal support staff with the result that Progent's remote consulting specialists can come up with the best resolutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Arlington Texas or to find out additional information about Progent's phone support programs, contact Progent at
Online Technical Support Services Available from Progent
Progent's phone-based technical service experts offer credentials in an extensive array of products and technologies. This broad scope of capability permits Progent's consultants to handle almost any crisis likely to take place in a small or midsize business network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To provide assistance to companies with mixed-OS environments, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online support services available from Progent to small businesses in Arlington include:
Progent's UNIX and Linux consultants can provide urgent phone-based help for resolving anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Progent also offers a wide range of remote desktop support such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.
Progent’s Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or improving your established one, identifying or customizing Help Desk Call Center software to meet the unique demands of your business, or providing temporary online personnel to supplement your existing Call Center resources to handle demanding events like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran network professionals offers your customers in Arlington Texas fast contact with a reliable network service group with substantial experience delivering phone consulting and remote repair service for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk recognition as a significant driver of business success, and Progent's policy is to resolve instead of simply report technical issues.
Progent's Apple Mac experts can promote the artistic components of Apple Mac computing by providing remote help support and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a variety of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio/video or building an audio/video production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Arlington Texas remote computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your IT maintenance is proactive rather than reactive. By detecting looming problems before they grow into crashes, automated monitoring can head off inconvenient and expensive information system failures. Progent can also use network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems that support a mix of OS platforms.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |