For small businesses in Arlington Texas, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the assistance of CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional value because they are equipped with the real-world background and the advanced technology to resolve most information system problems rapidly. Efficient support lowers direct costs since solutions take up fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company saves even more in indirect expenses by minimizing or avoiding system downtime and associated losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for remote support is designed to maximize the impact of your network support dollar. Progent charges per minute for phone assistance, so you are charged only for the services that you actually get. Unlike typical online service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid scenarios where fast repairs somehow turn into big invoices. Progent's penchant for disposing of problems efficiently translates into your company saving money.
Progent's Online Technical Support Tools
Over the years, Progent has fine tuned a set of optimized technologies and field-proven methodologies that ensure the maximum degree of effectiveness for remote technical support and troubleshooting for small and midsize business information systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to interface to your company's computer system remotely without compromising corporate security.
Progent's powerful customer support reporting system includes comprehensive records of the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of support provided to every Progent customer by any Progent consultant. This database of problems and repairs is structured as a readily searchable proprietary database that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft make available other massive technical knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's remote consulting specialists can come up with optimal resolutions quickly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Arlington Texas or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's remote network support experts possess certified skills in an extensive set of products and technologies. This broad scope of capability allows Progent's consultants to resolve practically any problem that may take place in a small or midsize company information system. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with multi-platform networks, Progent also provides the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Remote technical services Offered by Progent to small businesses in Arlington include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad array of computer technology such as network infrastructure, email systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server economization and simplified administration, and transitioning from legacy systems to current Windows or Linux environments. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent online assistance for troubleshooting problems within UNIX/Linux systems powered by leading versions of UNIX including:
Major Linux variants for which Progent offers expert support include:
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking professionals, and indicates a consultant's technical knowledge at the master level. Cisco qualified CCIEs know how to handle even the most stubborn issues associated with network infrastructure design, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep expertise allows them to fix even the most difficult problems quickly. In typical cases, less qualified engineers can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few consulting providers make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can get immediate help for complex network problems that are impacting worker efficiency but are outside the comfort zone of your regular network support group or consultant. Progent's CCIE consultants can connect to your network using advanced remote troubleshooting tools in order to perform efficient, secure, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's popular selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst family switches, plus Virtual Private Network products.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers offer computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of online desktop support services such as Windows 7 migration, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of security solutions to strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to clean up quickly after a damaging penetration. Security services offered by Progent cover thorough network security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm attacks; configuring firewalls; designing safe techniques for off-site and mobile connectivity; securing your email infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the skills of seasoned online consulting professionals for contract projects that small companies often request. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Arlington Texas Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Call Center support programs for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are designed for smaller businesses who don't have the resources to support an internal Help Desk but who need fast communication with an effective Help Desk Call Center with proficient phone support plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can support you in building an efficient new Call Center or improving your existing organization, identifying or enhancing Call Center software products to handle the special requirements of your business, or providing temporary online personnel to supplement your existing Call Center group to deal with unusually busy events like software migrations, major updates, or installing new business software.
Progent's Help Desk team of veteran network experts gives your computer users in Arlington Texas rapid access to an efficient technical support resource with substantial experience providing phone help and remote repair service for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a significant driver of business performance, and Progent's goal is to fix and not just track IT issues.
Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group offers phone-based advanced engineering expertise and training in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office Word, and Office Excel. For additional information on Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the creative elements of Apple Mac environments by offering remote help support and training in graphics, audio, and motion video. Progent's consultants offer assistance in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures like scanning or digitizing audio or video or integrating an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Arlington Texas online network monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so that your network support is proactive and automated. By exposing looming problems before they cause crashes, system monitoring can avoid inconvenient and costly network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services