For small companies located in Arlington or anywhere in the state of Texas, Progent provides help for information systems based on UNIX or Linux or for networks that feature a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and business continuity preparedness.
Progent's remote support engineers offer excellent value due to the fact that they have the real-world background and the sophisticated tools to solve the majority of network issues rapidly. This reduces direct expenses since solutions take up fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization saves even more with incidental costs by minimizing or eliminating system downtime and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's billing model for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are billed just for the support that you actually get. In contrast to typical online support firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and clean model for pricing do away with situations where fast solutions manage to end up as large invoices. Progent's penchant for solving technical issues efficiently translates into your company saving money.
Progent's Online Service Tools
Over time, Progent has fine tuned an array of optimized tools and field-proven processes that promote the highest degree of efficiency for remote technical support and troubleshooting for small business information networks. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology allows the consultants of Progent's remote service group to communicate with your computer system without breaching network security.
Progent's proprietary customer support reporting application keeps comprehensive histories for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of support provided to each customer by any Progent engineer. This archive of problems and resolutions is organized as a readily retrievable proprietary database that allows Progent's remote support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft permit access to additional vast technical knowledge bases and permit priority access to vendors' in-house product engineers with the result that Progent's online consulting specialists are able to determine optimal solutions promptly.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Arlington or anywhere in Texas or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's remote consulting experts offer advanced credentials in a comprehensive array of technologies. This broad range of technical skills allows Progent's consultants to manage almost any problem likely to crop up in a small business information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support businesses with mixed-platform environments, Progent also provides the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote services Offered by Progent to small businesses in Arlington and throughout the state of Texas include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a broad spectrum of computer technology including network architecture, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and easy administration, and transitioning from older systems to the latest Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance for analyzing problems affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network infrastructure engineers, and indicates an individual's technical skills at the master level. CCIEs know how to handle even the most complex challenges surrounding network design, deployment, management, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and developing workarounds or identifying program patches. CCIEs provide exceptional value because their broad expertise allows them to fix even the most complex problems rapidly. In many cases, less experienced consultants can struggle for hours or even days with the same problems that a Cisco CCIE can fix in minutes.
Few consulting firms make CCIEs available to support small and mid-size businesses. Progent offers quick telephone access to a CCIE so you can receive immediate support for severe network infrastructure problems that are lowering worker efficiency but are not within the comfort zone of your regular computer support group or consultant. Progent's Cisco-qualified CCIE consultants can interface to your network using the latest on-line troubleshooting technology to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular family of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service experts can deliver computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server design,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of remote PC desktop services such as Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of security services to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to recover quickly after a serious penetration. Security services available from Progent include: thorough network security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; configuring firewalls; designing secure architectures for off-site and mobile access; guarding your email infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize on-premises IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the skills of world-class remote consulting professionals for special IT projects that small businesses frequently need. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Arlington Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk support programs for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are designed for small organizations who lack the resources to create an in-house Call Center but who require fast communication with a reliable Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk is intended for larger businesses and acts as a transparent reinforcement of your established Help Desk organization. Progent's Virtual Call Center can serve as an escalation option for the toughest computer system challenges, or be available in hectic situations when your other service providers are too busy.
Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Call Center or improving your established one, identifying or enhancing Help Desk Call Center software to meet the unique needs of your business, or adding temporary online staff to reinforce your in-house Help Desk Call Center team during high-demand events like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology experts offers your computer users in Arlington or anywhere in the state of Texas quick contact with a reliable support group with years of experience delivering phone help and online repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk recognition as a major enabler of company success, and Progent's policy is to solve and not simply annotate technical issues.
Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides remote advanced engineering support and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Office Word, and MS Excel. For more about Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac professionals can promote the artistic facets of Mac systems by offering phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a range of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs like capturing or digitizing audio/video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Arlington, or anywhere in the state of Texas, online network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to fit your business so your IT maintenance is proactive rather than reactive. By exposing emerging issues before they result in network outages, system monitoring can head off disruptive and expensive information system breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks that incorporate multiple OS platforms.
To contact Progent about urgent phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent.