UNIX, Linux, Sun Solaris, Mac OS X Online Support for

For small companies located in Arlington Texas, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and business continuity preparedness.

Progent's remote technical support services represent exceptional leverage because they are equipped with the practical background and the advanced tools to solve most network problems rapidly. This reduces immediate costs since solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding network downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management.

Progent's billing policy for online support is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you receive. In contrast to many online service firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing prevent situations where quick fixes somehow turn into big invoices. Progent's penchant for solving technical issues efficiently translates into your business conserving cash.

Progent's Online Service Tools
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies which ensure the maximum degree of efficiency for online engineering help and troubleshooting for small business information networks. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to connect to your company's system remotely without breaching network security.

Progent's highly evolved service reporting system includes extensive histories describing all support that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of support rendered to each client by any Progent engineer. This history of issues and responses is organized as a readily retrievable support knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working relationships with major industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and permit quick access to vendors' internal engineering staff with the result that Progent's remote service experts can determine the most efficient resolutions promptly.

Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Arlington Texas or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.

Online Technical Services Available from Progent
Progent's remote consulting experts possess advanced credentials in an extensive array of products and technologies. This broad range of capability enables Progent's engineers to address practically any problem that may occur in a small or midsize business network. Credentials earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To help companies with multi-operating system networks, Progent also offers the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Online support available from Progent to customers in Arlington include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a wide range of computer technology such as system architecture, email systems, network and process security, UNIX and Microsoft Windows integration, VMware products for server economization and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving network issues enables quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.

  Progent's UNIX and Linux support engineers can provide emergency online assistance for analyzing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux variants for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and validates an individual's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve the most intractable problems encountered in network design, deployment, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or identifying program patches. CCIEs represent an exceptional value since their deep expertise permits them to solve the most difficult problems quickly. In typical instances, less experienced consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few service organizations make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so you can get urgent help for serious network issues that are hurting business efficiency but are not within the scope of your ordinary network support personnel. Progent's Cisco-qualified CCIE support experts can communicate with your environment via state-of-the-art remote troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular selection of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

• Authorized MS Windows Expertise
  Progent's Microsoft-expert remote service engineers offer computer system repair and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can help your company with a broad range of platform support including Windows Server 2022 solution design and integration support, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting, SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business migration support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent in addition offers a wide range of online PC desktop support such as Windows 11 migration and designing and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified System Security Consultants
  Progent's qualified CISM and CISSP security consultants offer a variety of system protection solutions that can improve the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to recover rapidly following a damaging penetration. Security consulting services offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; installing firewalls; building secure techniques for off-site and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert online consulting to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that combine physical resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

• Help Desk Call Center Services
  Progent's Help Desk support programs for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Call Center services are intended for small businesses who lack the money or time to assemble and manage an internal Help Desk but who want fast response from an efficient Call Center with proficient phone assistance as well as the technical depth to escalate complex problems to high-level engineers.

  Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation tool for managing service requests, ticketing, ownership, status tracking, and reporting.

  Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Help Desk or revamping your existing one, identifying or customizing Help Desk Call Center software products to meet the particular demands of your company, or adding temporary phone support personnel to work with your existing Call Center group to handle high-demand events like software transitions, mass upgrades, or installing brand new applications.

  Progent's Help Desk staff of seasoned network experts offers your clients in Arlington Texas instant access to an efficient technical support group with years of experience providing phone help and remote diagnostics for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk the reputation as a crucial contributor to business success, and Progent's aim is to fix instead of just annotate technical problems.

• Business Applications Support: Education, Custom Development, and Troubleshooting
  Progent's Applications Consulting Team can supply online and in-depth engineering support and training in key business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for popular Microsoft business applications including CRM, Office Project, MS Office Word, and Microsoft Excel. For additional information concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

  Progent's Mac consultants can support the creative components of Apple Mac environments by providing phone-based help services and training in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio or video or establishing an audio/video post production facility.

  Remote Network and Server Monitoring Services
  Progent offers businesses in Arlington Texas online network monitoring services based on Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your environment so your IT support is proactive and automated. By uncovering potential trouble spots before they grow into crashes, system monitoring can minimize disruptive and costly service failures. Progent can also assist with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments that incorporate a mix of OS platforms.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.