For small companies in Arlington Texas, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISSP-certified security engineers to help with advanced security architecture and business continuity planning.
Progent's remote support engineers offer excellent leverage due to the fact that they are equipped with the practical background and the advanced technology to resolve the majority of information system issues quickly. This reduces immediate expenses since service calls accumulate a smaller number of chargeable minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization saves even more in indirect expenses by minimizing or eliminating system downtime and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for online support is structured to maximize the impact of your network support investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the services that you actually get. Unlike typical remote support companies, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid situations where quick solutions somehow end up as large bills. Progent's penchant for disposing of technical issues quickly results in your company spending less money.
Progent's Online Support Tools
Over the years, Progent has refined an array of optimized tools and proven processes which promote the highest degree of efficiency for remote engineering help and repair for small business information networks. Progent offers safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your computer system without compromising system security.
Progent's powerful technical support reporting system stores extensive documentation describing the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of support provided to every customer by any engineer. This archive of anomalies and repairs is stored as a readily exploitable support knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft permit access to other extensive support databases and permit quick access to vendors' internal product engineers so Progent's remote consulting specialists are able to come up with the most efficient solutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Arlington Texas or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, visit Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's online technical support experts offer credentials in an extensive array of technologies. This wide range of technical skills permits Progent's engineers to tackle almost any crisis likely to occur in a small or midsize company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To help companies with mixed-operating system networks, Progent also offers the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote support services provided by Progent to companies in Arlington include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of information technology such as system infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and easy management, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's group-based methodology for solving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based help for analyzing problems within UNIX/Linux networks powered by popular variants of UNIX including:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure professionals, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs can resolve even the most complex challenges associated with network infrastructure design, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or identifying software updates. Cisco CCIEs offer excellent value because their broad experience enables them to find solutions for even the most complex problems quickly. In many cases, less qualified engineers can struggle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few service organizations make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent can provide quick telephone contact with a CCIE so you can receive urgent assistance for severe network issues that are impacting worker efficiency but are beyond the scope of your local network maintenance group or consultant. Progent's CCIE engineers can communicate with your computer system by means of sophisticated remote support technology in order to provide quick, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling family of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as VPN solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support experts can deliver computer system troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can help your company with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of online PC desktop consulting and support services including Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISSP and ISSAP security engineers can provide a range of system protection services to strengthen the protection of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or assist your business to recover quickly after a damaging breach. Security support services offered by Progent include: in depth network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; installing firewalls; establishing secure techniques for remote and mobile communication; guarding your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help organizations of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that utilize physical resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the skills of world-class remote consulting professionals for special projects that small businesses frequently request. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables clients to execute critical projects within budget and on schedule. Progent's special online consulting services include:
How Your Arlington Texas Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk Call Center support programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are well suited for smaller businesses who lack the budget to build and maintain an in-house Help Desk Call Center but who require quick access to a dependable Call Center with proficient telephone support as well as the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk or revamping your established one, evaluating or modifying Help Desk Call Center software products to meet the particular needs of your business, or providing occasional phone support staff to work with your internal Call Center team to deal with high-demand scenarios like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk team of experienced information technology experts offers your computer users in Arlington Texas immediate communication with an efficient network service group with extensive experience offering telephone-based consulting and online repair service for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a key contributor to company performance, and Progent's target is to solve instead of just report technical issues.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Group offers remote advanced consulting support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Word, and Office Excel. To read additional information on Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac experts can nurture the imaginative components of Mac systems by providing remote consulting support and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a large selection of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like scanning or digitizing audio/video or configuring an audio/video post production studio.
Online Network Monitoring Support
Progent offers businesses in Arlington Texas online network monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your computer support is proactive and automated. By anticipating looming issues before they evolve into downtime, proactive monitoring can avoid disruptive and expensive service breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments based on multiple OS platforms.
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services