For small and midsize businesses located in Arlington Texas, Progent provides help for information systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional leverage due to the fact that they have the real-world background and the sophisticated tools to resolve most information system problems quickly. This lowers immediate expenses since solutions accumulate fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted management.
Progent's billing policy for online support is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the services that you actually get. Unlike typical online support companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor solutions somehow end up as large bills. Progent's penchant for disposing of technical issues quickly results in your business saving money.
Progent's Online Service Tools
Through years of experience, Progent has refined a set of customized tools and field-tested processes that promote the highest degree of efficiency for online help and repair for small and midsize business computer systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to communicate with your environment without violating corporate security.
Progent's advanced service database system keeps detailed documentation of the support that Progent's clients have received. Progent's staff engineers have access to the details of assistance rendered to each Progent client by any engineer. This history of problems and resolutions is structured as a readily retrievable support knowledge base that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft permit access to additional extensive support knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's remote service specialists can come up with the most efficient resolutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Arlington Texas or to find out additional information about Progent's online support programs, contact Progent at
Online Technical Support Services Offered Progent
Progent's remote network support professionals have certified skills in an extensive set of technologies. This broad scope of capability enables Progent's engineers to address practically any emergency that may take place in a small business network. Credentials awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To support clients with mixed-OS environments, Progent also offers access to consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services provided by Progent to customers in Arlington include:
Progent's UNIX/Linux consultants can offer urgent online assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by leading versions of UNIX such as:
Progent in addition can deliver a broad array of online PC desktop services including Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud environments for Windows workstations.
Progent's Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Call Center or enhancing your current one, identifying or customizing Help Desk software products to meet the particular requirements of your corporation, or adding occasional phone support personnel to supplement your internal Help Desk Call Center group to handle unusually busy situations such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk team of experienced network experts offers your computer users in Arlington Texas immediate access to a reliable network service resource with years of background delivering phone consulting and remote repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a crucial driver of company productivity, and Progent's target is to solve instead of merely track network issues.
Progent's Apple Mac consultants can promote the creative aspect of Macintosh systems by providing phone-based consulting support and education in graphics, audio, and motion video. Progent's support professionals offer assistance in a variety of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent can provide companies in Arlington Texas remote network and server monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent for your business so your network support is proactive and automated. By uncovering potential problems before they grow into crashes, remote monitoring can minimize inconvenient and costly service failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support multiple operating systems.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |