For small companies located in Arlington or anywhere in the state of Texas, Progent provides help for information systems based on UNIX or Linux or for networks that feature a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and business continuity preparedness.
Progent's remote support engineers offer excellent value due to the fact that they have the real-world background and the sophisticated tools to solve the majority of network issues rapidly. This reduces direct expenses since solutions take up fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization saves even more with incidental costs by minimizing or eliminating system downtime and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's billing model for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are billed just for the support that you actually get. In contrast to typical online support firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and clean model for pricing do away with situations where fast solutions manage to end up as large invoices. Progent's penchant for solving technical issues efficiently translates into your company saving money.
Progent's Online Service Tools
Over time, Progent has fine tuned an array of optimized tools and field-proven processes that promote the highest degree of efficiency for remote technical support and troubleshooting for small business information networks. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology allows the consultants of Progent's remote service group to communicate with your computer system without breaching network security.
Progent's proprietary customer support reporting application keeps comprehensive histories for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of support provided to each customer by any Progent engineer. This archive of problems and resolutions is organized as a readily retrievable proprietary database that allows Progent's remote support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft permit access to additional vast technical knowledge bases and permit priority access to vendors' in-house product engineers with the result that Progent's online consulting specialists are able to determine optimal solutions promptly.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Arlington or anywhere in Texas or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's remote consulting experts offer advanced credentials in a comprehensive array of technologies. This broad range of technical skills allows Progent's consultants to manage almost any problem likely to crop up in a small business information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support businesses with mixed-platform environments, Progent also provides the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote services Offered by Progent to small businesses in Arlington and throughout the state of Texas include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a broad spectrum of computer technology including network architecture, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and easy administration, and transitioning from older systems to the latest Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance for analyzing problems affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network infrastructure engineers, and indicates an individual's technical skills at the master level. CCIEs know how to handle even the most complex challenges surrounding network design, deployment, management, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and developing workarounds or identifying program patches. CCIEs provide exceptional value because their broad expertise allows them to fix even the most complex problems rapidly. In many cases, less experienced consultants can struggle for hours or even days with the same problems that a Cisco CCIE can fix in minutes.
Few consulting firms make CCIEs available to support small and mid-size businesses. Progent offers quick telephone access to a CCIE so you can receive immediate support for severe network infrastructure problems that are lowering worker efficiency but are not within the comfort zone of your regular computer support group or consultant. Progent's Cisco-qualified CCIE consultants can interface to your network using the latest on-line troubleshooting technology to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular family of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service experts can deliver computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration support,
SharePoint 2013 development,
Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Communications Server upgrade, Forefront TMG administration and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration support, moving to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISSP and ISSAP network security engineers offer a variety of system protection solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist you to recuperate quickly after a damaging penetration. Security solutions offered by Progent cover thorough network security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; installing firewalls; building safe techniques for off-site and mobile communication; securing your email infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize on-premises IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the services of world-class online consulting experts for special IT projects that small companies frequently request. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Arlington Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for small businesses who lack the resources to create an in-house Help Desk Call Center but who require quick response from an efficient Call Center with proficient telephone assistance plus the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís Virtual Call Center is intended for larger businesses and serves as a seamless reinforcement of your established Help Desk organization. Progent's Virtual Call Center can operate as an escalation option to resolve the toughest network challenges, or be available in those situations when your regular service providers are too busy.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or revamping your current one, selecting or customizing Call Center software to handle the unique demands of your company, or adding temporary online personnel to supplement your internal Help Desk group to deal with high-demand scenarios such as software migrations, mass updates, or rolling out new applications.
Progent's Call Center team of veteran network experts offers your clients in Arlington or anywhere in the state of Texas rapid communication with an effective technical support group with extensive experience providing telephone-based help and online diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a major contributor to business success, and Progent's target is to resolve instead of merely report network problems.
Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Team can supply phone-based professional engineering support and training in key business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft Office Excel. To learn more information on Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac experts can support the creative elements of Mac environments by offering remote help services and education in graphics, sound, and video. Progent's support professionals can provide help in a large selection of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio or video or integrating an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide companies in Arlington, or anywhere in the state of Texas, online network monitoring services based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so that your network maintenance is proactive and automated. By exposing potential problems before they grow into downtime, remote monitoring can minimize inconvenient and costly service failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that incorporate multiple platforms.
To contact Progent about urgent remote help with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.