UNIX and Linux Online Emergency Help for

For small and midsize businesses located in Arlington Texas, Progent provides help for information systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.

Progent's online technical support engineers represent exceptional leverage due to the fact that they have the real-world background and the sophisticated tools to resolve most information system problems quickly. This lowers immediate expenses since solutions accumulate fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted management.

Progent's billing policy for online support is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the services that you actually get. Unlike typical online support companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor solutions somehow end up as large bills. Progent's penchant for disposing of technical issues quickly results in your business saving money.

Progent's Online Service Tools
Through years of experience, Progent has refined a set of customized tools and field-tested processes that promote the highest degree of efficiency for online help and repair for small and midsize business computer systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to communicate with your environment without violating corporate security.

Progent's advanced service database system keeps detailed documentation of the support that Progent's clients have received. Progent's staff engineers have access to the details of assistance rendered to each Progent client by any engineer. This history of problems and resolutions is structured as a readily retrievable support knowledge base that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft permit access to additional extensive support knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's remote service specialists can come up with the most efficient resolutions in the least time.

Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Arlington Texas or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.

Online Technical Support Services Offered Progent
Progent's remote network support professionals have certified skills in an extensive set of technologies. This broad scope of capability enables Progent's engineers to address practically any emergency that may take place in a small business network. Credentials awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To support clients with mixed-OS environments, Progent also offers access to consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based services provided by Progent to customers in Arlington include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide array of information technology including system infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and simplified administration, and transitioning from older systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service costs.

  Progent's UNIX/Linux consultants can offer urgent online assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by leading versions of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and certifies a person's networking knowledge at the expert level. CCIEs know how to resolve the most difficult challenges associated with network infrastructure design, deployment, maintenance, protection, and repair. CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an excellent value since their deep expertise allows them to resolve the most intractable problems rapidly. In typical cases, less seasoned engineers can struggle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Few support organizations make CCIEs available to help small and mid-size businesses. Progent can provide fast phone access to a Cisco authorized CCIE so your company can receive timely assistance for complex network issues that are lowering worker efficiency but are outside the scope of your ordinary computer maintenance providers. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via state-of-the-art on-line support tools to perform fast, safe, and economical diagnosis and repair. Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.

• Authorized MS Windows Support
  Progent's Microsoft-premier online service engineers can provide computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can help you with a broad range of platform support services including Windows Server 2022 solution design and integration support, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment support, SharePoint 2019 planning and integration, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a broad array of online PC desktop services including Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Certified Network Security Experts
  Progent's certified CISSP and ISSAP security consultants can provide a range of system protection solutions to enhance the protection of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or assist you to clean up quickly after a serious penetration. Security services offered by Progent include: in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; installing firewalls; building secure techniques for off-site and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote support services to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

• Call Center Support
  Progent's Help Desk Call Center service options for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk support services are a convenient solution for smaller businesses who lack the money or time to build and maintain an internal Call Center but who want fast response from an efficient Help Desk with professional telephone assistance plus the in-depth expertise to escalate complex tasks to high-level engineers.

  Progent's Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

  Progent's Help Desk consulting expertise can assist you in establishing an efficient new Call Center or enhancing your current one, identifying or customizing Help Desk software products to meet the particular requirements of your corporation, or adding occasional phone support personnel to supplement your internal Help Desk Call Center group to handle unusually busy situations such as software transitions, mass upgrades, or installing new applications.

  Progent's Help Desk team of experienced network experts offers your computer users in Arlington Texas immediate access to a reliable network service resource with years of background delivering phone consulting and remote repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a crucial driver of company productivity, and Progent's target is to solve instead of merely track network issues.

• Business Applications Services: Education, Development, and Integration
  Progent's Applications Experts Group can supply remote advanced engineering support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, programming, and education for familiar Microsoft applications such as CRM, Project, Microsoft Word, and Office Excel. To find out more information on Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

  Progent's Apple Mac consultants can promote the creative aspect of Macintosh systems by providing phone-based consulting support and education in graphics, audio, and motion video. Progent's support professionals offer assistance in a variety of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video post production facility.

  Online Network Monitoring Support
  Progent can provide companies in Arlington Texas remote network and server monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent for your business so your network support is proactive and automated. By uncovering potential problems before they grow into crashes, remote monitoring can minimize inconvenient and costly service failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support multiple operating systems.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.