For small and midsize businesses in Arlington or anywhere in Texas, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online support to companies in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISSP and CISM-certified security consultants to help with advanced security design and business continuity planning.
Progent's online support services represent excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve the majority of information system issues quickly. Efficient support reduces immediate costs since solutions take up a smaller number of billable minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization saves additionally in incidental expenses by minimizing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing policy for remote help is designed to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you receive. In contrast to typical online service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing prevent scenarios where speedy. minor fixes somehow turn into big bills. Progent's penchant for disposing of problems quickly translates into your business spending less money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a collection of optimized technologies and field-proven processes which allow the highest degree of effectiveness for remote engineering help and repair for small company information networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to communicate with your system remotely without compromising network security.
Progent's sophisticated customer support reporting system keeps thorough documentation for the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of assistance rendered to each client by every engineer. This archive of trouble tickets and repairs is organized as a quickly exploitable support database that allows Progent's remote support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft permit access to other massive technical support knowledge bases and allow quick access to vendors' in-house product engineers so Progent's remote consulting experts are able to find the most efficient solutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Arlington or anywhere in Texas or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's online network support engineers possess credentials in a comprehensive set of disciplines. This breadth of capability enables Progent's engineers to address practically any emergency that may crop up in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help clients with multi-operating system networks, Progent also provides the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical services Offered by Progent to companies in Arlington and anywhere in the state of Texas include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of computer technology including network architecture, messaging solutions, network and process security, UNIX and Windows coexistence, VMware products for server hardware economization and easy management, and migration from older applications to current Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent remote assistance for troubleshooting problems within UNIX/Linux networks based on leading derivatives of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network professionals, and indicates an individual's technical knowledge at the expert level. Cisco qualified CCIEs can resolve even the most stubborn issues associated with network planning, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program updates. CCIEs are an exceptional cost-effectiveness since their deep expertise permits them to find solutions for even the most intractable problems rapidly. In common instances, less qualified engineers can struggle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers quick phone access to a Cisco authorized CCIE so your company can get immediate assistance for severe network infrastructure problems that are lowering worker productivity but are not within the experience of your local network maintenance providers. Progent's CCIE consultants can interface to your computer system by means of state-of-the-art remote troubleshooting tools to provide quick, safe, and economical analysis and remediation.
Progent's CCIEs offer expertise in all of Cisco's industry-leading selection of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network products.
Certified MS Windows Expertise
Progent's Microsoft-certified remote support professionals can provide network repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 design,
Skype for Business Server migration support, Lync Server management and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full range of online desktop services including Windows 7 integration, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.
CISM and CISSP Qualified Network Security Engineers
Progent's accredited CISSP and ISSAP security consultants can provide a range of security solutions to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to recover quickly after a serious penetration. Security services available from Progent cover thorough security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; installing firewalls; establishing secure techniques for remote and mobile connectivity; securing your email system against spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help organizations of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine local resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the skills of seasoned remote consulting professionals for special projects that small companies often need. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Arlington Company Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk support programs for small companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small businesses who lack the budget to create an in-house Call Center but who need quick access to a reliable Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex tasks to high-level engineers.
Progentís Virtual Help Desk is intended for larger companies and serves as a transparent addition to your established Helpdesk organization. Progent's Virtual Call Center can serve as an escalation alternative to resolve the most difficult network challenges, or be available in those instances when your other support engineers are swamped.
Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or improving your established organization, identifying or customizing Call Center software products to handle the particular needs of your corporation, or providing temporary online personnel to supplement your internal Call Center group to deal with demanding scenarios such as software migrations, major updates, or installing brand new business software.
Progent's Call Center team of seasoned information technology consultants gives your customers in Arlington or anywhere in the state of Texas fast access to an efficient technical support group with years of experience delivering phone consulting and remote troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center recognition as a significant driver of business performance, and Progent's policy is to fix and not merely annotate IT issues.
Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team offers online professional consulting support and training in special business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, MS Project, MS Word, and Office Excel. To learn more on Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac consultants can support the creative facets of Macintosh environments by providing remote consulting services and training in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio or video or establishing an audio/video post production facility.
Online Network Monitoring Support
Progent can provide companies in Arlington, or anywhere in the state of Texas, online network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your network maintenance is proactive and automated. By detecting potential trouble spots before they grow into full-scale emergencies, remote monitoring can head off inconvenient and costly information system failures. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a combination of OS platforms.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.