For small companies located in Arlington or anywhere in Texas, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISA and CISM-certified security engineers to help with advanced security design and business continuity planning.
Progent's remote technical support engineers represent exceptional value because they have the real-world experience and the sophisticated tools to resolve the majority of network problems quickly. Efficient support lowers direct expenses since solutions take up a smaller number of billable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding network downtime and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing policy for remote help is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to many online service organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from situations where speedy. minor fixes manage to turn into major invoices. Progent's penchant for disposing of problems efficiently translates into your company spending less money.
Progent's Online Support Tools
Through years of experience, Progent has developed an arsenal of optimized technologies and field-proven methodologies that ensure the highest level of efficiency for remote technical support and repair for small and midsize company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to access your computer system without violating system security.
Progent's proprietary customer support database system maintains thorough documentation describing the support that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of all help delivered to each customer by any consultant. This history of issues and solutions is stored as a readily exploitable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft make available additional massive technical support databases and permit quick access to vendors' in-house support staff so Progent's online service experts are able to arrive at the most efficient solutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Arlington or anywhere in Texas or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, go to Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's remote technical service engineers possess certified skills in a comprehensive array of disciplines. This broad range of capability enables Progent's engineers to handle practically any emergency likely to crop up in a small company information system. Certificates held by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, CCDA and CCDP.
To help companies with mixed-operating system networks, Progent also offers the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based services provided by Progent to customers in Arlington and anywhere in the state of Texas include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a broad array of information technology including system architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified administration, and transitioning from legacy applications to current Microsoft Windows or Linux-powered solutions. Progent's group-based approach to solving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent online help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network professionals, and certifies a person's networking skills at the expert level. CCIEs know how to resolve even the most stubborn challenges occurring in network infrastructure design, deployment, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network administration tools and developing alternate approaches or identifying program patches. CCIEs are an exceptional cost-effectiveness because their deep expertise allows them to solve even the most complex problems rapidly. In many cases, less seasoned consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few support firms make Cisco CCIEs available to help small and medium sized companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can get timely assistance for serious network infrastructure problems that are crippling worker efficiency but are outside the comfort zone of your local IT support personnel. Progent's CCIE consultants can connect to your network via the latest remote support tools in order to provide efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular family of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Authorized MS Windows Experts
Progent's Microsoft-certified online service professionals can deliver computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can help you with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.
CISM and CISSP Qualified System Security Professionals
Progent's qualified CISSP and ISSAP security engineers offer a variety of system protection solutions that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist you to recuperate quickly after a serious penetration. Security services available from Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm attacks; integrating firewalls; establishing secure mechanisms for off-site and mobile communication; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the services of world-class remote consulting professionals for special projects that small businesses often need. Billing charges for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Arlington Business Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for small companies who lack the budget to build and maintain an in-house Help Desk Call Center but who require fast communication with a dependable Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís Virtual Call Center is intended for bigger companies and operates as a seamless supplement to your established Call Center team. Progent's Virtual Call Center can serve as an escalation alternative for complex technical issues, or be ready in overflow instances when your ordinary resources are swamped.
Progent's Call Center consulting support can assist you in building an efficient new Help Desk or revamping your established one, evaluating or enhancing Help Desk Call Center software products to meet the particular requirements of your company, or providing occasional online personnel to supplement your in-house Help Desk Call Center team during demanding scenarios like software transitions, major upgrades, or installing new business software.
Progent's Call Center staff of seasoned network professionals provides your workers in Arlington or anywhere in the state of Texas immediate assistance from a reliable support group with years of background delivering phone consulting and remote repair service for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a key driver of business performance, and Progent's policy is to fix rather than just document technical issues.
Business Applications Support: Education, Customization, and Integration
Progent's Applications Consulting staff provides phone-based and in-depth consulting support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Office Word, and MS Excel. For more on Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the creative elements of Mac computing by offering remote consulting support and training in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio or video or building an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Arlington, or anywhere in the state of Texas, online computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your business so your network support is proactive and automated. By exposing looming trouble spots before they grow into full-scale emergencies, proactive monitoring can avoid stressful and expensive service crises. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that incorporate multiple platforms.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.