Low-cost Computer Tech Support from Microsoft and Cisco certified Consultants for Businesses in Arlington, VA
By offering world-class know-how when you require it, providing specialized expertise for key business applications, providing high-value services like virtual data center hosting, billing only for help delivered, and requiring no setup or retainer fees for standard services, Progent helps your company to maximize the competitive value of your It network and reduce service expenses. Progent appreciates that network security, dependability, and performance are just as critical to small companies as to major corporations but that small companies lack the leverage to invest heavily in computer networks and internal support groups. Progent's basic competitive advantage is that no network support organization can equal Progent's capability to provide the IT support expertise your company requires whenever you require it and at prices you can justify.
For larger companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house network service team. This can save money and help meet schedules for big projects like application development, disaster recovery preparedness, network security audits, office consolidations, or software migrations.
Progent can in addition provide the services of certified experts to help your business to plan and implement your cloud computing strategy.
Primary IT Areas Serviced by Progent for Business Networks in Arlington, Virginia
Progent's group of industry certified experts offers support for all facets of network technology found in companies of all sizes. Technologies served by Progent in Arlington include:
Service Delivery Alternatives Available for Arlington, Virginia Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for providing computer support services is built on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Support Mechanism ensures rapid response, comprehensive activity documentation, reliable follow-through, and strict expense control across an array of network support delivery options that include online troubleshooting, onsite help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can help customers to troubleshoot and fix hardware and software problems without the cost or delay of on-premises service visits. The background of Progent's IT engineers allows them to resolve most IT problems rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more information concerning Progent's online computer support expertise.
- On-site Service
Progent offers on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's remote service experts to deliver small and midsize businesses the ideal combination: on-premises support professionals when you need them plus the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application developers. The response time for in-person service visits is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more details about how and why to register for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems. For details, see Help Desk Services.
- Consulting Expertise
Progent offers small businesses budget-friendly access to enterprise-class consultants who can provide help with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security engineering, non-stop network design, virtual server solutions, plus integration, customization and training for small business programs such as financials, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-time projects including office relocations and massive system upgrades, longer term projects such as management analytics software programming and support, database application development and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent services such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher levels of reliability, security, and recoverability than is possible using the type of internal data center that is practical for the majority of small and midsize businesses. Since Progent utilizes the same data centers that support the equipment of many of the world's biggest IT companies, Progent can eliminate the cost of building and managing the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay current, protection and performance is continually monitored, and systems are consistently backed up and ready for complete and prompt restoration. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for all of a small or midsize company's servers in a setting that not only delivers the top level of dependability and expandability but that is also simple for customers to transfer to a different service firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit companies with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and network administration while achieving world-class reliability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered solution, can handle the mixed- OS and non- standardized environments common with smaller companies, and keeps control of the software in the customer's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced remote support to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine on-premises resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and debug their networking appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Arlington, Virginia Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate IT support enable small businesses to avoid the problems associated with over reliance on thinly staffed service firms or freelance consultants.
Teaming with Progent enables your business to:
- Prevent Over Dependence on Individual Support Consultants
For IT services, smaller businesses sometimes rely heavily on individual consultants. Though individual support engineers carry lower overhead than more substantial IT service firms and can typically charge apparently lower rates, freelancers are sometimes too busy to react rapidly to critical situations. If an independent engineer is occupied with different customer, ill, on travelling, or in class, the absence of replacement personnel may require your company to wait for assistance during a crisis. As your company grows, network downtime or difficulties with line-of-business programs become more costly. The dollars you believed you were conserving on an independent consultant can be eaten up quickly because of lost output. Also, when independent consultants confront new problems, the unavailability of a large engineering group to count on for advice requires them to learn on the job while your organization winds up footing the costs for their ongoing training.
- Have Access to Experts in Sophisticated IT Solutions
The majority of smaller service firms or independent engineers specializing in small business IT support are capable of providing routine solutions but don't have the background to deal efficiently with complicated network infrastructures that have mixed platforms, many offices, Voice over IP implementations, remote workers, interconnected accounting and analytical applications, data-driven web sites, and custom business applications. Progent's background with worldwide companies and Progent's large group of experts can be valuable to your business because big-company networks are by nature complicated, integration issues demand in-depth understanding of in many technical disciplines, and achieving an acceptable level of stability, availability, and security calls for industry-tested leading practices.
- Create a Solid Basis for Growth
Small businesses typically begin with an IT system cobbled together on a tight budget. Without a solid basis, a sequence of improvised fixes commonly get thrown on top of a weak structure. As a company grows, reliability and scalability problems can undermine the productivity of the organization. Such networks need thorough assessment, smart strategic planning, and broad-based expertise to migrate to a network infrastructure that can act as the solid basis to meet critical business requirements and support future growth.
- Team with Solution Finders, Not Resellers
Small businesses need guidance and insight to work through an increasingly complicated array of technology options offered for accelerating growth and enhancing efficiency. Businesses do not need an IT engineer or support firm that tries to sell them products. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers services and expertise only. This permits Progent to match technical support with the real interests of customers. Mixing IT consulting and product selling can lead to a situation where the proposed solution is built around a preselected vendor rather than being driven by the actual requirements of a customer.
How to Contact Progent
If your Arlington, Virginia business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).