Expert Online Technical Support for Arlington, Virginia Small Business Computers from Certified Consultants
Small businesses have traditionally been ignored by large network support firms. Many small companies allow themselves to grow dangerously dependent on individual engineers or small consulting organizations who lack the bandwidth or extensive knowledge to respond quickly or efficiently to network emergencies. Other small companies resort to giant support providers staffed with personnel trained to provide standardized fixes for ordinary problems but who are missing the background and versatility to handle the variety of configurations and absence of standards typical of small company IT systems.
Progent's proven methodology for delivering affordable and effective technical support to small companies has made Progent one of the most respected Microsoft-certified network consulting organizations in the industry. Progent has delivered remote support to small businesses in every state in the U.S. (See Progent's client testimonials).
For larger companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal IT service personnel. This can save money and help meet schedules for major IT initiatives like application design and development, business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to certified experts to help your business to design and implement a sensible cloud computing strategy.
Key Products and Technologies Serviced by Progent for Office Networks in Arlington, Virginia
Progent provides the services of qualified experts for all facets of information technology deployed in small and midsize companies and local governments. Products and technologies serviced by Progent include:
Support Delivery Alternatives for Arlington, Virginia Businesses
Progent has a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing IT support services is built on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Helpdesk Support Model promotes rapid support, comprehensive service documentation, reliable follow-up, and tight expense control across a range of IT service delivery alternatives that include online troubleshooting, in-person help, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can assist customers to analyze and repair network issues without the expense or delay of in-person service calls. The background of Progent's network consultants allows them to handle most IT problems quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based registration procedure for first-time clients to accommodate emergency network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out additional information about Progent's online network support services.
- On-site Service
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: onsite service technicians when you require them as well as the on-line help of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for on-site support visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning why to register for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems. To learn more, refer to Help Desk Services.
- IT Consulting Services
Progent provides small and midsize businesses budget-friendly access to world-class consultants who can provide assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network security engineering, non-stop network engineering, server virtualization strategies, plus integration, programming and training for business applications including accounting, ERP, business analytics, sales automation, and office productivity packages. Progent can help with short-term projects including site relocations and major software migrations, longer term initiatives like management reporting application development and customization, relational database application development and administration services, and web development, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or emergency response such as data restoration and virus removal.
- Application Hosting
Progent offers hosting for critical business applications like Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher levels of availability, protection, and performance than is possible with the class of internal data center that is achievable for most small organizations. Because Progent uses the same facilities that support the equipment of some of the planet's biggest IT organizations, Progent can eliminate the investment in creating and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions remain current, protection and efficiency is continually monitored, and systems and data files are consistently backed up and ready for complete and rapid restoration. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small organization's production servers in an environment that not only delivers the highest degree of dependability and scalability but that is also easy for clients to migrate to a different support provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that allow small businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure support, and IT management while getting world-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can handle the mixed- OS and loosely standardized networks common with smaller businesses, and keeps control of the software in the client's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers advanced online consulting to help businesses of all sizes connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize local resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of network products such as firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Premier security experts,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on system protection and can help with advanced security programs like SIEM solutions to help enterprises comply with industry standards and statutory regulations for IT information security and incident reporting.
The breadth and size of Progent's consulting staff offer a powerful array of benefits to customers trying to increase the productivity of their information network within an affordable budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, at the front lines of IT service, executing a broad variety of technical projects for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested methods for fixing real-world network problems quickly.
Find out additional information about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for remote support and on-site visits per minute. As a result, you pay only for received services. Progent does not demand a higher rate for off-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services provided during normal working hours. Many support firms demand large minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates major invoices for quick solutions. Another benefit of by-the-minute billing is that your company will not be tempted to allow less critical problems to fester until they become major problems.
Learn more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each consultant to every client. The discipline of detailing and organizing support activity allows more efficient service and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent faces little competition. Small companies who work with freelance service providers or who maintain in-house support personnel gain when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and productive.
Learn more concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Arlington, Virginia business needs to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Assistance
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).