Low-cost Computer Troubleshooting from Microsoft and Cisco premier Experts for Businesses in Arlington, VA
By offering professional support when you need it, making available specialized knowledge for critical applications, providing innovative services such as virtual server hosting, billing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent enables your company to maximize the business value of your It system and reduce support expenses. Progent recognizes that network protection, dependability, and efficiency are as critical to small companies as to large corporations but that smaller organizations lack the economy of scale to spend aggressively in information networks and in-house support staffs. Progent's basic value proposition is that no IT consulting firm can equal Progent's capability to deliver the network support your company requires whenever you need it and at a cost you can afford.
For larger companies, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal network service personnel. This can reduce expenses and minimize technical risks for major projects such as software development, business continuity planning, network security audits, office consolidations, or software migrations.
Progent can in addition provide access to accredited consultants to assist your business to plan and execute your cloud computing strategy.
Main Products and Technologies Serviced by Progent for Business Networks in Arlington, Virginia
Progent's team of industry certified support professionals provides support for all aspects of information technology used by businesses of any size. Practice areas supported by Progent in Arlington include:
Support Delivery Alternatives Available for Arlington, Virginia Businesses
Progent has a variety of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for providing computer support is based on the Call Center operational structure familiar to larger IT groups. Progent's Helpdesk Support Model ensures rapid response, thorough activity records, consistent follow-up, and tight cost monitoring across an array of IT service delivery modes that include remote troubleshooting, on-premises support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can help clients to analyze and repair hardware and software issues without the cost or delay of in-person support visits. The background of Progent's network consultants allows them to resolve most IT issues quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for new clients to accommodate urgent network problems and Progent charges by the minute with no startup charges or time minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn more information about Progent's remote network troubleshooting services.
- On-site Service
Progent offers on-site technical support for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote service experts to deliver small businesses the ideal combination: onsite service technicians when you need them plus the remote help of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The wait time for on-site support visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more about how and why to sign up for Progent's onsite computer service.
- Phone Support
Progent's Help Desk Services are designed for small and midsize businesses and local governments who require fast and reliable access to an online Helpdesk with efficient telephone support, remote repair tools, and sufficient technical strength for all needed escalation. Because small and midsize companies usually have tight information technology funds and can spare scant management bandwidth for dealing with IT support tasks, Progent's Helpdesk Services could be the most cost-effective option to ensure that small business information systems are always productive. Read more details about Progent's Contact Center outsourcing services.
- IT Consulting Services
Progent offers small companies affordable availability of enterprise-class consultants who can provide help with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection consulting, non-stop network consulting, virtual server strategies, plus configuration, customization and support for small business applications such as accounting, ERP and MRP, reporting, CRM, and productivity suites. Progent can help with one-time projects such as site relocations and massive system migrations, longer term projects such as business reporting software development and customization, relational database software development and administration support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent services like disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is feasible with the type of internal data center that is achievable for most small and midsize businesses. Because Progent uses the same facilities that host the equipment of many of the world's largest information technology organizations, Progent can save you the investment in building and managing the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain updated, security and performance is constantly tracked, and systems and data files are regularly archived and available for full and prompt recovery. Find out more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's production servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is also convenient for customers to transfer to another support firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that allow small businesses with multi-vendor environments to save dramatically on the expense of hardware, infrastructure maintenance, and IT management while achieving world-class dependability and an unprecedented level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered solution, can handle the multi- platform and loosely standardized networks common with smaller companies, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote consulting services to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Arlington, Virginia Businesses
Progent's size, depth of information technology skill, and experience with enterprise IT support allow small and midsize businesses to sidestep the pitfalls related to over reliance on thinly staffed support organizations or freelance consultants.
Teaming with Progent's Experts allows your business to:
- Prevent Over Dependence on Freelance Consultants
For IT services, smaller companies sometimes rely excessively on freelance engineers. Although individual support providers carry lower overhead than larger support organizations and can afford to bill nominally smaller fees, they are often stretched to far to respond quickly to urgent network problems. If a freelance consultant is busy with another client, sick, on travelling, or in training, the absence of replacement personnel may force your company to wait for help during an emergency. The more your company grows, network downtime or problems with line-of-business programs get more expensive. The dollars you believed you were saving on an independent consultant can be eaten up quickly because of lower output. Also, when independent consultants encounter new problems, the unavailability of a big consulting group to fall back on for assistance forces them to learn with the meter running while your business ends up footing the costs for their continuing training.
- Gain Access to Expertise in Advanced Network Issues
Many smaller service organizations or independent consultants specializing in small company network support may excel at delivering connect-the-dots fixes but lack the seasoning to work cost-effectively with complex network configurations that have a variety of platforms, many offices, VoIP implementations, remote clients, integrated accounting and operational software, eCommerce, and specialized business software. Progent's background with worldwide enterprises and Progent's large team of experts can benefit your company because big-company environments are inherently complex, support problems require in-depth understanding of in many technical areas, and achieving an acceptable degree of stability, reliability, and protection requires enterprise-proven leading practices.
- Create a Solid Foundation for Seamless Growth
Small companies often start with a network implemented on a tight budget. Without a solid architecture, a series of improvised fixes often get tossed on top of a marginal foundation. As a company evolves, reliability and expandability problems can hinder the productivity of the organization. Such environments require thorough assessment, intelligent strategic planning, and broad-based expertise to migrate to a network environment that can provide the reliable foundation to handle critical business requirements and support downstream expansion.
- Team with Solution Consultants, Not Resellers
Smaller companies need direction and insight to navigate through an increasingly complicated maze of technology alternatives offered for accelerating business growth and improving productivity. Businesses do not need an IT consultant or service organization that tries to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers services exclusively. This permits Progent to align consulting support services with the real interests of clients. Mixing network support and product selling can lead to a conflict where the proposed solution is based on a preselected vendor rather than being driven by the true needs of a small business.
Get in Touch with Progent
In case your Arlington, Virginia company needs to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Help
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).