Expert Online Support for Arlington, Virginia Networks from World-class Consultants
Small companies have typically been ignored by major network service organizations. Some small businesses permit themselves to become dangerously dependent on freelance engineers or small consulting organizations who lack the bandwidth or extensive knowledge to react promptly or efficiently to network crises. Still other small companies resort to mass-market service firms that employ technicians able to provide standardized solutions to ordinary issues but who are missing the experience and technical scope to handle the variety of environments and lack of standardization that characterizes small company information networks.
Progent's proven approach to providing affordable and effective network service to small businesses has made Progent one of the most respected Microsoft-certified IT service firms in the industry. Progent has delivered online support to businesses in every state in the country (See Progent's client testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house IT support group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as application development, disaster recovery planning and testing, security audits, office consolidations, or technology migrations.
Progent can in addition provide access to certified consultants to assist your business to design and execute a sensible cloud strategy.
Main Areas of Expertise Supported by Progent's Consultants for Businesses in Arlington, Virginia
Progent's nationwide team of world-class consultants offers help for all aspects of information systems used by businesses of any size. Practice areas served by Progent in Arlington include:
Service Delivery Alternatives Available for Arlington, Virginia Businesses
Progent offers a variety of options for providing small and midsize businesses with affordable computer services for technical support, system architecture, and network management. Progent's paradigm for providing network support services is built on the Help Desk operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid support, comprehensive service documentation, dependable follow-up, and tight expense control for an array of IT service delivery alternatives that include remote repairs, onsite support, and top-tier consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified support experts can help clients to analyze and repair hardware and software issues without the cost or delay of on-premises service visits. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to address urgent situations and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out additional information about Progent's online network troubleshooting services.
- On-site Service
Progent offers onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's remote support engineers to give small and midsize companies the best of both worlds: hands-on service technicians when you require them as well as the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The wait time for in-person service visits is typically under one business day. There is no start-up or retainer fee for becoming a Progent client for onsite service. Learn more concerning how and why to sign up for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems. for more information, see Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small companies budget-friendly availability of world-class consultants who can provide assistance with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, non-stop network engineering, server virtualization solutions, plus integration, customization and support for small business software including accounting, ERP, management reporting, CRM, and productivity suites. Progent can help with one-time projects such as site relocations and massive system upgrades, longer term projects such as management information software programming and support, relational database application programming and administration support, and web development, continuing support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response like data restoration and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is also simple for customers to migrate to another support firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that permit small businesses with mixed environments to benefit dramatically on the costs of hardware, system maintenance, and IT administration while getting enterprise-class dependability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed service, can support the multi- platform and non- standardized networks common with smaller businesses, and keeps control of the licenses in the client's hands so that migrating to a different virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers expert online consulting to help companies of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex array of network technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide perspective on network protection and can help with advanced security programs like SIEM solutions to help enterprises comply with business standards and statutory requirements for IT data security and reporting.
The scope and depth of Progent's consulting staff offer a unique array of benefits to companies wishing to maximize the business value of their information system within an affordable budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional experience, in the trenches of IT support, executing a broad range of technical projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not only expert technical capability, but also a consultant with field-tested approaches for fixing actual IT problems efficiently.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for phone support and in-person visits per minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal business hours. Many support organizations demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates big bills for quick solutions. An additional benefit of by-the-minute billing is that you won't be inclined to permit incipient problems to stay unaddressed until they become big ones.
Read additional information about Progent's value pricing for IT outsourcing.
- Full Reporting of Network Support
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation given by every consultant to each customer. The practice of documenting and organizing support records allows more efficient support and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has little competition. Small companies who utilize freelance service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and productive.
Read additional information about Progent's knowledge transfer services.
How to Contact Progent
In case your Arlington, Virginia company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Help
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).