Affordable Computer Troubleshooting from Microsoft and Cisco certified Experts for Businesses in Arlington, VA
By offering world-class know-how whenever you need it, making available specialized knowledge for critical applications, providing high-value services like virtual server hosting, invoicing only for services delivered, and requiring no sign-up fees or retainers for standard services, Progent helps you to increase the competitive value of your It system and reduce service expenses. Progent appreciates that information system security, reliability, and efficiency are just as important to small businesses as to large enterprises but that small organizations don't have the economy of scale to spend heavily in information technology and internal support groups. Progent's fundamental competitive advantage is that no network consulting firm can match Progent's capability to provide the IT support your company needs when you need it and at prices you can afford.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network service group. Co-sourcing can cut costs and help meet schedules for major projects such as software programming, disaster recovery preparedness, security audits, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of accredited experts to help your business to plan and execute your cloud computing strategy.
Main Practice Areas Serviced by Progent for Business Networks in Arlington, Virginia
Progent provides the services of qualified experts for all aspects of information technology found in small companies. Products and technologies serviced by Progent include:
Service Delivery Options for Arlington, Virginia Companies
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, and network management outsourcing. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure common to big IT support groups. Progent's Helpdesk Support Mechanism ensures rapid response, thorough activity records, consistent follow-up, and strict cost monitoring across a range of network support delivery alternatives that include remote repairs, on-premises help, and high-end consulting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Service
Progent's Technical Response Center (TRC) offers emergency and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can assist clients to analyze and fix hardware and software problems without the cost or delay of in-person support visits. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based signup process for new customers to accommodate emergency network problems and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the support you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn more information about Progent's online computer troubleshooting services.
- On-site Support
Progent provides on-site computer support for signed-up customers in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote service experts to give small and midsize businesses the best of both worlds: onsite support technicians when you need them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for on-site service visits is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more about why to sign up for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, visit Help Desk Services.
- Co-managed Help Desk Services
Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. To learn more, see Progent's shared Help Desk services.
- IT Consulting Services
Progent provides small companies budget-friendly access to enterprise-class consultants who can deliver help with vital products and technologies including Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, company-wide network protection consulting, high availability network design, virtualization strategies, plus configuration, customization and support for business programs such as accounting, ERP, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects such as site moves and massive system upgrades, longer term initiatives like customizing a legacy ERP system to a current MS Dynamics or Dynamics 365 package, relational database application programming and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and system management, or emergency services such as disaster recovery and virus removal.
- Infrastructure Expertise for an At-Home Workforce
Progent can help small and mid-size companies to plan, set up and debug the infrastructure for teleworkers. Areas of network infrastructure for which Progent's consultants can deliver guidance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router integration, wireless network design and implementation, and reliable Internet connections. For information about Progent's network infrastructure consulting expertise for an at-home workforce, refer to network infrastructure expertise for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest level of availability and scalability but that is in addition convenient for clients to transfer to a different support provider or to move internally if your situation warrants it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit companies with mixed environments to save significantly on the costs of hardware, system support, and network administration while getting enterprise-class dependability and an unprecedented level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can support the mixed- OS and non- standardized networks typical of small companies, and retains ownership of the licenses in the client's hands so that migrating to a new virtual host is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced remote support to help organizations of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your IT team to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine physical resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to provide web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of network products including firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a business-wide view of network security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government regulations for IT data protection and incident reporting.
The scope and depth of Progent's engineering team bring a unique array of advantages to companies trying to maximize the productivity of their IT network within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progent's staff of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, at the front lines of network service, performing a wide range of technical tasks for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This guarantees that you get not only expert technical skills, but also a consultant with proven methods for repairing actual IT problems quickly.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to bill for remote support and on-site visits by the minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during regular working hours. Many support organizations demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity avoids major invoices for fast solutions. Another advantage of by-the-minute pricing is that customers will not be tempted to allow less critical problems to fester until they grow into big problems.
Find out more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who offer minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports given by every staff member to each customer. The practice of detailing and archiving support activity results in more effective service and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who won't let go of vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent is able to focus on delivering high-value services where Progent has few competitors. Small businesses who utilize freelance consultants or who maintain internal IT personnel gain when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, protected, and productive.
Learn more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Arlington, Virginia business wants to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Help
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).