Immediate, Low-cost Remote Network Assistance for Arlington, Virginia Small Businesses
For over two decades, Progent has focused on delivering enterprise-quality network support to clients with small-business IT budgets. Progent has developed a unique support solution that features a cost-effective, seamless virtual office infrastructure, sophisticated online troubleshooting tools, a large team of consultants certified in a wide array of technical disciplines, a Help Desk Call Center service model that maximizes efficiency and guarantees follow-up, a global group of remote support experts, in-person service availability for the majority of most zip codes in the United States, and a company ethos committed to resolving network issues in the shortest time and at the lowest cost to clients.

For larger companies, Progent can provide co-sourcing and project management support to supplement the skills of your in-house network service staff. This can reduce expenses and help meet schedules for big IT initiatives such as application development, business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified experts to help your business to plan and implement a sensible cloud strategy.

Core Products and Technologies Supported by Progent's Consultants for Business Networks in Arlington, Virginia
Progent's nationwide team of industry certified experts provides assistance for virtually all facets of network technology found in companies of all sizes. Areas served by Progent in Arlington include:

Service Delivery Options for Arlington, Virginia Companies
Progent has a variety of options for providing small businesses and local governments with affordable IT services for technical support, consulting, and network management. Progent's model for providing network support is based on the Help Desk operational structure familiar to big IT support organizations. Progent's Help Desk Service Model ensures rapid response, comprehensive activity documentation, dependable follow-through, and tight expense control for a range of network service delivery options that include remote repairs, in-person support, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified support experts can help clients to troubleshoot and fix network problems without the expense or delay of in-person support visits. The background of Progent's IT consultants makes it possible to handle most IT problems rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-based registration process for new customers to address emergency situations and Progent charges per minute with zero startup fees or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn additional details concerning Progent's online computer support services.

  • Onsite Service
    Progent provides onsite technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online support engineers to deliver small businesses the best of both worlds: on-premises support professionals when you require them plus the remote help of Progent's seasoned team of IT consultants, security professionals, and business application developers. The response time for in-person support calls is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more concerning why to register for Progent's onsite network service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues. For details, visit Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics. For more information, refer to Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can provide help with vital technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero pentest products, company-wide network security engineering, fault tolerant it system design, virtual server strategies, plus integration, programming and support for business applications such as financials, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects such as office moves and massive system upgrades, extended initiatives such as upgrading an older MRP platform to a modern MS Dynamics or Dynamics 365 package, database software programming and administration services, and web design, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network management, or emergency response like data restoration and virus removal.

  • Network Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can help small and mid-size companies to plan, deploy and troubleshoot the infrastructure needed to support offsite workers. Aspects of network infrastructure where Progent's experts offer support include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router integration, Wi-Fi network planning and deployment, and reliable Internet connectivity. To find out about Progent's infrastructure consulting services for an at-home workforce, refer to network infrastructure expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest level of dependability and expandability but that is in addition convenient for clients to transfer to a different support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure support, and IT management while getting world-class reliability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can support the multi- OS and non- standardized networks typical of small companies, and keeps control of the software in the customer's possession so that moving to a new virtualized system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced remote consulting services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so all looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-Certified cybersecurity consultants, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of network protection and can assist with complex security projects such as SIEM solutions to help enterprises comply with business guidelines and statutory regulations for IT data protection and incident reporting.

The scope and size of Progent's engineering team offer a powerful array of advantages to companies trying to increase the productivity of their IT network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progent's team of Microsoft and Cisco Certified experts average more than a decade of real-world professional background, at the forefront of IT service, performing a broad variety of technical tasks for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This means that you get not only world-class technical help, but also a support engineer with proven methods for repairing real-world network problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for online support and on-premises visits per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and asks no retainer for support services provided during regular working hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates major bills for quick solutions. An additional benefit of by-the-minute billing is that your company are not tempted to allow minor problems to fester until they become big problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by each staff member to each client. The practice of documenting and organizing service activity allows more efficient support and avoids a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has little competition. Small companies who utilize freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Arlington, Virginia business wants to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Support
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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