Fast, Affordable Online Computer Network Support for Arlington, Virginia Small Companies
For more than two decades, Progent has specialized in delivering world-class computer support to customers who have small-business budgets. Progent has built a unique service solution that features a cost-effective, tightly connected virtual office network, sophisticated online repair tools, a substantial team of engineers accredited in a broad array of IT disciplines, a Help Desk service structure that promotes efficiency and guarantees follow-through, a worldwide group of remote troubleshooting experts, on-site support dispatching for the majority of most zip codes in the U.S., and a company culture committed to fixing technical problems in the least time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house network service group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application development, disaster recover/business continuity planning, network security audits, merging datacenters, or technology migrations.

Progent can also provide access to certified consultants to assist your business to plan and execute a sensible cloud computing strategy.

Primary Products and Technologies Serviced by Progent for Businesses in Arlington, Virginia
Progent's national group of world-class experts provides support for virtually all aspects of network technology found in businesses of any size. Practice areas served by Progent in Arlington include:

Service Delivery Alternatives Available for Arlington, Virginia Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for delivering computer support is built on the Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Service Model promotes fast response, thorough activity records, consistent follow-up, and tight cost control across an array of IT support delivery modes that include remote troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can assist customers to analyze and fix network issues without the cost or delay of on-premises support calls. The background of Progent's IT consultants makes it possible to resolve the majority of IT issues quickly. For complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address urgent network problems and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the help you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out more details concerning Progent's remote network support services.

  • Onsite Service
    Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online support engineers to deliver small and midsize companies the best of both worlds: in-person service technicians when you need them plus the on-line help of Progent's worldwide team of network consultants, security specialists, and business application programmers. The response time for on-site support calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more details concerning how and why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues. For details, refer to Online Help Desk Services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can provide help with vital technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network security consulting, fault tolerant it system consulting, virtualization solutions, plus integration, programming and support for small business programs including accounting, operations, management reporting, CRM, and productivity packages. Progent can help with one-shot projects including office relocations and major system upgrades, extended projects such as business reporting application development and customization, relational database software development and DBA support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency response like data restoration and malware removal.

  • Application Server Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and SQL Server to provide small businesses with greater degrees of dependability, security, and performance than is possible with the class of on-site data center that is realistically affordable for the majority of small and midsize companies. Because Progent utilizes the same facilities that support the equipment of some of the planet's biggest information technology companies, Progent can save you the cost of creating and maintaining the systems needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and service packs remain current, protection and efficiency is constantly monitored, and systems and data files are consistently backed up and ready for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small company's production servers in an environment that not only provides the top degree of availability and extensibility but that is also simple for customers to transfer to another service provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that allow companies with multi-vendor networks to save dramatically on the expense of hardware, system support, and IT administration while getting enterprise-class reliability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can support the multi- platform and non- standardized environments common with small companies, and keeps control of the software in the client's possession so that migrating to a different virtual host is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote consulting to help organizations of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Arlington, Virginia Small Businesses
Progent's size, scope of technical expertise, and experience with enterprise network support allow small and midsize companies to avoid the problems related to excessive reliance on small support firms or independent engineers.

Teaming with Progent's Experts allows your business to:

  • Avoid Over Reliance on Individual Support Consultants
    For network services, smaller companies sometimes depend excessively on freelance engineers. Though freelance service providers carry lower overhead than more substantial IT service organizations and can afford to bill apparently lower rates, freelancers are sometimes too busy to respond rapidly to critical situations. If an independent engineer is busy with different customer, sick, on travelling, or in training, the lack of replacement personnel may require your company to wait for assistance during an emergency. The more your company grows, system downtime or problems with line-of-business programs become more costly. The dollars you believed you were saving on a freelancer can evaporate fast because of lost productivity. Also, when independent engineers encounter new problems, the unavailability of a big engineering team to rely on for assistance forces them to train on the job while your business winds up with the costs for their continuing training.

  • Gain Access to Expertise in Sophisticated IT Solutions
    The majority of small service organizations or independent engineers who concentrate on small company network consulting are capable of delivering routine solutions but lack the background to work cost-effectively with complex network environments that have mixed operating systems, many offices, Voice over IP implementations, remote clients, integrated accounting and analytical applications, eCommerce, and custom line-of-business software. Progent's experience with worldwide companies and Progent's large staff of experts can be valuable to your company because enterprise networks are inherently complex, integration issues demand in-depth knowledge in numerous technical disciplines, and achieving a high level of stability, reliability, and protection requires industry-tested best practices.

  • Create a Solid Foundation for Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Without a strong basis, a series of improvised repairs commonly get thrown onto of a tenuous foundation. As a business grows, reliability and expandability problems can obstruct the productivity of the business. These networks need thorough evaluation, smart business analysis, and broad-based experience to upgrade to a network infrastructure that will act as the reliable foundation to handle current business needs and support future expansion.

  • Partner with Solution Finders, Not Product Vendors
    Small companies need guidance and insight to navigate through an increasingly complicated array of IT alternatives offered for accelerating business growth and improving productivity. They do not need a network consultant or support organization that tries to promote products. Progent eliminates conflicted motives by not selling any products. Progent sells services only. This permits Progent to align technical support with the real needs of customers. Mixing network consulting and product selling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being based on the actual requirements of a small business.

How to Contact Progent
In case your Arlington, Virginia company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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  • Les Kent has a 35-year track record of effective network integration, corporate management, marketing, and operations. He has demonstrated a talent for creating sophisticated IT solutions while working as a system architect, application developer, project manager, deployment expert, and troubleshooter for small businesses, start-ups, and global corporations.

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