Fast, Affordable Online Network Technical Support for Arlington, Virginia Small Companies
For more than twenty years, Progent has focused on providing enterprise-quality network support services to customers who have small-business IT budgets. Progent has developed a unique service system that includes a streamlined, tightly connected virtual office network, custom online troubleshooting technology, a substantial team of consultants accredited in a wide range of technical disciplines, a Call Center operational model that promotes responsiveness and guarantees follow-up, a worldwide group of on-line troubleshooting professionals, on-site service availability for the majority of most zip codes in the United States, and a company ethos committed to solving network issues in the shortest time and at the least cost to clients.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your in-house network support group. This can save money and help meet schedules for major projects such as application programming, disaster recovery preparedness, network security audits, office consolidations, or software migrations.

Progent can in addition provide access to certified experts to help your business to design and execute your cloud computing strategy.

Key Practice Areas Serviced by Progent for Office Networks in Arlington, Virginia
Progent's nationwide team of industry certified experts provides assistance for all facets of network technology found in businesses of all sizes. Areas served by Progent in Arlington include:

Support Delivery Options for Arlington, Virginia Companies
Progent offers a selection of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, and network management. Progent's model for delivering computer support is based on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough service documentation, dependable follow-through, and strict cost monitoring across a range of network service delivery alternatives that include remote repairs, onsite support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist customers to analyze and fix hardware and software issues without the expense or time loss of on-premises support visits. The background of Progent's network consultants makes it possible to resolve most network issues rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for first-time customers to address urgent situations and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn more details concerning Progent's remote computer support expertise.

  • On-site Service
    Progent offers on-site technical support for registered customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's online support engineers to deliver small businesses the best of both worlds: on-premises service technicians when you need them plus the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business application developers. The wait time for on-site support visits is usually less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite service. Learn more details about how to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems. for more information, visit Help Desk Services.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's roster of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For more information, refer to Progent's Help Desk sharing services.

  • Consulting Services
    Progent provides small businesses affordable availability of world-class IT professionals who can provide help with vital products and technologies including Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero pentest products, network protection engineering, high availability network design, server virtualization strategies, plus configuration, programming and support for business applications such as accounting, ERP, reporting, sales automation, and office productivity software. Progent can help with one-time projects including site relocations and massive software migrations, longer term projects such as upgrading a legacy MRP platform to a current MS Dynamics 365 solution, database software programming and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like disaster recovery and virus removal.

  • Infrastructure Support Services for Telecommuters
    Progent can help small and mid-size companies to plan, deploy and troubleshoot the infrastructure for remote workers. Aspects of network infrastructure where Progent's consultants can provide assistance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi network planning and implementation, and reliable Internet access. To find out about Progent's network infrastructure expertise for teleworkers, refer to network infrastructure consulting services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small organization's servers in a setting that not only delivers the top degree of dependability and extensibility but that is in addition convenient for customers to transfer to another support firm or to bring internally if your situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit companies with mixed networks to save significantly on the costs of capital equipment, infrastructure maintenance, and network administration while achieving world-class dependability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can handle the multi- platform and non- standardized networks common with small companies, and retains ownership of the software in the customer's hands so that moving to a new virtual system is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting services to help organizations of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security vendors to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Arlington, Virginia Small Businesses
Progent's staff size, scope of technical skill, and familiarity with corporate network consulting enable small companies to sidestep the problems related to over reliance on small support firms or individual consultants.

Teaming with Progent's Experts allows your small business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For network services, smaller businesses often rely excessively on freelance engineers. Though freelance support engineers carry lower expenses than more substantial support organizations and can typically charge apparently smaller fees, they are occasionally spread too thin to react rapidly to urgent problems. If an independent engineer is occupied with different customer, sick, on vacation, or in class, the lack of replacement personnel may require your business to wait for help in case of an emergency. The more your small business grows, network unavailability or difficulties with line-of-business programs get more costly. The money you believed you were saving on a freelancer can disappear fast due to lower productivity. In addition, when freelance consultants confront unfamiliar technologies, the unavailability of a large consulting group to fall back on for advice requires them to learn on the job while your organization ends up with the bill for their continuing education.

  • Gain Access to Expertise in Sophisticated IT Issues
    Many small service organizations or freelance consultants focused on small company network support are capable of delivering connect-the-dots solutions but lack the background to work efficiently with complicated network infrastructures with a variety of operating systems, many offices, Voice over IP implementations, mobile clients, integrated financial and analytical software, eCommerce, and specialized line-of-business software. Progent's background with worldwide companies and Progent's extensive team of specialists can benefit your company because enterprise environments are inherently complex, integration problems demand in-depth knowledge in many technical areas, and reaching an acceptable level of stability, availability, and protection calls for enterprise-tested processes.

  • Create a Firm Basis for Seamless Growth
    Small businesses typically begin with a network cobbled together on a tight budget. Without a strong basis, a series of ad hoc fixes often get thrown on top of a weak foundation. As a business evolves, stability and expandability problems can obstruct the success of the business. Such environments need proper assessment, smart strategic analysis, and broad-based expertise to upgrade to an IT environment that can provide the solid basis to meet current business requirements and support future expansion.

  • Work with Solution Consultants, Not Product Resellers
    Smaller businesses need direction and education to navigate through an ever more complicated maze of IT alternatives offered for enabling business growth and enhancing efficiency. Businesses do not need a network engineer or support organization that attempts to sell them a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services and expertise only. This permits Progent to align consulting support with the real interests of customers. Combining network consulting and product reselling can lead to a conflict where the recommended solution is built around a preselected technology rather than being driven by the actual needs of a small business.

How to Contact Progent
In case your Arlington, Virginia business needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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