Affordable Network Help from Microsoft and Cisco certified Experts for Businesses in Arlington, VA
By delivering world-class know-how whenever you need it, providing specialized knowledge for critical applications, offering innovative services such as virtual server hosting, billing only for help you receive, and requiring no sign-up or retainer fees for standard services, Progent allows your company to increase the competitive value of your information network and minimize service expenses. Progent understands that information system security, reliability, and efficiency are just as critical to small businesses as to major enterprises but that small organizations don't have the economy of scale to spend aggressively in computer technology and in-house service staffs. Progent's fundamental competitive advantage is that no network support firm can equal Progent's ability to deliver the network support expertise your company requires when you require it and at prices you can justify.

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house IT support staff. This can save money and minimize technical risks for big IT initiatives such as software programming, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of accredited consultants to assist your company to design and execute a sensible cloud strategy.

Key Products and Technologies Supported by Progent for Arlington, Virginia Office Networks
As a Microsoft-certified Partner computer support firm with a world-class group of Cisco Premier CCIE networking consultants and Apple accredited consultants, Progent provides urgent assistance and affordable online consulting to Arlington, VA small businesses for a wide range of information technologies including:

Service Delivery Alternatives for Arlington, Virginia Companies
Progent has a variety of options for providing small companies with affordable IT services for troubleshooting, consulting, and network management outsourcing. Progent's paradigm for delivering IT support is based on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Support Model ensures rapid response, comprehensive activity records, consistent follow-through, and strict cost control for an array of IT service delivery options that include online repairs, in-person help, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can help clients to analyze and repair network problems without the cost or time loss of in-person service calls. The experience of Progent's network engineers makes it possible to resolve most IT issues quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration process for new clients to accommodate emergency network problems and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out more details concerning Progent's online computer support services.

  • Onsite Service
    Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's online support engineers to deliver small businesses the ideal combination: hands-on support technicians when you require them as well as the remote help of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for on-site service calls is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more about why to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex problems. For details, refer to Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services allow your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing service requests, ticketing, ownership, status tracking, and reporting. For details, see Progent's Help Desk sharing services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly availability of enterprise-class consultants who can deliver help with vital technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for's NodeZero pentest platform, network security engineering, high availability network engineering, virtual server strategies, plus integration, programming and training for small business software including accounting, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can help with one-time projects such as site relocations and massive software migrations, longer term initiatives like customizing a legacy MRP platform to a current Microsoft Dynamics or Dynamics 365 solution, relational database application programming and administration support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent services like disaster recovery and malware cleanup.

  • Network Infrastructure Expertise for Telecommuters
    Progent can assist small and mid-size companies to plan, deploy and debug the network infrastructure for telecommuters. Areas of network infrastructure for which Progent's consultants offer assistance include secure and convenient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi LAN planning and deployment, and reliable Internet connectivity. To find out about Progent's infrastructure consulting services for telecommuters, go to network infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for all of a small or midsize company's production servers in a setting that not only delivers the top level of dependability and scalability but that is also simple for clients to transfer to another support firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit businesses with multi-vendor networks to save significantly on the expense of hardware, system support, and IT management while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can handle the mixed- OS and loosely standardized environments typical of smaller businesses, and retains ownership of the software licenses in the customer's hands so that moving to a different virtual system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert online support to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Arlington, Virginia Small Businesses
Progent's size, breadth and depth of technical expertise, and experience with enterprise network support allow small and midsize businesses to avoid the pitfalls associated with excessive dependence on small service organizations or independent consultants.

Teaming with Progent's Experts enables your business to:

  • Prevent Over Reliance on Freelance Consultants
    For IT services, smaller businesses often rely heavily on freelance consultants. Though freelance support engineers have lower overhead than larger support firms and can afford to charge apparently lower fees, they are sometimes too overworked to respond quickly to urgent network problems. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the absence of replacement personnel may force your company to wait for help in case of a crisis. The more your small business expands, system downtime or difficulties with critical programs become more expensive. The dollars you believed you were conserving on a freelancer can evaporate quickly due to lower output. In addition, when freelance engineers confront new problems, the lack of a large engineering group to count on for assistance requires them to train on the job while your organization ends up with the costs for their ongoing education.

  • Have Access to Experts in Sophisticated Information Technology Issues
    The majority of smaller support organizations or freelance engineers specializing in small company network consulting may excel at delivering connect-the-dots solutions but don't have the seasoning to work efficiently with complicated network environments that have mixed platforms, many locations, Voice over IP implementations, mobile clients, integrated accounting and operational applications, data-driven web sites, and custom business software. Progent's experience with worldwide enterprises and Progent's large group of specialists can be valuable to your company because big-company networks are characteristically complicated, integration issues demand thorough knowledge in many technical disciplines, and reaching an acceptable degree of robustness, reliability, and security requires industry-proven leading practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Lacking a strong architecture, a series of improvised repairs often get piled onto of a marginal foundation. As a business evolves, reliability and expandability issues can hinder the success of the business. Such environments require proper evaluation, smart strategic analysis, and broad-based experience to migrate to an IT environment that can provide the reliable foundation to handle critical business needs and support future growth.

  • Partner with Solution Finders, Not Product Vendors
    Smaller businesses require direction and education to navigate through an ever more complicated array of IT options offered for enabling growth and enhancing efficiency. They do not need a network engineer or support organization that attempts to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services exclusively. This allows Progent to align technical support services with the genuine interests of clients. Combining network support and product selling can result in a conflict where the proposed solution is based on a preselected technology instead of being based on the actual requirements of a client.

Contact Progent
If your Arlington, Virginia business needs to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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