Arlington, VA Remote Help from World-class Network Troubleshooting Professionals
Progent's computer technical support services can provide your Arlington, VA business affordable and consistent access to world-class computer engineers. By delivering IT consulting help when you need it, offering specialized knowledge for critical applications, delivering value-added services such as automated server monitoring, and charging only for services you receive, Progent gives your Arlington, Virginia company an economical solution for optimizing the business value of small-scale office information systems. Whether you have an on-premises datacenter, connect to cloud resources, or have a hybrid cloud-and-local network, Progent is the smart choice for businesses to create and maintain a reliable and secure information system and to benefit from fast availability of the skilled consulting typically available only to corporations who are able to set up a sizeable in-house IT group.

For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the technical skills of your in-house network support group. This can reduce expenses and help meet schedules for big projects such as software design and development, business continuity planning, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to help your company to design and implement a sensible cloud computing strategy.

Main IT Areas Supported by Progent for Business Networks in Arlington, Virginia
Progent's group of industry certified engineers offers support for all facets of information technology found in businesses of any size. Practice areas supported by Progent in and around Arlington include:

Support Delivery Alternatives Available for Arlington, Virginia Businesses
Progent has a variety of options for providing small companies with cost-effective computer services for troubleshooting, consulting, and network management outsourcing. Progent's model for providing network support is built on the Help Desk operational structure common to larger IT support groups. Progent's Contact Center Service Mechanism promotes rapid response, thorough service documentation, consistent follow-through, and strict cost control across an array of network support delivery alternatives that include online troubleshooting, onsite help, and high-end consulting.

  • Remote Service
    Progent’s Technical Response Center offers urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can assist clients to troubleshoot and fix network problems without the expense or time loss of in-person service visits. The background of Progent's IT consultants allows them to handle most IT problems rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-based registration procedure for new customers to accommodate emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out more information concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent provides on-site technical support for registered clients in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote support experts to give small businesses the best of both worlds: onsite support professionals when you require them plus the on-line help of Progent's seasoned team of network engineers, security professionals, and business application programmers. The response time for on-site service calls is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more concerning why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, see Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent’s shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's pool of seasoned technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. For details, refer to Progent’s Help Desk sharing services.

  • Consulting Services
    Progent provides small businesses affordable access to world-class IT professionals who can deliver assistance with critical products and technologies such as
  • Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network security engineering, fault tolerant it system engineering, virtualization solutions, plus configuration, programming and support for small business software such as financials, ERP and MRP, business analytics, CRM, and office productivity software. Progent can help with one-shot projects such as site relocations and massive software migrations, longer term projects like upgrading a legacy MRP system to a modern MS Dynamics 365 package, relational database software programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network management, or emergency services such as data restoration and virus cleanup.

  • Infrastructure Consulting Services for Teleworkers
    Progent can help small and mid-size businesses to design, configure and debug the network infrastructure required for telecommuters. Areas of network infrastructure for which Progent's experts offer assistance include safe and efficient VPN tunnel connections, VDI desktop software, router configuration, Wi-Fi LAN planning and deployment, and robust Internet connectivity. For information about Progent's network infrastructure consulting services for an at-home workforce, see network infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the top degree of dependability and expandability but that is in addition simple for clients to migrate to a different support firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that allow companies with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and IT administration while getting enterprise-class availability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered service, can support the multi- OS and non- standardized networks typical of smaller businesses, and retains control of the software licenses in the client's possession so that migrating to a different virtualized host is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online support services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that utilize physical resources as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so all looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated array of infrastructure products including firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-Certified security consultants, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide view of system security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with business standards and government regulations for IT information protection and reporting.

The breadth and depth of Progent's engineering staff offer a powerful set of advantages to companies wishing to increase the business value of their information network within a realistic budget. These advantages include:

  • Best Service Methodology
    Progent’s staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, in the trenches of network service, executing a wide variety of technical tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical help, but also a consultant with field-tested methods for fixing actual network problems quickly. Read additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for online support and on-premises help per minute. Consequently, you owe exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for support services provided during normal business hours. Many support firms impose large minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates major invoices for quick solutions. Another benefit of granular invoicing is that clients are not tempted to allow simple issues to fester until they grow into major problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation given by every staff member to each customer. The practice of detailing and archiving service activity allows more efficient support and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who won’t let go of the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent can concentrate on offering high-value skills where Progent faces little competition. Small businesses who utilize freelance consultants or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive. Find out more details concerning Progent's knowledge transfer services.

Contact Progent
If your Arlington, Virginia business needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Support
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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