Professional Online Technical Support for Arlington, Virginia Small Business Computers from Certified Consultants
Small companies have typically been underserved by major network support firms. Many small businesses permit themselves to grow overly dependent on individual consultants or small consulting firms who lack the size or comprehensive knowledge to respond quickly or efficiently to network emergencies. Other small companies turn to giant service providers that employ technicians trained to provide standardized fixes for ordinary issues but who do not have the experience and versatility to deal with the variety of configurations and absence of standards that characterizes small business information networks.

Progent's time-tested methodology for providing affordable and effective network support to small companies has made Progent among the premier Microsoft-certified IT service firms in the industry. Progent has provided online help to small businesses in every state in the United States (refer to Progent's customer testimonials).

For larger businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your internal network support team. This can reduce expenses and minimize technical risks for major projects like application programming, disaster recovery preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to help your business to plan and implement your cloud strategy.

Core IT Areas Supported by Progent for Businesses in Arlington, Virginia
Progent's group of industry certified experts provides assistance for virtually all facets of information technology deployed by businesses of any size. Technologies supported by Progent in and around Arlington include:

Service Delivery Alternatives Available for Arlington, Virginia Businesses
Progent offers a variety of options for providing small companies and local governments with affordable computer services for technical support, consulting, and IT management outsourcing. Progent's model for providing computer support is built on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Service Model ensures rapid response, thorough service documentation, dependable follow-through, and tight cost monitoring for an array of IT service delivery options that include online repairs, on-premises help, and top-tier consulting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist customers to troubleshoot and repair network issues without the cost or time loss of travel for onsite support visits. The background of Progent's network consultants makes it possible to resolve most network problems rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time customers to accommodate emergency situations and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional details concerning Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer support for registered clients in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote service engineers to deliver small companies the best of both worlds: in-person service technicians when you need them as well as the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for in-person support calls is usually under one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more about how to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. for more information, visit Online Help Desk Services.

  • Consulting Services
    Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver assistance with vital technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network protection engineering, high availability network consulting, virtual server solutions, plus integration, programming and training for small business applications including financials, ERP, business analytics, CRM, and productivity software. Progent can provide assistance with short-term projects such as office moves and massive software migrations, longer term projects like management information application programming and customization, database application development and DBA services, and web design, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent response such as data restoration and malware cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small organization's servers in an environment that not only delivers the highest level of availability and expandability but that is in addition easy for clients to transfer to another service firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow small businesses with mixed networks to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving world-class dependability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can handle the mixed- platform and non- standardized environments typical of small businesses, and retains control of the software licenses in the client's possession so that migrating to a new virtualized system is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced remote support to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that combine local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Arlington, Virginia Businesses
Progent's staff size, breadth of technical skill, and familiarity with corporate network support allow small and midsize businesses to sidestep the problems related to excessive dependence on small service firms or independent consultants.

Working with Progent enables your small business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For IT services, smaller companies sometimes depend heavily on independent consultants. Though freelance support engineers carry lower expenses than more substantial support firms and can afford to charge nominally lower rates, freelancers are often stretched to far to react rapidly to urgent problems. If a freelance consultant is busy with different customer, sick, on vacation, or in training, the absence of backup personnel may require your business to wait for help during an emergency. As your company expands, system downtime or problems with critical applications get more costly. The dollars you believed you were conserving on a freelancer can be eaten up quickly due to lost output. In addition, when independent engineers encounter unfamiliar technologies, the unavailability of a large engineering team to count on for advice requires them to train on the job while your business ends up with the bill for their continuing education.

  • Have Access to Expertise in Advanced Network Solutions
    The majority of small service organizations or independent consultants specializing in small company network consulting may excel at delivering connect-the-dots solutions but lack the experience to work cost-effectively with complex network configurations with mixed platforms, multiple offices, VoIP implementations, mobile clients, integrated financial and operational applications, data-driven web sites, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive group of experts can be valuable to your business because big-company environments are inherently complicated, integration issues demand in-depth knowledge in many technical disciplines, and reaching a high level of robustness, availability, and security calls for industry-tested processes.

  • Create a Firm Foundation for Seamless Growth
    Small businesses typically start with an IT system cobbled together on a shoestring budget. Without a strong basis, a sequence of ad hoc fixes often get piled onto of a tenuous foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. These environments need thorough evaluation, intelligent strategic analysis, and broad-based experience to migrate to an IT infrastructure that will act as the solid basis to handle current business needs and ease downstream growth.

  • Work with Solution Consultants, Not Product Vendors
    Small businesses need guidance and education to work through an ever more complex maze of technology alternatives offered for accelerating business growth and improving productivity. They do not need an IT engineer or support organization that tries to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services and expertise only. This allows Progent to match technical support services with the genuine interests of clients. Mixing network support and product selling can result in a situation where the recommended solution is based on a predetermined vendor rather than being based on the actual requirements of a small business.

How to Contact Progent
In case your Arlington, Virginia company needs to contact Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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