Professional Remote Technical Support for Arlington, Virginia Networks from World-class Consultants
Small businesses have typically been underserved by major network support firms. Some small businesses allow themselves to become overly reliant on individual consultants or small consulting organizations who lack the size or extensive knowledge to react quickly or efficiently to technical emergencies. Other small companies turn to mass-market support firms staffed with technicians taught to offer standardized fixes for ordinary issues but who are missing the background and technical scope to handle the variety of environments and absence of standards that characterizes small business information networks.

Progent's proven methodology for delivering low-cost and effective technical support to small businesses has made Progent among the top Microsoft-certified network service organizations in the United States. Progent has provided remote support to small businesses in every state in the United States (refer to Progent's client testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your internal network support personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application programming, business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of accredited consultants to assist your business to plan and implement your cloud strategy.

Main Practice Areas Serviced by Progent for Businesses in Arlington, Virginia
Progent's group of industry certified experts provides support for virtually all aspects of information technology deployed by businesses of all sizes. Areas supported by Progent in Arlington include:

Support Delivery Alternatives for Arlington, Virginia Companies
Progent offers a variety of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, and IT administration. Progent's model for delivering IT support services is based on the Help Desk operational structure common to larger IT support organizations. Progent's Helpdesk Support Mechanism ensures fast support, comprehensive service documentation, dependable follow-through, and strict cost monitoring across an array of network service delivery alternatives that include remote repairs, in-person help, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center provides urgent and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can help clients to troubleshoot and fix hardware and software issues without the expense or time loss of travel for onsite support visits. The background of Progent's IT consultants allows them to handle the majority of IT problems quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration procedure for new customers to address emergency situations and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Find out additional information about Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's online service experts to give small and midsize companies the best of both worlds: on-premises service professionals when you require them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The response time for on-site support visits is typically less than one business day. There is no start-up or retainer fee for becoming a Progent client for onsite service. Find out more details concerning how to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, see Help Desk Services.

  • Help Desk Sharing Services
    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's roster of seasoned technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting. For details, refer to Progent's Help Desk sharing services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can provide help with vital products and technologies such as Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero pentest platform, company-wide network protection engineering, fault tolerant network engineering, virtual server solutions, plus configuration, customization and training for business applications such as financials, operations, management reporting, sales automation, and office productivity software. Progent can help with one-time projects including office relocations and massive system upgrades, longer term projects such as customizing an older ERP platform to a modern Microsoft Dynamics or Dynamics 365 package, relational database software programming and DBA support, and web development, on-going support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network management, or emergency services like data restoration and malware removal.

  • Network Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can help small and mid-size companies to design, deploy and troubleshoot the infrastructure to support offsite workers. Areas of network infrastructure for which Progent's experts can provide guidance include safe and efficient VPN connections, VDI desktop platforms, router configuration, wireless network planning and deployment, and reliable Internet connections. For details about Progent's infrastructure consulting expertise for remote workers, visit infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the highest degree of availability and expandability but that is also convenient for customers to transfer to another support provider or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit small businesses with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while getting enterprise-class availability and an unprecedented level of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can handle the multi- platform and non- standardized networks common with smaller businesses, and keeps control of the software in the customer's hands so that moving to a new virtualized host is quick, safe, and affordable. This avoids ending up a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote support to help companies of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Arlington, Virginia Businesses
Progent's size, breadth of technical skill, and experience with enterprise network support allow small businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed service organizations or freelance consultants.

Working with Progent's Experts enables your small business to:

  • Avoid Over Dependence on Freelance Consultants
    For IT support, smaller businesses sometimes depend heavily on individual engineers. Although freelance service engineers carry lower expenses than more substantial IT service firms and can typically charge apparently smaller fees, freelancers are sometimes stretched to far to react quickly to urgent network problems. If a freelance consultant is busy with different client, ill, on travelling, or in class, the absence of backup personnel may require your business to wait for help during a crisis. The more your company grows, system unavailability or problems with line-of-business applications become more costly. The dollars you thought you were saving on a freelancer can evaporate quickly because of lost output. Also, when freelance engineers encounter unfamiliar problems, the unavailability of a large engineering group to depend on for advice requires them to train on the job while your company winds up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Sophisticated Information Technology Solutions
    The majority of small support firms or freelance consultants who concentrate on small business IT consulting may excel at providing routine solutions but don't have the background to deal efficiently with complex network configurations that have mixed platforms, multiple offices, Voice over IP systems, remote workers, interconnected accounting and analytical applications, data-driven web sites, and specialized business applications. Progent's experience with global enterprises and Progent's extensive group of experts can benefit your company because big-company networks are characteristically complicated, integration issues require thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of robustness, reliability, and security calls for industry-proven leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies typically start with a network implemented on a tight budget. Lacking a solid architecture, a sequence of band-aid fixes often get piled onto of a marginal foundation. As a company grows, stability and expandability problems can obstruct the productivity of the organization. These networks need thorough evaluation, intelligent business analysis, and in-depth experience to upgrade to an IT infrastructure that will act as the solid foundation to handle current business needs and ease future growth.

  • Partner with Solution Finders, Not Product Vendors
    Smaller companies require direction and insight to navigate through an increasingly complex maze of technology options available for accelerating business growth and improving productivity. Businesses do not need a network engineer or support firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent offers services and expertise exclusively. This permits Progent to align technical support services with the genuine interests of customers. Combining network consulting and product selling can result in a situation where the recommended solution is built around a predetermined vendor rather than being driven by the actual needs of a customer.

Contact Progent
If your Arlington, Virginia company wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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