Arlington, VA Online Support from World-class Computer Troubleshooting Experts
Progent's computer support services can deliver your Arlington, VA business low cost and consistent support from world-class network engineers. By delivering network support help when you need it, offering advanced expertise for vital technologies, delivering value-added support such as 24x7 server monitoring, and invoicing only for services you use, Progent gives your Arlington, Virginia business an affordable option for optimizing the profitability of small business networks. If you have an on-premises system, rely on cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the smart choice for organizations and local governments to create and support a reliable and secure information network and to benefit from quick access to the seasoned consulting ordinarily available only to corporations who can afford a sizeable internal information technology group.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house network support personnel. This can cut costs and minimize technical risks for big IT initiatives like software programming, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to accredited experts to assist your business to plan and implement your cloud strategy.

Main Products and Technologies Serviced by Progent for Arlington, Virginia Business Networks
A Microsoft-certified Partner computer support company with a large team of Cisco Certified CCIE network infrastructure experts and Apple Computer certified consultants, Progent offers urgent assistance and affordable remote consulting to Arlington, VA businesses for a wide range of information technologies including:

Support Delivery Options for Arlington, Virginia Companies
Progent has a variety of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, and IT management. Progent's model for providing IT support is based on the Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Support Model promotes fast support, thorough service records, consistent follow-up, and strict expense control for an array of IT support delivery alternatives that include remote repairs, onsite help, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and fix hardware and software problems without the cost or delay of on-premises service visits. The background of Progent's network consultants allows them to handle most network problems quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based signup procedure for first-time clients to accommodate urgent network problems and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional information concerning Progent's online computer support expertise.

  • On-site Service
    Progent offers on-site computer assistance for registered clients in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online service engineers to give small and midsize companies the ideal combination: in-person service technicians when you need them as well as the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The response time for on-site support calls is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more details concerning why to register for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. For details, see Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. For details, see Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly availability of enterprise-class consultants who can provide help with vital technologies such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network security consulting, non-stop network consulting, virtual server solutions, plus configuration, customization and support for small business software such as financials, ERP, management reporting, CRM, and productivity packages. Progent can help with one-shot projects such as site moves and major system upgrades, longer term initiatives such as upgrading an older ERP platform to a current Microsoft Dynamics 365 solution, relational database application programming and administration services, and web development, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent services such as disaster recovery and malware cleanup.

  • Network Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can help small and mid-size businesses to plan, set up and debug the infrastructure for teleworkers. Aspects of infrastructure for which Progent's consultants can deliver guidance include safe and efficient VPN connections, Virtual Desktop Infrastructure (VDI) software, router integration, wireless LAN planning and implementation, and reliable Internet connectivity. For details about Progent's infrastructure consulting services for an at-home workforce, see infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest level of dependability and expandability but that is in addition easy for customers to transfer to another service provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow companies with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and IT management while achieving enterprise-class availability and an unprecedented level of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can support the mixed- platform and non- standardized networks common with smaller companies, and retains control of the software licenses in the customer's possession so that moving to a new virtual system is fast, safe, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide advanced remote support to help companies of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine local IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Arlington, Virginia Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with enterprise IT support allow small and midsize companies to sidestep the problems related to excessive dependence on small support organizations or freelance consultants.

Teaming with Progent's Experts enables your company to:

  • Avoid Over Reliance on Individual Consultants
    For IT support, small businesses sometimes rely excessively on freelance engineers. Though individual support engineers have lower overhead than larger support firms and can afford to charge nominally smaller rates, freelancers are often stretched to far to respond rapidly to urgent network problems. If a freelance engineer is busy with different customer, sick, on vacation, or in training, the absence of backup staff may require your company to wait for help during a crisis. As your small business expands, network unavailability or difficulties with critical applications get more expensive. The dollars you thought you were saving on an independent consultant can evaporate fast due to lost productivity. Also, when freelance consultants encounter unfamiliar problems, the lack of a large engineering team to rely on for advice forces them to train with the meter running while your business winds up footing the bill for their continuing training.

  • Gain Access to Expertise in Sophisticated IT Solutions
    The majority of smaller support firms or independent consultants specializing in small business network support are capable of providing connect-the-dots fixes but lack the experience to deal efficiently with complicated IT infrastructures with mixed platforms, numerous offices, VoIP implementations, remote workforces, integrated financial and analytical software, eCommerce, and custom business applications. Progent's experience with global enterprises and Progent's extensive staff of experts can be valuable to your business because enterprise networks are by nature complex, support issues demand in-depth understanding of in numerous technical disciplines, and achieving a high level of stability, availability, and protection requires enterprise-tested processes.

  • Build a Firm Basis for Seamless Growth
    Small businesses typically start with an IT system cobbled together on a shoestring budget. Without a carefully designed architecture, a series of improvised fixes commonly get thrown on top of a weak structure. As a business grows, stability and scalability issues can undermine the success of the organization. Such environments require thorough assessment, smart business planning, and in-depth expertise to upgrade to an IT environment that can provide the solid foundation to handle critical business needs and ease future expansion.

  • Team with Solution Providers, Not Product Vendors
    Small businesses require direction and education to work through an increasingly complex array of IT alternatives available for enabling growth and enhancing efficiency. Businesses do not need a network consultant or support firm that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services exclusively. This allows Progent to match consulting services with the genuine needs of customers. Combining IT support and product reselling can lead to a conflict where the proposed solution is based on a preselected technology instead of being based on the actual requirements of a client.

Get in Touch with Progent
In case your Arlington, Virginia company needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    VMware's popular Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable runbook for recovering services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a DR system based on VMware SRM.

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    MS Office Communications Server delivers IM and presence in a scalable, enterprise-grade solution featuring advanced protection, transparent compatibility with additional Microsoft products, an extendable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server allows cost savings and improved business efficiencies, enhanced worker output, and better intellectual property protection. MS Communications Server has been superseded by Lync, which itself has been replaced by Skype for Business. Progent's certified unified communications experts offer online and on-premises support and troubleshooting help for your Office Communications Server deployment and can assist you to evaluate the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also assist you to plan and implement a smooth migration that will add significant strategic value to your information network

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    Microsoft Dynamics Customer Relationship Management helps mid-market companies nurture profitable client interactions. Integrated Sales and Customer Service components enable in-house staff to share data to help promote sales success and deliver consistent, effective customer service. Progent can set up the most sensible network infrastructure, including local and offsite wireless access, to support MS CRM, and Progent's Experts Team can provide your company with a certified MS CRM consultant who can help you combine Microsoft CRM with your marketing or customer support databases.

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    Before Progent's Microsoft Operations Manager solution, network problems were handled reactively, once workers complained about them. With the benefit of proactive, automated alerts and trend reports created by MOM, Progent can now anticipate server troubles before they grow to be serious enough to disrupt network availability. Thanks to Microsoft Operations Manager, Progent can deal with looming problems before customers know that the problems exist. Progent has background with MOM 2005 and MOM 2000 to provide small company IT systems enterprise-class reliability, security and performance.

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    Microsoft Office Communications Server delivers Instant Messaging and presence as part of an extensible, world-class package offering enhanced security, seamless integration with other Microsoft products, an expandable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. The product allows lower costs and elevated business efficiencies, enhanced individual productivity, and stronger IP protection. MS Office Communications Server has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence consultants offer online and on-premises configuration support and mediation help for your Office Communications Server environment and can assist your organization to assess the costs and benefits of upgrading to Skype for Business. Progent can also help you to design and implement a smooth upgrade that will add significant strategic value to your IT system

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    Progent's Microsoft-certified consultants provide small and medium size companies enterprise-grade consulting services for SMS Server 2003 and Configuration Manager 2007, Microsoft's standard tools for change and deployment management. System Center Configuration Manager is Microsoft's new title for the update management solution previously known as Systems Management Server. System Center Configuration Manager offers a variety of enhancements to Systems Management Server 2003 such as full automation, built-in Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progent's Microsoft certified consulting professionals can show you how to use SMS Server or Configuration Manager effectively for streamlined OS and application software installation, security patch control, application metering, and software license reconciliation. Progent's engineers can also help you to migrate efficiently from SMS Server to Configuration Manager.

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    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, such as scanners, network appliances like switches and Wi-Fi access points, and Internet-of-Things (IoT) devices such as sensors and robotics.

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    Progent has created several security service bundles designed to deliver larger enterprises an independent and thorough security evaluation from a team of premier security engineers. All Progent's security evaluation packages incorporate a suite of services including automated scans from inside and from outside the company security perimeter, professional interpretation of captured data by accredited security engineers, creation of a paper documenting the findings, plus an interactive high-level executive summary and an extensive interactive outbrief for in-house IT administrators.

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