Fast, Affordable Remote Computer Technical Support for Arlington, Virginia Small Businesses
For more than twenty years, Progent has specialized in providing enterprise-quality network support to customers with small-company budgets. Progent has developed a powerful support system that features a cost-effective, seamless virtual office infrastructure, custom remote repair technology, a large pool of engineers accredited in a broad range of IT disciplines, a Help Desk Call Center service structure that promotes responsiveness and ensures follow-through, a global group of on-line troubleshooting experts, in-person support availability for the majority of most zip codes in the United States, and a corporate ethos focused on fixing network issues in the shortest time and at the least cost to customers.

For mid-size and large businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal network support team. This can save money and help meet schedules for big projects like software design and development, business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to accredited experts to help your business to design and execute a sensible cloud computing strategy.

Main Practice Areas Serviced by Progent for Arlington, Virginia Businesses
A Microsoft-certified Partner IT service company that maintains a large group of Cisco CCIE network experts and Apple certified consultants, Progent offers urgent assistance and low-cost online consulting to Arlington, VA businesses for a broad array of information technologies including:

Service Delivery Options for Arlington, Virginia Companies
Progent offers a variety of options for providing small companies with affordable computer services for technical support, consulting, and IT management. Progent's model for delivering network support services is built on the Call Center operational structure familiar to big IT support organizations. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive service documentation, consistent follow-through, and tight cost control across an array of network support delivery modes that include online repairs, onsite help, and top-level consulting.

  • Online Service
    Progent's Technical Response Center (TRC) offers emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can assist customers to analyze and repair hardware and software issues without the cost or time loss of travel for onsite service visits. The experience of Progent's IT consultants allows them to handle most IT problems quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for new clients to accommodate emergency situations and Progent bills by the minute with no startup charges or time minimums, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional details about Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent offers on-site technical assistance for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote service experts to give small companies the best of both worlds: on-premises service technicians when you need them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The response time for in-person support calls is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details about how to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex problems. To learn more, see Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's roster of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting. To learn more, visit Progent's shared Help Desk services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of world-class consultants who can provide assistance with critical products and technologies such as Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network protection engineering, high availability it system design, virtual server solutions, plus integration, customization and training for small business programs including financials, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including office relocations and major system migrations, longer term initiatives such as upgrading an older MRP system to a modern Microsoft Dynamics 365 solution, relational database software development and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent response such as data restoration and virus cleanup.

  • Network Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can assist small and medium-size companies to design, deploy and debug the infrastructure needed to support a remote workforce. Areas of network infrastructure for which Progent's experts can provide guidance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi LAN planning and implementation, and robust Internet connectivity. For information about Progent's infrastructure consulting expertise for telecommuters, refer to network infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small organization's servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is also convenient for clients to migrate to another support provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow businesses with mixed networks to benefit significantly on the costs of capital equipment, system maintenance, and network management while getting world-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered solution, can support the multi- OS and non- standardized networks typical of smaller companies, and retains control of the licenses in the client's possession so that migrating to a new virtualized system is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote support services to help businesses of all sizes integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine local IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you�re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of network products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide view of system protection and can help with complex security projects like SIEM solutions to help enterprises comply with industry standards and statutory requirements for network data protection and reporting.

The breadth and size of Progent's engineering staff bring a powerful array of advantages to companies wishing to increase the business value of their IT network within an affordable budget. These advantages include:

  • Best Industry Practices
    Progents staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional experience, at the forefront of IT support, executing a broad range of technical projects for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested approaches for solving real-world IT problems rapidly. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for remote support and on-site visits per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for support services delivered during regular business hours. Many service firms impose large minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity eliminates king-size invoices for quick repairs. An additional advantage of by-the-minute pricing is that clients will not be inclined to permit minor problems to fester until they grow into big ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local service firms who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service reports given by every consultant to each client. The discipline of detailing and organizing support records allows more efficient service and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who wont let go of the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent faces little competition. Small businesses who work with freelance service providers or who maintain internal support personnel gain when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and efficient. Find out more details about Progent's knowledge transfer services.

Contact Progent
In case your Arlington, Virginia company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Network Assistance
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

  • 24 Hour Amazon EC2 AMI Design Firms Amazon AWS integration Expert Development

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    Progent's Linux consulting services offer small and mid-size businesses and developers support for managing and supporting Linux computers that run with Microsoft-powered networks. Progent offers your business access to Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This wide range of experience offers you a convenient single consulting firm to help you create and manage a secure and reliable cross-platform connectivity and communications environment that supports Linux and Microsoft interoperability by combining MS Windows with major Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware.

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    Nexus series switches are engineered to deliver the speed, expandability, dependability, virtualization support, density, data protection and manageability required to function as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch consultants can provide online and on-premises consulting expertise to assist your IT staff to design an optimal switch topology, set up pilot systems to confirm your network design, install and configure Nexus switches, define and implement appropriate policies, run security vulnerability evaluations, set up advanced monitoring and alert systems, fully utilize resources through virtualization technologies, analyze and repair switching and routing problems, maximize system performance, plan for expected growth, and set up the powerful high-availability (HA) features incorporated into Cisco's Nexus products. Progent's consultants can also help your business to upgrade efficiently from outdated Nexus switches or Catalyst switches to up-to-date Nexus platforms.

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    Lync 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop sharing, as well as IP-based and PSTN telephony. Microsoft Lync 2010 can enhance the functionality of Microsoft Exchange, SharePoint and Office desktop or cloud-based Microsoft 365 and streamlines administration through integration with Windows AD. Lync 2010 can also cut expenses by eliminating Voice-over-IP equipment and subscription services, PBX systems, or legacy video conferencing technology. Progent's certified unified communications experts offer remote and on-premises support services to assist your company to maintain and troubleshoot your current Lync Server 2010 environment or assess the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also help your organization to plan and execute a smooth Skype for Business upgrade.

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    Private Cloud Solutions Technology Professional

    Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small or mid-size organization's production servers in an environment that delivers the maximum level of availability and expandability and is also simple to move to another host. ProSight Virtual Hosting and management services are built on mature virtualization platforms that enable small companies with multi- platform environments to economize significantly on the expense of capital equipment, system maintenance, and IT administration while benefiting from world-class fault tolerance and an unprecedented level of vendor flexibility.

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    Nagios for Linux Specialists

    Network monitoring commonly entails tracking a networks resource utilization in order to uncover data traffic bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring tools that run under Linux or UNIX and can be used to observe mixed-platform environments where Linux and Windows operate together. Progent's network integration engineers can help you take advantage of both these programs to tune and troubleshoot your network. Progent's Linux support professionals offer small businesses and programmers assistance with managing and servicing UNIX and Linux networks that work with Windows-based products.

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    Urgent Technical Support Services Customer Relationship Management

    Progent's application experts offer in-depth support, custom programming, deployment assistance, and webinar training for popular business applications covering vital areas including ERP, financials, management reporting, web application design, and the MS Office family of business productivity software. As a Microsoft Partner with decades of experience delivering advanced consulting and troubleshooting services online, Progent can help clients anywhere in the United States to eliminate the lost productivity and fees associated with travel and on-premises activity without sacrificing the high quality of technical services.

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    Top Rated macOS Phone-based Consultant Services

    Progent provides nationwide remote technical support and consulting services for companies that operate Apple Mac environments or whose information systems include a mix of Apple macOS and OS X with Microsoft technology. Progent's consultants can provide Apple macOS and OS X users a variety of services including desktop assistance, upgrading to the current edition of OS X from other earlier editions of macOS and Mac OS X, plus expertise with Apple macOS and OS X applications. Progent can also help your business with iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud. Online network consulting offers optimum return for your information technology budget by preserving user productivity and limiting the time charged for computer analysis and repair. Advanced online support technology and skilled technicians and consultants allow Progent to handle most IT problems without squandering time and money by going to your location. In most of situations your network problems can be dealt with by telephone or through a mix of telephone help and remote access. Progent can put you in touch with Cisco CCIE network experts and CISSP premier security professionals to assist you with the most challenging network problems.

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    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology by SentinelOne to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats.

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