Expert Online Support for Arlington, Virginia Networks from World-class Engineers
Small businesses have traditionally been ignored by large network support firms. Some small companies allow themselves to grow overly reliant on freelance consultants or small consulting organizations who lack the bandwidth or broad skill sets to react promptly or effectively to network crises. Other small companies resort to mass-market support providers staffed with technicians trained to offer standardized fixes for common issues but who do not have the experience and versatility to handle the diversity of environments and absence of standardization that characterizes small company IT systems.

Progent's proven methodology for delivering low-cost and successful network support to small businesses has made Progent one of the most respected Microsoft-certified network consulting organizations in the United States. Progent has provided remote help to small businesses in every state in the U.S. (refer to Progent's customer testimonials).

For mid-size and large businesses, Progent offers co-sourcing services to add to the subject matter expertise of your internal IT service personnel. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like application development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to accredited experts to help your business to plan and execute a sensible cloud strategy.

Primary IT Areas Supported by Progent for Businesses in Arlington, Virginia
Progent provides the services of certified consultants for all aspects of information technology deployed in small and midsize organizations. Products and technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Arlington, Virginia Companies
Progent offers a variety of options for providing small businesses with cost-effective IT services for technical support, system architecture, and IT management outsourcing. Progent's model for delivering IT support services is built on the Help Desk operational structure common to big IT support organizations. Progent's Helpdesk Support Mechanism promotes fast response, thorough activity documentation, consistent follow-up, and tight cost control for a range of network support delivery options that include online repairs, onsite support, and high-end consulting.

  • Remote Service
    Progent�s Technical Response Center provides emergency and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can help customers to troubleshoot and repair network issues without the cost or delay of in-person service visits. The experience of Progent's network engineers makes it possible to resolve the majority of network issues quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup process for first-time clients to address emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's remote computer support expertise.

  • Onsite Service
    Progent offers on-site computer support for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's online service engineers to deliver small and midsize companies the optimal solution: onsite support professionals when you need them as well as the remote help of Progent's worldwide team of network consultants, security specialists, and business software programmers. The wait time for in-person support calls is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more concerning why to register for Progent's onsite network support.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues. for more information, see Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's roster of veteran technical support technicians and subject matter experts (SMEs). Progent�s Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics. To learn more, refer to Progent�s shared Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver assistance with vital technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network engineering, virtualization strategies, plus integration, programming and training for business programs such as financials, ERP and MRP, management reporting, CRM, and productivity packages. Progent can help with short-term projects including office relocations and major software migrations, longer term projects like upgrading a legacy ERP system to a current MS Dynamics 365 package, database software programming and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response like data restoration and malware removal.

  • Network Infrastructure Expertise for Telecommuters
    Progent can help small and medium-size businesses to design, implement and debug the infrastructure to support a remote workforce. Areas of infrastructure where Progent's experts can deliver guidance include safe and efficient VPN tunnel connectivity, VDI desktop platforms, router setup, wireless network design and implementation, and reliable Internet connectivity. For information about Progent's infrastructure consulting expertise for telecommuters, visit network infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for all of a small organization's servers in an environment that not only delivers the top degree of dependability and expandability but that is in addition simple for customers to transfer to another support firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is built around mature virtualization technologies that allow small businesses with mixed environments to save dramatically on the costs of hardware, system maintenance, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed solution, can handle the multi- platform and non- standardized environments typical of small businesses, and retains ownership of the licenses in the client's hands so that migrating to a new virtualized host is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers expert online support services to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize on-premises resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you�re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Arlington, Virginia Businesses
Progent's size, breadth of technical expertise, and experience with enterprise network support enable small and midsize businesses to avoid the pitfalls related to excessive reliance on thinly staffed service organizations or independent consultants.

Working with Progent enables your business to:

  • Avoid Over Reliance on Freelance Support Consultants
    For network services, smaller businesses often depend heavily on individual consultants. Although freelance service engineers carry lower expenses than larger support organizations and can afford to charge apparently lower rates, they are sometimes too overworked to respond rapidly to critical situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the absence of replacement personnel may require your business to go without help in case of an emergency. The more your company expands, system downtime or difficulties with critical programs become more expensive. The dollars you believed you were conserving on a freelancer can be eaten up quickly due to lower output. In addition, when freelance engineers encounter new problems, the unavailability of a big engineering team to rely on for advice forces them to learn in place while your company ends up footing the costs for their ongoing training.

  • Have Access to Experts in Complex IT Issues
    Many smaller service firms or freelance engineers specializing in small business network consulting may excel at providing connect-the-dots fixes but don't have the experience to work efficiently with complicated IT configurations with a variety of platforms, numerous sites, Voice over IP implementations, mobile workers, integrated financial and operational applications, eCommerce, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive staff of experts can be valuable to your company because big-company environments are by nature complicated, integration problems demand thorough knowledge in many technical areas, and reaching an acceptable degree of robustness, availability, and security calls for industry-proven processes.

  • Build a Solid Foundation for Seamless Growth
    Small companies typically begin with an IT system cobbled together on a tight budget. Lacking a proper basis, a sequence of ad hoc fixes often get thrown onto of a marginal foundation. As a company evolves, reliability and expandability problems can undermine the success of the business. Such networks require proper evaluation, intelligent business planning, and in-depth expertise to migrate to a network environment that will act as the reliable basis to handle critical business requirements and ease future expansion.

  • Work with Solution Providers, Not Product Resellers
    Small companies require direction and education to navigate through an ever more complicated array of technology options available for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or support organization that attempts to promote a product. Progent eliminates conflicted motives by not selling any products. Progent sells services only. This allows Progent to align consulting support with the genuine interests of customers. Mixing IT support and product selling can result in a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the true needs of a customer.

Get in Touch with Progent
If your Arlington, Virginia company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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