Immediate, Low-cost Online Computer Network Support for Arlington, Virginia Small Businesses
For over twenty years, Progent has specialized in providing world-class computer support to clients who have small-company budgets. Progent has developed a powerful support system that features a low-overhead, seamless virtual office network, sophisticated online repair tools, a substantial team of consultants certified in a wide range of technical practice areas, a Help Desk Call Center service model that promotes efficiency and guarantees follow-through, a global group of remote service professionals, on-site service dispatching for the majority of most zip codes in the United States, and a corporate culture committed to resolving technical issues in the shortest time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT support group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to accredited experts to assist your company to design and implement your cloud strategy.

Key Technologies Serviced by Progent for Business Networks in Arlington, Virginia
Progent provides the services of accredited consultants for all aspects of network technology found in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Options for Arlington, Virginia Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT management. Progent's paradigm for providing computer support services is built on the Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model promotes rapid support, comprehensive activity documentation, reliable follow-through, and tight expense control across a range of network support delivery alternatives that include remote repairs, in-person help, high-end consulting, as well as server hosting.

  • Remote Support
    Progent’s Technical Response Center provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can help customers to troubleshoot and fix network issues without the expense or delay of in-person support visits. The background of Progent's IT engineers allows them to resolve the majority of network issues quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time customers to address urgent network problems and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn additional information about Progent's online network support services.

  • Onsite Service
    Progent provides onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's online support experts to deliver small businesses the optimal solution: onsite service technicians when you need them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The wait time for on-site service calls is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more concerning how and why to register for Progent's in-person network support.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who need fast and dependable support from a professional Helpdesk with effective phone assistance, remote repair capability, and enough technical depth for all needed problem escalation. Because smaller companies typically have tight information technology funds and can spare little executive bandwidth for handling IT support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective option to ensure that small business computer networks stay productive. Learn more concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can deliver assistance with vital technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network protection engineering, high availability network design, virtual server solutions, plus integration, programming and support for business software such as financials, ERP and MRP, reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects including office moves and massive system upgrades, extended projects such as business information software programming and customization, relational database software development and administration support, and web design, continuing services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and system management, or emergency services like data restoration and malware removal.

  • Application Hosting
    Progent can host critical business applications such as Microsoft Exchange Server and SQL Server to provide small companies with higher levels of availability, security, and performance than is possible with the type of internal data center that is realistically affordable for most small organizations. Since Progent uses the same facilities that support the gear of many of the world's largest information technology organizations, Progent can eliminate the investment in creating and maintaining the systems required for world-class environmental control, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and revisions remain updated, security and performance is continually tracked, and systems are regularly archived and available for complete and prompt recovery. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's production servers in a setting that not only delivers the top degree of availability and expandability but that is also simple for customers to migrate to a different support firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that permit companies with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class reliability and an unparalleled degree of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can support the multi- OS and loosely standardized environments common with smaller businesses, and keeps control of the software in the client's possession so that migrating to a new virtualized system is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online support services to help organizations of any size connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that combine local resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to provide centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Arlington, Virginia Businesses
Progent's size, breadth and depth of technical expertise, and experience with enterprise network support allow small businesses to sidestep the pitfalls related to over reliance on small service organizations or individual consultants.

Teaming with Progent's Experts allows your small business to:

  • Avoid Over Reliance on Individual Support Consultants
    For network services, small companies sometimes rely excessively on independent engineers. Although individual service providers carry lower overhead than larger support organizations and can afford to charge apparently smaller fees, they are sometimes too busy to react quickly to critical network problems. If a freelance engineer is occupied with another client, ill, on travelling, or in class, the absence of replacement personnel may require your business to wait for assistance in case of a crisis. As your company expands, network unavailability or problems with line-of-business applications become more expensive. The money you thought you were saving on an independent consultant can be eaten up quickly because of lost output. Also, when independent engineers encounter unfamiliar technologies, the unavailability of a large consulting team to fall back on for assistance requires them to train with the meter running while your company winds up with the costs for their ongoing education.

  • Have Access to Experts in Complex Network Issues
    Many small support firms or freelance consultants specializing in small business IT consulting are capable of providing routine fixes but don't have the background to work cost-effectively with complex IT environments with a variety of operating systems, numerous locations, Voice over IP systems, remote workforces, interconnected financial and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive team of experts can be valuable to your company because big-company networks are inherently complicated, support issues demand thorough knowledge in numerous technical areas, and reaching a high level of robustness, availability, and security calls for enterprise-tested best practices.

  • Build a Solid Basis for Seamless Growth
    Small companies often begin with an IT system cobbled together on a shoestring budget. Without a solid basis, a sequence of improvised fixes often get tossed on top of a tenuous foundation. As a business evolves, stability and expandability issues can hinder the success of the business. These environments need proper assessment, intelligent business analysis, and in-depth experience to upgrade to a network environment that can act as the solid foundation to handle critical business needs and support downstream expansion.

  • Work with Solution Providers, Not Product Vendors
    Smaller businesses need direction and insight to navigate through an ever more complicated array of IT alternatives available for accelerating growth and enhancing productivity. They do not need an IT consultant or service firm that tries to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services exclusively. This allows Progent to match technical support with the genuine needs of customers. Combining network consulting and product reselling can lead to a conflict where the proposed solution is based on a predetermined vendor instead of being driven by the true needs of a customer.

Contact Progent
In case your Arlington, Virginia company needs to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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