Low-cost Network Support from Microsoft certified Consultants for Companies in Arlington, VA
By offering world-class support when you need it, making available specialized knowledge for key business applications, providing innovative services like virtual server hosting, billing solely for help delivered, and charging no sign-up fees or retainers for standard services, Progent enables your company to increase the business value of your It system and cut service expenses. Progent understands that information system protection, dependability, and efficiency are just as critical to small businesses as to major enterprises but that smaller companies don't have the leverage to spend heavily in information networks and in-house service groups. Progent's fundamental value proposition is that no network consulting organization can match Progent's ability to provide the IT support your company requires whenever you need it and at a cost you can afford.
For larger companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network support personnel. This can reduce expenses and minimize technical risks for big projects like application development, disaster recovery planning, security evaluations, office consolidations, or software migrations.
Progent can also provide the services of accredited consultants to help your company to design and execute your cloud strategy.
Core Technologies Supported by Progent for Office Networks in Arlington, Virginia
Progent's team of industry certified experts provides support for virtually all facets of information systems found in companies of any size. Areas served by Progent in and around Arlington include:
Support Delivery Options for Arlington, Virginia Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for delivering computer support services is built on the Call Center structure common to larger IT organizations. Progent's Contact Center Service Model promotes rapid support, comprehensive service records, reliable follow-through, and strict expense control across an array of IT support delivery modes that include remote troubleshooting, in-person help, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified service experts can help customers to analyze and fix network issues without the expense or time loss of on-premises support visits. The background of Progent's IT consultants allows them to resolve the majority of IT issues quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup process for first-time clients to address urgent network problems and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out additional details about Progent's remote network support expertise.
- Onsite Service
Progent offers on-site technical support for registered clients in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's remote service experts to deliver small and midsize companies the optimal solution: hands-on service professionals when you need them as well as the on-line expertise of Progent's seasoned team of network consultants, security specialists, and business application programmers. The wait time for in-person support calls is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more about why to register for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems. for more information, visit Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small businesses affordable access to enterprise-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network security engineering, non-stop it system consulting, virtualization solutions, plus integration, programming and training for business programs including financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with short-term projects including site moves and major system upgrades, extended projects such as management reporting application programming and support, relational database software development and DBA support, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system administration, or urgent services like data restoration and malware removal.
- Application Server Hosting
Progent can host mission-critical applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small companies with greater degrees of reliability, protection, and recoverability than is possible with the type of on-site data center that is realistically affordable for most small and midsize businesses. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest IT companies, Progent can eliminate the investment in building and maintaining the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and service packs stay updated, protection and efficiency is continually monitored, and systems are regularly archived and ready for full and rapid restoration. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition convenient for customers to transfer to another support firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtualization technologies that permit small businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, system support, and IT administration while getting world-class availability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered package, can handle the multi- OS and non- standardized environments common with small companies, and retains ownership of the software licenses in the client's possession so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert online consulting support to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that utilize physical resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex array of network technologies including firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide perspective on system protection and can help with complex security projects such as SIEM solutions to help enterprises meet industry guidelines and statutory mandates for network information protection and incident reporting.
The scope and size of Progent's consulting team bring a powerful set of advantages to organizations trying to maximize the business value of their information network within a realistic budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional experience, at the forefront of IT service, performing a broad range of technical projects for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for fixing real-world network problems rapidly.
Learn more details about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for online service and on-premises help by the minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and requires no monthly commitment for support services provided during regular working hours. Many service organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity eliminates king-size bills for quick repairs. Another benefit of by-the-minute invoicing is that customers are not inclined to permit incipient issues to stay unaddressed until they become major problems.
Read more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local support firms who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports given by every consultant to every customer. The practice of documenting and archiving support records allows more efficient support and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Small companies who utilize freelance service providers or who employ internal support personnel gain when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient.
Read additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Arlington, Virginia company needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Help
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).