Expert Remote Support for Arlington, Virginia Networks from Microsoft Certified Consultants
Small companies have typically been underserved by large network support organizations. Many small businesses allow themselves to grow excessively reliant on freelance engineers or small support organizations who don't have the bandwidth or extensive knowledge to respond promptly or effectively to technical crises. Other small businesses resort to giant service providers that employ personnel taught to provide by-the-numbers solutions to common issues but who are missing the background and versatility to handle the diversity of environments and absence of standards typical of small company information systems.

Progent's time-tested methodology for providing affordable and effective technical support to small businesses has made Progent one of the top Microsoft-certified IT service firms in the country. Progent has delivered remote support to companies in every state in the country (See Progent's client testimonials).

For larger businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your internal network service group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as software development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of certified experts to assist your company to plan and execute a sensible cloud computing strategy.

Primary Technologies Serviced by Progent's Consultants for Companies in Arlington, Virginia
Progent's national group of certified consultants offers support for virtually all facets of information technology found in businesses of any size. Technologies supported by Progent in and around Arlington include:

Support Delivery Options Available for Arlington, Virginia Businesses
Progent has a variety of options for providing small companies with cost-effective IT services for troubleshooting, consulting, and network administration. Progent's model for providing IT support is built on the Help Desk operational structure common to larger IT support groups. Progent's Help Desk Service Model ensures rapid response, comprehensive activity documentation, consistent follow-up, and strict expense monitoring for a range of IT support delivery alternatives that include online troubleshooting, on-premises support, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center offers urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can help customers to troubleshoot and repair network problems without the cost or delay of travel for onsite service visits. The background of Progent's network engineers makes it possible to handle most network issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for first-time clients to address urgent situations and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out more details about Progent's remote network troubleshooting services.

  • Onsite Service
    Progent provides on-site technical support for registered customers in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's online service experts to deliver small businesses the best of both worlds: on-premises support professionals when you require them plus the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The wait time for on-site service calls is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details concerning why to register for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most problems. for more information, see Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. To learn more, see Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent provides small companies budget-friendly availability of enterprise-class consultants who can provide assistance with vital products and technologies including Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, network protection engineering, fault tolerant network engineering, virtualization strategies, plus integration, customization and support for small business programs including accounting, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can help with one-time projects including site relocations and massive software upgrades, extended projects like customizing an older ERP system to a current Microsoft Dynamics 365 package, database software programming and administration services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency response such as data restoration and malware cleanup.

  • Network Infrastructure Guidance for Teleworkers
    Progent can assist small and mid-size companies to design, deploy and troubleshoot the infrastructure needed to support offsite workers. Areas of infrastructure where Progent's consultants can deliver guidance include secure and efficient VPN connections, Virtual Desktop Infrastructure (VDI) software, router integration, wireless LAN design and implementation, and reliable Internet connectivity. For details about Progent's network infrastructure support services for an at-home workforce, go to infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small company's servers in a setting that not only provides the highest degree of availability and extensibility but that is also easy for clients to transfer to another support firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that permit companies with multi-vendor networks to save significantly on the expense of capital equipment, system maintenance, and network management while getting world-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can support the multi- OS and loosely standardized networks common with smaller companies, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtualized host is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote consulting support to help companies of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize physical resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so that all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Arlington, Virginia Small Businesses
Progent's size, depth of technical expertise, and experience with enterprise network consulting allow small businesses to sidestep the pitfalls related to over dependence on small service organizations or independent engineers.

Teaming with Progent's Experts allows your business to:

  • Prevent Over Reliance on Freelance Consultants
    For network services, small companies often depend excessively on freelance engineers. Although individual support providers carry lower expenses than larger IT service organizations and can typically charge apparently lower fees, they are frequently spread too thin to react rapidly to urgent problems. If a freelance consultant is occupied with different client, ill, on vacation, or in training, the lack of backup personnel may force your company to go without help in case of an emergency. As your company expands, system unavailability or difficulties with line-of-business applications become more expensive. The money you believed you were conserving on an independent consultant can be eaten up fast because of lost productivity. In addition, when independent consultants confront unfamiliar technologies, the unavailability of a big engineering team to rely on for help forces them to learn with the meter running while your company ends up footing the costs for their continuing training.

  • Gain Access to Expertise in Advanced IT Issues
    The majority of small service firms or freelance consultants who concentrate on small company IT support are capable of providing routine solutions but lack the background to deal efficiently with complex network configurations that have mixed platforms, many offices, Voice over IP implementations, mobile clients, integrated financial and operational software, eCommerce, and specialized business applications. Progent's experience with global enterprises and Progent's extensive group of specialists can benefit your small business because enterprise environments are characteristically complicated, integration issues require in-depth understanding of in numerous technical areas, and reaching a high degree of robustness, reliability, and protection requires enterprise-tested best practices.

  • Build a Firm Foundation for Growth
    Small companies typically begin with an IT system implemented on a tight budget. Without a proper architecture, a series of ad hoc fixes often get piled on top of a weak foundation. As a company grows, stability and expandability problems can undermine the success of the organization. Such networks require proper evaluation, smart strategic analysis, and in-depth experience to upgrade to a network infrastructure that can act as the solid foundation to meet current business needs and support future expansion.

  • Team with Solution Providers, Not Resellers
    Smaller companies require direction and insight to work through an increasingly complicated maze of technology alternatives offered for enabling business growth and improving productivity. Businesses do not need a network consultant or service organization that attempts to sell them products. Progent eliminates conflicts of interest by not selling any products. Progent sells services and expertise only. This permits Progent to match consulting support services with the genuine needs of customers. Combining IT consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than being based on the true needs of a customer.

Get in Touch with Progent
In case your Arlington, Virginia company wants to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent uses a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small support firms who offer scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation transmitted by every consultant to every client. The practice of detailing and archiving service records allows more efficient service and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who won't let go of vital service information.

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