Fast and Affordable Remote Troubleshooting for Arlington Texas Computer Systems
Immediate Online Support for Arlington NetworksFor organizations in Arlington Texas, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology needed to solve the majority of information system problems rapidly. Efficient support lowers immediate costs since service calls require fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more in indirect costs by reducing or eliminating network outages and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is especially valuable for businesses that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you pay only for the services that you actually get. Unlike many online service companies, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid situations where quick fixes manage to end up as large tabs. Progent's penchant for solving problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven processes which promote the highest degree of efficiency for online help and repair for computer systems of any size. Progent's Technical Response Center can communicate with your company's environment remotely without compromising corporate security.

Progent's powerful service reporting application includes detailed records describing the service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of support provided to each client by any Progent engineer. This history of issues and resolutions is stored as an easily exploitable internal database that enables Progent's online support experts to share their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft open up additional vast technical support databases and allow quick response from vendors' internal support staff so Progent's online consulting specialists can find optimal solutions in the least time.

Online services available from Progent to customers in Arlington Texas include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight series of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup processes and enable non-disruptive backup and rapid restoration of critical files/folders, apps, images, plus virtual machines. ProSight DPS helps your business avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides maximizing the security and functionality of your computer environment, Progent's patch management services allow your in-house IT staff to concentrate on more strategic projects and tasks that deliver maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and give your password you are requested to verify your identity via a device that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used for this second form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register several verification devices. To find out more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth management reporting utilities designed to work with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables customers to execute critical projects within budget and on time. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Call Center programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk or improving your existing organization, selecting or enhancing Help Desk software to address the particular demands of your company, or adding occasional phone support personnel to work with your existing Help Desk Call Center group to handle unusually busy situations such as software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center team of experienced information technology experts provides your customers in Arlington Texas instant access to a large network service group with extensive background delivering telephone-based consulting and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center the reputation as a significant enabler of business performance, and Progent's intent is to resolve instead of simply record network issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Team provides remote and in-depth consulting expertise and education in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To find out more information on Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Arlington Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune SCOM to accommodate your business so that your IT maintenance is proactive and automated. By exposing emerging problems before they evolve into crashes, automated monitoring can head off disruptive and costly service failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or networks based on a mix of platforms.
How Your Arlington Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Arlington Texas, Progent's online computer support specialists are ready to deliver expert and economical system support the instant your organization has to have it. More than two decades of delivering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to repair network problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Arlington company deals with a local independent support technician or maintains a full time organization that can handle common computer problems, Progent's Microsoft certified engineers are available to provide an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to fix unexpected network crises or especially complicated integration problems.

Details of Progent's Online Network Services for Arlington Texas
Progent's phone support, remote repair, network security consulting, and system management services offer businesses in Arlington Texas unparalleled leverage for your support investment. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk support and system management, Progent's experts can deliver your company world class network support while allowing you to eliminate the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical background, fine tuned support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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    Dynamics Business Central (previously, formerly} called Dynamics NAV and Navision) offers SMBs a unified platform for financials, inventory, operations control, capacity planning, purchasing, sales and marketing, demand forecasting, and advanced reporting. Progent's Dynamics 365 Business Central/NAV consultants can help you to maintain your legacy Dynamics NAV system or migrate efficiently to a cloud-hosted, onsite, or hybrid deployment model.

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    Lync 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional PSTN voice communication. Lync Server 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and streamlines administration via integration with Active Directory. Lync 2010 can also reduce capital and operational costs by doing away with VoIP hardware and subscription services, PBX gear, or conventional video conferencing technology. Progent's certified unified communications consultants can provide remote and onsite support to help you to manage and repair your current Lync 2010 environment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also help your organization to plan and carry out an efficient Skype for Business migration or a migration to Microsoft Teams.

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    Progent's Microsoft-certified professionals average over 10 years of background providing email solutions for customers ranging from small offices to large enterprises. Progent offers economical consulting for all editions of Microsoft Exchange Server to strengthen email and virus protection, design fault tolerant email systems, and implement off-site and wireless email connectivity. Progent's Microsoft Exchange support services can help you in planning and executing a migration from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Microsoft Exchange 2019 Server. Progent also offers support for Windows 10 and Windows 11 desktops using Outlook and can help you configure Outlook Web App (OWA) for all major web browsers. For email virus defense, spam blocking and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.

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    If you want to update your production web site, build internal webs for applications such as HR or employee education, establish a high-impact web presence for a new venture, or write line-of-business, data-driven custom web applications, Progent can supply talented and proven web designers. Progent's experts can also help you build and manage a safe, fault-tolerant server and communications infrastructure, including remote and wireless access, to support your web solutions.

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    Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Microsoft 365 and local Exchange deployments. This allows you to have some Exchange mailboxes located at your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of designing, implementing and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can provide as-needed support to help you resolve challenging technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Exchange initiative is carried out on time and within budget.

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    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that incorporates over a quarter century of experience helping manufacturing and service organizations to manage complicated supply chains and streamline key processes in order to bring products to market fast and adhere to customer schedules consistently. Progent can provide the expertise of an ERP specialist with more than 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises consulting that spans from as-needed guidance to end-to-end solution planning and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, application development, CPQ, web site integration, debugging, ETL, Amazon AWS integration, training, and DBA services.

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    Cisco Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, functions as the center of Cisco's collaboration portfolio. Unified CM and Cisco Unified CM Express provide a borderless IP-PBX by integrating closely with unified messaging applications like Unified CM IM and Presence Service, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's Cisco-certified consultants offer efficient and affordable online and onsite support to assist businesses of all sizes to build and maintain CUCM environments by providing Cisco Unified Communications Manager integration and troubleshooting consulting services that add maximum productivity. Progent can help with any aspect of Unified CM support and debugging in areas such as integrating Voice over IP phones and desktop Video phones, designing dial plans, configuring SIP trunking and PSTN calling, deploying ISR routers with CUBE VoIP networking support, designing UCS server clustering systems for high availability, capacity planning, and integration with Exchange and Skype for Business.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of the time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it.

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    Barracuda's budget-friendly CloudGen Firewall appliances offer web filtering, remote connectivity, SSL tunnel VPN, secure SD-WAN, and Zero-Trust support with centralized management across your entire enterprise including on-premises, public cloud, and hybrid network architectures. Public clouds supported include Microsoft Azure, Amazon Web Services, and Google Cloud Platform. Progent can deliver the skill to serve as your go-to source for network help, administration, education, and cybersecurity consulting.

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