Fast Remote Help for Arlington Texas Computer Networks
Immediate Online Help for Arlington SystemsFor organizations in Arlington Texas, Progent offers online technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers provide excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to solve the majority of network problems quickly. Efficient support lowers immediate expenses because service calls accumulate minimal billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company saves even more with incidental costs by minimizing or avoiding system outages and associated costs due to business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online consulting know-how is especially helpful in environments that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing model for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. In contrast to typical online support organizations, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate scenarios where quick solutions manage to turn into major tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that promote the highest level of effectiveness for online technical support and repair for IT systems of any size. Progent's remote service group can interface to your network remotely without violating system security.

Progent's powerful technical support database application keeps comprehensive documentation describing the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of assistance provided to every Progent customer by any Progent engineer. This archive of issues and solutions is structured as a conveniently retrievable support database that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft open up other extensive support databases and allow priority response from manufacturers' internal product engineers with the result that Progent's online service experts can find the best resolutions in the least time.

Online support services provided by Progent to businesses in Arlington Texas include:

ProSight Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, subscription-based services designed to enable small and medium-size businesses to benefit from the same advanced technology deployed by some of the industry's leading enterprises. The ProSight line of IT management outsourcing services addresses all critical facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing tools for streamlining common tedious tasks. These can include health monitoring, update management, automated remediation, endpoint deployment, backup and recovery, anti-virus defense, secure remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your specified IT staff and your assigned Progent technical consultant so that potential issues can be fixed before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time and in-depth reporting plug-ins created to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup processes and allow transparent backup and rapid restoration of critical files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or software glitches. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured application and give your password you are requested to confirm your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added means of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For more information about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Help Desk Services
    Progent's Co-managed Help Desk Service offers a transparent extension of your in-house network support resources. Client interaction with the Service Desk, provision of support services, escalation, trouble ticket creation and updates, performance measurement, and management of the service database are consistent regardless of whether incidents are taken care of by your core IT support organization, by Progent's team, or a mix of the two. Your business has complete versatility to extend or shrink your share of IT support activity as circumstances demand. Progent takes care of startup installation and provisioning of the professional services PSA software plus documentation, testing and education. For more information about ProSight Co-Managed Support, visit ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a versatile and affordable alternative for assessing, testing, scheduling, implementing, and tracking updates to your dynamic IT network. Besides maximizing the security and functionality of your IT network, Progent's patch management services permit your IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Call Center support programs for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk Call Center consulting support can aid you in building an effective new Help Desk Call Center or improving your current one, evaluating or customizing Call Center software products to address the special requirements of your business, or providing occasional online staff to supplement your existing Help Desk Call Center resources during unusually busy events such as software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your clients in Arlington Texas fast communication with an effective network service resource with substantial experience providing telephone-based consulting and online troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid enabler of company performance, and Progent's intent is to resolve instead of simply record technical problems.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Group offers remote and in-depth engineering expertise and education in key application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications such as CRM, MS Project, Office Word, and Office Excel. For more on Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center2, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Arlington Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can configure Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By uncovering emerging problems before they cause crashes, remote monitoring can head off disruptive and expensive service crises. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a variety of platforms.
How Your Arlington Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Arlington Texas, Progent's online network support specialists are ready to deliver professional and cost-effective IT help the instant your business requires it. Over two decades of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix network problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Arlington organization works with a local freelance consultant or employs an in-house IT staff that can handle the majority of computer problems, Progent's Microsoft certified consultants can provide an easy and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to resolve sudden system emergencies or especially tough integration projects.

Advantages of Progent's IT Support for Companies in Arlington Texas
Progent's remote support services enable your Arlington business to experience the benefits of on-call, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic value by becoming increasingly reliable, productive, and protected. Benefits to your company include:

  • Convenient virtual extension of your local support resources
    For most companies in Arlington Texas, nearby network support providers, whether made up of outside consultants or an internal IT staff, can take care of the majority of technical issues. On the other hand, IT crises might occur when local resources are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your usual service people. In these cases, Progent's online service professionals provide an easy, fast, and budget-friendly solution to supplement your local help and to pass on valuable information to increase your capability to resolve downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller businesses commonly depend on independent freelance service providers. Although independent service people carry less overhead than larger service firms and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of fallback personnel may require your company to go without assistance during an IT crisis. As your network grows, system unavailability and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup support experts to make sure your IT system remains available.

  • Build a Solid Basis for Smooth Expansion
    Businesses often begin with an information system implemented on a shoestring budget. Without a scalable framework, slap-dash repairs often get piled onto a weak foundation. When a company grows, stability and scalability issues can hinder the success of the business. These poorly built environments need careful assessment, smart strategic planning, and extensive IT knowledge to evolve to a system architecture that can provide the stable foundation to handle vital business demands and simplify downstream expansion.

  • Work with Solution Providers Instead of Product Sellers
    Smaller offices require advice and technical education to navigate through an ever more complicated array of product options capable of promoting business growth and improving efficiency. Businesses do not need a network engineer who is attempting to resell a specific vendor's products. IT consulting and product selling can result in a situation where the recommended solution is designed around a profitable product instead of the genuine needs of a business. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match technical expertise with the real interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT knowledge, refined support software, and understanding of enterprise networking enable businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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    For businesses that have a combination of Apple Mac and Windows desktops, there exist two popular alternatives for running Microsoft Windows-only applications on a Mac: an external connection to a physical Windows computer or local emulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac allows you to attach an Apple Mac to a networked Microsoft Windows-based computer to use Microsoft Windows applications and share system resources. Microsoft's Virtual PC for Mac emulates Microsoft Windows on a Mac computer so that you are able to use Windows software directly. Progent's macOS and Mac OS X technology consultants can assist your company to manage these products for using Windows software on your Macs and can in addition assist your business to assess and install third-party products for Microsoft Windows PC simulation.

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