Immediate Online Technical Support for Arlington Networks
Immediate Phone Technical Support for Arlington NetworksFor organizations in Arlington or anywhere in the state of Texas, Progent offers online help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with complex networking issues, plus the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools necessary to resolve most network problems rapidly. This lowers direct costs because service calls use up minimal chargeable minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization benefits even more in incidental expenses by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support expertise is especially helpful for organizations that rely on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you receive. In contrast to typical remote service companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with scenarios where fast fixes manage to end up as big bills. Progent's skill at disposing of problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven methodologies which ensure the highest level of effectiveness for remote engineering help and repair for computer systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to link to your company's computer system without violating system security.

Progent's advanced service reporting system keeps extensive documentation for all service that Progent's customers have received. Progent's team engineers have access to the records of services delivered to every Progent client by any Progent engineer. This database of anomalies and repairs is stored as an easily retrievable proprietary knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority response from manufacturers' internal support staff so Progent's remote service experts can come up with the most efficient solutions in the least time.

Online support available from Progent to companies in Arlington and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same best-of-breed technology used by some of the industry's leading corporations. The ProSight line of network monitoring and management services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these special areas of information technology allows customers to complete critical projects economically and on time. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or enhancing your established one, identifying or modifying Help Desk Call Center software products to address the particular demands of your business, or adding temporary phone support personnel to work with your internal Call Center team to handle unusually busy scenarios such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology experts provides your clients in Arlington or anywhere in the state of Texas quick communication with an efficient network service resource with substantial experience offering phone help and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center recognition as a solid contributor to business success, and Progent's goal is to fix rather than simply track IT issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Team can supply phone-based professional engineering expertise and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for popular Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Arlington, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so your IT maintenance is proactive and automated. By uncovering potential trouble spots before they cause downtime, system monitoring can avoid inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks powered by a mix of platforms.
How Your Arlington Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Arlington or anywhere in the state of Texas, Progent's online network support specialists are ready to provide effective and economical system help the moment your company has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve computer problems rapidly while avoiding the expense and lost time associated with in-person support visits.

Even if your Arlington office works with a local freelance consultant or maintains a full time IT staff that know how to handle day-to-day computer issues, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to address sudden system emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Companies in Arlington
Progent's online technical help services enable your Arlington company to experience the advantages of on-call, enterprise-class IT support without the expense of managing a full-time IT organization. Your network will acquire greater business worth by being increasingly reliable, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your local support resources
    For most businesses in Arlington and throughout Texas, nearby computer service providers, whether represented by independent consultants or a full-time IT staff, can solve typical network problems. However, serious problems can occur when local support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite support personnel. In these instances, Progent's on-call support professionals provide an easy, fast, and affordable solution to supplement your regular help and to transfer valuable knowledge to improve your capability to resolve downstream issues in-house.

  • Less Reliance on Freelance Service Providers
    For network support, smaller companies often rely on individual freelance consultants. While freelance consultants carry less internal costs than big service organizations and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the absence of reserve help may require your company to go without assistance during an emergency. As your company expands, system unavailability and trouble with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service expertise to insure your IT system is always available.

  • Create a Solid Foundation for Seamless Growth
    Businesses often start with an information architecture created on a modest budget. Lacking a proper framework, band-aid repairs often get thrown on top of a weak foundation. When a company grows, stability and expandability issues can impede the productivity of the organization. These badly built systems need proper analysis, smart strategic planning, and extensive IT knowledge to upgrade to a system infrastructure able to provide the stable foundation to meet critical business requirements and facilitate future expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller businesses need guidance and technical education to navigate through an increasingly complex maze of product options available for accelerating business growth and enhancing productivity. These companies hardly need a computer consultant who is attempting to earn a commission on a certain vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is built around a profitable technology rather than the true needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align IT expertise with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical experience, refined remote support software, and understanding of enterprise networking enable companies to escape the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry experience, in the trenches of network support, executing a broad variety of technical tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for applying technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits per minute. As a result, you are invoiced just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for services provided during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent can concentrate on offering high-value skills where Progent faces few competitors. Companies who work with trusted freelance consultants or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.