Fast and Affordable Remote Technical Support for Arlington Texas Computer Networks
For businesses in Arlington Texas, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.
Progent's online support engineers provide exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated technology needed to solve the majority of network issues quickly. This reduces immediate costs since solutions require minimal chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your organization saves additionally in indirect costs by reducing or eliminating network outages and related losses resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online technical support expertise is especially important for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike many remote support firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with situations where speedy. minor repairs manage to turn into major tabs. Progent's penchant for handling technical issues efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized tools and proven methodologies that permit the maximum level of effectiveness for remote engineering help and repair for information systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's Technical Response Center to link to your company's environment without breaching network security.
Progent's advanced service reporting application includes extensive records describing the service that Progent's customers have been provided. Progent's team engineers have access to the records of services provided to each Progent customer by every consultant. This archive of issues and repairs is structured as a readily searchable internal knowledge base that permits Progent's online support experts to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft make available other massive technical databases and allow quick access to manufacturers' in-house support staff with the result that Progent's online service specialists can arrive at the best resolutions promptly.
Remote technical services provided by Progent to companies in Arlington Texas include:
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Authorized Windows Experts
Progent's Microsoft-expert remote service professionals can deliver computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a broad variety of technology support such as Microsoft Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop support services to assist you business to install, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop support services include providing Windows 11 system design and upgrade support and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your web-facing mobile devices.
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Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the top accreditation for networking professionals, and certifies an individual's networking knowledge at the master level. Cisco CCIEs know how to deal with the most challenging challenges encountered in network infrastructure design, deployment, maintenance, security, and repair. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network management utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of expertise enables them to resolve problems rapidly. In typical cases, less qualified engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network using sophisticated remote support tools to provide fast, secure, and affordable diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
City |
Address |
Phone |
Link |
Addison |
5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 |
Addison Network Support Services |
Allen |
1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 |
Allen Network Support Services |
Arlington |
500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 |
Arlington Network Support Services |
Dallas |
3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 |
Dallas Network Support Services |
Fort Worth |
1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 |
Fort Worth Network Support Services |
Garland |
675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 |
Garland Network Support Services |
Irving |
5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 |
Irving Network Support Services |
Plano |
5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 |
Plano Network Support Services |
Southlake |
550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 |
Southlake Network Support Services |
Progent's CCIEs can provide help for all of Cisco's top-selling selection of networking appliances by delivering services such as:
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CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or help your business to recover rapidly following a damaging penetration. Security consulting services offered by Progent include: comprehensive network security and compliance audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm attacks; configuring firewalls; building secure techniques for off-site and mobile connectivity; defending your messaging system from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
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Hybrid Cloud Integration Solutions

Progent can provide expert remote consulting to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize local IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration support services such as Microsoft 365 Exchange Online integration with on-prem Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for restoring applications and services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer online support services to cover a wide range of information technologies including network architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in environments that include Linux with Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Important Linux versions for which Progent can provide expertise include:
RedHat
SUSE
Debian GNU/Linux
Slackware
Ubuntu
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight line of outsourced network management services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup product companies to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup operations and enable transparent backup and fast restoration of vital files, apps, images, and VMs. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed services in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting updates to your dynamic information system. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services permit your IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, when you sign into a protected application and enter your password you are asked to confirm your identity on a unit that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used as this second form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several verification devices. To find out more about Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you�re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:
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Call Center Expertise
Progent's Help Desk service offerings for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent’s Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your computer users in Arlington Texas immediate access to a large support resource with years of experience delivering phone consulting and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a solid enabler of company performance, and Progent's policy is to resolve rather than simply report network issues.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Group can supply online professional engineering expertise and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Arlington Texas online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can tune SCOM to fit your environment so your network support is proactive and automated. By spotting looming problems before they expand into network outages, remote monitoring can head off disruptive and expensive network failures. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that incorporate a combination of operating systems.
How Your Arlington Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Arlington Texas, Progent's phone-based network support specialists are ready to deliver professional and economical system help whenever your business requires it. More than a decade of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online access tools to repair network problems rapidly while avoiding the expense and lost time associated with on-site service calls.
Even if your Arlington organization relies on a regular freelance support technician or maintains an in-house IT staff that know how to handle day-to-day network issues, Progent's Microsoft certified consultants can provide a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the time or the expertise to address unexpected system emergencies or particularly tough integration projects.
Details of Progent's Remote Computer Services for Arlington Texas
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services give businesses in Arlington Texas unparalleled leverage for your support investment. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can deliver your office world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Arlington Texas and is also ideal for customers in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent offers remote help on a by-the-minute basis, so you pay only for the services you receive. Progent asks for no minimum charge for online help and asks for no monthly subscription fee for services delivered during regular working hours. This protects you from facing big bills for simple fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide access to authorized professionals with experience in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core consulting offerings consist of system integration, Microsoft Exchange consulting, corporate security design, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting support in specific business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Application Development
MySQL DBA Services and Application Design
Apple Mac Consulting
Amazon MWS Software Design and Programming
By offering a convenient one-stop resource for network generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that meet the special needs of your business.
- Advanced Remote Connectivity Tools
Secure remote access allows Progent's service professionals to observe exactly what your users see. This makes it possible to find quick solutions to issues that could otherwise demand a costly onsite service call. Cutting-edge online access software and experienced engineers together enable Progent to resolve most network issues quickly and affordably. Progent is an industry leader in online troubleshooting and remote system analysis.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Service for High Network Availability
For businesses with vital applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-conscious offices whose clients require instant recourse to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
- Best Practices
Progent’s team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, in the trenches of network service, executing a broad variety of IT projects for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert IT skills, but also a consultant with proven methods for using technical knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits by the minute. As a result, you owe only for received services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you won't be tempted to allow minor problems to fester.
- Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each staff member to each customer. The practice of detailing and archiving service records results in more effective service and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.