Fast Remote Troubleshooting for Arlington IT Networks
For companies located in Arlington or anywhere in Texas, Progent offers online support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting issues.
Progent's remote support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology required to resolve most information system issues quickly. Efficient support lowers immediate costs because solutions use up fewer chargeable minutes. Online support also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with indirect costs by minimizing or avoiding network downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting know-how is particularly valuable for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your IT service investment. Progent bills per minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike many online service firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for billing save you from scenarios where fast repairs manage to turn into major invoices. Progent's skill at dealing with problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a set of customized tools and field-tested methodologies which allow the maximum level of effectiveness for online consulting and repair for information networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's online support team to interface to your company's environment without breaching system security.
Progent's proven service reporting system includes comprehensive records of all support that Progent's customers have received. Progent's staff engineers have access to the specifics of support rendered to each customer by any consultant. This database of trouble tickets and repairs is stored as a readily accessible support knowledge base that enables Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's online service specialists are able to arrive at optimal solutions promptly.
Online support services offered by Progent to customers in Arlington and anywhere in the state of Texas include:
Authorized Windows Support
Progent's Microsoft-qualified remote service experts can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide variety of platform support services including
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 application development,
Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop services to assist you business to install, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and certifies an individual's networking knowledge at the expert level. Cisco CCIEs can handle even the most complex problems surrounding network design, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs provide exceptional value because their broad expertise permits them to resolve problems rapidly. In common instances, less seasoned service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can connect to your computer system using the latest remote troubleshooting tools in order to perform efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's top-selling family of connectivity devices by delivering services such as:
CISSP and ISSAP Qualified Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help you to recover rapidly after a damaging breach. Security support services available from Progent cover thorough information security and compliance analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from malicious attacks; integrating firewalls; establishing safe mechanisms for remote and mobile connectivity; defending your email infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Progent offers advanced online support services to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent process for restoring services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote consulting services to address a broad range of information technologies including network architecture, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified management in environments that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's group-based approach to solving technical issues enables fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency online assistance resolving problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all critical areas of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide web-based management and world-class security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so that all potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Arlington Business Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Call Center service offerings for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the resources to support an in-house Call Center but who want fast response from an effective Call Center with proficient telephone assistance plus the ability to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a transparent extension of your existing Helpdesk organization. Progent's Virtual Help Desk can operate as a an escalation alternative for the most difficult computer system challenges, or be ready in overflow circumstances when your other support engineers are overwhelmed.
Progent's Call Center staff of seasoned information technology professionals provides your customers in Arlington or anywhere in the state of Texas immediate assistance from an efficient technical support group with years of background providing phone help and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant driver of company efficiency, and Progent's intent is to solve instead of merely record network issues.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Group can supply phone-based advanced consulting support and education in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and education for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Arlington, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your business so your computer support is proactive rather than reactive. By uncovering looming issues before they cause crashes, system monitoring can avoid disruptive and expensive network breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks based on a combination of platforms.
To get in touch with Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Arlington or anywhere in the state of Texas, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective IT support whenever your organization requires it. Long experience providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair computer problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.
Even if your Arlington organization relies on a regular freelance support technician or maintains an in-house IT staff that know how to deal with common computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to resolve unexpected system crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Offices in Arlington
Progent's online IT consulting services enable your Arlington organization to experience the advantages of immediate, expert network support without the expense of maintaining an in-house IT organization. Your network will derive greater business worth by becoming increasingly reliable, efficient, and protected. Benefits to your business include:
- Convenient virtual expansion of your local support resources
For most offices in Arlington or anywhere in Texas, local network service resources, whether consisting of outside consultants or an internal IT staff, can solve typical network problems. On the other hand, major troubles might occur when your regular resources are overstretched or absent, and some problems may involve technology that is unfamiliar to your usual support personnel. In these instances, Progent's online service specialists give you a convenient, quick, and affordable solution to supplement your regular resources and to transfer useful information to improve your capability to handle downstream problems locally.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller businesses commonly depend on individual freelance consultants. While independent consultants have smaller internal costs than larger support firms and can often charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the absence of fallback help may require your business to go without assistance during an IT crisis. As your company grows, network unavailability and problems with vital applications become more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of backup service experts to insure your network is always up and running.
- Build a Solid Basis for Seamless Expansion
Organizations typically begin with an IT architecture implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get piled on top of a shaky foundation. As a company grows, stability and expandability problems can impede the productivity of the business. These badly designed systems need proper analysis, smart strategic planning, and extensive technical knowledge to evolve to a system infrastructure able to provide the solid foundation to handle current business demands and facilitate future expansion.
- Work with Solution Providers Instead of Technology Resellers
Smaller organizations need guidance and technical training to negotiate an ever more complicated array of technology alternatives capable of promoting business success and enhancing efficiency. They hardly need a network engineer who is motivated to earn a commission on a certain vendor's products. Network support and product selling can result in a situation where the proposed
solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to align IT consulting with the real needs of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical expertise, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Network Support from Progent?
- Certified Knowledge of Microsoft's Full Line of Servers
Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Windows Server 2008 migration, Windows 2003 upgrades, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help per minute. As a result, you are charged just for delivered support. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be forced to permit simple problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by each staff member to each customer. The discipline of detailing and organizing service activity allows more effective support and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.