Immediate Online Technical Support for Arlington Texas Computer Systems
Urgent Remote Support for Arlington SystemsFor companies in Arlington Texas, Progent provides online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent leverage due to the fact that they have the practical experience and have access to the advanced technology required to solve the majority of information system problems rapidly. This reduces direct expenses because service calls use up minimal billable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization saves even more with incidental expenses by minimizing or eliminating system outages and related losses due to business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive remote technical support experience is particularly helpful in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing model for online support is designed to stretch your IT service investment. Progent bills per minute for phone consulting, so you are billed just for the support that you actually get. In contrast to many online support firms, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from situations where speedy. minor fixes manage to end up as major bills. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized tools and proven processes that promote the maximum degree of effectiveness for online engineering help and repair for information systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's remote service group to access your company's environment remotely without breaching corporate security.

Progent's proven technical support reporting application maintains extensive histories for all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of services delivered to every customer by any engineer. This database of issues and repairs is organized as a quickly searchable support database that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft open up other massive technical support knowledge bases and allow quick response from manufacturers' in-house product engineers with the result that Progent's online consulting experts can determine the most efficient resolutions quickly.

Online services provided by Progent to customers in Arlington Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading enterprises. Progent's ProSight line of network management outsourcing services covers all key facets of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so that all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Call Center or improving your existing organization, evaluating or enhancing Help Desk Call Center software products to address the particular demands of your company, or providing occasional phone support staff to supplement your existing Call Center group to deal with high-demand events such as software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of seasoned network experts offers your customers in Arlington Texas fast contact with a dependable network service resource with substantial experience offering telephone-based consulting and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a major contributor to business success, and Progent's goal is to solve rather than just document IT issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Group provides remote and in-depth engineering expertise and training in specific application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, customization, and education services, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Arlington Texas online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so that your computer maintenance is proactive and automated. By detecting looming trouble spots before they expand into full-scale emergencies, system monitoring can minimize disruptive and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on a variety of OS platforms.
How Your Arlington Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Arlington Texas, Progent's online network support engineers are ready to deliver professional and affordable IT help whenever your company requires it. More than 15 years of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix computer problems quickly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Arlington business works with a regular independent support technician or employs an in-house organization that can handle ordinary network problems, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to solve sudden network emergencies or particularly tough integration problems.

Advantages of Progent's IT Support for Businesses in Arlington Texas
Progent's remote technical help services enable your Arlington company to enjoy the benefits of on-call, world-class network support without the cost of maintaining an in-house IT organization. Your network will derive greater business worth by being increasingly available, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    For most offices in Arlington Texas, nearby computer service providers, whether made up of outside consultants or an in-house IT staff, can resolve typical network issues. However, IT crises sometimes strike when local support personnel are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your onsite support people. In these instances, Progent's online support specialists give you a convenient, quick, and budget-friendly solution to augment your local help and to transfer valuable knowledge to improve your capability to handle downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller businesses often depend on individual freelance service providers. Although freelance consultants have smaller internal costs than larger support organizations and can often charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of reserve personnel may force your company to wait for assistance during an emergency. As your business grows, network unavailability and problems with vital software are more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of backup support expertise to insure your network remains up and running.

  • Create a Scalable Basis for Smooth Expansion
    Businesses typically start with an IT architecture implemented on a shoestring budget. Lacking a strong framework, band-aid fixes often get piled onto an unstable foundation. When a company grows, reliability and expandability problems can hinder the productivity of the business. Such poorly built environments need proper analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a network architecture able to offer the stable foundation to meet current business requirements and facilitate future growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller businesses need advice and technical training to navigate through an increasingly complicated maze of product alternatives available for promoting business success and improving efficiency. These companies hardly need a network consultant who is trying to earn a commission on a certain vendor's products. Network support and product selling can result in a scenario where the proposed solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to align IT consulting with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical knowledge, refined support tools, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



An index of content::

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    Progent's ProSight family of managed IT services are intended to offer organizations who have small internal IT administration and support staffs with affordable help from world-class management platforms and consulting expertise. Benefits of Progent's ProSight line of managed services include predictable network management costs, smart automation of routine administrative processes, ongoing adoption of new information technology, smooth migration from older systems to up-to-date solutions, close alignment of computer technology with business goals, access to seasoned IT experts, and allowing management to focus on business instead of ever-changing information technology.

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    Progent has put together two ultra-affordable service packages designed to enable small companies to receive an independent security evaluation from a certified security consultant. With Progent's External Security Inventory Checkup, a security expert administers a comprehensive test of your network from outside your company firewall to determine potential weaknesses in the security profile you present to the public. With Progent's Internal Security Inventory Checkup, a certified security professional executes a network scan from an authorized computer inside your firewall to uncover vulnerabilities to inside attacks. The two security inventory packages are configured and executed from a protected external location.

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    Nexus series switches are designed to provide the speed, scale, availability, cloud readiness, density, data protection and manageability needed to function as the foundation of a world-class data center. Progent's Cisco-certified Nexus switch experts can provide remote and onsite support expertise to assist your business to create an optimal switch architecture, build pilot systems to validate your switching solution, install and configure Nexus switches, create and enforce appropriate policies, perform security vulnerability tests, set up advanced monitoring, fully utilize resources by means of virtualization technologies, troubleshoot switching and routing issues, maximize performance, plan for expected growth, and take advantage of the powerful zero-downtime capabilities incorporated into Cisco's Nexus products. Progent can also assist you to upgrade non-disruptively from outdated Nexus switches or Cisco Catalyst switches to up-to-date Nexus platforms.

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