Fast Remote Support for Arlington Information Networks
For companies located in Arlington or anywhere in the state of Texas, Progent provides remote support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's remote support experts provide excellent value due to the fact that they have the practical background and are equipped with the advanced technology required to resolve most network problems quickly. This lowers immediate costs because solutions use up minimal billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits even more in indirect costs by reducing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive remote technical support experience is particularly valuable for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to typical remote support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for billing save you from scenarios where fast fixes manage to turn into big bills. Progent's skill at dealing with problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of optimized technologies and proven processes that ensure the highest level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to access your company's system remotely without violating system security.
Progent's advanced customer support reporting system keeps detailed histories of all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of assistance provided to each Progent client by every Progent engineer. This archive of problems and responses is organized as a quickly searchable support knowledge base that enables Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's online service experts are able to come up with the best solutions promptly.
Online technical services provided by Progent to businesses in Arlington and anywhere in the state of Texas include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote service experts can deliver network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop support services to help you company to install, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking engineers, and validates a person's technical skills at the expert level. Cisco-qualified CCIEs know how to resolve the most stubborn problems surrounding network planning, integration, maintenance, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco CCIEs are an exceptional cost-effectiveness because their deep experience enables them to solve problems quickly. In many cases, less qualified engineers can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your environment by means of the latest on-line support technology in order to provide fast, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading family of connectivity devices by offering consulting services that include:
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of security services that can enhance the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or help your company to clean up rapidly following a damaging penetration. Security consulting services offered by Progent include: in depth data security assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; integrating firewalls; building secure techniques for remote and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote support services to address a broad spectrum of computer technologies such as system architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's leading corporations. The ProSight suite of IT management outsourcing services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Arlington Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for businesses who don't have the budget to support an internal Help Desk but who need quick access to an efficient Help Desk with professional telephone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Call Center is intended for bigger businesses and acts as a seamless extension of your existing Helpdesk organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource for complex network issues, or be available in hectic circumstances when your other support engineers are overwhelmed.
Progent's Help Desk Call Center team of experienced network consultants provides your clients in Arlington or anywhere in the state of Texas fast contact with a large network service group with extensive experience delivering phone help and online repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center the reputation as a significant enabler of business performance, and Progent's aim is to fix and not just record IT problems.
- Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts staff can supply remote and in-depth engineering expertise and education in key application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for familiar Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Arlington, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so your IT maintenance is proactive and automated. By spotting potential problems before they grow into full-scale emergencies, automated monitoring can avoid disruptive and expensive network failures. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a combination of operating systems.
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Arlington or throughout the state of Texas, Progent's phone-based computer support specialists are ready to deliver effective and economical IT support whenever your company requires it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity technology to fix computer problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Arlington company works with a regular independent consultant or employs an in-house IT staff that can deal with common computer issues, Progentís Microsoft certified consultants can still provide a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to deal with sudden network emergencies or particularly challenging integration problems.
Advantages of Progent's IT Support for Businesses in Arlington
Progent's remote support services allow your Arlington business to experience the benefits of on-call, world-class IT support without the expense of managing an in-house IT organization. Your network will acquire greater strategic value by becoming increasingly available, efficient, and protected. Advantages to your business include:
- Convenient remote expansion of your on-site support resources
With most businesses in Arlington and throughout Texas, local network service providers, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical technical issues. However, IT crises sometimes strike when your regular support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your local service technicians. In these situations, Progent's on-call service experts offer an easy, quick, and budget-friendly solution to augment your local resources and to convey useful information to improve your capability to handle downstream issues locally.
- Reduced Reliance on Individual Service Providers
For network maintenance, smaller offices often rely on independent freelance consultants. Although freelance consultants carry smaller internal costs than larger support companies and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of fallback help may force your company to wait for help during an emergency. As your business grows, network downtime and trouble with critical software become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of backup support expertise to make sure your network is always available.
- Create a Scalable Basis for Smooth Growth
Companies often begin with an IT architecture implemented on a modest budget. Without a scalable infrastructure, slap-dash fixes can get thrown onto a shaky foundation. As a company grows, stability and scalability issues can impede the success of the organization. Such poorly built systems need careful analysis, smart long-term planning, and wide IT knowledge to upgrade to a network infrastructure able to deliver the stable foundation to handle critical business requirements and facilitate future growth.
- Work with Problem Solvers Instead of Product Sellers
Smaller companies require guidance and technical training to negotiate an increasingly complicated array of product options available for promoting business growth and improving productivity. Businesses do not need a computer consultant who is attempting to resell a specific vendor's products. IT support and product selling can result in a situation where the recommended
solution is designed around a predetermined technology instead of the genuine needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to align technical expertise with the real needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent can provide world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 R2 migration, Windows 2003 upgrades, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits by the minute. Consequently, you are charged only for delivered support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services provided during regular working hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be tempted to permit less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local service firms who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by each staff member to every customer. The practice of detailing and archiving service records allows more effective service and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.