Fast Online Technical Support for Arlington Texas Computer Networks
For organizations located in Arlington Texas, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated tools necessary to solve the majority of information system problems quickly. Efficient support reduces immediate costs because solutions require fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your office. Your company benefits additionally in indirect expenses by reducing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support expertise is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.
Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the services that you actually get. In contrast to many remote support companies, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and clean model for pricing prevent situations where quick solutions manage to turn into large invoices. Progent's skill at disposing of technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of customized tools and field-tested processes that ensure the maximum level of effectiveness for online engineering help and repair for IT systems of any size. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to interface to your company's computer system remotely without violating system security.
Progent's sophisticated customer support database application maintains thorough histories for the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of support delivered to every Progent client by any engineer. This history of issues and solutions is organized as an easily retrievable proprietary knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick response from vendors' internal product engineers so Progent's online consulting specialists can determine the most efficient resolutions promptly.
Online support provided by Progent to customers in Arlington Texas include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support professionals can provide network repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a wide variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop services to assist your company to install, integrate, repair, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and validates a person's technical skills at the master level. Cisco CCIEs know how to handle even the most challenging problems occurring in network design, deployment, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network administration utilities and developing alternate approaches or locating software updates. Cisco CCIEs offer exceptional value since their broad expertise allows them to find solutions for problems quickly. In many instances, less seasoned consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can interface to your network via sophisticated remote support technology to provide quick, safe, and affordable diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs offer expertise in the entire range of Cisco's popular family of infrastructure devices. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless Access Points consulting expertise, Cisco wireless controllers integration consulting, Cisco VPN engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection services to improve the defenses of your Microsoft Windows, macOS and OS X, Linux environment against attacks or assist you to clean up quickly after a damaging breach. Security solutions available from Progent include: in depth information security and compliance evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; building secure mechanisms for remote and mobile access; guarding your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting to help companies of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a wide range of information technologies including network architecture, messaging solutions, network and operational security, plus UNIX and Windows integration. For server consolidation and simplified administration in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older systems to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency remote help analyzing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. The ProSight portfolio of outsourced network management services addresses all key areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking hardware such as switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these important areas of information technology allows customers to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Arlington Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Call Center support programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk staff of experienced network professionals offers your customers in Arlington Texas rapid access to an effective technical support resource with substantial experience offering phone help and remote repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center perception as a significant enabler of company efficiency, and Progent's policy is to solve and not simply record technical issues.
- Applications Support: Education, Programming, and Integration
Progent's Applications Experts Team offers phone-based professional engineering support and training in key business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Arlington Texas online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your environment so that your IT support is proactive rather than reactive. By detecting looming issues before they cause crashes, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments that support multiple OS platforms.
To contact Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Arlington Texas, Progent's online network support engineers are ready to provide professional and cost-effective IT support the instant your company requires it. Long experience delivering remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix computer problems quickly while eliminating the cost and lost time that comes with on-site support visits.
Even if your Arlington business has a regular independent consultant or maintains a full time organization that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to handle unexpected network crises or particularly complex integration problems.
Features of Progent's Remote Network Support for Arlington Texas
Progent's phone support, remote troubleshooting, network security consulting, and network administration services give companies in Arlington Texas the greatest leverage for your IT investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk call center support and system management, Progent's professionals can provide your office enterprise-level IT support while permitting you to avoid the cost and hassle of running a full-service in-house IT organization. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Arlington Texas and is also ideal for networks in more remote regions that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad selection of Microsoft support tools, service databases, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent provides online support on a minute-by-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for online service and imposes no monthly subscription fee for services provided during regular business hours. This saves you from paying big bills for simple repairs.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers help from authorized specialists with skill in planning, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting offerings consist of system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting expertise for critical application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Software Development and Debugging
Oracle Management and Application Programming
MySQL Management Support and Software Design
Amazon MWS Software Integration
By providing a convenient centralized source for network generalists and specialists, Progent can deliver timely, affordable, and comprehensive information technology solutions that address the specific needs of your company.
- Sophisticated Online Connectivity Software
Secure remote connectivity allows Progent's service professionals to see precisely what your users see. This makes it possible to find quick fixes to problems that might otherwise demand a costly onsite visit. Cutting-edge online connectivity software and experienced technicians together allow Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Support for Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Service for High System Availability
For offices with mission-critical applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained businesses whose clients need immediate access to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT knowledge, fine tuned remote support software, and understanding of corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Line of Server Platforms
Progent can provide in-depth support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 expertise, Windows 2003 maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help by the minute. As a result, you owe just for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for support services provided during regular business hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar freelance service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.