Immediate Online Support for Arlington Texas Information Networks
For organizations in Arlington Texas, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with complex networking issues, plus the services of CISA and CISSP-accredited security experts to help with high-level security design and troubleshooting issues.
Progent's remote technical support experts provide exceptional value because they have the practical experience and are equipped with the sophisticated technology required to resolve most network issues rapidly. Efficient support reduces immediate expenses since service calls accumulate minimal chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company saves even more with incidental expenses by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting know-how is especially important for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing policy for remote help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you receive. Unlike typical online service companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with situations where fast repairs manage to turn into substantial bills. Progent's penchant for handling technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized technologies and proven processes which ensure the highest level of effectiveness for remote engineering help and repair for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to communicate with your environment remotely without violating corporate security.
Progent's proven technical support database application stores extensive records for the support that Progent's clients have received. Progent's staff service personnel have access to the records of all help rendered to every customer by any consultant. This archive of trouble tickets and resolutions is stored as a conveniently retrievable proprietary database that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft open up other extensive technical knowledge bases and permit quick access to manufacturers' internal engineering staff so Progent's online service experts are able to determine the best resolutions quickly.
Remote services available from Progent to businesses in Arlington Texas include:
Certified Windows Support
Progent's Microsoft-premier online service engineers can deliver network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide range of technology support including Microsoft Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration consulting, Microsoft Teams planning and integration, Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop consulting and support services to help you company to install, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services include providing Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and validates an individual's technical skills at the expert level. Cisco CCIEs know how to resolve the most complex problems associated with network design, installation, management, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network administration tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad expertise enables them to resolve problems quickly. In many cases, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system via sophisticated remote troubleshooting tools in order to perform efficient, safe, and economical analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading family of networking appliances. Cisco networking consulting provided by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless Access Points engineering expertise, Cisco wireless controllers consulting, Cisco Security and VPN Consulting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can improve the immunity of your Microsoft Windows, macOS and OS X, Linux network against assaults or help you to clean up rapidly following a damaging penetration. Security services offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious attacks; integrating firewalls; establishing secure mechanisms for remote and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Microsoft 365 Exchange Online integration with local Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for restoring applications and services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based support services to address a broad array of information technologies including system infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in networks that incorporate Linux with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered environments. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services covers all critical areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup product vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and allow transparent backup and rapid recovery of vital files, applications, images, and VMs. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or software bugs. Managed services available in the ProSight DPS portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed backup services are best suited for your network.
- Patch Management: Patch Management Services
Progent's support services for patch management provide organizations of any size a flexible and affordable solution for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic information network. Besides optimizing the protection and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic initiatives and activities that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and enter your password you are requested to confirm who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this second form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can register several verification devices. For more information about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based control and world-class protection for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows clients to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Arlington Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Help Desk programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center staff of veteran network consultants offers your computer users in Arlington Texas instant communication with an efficient support resource with years of experience offering phone support and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a major driver of business productivity, and Progent's target is to resolve instead of simply annotate technical issues.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides online and in-depth consulting support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For more concerning Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Arlington Texas online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your network maintenance is proactive and automated. By anticipating looming issues before they cause network outages, remote monitoring can minimize disruptive and costly service crises. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a mix of platforms.
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Arlington Texas, Progent's phone-based computer support specialists are ready to provide expert and affordable IT help the instant your business has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Arlington business relies on a local independent support technician or maintains a full time IT staff that can deal with the majority of computer problems, ProgentÔŅĹs Microsoft certified engineers are available to offer an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to handle unexpected system emergencies or especially challenging integration projects.
Benefits of Progent's IT Support for Businesses in Arlington Texas
Progent's remote network troubleshooting services enable your Arlington business to experience the advantages of timely, enterprise-class network support without the cost of managing an in-house IT staff. Your information system will acquire added strategic value by becoming increasingly available, efficient, and secure. Advantages to your company include:
- Seamless virtual expansion of your local IT resources
With most offices in Arlington Texas, local computer support resources, whether consisting of freelance consultants or an internal IT staff, can resolve typical network issues. On the other hand, major troubles sometimes occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service personnel. In these cases, Progent's on-call support professionals provide an easy, fast, and affordable solution to augment your regular help and to pass on useful knowledge to increase your ability to resolve future issues in-house.
- Less Reliance on Freelance Consultants
For network maintenance, smaller organizations commonly rely on independent freelance consultants. Although independent service people have smaller internal costs than big service organizations and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the lack of reserve help may require your business to wait for assistance during an IT crisis. As your company grows, network downtime and trouble with critical applications are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service expertise to insure your network remains up and running.
- Build a Solid Basis for Seamless Growth
Organizations typically start with an information system implemented on a shoestring budget. Without a scalable infrastructure, band-aid fixes often get piled onto a weak foundation. When a network grows, reliability and expandability issues can impede the success of the business. Such poorly designed environments require careful analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a network infrastructure able to provide the stable foundation to handle current business requirements and simplify downstream expansion.
- Interact with Solution Providers Rather Than Product Resellers
Smaller offices require guidance and technical training to navigate through an ever more complicated maze of technology options capable of accelerating business growth and enhancing efficiency. They do not need a computer engineer who is attempting to resell a specific vendor's products. IT support and product selling can lead to a scenario where the recommended
solution is designed around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match technical expertise with the best interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical background, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry experience, at the front lines of IT service, executing a broad range of technical projects for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This means that you get not only expert IT skills, but also a consultant with field-tested approaches for using technical knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits per minute. Consequently, you pay only for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for support services delivered during normal business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be tempted to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Companies who work with trusted freelance service providers or who employ internal support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your information network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.