Fast and Affordable Remote Support for Arlington Information Networks
Urgent Phone Help for Arlington SystemsFor companies in Arlington or anywhere in the state of Texas, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-accredited security consultants to handle high-level security design and diagnostic jobs.

Progent's online technical support experts provide exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because solutions accumulate minimal billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company saves even more in indirect costs by minimizing or avoiding system outages and related losses resulting from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote consulting experience is especially important for organizations that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are billed only for the services that you actually get. Unlike typical online support firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with scenarios where speedy. minor solutions manage to turn into big tabs. Progent's skill at handling problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized technologies and field-proven processes that ensure the highest level of effectiveness for remote consulting and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to connect to your environment without breaching corporate security.

Progent's proven technical support reporting system stores detailed documentation of the support that Progent's customers have been provided. Progent's staff consultants have access to the records of services delivered to each customer by every Progent consultant. This history of problems and resolutions is organized as an easily exploitable internal knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional massive support databases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote consulting experts can come up with optimal resolutions promptly.

Online technical services offered by Progent to businesses in Arlington and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their networking hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology allows customers to complete major projects economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent’s shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center team of veteran information technology consultants provides your workers in Arlington or anywhere in the state of Texas immediate communication with an efficient technical support group with years of background offering phone support and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center perception as a key contributor to business productivity, and Progent's target is to fix and not just report technical problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Team provides online advanced consulting expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, customization, and education services, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Arlington, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your network maintenance is proactive rather than reactive. By anticipating potential issues before they result in crashes, automated monitoring can avoid stressful and expensive service breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems powered by a mix of OS platforms.
How Your Arlington Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Arlington or throughout the state of Texas, Progent's online network support engineers are ready to provide expert and economical IT support the moment your organization has to have it. Long experience providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair IT problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Arlington company relies on a regular independent consultant or maintains an in-house organization that know how to handle ordinary computer problems, Progent’s Microsoft certified engineers can provide a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to deal with unexpected system crises or particularly challenging integration projects.

Benefits of Progent's Network Help for Organizations in Arlington
Progent's online IT consulting services enable your Arlington company to experience the advantages of on-call, enterprise-grade network support without the expense of managing an in-house IT organization. Your network will acquire greater business worth by being more available, productive, and protected. Advantages to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most offices in Arlington and throughout Texas, nearby network support resources, whether represented by freelance consultants or an internal maintenance staff, can resolve typical technical issues. On the other hand, serious problems can spring up when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual support personnel. In these instances, Progent's online support experts give you a convenient, quick, and budget-friendly solution to augment your local resources and to convey valuable information to increase your ability to deal with downstream issues locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller companies often depend on individual freelance consultants. Although independent consultants carry less overhead than larger consulting organizations and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the lack of reserve help may force your company to wait for help during an emergency. As your network grows, system downtime and problems with vital applications are more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of backup support expertise to make sure your network remains up and running.

  • Build a Scalable Foundation for Smooth Growth
    Businesses typically start with an information architecture created on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes can get piled on top of an unstable foundation. When a company grows, reliability and expandability problems can hinder the success of the organization. Such badly built systems require careful assessment, intelligent long-term planning, and extensive IT expertise to evolve to a network infrastructure able to deliver the stable foundation to meet vital business demands and simplify future expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller businesses need advice and technical education to navigate through an ever more complicated maze of technology alternatives available for accelerating business success and improving productivity. They hardly need a computer consultant who is trying to resell a specific vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align technical expertise with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical expertise, fine tuned support software, and familiarity with corporate IT enable offices to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

How Does Our Company Start Getting Online Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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    Progent uses an enterprise-class support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports transmitted by each staff member to every customer. The practice of detailing and organizing support records results in more effective service and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.

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    The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 10 years of support in Microsoft integration, assures you success in selecting the version and configuration of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also assist you with designing, deploying, administering and supporting powerful IT applications powered by Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 or Windows NT.

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    Progent can provide enterprise customers the services of a NetApp-certified consultant to deliver online or on-premises support for NetApp's complete family of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVauly continuous backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN solutions supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive updates, system management, security and compliance, high availability, and remediation. Progent offers Level 3 support to help you to take care of problems with NetApp SAN storage deployments quickly and affordably based on best practices.

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    Progent's Solaris platform consulting services provide small companies and software developers help with managing and supporting Solaris environments that coexist with Microsoft-powered technology. Progent offers your organization access to Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide range of experience offers you an easy one-stop consulting firm to help you create and maintain a protected and robust mixed-platform connectivity and communications environment that supports Solaris and Microsoft interoperability by combining Microsoft Windows with popular versions of UNIX such as Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or leading Linux platforms including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.

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    Progent can help your business in all facets of your upgrade to Exchange 2016 including designing high availability (HA) architecture for a local, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; determining storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant client access services; planning, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their reach, lower their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.

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