Fast and Affordable Remote Technical Support for Arlington Texas Networks
For organizations located in Arlington Texas, Progent provides online technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.
Progent's online technical support experts offer exceptional value because they have the real-world experience and are equipped with the advanced technology required to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls require fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with incidental expenses by reducing or avoiding system outages and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is especially valuable in environments that rely on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are charged just for the services that you actually get. Unlike typical online support organizations, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean model for billing save you from situations where speedy. minor solutions somehow end up as big bills. Progent's penchant for dealing with problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized technologies and field-tested processes that permit the maximum level of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to link to your company's system remotely without breaching network security.
Progent's sophisticated service reporting application includes extensive documentation of all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services rendered to each client by any engineer. This history of trouble tickets and solutions is stored as a conveniently exploitable proprietary knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and close associations with key vendors including Cisco and Microsoft make available additional extensive support databases and allow fast access to vendors' in-house support staff so Progent's online service experts can find the most efficient solutions in the least time.
Remote support services offered by Progent to clients in Arlington Texas include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers can provide network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a wide variety of technology support services including Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams expertise, Skype for Business planning and deployment support, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop consulting and support services to assist your company to install, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include offering Windows 11 planning and upgrade support and Windows 10 configuration consulting, plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for network infrastructure professionals, and validates a person's networking skills at the expert level. Cisco-qualified CCIEs know how to handle the most challenging issues encountered in network planning, deployment, administration, compliance, and repair. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or locating program updates. CCIEs offer excellent cost-effectiveness because their deep experience allows them to fix problems rapidly. In common instances, less experienced engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network using the latest on-line troubleshooting technology to provide efficient, secure, and affordable diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's popular selection of connectivity devices. Cisco infrastructure consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless APs consulting expertise, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to complete the time-critical first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can help you to identify and quarantine breached servers and endpoints and guard undamaged resources from being compromised. If your Arlington network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Recovery Help
Progent's ransomware recovery experts can assist your Arlington organization to restore an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's team of cybersecurity specialists bring the wide range of skills required to reconstruct all critical facets of a compromised system quickly and with little data loss. To find out more, visit Progent's ransomware removal and operational continuity services.
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services that can bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or help your company to recuperate quickly after a damaging breach. Security solutions offered by Progent cover thorough data security assessment utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote support services to help companies of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine physical IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Microsoft 365 Exchange Online integration with local Exchange environments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based support services to address a wide array of computer technologies including system architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that include Linux with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux-powered environments. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.
Important Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's top enterprises. The ProSight suite of outsourced network management services covers all critical areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and fast recovery of important files/folders, applications, system images, plus VMs. ProSight DPS helps your business protect against data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer businesses of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving IT system. Besides optimizing the security and reliability of your computer network, Progent's software/firmware update management services permit your IT staff to focus on more strategic initiatives and tasks that deliver the highest business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other personal devices. Using 2FA, when you sign into a secured application and give your password you are asked to confirm who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this added form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. For details about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of in-depth reporting plug-ins designed to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special fields of computer technology enables customers to execute major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Arlington Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the leading PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center staff of veteran information technology consultants gives your clients in Arlington Texas instant communication with a reliable technical support group with years of experience offering telephone-based consulting and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk recognition as a key driver of company efficiency, and Progent's target is to resolve instead of just record network problems.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team offers online and in-depth consulting support and training in key business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To find out additional information about Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center2, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Arlington Texas online IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can customize SCOM for your business so your network support is proactive rather than reactive. By exposing possible issues before they expand into downtime, system monitoring can avoid disruptive and expensive information system crises. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems based on a combination of OS platforms.
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Arlington Texas, Progent's phone-based computer support specialists can deliver expert and cost-effective system support whenever your company has to have it. Over two decades of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Arlington company works with a local freelance consultant or maintains an in-house organization that know how to handle day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can still provide an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to address unexpected network crises or particularly tough integration projects.
Features of Progent's Online Network Support for Arlington Texas
Progent's phone help, Internet-based repair, system security expertise, and network management services give businesses in Arlington Texas unparalleled leverage for your support investment. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Arlington Texas and is also ideal for networks in more remote areas that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad selection of Microsoft support utilities, service information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides online help on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent has no minimum charge for online service and imposes no monthly subscription fee for services delivered during normal working hours. This protects you from facing big bills for routine repairs.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco offers help from on-staff professionals who have skill in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's core support offerings consist of system integration, MS Exchange consulting, system security design, and Co-managed Help Desk services. Progent's Experts Team offers world-class consulting support for critical business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management and Software Development
MySQL Management and Software Design
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service one-stop source for network generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that address the specific needs of your company.
- State of the Art Remote Connectivity Tools
Secure remote access permits Progent's support experts to observe exactly what your users see. This makes it possible to find fast solutions to problems that might otherwise demand a costly onsite service call. Effective remote access software and expert engineers together allow Progent to resolve most IT problems quickly and economically. Progent is a pioneer in online support and automated network tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24-hour Support for Maximum System Availability
For offices with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-constrained organizations whose workers need immediate access to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical background, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Getting Remote Computer Support from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, at the forefront of IT service, performing a wide variety of technical tasks for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This ensures that you get not only expert technical skills, but also a support engineer with field-tested methods for using computer knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has little competition. Businesses who utilize trusted freelance consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.