Immediate Online Troubleshooting for Arlington Texas IT Networks
Urgent Phone Technical Support for Arlington SystemsFor businesses located in Arlington Texas, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the services of CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.

Progent's remote support experts offer excellent leverage due to the fact that they have the practical experience and are equipped with the advanced technology necessary to solve most network issues rapidly. Efficient support reduces direct costs since service calls use up minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves additionally in indirect costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support expertise is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing model for online support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the support that you receive. In contrast to typical remote service firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate situations where fast repairs somehow end up as big tabs. Progent's penchant for solving technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized tools and field-tested methodologies which allow the highest level of efficiency for remote technical support and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to link to your company's system remotely without breaching system security.

Progent's advanced service reporting application keeps extensive documentation describing all support that Progent's clients have received. Progent's staff service personnel have the benefit of the records of assistance provided to each Progent client by any consultant. This database of trouble tickets and repairs is stored as a readily retrievable support knowledge base that permits Progent's remote support experts to share their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft make available additional extensive technical support databases and permit quick response from vendors' in-house engineering staff with the result that Progent's online service experts are able to find the best resolutions in the least time.

Online support services offered by Progent to clients in Arlington Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge technology used by many of the world's leading enterprises. The ProSight suite of network management outsourcing services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and allow transparent backup and rapid restoration of important files/folders, apps, images, and VMs. ProSight DPS lets you recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user error, malicious insiders, or application glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information system. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic projects and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected online account and enter your password you are asked to confirm your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this second form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple verification devices. To learn more about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time reporting utilities created to work with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Call Center consulting support can aid you in establishing an effective new Help Desk or enhancing your current one, identifying or modifying Call Center software products to handle the special requirements of your corporation, or providing occasional online personnel to reinforce your existing Help Desk Call Center resources to handle unusually busy situations like software transitions, mass updates, or rolling out new applications.

    Progent's Call Center team of experienced information technology consultants provides your customers in Arlington Texas immediate contact with a dependable network service group with extensive background providing phone support and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a major contributor to business productivity, and Progent's policy is to resolve and not simply record technical problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply online professional consulting support and training in key business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Office Excel. To find out more information about Progent's expertise, custom development, and education services, go to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center2, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Arlington Texas online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can adapt Operations Manager to suit your environment so that your network maintenance is proactive and automated. By detecting possible problems before they evolve into crashes, proactive monitoring can avoid stressful and expensive network failures. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks based on a variety of platforms.
How Your Arlington Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Arlington Texas, Progent's online computer support engineers are ready to provide effective and cost-effective system help the instant your business needs it. Over 20 years of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to repair IT problems quickly while eliminating the expense and lost time associated with on-premises support calls.

Even if your Arlington office deals with a local freelance consultant or maintains a full time organization that can handle day-to-day computer problems, Progent's Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to address sudden network emergencies or especially tough integration projects.

Features of Progent's Online Computer Support for Arlington Texas
Progent's phone support, Internet-based troubleshooting, network security expertise, and system management services give businesses in Arlington Texas unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk call center services and system management, Progent's experts can deliver your office enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking allow businesses to escape the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional background, in the trenches of IT service, performing a wide range of technical tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This guarantees that you get not only expert technical help, but also a consultant with proven approaches for applying technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits per minute. Consequently, you pay only for received support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for support services provided during normal working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you will not be forced to permit minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by every staff member to each client. The discipline of detailing and archiving service records allows more efficient support and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who won't release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your IT network from painful and costly availability losses.
How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall.

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    Progent's Microsoft-certified consulting experts have over 10 years of background planning, implementing, optimizing and troubleshooting Microsoft SCOM environments and can provide companies of all sizes advanced remote or onsite consulting support for SCOM 2012. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that provides the performance and resilience required to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs based on leading practices for monitoring network fabric as well as both Microsoft and third-party apps and services. In addition, Progent can deliver fast remote or on-premises technical support to help you to remediate serious issues uncovered by System Center 2012 Operations Manager.

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    Progent's Cisco-premier CCIE network engineers can help you to manage your existing PIX or Cisco ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, configure, tune, administer and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services

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    Progent's data protection experts can help your company to create, implement and debug a backup plan based on MSP360 software. MSP360 offers file or image backup/recovery for virtual machines and physical machines, works with all leading public clouds, and allows you to create a backup ecosystem with a minimum RTO and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and management of your backup environment to protect against data loss resulting from user mistakes, system errors, ill-intentioned insiders, and malware assaults like ransomware. To find out more, see ProSight DPS 360 Backup solutions.

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    Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.

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    Progent's ProSight Virtual Hosting offers advanced virtualization technology, a state-of-the-art data center, and the technical support expertise of Progent's Microsoft-certified consulting team to provide small and midsize companies with a complete information technology outsourcing alternative that improves network availability and protection, reduces management distraction, and lowers expenses. With Private Cloud Hosting, a small or midsize company can have all of its operating system platforms and critical application servers supported within a secure and fault tolerant data center on a fast, non-stop virtual server configured and maintained by Progent's network service experts.

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