Fast and Affordable Remote Technical Support for Arlington Texas Computer Networks
Immediate Remote Support for Arlington SystemsFor businesses in Arlington Texas, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.

Progent's online support engineers provide exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated technology needed to solve the majority of network issues quickly. This reduces immediate costs since solutions require minimal chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your organization saves additionally in indirect costs by reducing or eliminating network outages and related losses resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online technical support expertise is especially important for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike many remote support firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with situations where speedy. minor repairs manage to turn into major tabs. Progent's penchant for handling technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized tools and proven methodologies that permit the maximum level of effectiveness for remote engineering help and repair for information systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's Technical Response Center to link to your company's environment without breaching network security.

Progent's advanced service reporting application includes extensive records describing the service that Progent's customers have been provided. Progent's team engineers have access to the records of services provided to each Progent customer by every consultant. This archive of issues and repairs is structured as a readily searchable internal knowledge base that permits Progent's online support experts to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft make available other massive technical databases and allow quick access to manufacturers' in-house support staff with the result that Progent's online service specialists can arrive at the best resolutions promptly.

Remote technical services provided by Progent to companies in Arlington Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight line of outsourced network management services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup product companies to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup operations and enable transparent backup and fast restoration of vital files, apps, images, and VMs. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed services in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting updates to your dynamic information system. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services permit your IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, when you sign into a protected application and enter your password you are asked to confirm your identity on a unit that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used as this second form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several verification devices. To find out more about Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you�re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk service offerings for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent’s Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned information technology consultants provides your computer users in Arlington Texas immediate access to a large support resource with years of experience delivering phone consulting and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a solid enabler of company performance, and Progent's policy is to resolve rather than simply report network issues.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Group can supply online professional engineering expertise and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Arlington Texas online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can tune SCOM to fit your environment so your network support is proactive and automated. By spotting looming problems before they expand into network outages, remote monitoring can head off disruptive and expensive network failures. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that incorporate a combination of operating systems.
How Your Arlington Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Arlington Texas, Progent's phone-based network support specialists are ready to deliver professional and economical system help whenever your business requires it. More than a decade of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online access tools to repair network problems rapidly while avoiding the expense and lost time associated with on-site service calls.

Even if your Arlington organization relies on a regular freelance support technician or maintains an in-house IT staff that know how to handle day-to-day network issues, Progent's Microsoft certified consultants can provide a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the time or the expertise to address unexpected system emergencies or particularly tough integration projects.

Details of Progent's Remote Computer Services for Arlington Texas
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services give businesses in Arlington Texas unparalleled leverage for your support investment. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can deliver your office world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, in the trenches of network service, executing a broad variety of IT projects for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert IT skills, but also a consultant with proven methods for using technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits by the minute. As a result, you owe only for received services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you won't be tempted to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each staff member to each customer. The practice of detailing and archiving service records results in more effective service and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



An index of content::

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    Progent provides small businesses two ultra-affordable security inventory packages that include, at a set price, remotely administered inventory scans of your network security profile which are evaluated by certified information security specialists who assess the data collected by the remote scan, present unbiased summaries of your current network security, and offer recommendations for remediation. Progent offers two non-overlapping security inventory packages for external and internal scanning that are priced to meet the restricted budgets of small companies while delivering enterprise-class evaluations of your IT network's exposure to assault.

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    Progent's Cisco CCIE-certified networking consultants have extensive experience assisting ISPs to architect, deploy, manage, tune, and debug fault-tolerant, scalable connectivity environments appropriate for public networks.

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    Progent's Wireless Consulting Services provide a fast, affordable option for companies of any size to configure, manage and repair cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and install appliances such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile email and online applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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    Progent's Citrix-certified experts can help your organization to evaluate the strategic value of the available editions of Essentials for Hyper-V, assist you to use Citrix administration utilities with your Hyper-V network, and demonstrate to you how to use Citrix Essentials for Hyper-V to improve the performance, availability, consistency, and recoverability of your virtual network while lowering the cost of equipment and operations and simplifying administrative processes.

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    Progent can assist you to understand the wealth of subscription plans offered with Microsoft 365, formerly branded Office 365, and configure your network with Microsoft 365 so you realize maximum business value. Progent supports multi-vendor networks that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and manage hybrid solutions that seamlessly integrate local and cloud products and services.

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    Progent can assist small and mid-size businesses to provide their offsite workforce with seamless integration with cloud resources.

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    Progent provides nationwide remote technical support and consulting services for companies that operate Apple Mac environments or whose information systems include a mix of Apple macOS and OS X with Microsoft technology. Progent's consultants can provide Apple macOS and OS X users a variety of services including desktop assistance, upgrading to the current edition of OS X from other earlier editions of macOS and Mac OS X, plus expertise with Apple macOS and OS X applications. Progent can also help your business with iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud. Online network consulting offers optimum return for your information technology budget by preserving user productivity and limiting the time charged for computer analysis and repair. Advanced online support technology and skilled technicians and consultants allow Progent to handle most IT problems without squandering time and money by going to your location. In most of situations your network problems can be dealt with by telephone or through a mix of telephone help and remote access. Progent can put you in touch with Cisco CCIE network experts and CISSP premier security professionals to assist you with the most challenging network problems.

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    Progent offers comprehensive support for every step of your Exchange Server 2010 upgrade including end-to-end project management services, site readiness preparation, project design and documentation, specification of all new software licenses and hardware required, recommended sourcing, pilot verification at client site or at Progent's testing lab, setting up temporary coexistence of Exchange 2010 and Exchange 2003 or 2007, deployment of the solution, decommissioning the old system, and webinar training for client's support staff and end users.

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    Cisco's security and offsite access solutions for small to mid-size businesses offer a full range of manageable protection hardware and software to help you protect your entire information system. Cisco's VPN line includes switches, firewalls, and VPN solutions. Progent's expert staff of consultants includes experienced specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security solutions that fit most closely with your corporate objectives.

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    Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by every staff member to every customer. The practice of documenting and archiving support records allows more effective support and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.

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    Microsoft Lync 2013, now called Skype for Business, allows organizations of any size to create a centrally managed and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, web conferencing with application sharing, and both IP and PSTN calling across a wide assortment of stationary PCs and mobile devices. Progent's certified Lync Server 2013 experts and network integrators can assist you to assess the business benefits of Lync Server 2013, design an in-house, cloud-resident (with Microsoft Lync Online) or mixed topology suitable for your present and long-term goals, deploy Lync 2013 so as to speed up your return on investment, and provide live webinar and on-premises training to your IT team and users. Progent has in-depth expertise in critical components of a Lync Server 2013 deployment including Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync 2013 with popular Microsoft 365 apps such as Outlook clients and PowerPoint.

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