Immediate Online Help for Arlington Computer Systems
For businesses located in Arlington or anywhere in the state of Texas, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security experts to help with advanced security design and troubleshooting issues.
Progent's remote technical support engineers offer exceptional leverage because they possess the real-world experience and are equipped with the sophisticated technology required to resolve the majority of network problems quickly. Efficient support lowers immediate costs because service calls require fewer billable minutes. Online support also avoids the expense of sending a consultant to your office. Your company benefits even more with incidental costs by reducing or avoiding network outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support experience is especially important in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing model for remote help is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike typical remote service organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with situations where quick fixes somehow end up as major invoices. Progent's skill at dealing with problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized tools and field-tested methodologies which promote the highest degree of efficiency for online help and repair for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's Technical Response Center to access your company's network remotely without breaching network security.
Progent's sophisticated service database system maintains comprehensive histories for the support that Progent's customers have been provided. Progent's staff engineers have access to the records of assistance rendered to every Progent client by any engineer. This archive of anomalies and fixes is structured as a readily exploitable proprietary knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to determine optimal resolutions in the least time.
Online services offered by Progent to customers in Arlington and anywhere in the state of Texas include:
Authorized MS Windows Support
Progent's Microsoft-premier online service engineers can provide network troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration support, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop support services to help you business to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration support plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the top accreditation for network professionals, and validates a consultant's technical skills at the master level. Cisco-qualified CCIEs can resolve even the most challenging challenges associated with network infrastructure design, deployment, administration, compliance, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or locating program patches. Cisco CCIEs are an exceptional value because their depth of experience enables them to find solutions for problems quickly. In typical cases, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can tie into your environment via advanced on-line troubleshooting tools to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading selection of infrastructure products. Cisco networking expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point planning and set up, Aironet APs consulting support, Cisco wireless controllers support Services, Cisco VPN and Security engineering support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to enhance the defenses of your Windows, Apple macOS and OS X, or Linux environment against assaults or help your business to clean up quickly after a serious breach. Security support services available from Progent cover comprehensive network security and compliance evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile access; defending your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help organizations of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that combine on-premises resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide array of computer technologies including network architecture, email solutions, system and operational security, plus UNIX and Windows coexistence. For server economization and easy administration in networks that combine Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to utilize the same advanced technology deployed by many of the world's top enterprises. The ProSight line of outsourced network management services covers all critical aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Arlington Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk support alternatives for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the top PSA platform for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk staff of veteran network professionals provides your customers in Arlington or anywhere in the state of Texas rapid access to an efficient support resource with years of experience providing telephone-based support and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a major contributor to business efficiency, and Progent's aim is to solve instead of merely document network problems.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Team can supply online advanced consulting expertise and education in key application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Arlington, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so that your computer support is proactive and automated. By exposing looming problems before they grow into full-scale emergencies, remote monitoring can minimize stressful and expensive information system breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that support a mix of operating systems.
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Arlington or throughout the state of Texas, Progent's phone-based network support engineers can deliver professional and cost-effective system support the moment your organization has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access tools to repair computer problems quickly while avoiding the cost and lost time associated with on-site service calls.
Even if your Arlington business has a regular independent support technician or maintains a full time IT staff that can handle the majority of computer issues, Progentís Microsoft certified consultants can offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to deal with unexpected system emergencies or especially challenging integration problems.
Features of Progent's Remote Computer Support for Arlington
Progent's phone support, remote repair, system security expertise, and system management services offer offices in Arlington or throughout the state of Texas the greatest leverage for your IT budget. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can deliver your business enterprise-level network support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT organization. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Arlington and is also ideal for networks in more remote areas of Texas that lack technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a broad selection of Microsoft support utilities, technical information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent offers online help on a minute-by-minute basis, so you are charged only for the support you receive. Progent asks for no minimum fee for phone service and asks for no periodic subscription fee for support services provided during regular working hours. This protects you from paying big invoices for quick fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide the services of authorized professionals who have skill in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support offerings consist of technology integration, Microsoft Exchange expertise, network security design, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting expertise for specific business applications. Help offered by the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management Support and Software Development
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service centralized resource for network generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough information technology solutions that align with the special requirements of your business.
- Advanced Online Connectivity Tools
Secure remote connectivity permits Progent's support experts to see precisely what your customers see. This makes it easier to find quick fixes to issues that might otherwise require a costly onsite service call. Sophisticated online connectivity tools and experienced technicians together enable Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated network analysis.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Service for High Network Uptime
For offices with vital applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-constrained offices whose clients need instant access to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT experience, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, in the trenches of network service, executing a broad range of IT projects for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This ensures that you get not only world-class IT help, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person visits per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who utilize trusted freelance consultants or who employ internal support staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, secure, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.