Immediate Online Support for Arlington Texas Information Networks
Immediate Phone Technical Support for Arlington NetworksFor organizations located in Arlington Texas, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging networking issues, plus the services of CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's remote support experts offer excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated technology needed to solve the majority of network problems quickly. This lowers immediate expenses since service calls use up minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with indirect costs by minimizing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike typical remote support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for billing prevent scenarios where quick solutions manage to end up as major invoices. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized tools and field-tested processes which permit the highest level of efficiency for remote consulting and repair for computer systems of all sizes. Progent's online support team can connect to your system without compromising corporate security.

Progent's proven customer support database system includes detailed records describing all support that Progent's clients have received. Progent's staff engineers have access to the specifics of assistance delivered to every Progent client by any engineer. This database of problems and solutions is structured as a readily exploitable support knowledge base that enables Progent's online technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft make available other vast support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's online service specialists can find the most efficient resolutions in the least time.

Online technical support services provided by Progent to customers in Arlington Texas include:

Progent's ProSight Subscription-based Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, subscription-based managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight suite of outsourced network management services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that all potential problems can be resolved before they can impact your network. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your network, server, and desktop devices by offering tools for performing common time-consuming jobs. These can include health checking, update management, automated remediation, endpoint configuration, backup and restore, anti-virus response, remote access, standard and custom scripts, resource inventory, endpoint status reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your specified IT personnel and your Progent technical consultant so emerging problems can be fixed before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, enhance and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth management reporting utilities created to integrate with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and rapid restoration of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user error, malicious employees, or application bugs. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected online account and give your password you are requested to verify your identity on a unit that only you have and that is accessed using a different network channel. A wide selection of devices can be used for this second means of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate several validation devices. To find out more about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Support: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Service Desk offers a transparent extension of your core network support resources. Client access to the Help Desk, provision of technical assistance, escalation, trouble ticket creation and tracking, performance metrics, and maintenance of the service database are consistent regardless of whether incidents are resolved by your corporate network support staff, by Progent, or a mix of the two. You have unrestricted flexibility to extend or shrink your share of support activity as needed. Progent takes care of startup deployment and onboarding of the professional services automation software plus workflow documentation, validation and education. For details about ProSight Co-Managed Support, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides optimizing the security and reliability of your IT environment, Progent's patch management services permit your IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Progent's charges for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables clients to complete major projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Help Desk programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk sharing services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk team of seasoned network experts provides your clients in Arlington Texas quick contact with a reliable technical support resource with extensive experience offering telephone-based consulting and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center recognition as a solid driver of company efficiency, and Progent's aim is to resolve and not merely annotate IT problems.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting staff can supply online and in-depth consulting support and training in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft applications such as CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center2, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Arlington Texas remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they evolve into full-scale emergencies, system monitoring can avoid disruptive and costly service crises. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support a combination of operating systems.
How Your Arlington Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Arlington Texas, Progent's phone-based network support specialists are ready to deliver professional and cost-effective system help whenever your company requires it. Over 20 years of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote access technology to fix IT problems quickly while eliminating the cost and lost productivity that comes with in-person service calls.

Even if your Arlington company deals with a local freelance support technician or maintains an in-house organization that can deal with typical network problems, Progent's Microsoft certified consultants can offer an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to handle unexpected network emergencies or especially tough integration problems.

Features of Progent's Online Computer Support for Arlington Texas
Progent's phone support, remote troubleshooting, network security expertise, and network management services give companies in Arlington Texas unparalleled leverage for your IT investment. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can deliver your office enterprise-level IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical expertise, refined remote support tools, and familiarity with corporate IT enable offices to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the forefront of network support, executing a broad range of technical projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not only expert technical skills, but also a support engineer with proven approaches for using technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site visits by the minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for support services provided during normal business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be tempted to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation sent by every staff member to every client. The discipline of detailing and organizing support records results in more efficient support and avoids a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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    System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of network monitoring and management tools and is intended to offer a unified mechanism for configuring and managing virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's SCVMM 2016 consultants can help organizations of any size with all facets of designing, deploying, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, show you how to upgrade smoothly from legacy releases of Virtual Machine Manager, develop processes for creating and installing VMs and VM hosts, design fault-tolerant scale-out clusters, integrate your private cloud infrastructure with public clouds, configure virtual switches and load balancers, write and debug PowerShell scripts, and assist you to assess the strategic business benefits of new technologies like Storage Spaces Direct and Host Guardian Service. Progent's certified virtualization experts offer advanced Hyper-V consulting and VMware ESXi support.

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