Fast Remote Help for Arlington Texas Computer Networks
Urgent Phone Technical Support for Arlington SystemsFor businesses located in Arlington Texas, Progent offers online help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's remote support engineers provide excellent leverage due to the fact that they have the real-world background and have access to the sophisticated technology necessary to resolve the majority of information system problems quickly. Efficient support lowers immediate costs since service calls require fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or eliminating network outages and associated losses stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting experience is especially important for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike typical online support firms, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid scenarios where fast repairs manage to end up as major invoices. Progent's skill at disposing of technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized technologies and field-tested processes that promote the highest degree of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your computer system without violating network security.

Progent's advanced technical support database application stores comprehensive records describing the service that Progent's customers have been provided. Progent's authorized engineers have access to the records of assistance delivered to every customer by any engineer. This database of anomalies and repairs is stored as a quickly exploitable internal database that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit quick response from manufacturers' in-house engineering staff so Progent's remote consulting experts are able to find the most efficient resolutions quickly.

Online services provided by Progent to clients in Arlington Texas include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight line of IT management outsourcing services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and enable transparent backup and rapid recovery of important files/folders, apps, system images, plus virtual machines. ProSight DPS lets your business protect against data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, user error, malicious insiders, or application glitches. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving information system. Besides optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are requested to confirm your identity on a device that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized as this added means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For details about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth reporting tools designed to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver centralized control and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so any looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology allows clients to execute critical projects within budget and on time. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk support programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk team of seasoned information technology consultants gives your customers in Arlington Texas fast access to a dependable network service group with substantial background delivering phone support and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk recognition as a key driver of business success, and Progent's intent is to resolve rather than merely annotate IT problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Team provides online and in-depth engineering support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more on Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center2, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Arlington Texas remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can tune SCOM to accommodate your environment so your computer maintenance is proactive rather than reactive. By detecting emerging issues before they result in downtime, system monitoring can ward off stressful and expensive information system failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems powered by a mix of platforms.
How Your Arlington Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Arlington Texas, Progent's phone-based network support engineers are ready to provide effective and cost-effective system support the instant your organization needs it. Over 20 years of delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-premises support visits.

Even if your Arlington company relies on a local independent support technician or employs an in-house organization that can handle ordinary network issues, Progent's Microsoft certified engineers can still offer an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to fix sudden network emergencies or particularly complex integration projects.

Features of Progent's Online Computer Services for Arlington Texas
Progent's phone help, remote repair, network security expertise, and system management services offer businesses in Arlington Texas the greatest leverage for your IT investment. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk support and system management, Progent's experts can deliver your company world class IT support while allowing you to avoid the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical experience, refined support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, in the trenches of network support, performing a wide range of technical projects for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This means that you get not only world-class IT capability, but also a consultant with proven methods for using technical knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you are billed exclusively for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick repairs so you won't be tempted to allow less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local service firms who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by each consultant to each client. The discipline of detailing and organizing support activity results in more effective service and eliminates a slew of typical problems such as when a service customer is effectively held hostage to a consultant who won't release the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 system monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential problems before they cause downtime, system monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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    Progent's CCIE-certified networking consultants offer high-level support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.

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    Small to mid-sized businesses can now get all the benefits of Operations Manager and in addition have fast access to Progent's Microsoft and Cisco Certified network consulting experts. With Progent's affordably priced network service programs, small and midsize businesses can select a basic Microsoft System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager 2007 to offer small company networks enterprise-class availability, protection, and performance.

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    Catalyst family of Wi-Fi controllers simplify the management of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi APs, tuning Wi-Fi throughput by reducing the effect of RF congestion, improving wireless uptime with rapid failover, and hardening data security by identifying cyber threats and filtering network traffic according to user class and location. Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controller appliances to manage Wi-Fi networks of any size. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or implement a smooth migration to Cisco's modern Wi-Fi controller technology.

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    Progent has put together two ultra-affordable service bundles intended to allow small companies to receive an independent security assessment from a certified security consultant. With Progent's External Network Security Inventory Scan, a security engineer runs an extensive test of your IT infrastructure from outside your firewall to uncover potential weaknesses in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Scan, a security expert runs a system scan from a secure computer inside your firewall to uncover the risk to internal attacks. The two security inventory packages are configured and executed from a secured external site.

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    Progent is seeking a variety of on-staff employees including motivated Microsoft Certified Systems Engineers; system consultants who have Cisco CCNP or CCIE certification; and consultants for fault-tolerant system design with experience in mobile access, wireless integration, non-stop environments, disaster recovery solutions, data preservation, and server virtualization. We are also seeking workstation support technicians, off-site service specialists, and CISSP or CISM accredited security consultants. Progent is also looking for experienced managers and administrators able to perform effectively in our dynamic, virtual office model. Progent contracts freelance professionals who have specialized expertise and field experience in high-demand information technology topics beyond Progent's primary technical concentration. Our Experts Team hires freelance consultants who can provide consulting and programming support for line-of-business applications that include MRP, Enterprise Resource Planning, or Customer Relationship Management; possess in-depth expertise with non-Microsoft platforms such as Linux, Apple OS, or Solaris, or can provide expert skills in areas like telecom, web site development, EDI, web commerce, or dbm programming. Independent contractors certified by us coordinate with our in-house engineers to deliver end-to-end IT services for small business networks.

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    Dynamics GP 2010 software is a full-featured business management solution that integrates information and processes throughout your company, interfaces seamlessly with other solutions, and brings together workers, customers and vendors regardless of time or location. Created for small to mid-size companies, Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 provide functionality for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, human resource management, CRM, field force automation, manufacturing, retail, and web-based business services. Progent can show you how to install and manage a robust, protected server and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains professionals to help your business benefit from the full potential of Microsoft Dynamics GP 2010.
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