Fast and Affordable Remote Support for Arlington Information Networks
For companies in Arlington or anywhere in the state of Texas, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-accredited security consultants to handle high-level security design and diagnostic jobs.
Progent's online technical support experts provide exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because solutions accumulate minimal billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company saves even more in indirect costs by minimizing or avoiding system outages and related losses resulting from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote consulting experience is especially important for organizations that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are billed only for the services that you actually get. Unlike typical online support firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with scenarios where speedy. minor solutions manage to turn into big tabs. Progent's skill at handling problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized technologies and field-proven processes that ensure the highest level of effectiveness for remote consulting and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to connect to your environment without breaching corporate security.
Progent's proven technical support reporting system stores detailed documentation of the support that Progent's customers have been provided. Progent's staff consultants have access to the records of services delivered to each customer by every Progent consultant. This history of problems and resolutions is organized as an easily exploitable internal knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional massive support databases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote consulting experts can come up with optimal resolutions promptly.
Online technical services offered by Progent to businesses in Arlington and anywhere in the state of Texas include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service professionals can deliver network troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration consulting, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop support services to assist your business to install, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and indicates an individual's technical skills at the master level. CCIEs know how to resolve the most difficult issues surrounding network planning, deployment, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep expertise allows them to find solutions for problems quickly. In typical cases, less qualified consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your network via state-of-the-art on-line support technology to perform quick, secure, and economical diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||11325 Pegasus Street, Suite S-201
Dallas, TX 75238
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs can provide assistance with all of Cisco's top-selling selection of connectivity appliances. Cisco technology support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch support, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless APs deployment expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security services that can bolster the safety of your Windows, Apple macOS and OS X, or Linux network against attacks or help you to recuperate quickly following a damaging penetration. Security support services offered by Progent cover in depth data security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm assaults; integrating firewalls; establishing safe techniques for remote and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Progent offers advanced online consulting support to help companies of any size connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize physical IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to address a wide range of information technologies including system architecture, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy management in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent online help analyzing problems affecting UNIX/Linux systems based on leading variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their networking hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology allows customers to complete major projects economically and on time. Progent's project-based online consulting solutions include:
How Your Arlington Business Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center team of veteran information technology consultants provides your workers in Arlington or anywhere in the state of Texas immediate communication with an efficient technical support group with years of background offering phone support and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center perception as a key contributor to business productivity, and Progent's target is to fix and not just report technical problems.
- Applications Support: Training, Customization, and Integration
Progent's Applications Experts Team provides online advanced consulting expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, customization, and education services, see Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Arlington, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your network maintenance is proactive rather than reactive. By anticipating potential issues before they result in crashes, automated monitoring can avoid stressful and expensive service breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems powered by a mix of OS platforms.
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Arlington or throughout the state of Texas, Progent's online network support engineers are ready to provide expert and economical IT support the moment your organization has to have it. Long experience providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair IT problems quickly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Arlington company relies on a regular independent consultant or maintains an in-house organization that know how to handle ordinary computer problems, Progentís Microsoft certified engineers can provide a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to deal with unexpected system crises or particularly challenging integration projects.
Benefits of Progent's Network Help for Organizations in Arlington
Progent's online IT consulting services enable your Arlington company to experience the advantages of on-call, enterprise-grade network support without the expense of managing an in-house IT organization. Your network will acquire greater business worth by being more available, productive, and protected. Advantages to your company include:
- Seamless virtual expansion of your on-site IT resources
For most offices in Arlington and throughout Texas, nearby network support resources, whether represented by freelance consultants or an internal maintenance staff, can resolve typical technical issues. On the other hand, serious problems can spring up when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual support personnel. In these instances, Progent's online support experts give you a convenient, quick, and budget-friendly solution to augment your local resources and to convey valuable information to increase your ability to deal with downstream issues locally.
- Less Dependence on Freelance Consultants
For network maintenance, smaller companies often depend on individual freelance consultants. Although independent consultants carry less overhead than larger consulting organizations and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the lack of reserve help may force your company to wait for help during an emergency. As your network grows, system downtime and problems with vital applications are more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of backup support expertise to make sure your network remains up and running.
- Build a Scalable Foundation for Smooth Growth
Businesses typically start with an information architecture created on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes can get piled on top of an unstable foundation. When a company grows, reliability and expandability problems can hinder the success of the organization. Such badly built systems require careful assessment, intelligent long-term planning, and extensive IT expertise to evolve to a network infrastructure able to deliver the stable foundation to meet vital business demands and simplify future expansion.
- Interact with Solution Providers Instead of Product Sellers
Smaller businesses need advice and technical education to navigate through an ever more complicated maze of technology alternatives available for accelerating business success and improving productivity. They hardly need a computer consultant who is trying to resell a specific vendor's technology. Network support and product selling can lead to a scenario where the recommended
solution is designed around a predetermined technology instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align technical expertise with the best needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical expertise, fine tuned support software, and familiarity with corporate IT enable offices to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 R2 upgrades, Windows Server 2003 upgrades, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you pay only for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to allow simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by each consultant to each customer. The discipline of documenting and organizing support activity allows more effective support and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few support firms to provide 24x7 system tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.