Fast Online Technical Support for Arlington IT Networks
Urgent Phone Support for Arlington NetworksFor businesses located in Arlington or anywhere in Texas, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-accredited security experts to handle high-level security design and diagnostic issues.

Progent's remote support engineers provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools necessary to resolve the majority of network problems quickly. Efficient support reduces immediate costs since solutions require minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company saves even more with indirect expenses by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting experience is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical remote support companies, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor solutions somehow end up as major tabs. Progent's skill at disposing of problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized technologies and field-proven processes that promote the highest degree of effectiveness for online help and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to link to your company's system without breaching network security.

Progent's proven service reporting system maintains thorough histories of all service that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of services delivered to every customer by every engineer. This archive of anomalies and resolutions is structured as an easily exploitable proprietary database that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and working associations with key industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to come up with the most efficient solutions in the least time.

Remote technical services offered by Progent to clients in Arlington and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's leading enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows clients to execute major projects within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who don't have the resources to create an in-house Help Desk Call Center but who need quick access to a reliable Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging problems to high-level consultants.

    Progent's Call Center consulting services can support you in building an efficient new Call Center or revamping your established organization, evaluating or customizing Help Desk software to handle the special demands of your company, or adding temporary online staff to supplement your internal Help Desk group to handle unusually busy scenarios like software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk staff of experienced information technology consultants provides your computer users in Arlington or anywhere in the state of Texas immediate contact with an effective network service group with years of background offering phone consulting and online repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center recognition as a crucial contributor to company performance, and Progent's goal is to resolve and not just document IT problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts staff offers phone-based and in-depth consulting support and education in special application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Arlington, or anywhere in the state of Texas, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so that your computer maintenance is proactive and automated. By exposing possible issues before they grow into network outages, automated monitoring can avoid stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that support multiple operating systems.
How Your Arlington Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Arlington or throughout the state of Texas, Progent's phone-based computer support engineers are ready to deliver expert and affordable system support whenever your organization needs it. More than a decade of offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online access tools to fix network problems quickly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Arlington company deals with a local freelance support technician or employs an in-house IT staff that know how to handle common computer problems, Progent’s Microsoft certified engineers can provide a convenient and seamless remote extension of your local resources for situations when your usual service personnel either lack the availability or the knowledge to fix sudden network emergencies or particularly challenging integration problems.

Features of Progent's Remote Network Support for Arlington
Progent's phone support, remote troubleshooting, network security expertise, and system administration services offer businesses in Arlington or anywhere in the state of Texas unparalleled leverage for your support budget. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk Call Center support and network management, Progent's professionals can provide your business enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT expertise, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does Our Company Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.