Fast Online Technical Support for Arlington IT Networks
For businesses located in Arlington or anywhere in Texas, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-accredited security experts to handle high-level security design and diagnostic issues.
Progent's remote support engineers provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools necessary to resolve the majority of network problems quickly. Efficient support reduces immediate costs since solutions require minimal billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company saves even more with indirect expenses by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting experience is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical remote support companies, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor solutions somehow end up as major tabs. Progent's skill at disposing of problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized technologies and field-proven processes that promote the highest degree of effectiveness for online help and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to link to your company's system without breaching network security.
Progent's proven service reporting system maintains thorough histories of all service that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of services delivered to every customer by every engineer. This archive of anomalies and resolutions is structured as an easily exploitable proprietary database that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and working associations with key industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to come up with the most efficient solutions in the least time.
Remote technical services offered by Progent to clients in Arlington and anywhere in the state of Texas include:
Authorized Windows Support
Progent's Microsoft-certified online support experts can provide computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business migration consulting, Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a broad range of cost-effective desktop services to assist you business to install, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and indicates a consultant's network technology knowledge at the master level. CCIEs can handle the most complex challenges surrounding network infrastructure planning, installation, management, compliance, and problem solving. Cisco CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying program patches. Cisco CCIEs offer exceptional value since their deep experience permits them to fix problems rapidly. In typical cases, less qualified consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using the latest remote support tools in order to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading selection of networking appliances. Cisco infrastructure expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Access Points consulting services, Cisco wireless controllers consulting, Cisco VPN and Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can strengthen the safety of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or help your company to recover quickly following a damaging breach. Security services offered by Progent include: thorough network security and compliance assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from malicious attacks; integrating firewalls; establishing safe architectures for off-site and mobile access; guarding your messaging infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine physical IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable process for restoring services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to cover a broad range of computer technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to MS Windows or Linux environments. Progent's team-based approach to solving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance analyzing problems within UNIX/Linux systems based on leading variants of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's leading enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows clients to execute major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Arlington Company Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk Call Center support programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who don't have the resources to create an in-house Help Desk Call Center but who need quick access to a reliable Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging problems to high-level consultants.
Progent's Call Center consulting services can support you in building an efficient new Call Center or revamping your established organization, evaluating or customizing Help Desk software to handle the special demands of your company, or adding temporary online staff to supplement your internal Help Desk group to handle unusually busy scenarios like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology consultants provides your computer users in Arlington or anywhere in the state of Texas immediate contact with an effective network service group with years of background offering phone consulting and online repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center recognition as a crucial contributor to company performance, and Progent's goal is to resolve and not just document IT problems.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Experts staff offers phone-based and in-depth consulting support and education in special application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Arlington, or anywhere in the state of Texas, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so that your computer maintenance is proactive and automated. By exposing possible issues before they grow into network outages, automated monitoring can avoid stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that support multiple operating systems.
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Arlington or throughout the state of Texas, Progent's phone-based computer support engineers are ready to deliver expert and affordable system support whenever your organization needs it. More than a decade of offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online access tools to fix network problems quickly while avoiding the cost and lost time that comes with on-premises support calls.
Even if your Arlington company deals with a local freelance support technician or employs an in-house IT staff that know how to handle common computer problems, Progentís Microsoft certified engineers can provide a convenient and seamless remote extension of your local resources for situations when your usual service personnel either lack the availability or the knowledge to fix sudden network emergencies or particularly challenging integration problems.
Features of Progent's Remote Network Support for Arlington
Progent's phone support, remote troubleshooting, network security expertise, and system administration services offer businesses in Arlington or anywhere in the state of Texas unparalleled leverage for your support budget. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk Call Center support and network management, Progent's professionals can provide your business enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Arlington and is also ideal for customers in more remote areas of Texas that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide array of Microsoft support tools, technical information, and continuing training.
- By the Minute Rates to Minimize Costs
Progent offers online support on a per-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for online service and imposes no ongoing retainer for support services delivered during regular business hours. This keeps you from paying big bills for simple repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to authorized specialists who have skill in planning, deploying, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's basic consulting services consist of system integration, Microsoft Exchange consulting, system security design, and Help Desk outsourcing services. Progent's Experts group can provide in-depth consulting support for critical application areas. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
BI Reporting Consulting and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management and Software Development
Apple Mac Integration
Amazon MWS Application Development
By offering a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive IT solutions that address the specific needs of your business.
- State of the Art Remote Access Tools
Secure online access allows Progent's service professionals to observe precisely what your users see. This makes it easier to produce quick solutions to problems that might otherwise require a costly personal service call. Effective remote connectivity tools and experienced technicians combine to enable Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in online support and remote system analysis.
- Compatibility with Mainstream VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Support for Maximum Network Availability
For organizations with vital applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious companies whose workers require immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT expertise, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 R2 support, Windows Server 2003 upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help per minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services delivered during regular business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you will not be forced to permit simple problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by each consultant to each client. The practice of documenting and organizing service records results in more efficient service and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support companies to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.