Fast Remote Troubleshooting for Arlington Information Networks
For businesses in Arlington or anywhere in Texas, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to help with challenging networking issues, plus the services of CISSP-qualified security experts to handle advanced security design and diagnostic jobs.
Progent's remote technical support engineers offer excellent value because they possess the real-world experience and have access to the sophisticated technology required to solve most network problems quickly. This reduces direct costs since service calls use up minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally in indirect expenses by reducing or eliminating system outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support experience is particularly valuable for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing model for remote support is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. Unlike many remote support companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate scenarios where fast repairs manage to turn into large invoices. Progent's skill at handling problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized technologies and field-proven methodologies which promote the maximum level of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent offers secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to interface to your system without compromising corporate security.
Progent's sophisticated technical support database system includes comprehensive documentation of the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of assistance rendered to every client by every Progent consultant. This database of trouble tickets and solutions is stored as a conveniently searchable support knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft open up other vast technical databases and allow quick access to manufacturers' in-house support staff so Progent's online service experts are able to determine the most efficient solutions promptly.
Online support services provided by Progent to clients in Arlington and anywhere in the state of Texas include:
Certified Microsoft Windows Support
Progent's Microsoft-premier online support experts can provide network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2013 application development, SharePoint 2016 migration and hybrid integration support, Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop consulting and support services to help your business to deploy, configure, repair, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services include providing Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking professionals, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs can handle even the most stubborn problems surrounding network planning, integration, administration, compliance, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS network management utilities and coming up with workarounds or locating software patches. CCIEs represent an excellent cost-effectiveness because their deep expertise enables them to fix problems rapidly. In common cases, less experienced service providers can struggle for many hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can tie into your network via advanced on-line troubleshooting tools in order to provide efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer help for the entire range of Cisco's popular selection of networking appliances by offering consulting services such as:
CISM and CISSP Certified Network Security Consultants
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of security solutions that can strengthen the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your business to clean up rapidly after a damaging breach. Security services available from Progent cover comprehensive information security and compliance evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from malicious assaults; installing firewalls; establishing safe techniques for off-site and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for recovering applications and services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to cover a broad spectrum of information technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in environments that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Major Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight suite of outsourced network management services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables clients to complete major initiatives within budget and on time. Progent's special online consulting services include:
How Your Arlington Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who don't have the resources to support an internal Help Desk Call Center but who require quick response from an effective Help Desk with proficient phone support as well as the expertise to escalate the most challenging tasks to advanced consultants.
Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Call Center or improving your established organization, selecting or modifying Help Desk software products to meet the unique requirements of your company, or providing occasional phone support staff to reinforce your existing Help Desk resources to handle high-demand situations like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of seasoned information technology experts offers your workers in Arlington or anywhere in the state of Texas rapid contact with a large support resource with years of background offering telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a significant enabler of company efficiency, and Progent's intent is to solve rather than merely report technical issues.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group can supply phone-based professional consulting support and education in special business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, programming, and training services, refer to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Arlington, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your environment so that your network maintenance is proactive and automated. By anticipating potential trouble spots before they cause crashes, automated monitoring can minimize disruptive and expensive network failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks that incorporate a mix of OS platforms.
To contact Progent about emergency online support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Arlington or throughout the state of Texas, Progent's online computer support engineers are ready to deliver expert and economical system help the moment your company has to have it. More than 15 years of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online access technology to repair network problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.
Even if your Arlington company works with a local independent support technician or maintains an in-house IT staff that can handle day-to-day network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to solve unexpected system emergencies or especially complex integration problems.
Details of Progent's Remote Computer Services for Arlington
Progent's online help, Internet-based repair, system security expertise, and system administration services give offices in Arlington or throughout the state of Texas the greatest leverage for your IT budget. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Arlington and is also ideal for networks in more remote areas of Texas that lack technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a broad range of Microsoft support tools, service databases, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent offers online support on a minute-by-minute basis, so you are billed only for the services you use. Progent requires no minimum charge for online help and requires no ongoing retainer for support services delivered during normal business hours. This saves you from paying big bills for simple repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco can provide the services of on-staff professionals who have skill in planning, deploying, and supporting networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to help you build fast, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic support offerings consist of technology integration, MS Exchange Server consulting, corporate security design, and Help Desk outsourcing services. Progent's Application Experts group offers in-depth consulting expertise for specific business applications. Support available from the Application Experts Group covers:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Application Development
MySQL Management and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service Programming and Debugging
By providing a full service centralized resource for network generalists and application experts, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that meet the specific requirements of your company.
- Sophisticated Remote Connectivity Software
Protected online access permits Progent's service professionals to observe exactly what your customers see. This makes it easier to produce fast fixes to issues that might otherwise demand a costly personal visit. Effective online access tools and experienced engineers combine to allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online support and automated system monitoring.
- Compatibility with Leading VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Service for High Network Availability
For offices with mission-critical applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed specifically for budget-conscious companies whose workers require instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT knowledge, refined support software, and familiarity with enterprise networking enable companies to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional background, at the front lines of network service, performing a broad variety of technical projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT help, but also a support engineer with proven approaches for applying computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help by the minute. Consequently, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you won't be forced to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces few competitors. Businesses who utilize familiar freelance service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.