Fast Remote Troubleshooting for Arlington Texas Computer Networks
Urgent Phone Help for Arlington SystemsFor businesses located in Arlington Texas, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, as well as the services of CISSP-qualified security experts to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent value because they possess the practical experience and are equipped with the sophisticated technology necessary to solve the majority of information system issues quickly. This reduces direct expenses because solutions require minimal billable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization saves additionally with incidental costs by minimizing or eliminating network downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting experience is especially helpful in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you pay only for the support that you receive. Unlike typical remote support firms, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and simple model for pricing save you from situations where fast solutions somehow turn into big invoices. Progent's skill at dealing with technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-proven methodologies which allow the maximum level of effectiveness for remote technical support and troubleshooting for computer networks of any size. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's online support team to link to your company's computer system without violating system security.

Progent's advanced technical support reporting system includes detailed records describing the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of assistance delivered to every customer by every Progent engineer. This history of issues and fixes is organized as a quickly exploitable proprietary knowledge base that enables Progent's remote support professionals to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's remote service specialists are able to arrive at the most efficient solutions quickly.

Remote support services provided by Progent to customers in Arlington Texas include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services covers all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and fast restoration of critical files, apps, system images, plus VMs. ProSight DPS lets your business avoid data loss caused by hardware failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information network. Besides maximizing the security and functionality of your computer network, Progent's patch management services free up time for your IT staff to focus on line-of-business projects and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification with iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected application and enter your password you are asked to verify your identity via a unit that only you possess and that uses a different network channel. A broad range of devices can be used as this added means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several validation devices. To learn more about Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting utilities designed to integrate with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special IT programs. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Call Center programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Help Desk or improving your current organization, evaluating or modifying Help Desk software products to handle the particular demands of your company, or adding temporary phone support staff to supplement your in-house Help Desk Call Center team to handle high-demand events such as software transitions, mass updates, or installing new business software.

    Progent's Help Desk staff of experienced information technology experts gives your clients in Arlington Texas immediate access to a reliable network service group with years of experience offering telephone-based support and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center recognition as a key contributor to business performance, and Progent's intent is to solve rather than simply document technical issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based advanced consulting expertise and education in special business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for Microsoft business applications including Microsoft CRM, Project, Office Word, and Office Excel. To read more information on Progent's expertise, programming, and education services, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Arlington Texas online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager for your business so your network maintenance is proactive rather than reactive. By anticipating looming issues before they grow into crashes, remote monitoring can avoid stressful and costly information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments that support a mix of operating systems.
How Your Arlington Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Arlington Texas, Progent's online network support engineers are ready to deliver effective and cost-effective system help whenever your organization needs it. Over two decades of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to fix IT problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Arlington business relies on a regular independent consultant or employs a full time organization that can handle ordinary network problems, Progent's Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the knowledge to deal with unexpected network crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Companies in Arlington Texas
Progent's remote IT consulting services allow your Arlington company to enjoy the benefits of on-call, world-class IT support without the cost of managing a full-time IT organization. Your network will derive added strategic value by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual expansion of your on-site support resources
    With most businesses in Arlington Texas, nearby network service resources, whether represented by independent consultants or an in-house maintenance staff, can take care of typical technical issues. On the other hand, IT crises can occur when local support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your onsite service people. In these situations, Progent's on-call service professionals provide an easy, quick, and affordable solution to augment your local resources and to transfer useful information to increase your capability to resolve future issues in-house.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller organizations often rely on individual freelance consultants. While freelance consultants have less internal costs than big service organizations and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the absence of reserve help may require your company to go without help during an emergency. As your company expands, network unavailability and trouble with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of reserve support expertise to insure your network remains up and running.

  • Build a Scalable Foundation for Seamless Growth
    Businesses typically begin with an IT architecture created on a modest budget. Lacking a strong framework, slap-dash fixes often get piled onto a shaky foundation. As a company grows, stability and expandability issues can hinder the success of the business. Such badly designed systems need proper analysis, intelligent strategic planning, and wide technical expertise to evolve to a system architecture that can offer the solid foundation to meet vital business requirements and facilitate future growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller organizations require advice and technical training to navigate through an ever more complicated maze of technology alternatives capable of promoting business success and enhancing productivity. They do not need a computer consultant who is motivated to resell a certain vendor's products. Network support and product selling can lead to a scenario where the proposed solution is designed around a profitable technology rather than the true needs of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align IT consulting with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT background, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, in the trenches of network support, executing a broad variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This ensures that you get not only world-class IT capability, but also a consultant with field-tested methods for using technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services delivered during regular business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be tempted to permit simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to each client. The discipline of documenting and organizing service activity allows more efficient service and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your information network from stressful and costly service disruptions.
How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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