Fast and Affordable Remote Technical Support for Arlington Texas Networks
Urgent Online Technical Support for Arlington NetworksFor organizations located in Arlington Texas, Progent provides online technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional value because they have the real-world experience and are equipped with the advanced technology required to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls require fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with incidental expenses by reducing or avoiding system outages and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is especially valuable in environments that rely on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are charged just for the services that you actually get. Unlike typical online support organizations, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean model for billing save you from situations where speedy. minor solutions somehow end up as big bills. Progent's penchant for dealing with problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized technologies and field-tested processes that permit the maximum level of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to link to your company's system remotely without breaching network security.

Progent's sophisticated service reporting application includes extensive documentation of all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services rendered to each client by any engineer. This history of trouble tickets and solutions is stored as a conveniently exploitable proprietary knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and close associations with key vendors including Cisco and Microsoft make available additional extensive support databases and allow fast access to vendors' in-house support staff so Progent's online service experts can find the most efficient solutions in the least time.

Remote support services offered by Progent to clients in Arlington Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's top enterprises. The ProSight suite of outsourced network management services covers all critical areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and fast recovery of important files/folders, applications, system images, plus VMs. ProSight DPS helps your business protect against data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving IT system. Besides optimizing the security and reliability of your computer network, Progent's software/firmware update management services permit your IT staff to focus on more strategic initiatives and tasks that deliver the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other personal devices. Using 2FA, when you sign into a secured application and give your password you are asked to confirm who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this added form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. For details about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth reporting plug-ins designed to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special fields of computer technology enables customers to execute major projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the leading PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Call Center staff of veteran information technology consultants gives your clients in Arlington Texas instant communication with a reliable technical support group with years of experience offering telephone-based consulting and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk recognition as a key driver of company efficiency, and Progent's target is to resolve instead of just record network problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team offers online and in-depth consulting support and training in key business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To find out additional information about Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center2, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Arlington Texas online IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can customize SCOM for your business so your network support is proactive rather than reactive. By exposing possible issues before they expand into downtime, system monitoring can avoid disruptive and expensive information system crises. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems based on a combination of OS platforms.
How Your Arlington Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Arlington Texas, Progent's phone-based computer support specialists can deliver expert and cost-effective system support whenever your company has to have it. Over two decades of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Arlington company works with a local freelance consultant or maintains an in-house organization that know how to handle day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can still provide an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to address unexpected network crises or particularly tough integration projects.

Features of Progent's Online Network Support for Arlington Texas
Progent's phone help, Internet-based repair, system security expertise, and network management services give businesses in Arlington Texas unparalleled leverage for your support investment. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical background, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, at the forefront of IT service, performing a wide variety of technical tasks for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This ensures that you get not only expert technical skills, but also a support engineer with field-tested methods for using computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has little competition. Businesses who utilize trusted freelance consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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