Fast Online Troubleshooting for Arlington Networks
For businesses located in Arlington or anywhere in Texas, Progent provides remote technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional value because they possess the real-world experience and are equipped with the advanced tools necessary to solve the majority of information system problems quickly. Efficient support lowers immediate costs since service calls require minimal billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves additionally with indirect expenses by minimizing or avoiding network outages and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is particularly important for businesses that rely on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to typical online support organizations, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate situations where quick repairs somehow turn into substantial tabs. Progent's skill at dealing with technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and field-tested methodologies which promote the maximum level of efficiency for remote help and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to link to your network remotely without violating corporate security.
Progent's proven technical support reporting application includes extensive records describing the service that Progent's customers have received. Progent's team engineers have the benefit of the details of services rendered to every customer by every consultant. This archive of problems and responses is organized as a conveniently exploitable support database that permits Progent's remote technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and close associations with important technology companies including Cisco and Microsoft open up additional massive support databases and permit quick access to vendors' in-house engineering staff so Progent's online service specialists are able to determine the most efficient solutions promptly.
Remote support provided by Progent to companies in Arlington and anywhere in the state of Texas include:
Certified Windows Support
Progent's Microsoft-certified online support professionals can deliver computer system problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 application development,
Skype for Business migration support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop support services to assist you business to install, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and indicates a consultant's technical knowledge at the expert level. CCIEs know how to resolve even the most challenging problems associated with network infrastructure planning, integration, management, compliance, and repair. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or identifying software updates. Cisco CCIEs are an exceptional value because their deep expertise permits them to fix problems quickly. In many instances, less experienced service providers can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system via sophisticated remote support tools in order to provide fast, secure, and economical diagnosis and repair.
Progent's CCIEs offer consulting for all of Cisco's industry-leading family of networking products. Cisco infrastructure support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch support, Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless Access Points deployment help, Cisco wireless controllers consulting, Cisco VPN and Security engineering services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Qualified Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recover quickly after a serious breach. Security consulting services available from Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; establishing secure mechanisms for remote and mobile access; securing your email infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support services to help companies of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine local resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent process for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to cover a broad range of information technologies including system infrastructure, messaging systems, network and operational security, plus UNIX and Windows integration. For server economization and easy management in networks that include Linux and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux-based environments. Progent's group-based approach to resolving network problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top corporations. The ProSight series of network monitoring and management services covers all key aspects of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including protection, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows clients to complete critical initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Arlington Business Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Call Center programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the money or time to assemble and manage an internal Help Desk Call Center but who require quick response from an efficient Call Center with professional phone assistance plus the ability to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless reinforcement of your established Help Desk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to resolve the toughest network issues, or be ready in hectic circumstances when your other resources are too busy.
Progent's Help Desk Call Center team of veteran information technology experts provides your workers in Arlington or anywhere in the state of Texas immediate contact with a reliable network service resource with substantial background delivering telephone-based help and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a significant contributor to business success, and Progent's intent is to resolve rather than simply record technical issues.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting staff provides phone-based advanced engineering expertise and training in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Arlington, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so your network maintenance is proactive and automated. By uncovering looming trouble spots before they grow into full-scale emergencies, automated monitoring can ward off disruptive and costly information system crises. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks powered by a combination of operating systems.
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Arlington or anywhere in the state of Texas, Progent's online computer support engineers are ready to provide professional and cost-effective IT help the instant your company requires it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair IT problems quickly while avoiding the expense and lost productivity that comes with in-person service calls.
Even if your Arlington organization relies on a regular freelance consultant or employs a full time organization that know how to handle common network problems, Progentís Microsoft certified engineers can still offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the availability or the experience to fix unexpected network emergencies or particularly challenging integration projects.
Advantages of Progent's IT Support for Companies in Arlington
Progent's remote technical help services enable your Arlington company to experience the benefits of on-call, enterprise-grade IT support without the cost of managing a full-time IT organization. Your information system will derive greater business worth by being increasingly available, productive, and secure. Benefits to your company include:
- Seamless remote expansion of your on-site support resources
With most offices in Arlington or anywhere in Texas, local network service providers, whether represented by independent consultants or an internal IT staff, can take care of the majority of technical issues. On the other hand, major troubles sometimes occur when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite support people. In these cases, Progent's on-call service experts provide an easy, fast, and economical way to supplement your regular help and to transfer useful knowledge to improve your capability to deal with future issues in-house.
- Less Dependence on Individual Service Providers
For network maintenance, smaller businesses commonly rely on independent freelance consultants. While freelance service people have smaller overhead than larger support firms and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the absence of reserve help may require your business to wait for assistance during an emergency. As your company expands, network unavailability and trouble with vital applications are more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a ready source of reserve support experts to insure your network is always available.
- Build a Scalable Foundation for Smooth Growth
Businesses typically begin with an information system created on a modest budget. Lacking a strong framework, band-aid repairs often get piled on top of an unstable foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. These poorly built environments need proper assessment, intelligent strategic planning, and extensive technical expertise to evolve to a network architecture able to provide the solid foundation to meet vital business demands and facilitate future growth.
- Interact with Solution Providers Instead of Technology Vendors
Smaller offices require guidance and technical education to navigate through an ever more complex array of technology options available for promoting business success and improving efficiency. These companies do not need a network engineer who is trying to sell a certain vendor's products. Network consulting and product sales can lead to a situation where the proposed
solution is built around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align IT consulting with the best needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT background, refined remote support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, at the front lines of network support, executing a broad range of IT projects for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not just expert technical help, but also a consultant with proven methods for using computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help per minute. As a result, you are billed only for received support. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no retainer for support services provided during normal working hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick repairs so you won't be forced to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has little competition. Businesses who utilize familiar freelance consultants or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.