Fast and Affordable Remote Troubleshooting for Arlington Texas Computer Networks
For organizations located in Arlington Texas, Progent provides remote support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced technology needed to solve the majority of information system problems rapidly. Efficient support lowers direct expenses because solutions use up fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company benefits even more with incidental expenses by reducing or eliminating network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting experience is especially helpful for businesses that depend on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to typical online support firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from scenarios where fast repairs manage to end up as big tabs. Progent's skill at handling technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized technologies and field-proven processes that promote the highest degree of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's remote service group to access your environment remotely without breaching corporate security.
Progent's powerful service reporting application maintains thorough histories for all support that Progent's clients have been provided. Progent's authorized consultants have access to the history of services delivered to every Progent customer by any Progent consultant. This archive of problems and responses is organized as an easily accessible internal knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft open up other vast technical knowledge bases and permit quick response from vendors' internal support staff with the result that Progent's online service experts are able to determine the best solutions promptly.
Remote support available from Progent to customers in Arlington Texas include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote service engineers can deliver network repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to assist your business to install, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop support services cover areas such as offering Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for networking engineers, and indicates a person's networking knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most complex issues occurring in network infrastructure design, integration, management, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their depth of experience allows them to resolve problems rapidly. In typical cases, less experienced engineers can wrestle for many hours or even days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can connect to your environment using the latest on-line troubleshooting tools to provide quick, secure, and affordable diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of networking products. Cisco technology consulting provided by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet APs engineering support, Cisco WiFi controllers support Services, Cisco VPN and Security Integration support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or assist your business to recuperate rapidly following a damaging penetration. Security support services offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; setting up firewalls; building safe architectures for off-site and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help companies of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize physical IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for restoring services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online support services to cover a broad array of computer technologies such as system architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy applications to MS Windows or Linux solutions. Progent's group-based methodology for resolving technical issues enables fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight suite of network monitoring and management services covers all critical aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special fields of information technology enables clients to complete critical projects economically and on schedule. Progent's special online consulting services include:
How Your Arlington Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Call Center or improving your established one, identifying or enhancing Help Desk application software to meet the special requirements of your company, or providing temporary online staff to work with your in-house Call Center group to handle high-demand scenarios such as software transitions, mass updates, or installing new business software.
Progent's Help Desk team of experienced information technology consultants offers your computer users in Arlington Texas fast access to a large network service resource with substantial experience offering phone consulting and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center recognition as a significant enabler of company productivity, and Progent's intent is to fix and not merely annotate network issues.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Group offers remote and in-depth engineering support and training in key business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Arlington Texas online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so that your network maintenance is proactive rather than reactive. By detecting possible problems before they result in full-scale emergencies, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or networks that incorporate a variety of OS platforms.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Arlington Texas, Progent's online computer support specialists can deliver effective and cost-effective IT help the instant your company needs it. Long experience providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.
Even if your Arlington organization has a local freelance consultant or maintains an in-house organization that can handle common computer problems, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to address unexpected network crises or particularly challenging integration projects.
Benefits of Progent's Network Help for Businesses in Arlington Texas
Progent's online technical help services enable your Arlington business to realize the benefits of timely, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your network will derive greater business worth by becoming more available, productive, and secure. Benefits to your business include:
- Convenient remote expansion of your local support resources
For most offices in Arlington Texas, nearby network support resources, whether represented by freelance consultants or a full-time maintenance staff, can handle the majority of network issues. On the other hand, IT crises might spring up when your regular resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your onsite service technicians. In these cases, Progent's online support specialists offer a convenient, quick, and budget-friendly way to augment your local help and to pass on valuable knowledge to improve your ability to deal with downstream problems locally.
- Reduced Reliance on Freelance Consultants
For IT support, smaller businesses commonly rely on independent freelance consultants. Although freelance consultants have smaller overhead than big service organizations and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the absence of fallback help may require your company to go without assistance during an IT crisis. As your company expands, system unavailability and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support experts to insure your network stays up and running.
- Create a Solid Basis for Seamless Growth
Businesses typically start with an IT architecture implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get piled on top of a weak foundation. When a network grows, reliability and scalability problems can impede the success of the business. These poorly built systems require proper assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a network architecture that can offer the stable foundation to meet current business demands and ease future growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller organizations need guidance and technical education to navigate through an increasingly complex maze of product options available for promoting business growth and improving productivity. They hardly need a computer consultant who is trying to resell a certain vendor's technology. IT support and product selling can result in a scenario where the recommended
solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align technical expertise with the real needs of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT experience, refined support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, in the trenches of IT service, executing a wide range of IT projects for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This means that you get not only world-class technical capability, but also a support engineer with field-tested methods for using computer knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you are charged exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for support services delivered during regular business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be forced to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent can concentrate on offering high-value services where Progent faces little competition. Companies who work with trusted freelance consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.