Expert Remote Service for Arvada, Colorado Computer Networks from World-class Consultants
Small companies have traditionally been ignored by large IT support organizations. Many small businesses permit themselves to grow dangerously reliant on freelance engineers or small consulting organizations who lack the size or broad skill sets to respond quickly or efficiently to technical crises. Other small businesses turn to mass-market service providers that employ personnel taught to provide standardized fixes for common problems but who do not have the background and technical scope to deal with the variety of environments and lack of standards typical of small company information systems.
Progent's time-tested methodology for delivering low-cost and successful network service to small companies has made Progent one of the most respected Microsoft-certified network service firms in the United States. Progent has provided remote support to businesses in every state in the U.S. (refer to Progent's client testimonials).
For larger businesses, Progent offers co-sourcing and project management support to reinforce the skills of your internal network service team. This can cut costs and minimize technical risks for major IT initiatives such as software development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations.
Progent can in addition provide access to certified consultants to assist your company to plan and execute your cloud computing strategy.
Main Practice Areas Supported by Progent for Arvada, Colorado Business Networks
A Microsoft-certified Partner IT service firm that maintains a large group of Cisco CCIE network infrastructure consultants and Apple accredited engineers, Progent offers urgent troubleshooting and affordable online consulting to Arvada, CO businesses for a wide array of information technologies such as:
Support Delivery Alternatives Available for Arvada, Colorado Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and network management. Progent's paradigm for providing computer support is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Contact Center Support Mechanism ensures fast response, thorough activity records, dependable follow-through, and tight cost control for an array of network support delivery modes that include online repairs, on-premises support, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can help customers to analyze and repair hardware and software problems without the cost or delay of in-person support calls. The background of Progent's IT engineers allows them to handle the majority of IT problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration process for new customers to accommodate urgent network problems and Progent bills per minute with no sign-up fees or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn more details about Progent's remote computer troubleshooting expertise.
- Onsite Service
Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote service experts to deliver small and midsize companies the optimal solution: hands-on support technicians when you require them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The response time for in-person service visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more details about why to sign up for Progent's onsite network support.
- Help Desk
Progent's Contact Center Outsourcing Services are intended for all businesses and local governments who require fast and dependable support from a professional Contact Center with efficient phone support, remote repair tools, and sufficient technical depth for all needed escalation. Because small and midsize companies usually have limited information technology funds and can spare little management bandwidth for dealing with IT support, Progent's Help Desk Outsourcing Services could be the most cost-effective option to ensure that business information networks stay productive. Learn more details about Progent's Contact Center outsourcing services.
- Consulting Services
Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection consulting, high availability network design, virtual server solutions, plus integration, programming and training for business software such as financials, ERP, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including site moves and major software upgrades, extended initiatives such as management information software development and support, relational database software development and administration support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency response like data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital applications such as Exchange and Microsoft SQL in order to provide small companies with higher levels of availability, security, and performance than is feasible using the class of on-site data center that is realistically affordable for most small businesses. Because Progent uses the same data centers that host the equipment of some of the world's largest IT organizations, Progent can save you the cost of building and managing the systems required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions stay updated, security and efficiency is continually monitored, and systems are consistently archived and available for complete and prompt restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to a different service firm or to bring internally if your situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server techniques that allow small businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and network management while getting enterprise-class availability and an unparalleled level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed solution, can support the mixed- OS and loosely standardized environments common with smaller businesses, and keeps control of the licenses in the client's possession so that moving to a new virtual system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide expert online support to help companies of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to provide centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity applications important to most small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-qualified cybersecurity consultants,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of network protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory requirements for IT data protection and incident reporting.
The scope and depth of Progent's consulting staff bring a unique set of advantages to organizations wishing to maximize the productivity of their information system within an affordable budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on industry experience, at the front lines of IT support, performing a broad variety of technical projects for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This means that you get not just expert IT capability, but also a consultant with field-tested approaches for resolving real-world network problems quickly.
Find out more about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for phone support and on-site help per minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for services delivered during regular business hours. Many support firms demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with major invoices for fast solutions. An additional advantage of by-the-minute invoicing is that clients will not be inclined to allow less critical problems to fester until they become major problems.
Read more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who provide minimal documentation or details of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by every consultant to each customer. The practice of documenting and organizing support records results in more efficient service and avoids a variety of typical problems such as when a service client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
Learn additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Arvada, Colorado company wants to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Help
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).