Fast, Low-cost Remote Computer Network Support for Arvada, Colorado Small Businesses
For over two decades, Progent has specialized in providing enterprise-class computer support to clients who have small-company IT budgets. Progent has built a unique service system that includes a streamlined, seamless virtual office network, sophisticated online troubleshooting tools, a substantial pool of engineers certified in a broad array of IT practice areas, a Help Desk service structure that maximizes efficiency and guarantees follow-through, a worldwide team of remote service experts, in-person service options for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving network issues in the shortest time and at the least cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal IT support group. This can cut costs and minimize technical risks for big projects such as application design and development, business continuity planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to assist your business to design and execute a sensible cloud computing strategy.

Main IT Areas Supported by Progent for Businesses in Arvada, Colorado
Progent's nationwide team of world-class support professionals offers help for virtually all facets of network technology found in businesses of all sizes. Areas served by Progent in and around Arvada include:

Service Delivery Alternatives for Arvada, Colorado Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, and network management. Progent's paradigm for delivering computer support services is built on the Help Desk operational structure familiar to big IT support groups. Progent's Contact Center Service Mechanism promotes rapid response, thorough activity documentation, reliable follow-through, and strict cost monitoring for an array of network service delivery options that include online repairs, on-premises support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can help customers to troubleshoot and repair hardware and software issues without the expense or delay of travel for onsite support calls. The background of Progent's network consultants allows them to handle most IT issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for first-time clients to accommodate emergency situations and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more details concerning Progent's online computer support expertise.

  • On-site Service
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online support experts to give small businesses the best of both worlds: on-premises support technicians when you require them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business application programmers. The wait time for in-person support visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more about why to register for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most problems. For details, see Help Desk Services.

  • Help Desk Sharing Services
    Progent's Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. To learn more, refer to Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with vital technologies including Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, network security consulting, fault tolerant it system consulting, virtualization solutions, plus integration, customization and support for business applications including accounting, ERP, reporting, sales automation, and productivity packages. Progent can help with one-time projects such as site moves and major software upgrades, extended initiatives such as customizing an older MRP system to a current Microsoft Dynamics or Dynamics 365 package, relational database software programming and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services such as disaster recovery and malware cleanup.

  • Infrastructure Expertise for Telecommuters
    Progent can assist small and medium-size businesses to plan, deploy and troubleshoot the infrastructure for remote workers. Aspects of network infrastructure for which Progent's consultants can provide support include secure and convenient VPN connections, Virtual Desktop Infrastructure software, router integration, Wi-Fi LAN planning and implementation, and robust Internet access. For information about Progent's infrastructure support services for at-home workers, go to infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize organization's production servers in an environment that not only provides the highest level of availability and extensibility but that is in addition simple for clients to transfer to another support provider or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that permit small businesses with mixed networks to save significantly on the expense of hardware, system support, and network management while getting enterprise-class reliability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed solution, can support the mixed- platform and non- standardized environments common with small companies, and keeps ownership of the software in the customer's possession so that moving to a new virtual system is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online support services to help organizations of all sizes integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security companies to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of network products including firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Certified security consultants, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of network security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory requirements for network information security and incident reporting.

The breadth and size of Progent's consulting team bring a powerful array of benefits to organizations trying to maximize the business value of their information network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, at the forefront of IT support, performing a broad range of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested methods for resolving actual IT problems rapidly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you owe just for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no sign-up fee and requires no monthly commitment for support services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small pricing granularity does away with major invoices for fast repairs. An additional advantage of granular billing is that your company are not inclined to allow minor problems to fester until they become major ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports sent by every staff member to every client. The discipline of detailing and organizing support records results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won't let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has little competition. Small businesses who utilize independent service providers or who employ in-house support personnel gain when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

Contact Progent
If your Arvada, Colorado business needs to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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    Progent provides IT support for medium size businesses who have 100 to 250 system clients. The medium size company or work group has typically been an underserved segment of the market for network consulting expertise. The overhead and support access practices of large outside service organizations make them too costly for the typical mid-size company or small medium business (SMB), which usually relies on a minimal IT budget with which to maintain an information network whose complexity and sophistication are frequently comparable to the networks of much bigger companies. Progent's service delivery model, which takes full advantage of online support, virtual office infrastructure and proactive server monitoring, dramatically lowers the IT support costs of a small-medium business while providing the mid-size organization with big-company support from professional, world-class consultants with background in a broad range of midsized business network solutions. If your mid-sized organization or small business is searching for the quality of network support appropriate for a mid-size office without budgeting enterprise costs, call Progent.

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