Fast, Affordable Online Computer Network Help for Arvada, Colorado Small Companies
For over two decades, Progent has specialized in providing world-quality network support services to customers who have small-company IT budgets. Progent has developed a unique service system that includes a streamlined, tightly connected virtual office infrastructure, custom online repair technology, a substantial pool of consultants accredited in a broad range of technical disciplines, a Call Center operational model that promotes efficiency and ensures follow-through, a global group of on-line support experts, on-site service availability for the majority of most zip codes in the United States, and a corporate ethos committed to fixing network issues in the least time and at the least cost to customers.

For larger companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house IT support personnel. This can cut costs and minimize technical risks for major IT initiatives like application programming, business continuity preparedness, security evaluations, office consolidations, or technology migrations.

Progent can also provide access to accredited consultants to assist your business to design and implement your cloud computing strategy.

Primary Practice Areas Serviced by Progent for Business Networks in Arvada, Colorado
Progent provides the support of certified experts for all aspects of information technology found in small and midsize organizations. Products and technologies serviced by Progent include:

Service Delivery Options Available for Arvada, Colorado Businesses
Progent has a variety of options for providing small companies and local governments with affordable computer services for troubleshooting, consulting, and IT management. Progent's paradigm for providing computer support is built on the Call Center operational structure familiar to larger IT organizations. Progent's Contact Center Service Mechanism promotes fast response, thorough activity documentation, consistent follow-up, and tight cost monitoring for an array of IT service delivery modes that include online repairs, onsite help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and routine online service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and fix network issues without the cost or time loss of travel for onsite support calls. The experience of Progent's IT engineers allows them to handle the majority of network problems quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based signup process for new customers to address emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn additional details about Progent's online network troubleshooting services.

  • On-site Service
    Progent provides on-site computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's online support engineers to deliver small companies the best of both worlds: on-premises support professionals when you need them plus the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The wait time for on-site support calls is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning how to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues. For details, see Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's roster of certified technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics. To learn more, see Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to world-class consultants who can deliver help with vital technologies including Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network protection consulting, high availability it system design, server virtualization solutions, plus configuration, programming and training for business software including financials, operations, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects including site moves and major software upgrades, extended initiatives like customizing an older ERP system to a modern Microsoft Dynamics 365 package, relational database software programming and DBA services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency services like disaster recovery and malware removal.

  • Infrastructure Expertise for an At-Home Workforce
    Progent can help small and medium-size businesses to design, deploy and debug the infrastructure required for at-home workers. Areas of infrastructure where Progent's consultants can provide guidance include secure and efficient VPN tunnel connectivity, VDI desktop software, router integration, wireless network design and deployment, and robust Internet connectivity. To learn about Progent's infrastructure expertise for remote workers, see network infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small organization's production servers in a setting that not only provides the highest degree of availability and scalability but that is also convenient for customers to migrate to another service provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that allow companies with mixed environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and network management while getting enterprise-class reliability and an unparalleled degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed service, can support the multi- platform and non- standardized networks common with small companies, and retains control of the software in the customer's hands so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize local IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to provide centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent consultant so all potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of network security and can assist with complex security programs like SIEM solutions to help companies comply with industry guidelines and statutory regulations for network information protection and reporting.

The scope and depth of Progent's consulting staff bring a unique set of benefits to customers trying to increase the productivity of their IT system within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry background, in the trenches of IT support, performing a wide variety of IT projects for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert technical skills, but also a support engineer with proven approaches for fixing real-world IT problems efficiently. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for phone support and on-premises help per minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and requires no retainer for services delivered during normal working hours. Many service firms impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates king-size bills for fast solutions. An additional advantage of granular billing is that your company will not be inclined to permit incipient issues to stay unaddressed until they grow into major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support firms who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation given by each staff member to every client. The discipline of documenting and archiving service records results in more efficient service and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who won't let go of the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Small companies who work with independent consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and productive. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
If your Arvada, Colorado company wants to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Assistance
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Lync 2013, now called Skype for Business, allows organizations of all sizes to create a centrally managed and secure communications ecosystem that permits the modern BYOD computing style with instant messaging (IM), presence, web meetings with application sharing and whiteboard, as well as IP and PSTN telephony enabled for a broad range of stationary PCs and handheld clients. Progent's Microsoft-certified Lync 2013 experts and network architects can assist your company to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-based (with Lync Online) or hybrid model appropriate for your present and future plans, deploy Lync 2013 in a way that expedites your ROI, and provide live online and on-premises training to your IT staff and end users. Progent has in-depth expertise in key components of a Lync 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can assist your organization to integrate Lync 2013 with popular Microsoft Office and Microsoft 365 apps including Outlook clients and PowerPoint.

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    Small to middle size companies can now get all the benefits of System Center Operations Manager and in addition have fast access to Progent's Microsoft Certified IT support professionals. With Progent's economically priced network service programs, small organizations can choose a basic Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent supports System Center Operations Manager to offer small business networks world-class availability, security, and productivity.

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