Arvada, CO Online Support from Certified Network Service Experts
Progent's computer network help services can deliver your Arvada, CO company budget-friendly and consistent access to enterprise-class network professionals. By providing IT consulting service when you require it, providing specialized knowledge for mission-critical technologies, offering value-added services such as automated network monitoring, and billing only for support you use, Progent offers your Arvada, Colorado business an affordable alternative for optimizing the business value of small business information systems. Whether you have a local datacenter, connect to cloud-based resources, or have a hybrid cloud/on-premises solution, Progent is the smart way for organizations and local governments to create and maintain a robust and secure IT network and to benefit from quick availability of the skilled support typically available only to corporations who are able to set up a sizeable in-house information technology group.
For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your in-house IT support team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like software programming, disaster recovery preparedness, security audits, office consolidations, or technology migrations.
Progent can in addition provide access to accredited consultants to help your company to plan and execute a sensible cloud strategy.
Key Technical Areas Serviced by Progent for Arvada, Colorado Business Networks
A Microsoft-certified Partner consulting company with a large team of Cisco CCIE network experts and Apple Computer certified consultants, Progent provides urgent assistance and affordable online consulting to Arvada, CO businesses for a wide range of information technologies including:
Support Delivery Alternatives Available for Arvada, Colorado Companies
Progent has a variety of alternatives for providing small businesses and local governments with affordable computer services for technical support, system architecture, and network management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk Call Center structure common to big IT groups. Progent's Contact Center Support Model promotes fast support, comprehensive activity records, consistent follow-up, and tight cost control for a range of network service delivery options that include remote troubleshooting, on-premises support, and top-level consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified service professionals can assist clients to analyze and fix hardware and software problems without the expense or time loss of in-person support visits. The experience of Progent's network engineers makes it possible to handle most network problems rapidly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to address emergency network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out more details concerning Progent's remote network support services.
- On-site Service
Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote service engineers to give small businesses the ideal combination: on-premises support professionals when you require them plus the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The wait time for on-site service visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more concerning how to sign up for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, refer to Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can provide help with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection consulting, non-stop network design, server virtualization strategies, plus configuration, customization and support for small business programs such as accounting, operations, business analytics, CRM, and office productivity software. Progent can help with one-shot projects such as office relocations and major system migrations, extended initiatives such as business analytics software development and support, database software programming and administration services, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency services like disaster recovery and malware cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small organization's production servers in a setting that not only delivers the highest degree of availability and expandability but that is in addition convenient for customers to migrate to a different support firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that permit small businesses with mixed environments to save significantly on the costs of hardware, system maintenance, and IT management while achieving world-class availability and an unparalleled level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can handle the mixed- platform and loosely standardized environments common with small companies, and keeps ownership of the software in the customer's hands so that moving to a different virtual system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers expert online consulting to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize physical resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated array of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a company-wide perspective on network security and can assist with advanced security projects like SIEM solutions to help companies meet business guidelines and government mandates for IT data protection and reporting.
The scope and depth of Progent's consulting team bring a powerful array of benefits to clients trying to maximize the business value of their information system within a reasonable budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, at the front lines of network support, performing a wide variety of IT tasks for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This means that you get not just expert technical skills, but also a support engineer with field-tested methods for repairing actual IT problems quickly.
Read more details concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to bill for online support and on-site visits by the minute. Consequently, you owe only for received services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no registration fee and requires no monthly commitment for support services provided during normal business hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids major bills for fast solutions. An additional benefit of granular pricing is that clients will not be inclined to allow less critical issues to fester until they grow into big ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation given by every staff member to each customer. The practice of documenting and organizing support records results in more efficient support and eliminates a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
Read more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Small businesses who work with freelance service providers or who maintain internal support staffs gain when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive.
Read additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Arvada, Colorado company needs to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).