Professional Remote Technical Support for Arvada, Colorado Computer Networks from World-class Engineers
Small companies have typically been underserved by major network support organizations. Some small businesses allow themselves to grow overly dependent on individual consultants or small consulting organizations who don't have the bandwidth or broad skill sets to react quickly or efficiently to network crises. Still other small businesses turn to mass-market service providers that employ personnel trained to provide standardized fixes for ordinary problems but who do not have the background and technical scope to deal with the diversity of environments and lack of standardization that characterizes small business IT systems.
Progent's time-tested methodology for providing affordable and effective technical support to small companies has made Progent among the top Microsoft-certified network consulting organizations in the country. Progent has delivered online support to small businesses in every state in the country (refer to Progent's client testimonials).
For larger companies, Progent offers co-sourcing services to supplement the skills of your internal network support group. Co-sourcing can cut costs and minimize technical risks for big projects like application development, business continuity planning, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to accredited consultants to help your company to plan and execute your cloud computing strategy.
Key Technologies Serviced by Progent for Arvada, Colorado Businesses
As a Microsoft-certified Partner computer support firm that maintains a world-class group of Cisco Premier CCIE networking consultants and Apple Computer certified engineers, Progent provides urgent assistance and affordable online consulting to Arvada, CO companies for a wide range of computer technologies such as:
Service Delivery Options for Arvada, Colorado Businesses
Progent offers a variety of options for providing small businesses and local governments with affordable computer services for technical support, consulting, and network administration. Progent's paradigm for providing IT support services is based on the Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Service Model promotes rapid support, comprehensive service records, dependable follow-through, and tight expense control across an array of IT support delivery options that include remote troubleshooting, onsite support, and high-end consulting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the expense or delay of on-premises support visits. The experience of Progent's IT engineers makes it possible to resolve the majority of IT problems rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup process for first-time clients to accommodate urgent situations and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out additional information about Progent's online computer support expertise.
- Onsite Service
Progent provides onsite computer support for registered clients in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's online service engineers to give small and midsize companies the optimal solution: in-person service technicians when you need them plus the on-line help of Progent's seasoned team of IT consultants, security specialists, and business application developers. The response time for on-site service calls is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how and why to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues. To learn more, refer to Online Help Desk Services.
- Co-managed Help Desk Services
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's roster of seasoned technical support technicians and subject matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting. To learn more, refer to Progentís Help Desk sharing services.
- IT Consulting Services
Progent offers small and midsize companies affordable availability of world-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection engineering, non-stop it system consulting, virtualization solutions, plus integration, customization and support for business software such as financials, ERP and MRP, business analytics, CRM, and productivity suites. Progent can help with one-time projects such as site moves and major software upgrades, extended initiatives such as customizing a legacy MRP system to a current MS Dynamics or Dynamics 365 package, database application programming and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system administration, or emergency response like disaster recovery and virus cleanup.
- Infrastructure Consulting Expertise for an At-Home Workforce
Progent can assist small and mid-size businesses to design, deploy and troubleshoot the network infrastructure for at-home workers. Areas of network infrastructure where Progent's experts can deliver support include secure and efficient VPN tunnel connections, VDI desktop software, router integration, Wi-Fi LAN design and deployment, and robust Internet connections. To learn about Progent's infrastructure consulting services for telecommuters, see network infrastructure consulting expertise for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is also simple for customers to transfer to another service firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit small businesses with mixed networks to save dramatically on the costs of capital equipment, system support, and network management while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed package, can handle the mixed- OS and non- standardized networks typical of small businesses, and keeps control of the software in the client's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers advanced online consulting to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your Progent consultant so any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of network protection and can assist with advanced security programs such as SIEM solutions to help enterprises meet industry guidelines and government mandates for IT data security and reporting.
The scope and size of Progent's engineering staff offer a unique array of benefits to clients trying to maximize the productivity of their information network within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, at the front lines of IT support, performing a broad variety of IT tasks for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This guarantees that you get not just world-class technical help, but also a consultant with proven methods for fixing real-world network problems quickly.
Find out additional information about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you owe only for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no registration charge and asks no retainer for support services provided during regular working hours. Many service organizations demand large minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity does away with major invoices for fast fixes. An additional advantage of granular invoicing is that clients are less tempted to allow minor problems to fester until they become big problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation given by every staff member to every customer. The practice of documenting and organizing service activity allows more effective service and eliminates a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent is able to focus on providing high-value skills where Progent has little competition. Small companies who utilize independent consultants or who maintain in-house IT personnel gain when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient.
Find out more details concerning Progent's knowledge transfer services.
In case your Arvada, Colorado company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Online Network Help
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).