Arvada, CO Online Support from World-class Computer Network Service Experts
Progent's computer network support services can deliver your Arvada, CO company low cost and dependable support from enterprise-class technical experts. By delivering IT consulting service when you need it, offering advanced knowledge for key applications, offering unique services such as 24x7 server monitoring, and invoicing only for services you receive, Progent gives your Arvada, Colorado company an affordable solution for maximizing the business value of small business information systems. If you run a local system, connect to cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for organizations and local governments to create and manage a robust and safe information network and to benefit from quick access to the seasoned help usually available only to businesses who can afford a sizeable internal information technology organization.

For mid-size and large companies, Progent offers co-sourcing support to reinforce the skills of your in-house network support team. This can save money and minimize technical risks for big projects like application programming, disaster recovery planning, security audits, merging datacenters, or technology migrations.

Progent can also offer access to accredited experts to help your business to plan and execute a sensible cloud computing strategy.

Core IT Areas Serviced by Progent for Office Networks in Arvada, Colorado
Progent offers the services of qualified consultants for all aspects of business network technology deployed in small companies and local governments. Products and technologies serviced by Progent's consultants include:

Support Delivery Options Available for Arvada, Colorado Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, and IT administration. Progent's paradigm for delivering IT support is built on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Model promotes fast support, thorough activity records, reliable follow-through, and strict expense monitoring for an array of network support delivery modes that include online repairs, on-premises support, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can assist customers to analyze and repair hardware and software issues without the expense or time loss of travel for onsite service visits. The background of Progent's IT consultants allows them to handle most IT issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for first-time customers to accommodate urgent network problems and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out more details concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can work in tandem with Progent's remote support experts to give small and midsize businesses the best of both worlds: onsite support technicians when you require them plus the remote help of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The response time for in-person service visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more concerning how to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues. To learn more, refer to Online Help Desk Services.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's roster of certified desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the top PSA platform for handling service requests, ticketing, responsibility, progress tracking, and reporting. To learn more, visit Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can provide help with vital products and technologies such as Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network engineering, virtualization strategies, plus integration, customization and support for business applications including accounting, operations, business analytics, CRM, and productivity suites. Progent can help with one-shot projects including office moves and major software upgrades, longer term initiatives such as customizing a legacy MRP system to a current Microsoft Dynamics or Dynamics 365 package, relational database application programming and DBA services, and web design, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response such as data restoration and virus removal.

  • Network Infrastructure Consulting Services for an At-Home Workforce
    Progent can help small and medium-size companies to plan, deploy and debug the infrastructure needed to support remote workers. Areas of network infrastructure for which Progent's consultants offer assistance include safe and convenient VPN connectivity, Virtual Desktop Infrastructure platforms, router configuration, wireless LAN planning and deployment, and robust Internet access. For information about Progent's network infrastructure consulting expertise for an at-home workforce, visit infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is in addition easy for customers to migrate to a different support provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow businesses with mixed environments to benefit dramatically on the expense of capital equipment, system support, and network administration while achieving world-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can handle the mixed- platform and non- standardized environments typical of smaller companies, and retains ownership of the software licenses in the client's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online consulting support to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you�re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly complex array of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-Certified security experts, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on system security and can assist with complex security programs like SIEM solutions to help companies comply with business guidelines and statutory mandates for network data protection and reporting.

The breadth and size of Progent's engineering team bring a unique array of benefits to organizations wishing to maximize the business value of their information network within a reasonable budget. These advantages include:

  • Best Practices
    Progents staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the forefront of IT support, performing a broad range of IT projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not just world-class IT skills, but also a consultant with proven methods for repairing actual network problems quickly. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for online service and on-site visits by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no registration fee and requires no retainer for support services delivered during normal working hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates major invoices for fast solutions. An additional advantage of by-the-minute pricing is that your company are less tempted to allow less critical issues to fester until they become major problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or small service firms who provide minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation given by each consultant to every customer. The discipline of documenting and organizing service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who wont release vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Small businesses who work with independent service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Arvada, Colorado business needs to contact Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Assistance
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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