Arvada, CO Remote Help from Certified Computer Network Service Consultants
Progent's computer network technical support services can provide your Arvada, CO company low cost and dependable access to world-class IT experts. By delivering IT support help when you require it, providing specialized expertise for key technologies, delivering value-added services such as 24x7 server monitoring, and charging only for services you receive, Progent offers your Arvada, Colorado business an affordable alternative for maximizing the productivity and profitability of small office networks. Whether you have a local datacenter, rely on cloud resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to create and manage a reliable and secure information system and to have fast access to the seasoned consulting usually available only to corporations who are able to maintain a sizeable in-house IT group.
For larger businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal IT service staff. This can save money and minimize technical risks for big IT initiatives such as software programming, disaster recovery preparedness, security audits, office consolidations, or software migrations and upgrades.
Progent can also provide the services of certified consultants to help your company to plan and execute your cloud strategy.
Popular Products and Technologies Supported by Progent's Consultants for Businesses in Arvada, Colorado
Progent's national team of certified experts provides support for all facets of information systems found in businesses of any size. Technologies served by Progent in Arvada include:
Support Delivery Options for Arvada, Colorado Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, and network management. Progent's model for delivering network support services is based on the Help Desk structure common to larger IT organizations. Progent's Help Desk Support Mechanism promotes fast response, comprehensive service documentation, consistent follow-through, and tight expense monitoring for a range of IT service delivery modes that include remote troubleshooting, on-premises help, and top-tier consulting.
- Remote Support
Progent's Technical Response Center (TRC) offers urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned service professionals can assist clients to analyze and repair hardware and software issues without the expense or delay of on-premises service visits. The experience of Progent's IT consultants makes it possible to resolve most network problems quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time customers to address emergency situations and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn additional information about Progent's online computer troubleshooting services.
- On-site Service
Progent provides onsite technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote support engineers to deliver small and midsize companies the best of both worlds: onsite support professionals when you require them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The wait time for on-site support visits is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more details concerning why to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging issues. for more information, see Online Help Desk Services.
- Co-managed Help Desk Services
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's roster of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. For more information, visit Progent's shared Help Desk services.
- IT Consulting Services
Progent offers small and midsize businesses affordable availability of world-class consultants who can provide assistance with critical technologies including Microsoft Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero pentest products, company-wide network security engineering, non-stop network design, virtualization strategies, plus configuration, customization and training for business applications such as financials, ERP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with short-term projects such as office relocations and massive software upgrades, extended initiatives such as upgrading a legacy ERP platform to a current MS Dynamics or Dynamics 365 package, relational database software programming and DBA support, and web development, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response like disaster recovery and virus cleanup.
- Network Infrastructure Consulting Services for Telecommuters
Progent can assist small and mid-size companies to design, set up and troubleshoot the infrastructure needed to support at-home workers. Aspects of network infrastructure for which Progent's consultants can provide assistance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi network planning and implementation, and robust Internet connectivity. For details about Progent's infrastructure consulting expertise for an at-home workforce, see network infrastructure consulting expertise for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the highest level of dependability and scalability but that is also easy for clients to transfer to another service firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtualization techniques that allow small businesses with mixed environments to benefit significantly on the expense of hardware, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can support the multi- platform and loosely standardized networks typical of small businesses, and retains ownership of the licenses in the client's hands so that migrating to a different virtualized host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide advanced remote support services to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your IT team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine on-premises resources as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to assess your organization's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Arvada, Colorado Small Businesses
Progent's staff size, scope of information technology expertise, and experience with enterprise IT support allow small and midsize companies to sidestep the pitfalls associated with over dependence on thinly staffed support firms or independent consultants.
Teaming with Progent's Experts allows your small business to:
- Prevent Excessive Dependence on Individual Support Consultants
For IT services, smaller businesses often rely heavily on independent consultants. Though individual service engineers carry lower expenses than larger IT service organizations and can afford to bill apparently smaller fees, they are often too busy to respond quickly to critical network problems. If a freelance engineer is busy with different customer, sick, on travelling, or in training, the absence of backup personnel may require your company to wait for help in case of a crisis. As your small business grows, system unavailability or difficulties with critical programs become more costly. The money you thought you were conserving on an independent consultant can disappear quickly because of lost productivity. Also, when independent consultants encounter unfamiliar problems, the unavailability of a large engineering team to rely on for advice requires them to train on the job while your business winds up with the bill for their ongoing education.
- Gain Access to Experts in Sophisticated IT Solutions
The majority of small support firms or independent consultants specializing in small company network consulting are capable of delivering routine solutions but don't have the experience to deal cost-effectively with complex IT infrastructures that have mixed platforms, multiple offices, Voice over IP implementations, remote workers, interconnected accounting and operational applications, eCommerce, and custom business applications. Progent's experience with worldwide companies and Progent's extensive group of experts can benefit your business because big-company networks are by nature complex, integration problems require thorough understanding of in numerous technical areas, and reaching a high level of stability, availability, and protection calls for enterprise-proven best practices.
- Build a Solid Basis for Seamless Growth
Small businesses typically begin with an IT system cobbled together on a tight budget. Without a carefully designed architecture, a series of band-aid repairs often get piled on top of a tenuous structure. As a business grows, reliability and scalability problems can hinder the success of the business. Such networks need proper assessment, smart strategic analysis, and broad-based experience to migrate to an IT environment that will provide the solid basis to meet critical business requirements and ease downstream growth.
- Team with Solution Providers, Not Resellers
Small businesses require direction and education to navigate through an ever more complicated maze of IT options available for accelerating business growth and enhancing efficiency. Businesses do not need a network consultant or support organization that attempts to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services exclusively. This permits Progent to align technical services with the genuine needs of clients. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined technology rather than being based on the actual needs of a customer.
Get in Touch with Progent
In case your Arvada, Colorado business wants to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).