Professional Online Technical Support for Arvada, Colorado Networks from Microsoft Certified Consultants
Small companies have typically been underserved by large IT support firms. Some small businesses permit themselves to grow excessively dependent on freelance engineers or small consulting organizations who lack the bandwidth or extensive knowledge to respond quickly or efficiently to network emergencies. Other small businesses turn to giant service firms staffed with personnel taught to provide by-the-numbers fixes for ordinary issues but who are missing the experience and technical scope to handle the diversity of configurations and absence of standardization typical of small company IT networks.
Progent's proven approach to providing low-cost and successful network service to small companies has made Progent one of the top Microsoft-certified IT service organizations in the United States. Progent has delivered remote help to companies in every state in the U.S. (refer to Progent's customer testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT support staff. This can reduce expenses and minimize technical risks for big projects like software design and development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of accredited consultants to help your business to design and execute a sensible cloud strategy.
Main Products and Technologies Serviced by Progent for Office Networks in Arvada, Colorado
Progent provides the services of certified consultants for all aspects of information technology deployed in small companies and local governments. Products and technologies supported by Progent's consultants include:
Service Delivery Options Available for Arvada, Colorado Companies
Progent has a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, system architecture, and IT administration. Progent's paradigm for providing network support services is based on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Mechanism promotes rapid response, comprehensive activity documentation, dependable follow-through, and strict cost monitoring across an array of network support delivery options that include remote troubleshooting, in-person support, and top-level consulting.
- Remote Service
Progent's Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can help clients to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises support visits. The background of Progent's network consultants makes it possible to resolve most network issues quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based signup process for first-time clients to address urgent network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn additional information concerning Progent's online computer support expertise.
- On-site Support
Progent provides onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's online service experts to give small and midsize businesses the ideal combination: hands-on service professionals when you require them plus the remote help of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The wait time for on-site service visits is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more concerning how and why to register for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, refer to Help Desk Services for Small Businesses.
- Shared Help Desk Services
Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's pool of certified desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the top PSA tool for managing service requests, ticketing, ownership, progress tracking, and reporting. For more information, refer to Progent's Help Desk Co-management services.
- IT Consulting Services
Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can deliver assistance with vital technologies including Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero penetration test products, network protection engineering, high availability network consulting, virtualization solutions, plus integration, programming and training for business programs including financials, ERP, business analytics, sales automation, and productivity suites. Progent can help with short-term projects including site relocations and major system upgrades, longer term initiatives like upgrading an older ERP platform to a current Microsoft Dynamics 365 package, relational database application programming and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and system administration, or emergency services like data restoration and malware cleanup.
- Infrastructure Guidance for Teleworkers
Progent can help small and medium-size companies to design, set up and debug the network infrastructure needed to support a remote workforce. Areas of network infrastructure for which Progent's experts offer support include safe and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi LAN design and implementation, and robust Internet connectivity. To find out about Progent's infrastructure support services for teleworkers, visit infrastructure support services for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small organization's servers in a setting that not only provides the top level of fault-tolerance and scalability but that is also easy for customers to transfer to a different service firm or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is based on proven virtualization techniques that allow businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure support, and network administration while achieving enterprise-class availability and an unprecedented level of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can support the multi- OS and loosely standardized networks common with small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a new virtual host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote support to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine physical IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Arvada, Colorado Small Businesses
Progent's size, scope of information technology expertise, and familiarity with corporate network consulting allow small and midsize businesses to avoid the problems associated with excessive dependence on small service firms or individual engineers.
Teaming with Progent enables your business to:
- Prevent Over Dependence on Individual Consultants
For IT services, smaller businesses sometimes depend excessively on independent engineers. Though freelance support engineers carry lower overhead than larger IT service firms and can typically bill nominally smaller rates, they are often stretched to far to respond rapidly to urgent problems. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the absence of backup personnel may force your business to wait for assistance during an emergency. As your company expands, network unavailability or difficulties with line-of-business applications become more costly. The money you thought you were saving on a freelancer can be eaten up quickly due to lower output. In addition, when freelance engineers encounter unfamiliar problems, the lack of a large engineering team to count on for advice forces them to train with the meter running while your organization ends up footing the bill for their continuing education.
- Have Access to Experts in Sophisticated Information Technology Solutions
The majority of smaller service organizations or independent consultants specializing in small business network consulting are capable of delivering routine solutions but don't have the seasoning to deal cost-effectively with complicated IT infrastructures that have mixed operating systems, many offices, VoIP systems, mobile workers, interconnected financial and analytical software, eCommerce, and specialized line-of-business applications. Progent's background with global enterprises and Progent's extensive group of specialists can be valuable to your small business because big-company environments are characteristically complex, integration issues require in-depth understanding of in many technical areas, and reaching a high level of stability, reliability, and security requires industry-proven leading practices.
- Build a Solid Foundation for Growth
Small businesses typically begin with an IT system cobbled together on a tight budget. Lacking a solid architecture, a series of improvised fixes commonly get piled on top of a tenuous structure. As a business evolves, reliability and scalability issues can hinder the productivity of the business. Such networks need proper assessment, smart strategic analysis, and in-depth experience to upgrade to an IT environment that will act as the reliable basis to meet critical business needs and support downstream expansion.
- Team with Solution Finders, Not Product Resellers
Small businesses require guidance and education to work through an ever more complex array of IT options offered for accelerating growth and enhancing productivity. They do not need an IT consultant or support organization that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent sells services and expertise exclusively. This allows Progent to match technical services with the real needs of clients. Mixing IT support and product selling can lead to a conflict where the recommended solution is built around a predetermined technology instead of being based on the actual needs of a client.
How to Contact Progent
If your Arvada, Colorado company wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Help
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).