Quick, Affordable Online Network Troubleshooting for Arvada, Colorado Small Companies
For more than twenty years, Progent has focused on delivering enterprise-quality computer support to clients with small-business budgets. Progent has built a unique service solution that features a low-overhead, seamless virtual office network, sophisticated online troubleshooting tools, a substantial pool of consultants accredited in a wide range of technical disciplines, a Help Desk service model that promotes responsiveness and guarantees follow-up, a global team of on-line support experts, on-site support availability for the majority of most zip codes in the U.S., and a company ethos committed to resolving network issues in the least time and at the lowest cost to customers.

For larger companies, Progent can provide co-sourcing services to supplement the technical skills of your in-house IT service staff. This can save money and minimize technical risks for major projects like application design and development, business continuity preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to accredited consultants to help your business to design and execute a sensible cloud strategy.

Main Technologies Serviced by Progent for Businesses in Arvada, Colorado
Progent offers the services of certified experts for all aspects of network technology found in small companies. Technologies serviced by Progent include:

Support Delivery Alternatives Available for Arvada, Colorado Businesses
Progent has a selection of options for providing small companies and local governments with affordable IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for delivering network support services is based on the Help Desk operational structure familiar to big IT support organizations. Progent's Contact Center Support Mechanism ensures rapid response, comprehensive activity records, consistent follow-up, and strict expense monitoring across an array of IT support delivery alternatives that include remote repairs, onsite support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can assist clients to analyze and repair hardware and software problems without the cost or time loss of travel for onsite support visits. The background of Progent's IT engineers allows them to handle most IT problems quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to accommodate emergency situations and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out additional details concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote service experts to give small companies the best of both worlds: on-premises service professionals when you need them plus the remote expertise of Progent's worldwide team of network consultants, security specialists, and business software developers. The response time for on-site service calls is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more details about why to register for Progent's onsite computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues. for more information, visit Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network security consulting, fault tolerant network design, server virtualization strategies, plus configuration, programming and support for business applications such as financials, operations, management reporting, sales automation, and office productivity packages. Progent can help with one-shot projects including site relocations and major software migrations, longer term initiatives like business information application development and support, database software development and administration support, and web design, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services like data restoration and malware removal.

  • Application Server Hosting
    Progent can host mission-critical applications like Exchange and Microsoft SQL to provide small companies with higher degrees of reliability, security, and recoverability than is possible with the type of in-house data center that is realistically affordable for most small and midsize organizations. Because Progent utilizes the same facilities that support the equipment of many of the world's largest IT companies, Progent can eliminate the expense of building and managing the systems needed for world-class environmental control, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that patches and service packs stay current, protection and performance is continually tracked, and systems are regularly archived and available for complete and rapid restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's servers in a setting that not only provides the top degree of dependability and extensibility but that is also simple for clients to transfer to another support firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that allow small businesses with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving enterprise-class reliability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can support the multi- platform and non- standardized environments common with small companies, and keeps ownership of the software licenses in the client's hands so that moving to a new virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote support services to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Arvada, Colorado Small Businesses
Progent's staff size, scope of information technology expertise, and experience with corporate IT consulting enable small and midsize businesses to sidestep the problems related to over reliance on small service organizations or individual consultants.

Working with Progent allows your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT support, smaller businesses often depend excessively on freelance consultants. Although freelance support engineers carry lower expenses than more substantial support organizations and can afford to bill nominally smaller fees, individuals are occasionally too busy to respond rapidly to critical network problems. If an independent consultant is occupied with different client, ill, on vacation, or in class, the lack of backup personnel may force your business to wait for assistance in case of a crisis. The more your small business expands, system unavailability or problems with line-of-business applications become more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up quickly because of lost productivity. Also, when independent consultants confront new technologies, the lack of a big engineering group to rely on for assistance forces them to learn in place while your organization winds up footing the costs for their ongoing training.

  • Have Access to Expertise in Advanced Network Issues
    The majority of small service firms or freelance consultants who concentrate on small company IT support may excel at providing routine solutions but don't have the background to deal cost-effectively with complicated IT infrastructures that have mixed platforms, many locations, Voice over IP systems, mobile clients, integrated accounting and analytical software, data-driven web sites, and specialized line-of-business software. Progent's background with global companies and Progent's extensive group of specialists can benefit your business because enterprise networks are characteristically complicated, integration problems require in-depth understanding of in numerous technical areas, and reaching a high degree of stability, reliability, and protection calls for enterprise-proven best practices.

  • Create a Firm Basis for Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Lacking a strong architecture, a sequence of ad hoc fixes commonly get tossed on top of a tenuous foundation. As a business grows, reliability and expandability issues can hinder the productivity of the organization. Such networks require thorough assessment, intelligent business analysis, and broad-based experience to upgrade to a network environment that can act as the solid foundation to meet critical business requirements and support downstream growth.

  • Work with Solution Providers, Not Product Vendors
    Smaller companies need guidance and insight to navigate through an ever more complicated maze of technology alternatives available for accelerating growth and enhancing productivity. Businesses do not need a network engineer or support firm that attempts to promote products. Progent avoids conflicts of interest by not reselling any products. Progent provides consulting and services exclusively. This allows Progent to match consulting services with the real interests of customers. Combining IT consulting and product selling can result in a conflict where the recommended solution is based on a preselected vendor rather than being driven by the actual needs of a customer.

Contact Progent
If your Arvada, Colorado company needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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