Affordable Network Troubleshooting from Microsoft premier Professionals for Businesses in Arvada, CO
By delivering professional know-how whenever you need it, making available specialized knowledge for critical applications, providing high-value services like virtual data center hosting, billing solely for services you receive, and charging no setup fees or retainers for standard services, Progent enables your company to maximize the business value of your information system and minimize service costs. Progent appreciates that information system security, dependability, and performance are just as important to small businesses as to major enterprises but that smaller organizations don't have the economy of scale to invest aggressively in information networks and internal service staffs. Progent's basic value proposition is that no network consulting organization can equal Progent's capability to provide the IT support your company requires when you require it and at prices you can afford.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal IT support group. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application design and development, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of certified experts to assist your business to plan and implement a sensible cloud strategy.

Primary Areas of Expertise Supported by Progent's Consultants for Businesses in Arvada, Colorado
Progent's nationwide team of world-class experts provides help for virtually all facets of network systems deployed by companies of any size. Areas served by Progent in and around Arvada include:

Support Delivery Options for Arvada, Colorado Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, and network management. Progent's model for providing IT support services is based on the Help Desk structure familiar to big IT support organizations. Progent's Help Desk Service Model promotes fast support, comprehensive service records, consistent follow-up, and strict expense monitoring across a range of IT support delivery modes that include remote repairs, in-person support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can assist customers to analyze and fix network issues without the cost or delay of in-person service calls. The experience of Progent's network engineers allows them to resolve the majority of IT problems quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration process for new clients to address urgent network problems and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to give small businesses the best of both worlds: onsite support technicians when you require them as well as the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business application developers. The wait time for in-person service calls is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more details concerning why to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most issues. To learn more, see Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting. For more information, refer to Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can provide help with vital products and technologies including Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, company-wide network protection engineering, high availability it system consulting, virtual server solutions, plus configuration, customization and support for business programs including accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can help with one-shot projects such as site moves and massive system upgrades, longer term initiatives such as customizing a legacy ERP platform to a modern MS Dynamics or Dynamics 365 package, database software development and DBA support, and web design, continuing support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network management, or emergency services such as disaster recovery and malware removal.

  • Infrastructure Support Services for Teleworkers
    Progent can assist small and mid-size companies to design, set up and debug the infrastructure needed to support offsite workers. Areas of network infrastructure where Progent's experts can deliver guidance include safe and efficient VPN connections, Virtual Desktop Infrastructure platforms, router setup, wireless LAN design and deployment, and reliable Internet connectivity. For information about Progent's network infrastructure support services for remote workers, refer to infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small company's production servers in an environment that not only provides the highest degree of dependability and extensibility but that is also easy for clients to migrate to a different service firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow small businesses with mixed environments to benefit significantly on the expense of capital equipment, infrastructure support, and network management while achieving world-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered package, can support the mixed- platform and loosely standardized networks typical of small companies, and retains ownership of the licenses in the customer's possession so that migrating to a new virtual host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online consulting support to help companies of any size integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their networking hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies including firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a company-wide perspective on network protection and can help with complex security programs such as SIEM solutions to help enterprises meet industry guidelines and government mandates for network data protection and incident reporting.

The breadth and size of Progent's consulting team offer a powerful set of benefits to companies trying to maximize the business value of their information network within a realistic budget. These benefits include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, in the trenches of network service, performing a broad variety of IT projects for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class IT skills, but also a consultant with field-tested approaches for solving actual network problems efficiently. Read more about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for remote support and on-premises visits per minute. As a result, you are billed just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during normal working hours. Many support organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids king-size invoices for quick repairs. Another advantage of by-the-minute pricing is that your company are not inclined to allow simple issues to stay unaddressed until they grow into major problems. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by every staff member to each client. The discipline of detailing and archiving support activity results in more effective support and avoids a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who won't let go of the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces little competition. Small businesses who work with independent consultants or who maintain in-house IT personnel gain when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and productive. Find out additional information about Progent's knowledge transfer services.

Contact Progent
If your Arvada, Colorado business wants to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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    Progent's Technical Response Center offers national extended hours remote help for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service professionals provide after-hours phone help and online direct network connection to troubleshoot and resolve network problems rapidly and affordably. The breadth of technical experience available from Progent's staff of nationwide service professionals makes it possible to escalate even the toughest problems to competent experts as needed. For critical issues, the TRC tries to respond to your request for service within one hour.

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    Progent's webinars provide small companies the affordability, convenience, and flexibility of online learning plus the effective training methods of expert teachers who utilize advanced collaboration software to simulate live, participatory learning environments. Progent offers remote training for key desktop software including components of Microsoft Office such as Excel, Word, PowerPoint, and Project: MS Dynamics accounting and management information software including MS Dynamics GP; as well as additional top desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Microsoft SQL Server 2014 includes significant improvements in key areas including performance, uptime, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that operates seamlessly across all workloads including Online Transaction Processing, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and on-premises consulting services including planning, configuration, administration, remediation, and software development expertise to help organizations of all sizes to realize fast return from their SQL Server 2014 investment.

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    Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that offers the basis for a feature-rich but easy-to-manage IT network. The integration demands of the Microsoft .NET components included with Small Business Server calls for a network consultant with real-world expertise and extensive experience in designing and building cohesive end-to-end information technology systems. Progent's Microsoft-certified consultants have broad backgrounds with the technologies built into Microsoft SBS 2011 and SBS 2008. This experience assures you success in installing, managing, and servicing network solutions based on the Microsoft SBS suite of servers and applications.

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    Progent offers two ultra-affordable service bundles designed to allow small businesses to receive an impartial security evaluation from a premier security consultant. With Progent's External Security Inventory Scan, an engineer runs a comprehensive test of your IT infrastructure from outside your company firewall to determine potential weaknesses in the security posture you present to the outside world. With Progent's Internal Security Inventory Scan, an engineer runs a network scan from a secure machine within your company firewall to assess the risk to inside threats. Both security inventory packages are configured and run from a secured remote site.

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    Cisco's Catalyst line of Wi-Fi controllers streamline the management of Wi-Fi LANs by unifying the provisioning and control of wireless APs, tuning wireless throughput by reducing the effect of RF congestion, improving Wi-Fi availability with rapid failover, and hardening data security by detecting cyber threats and analyzing traffic content according to user class and location. Progent can help you to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of any size. Progent can help you to administer and debug your current Cisco Wi-Fi environment or implement a smooth transition to Cisco's latest wireless controller solutions.

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