Arvada, CO Online Help from World-class Computer Troubleshooting Consultants
Progent's computer network support services can deliver your Arvada, CO business cost-effective and reliable support from enterprise-class technical professionals. By delivering IT consulting service when you require it, providing advanced expertise for key applications, delivering unique services such as 24x7 network monitoring, and charging only for support you use, Progent gives your Arvada, Colorado company an affordable option for optimizing the profitability of small business networks. If you run an on-premises system, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart way for organizations to create and manage a reliable and safe IT network and to have fast access to the experienced help typically restricted to enterprises who can maintain a sizeable in-house IT staff.
For mid-size and large businesses, Progent can provide co-sourcing support to add to the skills of your in-house network support personnel. Co-sourcing can save money and help meet schedules for big projects such as application development, business continuity planning and testing, network security audits, merging datacenters, or software migrations.
Progent can in addition provide access to accredited consultants to assist your company to design and implement a sensible cloud strategy.
Primary Products and Technologies Supported by Progent for Businesses in Arvada, Colorado
Progent offers the support of accredited consultants for all aspects of information technology found in small and midsize organizations. Technologies serviced by Progent's consultants include:
Service Delivery Alternatives Available for Arvada, Colorado Companies
Progent offers a selection of options for providing small businesses with affordable IT services for technical support, consulting, and network management outsourcing. Progent's model for delivering network support services is built on the Call Center operational structure familiar to larger IT support groups. Progent's Contact Center Support Mechanism ensures fast support, thorough service records, reliable follow-through, and strict cost control across an array of network service delivery alternatives that include online troubleshooting, on-premises support, and top-tier consulting.
- Remote Service
Progent's Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can help customers to analyze and fix hardware and software problems without the cost or delay of in-person service calls. The background of Progent's IT engineers makes it possible to resolve the majority of network problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for first-time clients to address emergency network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn more details concerning Progent's online network support expertise.
- Onsite Service
Progent offers on-site computer assistance for signed-up customers in larger cities in the United States. Progent's on-site support personnel can work in tandem with Progent's online support engineers to give small businesses the best of both worlds: in-person service technicians when you require them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business application developers. The wait time for in-person support visits is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more concerning how and why to register for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, visit Help Desk Services.
- Help Desk Co-management Services
Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's roster of certified desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting. To learn more, refer to Progent's shared Help Desk services.
- IT Consulting Services
Progent provides small businesses affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies such as Microsoft Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test platform, network security engineering, fault tolerant it system design, virtual server solutions, plus integration, customization and training for business applications such as accounting, ERP, reporting, sales automation, and productivity suites. Progent can help with one-time projects including site relocations and massive system migrations, extended initiatives like upgrading an older ERP platform to a modern Microsoft Dynamics 365 solution, relational database software programming and administration services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as data restoration and malware removal.
- Infrastructure Expertise for Teleworkers
Progent can assist small and mid-size companies to plan, deploy and troubleshoot the infrastructure needed to support teleworkers. Aspects of network infrastructure for which Progent's consultants can deliver guidance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure software, router setup, Wi-Fi network design and deployment, and robust Internet connectivity. For information about Progent's infrastructure consulting expertise for a remote workforce, visit infrastructure guidance for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's servers in an environment that not only delivers the highest level of fault-tolerance and expandability but that is also convenient for customers to transfer to a different support provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow small businesses with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure support, and IT administration while getting enterprise-class reliability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can support the mixed- platform and loosely standardized environments common with small businesses, and keeps control of the software licenses in the customer's possession so that migrating to a different virtual host is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers advanced online support to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your IT team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-premises storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity programs used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on network security and can assist with complex security programs like SIEM solutions to help companies meet business guidelines and government mandates for network data security and incident reporting.
The scope and depth of Progent's engineering staff bring a powerful array of benefits to customers wishing to maximize the business value of their IT network within a reasonable budget. These advantages include:
- Best Industry Practices
Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the front lines of network support, executing a broad variety of technical projects for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting team. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for resolving real-world network problems efficiently.
Learn more details about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services provided during regular working hours. Many support organizations impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with major invoices for quick repairs. Another benefit of by-the-minute invoicing is that clients are less tempted to permit simple issues to fester until they grow into big ones.
Find out more about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation given by each staff member to every client. The practice of documenting and organizing support activity allows more effective service and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Small companies who utilize independent service providers or who maintain in-house support staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Read additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Arvada, Colorado business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Assistance
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).