Professional Remote Help for Arvada, Colorado Small Business Computers from World-class Consultants
Small companies have traditionally been underserved by major IT support organizations. Some small companies allow themselves to grow excessively dependent on individual engineers or small consulting organizations who don't have the size or comprehensive skill sets to respond quickly or effectively to network crises. Still other small businesses turn to mass-market support firms staffed with personnel taught to provide by-the-numbers fixes for common problems but who do not have the experience and technical scope to deal with the diversity of configurations and lack of standards that characterizes small business IT systems.
Progent's time-tested methodology for providing affordable and successful technical service to small businesses has made Progent one of the top Microsoft-certified network service organizations in the industry. Progent has provided remote support to businesses in every state in the country (See Progent's customer testimonials).
For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the skills of your internal IT support personnel. This can cut costs and minimize technical risks for big projects such as application programming, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations.
Progent can also offer the services of certified consultants to help your company to design and execute a sensible cloud computing strategy.
Key IT Areas Serviced by Progent for Businesses in Arvada, Colorado
Progent's nationwide team of world-class experts provides support for all aspects of network systems used by businesses of any size. Practice areas supported by Progent in and around Arvada include:
Support Delivery Options for Arvada, Colorado Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and network administration. Progent's model for providing IT support services is built on the Help Desk operational structure common to larger IT support organizations. Progent's Help Desk Call Center Service Model ensures fast support, comprehensive activity documentation, dependable follow-through, and strict expense monitoring across an array of network service delivery options that include online repairs, onsite support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can help clients to troubleshoot and repair hardware and software issues without the cost or delay of on-premises support calls. The background of Progent's network engineers makes it possible to handle the majority of network issues quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address urgent situations and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn more information about Progent's remote network troubleshooting services.
- Onsite Service
Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in tandem with Progent's remote service experts to give small and midsize companies the optimal solution: on-premises service technicians when you need them as well as the remote help of Progent's worldwide staff of network consultants, security professionals, and business software developers. The response time for in-person service visits is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more about how to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues. for more information, see Online Help Desk Services.
- Consulting Services
Progent offers small and midsize businesses affordable availability of world-class IT professionals who can provide help with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system design, virtual server solutions, plus integration, programming and support for small business applications including financials, ERP, reporting, sales automation, and productivity suites. Progent can help with one-time projects including site moves and major system migrations, extended projects like management information application programming and support, relational database software programming and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response such as data restoration and virus removal.
- Application Hosting
Progent offers hosting for key business applications like Exchange Server and Microsoft SQL to provide small and midsize companies with higher levels of dependability, security, and performance than is possible using the class of on-site data center that is achievable for the majority of small and midsize businesses. Because Progent uses the same data centers that host the equipment of some of the world's biggest IT organizations, Progent can save you the investment in creating and maintaining the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs stay current, security and performance is constantly tracked, and systems are regularly archived and ready for complete and rapid recovery. Find out more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small organization's production servers in an environment that not only provides the top level of dependability and expandability but that is also simple for clients to transfer to a different service firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server technologies that allow companies with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and IT management while getting enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed package, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and retains ownership of the licenses in the client's possession so that moving to a different virtualized system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers advanced remote support to help organizations of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to provide web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so any potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Arvada, Colorado Small Businesses
Progent's staff size, scope of information technology skill, and experience with enterprise network support allow small businesses to sidestep the problems associated with excessive dependence on small service firms or independent engineers.
Working with Progent allows your small business to:
- Prevent Over Dependence on Individual Consultants
For IT support, smaller companies sometimes rely excessively on freelance consultants. Although freelance service providers have lower overhead than larger IT service organizations and can afford to bill apparently lower fees, freelancers are occasionally unable to react rapidly to urgent network problems. If an independent engineer is busy with different customer, ill, on vacation, or in training, the lack of backup staff may force your company to wait for help during a crisis. As your company grows, system unavailability or problems with critical programs become more expensive. The dollars you believed you were conserving on an independent consultant can be eaten up quickly due to lower productivity. Also, when independent consultants encounter new problems, the lack of a large engineering group to fall back on for help requires them to train with the meter running while your business winds up with the costs for their ongoing education.
- Have Access to Certified Professionals in Complex Information Technology Issues
The majority of smaller service organizations or independent consultants who concentrate on small company IT support are capable of providing connect-the-dots solutions but lack the seasoning to deal efficiently with complex IT configurations with mixed platforms, many offices, VoIP implementations, remote workers, interconnected accounting and analytical applications, data-driven web sites, and specialized business software. Progent's background with global companies and Progent's large staff of specialists can be valuable to your business because enterprise networks are by nature complicated, integration issues require in-depth understanding of in many technical areas, and achieving an acceptable level of stability, reliability, and security calls for industry-proven processes.
- Build a Solid Foundation for Growth
Small businesses often begin with an IT system cobbled together on a shoestring budget. Lacking a proper architecture, a series of ad hoc repairs commonly get piled on top of a tenuous structure. As a company evolves, stability and expandability issues can hinder the productivity of the business. Such environments require thorough evaluation, smart strategic analysis, and in-depth experience to upgrade to an IT environment that will act as the solid foundation to handle critical business requirements and support downstream expansion.
- Partner with Solution Providers, Not Resellers
Smaller businesses need direction and insight to work through an ever more complex maze of IT alternatives available for enabling business growth and enhancing efficiency. Businesses do not need an IT engineer or service organization that tries to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services only. This allows Progent to match technical support with the genuine interests of clients. Combining IT support and product selling can result in a conflict where the proposed solution is based on a preselected technology rather than being driven by the actual requirements of a client.
How to Contact Progent
If your Arvada, Colorado business wants to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Support
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).