Affordable Network Support from Microsoft certified Consultants for Businesses in Arvada, CO
By offering professional support whenever you need it, providing specialized knowledge for key business applications, providing high-value services such as virtual server hosting, billing solely for services delivered, and requiring no sign-up fees or retainers for standard services, Progent helps your company to maximize the business value of your information system and cut support expenses. Progent understands that network protection, reliability, and efficiency are just as critical to small businesses as to large enterprises but that small organizations don't have the leverage to spend aggressively in information networks and in-house support staffs. Progent's basic competitive advantage is that no network consulting firm can match Progent's ability to deliver the network support expertise your business requires when you require it and at a cost you can justify.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your internal network support team. This can cut costs and help meet schedules for major IT initiatives such as application design and development, disaster recovery preparedness, security evaluations, office consolidations, or technology migrations.
Progent can in addition provide the services of accredited experts to help your company to design and execute a sensible cloud strategy.
Core Technologies Supported by Progent for Arvada, Colorado Business Networks
As a Microsoft-certified Partner IT service firm with a large group of Cisco Certified CCIE networking consultants and Apple Computer accredited engineers, Progent offers emergency troubleshooting and affordable remote consulting to Arvada, CO businesses for a broad array of computer technologies including:
Service Delivery Options Available for Arvada, Colorado Companies
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, and IT administration. Progent's model for providing computer support is built on the Help Desk structure common to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid support, thorough activity documentation, consistent follow-up, and tight cost control for an array of IT support delivery modes that include remote troubleshooting, onsite support, and top-level consulting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Support
Progent's Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can help customers to analyze and fix hardware and software issues without the expense or delay of in-person support visits. The background of Progent's IT engineers makes it possible to handle the majority of network issues rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for new clients to accommodate urgent network problems and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional information about Progent's online network support services.
- On-site Service
Progent provides onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's online support engineers to give small and midsize companies the optimal solution: hands-on support professionals when you require them as well as the on-line help of Progent's seasoned team of network engineers, security professionals, and business application developers. The wait time for on-site service calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more details about how and why to sign up for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most issues. To learn more, see Online Help Desk Services for Small Businesses.
- Co-managed Help Desk Services
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's roster of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. For details, see Progent's Help Desk Co-management services.
- Consulting Expertise
Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver help with critical technologies such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero threat assessment platform, network protection engineering, fault tolerant it system engineering, server virtualization solutions, plus configuration, customization and support for business applications such as accounting, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects including site moves and massive system upgrades, longer term initiatives like customizing a legacy ERP platform to a current Microsoft Dynamics or Dynamics 365 package, database software development and DBA services, and web development, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and system management, or emergency response like data restoration and malware cleanup.
- Infrastructure Expertise for Telecommuters
Progent can help small and mid-size companies to plan, deploy and troubleshoot the network infrastructure for telecommuters. Aspects of infrastructure for which Progent's experts can provide support include safe and efficient VPN connections, Virtual Desktop Infrastructure (VDI) software, router configuration, wireless LAN design and implementation, and robust Internet access. To learn about Progent's network infrastructure consulting expertise for teleworkers, refer to network infrastructure support services for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's servers in a setting that not only provides the highest level of dependability and extensibility but that is also simple for customers to transfer to another support provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow businesses with mixed environments to benefit significantly on the costs of hardware, system support, and IT administration while achieving enterprise-class dependability and an unparalleled level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered solution, can handle the mixed- platform and non- standardized environments typical of smaller companies, and retains control of the software licenses in the client's possession so that migrating to a different virtual system is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced remote consulting to help businesses of any size connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine local IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated collection of network products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a business-wide view of system protection and can help with advanced security projects like SIEM solutions to help enterprises comply with business guidelines and statutory mandates for network information security and incident reporting.
The breadth and depth of Progent's engineering staff bring a powerful set of advantages to customers wishing to increase the business value of their information system within a reasonable budget. These benefits include:
- Best Industry Practices
Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, at the forefront of IT service, executing a wide variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not only world-class technical capability, but also a consultant with field-tested approaches for repairing actual IT problems efficiently.
Learn more concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for phone support and on-premises visits per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services provided during regular business hours. Many service organizations impose large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity does away with big invoices for quick solutions. Another benefit of granular invoicing is that customers will be less inclined to allow less critical problems to fester until they grow into big ones.
Find out more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports given by every staff member to each customer. The discipline of detailing and archiving support activity allows more efficient service and avoids a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces little competition. Small businesses who utilize independent consultants or who maintain in-house IT personnel gain when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
Find out more details about Progent's knowledge transfer services.
In case your Arvada, Colorado company needs to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Support
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).