Arvada, Colorado Microsoft and Cisco Certified Consultants

Support Delivery Options Available for Arvada, Colorado Companies
Progent offers a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, and IT management. Progent's model for delivering computer support services is built on the Call Center operational structure common to big IT support organizations. Progent's Helpdesk Support Mechanism promotes rapid response, thorough service records, consistent follow-through, and tight expense control across an array of IT service delivery modes that include remote troubleshooting, on-premises help, and top-level consulting.

• Remote Support
  Progent’s Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to resolve the majority of IT issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup process for new customers to address urgent situations and Progent bills per minute with no startup charges or minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out more information about Progent's online computer troubleshooting expertise.

• Onsite Support
  Progent offers onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service engineers to deliver small and midsize companies the ideal combination: in-person service technicians when you need them plus the on-line help of Progent's seasoned team of IT consultants, security specialists, and business software developers. The response time for on-site support visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more about how and why to sign up for Progent's onsite network support.

• Help Desk
  Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. for more information, visit Online Help Desk Services.

• IT Consulting Expertise
  Progent provides small and midsize companies affordable availability of world-class consultants who can deliver assistance with vital technologies such as
• Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network security consulting, high availability network consulting, server virtualization solutions, plus integration, customization and support for business applications such as accounting, ERP and MRP, management reporting, CRM, and office productivity software. Progent can help with one-time projects including office moves and massive software migrations, longer term projects such as business information application development and support, database software programming and administration services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response like data restoration and virus cleanup.

• Private Cloud Hosting
  Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's servers in an environment that not only provides the highest degree of availability and expandability but that is in addition convenient for customers to transfer to a different service provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server technologies that permit businesses with multi-vendor networks to save significantly on the expense of capital equipment, system maintenance, and IT management while getting world-class reliability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can handle the mixed- OS and non- standardized networks typical of smaller businesses, and keeps control of the software in the client's hands so that moving to a different virtual system is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the economies related to ASP and SaaS hosting services.

• Hybrid Cloud Planning and Integration Consulting
  Progent can provide advanced online consulting support to help businesses of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

• ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire threat progression including filtering, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
  ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

• ProSight DPS: Managed Cloud Backup and Recovery
  ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so any looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Arvada, Colorado Small Businesses
Progent's size, breadth of technical expertise, and experience with corporate network consulting enable small and midsize businesses to avoid the problems related to over reliance on small support firms or individual engineers.

Teaming with Progent's Experts enables your company to:

• Prevent Over Dependence on Individual Consultants
  For network services, small companies sometimes depend excessively on individual engineers. Though individual support engineers have lower overhead than more substantial support organizations and can typically charge nominally smaller fees, individuals are frequently too busy to respond quickly to critical network problems. If a freelance consultant is busy with different client, ill, on travelling, or in class, the absence of backup staff may force your business to wait for assistance during an emergency. The more your small business grows, system unavailability or problems with critical programs become more expensive. The dollars you thought you were saving on a freelancer can disappear fast because of lower productivity. Also, when independent consultants encounter unfamiliar technologies, the lack of a big consulting group to depend on for advice requires them to learn in place while your organization winds up footing the costs for their ongoing education.

• Have Access to Expertise in Advanced Information Technology Issues
  Many small service organizations or independent consultants who concentrate on small business network consulting may excel at delivering routine solutions but don't have the seasoning to deal efficiently with complicated network infrastructures that have mixed platforms, multiple sites, VoIP implementations, mobile workforces, integrated accounting and operational software, eCommerce, and custom business applications. Progent's background with worldwide enterprises and Progent's large group of specialists can benefit your company because enterprise environments are by nature complicated, support problems demand in-depth understanding of in many technical areas, and reaching an acceptable degree of robustness, reliability, and security calls for enterprise-proven best practices.

• Build a Firm Foundation for Growth
  Small companies typically start with an IT system cobbled together on a tight budget. Lacking a carefully designed basis, a series of improvised repairs commonly get tossed on top of a tenuous structure. As a company grows, reliability and expandability problems can obstruct the productivity of the business. Such environments require thorough evaluation, intelligent business planning, and broad-based experience to upgrade to an IT environment that can act as the reliable foundation to meet critical business requirements and ease future growth.

• Team with Solution Finders, Not Product Resellers
  Smaller businesses need direction and education to navigate through an increasingly complicated array of technology options available for accelerating growth and enhancing efficiency. Businesses do not need a network consultant or service organization that attempts to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services only. This allows Progent to match consulting support services with the real needs of customers. Combining network consulting and product reselling can lead to a situation where the proposed solution is based on a predetermined vendor instead of being driven by the true needs of a small business.

Contact Progent
If your Arvada, Colorado business needs to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).