Affordable Computer Support from Microsoft premier Professionals for Companies in Athens, GA
By delivering world-class know-how whenever you need it, making available specialized knowledge for key applications, offering innovative services such as virtual server hosting, invoicing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent enables you to maximize the competitive value of your It system and cut service expenses. Progent understands that network protection, dependability, and performance are as critical to small companies as to major enterprises but that smaller companies don't have the economy of scale to invest heavily in information technology and internal support staffs. Progent's basic competitive advantage is that no IT support organization can equal Progent's capability to deliver the IT support your business requires when you require it and at prices you can afford.
For larger businesses, Progent can provide co-sourcing support to reinforce the skills of your in-house network support personnel. Co-sourcing can reduce expenses and help meet schedules for big projects like application design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.
Progent can also provide the services of accredited consultants to assist your business to design and implement your cloud strategy.
Primary Practice Areas Supported by Progent's Consultants for Business Networks in Athens, Georgia
Progent's nationwide team of industry certified consultants offers assistance for all facets of information systems deployed by organizations of all sizes. Technologies served by Progent in Athens include:
Support Delivery Alternatives for Athens, Georgia Businesses
Progent has a selection of alternatives for providing small companies with cost-effective computer services for technical support, consulting, hosting, and IT administration. Progent's model for providing network support services is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Service Model ensures rapid support, comprehensive activity records, consistent follow-through, and strict expense control for a range of network support delivery modes that include online troubleshooting, onsite help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can assist clients to analyze and repair hardware and software issues without the cost or delay of in-person service visits. The experience of Progent's IT engineers allows them to resolve the majority of IT problems quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for new customers to accommodate emergency situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more details about Progent's online computer troubleshooting services.
- Onsite Service
Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's online service experts to give small and midsize companies the ideal combination: onsite service technicians when you need them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for in-person service visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details about how and why to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Help Desk Call Center Services are intended for all companies who require prompt and reliable support from an online Help Desk Call Center with efficient phone assistance, remote repair capability, and sufficient technical depth for full escalation. Since small and midsize companies usually have limited IT funds and can spare scant management bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that business information systems stay productive. Learn more about Progent's Help Desk Call Center outsourcing services.
- Consulting Services
Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can provide help with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection engineering, high availability it system design, virtual server solutions, plus configuration, customization and training for small business applications including accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, extended initiatives such as management information application programming and support, relational database application development and administration services, and web development, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or urgent response such as disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for mission-critical applications such as Exchange Server and SQL Server to provide small businesses with greater degrees of availability, protection, and performance than is possible with the type of internal data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of many of the planet's biggest information technology companies, Progent can save you the cost of building and managing the systems required for enterprise-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and revisions remain updated, security and efficiency is continually tracked, and systems are consistently archived and available for complete and prompt recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for all of a small company's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition easy for clients to migrate to a different support provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that allow companies with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can handle the multi- platform and non- standardized environments typical of smaller businesses, and retains ownership of the software in the customer's possession so that moving to a new virtual system is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert remote consulting support to help companies of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize physical resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Athens, Georgia Small Businesses
Progent's staff size, breadth of information technology expertise, and experience with corporate network support enable small businesses to sidestep the problems related to over reliance on small service organizations or individual engineers.
Teaming with Progent's Experts allows your company to:
- Prevent Over Dependence on Freelance Consultants
For IT services, small businesses sometimes rely heavily on individual consultants. Though freelance service providers have lower overhead than more substantial IT service organizations and can typically bill apparently smaller fees, individuals are occasionally spread too thin to react rapidly to critical problems. If an independent engineer is occupied with different client, sick, on vacation, or in training, the absence of backup staff may require your company to go without assistance in case of a crisis. The more your company expands, network unavailability or problems with line-of-business applications get more expensive. The money you believed you were conserving on an independent consultant can evaporate quickly because of lost productivity. Also, when independent engineers encounter new problems, the lack of a big consulting group to rely on for help forces them to learn on the job while your company winds up with the costs for their continuing training.
- Have Access to Certified Professionals in Complex Network Issues
Many small support firms or freelance engineers specializing in small company network consulting may excel at providing routine fixes but don't have the seasoning to work efficiently with complicated network environments with mixed platforms, numerous offices, VoIP systems, mobile workers, integrated accounting and operational software, data-driven web sites, and custom line-of-business applications. Progent's background with global companies and Progent's large group of specialists can be valuable to your business because enterprise networks are inherently complex, integration problems demand in-depth understanding of in numerous technical areas, and reaching an acceptable level of robustness, availability, and protection requires enterprise-proven leading practices.
- Create a Firm Basis for Growth
Small companies often begin with an IT system implemented on a tight budget. Without a solid architecture, a series of ad hoc fixes commonly get piled on top of a weak foundation. As a company grows, stability and scalability issues can obstruct the productivity of the organization. These networks require thorough assessment, smart strategic planning, and broad-based expertise to migrate to an IT infrastructure that will act as the reliable basis to handle current business requirements and ease downstream expansion.
- Work with Solution Finders, Not Product Vendors
Small businesses need guidance and education to work through an ever more complicated array of technology alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network consultant or service organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services only. This permits Progent to match consulting services with the genuine interests of customers. Mixing network consulting and product reselling can result in a conflict where the proposed solution is built around a predetermined technology instead of being based on the actual needs of a client.
How to Contact Progent
In case your Athens, Georgia company wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).