Immediate, Low-cost Remote Computer Help for Athens, Georgia Small Companies
For more than two decades, Progent has focused on providing enterprise-quality network support services to customers with small-company budgets. Progent has developed a unique service solution that includes a cost-effective, seamless virtual office infrastructure, sophisticated remote troubleshooting technology, a substantial team of engineers certified in a broad range of IT practice areas, a Call Center service structure that promotes efficiency and guarantees follow-up, a worldwide group of remote service professionals, on-site support availability for the majority of most zip codes in the U.S., and a corporate culture committed to fixing technical issues in the least time and at the least cost to customers.
For larger businesses, Progent can provide co-sourcing support to reinforce the skills of your internal IT support staff. This can save money and minimize technical risks for major IT initiatives like software design and development, business continuity planning and testing, network security audits, merging datacenters, or technology migrations.
Progent can also offer the services of accredited consultants to assist your company to design and implement your cloud computing strategy.
Main IT Areas Serviced by Progent for Business Networks in Athens, Georgia
Progent provides the support of accredited experts for all aspects of information technology deployed in small and midsize companies and local governments. Technologies supported by Progent include:
Service Delivery Options Available for Athens, Georgia Companies
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's paradigm for providing network support services is based on the Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism promotes rapid support, thorough activity documentation, consistent follow-through, and tight cost monitoring across an array of network service delivery options that include remote repairs, in-person support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can help clients to troubleshoot and fix network issues without the cost or time loss of travel for onsite support calls. The background of Progent's network engineers makes it possible to resolve the majority of network issues quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for first-time clients to accommodate urgent situations and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn more details about Progent's online network troubleshooting services.
- On-site Support
Progent offers on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote support engineers to give small and midsize businesses the best of both worlds: in-person service professionals when you require them as well as the on-line help of Progent's seasoned team of network consultants, security specialists, and business software programmers. The wait time for in-person service visits is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about how and why to register for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues. For details, visit Help Desk Services.
- Consulting Services
Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security engineering, high availability network consulting, server virtualization strategies, plus configuration, customization and training for business software such as financials, operations, reporting, CRM, and office productivity packages. Progent can help with one-time projects such as site relocations and massive software migrations, extended projects like management reporting application programming and support, relational database software development and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency services such as disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for vital applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with greater levels of reliability, security, and recoverability than is possible with the class of internal data center that is realistically affordable for most small organizations. Since Progent utilizes the same facilities that host the equipment of many of the planet's largest IT organizations, Progent can eliminate the expense of creating and managing the systems needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions remain updated, protection and performance is continually tracked, and systems and data files are regularly archived and ready for complete and prompt restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's servers in a setting that not only delivers the top degree of dependability and scalability but that is also simple for customers to transfer to another support firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that allow companies with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving world-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered solution, can handle the mixed- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced remote consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize local IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Certified security experts,
CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a company-wide perspective on system protection and can assist with complex security projects like SIEM solutions to help enterprises comply with industry guidelines and government regulations for IT information security and incident reporting.
The breadth and size of Progent's engineering staff bring a powerful set of benefits to organizations trying to increase the business value of their information system within a reasonable budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, at the forefront of IT support, performing a wide range of technical projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This ensures that you get not only world-class IT capability, but also a consultant with field-tested methods for solving real-world IT problems efficiently.
Read additional information concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to bill for remote service and on-premises help by the minute. As a result, you owe only for received services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with king-size invoices for quick fixes. Another advantage of by-the-minute pricing is that your company will not be inclined to permit less critical issues to fester until they become big ones.
Read more details about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation given by each staff member to every customer. The discipline of documenting and organizing support records allows more efficient support and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Small businesses who utilize independent consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and productive.
Learn more concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Athens, Georgia business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Remote Technical Assistance
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).