Professional Remote Technical Support for Athens, Georgia Computer Networks from Microsoft Certified Consultants
Small companies have traditionally been underserved by large network support organizations. Some small businesses allow themselves to grow excessively reliant on individual engineers or small consulting organizations who lack the bandwidth or comprehensive skill sets to react quickly or efficiently to network emergencies. Still other small companies turn to mass-market service providers that employ personnel able to provide by-the-numbers solutions to common issues but who are missing the experience and versatility to handle the variety of environments and absence of standards typical of small business IT networks.
Progent's proven methodology for providing low-cost and effective technical support to small businesses has made Progent one of the premier Microsoft-certified network service firms in the country. Progent has provided remote help to companies in every state in the United States (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network service staff. This can save money and minimize technical risks for major IT initiatives such as software development, business continuity preparedness, network security audits, office consolidations, or technology migrations.
Progent can also provide access to certified experts to help your business to design and implement a sensible cloud strategy.
Popular Products and Technologies Serviced by Progent's Consultants for Business Networks in Athens, Georgia
Progent's national group of certified experts offers assistance for all facets of network systems deployed by businesses of any size. Practice areas served by Progent in Athens include:
Support Delivery Alternatives Available for Athens, Georgia Businesses
Progent offers a variety of options for providing small companies with cost-effective IT services for technical support, system architecture, and network management. Progent's paradigm for providing network support services is based on the Call Center structure familiar to larger IT support organizations. Progent's Contact Center Service Mechanism ensures rapid response, comprehensive activity documentation, dependable follow-up, and strict expense control for a range of network service delivery alternatives that include remote repairs, onsite help, and top-level consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progent's Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can help clients to analyze and fix network problems without the cost or delay of travel for onsite service calls. The background of Progent's network engineers makes it possible to handle the majority of IT issues quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time customers to address urgent situations and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional information about Progent's online computer troubleshooting expertise.
- Onsite Service
Progent offers on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote support experts to give small and midsize companies the ideal combination: hands-on service technicians when you need them plus the on-line help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for on-site service calls is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details about how to sign up for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. For details, visit Help Desk Services.
- Co-managed Help Desk Services
Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's roster of seasoned technical support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top PSA platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics. For details, see Progent's Co-managed Help Desk services.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with vital technologies such as Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, company-wide network security engineering, fault tolerant network design, server virtualization solutions, plus integration, programming and support for business applications such as financials, operations, reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects such as site relocations and major software migrations, longer term initiatives like upgrading a legacy ERP system to a current Microsoft Dynamics or Dynamics 365 solution, relational database application programming and administration services, and web development, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response such as data restoration and malware removal.
- Network Infrastructure Consulting Services for Teleworkers
Progent can assist small and medium-size businesses to plan, deploy and troubleshoot the infrastructure needed to support offsite workers. Aspects of infrastructure where Progent's consultants can deliver support include safe and efficient VPN connectivity, VDI desktop platforms, router setup, Wi-Fi LAN design and deployment, and robust Internet access. To learn about Progent's infrastructure consulting expertise for at-home workers, see network infrastructure support services for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is also convenient for clients to migrate to a different service firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow small businesses with multi-vendor networks to save significantly on the costs of hardware, system support, and network administration while achieving enterprise-class dependability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can handle the multi- platform and loosely standardized networks typical of small businesses, and retains control of the licenses in the client's possession so that moving to a new virtualized system is fast, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide advanced online support to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their networking hardware such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated array of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of network security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and statutory mandates for IT information protection and incident reporting.
The scope and size of Progent's engineering team offer a unique set of advantages to companies trying to maximize the productivity of their IT system within an affordable budget. These advantages include:
- Best Methodology
Progent's staff of Microsoft and Cisco Premier experts average more than ten years of real-world industry experience, in the trenches of network support, performing a broad range of technical projects for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not only expert technical capability, but also a consultant with field-tested approaches for resolving real-world IT problems quickly.
Learn more details about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to bill for remote service and on-site help by the minute. As a result, you owe just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for support services provided during normal business hours. Many support organizations impose large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids king-size invoices for fast repairs. Another advantage of by-the-minute billing is that you will not be tempted to allow incipient issues to stay unaddressed until they become major ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Support
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation given by every consultant to every client. The discipline of documenting and organizing support records allows more effective support and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who won't let go of vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent faces few competitors. Small companies who utilize freelance consultants or who employ in-house support personnel gain when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and productive.
Find out more about Progent's knowledge transfer services.
If your Athens, Georgia business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Online Network Support
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).