Athens, GA Remote Help from World-class Computer Network Service Experts
Progent's network support services can provide your Athens, GA business low cost and reliable access to enterprise-class computer experts. By delivering network support service when you need it, offering specialized knowledge for mission-critical technologies, delivering value-added support such as automated server monitoring, and invoicing only for support you receive, Progent offers your Athens, Georgia company an economical solution for maximizing the business value of small office networks. Whether you maintain an on-premises datacenter, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart way for organizations to create and support a reliable and safe information network and to benefit from quick access to the experienced consulting usually restricted to corporations who are able to maintain a sizeable in-house IT group.
For medium-size and enterprise companies, Progent can provide co-sourcing services to add to the subject matter expertise of your internal network service team. This can save money and minimize technical risks for big projects such as application development, business continuity preparedness, network security audits, office consolidations, or technology migrations.
Progent can in addition offer access to certified consultants to help your business to plan and execute a sensible cloud strategy.
Key IT Areas Serviced by Progent for Athens, Georgia Office Networks
A Microsoft-certified Partner consulting company that maintains a large group of Cisco Certified CCIE network infrastructure experts and Apple accredited engineers, Progent provides emergency assistance and low-cost online consulting to Athens, GA companies for a broad range of information technologies including:
Service Delivery Options Available for Athens, Georgia Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing computer support services is built on the Help Desk Call Center structure common to larger IT support organizations. Progent's Contact Center Support Model promotes fast response, comprehensive activity records, dependable follow-through, and strict expense monitoring across an array of network support delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help clients to analyze and fix hardware and software problems without the cost or delay of in-person support visits. The experience of Progent's network engineers allows them to handle most IT problems quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration process for new customers to address urgent network problems and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out additional information about Progent's online network support expertise.
- On-site Service
Progent provides onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's online service engineers to deliver small and midsize companies the best of both worlds: in-person service professionals when you require them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for in-person service calls is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite service. Learn more details concerning how and why to sign up for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex problems. To learn more, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small businesses affordable access to world-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security engineering, non-stop network design, virtual server strategies, plus configuration, customization and training for business programs such as financials, ERP and MRP, reporting, sales automation, and productivity software. Progent can help with short-term projects including office moves and major system upgrades, longer term projects such as business reporting application development and support, database software programming and administration services, and web design, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system management, or emergency response such as data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL Server in order to provide small businesses with higher levels of reliability, security, and performance than is feasible with the class of internal data center that is realistically affordable for most small organizations. Because Progent utilizes the same facilities that host the equipment of many of the planet's largest information technology companies, Progent can eliminate the cost of creating and managing the infrastructure required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain current, security and performance is constantly tracked, and systems and data files are regularly archived and available for full and rapid recovery. Learn additional information about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's servers in a setting that not only delivers the highest level of availability and scalability but that is in addition easy for customers to migrate to another service provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server techniques that allow small businesses with mixed environments to benefit dramatically on the expense of capital equipment, system support, and IT administration while getting enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can support the mixed- platform and loosely standardized networks typical of small businesses, and retains ownership of the software licenses in the customer's possession so that moving to a new virtual host is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert online support to help businesses of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine physical IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Athens, Georgia Businesses
Progent's staff size, scope of technical skill, and experience with enterprise IT support allow small and midsize companies to avoid the problems associated with excessive reliance on thinly staffed service firms or individual engineers.
Teaming with Progent enables your small business to:
- Prevent Over Reliance on Individual Support Consultants
For network services, small companies sometimes depend heavily on independent engineers. Although individual service engineers have lower expenses than more substantial support organizations and can afford to bill apparently lower fees, freelancers are occasionally too busy to respond quickly to urgent problems. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of replacement staff may require your business to go without assistance in case of an emergency. The more your small business expands, system unavailability or difficulties with line-of-business programs get more expensive. The money you thought you were saving on a freelancer can evaporate fast because of lost productivity. Also, when freelance consultants encounter new problems, the unavailability of a large engineering group to depend on for assistance forces them to train on the job while your business ends up footing the bill for their ongoing education.
- Gain Access to Certified Professionals in Complex IT Solutions
Many small support firms or independent consultants focused on small business IT support may excel at delivering routine solutions but don't have the background to work efficiently with complex IT environments with mixed operating systems, multiple offices, Voice over IP implementations, mobile clients, interconnected accounting and operational applications, eCommerce, and custom business software. Progent's background with global companies and Progent's large team of experts can benefit your company because enterprise networks are inherently complicated, integration issues require thorough knowledge in numerous technical disciplines, and achieving an acceptable level of robustness, reliability, and protection requires enterprise-tested best practices.
- Build a Firm Basis for Seamless Growth
Small companies typically begin with a network implemented on a shoestring budget. Lacking a carefully designed basis, a sequence of ad hoc repairs commonly get piled on top of a marginal foundation. As a business grows, reliability and expandability issues can obstruct the success of the organization. These networks need thorough assessment, smart strategic analysis, and broad-based experience to upgrade to an IT infrastructure that can act as the solid foundation to meet current business needs and ease downstream expansion.
- Partner with Solution Providers, Not Product Resellers
Small businesses need guidance and insight to work through an ever more complicated maze of IT options offered for accelerating growth and enhancing productivity. Businesses do not need an IT engineer or service firm that attempts to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent provides services only. This allows Progent to match technical services with the genuine interests of customers. Mixing IT consulting and product selling can lead to a situation where the recommended solution is built around a preselected vendor instead of being based on the true needs of a client.
If your Athens, Georgia company needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Fast Online Technical Help
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).