Athens, GA Remote Support from World-class Network Troubleshooting Consultants
Progent's computer technical support services can provide your Athens, GA business cost-effective and reliable access to world-class computer professionals. By providing network support service when you need it, providing advanced expertise for vital applications, offering value-added support such as 24x7 network monitoring, and invoicing only for support you use, Progent offers your Athens, Georgia company an affordable alternative for optimizing the profitability of small office information systems. If you run a local system, connect to cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the smart way for organizations and local governments to create and support a reliable and secure information network and to benefit from fast availability of the experienced consulting ordinarily available only to enterprises who are able to support a sizeable in-house IT group.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house IT support group. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as application programming, disaster recovery preparedness, security evaluations, merging datacenters, or software migrations.

Progent can also offer access to accredited consultants to assist your company to design and execute your cloud computing strategy.

Primary Products and Technologies Supported by Progent for Office Networks in Athens, Georgia
Progent provides the support of qualified consultants for all facets of network technology found in small companies. Technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Athens, Georgia Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, and network management outsourcing. Progent's model for delivering network support services is based on the Help Desk operational structure common to big IT organizations. Progent's Contact Center Support Mechanism ensures rapid response, thorough service records, reliable follow-through, and strict cost control for an array of network service delivery options that include remote repairs, on-premises support, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center provides emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can help customers to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises support calls. The background of Progent's IT consultants makes it possible to resolve most network issues rapidly. For the toughest issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for new clients to accommodate emergency network problems and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out additional information about Progent's online computer support services.

  • Onsite Service
    Progent offers on-site technical support for signed-up customers in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: hands-on support technicians when you require them plus the on-line help of Progent's worldwide team of network consultants, security specialists, and business software developers. The response time for in-person service calls is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more about how and why to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues. for more information, visit Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For details, see Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can deliver help with vital products and technologies including Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, network protection engineering, non-stop it system design, virtual server strategies, plus integration, programming and training for small business applications including financials, ERP, reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects including site relocations and massive system upgrades, longer term projects such as upgrading an older ERP system to a current Microsoft Dynamics 365 package, relational database software programming and administration support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network management, or emergency services such as disaster recovery and virus removal.

  • Network Infrastructure Expertise for Telecommuters
    Progent can help small and medium-size companies to design, implement and debug the network infrastructure to support work-from-home employees. Aspects of network infrastructure where Progent's consultants can deliver support include secure and efficient VPN connections, Virtual Desktop Infrastructure software, router integration, Wi-Fi network design and deployment, and reliable Internet connectivity. To learn about Progent's network infrastructure consulting services for telecommuters, refer to network infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's servers in a setting that not only provides the highest degree of dependability and expandability but that is in addition convenient for customers to transfer to another support provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit companies with multi-vendor environments to save dramatically on the expense of hardware, system support, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered service, can handle the mixed- platform and non- standardized networks typical of smaller companies, and retains ownership of the licenses in the customer's possession so that migrating to a new virtual system is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online consulting services to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's low-cost ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Athens, Georgia Small Businesses
Progent's staff size, scope of technical expertise, and experience with enterprise network consulting allow small and midsize companies to avoid the pitfalls related to over reliance on small service organizations or individual engineers.

Teaming with Progent allows your company to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For network services, small companies often rely heavily on independent consultants. Although individual support providers carry lower overhead than more substantial support organizations and can afford to bill nominally lower rates, freelancers are often spread too thin to react quickly to urgent problems. If an independent consultant is busy with another client, ill, on travelling, or in training, the absence of replacement staff may require your company to wait for assistance in case of a crisis. As your company grows, system downtime or difficulties with line-of-business applications become more expensive. The dollars you believed you were conserving on an independent consultant can be eaten up fast because of lost output. Also, when independent consultants confront new problems, the unavailability of a large consulting group to depend on for advice requires them to train with the meter running while your organization ends up with the costs for their continuing education.

  • Gain Access to Certified Professionals in Advanced IT Solutions
    The majority of smaller support firms or independent consultants who concentrate on small business IT consulting are capable of providing connect-the-dots fixes but don't have the experience to work cost-effectively with complicated network configurations with a variety of operating systems, many sites, Voice over IP implementations, mobile clients, interconnected financial and analytical software, eCommerce, and custom business applications. Progent's experience with worldwide enterprises and Progent's large group of experts can benefit your small business because big-company environments are characteristically complex, integration problems demand thorough knowledge in numerous technical areas, and achieving an acceptable degree of stability, availability, and protection calls for industry-tested leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small companies typically begin with an IT system cobbled together on a tight budget. Without a solid architecture, a sequence of improvised repairs commonly get tossed on top of a tenuous foundation. As a company evolves, stability and scalability issues can hinder the success of the business. These environments require thorough assessment, smart business planning, and in-depth expertise to upgrade to an IT environment that can act as the solid basis to meet current business requirements and support downstream expansion.

  • Team with Solution Consultants, Not Product Resellers
    Small businesses need guidance and insight to work through an increasingly complex maze of technology alternatives available for accelerating growth and enhancing efficiency. They do not need a network engineer or support organization that tries to sell them products. Progent eliminates conflicts of interest by not selling any products. Progent offers services only. This permits Progent to match technical services with the genuine interests of clients. Mixing IT consulting and product selling can result in a conflict where the recommended solution is based on a predetermined technology instead of being based on the true requirements of a customer.

How to Contact Progent
If your Athens, Georgia business needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent offers a wide range of cost-effective services to help your business to deploy, configure, repair, and manage workstations and laptops powered by Windows, Apple macOS and OS X, or popular editions of Linux. Progent can offer onsite or remote help for individual machines or laptops or work with your business to plan and implement a company-wide rollout of new or updated OS software and business applications. Progent can also supply consultants and technical workers to help you to prepare for and complete a site relocation or consolidation organized to cause minimal interruption to your productivity.

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    Progent is seeking to hire full-time, solutions-oriented Microsoft certified consultants with Microsoft Certified Systems Engineer certification; Cisco certified system engineers who have Cisco CCDP or CCIE credentials; security professionals who have CISSP or CISA or equivalent security credentials; and advanced network design experts with experience in mobile solutions, wireless networking, high uptime, business continuity, information protection, and virtual servers. Progent also is hiring professionals to join Progent's team of desktop support specialists and remote support experts. In addition, We are hiring talented administrators who can operate productively in our fast-paced, virtual office environment.

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