Athens, GA Remote Help from World-class Computer Network Troubleshooting Professionals
Progent's computer support services can provide your Athens, GA business budget-friendly and consistent support from world-class network engineers. By delivering network support help when you require it, offering advanced knowledge for line-of-business technologies, offering unique services such as 24x7 server monitoring, and charging only for services you use, Progent offers your Athens, Georgia company an affordable alternative for maximizing the productivity of small-scale office information systems. Whether you run an onsite system, connect to cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the smart choice for businesses to create and maintain a reliable and secure information network and to have quick availability of the seasoned support typically restricted to businesses who can afford a sizeable in-house IT staff.

For larger companies, Progent offers co-sourcing services to add to the skills of your in-house network service personnel. This can reduce expenses and minimize technical risks for major IT initiatives such as application development, business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of accredited experts to assist your company to design and execute a sensible cloud strategy.

Primary Practice Areas Serviced by Progent for Athens, Georgia Business Networks
As a Microsoft-certified Partner computer support firm that maintains a world-class group of Cisco Certified CCIE network infrastructure consultants and Apple Computer accredited engineers, Progent offers urgent assistance and affordable online consulting to Athens, GA businesses for a broad range of information technologies including:

Service Delivery Alternatives Available for Athens, Georgia Companies
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for providing computer support services is based on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Contact Center Support Mechanism promotes fast response, comprehensive service records, dependable follow-through, and strict expense monitoring for an array of network service delivery alternatives that include online repairs, in-person help, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of in-person support calls. The experience of Progent's network engineers makes it possible to resolve most network issues rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate urgent situations and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out additional details about Progent's online computer support services.

  • On-site Service
    Progent provides on-site technical assistance for registered customers in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's online service experts to deliver small and midsize companies the optimal solution: onsite support professionals when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security specialists, and business software developers. The wait time for in-person support calls is typically under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more concerning how to register for Progent's onsite network support.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems. for more information, refer to Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics. To learn more, visit Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable access to world-class consultants who can provide assistance with critical technologies including Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero penetration test platform, network security consulting, fault tolerant network engineering, virtual server strategies, plus configuration, programming and training for business programs such as financials, operations, reporting, CRM, and productivity packages. Progent can help with short-term projects such as office moves and massive software upgrades, longer term projects such as customizing a legacy MRP platform to a modern Microsoft Dynamics 365 package, relational database application development and DBA services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency services like data restoration and malware removal.

  • Network Infrastructure Support Services for Teleworkers
    Progent can assist small and mid-size companies to plan, configure and debug the infrastructure to support offsite workers. Aspects of network infrastructure for which Progent's experts can deliver assistance include secure and convenient VPN connections, Virtual Desktop Infrastructure software, router setup, wireless network design and deployment, and robust Internet connections. For details about Progent's network infrastructure support services for telecommuters, go to network infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small organization's servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is also easy for clients to migrate to another service firm or to move in-house when your business situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow companies with multi-vendor environments to save dramatically on the costs of hardware, system maintenance, and network management while getting enterprise-class reliability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can handle the mixed- OS and non- standardized environments typical of small businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced remote support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your IT team to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine on-premises resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, apps and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security companies to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Athens, Georgia Small Businesses
Progent's staff size, breadth and depth of technical skill, and experience with corporate network consulting enable small businesses to sidestep the problems related to excessive reliance on small service firms or freelance engineers.

Working with Progent's Experts enables your company to:

  • Prevent Over Reliance on Individual Support Consultants
    For IT services, small companies often depend excessively on freelance engineers. Although freelance support engineers have lower expenses than larger support organizations and can typically charge apparently smaller fees, freelancers are often too overworked to respond quickly to critical problems. If a freelance consultant is occupied with different client, ill, on travelling, or in training, the absence of replacement staff may force your company to go without help in case of a crisis. The more your small business grows, system downtime or difficulties with critical programs get more expensive. The dollars you believed you were saving on an independent consultant can evaporate quickly due to lower productivity. Also, when freelance consultants confront unfamiliar problems, the lack of a big engineering team to rely on for advice requires them to train on the job while your company ends up with the costs for their ongoing education.

  • Gain Access to Experts in Advanced Information Technology Issues
    The majority of smaller service firms or independent consultants focused on small business IT support are capable of providing routine solutions but don't have the background to work cost-effectively with complicated IT infrastructures that have mixed operating systems, many offices, Voice over IP systems, mobile workforces, integrated financial and analytical software, data-driven web sites, and custom business software. Progent's experience with worldwide companies and Progent's large staff of experts can benefit your business because enterprise networks are characteristically complex, integration issues demand in-depth understanding of in numerous technical disciplines, and reaching an acceptable level of stability, availability, and security calls for enterprise-proven leading practices.

  • Build a Firm Basis for Seamless Growth
    Small companies often begin with a network cobbled together on a shoestring budget. Without a carefully designed architecture, a series of band-aid repairs commonly get tossed onto of a tenuous structure. As a company evolves, reliability and scalability problems can undermine the productivity of the business. These environments require thorough evaluation, intelligent strategic analysis, and in-depth experience to migrate to a network environment that can provide the solid foundation to meet current business needs and support downstream expansion.

  • Partner with Solution Finders, Not Product Resellers
    Smaller companies need guidance and insight to work through an increasingly complex array of technology options offered for accelerating growth and enhancing productivity. Businesses do not need a network engineer or support organization that tries to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services and expertise exclusively. This allows Progent to align consulting support services with the real interests of clients. Combining network support and product reselling can lead to a conflict where the proposed solution is built around a preselected vendor instead of being based on the actual needs of a customer.

Get in Touch with Progent
In case your Athens, Georgia business needs to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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