Affordable Computer Support from Microsoft premier Professionals for Companies in Athens, GA
By delivering world-class know-how whenever you need it, making available specialized knowledge for key applications, offering innovative services such as virtual server hosting, invoicing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent enables you to maximize the competitive value of your It system and cut service expenses. Progent understands that network protection, dependability, and performance are as critical to small companies as to major enterprises but that smaller companies don't have the economy of scale to invest heavily in information technology and internal support staffs. Progent's basic competitive advantage is that no IT support organization can equal Progent's capability to deliver the IT support your business requires when you require it and at prices you can afford.

For larger businesses, Progent can provide co-sourcing support to reinforce the skills of your in-house network support personnel. Co-sourcing can reduce expenses and help meet schedules for big projects like application design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of accredited consultants to assist your business to design and implement your cloud strategy.

Primary Practice Areas Supported by Progent's Consultants for Business Networks in Athens, Georgia
Progent's nationwide team of industry certified consultants offers assistance for all facets of information systems deployed by organizations of all sizes. Technologies served by Progent in Athens include:

Support Delivery Alternatives for Athens, Georgia Businesses
Progent has a selection of alternatives for providing small companies with cost-effective computer services for technical support, consulting, hosting, and IT administration. Progent's model for providing network support services is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Service Model ensures rapid support, comprehensive activity records, consistent follow-through, and strict expense control for a range of network support delivery modes that include online troubleshooting, onsite help, top-level consulting, plus server and application hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can assist clients to analyze and repair hardware and software issues without the cost or delay of in-person service visits. The experience of Progent's IT engineers allows them to resolve the majority of IT problems quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for new customers to accommodate emergency situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more details about Progent's online computer troubleshooting services.

  • Onsite Service
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's online service experts to give small and midsize companies the ideal combination: onsite service technicians when you need them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for in-person service visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details about how and why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for all companies who require prompt and reliable support from an online Help Desk Call Center with efficient phone assistance, remote repair capability, and sufficient technical depth for full escalation. Since small and midsize companies usually have limited IT funds and can spare scant management bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that business information systems stay productive. Learn more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can provide help with critical products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection engineering, high availability it system design, virtual server solutions, plus configuration, customization and training for small business applications including accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, extended initiatives such as management information application programming and support, relational database application development and administration services, and web development, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or urgent response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Exchange Server and SQL Server to provide small businesses with greater degrees of availability, protection, and performance than is possible with the type of internal data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of many of the planet's biggest information technology companies, Progent can save you the cost of building and managing the systems required for enterprise-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and revisions remain updated, security and efficiency is continually tracked, and systems are consistently archived and available for complete and prompt recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for all of a small company's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition easy for clients to migrate to a different support provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that allow companies with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can handle the multi- platform and non- standardized environments typical of smaller businesses, and retains ownership of the software in the customer's possession so that moving to a new virtual system is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert remote consulting support to help companies of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize physical resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Athens, Georgia Small Businesses
Progent's staff size, breadth of information technology expertise, and experience with corporate network support enable small businesses to sidestep the problems related to over reliance on small service organizations or individual engineers.

Teaming with Progent's Experts allows your company to:

  • Prevent Over Dependence on Freelance Consultants
    For IT services, small businesses sometimes rely heavily on individual consultants. Though freelance service providers have lower overhead than more substantial IT service organizations and can typically bill apparently smaller fees, individuals are occasionally spread too thin to react rapidly to critical problems. If an independent engineer is occupied with different client, sick, on vacation, or in training, the absence of backup staff may require your company to go without assistance in case of a crisis. The more your company expands, network unavailability or problems with line-of-business applications get more expensive. The money you believed you were conserving on an independent consultant can evaporate quickly because of lost productivity. Also, when independent engineers encounter new problems, the lack of a big consulting group to rely on for help forces them to learn on the job while your company winds up with the costs for their continuing training.

  • Have Access to Certified Professionals in Complex Network Issues
    Many small support firms or freelance engineers specializing in small company network consulting may excel at providing routine fixes but don't have the seasoning to work efficiently with complicated network environments with mixed platforms, numerous offices, VoIP systems, mobile workers, integrated accounting and operational software, data-driven web sites, and custom line-of-business applications. Progent's background with global companies and Progent's large group of specialists can be valuable to your business because enterprise networks are inherently complex, integration problems demand in-depth understanding of in numerous technical areas, and reaching an acceptable level of robustness, availability, and protection requires enterprise-proven leading practices.

  • Create a Firm Basis for Growth
    Small companies often begin with an IT system implemented on a tight budget. Without a solid architecture, a series of ad hoc fixes commonly get piled on top of a weak foundation. As a company grows, stability and scalability issues can obstruct the productivity of the organization. These networks require thorough assessment, smart strategic planning, and broad-based expertise to migrate to an IT infrastructure that will act as the reliable basis to handle current business requirements and ease downstream expansion.

  • Work with Solution Finders, Not Product Vendors
    Small businesses need guidance and education to work through an ever more complicated array of technology alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network consultant or service organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services only. This permits Progent to match consulting services with the genuine interests of customers. Mixing network consulting and product reselling can result in a conflict where the proposed solution is built around a predetermined technology instead of being based on the actual needs of a client.

How to Contact Progent
In case your Athens, Georgia company wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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Progent is looking for a range of full-time employees such as motivated MCSEs; network consultants who have Cisco CCNP or CCIE credentials; and specialists in advanced network design with experience in mobile connectivity, wireless integration, non-stop environments, business continuity solutions, data preservation, and server virtualization. Progent is also hiring workstation support technicians, remote troubleshooting specialists, and CISSP or CISA certified security professionals. Progent is also looking for experienced managers able to operate effectively in our dynamic, virtual office environment. Progent contracts independent consultants with proven knowledge and hands-on background in important information technology topics beyond our main service concentration. Progent's Experts Group includes independent consultants who can provide advice and development support for strategic applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; possess in-depth expertise with popular operating systems such as Linux derivatives, Apple OS, or Solaris, or offer expert help in areas such as telecommunications, web design, Electronic Data Interchange, web commerce, or dbm programming. Freelance contractors premier by us cooperate with our full-time engineers to deliver comprehensive solutions for small company networks.

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Juniper SRX240 Router Network Consultant
Juniper SRX100 Router Cybersecurity Company

Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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SCCM 2016 Upgrade Integration Support
Technology Consulting for SCCM 2016 and Windows Server 2016

Configuration Manager 2016 automates application and device deployment at scale, centralizes security and compliance settings management, inventories network resources, guards against company data leakage, provides network health reporting, allows safe self service, and delivers a common control mechanism for managing multi-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud experts can help your organization with any facet of planning, implementing, operating and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

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Cisco Certified Expert 802.11ac Access Point Consultant
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Progent's Cisco-certified wireless integration consulting experts can help you to deploy, administer, and troubleshoot Cisco wireless products such as Cisco's Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.

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MCSE Expert Certified Exchange 2010 Project Planning Information Technology Consulting Support Outsourcing for Exchange 2010 Integration
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Exchange 2000 Upgrade Migration
Exchange 2000 Upgrade Migration Consultants

Progent is among the most expert network support firms for creating email and messaging solutions based on Microsoft Exchange 2000. Progent specializes in helping small businesses derive the full benefits of Exchange 2000 for typical scenarios such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 support.

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Microsoft Exchange 2007 Consultant Integration Support
PIX Computer Consulting
Engineer for Security

Cisco's PIX 500 Series firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent still provides consulting assistance for Cisco's PIX 500 firewalls to help you with management and troubleshooting and Progent can also help you assess whether to move up to next generation firewall products from Cisco. Progent's Cisco-certified specialists can help you design and implement a cost-effective migration to Cisco ASA 5500-X Series firewalls following leading practices.

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Remote PC and Smartphone Consulting
 Notebook VPN Consultancy Services Company

Progent's remote connectivity and smartphone synchronization experts can assist your business to design and deploy connectivity solutions for off-site desktops, laptops, and smartphones so they integrate tightly with your information network, enabling you to improve the efficiency of your off-site workers.

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802.11x Wireless Configuration
802.11ac Upgrade Support and Setup

Progent's Cisco-certified Wi-Fi integration consultants can help you to deploy, manage, and troubleshoot Cisco wireless devices including Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.

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Our compensation structure is built on revenue sharing, so similar to being an independent contractor, your earnings are directly driven by your work effort. Some of our consultants stress lifestyle issues and elect to work at a more relaxed pace, using our flexible calendar to follow individual enthusiasms like hiking, car racing, snow boarding, fishing, vacations, or sharing free time with family and friends. Others use the opportunity to earn major bucks through lots of effort and extended days. Progent completely supports either side of the spectrum plus any point in between.

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MAS 90 Programming Companies
Microsoft Dynamics AX Setup and Support

Besides providing access to Microsoft Dynamics GP consultants, Progent can provide experts in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Microsoft Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent offers software development, troubleshooting, management help, migration support, and 1-on-1 or group webinar training classes tailored to meet your particular requirements. Progent's consultants also can help you integrate and support a secure, reliable network infrastructure to support your ERP, MRP and accounting applications.

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ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of the time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it.

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SCCM MAM Integration Services

Configuration Manager automates application and device provisioning across multiple sites, simplifies compliance settings management, inventories network resources, guards against company data leakage, provides health reporting, allows safe self service, and offers a single point of control for managing multi-OS ecosystems running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud experts can assist you with any facet of planning, implementing, operating and repairing a SCCM deployment for on-premises, cloud, or hybrid environments.

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Amazon Marketplace Web Service development training Development Firm
Amazon Marketplace Web Service development Development Companies

Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, vendors can expand their market, lower their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and get to market quickly.

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Office 365 Exchange Online allows you to use cloud-based servers, mailboxes and associated email components to lower hardware expense and administrative hassle. You can deploy Office 365 Exchange Online to host all your Exchange mailboxes, or you can run a hybrid solution that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer affordable remote technical support to help your small businesses to evaluate the potential advantages of Exchange Online, design a solution that aligns with your functional requirements and budget, implement a non-disruptive migration from your current Exchange organization to one that incorporates Exchange Online, train your IT staff and end users, and deliver as-needed consulting and troubleshooting.

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Progent offers affordable online consulting to help businesses of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable low-latency storage, and Glacier for low-cost archival storage. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, pilot testing, configuration, centralized administration, performance tuning, software license management, disaster recovery solutions, and security strategies. Progent can provide advanced expertise with firewalls and VPN connections and can help you create cloud-based or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS resources. Progent offers occasional consulting to help you to resolve technical roadblocks or Progent can provide project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS platform on schedule and on budget.

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Engineer for Office Word and SharePoint
Office Word Technology Professional

Progent's certified Microsoft Office Word and Office 365 Word experts can provide a broad selection of economical remote consulting services to help your organization to manage and troubleshoot your current Microsoft Office Word solution or help you to upgrade to a newer version of Office Word. Services offered by Progent's experts include VBA programming, identifying and fixing compatibility problems between different releases of Office Word, interfacing Word with other Microsoft Office apps such as Office Excel and Microsoft Outlook or with third-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud access, security and compliance support, smart phone integration, and online training classes tailored for your special requirements.

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SharePoint 2013 Excel Services Support Outsourcing
SharePoint Foundation On-site Technical Support

Progent has been providing SharePoint consulting services since the initial SharePoint product was published more than a decade ago, and Progent has the scope of IT know-how to help businesses of all sizes to design and carry out a SharePoint Server 2013 deployment and develop SharePoint 2013 apps that add substantial business value to your IT investment. Progent's Microsoft-certified consulting team can help you to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from legacy releases of SharePoint or from another collaboration solution; determine whether an on-premises, Cloud-based or hybrid configuration is most sensible for your busi9ness; and select the most appropriate edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management services or can help in specific jobs related to your SharePoint 2013 deployment.

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Private Cloud Virtual Datacenter Hosting Consult
Virtual Machine Hosting Consulting Services

Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small or mid-size organization's production servers in an environment that gives the maximum level of availability and expandability and is also simple to transfer to another host. ProSight Virtual Hosting and management options are based on proven virtualization architectures that enable small companies with multi- platform environments to save significantly on the expense of capital equipment, infrastructure support, and IT administration while achieving enterprise-class fault tolerance and an unmatched level of vendor independence.

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Progent's Microsoft certified support team can help you define and deploy an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes network disruption, reduces long-term service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multiple server or multi-location migrations, Progent offers the background to finish your project rapidly and economically. Progent's Microsoft Exchange 2007 help, repair, and consulting offerings include expertise with the configuration of third-party add-ons to Exchange Server 2007 and the design of unified messaging solutions based on Exchange 2007 Server.

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SCDPM 2012 Backup and Restore Network Consulting

Progent's Microsoft-certified consultants can provide remote or onsite expertise to help businesses of all sizes to design, implement, administer, and troubleshoot a backup solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from older releases of Data Protection Manager or from a different backup platform, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud-based, or hybrid datacenters. Progent can provide as-needed support for fixing particularly stubborn problems, or full project management services. Progent can also assist you to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.

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Network Setup for Mid-sized Business
Network Support for Mid-sized Business

Progent offers network services for medium size businesses with 100 to 250 network users. The medium size company or work group has typically been an underserved segment of the market for network consulting expertise. The cost structures and support access models of large outside service organizations make them excessively expensive for the typical small business or small medium business (SMB), which usually has a minimal information technology budget with which to support an information network whose complexity and sophistication are often similar to the information systems of much larger enterprises. Progent's service delivery model, which takes great advantage of remote support, virtual network infrastructure and 24x7 server monitoring, significantly lowers the network maintenance costs of an SMB while offering the small organization with enterprise-level support from professional, world-class consultants with background in a wide range of midsized business network solutions. If your medium size organization or small business is looking for levels of network support appropriate for a medium size organization without paying enterprise prices, contact Progent.

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Microsoft Lync 2013 Engineer
Consultant Services for Lync Server 2013 and Cisco Unified Communications

Microsoft Lync 2013, rebranded Skype for Business, allows organizations of any size to create a centrally managed and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing model with instant messaging, real-time presence, audio/video and web meetings with app sharing and whiteboard, and both IP-based and PSTN telephony across a broad range of stationary PCs and mobile devices. Progent's Microsoft-certified Lync Server 2013 consultants and network integrators can help your company to assess the advantages of Lync Server 2013, design an on-premises, cloud-based (with Microsoft Lync Online) or hybrid model suitable for your present and future plans, deploy Lync 2013 so as to speed up your return on investment, and provide custom online and on-premises training to your management team and users. Progent offers expertise in critical components of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to combine Lync Server 2013 with key Office and Office 365 apps including Outlook clients and PowerPoint.

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Microsoft Operations Manager Case Studies
Operations Manager Case Study

Before Progent’s MOM-based solution, network issues were handled reactively, after users were impacted by them. With the help of proactive, computer generated alerts and trend reports created by Microsoft Operations Manager, Progent can now anticipate system problems before they becomes serious enough to impact network availability. Because of Microsoft Operations Manager, Progent can resolve incipient problems before clients are aware that the problems are there. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to offer small business IT systems enterprise-class service continuity, safety and productivity.

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Microsoft Office 365 Exchange Online lets you use cloud-based virtual machines, mailboxes and other Exchange infrastructure to lower hardware costs and administrative overhead. You can deploy Office 365 Exchange Online to run all your mailboxes, or you can run a hybrid solution that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer budget-friendly online technical support to help your small businesses to assess the benefits of Exchange Online, design a solution that aligns with your functional requirements and budget, implement a non-disruptive move from your current Exchange organization to one that incorporates Office 365 Exchange Online, train your IT staff and users, and provide ongoing consulting and troubleshooting.

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scom 2016 agents IT Consultant

Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote consistent performance and dependable uptime for key applications by offering centralized, mixed-platform tracking of physical and virtual resources installed across local systems and private and public clouds. Progent's consulting group can provide advanced online and onsite expertise to assist organizations of all sizes to design, implement, optimize, enhance and troubleshoot Operations Manager 2016 solutions. Progent can help you to move to SCOM 2016 from older versions of Operations Manager or from different monitoring products, or integrate a variety of monitoring systems into a unified infrastructure management ecosystem. Progent can also show you how to extend your SCOM 2016 scope to incorporate infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.

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Voice Over IP IT Consultant

Progent's Cisco certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

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Progent is one of the most qualified information technology support firms for creating e-mail solutions based on Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies derive the full benefits of Microsoft Exchange Server 2000 under typical situations such as upgrading from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server support.

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Nagios Troubleshooting

Nagios and MRTG are powerful, Open Source monitoring utilities that run with the Linux OS and can be deployed to analyze UNIX/Linux networks, Microsoft Windows systems, or mixed-platform systems in which the Linux OS and Windows run side by side. The Nagios monitor lets system managers to track system services such as SMTP, HTTP, FTP, and PING. MRTG permits you to graph the bandwidth in and out of SNMP-enabled network appliances including servers, routers, and switches. Progent's system integration experts can show you how to utilize both these utilities to streamline and troubleshoot your computer network.

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Progent has over a decade of experience deploying, and supporting the core components that make up System Center and can assist your organization to plan, install, manage, and fix your System Center 2012 R2 solution to maximize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-based fabric. Progent's consultants can assist your organization to migrate to the latest edition of System Center from a previous one or from another datacenter management solution to deliver the benefits of best-in-class deployment, automation, security, plus infrastructure and critical application performance monitoring.

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Dynamics GP Great Plains Accounting Integration Support
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Dynamics GP 2010 software is a full-featured business management and analytics solution that integrates information and operations across your company, communicates easily with other solutions, and brings together workers, clients and vendors regardless of time or place. Designed for small to mid-size businesses, MS Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver functionality for accounting, management reporting, project management, inventory and order processing, e-commerce, human resource management, customer relationship management, field service, manufacturing, retail, and online business services. Progent can show you how to set up and maintain a robust, secure server and network environment to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains consultants to help your company benefit from the full potential of Dynamics GP 2010.

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Remote Troubleshooting for Server Virtualization

With virtual server technology, companies can run multiple virtual machines on one actual server. Virtual server technology allows IT organizations to enjoy all the advantages of server segmentation, but without the costs that goes with purchasing extra server hardware. Virtual servers are the critical technology behind private clouds, which provide major benefits including lowering the costs of hardware, facilities, and management while enhancing data security, system reliability, and disaster recovery. Other useful server management technologies include server monitoring utilities, Windows Server Update Services, and remote server management cards. Progent's certified server management consultants can assist you with all aspects of server virtualization and management to allow your company to contain expenses and conserve time.

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Progent's team of application experts offer advanced support, software development, deployment help, and webinar classes for popular applications that address key areas including ERP and MRP, financials, business analytics, web commerce application development, and the Microsoft Office family of business productivity software. As a Microsoft Partner with years of background delivering advanced consulting services online, Progent can help small businesses throughout the U.S. to save the time and fees related to travel and on-premises activity without sacrificing the effectiveness of consulting support.

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Microsoft Communications Server delivers IM and Real Presence in a scalable, enterprise-grade package offering advanced security, transparent compatibility with other Microsoft software, an expandable, industry-standard development platform, and support for regulatory requirements such as HIPAA, SOX, and GLB. The product allows cost savings and elevated business efficiencies, enhanced worker productivity, and stronger intellectual property security. MS Communications Server 2007 has been replaced by Lync, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence experts offer remote and onsite configuration support and troubleshooting help for your Office Communications Server 2007 deployment and can help your organization to evaluate the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also assist you to design and implement a smooth migration that will add business value to your information network

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Progent’s Disaster Recovery/Business Continuity specialists offer in-depth backgrounds helping small organizations to reduce system downtime by offering cost-effective remote consulting services for disaster recovery/business continuity (DR/BC) planning, high-availability IT design, backup/restore solutions, and non-disruptive system maintenance. Progent’s business continuity consultants can help you to develop and test a sensible business continuity plan that matches your business goals and budget. Progent’s disaster recovery engineers can help you to architect, deploy, and support fault-tolerant technologies including redundant Internet connectivity, virtualization, clustering, load balancing, transparent online backup, and multi-location hot backup centers.

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Progent's certified professionals can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, create test environments and rollout strategies, optimize your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, educate your IT support team, create a corporate-wide security plan, streamline IT management, help with creating applications, and generate and validate a disaster recovery/business continuity plan.

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Progent's Meraki wireless AP experts provide remote and on-premises support services to assist organizations of any size to design, deploy, manage, expand or repair Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist you to set up and manage Meraki-based Wi-Fi networks for environments that range from a telecommuter's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco products including Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive network infrastructure that provides identical connectivity, responsiveness, security compliance, manageability and uptime for wired and wireless clients regardless of their location or computing device.

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Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, optimizing and fixing System Center Operations Manager solutions and offer organizations of all sizes expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability needed to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to best practices for tracking network infrastructure and both Microsoft and third-party apps and services. In addition, Progent can provide fast remote or onsite technical support to assist you to remediate critical issues detected by SCOM 2012.

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Small to middle size companies can now get all the benefits of Operations Manager 2007 and also have fast access to Progent’s Microsoft and Cisco Certified IT support professionals. With Progent's economically priced network support packages, small and midsize organizations can select a basic Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent supports System Center Operations Manager 2007 to provide small business networks world-class availability, security, and performance.

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If your business does not require urgent remote help but expects to need assistance with your information system in the near future, you can save time and expenses and ensure that the appropriate IT skill will be ready when you require it by getting in touch with a Progent sales specialist and signing up as a customer. For details, call 800-993-9400 or email information@progent.com.

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