Immediate, Low-cost Remote Computer Help for Athens, Georgia Small Companies
For more than two decades, Progent has focused on providing enterprise-quality network support services to customers with small-company budgets. Progent has developed a unique service solution that includes a cost-effective, seamless virtual office infrastructure, sophisticated remote troubleshooting technology, a substantial team of engineers certified in a broad range of IT practice areas, a Call Center service structure that promotes efficiency and guarantees follow-up, a worldwide group of remote service professionals, on-site support availability for the majority of most zip codes in the U.S., and a corporate culture committed to fixing technical issues in the least time and at the least cost to customers.

For larger businesses, Progent can provide co-sourcing support to reinforce the skills of your internal IT support staff. This can save money and minimize technical risks for major IT initiatives like software design and development, business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can also offer the services of accredited consultants to assist your company to design and implement your cloud computing strategy.

Main IT Areas Serviced by Progent for Business Networks in Athens, Georgia
Progent provides the support of accredited experts for all aspects of information technology deployed in small and midsize companies and local governments. Technologies supported by Progent include:

Service Delivery Options Available for Athens, Georgia Companies
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's paradigm for providing network support services is based on the Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism promotes rapid support, thorough activity documentation, consistent follow-through, and tight cost monitoring across an array of network service delivery options that include remote repairs, in-person support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can help clients to troubleshoot and fix network issues without the cost or time loss of travel for onsite support calls. The background of Progent's network engineers makes it possible to resolve the majority of network issues quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for first-time clients to accommodate urgent situations and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn more details about Progent's online network troubleshooting services.

  • On-site Support
    Progent offers on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote support engineers to give small and midsize businesses the best of both worlds: in-person service professionals when you require them as well as the on-line help of Progent's seasoned team of network consultants, security specialists, and business software programmers. The wait time for in-person service visits is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about how and why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues. For details, visit Help Desk Services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver help with vital technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security engineering, high availability network consulting, server virtualization strategies, plus configuration, customization and training for business software such as financials, operations, reporting, CRM, and office productivity packages. Progent can help with one-time projects such as site relocations and massive software migrations, extended projects like management reporting application programming and support, relational database software development and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with greater levels of reliability, security, and recoverability than is possible with the class of internal data center that is realistically affordable for most small organizations. Since Progent utilizes the same facilities that host the equipment of many of the planet's largest IT organizations, Progent can eliminate the expense of creating and managing the systems needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions remain updated, protection and performance is continually tracked, and systems and data files are regularly archived and ready for complete and prompt restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's servers in a setting that not only delivers the top degree of dependability and scalability but that is also simple for customers to transfer to another support firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that allow companies with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving world-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered solution, can handle the mixed- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize local IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-Certified security experts, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a company-wide perspective on system protection and can assist with complex security projects like SIEM solutions to help enterprises comply with industry guidelines and government regulations for IT information security and incident reporting.

The breadth and size of Progent's engineering staff bring a powerful set of benefits to organizations trying to increase the business value of their information system within a reasonable budget. These advantages include:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, at the forefront of IT support, performing a wide range of technical projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This ensures that you get not only world-class IT capability, but also a consultant with field-tested methods for solving real-world IT problems efficiently. Read additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for remote service and on-premises help by the minute. As a result, you owe only for received services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with king-size invoices for quick fixes. Another advantage of by-the-minute pricing is that your company will not be inclined to permit less critical issues to fester until they become big ones. Read more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation given by each staff member to every customer. The discipline of documenting and organizing support records allows more efficient support and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Small businesses who utilize independent consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and productive. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Athens, Georgia business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    • Technology Professional Microsoft Exchange Hosting
    Consultant Services Microsoft Exchange Hosting

    Progent's MS Exchange Hosting and Management Services provide an enterprise-class data center with redundant power and environmental control systems, 24x7 site security and operations center, and fault-tolerant connections to tier-1 Internet service providers. Hosted Exchange servers are configured as virtualized machines for service continuity, smooth scalability, and rapid recovery. Services include integration with your network, access to handheld communication products, continual monitoring of performance and network security, spam and virus filtering, patch and service pack control, Help Desk Call Center services, per-day data backup, and full email administration services.

  • Microsoft Experts Microsoft System Center OpsMgr 2012 R2 Consulting System Center OpsMgr 2012 Onsite Technical Support

    • Intrusion Protection Systems Cybersecurity Contractor
    Intrusion Protection Systems Testing

    Progent provides small and medium size businesses expert consulting for Intrusion Protection Systems and IPsec VPN products from leading firewall and VPN security vendors including Check Point Software, Juniper, and SonicWall. Progent can show you how to design a comprehensive security strategy and choose appropriate products from a variety of vendors to achieve your security goals while sticking within your budget restraints.

  • Microsoft Experts Specialist Dynamics GP System Update Microsoft Dynamics GP Upgrade Planning Professional
  • Microsoft Help Desk Integration Microsoft and Cisco Certified Expert Help Desk Call Center Computer Consultants
  • Microsoft Hyper-V 3.0 Specialist 24x7 Microsoft Hyper-V 3.0 Virtual Machines Online Troubleshooting

    • Microsoft Project Server Scheduling Specialists
    Microsoft Project Server Workflow Trainer

    Progent's Microsoft engineers can provide advanced expertise in deploying, managing and troubleshooting all versions of Microsoft Project Server and can provide a broad variety of affordable remote consulting services based on proven best practices to assist organizations of all sizes to receive all the benefits of this powerful platform. Services available from Progent include solution planning, software configuration and migration, setting up secure collaboration among onsite and remote or mobile users, network infrastructure optimization, and specialized online training classes.

  • Microsoft ISA Server Technology Consulting Services Specialists Internet Security and Acceleration Server
  • Microsoft Office 2000 Small Office Computer Consulting Services Microsoft Configuration Services
  • Microsoft SQL Server 2008 Remote Technical Support MS SQL Server 2008 IT Services

    • Juniper J Series Firewall Security Tech Services
    Juniper J Series Gateway Cybersecurity Organization

    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

  • Microsoft SQL Server 2012 Computer Consulting SQL Server 2012 Performance Tuning Consulting
  • Microsoft Windows Help Microsoft Office XP Information Technology Consulting Firm
  • Minnesota Computer Outsourcing Consultant Online Consulting Nationwide Support
  • NetApp MetroCluster Troubleshooting Specialist Engineers NetApp SnapMirror
  • Network Consult Microsoft Solutions Framework Project Methodology Access to External Support Databases Technology Consulting
  • Network Consultants Exchange 2013 SharePoint integration Setup and Support Exchange 2013 Configuration
  • Network Consulting High-Availability Data Center Immediate High-Availability Data Centers Consulting Services
  • Network Consulting Windows SharePoint Services Microsoft Office SharePoint Server 2007 Consultants
  • Network Engineer Full-Time Job Gold Coast Tweed, Australia MCSE Consulting Telecommuter Jobs Melbourne Australia
  • Network Infrastructure Health Assessment Consulting Services Consult Active Directory Health Audit
  • Network Security Inventory Consult Internal Network Security Scan Specialist
  • Office 365 Exchange migration Integration Exchange Online Archiving Support Outsourcing
  • Office 365 Gmail migration Technology Consulting Office 365 integration with on-premises environments Support Services
  • Office 365 migration PowerShell Consultant Services Hybrid Exchange Online and Exchange on-premises Remote Technical Support
  • Offsite DPM Data Backup Service Computer Consultants Offsite Data Backup Service Technology Consulting Services
  • Offsite Managed Backup Service Technology Professional Microsoft DPM Offsite Data Backup Service Specialist
  • Offsite Workforce Helpdesk Online Help 24/7 Consultant Remote Workforce Helpdesk Services
  • Solution Provider Remote Help Desk Athens Georgia
  • On Demand IT Staff Augmentation Network Consultants Immediate Staff Augmentation Remote Support Services
  • On-site IT Support Windows 7 Migration Microsoft Windows 7 Migration Integration Services
  • Professional Help Desk
  • Online Support Services Remote Monitoring and Reporting Online Support Operations Manager

    • Visual Basic for Applications for Mac Remote Technical Support
    24x7x365 Support Services Mac Office

    Microsoft Mac Office allows Mac users to run the world's most popular office productivity applications. Progent's Apple-certified Mac consultants can show you how to configure Microsoft Office for Macintosh on a mixed-platform environment combining Apple OS X and Windows-powered platforms so that Mac users can take advantage of the new capabilities of Word, Excel, PowerPoint and Entourage in order to share data and network resources with colleagues who use Windows. Progent's consultants have expertise with both Apple Macintosh and Windows technology and can support networks that combine Mac with Windows computers with complete resource sharing, or networks which carefully restrict collaboration between Mac and Windows users.

  • Online Support Windows 2000 Top Ranked Windows Server 2000 Upgrade Consulting

    • 24x7x365 Polycom Video Conferencing Consulting Services
    Polycom OTX Telepresence Specialist

    Progent offers the support of an accredited consultant with an extensive background deploying products from the major video conferencing/telepresence providers including Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist your company to design, configure, upgrade, or maintain a telepresence environment that protects your current investment and optimizes the business value of your information system. Progent can also provide the expertise of infrastructure consultants who can assist businesses of all sizes to build and troubleshoot a network that delivers the speed, reliability, security, and scalability you need to accommodate your telepresence solution.

  • Open Now Microsoft Professionals SQL Server 2017 Automatic Database Tuning Integration Services SQL Server 2017 R Services

    • Citrix XenServer Consultant
    XenMotion Consulting Services

    Progent's Citrix-authorized engineers can help your company to evaluate the business benefits of XenServer and additional Citrix products, and can help your IT organization to design, test, execute, troubleshoot, and support a Citrix XenServer installation. Progent can also assess your existing XenServer environment and show you how to enhance resource utilization, responsiveness, security and compliance, availability, and disaster recovery.

  • Windows Security Networking Consultancy Services Athens
  • Outsourcing Solaris Solaris Consultants
  • Part-Time CIO Specialists IT Consulting CIO
  • PowerPoint 2016 Designer 24-Hour Expert Microsoft Certified Office 365 Management Software Consulting Services
  • ProSight Email Spoofing Protection Professionals ProSight Email Data Leakage Prevention Technology Professional

    • Microsoft SQL Server 2008 Specialists
    Microsoft SQL 2008 Server Remote Support

    Progent's Microsoft-Certified SQL consultants offer a range of support services to assist small and midsize businesses to design, install, manage, and troubleshoot Microsoft SQL Server 2008 systems so that they realize the maximum competitive advantage from this advanced database management technology. In addition, Progent offers assistance with system architecture, enterprise-wide security, and custom software development to optimize the business value of your computer network.

  • ProSight Spam Filtering Services Engineers ProSight Email Spyware Protection Consultant Services
  • ProSight VM Hosting Consultant 24-7 ProSight Private Cloud Services Consultant
  • Professional Active Directory Top Quality Windows Active Directory Troubleshooting
  • Professional Database Development Cisco Certified Database Applications Professionals
  • Professional Solaris with Windows UNIX, Windows Consultant Services
  • Professionals Dynamics GP Customization Dynamics GP Modifier Professionals
  • Progent Small Offices Remote Support Progent Small Office Network Consultants

    • Microsoft Windows 10 Assessment and Deployment Kit Specialists
    Computer Consulting Windows 10 Cortana

    Progent's Windows consultants can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Windows. Online and on-premises evaluation and upgrade services for Windows 10 available from Progent's consultants include Return on Investment analysis, project supervision, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, telecommuter connectivity, data and identity security, automated deployment and management, infrastructure design, wired/wireless convergence, business continuity planning, group and personal training for IT support personnel and users, and ongoing consulting support.

  • Project Server Time Reporting Troubleshooting Project Server Programming Firms
  • Remote Support Services Office 365 hybrid solutions for Exchange Office 365 Single Sign On Engineer

    • Exchange 2007 to Exchange 2010 Upgrade Consultant Services
    Microsoft Exchange Server Migration Consulting

    Progent can provide expert support for each phase of your Exchange 2010 migration including outsourced or co-sourced project management services, site analysis, project planning, cost estimates of new software licenses and equipment needed, recommended sourcing, system verification at customer site or at Progent's test lab, setting up temporary coexistence between Exchange 2010 and Exchange Server 2003 or 2007, implementation of the solution, decommissioning the previous system, and webinar training for client's support group and end users.

  • Remote Troubleshooting MS CRM 24-Hour Microsoft CRM Help and Support
  • Risk Mitigation Technical Consultant CRISC Cybersecurity Integration Support
  • Microsoft and Cisco Troubleshooting Athens Georgia
  • SCCM 2012 Troubleshooting Computer Consulting SCCM 2012 Migration IT Consultants
  • SCCM 2012 Troubleshooting Technology Consulting SCCM 2012 Asset Inventory Remote Troubleshooting
  • SCOM 2012 Application Monitoring Information Technology Consulting 24 Hour Support Microsoft SCOM 2012 Migration
  • Urgent Network Network Management
  • SQL Server 2017 Express Support Services SQL Server 2017 Database Migration Online Troubleshooting
  • SQL Server 2019 Development Network Consulting Configuration SQL Server 2019 Machine Learning Server
  • Security Contractor Juniper Networks NetScreen Juniper NetScreen VPN Security Companies
  • Security Services Top Ranked Security Audit Engineer

    • Remote Troubleshooting SharePoint Foundation
    SharePoint 2010 Engineer

    Progent's Microsoft engineers can provide cost-effective remote support and programming services to help your business to plan, implement, administer, and troubleshoot Microsoft SharePoint 2010 environments that can feature web pages able to function as portals, extranets, document management tools, wikis, data marts, business analytics, enterprise search engines, workflows, and other utilities to promote and enhance information sharing. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with other data sources and with Microsoft's popular desktop programs like Office Excel, Word, PowerPoint, and Project. Progent can assist your business to upgrade from previous releases of SharePoint or adapt a mix of web technologies into a consolidated and easy-to-manage SharePoint 2010 solution.

  • Server Monitoring Consultants Network Consulting Remote Server Monitoring

    • wireless controller Integration
    Immediate wireless LAN controller Remote Technical Support

    Progent can assist your business to deploy Cisco wireless LAN controller appliances to manage and monitor wireless LANs of any size. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi environment or carry out an efficient transition to Cisco's latest wireless controller solutions.

  • Services Database Development 24-Hour Consultancy Database Application Development

    • Lync Server 2013 Front End Pool Pairing Services
    Specialists Lync Server 2013 Front End Pool Pairing

    Lync Server 2010 supports IM, Real Presence, voice/video conferencing, desktop sharing, and both VoIP and public switched telephone network calling. Lync 2010 can enhance the functionality of Exchange, SharePoint and Office or Office 365 and simplify management through integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with VoIP hardware and subscription fees, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications experts offer online and onsite support to assist you to maintain and repair your current Lync 2010 environment or assess the advantages of migrating from Lync to Skype for Business, which is the new release of the product family. Progent can also help you to design and execute an efficient Skype for Business upgrade.

  • Services Documentation Integration Support After Hours Technology Consulting Service Database
  • Setup and Support OS X Lion Networking macOS Architecture Support Services
  • SharePoint 2010 Computer Consultants SharePoint Excel Services Computer Consultant
  • SharePoint Server Configuration SharePoint Server 2010 Support and Help
  • Small Business WAPs Professional Small Business 500 AP Integration

    • Consultant Services Immediate Staffing Services
    Short Term Staffing Services Remote Troubleshooting

    Progent's temporary staff augmentation services allow organizations to meet sudden increases in demand for network professionals without incurring the expense and delays that come with vetting and recruiting reliable technical workers and without adding to your full-time head count.

  • Software Support Linux RedHat Online Linux Phone-based Networking Firm
  • Solaris Network Security Test Solaris IT Services
  • Solaris-Windows Migration Consultants Upgrade Consulting Solaris
  • Solutions Provider Microsoft Exchange Athens Georgia Athens Winterville Bogart Systems Consultant Microsoft Network
  • SonicWall NSA 5650 Firewall Auditing Protection SonicWall Gateway Security Suite
  • South Carolina Computer Outsourcing Technical Firms South Carolina

    • System Center 2016 Business Continuity Remote Consulting
    24-Hour System Center 2016 Disaster Recovery Online Support Services

    Small to mid-sized businesses can now enjoy all the advantages of Microsoft System Center Operations Manager and in addition have quick access to Progent’s Microsoft and Cisco Premier network support experts. With Progent's economically priced IT service packages, small businesses can choose a simple System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to offer small business information systems enterprise-class reliability, security, and performance.

  • Specialist Exchange 2007 to Exchange 2010 Upgrade Consultants Microsoft Exchange Server Migration
  • Specialist Ubiquiti UniFi XG switch Engineer Ubiquiti UniFi Security Gateway

    • 24/7 Offsite Workers Support Outsourcing
    Top Quality Teleworker Solutions Support Outsourcing

    Progent has two decades of experience assisting small and mid-size businesses to design, implement, tune, administer, and troubleshoot computer networks that incorporate at-home workers.

  • Specialists Windows Server 2016 Microsoft Windows Server 2016 Clustering Consultant
  • Support and Help Microsoft Windows Server 2012 R2 Clusters Microsoft Certified Partner Windows 2012 R2 Cluster Shared Volumes Technical Support
  • Symantec VPN Network Security Evaluation Symantec Firewall Evaluation
  • Technical Consultant SCCM and Windows 10 SCCM Policy Settings Technology Consulting Services
  • Technical Consultant Wireless LAN Site Survey 802.11x Wi-Fi Site Survey Consultant Services
  • Technology Consulting Office 365 Portal Office 365 and Apple iOS Remote Support Services
  • Technology Consulting Supplemental Service Desk Shared Help Desk Ticketing Computer Consultants
  • Technology Professional Exchange Server Hosting Exchange Hosting Consultant
  • Security Consultants Windows Security Athens
  • Telecommuter Solutions Technology Consulting Services Top Helpdesk for Telecommuters Online Technical Support

    • Android and Outlook integration Consulting
    24-7 Consulting Services Android Active Directory

    Progent's veteran team of IT consultants and application specialists have extensive background delivering remote and on-premises assistance for businesses of any size who need to integrate Android phones and tablets into their IT networks so that mobile clients can communicate and collaborate while on the go. Progent offers the range of know-how to resolve network problems that involve multiple vendors and that represent a mix of older and current information technology. Progent offers affordable remote technical support to assist you with any stage of planning, deploying, managing and troubleshooting your BYOD solution. Progent can deliver occasional support to help you to handle particularly challenging technical problems, or Progent can provide comprehensive project management support to help you complete strategic network projects on time and within budget. Progent can help with on-premises, cloud-centric, or hybrid networks and offers support for operating systems, applications, management tools and hardware infrastructure. Progent also can provide customized group or individual training to show you how to manage and operate Android phones securely and productively.

  • Testing Juniper SA6500 SSL VPN Security Organization Juniper SA Series SSL VPN
  • Top Knowledge Transfer Support Online Support Services Expert Training
  • Top Quality SCCM Security Online Troubleshooting SCCM Policy Settings On-site Technical Support
  • Top Ranked Microsoft Certified Partner Windows Server 2008 Technical Consultant Urgent Microsoft Windows 2008 Support Services
  • Top SQL Server 2019 and Power BI Technical Consultant Biggest SQL Server 2019 Machine Learning Services Consulting
  • Top SharePoint application development Consulting ASP Developer Firms
  • Troubleshooting Microsoft SBS 2011 Microsoft Small Business Server Consult
  • UNIX Consultant Firewall Configure Solaris
  • Ubiquiti UniFi WiFi AP Services Ubiquiti UniFi Switch Consultants
  • Unified Single Number Reach Online Support Services Jabber Video Messaging Support and Integration
  • Upgrade Consulting Exchange 2000 Exchange 2000 Server Upgrade Consulting

    • Ubiquiti UniFi Security Gateway Engineer
    Ubiquiti UniFi Controller software Specialist

    Progent offers fast access to the expertise of veteran Wi-Fi specialists who can help organizations to assess the value of Ubiquiti UniFi wireless access points for your company and assist you to plan, install, maintain, and debug your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to assist you to choose, configure, and position UniFi Wi-Fi APs for your required signal coverage and throughput.

  • VMware GSX Server Professionals VMware Server Virtualization Consultancy
  • VMware Site Recovery Manager Testing Consultancy After Hours VMware vCloud Suite Engineer
  • VMware VDR Backup Consult Urgent Mozy Consult

    • Urgent Kansas Network Design Consultant
    Networking Firm Nevada

    Progent’s Technical Response Center provides national remote help for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Certified service professionals offer telephone help and online secure network access to troubleshoot and repair technical problems quickly and economically. The breadth of technical expertise available from Progent's staff of nationwide support engineers allows Progent to escalate even the toughest problems to appropriate experts as needed.

  • Video Conferencing Computer Engineer Microsoft IM Infrastructure Engineer
  • Networking Information Technology Outsource Athens Georgia
  • Virus Recovery Online Support ProSight Next Generation Endpoint Protection Technical Support

    • Tracking Service Costs Setup and Support
    Cisco and Microsoft Certified Experts Engineer Service Database

    Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small service firms who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports sent by each consultant to each client. The discipline of documenting and organizing service activity allows more effective service and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who won’t let go of vital service information.

  • WatchGuard VPN Security Tech Services WatchGuard Firewall Technology Consulting
  • Windows 8 Professionals Professional Windows 8.1
  • Windows Desktop Simulation on Apple Mac Remote Consulting Windows Virtual Desktop for Apple Mac On-site Technical Support
  • Windows Server 2008 BranchCache Consultancy Windows Server 2008 Hyper-VI Network Consultants
  • Wireless EMail Setup and Support Consultant Services Blackberry
  • Wireless LAN Site Survey Remote Support Services Remote Wireless Site Survey Online Troubleshooting
  • macOS Configuration Technology Professional OS X Remote Technology Professional
  • network piloting Lab Consulting Services Consulting QoS Test Lab
  • prime infrastructure Technical Support Services wi-fi controller Information Technology Consulting
  • wi-fi controller Remote Support Services 5500 Wireless Controller IT Consultant

    • Network Consultant Mac and Windows
    Windows and macOS IT Services

    Progent's support experts in Mac and Microsoft Windows technology can show you how to combine Apple Macintosh and Windows computers into cohesive networks with full sharing and collaboration functionality. Allowing productive cooperation among a mix of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and experience with Apple Macintosh and Windows technology. Progent's experience in Windows and Apple consulting makes it possible to offer world class assistance to businesses that rely on these technologies to keep their strategic edge. Progent's consultants can also assist your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.
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