Immediate, Low-cost Remote Computer Network Technical Support for Athens, Georgia Small Companies
For more than two decades, Progent has focused on providing world-quality computer support services to clients with small-business budgets. Progent has built a powerful support system that features a streamlined, seamless virtual office infrastructure, custom online troubleshooting tools, a large team of consultants certified in a wide array of technical disciplines, a Help Desk Call Center operational structure that promotes efficiency and ensures follow-through, a global team of on-line troubleshooting professionals, on-site service dispatching for the majority of most zip codes in the U.S., and a company ethos committed to fixing technical issues in the least time and at the least cost to clients.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal IT support group. This can save money and minimize technical risks for major projects like application programming, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or technology migrations.
Progent can also offer access to accredited consultants to help your company to plan and execute a sensible cloud computing strategy.
Core Areas of Expertise Supported by Progent's Consultants for Business Networks in Athens, Georgia
Progent's nationwide group of certified experts provides support for all facets of information systems used by businesses of any size. Technologies supported by Progent in and around Athens include:
Service Delivery Alternatives for Athens, Georgia Businesses
Progent offers a variety of alternatives for providing small businesses with affordable computer services for troubleshooting, system architecture, and IT management. Progent's model for delivering IT support services is based on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid support, comprehensive service documentation, consistent follow-up, and strict cost monitoring across an array of IT support delivery alternatives that include remote repairs, in-person support, and top-tier consulting.
- Online Support
Progent's Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified support experts can help clients to analyze and repair hardware and software problems without the cost or delay of in-person service calls. The background of Progent's IT engineers allows them to resolve most network problems rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based registration process for new customers to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out more information concerning Progent's online network support services.
- Onsite Support
Progent provides onsite computer support for registered customers in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online service engineers to deliver small companies the optimal solution: on-premises service technicians when you require them as well as the remote expertise of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The response time for in-person support calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more about how and why to register for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems. for more information, refer to Help Desk Services.
- Shared Help Desk Services
Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics. For details, see Progent's Help Desk Co-management services.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies such as Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero penetration test platform, network security consulting, non-stop network consulting, virtualization strategies, plus configuration, customization and support for small business programs such as financials, operations, business analytics, CRM, and office productivity software. Progent can help with short-term projects including site moves and massive system upgrades, extended initiatives like upgrading an older ERP platform to a modern MS Dynamics 365 package, database application programming and administration support, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like data restoration and malware removal.
- Network Infrastructure Consulting Expertise for an At-Home Workforce
Progent can assist small and mid-size companies to plan, set up and debug the infrastructure to support a remote workforce. Areas of network infrastructure for which Progent's experts can provide support include secure and efficient VPN connections, VDI desktop software, router setup, Wi-Fi network design and implementation, and robust Internet connectivity. For details about Progent's infrastructure expertise for at-home workers, visit network infrastructure guidance for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is in addition simple for clients to transfer to another service provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting is built around mature virtualization technologies that allow small businesses with mixed environments to save dramatically on the costs of hardware, system support, and IT management while getting world-class reliability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can handle the multi- OS and non- standardized networks common with small companies, and retains ownership of the licenses in the customer's possession so that migrating to a different virtualized system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced remote consulting support to help businesses of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified security experts,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide view of system protection and can help with complex security projects such as SIEM solutions to help enterprises meet industry guidelines and statutory mandates for network data security and incident reporting.
The scope and size of Progent's engineering team bring a unique array of advantages to companies wishing to increase the business value of their IT network within a reasonable budget. These benefits include:
- Best Practices
Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional background, at the forefront of network support, performing a wide range of technical tasks for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This ensures that you get not just expert IT help, but also a support engineer with field-tested approaches for solving actual network problems rapidly.
Learn additional information about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to bill for online service and on-site help by the minute. As a result, you owe only for received services. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids big bills for fast solutions. An additional benefit of by-the-minute pricing is that customers are less tempted to allow incipient problems to fester until they grow into major problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Support
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small support firms who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation given by every consultant to every client. The discipline of documenting and archiving service records results in more efficient support and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who won't let go of vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent faces little competition. Small companies who work with freelance service providers or who maintain in-house IT personnel gain when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
Find out additional information concerning Progent's knowledge transfer services.
Contact Progent
In case your Athens, Georgia company needs to get in touch with Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Help
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).