Affordable Network Help from Microsoft premier Experts for Companies in Athens, GA
By delivering world-class support when you require it, providing in-depth knowledge for key business applications, offering innovative services such as virtual server hosting, billing solely for services delivered, and charging no sign-up fees or retainers for standard services, Progent enables you to increase the competitive value of your information system and reduce service expenses. Progent understands that information system security, dependability, and performance are as important to small businesses as to large enterprises but that smaller companies don't have the leverage to spend aggressively in computer networks and internal support groups. Progent's fundamental value proposition is that no network consulting organization can equal Progent's capability to deliver the IT support expertise your business requires when you need it and at prices you can justify.

For mid-size and large businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house network support personnel. Co-sourcing can save money and help meet schedules for major IT initiatives such as software programming, business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of certified experts to assist your business to plan and execute your cloud computing strategy.

Core Technologies Supported by Progent for Business Networks in Athens, Georgia
Progent provides the services of certified experts for all facets of network technology deployed in small and midsize companies and local governments. Technologies serviced by Progent's consultants include:

Support Delivery Options Available for Athens, Georgia Companies
Progent offers a variety of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, and IT management outsourcing. Progent's paradigm for providing computer support is based on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Call Center Service Model ensures rapid support, thorough service documentation, dependable follow-through, and strict expense monitoring across an array of IT service delivery alternatives that include online troubleshooting, in-person support, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can help customers to troubleshoot and repair network problems without the cost or time loss of in-person support calls. The experience of Progent's network consultants makes it possible to handle most network issues rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible registration process for new clients to address emergency situations and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out more information about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site computer support for registered clients in larger cities in the U.S. Progent's onsite service technicians can work in tandem with Progent's online service experts to deliver small and midsize businesses the optimal solution: in-person support technicians when you need them as well as the remote help of Progent's seasoned team of IT consultants, security specialists, and business application developers. The wait time for on-site support visits is usually under one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more about how to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. For details, refer to Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics. For details, refer to Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest platform, network security engineering, fault tolerant it system design, server virtualization solutions, plus configuration, programming and training for business programs such as financials, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as site relocations and massive system migrations, extended projects like upgrading a legacy ERP platform to a modern Microsoft Dynamics or Dynamics 365 solution, database software programming and administration support, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network management, or emergency response such as data restoration and virus removal.

  • Network Infrastructure Support Services for an At-Home Workforce
    Progent can assist small and medium-size businesses to plan, implement and troubleshoot the network infrastructure for a remote workforce. Areas of infrastructure for which Progent's experts can provide assistance include safe and convenient VPN tunnel connections, VDI desktop software, router setup, Wi-Fi LAN planning and deployment, and robust Internet connectivity. To learn about Progent's network infrastructure expertise for teleworkers, see network infrastructure support services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest level of dependability and extensibility but that is in addition simple for clients to transfer to a different service provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT administration while achieving world-class reliability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered service, can support the mixed- OS and loosely standardized environments common with small businesses, and keeps control of the software licenses in the client's possession so that moving to a new virtualized host is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting support to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Athens, Georgia Businesses
Progent's size, scope of technical skill, and familiarity with corporate IT support allow small businesses to avoid the problems associated with over dependence on thinly staffed support organizations or individual consultants.

Working with Progent enables your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT support, small companies sometimes rely heavily on freelance engineers. Though freelance support engineers have lower overhead than more substantial IT service organizations and can typically bill apparently lower fees, individuals are sometimes spread too thin to respond rapidly to urgent network problems. If an independent engineer is busy with different client, ill, on vacation, or in class, the absence of backup personnel may require your business to go without assistance during a crisis. As your company grows, system unavailability or difficulties with critical programs become more expensive. The dollars you thought you were saving on an independent consultant can disappear fast because of lower output. In addition, when independent consultants encounter new problems, the lack of a big consulting team to fall back on for help requires them to learn on the job while your organization ends up footing the bill for their continuing training.

  • Have Access to Certified Professionals in Advanced Network Solutions
    Many smaller service organizations or freelance consultants who concentrate on small business network support may excel at providing connect-the-dots fixes but don't have the seasoning to deal efficiently with complicated network environments that have a variety of operating systems, numerous locations, Voice over IP implementations, remote clients, interconnected financial and operational applications, data-driven web sites, and specialized line-of-business software. Progent's experience with global enterprises and Progent's extensive group of specialists can be valuable to your company because big-company environments are inherently complicated, support issues require in-depth understanding of in numerous technical disciplines, and reaching an acceptable level of stability, availability, and security calls for industry-proven best practices.

  • Create a Solid Foundation for Growth
    Small businesses often begin with a network implemented on a tight budget. Without a solid architecture, a sequence of improvised fixes commonly get thrown on top of a tenuous structure. As a business grows, reliability and scalability problems can hinder the success of the business. Such environments require thorough evaluation, intelligent strategic analysis, and in-depth expertise to migrate to an IT environment that will act as the solid basis to meet current business needs and support future growth.

  • Work with Solution Finders, Not Product Vendors
    Smaller businesses require direction and insight to navigate through an ever more complex array of IT options offered for accelerating business growth and improving efficiency. They do not need an IT engineer or service organization that tries to promote products. Progent avoids conflicts of interest by not selling any products. Progent offers services exclusively. This permits Progent to match consulting support with the real interests of clients. Combining network consulting and product reselling can lead to a situation where the recommended solution is built around a predetermined vendor instead of being based on the actual needs of a client.

How to Contact Progent
In case your Athens, Georgia company wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability either to defend against ransomware or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup system that reduces your vulnerability to ransomware and meets your company's requirements.

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    For corporations with branch offices in California or any region served by Progent's engineers, Progent's Microsoft-Certified network support experts and authorized Cisco system consultants offer a variety of IT consulting services including project management, Sarbanes Oxley compliance, site relocations, corporate security, system design, local or remote branch office support, and troubleshooting for co-location hosting environments. A Progent IT architect can help you plan a multi-site information system that makes efficient use of co-location facilities and Internet data centers. Progent's Microsoft Certified consultants can help large corporations plan, integrate and maintain major rollouts of the latest releases of Microsoft technology including Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and CCNP consultants can assist you to configure Cisco products for connectivity solutions that incorporate basic, high-speed, integrated, and wireless networking.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist your business to halt the spread of an active ransomware attack. Call 800-462-8800

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    Progent is among the most qualified network consulting firms for creating e-mail systems based on Microsoft Exchange 2000. Progent specializes in helping small and mid-size companies derive all the advantages of Microsoft Exchange 2000 for typical scenarios such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server administration.

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    If you want to update your corporate web site, create internal webs for applications such as HR or worker education, design a powerful web presence for a new business, or generate enterprise-class, data-driven specialized web applications, Progent can supply talented and experienced web designers. Progent's consultants can also help you design and manage a secure, fault-tolerant server and communications infrastructure, including remote and wireless connectivity, to support your web tools.

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    Progent can assist you to plan for, deploy, and administer System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to SCCM 2012 from a legacy device and application management solution or help you to modify your existing SCCM 2012 environment to accommodate your changing IT requirements. In addition, Progent can assist you to build an infrastructure that extracts the most value from SCCM by delivering advanced consulting support for related Microsoft platforms such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.

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    Progent's team of application experts can provide advanced support, custom programming, integration help, and online classes for popular business applications that address vital areas including ERP and MRP, general accounting, business analytics, web commerce application development, and the Microsoft Office family of business productivity software. As a Microsoft Partner with decades of background providing high-level consulting and troubleshooting services remotely, Progent can help small businesses anywhere in the United States to avoid the lost productivity and expense associated with travel and on-premises activity without sacrificing the high quality of consulting support.

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    Microsoft Dynamics GP/Great Plains 2010 accounting software is a full-featured business management platform that integrates data and processes throughout your company, communicates easily with other applications, and brings together workers, customers and vendors unrestricted by time or location. Designed for small to mid-size companies, MS Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 provide functionality for accounting, management reporting, project management, inventory and order processing, eCommerce, human resource management, customer relationship management, field service, manufacturing, retail management, and web-based business services. Progent can show you how to install and manage a reliable, secure server and network infrastructure to support Microsoft Great Plains, and can provide expert Great Plains consultants to help your business exploit the full potential of Dynamics GP/Great Plains 2010.

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    Progent's network professionals can help you evaluate the possible benefits of Hyper-V-based virtualization for your company, perform pilot implementations to verify Hyper-V's compatibility with your line-of-business applications, assess your network architecture for optimal operation with virtual server solutions, help you in migrating to Windows Server 2008 and setting up Windows Hyper-V, train your network management personnel to track and manage Hyper-V, offer world-class consulting support for enhancing the security of your virtual machines, design and test business continuity processes that optimize system availability, and deliver continuing consulting and technical support including affordable online troubleshooting and comprehensive Help Desk services.

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    • Consultants Hornetsecurity Altaro VM Backup and Hyper-V
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    Altaro VM Backup software from Hornetsecurity offers small businesses a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud architectures and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or on-premises services to assist you to plan, install, manage and troubleshoot a comprehensive backup/restore solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup.

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    Progent's high availability network experts offer non-stop computing consulting, disaster recovery planning, system load balancing, 24x7 interoffice access, 24x7 Internet architecture design, 24x7 data center support, and other 24x7 operations services to help your organization create a 24x7 network for strategic applications. Progent has the experience to design economical, fault-tolerant networks by utilizing the evolving suite of Windows Cluster servers including Microsoft Windows Cluster Server 2003, SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco authorized consultants can help you design a fault tolerant mutli-location network with a completely redundant Internet interface and efficient system load balancing.

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    • 24-7 WatchGuard Firebox T15 Firewall Security Services
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    Progent offers support expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and maintain a WatchGuard Firewall/VPN appliance that aligns with your security needs and budget. Progent can assist you to maintain legacy WatchGuard firewalls or migrate efficiently to modern WatchGuard firewalls.
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