Affordable Network Support from Microsoft and Cisco premier Consultants for Businesses in Athens, GA
By delivering world-class support whenever you need it, providing in-depth knowledge for critical business applications, offering innovative services such as virtual data center hosting, invoicing only for services you receive, and requiring no setup or retainer fees for standard services, Progent allows your company to maximize the competitive value of your information system and minimize support expenses. Progent understands that information system security, dependability, and performance are just as important to small companies as to large corporations but that smaller organizations don't have the economy of scale to spend heavily in information networks and internal service staffs. Progent's basic value proposition is that no IT consulting organization can match Progent's capability to provide the network support your business needs whenever you require it and at a cost you can afford.

For larger companies, Progent can provide co-sourcing support to reinforce the skills of your internal network support staff. This can cut costs and help meet schedules for big projects such as software programming, disaster recovery planning and testing, network security evaluations, office consolidations, or technology migrations.

Progent can in addition provide access to accredited consultants to help your company to design and implement a sensible cloud strategy.

Key Technical Areas Supported by Progent for Athens, Georgia Office Networks
A Microsoft-certified Partner computer support company that maintains a large team of Cisco CCIE network consultants and Apple Computer accredited engineers, Progent provides emergency troubleshooting and low-cost online consulting to Athens, GA companies for a wide range of computer technologies such as:

Service Delivery Options Available for Athens, Georgia Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, and network management. Progent's model for providing network support services is built on the Help Desk operational structure familiar to larger IT organizations. Progent's Contact Center Service Model promotes rapid response, comprehensive service documentation, dependable follow-up, and strict cost control for a range of IT support delivery options that include online repairs, onsite help, and top-tier consulting.

  • Remote Service
    Progent’s Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person support visits. The background of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible registration procedure for first-time customers to address urgent situations and Progent charges per minute with zero sign-up charges or time minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn more information concerning Progent's remote computer support services.

  • On-site Service
    Progent offers on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote service experts to deliver small and midsize businesses the best of both worlds: hands-on support professionals when you need them plus the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The wait time for on-site support visits is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more about how to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex issues. for more information, see Online Help Desk Services.

  • Help Desk Sharing Services
    Progent’s shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics. For more information, visit Progent’s Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent offers small companies affordable access to world-class consultants who can deliver assistance with vital technologies such as
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network protection engineering, high availability it system engineering, virtual server solutions, plus configuration, programming and training for small business software including financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as site moves and massive software upgrades, longer term projects like upgrading a legacy MRP platform to a current MS Dynamics or Dynamics 365 package, database application programming and administration services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency services such as disaster recovery and malware removal.

  • Network Infrastructure Consulting Services for an At-Home Workforce
    Progent can help small and mid-size businesses to design, deploy and troubleshoot the infrastructure needed to support offsite workers. Aspects of network infrastructure where Progent's consultants can provide support include safe and efficient VPN connections, VDI desktop software, router integration, wireless network design and deployment, and robust Internet access. To find out about Progent's network infrastructure support services for remote workers, go to network infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is in addition simple for clients to transfer to a different support firm or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that permit companies with mixed networks to benefit significantly on the costs of hardware, system support, and IT administration while achieving enterprise-class dependability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed package, can support the mixed- platform and loosely standardized networks typical of smaller companies, and keeps control of the software licenses in the client's hands so that moving to a new virtualized system is fast, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online support to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine on-premises resources as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of network products such as firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-Certified security consultants, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of network protection and can assist with complex security projects like SIEM solutions to help companies meet industry guidelines and statutory regulations for network information security and incident reporting.

The breadth and depth of Progent's engineering staff bring a unique array of benefits to clients trying to maximize the business value of their information network within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, at the forefront of IT support, performing a broad variety of IT projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This guarantees that you get not only world-class IT skills, but also a consultant with proven approaches for fixing real-world network problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for phone support and in-person help per minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for services delivered during regular business hours. Many support organizations demand large minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity eliminates king-size invoices for quick fixes. Another benefit of by-the-minute pricing is that customers are not inclined to allow simple problems to fester until they grow into major ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small service firms who provide scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each staff member to every customer. The practice of detailing and organizing support records results in more efficient service and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who won’t release vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has little competition. Small companies who work with freelance consultants or who maintain in-house support staffs gain when Progent transfers information about new technology and tested methodologies to make their networks more reliable, protected, and productive. Read more about Progent's knowledge transfer services.

How to Contact Progent
In case your Athens, Georgia company wants to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Support
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent can help you design, deploy, manage, and repair an efficient Wireless network infrastructure, recommend sensible hardware and software, and configure wireless access points, bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also help you put together a thorough 802.11ac wireless system security strategy that is well integrated with the security strategy for your overall corporate network.

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    Progent can provide economical remote access to engineers skilled in a wide range of utilities and services that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus notebooks and handhelds. Progent offers help for leading data protection platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take, MozyPro, Retrospect, Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent's consultants can help your company to design, enhance, or troubleshoot backup/restore systems for a range of architectures including on-premises, remote, cloud-based, or hybrid.

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    Progent's Power BI consultants can assist you to plan, deploy, manage, enhance or troubleshoot your Power BI environment. Progent can also assist you to prep your target data for Power BI visualizations. Progent can assist you build and administer an on-premises, cloud, or hybrid environment for Power BI.

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    Progent's Microsoft certified engineers can provide remote and on-premises support expertise to help your company to manage, support, and troubleshoot computers powered by Microsoft Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, data and identity protection, backup and restore, remote access, smartphone and tablet integration, Wi-Fi configuration, and 24x7 network monitoring and alerts.

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    If your office network mixes Sun Solaris platforms with Microsoft Windows, Progent can assist you to integrate your servers into a unified network that permits all your OS platforms to run side by side for simple administration, seamless information exchange, high dependability, enhanced performance, and tight security. Progent's Sun Solaris and MS Windows integration support offerings feature network infrastructure configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, online technical support and troubleshooting, in-person technical support, and Help Desk outsourcing.

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can help your organization to plan and deploy a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance storage clusters using commodity hardware, VM Load Balancing for improving the speed and resilience of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for fast, affordable creation of a failover cluster quorum arbitration point.

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    Microsoft has made a strong effort to enable seamless hybrid environments that integrate Office 365 Exchange Online and local Exchange deployments. This allows you to have some Exchange mailboxes hosted on your physical datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help your organization with any phase of designing, integrating and debugging your hybrid Exchange solution. Progent's Exchange consultants can deliver as-needed expertise to help you resolve challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is successfully completed on schedule and within budget.

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    • SQL Server 2014 AlwaysOn Remote Technical Support
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    SQL Server 2014 includes significant improvements in critical areas including performance, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that operates seamlessly across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and on-premises consulting services that include system design, configuration, administration, remediation, and application development services to enable organizations of all sizes to achieve maximum business value from their SQL Server 2014 investment.

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