Affordable Computer Support from Microsoft and Cisco certified Consultants for Businesses in Athens, GA
By offering professional support whenever you need it, providing specialized expertise for key applications, providing innovative services such as virtual data center hosting, invoicing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent enables you to maximize the business value of your It network and reduce service costs. Progent appreciates that network protection, reliability, and efficiency are just as critical to small businesses as to large enterprises but that smaller organizations lack the leverage to invest aggressively in computer technology and in-house service staffs. Progent's fundamental competitive advantage is that no IT consulting organization can equal Progent's capability to deliver the network support expertise your business needs whenever you need it and at prices you can afford.

For mid-size and large companies, Progent offers co-sourcing services to add to the skills of your in-house network service staff. This can reduce expenses and minimize technical risks for major IT initiatives such as software design and development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or technology migrations.

Progent can also provide the services of certified consultants to help your company to plan and execute a sensible cloud computing strategy.

Main Technologies Supported by Progent for Businesses in Athens, Georgia
Progent's national group of certified experts offers help for virtually all aspects of network technology used by organizations of all sizes. Practice areas served by Progent in Athens include:

Service Delivery Alternatives Available for Athens, Georgia Companies
Progent offers a variety of options for providing small businesses with affordable IT services for technical support, system architecture, and network administration. Progent's model for delivering IT support is built on the Help Desk structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism promotes rapid support, comprehensive activity documentation, reliable follow-up, and strict cost control for an array of network service delivery modes that include online troubleshooting, in-person support, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist clients to analyze and fix hardware and software issues without the cost or time loss of travel for onsite service visits. The background of Progent's IT engineers makes it possible to handle the majority of IT issues quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible registration process for first-time clients to address emergency network problems and Progent charges per minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's online computer support services.

  • Onsite Service
    Progent offers onsite technical assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support engineers to deliver small and midsize companies the optimal solution: onsite service professionals when you need them plus the on-line help of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for on-site support visits is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more concerning how and why to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most problems. For details, refer to Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics. For details, refer to Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly access to enterprise-class consultants who can deliver help with critical technologies such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, network protection consulting, fault tolerant it system engineering, virtualization strategies, plus integration, programming and training for small business programs such as financials, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including site moves and major system migrations, extended initiatives like upgrading an older ERP platform to a current Microsoft Dynamics 365 package, database application development and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as data restoration and virus cleanup.

  • Infrastructure Guidance for an At-Home Workforce
    Progent can help small and medium-size businesses to design, implement and debug the infrastructure for remote workers. Areas of infrastructure where Progent's consultants can deliver support include secure and efficient VPN connectivity, VDI desktop platforms, router configuration, Wi-Fi network planning and deployment, and robust Internet connections. For details about Progent's network infrastructure consulting services for teleworkers, visit infrastructure expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small organization's production servers in a setting that not only provides the top degree of dependability and extensibility but that is also simple for clients to transfer to a different support provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is structured around mature virtualization techniques that permit businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, system support, and IT administration while getting world-class dependability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered package, can support the multi- platform and non- standardized networks common with small companies, and retains ownership of the licenses in the client's possession so that migrating to a different virtualized system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online consulting services to help businesses of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine local resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies such as firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of system security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet business standards and government requirements for network data security and incident reporting.

The breadth and depth of Progent's engineering team bring a unique set of benefits to organizations trying to maximize the business value of their IT system within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry experience, at the forefront of IT support, executing a broad variety of IT projects for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This guarantees that you get not only expert IT skills, but also a consultant with proven methods for resolving actual IT problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. As a result, you are charged only for received support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during regular business hours. Many service firms impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids major invoices for quick solutions. Another advantage of granular billing is that customers will be less tempted to allow incipient problems to stay unaddressed until they become big ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by every staff member to each customer. The practice of documenting and organizing support activity results in more efficient support and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent can concentrate on providing high-value skills where Progent has few competitors. Small businesses who work with independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, secure, and efficient. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Athens, Georgia business wants to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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