Low-cost Computer Tech Support from Microsoft certified Consultants for Businesses in Athens, GA
By offering world-class support whenever you require it, providing specialized expertise for key business applications, offering high-value services such as virtual server hosting, invoicing solely for services you receive, and charging no sign-up fees or retainers for standard services, Progent helps your company to maximize the competitive value of your It network and minimize service expenses. Progent appreciates that network security, dependability, and efficiency are as critical to small companies as to major enterprises but that smaller companies don't have the leverage to invest heavily in computer technology and in-house service staffs. Progent's basic value proposition is that no network support organization can match Progent's capability to deliver the network support expertise your business requires whenever you require it and at a cost you can afford.

For larger businesses, Progent offers co-sourcing and project management services to add to the technical skills of your in-house IT support personnel. This can save money and minimize technical risks for major projects like software design and development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited consultants to help your company to design and execute a sensible cloud strategy.

Main Products and Technologies Serviced by Progent for Business Networks in Athens, Georgia
Progent's group of world-class experts provides support for virtually all aspects of information technology used by businesses of any size. Practice areas supported by Progent in Athens include:

Support Delivery Options for Athens, Georgia Businesses
Progent has a variety of options for providing small businesses with cost-effective IT services for technical support, system architecture, hosting, and network management. Progent's model for providing computer support services is built on the Help Desk operational structure familiar to larger IT groups. Progent's Contact Center Support Model promotes fast support, comprehensive activity records, dependable follow-up, and tight expense monitoring across an array of network support delivery modes that include remote repairs, in-person help, top-level consulting, plus server hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and repair hardware and software problems without the expense or delay of in-person service calls. The background of Progent's IT consultants allows them to resolve most network issues rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible registration process for first-time clients to accommodate urgent situations and Progent bills per minute with no startup fees or minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more details about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent provides onsite technical support for registered customers in larger cities in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote service engineers to give small businesses the ideal combination: onsite service professionals when you require them as well as the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The response time for on-site service calls is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more about why to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues. For details, visit Help Desk Services for Small Businesses.

  • Consulting Services
    Progent offers small and midsize companies affordable access to world-class IT professionals who can deliver help with vital products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network protection engineering, fault tolerant it system design, server virtualization solutions, plus configuration, customization and training for business applications such as accounting, operations, reporting, sales automation, and productivity packages. Progent can help with short-term projects such as office moves and massive software upgrades, longer term initiatives such as management reporting application development and support, database software programming and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system management, or urgent response like data restoration and malware cleanup.

  • Application Hosting
    Progent can host key business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of dependability, security, and recoverability than is feasible with the type of in-house data center that is achievable for most small and midsize companies. Since Progent utilizes the same facilities that host the gear of many of the planet's biggest IT companies, Progent can save you the expense of building and maintaining the systems required for world-class cooling, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs stay updated, protection and performance is continually monitored, and systems are consistently backed up and available for full and prompt recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of fault-tolerance and expandability but that is also easy for customers to transfer to a different support firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that allow businesses with multi-vendor networks to save dramatically on the expense of hardware, system support, and IT administration while achieving enterprise-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can handle the mixed- platform and loosely standardized networks typical of small businesses, and retains ownership of the licenses in the customer's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced online consulting support to help businesses of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine physical IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Athens, Georgia Businesses
Progent's staff size, scope of information technology expertise, and familiarity with corporate network consulting allow small and midsize companies to avoid the pitfalls associated with over dependence on small support organizations or independent engineers.

Teaming with Progent enables your business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network services, smaller businesses often rely excessively on freelance consultants. Although individual service engineers have lower expenses than more substantial support organizations and can afford to bill nominally lower fees, freelancers are often stretched to far to respond rapidly to urgent network problems. If a freelance consultant is occupied with different client, ill, on travelling, or in class, the absence of replacement staff may force your business to go without assistance in case of an emergency. As your small business expands, system unavailability or difficulties with critical programs get more costly. The money you thought you were saving on an independent consultant can be eaten up quickly due to lower output. In addition, when freelance consultants confront new problems, the unavailability of a big consulting team to count on for help requires them to learn with the meter running while your company winds up with the bill for their continuing training.

  • Gain Access to Certified Professionals in Sophisticated IT Solutions
    The majority of smaller service organizations or freelance engineers specializing in small company network consulting may excel at delivering routine solutions but don't have the experience to deal cost-effectively with complicated network configurations that have mixed operating systems, numerous locations, Voice over IP systems, remote clients, integrated financial and operational applications, data-driven web sites, and specialized line-of-business software. Progent's background with global companies and Progent's extensive team of specialists can be valuable to your company because enterprise networks are by nature complex, integration problems demand thorough knowledge in numerous technical areas, and achieving a high degree of robustness, availability, and protection calls for enterprise-proven best practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies often start with a network cobbled together on a tight budget. Without a carefully designed architecture, a sequence of band-aid fixes commonly get tossed onto of a weak foundation. As a business grows, reliability and expandability problems can obstruct the success of the business. These environments need proper assessment, smart business planning, and broad-based expertise to migrate to a network infrastructure that can provide the solid foundation to meet current business needs and ease future growth.

  • Work with Solution Finders, Not Product Vendors
    Small businesses need guidance and education to navigate through an increasingly complex maze of IT options available for enabling business growth and enhancing efficiency. Businesses do not need a network engineer or support firm that attempts to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent provides services only. This allows Progent to align consulting support services with the real interests of clients. Combining IT consulting and product reselling can result in a situation where the proposed solution is based on a predetermined vendor instead of being driven by the true needs of a small business.

Contact Progent
If your Athens, Georgia company needs to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    • Les Kent has a 35-year track record of effective technology integration, business management, sales, and operations. He has shown a talent for creating elegant information technology solutions while working as a network architect, programmer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and major corporations.

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    Progent's Microsoft-certified consultants can assist businesses of all sizes to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and libraries; design, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help you to upgrade from a legacy release of System Center Virtual Machine Manager or from a third-party management platform, and Progent can assist you to enhance and troubleshoot your current SCVMM ecosystem so you realize the highest possible return on investment.

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