Fast, Low-cost Online Computer Technical Support for Athens, Georgia Small Businesses
For over two decades, Progent has focused on providing world-quality network support to customers who have small-business budgets. Progent has developed a powerful service system that includes a streamlined, seamless virtual office network, sophisticated remote troubleshooting tools, a substantial team of consultants certified in a wide range of technical disciplines, a Call Center operational model that promotes efficiency and guarantees follow-through, a global group of remote support experts, in-person service options for the majority of most zip codes in the United States, and a company ethos focused on resolving network issues in the least time and at the lowest cost to clients.
For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the subject matter expertise of your in-house IT support team. Co-sourcing can cut costs and help meet schedules for major projects like application programming, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations.
Progent can in addition provide access to certified experts to assist your company to design and execute your cloud strategy.
Primary Practice Areas Supported by Progent for Business Networks in Athens, Georgia
Progent's nationwide team of certified engineers provides assistance for all facets of network systems used by businesses of any size. Areas served by Progent in Athens include:
Service Delivery Options for Athens, Georgia Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for providing computer support services is based on the Help Desk Call Center structure common to larger IT support groups. Progent's Help Desk Call Center Support Model ensures fast support, thorough activity records, consistent follow-through, and strict expense control across a range of IT service delivery options that include remote troubleshooting, on-premises support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix hardware and software problems without the cost or time loss of on-premises support calls. The experience of Progent's IT consultants makes it possible to handle most IT issues quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup process for first-time customers to address emergency situations and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional details concerning Progent's remote network support services.
- On-site Support
Progent offers on-site computer support for registered customers in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's online support engineers to deliver small companies the optimal solution: in-person support technicians when you need them as well as the remote help of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The response time for on-site service calls is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more concerning how to sign up for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems. for more information, see Online Help Desk Services.
- Consulting Services
Progent offers small businesses budget-friendly availability of world-class consultants who can provide help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network protection engineering, fault tolerant it system consulting, virtual server solutions, plus configuration, programming and training for business applications including financials, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as office relocations and major software upgrades, longer term initiatives such as management reporting software programming and support, database application programming and administration services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent response such as data restoration and virus removal.
- Application Hosting
Progent can host critical applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with greater levels of dependability, protection, and recoverability than is possible with the type of on-site data center that is achievable for the majority of small businesses. Since Progent utilizes the same data centers that support the gear of many of the world's largest information technology companies, Progent can save you the investment in creating and maintaining the systems needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs remain updated, protection and efficiency is constantly tracked, and systems are consistently archived and ready for full and prompt recovery. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for all of a small company's production servers in a setting that not only delivers the top level of dependability and scalability but that is in addition simple for clients to transfer to a different support firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow companies with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure support, and IT administration while getting world-class reliability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can support the multi- OS and loosely standardized networks typical of small businesses, and keeps ownership of the licenses in the customer's hands so that moving to a different virtual system is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers expert online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize physical IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex network management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex array of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide view of network protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government requirements for network information security and incident reporting.
The scope and depth of Progent's consulting team offer a unique set of benefits to organizations trying to maximize the business value of their information system within a realistic budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, at the forefront of IT support, performing a broad range of IT projects for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This means that you get not only world-class technical skills, but also a consultant with proven methods for solving actual network problems rapidly.
Read additional information concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for remote service and on-site visits by the minute. As a result, you owe just for received services. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity eliminates king-size bills for quick solutions. An additional advantage of granular pricing is that your company will be less tempted to allow incipient issues to stay unaddressed until they grow into big problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Support
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small support organizations who offer scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service reports given by each staff member to each client. The practice of documenting and organizing support records allows more effective support and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent can concentrate on providing high-value skills where Progent faces few competitors. Small companies who work with freelance service providers or who maintain in-house IT personnel gain when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, secure, and efficient.
Learn additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Athens, Georgia business wants to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Fast Online Network Support
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).