Professional Online Troubleshooting for Athens, Georgia Small Business Computers from Certified Engineers
Small companies have typically been underserved by major network support firms. Some small businesses permit themselves to grow dangerously dependent on individual consultants or small consulting firms who don't have the bandwidth or comprehensive knowledge to react quickly or effectively to technical crises. Still other small businesses resort to giant support providers that employ personnel able to offer by-the-numbers fixes for common problems but who are missing the background and technical scope to handle the diversity of environments and absence of standardization that characterizes small company IT networks.

Progent's time-tested approach to delivering affordable and effective network support to small companies has made Progent one of the top Microsoft-certified IT service firms in the United States. Progent has delivered remote help to companies in every state in the United States (See Progent's customer testimonials).

For larger companies, Progent offers co-sourcing support to supplement the skills of your in-house IT service group. This can reduce expenses and help meet schedules for major projects like software design and development, disaster recovery planning, security evaluations, office consolidations, or software migrations.

Progent can also offer access to certified experts to help your business to design and execute a sensible cloud computing strategy.

Core Technical Areas Supported by Progent for Office Networks in Athens, Georgia
Progent offers the support of certified consultants for all facets of information technology deployed in small companies. Technologies serviced by Progent's consultants include:

Support Delivery Alternatives Available for Athens, Georgia Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, consulting, hosting, and network administration. Progent's model for delivering computer support is built on the Call Center operational structure common to larger IT organizations. Progent's Help Desk Service Model ensures fast response, thorough service records, dependable follow-up, and tight expense control across an array of network service delivery alternatives that include online repairs, onsite support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can help clients to analyze and fix network problems without the cost or time loss of travel for onsite support visits. The experience of Progent's IT engineers makes it possible to handle most network issues rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time customers to address urgent situations and Progent bills by the minute with no startup fees or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn more information concerning Progent's remote network troubleshooting services.

  • Onsite Support
    Progent offers onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's online support engineers to deliver small and midsize businesses the ideal combination: in-person support professionals when you require them as well as the remote help of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for on-site support calls is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Find out more about how to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for all companies who need prompt and dependable support from a professional Help Desk with efficient phone support, online repair capability, and enough technical depth for full problem escalation. Because smaller businesses typically have limited IT funds and can provide scant executive bandwidth for handling network support tasks, Progent's Helpdesk Services could be the most efficient option to ensure that small business computer systems stay productive. Learn more details concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small businesses affordable access to enterprise-class IT professionals who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network security engineering, high availability it system design, server virtualization strategies, plus integration, customization and support for business software such as financials, ERP, management reporting, CRM, and productivity software. Progent can help with one-shot projects including site relocations and massive system migrations, longer term initiatives like business analytics software programming and customization, database software development and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network administration, or emergency services like disaster recovery and virus removal.

  • Application Hosting
    Progent can host critical applications such as Exchange Server and Microsoft SQL to provide small and midsize businesses with greater degrees of availability, protection, and performance than is feasible using the class of in-house data center that is realistically affordable for most small organizations. Because Progent uses the same facilities that support the equipment of many of the world's largest IT companies, Progent can eliminate the investment in creating and maintaining the infrastructure required for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is constantly tracked, and systems and data files are regularly archived and ready for full and rapid restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small company's servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also convenient for customers to migrate to another support provider or to move in-house when your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that permit companies with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure support, and IT management while getting world-class dependability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can support the multi- OS and non- standardized networks common with smaller businesses, and retains ownership of the software licenses in the customer's hands so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote support to help businesses of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine local resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Athens, Georgia Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with enterprise network consulting enable small and midsize companies to sidestep the problems associated with over dependence on thinly staffed service organizations or freelance consultants.

Working with Progent's Experts enables your small business to:

  • Avoid Over Reliance on Individual Support Consultants
    For IT services, smaller companies sometimes depend excessively on independent consultants. Though individual service providers have lower expenses than more substantial support firms and can typically charge nominally lower rates, they are frequently too overworked to respond rapidly to urgent network problems. If a freelance consultant is busy with another client, sick, on vacation, or in training, the lack of backup personnel may force your business to wait for assistance during a crisis. The more your company expands, system downtime or difficulties with critical applications become more costly. The money you believed you were conserving on an independent consultant can evaporate quickly due to lost output. In addition, when freelance consultants encounter unfamiliar problems, the unavailability of a big engineering team to rely on for advice forces them to train in place while your company ends up footing the bill for their continuing training.

  • Gain Access to Expertise in Advanced IT Solutions
    The majority of small support firms or freelance engineers specializing in small company IT support are capable of delivering routine solutions but lack the experience to deal efficiently with complex network configurations with mixed operating systems, numerous sites, Voice over IP implementations, remote clients, interconnected accounting and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with global companies and Progent's extensive team of experts can benefit your small business because enterprise networks are by nature complicated, integration problems demand thorough understanding of in numerous technical areas, and reaching a high level of robustness, availability, and protection requires enterprise-tested best practices.

  • Build a Solid Foundation for Seamless Growth
    Small businesses typically start with an IT system implemented on a tight budget. Without a strong basis, a series of band-aid fixes commonly get tossed onto of a tenuous structure. As a company evolves, reliability and scalability issues can hinder the success of the business. Such environments require proper assessment, intelligent strategic planning, and broad-based experience to migrate to an IT environment that can act as the solid foundation to meet critical business requirements and support downstream expansion.

  • Work with Solution Consultants, Not Product Vendors
    Small companies need guidance and insight to work through an ever more complicated array of technology options offered for enabling business growth and enhancing productivity. They do not need an IT engineer or service organization that tries to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services only. This permits Progent to match consulting support with the real interests of clients. Combining IT support and product reselling can result in a situation where the proposed solution is based on a preselected vendor instead of being based on the true needs of a customer.

Get in Touch with Progent
If your Athens, Georgia company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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