Quick, Affordable Online Computer Troubleshooting for Athens, Georgia Small Businesses
For over twenty years, Progent has focused on providing enterprise-class network support services to customers who have small-company budgets. Progent has built a powerful support system that features a cost-effective, tightly connected virtual office network, custom remote repair technology, a substantial pool of engineers certified in a broad range of technical practice areas, a Help Desk Call Center service model that maximizes responsiveness and ensures follow-through, a global group of remote service experts, on-site service dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to resolving network problems in the shortest time and at the lowest cost to customers.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network support team. Co-sourcing can save money and minimize technical risks for big projects like application design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to accredited experts to assist your business to plan and execute your cloud computing strategy.

Primary Practice Areas Supported by Progent for Athens, Georgia Office Networks
A Microsoft-certified Partner consulting company with a world-class team of Cisco Premier CCIE network experts and Apple Computer accredited consultants, Progent provides emergency troubleshooting and affordable remote consulting to Athens, GA businesses for a broad range of information technologies including:

Support Delivery Alternatives for Athens, Georgia Companies
Progent offers a selection of options for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for providing IT support services is built on the Help Desk structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism ensures fast response, comprehensive service records, consistent follow-through, and strict cost control across an array of network support delivery modes that include remote troubleshooting, in-person support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and repair hardware and software issues without the cost or time loss of in-person service visits. The background of Progent's IT consultants makes it possible to handle the majority of IT issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible registration procedure for first-time customers to accommodate urgent situations and Progent charges per minute with zero startup charges or time minimums, so you pay only for the support you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more information about Progent's remote computer support expertise.

  • Onsite Service
    Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's online support engineers to give small companies the best of both worlds: in-person service technicians when you need them plus the remote help of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The response time for in-person support visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more details about how and why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues. For details, refer to Online Help Desk Services.

  • Consulting Expertise
    Progent offers small companies affordable access to world-class consultants who can provide assistance with critical products and technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network security engineering, high availability network design, virtual server solutions, plus configuration, programming and support for small business applications including financials, ERP and MRP, business analytics, CRM, and productivity suites. Progent can provide assistance with short-term projects such as office moves and massive software migrations, extended initiatives like management reporting software programming and customization, database application programming and DBA services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host key applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher levels of dependability, security, and recoverability than is feasible with the class of on-site data center that is practical for most small organizations. Because Progent uses the same facilities that host the gear of some of the planet's biggest IT companies, Progent can eliminate the investment in building and maintaining the systems needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and service packs remain current, security and performance is constantly monitored, and systems and data files are regularly archived and ready for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is also convenient for customers to migrate to a different support provider or to bring internally when your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that allow businesses with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed solution, can support the multi- OS and loosely standardized environments common with small companies, and retains control of the software in the client's possession so that migrating to a new virtual host is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote consulting to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is designed to assess your company's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of network technologies including firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a company-wide view of system security and can help with advanced security programs such as SIEM solutions to help enterprises meet industry standards and statutory requirements for IT data security and reporting.

The breadth and depth of Progent's engineering team offer a unique set of advantages to organizations wishing to increase the business value of their information network within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional experience, at the front lines of IT service, performing a wide variety of technical tasks for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not just expert IT capability, but also a consultant with field-tested approaches for fixing actual IT problems efficiently. Learn additional information about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for remote service and in-person help by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no sign-up charge and requires no monthly commitment for support services provided during regular working hours. Many support firms demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids king-size bills for fast repairs. Another benefit of by-the-minute pricing is that customers will be less tempted to allow minor problems to stay unaddressed until they grow into big ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation given by every staff member to each customer. The practice of detailing and archiving service activity results in more efficient service and eliminates a slew of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain internal support staffs gain when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient. Find out more about Progent's knowledge transfer services.

Contact Progent
In case your Athens, Georgia business wants to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Online Network Help
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent offers the part-time or temporary assistance of a veteran CIO to provide a broad perspective to help you select and maintain network technology to meet your present needs and that can serve as a firm foundation for your growth. Progent's part-time CIO services provide economic advantages to organizations who want to optimize the benefits from their network investment but who are unable or unwilling to add another executive-level manager to their full-time staff. Since Progent is vendor-neutral, with a large staff of engineers certified to maintain all leading operating systems and networking technologies plus a wide selection and application software, Progent is in an ideal situation to provide unbiased advice along with expert technical help for developing IT systems that fit the particular requirements of your business.


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