Quick, Affordable Remote Network Support for Athens, Georgia Small Businesses
For over two decades, Progent has focused on providing enterprise-quality IT support to customers with small-company IT budgets. Progent has developed a unique support system that includes a cost-effective, tightly connected virtual office network, sophisticated remote troubleshooting tools, a substantial team of consultants accredited in a broad array of technical practice areas, a Call Center service model that maximizes responsiveness and guarantees follow-up, a global group of remote service professionals, on-site support options for the majority of most zip codes in the United States, and a corporate ethos committed to fixing network issues in the least time and at the least cost to clients.

For mid-size and large businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal IT service staff. This can cut costs and minimize technical risks for big projects such as software development, business continuity planning, network security audits, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited consultants to assist your business to design and implement a sensible cloud strategy.

Popular Practice Areas Supported by Progent's Consultants for Businesses in Athens, Georgia
Progent's nationwide team of certified experts provides assistance for virtually all facets of network technology deployed by organizations of all sizes. Technologies supported by Progent in and around Athens include:

Support Delivery Alternatives Available for Athens, Georgia Businesses
Progent offers a selection of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, and IT management. Progent's paradigm for delivering IT support is built on the Help Desk Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive service records, reliable follow-up, and tight expense control across an array of network service delivery options that include remote repairs, on-premises support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center offers urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can assist customers to troubleshoot and fix hardware and software problems without the cost or time loss of on-premises service visits. The background of Progent's network consultants makes it possible to resolve most IT problems rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based registration process for first-time customers to address emergency situations and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn more details about Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers onsite computer assistance for registered customers in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote support engineers to give small and midsize businesses the ideal combination: in-person service professionals when you need them plus the remote help of Progent's worldwide team of network consultants, security professionals, and business software programmers. The wait time for in-person service visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details concerning how and why to register for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most problems. for more information, see Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and metrics. To learn more, refer to Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent provides small companies affordable access to world-class IT professionals who can deliver help with critical technologies such as Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test platform, network security consulting, fault tolerant it system design, server virtualization solutions, plus integration, programming and training for business software including accounting, operations, business analytics, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as office moves and massive software upgrades, extended initiatives such as customizing a legacy MRP platform to a modern MS Dynamics or Dynamics 365 solution, relational database application programming and DBA services, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response such as data restoration and malware removal.

  • Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and mid-size companies to plan, implement and debug the network infrastructure required for offsite workers. Areas of network infrastructure where Progent's consultants can deliver guidance include safe and convenient VPN connectivity, VDI desktop platforms, router configuration, Wi-Fi LAN design and deployment, and reliable Internet connectivity. To learn about Progent's infrastructure consulting services for a remote workforce, go to network infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small company's production servers in a setting that not only delivers the top degree of availability and scalability but that is also easy for clients to migrate to another service firm or to bring internally if your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit companies with mixed environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed solution, can handle the mixed- OS and loosely standardized environments typical of smaller businesses, and keeps ownership of the software in the client's possession so that migrating to a new virtual system is quick, safe, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced online consulting to help organizations of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including protection, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security vendors to provide centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so any looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Athens, Georgia Small Businesses
Progent's size, breadth and depth of technical expertise, and experience with corporate network support allow small and midsize companies to avoid the pitfalls related to excessive reliance on thinly staffed service firms or independent consultants.

Working with Progent allows your small business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT services, smaller companies often rely heavily on freelance engineers. Though freelance service providers have lower overhead than larger IT service firms and can typically bill apparently smaller fees, individuals are sometimes unable to react rapidly to critical problems. If an independent consultant is occupied with another client, sick, on travelling, or in class, the absence of backup personnel may require your business to go without assistance in case of an emergency. The more your small business expands, network downtime or problems with line-of-business programs get more expensive. The money you believed you were conserving on an independent consultant can disappear quickly because of lost output. In addition, when freelance engineers encounter unfamiliar problems, the lack of a big consulting team to count on for help requires them to learn in place while your business winds up with the bill for their ongoing education.

  • Gain Access to Certified Professionals in Sophisticated Information Technology Solutions
    The majority of smaller service firms or freelance engineers who concentrate on small business network support may excel at providing routine fixes but lack the experience to work efficiently with complicated IT infrastructures that have a variety of platforms, multiple offices, Voice over IP implementations, remote workforces, interconnected accounting and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's extensive group of specialists can be valuable to your small business because enterprise environments are characteristically complicated, integration problems require thorough understanding of in numerous technical disciplines, and achieving an acceptable level of stability, availability, and security calls for industry-tested processes.

  • Build a Solid Foundation for Growth
    Small businesses often start with an IT system cobbled together on a shoestring budget. Lacking a proper architecture, a series of ad hoc repairs often get thrown on top of a tenuous foundation. As a business evolves, stability and expandability issues can obstruct the productivity of the organization. Such networks need proper evaluation, intelligent strategic analysis, and in-depth expertise to upgrade to an IT infrastructure that will provide the solid foundation to handle critical business requirements and support future growth.

  • Partner with Solution Consultants, Not Resellers
    Smaller businesses require direction and education to navigate through an increasingly complicated array of technology options available for accelerating growth and enhancing productivity. Businesses do not need a network engineer or service organization that attempts to promote products. Progent avoids conflicts of interest by not reselling any products. Progent provides consulting and services only. This permits Progent to match consulting support services with the real needs of clients. Mixing network consulting and product selling can result in a situation where the proposed solution is built around a preselected vendor instead of being driven by the actual requirements of a small business.

How to Contact Progent
If your Athens, Georgia business needs to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Support
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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    Vermont On-site and Remote Support

    Progent's Technical Response Center (TRC) provides affordable national after-hours remote troubleshooting for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support engineers offer extended hours phone support and remote secure computer access to troubleshoot and repair technical problems rapidly and affordably.

  • CISSP Certified Expert Microsoft Azure Storage Contract Development 24x7 Azure VHD Professionals
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  • Network Companies Desktop VPN
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    Progent's remote connectivity and wireless synchronization specialists can help you to plan and deploy connectivity solutions for off-site desktop PCs, notebooks, and smartphones so they work seamlessly with your IT network, enabling your business to optimize the productivity of your off-site workers.

  • Cisco and Microsoft Certified Experts Extended Call Desk Costs Remote Support Award Winning Online Help Extended Support Desk Cost Savings
  • Cluster Server Windows 2012 Information Technology Consulting 24x7 Windows Server 2012 R2 Failover Cluster Information Technology Consulting
  • Coding .NET Application Integration Firm .NET F#
  • Collaboration Onsite Technical Support Unified CM clustering Network Engineer

  • CCDP Outsourcing Firm
    Checkpoint Certified Systems Associate (CCSA) Tech Outsourcing

    Progent provides customers access to consultants who have earned some of the computer industry's most prestigious credentials. Progent thinks that clients have the right to know that their computer support consultants have accredited training as well as extensive practical backgrounds so that Progent's customers can engage Progent's service with trust. Often, vendor certifications like the CCIE brings privileges for substantially better vendor assistance than is available to uncertified service providers, allowing Progent to offer clients a higher class of IT service. In addition, major certifications such as CISA or ISSAP for network security can help enterprise clients to show compliance with regulatory requirements by using the services of recognized IT experts.

  • Computer Consultants Barracuda Backup Appliance Barracuda Backup Planning Consultant Services
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  • macOS Learning
    Mac Office PowerPoint Training Professional

    Progent can provide onsite training customized for people who wish to broaden their knowledge of the Apple macOS and OS X platform, Mac computers, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one online training for Mac application software.

  • Consultancy Dharma ransomware hot line NotPetya ransomware hot line Specialists
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  • Aironet Ruggedized APs Technical Support Services
    Aironet 2800 Access Point Remote Consulting

    Progent's Cisco CCIE-certified wireless network infrastructure consultants can provide online or onsite integration and troubleshooting support to help your organization to design, configure, upgrade, optimize, manage and debug Aironet Wi-Fi AP deployments of any size or topology. Progent's Cisco Wi-Fi controller experts can also help you to integrate your Wi-Fi environment with your wired network and cloud-hosted resources to create a seamless enterprise connectivity solution that is simple to administer and scale. Progent also can provide affordable wireless site surveys to assist you to decide the most efficient selection, location and setup of Aironet wireless access points to work with your specific office design, building structure, and expected workloads.

  • Duo Zero Trust Cybersecurity Remote Support Services Duo Two-factor Authentication Integration
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    Microsoft 365 Exchange Online allows you to use cloud-resident servers, mailboxes and other email components to lower capital expense and management hassle. You can use Microsoft 365 Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid architecture that incorporates both local and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly remote technical support to assist your small businesses to assess the benefits of Microsoft 365 Exchange Online, plan a network topology that aligns with your functional requirements and budget, implement an efficient move from your existing Exchange organization to one that includes Exchange Online, train your management staff and users, and provide ongoing consulting and technical support.

  • Engineer Dynamics GP Management Reporter Technology Professional Dynamics GP Enterprise Reporting
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  • ProSight Hosting for Virtual Servers Engineer
    ProSight Private Cloud Services Services

    Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small company's servers in an environment that delivers the maximum degree of availability and scalability and is in addition simple to move to another host. ProSight Virtual Hosting services are built on proven virtualization architectures that enable small and midsize companies with mixed- platform environments to economize dramatically on the costs of capital equipment, system maintenance, and network administration while benefiting from world-class reliability and an unmatched level of vendor flexibility.

  • Exchange 2013 Backup and Restore Computer Consultant MCSE Expert Certified IT Consultant Exchange 2013 Unified messaging
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    24-Hour MongoLock ransomware recovery Consultant

    Progent's seasoned ransomware recovery consultants can assist your business to reconstruct an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.

  • Fortinet NGFW Firewalls Network Consulting Fortinet 100 Series Firewalls Onsite Technical Support

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    24-7 Microsoft Windows Server 2003 Cluster Information Technology Consulting

    Progent offers Windows 2003 Cluster Server expertise to help your organization implement non-stop clustered servers that can provide 24x7 operation. Windows cluster servers for fault-tolerant networks include Windows 2003 Cluster Server, Microsoft SQL Cluster, and Microsoft Exchange Cluster. By showing you how too design high availability server clustering solutions powered by Windows Server Cluster 2003, Progent's Premier Windows professionals ensure that your high availability server clusters are set up to maximize the strategic advantage of your computer system.

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  • Microsoft Certified Partner ISA Server Consultants ISA 2004 IT Services
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