Athens, GA Online Support from World-class Computer Network Service Professionals
Progent's network troubleshooting services can provide your Athens, GA business cost-effective and dependable support from Microsoft and Cisco certified information technology engineers. By providing network consulting help when you need it, offering specialized expertise for vital technologies, delivering value-added support such as automated network monitoring, and billing only for support you use, Progent gives your Athens, Georgia business an affordable solution for maximizing the business value of small office information systems. Whether you maintain a local system, rely on cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses to build and support a reliable and safe IT system and to have fast availability of the experienced consulting ordinarily available only to businesses who are able to maintain a large internal IT group.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the technical skills of your internal IT service group. Co-sourcing can reduce expenses and minimize technical risks for major projects like application design and development, business continuity planning, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to assist your company to design and execute your cloud strategy.

Primary Practice Areas Serviced by Progent for Athens, Georgia Office Networks
As a Microsoft-certified Partner computer support firm that maintains a world-class group of Cisco Premier CCIE network infrastructure experts and Apple accredited engineers, Progent offers emergency assistance and affordable remote consulting to Athens, GA companies for a wide range of computer technologies such as:

Support Delivery Options Available for Athens, Georgia Companies
Progent offers a variety of options for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, and IT administration. Progent's paradigm for delivering IT support is built on the Help Desk operational structure common to larger IT support groups. Progent's Help Desk Call Center Service Model promotes rapid response, comprehensive activity documentation, reliable follow-through, and strict expense control across a range of IT service delivery modes that include online repairs, in-person help, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center offers urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and fix hardware and software problems without the expense or time loss of on-premises support calls. The background of Progent's IT engineers allows them to resolve the majority of IT problems rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for new clients to address urgent network problems and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn more details about Progent's remote network support services.

  • Onsite Support
    Progent provides onsite technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote service experts to give small and midsize businesses the ideal combination: hands-on service professionals when you need them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business software developers. The response time for on-site service calls is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more concerning how to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues. To learn more, refer to Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT team and Progent's pool of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting. For more information, refer to Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent offers small companies affordable availability of enterprise-class IT professionals who can provide help with critical products and technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, company-wide network security consulting, fault tolerant network design, virtual server strategies, plus integration, programming and training for business software including accounting, ERP, business analytics, CRM, and office productivity software. Progent can help with one-time projects such as site moves and massive system upgrades, extended projects such as upgrading an older MRP system to a current MS Dynamics or Dynamics 365 package, database software programming and DBA services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent response such as data restoration and malware cleanup.

  • Infrastructure Expertise for an At-Home Workforce
    Progent can assist small and mid-size companies to design, implement and debug the network infrastructure needed to support at-home workers. Areas of infrastructure for which Progent's consultants offer support include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network planning and deployment, and robust Internet access. For information about Progent's infrastructure support services for teleworkers, visit infrastructure expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's servers in an environment that not only provides the highest level of availability and extensibility but that is also convenient for customers to transfer to another service provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting is built around proven virtualization technologies that allow companies with multi-vendor networks to save significantly on the expense of hardware, system maintenance, and network management while achieving enterprise-class availability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can support the multi- platform and loosely standardized networks typical of smaller companies, and keeps control of the software licenses in the client's hands so that moving to a different virtual host is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine local IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you�re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Athens, Georgia Businesses
Progent's size, breadth of information technology skill, and familiarity with corporate network support allow small businesses to sidestep the problems associated with excessive reliance on small service organizations or freelance consultants.

Working with Progent's Experts enables your company to:

  • Prevent Over Dependence on Individual Support Consultants
    For IT support, smaller companies often depend heavily on individual consultants. Although individual service providers have lower overhead than larger support firms and can afford to bill apparently lower fees, they are occasionally spread too thin to respond quickly to critical network problems. If an independent consultant is busy with different customer, ill, on vacation, or in training, the lack of replacement staff may require your business to wait for assistance in case of a crisis. As your small business expands, system unavailability or difficulties with line-of-business programs become more expensive. The dollars you thought you were saving on an independent consultant can be eaten up fast due to lost output. Also, when freelance consultants encounter unfamiliar problems, the unavailability of a big engineering team to depend on for advice forces them to learn with the meter running while your business ends up footing the costs for their ongoing training.

  • Have Access to Certified Professionals in Complex IT Solutions
    Many smaller service firms or independent engineers focused on small company network consulting may excel at providing routine fixes but lack the background to deal cost-effectively with complicated IT configurations with a variety of operating systems, many offices, Voice over IP implementations, mobile workforces, interconnected financial and operational software, eCommerce, and custom business applications. Progent's background with worldwide companies and Progent's large group of experts can benefit your business because big-company environments are inherently complicated, support issues demand in-depth understanding of in many technical areas, and reaching an acceptable degree of robustness, availability, and protection calls for industry-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often start with an IT system cobbled together on a tight budget. Without a carefully designed basis, a series of improvised repairs often get piled onto of a weak structure. As a company grows, reliability and expandability problems can undermine the success of the business. These environments require thorough evaluation, smart business planning, and in-depth expertise to upgrade to an IT environment that will provide the solid foundation to meet current business requirements and ease future expansion.

  • Work with Solution Finders, Not Product Resellers
    Smaller companies require direction and insight to work through an increasingly complex maze of IT options available for enabling growth and improving productivity. They do not need a network consultant or support organization that tries to sell them products. Progent avoids conflicted motives by not selling any products. Progent provides services and expertise only. This permits Progent to align consulting support services with the real needs of customers. Mixing IT consulting and product selling can result in a conflict where the recommended solution is built around a preselected technology instead of being driven by the true requirements of a small business.

How to Contact Progent
In case your Athens, Georgia company needs to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost over Cisco's previous-generation ASA 5500-X security appliances and include unified management of modern security features such as application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to design and execute an efficient upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's subscription-based security services to build and centrally control IT ecosystems that span local offices, data centers, private clouds and public clouds.

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    Progents Wireless Consulting Services offer a convenient, economical option for companies of any size to deploy, manage and repair the latest wireless network technology. For 802.11n and the latest 802.11ac wireless environments, Progent can help you design and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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