Professional Remote Technical Support for Athens, Georgia Computer Networks from Microsoft Certified Consultants
Small businesses have typically been ignored by large IT service firms. Many small businesses allow themselves to become dangerously dependent on individual consultants or small support organizations who lack the bandwidth or extensive knowledge to respond quickly or effectively to network crises. Other small companies turn to mass-market support providers staffed with personnel able to offer standardized solutions to common issues but who are missing the background and versatility to handle the variety of environments and lack of standardization typical of small business information systems.

Progent's proven methodology for providing low-cost and effective network support to small companies has made Progent one of the premiere Microsoft-certified network consulting firms in the United States. Progent has provided online support to businesses in every state in the country (See Progent's customer testimonials).

For larger companies, Progent can provide co-sourcing services to supplement the technical skills of your in-house network support group. This can reduce expenses and help meet schedules for major IT initiatives such as application programming, disaster recover/business continuity planning, security audits, office consolidations, or software migrations and upgrades.

Progent can also provide access to accredited experts to assist your business to plan and implement your cloud strategy.

Primary Technologies Supported by Progent for Business Networks in Athens, Georgia
Progent's national team of world-class consultants offers support for all facets of network technology used by businesses of any size. Practice areas supported by Progent in and around Athens include:

Support Delivery Options for Athens, Georgia Businesses
Progent has a selection of options for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting, and network administration. Progent's model for providing IT support services is built on the Call Center structure familiar to big IT support groups. Progent's Contact Center Service Mechanism promotes rapid support, thorough service documentation, consistent follow-through, and strict cost control for an array of network service delivery modes that include remote repairs, on-premises help, high-end consulting, plus server hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can assist customers to troubleshoot and fix network problems without the expense or delay of travel for onsite service visits. The background of Progent's network engineers allows them to handle most IT issues quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration process for new customers to accommodate urgent situations and Progent bills per minute with zero startup fees or time minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out additional details concerning Progent's online network troubleshooting expertise.

  • On-site Support
    Progent offers onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote support experts to deliver small and midsize companies the best of both worlds: hands-on support professionals when you require them plus the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business software developers. The response time for in-person support calls is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more concerning how to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for all businesses and local governments who require fast and dependable access to a professional Contact Center with efficient phone assistance, remote troubleshooting tools, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses typically are constrained by limited information technology funds and can spare scant executive attention for dealing with network support, Progent's Helpdesk Services could be the most efficient option to make sure that business information systems are always up and running. Read more details about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class consultants who can provide assistance with vital products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security engineering, non-stop it system engineering, virtual server solutions, plus integration, programming and support for business software including accounting, operations, business analytics, CRM, and office productivity software. Progent can provide assistance with one-shot projects including site relocations and massive system migrations, longer term initiatives such as management reporting software development and customization, relational database application programming and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host key business applications like Exchange Server and MS SQL to provide small companies with higher levels of reliability, security, and performance than is feasible with the class of internal data center that is realistically affordable for most small organizations. Because Progent uses the same data centers that host the equipment of some of the planet's biggest IT organizations, Progent can eliminate the expense of building and managing the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also see to it that patches and revisions remain current, protection and efficiency is constantly tracked, and systems are regularly backed up and available for complete and rapid restoration. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small company's production servers in a setting that not only delivers the top level of dependability and extensibility but that is also simple for clients to transfer to a different support provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can handle the mixed- platform and non- standardized networks common with small businesses, and keeps control of the software licenses in the client's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online support services to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Athens, Georgia Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with enterprise network consulting enable small companies to sidestep the problems related to over dependence on thinly staffed service organizations or independent engineers.

Working with Progent's Experts enables your business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network support, smaller businesses often rely excessively on individual consultants. Though freelance service engineers have lower overhead than larger support firms and can typically bill nominally lower rates, freelancers are often unable to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on travelling, or in training, the lack of backup personnel may force your business to wait for help during a crisis. As your small business grows, network unavailability or difficulties with line-of-business programs get more expensive. The dollars you thought you were conserving on an independent consultant can disappear quickly due to lost productivity. Also, when freelance consultants confront unfamiliar problems, the lack of a big engineering team to depend on for help requires them to train on the job while your business ends up with the bill for their ongoing training.

  • Have Access to Experts in Sophisticated IT Solutions
    Many small support organizations or freelance engineers specializing in small company IT consulting are capable of providing routine solutions but don't have the experience to deal cost-effectively with complicated IT configurations that have a variety of platforms, numerous sites, VoIP systems, remote clients, interconnected accounting and analytical software, eCommerce, and specialized line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive staff of specialists can be valuable to your business because big-company networks are characteristically complicated, integration issues require in-depth knowledge in numerous technical disciplines, and reaching a high level of stability, reliability, and security calls for enterprise-tested processes.

  • Build a Firm Foundation for Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a series of ad hoc repairs commonly get piled on top of a marginal structure. As a company grows, reliability and scalability issues can obstruct the productivity of the business. These networks require thorough evaluation, smart strategic analysis, and in-depth experience to migrate to a network infrastructure that can act as the solid basis to handle current business requirements and support downstream growth.

  • Partner with Solution Consultants, Not Resellers
    Smaller companies need guidance and insight to work through an ever more complicated maze of IT options offered for enabling growth and improving efficiency. They do not need a network consultant or service firm that tries to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent offers services exclusively. This permits Progent to align consulting services with the real needs of customers. Mixing network support and product selling can result in a conflict where the proposed solution is built around a predetermined technology instead of being based on the actual requirements of a small business.

How to Contact Progent
In case your Athens, Georgia company needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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