Mobile Solutions

Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless smartphones were once one of the most successful products for achieving anytime-anywhere access to email, calendars, web-based applications, and other vital business data. Progent can provide Atlanta, Georgia companies the services of BlackBerry-certified experts who can assist businesses to manage their BlackBerry deployments or transition smoothly to a more popular smartphone platform.

As the complexity of small business IT technology has increased, and as the need for world-class security, dependability, and recoverability has become the standard for organizations of all sizes, successful integration and maintenance of RIM BlackBerry technology has grown increasingly difficult. To handle areas such as security, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and corporate databases, small businesses frequently resort to outside support firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can help small businesses to design, manage, and troubleshoot BlackBerry environments affordably and effectively, dispensing with the necessity for an in-house BlackBerry technology specialist and lowering the expense and hassle of supporting mobile workers. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This breadth of experience, combined with Progent's efficient online support capabilities, provides small companies an affordable alternative for integrating BlackBerry products productively into their business information network.

Progent's consultants can assist you with SQL Server 2019 integration and development support, SQL Server 2016 migration and management consulting, and Microsoft Exchange Server setup so that your database and email infrastructure function optimally with BlackBerry BES Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft software, set up streamlined administration tools to enable you to track and control BlackBerry devices across your company, recommend security policies that are right for your company, customize mobile software, and make sure that your IT network architecture is properly configured to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your regular backup procedures so that it can be restored rapidly and thoroughly.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Consulting and Technical Help for BlackBerry Enterprise Server
RIM's advanced solution for administering big groups of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated software enables Microsoft Exchange Server, Lotus Domino, or Novell GroupWise clients to transmit and receive emails that are encrypted in transit to provide optimum data protection. BlackBerry Enterprise Server also simplifies a broad selection of key administrative tasks that span from smartphone configuration and updates to mobile security and fault tolerance.

Progent's BlackBerry-premier engineers can help you utilize BlackBerry Enterprise Server to perform routine tasks like:

• Deploy and manage applications
• Schedule device, application, and policy updates
• Upgrade BlackBerry device software wirelessly
• Manage user configurations with BlackBerry's vast library of IT policies

Progent's BlackBerry-premier engineers can also assist you to use BlackBerry BES Server to perform important tasks not supported by the less advanced BES Server Express. These tasks include:

• Configure and support BES Server's high-availability infrastructure based on virtualization
• Deploy BlackBerry smartphones wirelessly
• Establish custom management roles
• Automatically track and report on the integrity of your solution

Expert BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's certified BlackBerry support specialists are accessible remotely to provide expert technical help to companies in the Atlanta area or anywhere in Georgia. Progent's experienced online technical support experts have helped IT organizations solve computer problems and reduce IT service costs in each state in the U.S. and built a large base of loyal clients. (Refer to Progent's customer testimonials.)

Progent can provide remote assistance for a wide selection of issues related to BlackBerry software and devices such as synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server, and improving wireless security. Important RIM BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can assist you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important procedures such as resolving enterprise activation problems, registering and deleting BlackBerry smartphone users, activating passwords, implementing over-the-air program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry-certified consultants can also help you to operate management tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help you to define and implement sensible security configurations.

Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange Server infrastructure for operating smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry consultant offers expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to add and delete BlackBerry device clients on Exchange and Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, apply permissions, install the MDS and IM, implement push and pull access control lists, manage Microsoft Exchange data flow, generate, update, and apply WLAN and VPN configurations, set up SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a variety of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, troubleshoot, and produce documentation for a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and technology requirements assessment, system architecture, roll-out strategy and execution, performance optimization, configuration of a high-availability environment, information backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to design a mobile wireless environment that fits within your information technology budget and supports your business strategy. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's ability to accommodate a BlackBerry BES Server, assist you to determine which administration approach and physical components match your needs, and evaluate your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make smart choices about alternatives for software versions, server hardware and mass storage, network design, and application configuration.

To optimize system security, Progent's BlackBerry-certified consultant can assist your company to choose and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-premier security engineers to perform company-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry solution.

Call or Email Progent for Assistance from a BlackBerry-Certified Specialist
To contact Progent about professional support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.