Wireless Expertise

Consulting and Technical Support for BlackBerry Technology
BlackBerry mobile smartphones were once among the most popular solutions for achieving location-independent access to messaging, calendars, web programs, and other critical business data. Progent offers Atlanta, Georgia companies support from BlackBerry-certified professionals who can help companies to manage their BlackBerry deployments or migrate smoothly to a more popular smartphone platform.

As the sophistication of small business IT technology has increased, and as the demand for world-class security, reliability, and recoverability has become the norm for companies of all sizes, effective integration and support of RIM BlackBerry solutions has grown more challenging. To handle issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging systems and company databases, small businesses often resort to external consulting firms who specialize in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified engineers who can help small businesses to plan, administer, and repair BlackBerry solutions economically and efficiently, dispensing with the need for an in-house BlackBerry technology specialist and reducing the cost and stress of maintaining mobile work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This range of experience, combined with Progent's efficient online support model, gives small companies a budget-friendly solution for incorporating BlackBerry technology productively into their business information network.

Progent's experts can assist your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and messaging systems work optimally with BlackBerry BES Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft software, set up easy-to-use administration utilities to enable you to track and control BlackBerry devices throughout your business, define security policies that are right for your business, develop custom wireless software, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be recovered quickly and thoroughly.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Integration Expertise for BlackBerry Enterprise Server
RIM's advanced solution for managing big groups of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated tool enables Microsoft Exchange Server, Lotus Domino, or Groupwise clients to transmit and receive emails that stay encrypted in wireless transit to ensure maximum security. BlackBerry BES Server also streamlines a broad selection of vital management tasks ranging from BlackBerry configuration and upgrades to mobile security and fault tolerance.

Progent's BlackBerry-premier engineers can help you utilize RIM BlackBerry BES Server to perform basic jobs such as:

• Deploy and manage applications
• Plan device, application, and policy updates
• Upgrade BlackBerry device software remotely
• Control user configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-premier engineers can also assist you to utilize BlackBerry Enterprise Server to perform key tasks not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:

• Set up and support BES Server's high-availability infrastructure using VMware
• Install BlackBerry smartphones remotely
• Establish specialized administration roles
• Automatically track and report on the health of your system

Progent's Online BlackBerry-certified Technical Support is Quick and Economical
For companies in Atlanta, Georgia who need quick and affordable help from an authorized BlackBerry support professional, Progent delivers effective online assistance from a veteran network support team who have delivered network solutions to companies in every state in the U.S. (Refer to Progent's client testimonials.)

Remote consulting services eliminates travel expense and lets engineers resolve technical issues quickly, so you reduce lost productivity. Progent's RIM BlackBerry specialists have been awarded certifications in the entire range of BlackBerry solutions and can provide expert support in areas such as resolving synchronization problems, deploying BlackBerry Enterprise Server, and creating a secure, high-availability system infrastructure for RIM BlackBerry users. Credentials held and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform common technical functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, modifying user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's seasoned service professionals can also assist you to troubleshoot a wide array of issues concerning synchronization, device recognition, email reconciliation, web access, wireless connections, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online support for small company IT networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile technical support costs at a minimum and, by dealing with problems promptly, improves the efficiency of your BlackBerry users.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, repair, and document a wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology requirements analysis, solution design, roll-out strategy and execution, performance optimization, configuration of a fault-tolerant environment, information backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to design a mobile wireless environment that fits within your IT budget and supports your business plans. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to support a BlackBerry Enterprise Server, help your organization to decide which management approach and equipment match your requirements, and evaluate your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices concerning options for software versions, processors and mass storage, network architecture, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can assist you to select and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security specialists to run company-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry environment.

Contact Progent to Get Help from a RIM BlackBerry-Certified Consultant
If you wish to ask Progent about professional assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.