Mobile Expertise

Consulting and Technical Support for BlackBerry Solutions
BlackBerry mobile smartphones were once one of the most successful solutions for maintaining mobile connectivity to messaging, scheduling, web-based programs, and other vital business information. Progent offers Atlanta, Georgia companies the expertise of BlackBerry-certified experts who can assist businesses to manage their BlackBerry environments or migrate smoothly to a more popular smartphone platform.

As the complexity of small company networks has expanded, and as the demand for world-class security, dependability, and recoverability has become the standard for businesses of all sizes, successful integration and maintenance of RIM BlackBerry solutions has grown increasingly challenging. To deal with issues such as security, business continuity, and synchronization of BlackBerry PDAs with diverse messaging systems and company databases, small businesses often resort to outside consulting professionals who specialize in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can help small businesses to plan, manage, and troubleshoot BlackBerry-based solutions economically and efficiently, dispensing with the necessity for an in-house BlackBerry technology specialist and reducing the cost and hassle of maintaining mobile work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This range of experience, combined with Progent's efficient remote service delivery model, gives small companies an affordable alternative for integrating BlackBerry technology seamlessly into their information network.

Progent's engineers can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your database and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft technology, configure streamlined administration utilities so you can track and control BlackBerry devices across your company, recommend security policies that make sense for your company, develop custom wireless applications, and ensure that your IT network infrastructure is properly designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your regular backup procedures in order that it can be restored rapidly and thoroughly.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Integration Help for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and support of BlackBerry devices, providing a single solution for handling critical tasks like smartphone installation, upgrades, and deactivation and also providing a strong foundation for security and fault tolerance. BlackBerry BES Server delivers transparent integration between Microsoft Exchange, Novell GroupWise, or IBM Lotus Domino email servers and BlackBerry users and supports wireless synchronization.

BlackBerry Enterprise Server includes a variety of security capabilities starting with advanced encryption of information transmitted between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent versatility in selecting levels of protection to meet the special requirements of your company's network. Progent's BlackBerry authorized engineers can help your company to select advanced security features and enable them remotely. Samples of these wirelessly selectable security settings are:

• Disable a BlackBerry smartphone
• Wipe information from a missing or stolen device
• Lock out Bluetooth
• Enable internal protection against malware

BlackBerry Enterprise Server also provides flexibility in selecting mechanisms to prevent mobile users from loading or executing unsecure or unauthorized programs. Progent can assist you to choose blocking techniques such as:

• Specify precisely what applications are permitted on the device
• Block external software from using persistent storage on the smartphone
• Select what resources third-party software can use on the BlackBerry smartphone
• Restrict the types of connections external applications running on the BlackBerry device can establish
• Block all third-party software from being loaded or executed on the device

Some Ways That Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has been awarded certifications from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry consulting skills span areas from resolving synchronization issues to architecting wireless productivity solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform basic support operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's certified experts can in addition help you to resolve a wide array of issues concerning synchronization, device recognition, messaging reconciliation, web browsing, mobile connectivity, Instant Messaging, PC application configuration, and Desktop Redirector.

As a top innovator in delivering nationwide online help for small company IT networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile support expenses at a minimum and, by solving problems quickly, improves the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can help you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone clients, activating passwords, implementing over-the-air software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry engineers can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and using WiFi for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES environment and assist your company to define and install sensible security configurations.

Progent's certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system powered by Exchange Server. Progent's BlackBerry consultant offers expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to add and remove BlackBerry smartphone clients on Exchange and Windows Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, set up the MDS and Instant Messaging, install access control lists, control Exchange Server data flow, create, update, and apply WLAN and VPN configuration sets, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and network requirements analysis, system design, installation strategy and implementation, performance tuning, design of a fault-tolerant architecture, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to design a mobile wireless solution that meets your IT budget and aligns with your business strategy. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network infrastructure's suitability to support a BlackBerry BES Server, help you to determine which administration model and hardware products match your requirements, and analyze your messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions about alternatives for software editions, server hardware and mass storage, network design, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can help you to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security engineers to run network-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent for Help from a BlackBerry-Qualified Expert
To ask Progent about engineering assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or see Contact Progent.