Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless PDAs were at one time one of the most successful products for achieving anytime-anywhere access to messaging, calendars, web programs, and other vital business information. Progent can provide Atlanta, Georgia companies the expertise of BlackBerry-certified professionals who can assist organizations to maintain their BlackBerry deployments or transition smoothly to a more popular smartphone solution.

As the sophistication of small business networks has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has become the standard for businesses of all sizes, successful deployment and maintenance of BlackBerry solutions has grown more challenging. To address issues like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email servers and shared databases, small businesses often resort to external consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can help small businesses to plan, manage, and troubleshoot BlackBerry environments affordably and efficiently, doing away with the need for an in-house BlackBerry solutions expert and reducing the cost and stress of supporting mobile work groups. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This breadth of experience, coupled with Progent's proven online support model, provides small companies an economical alternative for incorporating RIM BlackBerry technology productively into their information network.

Progent's engineers can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and messaging systems function efficiently with BlackBerry BES Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft software, configure easy-to-use administration utilities to enable you to track and support BlackBerry smartphones across your business, recommend security policies that make sense for your business, develop custom wireless applications, and ensure that your IT network infrastructure is appropriately configured to handle your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be restored quickly and safely.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Onsite IT Consulting
Progent locations in Atlanta Metro Area

City Address Phone Link
Alpharetta 11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
United States
(678) 436-8815 Alpharetta Network Support Services
Atlanta 235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
United States
(404) 537-1318 Atlanta Network Support Services
Sandy Springs One Glenlake Parkway, Suite 650
Sandy Springs, GA 30328
United States
(678) 899-6420 Sandy Springs Network Support Services


Consulting and Technical Services for BlackBerry BES Server
Research in Motion's high-end platform for managing big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful tool enables Microsoft Exchange, Lotus Domino, or Novell GroupWise users to transmit and receive messages that are encrypted during wireless transit to ensure maximum data protection. BES Server also simplifies a wide variety of critical administrative jobs that span from BlackBerry setup and upgrades to wireless security and high availability.

BlackBerry BES Server Integration Assistance

Progent's BlackBerry-certified consultants can help you use BlackBerry Enterprise Server to do basic tasks such as:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Upgrade BlackBerry device firmware wirelessly
  • Manage user and group settings with BlackBerry's vast library of policies

Progent's BlackBerry-certified consultants can also help you to utilize BES Server to implement important procedures not supported by the entry-level BES Server Express. These tasks include:

  • Configure and manage BES Server's high-availability architecture based on VMware
  • Install BlackBerry smartphones remotely
  • Set specialized administration roles
  • Monitor and analyze the health of your solution

Expert BlackBerry Consulting Services Available Remotely from Progent
Progent's certified BlackBerry engineers are available by phone to provide prompt technical help to companies in the Atlanta region or throughout Georgia. Progent's experienced online consulting experts have helped IT organizations solve computer issues and reduce IT service costs in each state in the U.S. and built a substantial following of satisfied customers. (See Progent's customer testimonials.)

Progent can provide remote assistance for a broad selection of technologies associated with BlackBerry products including wireless synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Major BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry engineer offers support skills in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to add and remove BlackBerry smartphone clients on Exchange Server and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System and IM, deploy access control lists, manage Microsoft Exchange data flow, create, edit, and apply WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, validate, repair, and document a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and technology requirements analysis, solution design, roll-out planning and implementation, performance optimization, design of a high-availability architecture, information backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational goals and to design a mobile wireless solution that meets your information technology budget and supports your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to support a BlackBerry BES Server, assist you to decide which management model and equipment match your needs, and evaluate your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions concerning options for software editions, processors and storage, network architecture, and application configuration.

To maximize network protection, Progent's BlackBerry-certified expert can help you to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security engineers to run company-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry environment.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Consultant
In order to contact Progent about professional help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.



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