Wireless Support

Consulting Support Services for BlackBerry Environments
BlackBerry wireless PDAs were at one time one of the most successful solutions for achieving location-independent connectivity to messaging, scheduling, web applications, and other critical business data. Progent can provide Atlanta, Georgia businesses the services of BlackBerry-premier consultants who can assist companies to manage their BlackBerry environments or migrate efficiently to a current mobile platform.

As the sophistication of small business IT technology has increased, and as the need for world-class protection, dependability, and recoverability has grown to be the standard for companies regardless of size, successful integration and support of BlackBerry technology has grown more challenging. To address areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and corporate databases, small organizations often turn to outside consulting firms who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified consultants who can assist small organizations to design, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, dispensing with the necessity for an internal BlackBerry solutions specialist and lowering the expense and hassle of maintaining mobile workers. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, coupled with Progent's proven remote service delivery capabilities, provides small companies an economical solution for integrating RIM BlackBerry technology seamlessly into their information system.

Progent's experts can help you with SQL Server 2019 integration consulting, SQL Server 2016 migration and management consulting, and Microsoft Exchange setup so that your data and email systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, configure streamlined management tools to help you monitor and support BlackBerry devices across your company, define security policies that are right for your business, develop custom mobile software, and ensure that your network infrastructure is properly designed to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your regular backup procedures so that it can be restored rapidly and thoroughly.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Technical Help for BlackBerry Enterprise Server
BlackBerry BES Server streamlines administration and maintenance of RIM BlackBerry devices, providing a centralized platform for handling key jobs like device installation, upgrades, and deactivation and offering a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers transparent integration between Microsoft Exchange, Novell GroupWise, or Domino messaging platforms and BlackBerry users and supports wireless synchronization.

BlackBerry Enterprise Server features a wealth of data protection capabilities starting with advanced data encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple DES. BlackBerry Enterprise Server also allows great versatility in adjusting degrees of protection to match the specific needs of your company's environment. Progent's BlackBerry authorized engineers can assist you to select advanced security features and enable them wirelessly. Samples of these over-the-air configurable security features are:

• Disable a BlackBerry device
• Wipe information from a missing BlackBerry device
• Disable Bluetooth functionality
• Enable internal defenses against malware

BlackBerry BES Server also offers versatility in selecting how to prevent users from installing or running unsecure or prohibited code. Progent can assist you to choose protective processes like:

• Specify precisely which applications are permitted on the device
• Block external programs from allocating non-volatile memory on the BlackBerry device
• Select which resources external applications can use on the BlackBerry device
• Limit the kinds of connections external software running on the device can initialize
• Prevent all third-party applications from being installed or run on the BlackBerry smartphone

Expert BlackBerry Consulting and Technical Support Offered Remotely from Progent
Progent's certified RIM BlackBerry support specialists are available online to deliver expert technical help to businesses in the Atlanta area or throughout Georgia. Progent's seasoned remote technical support team has helped businesses solve computer issues and reduce IT service expenses in every state in the country and built a large base of loyal clients. (See Progent's client testimonials.)

Progent offers online help for a wide selection of issues related to BlackBerry products such as wireless synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and strengthening mobile security. Major RIM BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry expert can assist you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures such as resolving enterprise activation issues, adding and deleting BlackBerry device users, setting activation passwords, implementing over-the-air software installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry engineers can also help you to operate management software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and assist you to select and implement sensible security configurations.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange Server architecture for working smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified engineer offers support skills in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone users on Exchange and Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and support storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy access control lists, manage Exchange Server data flow, create, update, and apply wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of settings that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help you to design, install, test, troubleshoot, and produce documentation for a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and network needs analysis, system design, roll-out strategy and implementation, performance optimization, configuration of a high-availability architecture, information backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical goals and to design a wireless system that meets your information technology budget and aligns with your business strategy. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to accommodate a BlackBerry BES Server, assist you to decide which management approach and physical components match your needs, and analyze your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make smart decisions concerning options for software versions, server hardware and storage, network design, and application configuration.

To maximize system security, Progent's BlackBerry expert can assist your company to select and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security specialists to run company-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry environment.

Contact Progent for Support from a BlackBerry-Qualified Consultant
To get in touch with Progent about technical assistance for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.