Wireless Solutions

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile smartphones were at one time among the most successful solutions for achieving mobile connectivity to messaging, calendars, web-based applications, and other critical business information. Progent offers Atlanta, Georgia companies the expertise of BlackBerry-premier experts who can help organizations to maintain their BlackBerry environments or migrate smoothly to a modern mobile platform.

As the complexity of small business IT technology has expanded, and as the demand for world-class security, reliability, and disaster recovery has become the standard for companies regardless of size, effective integration and support of RIM BlackBerry solutions has grown increasingly challenging. To handle areas like security, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging servers and shared databases, small businesses often turn to external support professionals who specialize in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can help small businesses to plan, manage, and repair BlackBerry-based solutions affordably and efficiently, doing away with the requirement for an in-house BlackBerry solutions expert and reducing the expense and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's proven remote support model, provides small companies a budget-friendly solution for integrating BlackBerry technology seamlessly into their IT network.

Progent's consultants can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange setup so that your data and email infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft technology, configure easy-to-use administration tools to enable you to monitor and control BlackBerry devices across your business, recommend security policies that make sense for your business, develop custom mobile software, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your scheduled backup processes in order that it can be restored rapidly and safely.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Technical Services for BlackBerry Enterprise Server (BES)
RIM's high-end platform for administering big collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful software enables Microsoft Exchange Server, IBM Lotus Domino, or Groupwise users to send and receive emails that stay encrypted in transit to provide maximum data protection. BlackBerry BES Server also simplifies a wide variety of key management jobs that span from BlackBerry setup and updates to mobile security and fault tolerance.

Progent's BlackBerry-certified engineers can help you use RIM BlackBerry BES Server to do routine tasks such as:

• Deploy and manage applications
• Schedule device, application, and policy updates
• Update BlackBerry device software wirelessly
• Control user settings with BES Server's extensive selection of policies

Progent's BlackBerry-premier engineers can also assist your company to utilize BlackBerry Enterprise Server to implement important tasks not supported by the entry-level BlackBerry BES Server Express. These tasks include:

• Configure and support BlackBerry's fault-tolerant architecture based on virtualization
• Deploy BlackBerry smartphones remotely
• Establish custom management roles
• Monitor and analyze the overall health of your solution

Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has earned accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to designing mobile workforce solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to carry out basic technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company email software. Progent's seasoned service professionals can also help you to troubleshoot a wide range of problems associated with synchronization, handset recognition, messaging reconciliation, web browsing, wireless connections, IM, workstation application configuration, and Desktop Redirector.

As a leader in delivering nationwide remote help for small business IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry support costs at a minimum and, by solving problems quickly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry consultant offers expertise in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone clients on Microsoft Exchange and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, install push and pull access control lists, manage Exchange data flow, create, edit, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, repair, and document a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and network needs assessment, system architecture, deployment planning and execution, performance tuning, configuration of a fault-tolerant environment, information backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational goals and to create a mobile wireless system that meets your IT budget and supports your business plans. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's ability to accommodate a BlackBerry Enterprise Server, help your organization to determine which management approach and equipment meet your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed choices about alternatives for software editions, processors and storage, network architecture, and application configuration.

To optimize network protection, Progent's BlackBerry expert can help your company to select and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security specialists to run network-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry solution.

Call or Email Progent to Get Assistance from a BlackBerry-Qualified Consultant
If you wish to get in touch with Progent about professional support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or visit Contact Progent.