Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Atlanta
ProgentProgent's consulting support for network service organizations in Atlanta Georgia allows your company to offer your customers Progent's consulting and Help Desk Call Center support using your company's own branding as a seamless extension of your regular IT support team. This can put you on the fast track to add to your client base, expand your service catalog, create happy customers, and increase your profits.

Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting technicians, IT administrators, and data security professionals have worked as seamless extensions to the support staffs of some of the country's biggest IT support firms. Progent's range of technical knowledge allows you to widen the scope of your IT service business, and Progent's transparency lets you elevate and protect your branding.

Progent is a network consulting company with two decades of background providing online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT support company in the world. Progent has provided remote technical assistance and consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service firms offers seamless resale to your customers of world-class IT services. Progent bills your firm directly and works under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for customers who require access to 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing is the heart of an efficient service desk. But modern ticketing platforms are not just expensive to acquire and staff, but also challenging to set up and maintain. Smaller IT service firms do not have the required financial or human resources. Progent's Service Desk and ticketing solution gives IT service firms an affordable way to retain their company branding while providing their customers responsive desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing technology, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Service Desk and ticketing program allow you to expand your physical and virtual support workload, the diversity of technical issues your firm can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's online desktop support staff delivers Level 1 end user support with 1-hour service level agreement to begin work during normal work hours.
  • Normal support times are 5am to 7pm PST, five days a week.
  • Extended support is available at extra cost.
  • Optional onsite support in larger metros is offered throughout the country at extra cost.
  • You keep complete control of your clients and invoicing.
  • Your customers submit incident reports by means of your branded Internet portal, a toll-free number, or by directing an email to your assigned mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For more details about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service providers allows your support team to act as a single source for virtually all IT expertise your clients may need. You can build your staff and core IT skills at your own pace without having to say no to new business due to a lack of in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your internal support team, under your management, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Detailed Documentation: Progent utilizes an advanced service reporting platform to make sure all IT services performed are fully documented. This enables your IT support organization to transfer service responsibilities to internal personnel when you have sufficient people and appropriate skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably take on more jobs beyond your core areas of expertise and open additional territories without exposure to the risks involved with increasing your head count too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum network service firm by delivering more services to more clients under your own brand.
  • Flesh Out Your Services Portfolio: Progent offers top-tier support in a broad array of technologies and can be a reliable resource for expanding your IT support operations.
  • Fast Problem Escalation: With a large team of high-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
  • Make Your Clients Satisfied: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help outside the fold.
  • Remote Support Professionals: For 20 years, Progent has provided online IT support from Help Desk support to advanced consulting. Efficient online service cuts costs and produces quick results.
  • Major Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Atlanta, Georgia Companies
Progent's seasoned team of certified consultants can provide Atlanta, Georgia businesses a broad range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Reseller Program for Network Service Firms in Atlanta, Georgia
For more details about Progent's consulting support for IT service organizations in Atlanta, Georgia, call 1-800-993-9400 or visit Contact Progent.