Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Atlanta
ProgentProgent’s consulting services for IT service firms in Atlanta Georgia allows you to provide your customers Progent's consulting and Help Desk Call Center support using your company's brand as a transparent extension of your regular network services group. These services can ease the way for you to grow your client base, expand your service portfolio, create happy clients, and increase your bottom line.

Progent's team of network infrastructure experts, desktop integration and troubleshooting specialists, network administrators, and cybersecurity professionals have worked as seamless extensions to the support staffs of some of the country's largest IT service businesses. Progent’s range of expertise enables you to broaden the capabilities of your IT service business, and Progent’s close integration with your support team lets you strengthen and protect your branding.

Progent is a network consulting company with two decades of experience providing online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any private computer services company in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for network service providers features transparent resale to your customers of professional IT services. Progent bills you directly and works under your instructions to provide your customers support services under your branding. Also, Progent offers an affordable Off-hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is the heart of a successful Help Desk. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also difficult to configure and maintain. Smaller IT service providers seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT service firms a practical way to keep their own branding while delivering their clients world-class desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in advanced ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services enable your IT service firm to expand your support workload, the diversity of technologies your firm can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal work hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises support in larger metro areas is offered across the US at extra cost.
  • You have complete control of your customers and billing.
  • Your customers enter service requests through your custom branded web portal, an 800 number, or by sending a message to your designated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more details on Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service firms allows your support team to become a single source for virtually all IT expertise your customers may need. You can grow your staff and core IT skills steadily without being forced to decline opportunities owing to a gap in in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your in-house support group, responding to your management, and invoices you instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Extensive Service Documentation: Progent uses an advanced service reporting platform to ensure that all IT services delivered are thoroughly documented. This enables you to transfer service assignments to in-house consultants once you have enough staff and appropriate skill sets.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can quickly and efficiently take on more opportunities beyond your core areas of excellence and open additional territories without exposure to the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive IT support provider by offering more solutions to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers world-class expertise in a broad array of IT disciplines and can act as a dependable resource for expanding your IT support business.
  • Fast Escalation: Thanks to a large team of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
  • Make Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help from your competitors.
  • Remote Technical Support Experts: For two decades, Progent has provided remote IT support from Help Desk services to advanced consulting. Effective remote support saves money and produces fast solutions.
  • Major Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Atlanta, Georgia Businesses
Progent's veteran team of certified consultants and technical experts can deliver Atlanta, Georgia organizations a wide array of remote technical guidance and debugging services. Practice areas offered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Consulting Program for IT Service Organizations in Atlanta, Georgia
For more details about Progent's reseller support for IT service firms in Atlanta, Georgia, call 1-800-993-9400 or visit Contact Progent.