Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Atlanta
Progent's consulting services for network service firms in Atlanta Georgia allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your brand as a transparent supplement to your in-house IT services team. This can put you on the fast track to add to your revenue, flesh out your service catalog, create happy clients, and increase your bottom line.
Progent's roster of network engineers, desktop support technicians, IT administrators, and cybersecurity professionals have worked as transparent expansions to the support staffs of some of the world's largest IT support firms. Progent's range of technical knowledge allows you to widen the capabilities of your IT service business, and Progent's transparency lets you promote and preserve your branding.
Progent is a network consulting firm with 20 years of experience delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has delivered remote technical support and consulting to customers in every state in the country. (See recommendations from Progent's customers.)
Reselling Progent's Services Under Your Branding
Progent's reseller program for network service firms offers transparent resale to your customers of world-class services. Progent invoices you exclusively and works under your direction to provide your clients support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for customers who require 24x7 technical support.
Help Desk and Ticketing Services for IT Service Providers
Ticketing is the heart of a successful service desk. But full-featured ticketing platforms are not just expensive to license and staff, but difficult to configure and maintain. Smaller IT support companies seldom have the necessary resources. Progent's Service Desk and ticketing program gives IT service firms an affordable way to keep their custom branding while providing their customers responsive desktop support services built around an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT support companies leverages Progent's sizable investments in advanced ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing solution allow you to expand your support workload, the diversity of technologies your company can take on, the number of locations you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT support firms include:
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows you to act as a single point of contact for virtually all IT guidance and troubleshooting your customers may require. You can grow your staff and core in-house competencies steadily without being forced to say no to new business due to a lack of in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Atlanta, Georgia Businesses
Progent's veteran team of certified engineers can provide Atlanta, Georgia organizations a wide range of remote consulting and troubleshooting services. Practice areas covered under Progent's reseller program for IT service providers include:
Learn More Details About Progent's Consulting Program for Network Service Firms in Atlanta, Georgia For additional information about Progent's reseller support for IT service organizations in Atlanta, Georgia, call 1-800-993-9400 or visit Contact Progent.