Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Atlanta
ProgentProgent's consulting services for IT service firms in Atlanta Georgia enables you to offer your customers Progent's consulting and Help Desk Call Center support under your company's own branding as a transparent supplement to your in-house IT support team. This can ease the way for you to grow your revenue, close gaps in your service offerings, create happy customers, and improve your bottom line.

Progent's nationwide team of network infrastructure engineers, desktop support technicians, IT administrators, and cybersecurity professionals have acted as seamless supplements to the support staffs of some of the country's biggest IT service firms. Progent's breadth and depth of expertise enables you to broaden the scope of your IT service practice, and Progent's close integration with your support team helps you promote and preserve your company's brand.

Progent is an IT consulting firm with two decades of experience delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent computer support company in the world. Progent has provided online IT assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Using Progent's Support Services Under Your Own Brand
Progent's consulting program for network service providers offers seamless resale to your customers of professional services. Progent invoices your firm directly and performs under your instructions to provide your clients support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for clients who need 24x7 technical support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are the heart of an efficient service desk. But modern ticketing platforms are not only costly to license and staff, but challenging to configure and manage. Small or niche IT support providers do not have the required financial or human resources. Progent's Call Center and ticketing program gives IT support organizations a practical way to keep their own branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing program for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services enable your IT service firm to expand your support workload, the range of technical issues your company can take on, the number of locations you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT support companies include:

  • Progent's online desktop service staff provides Level 1 end user support with 1-hour service level agreement to commence work during standard business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at additional cost.
  • Optional onsite support in larger metro areas is available throughout the US at additional cost.
  • You keep complete control of your customers and billing.
  • Your clients submit service requests through your own branded web portal, an 800 phone number, or by directing an email to your assigned mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service organizations allows you to become a sole point of contact for practically all IT expertise your customers may require. You can build your staff and strategic IT skills at your own pace without having to say no to opportunities owing to a gap in in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your internal IT service team, under your coordination, and invoices you rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Extensive Service Documentation: Progent utilizes an advanced documentation system to ensure that all IT services delivered are fully described. This makes it easy for you to shift account responsibilities to in-house consultants when you have sufficient staff and relevant skill sets.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and affordably take on more opportunities beyond your main fields of excellence and serve additional geographies without exposure to the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT support firm by offering more solutions to more customers using your own company name.
  • Add to Your IT Support Portfolio: Progent offers world-class expertise in a broad array of IT disciplines and can be a dependable resource for growing your IT service operations.
  • Rapid Escalation: With a sizable roster of senior consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Keep Your Customers Satisfied: Satisfied clients stick. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek help outside the fold.
  • Remote Technical Support Professionals: For two decades, Progent has delivered remote IT support ranging from Help Desk support to advanced consulting. Effective remote service cuts costs while delivering fast solutions.
  • Advanced Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Atlanta, Georgia Companies
Progent's nationwide roster of certified consultants and technical experts offers Atlanta, Georgia organizations a wide range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Consulting Support for Network Service Providers in Atlanta, Georgia
For additional details about Progent's reseller program for IT service organizations in Atlanta, Georgia, call 1-800-993-9400 or visit Contact Progent.