Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Atlanta
Progent's consulting services for IT service firms in Atlanta Georgia enables you to offer your customers Progent's consulting and Help Desk Call Center support under your company's own branding as a transparent supplement to your in-house IT support team. This can ease the way for you to grow your revenue, close gaps in your service offerings, create happy customers, and improve your bottom line.
Progent's nationwide team of network infrastructure engineers, desktop support technicians, IT administrators, and cybersecurity professionals have acted as seamless supplements to the support staffs of some of the country's biggest IT service firms. Progent's breadth and depth of expertise enables you to broaden the scope of your IT service practice, and Progent's close integration with your support team helps you promote and preserve your company's brand.
Progent is an IT consulting firm with two decades of experience delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent computer support company in the world. Progent has provided online IT assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)
Using Progent's Support Services Under Your Own Brand
Progent's consulting program for network service providers offers seamless resale to your customers of professional services. Progent invoices your firm directly and performs under your instructions to provide your clients support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for clients who need 24x7 technical support.
Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are the heart of an efficient service desk. But modern ticketing platforms are not only costly to license and staff, but challenging to configure and manage. Small or niche IT support providers do not have the required financial or human resources. Progent's Call Center and ticketing program gives IT support organizations a practical way to keep their own branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing program for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services enable your IT service firm to expand your support workload, the range of technical issues your company can take on, the number of locations you can serve, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT support companies include:
Progent's Consulting for IT Service Firms
Progent's consulting for IT service organizations allows you to become a sole point of contact for practically all IT expertise your customers may require. You can build your staff and strategic IT skills at your own pace without having to say no to opportunities owing to a gap in in-house expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Atlanta, Georgia Companies
Progent's nationwide roster of certified consultants and technical experts offers Atlanta, Georgia organizations a wide range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service providers include:
Find Out More Details About Progent's Consulting Support for Network Service Providers in Atlanta, Georgia For additional details about Progent's reseller program for IT service organizations in Atlanta, Georgia, call 1-800-993-9400 or visit Contact Progent.