Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Atlanta
ProgentProgent's consulting support for IT service firms in Atlanta Georgia enables your company to provide your clients Progent's consulting and Help Desk support with your own branding as a seamless supplement to your in-house IT services team. This can help you add to your client base, expand your service offerings, satisfy your customers, and increase your profits.

Progent's team of network engineers, PC integration and troubleshooting specialists, IT admins, and data security consultants have worked as seamless extensions to the support groups of some of the world's largest IT support businesses. Progent's breadth and depth of expertise allows you to broaden the scope of your IT support business, and Progent's close integration with your support team helps you promote and preserve your branding.

Progent is an IT support firm with 20 years of background providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network experts of any private computer services firm in the world. Progent has provided online technical support and consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)

Using Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your clients of professional IT services. Progent invoices you directly and performs under your direction to deliver your customers support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is fundamental to a successful IT Call Center. But full-featured ticketing platforms are not just costly to license and staff, but difficult to set up and maintain. Small or niche IT service organizations seldom have the necessary resources. Progent's Help Desk and ticketing program offers IT support organizations a practical way to retain their company branding while providing their clients world-class desktop support services backed by an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing program allow you to expand your support workload, the range of technologies your business can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's online desktop service team provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises support in larger metro areas is available across the country at extra cost.
  • You keep full control of your customers and billing.
  • Your clients enter service requests using your own branded Internet portal, a toll-free number, or by directing an email to your assigned email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details about Progent's Call Center and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for network service providers allows your support team to act as a sole source for virtually all IT expertise your customers may need. You can build your team and core IT skills at your own pace without being forced to say no to new business owing to a lack of in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service team, under your coordination, and invoices you instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Reporting: Progent uses an enterprise-class service reporting system to make sure all services delivered are fully documented. This makes it easy for you to shift account responsibilities to in-house consultants once you have enough people and relevant skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can easily and safely accept more opportunities beyond your core fields of expertise and open additional geographies without assuming the risks involved with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive IT service provider by offering more solutions to more clients under your own company name.
  • Flesh Out Your Services Catalog: Progent offers top-tier support in a broad range of IT disciplines and can be a dependable reservoir of skills for expanding your IT service operations.
  • Rapid Escalation: Thanks to a large roster of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Make Your Clients Satisfied: Satisfied customers are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help from other support firms.
  • Online Technical Support Professionals: For two decades, Progent has delivered remote IT support from Help Desk services to high-level consulting. Efficient remote service cuts costs and produces fast results.
  • Advanced Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Atlanta, Georgia Organizations
Progent's veteran roster of certified consultants can provide Atlanta, Georgia companies a broad range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service firms include:

Learn More About Progent's Reseller Support for Network Service Providers in Atlanta, Georgia
To learn more information about Progent's reseller program for network service organizations in Atlanta, Georgia, call 1-800-993-9400 or visit Contact Progent.