Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Atlanta
ProgentProgent's consulting support for IT service firms in Atlanta Georgia enables your company to offer your clients Progent's consulting and Help Desk support with your own branding as a seamless extension of your in-house network services group. These services can ease the way for you to add to your client base, expand your service offerings, create happy clients, and improve your bottom line.

Progent's nationwide roster of network infrastructure experts, desktop support specialists, IT administrators, and cybersecurity professionals have acted as seamless adjuncts to the support groups of some of the country's biggest IT support businesses. Progent's range of technical knowledge enables you to broaden the capabilities of your IT support business, and Progent's close integration with your support team helps you promote and protect your company's brand.

Progent is an IT consulting company with two decades of background providing remote expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network experts of any independent computer services company in the world. Progent has delivered remote IT support and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your clients of world-class services. Progent invoices you exclusively and performs under your direction to provide your clients support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for customers who require 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are fundamental to an efficient Help Desk. But modern ticketing platforms are not only expensive to license and staff, but difficult to configure and manage. Small or niche IT support providers rarely have the required budget or personnel. Progent's Service Desk and ticketing program offers IT service organizations an economical way to retain their own branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing program for IT service firms takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program enable your IT service firm to expand your support workload, the diversity of technical issues your firm can take on, the number of geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT support firms include:

  • Progent's remote desktop service group provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises service in major metros is available across the US at additional cost.
  • You have full control of your customers and billing.
  • Your clients submit incident reports using your custom branded web portal, an 800 phone number, or by sending a message to your specified email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details about Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service organizations allows you to become a single source for practically all technical guidance and troubleshooting your customers may need. You can build your team and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a lack of expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your in-house support team, responding to your direction, and bills your firm instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Service Documentation: Progent uses an advanced documentation platform to ensure that all IT services performed are thoroughly described. This enables support group to transfer account assignments to in-house personnel once you have sufficient people and relevant technical skills.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can easily and safely take on more jobs beyond your core fields of excellence and serve new geographies without assuming the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a comprehensive IT support firm by offering more services to more clients using your own company name.
  • Add to Your IT Support Portfolio: Progent can provide top-tier expertise in a broad range of IT disciplines and can be a dependable reservoir of skills for expanding your IT service operations.
  • Rapid Problem Escalation: With a sizable team of high-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
  • Make Your Customers Happy: Happy customers stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from your competitors.
  • Online Support Experts: For 20 years, Progent has provided remote IT support ranging from Call Center support to advanced consulting. Efficient remote support cuts costs while delivering fast results.
  • Top Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Atlanta, Georgia Businesses
Progent's nationwide team of certified engineers can provide Atlanta, Georgia organizations a broad range of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service providers include:

Find Out More About Progent's Consulting Program for Network Service Providers in Atlanta, Georgia
To learn more information about Progent's consulting support for IT service firms in Atlanta, Georgia, call 1-800-993-9400 or refer to Contact Progent.