Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Atlanta
ProgentProgentís consulting support for IT service firms in Atlanta Georgia enables your company to offer your clients Progent's consulting and Help Desk Call Center support using your company's own branding as a transparent augmentation of your regular IT support group. This can help you grow your revenue, expand your service portfolio, create happy clients, and increase your bottom line.

Progentís nationwide team of network infrastructure experts, desktop support technicians, network admins, and cybersecurity professionals have worked as seamless supplements to the IT groups of some of the country's biggest IT support businesses. Progentís breadth and depth of expertise enables you to add to the capabilities of your IT service practice, and Progentís transparency helps you promote and preserve your branding.

Progent is an IT support firm with 20 years of background delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network engineers of any independent computer services firm in the world. Progent has provided remote IT support and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for network service providers features seamless resale to your clients of world-class IT services. Progent bills your firm exclusively and performs under your direction to provide your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to a successful IT Call Center. But full-featured ticketing systems are not only expensive to license and staff, but a hassle to configure and maintain. Smaller IT service providers do not have the necessary resources. Progent's Help Desk and ticketing program gives IT support firms an economical way to keep their own branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Service Desk and ticketing solution allow you to increase your support volume, the range of technologies your business can take on, the locations you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
  • Normal support times are 5am to 7pm PST, five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises support in major metro areas is offered across the US at extra cost.
  • You keep complete control of your customers and invoicing.
  • Your clients submit requests by means of your own branded Internet portal, an 800 number, or by directing a request to your assigned email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional details about Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows your support team to become a single point of contact for virtually all technical expertise your customers may need. You can build your staff and strategic in-house competencies steadily without being forced to decline new business due to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your in-house support team, responding to your management, and bills your firm rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Detailed Service Documentation: Progent utilizes an enterprise-class reporting platform to make sure all IT services delivered are thoroughly documented. This makes it easy for your IT support organization to transfer service assignments to internal consultants when you have sufficient staff and relevant skill sets.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can easily and efficiently take on more opportunities outside your core areas of excellence and serve new territories without assuming the risks involved with expanding your head count too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum network support provider by offering more services to more clients using your own company name.
  • Flesh Out Your Services Catalog: Progent can provide world-class support in a broad range of technologies and can be a dependable resource for growing your IT service operations.
  • Rapid Problem Escalation: Thanks to a sizable team of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
  • Make Your Customers Satisfied: Satisfied customers stick. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for help outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has provided remote IT support ranging from Call Center support to high-level consulting. Efficient online support saves money and produces fast results.
  • Top Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Atlanta, Georgia Organizations
Progent's veteran roster of certified engineers can provide Atlanta, Georgia businesses a broad range of online technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Consulting Support for IT Service Organizations in Atlanta, Georgia
To learn additional information about Progent's reseller support for network service organizations in Atlanta, Georgia, call 1-800-993-9400 or see Contact Progent.