Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Atlanta
ProgentProgent's consulting support for IT service organizations in Atlanta Georgia enables your company to offer your clients Progent's consulting and Help Desk Call Center support under your own branding as a seamless augmentation of your regular IT support team. These services can put you on the fast track to grow your client base, fill out your service portfolio, satisfy your customers, and improve your bottom line.

Progent's nationwide roster of network experts, desktop integration and troubleshooting technicians, IT administrators, and data security consultants have worked as seamless adjuncts to the support groups of some of the country's biggest IT service firms. Progent's breadth and depth of expertise enables you to broaden the scope of your IT support business, and Progent's transparency lets you strengthen and preserve your branding.

Progent is an IT support firm with 20 years of experience delivering remote expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure experts of any independent IT services company in the world. Progent has provided remote IT assistance and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's reseller program for network service providers offers transparent resale to your customers of professional services. Progent bills you directly and performs under your instructions to provide your clients support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are the enabling technology behind an efficient IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but challenging to configure and manage. Smaller IT support providers seldom have the required resources. Progent's Help Desk and ticketing program gives IT service firms an economical way to keep their custom branding while providing their clients responsive desktop support services built around an advanced ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing program allow you to increase your support workload, the diversity of technologies your business can handle, the number of geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop support staff delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at additional cost.
  • Optional onsite support in major metros is offered across the US at extra cost.
  • You keep full control of your clients and invoicing.
  • Your customers submit incident reports using your own branded web portal, a toll-free phone number, or by sending an email to your specified mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information on Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows your support team to become a sole point of contact for virtually all IT expertise your clients may require. You can build your staff and core in-house competencies steadily without having to say no to opportunities due to a lack of expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your in-house IT service team, under your direction, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Service Documentation: Progent utilizes an enterprise-class documentation system to ensure that all IT services delivered are fully documented. This enables your IT support organization to transfer service responsibilities to in-house personnel when you have enough staff and appropriate technical skills.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and efficiently accept additional jobs outside your main fields of excellence and serve new territories without exposure to the risks associated with expanding your head count too quickly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive IT service firm by delivering more solutions to more customers using your own company name.
  • Add to Your IT Support Catalog: Progent can provide top-tier expertise in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: With a sizable team of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Keep Your Clients Happy: Happy customers are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from other support firms.
  • Remote Support Experts: For two decades, Progent has delivered online network support ranging from Help Desk support to high-level consulting. Efficient online support saves money and produces fast solutions.
  • Major Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Atlanta, Georgia Companies
Progent's veteran roster of certified consultants can deliver Atlanta, Georgia companies a broad range of remote technical guidance and debugging services. Practice areas offered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Consulting Program for IT Service Organizations in Atlanta, Georgia
For more information about Progent's consulting support for network service organizations in Atlanta, Georgia, call 1-800-993-9400 or refer to Contact Progent.