Progent's Consulting, Help Desk, and Ticketing for Network Service Firms in Atlanta
Progent’s consulting support for network service organizations in Atlanta Georgia allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a transparent augmentation of your regular IT support team. This can put you on the fast track to add to your revenue, flesh out your service portfolio, create happy customers, and improve your profits.
Progent’s nationwide team of network experts, desktop support specialists, IT admins, and data security professionals have worked as seamless extensions to the support staffs of some of the country's largest IT service businesses. Progent’s breadth and depth of technical knowledge allows you to broaden the scope of your IT support practice, and Progent’s transparency lets you strengthen and protect your company's brand.
Progent is a network consulting company with 20 years of experience delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent computer support firm in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)
Providing Progent's Services With Your Branding
Progent's consulting program for network service firms features transparent resale to your customers of professional services. Progent bills you exclusively and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for clients who need access to 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind a successful IT Call Center. But enterprise-grade ticketing platforms are not just costly to license and staff, but also a hassle to set up and maintain. Small or niche IT service organizations seldom have the required financial or human resources. Progent's Help Desk and ticketing solution offers IT support organizations a practical way to retain their own branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution allow you to increase your physical and virtual support volume, the diversity of technical issues your business can take on, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing solution for IT support organizations include:
Progent's Consulting for Network Service Organizations
Progent's consulting for network service organizations allows your support team to become a single point of contact for practically all technical expertise your customers may require. You can grow your staff and core IT skills steadily without having to say no to new business owing to a lack of in-house expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Atlanta, Georgia Businesses
Progent's seasoned team of certified consultants offers Atlanta, Georgia companies a wide array of remote technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service providers include:
Learn More Details About Progent's Consulting Program for IT Service Providers in Atlanta, Georgia To learn more information about Progent's reseller program for IT service firms in Atlanta, Georgia, call 1-800-993-9400 or refer to Contact Progent.