Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Atlanta
ProgentProgent's consulting services for network service firms in Atlanta Georgia allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your brand as a transparent supplement to your in-house IT services team. This can put you on the fast track to add to your revenue, flesh out your service catalog, create happy clients, and increase your bottom line.

Progent's roster of network engineers, desktop support technicians, IT administrators, and cybersecurity professionals have worked as transparent expansions to the support staffs of some of the world's largest IT support firms. Progent's range of technical knowledge allows you to widen the capabilities of your IT service business, and Progent's transparency lets you promote and preserve your branding.

Progent is a network consulting firm with 20 years of experience delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has delivered remote technical support and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for network service firms offers transparent resale to your customers of world-class services. Progent invoices you exclusively and works under your direction to provide your clients support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for customers who require 24x7 technical support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is the heart of a successful service desk. But full-featured ticketing platforms are not just expensive to license and staff, but difficult to configure and maintain. Smaller IT support companies seldom have the necessary resources. Progent's Service Desk and ticketing program gives IT service firms an affordable way to keep their custom branding while providing their customers responsive desktop support services built around an advanced ticketing platform and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT support companies leverages Progent's sizable investments in advanced ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing solution allow you to expand your support workload, the diversity of technologies your company can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's remote desktop support group delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at additional cost.
  • Optional onsite service in major metro areas is offered throughout the US at additional cost.
  • You have complete control of your clients and billing.
  • Your clients submit incident reports through your own branded web portal, a toll-free number, or by sending a request to your assigned mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details on Progent's Call Center and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows you to act as a single point of contact for virtually all IT guidance and troubleshooting your customers may require. You can grow your staff and core in-house competencies steadily without being forced to say no to new business due to a lack of in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal support team, responding to your coordination, and bills you instead of your customer.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Detailed Service Documentation: Progent utilizes an advanced documentation system to make sure all IT services performed are thoroughly documented. This enables you to transfer account assignments to in-house consultants once you have enough people and appropriate technical skills.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and affordably take on additional jobs outside your core areas of expertise and open new geographies without assuming the risks associated with increasing your head count too rapidly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum network support firm by delivering more solutions to more clients under your own company name.
  • Add to Your IT Support Catalog: Progent can provide world-class support in a wide range of technologies and can act as a dependable resource for growing your IT support business.
  • Rapid Problem Escalation: With a large roster of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
  • Keep Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for help from your competitors.
  • Online Technical Support Professionals: For two decades, Progent has provided online network support ranging from Help Desk services to advanced consulting. Efficient online service saves money while delivering quick solutions.
  • Advanced Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Atlanta, Georgia Businesses
Progent's veteran team of certified engineers can provide Atlanta, Georgia organizations a wide range of remote consulting and troubleshooting services. Practice areas covered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Consulting Program for Network Service Firms in Atlanta, Georgia
For additional information about Progent's reseller support for IT service organizations in Atlanta, Georgia, call 1-800-993-9400 or visit Contact Progent.