Progent's Consulting, Help Desk, and Ticketing for Network Service Firms in Atlanta
ProgentProgentís consulting support for network service organizations in Atlanta Georgia enables you to offer your clients Progent's consulting and Help Desk support with your company's brand as a transparent augmentation of your in-house IT support group. These services can ease the way for you to grow your revenue, expand your service offerings, satisfy your clients, and increase your bottom line.

Progentís nationwide roster of network infrastructure experts, PC support technicians, IT administrators, and data security professionals have acted as transparent adjuncts to the support staffs of some of the country's biggest IT service firms. Progentís breadth and depth of technical knowledge enables you to widen the scope of your IT support business, and Progentís transparency helps you strengthen and preserve your company's brand.

Progent is a network support company with two decades of background providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided online technical support and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for network service organizations offers transparent resale to your customers of professional services. Progent invoices you directly and performs under your instructions to deliver your customers support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who need access to 24x7 support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are the heart of an efficient Help Desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but challenging to set up and manage. Smaller IT service organizations seldom have the required financial or human resources. Progent's Call Center and ticketing program gives IT support firms a practical way to retain their own branding while providing their customers world-class desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The features offered with Progent's Help Desk and ticketing program allow you to increase your support workload, the range of technologies your company can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service organizations include:

  • Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises service in major metros is available across the country at extra cost.
  • You have full control of your clients and invoicing.
  • Your clients enter requests by means of your branded Internet portal, an 800 number, or by directing an email to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more details about Progent's Call Center and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service providers allows your support team to become a sole source for virtually all IT expertise your clients may need. You can grow your team and core IT skills steadily without having to decline opportunities owing to a lack of in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your internal support group, under your direction, and bills you instead of your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Service Documentation: Progent utilizes an advanced documentation platform to make sure all IT services delivered are fully described. This allows you to shift service assignments to internal consultants once you have enough people and appropriate skill sets.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and safely take on more jobs outside your core areas of excellence and open additional territories without assuming the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive network support provider by delivering more solutions to more customers using your own brand.
  • Add to Your Services Catalog: Progent offers world-class support in a broad array of IT disciplines and can be a dependable resource for growing your IT support operations.
  • Rapid Escalation: Thanks to a large roster of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Make Your Customers Satisfied: Satisfied clients keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for help from your competitors.
  • Online Support Professionals: For 20 years, Progent has delivered remote network support from Call Center support to advanced consulting. Efficient remote service saves money and produces fast results.
  • Top Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Atlanta, Georgia Businesses
Progent's seasoned team of certified consultants offers Atlanta, Georgia businesses a broad range of online technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:

Learn More About Progent's Reseller Program for Network Service Providers in Atlanta, Georgia
For more information about Progent's consulting support for IT service firms in Atlanta, Georgia, call 1-800-993-9400 or visit Contact Progent.