Progent's Consulting, Help Desk, and Ticketing for Network Service Firms in Atlanta
ProgentProgent’s consulting support for network service organizations in Atlanta Georgia allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a transparent augmentation of your regular IT support team. This can put you on the fast track to add to your revenue, flesh out your service portfolio, create happy customers, and improve your profits.

Progent’s nationwide team of network experts, desktop support specialists, IT admins, and data security professionals have worked as seamless extensions to the support staffs of some of the country's largest IT service businesses. Progent’s breadth and depth of technical knowledge allows you to broaden the scope of your IT support practice, and Progent’s transparency lets you strengthen and protect your company's brand.

Progent is a network consulting company with 20 years of experience delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent computer support firm in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's consulting program for network service firms features transparent resale to your customers of professional services. Progent bills you exclusively and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind a successful IT Call Center. But enterprise-grade ticketing platforms are not just costly to license and staff, but also a hassle to set up and maintain. Small or niche IT service organizations seldom have the required financial or human resources. Progent's Help Desk and ticketing solution offers IT support organizations a practical way to retain their own branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution allow you to increase your physical and virtual support volume, the diversity of technical issues your business can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT support organizations include:

  • Progent's remote desktop support group provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in major metros is available across the US at extra cost.
  • You keep complete control of your clients and invoicing.
  • Your clients enter requests using your custom branded web portal, a toll-free phone number, or by directing a message to your designated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information on Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting for network service organizations allows your support team to become a single point of contact for practically all technical expertise your customers may require. You can grow your staff and core IT skills steadily without having to say no to new business owing to a lack of in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent extension of your internal IT service group, responding to your direction, and bills your firm instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Detailed Documentation: Progent utilizes an enterprise-class documentation system to ensure that all services delivered are thoroughly described. This allows you to shift service assignments to in-house personnel when you have sufficient staff and appropriate technical skills.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can easily and safely accept more opportunities outside your main areas of excellence and serve additional territories without exposure to the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a full-spectrum IT service firm by offering more services to more customers using your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a broad array of IT disciplines and can act as a dependable resource for expanding your IT support business.
  • Fast Escalation: Thanks to a large team of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
  • Make Your Customers Happy: Happy customers keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from other support firms.
  • Online Support Experts: For 20 years, Progent has delivered remote IT support ranging from Help Desk services to advanced consulting. Effective online service saves money and produces quick results.
  • Top Certifications: Progent’s engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Atlanta, Georgia Businesses
Progent's seasoned team of certified consultants offers Atlanta, Georgia companies a wide array of remote technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service providers include:

Learn More Details About Progent's Consulting Program for IT Service Providers in Atlanta, Georgia
To learn more information about Progent's reseller program for IT service firms in Atlanta, Georgia, call 1-800-993-9400 or refer to Contact Progent.