Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Atlanta
ProgentProgentís consulting services for IT service firms in Atlanta Georgia enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a seamless extension of your in-house IT services team. These services can put you on the fast track to grow your client base, fill out your service portfolio, satisfy your customers, and increase your bottom line.

Progent's team of network engineers, PC support technicians, IT administrators, and data security consultants have acted as transparent supplements to the support groups of some of the worldís largest IT support firms. Progentís range of expertise enables you to add to the capabilities of your IT support business, and Progentís transparency helps you promote and preserve your company's brand.

Progent is a network support company with 20 years of background delivering remote expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for network service organizations features transparent resale to your clients of professional IT services. Progent bills you exclusively and performs under your instructions to provide your clients consulting and support services under your brand. Also, Progent has an affordable Extended Hours Support Service for customers who need 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind an efficient service desk. But modern ticketing platforms are not only costly to acquire and staff, but challenging to set up and manage. Smaller IT service firms rarely have the necessary budget or personnel. Progent's Call Center and ticketing solution gives IT service organizations an economical way to keep their custom branding while delivering their customers responsive desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The features available with Progent's Service Desk and ticketing services allow you to expand your support volume, the range of technologies your firm can handle, the number of locations you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
  • Normal support hours are 5am to 7pm PST, five days per week.
  • Extended support is available at extra cost.
  • Optional onsite support in major metros is offered throughout the US at extra cost.
  • You retain full control of your clients and billing.
  • Your customers submit incident reports via your custom branded web portal, an 800 number, or by sending a message to your designated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional information on Progent's Call Center and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service providers allows you to act as a single point of contact for virtually all technical expertise your clients may need. You can build your team and strategic IT skills steadily without being forced to say no to new business owing to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service group, under your management, and bills your firm rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Reporting: Progent utilizes an advanced documentation system to make sure all services performed are thoroughly documented. This allows support group to transfer service responsibilities to in-house personnel once you have sufficient staff and appropriate technical skills.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can quickly and affordably accept additional opportunities beyond your core areas of excellence and serve additional geographies without the risks associated with increasing your head count too quickly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive IT service provider by delivering more services to more clients using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a broad range of technologies and can act as a reliable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: With a sizable team of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
  • Keep Your Customers Satisfied: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help from other support firms.
  • Online Technical Support Experts: For two decades, Progent has provided online IT support from Call Center support to advanced consulting. Effective online service cuts costs while delivering fast solutions.
  • Major Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Atlanta, Georgia Companies
Progent's veteran roster of certified engineers offers Atlanta, Georgia organizations a wide range of online technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for IT service organizations include:

Learn More About Progent's Consulting Program for IT Service Providers in Atlanta, Georgia
For more details about Progent's consulting program for network service organizations in Atlanta, Georgia, call 1-800-993-9400 or visit Contact Progent.