Ransomware Hot Line: 800-993-9400

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when support personnel may take longer to become aware of a break-in and are less able to organize a rapid and forceful response. The more lateral movement ransomware can make within a victim's network, the longer it takes to restore core IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist you to carry out the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware expert can help organizations in the Atlanta metro area to identify and isolate infected devices and protect undamaged resources from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Recovery Expertise Offered in Atlanta
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and infiltrate any accessible system restores and backups. Data synchronized to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery nearly impossible and basically throws the IT system back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a settlement payment in exchange for the decryptors required to unlock encrypted files. Ransomware attacks also attempt to exfiltrate files and hackers require an additional payment in exchange for not posting this information on the dark web. Even if you can rollback your system to an acceptable date in time, exfiltration can be a major issue according to the nature of the downloaded information.

The recovery process subsequent to ransomware attack involves several distinct phases, most of which can proceed concurrently if the response team has a sufficient number of people with the necessary experience.

  • Quarantine: This urgent first response requires arresting the lateral spread of ransomware across your network. The more time a ransomware assault is permitted to go unchecked, the more complex and more costly the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine processes consist of cutting off infected endpoints from the rest of network to restrict the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This involves restoring the network to a basic useful degree of functionality with the shortest possible delay. This effort is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also demands the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and mission-critical applications, network architecture, and safe endpoint access management. Progent's recovery team uses advanced workgroup platforms to organize the complex recovery process. Progent appreciates the urgency of working rapidly, tirelessly, and in concert with a customer's management and IT staff to prioritize activity and to get vital services on line again as fast as feasible.
  • Data recovery: The effort required to restore data impacted by a ransomware assault depends on the state of the network, how many files are encrypted, and which recovery methods are needed. Ransomware attacks can take down key databases which, if not carefully closed, might have to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server rely on Active Directory, and many manufacturing and other business-critical platforms are powered by Microsoft SQL Server. Often some detective work may be needed to find undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and laptops that were off line during the ransomware assault.
  • Implementing advanced antivirus/ransomware protection: Progent's Active Security Monitoring offers small and mid-sized businesses the benefits of the identical AV technology used by many of the world's biggest enterprises including Walmart, Citi, and Salesforce. By delivering in-line malware blocking, identification, mitigation, recovery and analysis in one integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, simplifies administration, and expedites recovery. The next-generation endpoint protection engine incorporated in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the victim and the cyber insurance provider, if there is one. Activities include establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement with the ransomware victim and the insurance provider; establishing a settlement and schedule with the TA; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency disbursement to the hacker; receiving, learning, and using the decryptor utility; troubleshooting decryption problems; building a clean environment; mapping and connecting drives to reflect precisely their pre-encryption state; and restoring computers and software services.
  • Forensic analysis: This activity is aimed at discovering the ransomware assault's storyline across the network from start to finish. This history of how a ransomware attack travelled through the network assists your IT staff to evaluate the damage and brings to light vulnerabilities in security policies or work habits that should be rectified to prevent future break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensic analysis is usually assigned a high priority by the cyber insurance provider. Since forensics can take time, it is critical that other important activities such as operational resumption are executed concurrently. Progent has a large roster of IT and data security professionals with the skills needed to carry out the work of containment, operational continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite network services across the U.S. for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SBEs includes consultants who have earned high-level certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned prestigious certifications including CISA, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP application software. This scope of expertise gives Progent the ability to identify and integrate the undamaged parts of your IT environment after a ransomware intrusion and reconstruct them rapidly into a viable network. Progent has worked with top insurance providers including Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting Services in Atlanta
For ransomware system recovery services in the Atlanta metro area, phone Progent at 800-993-9400 or see Contact Progent.

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