Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT staff are likely to be slower to become aware of a penetration and are least able to mount a rapid and coordinated response. The more lateral movement ransomware is able to make inside a target's network, the more time it takes to restore core IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to complete the time-critical first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineers can assist businesses in the Atlanta area to locate and quarantine breached devices and guard clean resources from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Atlanta
Modern strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and infiltrate any accessible backups. Data synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration almost impossible and effectively throws the datacenter back to square one. Threat Actors, the cybercriminals responsible for ransomware assault, insist on a ransom payment in exchange for the decryption tools needed to recover scrambled files. Ransomware attacks also try to exfiltrate files and hackers require an extra settlement in exchange for not posting this data or selling it. Even if you can rollback your network to a tolerable point in time, exfiltration can be a big issue depending on the sensitivity of the stolen information.

The restoration process subsequent to ransomware penetration involves several crucial phases, most of which can proceed concurrently if the response workgroup has enough members with the necessary skill sets.

  • Containment: This time-critical first step requires blocking the sideways progress of the attack within your network. The longer a ransomware attack is permitted to run unchecked, the more complex and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Quarantine processes consist of isolating affected endpoint devices from the rest of network to restrict the spread, documenting the IT system, and protecting entry points.
  • System continuity: This involves bringing back the network to a basic useful degree of capability with the least downtime. This effort is usually at the highest level of urgency for the victims of the ransomware assault, who often see it as a life-or-death issue for their business. This project also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and safe endpoint access management. Progent's ransomware recovery experts use state-of-the-art collaboration tools to coordinate the complex recovery process. Progent understands the urgency of working quickly, tirelessly, and in concert with a customer's management and network support staff to prioritize tasks and to put essential resources back online as fast as feasible.
  • Data restoration: The work necessary to restore files impacted by a ransomware attack varies according to the condition of the network, how many files are encrypted, and what restore techniques are required. Ransomware attacks can take down pivotal databases which, if not properly shut down, might need to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other business-critical applications depend on SQL Server. Some detective work may be needed to locate clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were not connected during the ransomware assault. Progent's Altaro VM Backup experts can help you to utilize immutable backup for cloud storage, enabling tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by anyone including administrators. Immutable storage provides an extra level of protection and recoverability in the event of a ransomware breach.
  • Implementing advanced antivirus/ransomware protection: Progent's ProSight ASM uses SentinelOne's machine learning technology to offer small and mid-sized businesses the benefits of the identical AV technology implemented by many of the world's biggest corporations such as Netflix, Visa, and NASDAQ. By delivering in-line malware blocking, detection, containment, recovery and analysis in one integrated platform, ProSight ASM lowers TCO, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the victim and the cyber insurance carrier, if there is one. Activities consist of establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement amount with the victim and the insurance provider; establishing a settlement and schedule with the TA; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency disbursement to the TA; acquiring, reviewing, and using the decryption tool; debugging decryption problems; creating a pristine environment; mapping and connecting datastores to reflect precisely their pre-attack condition; and recovering computers and services.
  • Forensic analysis: This process is aimed at uncovering the ransomware assault's progress across the network from start to finish. This audit trail of how a ransomware attack progressed within the network assists your IT staff to assess the damage and brings to light weaknesses in security policies or work habits that should be rectified to prevent later breaches. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensics is commonly assigned a top priority by the cyber insurance provider. Because forensics can be time consuming, it is essential that other key recovery processes such as business resumption are executed concurrently. Progent has an extensive team of information technology and data security experts with the knowledge and experience required to perform the work of containment, operational resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and onsite IT services across the United States for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco networking, VMware, and major distributions of Linux. Progent's data security experts have earned prestigious certifications including CISA, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP applications. This broad array of expertise gives Progent the ability to salvage and consolidate the surviving pieces of your information system after a ransomware intrusion and reconstruct them rapidly into an operational network. Progent has collaborated with leading cyber insurance providers like Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting Services in Atlanta
For ransomware system recovery consulting services in the Atlanta metro area, call Progent at 800-462-8800 or see Contact Progent.

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