Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when support personnel are likely to be slower to become aware of a penetration and are least able to mount a quick and forceful response. The more lateral movement ransomware is able to make within a victim's system, the more time it takes to recover core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to take the urgent first step in responding to a ransomware attack by containing the malware. Progent's online ransomware expert can assist businesses in the Atlanta area to identify and quarantine breached servers and endpoints and protect clean assets from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Atlanta
Current strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and infiltrate any available backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration almost impossible and basically throws the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a settlement payment for the decryptors required to unlock scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs require an additional settlement for not posting this data on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a major issue depending on the nature of the downloaded information.

The restoration process after a ransomware attack involves a number of crucial phases, most of which can proceed in parallel if the response team has a sufficient number of people with the required skill sets.

  • Containment: This urgent first step involves blocking the lateral progress of ransomware within your network. The more time a ransomware attack is permitted to go unchecked, the more complex and more costly the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment processes consist of cutting off infected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and securing entry points.
  • System continuity: This covers restoring the network to a basic acceptable level of capability with the shortest possible downtime. This process is usually the highest priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also requires the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and mission-critical apps, network topology, and secure remote access management. Progent's ransomware recovery team uses advanced workgroup tools to coordinate the multi-faceted restoration effort. Progent appreciates the urgency of working rapidly, tirelessly, and in concert with a customer's managers and IT group to prioritize activity and to put critical resources back online as quickly as possible.
  • Data restoration: The work required to restore data impacted by a ransomware assault varies according to the condition of the network, the number of files that are affected, and which restore methods are required. Ransomware assaults can take down pivotal databases which, if not properly closed, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on AD, and many manufacturing and other business-critical applications are powered by SQL Server. Often some detective work may be needed to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on staff PCs and laptops that were not connected at the time of the ransomware attack.
  • Setting up advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring offers small and medium-sized companies the benefits of the same anti-virus technology used by some of the world's biggest corporations such as Netflix, Visa, and NASDAQ. By providing in-line malware blocking, detection, containment, restoration and forensics in one integrated platform, ProSight ASM reduces TCO, simplifies administration, and expedites operational continuity. The next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance carrier, if any. Services include determining the kind of ransomware used in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement with the ransomware victim and the insurance carrier; establishing a settlement amount and timeline with the TA; checking compliance with anti-money laundering sanctions; carrying out the crypto-currency payment to the TA; acquiring, learning, and operating the decryptor tool; troubleshooting failed files; building a pristine environment; remapping and reconnecting drives to reflect exactly their pre-encryption condition; and recovering computers and software services.
  • Forensics: This activity is aimed at uncovering the ransomware attack's storyline across the targeted network from beginning to end. This audit trail of how a ransomware attack progressed through the network assists you to assess the damage and highlights shortcomings in security policies or work habits that need to be corrected to prevent later break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect anomalies. Forensic analysis is usually assigned a top priority by the cyber insurance carrier. Since forensics can take time, it is essential that other important recovery processes like operational continuity are executed in parallel. Progent has a large roster of information technology and cybersecurity experts with the skills required to carry out the work of containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and onsite network services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes professionals who have earned high-level certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's data security experts have earned prestigious certifications including CISM, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This breadth of skills allows Progent to salvage and integrate the undamaged parts of your network following a ransomware assault and rebuild them quickly into an operational system. Progent has collaborated with top cyber insurance carriers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Atlanta
For ransomware system restoration consulting in the Atlanta metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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