Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. Because of this, ransomware assaults are commonly launched on weekends and at night, when IT staff are likely to take longer to recognize a breach and are less able to organize a quick and forceful response. The more lateral progress ransomware is able to manage inside a victim's network, the longer it will require to recover core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the time-critical first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineers can help organizations in the Atlanta metro area to locate and quarantine infected devices and guard clean resources from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Atlanta
Current strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and invade any available backups. Files synchronized to the cloud can also be impacted. For a vulnerable environment, this can make system restoration almost impossible and basically throws the IT system back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a ransom fee for the decryptors needed to unlock encrypted data. Ransomware assaults also try to exfiltrate information and TAs demand an additional ransom in exchange for not publishing this information on the dark web. Even if you are able to restore your network to a tolerable date in time, exfiltration can pose a major issue depending on the sensitivity of the downloaded information.

The recovery work subsequent to ransomware penetration involves a number of distinct stages, the majority of which can proceed concurrently if the recovery team has a sufficient number of members with the required skill sets.

  • Containment: This time-critical first response involves blocking the sideways progress of the attack within your network. The more time a ransomware assault is allowed to go unrestricted, the longer and more expensive the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Quarantine activities include cutting off affected endpoints from the rest of network to block the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the network to a basic acceptable level of capability with the least downtime. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and line-of-business applications, network architecture, and safe endpoint access management. Progent's ransomware recovery team uses state-of-the-art collaboration tools to coordinate the complex restoration effort. Progent appreciates the importance of working quickly, continuously, and in unison with a client's management and network support group to prioritize tasks and to get essential resources back online as fast as feasible.
  • Data restoration: The effort required to recover data damaged by a ransomware assault varies according to the state of the network, how many files are encrypted, and which recovery methods are required. Ransomware assaults can take down key databases which, if not gracefully closed, may need to be rebuilt from the beginning. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other business-critical applications depend on SQL Server. Often some detective work could be needed to locate undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on employees' desktop computers and laptops that were off line at the time of the ransomware attack.
  • Deploying modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to offer small and medium-sized businesses the advantages of the identical anti-virus technology deployed by many of the world's largest corporations including Netflix, Citi, and Salesforce. By providing in-line malware filtering, detection, mitigation, repair and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a certified SentinelOne Partner. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the victim and the insurance carrier, if there is one. Services consist of establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance provider; negotiating a settlement amount and timeline with the TA; checking adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the TA; acquiring, learning, and using the decryption tool; debugging decryption problems; creating a clean environment; mapping and reconnecting datastores to reflect precisely their pre-attack state; and restoring computers and services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's progress throughout the network from beginning to end. This audit trail of how a ransomware assault progressed through the network helps your IT staff to evaluate the impact and highlights gaps in policies or work habits that need to be corrected to avoid later breaches. Forensics involves the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensic analysis is usually assigned a top priority by the insurance carrier. Because forensics can be time consuming, it is vital that other important recovery processes like operational continuity are performed concurrently. Progent maintains an extensive roster of information technology and data security experts with the knowledge and experience required to perform the work of containment, operational continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided online and onsite network services throughout the United States for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in core technologies including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned prestigious certifications such as CISA, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning applications. This scope of skills gives Progent the ability to salvage and integrate the undamaged parts of your IT environment after a ransomware intrusion and rebuild them quickly into an operational network. Progent has worked with leading insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Atlanta
For ransomware system recovery services in the Atlanta area, phone Progent at 800-462-8800 or visit Contact Progent.



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  • Les Kent has a 35-year history of successful network integration, business administration, marketing, and operations. He has demonstrated a talent for creating sophisticated information technology solutions while working as a system designer, software developer, project manager, implementation expert, and problem solver for small businesses, start-ups, and major enterprises.


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