Immediate Remote Troubleshooting for Atlanta Georgia IT Networks
Fast Phone Help for Atlanta SystemsFor organizations located in Atlanta Georgia, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex networking problems, plus the services of CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts offer excellent value due to the fact that they have the real-world background and are equipped with the sophisticated technology required to resolve the majority of information system issues rapidly. This lowers direct expenses since service calls accumulate minimal billable minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization benefits additionally in incidental expenses by reducing or eliminating system outages and related losses due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support experience is particularly important for organizations that depend on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged only for the support that you receive. In contrast to many online service companies, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast repairs manage to end up as substantial invoices. Progent's skill at dealing with technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of optimized technologies and field-tested methodologies that ensure the highest degree of efficiency for remote engineering help and repair for IT networks of all sizes. Progent's Technical Response Center can connect to your company's computer system without breaching system security.

Progent's powerful technical support database application keeps extensive records describing the support that Progent's clients have been provided. Progent's team service personnel have access to the specifics of assistance rendered to each Progent customer by any engineer. This history of issues and fixes is stored as a readily accessible support knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft open up additional vast support knowledge bases and allow priority access to manufacturers' internal engineering staff so Progent's online service specialists are able to find the most efficient resolutions quickly.

Remote services available from Progent to companies in Atlanta Georgia include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, subscription-based managed services intended to allow small and mid-size businesses to benefit from the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight series of outsourced network management services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so any looming issues can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities designed to work with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup product vendors to produce ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup processes and enable non-disruptive backup and rapid restoration of important files, applications, system images, and VMs. ProSight DPS helps you avoid data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, user mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. With 2FA, whenever you sign into a protected online account and enter your password you are requested to verify your identity via a unit that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used for this second form of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To learn more about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Support: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Service Desk provides a seamless supplement to your core support group. Client interaction with the Help Desk, delivery of support, issue escalation, ticket generation and tracking, efficiency metrics, and maintenance of the support database are consistent regardless of whether issues are resolved by your in-house support organization, by Progent, or a mix of the two. Your business has complete flexibility to extend or shrink your share of technical support work as needed. Progent provides startup deployment and onboarding of the professional services automation (PSA) software as well as documentation, validation and education. For details about ProSight Co-Managed Call Desk, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your IT environment, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business projects and activities that derive the highest business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables clients to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk consulting services can aid you in building an efficient new Help Desk or improving your established one, selecting or modifying Call Center software products to meet the special demands of your company, or providing temporary online staff to supplement your internal Help Desk resources during unusually busy situations such as software migrations, major updates, or installing new applications.

    Progent's Help Desk team of seasoned network experts gives your workers in Atlanta Georgia fast assistance from a dependable support group with years of background providing telephone-based help and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a crucial contributor to business performance, and Progent's intent is to fix rather than merely report technical issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Group provides remote and in-depth engineering expertise and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and education for Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information on Progent's consulting, programming, and education services, visit Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center2, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Atlanta Georgia online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to suit your environment so that your computer support is proactive rather than reactive. By spotting emerging problems before they cause full-scale emergencies, automated monitoring can minimize inconvenient and expensive service crises. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that incorporate a variety of OS platforms.
How Your Atlanta Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Atlanta Georgia, Progent's online computer support engineers are ready to provide professional and economical system support the instant your organization requires it. More than two decades of offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair network problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Atlanta company deals with a local independent consultant or employs a full time organization that can deal with the majority of network issues, Progent's Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to address unexpected system emergencies or particularly tough integration problems.

Details of Progent's Remote Network Services for Atlanta Georgia
Progent's phone support, Internet-based troubleshooting, system security expertise, and system management services offer offices in Atlanta Georgia the greatest leverage for your IT investment. Whether you need one-time telephone help and remote network repair or ongoing Help Desk support and system management, Progent's professionals can deliver your company enterprise-level IT support while allowing you to avoid the expense and hassle of carrying a large internal IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical knowledge, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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