Onsite and Remote Computer Network Consulting and Troubleshooting

Fast and Affordable Online Support for Atlanta Georgia Information Networks
For companies in Atlanta Georgia, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage because they have the practical background and have access to the sophisticated tools required to solve the majority of information system issues rapidly. Efficient support reduces direct costs since service calls require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more with incidental expenses by reducing or avoiding network downtime and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support experience is particularly valuable in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you owe just for the services that you receive. Unlike many online service firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent situations where fast repairs somehow turn into major bills. Progent's skill at disposing of technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested processes which permit the maximum degree of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's remote service group to interface to your environment remotely without breaching network security.

Progent's powerful technical support database application maintains thorough histories for the service that Progent's customers have been provided. Progent's team service personnel have access to the history of all help delivered to each Progent client by every Progent engineer. This database of problems and solutions is structured as a quickly accessible internal database that permits Progent's remote technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up other massive technical support knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's online consulting specialists are able to come up with optimal solutions quickly.

Online technical services available from Progent to customers in Atlanta Georgia include:

• Authorized Windows Expertise
  Progent's Microsoft-expert remote service experts can provide network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a broad variety of technology support services including Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration, Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration, Windows Server 2008 R2 maintenance, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 migration, Exchange Server 2013 integration, Exchange 2010 management, SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Project Server Online training, Microsoft Access Development and Training, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to assist you company to deploy, integrate, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your cloud-connected mobile devices.

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco CCIE certification is the premier accreditation for networking consultants, and certifies a person's technical knowledge at the master level. CCIEs can resolve even the most difficult challenges associated with network design, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or locating software updates. CCIEs are an excellent cost-effectiveness since their depth of experience permits them to resolve problems quickly. In common cases, less seasoned engineers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can tie into your network via sophisticated on-line troubleshooting tools in order to perform quick, secure, and affordable analysis and remediation.

  Atlanta Metro Area Contact Information:
  Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
  

  Progent locations in Atlanta Metro Area

  City	Address	Phone	Link
  Alpharetta	11175 Cicero Drive, Suite 100 Alpharetta, GA 30022 United States	(678) 436-8815	Alpharetta Network Support Services
  Atlanta	235 Peachtree Street NE, Suite 400 Atlanta, GA 30303 United States	(404) 537-1318	Atlanta Network Support Services
  Sandy Springs	One Glenlake Parkway, Suite 650 Sandy Springs, GA 30328 United States	(678) 899-6420	Sandy Springs Network Support Services

  
  
  

  Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of infrastructure appliances. Cisco networking consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless APs deployment expertise, Cisco wireless controllers support Services, Cisco VPN Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.

• CISSP, ISSAP, and CISM Certified Network Security Engineers
  Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions that can enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to clean up quickly after a serious breach. Security consulting services available from Progent cover in depth network security assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support services to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize local resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.

• VMware Site Recovery Manager Planning and Deployment
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a broad array of information technologies such as network infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.

  Important Linux versions for which Progent offers expertise include:
  — RedHat Linux
  — SUSE
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all key facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and enable non-disruptive backup and rapid restoration of critical files/folders, applications, images, plus VMs. ProSight DPS lets your business protect against data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed backup services in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your IT environment.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management provide organizations of any size a versatile and affordable alternative for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic projects and activities that derive maximum business value from your network. Find out more about Progent's patch management services.

• ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo authentication services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be used for this added means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For details about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting services include:

• Help Desk Expertise
  Progent's Help Desk service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

  Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or enhancing your established organization, identifying or modifying Help Desk software to meet the special requirements of your company, or providing occasional phone support personnel to work with your existing Help Desk resources to deal with demanding events such as software migrations, major upgrades, or installing brand new business software.

  Progent's Help Desk Call Center team of veteran network experts gives your computer users in Atlanta Georgia quick assistance from an effective technical support group with substantial experience offering telephone-based help and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center the reputation as a crucial enabler of business efficiency, and Progent's goal is to solve instead of simply record technical issues.

• Applications Services: Education, Development, and Integration
  Progent's Applications Experts Group offers remote advanced consulting expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To find out more concerning Progent's consulting, customization, and training services, see Progent's Business Application Experts Services.

• Unified and Automated Management of Hybrid Cloud Environments
  Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

• Online IT Infrastructure Monitoring Services
  Progent offers companies in Atlanta Georgia online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so that your network maintenance is proactive and automated. By anticipating possible issues before they grow into downtime, automated monitoring can minimize disruptive and costly information system crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that support a combination of OS platforms.

Even if your Atlanta office deals with a regular independent consultant or employs a full time IT staff that can handle ordinary computer problems, Progent�s Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to resolve sudden network crises or especially challenging integration projects.

Details of Progent's Remote Computer Support for Atlanta Georgia
Progent's phone support, remote troubleshooting, network security consulting, and system administration services offer companies in Atlanta Georgia unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk services and network administration, Progent's experts can provide your office world class network support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's online help services include:

• Fast Telephone Contact with Microsoft Premier Professionals
  Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Atlanta Georgia and is also ideal for networks in more remote regions that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a broad array of Microsoft support utilities, service databases, and on-going education.

• Per Minute Rates to Minimize Costs
  Progent provides remote support on a by-the-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for phone service and asks for no ongoing subscription fee for support services delivered during regular working hours. This keeps you from paying big bills for quick repairs.

• Availability of Cisco Certified Network Infrastructure Experts
  Progent's registered experts for Cisco can provide help from authorized specialists who have experience in designing, deploying, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to build high-speed, reliable, and protected connectivity for local and remote networking.

• Application Specialists Consulting
  Progent's core support offerings include technology integration, MS Exchange Server expertise, network security design, and shared Help Desk services. Progent's Experts Team can provide world-class consulting support for specific business applications. Support offered by the Application Experts Team covers:
  — Microsoft Dynamics GP/Great Plains Consulting and Customization
  — MS Project and Project Online Training
  — Microsoft Office 365 solutions consulting
  — Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
  — Microsoft Office Word and Microsoft Office 365 Word Expertise
  — Business Information (BI) Reporting Development and Troubleshooting
  — Power BI Integration Services
  — UNIX, Linux and Solaris Integration
  — Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
  — Oracle Management and Software Development
  — MySQL Database Administration and Application Design
  — Mac Help
  — Amazon Marketplace Web Service Programming and Debugging

  By providing a convenient one-stop resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that match the unique needs of your company.

• Sophisticated Remote Connectivity Software
  Secure online access allows Progent's service professionals to see exactly what your customers see. This makes it easier to find fast fixes to problems that might otherwise require an expensive onsite visit. Cutting-edge remote access software and experienced technicians together allow Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated network tracking.

• Compatibility with Mainstream VPN Products
  Progent can provide secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

• 24x7 Support for High Network Availability
  For offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum network uptime.

• Help Desk Services
  Progent's Help Desk Call Center programs are designed especially for budget-conscious organizations whose clients need immediate access to a Help Desk Call Center with effective telephone support and full escalation ability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT expertise, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

• In-depth Knowledge of Microsoft's Entire Line of Servers
  Progent can provide in-depth expertise for Microsoft’s leading server products with services such as Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, MS Exchange Server 2016 migration, Exchange 2013 consulting, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.

• Value Pricing
  Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be forced to allow simple problems to fester.

• Full Documentation of IT Services
  Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by every consultant to each client. The practice of documenting and archiving support activity results in more efficient support and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.

• Automated Server Monitoring with Microsoft System Center Operations Manager
  Progent is one of the only consulting companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your IT network from stressful and costly availability losses.