Fast Remote Help for Atlanta Georgia Computer Networks
Immediate Remote Help for Atlanta SystemsFor organizations in Atlanta Georgia, Progent provides online help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve the majority of network problems quickly. This reduces direct expenses because solutions require minimal chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your organization saves even more with incidental costs by reducing or avoiding network outages and associated costs due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is especially helpful for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike typical remote service firms, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and clean model for billing prevent scenarios where speedy. minor repairs manage to end up as major tabs. Progent's penchant for solving technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of customized technologies and field-tested methodologies which allow the maximum degree of efficiency for online consulting and troubleshooting for IT systems of any size. Progent's remote service group can interface to your company's environment remotely without violating corporate security.

Progent's powerful customer support reporting application maintains thorough documentation of the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of services rendered to every Progent client by every consultant. This history of problems and fixes is stored as an easily accessible internal database that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and permit priority access to manufacturers' internal product engineers so Progent's remote consulting specialists are able to determine the most efficient resolutions in the least time.

Online services available from Progent to customers in Atlanta Georgia include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, subscription-based services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top corporations. The ProSight suite of network monitoring and management services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so all potential problems can be addressed before they can impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for managing your client-server infrastructure by offering tools for streamlining common tedious jobs. These can include health monitoring, update management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alert to your designated IT management staff and your Progent consultant so potential problems can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth reporting plug-ins created to work with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your data backup processes and enable non-disruptive backup and fast recovery of critical files, applications, images, and virtual machines. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and give your password you are asked to verify your identity via a unit that only you have and that is accessed using a separate network channel. A broad selection of devices can be used as this second means of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To find out more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed IT Support Center Services
    Progent's Co-managed Service Desk offers a smooth supplement to your corporate IT support staff. Client interaction with the Service Desk, provision of support, issue escalation, trouble ticket creation and updates, performance metrics, and management of the service database are cohesive regardless of whether issues are taken care of by your in-house network support staff, by Progent's team, or a mix of the two. You have unrestricted flexibility to expand or reduce your part of IT support work as needed. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, validation and training. To learn more about ProSight Co-Managed Call Desk, refer to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. In addition to maximizing the security and reliability of your IT environment, Progent's patch management services free up time for your IT team to focus on line-of-business initiatives and activities that derive maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows customers to complete major projects within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Call Center staff of experienced network experts offers your clients in Atlanta Georgia fast contact with a large technical support group with years of experience offering phone consulting and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a significant contributor to company productivity, and Progent's aim is to fix rather than merely track technical problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based professional consulting expertise and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. For additional information on Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center2, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Atlanta Georgia online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can configure Operations Manager for your business so your computer support is proactive and automated. By spotting emerging problems before they grow into crashes, remote monitoring can avoid disruptive and costly service breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or environments that support a combination of platforms.
How Your Atlanta Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Atlanta Georgia, Progent's phone-based network support specialists are ready to deliver professional and affordable IT help the moment your company needs it. More than two decades of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to solve network problems rapidly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Atlanta office works with a regular freelance consultant or maintains a full time organization that can handle typical network issues, Progent's Microsoft certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the time or the experience to resolve sudden system emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Companies in Atlanta Georgia
Progent's online support services allow your Atlanta business to experience the advantages of timely, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your network will derive added strategic value by being more reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your on-site support resources
    For most companies in Atlanta Georgia, local computer support resources, whether represented by freelance consultants or an in-house maintenance staff, can handle the majority of technical problems. However, major troubles may strike when your regular support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual service personnel. In these instances, Progent's on-call support specialists offer a convenient, quick, and budget-friendly way to supplement your regular resources and to pass on useful information to increase your capability to resolve future issues in-house.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller offices commonly rely on individual freelance consultants. While independent service people have less internal costs than larger support organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the lack of reserve personnel may force your company to wait for assistance during an emergency. As your network expands, network unavailability and trouble with critical applications are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a ready source of backup service experts to insure your network stays available.

  • Build a Solid Foundation for Seamless Expansion
    Businesses typically start with an information system implemented on a shoestring budget. Lacking a robust framework, slap-dash repairs often get piled on top of an unstable foundation. As a network grows, reliability and expandability issues can hinder the success of the business. Such badly designed environments need proper assessment, intelligent long-term planning, and extensive technical expertise to evolve to a network infrastructure able to provide the stable foundation to handle critical business demands and ease downstream growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller companies require guidance and technical training to negotiate an increasingly complex maze of technology alternatives capable of promoting business success and enhancing productivity. These companies hardly need a network consultant who is motivated to sell a certain vendor's technology. Network support and product sales can result in a situation where the recommended solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match IT consulting with the best interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical experience, refined remote support software, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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