On-premises and Remote Computer Network Consulting

Fast and Affordable Remote Support for Atlanta Georgia Information Networks
For businesses located in Atlanta Georgia, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the assistance of CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts provide exceptional leverage because they have the practical background and have access to the advanced tools required to resolve most network problems rapidly. This reduces immediate expenses since service calls require minimal billable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online technical support experience is particularly important for organizations that depend on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. Unlike typical remote service organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent situations where speedy. minor solutions manage to end up as big bills. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized technologies and proven methodologies that permit the highest level of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's Technical Response Center to link to your company's system without breaching network security.

Progent's advanced service reporting application maintains thorough histories of the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of assistance delivered to every Progent client by any Progent consultant. This database of problems and solutions is stored as a conveniently accessible internal knowledge base that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft make available additional massive technical databases and permit quick response from vendors' in-house support staff with the result that Progent's remote service specialists can determine the best resolutions in the least time.

Online support offered by Progent to companies in Atlanta Georgia include:

• Certified MS Windows Experts
  Progent's Microsoft-certified remote service professionals can provide network problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a wide variety of technology support such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration, Windows Server 2008 R2 maintenance, MS Exchange 2019 Server planning and configuration, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 maintenance, SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams integration, Microsoft Skype for Business migration support, Lync Server integration, and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server planning, Microsoft Access Application Development and Troubleshooting, Small Business Server support, and Windows Essentials migration and cloud integration.

  Progent also offers a broad array of affordable PC desktop support services to assist you company to install, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services include offering Windows 11 planning and upgrade assistance and Windows 10 configuration support, as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your web-facing mobile devices.

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco CCIE certification is the top recognition for network engineers, and certifies a person's technical skills at the expert level. CCIEs can deal with even the most challenging problems associated with network design, installation, administration, compliance, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating problems with IOS network management utilities and developing workarounds or locating software patches. Cisco CCIEs provide excellent value because their depth of expertise enables them to resolve problems rapidly. In many instances, less qualified consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your network using state-of-the-art on-line support tools to perform quick, safe, and economical diagnosis and remediation.

  Atlanta Metro Area Contact Information:
  Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
  

  Progent locations in Atlanta Metro Area

  City	Address	Phone	Link
  Alpharetta	11175 Cicero Drive, Suite 100 Alpharetta, GA 30022 United States	(678) 436-8815	Alpharetta Network Support Services
  Atlanta	235 Peachtree Street NE, Suite 400 Atlanta, GA 30303 United States	(404) 537-1318	Atlanta Network Support Services
  Sandy Springs	One Glenlake Parkway, Suite 650 Sandy Springs, GA 30328 United States	(678) 899-6420	Sandy Springs Network Support Services

  
  
  

  Progent's CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure devices. Cisco networking support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Catalyst switch integration and support, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless Access Points engineering help, Cisco WiFi controllers integration consulting, Cisco VPN and Security Consulting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is designed to assist organizations to carry out the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware expert can assist businesses to locate and quarantine infected devices and protect undamaged assets from being penetrated. If your Atlanta system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal Services
  Progent's ransomware recovery experts can assist your Atlanta company to restore an IT network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's group of IT security specialists bring the wide selection of knowledge necessary to reconstruct all critical components of a compromised network rapidly and with little data loss. To learn more, see Progent's ransomware cleanup and business continuity services.

• CISM and CISSP Certified Network Security Experts
  Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security solutions to bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to clean up quickly following a serious penetration. Security support services available from Progent include: comprehensive network security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; installing firewalls; establishing safe techniques for remote and mobile access; defending your email infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote support services to help organizations of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your IT team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for recovering applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.

  Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online support services to address a wide array of information technologies such as network architecture, messaging solutions, system and process security, plus UNIX and Windows coexistence. For server economization and easy administration in networks that combine Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.

  Progent's UNIX and Linux consultants can provide emergency phone-based help diagnosing anomalies affecting UNIX/Linux systems powered by leading variants of UNIX such as:
  — Apple Mac OS X
  — Solaris
  — IBM AIX Open UNIX
  — HP-UX
  — Berkeley UNIX (BSD)
  — SGI/Irix
  

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your backup processes and enable non-disruptive backup and rapid recovery of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, user error, malicious employees, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your network.

• Progent's Patch Management: Patch Management Services
  Progent's support services for patch management provide organizations of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services free up time for your IT team to focus on more strategic projects and tasks that derive the highest business value from your network. Read more about Progent's software/firmware update management services.

• ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected application and enter your password you are asked to verify who you are via a device that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized for this second means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several validation devices. To find out more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding suite of in-depth reporting tools created to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's background in these important fields of information technology allows customers to complete major projects within budget and on schedule. Progent's special online engineering services include:

• Call Center Services
  Progent's Help Desk Call Center support programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

  Progent's Help Desk Call Center consulting services can assist you in building an efficient new Call Center or improving your existing one, identifying or enhancing Call Center software products to handle the special needs of your company, or adding temporary online staff to supplement your existing Call Center group during unusually busy situations like software migrations, mass updates, or installing brand new business software.

  Progent's Help Desk Call Center team of veteran network consultants gives your customers in Atlanta Georgia fast access to an effective network service group with years of background offering telephone-based support and remote diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a significant driver of company performance, and Progent's target is to resolve instead of merely annotate IT issues.

• Applications Support: Education, Programming, and Problem Solving
  Progent's Applications Experts Group can supply online advanced consulting support and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, programming, and education for popular Microsoft applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. For more information concerning Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Team.

• Centralized and Streamlined Administration of Hybrid Cloud Networks
  Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center2, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

• Remote Hybrid Network Monitoring Services
  Progent offers companies in Atlanta Georgia online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can customize Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By uncovering looming trouble spots before they expand into full-scale emergencies, automated monitoring can ward off stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or systems powered by a combination of platforms.

Even if your Atlanta business has a local freelance support technician or maintains a full time IT staff that can deal with ordinary computer issues, Progent's Microsoft certified engineers can still provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to deal with sudden network crises or particularly complex integration projects.

Details of Progent's Remote Computer Support for Atlanta Georgia
Progent's online help, remote repair, network security consulting, and system management services give businesses in Atlanta Georgia unparalleled leverage for your IT budget. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk support and system administration, Progent's experts can deliver your business world class network support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

• Fast Telephone Access to Microsoft Premier Professionals
  Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Atlanta Georgia and is also ideal for networks in geographic areas that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a wide selection of Microsoft support utilities, service information, and continuing education.

• By the Minute Rates to Minimize Expenses
  Progent offers remote help on a minute-by-minute basis, so you are charged only for the support you receive. Progent asks for no minimum charge for phone support and imposes no ongoing subscription fee for services provided during regular working hours. This protects you from paying big invoices for routine repairs.

• Access to Cisco Certified Network Infrastructure Specialists
  Progent's certified experts for Cisco can provide access to on-staff professionals who have experience in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and protected infrastructure for local and remote networking.

• Application Experts Team
  Progent's basic consulting services consist of system integration, Microsoft Exchange consulting, system security design, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting support in critical business applications. Help offered by the Application Experts Team includes:
  — Dynamics GP Consulting and Programming
  — Microsoft Project and Project Online Training
  — Office 365 solutions consulting
  — Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
  — Office Word and Office 365 Word Help
  — Business Information (BI) Reporting Consulting and Troubleshooting
  — Power BI Solutions
  — UNIX, Linux and Solaris Integration
  — Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Development and Debugging
  — Oracle DBA Services and Software Development
  — MySQL DBA Services and Application Design
  — Apple Macintosh Consulting
  — Amazon MWS Programming

  By providing a full service centralized resource for network generalists and application experts, Progent can tailor fast, affordable, and comprehensive IT solutions that address the unique needs of your company.

• Sophisticated Remote Access Tools
  Protected online connectivity permits Progent's service professionals to see exactly what your customers see. This makes it easier to find quick fixes to problems that could otherwise require an expensive onsite visit. Effective remote connectivity software and experienced technicians together allow Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in offsite support and remote network tracking.

• Compatibility with Mainstream VPN Gateways
  Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.

• Round-the-Clock Support for High Network Availability
  For organizations with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce maximum system availability.

• Help Desk Outsourcing
  Progent's Help Desk support programs are designed specifically for budget-constrained organizations whose clients require immediate recourse to a Help Desk Call Center with expert telephone support and full escalation ability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, fine tuned remote support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

• Best Practices
  Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, in the trenches of network support, executing a broad range of technical projects for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This means that you get not only expert IT help, but also a support engineer with field-tested approaches for using computer knowledge to solve actual network problems quickly.

• Value Pricing
  Progent's pricing model is to charge for phone support and on-premises help by the minute. Consequently, you pay exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.

• Full Records of Delivered Services
  Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by every consultant to each client. The practice of detailing and archiving service records allows more effective support and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who won't let go of vital service information.

• Automated Network Monitoring with MS System Center Operations Manager
  Progent is one of the only support firms to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your information network from painful and costly availability disruptions.