Fast Remote Help for Atlanta Information Networks
For companies located in Atlanta or anywhere in Georgia, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's remote technical support engineers offer excellent value because they possess the real-world background and are equipped with the sophisticated technology required to resolve the majority of network issues quickly. This reduces direct costs because service calls require minimal billable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally with incidental costs by minimizing or avoiding system downtime and associated losses stemming from business disruption, upset clients, idle employees, and de-focused management. Progent's advanced remote consulting expertise is especially helpful in environments that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's pricing model for remote help is structured to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the support that you actually get. Unlike many remote service firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid situations where fast fixes manage to turn into big bills. Progent's skill at disposing of technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of customized technologies and field-proven processes that allow the highest level of efficiency for online help and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to communicate with your company's system without compromising corporate security.
Progent's advanced technical support database system includes comprehensive records for the service that Progent's clients have received. Progent's team service personnel have access to the details of services delivered to each Progent customer by every engineer. This database of problems and solutions is stored as a conveniently exploitable proprietary knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to come up with optimal solutions quickly.
Remote technical services offered by Progent to companies in Atlanta and throughout the state of Georgia include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support engineers can deliver computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop consulting and support services to help your company to install, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for networking consultants, and validates an individual's technical skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult challenges encountered in network planning, installation, management, compliance, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their deep expertise permits them to find solutions for problems quickly. In many cases, less seasoned service providers can wrestle for many hours or even days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your computer system via the latest on-line support tools to perform efficient, safe, and affordable analysis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's CCIEs offer consulting for the entire range of Cisco's top-selling selection of infrastructure products. Cisco technology expertise offered by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless APs deployment support, Cisco wireless controllers support Services, Cisco VPN engineering support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security services to bolster the safety of your Windows, Apple macOS and OS X, Linux network against assaults or help your company to recover quickly after a serious breach. Security consulting services available from Progent include: in depth data security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious assaults; configuring firewalls; establishing secure techniques for remote and mobile connectivity; defending your email system from spam and DHA attacks; and managing 24x7 network monitoring.
Progent offers advanced remote consulting to help organizations of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering applications and services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote consulting services to cover a wide range of computer technologies including network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in environments that combine Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems promotes quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent remote help troubleshooting problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight suite of IT management outsourcing services covers all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete major projects economically and on schedule. Progent's special online consulting services include:
How Your Atlanta Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Call Center service offerings for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Call Center consulting services can guide you in building an efficient new Help Desk or enhancing your current one, evaluating or enhancing Call Center software to address the special needs of your business, or adding temporary online personnel to reinforce your in-house Call Center group to deal with unusually busy situations like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk staff of experienced network professionals offers your workers in Atlanta or anywhere in the state of Georgia rapid assistance from a dependable support resource with substantial background providing phone support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center recognition as a solid contributor to company efficiency, and Progent's goal is to solve instead of just track IT problems.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Team offers phone-based professional engineering support and training in special application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Atlanta, or anywhere in the state of Georgia, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By detecting looming trouble spots before they evolve into crashes, proactive monitoring can head off stressful and expensive network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments that support multiple operating systems.
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Atlanta or throughout the state of Georgia, Progent's online computer support engineers are ready to provide professional and economical system help the moment your business requires it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to fix computer problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.
Even if your Atlanta office deals with a local independent support technician or employs a full time organization that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to handle unexpected network crises or particularly challenging integration problems.
Features of Progent's Remote Computer Services for Atlanta
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services offer companies in Atlanta or anywhere in the state of Georgia unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk call center support and system management, Progent's professionals can provide your business world class network support while allowing you to eliminate the cost and hassle of running a full-service in-house IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Atlanta and is also ideal for customers in more remote regions of Georgia that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a broad range of Microsoft support tools, service databases, and on-going training.
- Per Minute Rates to Reduce Costs
Progent offers online support on a minute-by-minute basis, so you pay only for the services you receive. Progent requires no minimum charge for phone support and asks for no monthly retainer for support services delivered during regular working hours. This keeps you from facing big bills for simple fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide the services of on-staff specialists who have skill in designing, implementing, and supporting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support offerings consist of system integration, MS Exchange expertise, corporate security design, and Help Desk sharing services. Progent's Application Experts Team offers world-class consulting support for critical business applications. Support available from the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management Support and Application Programming
Apple Macintosh Support
Amazon Marketplace Web Service Software Integration
By providing a convenient one-stop resource for network generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough information technology solutions that align with the specific requirements of your company.
- Sophisticated Online Access Tools
Secure remote connectivity allows Progent's support experts to observe precisely what your users see. This makes it possible to produce quick fixes to problems that might otherwise require a costly personal service call. Sophisticated online access tools and expert technicians combine to allow Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite support and automated system monitoring.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Service for High Network Uptime
For businesses with line-of-business applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk support programs are designed specifically for budget-conscious companies whose workers need instant recourse to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical experience, refined remote support software, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Servers
Progent offers world-class support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 migration, Windows 2003 Server upgrades, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits by the minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be tempted to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Businesses who utilize trusted independent service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.