Fast Remote Troubleshooting for Atlanta Computer Networks
For businesses located in Atlanta or anywhere in Georgia, Progent offers online help for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with advanced security design and diagnostic issues.
Progent's remote support engineers offer excellent value because they possess the practical experience and are equipped with the advanced tools necessary to resolve most information system problems rapidly. This lowers immediate expenses because solutions require minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your office. Your organization benefits even more with indirect expenses by reducing or eliminating system outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support experience is particularly helpful for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's pricing policy for remote help is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the services that you receive. In contrast to many online service firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent situations where fast repairs somehow end up as big tabs. Progent's skill at handling problems efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven methodologies that ensure the highest level of effectiveness for online help and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to communicate with your network remotely without violating system security.
Progent's advanced service reporting system stores extensive histories describing all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of services provided to each Progent customer by any engineer. This database of issues and fixes is structured as a quickly searchable proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and allow fast access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to come up with optimal resolutions promptly.
Online technical services available from Progent to companies in Atlanta and anywhere in the state of Georgia include:
Certified MS Windows Expertise
Progent's Microsoft-premier online support professionals can provide computer system problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 application development, SharePoint Server 2016 migration consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop consulting and support services to assist your company to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop support services include providing Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and indicates an individual's technical skills at the expert level. Cisco-qualified CCIEs know how to deal with the most complex problems encountered in network planning, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or locating software updates. Cisco CCIEs offer excellent value since their depth of expertise enables them to fix problems rapidly. In common cases, less experienced service providers can wrestle for hours or days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system using state-of-the-art remote troubleshooting technology in order to provide quick, secure, and economical diagnosis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's CCIEs can provide expertise in the entire range of Cisco's popular selection of infrastructure products. Cisco technology expertise provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch support, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless APs planning and integration help, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Integration help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection services to enhance the safety of your Windows, macOS and OS X, Linux environment against assaults or help your company to recover quickly following a damaging breach. Security consulting services available from Progent include: thorough data security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious attacks; configuring firewalls; establishing safe mechanisms for remote and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Progent can provide expert online support to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize local IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for recovering applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a wide range of computer technologies such as network architecture, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Windows or Linux-based solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent online assistance diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Apple Mac OS X
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same advanced technology used by many of the world's leading corporations. The ProSight series of outsourced network management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important areas of information technology allows clients to execute major projects economically and on time. Progent's project-based remote consulting services include:
How Your Atlanta Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for companies who don't have the money or time to create an internal Help Desk Call Center but who want quick response from a dependable Help Desk Call Center with professional phone support plus the expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent reinforcement of your existing Help Desk staff. Progent's Virtual Call Center can operate as a an escalation resource to resolve the toughest technical problems, or be ready in hectic situations when your regular resources are too busy.
Progent's Help Desk staff of seasoned information technology consultants gives your workers in Atlanta or anywhere in the state of Georgia rapid assistance from an efficient technical support group with extensive background delivering telephone-based support and online troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a solid driver of business success, and Progent's policy is to fix rather than just record network issues.
- Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff provides phone-based advanced consulting support and education in specific application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, programming, and education for familiar Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Atlanta, or anywhere in the state of Georgia, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your business so your network support is proactive and automated. By anticipating possible issues before they expand into full-scale emergencies, automated monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a combination of platforms.
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Atlanta or anywhere in the state of Georgia, Progent's phone-based computer support specialists are ready to deliver professional and economical IT help the moment your company has to have it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to solve network problems rapidly while eliminating the expense and lost time associated with in-person support visits.
Even if your Atlanta office deals with a local independent support technician or employs an in-house organization that know how to handle the majority of network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to address sudden system crises or particularly complicated integration projects.
Benefits of Progent's Network Help for Companies in Atlanta
Progent's remote IT consulting services enable your Atlanta organization to realize the benefits of timely, world-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire greater strategic worth by being increasingly reliable, productive, and secure. Advantages to your business include:
- Convenient remote extension of your on-site support resources
For most offices in Atlanta or anywhere in Georgia, local network support resources, whether made up of outside consultants or an in-house maintenance staff, can solve typical technical problems. However, IT crises can strike when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your usual support personnel. In these situations, Progent's on-call service specialists provide an easy, quick, and affordable way to augment your local help and to pass on useful information to increase your capability to deal with downstream issues locally.
- Less Dependence on Freelance Service Providers
For IT support, smaller companies commonly depend on independent freelance consultants. While independent consultants carry smaller overhead than big support firms and can afford to charge marginally less, they are occasionally overextended, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the lack of fallback personnel may require your business to go without assistance during an emergency. As your business expands, network unavailability and trouble with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup service expertise to insure your network is always available.
- Create a Solid Foundation for Seamless Expansion
Companies often start with an IT system created on a shoestring budget. Without a robust framework, slap-dash fixes can get thrown onto a weak foundation. As a company grows, reliability and scalability problems can hinder the success of the organization. These badly designed systems need careful assessment, smart strategic planning, and wide IT expertise to evolve to a network infrastructure able to provide the stable foundation to meet critical business demands and simplify future expansion.
- Interact with Solution Providers Rather Than Technology Sellers
Smaller businesses need advice and technical education to navigate through an ever more complex maze of product alternatives available for promoting business growth and enhancing efficiency. They hardly need a computer consultant who is motivated to resell a certain vendor's products. Network support and product selling can lead to a situation where the recommended
solution is designed around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match IT consulting with the best interests of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT background, fine tuned support tools, and understanding of enterprise networking allow offices to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, at the forefront of network service, executing a broad variety of technical projects for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This means that you get not just world-class IT help, but also a consultant with proven methods for using technical knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during regular business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be tempted to allow simple problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports sent by each staff member to each customer. The discipline of detailing and archiving service records allows more effective support and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.