Computer Consulting for

Greater Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Atlanta Metro Area.

Fast and Affordable Remote Support for Atlanta IT Networks
For businesses located in Atlanta or anywhere in the state of Georgia, Progent offers online help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified security experts to handle high-level security design and diagnostic jobs.

Progent's online technical support experts provide exceptional value due to the fact that they possess the practical background and are equipped with the advanced technology necessary to solve most information system issues rapidly. This lowers immediate costs because solutions require fewer billable minutes. Online help also avoids the cost of sending an engineer to your office. Your organization saves additionally in incidental expenses by reducing or avoiding network outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support experience is particularly helpful in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical online service organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with scenarios where quick repairs manage to end up as big bills. Progent's skill at disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven processes that promote the maximum level of efficiency for remote engineering help and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's Technical Response Center to access your system remotely without compromising corporate security.

Progent's proven customer support database application maintains detailed documentation describing all support that Progent's clients have been provided. Progent's team service personnel have access to the history of services rendered to each client by every Progent consultant. This history of trouble tickets and repairs is stored as a readily exploitable support database that allows Progent's online support professionals to share their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's remote consulting specialists can come up with optimal resolutions in the least time.

Online support available from Progent to clients in Atlanta and throughout the state of Georgia include:

• Certified MS Windows Expertise
  Progent's Microsoft-qualified remote support professionals can provide network problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a wide range of technology support services including Windows Server 2019 migration, Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 development, Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server planning, Microsoft Office Access Application Development and Troubleshooting, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a broad range of affordable desktop consulting and support services to help you company to install, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade support as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and cloud-connected mobile devices.

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
  The Cisco CCIE credential is the premier accreditation for network consultants, and certifies a person's networking skills at the master level. Cisco CCIEs know how to resolve the most stubborn issues encountered in network infrastructure planning, deployment, management, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with IOS network management utilities and coming up with workarounds or locating software updates. CCIEs represent an exceptional value since their broad expertise enables them to find solutions for problems quickly. In typical cases, less seasoned engineers can struggle for hours or days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can connect to your environment via sophisticated on-line troubleshooting technology in order to perform fast, secure, and economical analysis and repair.

  Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of connectivity appliances by providing consulting services such as:

  • ASA 5500-X Next Generation Firewalls with Firepower Services Integration and Debugging
  • Cisco Routers Engineering Services
  • Catalyst Switches Consulting and Support Services
  • Nexus Switches Support and Troubleshooting Services
  • Meraki MS Switches Support and Troubleshooting Expertise
  • Aironet Access Points Design Expertise
  • Cisco WiFi Controllers Support Services
  • Cisco Meraki Access Points Deployment Help
  • Cisco Unified Communications Manager (CallManager) Planning and Deployment
  • Cisco Voice over IP Phones and IP Video Desktop Phones Consulting Services and Wireless IP Phone Integration
  • Cisco VPN and Security Integration Expertise
  • SIP and CUBE Infrastructure Solutions: SIP PSTN Trunks and CUBE Integration Consulting

• CISSP and ISSAP Qualified System Security Specialists
  Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your business to recover rapidly following a serious penetration. Security consulting services available from Progent include: comprehensive data security assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; setting up firewalls; building secure mechanisms for off-site and mobile access; securing your messaging system from spam and directory harvest attacks; and instituting round-the-clock network monitoring.

• Cloud Integration
  Progent can provide expert online support to help companies of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

• VMware Site Recovery Manager and NSX Planning and Deployment
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for recovering services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.

  Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the basic IP network.

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to address a broad spectrum of computer technologies including system infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux environments. Progent's group-based methodology for solving technical problems enables fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.

  Important Linux platforms for which Progent offers expertise include:
  — RedHat Linux
  — SUSE Linux
  — Debian-GNU
  — Slackware
  — Ubuntu
  

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight series of network monitoring and management services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows customers to complete major initiatives economically and on time. Progent's special remote engineering solutions include:

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for companies who don't have the resources to create an internal Help Desk but who want fast communication with a dependable Help Desk with proficient phone assistance as well as the ability to escalate the most challenging tasks to advanced engineers.

  Progent’s Virtual Help Desk Call Center is designed for larger companies and acts as a transparent extension of your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle the most difficult technical issues, or be available in hectic situations when your regular support engineers are overwhelmed.

  Progent's Help Desk Call Center team of seasoned network professionals provides your clients in Atlanta or anywhere in the state of Georgia instant access to an efficient network service resource with years of experience delivering phone consulting and online repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center the reputation as a major contributor to business performance, and Progent's intent is to solve and not simply annotate IT issues.

• Business Applications Support: Education, Programming, and Troubleshooting
  Progent's Applications Consulting Team provides remote and in-depth engineering expertise and training in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, custom development, and education services, see Progent's Applications Experts Team.

• Centralized and Streamlined Management of Hybrid Cloud Environments
  Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

• Online Hybrid Network Monitoring and Reporting Support
  Progent offers companies in Atlanta, or anywhere in the state of Georgia, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so your network support is proactive and automated. By detecting emerging trouble spots before they cause downtime, system monitoring can head off disruptive and costly information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on multiple operating systems.

Even if your Atlanta business works with a regular freelance consultant or employs an in-house organization that can deal with the majority of network problems, Progent’s Microsoft certified engineers can offer an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to fix unexpected system crises or especially tough integration projects.

Features of Progent's Remote Computer Services for Atlanta
Progent's phone help, Internet-based repair, system security expertise, and network management services offer companies in Atlanta or throughout the state of Georgia unparalleled leverage for your IT investment. Whether you need one-time phone help and remote network repair or full-time Help Desk outsourcing services and network administration, Progent's professionals can provide your business enterprise-level IT support while allowing you to avoid the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

• Fast Telephone Contact with Microsoft Qualified Support Specialists
  Progent's team of Microsoft-certified technicians can provide fast and economical expertise to companies in Atlanta and is also ideal for networks in geographic areas of Georgia that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad array of Microsoft support tools, service information, and continuing training.

• By the Minute Billing to Reduce Expenses
  Progent offers remote support on a per-minute billing plan, so you are charged only for the support you use. Progent has no minimum charge for online support and requires no periodic retainer for support services provided during regular working hours. This keeps you from paying big invoices for routine repairs.

• Access to Cisco Network Architecture Specialists
  Progent's certified experts for Cisco offers access to authorized specialists with experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and protected connectivity for local and remote networking.

• Application Specialists Team
  Progent's basic support offerings consist of system integration, Microsoft Exchange consulting, network security planning, and Help Desk Call Center support. Progent's Experts Team can provide in-depth consulting support in critical business applications. Support available from the Application Experts Team includes:
  — Dynamics GP/Great Plains Support and Programming
  — MS Project Training
  — Office 365 integration support
  — Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
  — Microsoft Office Word and Microsoft Office 365 Word Help
  — BI Reporting Development and Training
  — Business Information (BI) Reporting Development and Training
  — UNIX, Linux and Sun Solaris Help
  — Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Troubleshooting
  — Oracle Management Support and Software Programming
  — MySQL Project Management and Application Programming
  — Mac Integration
  — Amazon MWS Programming

  By offering a convenient centralized source for IT generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive IT solutions that fit the unique requirements of your company.

• Sophisticated Online Connectivity Software
  Secure remote access permits Progent's support experts to observe exactly what your customers see. This makes it easier to produce fast solutions to issues that might otherwise require a costly personal visit. State-of-the-art online access software and expert engineers together allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in online support and automated network analysis.

• Compatibility with Leading VPN Gateways
  Progent can provide safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.

• Round-the-Clock Support for Maximum System Uptime
  For offices with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high system availability.

• Help Desk Services
  Progent's Help Desk outsourcing services are designed specifically for budget-conscious companies whose clients need immediate recourse to a Help Desk service with expert phone support and full escalation capability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT background, fine tuned support software, and understanding of corporate IT enable offices to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

• Certified Knowledge of Microsoft's Full Line of Server Platforms
  Progent can provide in-depth expertise for Microsoft’s popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server maintenance.

• Value Pricing
  Progent's pricing policy is to charge for online support and in-person help by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you will not be tempted to permit less critical problems to fester.

• Full Records of Delivered Services
  Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by every staff member to each client. The discipline of documenting and organizing support activity allows more effective service and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who won’t release the keys to the kingdom.

• Automated Network Monitoring with Microsoft Operations Manager
  Progent is one of the few IT service firms to offer round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly service losses.

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