Fast and Affordable Remote Technical Support for Atlanta Georgia Networks
Immediate Online Consulting for Atlanta NetworksFor businesses located in Atlanta Georgia, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated technology needed to resolve the majority of network problems quickly. Efficient support lowers immediate costs since service calls require fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves even more in indirect costs by minimizing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting expertise is especially helpful for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.

Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. Unlike many remote support companies, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid scenarios where fast fixes manage to turn into large bills. Progent's penchant for disposing of problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized tools and field-proven processes which promote the maximum degree of effectiveness for online technical support and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's Technical Response Center to communicate with your network without breaching system security.

Progent's powerful service database system keeps extensive documentation of the service that Progent's customers have received. Progent's staff consultants have the benefit of the details of all help rendered to every Progent client by any engineer. This archive of anomalies and repairs is stored as a quickly searchable support database that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support services improves over time. Progent's extensive list of certifications and working associations with major vendors such as Cisco and Microsoft open up other extensive technical support databases and allow fast response from manufacturers' internal support staff with the result that Progent's remote service specialists are able to arrive at the most efficient resolutions promptly.

Remote support services offered by Progent to customers in Atlanta Georgia include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all key areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing rates for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting expertise can assist you in building an effective new Call Center or improving your established organization, selecting or customizing Help Desk application software to meet the particular requirements of your corporation, or adding occasional online staff to supplement your in-house Call Center resources to handle high-demand situations like software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk team of veteran information technology experts provides your customers in Atlanta Georgia fast assistance from a dependable support resource with years of background providing telephone-based help and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk recognition as a significant enabler of company success, and Progent's policy is to solve and not just document network problems.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Group provides online professional engineering expertise and education in key application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, customization, and education offerings, see Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Atlanta Georgia online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your business so your computer maintenance is proactive and automated. By exposing emerging trouble spots before they evolve into crashes, system monitoring can avoid stressful and costly network crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks that support a mix of operating systems.
How Your Atlanta Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Atlanta Georgia, Progent's online network support engineers can deliver expert and economical system help the instant your company needs it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve network problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Atlanta business relies on a regular freelance support technician or employs a full time organization that know how to deal with the majority of network issues, Progent’s Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to fix unexpected system emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Companies in Atlanta Georgia
Progent's online network troubleshooting services enable your Atlanta company to experience the benefits of timely, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic worth by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your local IT resources
    With most organizations in Atlanta Georgia, local computer service providers, whether represented by freelance consultants or an in-house IT staff, can resolve typical technical problems. On the other hand, major troubles may strike when your regular support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your local support technicians. In these instances, Progent's on-call service professionals offer an easy, quick, and affordable way to supplement your local resources and to convey valuable knowledge to improve your capability to deal with future problems locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller companies often depend on individual freelance service providers. Although freelance consultants have smaller internal costs than big service organizations and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the absence of backup personnel may force your business to go without help during an emergency. As your network grows, system downtime and trouble with critical applications become more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of backup support experts to insure your IT system is always up and running.

  • Build a Scalable Basis for Seamless Growth
    Businesses typically start with an IT architecture implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes can get piled onto a weak foundation. As a network grows, reliability and scalability problems can impede the productivity of the business. These badly built systems need careful analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a system architecture able to offer the stable foundation to meet critical business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller offices need advice and technical education to navigate through an ever more complex maze of product options capable of promoting business success and enhancing efficiency. Businesses do not need a network consultant who is attempting to resell a certain vendor's technology. Network support and product sales can result in a situation where the proposed solution is built around a profitable product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match IT expertise with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT background, fine tuned support software, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, in the trenches of IT support, executing a broad variety of IT projects for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This means that you get not only world-class IT skills, but also a consultant with proven approaches for using technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Companies who work with familiar freelance consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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