Fast and Affordable Online Technical Support for Atlanta Georgia Computer Networks
Fast Online Technical Support for Atlanta NetworksFor organizations located in Atlanta Georgia, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools needed to resolve most information system issues rapidly. Efficient support reduces direct expenses because solutions use up minimal billable minutes. Online help also avoids the cost of sending an engineer to your office. Your company saves even more with indirect costs by minimizing or avoiding network outages and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is particularly valuable in environments that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's pricing policy for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike typical online support companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where speedy. minor fixes manage to end up as big tabs. Progent's skill at dealing with problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven methodologies which permit the maximum level of efficiency for remote engineering help and repair for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's remote service group to interface to your network remotely without compromising corporate security.

Progent's sophisticated customer support database system maintains thorough histories for all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of assistance delivered to every Progent client by any engineer. This history of anomalies and repairs is structured as a readily exploitable support database that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft open up additional massive support databases and allow fast access to vendors' internal support staff so Progent's remote service experts are able to find the most efficient solutions quickly.

Remote technical services available from Progent to companies in Atlanta Georgia include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services designed to allow small and medium-size businesses to utilize the same cutting-edge technology used by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so all looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows clients to execute major projects economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Call Center consulting support can aid you in building an efficient new Help Desk or enhancing your existing organization, identifying or enhancing Help Desk Call Center software to meet the special needs of your business, or providing temporary online personnel to supplement your in-house Help Desk resources to handle demanding events like software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk team of veteran network professionals provides your clients in Atlanta Georgia quick access to a dependable technical support resource with substantial experience offering telephone-based consulting and online repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center the reputation as a major enabler of business efficiency, and Progent's intent is to resolve and not merely report IT problems.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Atlanta Georgia remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your IT maintenance is proactive and automated. By exposing potential trouble spots before they cause downtime, automated monitoring can ward off disruptive and costly service breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that incorporate multiple platforms.
How Your Atlanta Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Atlanta Georgia, Progent's online computer support specialists are ready to provide effective and cost-effective system help the instant your organization has to have it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to fix IT problems quickly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Atlanta office deals with a local freelance consultant or employs an in-house organization that can handle typical network problems, Progent’s Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the time or the knowledge to fix unexpected system crises or particularly tough integration projects.

Benefits of Progent's IT Support for Offices in Atlanta Georgia
Progent's remote support services allow your Atlanta organization to experience the benefits of on-call, world-class network support without the expense of managing an in-house IT organization. Your information system will derive added strategic worth by being increasingly reliable, productive, and secure. Benefits to your business include:

  • Seamless virtual extension of your local IT resources
    With most organizations in Atlanta Georgia, nearby computer service resources, whether consisting of outside consultants or an internal maintenance staff, can resolve typical network problems. However, IT crises can strike when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite service technicians. In these instances, Progent's online service specialists provide a convenient, quick, and budget-friendly solution to augment your regular resources and to pass on useful knowledge to increase your capability to resolve future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller offices commonly depend on individual freelance service providers. Although independent service people carry smaller overhead than larger support firms and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the absence of backup personnel may force your company to wait for assistance during an IT crisis. As your business grows, system unavailability and trouble with critical software become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve support expertise to make sure your IT system remains available.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses typically start with an IT system created on a shoestring budget. Without a proper infrastructure, slap-dash repairs often get thrown onto an unstable foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. These poorly designed systems need proper analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a network infrastructure that can deliver the solid foundation to handle current business demands and ease downstream growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller organizations need advice and technical training to negotiate an ever more complicated maze of product alternatives capable of promoting business success and improving productivity. Businesses hardly need a computer engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product selling can result in a situation where the recommended solution is designed around a predetermined technology rather than the true requirements of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match technical consulting with the real interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT knowledge, refined remote support tools, and familiarity with corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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