Fast Remote Help for Atlanta Information Networks
Fast Online Support for Atlanta SystemsFor companies located in Atlanta or anywhere in Georgia, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's remote technical support engineers offer excellent value because they possess the real-world background and are equipped with the sophisticated technology required to resolve the majority of network issues quickly. This reduces direct costs because service calls require minimal billable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally with incidental costs by minimizing or avoiding system downtime and associated losses stemming from business disruption, upset clients, idle employees, and de-focused management. Progent's advanced remote consulting expertise is especially helpful in environments that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for remote help is structured to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the support that you actually get. Unlike many remote service firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid situations where fast fixes manage to turn into big bills. Progent's skill at disposing of technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of customized technologies and field-proven processes that allow the highest level of efficiency for online help and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to communicate with your company's system without compromising corporate security.

Progent's advanced technical support database system includes comprehensive records for the service that Progent's clients have received. Progent's team service personnel have access to the details of services delivered to each Progent customer by every engineer. This database of problems and solutions is stored as a conveniently exploitable proprietary knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to come up with optimal solutions quickly.

Remote technical services offered by Progent to companies in Atlanta and throughout the state of Georgia include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight suite of IT management outsourcing services covers all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete major projects economically and on schedule. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Call Center service offerings for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Call Center consulting services can guide you in building an efficient new Help Desk or enhancing your current one, evaluating or enhancing Call Center software to address the special needs of your business, or adding temporary online personnel to reinforce your in-house Call Center group to deal with unusually busy situations like software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk staff of experienced network professionals offers your workers in Atlanta or anywhere in the state of Georgia rapid assistance from a dependable support resource with substantial background providing phone support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center recognition as a solid contributor to company efficiency, and Progent's goal is to solve instead of just track IT problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Team offers phone-based professional engineering support and training in special application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Atlanta, or anywhere in the state of Georgia, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By detecting looming trouble spots before they evolve into crashes, proactive monitoring can head off stressful and expensive network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments that support multiple operating systems.
How Your Atlanta Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Atlanta or throughout the state of Georgia, Progent's online computer support engineers are ready to provide professional and economical system help the moment your business requires it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to fix computer problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Atlanta office deals with a local independent support technician or employs a full time organization that can deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to handle unexpected network crises or particularly challenging integration problems.

Features of Progent's Remote Computer Services for Atlanta
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services offer companies in Atlanta or anywhere in the state of Georgia unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk call center support and system management, Progent's professionals can provide your business world class network support while allowing you to eliminate the cost and hassle of running a full-service in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical experience, refined remote support software, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Complete Line of Servers
    Progent offers world-class support for Microsoft’s powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 migration, Windows 2003 Server upgrades, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits by the minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be tempted to permit minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Businesses who utilize trusted independent service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.