Greater Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Atlanta Metro Area.

Greater Atlanta Metro Area Onsite IT Consulting
Progent locations in the Greater Atlanta Metro Area

City Street Address Contact Information
Atlanta, GA 235 Peachtree Street NE
Suite 400
Atlanta, Georgia 30303		 Sales Phone: 404-537-1318

Link: Atlanta, GA Network Support Services
Sandy Springs, GA One Glenlake Parkway
Suite 650
Atlanta, Georgia 30328		 Sales Phone: 678-899-6420

Link: Sandy Springs, GA Network Support Services

Immediate Remote Support for Atlanta Networks
Immediate Online Technical Support for Atlanta NetworksFor businesses in Atlanta or anywhere in the state of Georgia, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISA and CISSP-qualified security consultants to help with high-level security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional value because they have the real-world background and have access to the sophisticated technology necessary to resolve the majority of information system problems rapidly. This reduces immediate expenses since service calls require minimal chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization saves even more in indirect expenses by minimizing or eliminating network outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online consulting experience is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for pricing avoid situations where fast solutions manage to end up as major invoices. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized tools and field-proven methodologies which ensure the highest degree of effectiveness for online engineering help and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to link to your company's network without breaching network security.

Progent's advanced service reporting system maintains detailed documentation describing all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of assistance provided to every Progent client by any Progent consultant. This history of anomalies and resolutions is stored as a quickly exploitable internal knowledge base that enables Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft open up other massive technical support knowledge bases and allow priority response from vendors' in-house product engineers so Progent's remote service specialists are able to come up with the most efficient resolutions promptly.

Online support services provided by Progent to clients in Atlanta and throughout the state of Georgia include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who lack the money or time to build and maintain an internal Help Desk Call Center but who need fast access to an efficient Call Center with professional phone assistance as well as the technical depth to escalate complex problems to advanced consultants.

    Progent's Help Desk consulting support can assist you in building an effective new Help Desk or enhancing your current organization, evaluating or modifying Help Desk application software to meet the particular demands of your corporation, or adding temporary online personnel to supplement your internal Help Desk Call Center group during unusually busy scenarios such as software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk team of seasoned information technology consultants provides your workers in Atlanta or anywhere in the state of Georgia quick contact with a reliable support resource with years of experience providing phone support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a crucial driver of company success, and Progent's intent is to resolve rather than merely record network problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply online advanced engineering support and training in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for popular Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Atlanta, or anywhere in the state of Georgia, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so your network support is proactive and automated. By exposing possible problems before they result in downtime, system monitoring can ward off inconvenient and costly information system crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems based on a variety of OS platforms.
How Your Atlanta Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Atlanta or throughout the state of Georgia, Progent's online network support engineers are ready to deliver professional and cost-effective system support whenever your company has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix IT problems rapidly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your Atlanta company has a local freelance support technician or maintains an in-house organization that know how to handle the majority of computer problems, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the time or the experience to solve unexpected system crises or particularly tough integration problems.

Features of Progent's Online Computer Support for Atlanta
Progent's online help, remote repair, network security consulting, and network management services offer companies in Atlanta or anywhere in the state of Georgia the greatest leverage for your IT investment. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk Call Center services and network administration, Progent's experts can provide your office world class IT support while permitting you to eliminate the cost and administration overhead of running a large internal IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical knowledge, refined remote support software, and familiarity with enterprise networking enable offices to avoid the limitations of excessive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.















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