Fast and Affordable Remote Technical Support for Atlanta Georgia Computer Networks
For companies in Atlanta Georgia, Progent offers online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex networking issues, as well as the services of CISSP-qualified security experts to help with advanced security design and diagnostic jobs.
Progent's remote support experts offer exceptional value because they have the practical experience and are equipped with the advanced tools needed to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses because solutions use up fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally in indirect costs by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced online consulting expertise is particularly important for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike typical online service companies, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where fast fixes manage to turn into major invoices. Progent's skill at handling problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of optimized technologies and field-tested methodologies which promote the highest level of efficiency for online help and repair for information systems of any size. Progent offers safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to interface to your system without compromising network security.
Progent's powerful service reporting system stores detailed documentation describing all service that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of support provided to each client by every engineer. This database of problems and resolutions is structured as a quickly accessible internal database that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft make available other massive support knowledge bases and allow priority access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to determine optimal resolutions quickly.
Remote technical support services offered by Progent to customers in Atlanta Georgia include:
Certified Windows Experts
Progent's Microsoft-premier remote service engineers can provide network problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop consulting and support services to assist you company to deploy, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for networking professionals, and validates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs can handle even the most challenging challenges occurring in network design, installation, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating program patches. Cisco CCIEs provide excellent cost-effectiveness because their depth of experience permits them to solve problems rapidly. In common cases, less qualified consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE engineers can interface to your network by means of the latest remote support tools in order to provide quick, secure, and economical diagnosis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading selection of infrastructure products by delivering consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of system protection services to strengthen the safety of your Windows, Apple macOS and OS X, or Linux network against assaults or help your company to recuperate rapidly following a serious penetration. Security support services offered by Progent cover comprehensive information security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; configuring firewalls; designing secure techniques for off-site and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting support to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize on-premises resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide spectrum of information technologies including network infrastructure, email systems, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in environments that include Linux with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Atlanta Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting support can aid you in building an effective new Call Center or improving your established organization, identifying or modifying Help Desk application software to address the unique requirements of your company, or providing occasional phone support personnel to reinforce your existing Call Center resources during high-demand situations like software transitions, mass upgrades, or installing brand new applications.
Progent's Call Center staff of seasoned information technology professionals offers your clients in Atlanta Georgia immediate contact with a dependable technical support resource with years of experience providing telephone-based help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid driver of business success, and Progent's intent is to solve instead of merely track network issues.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Team provides remote and in-depth engineering support and training in specific application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, customization, and education offerings, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Atlanta Georgia online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your business so that your IT maintenance is proactive rather than reactive. By detecting potential trouble spots before they evolve into downtime, proactive monitoring can minimize disruptive and costly service breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that support a variety of operating systems.
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Atlanta Georgia, Progent's online network support engineers can provide effective and economical IT support whenever your organization requires it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to solve network problems rapidly while eliminating the cost and lost time that comes with in-person support visits.
Even if your Atlanta office works with a regular independent support technician or employs an in-house organization that know how to deal with the majority of network problems, Progentís Microsoft certified engineers can offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to deal with unexpected network crises or particularly tough integration problems.
Details of Progent's Online Computer Services for Atlanta Georgia
Progent's online help, remote troubleshooting, system security expertise, and network administration services give businesses in Atlanta Georgia unparalleled leverage for your support budget. Whether you need one-time telephone support and remote network repair or ongoing Help Desk services and system management, Progent's experts can provide your organization world class network support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Atlanta Georgia and is also ideal for customers in geographic regions that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide array of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent offers online support on a minute-by-minute basis, so you pay only for the services you use. Progent requires no minimum fee for online service and imposes no ongoing subscription fee for support services delivered during regular working hours. This keeps you from facing big bills for quick repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide the services of authorized specialists who have experience in planning, implementing, and managing networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support services include technology integration, MS Exchange Server expertise, network security planning, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise for critical application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Expertise
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Database Administration and Software Design
Apple Macintosh Integration
Amazon Marketplace Web Service Application Development
By providing a convenient centralized source for IT generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive IT solutions that address the special needs of your company.
- Sophisticated Online Access Software
Protected remote connectivity permits Progent's support professionals to observe exactly what your customers see. This makes it possible to find fast fixes to issues that might otherwise require a costly personal visit. Sophisticated online connectivity tools and expert technicians combine to allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in offsite support and automated system analysis.
- Compatibility with Leading VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Support for High System Uptime
For companies with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained companies whose workers need instant access to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT expertise, refined remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, at the front lines of IT service, performing a wide variety of technical tasks for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested approaches for using technical knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each consultant to every customer. The practice of detailing and archiving service activity results in more effective support and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide 24x7 system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.