Fast Remote Help for Atlanta Georgia Computer Systems
Immediate Online Consulting for Atlanta NetworksFor companies in Atlanta Georgia, Progent offers online support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the services of CISA and CISSP-accredited security experts to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage because they possess the practical background and have access to the sophisticated tools needed to solve the majority of information system issues quickly. Efficient support lowers immediate costs since service calls use up minimal chargeable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits even more with incidental expenses by reducing or avoiding network outages and associated costs stemming from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is especially helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the services that you actually get. Unlike typical remote service companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing save you from scenarios where fast fixes somehow turn into big tabs. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized tools and field-tested methodologies that allow the maximum level of effectiveness for remote help and repair for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's remote service group to access your environment without violating system security.

Progent's powerful technical support reporting system stores comprehensive documentation describing all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of all help delivered to each client by every consultant. This database of trouble tickets and fixes is structured as an easily searchable proprietary knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and working relationships with major vendors including Cisco and Microsoft make available additional vast technical support databases and allow priority access to vendors' internal product engineers so Progent's remote consulting specialists can come up with the best resolutions quickly.

Remote support provided by Progent to businesses in Atlanta Georgia include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. Progent's ProSight suite of outsourced network management services covers all critical areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and fast recovery of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human error, malicious insiders, or application glitches. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT system. Besides optimizing the protection and functionality of your IT environment, Progent's patch management services allow your in-house IT team to focus on more strategic initiatives and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected application and enter your password you are asked to verify who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this added means of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several validation devices. For details about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth reporting tools created to integrate with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows clients to complete critical projects within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Call Center team of experienced information technology consultants offers your computer users in Atlanta Georgia fast contact with a reliable technical support group with extensive background delivering phone help and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center recognition as a solid driver of business efficiency, and Progent's policy is to solve and not just track IT issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply remote professional consulting expertise and education in key business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To learn more concerning Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center2, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Atlanta Georgia online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can configure Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By exposing possible issues before they grow into crashes, system monitoring can head off inconvenient and expensive information system failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that incorporate multiple OS platforms.
How Your Atlanta Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Atlanta Georgia, Progent's online network support specialists can provide effective and affordable IT support whenever your company needs it. More than 20 years of offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while avoiding the cost and lost time that comes with in-person support visits.

Even if your Atlanta office deals with a local freelance consultant or employs a full time organization that know how to deal with the majority of network problems, Progent's Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to deal with sudden network crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Offices in Atlanta Georgia
Progent's online network troubleshooting services allow your Atlanta company to experience the advantages of immediate, expert IT support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic worth by becoming increasingly reliable, efficient, and protected. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    For most businesses in Atlanta Georgia, local computer support resources, whether consisting of freelance consultants or an in-house maintenance staff, can handle the majority of technical issues. On the other hand, IT crises sometimes occur when local resources are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your local service personnel. In these instances, Progent's online support professionals provide a convenient, fast, and affordable way to supplement your local help and to pass on useful knowledge to increase your capability to handle downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations often rely on independent freelance service providers. Although freelance service people have less overhead than larger consulting companies and can often charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the lack of backup personnel may force your business to go without help during an emergency. As your network expands, system unavailability and trouble with critical software are more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of backup service expertise to insure your IT system is always available.

  • Create a Solid Basis for Smooth Growth
    Companies often start with an information system created on a shoestring budget. Without a robust framework, slap-dash repairs often get piled on top of a shaky foundation. As a network grows, stability and expandability problems can impede the success of the organization. These badly built systems require careful assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure that can deliver the solid foundation to meet vital business requirements and simplify downstream expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller businesses require advice and technical education to navigate through an increasingly complicated maze of product options capable of accelerating business growth and improving productivity. These companies hardly need a computer engineer who is attempting to earn a commission on a specific vendor's technology. Network support and product selling can result in a scenario where the proposed solution is built around a predetermined product instead of the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to align IT consulting with the real interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical expertise, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, at the front lines of IT support, executing a wide variety of technical tasks for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert IT capability, but also a support engineer with proven methods for using technical knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help per minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no retainer for support services delivered during regular business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent has little competition. Businesses who work with trusted independent consultants or who maintain in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer 24x7 system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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    Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity eliminates large bills for quick fixes so you will not be tempted to permit less critical problems to fester.

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