Greater Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Atlanta Metro Area.
Progent locations in the Greater Atlanta Metro Area
Immediate Remote Support for Atlanta Networks
For businesses in Atlanta or anywhere in the state of Georgia, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISA and CISSP-qualified security consultants to help with high-level security design and diagnostic jobs.
Progent's remote technical support engineers offer exceptional value because they have the real-world background and have access to the sophisticated technology necessary to resolve the majority of information system problems rapidly. This reduces immediate expenses since service calls require minimal chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization saves even more in indirect expenses by minimizing or eliminating network outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online consulting experience is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.
Progent's billing policy for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for pricing avoid situations where fast solutions manage to end up as major invoices. Progent's penchant for dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized tools and field-proven methodologies which ensure the highest degree of effectiveness for online engineering help and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to link to your company's network without breaching network security.
Progent's advanced service reporting system maintains detailed documentation describing all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of assistance provided to every Progent client by any Progent consultant. This history of anomalies and resolutions is stored as a quickly exploitable internal knowledge base that enables Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft open up other massive technical support knowledge bases and allow priority response from vendors' in-house product engineers so Progent's remote service specialists are able to come up with the most efficient resolutions promptly.
Online support services provided by Progent to clients in Atlanta and throughout the state of Georgia include:
Certified MS Windows Expertise
Progent's Microsoft-qualified remote service experts can deliver network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server design,
Skype for Business migration consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop services to assist you company to install, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking engineers, and certifies an individual's technical skills at the expert level. CCIEs know how to resolve the most stubborn issues surrounding network infrastructure design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs provide excellent value since their deep expertise allows them to find solutions for problems quickly. In common cases, less seasoned service providers can struggle for hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of advanced on-line support technology in order to perform efficient, secure, and economical analysis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity products by providing services that include:
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recuperate quickly following a serious penetration. Security support services available from Progent include: comprehensive data security assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; setting up firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your messaging infrastructure against spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting to help businesses of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize local resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable process for restoring services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a broad array of computer technologies such as network architecture, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Important Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Atlanta Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk service offerings for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who lack the money or time to build and maintain an internal Help Desk Call Center but who need fast access to an efficient Call Center with professional phone assistance as well as the technical depth to escalate complex problems to advanced consultants.
Progent's Help Desk consulting support can assist you in building an effective new Help Desk or enhancing your current organization, evaluating or modifying Help Desk application software to meet the particular demands of your corporation, or adding temporary online personnel to supplement your internal Help Desk Call Center group during unusually busy scenarios such as software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk team of seasoned information technology consultants provides your workers in Atlanta or anywhere in the state of Georgia quick contact with a reliable support resource with years of experience providing phone support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a crucial driver of company success, and Progent's intent is to resolve rather than merely record network problems.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group can supply online advanced engineering support and training in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for popular Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Atlanta, or anywhere in the state of Georgia, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so your network support is proactive and automated. By exposing possible problems before they result in downtime, system monitoring can ward off inconvenient and costly information system crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems based on a variety of OS platforms.
To get in touch with Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Atlanta or throughout the state of Georgia, Progent's online network support engineers are ready to deliver professional and cost-effective system support whenever your company has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix IT problems rapidly while eliminating the expense and lost productivity that comes with in-person support calls.
Even if your Atlanta company has a local freelance support technician or maintains an in-house organization that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the time or the experience to solve unexpected system crises or particularly tough integration problems.
Features of Progent's Online Computer Support for Atlanta
Progent's online help, remote repair, network security consulting, and network management services offer companies in Atlanta or anywhere in the state of Georgia the greatest leverage for your IT investment. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk Call Center services and network administration, Progent's experts can provide your office world class IT support while permitting you to eliminate the cost and administration overhead of running a large internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Qualified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Atlanta and is also ideal for customers in more remote regions of Georgia that lack consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a broad selection of Microsoft support tools, service information, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides remote support on a minute-by-minute basis, so you are charged only for the services you receive. Progent has no minimum charge for online help and asks for no ongoing retainer for services delivered during regular business hours. This saves you from facing big bills for routine fixes.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers access to on-staff specialists who have skill in planning, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's core support offerings include system integration, Microsoft Exchange Server consulting, network security design, and Help Desk Call Center services. Progent's Experts Team offers world-class consulting support in critical application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Training
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Application Development and Debugging
Oracle Management and Software Development
MySQL Management and Software Programming
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service one-stop resource for network generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive IT solutions that meet the unique needs of your company.
- State of the Art Online Access Software
Secure remote connectivity permits Progent's support experts to observe exactly what your users see. This makes it easier to produce fast fixes to issues that might otherwise require a costly onsite service call. Cutting-edge online connectivity software and expert technicians together enable Progent to repair most network problems quickly and economically. Progent is a pioneer in online troubleshooting and remote system monitoring.
- Support for Mainstream VPN Gateways
Progent supports safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Support for Maximum System Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-constrained organizations whose clients need instant access to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical knowledge, refined remote support software, and familiarity with enterprise networking enable offices to avoid the limitations of excessive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide world-class support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 migration, Windows Server 2003 upgrades, MS Exchange 2016 migration, Exchange Server 2013 configuration, Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you are charged only for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during normal business hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Companies who utilize trusted freelance consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.