Fast and Affordable Remote Help for Atlanta Georgia Computer Networks
Urgent Online Consulting for Atlanta SystemsFor organizations located in Atlanta Georgia, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage because they have the practical background and have access to the sophisticated technology needed to resolve most information system issues rapidly. This reduces direct costs since service calls use up minimal billable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company benefits even more with incidental costs by minimizing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is especially helpful for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing policy for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the support that you receive. Unlike many remote support companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid scenarios where speedy. minor solutions somehow end up as major invoices. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized tools and field-tested processes that promote the highest degree of effectiveness for remote engineering help and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's online support team to link to your environment without breaching corporate security.

Progent's proven technical support database system keeps thorough documentation of all service that Progent's clients have been provided. Progent's staff engineers have access to the specifics of assistance delivered to every Progent client by every engineer. This archive of trouble tickets and repairs is structured as an easily accessible support database that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional extensive technical support databases and permit fast response from manufacturers' in-house product engineers so Progent's remote service specialists are able to determine optimal solutions promptly.

Remote services provided by Progent to businesses in Atlanta Georgia include:

ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the industry's leading corporations. The ProSight suite of IT management outsourcing services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services, a family of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and allow transparent backup and rapid recovery of vital files, apps, images, plus VMs. ProSight DPS helps your business avoid data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the security and functionality of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and give your password you are asked to verify your identity via a device that only you possess and that uses a separate network channel. A wide selection of out-of-band devices can be utilized as this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For more information about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time management reporting plug-ins designed to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk staff of veteran network professionals provides your customers in Atlanta Georgia fast access to a large technical support resource with substantial background delivering phone consulting and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a significant driver of business efficiency, and Progent's goal is to fix and not simply annotate network issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team offers remote advanced engineering expertise and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more about Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center2, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Atlanta Georgia remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By uncovering looming trouble spots before they evolve into full-scale emergencies, proactive monitoring can ward off inconvenient and costly network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or environments that support multiple OS platforms.
How Your Atlanta Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Atlanta Georgia, Progent's phone-based network support specialists can provide effective and economical system support whenever your business requires it. More than two decades of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to fix network problems quickly while eliminating the cost and lost productivity that comes with on-premises service calls.

Even if your Atlanta company relies on a regular independent support technician or maintains an in-house IT staff that can deal with ordinary computer issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to handle unexpected network crises or particularly tough integration problems.

Advantages of Progent's IT Support for Businesses in Atlanta Georgia
Progent's remote network troubleshooting services enable your Atlanta company to realize the benefits of timely, enterprise-grade IT support without the cost of maintaining an in-house IT organization. Your network will acquire greater strategic worth by becoming more available, productive, and secure. Advantages to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most companies in Atlanta Georgia, nearby computer support resources, whether represented by freelance consultants or an internal maintenance staff, can resolve typical network issues. On the other hand, IT crises sometimes strike when your regular resources are too busy or absent, and some problems may stem from technology that is unfamiliar to your onsite service personnel. In these cases, Progent's on-call service professionals offer an easy, fast, and budget-friendly way to augment your regular resources and to transfer valuable information to improve your capability to resolve future problems in-house.

  • Less Reliance on Individual Service Providers
    For network support, smaller offices often depend on individual freelance consultants. While freelance consultants carry less internal costs than larger consulting firms and can afford to charge marginally less, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the absence of fallback help may force your company to wait for assistance during an emergency. As your business expands, system unavailability and problems with critical applications become more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of reserve support experts to insure your network remains available.

  • Build a Solid Basis for Smooth Expansion
    Companies typically begin with an IT system implemented on a shoestring budget. Without a proper framework, slap-dash repairs can get thrown on top of an unstable foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. These poorly designed environments need careful analysis, smart long-term planning, and wide IT knowledge to upgrade to a network infrastructure able to offer the solid foundation to meet current business demands and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller organizations need guidance and technical education to navigate through an ever more complicated maze of technology alternatives available for promoting business success and improving productivity. They hardly need a computer consultant who is motivated to resell a specific vendor's technology. IT consulting and product selling can result in a situation where the recommended solution is built around a predetermined product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to match IT consulting with the best interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT knowledge, refined remote support software, and understanding of enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry experience, at the forefront of IT support, performing a broad range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for services provided during regular working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by every staff member to each customer. The discipline of detailing and archiving support activity results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential problems before they cause downtime, system monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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