Fast and Affordable Online Technical Support for Atlanta Networks
For companies located in Atlanta or anywhere in the state of Georgia, Progent offers online help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's online support experts provide excellent value because they possess the real-world experience and have access to the advanced technology necessary to resolve most network issues quickly. Efficient support reduces immediate expenses since service calls use up fewer billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company saves additionally in indirect expenses by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is particularly valuable for businesses that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are billed only for the services that you actually get. Unlike many online support firms, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for billing prevent situations where quick repairs manage to turn into large invoices. Progent's penchant for dealing with technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized tools and field-proven processes which permit the maximum degree of efficiency for online consulting and repair for computer systems of any size. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to communicate with your company's system without compromising system security.
Progent's proven customer support database system keeps extensive documentation describing all service that Progent's customers have received. Progent's staff service personnel have access to the history of assistance delivered to every customer by any consultant. This archive of trouble tickets and fixes is structured as a readily retrievable support database that allows Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and permit priority access to manufacturers' in-house product engineers so Progent's online consulting specialists can determine optimal resolutions in the least time.
Online services provided by Progent to businesses in Atlanta and anywhere in the state of Georgia include:
Authorized Windows Experts
Progent's Microsoft-certified online service engineers offer network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to assist you business to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking professionals, and indicates an individual's network technology knowledge at the expert level. CCIEs know how to handle the most challenging issues surrounding network planning, installation, maintenance, security, and repair. Cisco CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs represent an excellent value because their depth of experience enables them to solve problems quickly. In common cases, less experienced engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can interface to your computer system by means of state-of-the-art on-line support technology to perform quick, safe, and economical analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading selection of infrastructure devices. Cisco networking expertise available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet APs planning and integration support, Cisco WiFi controllers consulting, Cisco VPN Integration help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can strengthen the defenses of your Windows, Apple macOS and OS X, Linux environment against assaults or assist your business to recover quickly following a serious breach. Security services offered by Progent cover comprehensive information security and compliance analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; designing secure techniques for remote and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can generate audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to address a wide array of computer technologies such as system architecture, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server consolidation and easy administration in networks that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older systems to Windows or Linux-based environments. Progent's team-based approach to solving technical problems enables fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by some of the world's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so that any looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Atlanta Company Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are a convenient solution for organizations who lack the resources to build and maintain an internal Help Desk Call Center but who want quick communication with an efficient Help Desk Call Center with professional telephone support plus the expertise to escalate complex tasks to high-level engineers.
Progent's Call Center consulting expertise can support you in establishing an efficient new Call Center or improving your existing organization, identifying or enhancing Help Desk application software to handle the special demands of your business, or adding temporary phone support personnel to supplement your in-house Call Center group to deal with high-demand situations such as software migrations, mass updates, or rolling out new business software.
Progent's Call Center staff of experienced information technology experts gives your workers in Atlanta or anywhere in the state of Georgia immediate assistance from a reliable network service resource with substantial background delivering phone support and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a significant driver of company efficiency, and Progent's goal is to resolve rather than simply document IT problems.
- Applications Support: Education, Customization, and Integration
Progent's Applications Experts Team provides online advanced consulting expertise and training in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Atlanta, or anywhere in the state of Georgia, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your business so that your network maintenance is proactive rather than reactive. By exposing potential issues before they result in crashes, system monitoring can minimize disruptive and costly information system crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems powered by a variety of platforms.
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Atlanta or throughout the state of Georgia, Progent's online computer support engineers are ready to deliver professional and cost-effective IT help the instant your business requires it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix network problems quickly while avoiding the cost and lost productivity associated with on-site service visits.
Even if your Atlanta organization deals with a local independent consultant or employs a full time organization that can deal with the majority of computer issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to resolve unexpected system emergencies or particularly tough integration projects.
Features of Progent's Remote Computer Support for Atlanta
Progent's phone help, Internet-based repair, network security consulting, and network administration services offer offices in Atlanta or anywhere in the state of Georgia the greatest leverage for your support investment. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and system management, Progent's experts can deliver your organization world class IT support while allowing you to eliminate the cost and hassle of running a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Atlanta and is also ideal for customers in more remote regions of Georgia that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers online support on a per-minute billing plan, so you are billed only for the support you use. Progent has no minimum charge for phone help and imposes no ongoing subscription fee for support services provided during regular working hours. This saves you from paying big bills for routine repairs.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco can provide access to authorized specialists who have skill in designing, implementing, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic support services include technology integration, Microsoft Exchange expertise, network security planning, and Help Desk Call Center services. Progent's Experts group offers in-depth consulting support in specific application areas. Help offered by the Application Experts Team includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
BI Reporting Consulting and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Project Management and Application Programming
Apple Macintosh Integration
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient centralized resource for IT generalists and application experts, Progent can deliver fast, cost-effective, and thorough information technology solutions that fit the unique requirements of your business.
- Sophisticated Online Access Software
Protected remote connectivity allows Progent's service professionals to see precisely what your customers see. This makes it easier to produce fast solutions to problems that might otherwise demand an expensive personal visit. State-of-the-art remote connectivity tools and expert technicians combine to enable Progent to repair most IT issues quickly and affordably. Progent is a pioneer in online troubleshooting and remote system analysis.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Service for Maximum Network Availability
For businesses with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious organizations whose clients need instant access to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the limitations of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, in the trenches of network service, executing a broad variety of IT projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not only world-class technical skills, but also a consultant with proven methods for using technical knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast fixes so you won't be tempted to allow minor problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every consultant to every customer. The practice of detailing and organizing service activity allows more efficient service and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.