Fast and Affordable Online Support for Atlanta Georgia Information Networks
Fast Remote Help for Atlanta SystemsFor companies in Atlanta Georgia, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage because they have the practical background and have access to the sophisticated tools required to solve the majority of information system issues rapidly. Efficient support reduces direct costs since service calls require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more with incidental expenses by reducing or avoiding network downtime and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support experience is particularly valuable in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you owe just for the services that you receive. Unlike many online service firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent situations where fast repairs somehow turn into major bills. Progent's skill at disposing of technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested processes which permit the maximum degree of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's remote service group to interface to your environment remotely without breaching network security.

Progent's powerful technical support database application maintains thorough histories for the service that Progent's customers have been provided. Progent's team service personnel have access to the history of all help delivered to each Progent client by every Progent engineer. This database of problems and solutions is structured as a quickly accessible internal database that permits Progent's remote technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up other massive technical support knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's online consulting specialists are able to come up with optimal solutions quickly.

Online technical services available from Progent to customers in Atlanta Georgia include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all key facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and enable non-disruptive backup and rapid restoration of critical files/folders, applications, images, plus VMs. ProSight DPS lets your business protect against data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed backup services in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a versatile and affordable alternative for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic projects and activities that derive maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be used for this added means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For details about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or enhancing your established organization, identifying or modifying Help Desk software to meet the special requirements of your company, or providing occasional phone support personnel to work with your existing Help Desk resources to deal with demanding events such as software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of veteran network experts gives your computer users in Atlanta Georgia quick assistance from an effective technical support group with substantial experience offering telephone-based help and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center the reputation as a crucial enabler of business efficiency, and Progent's goal is to solve instead of simply record technical issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts Group offers remote advanced consulting expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To find out more concerning Progent's consulting, customization, and training services, see Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Atlanta Georgia online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so that your network maintenance is proactive and automated. By anticipating possible issues before they grow into downtime, automated monitoring can minimize disruptive and costly information system crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that support a combination of OS platforms.
How Your Atlanta Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Atlanta Georgia, Progent's phone-based network support specialists are ready to deliver effective and cost-effective system support the moment your business needs it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity technology to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.

Even if your Atlanta office deals with a regular independent consultant or employs a full time IT staff that can handle ordinary computer problems, Progent�s Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to resolve sudden network crises or especially challenging integration projects.

Details of Progent's Remote Computer Support for Atlanta Georgia
Progent's phone support, remote troubleshooting, network security consulting, and system administration services offer companies in Atlanta Georgia unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk services and network administration, Progent's experts can provide your office world class network support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT expertise, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

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