Immediate Online Help for Atlanta Georgia Computer Systems
Fast Remote Technical Support for Atlanta NetworksFor organizations located in Atlanta Georgia, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic jobs.

Progent's remote support experts offer exceptional leverage because they possess the real-world background and are equipped with the advanced tools necessary to resolve the majority of information system problems quickly. Efficient support lowers immediate costs since solutions use up minimal billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization benefits additionally in indirect costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced online technical support expertise is particularly important in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to typical online support companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing avoid scenarios where speedy. minor fixes manage to turn into big invoices. Progent's penchant for solving technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of customized tools and proven methodologies which ensure the highest level of effectiveness for remote technical support and troubleshooting for computer systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's online support team to connect to your computer system without compromising corporate security.

Progent's advanced customer support reporting application maintains comprehensive histories for the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of services delivered to each customer by every Progent consultant. This history of issues and resolutions is organized as a quickly exploitable support knowledge base that allows Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with important vendors including Cisco and Microsoft open up additional extensive support databases and allow quick access to vendors' in-house engineering staff so Progent's remote service experts can arrive at the best solutions in the least time.

Online technical services available from Progent to customers in Atlanta Georgia include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions used by some of the industry's top enterprises. The ProSight suite of IT management outsourcing services addresses all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow non-disruptive backup and rapid restoration of vital files/folders, applications, images, and virtual machines. ProSight DPS lets you avoid data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving IT system. Besides maximizing the protection and reliability of your computer environment, Progent's patch management services allow your in-house IT team to focus on line-of-business projects and tasks that deliver maximum business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and give your password you are requested to confirm your identity via a unit that only you possess and that is accessed using a separate network channel. A wide range of devices can be utilized for this second form of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You may register several verification devices. For details about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting expertise can support you in creating an effective new Help Desk or improving your existing one, identifying or modifying Help Desk application software to handle the particular demands of your corporation, or adding temporary online personnel to reinforce your existing Help Desk Call Center team to handle unusually busy events such as software transitions, major updates, or installing new applications.

    Progent's Call Center staff of experienced network professionals gives your clients in Atlanta Georgia instant assistance from a dependable network service group with substantial background providing telephone-based help and online troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center perception as a key contributor to business productivity, and Progent's aim is to resolve instead of merely record IT issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply online advanced consulting support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more on Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center2, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Atlanta Georgia online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By uncovering potential trouble spots before they grow into crashes, proactive monitoring can avoid disruptive and expensive network failures. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that support a variety of platforms.
How Your Atlanta Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Atlanta Georgia, Progent's online network support engineers are ready to provide professional and affordable system support whenever your company has to have it. More than two decades of providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair network problems quickly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Atlanta organization works with a regular freelance consultant or employs an in-house IT staff that know how to deal with day-to-day network issues, Progent's Microsoft certified engineers are available to provide a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to fix unexpected network emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Companies in Atlanta Georgia
Progent's remote technical help services enable your Atlanta organization to experience the benefits of timely, world-class IT support without the expense of managing a full-time IT organization. Your network will acquire greater strategic value by being increasingly reliable, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your local support resources
    For most offices in Atlanta Georgia, local network service resources, whether represented by freelance consultants or an internal IT staff, can solve typical network problems. However, serious problems sometimes strike when your regular resources are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these instances, Progent's online service professionals provide a convenient, fast, and economical way to augment your local resources and to convey useful knowledge to improve your ability to handle downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller companies often depend on independent freelance service providers. Although freelance service people have smaller internal costs than big service companies and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your network grows, system downtime and trouble with vital applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of reserve service expertise to make sure your network stays up and running.

  • Build a Solid Foundation for Smooth Expansion
    Businesses typically start with an information system implemented on a shoestring budget. Lacking a scalable framework, band-aid fixes can get thrown on top of a weak foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. Such poorly built systems need proper assessment, smart strategic planning, and broad-based IT expertise to upgrade to a system architecture that can deliver the stable foundation to handle vital business requirements and simplify downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller businesses need guidance and technical education to negotiate an ever more complex array of product options capable of promoting business growth and improving productivity. These companies hardly need a network consultant who is motivated to earn a commission on a certain vendor's technology. Network support and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the genuine requirements of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align IT consulting with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical expertise, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, in the trenches of network support, executing a broad range of technical tasks for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This guarantees that you get not only world-class IT skills, but also a support engineer with proven methods for using computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits per minute. As a result, you are charged just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services provided during regular working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, secure, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Progent's Microsoft-certified consultants can help your company to assess the benefits of Microsoft Lync Server for your environment and can assist you to plan and carry out an installation of Microsoft Lync Server 2010 that consolidates the administration of IM and Presence and increases the productivity of your office employees, telecommuters, and smartphone users. Progent can also assist you to carry out a smooth migration to Lync Server from Office Communications Server or from Microsoft Live Communications Server, integrate Microsoft Lync Server with Microsoft Exchange, SharePoint Server, and Microsoft SQL Server, show you how to run Microsoft Lync Server to enhance the team-computing functions of Microsoft Office programs, and offer online seminars and ongoing technical support for Microsoft Lync Server and other Microsoft products.

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