Immediate Online Support for Atlanta Georgia Networks
Fast Online Consulting for Atlanta SystemsFor companies in Atlanta Georgia, Progent offers online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's online support engineers provide exceptional value because they have the real-world background and are equipped with the advanced technology required to resolve the majority of network problems rapidly. This reduces immediate expenses because service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization saves even more with indirect costs by reducing or avoiding network outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced online consulting expertise is particularly important for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing policy for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are billed only for the services that you receive. In contrast to typical online support organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing prevent scenarios where speedy. minor solutions manage to end up as substantial bills. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized technologies and field-proven methodologies which ensure the maximum degree of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to interface to your environment without violating network security.

Progent's proven customer support database system stores comprehensive records of all support that Progent's clients have been provided. Progent's team consultants have access to the records of services rendered to each client by every engineer. This history of issues and fixes is stored as an easily retrievable internal knowledge base that enables Progent's online technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and working relationships with major vendors such as Cisco and Microsoft open up additional vast support knowledge bases and allow priority response from vendors' in-house support staff so Progent's remote consulting specialists are able to find optimal resolutions in the least time.

Online technical support services offered by Progent to clients in Atlanta Georgia include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and medium-size businesses to benefit from the same advanced technology deployed by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your backup processes and allow non-disruptive backup and fast restoration of vital files, applications, images, plus virtual machines. ProSight DPS helps you avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are requested to confirm your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be used as this second means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. For details about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their networking hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you�re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to execute major projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progent’s Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center staff of experienced network professionals gives your workers in Atlanta Georgia fast contact with a large support resource with years of background offering phone consulting and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk recognition as a crucial contributor to business success, and Progent's policy is to solve and not just record IT problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply remote and in-depth engineering support and education in special application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for Microsoft business applications including CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read additional information about Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center2, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Atlanta Georgia online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can customize Operations Manager to accommodate your business so that your IT support is proactive rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can head off inconvenient and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks that support a variety of operating systems.
How Your Atlanta Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Atlanta Georgia, Progent's online computer support engineers can deliver expert and cost-effective IT help the moment your company has to have it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while avoiding the expense and lost time that comes with in-person service visits.

Even if your Atlanta office works with a local freelance consultant or maintains a full time organization that know how to handle typical network problems, Progent's Microsoft certified engineers can offer a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to deal with unexpected system emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Companies in Atlanta Georgia
Progent's remote technical help services enable your Atlanta organization to have the benefits of immediate, world-class network support without the expense of maintaining an in-house IT organization. Your information system will derive added business value by being more reliable, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your on-site IT resources
    For most companies in Atlanta Georgia, local computer service providers, whether made up of freelance consultants or an internal maintenance staff, can resolve the majority of network problems. On the other hand, serious problems sometimes strike when local resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your local service people. In these instances, Progent's on-call service professionals provide an easy, fast, and affordable way to augment your regular help and to pass on valuable knowledge to improve your capability to deal with future issues locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller companies commonly depend on individual freelance consultants. Although independent service people carry less internal costs than larger support firms and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve personnel may require your company to wait for help during an emergency. As your company grows, system downtime and trouble with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of reserve support experts to make sure your IT system remains up and running.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often begin with an information system implemented on a modest budget. Without a strong framework, band-aid fixes often get thrown onto an unstable foundation. When a company grows, reliability and scalability problems can impede the success of the business. Such badly built environments require careful assessment, smart long-term planning, and wide technical knowledge to upgrade to a network architecture able to deliver the solid foundation to meet critical business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need guidance and technical education to negotiate an ever more complicated maze of technology alternatives available for accelerating business success and improving productivity. Businesses hardly need a network consultant who is trying to resell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology instead of the genuine needs of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align IT consulting with the best needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, fine tuned support tools, and familiarity with enterprise networking allow businesses to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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