Fast and Affordable Remote Support for Atlanta Georgia Information Networks
Fast Phone Support for Atlanta SystemsFor businesses located in Atlanta Georgia, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the assistance of CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts provide exceptional leverage because they have the practical background and have access to the advanced tools required to resolve most network problems rapidly. This reduces immediate expenses since service calls require minimal billable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online technical support experience is particularly important for organizations that depend on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. Unlike typical remote service organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent situations where speedy. minor solutions manage to end up as big bills. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized technologies and proven methodologies that permit the highest level of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's Technical Response Center to link to your company's system without breaching network security.

Progent's advanced service reporting application maintains thorough histories of the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of assistance delivered to every Progent client by any Progent consultant. This database of problems and solutions is stored as a conveniently accessible internal knowledge base that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft make available additional massive technical databases and permit quick response from vendors' in-house support staff with the result that Progent's remote service specialists can determine the best resolutions in the least time.

Online support offered by Progent to companies in Atlanta Georgia include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your backup processes and enable non-disruptive backup and rapid recovery of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, user error, malicious employees, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services free up time for your IT team to focus on more strategic projects and tasks that derive the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected application and enter your password you are asked to verify who you are via a device that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized for this second means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several validation devices. To find out more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth reporting tools created to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's background in these important fields of information technology allows customers to complete major projects within budget and on schedule. Progent's special online engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Call Center consulting services can assist you in building an efficient new Call Center or improving your existing one, identifying or enhancing Call Center software products to handle the special needs of your company, or adding temporary online staff to supplement your existing Call Center group during unusually busy situations like software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center team of veteran network consultants gives your customers in Atlanta Georgia fast access to an effective network service group with years of background offering telephone-based support and remote diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a significant driver of company performance, and Progent's target is to resolve instead of merely annotate IT issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Group can supply online advanced consulting support and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, programming, and education for popular Microsoft applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. For more information concerning Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center2, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Atlanta Georgia online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can customize Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By uncovering looming trouble spots before they expand into full-scale emergencies, automated monitoring can ward off stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or systems powered by a combination of platforms.
How Your Atlanta Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Atlanta Georgia, Progent's phone-based network support specialists can provide effective and economical system support whenever your business needs it. More than 20 years of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems rapidly while avoiding the expense and lost time associated with in-person service visits.

Even if your Atlanta business has a local freelance support technician or maintains a full time IT staff that can deal with ordinary computer issues, Progent's Microsoft certified engineers can still provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to deal with sudden network crises or particularly complex integration projects.

Details of Progent's Remote Computer Support for Atlanta Georgia
Progent's online help, remote repair, network security consulting, and system management services give businesses in Atlanta Georgia unparalleled leverage for your IT budget. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk support and system administration, Progent's experts can deliver your business world class network support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, fine tuned remote support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, in the trenches of network support, executing a broad range of technical projects for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This means that you get not only expert IT help, but also a support engineer with field-tested approaches for using computer knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help by the minute. Consequently, you pay exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by every consultant to each client. The practice of detailing and archiving service records allows more effective support and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who won't let go of vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your information network from painful and costly availability disruptions.
How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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