Fast and Affordable Online Technical Support for Atlanta Georgia Computer Systems
Urgent Online Technical Support for Atlanta NetworksFor organizations located in Atlanta Georgia, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional value due to the fact that they possess the practical background and have access to the sophisticated tools required to solve the majority of information system problems rapidly. This lowers direct expenses because solutions accumulate fewer billable minutes. Online support also avoids the cost of sending an engineer to your office. Your organization saves even more with indirect costs by reducing or eliminating system downtime and related losses resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive online consulting know-how is especially helpful for businesses that rely on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.

Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to many online service companies, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid situations where fast solutions somehow end up as large bills. Progent's penchant for solving technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized tools and field-tested processes which permit the maximum level of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's online support team to connect to your network without compromising network security.

Progent's advanced technical support reporting application includes thorough records for all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of all help delivered to each Progent customer by every Progent consultant. This history of problems and fixes is organized as a readily exploitable proprietary knowledge base that allows Progent's online technical experts to share their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft make available other massive support databases and allow fast access to vendors' in-house product engineers with the result that Progent's remote consulting experts are able to find optimal solutions in the least time.

Remote technical services offered by Progent to clients in Atlanta Georgia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top corporations. Progent's ProSight suite of network management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete threat progression including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical files, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based management and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables clients to complete critical initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting services can guide you in creating an efficient new Call Center or improving your existing one, evaluating or customizing Call Center software to handle the special requirements of your corporation, or adding temporary online personnel to work with your in-house Help Desk Call Center team to deal with demanding events like software migrations, mass updates, or rolling out brand new applications.

    Progent's Call Center staff of veteran information technology professionals gives your clients in Atlanta Georgia rapid access to an efficient technical support group with substantial background providing telephone-based support and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center the reputation as a major contributor to business productivity, and Progent's goal is to resolve and not merely track technical problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team offers remote and in-depth engineering support and education in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Atlanta Georgia online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so your IT support is proactive and automated. By detecting emerging problems before they grow into full-scale emergencies, system monitoring can ward off disruptive and costly service breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments based on a variety of operating systems.
How Your Atlanta Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Atlanta Georgia, Progent's phone-based network support specialists are ready to deliver effective and affordable IT help the instant your company has to have it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve computer problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Atlanta office relies on a local independent consultant or maintains a full time IT staff that can deal with day-to-day network issues, Progent’s Microsoft certified consultants can provide an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to solve unexpected network emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Companies in Atlanta Georgia
Progent's online technical help services enable your Atlanta business to enjoy the advantages of timely, world-class IT support without the expense of managing an in-house IT organization. Your information system will acquire greater strategic value by becoming more available, efficient, and protected. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most offices in Atlanta Georgia, nearby network support resources, whether represented by freelance consultants or an internal maintenance staff, can deal with the majority of network problems. However, IT crises may strike when local resources are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your local service technicians. In these situations, Progent's on-call service experts provide an easy, quick, and budget-friendly solution to supplement your local help and to pass on useful knowledge to increase your ability to resolve future issues locally.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller offices often depend on individual freelance service providers. Although independent service people carry smaller internal costs than larger service organizations and can often charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the lack of fallback help may force your company to wait for help during an emergency. As your network expands, network unavailability and trouble with vital software are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of backup support expertise to insure your network remains available.

  • Build a Scalable Foundation for Seamless Growth
    Businesses often begin with an information architecture created on a shoestring budget. Without a proper framework, slap-dash fixes can get piled onto an unstable foundation. When a company grows, stability and scalability problems can impede the success of the organization. Such poorly designed systems require proper analysis, intelligent strategic planning, and wide IT expertise to upgrade to a network architecture able to provide the stable foundation to handle critical business demands and ease future expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller companies require advice and technical training to navigate through an ever more complicated array of technology alternatives available for promoting business growth and improving efficiency. Businesses do not need a network engineer who is attempting to sell a certain vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is built around a predetermined technology instead of the true requirements of a business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to match IT expertise with the best needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT experience, refined support tools, and understanding of corporate IT allow businesses to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, at the forefront of network service, executing a broad range of technical projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This ensures that you get not just expert IT capability, but also a consultant with field-tested methods for applying computer knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits per minute. Consequently, you pay just for received services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services provided during regular working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has few competitors. Companies who work with trusted freelance consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from painful and costly service losses.
How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.



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