Fast Remote Troubleshooting for Atlanta IT Networks
Fast Remote Consulting for Atlanta SystemsFor businesses located in Atlanta or anywhere in the state of Georgia, Progent provides remote help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex networking problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated technology required to resolve most information system problems rapidly. This reduces direct costs since solutions use up minimal chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company saves additionally with incidental costs by reducing or eliminating network downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support experience is particularly important for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you owe only for the support that you receive. In contrast to typical remote support companies, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate situations where fast fixes somehow turn into large tabs. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized tools and field-proven methodologies that promote the highest level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's remote service group to connect to your system remotely without compromising system security.

Progent's proven service reporting application keeps comprehensive histories describing all service that Progent's customers have been provided. Progent's team consultants have access to the records of services provided to every Progent customer by any Progent consultant. This history of problems and resolutions is stored as an easily accessible proprietary database that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft open up other extensive support databases and allow fast response from vendors' in-house support staff so Progent's online consulting experts can arrive at the most efficient solutions quickly.

Online support provided by Progent to companies in Atlanta and throughout the state of Georgia include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's leading enterprises. Progent's ProSight series of outsourced network management services covers all key aspects of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting services can assist you in building an effective new Help Desk or enhancing your established one, evaluating or enhancing Help Desk Call Center application software to handle the unique requirements of your business, or providing occasional online personnel to work with your in-house Help Desk group to deal with unusually busy events like software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology experts provides your clients in Atlanta or anywhere in the state of Georgia quick communication with a dependable support group with substantial background providing phone consulting and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center perception as a crucial driver of company success, and Progent's policy is to solve and not merely track IT problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based and in-depth engineering support and training in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, programming, and training offerings, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Atlanta, or anywhere in the state of Georgia, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By spotting emerging problems before they cause network outages, automated monitoring can minimize stressful and expensive service failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks based on a mix of operating systems.
How Your Atlanta Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Atlanta or throughout the state of Georgia, Progent's phone-based network support engineers can deliver professional and economical IT help the instant your organization needs it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to repair IT problems quickly while avoiding the cost and lost time associated with in-person support calls.

Even if your Atlanta organization works with a local independent support technician or employs an in-house IT staff that can deal with typical network issues, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to fix unexpected network crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Businesses in Atlanta
Progent's remote network troubleshooting services allow your Atlanta organization to have the benefits of timely, expert network support without the expense of managing an in-house IT organization. Your information system will acquire greater strategic worth by being more reliable, productive, and secure. Benefits to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most companies in Atlanta or anywhere in Georgia, local network support providers, whether made up of outside consultants or a full-time IT staff, can resolve typical technical issues. However, major troubles may spring up when local support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service specialists offer an easy, quick, and budget-friendly way to supplement your regular help and to pass on valuable information to increase your capability to resolve downstream problems locally.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller organizations commonly depend on individual freelance consultants. While independent service people have less overhead than big consulting organizations and can often charge marginally less, they are often overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the lack of fallback help may force your company to wait for help during an IT crisis. As your business grows, system unavailability and trouble with vital software become more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service expertise to insure your IT system is always up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses often begin with an information system created on a modest budget. Without a proper framework, band-aid repairs can get thrown on top of a weak foundation. As a network grows, reliability and expandability problems can impede the productivity of the business. These poorly built systems need proper assessment, intelligent strategic planning, and extensive IT expertise to evolve to a network infrastructure able to provide the stable foundation to handle current business requirements and simplify future growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller offices require guidance and technical training to navigate through an increasingly complicated array of product options available for promoting business growth and improving productivity. They do not need a computer engineer who is attempting to earn a commission on a specific vendor's products. IT support and product selling can result in a scenario where the proposed solution is built around a predetermined technology instead of the genuine requirements of a business. Progent avoids these conflicts by offering just services rather than products. This allows Progent to match IT expertise with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical expertise, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional experience, at the front lines of IT service, executing a wide range of IT tasks for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This ensures that you get not just expert IT skills, but also a consultant with proven methods for applying technical knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for services provided during regular working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Companies who work with trusted independent service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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