Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Fast and Affordable Remote Troubleshooting for Atlanta IT Networks
For organizations in Atlanta or anywhere in the state of Georgia, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security design and diagnostic issues.
Progent's online support experts provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated technology required to solve the majority of network issues quickly. Efficient support lowers immediate expenses because service calls accumulate minimal chargeable minutes. Online support also eliminates the expense of sending a consultant to your site. Your company saves additionally with incidental expenses by reducing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's extensive online consulting know-how is particularly valuable for businesses that rely on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike typical online support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing prevent scenarios where quick repairs manage to turn into big bills. Progent's penchant for dealing with problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized tools and field-proven processes which permit the maximum level of effectiveness for remote consulting and repair for IT systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to connect to your environment without breaching network security.
Progent's sophisticated technical support database application keeps thorough records for the support that Progent's clients have received. Progent's authorized service personnel have access to the details of services rendered to every customer by any Progent consultant. This archive of trouble tickets and fixes is stored as a conveniently exploitable support database that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close associations with important industry leaders including Cisco and Microsoft open up additional extensive technical knowledge bases and allow priority access to manufacturers' internal engineering staff so Progent's online service specialists can determine the most efficient solutions quickly.
Online technical support services available from Progent to customers in Atlanta and anywhere in the state of Georgia include:
Certified MS Windows Support
Progent's Microsoft-qualified online service professionals can deliver computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2013 design,
Skype for Business migration support, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop support services to help you business to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and validates a consultant's network technology knowledge at the master level. CCIEs know how to deal with the most complex issues encountered in network infrastructure planning, deployment, management, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their deep expertise enables them to find solutions for problems quickly. In typical cases, less qualified service providers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can interface to your environment via sophisticated on-line support technology in order to provide quick, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's market leading family of networking appliances. Cisco networking support offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless APs consulting services, Cisco wireless controllers consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Qualified Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services to enhance the defenses of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to clean up quickly after a serious breach. Security consulting services offered by Progent include: thorough information security and compliance assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; installing firewalls; establishing secure techniques for remote and mobile communication; guarding your email system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support to help companies of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote consulting services to cover a broad range of information technologies such as system architecture, email solutions, network and operational security, plus UNIX and Windows integration. For server consolidation and simplified management in environments that include Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux-based environments. Progent's team-based methodology for resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same advanced technology used by many of the world's leading corporations. The ProSight portfolio of network monitoring and management services addresses all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire threat progression including blocking, identification, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Atlanta Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who don't have the resources to assemble and manage an internal Help Desk Call Center but who require fast access to an effective Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging problems to advanced engineers.
Progent's Help Desk consulting support can aid you in creating an effective new Call Center or revamping your existing organization, selecting or customizing Help Desk software products to handle the special demands of your business, or adding temporary online personnel to work with your in-house Call Center resources to handle demanding situations such as software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk team of veteran information technology consultants offers your workers in Atlanta or anywhere in the state of Georgia fast contact with a reliable technical support group with substantial background providing telephone-based consulting and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a significant enabler of business efficiency, and Progent's aim is to solve rather than merely annotate IT issues.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Team offers remote advanced engineering support and training in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom development, and training services, visit Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Atlanta, or anywhere in the state of Georgia, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your business so your computer support is proactive rather than reactive. By exposing possible issues before they result in network outages, system monitoring can head off disruptive and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments that support a combination of OS platforms.
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Atlanta or anywhere in the state of Georgia, Progent's online network support specialists are ready to deliver expert and economical IT support the instant your business needs it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Atlanta office works with a local independent support technician or employs an in-house IT staff that know how to handle the majority of network issues, Progentís Microsoft certified consultants can provide a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to fix sudden system crises or particularly complex integration problems.
Details of Progent's Online Computer Support for Atlanta
Progent's phone support, Internet-based troubleshooting, system security expertise, and system administration services give businesses in Atlanta or anywhere in the state of Georgia the greatest leverage for your IT budget. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk outsourcing services and system management, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the cost and hassle of running a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Qualified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Atlanta and is also ideal for networks in more remote areas of Georgia that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad selection of Microsoft support utilities, service information, and continuing training.
- Per Minute Rates to Minimize Costs
Progent offers remote help on a minute-by-minute basis, so you are charged only for the support you receive. Progent requires no minimum charge for phone support and asks for no ongoing retainer for support services delivered during normal business hours. This protects you from paying big invoices for simple repairs.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers help from on-staff specialists with skill in planning, implementing, and managing networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's core consulting offerings consist of system integration, MS Exchange expertise, network security design, and Help Desk outsourcing support. Progent's Application Experts group offers in-depth consulting expertise for specific application areas. Support available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
BI Reporting Development and Training
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Programming
MySQL Management and Application Programming
Amazon MWS Programming and Debugging
By providing a convenient centralized resource for network generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive IT solutions that address the unique needs of your company.
- State of the Art Remote Connectivity Tools
Protected remote connectivity allows Progent's service professionals to see exactly what your users see. This makes it easier to produce quick fixes to issues that could otherwise require a costly personal service call. Effective remote connectivity tools and expert engineers combine to enable Progent to repair most IT problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Compatibility with Popular VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Support for High System Availability
For organizations with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-conscious companies whose workers need immediate recourse to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT experience, refined support software, and understanding of corporate IT enable businesses to escape the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent can provide world-class support for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site visits per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be tempted to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service firms who offer minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by each staff member to each customer. The practice of documenting and archiving support activity results in more effective service and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.