Immediate Online Technical Support for Atlanta Georgia Information Networks
For businesses located in Atlanta Georgia, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's remote technical support engineers provide excellent value because they possess the real-world experience and are equipped with the advanced tools necessary to resolve most network problems quickly. Efficient support reduces direct expenses since service calls require minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally in incidental costs by minimizing or avoiding system outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support know-how is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to typical remote service firms, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid situations where speedy. minor solutions somehow turn into big invoices. Progent's skill at handling problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized technologies and proven processes that promote the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to interface to your network without breaching system security.
Progent's proven customer support reporting system maintains comprehensive documentation of the service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of support delivered to each customer by every consultant. This archive of problems and resolutions is organized as a readily searchable support knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with important technology companies such as Cisco and Microsoft make available other vast support databases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists can arrive at optimal resolutions quickly.
Remote support services available from Progent to companies in Atlanta Georgia include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers offer computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration support, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable desktop services to assist you company to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services include offering Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and indicates an individual's network technology skills at the expert level. CCIEs can handle the most stubborn issues surrounding network infrastructure planning, installation, administration, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness since their depth of expertise permits them to resolve problems quickly. In common cases, less experienced consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can tie into your network using state-of-the-art on-line support tools in order to provide efficient, secure, and economical analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling family of networking products. Cisco technology expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Aironet Wireless Access Points planning and integration support, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to improve the immunity of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist you to clean up rapidly following a serious breach. Security services offered by Progent include: comprehensive data security and compliance audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious assaults; setting up firewalls; designing safe mechanisms for remote and mobile communication; defending your email infrastructure against spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support services to help organizations of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring applications and services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based consulting services to cover a wide array of computer technologies such as system architecture, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based help resolving anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. The ProSight series of outsourced network management services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex network management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Atlanta Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Call Center support programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or enhancing your established organization, evaluating or modifying Call Center software to address the unique demands of your corporation, or providing occasional online staff to work with your existing Help Desk Call Center team to deal with demanding situations like software migrations, major updates, or installing brand new business software.
Progent's Call Center team of experienced network experts gives your customers in Atlanta Georgia rapid access to an effective technical support resource with substantial background providing phone consulting and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk recognition as a significant enabler of business performance, and Progent's goal is to fix rather than just record IT problems.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team offers remote and in-depth consulting support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, programming, and training services, go to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Atlanta Georgia remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your business so that your network support is proactive and automated. By exposing possible trouble spots before they expand into crashes, remote monitoring can minimize disruptive and expensive network failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or environments based on a mix of OS platforms.
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For offices and startups in Atlanta Georgia, Progent's online computer support specialists are ready to provide expert and cost-effective system help whenever your organization requires it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix computer problems quickly while avoiding the cost and lost time associated with in-person support visits.
Even if your Atlanta business relies on a local freelance consultant or maintains an in-house IT staff that know how to handle typical network problems, Progentís Microsoft certified engineers are available to provide a convenient and seamless remote extension of your local resources for situations when your regular service personnel either don't have the time or the knowledge to fix sudden system emergencies or especially challenging integration problems.
Details of Progent's Remote Network Support for Atlanta Georgia
Progent's phone support, Internet-based repair, system security consulting, and network management services offer offices in Atlanta Georgia the greatest leverage for your IT investment. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk support and system management, Progent's experts can deliver your office enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Atlanta Georgia and is also ideal for customers in more remote areas that lack technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support tools, technical databases, and on-going education.
- By the Minute Rates to Reduce Costs
Progent provides online support on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for phone help and requires no periodic subscription fee for services provided during regular business hours. This saves you from paying big bills for quick repairs.
- Availability of Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers the services of on-staff professionals with skill in designing, deploying, and troubleshooting networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's core support offerings include system integration, Microsoft Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Experts group offers world-class consulting support for specific business applications. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Training
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management and Software Development
MySQL Database Administration and Software Development
Apple Mac Support
Amazon MWS Programming and Debugging
By providing a full service centralized resource for IT generalists and application experts, Progent is able to deliver fast, affordable, and thorough information technology solutions that meet the special requirements of your business.
- State of the Art Online Access Software
Secure online connectivity allows Progent's support experts to observe exactly what your users see. This makes it possible to find quick solutions to issues that might otherwise demand an expensive personal service call. Cutting-edge remote connectivity tools and experienced engineers together allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online troubleshooting and remote system tracking.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Service for High System Availability
For organizations with vital applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-constrained companies whose clients require immediate access to a Help Desk service with expert phone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical background, fine tuned support tools, and familiarity with enterprise networking enable businesses to avoid the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, at the front lines of IT support, performing a broad variety of IT tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This ensures that you get not only expert technical skills, but also a consultant with proven approaches for using computer knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits by the minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services provided during normal business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be forced to allow simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by each consultant to each customer. The discipline of detailing and archiving support activity allows more efficient service and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.