Onsite and Remote Network Consulting and Troubleshooting

Fast and Affordable Remote Technical Support for Atlanta Georgia Information Networks
For companies located in Atlanta Georgia, Progent offers online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, plus the services of CISA and CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they have the real-world experience and have access to the advanced tools required to solve most network issues quickly. Efficient support reduces direct expenses because solutions use up fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more with incidental expenses by reducing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.

Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical online service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick repairs manage to end up as major invoices. Progent's skill at dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven methodologies which promote the maximum degree of efficiency for online consulting and repair for information networks of all sizes. Progent's Technical Response Center can interface to your environment without compromising system security.

Progent's advanced service reporting application stores thorough documentation describing the support that Progent's customers have received. Progent's staff engineers have access to the specifics of support provided to each Progent client by every Progent engineer. This archive of trouble tickets and repairs is stored as a conveniently searchable proprietary knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with major vendors including Cisco and Microsoft make available other extensive support databases and allow quick response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to come up with optimal solutions promptly.

Online support services available from Progent to clients in Atlanta Georgia include:

• Authorized Windows Support
  Progent's Microsoft-certified remote service professionals offer computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide variety of platform support services such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 maintenance, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2019 planning and integration, SharePoint Server 2016 migration consulting, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Lync Server integration, and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Project Server Online planning, Microsoft Office Access Development and Training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a wide array of affordable desktop consulting and support services to help your business to deploy, integrate, repair, and administer workstations and laptops based on Windows. Progent's desktop support services cover areas such as offering Windows 11 planning and migration support and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing mobile devices.

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and indicates a consultant's technical skills at the expert level. Cisco-qualified CCIEs can resolve the most challenging problems occurring in network infrastructure design, integration, administration, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or identifying program patches. CCIEs represent an exceptional value because their depth of experience enables them to find solutions for problems rapidly. In common instances, less experienced consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network via sophisticated on-line troubleshooting technology to provide efficient, secure, and affordable diagnosis and remediation.

  Atlanta Metro Area Contact Information:
  Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
  

  Progent locations in Atlanta Metro Area

  City	Address	Phone	Link
  Alpharetta	11175 Cicero Drive, Suite 100 Alpharetta, GA 30022 United States	(678) 436-8815	Alpharetta Network Support Services
  Atlanta	235 Peachtree Street NE, Suite 400 Atlanta, GA 30303 United States	(404) 537-1318	Atlanta Network Support Services
  Sandy Springs	One Glenlake Parkway, Suite 650 Sandy Springs, GA 30328 United States	(678) 899-6420	Sandy Springs Network Support Services

  
  
  

  Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular selection of infrastructure products. Cisco networking support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Access Points planning and integration help, Cisco WiFi controllers integration consulting, Cisco VPN and Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is designed to guide you to carry out the time-critical first step in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can assist businesses to identify and isolate infected devices and guard undamaged assets from being compromised. If your Atlanta system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal Help
  Progent's ransomware recovery consultants can assist your Atlanta organization to reconstruct a system breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's team of cybersecurity specialists bring the wide range of skills necessary to reconstruct all critical components of a targeted network quickly and with minimal loss of data. To find out more, visit Progent's ransomware cleanup and business restoration expertise.

• CISM and CISSP Certified System Security Professionals
  Progent's certified CISM and CISSP cybersecurity experts can provide a variety of security solutions to strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help you to recover rapidly following a damaging breach. Security consulting services available from Progent include: thorough information security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recuperation from malicious attacks; installing firewalls; establishing safe mechanisms for remote and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and offering 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting support to help businesses of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize local resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with local installations of Exchange, Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.

• VMware Site Recovery Manager (SRM) Planning and Deployment
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent process for recovering services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a DR system powered by VMware SRM.

  Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware used by the basic network infrastructure.

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a broad array of computer technologies including system infrastructure, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified administration in environments that incorporate Linux and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux solutions. Progent's group-oriented approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.

  Major Linux platforms for which Progent offers expertise include:
  — RedHat Linux
  — SUSE Linux
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

Progent's ProSight Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, subscription-based managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for managing your network, server, and desktop devices by providing tools for streamlining common tedious jobs. These can include health checking, patch management, automated repairs, endpoint deployment, backup and restore, anti-virus response, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alarm to your specified IT management staff and your Progent technical consultant so that potential problems can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing line of in-depth management reporting utilities created to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and allow non-disruptive backup and fast restoration of vital files/folders, apps, system images, plus virtual machines. ProSight DPS helps you protect against data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

• ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
  Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are requested to verify who you are on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized as this second means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several validation devices. To learn more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Center Services
  Progent's Shared Help Desk Service provides a seamless supplement to your corporate network support resources. End user interaction with the Service Desk, delivery of technical assistance, issue escalation, ticket generation and tracking, performance metrics, and management of the service database are cohesive regardless of whether incidents are taken care of by your core network support staff, by Progent's team, or by a combination. Your business has complete flexibility to expand or reduce your share of IT support work as circumstances demand. Progent provides initial installation and onboarding of the professional services PSA software plus documentation, validation and education. For details about ProSight Co-Managed Call Desk, visit ProSight Shared Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. In addition to maximizing the security and functionality of your computer network, Progent's patch management services permit your in-house IT team to focus on more strategic projects and activities that derive the highest business value from your network. Read more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based online consulting services include:

• Call Center Services
  Progent's Call Center support programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

  Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk or improving your current organization, identifying or modifying Help Desk Call Center application software to handle the special requirements of your corporation, or adding occasional phone support personnel to reinforce your existing Call Center team during demanding situations like software transitions, major updates, or installing brand new business software.

  Progent's Call Center team of experienced information technology consultants gives your computer users in Atlanta Georgia fast assistance from a large support group with extensive experience offering telephone-based consulting and remote repair service for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center perception as a crucial enabler of company success, and Progent's aim is to resolve instead of just document technical problems.

• Business Applications Services: Education, Custom Development, and Problem Solving
  Progent's Applications Consulting Group can supply phone-based advanced consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For more information on Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Services.

• Unified and Automated Management of Hybrid Cloud Environments
  System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center2, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

• Online Hybrid Network Monitoring Services
  Progent can deliver businesses in Atlanta Georgia remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can adapt SCOM to accommodate your business so your IT maintenance is proactive rather than reactive. By exposing looming trouble spots before they result in full-scale emergencies, proactive monitoring can avoid inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by multiple operating systems.

Even if your Atlanta office relies on a local independent support technician or maintains a full time organization that know how to deal with common network issues, Progent's Microsoft certified consultants are available to provide a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the availability or the experience to handle sudden network crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Offices in Atlanta Georgia
Progent's remote support services allow your Atlanta business to enjoy the advantages of on-call, enterprise-level IT support without the cost of managing a full-time IT staff. Your information system will acquire greater business value by becoming more available, efficient, and protected. Benefits to your business include:

• Seamless remote extension of your on-site IT resources
  With most businesses in Atlanta Georgia, nearby computer service providers, whether consisting of outside consultants or an internal IT staff, can solve typical network issues. However, major troubles might strike when your regular support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your local support people. In these instances, Progent's online support experts give you a convenient, quick, and budget-friendly solution to augment your regular resources and to convey useful knowledge to improve your ability to resolve future problems in-house.

• Reduced Reliance on Freelance Service Providers
  For IT maintenance, smaller offices commonly depend on individual freelance service providers. Although freelance service people carry less overhead than larger consulting firms and can often charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the lack of backup personnel may force your business to go without help during an emergency. As your business expands, network downtime and problems with vital applications are more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of backup support expertise to insure your IT system is always up and running.

• Create a Solid Foundation for Smooth Growth
  Companies typically start with an information system created on a modest budget. Without a scalable framework, band-aid repairs can get thrown on top of a weak foundation. As a network grows, stability and expandability problems can impede the success of the organization. These badly built systems require careful analysis, smart strategic planning, and wide technical expertise to evolve to a network infrastructure able to deliver the stable foundation to handle vital business requirements and facilitate downstream expansion.

• Work with Problem Solvers Rather Than Technology Sellers
  Smaller companies require guidance and technical education to negotiate an ever more complex maze of product alternatives available for promoting business success and improving efficiency. They do not need a network engineer who is attempting to sell a certain vendor's technology. IT support and product sales can result in a scenario where the recommended solution is built around a profitable technology instead of the true needs of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match IT expertise with the real needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT knowledge, refined support tools, and understanding of corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

• Proven Methodology
  Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, in the trenches of IT service, executing a broad range of technical tasks for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not just expert IT help, but also a consultant with proven methods for applying computer knowledge to solve real-world network problems rapidly.

• Value Pricing
  Progent's pricing model is to bill for remote support and on-site help per minute. As a result, you are invoiced just for delivered services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services delivered during normal business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be forced to permit simple problems to fester.

• Full Records of IT Services
  Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service firms who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation transmitted by every staff member to each client. The practice of detailing and organizing service records results in more efficient support and avoids a slew of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

• Remote Server Monitoring with Microsoft System Center Operations Manager
  Progent is one of the few support companies to provide 24x7 system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your IT network from painful and costly service disruptions.