UNIX and Linux Consulting
Atlanta Enterprise and Small Business IT Systems
For small and midsize businesses located in Atlanta Georgia, Progent offers help for computer systems based on UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex connectivity problems, as well as the assistance of CISSP-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers represent excellent leverage because they have the practical background and the sophisticated tools to resolve most information system problems quickly. This lowers direct expenses since solutions require a smaller number of chargeable minutes. Online support also avoids the expense of sending an engineer to your location. Your company saves additionally with indirect expenses by minimizing or avoiding network outages and related costs due to business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the services that you receive. Unlike typical remote support companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing prevent situations where speedy. minor fixes somehow turn into substantial invoices. Progent's penchant for dealing with technical issues quickly translates into your business saving money.
Progent's Online Service Tools
Over the years, Progent has fine tuned a collection of optimized tools and proven processes which permit the maximum level of efficiency for online help and troubleshooting for small and midsize company information systems. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's remote service group to connect to your environment remotely without compromising corporate security.
Progent's highly evolved technical support database application keeps detailed histories of the service that Progent's clients have received. Progent's staff engineers have access to the records of services rendered to each customer by any engineer. This history of anomalies and solutions is stored as an easily retrievable internal knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft make available other massive support knowledge bases and allow priority response from vendors' in-house engineering staff so Progent's remote service experts are able to determine optimal solutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Atlanta Georgia or to learn additional information about Progent's online support programs, contact Progent at
Phone-based Support Services Available from Progent
Progent's phone-based technical support professionals offer advanced credentials in a comprehensive set of products and technologies. This wide range of capability allows Progent's consultants to resolve practically any problem likely to take place in a small or midsize business network. Credentials held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.
To provide assistance to clients with mixed-operating system networks, Progent also provides the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services provided by Progent to companies in Atlanta include:
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UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad range of information technology such as network architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and easy management, and migration from legacy applications to the latest Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.Progent's UNIX and Linux consultants can provide urgent phone-based help for analyzing problems affecting UNIX/Linux systems based on leading versions of UNIX including:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO
- SGI/Irix
- RedHat
- SUSE Linux
- Debian-GNU
- Slackware Linux
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and indicates a person's networking knowledge at the expert level. Cisco CCIEs can handle even the most intractable challenges associated with network planning, deployment, administration, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network administration tools and developing alternate approaches or locating software updates. Cisco CCIEs represent an excellent value since their deep expertise allows them to resolve even the most intractable problems rapidly. In many cases, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few support providers make CCIEs available to support small and mid-size businesses. Progent can provide quick phone contact with a CCIE so your company can receive immediate support for severe network infrastructure issues that are crippling business efficiency but are not within the scope of your local IT support personnel. Progent's Cisco CCIE support experts can tie into your computer system by means of the latest on-line support technology to provide fast, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling selection of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN products.
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Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service professionals offer computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of remote desktop services such as Windows 7 migration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
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CISSP and ISSAP Certified System Security Consultants
Progent's certified CISSP, ISSAP, and CISM security engineers offer a range of system protection services to enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or help you to recover rapidly after a serious penetration. Security support services available from Progent cover in depth security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious assaults; configuring firewalls; designing secure architectures for remote and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help companies of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that utilize physical IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small businesses frequently need. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important fields of computer technology enables customers to complete major projects within budget and on schedule. Progent's special remote consulting services include:
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Help Desk Call Center Services
Progent's Help Desk support programs for small organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small companies who lack the money or time to assemble and manage an internal Help Desk Call Center but who want quick response from a dependable Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting support can support you in building an efficient new Call Center or enhancing your current one, identifying or enhancing Call Center software products to meet the unique needs of your company, or adding temporary online staff to supplement your existing Help Desk Call Center group to handle demanding events like software transitions, mass updates, or rolling out new applications.
Progent's Call Center staff of experienced information technology consultants gives your customers in Atlanta Georgia immediate contact with a large network service resource with years of experience offering phone support and online diagnostics for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a key contributor to company performance, and Progent's intent is to resolve instead of merely track IT problems.
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Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides phone-based and in-depth engineering support and training in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, MS Office Project, MS Office Word, and Microsoft Excel. To find out more information about Progent's consulting, programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.Progent's Apple Mac consultants can nurture the imaginative elements of Apple Mac environments by delivering remote consulting support and training in graphics, audio, and motion video. Progent's consultants can provide help in a range of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio/video or configuring an audio/video production lab.
Online Network Monitoring Support
Progent offers companies in Atlanta Georgia remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By exposing possible issues before they expand into full-scale emergencies, system monitoring can head off disruptive and expensive network breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that incorporate multiple operating systems.
To get in touch with Progent about urgent remote help with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Online Help, call
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
| City | Address | Phone | Link |
| Alpharetta | 11175 Cicero Drive, Suite 100 Alpharetta, GA 30022 United States |
(678) 436-8815 | Alpharetta Network Support Services |
| Atlanta | 235 Peachtree Street NE, Suite 400 Atlanta, GA 30303 United States |
(404) 537-1318 | Atlanta Network Support Services |
| Sandy Springs | One Glenlake Parkway, Suite 650 Sandy Springs, GA 30328 United States |
(678) 899-6420 | Sandy Springs Network Support Services |
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Consultants Exchange 2000 Server Upgrade
Top Technical Support Services Microsoft Exchange Upgrade
Progent is among the most expert network consulting companies for creating email and messaging systems powered by Exchange 2000 Server. Progent specializes in helping small companies get the full benefits of Exchange Server 2000 under common scenarios such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.
Private Clouds for Small Businesses Consultant Services
Private Cloud Hosting Consult
Progent's Private Cloud Hosting service offers complete hosting of a small organization's production servers in a solution that delivers the maximum degree of availability and expandability and is also simple to transfer to another host. Progent's Private Cloud Hosting and Management options are built upon mature virtualization platforms that enable small companies with multi- platform IT systems to save dramatically on the expense of capital equipment, system support, and network management while achieving world-class fault tolerance and an unmatched level of vendor flexibility.
5500 Wireless Controller Consultants
wireless LAN controller Network Consultants
Cisco's {Catalyst wireless controllers simplify the management of wireless networks by unifying the configuration and management of Wi-Fi APs, tuning Wi-Fi throughput by reducing the impact of RF congestion, improving Wi-Fi availability with rapid failover, and hardening security by detecting cyber threats and analyzing network traffic according to user class and location. Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controllers to manage wireless networks of any size. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's latest wireless controller technology.
Cisco Aironet Technical Support
Proxim Remote Support Services
Progent's Wireless Consulting Services offer a convenient, economical way for companies of all sizes to configure, manage, monitor and repair the latest wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and deploy hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For mobile email and online business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
IT Consultants Microsoft Financial Software
IT Consulting Dynamics GP Power BI
Progent's Microsoft certified experts provide a variety of support services for Microsoft Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft accounting platform and business management tool built, like all Microsoft financial tools, on the scalable and popular foundation of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the most recent edition of Microsoft accounting products in the Microsoft Dynamics GP/Great Plains line, provides a cost-effective solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Microsoft Dynamics GP is simple to install and integrate, and with its segmented design you can license only the functions you currently require, with the option to expand users and increase functionality in the future. Progent's Microsoft Dynamics GP Software support engineers can help you install, configure and manage Dynamics GP 2010 as well as older versions of Microsoft Dynamics GP.
Progent's Management Team Configuration Services
Progent's Management Support Firm
Progent's management team consists of seasoned professionals with years of experience delivering network consulting, technical support, and strategic IT planning to businesses ranging in size from startups to global enterprises. Great service requires great personnel, and Progent is proud to have assembled a management staff able to provide customers with the top service value available anywhere.
24 Hour Technical Support Services Microsoft Forefront TMG 2010
Forefront Network Inspection System Consultants
Microsoft Forefront Threat Management Gateway 2010 is based on the proven security technologies of ISA Server and offers a centrally administered Internet gateway that acts as a single-server platform for an array of security features including an application and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway includes comprehensive web security logging and reporting features, allows customized reports generated by Microsoft SQL Server, works with Active Directory to simplify authentication, and can be installed as a virtual machine to cut costs and improve recoverability. Progent's Microsoft consultants can help you to plan and execute test and production implementations; interface Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver continuing support and troubleshooting. Progent's consultants can also help you to upgrade economically to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Nebraska Tech
Oklahoma Computer Installation
Progent's National Support Center provides nationwide remote support for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Certified support experts offer telephone help and remote secure network connection to isolate and resolve technical problems rapidly and economically. The scope of IT experience represented by Progent's staff of country-wide service professionals allows Progent to escalate even the toughest problems to competent experts as needed.
recovery from ransomware Services
Open Now ransomware vulnerability evaluation Consulting Services
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to block ransomware or recover quickly from a ransomware attack. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup environment that minimizes your vulnerability to ransomware and aligns with your business needs.
wi-fi controller Computer Consultant
Wave 2 wireless controller Consultant Services
Cisco's {Catalyst wireless controllers simplify the administration of Wi-Fi networks by unifying the configuration and management of wireless APs, optimizing wireless throughput by reducing the impact of RF congestion, enhancing wireless uptime with rapid auto-failover, and strengthening security by detecting threats and analyzing traffic content based on user class and location. Progent's Wi-Fi consultants can help you to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi LANs of any size. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi solution or carry out a smooth upgrade to Cisco's latest Wi-Fi controller technology.
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