For small companies located in Atlanta Georgia, Progent offers help for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's client testimonials). Progent also offers the consultation CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote support engineers represent exceptional value because they are equipped with the real-world background and the sophisticated technology to resolve most network problems rapidly. This lowers immediate expenses since service calls accumulate a smaller number of chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company benefits additionally with indirect costs by minimizing or avoiding system outages and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you pay just for the services that you receive. In contrast to many online support organizations, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid scenarios where speedy. minor repairs manage to end up as large bills. Progent's penchant for disposing of technical issues quickly translates into your business spending less cash.
Progent's Remote Support Tools
Over the years, Progent has refined a set of optimized technologies and field-tested processes that ensure the maximum degree of efficiency for remote help and repair for small business information systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the consultants of Progent's online support team to interface to your company's computer system remotely without violating network security.
Progent's sophisticated customer support database application keeps extensive histories describing the service that Progent's customers have received. Progent's team consultants have the benefit of the records of all help delivered to every Progent client by every consultant. This archive of trouble tickets and responses is structured as a conveniently searchable support database that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major industry leaders including Cisco and Microsoft make available other extensive support databases and allow fast response from vendors' internal product engineers with the result that Progent's online consulting experts can determine the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in Atlanta Georgia or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's remote consulting engineers offer certified skills in an extensive array of products and technologies. This broad scope of IT skills permits Progent's engineers to address virtually any emergency that may take place in a small business information system. Certifications awarded to Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To support customers with multi-platform environments, Progent also provides access to consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based support provided by Progent to companies in Atlanta include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a wide array of information technology including system architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and easy management, and migration from legacy applications to the latest Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues enables fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent online help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and validates an individual's networking skills at the master level. CCIEs know how to deal with the most complex problems surrounding network design, deployment, management, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco CCIEs offer excellent cost-effectiveness because their broad expertise allows them to resolve even the most intractable problems quickly. In typical cases, less experienced consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support providers make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive immediate support for complex network problems that are crippling business efficiency but are not within the experience of your ordinary IT maintenance personnel. Progent's CCIE consultants can tie into your computer system using advanced remote support technology to perform efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus VPN solutions.
Certified Windows Support
Progent's Microsoft-premier remote support engineers offer network problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help you with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of online desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Premier System Security Specialists
Progent's certified CISSP and ISSAP security engineers offer a range of system protection services to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your company to recuperate quickly after a serious breach. Security solutions available from Progent cover thorough network security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; installing firewalls; establishing secure mechanisms for remote and mobile access; protecting your email system against spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small companies often request. Billing rates for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to complete major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Atlanta Georgia Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small and midsize businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Call Center support services are ideal for small companies who don't have the money or time to create an internal Call Center but who require quick communication with a reliable Help Desk with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progent's shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in creating an effective new Help Desk Call Center or improving your established organization, selecting or enhancing Help Desk Call Center software products to handle the particular requirements of your corporation, or adding occasional online staff to supplement your internal Call Center group to handle unusually busy events such as software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of veteran information technology experts gives your computer users in Atlanta Georgia rapid contact with a large network service resource with extensive background providing telephone-based consulting and online troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a crucial contributor to business efficiency, and Progent's policy is to solve rather than just record technical problems.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts staff offers online and in-depth consulting support and training in special business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft business applications such as CRM, MS Project, MS Office Word, and Excel. To find out more about Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the imaginative components of Mac environments by offering remote help services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs like scanning or digitizing audio or video or configuring an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers companies in Atlanta Georgia online network monitoring support powered by MS Operations Manager network monitoring and reporting, enhanced by Progent for your environment so your IT maintenance is proactive and automated. By detecting looming issues before they result in full-scale emergencies, remote monitoring can head off inconvenient and expensive service breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems powered by a mix of platforms.
To get in touch with Progent about emergency online support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area