For small companies located in Atlanta Georgia, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security design and business continuity preparedness.
Progent's remote support services represent excellent leverage because they have the real-world background and the advanced tools to solve most information system problems quickly. Efficient support lowers immediate expenses since solutions require a smaller number of chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits even more with incidental costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted management.
Progent's billing model for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe just for the services that you actually get. Unlike typical remote support firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with situations where quick repairs somehow turn into major tabs. Progent's penchant for solving problems quickly results in your company conserving cash.
Progent's Online Technical Support Tools
Over the years, Progent has refined an array of optimized tools and field-tested processes which permit the highest level of efficiency for remote technical support and troubleshooting for small and midsize business IT systems. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to interface to your network remotely without compromising system security.
Progent's sophisticated technical support database application stores extensive documentation for the service that Progent's clients have received. Progent's team consultants have access to the specifics of all help rendered to every Progent client by any engineer. This history of issues and solutions is organized as a conveniently accessible proprietary database that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft permit access to additional vast technical support knowledge bases and allow priority response from vendors' internal engineering staff with the result that Progent's remote service specialists can arrive at optimal solutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Atlanta Georgia or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's phone-based technical service engineers have credentials in an extensive array of products and technologies. This broad range of technical skills enables Progent's engineers to handle practically any emergency that may occur in a small or midsize company network. Certifications earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help companies with mixed-OS environments, Progent also offers the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Remote technical services provided by Progent to companies in Atlanta include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a broad spectrum of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Windows coexistence, virtual server products for server economization and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving network issues enables fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help for analyzing anomalies affecting UNIX/Linux systems powered by popular variants of UNIX including:
Important Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and indicates a person's networking knowledge at the expert level. Cisco qualified CCIEs can resolve even the most difficult issues encountered in network planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with IOS network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs represent an exceptional value since their broad experience permits them to resolve the most difficult problems quickly. In common instances, less experienced service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support providers make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide fast telephone access to a CCIE so you can receive timely support for severe network issues that are impacting business efficiency but are not within the experience of your regular network service resources. Progent's Cisco CCIE consultants can interface to your network using advanced on-line support technology in order to provide quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular family of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Windows Experts
Progent's Microsoft-premier remote support experts can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint 2019 design and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad range of remote desktop support including Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of security services to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or help you to clean up rapidly following a serious penetration. Security services available from Progent cover thorough network security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm attacks; installing firewalls; building safe architectures for remote and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting services to help organizations of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned online consulting experts for contract projects that small companies frequently request. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Atlanta Georgia Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small and midsize organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are well suited for small businesses who lack the money or time to support an internal Help Desk but who require quick response from a dependable Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex trouble tickets to high-level consultants.
Progent’s shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Call Center or enhancing your current organization, identifying or modifying Help Desk Call Center application software to handle the unique needs of your corporation, or adding occasional online staff to work with your in-house Call Center group to deal with demanding scenarios like software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center team of seasoned network professionals gives your customers in Atlanta Georgia rapid access to a dependable network service resource with extensive background delivering phone support and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a crucial contributor to business productivity, and Progent's policy is to solve instead of just report IT issues.
Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting staff offers remote professional consulting expertise and education in special application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and Excel. To find out more concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac experts can support the creative elements of Macintosh environments by providing remote consulting services and education in graphics, sound, and video. Progent's support professionals offer expertise in a range of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures like scanning or digitizing audio or video or establishing an audio/video production studio.
Online Network Monitoring Support
Progent offers businesses in Atlanta Georgia online network monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent to accommodate your business so your computer support is proactive rather than reactive. By anticipating potential problems before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and costly information system failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a variety of operating systems.
To contact Progent about urgent remote help with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area