For small companies in Atlanta Georgia, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has provided remote support to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with advanced security design and disaster recovery planning.
Progent's online support engineers represent excellent value due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because service calls accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more in indirect costs by minimizing or avoiding network outages and associated losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused management.
Progent's billing model for online support is designed to maximize the impact of your network support dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to many remote support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate situations where fast repairs manage to turn into big invoices. Progent's skill at disposing of problems quickly results in your company spending less money.
Progent's Online Technical Support Technologies
Over the years, Progent has refined an arsenal of customized technologies and field-proven methodologies that promote the maximum level of efficiency for online technical support and repair for small company computer systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your company's system without breaching corporate security.
Progent's proprietary service database application stores thorough documentation of the service that Progent's clients have been provided. Progent's authorized engineers have access to the records of assistance provided to every client by every consultant. This archive of problems and repairs is structured as a quickly exploitable proprietary database that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available other vast technical support databases and allow quick response from vendors' in-house product engineers so Progent's remote service specialists can determine the best resolutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Atlanta Georgia or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, go to Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's remote network support experts have advanced credentials in an extensive set of products and technologies. This broad scope of technical skills enables Progent's engineers to tackle practically any crisis likely to crop up in a small or midsize business information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Associate.
To provide assistance to businesses with multi-platform networks, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online support available from Progent to small businesses in Atlanta include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a wide range of computer technology including system architecture, email systems, system and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and simplified management, and transitioning from older systems to the latest Windows or Linux-powered environments. Progent's group-based methodology for resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent online help for troubleshooting anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and indicates an individual's networking skills at the expert level. Cisco qualified CCIEs know how to deal with even the most stubborn issues associated with network infrastructure design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying program updates. CCIEs represent an excellent cost-effectiveness since their broad expertise allows them to fix the most intractable problems rapidly. In many instances, less qualified service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers quick telephone access to a CCIE so you can get urgent assistance for severe network infrastructure issues that are crippling worker productivity but are beyond the scope of your ordinary network service resources. Progent's Cisco CCIE engineers can connect to your environment using sophisticated remote troubleshooting technology to perform efficient, safe, and economical diagnosis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading family of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Certified MS Windows Support
Progent's Microsoft-expert online service experts can provide network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can help you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration consulting services,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of online PC desktop support services such as Windows 7 integration, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISSP and ISSAP network security engineers offer a range of system protection solutions that can improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to recover rapidly after a serious breach. Security solutions offered by Progent include: in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious assaults; setting up firewalls; establishing secure architectures for remote and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help businesses of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that combine local resources along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for contract IT projects that small businesses frequently request. Progent's charges for longer-term consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important fields of information technology allows clients to execute major projects economically and on time. Progent's special online engineering services include:
How Your Atlanta Georgia Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk service offerings for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk services are intended for smaller businesses who don't have the resources to assemble and manage an internal Help Desk but who require quick communication with an effective Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting services can aid you in creating an efficient new Help Desk or enhancing your current organization, evaluating or customizing Call Center software products to handle the unique requirements of your business, or adding temporary phone support staff to reinforce your existing Call Center group to deal with demanding events like software migrations, mass updates, or rolling out brand new business software.
Progent's Call Center team of experienced network consultants gives your workers in Atlanta Georgia instant contact with an efficient support group with years of experience delivering telephone-based consulting and online repair service for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a solid contributor to business productivity, and Progent's target is to fix rather than merely record technical problems.
Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Group can supply remote professional engineering support and training in key business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and Office Excel. For additional information about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the imaginative elements of Apple Mac environments by offering phone-based consulting services and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures like scanning or digitizing audio or video or setting up an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide businesses in Atlanta Georgia remote network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By spotting looming issues before they expand into downtime, remote monitoring can ward off disruptive and expensive network failures. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems that incorporate a variety of operating systems.
To get in touch with Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area