For small businesses located in Atlanta Georgia, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's online technical support engineers represent excellent leverage due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most information system problems rapidly. Efficient support reduces immediate costs because solutions require a smaller number of billable minutes. Online help also eliminates the cost of sending an engineer to your location. Your company benefits even more with indirect expenses by reducing or avoiding network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for online help is designed to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to many remote support firms, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate scenarios where speedy. minor fixes somehow end up as major tabs. Progent's penchant for handling technical issues quickly translates into your business spending less cash.
Progent's Online Service Tools
Over time, Progent has refined an array of optimized tools and proven methodologies which ensure the maximum level of effectiveness for online consulting and repair for small company IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to connect to your environment without compromising network security.
Progent's proprietary customer support database system stores comprehensive documentation for the support that Progent's clients have been provided. Progent's staff engineers have access to the records of support rendered to each customer by every engineer. This database of problems and repairs is stored as a readily searchable proprietary knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows daily. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow quick access to manufacturers' internal product engineers with the result that Progent's remote service specialists can arrive at optimal resolutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Atlanta Georgia or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's remote consulting engineers possess advanced credentials in a comprehensive set of disciplines. This broad range of IT skills permits Progent's engineers to resolve almost any emergency that may occur in a small or midsize business network. Certifications earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with multi-operating system networks, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote services provided by Progent to customers in Atlanta include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of computer technology including system infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and easy management, and migration from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based help for diagnosing anomalies affecting UNIX/Linux systems based on popular variants of UNIX including:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and validates a person's networking knowledge at the expert level. CCIEs know how to deal with even the most complex problems surrounding network infrastructure design, integration, maintenance, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network management utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs represent an excellent value because their broad expertise allows them to find solutions for the most difficult problems quickly. In many cases, less qualified engineers can struggle for hours or days with identical problems that a CCIE can fix in minutes.
Few service firms make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get immediate help for complex network infrastructure issues that are impacting business efficiency but are not within the experience of your local IT support resources. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of state-of-the-art on-line support technology to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as VPN solutions.
Certified Microsoft Windows Support
Progent's Microsoft-expert online support professionals offer computer system troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full range of remote desktop support services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISSP and ISSAP network security engineers offer a range of security services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to clean up quickly following a serious breach. Security support services offered by Progent cover thorough security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; configuring firewalls; building safe architectures for off-site and mobile access; guarding your messaging system against spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of world-class remote consulting experts for special IT projects that small businesses frequently request. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Atlanta Georgia Company Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk Call Center support programs for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are ideal for small companies who don't have the budget to build and maintain an in-house Call Center but who require fast access to an effective Help Desk Call Center with professional telephone support as well as the available expertise to escalate complex problems to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk Call Center or improving your established organization, evaluating or customizing Help Desk Call Center software to handle the unique requirements of your corporation, or adding temporary online staff to reinforce your internal Call Center team during unusually busy scenarios like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk team of experienced network consultants provides your workers in Atlanta Georgia fast communication with a dependable network service group with substantial experience providing telephone-based help and remote repair service for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center the reputation as a major driver of business performance, and Progent's goal is to fix instead of simply track IT issues.
Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Group offers phone-based and in-depth consulting expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for Microsoft applications such as Microsoft CRM, Project, Microsoft Office Word, and Microsoft Excel. For more about Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the imaginative facets of Mac systems by offering phone-based help services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs such as scanning or digitizing audio/video or setting up an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent offers companies in Atlanta Georgia remote network monitoring support powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your environment so your IT support is proactive rather than reactive. By uncovering possible trouble spots before they cause downtime, proactive monitoring can ward off stressful and costly network failures. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that incorporate multiple platforms.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area