UNIX and Linux Technical Support

For small companies in Atlanta Georgia, Progent provides technical support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, as well as the services of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity planning.

Progent's online technical support services represent excellent leverage because they are equipped with the real-world experience and the sophisticated tools to solve the majority of network issues quickly. This lowers direct expenses since solutions accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization saves even more in indirect expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and distracted management.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you are invoiced only for the support that you receive. Unlike typical remote service firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate scenarios where quick fixes somehow end up as major invoices. Progent's skill at disposing of technical issues efficiently results in your company conserving money.

Progent's Remote Service Tools
Through years of experience, Progent has developed a set of optimized tools and proven processes which allow the highest level of efficiency for remote technical support and troubleshooting for small company computer networks. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to connect to your company's system without breaching network security.

Progent's proprietary service reporting application keeps comprehensive histories for all service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of services rendered to every client by every engineer. This history of issues and fixes is structured as a quickly searchable internal database that allows Progent's online technical professionals to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft permit access to additional massive support knowledge bases and allow fast access to manufacturers' in-house support staff so Progent's online consulting experts can arrive at the best resolutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Atlanta Georgia or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.

Phone-based Technical Services Available from Progent
Progent's online network support professionals have credentials in an extensive set of disciplines. This wide range of technical skills allows Progent's engineers to address practically any problem likely to crop up in a small company network. Certifications held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To help customers with multi-platform networks, Progent also provides access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Online technical services available from Progent to small businesses in Atlanta include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of computer technology such as network infrastructure, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified administration, and migration from legacy systems to current MS Windows or Linux-based solutions. Progent's group-based methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.

  Progent's UNIX and Linux support engineers can provide urgent online assistance for resolving anomalies within UNIX/Linux systems based on popular versions of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux variants for which Progent offers expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco CCIE credential is the premier recognition for network infrastructure professionals, and indicates a person's technical knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most difficult challenges surrounding network infrastructure planning, installation, management, security, and problem solving. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or locating software updates. CCIEs represent an excellent cost-effectiveness because their deep experience permits them to fix the most intractable problems quickly. In typical instances, less experienced consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Few support providers make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone access to a Cisco-qualified CCIE so your company can get urgent support for complex network infrastructure problems that are impacting worker productivity but are outside the experience of your regular computer support personnel. Progent's CCIE engineers can connect to your network by means of sophisticated remote troubleshooting tools in order to provide efficient, safe, and economical analysis and remediation. Progent's CCIEs offer consulting for all of Cisco's popular selection of networking devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-certified remote service professionals offer network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide range of platform support such as Microsoft Windows Server 2022 solution design and integration consulting, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 Server integration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

  Progent also offers a full range of remote PC desktop support and troubleshooting services including Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Premier System Security Professionals
  Progent's certified CISM and CISSP network security engineers offer a variety of security services that can improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or help you to recuperate quickly after a serious penetration. Security solutions available from Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; designing secure mechanisms for remote and mobile communication; securing your messaging system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert remote consulting services to help businesses of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine local resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

• Call Center Expertise
  Progent's Help Desk Call Center service offerings for small companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center services are designed for smaller organizations who don't have the money or time to assemble and manage an internal Call Center but who need quick access to an effective Call Center with proficient telephone assistance as well as the available expertise to escalate complex tasks to high-level consultants.

  Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or enhancing your existing one, identifying or customizing Help Desk software to meet the particular demands of your company, or adding temporary online personnel to supplement your in-house Help Desk team to deal with demanding situations such as software transitions, major updates, or installing new applications.

  Progent's Help Desk staff of veteran network experts offers your clients in Atlanta Georgia quick communication with a reliable technical support group with extensive background providing phone support and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to company productivity, and Progent's aim is to resolve instead of simply annotate network problems.

• Business Applications Support: Education, Development, and Problem Solving
  Progent's Applications Consulting Team can supply online advanced consulting support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for Microsoft applications such as CRM, MS Project, Microsoft Office Word, and MS Office Excel. To find out additional information on Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

  Progent's Apple Mac professionals can support the creative facets of Macintosh computing by delivering remote help support and training in graphics, sound, and video. Progent's consultants can provide help in a variety of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio or video or configuring an audio/video post production lab.

  Online Network and Server Monitoring Support
  Progent offers businesses in Atlanta Georgia online network monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so your network maintenance is proactive rather than reactive. By spotting possible issues before they result in network outages, remote monitoring can ward off disruptive and expensive service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that support a combination of operating systems.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.