UNIX, Linux, Sun Solaris, Mac OS X Support

For small and midsize businesses located in Atlanta Georgia, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity issues, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and disaster recovery planning.

Progent's remote technical support engineers represent exceptional leverage because they have the practical experience and the sophisticated tools to solve most information system problems rapidly. Efficient support reduces immediate expenses since solutions require fewer billable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your organization saves even more in incidental expenses by reducing or eliminating network outages and associated losses stemming from business discontinuity, upset clients, idle employees, and de-focused executives.

Progent's billing policy for online help is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you receive. In contrast to typical remote support firms, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean model for pricing prevent situations where speedy. minor solutions somehow turn into large tabs. Progent's skill at handling technical issues quickly results in your business spending less cash.

Progent's Online Support Tools
Over time, Progent has refined an arsenal of customized technologies and field-tested processes which promote the highest level of effectiveness for online engineering help and repair for small business IT networks. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to communicate with your system remotely without breaching system security.

Progent's proprietary customer support database application maintains detailed documentation for the support that Progent's customers have been provided. Progent's authorized consultants have access to the records of services delivered to each Progent customer by any consultant. This database of anomalies and fixes is stored as a conveniently exploitable support knowledge base that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and permit quick response from manufacturers' internal product engineers so Progent's remote consulting experts are able to come up with the most efficient solutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Atlanta Georgia or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's remote consulting engineers have advanced credentials in an extensive set of technologies. This wide range of IT skills allows Progent's engineers to tackle almost any crisis that may take place in a small or midsize company information system. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.

To provide assistance to businesses with mixed-platform networks, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical support services Offered by Progent to companies in Atlanta include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide array of information technology including network architecture, messaging systems, network and operational security, UNIX and Windows coexistence, VMware products for server consolidation and simplified management, and transitioning from older applications to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX/Linux support engineers can provide emergency online assistance for resolving anomalies affecting UNIX/Linux networks powered by leading versions of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux versions for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
  The Cisco CCIE credential is the premier recognition for network infrastructure professionals, and validates a consultant's network technology skills at the master level. CCIEs can handle even the most intractable problems associated with network infrastructure planning, installation, management, protection, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs represent an exceptional value since their depth of experience allows them to resolve even the most complex problems quickly. In typical instances, less experienced consultants can wrestle for many hours or even days with identical tasks that a CCIE can fix in minutes. Few service firms make CCIEs accessible to support small and medium sized companies. Progent can provide fast phone access to a Cisco authorized CCIE so your company can get timely help for complex network problems that are impacting worker productivity but are outside the experience of your local computer service group or consultant. Progent's CCIE engineers can interface to your network via advanced remote support tools to perform fast, safe, and affordable analysis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading selection of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-premier remote support experts can provide computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help your company with a wide range of platform support such as Microsoft Windows Server 2022 planning and migration consulting, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server 2016 migration consulting services, SharePoint 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online training, Small Business Server consulting, and Windows Essentials migration and cloud integration.

  Progent also offers a wide array of online PC desktop support services such as Windows 11 migration support and planning and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISSP and ISSAP Certified Network Security Experts
  Progent's qualified CISSP and ISSAP security engineers offer a variety of security services to enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or help your business to recuperate rapidly after a damaging breach. Security support services offered by Progent include: in depth network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious assaults; setting up firewalls; establishing safe techniques for off-site and mobile communication; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support to help companies of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.

• Help Desk Call Center Services
  Progent's Call Center service offerings for small companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who lack the budget to create an in-house Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.

  Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

  Progent's Help Desk consulting support can support you in creating an efficient new Call Center or enhancing your established one, identifying or modifying Help Desk Call Center software to meet the particular needs of your corporation, or adding occasional phone support staff to work with your in-house Call Center resources to handle demanding events like software transitions, mass updates, or rolling out new applications.

  Progent's Help Desk staff of veteran information technology professionals gives your customers in Atlanta Georgia instant assistance from a dependable technical support resource with years of experience providing phone help and remote repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk the reputation as a crucial driver of business efficiency, and Progent's policy is to solve and not simply report technical issues.

• Business Applications Services: Training, Programming, and Integration
  Progent's Applications Experts Group provides phone-based and in-depth consulting support and training in key business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To read additional information concerning Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

  Progent's Mac consultants can nurture the creative facets of Mac environments by offering phone-based help services and education in imaging, audio, and video. Progent's support professionals offer help in a variety of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio/video or setting up an audio/video post production studio.

  Remote Network Monitoring Support
  Progent can provide companies in Atlanta Georgia remote network and server monitoring support powered by MS Operations Manager network monitoring, adapted by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By spotting emerging issues before they expand into network outages, remote monitoring can head off inconvenient and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems based on a mix of OS platforms.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.