For small businesses in Atlanta or anywhere in Georgia, Progent provides technical support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, plus the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's online technical support services represent exceptional leverage because they have the real-world background and the advanced technology to solve most information system problems quickly. Efficient support lowers immediate expenses since service calls require fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization saves even more with indirect expenses by reducing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, idle employees, and distracted executives.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the services that you actually get. Unlike many online support firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for billing eliminate situations where quick solutions somehow end up as big invoices. Progent's penchant for solving technical issues efficiently translates into your company spending less cash.
Progent's Remote Support Technologies
Through years of experience, Progent has developed an array of customized technologies and field-proven processes which allow the highest degree of efficiency for online technical support and troubleshooting for small business computer networks. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to access your system without violating network security.
Progent's proprietary customer support reporting application maintains extensive records describing all support that Progent's clients have received. Progent's team consultants have access to the records of all help rendered to every customer by any engineer. This history of issues and responses is structured as a conveniently accessible support database that allows Progent's online support experts to share their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft permit access to other extensive technical support databases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to arrive at the best resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone support in Atlanta or anywhere in Georgia or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's online technical service experts possess advanced credentials in an extensive array of technologies. This wide range of technical skills enables Progent's consultants to tackle almost any problem likely to take place in a small company information system. Credentials awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.
To help customers with multi-OS networks, Progent also offers the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote technical support services provided by Progent to clients in Atlanta and anywhere in the state of Georgia include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad array of computer technology such as system architecture, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and easy management, and migration from legacy systems to current Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for analyzing problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Major Linux versions for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and validates a consultant's technical skills at the expert level. Cisco CCIEs know how to handle the most difficult issues occurring in network infrastructure planning, deployment, administration, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco CCIEs represent an exceptional value since their deep expertise permits them to fix the most difficult problems quickly. In many cases, less seasoned engineers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make Cisco CCIEs available to help small and medium sized businesses. Progent offers fast phone contact with a Cisco authorized CCIE so your company can receive timely help for severe network infrastructure problems that are lowering worker productivity but are not within the comfort zone of your regular IT service personnel. Progent's CCIE support experts can connect to your computer system via the latest on-line troubleshooting tools in order to provide fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network technology.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support engineers can deliver computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help you with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration consulting services,
SharePoint 2019 design and configuration,
Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a full range of remote PC desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions that can improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or help your business to clean up quickly following a serious breach. Security solutions offered by Progent include: comprehensive security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; installing firewalls; establishing safe mechanisms for remote and mobile access; defending your email infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support to help businesses of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that utilize on-premises resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the services of seasoned online consulting professionals for special projects that small businesses often need. Billing charges for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Atlanta Business Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk Call Center support programs for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are well suited for small companies who don't have the budget to create an internal Help Desk but who need quick communication with a reliable Help Desk Call Center with professional telephone support plus the available expertise to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting expertise can support you in creating an effective new Help Desk or improving your established organization, evaluating or enhancing Help Desk Call Center software to meet the unique demands of your corporation, or adding temporary phone support staff to reinforce your existing Help Desk Call Center resources to handle high-demand scenarios such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of seasoned information technology consultants offers your computer users in Atlanta or anywhere in the state of Georgia quick contact with an efficient network service resource with years of background delivering telephone-based support and online troubleshooting for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center the reputation as a solid driver of company success, and Progent's policy is to resolve and not merely annotate IT problems.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting staff offers remote advanced consulting support and training in special business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for familiar Microsoft business applications such as CRM, MS Project, MS Office Word, and Excel. To learn more information on Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the imaginative components of Mac systems by delivering phone-based consulting support and training in imaging, sound, and motion video. Progent's consultants offer assistance in a large selection of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like scanning or digitizing audio or video or establishing an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Atlanta, or anywhere in the state of Georgia, remote computer system monitoring services based on MS System Center Operations Manager network monitoring, customized by Progent to accommodate your business so that your IT maintenance is proactive and automated. By anticipating emerging problems before they expand into crashes, remote monitoring can minimize stressful and expensive service breakdowns. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that support a mix of OS platforms.
To contact Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area