For small companies in Atlanta Georgia, Progent provides technical support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, as well as the services of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity planning.
Progent's online technical support services represent excellent leverage because they are equipped with the real-world experience and the sophisticated tools to solve the majority of network issues quickly. This lowers direct expenses since solutions accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization saves even more in indirect expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and distracted management.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you are invoiced only for the support that you receive. Unlike typical remote service firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate scenarios where quick fixes somehow end up as major invoices. Progent's skill at disposing of technical issues efficiently results in your company conserving money.
Progent's Remote Service Tools
Through years of experience, Progent has developed a set of optimized tools and proven processes which allow the highest level of efficiency for remote technical support and troubleshooting for small company computer networks. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to connect to your company's system without breaching network security.
Progent's proprietary service reporting application keeps comprehensive histories for all service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of services rendered to every client by every engineer. This history of issues and fixes is structured as a quickly searchable internal database that allows Progent's online technical professionals to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft permit access to additional massive support knowledge bases and allow fast access to manufacturers' in-house support staff so Progent's online consulting experts can arrive at the best resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Atlanta Georgia or to learn more about Progent's phone support programs, call Progent at
Phone-based Technical Services Available from Progent
Progent's online network support professionals have credentials in an extensive set of disciplines. This wide range of technical skills allows Progent's engineers to address practically any problem likely to crop up in a small company network. Certifications held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To help customers with multi-platform networks, Progent also provides access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical services available from Progent to small businesses in Atlanta include:
Progent's UNIX and Linux support engineers can provide urgent online assistance for resolving anomalies within UNIX/Linux systems based on popular versions of UNIX including:
Progent also offers a full range of remote PC desktop support and troubleshooting services including Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud environments for Windows workstations.
Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or enhancing your existing one, identifying or customizing Help Desk software to meet the particular demands of your company, or adding temporary online personnel to supplement your in-house Help Desk team to deal with demanding situations such as software transitions, major updates, or installing new applications.
Progent's Help Desk staff of veteran network experts offers your clients in Atlanta Georgia quick communication with a reliable technical support group with extensive background providing phone support and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to company productivity, and Progent's aim is to resolve instead of simply annotate network problems.
Progent's Apple Mac professionals can support the creative facets of Macintosh computing by delivering remote help support and training in graphics, sound, and video. Progent's consultants can provide help in a variety of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio or video or configuring an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Atlanta Georgia online network monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so your network maintenance is proactive rather than reactive. By spotting possible issues before they result in network outages, remote monitoring can ward off disruptive and expensive service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that support a combination of operating systems.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
City | Address | Phone | Link |
Alpharetta | 11175 Cicero Drive, Suite 100 Alpharetta, GA 30022 United States |
(678) 436-8815 | Alpharetta Network Support Services |
Atlanta | 235 Peachtree Street NE, Suite 400 Atlanta, GA 30303 United States |
(404) 537-1318 | Atlanta Network Support Services |
Sandy Springs | One Glenlake Parkway, Suite 650 Sandy Springs, GA 30328 United States |
(678) 899-6420 | Sandy Springs Network Support Services |