Fast Phone Help for Atlanta Georgia UNIX, Linux, or Solaris NetworksFor small and midsize companies in Atlanta Georgia, Progent offers technical support for networks powered by UNIX or Linux or for environments that include a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and business continuity preparedness.

Progent's online technical support services represent excellent leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company benefits even more in indirect costs by minimizing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's pricing policy for remote support is structured to get the most out of your network support dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you receive. Unlike typical online support firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for pricing do away with scenarios where speedy. minor solutions manage to end up as big invoices. Progent's skill at dealing with technical issues efficiently translates into your business saving money.

Progent's Remote Support Tools
Over time, Progent has refined an arsenal of customized tools and field-tested methodologies which allow the highest degree of effectiveness for online technical support and repair for small and midsize company information systems. Progent provides secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology enables the staff of Progent's remote service group to connect to your network without violating system security.

Progent's proprietary technical support database application stores detailed histories for all service that Progent's clients have been provided. Progent's team consultants have access to the history of services delivered to each client by every Progent consultant. This archive of anomalies and repairs is stored as a readily retrievable internal knowledge base that permits Progent's remote support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit priority access to manufacturers' internal support staff with the result that Progent's remote consulting specialists can arrive at optimal solutions quickly.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Atlanta Georgia or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's remote network support experts possess advanced credentials in a comprehensive set of disciplines. This breadth of capability allows Progent's consultants to address practically any problem likely to occur in a small company network. Certifications awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.

To provide assistance to companies with multi-OS environments, Progent also provides the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Remote services provided by Progent to customers in Atlanta include:

Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT projects that small companies frequently need. Progent's charges for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special fields of information technology enables customers to execute major initiatives economically and on time. Progent's special online engineering services include:
  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for small companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center support services are designed for small businesses who lack the money or time to build and maintain an in-house Call Center but who need quick communication with a reliable Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or improving your established one, selecting or modifying Help Desk Call Center software to address the special demands of your company, or providing temporary online staff to work with your in-house Help Desk resources to handle high-demand events like software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of veteran information technology professionals gives your clients in Atlanta Georgia instant access to a large technical support group with substantial background offering telephone-based support and online repair service for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a major contributor to company productivity, and Progent's policy is to resolve instead of merely track technical issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff provides online professional consulting support and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, MS Word, and Office Excel. To find out more information about Progent's consulting, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Apple Mac experts can promote the imaginative elements of Macintosh environments by delivering phone-based consulting support and education in graphics, sound, and motion video. Progent's support professionals can provide help in a large selection of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as scanning or digitizing audio/video or configuring an audio/video production studio.

    Online Network Monitoring Services
    Progent offers businesses in Atlanta Georgia online network and server monitoring services powered by MS Operations Manager network monitoring, customized by Progent to fit your environment so your IT maintenance is proactive and automated. By exposing emerging trouble spots before they expand into crashes, system monitoring can avoid stressful and expensive information system crises. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that support a combination of OS platforms.

How Your Atlanta Georgia Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Onsite IT Consulting
Progent locations in Atlanta Metro Area

City Address Phone Link
Alpharetta 11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
United States
(678) 436-8815 Alpharetta Network Support Services
Atlanta 235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
United States
(404) 537-1318 Atlanta Network Support Services
Sandy Springs One Glenlake Parkway, Suite 650
Sandy Springs, GA 30328
United States
(678) 899-6420 Sandy Springs Network Support Services

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