For small companies located in Atlanta Georgia, Progent offers help for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's client testimonials). Progent also offers the consultation CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote support engineers represent exceptional value because they are equipped with the real-world background and the sophisticated technology to resolve most network problems rapidly. This lowers immediate expenses since service calls accumulate a smaller number of chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company benefits additionally with indirect costs by minimizing or avoiding system outages and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you pay just for the services that you receive. In contrast to many online support organizations, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid scenarios where speedy. minor repairs manage to end up as large bills. Progent's penchant for disposing of technical issues quickly translates into your business spending less cash.
Progent's Remote Support Tools
Over the years, Progent has refined a set of optimized technologies and field-tested processes that ensure the maximum degree of efficiency for remote help and repair for small business information systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the consultants of Progent's online support team to interface to your company's computer system remotely without violating network security.
Progent's sophisticated customer support database application keeps extensive histories describing the service that Progent's customers have received. Progent's team consultants have the benefit of the records of all help delivered to every Progent client by every consultant. This archive of trouble tickets and responses is structured as a conveniently searchable support database that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major industry leaders including Cisco and Microsoft make available other extensive support databases and allow fast response from vendors' internal product engineers with the result that Progent's online consulting experts can determine the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in Atlanta Georgia or to find out additional information about Progent's phone support options, call Progent at
Remote Support Services Available from Progent
Progent's remote consulting engineers offer certified skills in an extensive array of products and technologies. This broad scope of IT skills permits Progent's engineers to address virtually any emergency that may take place in a small business information system. Certifications awarded to Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To support customers with multi-platform environments, Progent also provides access to consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based support provided by Progent to companies in Atlanta include:
Progent's UNIX and Linux support engineers can offer urgent online help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Progent in addition offers a full array of online desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
Progent's shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in creating an effective new Help Desk Call Center or improving your established organization, selecting or enhancing Help Desk Call Center software products to handle the particular requirements of your corporation, or adding occasional online staff to supplement your internal Call Center group to handle unusually busy events such as software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of veteran information technology experts gives your computer users in Atlanta Georgia rapid contact with a large network service resource with extensive background providing telephone-based consulting and online troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a crucial contributor to business efficiency, and Progent's policy is to solve rather than just record technical problems.
Progent's Apple Mac professionals can promote the imaginative components of Mac environments by offering remote help services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs like scanning or digitizing audio or video or configuring an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers companies in Atlanta Georgia online network monitoring support powered by MS Operations Manager network monitoring and reporting, enhanced by Progent for your environment so your IT maintenance is proactive and automated. By detecting looming issues before they result in full-scale emergencies, remote monitoring can head off inconvenient and expensive service breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems powered by a mix of platforms.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
City | Address | Phone | Link |
Alpharetta | 11175 Cicero Drive, Suite 100 Alpharetta, GA 30022 United States |
(678) 436-8815 | Alpharetta Network Support Services |
Atlanta | 235 Peachtree Street NE, Suite 400 Atlanta, GA 30303 United States |
(404) 537-1318 | Atlanta Network Support Services |
Sandy Springs | One Glenlake Parkway, Suite 650 Sandy Springs, GA 30328 United States |
(678) 899-6420 | Sandy Springs Network Support Services |