For small and midsize businesses in Atlanta Georgia, Progent offers technical support for information systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure problems, as well as the services of CISSP-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional value because they are equipped with the practical background and the sophisticated tools to solve the majority of network problems quickly. Efficient support reduces direct expenses since service calls accumulate fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization saves even more in indirect costs by minimizing or avoiding system downtime and associated losses resulting from business disruption, upset clients, idle workers, and distracted executives.
Progent's billing policy for online help is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed only for the support that you actually get. In contrast to typical remote service firms, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing prevent situations where speedy. minor repairs manage to end up as substantial tabs. Progent's penchant for solving technical issues quickly results in your business spending less cash.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies which permit the highest level of efficiency for online help and troubleshooting for small and midsize business IT networks. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to interface to your company's network without breaching system security.
Progent's powerful service reporting system includes extensive documentation describing the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of all help delivered to every Progent customer by every Progent consultant. This history of issues and responses is stored as a conveniently exploitable proprietary database that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft permit access to other massive technical knowledge bases and allow priority access to vendors' in-house support staff with the result that Progent's remote consulting specialists can find the best solutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Atlanta Georgia or to find out more about Progent's online support programs, contact Progent at
Phone-based Technical Support Services Provided by Progent
Progent's remote network support professionals possess certified skills in a comprehensive array of technologies. This breadth of IT skills allows Progent's consultants to address virtually any emergency likely to crop up in a small company network. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.
To support companies with mixed-platform networks, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services Offered by Progent to customers in Atlanta include:
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for troubleshooting anomalies within UNIX/Linux systems based on leading derivatives of UNIX such as:
Progent also can deliver a full array of online desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting support can assist you in establishing an effective new Call Center or improving your current one, evaluating or modifying Help Desk Call Center software to handle the unique requirements of your corporation, or adding occasional phone support personnel to supplement your internal Help Desk Call Center resources to handle unusually busy events like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk team of seasoned information technology professionals gives your computer users in Atlanta Georgia instant contact with a dependable technical support resource with years of background delivering phone help and online repair service for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a significant contributor to company productivity, and Progent's aim is to fix instead of just track IT issues.
Progent's Apple Mac professionals can nurture the artistic facets of Macintosh computing by delivering remote consulting support and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a variety of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in Atlanta Georgia online computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so that your IT support is proactive and automated. By anticipating looming problems before they expand into full-scale emergencies, system monitoring can minimize stressful and costly network crises. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or networks based on a combination of operating systems.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
City | Address | Phone | Link |
Alpharetta | 11175 Cicero Drive, Suite 100 Alpharetta, GA 30022 United States |
(678) 436-8815 | Alpharetta Network Support Services |
Atlanta | 235 Peachtree Street NE, Suite 400 Atlanta, GA 30303 United States |
(404) 537-1318 | Atlanta Network Support Services |
Sandy Springs | One Glenlake Parkway, Suite 650 Sandy Springs, GA 30328 United States |
(678) 899-6420 | Sandy Springs Network Support Services |