For small and midsize businesses in Atlanta Georgia, Progent offers technical support for information systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure problems, as well as the services of CISSP-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional value because they are equipped with the practical background and the sophisticated tools to solve the majority of network problems quickly. Efficient support reduces direct expenses since service calls accumulate fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization saves even more in indirect costs by minimizing or avoiding system downtime and associated losses resulting from business disruption, upset clients, idle workers, and distracted executives.
Progent's billing policy for online help is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed only for the support that you actually get. In contrast to typical remote service firms, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing prevent situations where speedy. minor repairs manage to end up as substantial tabs. Progent's penchant for solving technical issues quickly results in your business spending less cash.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies which permit the highest level of efficiency for online help and troubleshooting for small and midsize business IT networks. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to interface to your company's network without breaching system security.
Progent's powerful service reporting system includes extensive documentation describing the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of all help delivered to every Progent customer by every Progent consultant. This history of issues and responses is stored as a conveniently exploitable proprietary database that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft permit access to other massive technical knowledge bases and allow priority access to vendors' in-house support staff with the result that Progent's remote consulting specialists can find the best solutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Atlanta Georgia or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote network support professionals possess certified skills in a comprehensive array of technologies. This breadth of IT skills allows Progent's consultants to address virtually any emergency likely to crop up in a small company network. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.
To support companies with mixed-platform networks, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services Offered by Progent to customers in Atlanta include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad range of computer technology including network infrastructure, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and migration from older systems to the latest MS Windows or Linux-powered solutions. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for troubleshooting anomalies within UNIX/Linux systems based on leading derivatives of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Silicon Graphics IRIX
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and validates a person's networking skills at the expert level. CCIEs can handle even the most complex issues surrounding network infrastructure planning, integration, management, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs represent an excellent value since their deep expertise permits them to fix the most intractable problems quickly. In common cases, less experienced engineers can struggle for hours or days with the same tasks that a Cisco CCIE can fix in minutes.
Few support firms make CCIEs available to assist small and medium sized businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so you can get immediate help for complex network infrastructure issues that are lowering worker efficiency but are not within the experience of your ordinary IT support providers. Progent's Cisco-qualified CCIE consultants can interface to your environment via advanced on-line support technology in order to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network products.
Authorized Windows Support
Progent's Microsoft-expert remote service engineers can deliver computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 planning and integration, Microsoft Teams consulting, Skype for Business migration support, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of online desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection solutions to bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to recuperate rapidly following a damaging breach. Security support services offered by Progent include: thorough network security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; building safe techniques for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent offers the services of world-class online consulting professionals for contract projects that small businesses often request. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows clients to complete critical projects economically and on time. Progent's special online consulting solutions include:
How Your Atlanta Georgia Business Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Call Center support programs for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk support services are intended for smaller organizations who don't have the money or time to support an internal Help Desk Call Center but who require fast access to an effective Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting support can assist you in establishing an effective new Call Center or improving your current one, evaluating or modifying Help Desk Call Center software to handle the unique requirements of your corporation, or adding occasional phone support personnel to supplement your internal Help Desk Call Center resources to handle unusually busy events like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk team of seasoned information technology professionals gives your computer users in Atlanta Georgia instant contact with a dependable technical support resource with years of background delivering phone help and online repair service for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a significant contributor to company productivity, and Progent's aim is to fix instead of just track IT issues.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Group provides online and in-depth engineering support and education in special application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft Office Excel. For more information concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac professionals can nurture the artistic facets of Macintosh computing by delivering remote consulting support and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a variety of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in Atlanta Georgia online computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so that your IT support is proactive and automated. By anticipating looming problems before they expand into full-scale emergencies, system monitoring can minimize stressful and costly network crises. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or networks based on a combination of operating systems.
To contact Progent about emergency phone-based help with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area