For small and midsize companies in Atlanta or anywhere in the state of Georgia, Progent provides technical support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online technical support engineers represent exceptional value because they are equipped with the practical experience and the sophisticated tools to resolve most network problems rapidly. Efficient support reduces direct costs since service calls accumulate a smaller number of chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by reducing or eliminating system downtime and associated costs due to business disruption, upset clients, idle employees, and distracted management.
Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced only for the support that you receive. Unlike typical remote support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing prevent scenarios where speedy. minor repairs manage to end up as large bills. Progent's penchant for solving technical issues efficiently translates into your company saving money.
Progent's Online Service Tools
Over time, Progent has developed an arsenal of customized tools and proven processes which permit the highest degree of efficiency for online consulting and repair for small and midsize company information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to interface to your company's network without compromising system security.
Progent's sophisticated technical support database application keeps extensive records of the support that Progent's customers have received. Progent's team engineers have access to the specifics of support rendered to each Progent customer by any Progent consultant. This history of problems and responses is organized as an easily accessible proprietary database that enables Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft permit access to other vast technical knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online service specialists are able to come up with optimal solutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote support in Atlanta or anywhere in Georgia or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's online support professionals possess advanced credentials in a comprehensive array of products and technologies. This breadth of capability enables Progent's consultants to resolve practically any emergency that may crop up in a small or midsize company network. Certificates awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To help businesses with multi-platform networks, Progent also offers the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based services Offered by Progent to small businesses in Atlanta and throughout the state of Georgia include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad range of computer technology including system architecture, messaging systems, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server economization and easy administration, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network engineers, and certifies a person's networking knowledge at the expert level. Cisco CCIEs know how to handle the most difficult issues surrounding network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying program patches. CCIEs are an excellent cost-effectiveness because their deep experience enables them to resolve even the most complex problems quickly. In common instances, less experienced engineers can wrestle for hours or even days with identical problems that a CCIE can fix in minutes.
Few service organizations make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast phone access to a Cisco-qualified CCIE so you can get immediate support for severe network infrastructure issues that are lowering worker productivity but are not within the comfort zone of your regular computer support resources. Progent's Cisco-qualified CCIE support experts can communicate with your environment by means of the latest remote support tools in order to provide efficient, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling family of networking products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN products.
Certified Windows Expertise
Progent's Microsoft-expert online support engineers can provide computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can assist your company with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of online desktop support and troubleshooting services including Microsoft Windows 7 integration, moving to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISM and CISSP network security engineers offer a variety of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to recover rapidly after a damaging penetration. Security services available from Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile communication; defending your messaging system against spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help organizations of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources along with public clouds. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the services of seasoned remote consulting experts for special IT projects that small businesses often request. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special fields of information technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Atlanta Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are intended for small companies who don't have the budget to build and maintain an internal Call Center but who want quick communication with an efficient Call Center with proficient phone support plus the available expertise to escalate the most challenging problems to advanced engineers.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk or revamping your current organization, evaluating or customizing Call Center software to address the special requirements of your company, or adding occasional phone support personnel to work with your existing Help Desk group to deal with high-demand situations like software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of veteran information technology professionals offers your workers in Atlanta or anywhere in the state of Georgia immediate assistance from an efficient network service resource with extensive background offering telephone-based consulting and online diagnostics for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk perception as a crucial contributor to company success, and Progent's target is to solve instead of merely track IT issues.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group can supply online advanced engineering support and education in specific application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Project, Word, and Excel. To learn more information on Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac consultants can support the creative aspect of Macintosh systems by providing phone-based help services and training in graphics, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio or video or configuring an audio/video production studio.
Remote Network Monitoring Support
Progent offers companies in Atlanta, or anywhere in the state of Georgia, online network monitoring support centered around MS System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your business so your computer support is proactive and automated. By anticipating potential issues before they grow into network outages, system monitoring can ward off inconvenient and costly service failures. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems based on a combination of platforms.
To contact Progent about urgent remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area