For small companies located in Atlanta or anywhere in the state of Georgia, Progent provides technical support for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's remote technical support services offer exceptional value because they have the real-world experience and the sophisticated tools to solve most network issues quickly. This reduces direct expenses because service calls accumulate a smaller number of chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company saves even more in indirect costs by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for online help is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based assistance, so you owe just for the services that you receive. In contrast to many remote service companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and clean model for billing do away with scenarios where speedy. minor solutions somehow end up as major invoices. Progent's skill at dealing with technical issues efficiently results in your business saving money.
Progent's Remote Support Technologies
Over the years, Progent has developed a set of optimized technologies and field-proven processes that promote the highest level of efficiency for remote help and repair for small business IT systems. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to connect to your company's environment remotely without compromising network security.
Progent's sophisticated technical support reporting application keeps comprehensive documentation for the service that Progent's customers have received. Progent's team engineers have the benefit of the details of support rendered to every Progent customer by every engineer. This archive of problems and fixes is organized as an easily searchable proprietary database that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft make available additional extensive technical support databases and allow quick response from vendors' internal engineering staff so Progent's remote consulting specialists can come up with optimal solutions quickly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Atlanta or anywhere in Georgia or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT help, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's phone-based support engineers offer credentials in an extensive set of technologies. This broad scope of technical skills allows Progent's consultants to address practically any emergency likely to crop up in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with multi-OS environments, Progent also provides the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services available from Progent to clients in Atlanta and anywhere in the state of Georgia include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide array of information technology such as network infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and simplified administration, and transitioning from legacy applications to current Windows or Linux-based environments. Progent's team-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help for resolving problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs can handle the most complex challenges associated with network infrastructure planning, integration, management, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs provide excellent cost-effectiveness since their deep expertise enables them to find solutions for the most complex problems quickly. In many cases, less experienced service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few service providers make CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone access to a Cisco CCIE so your company can receive timely help for complex network problems that are lowering worker productivity but are outside the scope of your ordinary IT service group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your computer system via the latest on-line troubleshooting tools in order to perform quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling selection of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as VPN technology.
Authorized MS Windows Experts
Progent's Microsoft-expert remote service professionals can deliver computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2013 application development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of remote PC desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISM and CISSP security engineers can provide a variety of security solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to recuperate quickly after a damaging breach. Security consulting services offered by Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious assaults; installing firewalls; designing safe techniques for remote and mobile connectivity; guarding your messaging infrastructure from spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help companies of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class remote consulting professionals for contract projects that small companies frequently request. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows clients to complete major projects economically and on time. Progent's project-based remote consulting services include:
How Your Atlanta Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk programs for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are ideal for smaller businesses who don't have the budget to support an in-house Call Center but who need fast communication with a dependable Call Center with proficient phone support as well as the technical depth to escalate complex trouble tickets to advanced consultants.
Progentís Virtual Call Center is intended for bigger businesses and serves as a transparent addition to your established Call Center staff. Progent's Virtual Call Center can operate as an escalation option to resolve complex network challenges, or be available in those situations when your other service providers are swamped.
Progent's Help Desk consulting support can guide you in creating an efficient new Call Center or improving your established one, identifying or modifying Help Desk Call Center application software to address the particular demands of your company, or adding occasional phone support staff to supplement your in-house Help Desk resources to deal with unusually busy situations such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran network professionals gives your computer users in Atlanta or anywhere in the state of Georgia immediate communication with an effective network service resource with years of background delivering phone consulting and online troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center perception as a key contributor to business efficiency, and Progent's aim is to fix rather than simply record technical issues.
Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Group provides phone-based and in-depth engineering support and training in special business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. To find out more information concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can nurture the creative aspect of Mac systems by offering remote help support and education in imaging, sound, and video. Progent's consultants offer expertise in a large selection of Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common procedures such as scanning or digitizing audio or video or building an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Atlanta, or anywhere in the state of Georgia, remote network and server monitoring services powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By exposing potential issues before they evolve into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive network crises. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on a combination of OS platforms.
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area