For small companies located in Atlanta or anywhere in Georgia, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity issues, plus the services of CISA and CISM-certified security engineers to handle advanced security design and business continuity preparedness.
Progent's online support services offer exceptional leverage because they have the practical experience and the advanced technology to solve most network problems quickly. This lowers immediate expenses since solutions require fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits additionally with incidental costs by minimizing or eliminating system downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's pricing policy for online help is designed to get the most out of your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe only for the support that you actually get. Unlike typical online support organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate situations where fast fixes somehow turn into big tabs. Progent's skill at disposing of problems efficiently results in your company spending less money.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which promote the maximum level of effectiveness for remote engineering help and repair for small company information networks. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access enables the engineers of Progent's remote service group to connect to your company's computer system without breaching corporate security.
Progent's sophisticated service database system maintains comprehensive histories for all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of services delivered to every client by every engineer. This history of anomalies and resolutions is organized as a readily searchable proprietary database that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to vendors' internal product engineers with the result that Progent's online consulting specialists can come up with the best resolutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Atlanta or anywhere in Georgia or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's remote support experts offer credentials in an extensive array of technologies. This breadth of capability permits Progent's engineers to handle virtually any emergency likely to take place in a small or midsize company network. Certificates earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Associate.
To help businesses with multi-OS environments, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online support available from Progent to small businesses in Atlanta and throughout the state of Georgia include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide spectrum of information technology including network architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and migration from older systems to current Windows or Linux solutions. Progent's team-based approach to resolving network problems promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving problems within UNIX/Linux systems based on leading derivatives of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network consultants, and certifies a person's network technology skills at the master level. Cisco qualified CCIEs can deal with even the most complex challenges encountered in network planning, installation, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs provide excellent value because their deep experience enables them to fix the most complex problems quickly. In typical cases, less qualified engineers can wrestle for hours or days with the same problems that a CCIE can dispose of in minutes.
Few consulting firms make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can receive urgent support for severe network infrastructure issues that are lowering business efficiency but are not within the comfort zone of your regular IT service providers. Progent's CCIE engineers can interface to your network by means of the latest on-line support technology to perform fast, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading family of networking appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support engineers can provide computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can help your company with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote desktop support and troubleshooting services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISM and CISSP network security engineers can provide a range of security solutions to strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your business to recover quickly following a damaging penetration. Security consulting services offered by Progent include: in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious assaults; installing firewalls; establishing secure mechanisms for off-site and mobile access; defending your email system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent can provide the skills of world-class online consulting professionals for contract projects that small businesses often request. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based online consulting services include:
How Your Atlanta Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk Call Center support programs for small and midsize organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center services are well suited for small businesses who don't have the resources to create an in-house Help Desk but who require fast access to an efficient Help Desk with proficient phone support as well as the technical depth to escalate the most challenging problems to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can aid you in establishing an effective new Call Center or improving your existing one, identifying or customizing Help Desk Call Center software to meet the particular demands of your business, or providing temporary online personnel to reinforce your in-house Help Desk group to handle demanding scenarios like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants offers your clients in Atlanta or anywhere in the state of Georgia quick contact with an efficient technical support group with years of background offering phone help and online repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a significant contributor to company productivity, and Progent's target is to resolve and not merely document IT problems.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Group can supply remote advanced consulting expertise and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications such as CRM, Office Project, Word, and Microsoft Office Excel. For additional information on Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac professionals can promote the creative components of Apple Mac environments by providing remote help support and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a large selection of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio/video or putting together an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Atlanta, or anywhere in the state of Georgia, online network monitoring support powered by MS Operations Manager network monitoring and reporting, customized by Progent for your business so your computer maintenance is proactive and automated. By spotting emerging trouble spots before they result in downtime, proactive monitoring can minimize inconvenient and costly service failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems that incorporate a combination of platforms.
To get in touch with Progent about emergency remote support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area