For small and midsize companies in Atlanta Georgia, Progent offers technical support for networks powered by UNIX or Linux or for environments that include a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's online technical support services represent excellent leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company benefits even more in indirect costs by minimizing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote support is structured to get the most out of your network support dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you receive. Unlike typical online support firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for pricing do away with scenarios where speedy. minor solutions manage to end up as big invoices. Progent's skill at dealing with technical issues efficiently translates into your business saving money.
Progent's Remote Support Tools
Over time, Progent has refined an arsenal of customized tools and field-tested methodologies which allow the highest degree of effectiveness for online technical support and repair for small and midsize company information systems. Progent provides secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology enables the staff of Progent's remote service group to connect to your network without violating system security.
Progent's proprietary technical support database application stores detailed histories for all service that Progent's clients have been provided. Progent's team consultants have access to the history of services delivered to each client by every Progent consultant. This archive of anomalies and repairs is stored as a readily retrievable internal knowledge base that permits Progent's remote support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit priority access to manufacturers' internal support staff with the result that Progent's remote consulting specialists can arrive at optimal solutions quickly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Atlanta Georgia or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's remote network support experts possess advanced credentials in a comprehensive set of disciplines. This breadth of capability allows Progent's consultants to address practically any problem likely to occur in a small company network. Certifications awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To provide assistance to companies with multi-OS environments, Progent also provides the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote services provided by Progent to customers in Atlanta include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide spectrum of information technology including network infrastructure, messaging systems, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and migration from older systems to the latest Windows or Linux-powered environments. Progent's team-based approach to solving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help for analyzing problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and certifies an individual's networking skills at the expert level. Cisco qualified CCIEs know how to handle the most intractable problems occurring in network infrastructure planning, integration, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS network management tools and developing workarounds or locating program patches. CCIEs provide excellent value because their broad expertise allows them to fix the most intractable problems quickly. In typical cases, less qualified service providers can struggle for hours or days with the same tasks that a CCIE can resolve in minutes.
Few support firms make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide fast phone access to a CCIE so you can receive timely assistance for serious network problems that are hurting business productivity but are beyond the experience of your local network service group or consultant. Progent's Cisco CCIE consultants can communicate with your network via advanced on-line support technology in order to perform quick, secure, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading family of networking products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified MS Windows Support
Progent's Microsoft-premier online service professionals can deliver network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help your company with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote desktop support and troubleshooting services such as Windows 7 migration help, upgrading to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISM and CISSP network security consultants can provide a variety of security services to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist you to clean up rapidly following a damaging breach. Security consulting services offered by Progent cover in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; configuring firewalls; designing secure architectures for off-site and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help businesses of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize physical resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the services of world-class online consulting professionals for special IT projects that small companies frequently need. Progent's charges for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special fields of information technology enables customers to execute major initiatives economically and on time. Progent's special online engineering services include:
How Your Atlanta Georgia Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support alternatives for small companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center support services are designed for small businesses who lack the money or time to build and maintain an in-house Call Center but who need quick communication with a reliable Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or improving your established one, selecting or modifying Help Desk Call Center software to address the special demands of your company, or providing temporary online staff to work with your in-house Help Desk resources to handle high-demand events like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk team of veteran information technology professionals gives your clients in Atlanta Georgia instant access to a large technical support group with substantial background offering telephone-based support and online repair service for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a major contributor to company productivity, and Progent's policy is to resolve instead of merely track technical issues.
Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff provides online professional consulting support and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, MS Word, and Office Excel. To find out more information about Progent's consulting, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the imaginative elements of Macintosh environments by delivering phone-based consulting support and education in graphics, sound, and motion video. Progent's support professionals can provide help in a large selection of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as scanning or digitizing audio/video or configuring an audio/video production studio.
Online Network Monitoring Services
Progent offers businesses in Atlanta Georgia online network and server monitoring services powered by MS Operations Manager network monitoring, customized by Progent to fit your environment so your IT maintenance is proactive and automated. By exposing emerging trouble spots before they expand into crashes, system monitoring can avoid stressful and expensive information system crises. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that support a combination of OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area