For small companies located in Atlanta Georgia, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security design and business continuity preparedness.
Progent's remote support services represent excellent leverage because they have the real-world background and the advanced tools to solve most information system problems quickly. Efficient support lowers immediate expenses since solutions require a smaller number of chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits even more with incidental costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted management.
Progent's billing model for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe just for the services that you actually get. Unlike typical remote support firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with situations where quick repairs somehow turn into major tabs. Progent's penchant for solving problems quickly results in your company conserving cash.
Progent's Online Technical Support Tools
Over the years, Progent has refined an array of optimized tools and field-tested processes which permit the highest level of efficiency for remote technical support and troubleshooting for small and midsize business IT systems. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to interface to your network remotely without compromising system security.
Progent's sophisticated technical support database application stores extensive documentation for the service that Progent's clients have received. Progent's team consultants have access to the specifics of all help rendered to every Progent client by any engineer. This history of issues and solutions is organized as a conveniently accessible proprietary database that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft permit access to additional vast technical support knowledge bases and allow priority response from vendors' internal engineering staff with the result that Progent's remote service specialists can arrive at optimal solutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Atlanta Georgia or to find out more about Progent's online support programs, contact Progent at
Phone-based Network Support Services Available from Progent
Progent's phone-based technical service engineers have credentials in an extensive array of products and technologies. This broad range of technical skills enables Progent's engineers to handle practically any emergency that may occur in a small or midsize company network. Certifications earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help companies with mixed-OS environments, Progent also offers the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Remote technical services provided by Progent to companies in Atlanta include:
Progent's UNIX/Linux consultants can provide emergency phone-based help for analyzing anomalies affecting UNIX/Linux systems powered by popular variants of UNIX including:
Progent also offers a broad range of remote desktop support including Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.
Progent’s shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Call Center or enhancing your current organization, identifying or modifying Help Desk Call Center application software to handle the unique needs of your corporation, or adding occasional online staff to work with your in-house Call Center group to deal with demanding scenarios like software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center team of seasoned network professionals gives your customers in Atlanta Georgia rapid access to a dependable network service resource with extensive background delivering phone support and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a crucial contributor to business productivity, and Progent's policy is to solve instead of just report IT issues.
Progent's Apple Mac experts can support the creative elements of Macintosh environments by providing remote consulting services and education in graphics, sound, and video. Progent's support professionals offer expertise in a range of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures like scanning or digitizing audio or video or establishing an audio/video production studio.
Online Network Monitoring Support
Progent offers businesses in Atlanta Georgia online network monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent to accommodate your business so your computer support is proactive rather than reactive. By anticipating potential problems before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and costly information system failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a variety of operating systems.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
City | Address | Phone | Link |
Alpharetta | 11175 Cicero Drive, Suite 100 Alpharetta, GA 30022 United States |
(678) 436-8815 | Alpharetta Network Support Services |
Atlanta | 235 Peachtree Street NE, Suite 400 Atlanta, GA 30303 United States |
(404) 537-1318 | Atlanta Network Support Services |
Sandy Springs | One Glenlake Parkway, Suite 650 Sandy Springs, GA 30328 United States |
(678) 899-6420 | Sandy Springs Network Support Services |