For small companies in Atlanta Georgia, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security engineers to handle advanced security design and business continuity planning.
Progent's remote technical support services represent excellent leverage due to the fact that they are equipped with the real-world experience and the advanced technology to resolve the majority of network issues rapidly. Efficient support lowers direct expenses because solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization benefits even more with incidental costs by reducing or eliminating system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike typical remote service firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor fixes somehow end up as big bills. Progent's penchant for handling technical issues efficiently translates into your company saving money.
Progent's Online Support Tools
Over the years, Progent has refined a set of customized tools and field-tested methodologies that ensure the highest degree of effectiveness for online help and repair for small business IT networks. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity allows the engineers of Progent's remote service group to access your computer system without compromising system security.
Progent's proprietary customer support reporting application maintains thorough histories describing the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of support rendered to each customer by any consultant. This archive of issues and resolutions is structured as an easily exploitable proprietary database that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft make available additional vast technical databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to come up with optimal resolutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Atlanta Georgia or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's phone-based technical service experts offer advanced credentials in a comprehensive array of products and technologies. This broad range of IT skills allows Progent's engineers to resolve practically any crisis likely to take place in a small or midsize company network. Certifications awarded to Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Associate.
To support clients with multi-OS environments, Progent also offers the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online services provided by Progent to small businesses in Atlanta include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide range of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from older systems to the latest MS Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance for analyzing problems within UNIX/Linux networks based on leading derivatives of UNIX including:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and validates a consultant's networking skills at the expert level. Cisco CCIEs can resolve the most intractable issues occurring in network infrastructure planning, installation, maintenance, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS network administration tools and developing alternate approaches or locating program updates. Cisco CCIEs offer exceptional value since their depth of expertise permits them to find solutions for even the most complex problems rapidly. In many cases, less qualified engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few support providers make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can receive timely assistance for severe network infrastructure issues that are hurting worker productivity but are not within the comfort zone of your ordinary computer maintenance group or consultant. Progent's Cisco CCIE engineers can connect to your environment by means of sophisticated on-line support technology in order to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading selection of connectivity appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can deliver computer repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server management and Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of remote desktop support including Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Experts
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of security solutions that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against attacks or assist your company to clean up quickly following a damaging penetration. Security consulting services offered by Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; setting up firewalls; building secure architectures for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine physical IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the skills of seasoned online consulting experts for special IT projects that small companies often request. Billing rates for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Atlanta Georgia Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk Call Center programs for small companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk services are a convenient solution for smaller companies who don't have the budget to support an in-house Help Desk but who require fast communication with an efficient Call Center with professional telephone support as well as the in-depth expertise to escalate complex tasks to advanced consultants.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk Call Center or revamping your current one, selecting or enhancing Call Center software to handle the unique demands of your company, or adding temporary phone support personnel to work with your in-house Help Desk Call Center resources during high-demand scenarios such as software transitions, mass updates, or installing brand new business software.
Progent's Call Center team of veteran network professionals offers your customers in Atlanta Georgia quick assistance from a reliable support group with extensive background offering telephone-based consulting and online diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk perception as a crucial enabler of company success, and Progent's aim is to resolve instead of merely record IT issues.
Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Group can supply remote and in-depth engineering expertise and training in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Microsoft Excel. For more information on Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the artistic components of Mac environments by offering phone-based consulting support and education in graphics, sound, and video. Progent's support professionals offer assistance in a range of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio/video or setting up an audio/video production lab.
Online Network Monitoring Services
Progent can provide businesses in Atlanta Georgia remote network and server monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent for your environment so your IT support is proactive and automated. By spotting looming trouble spots before they result in crashes, system monitoring can ward off stressful and expensive information system breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or networks that support a variety of platforms.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area