UNIX and Linux Support

For small companies in Atlanta Georgia, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISA and CISM-certified security consultants to handle advanced security design and disaster recovery planning.

Progent's online support services represent excellent value because they have the real-world experience and the advanced technology to resolve most network issues quickly. This reduces immediate costs because service calls take up a smaller number of billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization benefits even more with incidental costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.

Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone consulting, so you are billed just for the support that you actually get. Unlike typical remote support companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing avoid situations where quick repairs manage to turn into substantial invoices. Progent's penchant for disposing of problems quickly results in your company saving money.

Progent's Online Service Technologies
Over time, Progent has fine tuned a set of customized tools and field-proven methodologies which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the engineers of Progent's Technical Response Center to access your company's system without compromising network security.

Progent's powerful service database application stores comprehensive records of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of support provided to each client by any Progent engineer. This database of issues and repairs is structured as a conveniently accessible proprietary database that permits Progent's online technical experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft make available other vast technical support databases and permit priority response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to come up with the best resolutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone services in Atlanta Georgia or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Urgent Support.

Remote Technical Support Services Provided by Progent
Progent's remote technical service professionals have advanced credentials in a comprehensive set of technologies. This broad range of capability permits Progent's consultants to handle virtually any problem that may take place in a small business network. Certificates held by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.

To help clients with mixed-operating system environments, Progent also offers the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Online support services available from Progent to customers in Atlanta include:

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a wide range of information technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts support costs.

  Progent's UNIX/Linux consultants can offer urgent remote assistance for analyzing anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Major Linux platforms for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco CCIE for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network engineers, and certifies a person's technical knowledge at the master level. Cisco CCIEs can resolve even the most stubborn challenges occurring in network planning, installation, maintenance, security, and problem solving. Cisco CCIEs work closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management tools and coming up with workarounds or identifying software patches. Cisco CCIEs offer excellent value because their deep experience permits them to find solutions for even the most intractable problems quickly. In many cases, less experienced service providers can wrestle for many hours or days with identical problems that a CCIE can dispose of in a few minutes. Few support providers make Cisco CCIEs accessible to help small and medium sized businesses. Progent offers fast phone contact with a CCIE so your company can get immediate assistance for serious network problems that are impacting worker productivity but are outside the scope of your local computer support personnel. Progent's Cisco-qualified CCIE engineers can communicate with your environment using the latest remote troubleshooting tools to perform fast, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's top-selling selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

• Authorized Microsoft Windows Support
  Progent's Microsoft-certified remote service engineers can deliver network problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can help you with a wide range of technology support services such as Windows Server 2022 solution design and integration support, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business migration consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a wide array of online desktop support such as Windows 11 migration help and planning and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Premier System Security Experts
  Progent's accredited CISM and CISSP security consultants offer a variety of security services that can bolster the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or help your business to recover quickly after a damaging penetration. Security solutions available from Progent include: comprehensive network security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm assaults; setting up firewalls; building secure techniques for remote and mobile access; guarding your email infrastructure from spam and directory harvest attacks; and managing 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online consulting services to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that combine local IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.

• Help Desk Services
  Progent's Help Desk Call Center programs for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are designed for small organizations who don't have the money or time to support an in-house Help Desk Call Center but who require quick access to a reliable Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.

  Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or revamping your established organization, identifying or enhancing Help Desk Call Center software products to address the unique needs of your business, or adding temporary online staff to work with your existing Help Desk Call Center resources during unusually busy events like software transitions, major upgrades, or rolling out new business software.

  Progent's Call Center staff of experienced network professionals provides your computer users in Atlanta Georgia immediate contact with a reliable technical support resource with substantial experience offering telephone-based help and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a significant contributor to company performance, and Progent's target is to solve and not merely report network issues.

• Applications Services: Training, Development, and Troubleshooting
  Progent's Applications Experts staff offers online and in-depth engineering expertise and education in key business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications such as CRM, Project, MS Office Word, and Excel. To find out additional information about Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

  Progent's Apple Mac professionals can support the artistic aspect of Apple Mac environments by providing phone-based help services and training in imaging, sound, and video. Progent's support professionals offer expertise in a range of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio/video or putting together an audio/video production studio.

  Remote Network Monitoring Services
  Progent offers companies in Atlanta Georgia remote computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By detecting looming issues before they cause downtime, system monitoring can minimize disruptive and costly network crises. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems that incorporate a mix of platforms.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.