For small and midsize businesses in Atlanta Georgia, Progent provides technical support for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's remote technical support services represent excellent value because they are equipped with the real-world background and the advanced tools to resolve the majority of network issues rapidly. This lowers immediate expenses since service calls require a smaller number of billable minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization benefits additionally in incidental costs by reducing or avoiding network downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing policy for remote help is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you receive. In contrast to many online service companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid scenarios where quick solutions manage to end up as major invoices. Progent's penchant for disposing of problems efficiently translates into your company conserving money.
Progent's Remote Service Tools
Over time, Progent has fine tuned an array of optimized technologies and field-proven processes which promote the maximum level of effectiveness for remote consulting and troubleshooting for small and midsize business computer networks. Progent provides secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access enables the staff of Progent's online support team to access your system remotely without violating system security.
Progent's highly evolved technical support database system maintains comprehensive records describing all support that Progent's customers have been provided. Progent's staff engineers have access to the records of support provided to each Progent client by any Progent engineer. This database of trouble tickets and solutions is structured as a conveniently retrievable internal database that enables Progent's remote support experts to communicate their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft permit access to additional vast technical databases and allow priority access to vendors' in-house engineering staff with the result that Progent's online service specialists are able to determine optimal solutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Atlanta Georgia or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, visit Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's phone-based technical support engineers offer advanced credentials in a comprehensive set of technologies. This wide range of IT skills allows Progent's engineers to resolve virtually any crisis that may crop up in a small business information system. Certifications held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Professional.
To support clients with mixed-OS environments, Progent also provides access to engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support available from Progent to small businesses in Atlanta include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a wide range of information technology such as network architecture, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and simplified management, and transitioning from legacy applications to current MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for diagnosing anomalies within UNIX/Linux systems based on popular versions of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the premier recognition for networking engineers, and indicates a consultant's technical knowledge at the expert level. CCIEs can handle the most intractable issues occurring in network infrastructure design, installation, management, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration tools and coming up with workarounds or locating program patches. Cisco CCIEs are an exceptional cost-effectiveness since their broad experience allows them to solve even the most difficult problems rapidly. In many instances, less qualified service providers can struggle for many hours or even days with identical tasks that a CCIE can fix in a few minutes.
Few service firms make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone contact with a Cisco authorized CCIE so you can get immediate assistance for complex network infrastructure problems that are lowering worker productivity but are not within the scope of your regular IT support providers. Progent's Cisco-qualified CCIE support experts can communicate with your computer system via the latest remote troubleshooting tools to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-certified online support experts can deliver computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full array of online PC desktop support services such as Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of security solutions to improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to recover quickly following a damaging breach. Security solutions available from Progent include: thorough security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; configuring firewalls; designing secure mechanisms for off-site and mobile connectivity; securing your messaging infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of seasoned remote consulting experts for special IT projects that small businesses often request. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Atlanta Georgia Business Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk support programs for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Call Center support services are a convenient solution for smaller businesses who don't have the budget to build and maintain an internal Help Desk Call Center but who require quick communication with a reliable Call Center with proficient telephone support plus the available expertise to escalate complex tasks to high-level consultants.
Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top PSA platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk or improving your established one, identifying or customizing Help Desk Call Center application software to address the unique requirements of your corporation, or providing temporary phone support personnel to supplement your internal Help Desk team to handle high-demand events like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of veteran network consultants provides your workers in Atlanta Georgia quick access to a dependable technical support resource with years of background providing phone support and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk recognition as a major enabler of business success, and Progent's aim is to solve rather than merely annotate network problems.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Team provides phone-based advanced consulting support and education in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, customization, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and Office Excel. To read more information on Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac professionals can support the artistic elements of Apple Mac systems by delivering remote help support and training in imaging, audio, and motion video. Progent's consultants offer assistance in a variety of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio or video or establishing an audio/video production lab.
Online Network Monitoring Services
Progent offers companies in Atlanta Georgia remote network monitoring support powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your environment so your network support is proactive rather than reactive. By spotting potential problems before they cause downtime, proactive monitoring can minimize stressful and costly information system breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems that support multiple platforms.
To contact Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area