For small companies located in Atlanta or anywhere in the state of Georgia, Progent provides technical support for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's remote technical support services offer exceptional value because they have the real-world experience and the sophisticated tools to solve most network issues quickly. This reduces direct expenses because service calls accumulate a smaller number of chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company saves even more in indirect costs by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for online help is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based assistance, so you owe just for the services that you receive. In contrast to many remote service companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and clean model for billing do away with scenarios where speedy. minor solutions somehow end up as major invoices. Progent's skill at dealing with technical issues efficiently results in your business saving money.
Progent's Remote Support Technologies
Over the years, Progent has developed a set of optimized technologies and field-proven processes that promote the highest level of efficiency for remote help and repair for small business IT systems. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to connect to your company's environment remotely without compromising network security.
Progent's sophisticated technical support reporting application keeps comprehensive documentation for the service that Progent's customers have received. Progent's team engineers have the benefit of the details of support rendered to every Progent customer by every engineer. This archive of problems and fixes is organized as an easily searchable proprietary database that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft make available additional extensive technical support databases and allow quick response from vendors' internal engineering staff so Progent's remote consulting specialists can come up with optimal solutions quickly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Atlanta or anywhere in Georgia or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT help, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's phone-based support engineers offer credentials in an extensive set of technologies. This broad scope of technical skills allows Progent's consultants to address practically any emergency likely to crop up in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with multi-OS environments, Progent also provides the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services available from Progent to clients in Atlanta and anywhere in the state of Georgia include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide array of information technology such as network infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and simplified administration, and transitioning from legacy applications to current Windows or Linux-based environments. Progent's team-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help for resolving problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs can handle the most complex challenges associated with network infrastructure planning, integration, management, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs provide excellent cost-effectiveness since their deep expertise enables them to find solutions for the most complex problems quickly. In many cases, less experienced service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few service providers make CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone access to a Cisco CCIE so your company can receive timely help for complex network problems that are lowering worker productivity but are outside the scope of your ordinary IT service group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your computer system via the latest on-line troubleshooting tools in order to perform quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling selection of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as VPN technology.
Authorized MS Windows Experts
Progent's Microsoft-expert remote service professionals can deliver computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2013 application development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of online PC desktop support including Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Engineers
Progent's qualified CISSP and ISSAP network security engineers offer a variety of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your company to recover rapidly following a damaging breach. Security consulting services available from Progent include: in depth network security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm assaults; installing firewalls; establishing safe mechanisms for remote and mobile connectivity; guarding your email system from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting to help companies of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the skills of world-class remote consulting professionals for contract projects that small companies frequently request. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Atlanta Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk Call Center programs for small businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are well suited for small companies who lack the resources to build and maintain an internal Help Desk Call Center but who want quick communication with a reliable Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk is intended for bigger companies and serves as a transparent reinforcement of your current Call Center staff. Progent's Virtual Call Center can serve as an escalation resource to resolve the toughest network problems, or be available in hectic instances when your ordinary support engineers are too busy.
Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk Call Center or enhancing your existing organization, identifying or enhancing Call Center software products to meet the unique needs of your company, or providing temporary online staff to reinforce your internal Help Desk resources during unusually busy situations such as software transitions, mass upgrades, or installing new applications.
Progent's Call Center staff of seasoned information technology professionals provides your computer users in Atlanta or anywhere in the state of Georgia instant communication with a large network service group with years of background providing phone consulting and remote repair service for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a solid contributor to company efficiency, and Progent's aim is to fix rather than just report technical issues.
Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group can supply remote advanced engineering expertise and education in key business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Word, and Office Excel. To read more information about Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac experts can nurture the creative aspect of Apple Mac systems by delivering phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Remote Network Monitoring Support
Progent offers companies in Atlanta, or anywhere in the state of Georgia, remote computer system monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so that your computer support is proactive rather than reactive. By spotting emerging issues before they cause downtime, proactive monitoring can minimize stressful and expensive network failures. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments based on a combination of OS platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area