Immediate Online Consulting for Atlanta Georgia UNIX or Linux SystemsFor small and midsize businesses located in Atlanta Georgia, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, plus the services of CISSP and CISM-certified security engineers to help with advanced security design and business continuity planning.

Progent's online support services represent exceptional value because they are equipped with the real-world background and the advanced tools to resolve the majority of network issues rapidly. Efficient support reduces direct expenses because solutions require fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization saves even more in indirect expenses by minimizing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.

Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the support that you receive. In contrast to many remote service firms, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple model for pricing avoid situations where quick solutions manage to turn into large tabs. Progent's penchant for handling technical issues quickly translates into your company saving cash.

Progent's Remote Technical Support Tools
Over the years, Progent has developed a set of customized technologies and field-proven processes which allow the maximum degree of effectiveness for remote help and repair for small and midsize company computer networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology permits the staff of Progent's remote service group to link to your computer system remotely without breaching network security.

Progent's highly evolved customer support reporting system stores extensive records describing the service that Progent's customers have received. Progent's team engineers have access to the specifics of assistance rendered to each Progent client by every Progent consultant. This database of trouble tickets and fixes is structured as a readily retrievable internal knowledge base that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft permit access to other vast support databases and permit priority access to vendors' internal support staff with the result that Progent's remote service experts can determine optimal solutions in the least time.

Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Atlanta Georgia or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's phone-based network support experts possess credentials in an extensive array of technologies. This wide range of capability permits Progent's engineers to address practically any problem that may take place in a small business information system. Certificates awarded to Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.

To help customers with mixed-platform environments, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical services provided by Progent to small businesses in Atlanta include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide array of information technology such as system architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified administration, and transitioning from older applications to the latest Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving network problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX and Linux consultants can provide urgent online assistance for resolving problems within UNIX/Linux networks powered by leading variants of UNIX including:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX OS
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux versions for which Progent can provide expertise include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Consultants for Atlanta GeorgiaThe Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking consultants, and indicates an individual's networking skills at the expert level. Cisco CCIEs know how to handle the most intractable issues encountered in network infrastructure planning, installation, management, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network administration tools and developing workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad experience enables them to solve even the most complex problems rapidly. In many cases, less qualified engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Few consulting firms make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick telephone contact with a Cisco CCIE so you can receive immediate support for severe network infrastructure problems that are lowering worker efficiency but are outside the experience of your regular computer support personnel. Progent's Cisco-qualified CCIE consultants can interface to your environment using advanced on-line support tools to perform efficient, safe, and affordable diagnosis and remediation. Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network technology.

  • Certified MS Windows Support
    Windows Expertise for Atlanta GeorgiaProgent's Microsoft-certified remote service engineers offer computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration support, SharePoint Server 2019 planning and configuration, Microsoft Teams configuration help, Skype for Business migration consulting, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a broad range of online PC desktop support services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.

  • CISM and CISSP Premier Network Security Engineers
    CISSP Certified System Security Specialists for Atlanta GeorgiaProgent's certified CISM and CISSP network security engineers can provide a variety of security solutions to bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to recover rapidly after a damaging penetration. Security solutions available from Progent cover thorough network security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recovery from malicious attacks; configuring firewalls; designing secure architectures for off-site and mobile communication; securing your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support to help businesses of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract projects that small businesses frequently need. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote engineering services include:
  • Help Desk Support
    Progent's Help Desk service offerings for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center services are well suited for small organizations who don't have the money or time to assemble and manage an in-house Call Center but who want fast access to a dependable Call Center with proficient phone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk consulting services can support you in creating an efficient new Help Desk or improving your established one, selecting or customizing Help Desk software to meet the particular demands of your company, or adding occasional online staff to supplement your existing Help Desk group to handle high-demand events like software migrations, major updates, or rolling out new business software.

    Progent's Help Desk Call Center team of veteran network experts provides your customers in Atlanta Georgia fast contact with a dependable network service resource with substantial background offering phone support and online troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center perception as a significant enabler of business performance, and Progent's policy is to fix instead of simply document technical issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff offers online advanced engineering support and education in specific application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft business applications such as CRM, Project, MS Word, and MS Office Excel. To learn additional information about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac professionals can support the imaginative components of Apple Mac environments by offering phone-based consulting services and education in graphics, sound, and video. Progent's support professionals offer help in a variety of Apple Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common projects like capturing or digitizing audio or video or putting together an audio/video production facility.

    Online Network Monitoring Support
    Progent can provide companies in Atlanta Georgia online computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your environment so your network maintenance is proactive rather than reactive. By exposing emerging trouble spots before they expand into network outages, proactive monitoring can ward off stressful and expensive information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that support a mix of OS platforms.

How Your Atlanta Georgia Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Onsite IT Consulting
Progent locations in Atlanta Metro Area

City Address Phone Link
Alpharetta 11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
United States
(678) 436-8815 Alpharetta Network Support Services
Atlanta 235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
United States
(404) 537-1318 Atlanta Network Support Services
Sandy Springs One Glenlake Parkway, Suite 650
Sandy Springs, GA 30328
United States
(678) 899-6420 Sandy Springs Network Support Services

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