For small and midsize businesses located in Atlanta Georgia, Progent offers help for computer systems based on UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex connectivity problems, as well as the assistance of CISSP-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers represent excellent leverage because they have the practical background and the sophisticated tools to resolve most information system problems quickly. This lowers direct expenses since solutions require a smaller number of chargeable minutes. Online support also avoids the expense of sending an engineer to your location. Your company saves additionally with indirect expenses by minimizing or avoiding network outages and related costs due to business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the services that you receive. Unlike typical remote support companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing prevent situations where speedy. minor fixes somehow turn into substantial invoices. Progent's penchant for dealing with technical issues quickly translates into your business saving money.
Progent's Online Service Tools
Over the years, Progent has fine tuned a collection of optimized tools and proven processes which permit the maximum level of efficiency for online help and troubleshooting for small and midsize company information systems. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's remote service group to connect to your environment remotely without compromising corporate security.
Progent's highly evolved technical support database application keeps detailed histories of the service that Progent's clients have received. Progent's staff engineers have access to the records of services rendered to each customer by any engineer. This history of anomalies and solutions is stored as an easily retrievable internal knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft make available other massive support knowledge bases and allow priority response from vendors' in-house engineering staff so Progent's remote service experts are able to determine optimal solutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Atlanta Georgia or to learn additional information about Progent's online support programs, contact Progent at
Phone-based Support Services Available from Progent
Progent's phone-based technical support professionals offer advanced credentials in a comprehensive set of products and technologies. This wide range of capability allows Progent's consultants to resolve practically any problem likely to take place in a small or midsize business network. Credentials held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.
To provide assistance to clients with mixed-operating system networks, Progent also provides the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services provided by Progent to companies in Atlanta include:
Progent's UNIX and Linux consultants can provide urgent phone-based help for analyzing problems affecting UNIX/Linux systems based on leading versions of UNIX including:
Progent also can deliver a wide range of remote desktop services such as Windows 7 migration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting support can support you in building an efficient new Call Center or enhancing your current one, identifying or enhancing Call Center software products to meet the unique needs of your company, or adding temporary online staff to supplement your existing Help Desk Call Center group to handle demanding events like software transitions, mass updates, or rolling out new applications.
Progent's Call Center staff of experienced information technology consultants gives your customers in Atlanta Georgia immediate contact with a large network service resource with years of experience offering phone support and online diagnostics for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a key contributor to company performance, and Progent's intent is to resolve instead of merely track IT problems.
Progent's Apple Mac consultants can nurture the imaginative elements of Apple Mac environments by delivering remote consulting support and training in graphics, audio, and motion video. Progent's consultants can provide help in a range of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio/video or configuring an audio/video production lab.
Online Network Monitoring Support
Progent offers companies in Atlanta Georgia remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By exposing possible issues before they expand into full-scale emergencies, system monitoring can head off disruptive and expensive network breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that incorporate multiple operating systems.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
|Alpharetta||11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
|(678) 436-8815||Alpharetta Network Support Services|
|Atlanta||235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
|(404) 537-1318||Atlanta Network Support Services|
|Sandy Springs||One Glenlake Parkway, Suite 650
Sandy Springs, GA 30328
|(678) 899-6420||Sandy Springs Network Support Services|