For small companies located in Atlanta Georgia, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security design and business continuity planning.
Progent's online support services offer exceptional value due to the fact that they have the practical experience and the advanced tools to resolve the majority of network issues quickly. This reduces direct expenses since service calls take up fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in indirect costs by minimizing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing model for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you receive. In contrast to typical online support organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for billing avoid situations where fast fixes manage to turn into major tabs. Progent's skill at handling technical issues efficiently translates into your business spending less money.
Progent's Online Support Technologies
Over the years, Progent has fine tuned a set of optimized tools and field-tested processes that ensure the highest level of efficiency for remote engineering help and troubleshooting for small and midsize company IT systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity permits the engineers of Progent's remote service group to link to your network without breaching system security.
Progent's advanced customer support reporting system includes thorough documentation of all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of all help delivered to every Progent customer by any Progent consultant. This history of trouble tickets and repairs is structured as an easily retrievable proprietary database that permits Progent's online support professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's online consulting experts are able to determine the best resolutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Atlanta Georgia or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's remote technical service engineers possess credentials in an extensive array of products and technologies. This broad range of technical skills allows Progent's engineers to handle almost any emergency likely to occur in a small company network. Certifications held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To support businesses with mixed-platform environments, Progent also offers access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based technical services provided by Progent to clients in Atlanta include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad array of information technology including system infrastructure, email systems, system and operational security, UNIX and Windows coexistence, VMware products for server consolidation and easy administration, and transitioning from older systems to the latest Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency online assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the premier recognition for network consultants, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs can resolve even the most complex issues associated with network infrastructure design, installation, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep expertise enables them to solve the most difficult problems quickly. In common cases, less seasoned consultants can struggle for hours or days with identical problems that a Cisco CCIE can fix in a few minutes.
Few support organizations make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can get timely assistance for serious network issues that are lowering business efficiency but are outside the scope of your ordinary IT support providers. Progent's Cisco-qualified CCIE consultants can tie into your computer system using state-of-the-art remote troubleshooting tools to provide fast, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's market leading selection of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized Windows Support
Progent's Microsoft-expert online service experts offer computer problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can help your company with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business migration consulting, Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of online desktop services such as Windows 7 migration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISM and CISSP network security consultants offer a variety of system protection services that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist your company to clean up rapidly after a damaging breach. Security support services offered by Progent include: thorough network security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious attacks; installing firewalls; building secure mechanisms for off-site and mobile connectivity; securing your messaging system against spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support to help organizations of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of world-class online consulting experts for contract projects that small businesses frequently need. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows clients to execute critical projects economically and on schedule. Progent's special remote consulting services include:
How Your Atlanta Georgia Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Call Center service offerings for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk services are intended for smaller organizations who don't have the resources to support an in-house Help Desk but who want fast response from an effective Help Desk Call Center with proficient telephone support plus the available expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Call Center or enhancing your current one, evaluating or modifying Call Center software products to address the special needs of your company, or providing temporary online staff to reinforce your in-house Help Desk resources to deal with high-demand events such as software transitions, major updates, or installing new business software.
Progent's Help Desk Call Center staff of experienced network experts offers your workers in Atlanta Georgia instant communication with an effective technical support group with substantial experience providing phone consulting and online repair service for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center recognition as a solid contributor to company productivity, and Progent's aim is to resolve and not simply record network problems.
Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Group offers phone-based and in-depth engineering expertise and training in key business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Word, and Office Excel. For more on Progent's consulting, customization, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac experts can promote the creative aspect of Macintosh systems by providing phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio or video or establishing an audio/video production facility.
Online Network Monitoring Support
Progent can provide companies in Atlanta Georgia remote network monitoring support based on MS Operations Manager network monitoring, adapted by Progent to suit your business so that your network support is proactive and automated. By exposing possible issues before they grow into crashes, remote monitoring can head off disruptive and costly network failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that support a combination of operating systems.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area