Greater Atlanta Metro Area Contact Information:
Progent locations in the Greater Atlanta Metro Area
For small businesses in Atlanta or anywhere in the state of Georgia, Progent provides help for networks based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft platforms. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISSP-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional value due to the fact that they have the practical experience and the advanced tools to solve the majority of network problems quickly. Efficient support lowers direct costs because solutions accumulate fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company benefits additionally with indirect costs by reducing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for online help is designed to get the most out of your network support dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike many remote service firms, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid situations where speedy. minor repairs manage to end up as large tabs. Progent's skill at dealing with problems efficiently results in your business spending less money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined an array of optimized technologies and field-proven processes that allow the maximum level of efficiency for remote help and repair for small business computer networks. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to connect to your company's computer system without breaching corporate security.
Progent's highly evolved customer support reporting system maintains extensive documentation of all service that Progent's customers have received. Progent's authorized consultants have access to the records of assistance provided to each customer by every Progent engineer. This archive of trouble tickets and solutions is stored as a readily accessible support knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's online service experts can come up with optimal resolutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Atlanta or anywhere in Georgia or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's online technical service engineers offer certified skills in a comprehensive set of disciplines. This broad scope of IT skills enables Progent's consultants to resolve virtually any problem likely to crop up in a small company information system. Certifications held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.
To provide assistance to customers with multi-operating system networks, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical support services provided by Progent to clients in Atlanta and throughout the state of Georgia include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide array of information technology such as network infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified administration, and migration from older applications to the latest Windows or Linux solutions. Progent's team-based methodology for solving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent online help for troubleshooting problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for networking professionals, and certifies a person's technical knowledge at the expert level. Cisco CCIEs can deal with even the most complex challenges surrounding network infrastructure design, integration, maintenance, security, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with IOS network management tools and developing alternate approaches or identifying program patches. Cisco CCIEs offer exceptional value because their deep experience enables them to find solutions for even the most difficult problems rapidly. In common cases, less experienced engineers can wrestle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes.
Few service providers make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco CCIE so you can receive urgent support for serious network infrastructure problems that are lowering worker efficiency but are beyond the experience of your regular network maintenance personnel. Progent's Cisco-qualified CCIE engineers can tie into your network via state-of-the-art on-line support technology to provide quick, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, plus VPN technology.
Certified Windows Experts
Progent's Microsoft-certified remote service experts can deliver network problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server application development,
Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of online PC desktop support including Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified System Security Experts
Progent's qualified CISSP and ISSAP network security consultants can provide a variety of security solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to clean up rapidly after a serious breach. Security support services available from Progent cover thorough network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious attacks; setting up firewalls; establishing safe mechanisms for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help companies of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for special projects that small companies frequently request. Billing rates for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Atlanta Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk service options for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller businesses who don't have the money or time to build and maintain an in-house Call Center but who want fast response from an effective Call Center with proficient phone support plus the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent addition to your established Help Desk organization. Progent's Virtual Call Center can operate as an escalation alternative to handle the most difficult network problems, or be available in those instances when your regular resources are too busy.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or enhancing your current organization, selecting or modifying Help Desk software to address the unique demands of your corporation, or providing temporary online staff to work with your existing Help Desk Call Center team to deal with unusually busy situations such as software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned information technology consultants offers your customers in Atlanta or anywhere in the state of Georgia immediate communication with an efficient support resource with extensive background providing phone consulting and remote repair service for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center recognition as a solid driver of business productivity, and Progent's intent is to solve instead of just record network issues.
Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group can supply online advanced engineering support and training in special application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To learn additional information about Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the imaginative elements of Apple Mac computing by offering remote help support and training in graphics, audio, and video. Progent's support professionals can provide expertise in a large selection of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects like capturing or digitizing audio/video or configuring an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Atlanta, or anywhere in the state of Georgia, remote computer system monitoring services based on Microsoft Operations Manager network monitoring, adapted by Progent to fit your business so your computer maintenance is proactive and automated. By spotting possible issues before they cause crashes, proactive monitoring can head off inconvenient and expensive service failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or environments based on a combination of OS platforms.
To get in touch with Progent about emergency remote help with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.