Enlarging your telecommuter workforce can have a major effect on IT infrastructure, security, and corporate processes. Progent has 20 years of experience helping SMBs to plan, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Atlanta company to select the right technologies and adhere to leading practices in building and operating a safe virtual solution for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide support services that go from as-needed expertise for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Atlanta, Georgia companies to succeed with any facet of creating a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.

Help Desk Support for Teleworkers
A fast, enterprise-wide transition to a from-home workforce, which could be the result of a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even a well-staffed in-house Call Center. Progent's Call Center services allow businesses of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of remote technical support specialists combined with enterprise-class ticketing and follow-up software to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from initial service requests to ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or update their current trouble tickets, enter details, and upload screenshots or relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. To find out more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Augmentation Service enables you to expand your existing Help Desk Call Center team by sharing delivery of Support Desk services transparently between your in-house support organization and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Call Center service uses a collective support model based on the number one professional services automation (PSA) tool for managing service requests and ticketing, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Supplementation Services can enable your business to provide best-in-class IT support to your from-home workers, refer to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive work-from-home solution for your Atlanta, Georgia company, call 1-800-993-9400 or go to Contact Progent.