Enlarging your at-home workforce may have a major effect on network architecture, cybersecurity, and corporate processes. Progent has 20 years of background assisting SMBs to plan, configure, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Atlanta organization to pick the appropriate tools and adhere to best practices in building and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent offers services ranging from on demand guidance for getting you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Atlanta, Georgia companies to with any facet of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
A sudden, company-wide switchover to a telecommuter business model, which could be activated by an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services leverage Progent's nationwide network of remote technical support specialists along with world-class ticketing and follow-up technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or update their active tickets, add information, and append screenshots or relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to deal with advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your company to augment your existing Call Desk team by sharing responsibilities for Call Desk support services seamlessly between your in-house support organization and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Support Desk service is based on a collective support model utilizing the number one professional services automation (PSA) tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. For details about how Progent's Support Desk Supplementation Services can enable your company to provide best-in-class technical support to your at-home workforce, refer to Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Atlanta, Georgia organization, phone 1-800-993-9400 or visit Contact Progent.

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