Enlarging your remote workforce may have a significant impact on IT infrastructure, security, and company culture. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Atlanta company to select the right tools and follow leading practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide services ranging from on demand guidance for helping you over challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent's consultants can assist Atlanta, Georgia organizations to with any aspect of creating a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
A fast, organization-wide transition to a from-home workforce, which might be motivated by an epidemic or as part of a business continuity plan, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services make it possible for businesses to outsource or expand their Call Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of online IT support specialists combined with world-class trouble ticketing and follow-up software to offer an economical, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC support from help requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or update their active tickets, add information, and upload screen captures and attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service enables you to expand your existing Call Desk organization by splitting responsibilities for Call Center support transparently between your regular IT support organization and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a collaborative support model utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Support Desk Supplementation Services can help your company to deliver world-class technical support to your at-home workforce, see Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Atlanta, Georgia organization, call 1-800-993-9400 or refer to Contact Progent.