Expanding your remote workforce may have a significant effect on network architecture, security/compliance, and corporate processes. Progent has 20 years of experience assisting SMBs to design, deploy, administer, tune, and debug IT networks that support a remote workforce. Progent can help your Atlanta organization to select the appropriate tools and follow best practices in creating and operating a secure virtual ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent offers support services that go from as-needed expertise for getting you past occasional technical roadblocks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can help Atlanta, Georgia organizations to with any facet of building a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.
Help Desk Services for Telecommuters
A rapid, organization-wide changeover to a telecommuter workforce, which could be driven by a pandemic or as part of a disaster recovery/business continuity plan, can overstretch even a high-performing in-house Call Desk. Progent's Call Center services allow businesses to outsource or supplement their Support Desk with Progent's online Technical Response Center team.
- Progent's Standard Call Desk services leverage Progent's extensive network of online technical support specialists along with world-class ticketing and tracking technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from service requests through ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or revise the status of their active tickets, enter information, and append screenshots and attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Augmentation Service enables your company to expand your current Help Desk Call Center staff by sharing responsibilities for Call Desk support services transparently between your in-house support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the leading professional services automation (PSA) platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class desktop support to your at-home workforce, go to Progent's Help Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Atlanta, Georgia organization, phone 1-800-993-9400 or go to Contact Progent.