Enlarging your at-home workforce may have a major effect on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of background helping SMBs to plan, configure, administer, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Atlanta company to pick the right tools and adhere to best practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum value. Progent can provide support services ranging from on demand guidance for getting you past occasional technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can help Atlanta, Georgia companies to with any aspect of building a high-performing telecommuting environment by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Services for Remote Workers
A sudden, organization-wide transition to a from-home business model, which could be activated by a pandemic or as a component of a disaster recovery/business continuity plan, can overstretch even a well-staffed in-house Help Desk. Progent's Call Center services allow businesses to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services leverage Progent's extensive team of remote IT support specialists along with enterprise-class ticketing and follow-up technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial service requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or revise the status of their active trouble tickets, enter details, and append screen captures and attachments. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to deal with complex problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables your company to augment your current Call Desk staff by splitting responsibilities for Help Desk Call Center services transparently between your regular support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support solution utilizing the number one professional services automation tool for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Support Desk Supplementation Services can enable your business to provide world-class desktop support to your teleworkers, go to Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing a productive telecommuter solution for your Atlanta, Georgia company, phone 1-800-993-9400 or go to Contact Progent.