Expanding your remote workforce can have a major impact on network architecture, security, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Atlanta organization to select the right technologies and adhere to leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and returns top value. Progent offers services ranging from on demand guidance for getting you past occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Atlanta, Georgia companies to with any aspect of building a high-performing work-from-home ecosystem by providing infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for Telecommuters
An emergency, company-wide changeover to a telecommuter business model, which could be motivated by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Help Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote IT support experts along with world-class ticketing and tracking software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from initial help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or update their active tickets, add details, and upload screen captures or attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your business to expand your current Help Desk Call Center staff by sharing delivery of Support Desk support services seamlessly between your regular IT support organization and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution utilizing the number one PSA tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. For information about how Progent's Call Center Augmentation Services can help your company to deliver best-in-class IT support to your from-home workers, go to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Atlanta, Georgia organization, call 1-800-993-9400 or go to Contact Progent.