Atlanta Teleworkers Connectivity Consulting
Help Desk Solutions Consulting Experts
Enlarging your remote workforce can have a major effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background helping SMBs to design, deploy, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Atlanta organization to pick the right tools and follow best practices in building and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns top business value. Progent can provide services ranging from on demand guidance for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent can help Atlanta, Georgia businesses to with any facet of building a high-performing work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk services, endpoint security, data protection solutions, and streamlined management.
Help Desk Call Center Services for At-Home Workers
A fast, enterprise-wide switchover to a telecommuter business model, which could be activated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services leverage Progent's nationwide network of remote technical support experts combined with enterprise-class ticketing and tracking technology to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from service requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to check or revise their active tickets, add information, and append screenshots or attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Augmentation Service allows your company to augment your current Support Desk organization by splitting responsibilities for Support Desk support services transparently between your regular IT support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for managing help requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Call Center Augmentation Services can help your business to deliver world-class desktop support to your at-home employees, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Atlanta, Georgia company, phone
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Microsoft Forefront TMG Support
Forefront Threat Management Gateway IT Consultant
Microsoft Forefront TMG 2010 is based on the powerful security technologies of Microsoft ISA Server 2006 and provides a centrally managed Internet gateway that acts as a one-server solution for a variety of security functions such as an application and network layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, VPN management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes advanced web security logging and reporting capabilities, allows custom reports powered by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual machine to cut expenses and enhance availability. Progent's Microsoft-certified engineers can help your company to plan and carry out pilot and production deployments; interface Forefront Threat Management Gateway with Windows Server 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; install Forefront Threat Management Gateway 2010 to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent can also assist your organization to migrate economically to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.
Multi-factor Authentication Online Troubleshooting
Duo Two-factor Authentication Network Consultant
Progent's Duo services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.
Remote NinjaOne Server Management Remote Technical Support
NinjaOne Automated Desktop Monitoring Specialist
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of vital devices.
Services Documentation Support and Help
Service Reporting Specialists
Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by each consultant to every client. The discipline of detailing and organizing support activity results in more effective support and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Cisco Remote Access Small Office IT Consulting Services
Cisco Router Integration Firms
Progent can provide rapid remote support from Cisco-certified CCIE networking experts. Progent's CCIE experts can link to your network via advanced remote support tools to deliver quick and economical analysis and repair of critical network infrastructure issues.
Microsoft Entra Specialist
Azure and Dynamics GP Coding
Progent's consultants can assist you to design and implement an efficient migration from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity services across onsite and cloud resources.
Network Engineer Forefront TMG Firewall
Microsoft Forefront TMG Remote Troubleshooting
Microsoft Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Microsoft ISA Server 2006 and offers a easily managed Internet gateway that delivers a one-server platform for an array of security features such as an multi-layer firewall, URL filtering, antimalware, intrusion protection, application proxy, Virtual Private Network management, and HTTP/HTTPS inspection. Forefront TMG 2010 includes comprehensive web security logging and reporting capabilities, allows customized reports powered by SQL Server, integrates with Active Directory to streamline authentication, and can be installed as a virtual machine to cut expenses and enhance recoverability. Progent's Microsoft engineers can assist you to design and execute pilot and production implementations; integrate Microsoft Forefront TMG 2010 with Windows Server 2008, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Microsoft Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and deliver continuing support and repair services. Progent can also help your organization to migrate smoothly to Forefront Threat Management Gateway 2010 from ISA Server.
Bandwidth Throttling Test Lab Consulting Services
Network Testing Lab Consult
Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center is available for testing mission-critical applications, creating cost-effective system upgrade methodologies, assessing and optimizing performance, planning or validating business continuity solutions, resolving compatibility issues, and building training systems for the latest products and technologies. For Progent customers without adequate internal resources to assemble proper test systems, the lab reduces capital costs and engineering risk while keeping critical network initiatives on schedule.
Security Tech Services Horizon3.ai NodeZero Certified Penetration Testing
Horizon3.ai NodeZero Certified Threat Assessment Audit
Progent's certified cybersecurity experts can run NodeZero-powered PEN tests to make sure your security monitoring and protection systems and policies are correctly configured and effective.
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