Atlanta Teleworkers Connectivity Support Partner
Call Desk Augmentation and Outsourcing Consultants
Expanding your remote workforce may have a significant impact on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Atlanta organization to select the right technologies and follow leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers maximum value. Progent offers services that go from as-needed guidance for getting you over challenging technical roadblocks to comprehensive project management to help you carry out mission-critical initiatives.
Progent can assist Atlanta, Georgia companies to with any facet of creating a high-performing work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, security and compliance, backup/restore solutions, and centralized management.
Help Desk Support for At-Home Workers
A sudden, company-wide transition to a from-home business model, which might be motivated by a pandemic or as part of a business continuity preparedness plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Center services leverage Progent's nationwide team of online technical support specialists along with enterprise-class ticketing and follow-up software to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from help requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or revise the status of their current tickets, enter details, and upload screen captures or attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Augmentation Service enables your business to augment your current Support Desk organization by sharing delivery of Call Desk support services seamlessly between your regular IT support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Call Center service uses a co-sourcing support solution utilizing the number one PSA tool for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Support Desk Augmentation Services can help your business to deliver best-in-class technical support to your teleworkers, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Atlanta, Georgia business, phone
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Automatic Network Infrastructure Diagrams Configuration
ProSight Remote Network Infrastructure Management Support Outsourcing
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance issues.
Computer Consulting Server Management
Server Consolidation Integration Support
With virtual servers, businesses can run multiple virtual servers on one physical server. Virtualization technology allows companies to gain all the advantages of server isolation, while avoiding the expense that goes with purchasing additional server hardware. Virtual servers are also the critical technology behind private clouds, which provide important benefits including reducing the costs of capital equipment, facilities, and administration while enhancing data protection, network availability, and disaster recovery. Other useful server management technologies are network monitoring utilities, Windows Server Update Services, and remote system management cards. Progent's professional server management experts can help you with all aspects of server consolidation and management to enable your business to cut costs and conserve time.
Specialists Email Intent Analysis
Email Image Spam Protection Consulting Services
Progent's ProSight Email Guard solution uses the technology of leading information security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall.
Computer Service Cisco Access Point
Network Management Services Cisco Security
Progent can help you to utilize Cisco's infrastructure technology to create a solid basis for your local, cloud-centric, or hybrid-cloud data center and improve operations in vital areas such as hardware utilization, security and compliance, versatility, uptime, and recoverability.
Microsoft Certified Expert Microsoft Azure Virtual Machines Development Group
Azure and iPhone integration Consultant
Progent can assist companies of any size to move all or part of their network infrastructure to Microsoft Azure. This can simplify IT administration and lower equipment expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud networking models you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure that you avoid the typical mistakes small companies make when moving to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also show you how to configure firewalls and IPsec VPN tunnels and also to integrate Apple iOS devices and Android smartphones and tablets.
24 Hour VBA Development Company
Microsoft Dynamics Reports
If you need help writing, enhancing, or troubleshooting applications for Microsoft Windows, Linux, or for the Web, Progent's team of program developers, database designers, and software project managers can make sure you get the project done on schedule and within budget. Progent's seasoned application programmers offer affordable and expert online help for projects as simple as writing VBA macros for Office Excel or as large as rolling out mission-critical database applications built on Microsoft SQL Server ,Oracle, or MySQL.
Polycom Video Conferencing Consultancy
Polycom ATX Telepresence Professional
Progent offers access to a veteran consultant with years of hands-on experience installing, managing, and upgrading immersive telepresence platforms from top-tier suppliers including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your in-house IT support team, your Internet Service Provider, and your video conferencing platform supplier to help your organization increase the strategic value of your video conferencing solution.
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