Expanding your remote workforce can have a significant impact on IT infrastructure, cybersecurity, and company culture. Progent has two decades of background assisting SMBs to design, deploy, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Atlanta company to pick the appropriate tools and adhere to leading practices in creating and operating a safe virtual solution for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide services ranging from as-needed guidance for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Atlanta, Georgia companies to with any aspect of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, endpoint security, backup/restore solutions, and unified management.

Help Desk Services for Teleworkers
A fast, enterprise-wide transition to a teleworker workforce, which could be the result of an epidemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of remote IT support specialists combined with enterprise-class trouble ticketing and tracking software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from help requests through ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or edit the status of their current tickets, enter details, and upload screenshots or relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service allows your company to augment your existing Support Desk staff by sharing responsibilities for Help Desk Call Center support seamlessly between your in-house support organization and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collective support model based on the leading professional services automation platform for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Call Desk Supplementation Services can help your business to deliver best-in-class IT support to your teleworkers, go to Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Atlanta, Georgia company, phone 1-800-993-9400 or refer to Contact Progent.