Expanding your at-home workforce may have a significant impact on network infrastructure, security, and corporate workflows. Progent has two decades of experience assisting SMBs to design, deploy, manage, tune, and debug IT networks that incorporate work-from-home employees. Progent can help your Atlanta company to select the right technologies and follow leading practices in building and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent offers support services that go from on demand guidance for helping you over occasional IT bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent can help Atlanta, Georgia organizations to with any facet of building a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A fast, organization-wide switchover to a from-home business model, which could be driven by an epidemic or as an element of a business continuity plan, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk services make it possible for organizations to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services utilize Progent's extensive team of online IT support experts combined with enterprise-class ticketing and tracking technology to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial service requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or revise the status of their current trouble tickets, enter information, and append screenshots and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT specialists to deal with complex problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Supplemental Service allows your company to augment your current Help Desk Call Center team by splitting responsibilities for Call Desk support services transparently between your regular support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support solution utilizing the leading professional services automation platform for managing service requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. For information about how Progent's Support Desk Augmentation Services can help your business to provide world-class desktop support to your at-home workforce, see Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Atlanta, Georgia business, phone 1-800-993-9400 or refer to Contact Progent.

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