Atlanta Remote Workforce Connectivity Advisor
Help Desk Augmentation and Outsourcing Consulting Services
Enlarging your at-home workforce can have a significant effect on network architecture, security, and company culture. Progent has two decades of experience helping SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Atlanta company to select the right technologies and adhere to best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum value. Progent offers services that go from as-needed expertise for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can assist Atlanta, Georgia businesses to succeed with any aspect of creating a high-performing telecommuting environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, cybersecurity, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
An emergency, company-wide transition to a teleworker workforce, which could be driven by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Desk services leverage Progent's nationwide team of online IT support experts combined with enterprise-class trouble ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC support from service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or edit the status of their active trouble tickets, add details, and upload screen captures or relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Augmentation Service allows your company to augment your existing Call Desk organization by splitting delivery of Call Desk support services seamlessly between your regular IT support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collective support model utilizing the number one professional services automation (PSA) platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Call Center Supplementation Services can help your company to provide world-class desktop support to your teleworkers, go to Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Atlanta, Georgia organization, phone
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Windows Server 2022 Storage bus cache Computer Engineer
24x7 Windows Server 2022 and SCVMM Consultant
Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that combines cloud-hosted Windows Server Online with a self-hosted installation of Windows Server 2022.
School Wireless Example Application
Wireless Case Studies
Progent provided a wireless integration solution that allowed a school to improve productivity and eliminate the recurring costs of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is intended for connecting separate locations up to 2.5 miles apart and can reach even greater distances. This wireless alternative provided better performance and reliability than recourse to amplifying the 802.11b wireless connection, and because it uses the 5.8Ghz spectrum it provided protection against outside interference.
UNIX, Windows Technology Professional
Windows, UNIX, Solaris Help and Support
If your business has a UNIX or Linux environment or a mixed-platform IT environment, Progent's CISM and CISSP-certified security specialists can help your whole organization in a wide range of security areas such as security management procedures, security architecture and strategies, access control systems and methodology, applications development security, operations security, physical security, telecommunications, infrastructure and web security, and business continuity preparedness. CISA and CISM define the core competencies and international standards of performance that network security managers are required to master. These accreditations provide IT management the assurance that consultants who have earned their CISA or CISM qualification have the background and theory to deliver world-class security support and engineering services.
Solaris Technology Professional
Solaris Services
Progent's Solaris platform consulting services provide small and mid-size businesses and software developers assistance with managing and maintaining Solaris systems that operate with Microsoft-based networks. Progent offers your business contact with Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide range of expertise offers you an easy one-stop source to help you build and manage a secure and reliable mixed-platform connectivity and communications infrastructure that supports Solaris and Microsoft interoperability by integrating MS Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux platforms including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.
Ekahau Predictive Wi-Fi Site Modeling Specialists
Ekahau Wi-Fi RF Coverage Maps Technology Consulting
Progent's Ekahau-certified Wi-Fi consultants can assist your business to plan, deploy, optimize, manage and troubleshoot a Wi-Fi solution optimized for your building. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for onsite RF signal analysis.
Solaris to Windows Upgrade Consultant
UNIX Upgrade Consultant
Progent can assist your company to design and implement an efficient migration from a Solaris-powered information environment to a network powered by Windows and capable of running Microsoft's popular office productivity suites, commercial applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco consultants and software development specialists can help you preserve your data and reduce productivity disruption by designing an effective transition strategy that preserves your current investments in Solaris application and infrastructure. UNIX-to-Windows migration support expertise offered by Progent include analysis of current environment, migration strategy and testing, Exchange migration services, data and application transition, and server and storage transition and economization.
Consulting Dynamics GP Continuum
Microsoft Dynamics GP Consulting
Progent's expertise delivering Microsoft .NET services and SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer tools make it possible to create custom mission-critical programs and eCommerce solutions that integrate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can show you how to design reports that allow you to track your business more thoroughly, turning uncooked information into useful insights into your company and customers.
After Hours Mobile Device Management Network Consultants
Intune Company Portal Online Support
Progent's Intune consultants can help you to understand the strategic value of adopting Intune for administering your web-facing mobile devices including notebooks, smartphones, and tablets based on Windows, iOS, and Google Android. Progent's Intune consultants can assist you to configure security and compliance policies, set up pilot environments to evaluate the appropriateness of Microsoft Intune for your network, deploy Intune across your enterprise, integrate Intune with System Center Configuration Manager for unified change management, and provide ongoing support for your Intune deployment.
Small-Medium Business Computer Specialist
Top Ranked Microsoft Certified Partner Mid-size Company Configuration Services
Progent provides network services for medium size businesses who have 100 to 250 network users. The medium size company or work group has traditionally been an overlooked part of the market for IT support services. The overhead and support access models of large outside service organizations make them too costly for the ordinary small business or small medium business (SMB), which usually has a modest information technology budget with which to support an IT system whose advanced technology and capability are frequently similar to the information systems of far bigger enterprises. Progent's support delivery model, which takes full advantage of online service, virtual network technology and proactive server monitoring, significantly reduces the IT support costs of an SMB while offering the mid-size organization with big-company service from certified, IT consultants with background in a wide array of small business network solutions. If your medium size company or small business is looking for the quality of IT help needed for a medium size office without paying big-company prices, call Progent.
Microsoft Lync Server 2013 Technology Professional
24-Hour Lync Server 2013 Mobility Services Specialists
Lync Server 2013, now called Skype for Business, allows organizations of all sizes to build a centrally managed and secure communications environment that supports the modern Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web meetings with application sharing, as well as IP and PSTN calling across a wide assortment of desktop and mobile endpoints. Progent's certified Lync 2013 consultants and system integrators can help you to evaluate the business benefits of Lync 2013, create an in-house, cloud-resident (via Lync Online) or mixed model appropriate for your current and long-term goals, implement Lync 2013 so as to speed up your return on investment, and deliver custom webinar and onsite training to your management staff and end users. Progent has in-depth expertise in critical components of a Lync Server 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync 2013 with popular Microsoft 365 apps including Outlook and PowerPoint.
CISSP Certified Security Analyst Engineers
CISSP Certified Security Specialist
Progent's CISSP-premier cybersecurity consultants can assist organizations of any size with any aspect of IT security. Progent can help create cost-effective cybersecurity solutions that guard a small business against advanced threats or Progent can plan, deploy, and monitor an end-to-end security strategy for hybrid enterprise networks that accommodate onsite, remote, and mobile clients accessing IT resources distributed over a mix of physical sites and various clouds.
Top Ranked Office 365 IT Services
After Hours Microsoft 365 Migration Technical Consultant
Progent can assist your business to understand the wealth of subscription options available with Microsoft 365, previously called Office 365, and configure your information network with Microsoft 365 so you derive top business value. Progent supports multi-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also help you to build and manage hybrid solutions that seamlessly combine on-premises and cloud products and services.
Microsoft SQL Server Security Consultants
SQL 2008 Reporting Services Integration Companies
Progent's Microsoft-certified SQL Server application programmers and database administrators offer online expertise to assist businesses of all sizes to create, manage, and maintain applications powered by the Microsoft SQL Server platform and Microsoft's .NET architecture. Progent's SQL Server experts offer help with any phase of the application life cycle in solutions that can include small business or departmental databases to N-tier VLDB applications and data warehousing.
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