Expanding your remote workforce may have a significant impact on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Atlanta organization to select the right technologies and follow leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers maximum value. Progent offers services that go from as-needed guidance for getting you over challenging technical roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can assist Atlanta, Georgia companies to with any facet of creating a high-performing work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, security and compliance, backup/restore solutions, and centralized management.

Help Desk Support for At-Home Workers
A sudden, company-wide transition to a from-home business model, which might be motivated by a pandemic or as part of a business continuity preparedness plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center services leverage Progent's nationwide team of online technical support specialists along with enterprise-class ticketing and follow-up software to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from help requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or revise the status of their current tickets, enter details, and upload screen captures or attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Augmentation Service enables your business to augment your current Support Desk organization by sharing delivery of Call Desk support services seamlessly between your regular IT support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Call Center service uses a co-sourcing support solution utilizing the number one PSA tool for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Support Desk Augmentation Services can help your business to deliver best-in-class technical support to your teleworkers, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Atlanta, Georgia business, phone 1-800-993-9400 or go to Contact Progent.