Atlanta Remote Workforce Configuration Consulting and Support
Help Desk Solutions Consultants
Enlarging your remote workforce can have a major effect on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience assisting businesses of all sizes to design, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Atlanta organization to select the appropriate tools and follow leading practices in creating and maintaining a secure virtual solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide services ranging from as-needed expertise for helping you past occasional technical roadblocks to full project management to help you successfully complete business-critical tasks.
Progent's consultants can assist Atlanta, Georgia companies to with any facet of building a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, data security, data protection solutions, and streamlined management.
Help Desk Call Center Support for Remote Workers
A rapid, organization-wide changeover to a telecommuter business model, which might be activated by a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services allow organizations to outsource or expand their Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk services leverage Progent's extensive team of online IT support experts along with enterprise-class trouble ticketing and follow-up software to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from help requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or edit the status of their current trouble tickets, enter information, and upload screenshots or relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Desk Augmentation Service allows your business to expand your current Call Desk team by sharing delivery of Call Center support transparently between your in-house support staff and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's shared Support Desk service uses a collective support model utilizing the leading professional services automation (PSA) platform for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Call Desk Augmentation Services can enable your business to deliver best-in-class technical support to your from-home workers, visit Progent's Help Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive work-from-home solution for your Atlanta, Georgia business, phone
An index of content::
Support and Setup Windows Server 2008 R2
Consultant Windows Server 2008 Hyper-VI
Windows Server 2008 is a major step forward in making information networks more secure and fault tolerant, easier to virtualize and administer, higher performing, and able to offer an improved platform for web publishing. Progent can help your company benefit fully from the enhancements incorporated into Windows Server 2008 by providing certified consulting, support, training, staffing, network monitoring, and security engineering services.
Co-managed Help Desk Costs Remote Technical Support
Integration Services Shared Support Desk Economics
Progent's Helpdesk outsourcing and co-sourcing service programs help organizations to reduce costs and improve productivity.
Online Consulting Microsoft ISA Server
Consulting Services Microsoft Proxy Server
Progent's Microsoft-certified ISA Server consulting experts have extensive experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for IT networks with multiple sites, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts are available to help your small business in designing and implementing a configuration of ISA Server 2000 or ISA 2004 Server that supports your information security requirements without adversely restricting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date editions of Internet Security and Acceleration Server.
Colocation Migration Remote Support Services
Engineer Data Center Colocation
Colocation sites allow companies to share world-class facilities for housing network hardware that supports vital applications. Progent's Microsoft and Cisco premier IT experts can assist your company with all aspects of your colocation program such as choosing and migrating to a colocation facility, creating system architecture, specifying hardware, on-premises and remote maintenance, establishing remote network administration, and education your support staff.
Small Business IT Outsourcing Consultant
Engineer Small Business IT Outsourcing
Progent can deliver comprehensive online consulting for all major technical areas associated with small business IT networks and allows you to outsource a variety of vital, on-demand services such as a temporary CIO to offer advanced planning and budgeting skills, a Call Center for help desk services, 24x7 remote monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management help for critical initiatives such as site relocations orOS migrations, Cisco-certified experts for designing high-performance and reliable infrastructure, certified security specialists to verify data safety and regulatory compliance, disaster recovery experts to design and document business continuity strategies, and software developers to create, customize, or repair business application programs.
After Hours iPhone VPN Consultant
iPhone Wi-Fi Network Consultant
Progent can provide cost-effective remote assistance to help you to design, deploy, and fix any aspect of your iPhone and Windows integration solution and is available for short-term jobs to help you through specific technical roadblocks or major engagements to help you finish large-scale initiatives on time and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you create or maintain a resilient, protected and efficient infrastructure that aligns with your computing model. Progent also offers online or onsite training to help manage and use your iOS devices in a secure, collaborative environment that maximizes the business value of your IT network.
Network infrastructure patch management Services
Network infrastructure patch management Engineer
Progent's support services for patch management offer businesses of any size a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, endpoints printers and scanners, network infrastructure appliances like routers and Wi-Fi APs, and IoT devices such as alarms and health monitors.
Network Consulting Office 365 Integration
Office 365 PowerPoint Integration Remote Technical Support
Progent can assist you to evaluate the many subscription plans offered with Microsoft 365, previously branded Office 365, and integrate your network with Microsoft 365 so you derive maximum business value. Progent offers expertise with cross-platform environments that incorporate Windows, macOS, and Linux software. Progent can also assist your business to create and maintain hybrid solutions that seamlessly integrate local and cloud-based products and services.
Select Topic: