Enlarging your remote workforce may have a major impact on network architecture, security/compliance, and corporate culture. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Atlanta organization to pick the right technologies and adhere to best practices in creating and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers support services ranging from as-needed guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help Atlanta, Georgia organizations to with any facet of creating a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, data security, data protection solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A sudden, enterprise-wide transition to a telecommuter business model, which could be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of online IT support specialists along with enterprise-class trouble ticketing and tracking software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from initial service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or revise their active tickets, add information, and upload screenshots and attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Supplemental Service enables you to augment your current Call Center team by sharing responsibilities for Call Desk services transparently between your regular IT support personnel and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collective support model utilizing the leading PSA tool for managing help requests and ticketing, assigning responsibility, monitoring progress, and generating reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your business to provide best-in-class desktop support to your at-home workforce, refer to Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive telecommuter environment for your Atlanta, Georgia organization, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

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