Enlarging your at-home workforce can have a significant effect on IT infrastructure, cybersecurity, and corporate processes. Progent has two decades of background assisting SMBs to design, deploy, administer, tune, and debug IT environments that support a remote workforce. Progent can assist your Atlanta organization to select the right tools and follow best practices in building and maintaining a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent offers support services ranging from as-needed expertise for helping you past challenging IT bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent can assist Atlanta, Georgia organizations to succeed with any facet of building a high-functioning remote work ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, data security, data protection solutions, and unified management.

Help Desk Support for At-Home Workers
A fast, company-wide changeover to a teleworker workforce, which could be activated by an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services allow businesses to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of remote technical support experts combined with world-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial service requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or revise their current tickets, add information, and append screen captures or attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to resolve complex issues. For details, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Augmentation Service enables you to augment your current Help Desk Call Center staff by sharing delivery of Help Desk services seamlessly between your in-house support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collaborative support solution utilizing the number one PSA tool for managing service requests and ticketing, assigning ownership, monitoring progress, and producing management reports. To learn how Progent's Support Desk Supplementation Services can help your business to provide world-class desktop support to your telecommuters, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Atlanta, Georgia organization, call 1-800-993-9400 or visit Contact Progent.