Enlarging your telecommuter workforce may have a major effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Atlanta organization to select the appropriate tools and follow leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates teamwork and returns maximum value. Progent offers services ranging from as-needed expertise for helping you past occasional technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent can assist Atlanta, Georgia organizations to with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A rapid, organization-wide switchover to a telecommuter workforce, which might be the result of an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk services allow organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Support Desk support services leverage Progent's extensive network of online IT support experts combined with enterprise-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or revise the status of their active trouble tickets, enter information, and upload screenshots and attachments. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Augmentation Service enables you to supplement your existing Help Desk team by sharing delivery of Support Desk support services transparently between your regular support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support model based on the number one PSA tool for handling service requests and ticketing, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Support Desk Supplementation Services can help your business to provide best-in-class technical support to your teleworkers, go to Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Atlanta, Georgia business, phone 1-800-993-9400 or visit Contact Progent.