Atlanta Work from Home Employees Integration Advisor
Help Desk Solutions Consultants
Enlarging your at-home workforce can have a significant effect on IT infrastructure, cybersecurity, and corporate processes. Progent has two decades of background assisting SMBs to design, deploy, administer, tune, and debug IT environments that support a remote workforce. Progent can assist your Atlanta organization to select the right tools and follow best practices in building and maintaining a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent offers support services ranging from as-needed expertise for helping you past challenging IT bottlenecks to full project management to help you carry out mission-critical initiatives.
Progent can assist Atlanta, Georgia organizations to succeed with any facet of building a high-functioning remote work ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, data security, data protection solutions, and unified management.
Help Desk Support for At-Home Workers
A fast, company-wide changeover to a teleworker workforce, which could be activated by an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services allow businesses to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk services leverage Progent's nationwide network of remote technical support experts combined with world-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial service requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or revise their current tickets, add information, and append screen captures or attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to resolve complex issues. For details, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Augmentation Service enables you to augment your current Help Desk Call Center staff by sharing delivery of Help Desk services seamlessly between your in-house support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collaborative support solution utilizing the number one PSA tool for managing service requests and ticketing, assigning ownership, monitoring progress, and producing management reports. To learn how Progent's Support Desk Supplementation Services can help your business to provide world-class desktop support to your telecommuters, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Atlanta, Georgia organization, call
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Microsoft Dynamics GP Migration Planning Consultancy
Microsoft Certified Expert Dynamics GP Upgrade Professional
Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains ERP software for more than two decades and Progent has delivered integration, customization, training, and debugging since the product's original release. Progent can provide top-tier expertise for updating out of date Dynamics GP ERP systems. Progent can assist your business to plan, validate, and implement a cost-effective migration from a an outdated release of GP to the latest version of Microsoft Dynamics GP.
ProSight Managed IT Services for Small Businesses Engineer
ProSight Network Management Outsourcing Engineer
Progent's ProSight portfolio of managed IT services are designed to offer organizations who have small internal IT support staffs with affordable access to world-class management platforms and technical experts. Advantages of Progent's ProSight line of managed services include flat-rate network maintenance costs, smart automation of common management processes, continual adoption of new technology, smooth migration from older systems to up-to-date solutions, improved fit between computer technology with strategic goals, guidance from seasoned network consultants, and allowing management to focus on business rather than fast-evolving network technology.
Monitoring and Reporting Help and Support
Microsoft System Center Operations Manager IT Consultants
Progent's Microsoft-certified consultants have over a decade of background designing, implementing, enhancing and troubleshooting Microsoft SCOM environments and can provide companies of any size advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help you to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience required to monitor your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs according to best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or onsite technical support to help you to remediate serious problems uncovered by System Center 2012 Operations Manager.
Network Consulting SQL Server 2019 Standard
SQL Server 2019 and VMWare Remote Troubleshooting
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants offer economical remote and onsite expertise, software development, and technical support services for organizations of any size who want to migrate to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist you plan and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud resources into a seamless information management solution.
ransomware cryptoworm recovery Professionals
Ryuk ransomware hot line Engineers
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist your business to halt the progress of an active ransomware breach. Call 800-462-8800
Microsoft SQL Consultant
MS SQL Server Development Company
SQL Server 2005 delivers powerful, familiar tools to computer experts as well as to network users, reducing the complexity of creating, deploying, managing, and accessing company data and analytical programs in environments ranging from handheld devices to enterprise information networks. The complexity and integration demands of Microsoft SQL Server 2005 require a network consulting firm with real-world expertise and broad knowledge in planning and building information-based, comprehensive business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft technology, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
Open Now Microsoft Hyper-V 3.0 Server Consolidation Online Help
Consulting Services Windows Server 2012 R2 Hyper-V 3.0
Widows Server 2012 R2 Hyper-V enhances server virtualization in important areas including multitenancy, flexible network infrastructure, cloud readiness, scalability and performance, and high availability. Progent's Microsoft-certified consulting experts can assist your business to benefit from Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to reduce IT expenses and enhance availability.
Consultants VPN
Top Quality Remote Access Professional
Cisco's security and remote connectivity solutions for small to mid-size businesses offer a full array of easy-to-administer security products to let you protect your entire information system. Cisco's Virtual Private Network product family includes switches, firewalls, and VPN access concentrators. Progent's expert staff of consultants includes experienced engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that align most closely with your business objectives.
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