Enlarging your at-home workforce can have a significant effect on network architecture, security, and company culture. Progent has two decades of experience helping SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Atlanta company to select the right technologies and adhere to best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum value. Progent offers services that go from as-needed expertise for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Atlanta, Georgia businesses to succeed with any aspect of creating a high-performing telecommuting environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
An emergency, company-wide transition to a teleworker workforce, which could be driven by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of online IT support experts combined with enterprise-class trouble ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC support from service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or edit the status of their active trouble tickets, add details, and upload screen captures or relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Augmentation Service allows your company to augment your existing Call Desk organization by splitting delivery of Call Desk support services seamlessly between your regular IT support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collective support model utilizing the number one professional services automation (PSA) platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Call Center Supplementation Services can help your company to provide world-class desktop support to your teleworkers, go to Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Atlanta, Georgia organization, phone 1-800-993-9400 or refer to Contact Progent.