Expanding your at-home workforce may have a major impact on IT infrastructure, security/compliance, and company culture. Progent has two decades of background helping small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Atlanta organization to select the right technologies and adhere to leading practices in building and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum value. Progent offers support services ranging from on demand expertise for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent's consultants can help Atlanta, Georgia organizations to with any aspect of creating a high-performing telecommuting environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, data security, data protection solutions, and centralized management.
Network Infrastructure for Teleworkers
Configuring the physical and software infrastructure required for an at-home workforce can be particularly challenging if you have to manage a combination of worker-owned equipment like desktop computers and laptops, routers, and Wi-Fi APs from an assortment of manufacturers and with a mix of OS software and firmware levels. Progent's experience delivering online support for both legacy and modern technologies in virtual office solutions allows you to make efficient use of your existing network infrastructure and offers fast access to top-tire consultants for implement necessary updates. Services available from Progent to assist your company to implement a productive telecommuting infrastructure include:
IP Voice Solutions for Telecommuters
Extending the business PBX system to accommodate teleworkers is vital to maintaining a productive at-home workforce. A variety of cloud-centric IP voice platforms are popular with SMBs to support teleworkers. Many larger organizations rely on Cisco's current or legacy platforms for IP voice solutions. Progent can help businesses of all sizes to design or maintain a remote IP voice environment that delivers the versatility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help organizations optimize their current Cisco IP voice systems to handle a growing at-home workforce.
Voice/Video Conferencing for Telecommuters
A broad selection of video conferencing platforms from major vendors enable virtual discussions, video and voice conferencing, chat, and content sharing for both local users and teleworkers. Many organizations utilize multiple conferencing products to meet the needs of their various partners and clients. Progent can assist your organization to maintain your current conferencing ecosystem and optimize the engagement of your at-home workforce.
Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 suites, providing a powerful ecosystem of applications that create a cohesive user experience for sharing data and ideas throughout a corporate network and on a wide selection of endpoints. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange since their original releases and can help your company to deploy these flagship collaboration platforms to optimize the effectiveness of your at-home workers.
SharePoint utilizes web entities to promote collaboration and knowledge sharing by providing policy-based delivery of data, workflow, and tools for searching through enterprise-wide business data. SharePoint allows you to build secure portals that allows remote workforce to see and edit aggregated corporate intelligence via Wikis, Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting expertise, visit SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, go to deployment expertise for Exchange Server.
OneDrive is Microsoft's shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues can share them safely through a web browser. Included with Office and Microsoft 365, OneDrive allows at-home employees to jointly author documents. Revisions created offline are uploaded when you go back online. To find out about Progent's expertise for OneDrive, go to Onedrive configuration consulting.
Cloud Integration Services for Telecommuters
Progent offers affordable online assistance for helping organizations to create, manage and troubleshoot integrated network models that combine physical data centers, remote workers, branch offices, plus public cloud resources. Progent offers expertise for all modes of cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers resolve issues with cloud connectivity, authentication, and security.
Azure is a leading platform for public cloud services that allows you to utilize IT infrastructure, servers, and critical apps hosted on Microsoft's extensive cloud. Microsoft Azure features over 100 cloud-based services such as hosting for Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help you to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure Active Directory, and design backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create protected connections to Azure for remote workers by setting up and debugging firewall appliances and VPN tunnels. For details about Progent's consulting services for Azure, go to Azure consulting services.
Microsoft 365, formerly branded Office 365, is Microsoft's growing family of business productivity software and cloud-based services available by subscription. Office applications and cloud services are marketed in a selection of bundles designed for customers ranging from students and households to major enterprises. Progent offers quick and affordable online contact with consultants familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the numerous subscription bundles available for Microsoft 365 and deploy 365 applications for your remote workers in a way that delivers maximum business value. For details about Progent's support services for Microsoft 365, refer to Microsoft 365 integration support.
Microsoft 365 Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product line. Exchange Online provides the benefits of reduced spending for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional benefits associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run transparently with local deployments of Exchange, enabling you to build hybrid cloud/onsite information systems. Progent's certified Exchange experts are available for as-needed help to guide you past tough IT bottlenecks and can also provide end-to-end project management outsourcing to make sure your telecommuters have easy and secure access to your Exchange Online deployment. For details Progent's consulting expertise for Exchange Online, go to Microsoft 365 Exchange Online configuration and support expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud arena and is the industry's biggest provider of cloud services. Progent can provide fast and economical online access to cloud connectivity consultants who can assist your business to design, deploy, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other public clouds such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help your company to build a high-uptime network architecture to make sure your employees have a productive computing experience regardless of whether they are working from your headquarters, a branch office, from home, or on the move. For information about Progent's expertise for Amazon AWS, see Amazon AWS consulting expertise.
Google Cloud (GCP) is a leading suite of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to scale your current IT resources with the Google Cloud Platform, and Progent's DBA experts can help you make your mission-critical apps cloud ready so your remote workers can take full advantage of Google Cloud services. Progent's consultants can help your business to deploy virtual machines on Google Cloud Compute Engine, design a cost-effective storage system with Google Cloud Storage, and simplify access control for at-home workers with Google Cloud Identity services. Progent's consultants can also assist you to utilize GCP's unified management technology to administer and monitor your GCP ecosystem. To learn, visit Google Cloud Platform integration expertise.
Help Desk Call Center Support for Telecommuters
An emergency, company-wide changeover to a telecommuter workforce, which might be the result of an epidemic or as part of a disaster recovery process, can overwhelm even a well-staffed internal Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) team.
Security for Telecommuters
At-home workers commonly utilize their personal computing devices and often work in a poorly secured physical environment. This situation multiplies their susceptibility to cyber threats and calls for careful configuration of corporate firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, thorough user education, and the creation of security policies built on best practices. Progent's seasoned group of IT security solutions experts can help you to design, implement and manage a compliant cybersecurity solution that guards vital information resources in networks that incorporate telecommuters.
Firewalls enable companies to create a network environment that can be securely utilized by on-premises users and by at-home workers, mobile employees, vendors, customers, and other stakeholders. Next-generation firewall appliances permit you to configure and control different access rights to various classes of users and to expand your network and modify your security profile as your business evolves and as network attacks become more sophisticated. Progent supports both new and legacy security appliances from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall support expertise, visit firewall integration and support expertise.
Online Endpoint Monitoring makes it easy to track the disparate computers used by an at-home workforce and either reject or identify and mitigate modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on each secured endpoint, watching all activity and using advanced AI technology from SentinelOne to detect zero-day threats at inception. When an attack is spotted, ProSight Active Security Monitoring instantly disconnects the impacted device from the network to contain the malware. Since the ProSight Active Security Monitoring software agent is autonomous, endpoints stay secure even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight ASM, see remote endpoint monitoring for teleworkers.
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured online account and enter your password you are requested to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized as this added means of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can designate multiple verification devices. For more information about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for remote workers.
Security Audits can evaluate the exposure of your information system to all types of external and internal security attacks for a network that includes telecommuters. Progent can deploy remote, automated security inventory software for quickly and economically uncovering a wide variety of security weaknesses that can be surfaced over the Internet. Progent's endpoint security audit consulting services, which can be managed by network security experts with advanced certifications such as CISM, ISSAP, and GIAC, can help your business to evaluate your workflows and governance policies and review your network infrastructure to enable you to implement top-level security for your an at-home workforce.
Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper about key things to focus on for protecting a network that includes work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for At-Home Workers
The field of Data Protection involves backing up and restoring critical data in order to avoid data loss and minimize recovery time in the event of storage failures resulting from hardware issues, programming hiccups, human mistakes, malware, or any other reason. Reliable data protection strategies can be particularly challenging to architect and manage in hybrid environments that combine private data centers, public clouds, and at-home workers.
Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager provides a centralized solution for safeguarding corporate data by managing onsite, mobile, and home-based endpoints.
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and applications. Remote endpoint computers can be personally owned or business owned. IT admins managing the enrolled endpoint devices of telecommuters can use Intune to provision and authenticate apps on devices, push updates and certificates, configure rules for accessing data and networks, set passwords, establish VPN tunnels, control how teleworkers share information, set up threat protection, ensure security compliance, and delete corporate data from lost, stolen or deactivated devices. Intune works with iOS/iPadOS, Android, Windows, and macOS/OS X computers. For information about Microsoft Intune and how Progent can help you to use this platform to manage the endpoint devices of your teleworkers, see Intune mobile endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that helps network administrators to keep remote endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual software delivery technology for access control, app management, and configuration management of endpoint computers. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a perpetual license. Key features of Workspace ONE include rapid remote provisioning of new laptops, immediate onboarding of new employees, policy set up and enforcement for all categories of endpoints, aggregated management reporting and analytics, email encryption, and seamless integration with Microsoft applications and cloud-based services. For information about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management expertise.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Atlanta, Georgia business, phone