Enlarging your remote workforce may have a major effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of experience helping businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Atlanta company to select the right tools and adhere to leading practices in building and maintaining a safe virtual solution for telecommuters that facilitates collaboration and delivers top business value. Progent offers services ranging from as-needed expertise for helping you over challenging technical roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent can help Atlanta, Georgia organizations to with any facet of building a high-performing telecommuting environment by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, security monitoring, data protection solutions, and centralized management.

Network Infrastructure for Telecommuters
Configuring the network infrastructure needed for a remote work environment can be particularly complex if you must accommodate a combination of personal hardware such as desktop computers and laptops, routers, and Wi-Fi appliances from different manufacturers and with a mix of OS software and firmware releases. Progent's background providing online support for both legacy and current technologies in virtual office solutions allows you to make efficient use of your existing network infrastructure and offers ready access to top-tire consultants for making essential updates. Support services available from Progent to assist you to create a productive work-at-home ecosystem include:

  • VPN technology makes it possible to create a secure tunnel for authenticated at-home employees to use IT assets situated at your company datacenter or in the cloud. Progent's consultants can help your company to deploy and maintain VPN connections between your teleworkers and your various network resources by providing online VPN configuration support. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your remote workers to utilize Cisco's popular AnyConnect software to provide secure VPN tunneling for a wide range of endpoint devices including Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms enable an at-home worker to see and interact with a data center computer's desktop. This provides network managers substantial control over the computing environment of at-home employees and offers remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers connect home networks to the Internet and support VPN tunnels, local Wi-Fi networks, and firewall services. Progent offers expert remote consulting for deploying routers from a variety of vendors. See router integration services from Cisco-certified experts.
  • Home Wireless networks, often supporting families and visitors, are frequently used by telecommuters to access their router for work. This can create throughput as well as security issues. Progent can help you to mitigate these issues by providing services like Aironet integration expertise, Cisco Meraki WiFi installation consulting, and Ubiquiti Unifi WiFi access point setup assistance.
  • Internet access methods affect the performance and availability of connections between at-home workers and the company data center. Business-critical processes might require redundant Internet connections in the event the primary connection breaks. Progent can provide expertise for picking service providers, picking sensible bandwidth and data volume packages, and setting up redundant Internet access. Refer to Internet access solutions.

IP Voice Integration for Remote Workers
Expanding the business phone environment to include remote users is vital to maintaining an effective work-at-home solution. A variety of cloud-centric digital PBX products are used by small and mid-size businesses to server teleworkers. Many enterprises depend on Cisco's modern or legacy platforms for VoIP solutions. Progent can assist businesses of all sizes to design or tune a telecommuter VoIP service that delivers the versatility, convenience and protection required for remote users. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist organizations optimize their existing Cisco IP voice systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia software used across the network. Unified Communications Manager supports additional mixed media services such as messaging, video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, refer to Cisco Unified CM expertise.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent's consultants can assist you to maintain your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP products, visit Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with clients operating beyond the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your wide area network infrastructure to work with these solutions and deliver online integration and troubleshooting expertise.

Voice/Video Conferencing for Telecommuters
A broad range of video conferencing products from major vendors support online meetings, video conferencing, chat sessions, and content sharing for both local workers and telecommuters. Many organizations utilize multiple products to accommodate their different partners and clients. Progent's communications experts can help you to manage your current voice/video conferencing environment and enhance the experience of your remote workforce.

  • Skype for Business is Microsoft's popular unified communications platform that enables presence, IM, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can help you to deploy and maintain Skype for Business clients to support your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video calling app for compatible iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow as many as 32 simultaneous users for voice/video sessions. For details about Progent's support expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference and training. To learn more about Progent's support services for Cisco Webex as well as for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and content with features such as video conferencing, persistent threaded chat, plus file sharing. For details about Progent's support expertise for Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these products and assist you to tune your network architecture to run them.

Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, offering a powerful environment of applications that create a consistent user experience for exchanging data and ideas throughout a corporate network and on a wide range of endpoint computers. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange since their initial releases and can help your company to tune these flagship collaboration products to optimize the effectiveness of your remote workers.

SharePoint Server Integration Consultants for At-Home WorkersSharePoint uses web sites to allow collaboration and knowledge delivery by providing policy-based delivery of content, workflow, and tools for searching through enterprise-wide business data. SharePoint permits you to create secure portals that allows at-home workforce to see and edit consolidated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting expertise, go to SharePoint configuration and development expertise.

Exchange Deployment Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, go to deployment expertise for Exchange Server.

Onedrive Integration Experts for Remote WorkersOneDrive is Microsoft's shared cloud storage service, similar to GoogleDrive. At-home users can save files to OneDrive, and co-workers anywhere can access them safely through a web browser. Included with Microsoft Office and Microsoft 365, OneDrive allows at-home workers to jointly author files. Revisions made offline are automatically synced when you go back online. For details about Progent's support services for Microsoft OneDrive, visit Onedrive configuration experts.

Cloud Integration for At-Home Workers
Progent can provide fast and affordable online assistance for enabling organizations to build, maintain and optimize integrated hybrid network architectures that incorporate physical data centers, telecommuters, branches, plus public cloud services. Progent can provide top-tier consultant for all modes of public cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers fix problems with public cloud connectivity, authentication, and security.

Azure Integration Services for TelecommutersAzure is a leading family of public cloud services that enables you to use IT infrastructure, servers, and critical applications hosted on Microsoft's massive cloud. Azure offers more than 100 services services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help your organization to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure for at-home workers by setting up and debugging firewalls and VPN IPsec tunnels. To find out about Progent's expertise for Microsoft Azure, go to Azure consulting services.

Microsoft 365 Integration for TelecommutersMicrosoft 365, previously called Office 365, is Microsoft's popular suite of client productivity software and cloud-based services available by subscription. Office apps and cloud services are marketed in a selection of bundles designed for customers ranging from individuals and households to large enterprises. Progent can provide quick and affordable online contact with consultants familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the various subscription bundles offered with Microsoft 365 and configure 365 applications for your remote workers to achieve maximum business value. For information about Progent's consulting services for Microsoft 365, go to Microsoft 365 integration services.

Microsoft 365 Exchange Online Integration Services for At-Home WorkersMicrosoft 365 Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of lower costs for data center infrastructure, simplified management, on-demand scaling, high availability, and other benefits associated with public clouds. Microsoft has engineered Exchange Online to run transparently with on-premises Exchange environments, allowing customers to build hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide as-needed assistance to guide you past tough IT bottlenecks and also offer comprehensive project management services to ensure your at-home workers have easy and safe access to your Microsoft 365 Exchange Online deployment. To learn Progent's expertise for Microsoft 365 Exchange Online, visit Microsoft 365 Exchange Online integration and troubleshooting expertise.

Amazon AWS Integration Services for At-Home WorkersAmazon AWS is a pioneer in the public cloud computing arena and is the industry's biggest provider of cloud-based services. Progent can provide rapid and economical online access to cloud integration consultants who can help your organization to plan, deploy, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with local resources and with other popular cloud platforms like Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help you to build a high-uptime network model to make sure your employees have a consistent computing experience regardless of whether they are working from your main office, a remote branch, at home, or on the move. To learn about Progent's expertise for Amazon AWS, refer to Amazon AWS consulting expertise.

Google Cloud Integration Services for TeleworkersGoogle Cloud Platform (GCP) is a leading suite of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to scale your current IT assets with the Google Cloud Platform, and Progent's database consultants can show you how to make your mission-critical applications cloud friendly so your teleworkers can benefit fully from Google Cloud Platform services. Progent's consultants can assist your organization to deploy virtual machines on Google Cloud Compute Engine, design an efficient storage system with Google Cloud Storage services, and streamline access control for telecommuters with GCP Cloud Identity services. Progent's consultants can also assist your organization to use GCP's unified management tools to control and track your GCP ecosystem. For information, visit Google Cloud Platform consulting services.

Help Desk Call Center Support for Remote Workers
A sudden, enterprise-wide changeover to a teleworker workforce, which might be activated by a pandemic or as an element of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's extensive team of remote technical support experts along with enterprise-class ticketing and follow-up software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from service requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or edit the status of their active tickets, enter information, and upload screen captures and relevant files. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Augmentation Service enables you to supplement your current Help Desk team by sharing delivery of Call Center services seamlessly between your regular support staff and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a co-sourcing support solution based on the number one professional services automation tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating management reports. To find out how Progent's Call Desk Augmentation Services can help your company to provide world-class desktop support to your teleworkers, refer to Progent's Help Desk supplementation Services.

Security and Compliance for Remote Workers
Work-from-Home workers typically utilize their personal computers and often operate in an unsecured physical environment. This situation multiplies their vulnerability to cyber attacks and calls for judicious configuration of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, thorough end-user training, and the development of security policies built on leading practices. Progent's veteran roster of data security solutions experts can assist your business to design, deploy and manage an effective security solution that protects vital information assets in networks that include at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to build a network that can be safely utilized by local users and by an at-home workforce, mobile workers, suppliers, clients, and the public. Next-generation firewall devices allow you to configure and control appropriate access rights to different groups of users and to expand your network and adjust your cybersecurity posture as your business evolves and as network attacks become more sophisticated. Progent works with both new and older firewall appliances from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall integration expertise, visit firewall integration and support services.

Remote Endpoint Monitoring Services for TelecommutersOnline Endpoint Monitoring makes it easy to watch over the disparate devices used by remote workers and either block or spot and respond to modern cyber attacks like ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is installed on every secured endpoint, watching all activity and using advanced machine learning from SentinelOne to identify zero-day threats before they can spread. When a cyberattack is discovered, ProSight ASM instantly isolates the impacted endpoint from the corporate network to quarantine the threat. Because the ProSight Active Security Monitoring software agent is self-contained, endpoint devices remain secure even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight ASM, refer to remote endpoint security monitoring for an at-home workforce.

Two-factor Authentication (2FA) Services for At-Home WorkersProgent's Duo MFA Services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a secured application and enter your password you are asked to confirm who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be used for this second form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate several validation devices. For more information about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all classes of outside and local security attacks for an environment that incorporates at-home workers. Progent can run online, automated cybersecurity analysis scanning for quickly and affordably detecting a wide variety of security holes that can be found over the Internet. Progent's endpoint security audit consulting services, which can be managed by security professionals with top credentials including CISM, ISSAP, and GIAC, can help you to evaluate your processes and policies and review your IT architecture to enable you to implement top-level protection for your telecommuters.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home connectivity solution and your internal and perimeter networks to help you expose, prioritize, fix, and verify security vulnerabilities before threat actors can take advantage of them. Progent can assist you to use NodeZero to perform comprehensive pentests of your perimeter and your internal network so you can evaluate your current security posture. Progent's NodeZero experts can also assist you to harden your network security and can assist you to plan and deploy a unified cybersecurity ecosystem that simplifies management and provides maximum protection for on-prem, multi-cloud, remote, and perimeter IT assets. To find out additional information about Progent's threat analysis solutions powered by on NodeZero's pentest platform, see Consulting Support for NodeZero's Pentest Products.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper describing critical areas to concentrate on for protecting an IT environment that incorporates work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
Data Protection involves saving and restoring critical data in order to prevent data loss and minimize recovery time in the event of storage failures resulting from hardware breakdowns, software hiccups, user error, cyber attack, or other causes. Reliable data protection solutions can be particularly challenging to design and maintain in hybrid environments that incorporate private data centers, cloud resources, and at-home workers.

  • Backup/Restore solutions for at-home workers must address diverse types of personally owned endpoint devices. Progent can provide quick remote help from experts familiar with a broad range of products for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Popular backup/recovery solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect resources spread across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and includes granular recovery and unified management.
  • Disaster Recovery/Business Continuity plans often envision circumstances that require a quick changeover to an at-home workforce. Progent's expert disaster recovery planning consultants and business continuity planning specialists can assist you to create, document and validate a DR/BC plan that addresses the logistics of switching to telecommuting.

Unified Management for Teleworkers
Microsoft has rebranded and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises computers. Endpoint Manager provides a unified environment for protecting critical information by controlling on-premises, mobile, and home-based endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and securing mobile devices and software. Remote endpoint devices can be personally owned or company owned. Network administrators managing the enrolled endpoint computers of teleworkers can use Intune to provision and authenticate applications on devices, push patches and certificates, set up policies for permission to access information and resources, manage passwords, create VPN connections, determine how home-based workers share data, set up threat protection, verify security compliance, and delete corporate information from lost, stolen or deactivated endpoint devices. Microsoft Intune runs with Apple iOS, Google Android, Windows, and macOS endpoints. To find out about Microsoft Intune and how Progent can assist your company to use this platform to manage the devices of your at-home workers, see Intune remote endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) platform that helps network administrators to keep offsite endpoints current and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration along with VMware's Horizon virtual software delivery platform for authorization control, app management, and configuration management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product through a one-time purchase. Top capabilities of VMware Workspace ONE include fast over-the-air deployment of new laptops, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies management reporting and performance analytics, email encryption, and integration with Microsoft applications and cloud services. To find out about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE mobile device management expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive telecommuter solution for your Atlanta, Georgia organization, phone 1-800-993-9400 or refer to Contact Progent.