Atlanta At Home Workforce Configuration Consulting Company

Enlarging your remote workforce may have a major effect on IT infrastructure, cybersecurity, and company processes. Progent has two decades of background assisting businesses of all sizes to design, deploy, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Atlanta organization to select the right technologies and adhere to leading practices in creating and maintaining a safe virtual ecosystem for teleworkers that facilitates teamwork and returns top business value. Progent offers services ranging from as-needed guidance for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Atlanta, Georgia companies to with any facet of building a high-functioning remote work environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and unified management.

Network Infrastructure for an At-Home Workforce
Configuring the network infrastructure needed to support an at-home workforce can be especially challenging if you must manage a mix of worker-owned hardware like desktop computers and notebooks, Internet routers, and wireless APs from different manufacturers and with a mix of OS software and firmware releases. Progent's background delivering remote help for both outdated and modern IT products in virtual office solutions enables you to make cost-effective use of your available infrastructure and offers fast access to expertise for making essential upgrades. Services available from Progent to help your company to create a high-functioning work-at-home ecosystem include:

• VPN connectivity makes it possible to establish a secure tunnel for authenticated at-home workers to use IT resources located at your corporate data center or in the cloud. Progent's consultants can assist you to configure and maintain VPN connections between your teleworkers and your various network resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can assist your at-home workers to set up Cisco's popular AnyConnect software for safe VPN tunneling for a wide selection of devices including Microsoft Windows, macOS, iOS, Linux, and Android.
• Virtual Desktop Infrastructure platforms allow a teleworker to view and use a remote PC's desktop. This technology gives IT managers more control over the digital ecosystem of telecommuters and offers them a familiar experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
• Routers connect at-home networks to the Internet and support VPN connections, home wireless connectivity, and firewall services. Progent can provide top-tier online consulting for configuring home routers from a range of vendors. See router integration services from Cisco-certified experts.
• Home Wi-Fi networks, typically shared by the whole family and visitors, are frequently used by at-home employees to access their Internet router for work. This can cause performance and cybersecurity problems. Progent can help businesses to mitigate these problems by providing services that include Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi WiFi AP setup assistance.
• Internet access solutions affect the performance and availability of connections between telecommuters and the corporate network. Line-of-business processes might demand backup Internet access in case the primary connection breaks. Progent offers guidance for picking ISPs, picking appropriate bandwidth and data volume packages, and integrating redundant Internet connections. See Internet access integration services.

IP Voice Solutions for At-Home Workers
Extending the company PBX system to accommodate remote users is critical to supporting an effective at-home workforce. A broad range of cloud-based IP voice products are popular with small and mid-size businesses to support remote users. Many larger organizations depend on Cisco's modern or legacy platforms for IP voice solutions. Progent can assist businesses of any size to plan or tune a remote VoIP environment that provides the flexibility, convenience and protection required for remote users. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help businesses optimize their current Cisco VoIP environments to handle a growing remote workforce.

• Cisco Unified Communications Manager (CUCM) extends advanced telephony features to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia software used across the network. Unified Communications Manager supports other combined media services such as unified messaging, voice/video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified Communications Manager expertise.
• Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist your company to support your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other early IP voice products, refer to CallManager consulting services.
• Cisco IP Gateways enable connectivity with public telephony networks and with clients operating beyond the corporate firewall such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
• Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network infrastructure to support these solutions and provide online deployment and debugging expertise.

Voice/Video Conferencing for Telecommuters
A broad selection of voice/video conferencing products from major vendors support virtual meetings, video conferencing, chat sessions, and screen sharing for both onsite users and teleworkers. Many companies use multiple products to meet the needs of their different partners and clients. Progent's communications experts can help you to maintain your existing voice/video conferencing environment and enhance the engagement of your remote employees.

• Skype for Business is Microsoft's leading unified communications product that supports presence, IM, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to set up and manage Skype for Business client software to accommodate your at-home workforce. For details about Progent's consulting services for Skype for Business, see Skype for Business consulting services.
• FaceTime is Apple's group video calling platform for compatible iOS and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 simultaneous users for voice/video sessions. To learn more about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference. To learn more about Progent's support expertise for Webex and for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities that include voice/video calling, persistent chat, plus file sharing. For details about Progent's consulting expertise for Microsoft Teams and for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
• Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these products and help you to optimize your network infrastructure to host them.

Microsoft Collaboration Software for Remote Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office suites, offering a powerful environment of applications that deliver a cohesive user experience for exchanging information across a corporate network and on a wide selection of endpoints. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange since their original releases and can help your company to deploy these critical collaboration platforms to optimize the productivity of your at-home workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for supporting its complete range of capabilities. For details about Progent's support services for Microsoft Teams, visit solution design and configuration expertise for Microsoft Teams and Teams Premium.

SharePoint uses web entities to enable collaboration and information sharing by offering policy-driven access to data, business processes, and tools for looking through company-wide information silos. SharePoint permits you to build secure web portals that enables remote workers to see and update aggregated corporate intelligence via Wikis, Blogs, social web sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting services, visit SharePoint integration and development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, visit deployment consulting services for Exchange Server.

OneDrive is Microsoft�s collaborative cloud storage service, comparable to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues can share them safely via a web browser. Provided with Microsoft 365, OneDrive enables at-home workers to co-edit documents. Edits created offline are automatically synced when you reconnect to the Internet. To learn about Progent's expertise for Microsoft OneDrive, visit Microsoft Onedrive configuration consulting.

Cloud Integration Services for Remote Workers
Progent offers advanced remote support for helping organizations to create, maintain and repair integrated hybrid network models that combine internal data centers, teleworkers, branch offices, plus cloud resources. Progent can provide top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers resolve issues with public cloud access, identity, and security.

Azure is a leading platform for cloud services that enables you to use infrastructure, servers, and critical apps hosted on Microsoft's extensive cloud. Azure offers more than 100 cloud-based services such as the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and plan backup and recovery systems with Azure Backup. Progent can also show you how to create secure connections to Azure for at-home workers by configuring and troubleshooting firewalls and VPN IPsec tunnels. To find out about Progent's consulting expertise for Azure, refer to Azure expertise.

Microsoft 365, previously branded Office 365, is Microsoft's popular family of business productivity applications and cloud-based services offered on a subscription basis. Microsoft applications and services are provided in a selection of bundles intended for customers ranging from individuals and households to major corporations. Progent offers fast and easy online contact with consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent can help you to evaluate the various subscription plans available for Microsoft 365 and configure 365 apps for your teleworkers to achieve top business value. For information about Progent's support services for Microsoft 365, visit Microsoft 365 consulting expertise.

Exchange Online is one of the most popular cloud-based applications in the Microsoft 365 product suite. Exchange Online offers the benefits of lower costs for data center infrastructure, simplified management, dynamic scaling, high availability, and other advantages inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate transparently with on-premises deployments of Exchange, enabling you to build hybrid networks. Progent's certified Exchange consultants are available for occasional help to guide you past tough technical bottlenecks and also offer end-to-end project management services to make sure your at-home workers have easy and safe access to your Microsoft 365 Exchange Online deployment. To find out Progent's support services for Exchange Online, refer to Microsoft 365 Exchange Online integration and troubleshooting expertise.

Amazon Web Services (AWS) is a pioneer in the public cloud arena and is the world's leading provider of cloud services. Progent can provide rapid and affordable online access to cloud connectivity experts who can assist your organization to plan, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises data centers and with other public clouds like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help you to create a high-availability network model to make sure your users have a productive computing experience whether they are working from your headquarters, a remote branch, from home, or on the road. To find out about Progent's consulting expertise for Amazon AWS, go to Amazon AWS integration expertise.

Google Cloud Platform is a popular set of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help you to expand your existing IT resources with the Google Cloud, and Progent's database experts can show you how to make your key applications cloud ready so your remote workers can take full advantage of Google Cloud services. Progent's consultants can help you to set up virtual machines on Google Cloud Compute Engine, design a cost-effective storage solution with GCP Storage services, and streamline access management for remote workers with Google Cloud Identity services. Progent's consultants can also assist your business to use GCP's management tools to control and monitor your GCP environment. To learn, see Google Cloud Platform (GCP) consulting expertise.

Help Desk Call Center Support for At-Home Workers
A fast, enterprise-wide switchover to a teleworker business model, which might be motivated by an epidemic or as a component of a disaster recovery process, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center services.

• Progent's Standard Call Desk services leverage Progent's nationwide team of remote technical support experts along with world-class ticketing and follow-up software to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from initial service requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or edit their current trouble tickets, add details, and upload screenshots or attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
• Progent's Help Desk Supplemental Service allows your company to augment your existing Help Desk Call Center team by sharing responsibilities for Support Desk support seamlessly between your regular support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service uses a collective support model utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Support Desk Supplementation Services can enable your company to provide best-in-class desktop support to your from-home workers, refer to Progent's Call Center supplementation Services.

Cybersecurity for Teleworkers
Work-from-Home workers typically use their own computers and often work in an unsecured physical area. This situation multiplies their vulnerability to cyber threats and calls for judicious configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, thorough user training, and the development of policies built on best practices. Progent's seasoned group of cybersecurity solutions consultants can assist your business to plan, configure and maintain an effective cybersecurity solution that protects vital information assets in networks that include telecommuters.

Firewalls enable companies to create a network that can be securely utilized by on-premises users as well as by teleworkers, mobile users, vendors, customers, and the public. Modern firewall appliances permit you to assign and manage appropriate permissions to different groups of users and to scale your IT network and modify your cybersecurity posture as your company evolves and as cyber threats grow increasingly complex. Progent works with both current and older firewall appliances from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall support services, refer to firewall support expertise.

Remote Endpoint Security Monitoring makes it possible to watch over the disparate computers utilized by remote workers and either block or spot and mitigate modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on every secured endpoint device, watching all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to identify zero-day attacks before they can spread. When an attack is discovered, ProSight Active Security Monitoring immediately isolates the impacted device from the network to contain the threat. Since the ProSight ASM agent is autonomous, endpoints remain protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight Active Security Monitoring, see remote endpoint security monitoring for remote workers.

Progent's Duo MFA Managed Services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a secured online account and give your password you are requested to confirm who you are on a device that only you have and that is accessed using a separate network channel. A wide selection of devices can be utilized for this second means of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. To learn more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for an at-home workforce.

Security Audits can evaluate the exposure of your network to all classes of outside and local security attacks for a network that includes remote workers. Progent can run remote, automated security analysis scanning for rapidly and affordably uncovering a wide variety of security gaps that can be found over the Internet. Progent's endpoint security assessment experts, which can be managed by network security professionals with top credentials such as CISA, CISSP, and GIAC, can assist your company to evaluate your operations and governance policies and assess your network infrastructure to allow you to design top-level security for your an at-home workforce.

Horizon3.ai's NodeZero PEN Testing Platform is a breakthrough penetration test (pentest) product family that supports autonomous testing of your at-home connectivity solution and your internal and perimeter networks so you can uncover, rank, fix, and confirm cybersecurity vulnerabilities before threat actors can take advantage of them. Progent can assist you to use NodeZero to perform comprehensive pentests of your perimeter and your internal IT infrastructure so you can evaluate your present security posture. Progent's NodeZero experts can also help you to harden your existing network security and can assist you to plan and deploy a unified cybersecurity strategy that simplifies management and provides optimum cyber defense for on-prem, multi-cloud, at-home, and perimeter IT assets. To find out more details about Progent's threat assessment solutions powered by on NodeZero's pentest platform, see Consulting Support for NodeZero's Pentest Products.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper about key areas to concentrate on for securing a network that supports telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
The field of Data Protection involves saving and recovering critical data so as to prevent data loss and reduce recovery time in the event of storage system problems due to hardware breakdowns, programming glitches, operator error, cyber attack, or any other reason. Dependable data protection strategies can be particularly difficult to design and manage in hybrid environments that combine in-house data centers, public clouds, and an at-home workforce.

• Backup/Recovery solutions for remote workers must address diverse kinds of personally owned endpoint devices. Progent offers quick remote help from experts familiar with a wide array of platforms for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and handhelds. Popular backup/restore solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery service that uses cloud storage and features granular restore and centralized management.
• Disaster Recovery/Business Continuity plans typically envision circumstances that require a temporary switch to an at-home workforce. Progent's expert disaster recovery preparedness consultants and business continuity specialists can assist your business to produce, document and validate a DR/BC strategy that addresses the logistics of switching to telecommuting.

Unified Management for At-Home Workers
Microsoft has renamed and reshuffled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing onsite endpoints. Endpoint Manager features a centralized platform for safeguarding corporate information by controlling onsite, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing off-premises computers and software. Managed endpoint devices can be personally owned or company owned. Network administrators managing the endpoint computers of at-home workers can utilize Intune to provision and validate apps on devices, push updates and certificates, set up rules for accessing information and resources, set passwords, establish VPN tunnels, control how teleworkers share data, set up threat defense, verify compliance, and erase sensitive information from missing, stolen or deactivated devices. Microsoft Intune can be used with Apple iOS, Android, Windows, and macOS/OS X devices. To find out about Intune and how Progent can assist your company to use this platform to administer the endpoint devices of your at-home workforce, go to Intune remote endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that helps network administrators to keep remote endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch for unified endpoint administration combined with VMware's Horizon virtual software delivery technology for authorization control, app management, and configuration management of endpoint computers. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a one-time purchase. Key features of VMware Workspace ONE include fast over-the-air deployment of out-of-the-box notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of devices, unifies management reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud services. For details about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Atlanta, Georgia organization, phone 1-800-993-9400 or visit Contact Progent.