Fast and Affordable Online Support for Atlanta Computer Systems
Immediate Remote Help for Atlanta SystemsFor businesses located in Atlanta or anywhere in the state of Georgia, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage because they possess the practical background and have access to the advanced tools necessary to resolve the majority of information system issues quickly. This lowers immediate costs because service calls accumulate minimal billable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization saves additionally with incidental expenses by reducing or avoiding network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support experience is particularly helpful for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. In contrast to many online support companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent scenarios where quick repairs manage to end up as big invoices. Progent's skill at disposing of problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized tools and proven processes that ensure the highest level of effectiveness for online technical support and repair for information systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to access your company's system without breaching corporate security.

Progent's advanced service reporting system maintains comprehensive documentation for all service that Progent's clients have received. Progent's staff consultants have the benefit of the records of services delivered to each Progent customer by every Progent engineer. This database of anomalies and responses is stored as an easily exploitable support database that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with major technology companies such as Cisco and Microsoft make available other extensive technical support databases and allow fast response from manufacturers' in-house product engineers so Progent's remote service specialists can come up with optimal resolutions promptly.

Online support provided by Progent to clients in Atlanta and throughout the state of Georgia include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's top corporations. Progent's ProSight suite of network management outsourcing services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology enables customers to complete critical projects economically and on time. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are intended for organizations who don't have the resources to create an in-house Help Desk Call Center but who want quick communication with a reliable Call Center with proficient phone support plus the technical depth to escalate complex problems to advanced consultants.

    Progent's Call Center consulting services can guide you in establishing an effective new Call Center or revamping your established organization, evaluating or modifying Help Desk application software to meet the particular requirements of your business, or providing temporary phone support staff to supplement your internal Help Desk Call Center group during high-demand scenarios such as software transitions, major updates, or installing new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals provides your clients in Atlanta or anywhere in the state of Georgia instant contact with an efficient network service group with years of experience offering phone consulting and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk recognition as a solid enabler of business performance, and Progent's policy is to fix rather than simply annotate IT problems.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Team offers phone-based professional engineering support and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Atlanta, or anywhere in the state of Georgia, online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your network support is proactive rather than reactive. By anticipating looming problems before they evolve into downtime, system monitoring can ward off disruptive and costly information system failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments that support multiple platforms.
How Your Atlanta Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Atlanta or anywhere in the state of Georgia, Progent's online network support specialists are ready to deliver effective and cost-effective system help the instant your organization needs it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to solve network problems quickly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Atlanta company relies on a local independent consultant or employs an in-house IT staff that know how to deal with the majority of computer issues, Progent’s Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to address unexpected system crises or particularly challenging integration projects.

Benefits of Progent's Network Help for Businesses in Atlanta
Progent's online network troubleshooting services allow your Atlanta company to enjoy the benefits of on-call, expert IT support without the expense of maintaining an in-house IT staff. Your information system will derive added strategic value by being more available, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    With most companies in Atlanta and throughout Georgia, local computer service resources, whether consisting of outside consultants or an in-house maintenance staff, can solve the majority of network problems. However, serious problems can occur when your regular resources are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite service technicians. In these situations, Progent's online support professionals provide an easy, quick, and budget-friendly solution to supplement your local help and to transfer valuable knowledge to improve your ability to resolve future problems locally.

  • Less Reliance on Individual Consultants
    For IT support, smaller offices often depend on individual freelance service providers. Although freelance consultants have less overhead than big service companies and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the absence of reserve help may force your company to go without help during an IT crisis. As your business grows, system unavailability and problems with critical applications are more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve support experts to make sure your network remains up and running.

  • Build a Solid Basis for Smooth Growth
    Businesses typically begin with an IT system created on a shoestring budget. Without a scalable infrastructure, slap-dash repairs often get piled on top of a shaky foundation. When a network grows, stability and scalability problems can hinder the productivity of the business. Such badly designed systems require careful analysis, smart strategic planning, and wide IT knowledge to upgrade to a network architecture able to deliver the solid foundation to meet critical business demands and simplify downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller offices require advice and technical education to navigate through an ever more complex maze of product options capable of accelerating business growth and improving productivity. They do not need a computer engineer who is motivated to resell a certain vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable technology rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to align IT expertise with the best needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT knowledge, fine tuned support software, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional experience, at the forefront of IT service, executing a wide range of technical projects for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This guarantees that you get not just world-class IT help, but also a support engineer with proven approaches for using technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises visits per minute. As a result, you pay just for received support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be forced to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by each consultant to every customer. The discipline of documenting and organizing support records results in more effective service and avoids a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.