Immediate Online Help for Atlanta Georgia Information Networks
Urgent Phone Technical Support for Atlanta NetworksFor companies located in Atlanta Georgia, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent value because they have the practical experience and have access to the sophisticated technology required to resolve the majority of network problems rapidly. Efficient support reduces immediate expenses since service calls require fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves even more in indirect expenses by minimizing or eliminating network outages and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support experience is particularly important for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the services that you receive. In contrast to typical remote service organizations, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent situations where speedy. minor solutions somehow end up as large tabs. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and field-proven methodologies which ensure the maximum level of effectiveness for remote consulting and troubleshooting for information systems of any size. Progent offers secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to link to your company's environment without violating system security.

Progent's sophisticated customer support database application keeps extensive histories of all support that Progent's clients have received. Progent's staff service personnel have access to the specifics of assistance delivered to each Progent client by every engineer. This archive of trouble tickets and repairs is stored as a conveniently retrievable support knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft make available other massive technical databases and permit quick access to manufacturers' in-house product engineers with the result that Progent's remote service experts can arrive at the most efficient solutions quickly.

Remote services offered by Progent to customers in Atlanta Georgia include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by some of the world's leading corporations. Progent's ProSight suite of network monitoring and management services covers all critical areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special areas of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk service options for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Call Center or enhancing your established organization, identifying or enhancing Help Desk Call Center software to meet the unique demands of your company, or providing temporary phone support staff to reinforce your internal Help Desk team during demanding scenarios like software transitions, major upgrades, or installing new business software.

    Progent's Help Desk team of seasoned information technology experts offers your computer users in Atlanta Georgia quick access to a reliable support group with years of experience offering phone support and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk recognition as a solid enabler of company efficiency, and Progent's policy is to resolve and not merely annotate IT issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting staff offers online professional consulting support and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Atlanta Georgia online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By detecting looming issues before they evolve into full-scale emergencies, automated monitoring can avoid disruptive and costly network failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a mix of platforms.
How Your Atlanta Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Atlanta Georgia, Progent's phone-based computer support specialists can provide professional and cost-effective IT help the instant your business requires it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote access technology to repair network problems quickly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Atlanta organization relies on a local independent consultant or employs an in-house organization that can handle ordinary computer issues, Progent’s Microsoft certified engineers are available to offer an easy and seamless virtual extension of your local resources for situations when your usual service personnel either lack the time or the knowledge to deal with unexpected system crises or especially challenging integration problems.

Advantages of Progent's IT Support for Organizations in Atlanta Georgia
Progent's remote IT consulting services enable your Atlanta business to have the advantages of on-call, enterprise-level IT support without the expense of managing an in-house IT staff. Your information system will acquire greater business value by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    With most businesses in Atlanta Georgia, local computer support resources, whether consisting of independent consultants or a full-time maintenance staff, can deal with the majority of technical problems. However, major troubles sometimes strike when local support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your local support people. In these instances, Progent's on-call service professionals provide an easy, quick, and affordable solution to supplement your regular resources and to convey useful knowledge to increase your ability to handle future issues locally.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller organizations often rely on independent freelance consultants. Although independent consultants have smaller overhead than big service organizations and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the lack of fallback personnel may force your company to go without assistance during an emergency. As your network grows, network downtime and problems with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service experts to insure your network remains available.

  • Build a Solid Foundation for Seamless Growth
    Businesses typically start with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get thrown onto a shaky foundation. When a company grows, stability and expandability problems can impede the productivity of the organization. Such badly designed environments require proper analysis, smart strategic planning, and extensive technical expertise to evolve to a network infrastructure able to offer the stable foundation to meet critical business demands and ease downstream expansion.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller organizations require advice and technical education to navigate through an ever more complex array of product alternatives capable of accelerating business growth and improving productivity. These companies hardly need a network engineer who is attempting to sell a specific vendor's products. Network consulting and product selling can lead to a situation where the proposed solution is built around a profitable product rather than the true needs of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match IT expertise with the best needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT experience, fine tuned support software, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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