Immediate Online Technical Support for Atlanta Georgia IT Networks
For businesses in Atlanta Georgia, Progent offers remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the services of CISA and CISSP-qualified security consultants to help with advanced security architecture and troubleshooting issues.
Progent's online support engineers provide excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated technology necessary to resolve the majority of information system issues quickly. This lowers direct costs since solutions accumulate minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your organization benefits even more with indirect expenses by reducing or eliminating network downtime and related losses due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online consulting know-how is particularly helpful for organizations that depend on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you are charged just for the services that you receive. In contrast to many remote support organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple model for billing avoid situations where speedy. minor solutions manage to end up as major invoices. Progent's penchant for dealing with problems efficiently means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of optimized technologies and field-proven methodologies that promote the highest degree of efficiency for online help and repair for information networks of any size. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's remote service group to link to your computer system remotely without compromising corporate security.
Progent's proven customer support database system stores comprehensive records for all service that Progent's clients have received. Progent's staff engineers have access to the details of all help rendered to each client by any engineer. This database of issues and solutions is organized as a conveniently retrievable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available other vast support knowledge bases and permit fast access to vendors' internal support staff with the result that Progent's remote service specialists can find the best resolutions in the least time.
Remote technical services offered by Progent to clients in Atlanta Georgia include:
Authorized MS Windows Support
Progent's Microsoft-expert online support professionals can deliver network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a broad variety of technology support services such as Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration support, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable desktop services to assist you business to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and migration assistance and Windows 10 integration support, plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for network infrastructure professionals, and validates an individual's network technology skills at the master level. Cisco-qualified CCIEs know how to handle the most stubborn issues occurring in network design, integration, administration, compliance, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management tools and developing workarounds or locating program updates. CCIEs offer excellent value since their deep expertise allows them to solve problems quickly. In common cases, less seasoned consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can connect to your environment using sophisticated remote troubleshooting technology in order to provide fast, secure, and affordable analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's Cisco-qualified CCIEs offer help for all of Cisco's top-selling family of infrastructure appliances by providing consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions to bolster the safety of your Windows, Apple macOS and OS X, Linux environment against assaults or help your company to recover quickly after a damaging breach. Security services available from Progent cover comprehensive data security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious attacks; installing firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Microsoft 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for restoring services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide online consulting services to address a broad range of information technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server economization and easy management in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older systems to MS Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues promotes quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance troubleshooting anomalies within UNIX/Linux systems based on popular variants of UNIX including:
Mac OS X
IBM AIX Operating System
Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. The ProSight portfolio of outsourced network management services covers all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and allow transparent backup and rapid restoration of critical files/folders, applications, images, and VMs. ProSight DPS helps you avoid data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or software bugs. Managed backup services in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT network. In addition to optimizing the security and functionality of your IT network, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected application and enter your password you are asked to confirm who you are on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this added form of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. To find out more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide web-based management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so that any potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows clients to execute critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Atlanta Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center staff of experienced information technology experts gives your clients in Atlanta Georgia immediate communication with an efficient network service resource with years of experience providing phone help and remote repair service for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a significant enabler of company success, and Progent's policy is to resolve instead of just document technical problems.
- Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group offers phone-based advanced engineering support and training in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To learn more about Progent's expertise, custom development, and education services, visit Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Atlanta Georgia online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to suit your business so your IT support is proactive and automated. By anticipating looming problems before they cause crashes, system monitoring can ward off stressful and expensive information system crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems based on a mix of operating systems.
To contact Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Atlanta Georgia, Progent's online computer support engineers can provide effective and affordable system support whenever your organization requires it. More than two decades of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to fix network problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.
Even if your Atlanta business has a local independent consultant or maintains an in-house IT staff that know how to handle typical computer problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to address sudden network emergencies or especially tough integration projects.
Details of Progent's Online Computer Services for Atlanta Georgia
Progent's online support, remote repair, system security consulting, and network management services give offices in Atlanta Georgia unparalleled leverage for your support budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk call center services and network management, Progent's professionals can deliver your business enterprise-level network support while allowing you to avoid the cost and hassle of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Atlanta Georgia and is also ideal for networks in geographic areas that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide range of Microsoft support utilities, service information, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent provides online support on a minute-by-minute billing plan, so you pay only for the services you use. Progent requires no minimum fee for phone support and asks for no ongoing retainer for services delivered during regular working hours. This keeps you from paying big invoices for routine repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide access to on-staff professionals with skill in designing, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core support services include technology integration, Microsoft Exchange consulting, network security planning, and Help Desk sharing services. Progent's Experts group can provide world-class consulting expertise in specific business applications. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Application Programming
MySQL Database Administration and Application Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient centralized resource for IT generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that fit the unique requirements of your company.
- Sophisticated Online Access Software
Protected remote access allows Progent's support professionals to see exactly what your users see. This makes it easier to find fast fixes to problems that might otherwise require an expensive onsite service call. State-of-the-art online access software and experienced engineers combine to enable Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in online support and automated system analysis.
- Support for Mainstream VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Service for High System Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-constrained companies whose clients need instant recourse to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT expertise, refined remote support tools, and understanding of corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Network Support from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, at the forefront of IT support, executing a wide variety of technical projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical skills, but also a support engineer with proven approaches for applying computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises visits by the minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small support firms who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each staff member to every customer. The practice of documenting and archiving service records results in more efficient service and avoids a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.