Fast and Affordable Remote Help for Atlanta Georgia Networks
Immediate Online Help for Atlanta SystemsFor companies located in Atlanta Georgia, Progent offers remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they have the real-world background and are equipped with the advanced technology required to resolve most network problems quickly. Efficient support reduces immediate expenses because solutions require minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization saves even more with indirect expenses by reducing or eliminating network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially valuable for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing model for remote support is structured to leverage your IT service dollar. Progent bills per minute for phone assistance, so you pay only for the support that you receive. Unlike many online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with scenarios where fast solutions manage to turn into major bills. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized tools and field-tested methodologies which ensure the maximum level of efficiency for online consulting and troubleshooting for computer systems of all sizes. Progent's Technical Response Center can connect to your company's system without compromising corporate security.

Progent's proven customer support database system maintains comprehensive histories of the service that Progent's clients have been provided. Progent's staff consultants have access to the details of all help delivered to each Progent customer by every Progent consultant. This database of issues and repairs is organized as a conveniently searchable proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available other massive support databases and permit fast response from vendors' internal engineering staff with the result that Progent's remote service specialists can determine the best solutions quickly.

Remote technical services available from Progent to customers in Atlanta Georgia include:

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, subscription-based services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your network, server, and desktop devices by providing an environment for performing common time-consuming tasks. These include health monitoring, update management, automated repairs, endpoint setup, backup and restore, anti-virus defense, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your designated IT management personnel and your Progent consultant so emerging problems can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time management reporting tools created to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup processes and allow non-disruptive backup and rapid recovery of vital files, apps, system images, and VMs. ProSight DPS helps you avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected application and give your password you are requested to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized for this second form of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To find out more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Support: Outsourced and Shared Help Desk Services
    Progent's Co-managed Service Desk provides a seamless supplement to your corporate support resources. User access to the Help Desk, delivery of support services, issue escalation, trouble ticket generation and tracking, efficiency measurement, and management of the service database are cohesive regardless of whether incidents are taken care of by your in-house support group, by Progent's team, or a mix of the two. You have complete versatility to expand or reduce your part of IT support activity as required. Progent provides initial installation and provisioning of the professional services automation software as well as workflow documentation, testing and training. To find out more about ProSight Co-Managed Call Desk, see ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a versatile and affordable solution for evaluating, testing, scheduling, applying, and tracking updates to your dynamic information network. In addition to maximizing the protection and reliability of your IT environment, Progent's patch management services permit your IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables clients to complete major projects economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Call Center or enhancing your established organization, evaluating or customizing Call Center software products to address the unique requirements of your corporation, or adding occasional phone support staff to supplement your internal Help Desk Call Center team to handle unusually busy events like software migrations, mass updates, or rolling out brand new applications.

    Progent's Call Center team of seasoned network experts gives your clients in Atlanta Georgia rapid access to a dependable network service group with substantial background offering telephone-based support and online diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a solid enabler of company performance, and Progent's policy is to resolve and not just record technical problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group provides online and in-depth consulting support and training in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for popular Microsoft business applications such as CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For additional information about Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Atlanta Georgia remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By exposing emerging issues before they evolve into crashes, proactive monitoring can ward off disruptive and expensive network crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support a variety of operating systems.
How Your Atlanta Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Atlanta Georgia, Progent's phone-based network support specialists are ready to deliver effective and cost-effective system help the moment your company needs it. Over 20 years of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix IT problems rapidly while eliminating the cost and lost time associated with in-person service visits.

Even if your Atlanta office works with a regular freelance support technician or maintains a full time IT staff that know how to deal with typical network issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to handle unexpected system emergencies or especially complex integration problems.

Advantages of Progent's Network Help for Offices in Atlanta Georgia
Progent's online network troubleshooting services enable your Atlanta business to experience the advantages of immediate, enterprise-grade IT support without the expense of managing an in-house IT staff. Your network will derive added strategic worth by becoming more reliable, productive, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    For most organizations in Atlanta Georgia, nearby network support providers, whether represented by outside consultants or an in-house maintenance staff, can deal with typical network issues. On the other hand, IT crises may spring up when local resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your onsite support personnel. In these situations, Progent's online service experts give you a convenient, fast, and budget-friendly solution to supplement your regular resources and to transfer useful information to improve your ability to resolve future issues in-house.

  • Reduced Dependence on Individual Consultants
    For network support, smaller companies often rely on independent freelance consultants. While freelance consultants have less overhead than big consulting companies and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the lack of reserve help may force your business to go without assistance during an emergency. As your business grows, system unavailability and problems with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve service experts to make sure your network remains up and running.

  • Build a Solid Basis for Seamless Growth
    Businesses often start with an information architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs often get piled onto a weak foundation. As a company grows, stability and expandability problems can impede the success of the organization. Such badly designed systems need careful assessment, intelligent strategic planning, and extensive technical expertise to evolve to a network infrastructure that can offer the solid foundation to meet critical business demands and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller businesses require guidance and technical education to navigate through an ever more complicated array of technology options available for accelerating business growth and enhancing efficiency. They hardly need a computer engineer who is trying to sell a certain vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align IT consulting with the best needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT knowledge, refined support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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    Automatic Network Diagrams Configuration

    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their networking hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance problems.

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