Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Fast and Affordable Online Technical Support for Atlanta IT Networks
For companies located in Atlanta or anywhere in Georgia, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's remote support engineers offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to solve the majority of network problems rapidly. This reduces direct expenses since service calls accumulate fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization benefits even more in incidental costs by reducing or eliminating network downtime and associated losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting experience is especially helpful for businesses that rely on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.
Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many online service companies, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from scenarios where fast repairs manage to turn into substantial bills. Progent's penchant for disposing of problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized technologies and proven methodologies that promote the highest level of efficiency for online help and troubleshooting for information networks of any size. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to connect to your company's environment without breaching system security.
Progent's powerful technical support database system keeps detailed records for all service that Progent's clients have been provided. Progent's authorized engineers have access to the records of assistance delivered to every client by any consultant. This database of anomalies and resolutions is stored as a conveniently retrievable support database that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of certifications and close associations with key technology companies such as Cisco and Microsoft open up other extensive support databases and allow priority response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can find the best solutions in the least time.
Online technical support services provided by Progent to businesses in Atlanta and throughout the state of Georgia include:
Authorized MS Windows Experts
Progent's Microsoft-certified online service professionals can provide computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2013 design,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop consulting and support services to assist you company to install, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network engineers, and certifies a person's network technology skills at the master level. CCIEs can deal with even the most stubborn issues surrounding network infrastructure design, installation, management, compliance, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs represent an exceptional value since their deep experience permits them to fix problems rapidly. In many cases, less seasoned engineers can struggle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment via sophisticated remote troubleshooting tools to perform quick, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling family of connectivity appliances. Cisco networking consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch integration and support, Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless Access Points consulting help, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Qualified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions that can strengthen the safety of your Windows, Apple macOS and OS X, Linux network against internal or external threats or help you to recover quickly following a serious breach. Security services offered by Progent include: comprehensive data security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm attacks; integrating firewalls; building safe techniques for remote and mobile connectivity; protecting your email system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize physical IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable runbook for restoring applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a wide range of information technologies including network architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in networks that include Linux and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux environments. Progent's group-oriented approach to solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service costs.
Important Linux versions for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's top corporations. The ProSight series of outsourced network management services covers all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing charges for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute major initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Atlanta Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing services are ideal for organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who want fast access to a reliable Help Desk with proficient telephone assistance as well as the ability to escalate complex problems to high-level consultants.
Progent's Help Desk consulting expertise can guide you in building an efficient new Call Center or improving your existing one, identifying or customizing Help Desk software products to handle the unique needs of your corporation, or adding temporary online staff to reinforce your in-house Help Desk Call Center resources to deal with high-demand situations such as software migrations, major updates, or installing new business software.
Progent's Call Center staff of experienced network professionals gives your computer users in Atlanta or anywhere in the state of Georgia immediate assistance from a reliable technical support group with years of experience delivering telephone-based help and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center perception as a major enabler of business efficiency, and Progent's target is to resolve instead of merely report IT issues.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team provides online professional engineering support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Atlanta, or anywhere in the state of Georgia, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so your network maintenance is proactive rather than reactive. By detecting possible problems before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate multiple operating systems.
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Atlanta or throughout the state of Georgia, Progent's online network support engineers can deliver expert and economical system support the instant your company needs it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to solve computer problems quickly while avoiding the cost and lost productivity associated with in-person service calls.
Even if your Atlanta organization has a regular independent support technician or employs a full time IT staff that can handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to solve sudden system emergencies or especially tough integration projects.
Details of Progent's Online Computer Services for Atlanta
Progent's online support, remote troubleshooting, network security consulting, and system management services give businesses in Atlanta or anywhere in the state of Georgia unparalleled leverage for your support investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk outsourcing services and system management, Progent's experts can deliver your business world class IT support while permitting you to eliminate the cost and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Atlanta and is also ideal for networks in geographic areas of Georgia that lack consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad selection of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Rates to Reduce Costs
Progent offers remote support on a by-the-minute basis, so you are charged only for the support you use. Progent asks for no minimum fee for online help and asks for no ongoing subscription fee for support services provided during normal business hours. This keeps you from facing big invoices for simple fixes.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco can provide access to authorized specialists who have experience in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's basic support offerings include system integration, Microsoft Exchange consulting, corporate security planning, and Help Desk Call Center services. Progent's Experts group offers in-depth consulting expertise in critical application areas. Help available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Programming
MS Project Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Management and Software Programming
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient one-stop resource for network generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that address the special requirements of your company.
- State of the Art Remote Connectivity Software
Secure online access permits Progent's support professionals to observe precisely what your users see. This makes it easier to produce fast solutions to issues that could otherwise demand a costly onsite visit. State-of-the-art remote access software and expert technicians together allow Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in online troubleshooting and automated network analysis.
- Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24x7 Support for Maximum Network Uptime
For companies with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed specifically for budget-conscious offices whose workers require instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical knowledge, refined remote support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, at the forefront of network support, executing a wide range of technical projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This means that you get not just expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help per minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Businesses who utilize familiar freelance service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, network monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.