Fast and Affordable Online Help for Atlanta Computer Systems
For companies located in Atlanta or anywhere in Georgia, Progent offers remote support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-accredited security experts to handle high-level security design and troubleshooting issues.
Progent's remote support experts provide exceptional leverage because they have the practical background and have access to the sophisticated technology necessary to resolve most network issues rapidly. Efficient support lowers direct expenses because solutions require fewer chargeable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your organization saves even more with indirect costs by reducing or avoiding system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting know-how is especially helpful for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's pricing policy for online help is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike typical online support companies, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and clean model for billing eliminate scenarios where speedy. minor repairs somehow turn into big bills. Progent's penchant for solving technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and field-tested methodologies which ensure the maximum level of efficiency for remote consulting and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to access your network without compromising corporate security.
Progent's sophisticated technical support database system stores detailed documentation for the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of all help delivered to every Progent client by every engineer. This database of problems and resolutions is stored as an easily exploitable support database that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft make available additional massive support knowledge bases and allow priority response from vendors' in-house product engineers so Progent's online consulting experts can find the best solutions quickly.
Remote technical services available from Progent to clients in Atlanta and throughout the state of Georgia include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote support experts can deliver computer system repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration support, Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to help you company to install, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop support services cover areas such as offering Windows 10 integration support plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the top recognition for network professionals, and validates a consultant's technical knowledge at the expert level. CCIEs can resolve the most complex issues associated with network planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or locating program updates. CCIEs are an excellent cost-effectiveness since their depth of expertise allows them to solve problems rapidly. In typical instances, less experienced consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can communicate with your computer system via advanced remote troubleshooting tools in order to provide quick, secure, and economical analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading family of connectivity appliances by offering services such as:
CISM and CISSP Premier System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your business to clean up rapidly following a serious breach. Security consulting services offered by Progent include: in depth information security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm attacks; configuring firewalls; establishing secure techniques for remote and mobile communication; protecting your email system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent can provide advanced remote support to help organizations of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for restoring services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to cover a wide spectrum of information technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX and Windows integration. For server hardware economization and easy administration in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Windows or Linux-powered environments. Progent's group-based methodology for solving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all key areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire threat progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows clients to execute major projects economically and on time. Progent's special online engineering solutions include:
How Your Atlanta Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Call Center programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk team of seasoned network professionals offers your computer users in Atlanta or anywhere in the state of Georgia fast assistance from a reliable network service group with substantial experience offering phone help and remote diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial contributor to company productivity, and Progent's target is to fix instead of just annotate network issues.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff provides remote and in-depth engineering support and training in special business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's consulting, customization, and education services, visit Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Atlanta, or anywhere in the state of Georgia, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so that your network support is proactive and automated. By detecting emerging trouble spots before they cause full-scale emergencies, system monitoring can avoid stressful and expensive information system failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or networks that incorporate a variety of platforms.
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.
For offices and startups in Atlanta or throughout the state of Georgia, Progent's phone-based network support engineers can deliver professional and economical system support whenever your organization requires it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access technology to repair IT problems quickly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Atlanta organization relies on a local independent support technician or employs an in-house IT staff that can handle the majority of computer issues, Progentís Microsoft certified engineers can offer a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either lack the time or the experience to deal with sudden system crises or particularly challenging integration problems.
Features of Progent's Remote Network Support for Atlanta
Progent's phone help, Internet-based repair, system security expertise, and system administration services give offices in Atlanta or anywhere in the state of Georgia the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's professionals can deliver your company world class network support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Atlanta and is also ideal for networks in geographic regions of Georgia that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a wide range of Microsoft support utilities, service information, and on-going training.
- By the Minute Rates to Reduce Costs
Progent provides online help on a by-the-minute billing plan, so you pay only for the support you use. Progent has no minimum charge for phone help and asks for no ongoing subscription fee for services delivered during regular business hours. This keeps you from paying big invoices for simple fixes.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide access to authorized professionals who have experience in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting offerings include system integration, MS Exchange consulting, network security planning, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting expertise in critical application areas. Help available from the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Training
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL Management and Software Programming
Apple Mac Support
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient centralized source for IT generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive IT solutions that match the special requirements of your business.
- Sophisticated Remote Access Software
Secure remote connectivity permits Progent's service professionals to see precisely what your users see. This makes it easier to find quick solutions to problems that might otherwise require an expensive onsite service call. State-of-the-art online connectivity software and expert technicians combine to allow Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote system analysis.
- Support for Mainstream VPN Gateways
Progent supports safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Support for High System Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this offering can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-constrained businesses whose clients require instant recourse to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical knowledge, fine tuned support tools, and familiarity with enterprise networking enable offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help by the minute. Consequently, you are billed only for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for services delivered during regular business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent has little competition. Businesses who utilize trusted freelance service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, network monitoring can save your IT network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.