Fast and Affordable Remote Help for Atlanta Georgia Networks
For companies located in Atlanta Georgia, Progent offers remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support experts offer excellent leverage due to the fact that they have the real-world background and are equipped with the advanced technology required to resolve most network problems quickly. Efficient support reduces immediate expenses because solutions require minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization saves even more with indirect expenses by reducing or eliminating network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially valuable for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.
Progent's billing model for remote support is structured to leverage your IT service dollar. Progent bills per minute for phone assistance, so you pay only for the support that you receive. Unlike many online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with scenarios where fast solutions manage to turn into major bills. Progent's skill at solving technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized tools and field-tested methodologies which ensure the maximum level of efficiency for online consulting and troubleshooting for computer systems of all sizes. Progent's Technical Response Center can connect to your company's system without compromising corporate security.
Progent's proven customer support database system maintains comprehensive histories of the service that Progent's clients have been provided. Progent's staff consultants have access to the details of all help delivered to each Progent customer by every Progent consultant. This database of issues and repairs is organized as a conveniently searchable proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available other massive support databases and permit fast response from vendors' internal engineering staff with the result that Progent's remote service specialists can determine the best solutions quickly.
Remote technical services available from Progent to customers in Atlanta Georgia include:
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Authorized MS Windows Experts
Progent's Microsoft-premier remote support experts offer computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide variety of technology support services including Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting services, Microsoft Teams configuration help, Skype for Business migration consulting, Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop consulting and support services to help you business to deploy, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 system design and upgrade assistance and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network professionals, and certifies an individual's technical skills at the master level. CCIEs know how to resolve even the most challenging problems occurring in network infrastructure planning, deployment, management, protection, and problem solving. CCIEs work closely with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and coming up with alternate approaches or identifying software updates. CCIEs offer exceptional value because their depth of experience permits them to fix problems rapidly. In many instances, less experienced consultants can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system using sophisticated on-line support technology in order to perform quick, secure, and affordable diagnosis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's Cisco CCIEs can provide help for all of Cisco's market leading family of connectivity products by delivering consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist organizations to carry out the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware engineer can assist businesses to locate and isolate infected servers and endpoints and guard clean assets from being compromised. If your Atlanta system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery experts can assist your Atlanta organization to restore a system breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's group of IT security specialists bring the wide range of skills necessary to rebuild all vital facets of a compromised system quickly and with minimal loss of data. To find out more, see Progent's ransomware removal and operational restoration experts.
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CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of security solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist you to clean up quickly following a damaging penetration. Security support services available from Progent include: thorough data security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
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Cloud Integration

Progent can provide advanced online consulting support to help companies of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
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UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote consulting services to cover a broad array of information technologies including network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in networks that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent remote help analyzing problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Apple Mac OS X
Solaris
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
BSD
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, subscription-based services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your network, server, and desktop devices by providing an environment for performing common time-consuming tasks. These include health monitoring, update management, automated repairs, endpoint setup, backup and restore, anti-virus defense, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your designated IT management personnel and your Progent consultant so emerging problems can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time management reporting tools created to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup processes and allow non-disruptive backup and rapid recovery of vital files, apps, system images, and VMs. ProSight DPS helps you avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected application and give your password you are requested to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized for this second form of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To find out more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Co-Managed Support: Outsourced and Shared Help Desk Services
Progent's Co-managed Service Desk provides a seamless supplement to your corporate support resources. User access to the Help Desk, delivery of support services, issue escalation, trouble ticket generation and tracking, efficiency measurement, and management of the service database are cohesive regardless of whether incidents are taken care of by your in-house support group, by Progent's team, or a mix of the two. You have complete versatility to expand or reduce your part of IT support activity as required. Progent provides initial installation and provisioning of the professional services automation software as well as workflow documentation, testing and training.
To find out more about ProSight Co-Managed Call Desk, see ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- Patch Management: Patch Management Services
Progent's support services for patch management provide organizations of all sizes a versatile and affordable solution for evaluating, testing, scheduling, applying, and tracking updates to your dynamic information network. In addition to maximizing the protection and reliability of your IT environment, Progent's patch management services permit your IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables clients to complete major projects economically and on schedule. Progent's special online engineering solutions include:
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Help Desk Services
Progent's Help Desk service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Call Center or enhancing your established organization, evaluating or customizing Call Center software products to address the unique requirements of your corporation, or adding occasional phone support staff to supplement your internal Help Desk Call Center team to handle unusually busy events like software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center team of seasoned network experts gives your clients in Atlanta Georgia rapid access to a dependable network service group with substantial background offering telephone-based support and online diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a solid enabler of company performance, and Progent's policy is to resolve and not just record technical problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides online and in-depth consulting support and training in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for popular Microsoft business applications such as CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For additional information about Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Atlanta Georgia remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By exposing emerging issues before they evolve into crashes, proactive monitoring can ward off disruptive and expensive network crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support a variety of operating systems.
How Your Atlanta Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Atlanta Georgia, Progent's phone-based network support specialists are ready to deliver effective and cost-effective system help the moment your company needs it. Over 20 years of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix IT problems rapidly while eliminating the cost and lost time associated with in-person service visits.
Even if your Atlanta office works with a regular freelance support technician or maintains a full time IT staff that know how to deal with typical network issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to handle unexpected system emergencies or especially complex integration problems.
Advantages of Progent's Network Help for Offices in Atlanta Georgia
Progent's online network troubleshooting services enable your Atlanta business to experience the advantages of immediate, enterprise-grade IT support without the expense of managing an in-house IT staff. Your network will derive added strategic worth by becoming more reliable, productive, and secure. Advantages to your business include:
- Seamless virtual extension of your on-site support resources
For most organizations in Atlanta Georgia, nearby network support providers, whether represented by outside consultants or an in-house maintenance staff, can deal with typical network issues. On the other hand, IT crises may spring up when local resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your onsite support personnel. In these situations, Progent's online service experts give you a convenient, fast, and budget-friendly solution to supplement your regular resources and to transfer useful information to improve your ability to resolve future issues in-house.
- Reduced Dependence on Individual Consultants
For network support, smaller companies often rely on independent freelance consultants. While freelance consultants have less overhead than big consulting companies and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the lack of reserve help may force your business to go without assistance during an emergency. As your business grows, system unavailability and problems with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve service experts to make sure your network remains up and running.
- Build a Solid Basis for Seamless Growth
Businesses often start with an information architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs often get piled onto a weak foundation. As a company grows, stability and expandability problems can impede the success of the organization. Such badly designed systems need careful assessment, intelligent strategic planning, and extensive technical expertise to evolve to a network infrastructure that can offer the solid foundation to meet critical business demands and simplify downstream expansion.
- Interact with Solution Providers Rather Than Product Sellers
Smaller businesses require guidance and technical education to navigate through an ever more complicated array of technology options available for accelerating business growth and enhancing efficiency. They hardly need a computer engineer who is trying to sell a certain vendor's products. Network consulting and product sales can lead to a scenario where the proposed
solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align IT consulting with the best needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT knowledge, refined support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
- In-depth Expertise in Microsoft's Full Family of Servers
Progent can provide in-depth expertise for Microsoft's popular server platforms with services such as Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits by the minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you won't be tempted to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by each staff member to each customer. The discipline of documenting and archiving support records allows more efficient service and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who won't let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.