Immediate Online Technical Support for Atlanta Georgia Computer Networks
For companies in Atlanta Georgia, Progent offers online technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.
Progent's remote support experts provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced tools needed to resolve most network problems quickly. This lowers immediate expenses since service calls require minimal billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote consulting experience is especially important for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many remote support firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid scenarios where speedy. minor solutions somehow turn into large tabs. Progent's skill at disposing of technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies which ensure the highest degree of effectiveness for remote engineering help and troubleshooting for information systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's remote service group to connect to your company's system without violating system security.
Progent's powerful customer support database application stores comprehensive records of all service that Progent's customers have been provided. Progent's authorized consultants have access to the history of support delivered to every client by any consultant. This database of problems and solutions is organized as a quickly retrievable internal knowledge base that allows Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and allow quick access to vendors' in-house product engineers so Progent's remote consulting experts can arrive at optimal resolutions in the least time.
Online support services offered by Progent to customers in Atlanta Georgia include:
Certified Windows Expertise
Progent's Microsoft-premier online support experts offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable desktop services to help your company to install, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE credential is the premier recognition for network engineers, and certifies an individual's networking knowledge at the expert level. CCIEs know how to deal with the most stubborn problems associated with network planning, installation, management, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network management tools and developing alternate approaches or locating software patches. CCIEs represent an excellent value because their deep expertise allows them to solve problems quickly. In typical cases, less qualified consultants can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can connect to your network by means of state-of-the-art on-line support tools in order to provide quick, safe, and affordable analysis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's CCIEs offer consulting for the complete line of Cisco's popular family of networking appliances. Cisco infrastructure expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless APs consulting help, Cisco WiFi controllers integration consulting, Cisco VPN Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions that can enhance the safety of your Windows, Apple macOS and OS X, Linux environment against attacks or help your company to clean up rapidly following a serious penetration. Security solutions offered by Progent cover thorough information security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious assaults; setting up firewalls; building secure architectures for remote and mobile connectivity; protecting your email system against spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent workflow for restoring services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to address a wide spectrum of information technologies such as system architecture, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in networks that include Linux-based systems with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network problems promotes fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide urgent remote help analyzing problems affecting UNIX/Linux networks powered by leading variants of UNIX including:
Apple Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's top enterprises. The ProSight series of network management outsourcing services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and enable non-disruptive backup and rapid restoration of critical files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables clients to execute major projects within budget and on schedule. Progent's special remote consulting services include:
How Your Atlanta Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Call Center support alternatives for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the top PSA tool for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk staff of experienced network experts offers your workers in Atlanta Georgia rapid access to a dependable support group with years of background offering telephone-based help and online diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a crucial enabler of business productivity, and Progent's policy is to solve instead of just record IT problems.
- Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts Team provides remote advanced engineering expertise and education in special business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Atlanta Georgia remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your environment so your network support is proactive rather than reactive. By detecting potential problems before they result in full-scale emergencies, automated monitoring can avoid disruptive and expensive service crises. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments based on a variety of OS platforms.
To contact Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Atlanta Georgia, Progent's online computer support engineers can deliver expert and economical IT help the moment your organization requires it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve network problems quickly while avoiding the cost and lost time that comes with on-site support visits.
Even if your Atlanta company relies on a regular freelance consultant or maintains a full time IT staff that can handle ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to deal with sudden system emergencies or especially challenging integration projects.
Benefits of Progent's IT Support for Businesses in Atlanta Georgia
Progent's online IT consulting services enable your Atlanta organization to have the benefits of timely, expert network support without the cost of managing a full-time IT organization. Your network will acquire greater business worth by being increasingly available, efficient, and secure. Advantages to your company include:
- Seamless virtual expansion of your local support resources
With most organizations in Atlanta Georgia, nearby computer support resources, whether made up of freelance consultants or a full-time IT staff, can take care of the majority of technical issues. On the other hand, IT crises may spring up when local resources are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your usual service people. In these cases, Progent's on-call support experts provide a convenient, quick, and economical solution to augment your local resources and to pass on useful knowledge to improve your ability to resolve downstream issues locally.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller organizations commonly depend on individual freelance consultants. Although freelance consultants have less internal costs than larger support organizations and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the lack of backup help may force your business to wait for help during an emergency. As your business grows, network downtime and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service experts to insure your IT system is always available.
- Create a Scalable Foundation for Seamless Growth
Companies typically begin with an information architecture implemented on a shoestring budget. Without a robust framework, slap-dash fixes can get thrown on top of a weak foundation. When a company grows, reliability and scalability issues can impede the success of the organization. These badly built systems need careful assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a system architecture able to deliver the solid foundation to meet critical business requirements and facilitate future growth.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller businesses need advice and technical education to negotiate an increasingly complex maze of technology alternatives capable of accelerating business growth and improving productivity. Businesses hardly need a computer consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended
solution is designed around a predetermined product rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to match technical consulting with the best needs of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 Server planning and configuration, MS Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help by the minute. As a result, you owe only for received services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you won't be tempted to allow simple problems to fester.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by every consultant to every client. The discipline of detailing and organizing support activity allows more effective support and avoids a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.