Greater Atlanta Metro Area Contact Information:
Progent locations in the Greater Atlanta Metro Area
Fast Online Support for Atlanta Computer Networks
For organizations located in Atlanta or anywhere in Georgia, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic jobs.
Progent's remote technical support engineers offer exceptional value because they have the real-world experience and are equipped with the advanced technology needed to resolve most information system issues rapidly. This lowers immediate costs since solutions accumulate minimal billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company saves additionally with indirect expenses by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online consulting know-how is particularly important in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.
Progent's billing model for online help is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike many remote service companies, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor repairs somehow turn into substantial tabs. Progent's skill at solving technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and field-tested processes which allow the maximum level of efficiency for online engineering help and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's remote service group to access your system remotely without compromising system security.
Progent's powerful service reporting system keeps thorough records describing all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of all help provided to every customer by every engineer. This archive of trouble tickets and fixes is structured as a quickly searchable proprietary database that allows Progent's online support professionals to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft make available additional vast technical support databases and permit fast access to manufacturers' internal engineering staff so Progent's online consulting experts can come up with optimal solutions quickly.
Remote support provided by Progent to companies in Atlanta and anywhere in the state of Georgia include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-qualified remote service professionals can deliver computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help your company with a wide variety of technology support including
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 design,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server migration,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to assist your company to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include providing Windows 10 migration support services plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure professionals, and indicates an individual's technical skills at the expert level. Cisco CCIEs can resolve the most complex problems associated with network planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network administration tools and developing alternate approaches or locating software updates. Cisco CCIEs offer exceptional value since their broad expertise allows them to find solutions for problems rapidly. In common cases, less seasoned consultants can struggle for hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE support experts can interface to your computer system via the latest remote support technology to provide fast, secure, and affordable analysis and remediation.
Progent's CCIEs offer consulting for all of Cisco's industry-leading selection of connectivity appliances. Cisco infrastructure expertise available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch consulting services, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet APs planning and integration help, Cisco WiFi controllers support Services, Cisco VPN and Network Security engineering services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of security services that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your company to recover quickly following a damaging breach. Security consulting services available from Progent cover comprehensive information security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious attacks; configuring firewalls; building secure mechanisms for remote and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Progent offers expert remote support to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote support services to address a wide range of computer technologies such as network architecture, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-based environments. Progent's group-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.
Major Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. The ProSight series of network management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so all looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows clients to complete critical projects economically and on time. Progent's special online engineering services include:
How Your Atlanta Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who lack the money or time to build and maintain an internal Call Center but who want quick response from a reliable Help Desk Call Center with professional phone support plus the expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless addition to your established Call Center staff. Progent's Virtual Help Desk Call Center can act as a an escalation option for complex computer system issues, or be ready in overflow instances when your regular resources are too busy.
Progent's Help Desk Call Center team of veteran network consultants offers your customers in Atlanta or anywhere in the state of Georgia immediate communication with an effective technical support resource with extensive experience offering phone consulting and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a crucial contributor to company performance, and Progent's aim is to solve rather than just annotate IT problems.
- Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group can supply phone-based and in-depth consulting support and education in key application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for popular Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Atlanta, or anywhere in the state of Georgia, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your network support is proactive and automated. By detecting emerging problems before they expand into crashes, automated monitoring can avoid inconvenient and costly service crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or systems based on a mix of operating systems.
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Atlanta or throughout the state of Georgia, Progent's online computer support specialists are ready to provide effective and economical system support the moment your business needs it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix network problems rapidly while eliminating the cost and lost productivity associated with on-premises service calls.
Even if your Atlanta business has a local independent support technician or employs an in-house IT staff that know how to deal with common network problems, Progentís Microsoft certified engineers can still offer a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to deal with sudden network emergencies or particularly complicated integration projects.
Features of Progent's Online Computer Support for Atlanta
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services offer offices in Atlanta or anywhere in the state of Georgia the greatest leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk outsourcing services and system management, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the cost and hassle of running a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Qualified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Atlanta and is also ideal for networks in more remote areas of Georgia that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent provides online support on a per-minute basis, so you pay only for the support you use. Progent has no minimum fee for phone support and imposes no monthly retainer for support services delivered during regular business hours. This keeps you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers access to on-staff specialists who have skill in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support services consist of technology integration, Microsoft Exchange consulting, network security planning, and Help Desk Call Center services. Progent's Experts Team offers world-class consulting expertise in critical application areas. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Training
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
BI Reporting Development and Training
UNIX, Linux and Solaris Support
SQL Server 2016 Software Programming and SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Programming
MySQL DBA Services and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service one-stop resource for network generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that match the specific needs of your company.
- Sophisticated Remote Connectivity Software
Secure online access permits Progent's service professionals to observe exactly what your customers see. This makes it easier to find fast solutions to issues that could otherwise demand an expensive onsite visit. Sophisticated remote access software and expert engineers combine to enable Progent to resolve most network issues quickly and affordably. Progent is an industry leader in offsite support and remote system analysis.
- Compatibility with Leading VPN Products
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Service for Maximum System Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-constrained companies whose clients need immediate recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT background, refined support software, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Getting Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, at the front lines of network service, executing a broad variety of technical projects for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This ensures that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you are billed exclusively for received support. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by each consultant to each customer. The practice of documenting and organizing service records results in more effective service and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.