Immediate Remote Help for Atlanta Georgia Computer Networks
For companies located in Atlanta Georgia, Progent provides online technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the services of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online support experts provide excellent value because they possess the real-world background and are equipped with the advanced tools required to resolve the majority of information system issues rapidly. This reduces direct costs because service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization saves additionally in indirect expenses by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive remote consulting experience is especially helpful for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe just for the services that you receive. In contrast to many remote support companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent situations where speedy. minor fixes somehow turn into big tabs. Progent's penchant for disposing of technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-proven processes which allow the highest level of efficiency for remote consulting and troubleshooting for information systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's online support team to interface to your company's environment remotely without breaching network security.
Progent's powerful service reporting application keeps comprehensive histories describing all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of services provided to every customer by every Progent engineer. This database of anomalies and repairs is organized as a readily exploitable proprietary knowledge base that allows Progent's remote technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft make available other massive technical databases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can determine the most efficient resolutions in the least time.
Remote technical support services available from Progent to customers in Atlanta Georgia include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote service professionals offer network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration support, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop support services to help you company to install, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most challenging issues occurring in network infrastructure design, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs offer exceptional value since their depth of expertise permits them to find solutions for problems rapidly. In typical cases, less experienced service providers can struggle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your environment using advanced on-line support tools to provide quick, safe, and affordable diagnosis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading family of infrastructure appliances. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless access point layout and set up, Cisco Aironet Access Points consulting services, Cisco wireless controllers support Services, Cisco VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISM and CISSP cybersecurity experts can provide a variety of security solutions that can improve the defenses of your Windows, macOS and OS X, or Linux environment against attacks or assist your company to recover rapidly after a serious penetration. Security consulting services offered by Progent include: thorough network security and compliance assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; building secure techniques for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Progent offers advanced remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine local resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a wide spectrum of information technologies such as network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server economization and easy administration in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from older applications to Windows or Linux-powered environments. Progent's team-based methodology for resolving technical issues promotes fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers service costs.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight portfolio of IT management outsourcing services covers all critical areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables customers to complete critical projects economically and on time. Progent's special remote engineering services include:
How Your Atlanta Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service options for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk consulting services can aid you in establishing an efficient new Call Center or revamping your current organization, evaluating or enhancing Help Desk software to address the special requirements of your business, or providing occasional phone support staff to supplement your internal Help Desk resources during high-demand situations like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of veteran information technology experts offers your workers in Atlanta Georgia immediate communication with a reliable support group with years of experience delivering phone consulting and online diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a solid contributor to business success, and Progent's policy is to resolve and not just annotate IT issues.
- Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Group provides remote and in-depth engineering expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Atlanta Georgia online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By anticipating emerging issues before they cause downtime, system monitoring can minimize inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks based on a variety of operating systems.
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Atlanta Georgia, Progent's online computer support engineers can deliver expert and cost-effective IT help the instant your company requires it. Long experience delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to repair network problems rapidly while avoiding the cost and lost time associated with on-site service visits.
Even if your Atlanta office has a local independent consultant or maintains an in-house organization that know how to deal with typical computer problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to resolve sudden network emergencies or especially complicated integration projects.
Features of Progent's Remote Computer Services for Atlanta Georgia
Progent's online support, Internet-based troubleshooting, system security expertise, and system management services give offices in Atlanta Georgia the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can provide your office world class network support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Atlanta Georgia and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad range of Microsoft support tools, service databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent offers remote help on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum fee for online help and asks for no ongoing retainer for support services delivered during normal business hours. This keeps you from facing big bills for simple fixes.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers the services of on-staff professionals with skill in designing, implementing, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core consulting services consist of technology integration, Microsoft Exchange expertise, network security design, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting support for specific application areas. Help available from the Application Experts Group covers:
Microsoft Dynamics GP Support and Programming
MS Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Software Development
MySQL Management Support and Application Development
Apple Mac Help
Amazon MWS Software Integration
By providing a convenient one-stop resource for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough IT solutions that address the specific requirements of your company.
- Sophisticated Remote Access Tools
Protected remote access permits Progent's support experts to see exactly what your customers see. This makes it possible to produce quick solutions to issues that could otherwise require a costly personal service call. Cutting-edge remote access software and experienced engineers together enable Progent to repair most network problems quickly and economically. Progent is an industry leader in online troubleshooting and automated network tracking.
- Support for Popular VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Support for Maximum Network Availability
For companies with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this offering can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-constrained offices whose clients require immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical background, refined remote support software, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, in the trenches of network service, executing a broad range of IT projects for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This means that you get not just expert technical skills, but also a support engineer with field-tested methods for applying technical knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person visits per minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no retainer for support services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be forced to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by every staff member to each customer. The discipline of detailing and archiving service activity results in more efficient service and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.