Immediate Remote Troubleshooting for Atlanta Georgia Networks
Fast Remote Help for Atlanta SystemsFor organizations in Atlanta Georgia, Progent provides remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage because they possess the real-world background and are equipped with the advanced tools required to resolve the majority of network problems quickly. This lowers immediate costs because service calls use up minimal billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company saves additionally with indirect costs by minimizing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote consulting know-how is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing model for online support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to typical remote support organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing avoid scenarios where quick repairs manage to end up as major bills. Progent's skill at disposing of problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and field-tested processes which permit the highest degree of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent provides secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's remote service group to link to your environment remotely without compromising corporate security.

Progent's sophisticated service reporting system maintains thorough records of all support that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of all help rendered to every Progent customer by any Progent engineer. This history of trouble tickets and solutions is structured as a conveniently retrievable internal database that permits Progent's remote support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working associations with key vendors such as Cisco and Microsoft make available additional massive technical support databases and allow fast response from vendors' in-house support staff so Progent's online consulting specialists are able to determine the best resolutions quickly.

Remote services offered by Progent to clients in Atlanta Georgia include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight line of network management outsourcing services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology vendors to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and allow non-disruptive backup and fast recovery of critical files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or application bugs. Managed backup services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services permit your IT team to concentrate on more strategic initiatives and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices. With 2FA, when you log into a secured online account and give your password you are asked to verify your identity on a unit that only you have and that uses a different network channel. A wide selection of out-of-band devices can be utilized as this second means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple validation devices. For more information about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time management reporting tools designed to integrate with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk service options for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent's shared Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Call Center staff of experienced information technology consultants offers your workers in Atlanta Georgia quick contact with a reliable technical support group with substantial experience providing phone consulting and online troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk perception as a crucial contributor to company performance, and Progent's goal is to solve instead of simply record IT problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Group offers online professional consulting expertise and education in specific application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications such as CRM, Project, Office Word, and Office Excel. To learn more information about Progent's consulting, customization, and education services, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center2, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Atlanta Georgia remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM for your business so your IT support is proactive and automated. By uncovering emerging problems before they result in downtime, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems based on a combination of platforms.
How Your Atlanta Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Atlanta Georgia, Progent's online network support specialists are ready to provide effective and cost-effective system support whenever your organization has to have it. More than 20 years of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while avoiding the expense and lost time associated with in-person support calls.

Even if your Atlanta office deals with a local freelance support technician or employs a full time organization that know how to handle ordinary computer issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to handle sudden system crises or particularly tough integration projects.

Details of Progent's Remote Computer Services for Atlanta Georgia
Progent's phone help, Internet-based repair, network security consulting, and network management services offer companies in Atlanta Georgia unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk support and system management, Progent's experts can deliver your company world class network support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical knowledge, refined support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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