Fast Online Technical Support for Atlanta Georgia Networks
Urgent Phone Technical Support for Atlanta SystemsFor businesses located in Atlanta Georgia, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's online support engineers offer exceptional leverage because they have the real-world background and are equipped with the advanced tools needed to solve most information system problems rapidly. This lowers direct costs because service calls require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization benefits additionally in indirect expenses by reducing or avoiding system outages and related losses resulting from business disruption, upset clients, idle workers, and distracted management. Progent's advanced remote consulting know-how is especially important for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to typical online support firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing avoid scenarios where speedy. minor fixes somehow end up as large invoices. Progent's penchant for disposing of problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-proven methodologies that ensure the maximum degree of efficiency for online help and repair for IT networks of any size. Progent offers protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's remote service group to communicate with your company's system without breaching network security.

Progent's sophisticated technical support database application maintains detailed records describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of support delivered to each Progent client by any Progent consultant. This archive of anomalies and resolutions is structured as a readily accessible internal knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's extensive list of accreditations and close associations with major industry leaders including Cisco and Microsoft make available other vast support knowledge bases and allow priority response from manufacturers' internal support staff so Progent's remote service specialists are able to come up with the best solutions quickly.

Online technical support services provided by Progent to customers in Atlanta Georgia include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all key facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including protection, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service. ProSight DPS products manage and track your data backup operations and enable transparent backup and rapid restoration of vital files, applications, system images, and VMs. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or application glitches. Managed services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic IT system. Besides optimizing the protection and functionality of your IT environment, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business projects and tasks that deliver the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected application and enter your password you are asked to confirm your identity via a device that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized as this second form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can register multiple verification devices. For more information about Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time management reporting utilities designed to integrate with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with data security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables clients to execute critical projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk team of experienced information technology professionals provides your customers in Atlanta Georgia instant contact with a reliable technical support group with years of experience providing phone help and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a major contributor to business efficiency, and Progent's intent is to solve rather than merely report technical issues.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team offers remote and in-depth engineering support and education in specific business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To read more concerning Progent's expertise, programming, and education services, visit Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Atlanta Georgia online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can configure Operations Manager for your business so that your IT support is proactive and automated. By exposing looming trouble spots before they grow into downtime, proactive monitoring can avoid inconvenient and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or environments based on multiple OS platforms.
How Your Atlanta Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Atlanta Georgia, Progent's phone-based network support specialists are ready to provide expert and cost-effective system help the instant your organization has to have it. Over two decades of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.

Even if your Atlanta company works with a regular independent consultant or maintains an in-house organization that can deal with day-to-day network issues, Progent's Microsoft and Cisco certified engineers can offer a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to deal with unexpected network emergencies or particularly complex integration problems.

Details of Progent's Remote Network Support for Atlanta Georgia
Progent's phone support, remote troubleshooting, network security consulting, and system management services offer offices in Atlanta Georgia unparalleled leverage for your IT investment. Whether you require one-time phone support and remote network repair or full-time Help Desk services and network management, Progent's professionals can provide your business world class network support while allowing you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average more than ten years of real-world professional experience, at the forefront of IT service, performing a wide variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This means that you get not only world-class IT skills, but also a support engineer with proven approaches for applying technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help by the minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be tempted to allow simple problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by every staff member to each customer. The discipline of detailing and organizing support activity results in more effective support and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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    Progent's Meraki wireless access point experts offer online and onsite support services to help organizations of any size to design, install, maintain, upgrade or repair Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to set up and support Meraki-based Wi-Fi networks for environments that can range from a teleworker's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology including Catalyst and Nexus switches, routers and firewalls to create a cohesive network infrastructure that delivers identical access, responsiveness, security, ease of management and uptime for wired and Wi-Fi clients regardless of their location or computing device.

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