Immediate Remote Troubleshooting for Atlanta Georgia Networks
For organizations in Atlanta Georgia, Progent provides remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts provide excellent leverage because they possess the real-world background and are equipped with the advanced tools required to resolve the majority of network problems quickly. This lowers immediate costs because service calls use up minimal billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company saves additionally with indirect costs by minimizing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote consulting know-how is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing model for online support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to typical remote support organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing avoid scenarios where quick repairs manage to end up as major bills. Progent's skill at disposing of problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and field-tested processes which permit the highest degree of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent provides secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's remote service group to link to your environment remotely without compromising corporate security.
Progent's sophisticated service reporting system maintains thorough records of all support that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of all help rendered to every Progent customer by any Progent engineer. This history of trouble tickets and solutions is structured as a conveniently retrievable internal database that permits Progent's remote support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working associations with key vendors such as Cisco and Microsoft make available additional massive technical support databases and allow fast response from vendors' in-house support staff so Progent's online consulting specialists are able to determine the best resolutions quickly.
Remote services offered by Progent to clients in Atlanta Georgia include:
Certified MS Windows Experts
Progent's Microsoft-expert online support professionals can provide computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a broad variety of technology support including Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop support services to assist you business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and upgrade consulting and Windows 10 configuration consulting, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and validates a consultant's networking skills at the expert level. CCIEs know how to resolve the most challenging challenges encountered in network design, integration, administration, compliance, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or locating program updates. CCIEs are an excellent value since their deep expertise permits them to solve problems rapidly. In common instances, less seasoned engineers can struggle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system via advanced on-line support tools to perform efficient, secure, and economical analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's Cisco CCIEs offer help for all of Cisco's top-selling selection of connectivity devices by offering services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist you to complete the time-critical first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineer can help you to identify and isolate breached servers and endpoints and guard undamaged assets from being compromised. If your Atlanta system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery experts can help your Atlanta organization to rebuild a system breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's group of cybersecurity specialists bring the broad selection of skills required to reconstruct all vital components of a compromised network rapidly and with little data loss. To learn more, visit Progent's ransomware removal and business continuity services.
CISM and CISSP Premier System Security Consultants
Progent's certified CISM and CISSP security and compliance experts can provide a range of system protection solutions that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help you to clean up rapidly following a damaging breach. Security services available from Progent include: in depth information security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; integrating firewalls; designing safe architectures for remote and mobile communication; securing your email system against spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting support to help businesses of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your IT team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that combine local resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Microsoft 365 integration with on-prem installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting services online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable runbook for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based consulting services to address a wide array of information technologies including system architecture, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy management in environments that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from older systems to MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight line of network management outsourcing services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup/restore technology vendors to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and allow non-disruptive backup and fast recovery of critical files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or application bugs. Managed backup services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services permit your IT team to concentrate on more strategic initiatives and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices. With 2FA, when you log into a secured online account and give your password you are asked to verify your identity on a unit that only you have and that uses a different network channel. A wide selection of out-of-band devices can be utilized as this second means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple validation devices. For more information about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of real-time management reporting tools designed to integrate with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Atlanta Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk service options for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most issues.
Progent's shared Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center staff of experienced information technology consultants offers your workers in Atlanta Georgia quick contact with a reliable technical support group with substantial experience providing phone consulting and online troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk perception as a crucial contributor to company performance, and Progent's goal is to solve instead of simply record IT problems.
- Applications Support: Education, Development, and Integration
Progent's Applications Consulting Group offers online professional consulting expertise and education in specific application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications such as CRM, Project, Office Word, and Office Excel. To learn more information about Progent's consulting, customization, and education services, visit Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center2, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Atlanta Georgia remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM for your business so your IT support is proactive and automated. By uncovering emerging problems before they result in downtime, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems based on a combination of platforms.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Atlanta Georgia, Progent's online network support specialists are ready to provide effective and cost-effective system support whenever your organization has to have it. More than 20 years of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while avoiding the expense and lost time associated with in-person support calls.
Even if your Atlanta office deals with a local freelance support technician or employs a full time organization that know how to handle ordinary computer issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to handle sudden system crises or particularly tough integration projects.
Details of Progent's Remote Computer Services for Atlanta Georgia
Progent's phone help, Internet-based repair, network security consulting, and network management services offer companies in Atlanta Georgia unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk support and system management, Progent's experts can deliver your company world class network support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Atlanta Georgia and is also ideal for networks in geographic areas that have a limited supply of consultants with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent provides remote support on a by-the-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for online service and requires no monthly subscription fee for support services delivered during regular working hours. This keeps you from paying big invoices for routine repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco can provide access to authorized professionals with experience in designing, deploying, and supporting networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to help you build fast, reliable, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's core consulting services consist of technology integration, Microsoft Exchange consulting, corporate security planning, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting support for critical business applications. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Software Programming
MySQL Management and Application Development
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient centralized source for IT generalists and application experts, Progent is able to tailor timely, affordable, and thorough information technology solutions that match the specific needs of your business.
- State of the Art Online Access Tools
Protected remote connectivity allows Progent's support experts to observe precisely what your users see. This makes it possible to produce quick fixes to problems that could otherwise require a costly onsite service call. State-of-the-art remote connectivity software and expert engineers together allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated network monitoring.
- Support for Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24-hour Service for Maximum System Uptime
For offices with mission-critical applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained organizations whose clients require instant recourse to a Help Desk service with expert telephone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical knowledge, refined support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Full Line of Servers
Progent offers world-class expertise for Microsoft's leading server platforms with services that include Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help by the minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services provided during regular business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be forced to allow simple problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation sent by every consultant to every client. The discipline of detailing and archiving service records allows more efficient support and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who won't release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.