Fast and Affordable Online Support for Atlanta Georgia Information Networks
Immediate Online Technical Support for Atlanta SystemsFor companies in Atlanta Georgia, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated tools required to resolve most network issues quickly. This lowers immediate expenses because solutions accumulate minimal billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves even more with incidental costs by minimizing or eliminating network outages and associated costs due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online technical support know-how is especially important for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike typical online support firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing prevent scenarios where fast repairs somehow end up as large bills. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized tools and field-tested processes that ensure the maximum level of efficiency for online technical support and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's remote service group to access your computer system remotely without violating corporate security.

Progent's sophisticated customer support database system stores extensive documentation describing all support that Progent's clients have received. Progent's authorized engineers have the benefit of the records of support delivered to every Progent client by any Progent engineer. This database of trouble tickets and repairs is structured as an easily searchable internal database that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft make available additional extensive technical knowledge bases and allow priority access to manufacturers' internal support staff so Progent's remote consulting experts are able to arrive at optimal resolutions quickly.

Online technical services offered by Progent to customers in Atlanta Georgia include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight line of outsourced network management services covers all critical areas of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Billing charges for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows clients to complete critical projects within budget and on time. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Call Center support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk consulting support can aid you in building an efficient new Help Desk Call Center or enhancing your existing one, selecting or modifying Help Desk Call Center software to handle the special requirements of your business, or adding occasional online staff to work with your internal Help Desk Call Center group during unusually busy situations such as software transitions, mass updates, or installing brand new business software.

    Progent's Call Center team of experienced information technology professionals offers your computer users in Atlanta Georgia quick access to a reliable technical support group with extensive background offering telephone-based consulting and remote troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center perception as a key contributor to company productivity, and Progent's policy is to resolve and not simply record IT issues.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth engineering support and education in key application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Atlanta Georgia online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so your computer support is proactive rather than reactive. By detecting looming problems before they result in full-scale emergencies, system monitoring can head off disruptive and costly service failures. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments based on a variety of platforms.
How Your Atlanta Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Atlanta Georgia, Progent's phone-based computer support engineers are ready to provide expert and economical IT help whenever your company has to have it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to fix computer problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Atlanta company deals with a local independent support technician or employs an in-house IT staff that can deal with typical network issues, Progent’s Microsoft certified consultants can provide a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to handle sudden system emergencies or especially complex integration problems.

Advantages of Progent's Network Help for Businesses in Atlanta Georgia
Progent's remote support services enable your Atlanta organization to experience the advantages of timely, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your information system will derive added strategic worth by being more available, productive, and secure. Benefits to your business include:

  • Convenient virtual extension of your on-site IT resources
    With most offices in Atlanta Georgia, nearby network support resources, whether made up of outside consultants or an internal maintenance staff, can deal with typical technical problems. However, serious problems sometimes strike when local support personnel are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite support personnel. In these situations, Progent's online service experts give you a convenient, quick, and affordable solution to augment your regular help and to pass on valuable information to improve your capability to deal with future issues locally.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller businesses commonly rely on independent freelance consultants. While freelance consultants have smaller internal costs than larger support firms and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the lack of fallback help may require your company to wait for assistance during an emergency. As your network grows, system unavailability and trouble with vital applications are more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of reserve service experts to make sure your IT system remains available.

  • Build a Solid Basis for Smooth Growth
    Organizations typically start with an IT system implemented on a shoestring budget. Without a robust framework, slap-dash repairs often get piled on top of a shaky foundation. As a company grows, stability and expandability problems can hinder the productivity of the business. These poorly designed environments need proper assessment, smart strategic planning, and extensive IT knowledge to upgrade to a system infrastructure able to offer the stable foundation to handle current business requirements and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller companies require guidance and technical education to navigate through an increasingly complex array of product alternatives available for promoting business growth and enhancing efficiency. These companies hardly need a network engineer who is trying to sell a specific vendor's technology. IT support and product selling can result in a scenario where the proposed solution is built around a profitable product rather than the true needs of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match IT consulting with the best needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical experience, refined support tools, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional background, at the forefront of network support, performing a wide variety of IT projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help per minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no initialization fee and asks no retainer for services delivered during normal business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has few competitors. Businesses who work with trusted independent consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential issues before they cause downtime, network monitoring can save your information network from painful and expensive service losses.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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