Fast Online Troubleshooting for Atlanta Networks
For businesses located in Atlanta or anywhere in Georgia, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts provide excellent value because they possess the practical background and are equipped with the sophisticated tools needed to resolve most information system problems rapidly. This reduces immediate costs because solutions accumulate fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with incidental expenses by reducing or avoiding network downtime and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support experience is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's billing model for online support is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to many remote support companies, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from situations where speedy. minor solutions somehow end up as large bills. Progent's penchant for dealing with technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized tools and proven processes that promote the highest level of effectiveness for remote engineering help and repair for information systems of any size. Progent offers safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to interface to your system remotely without breaching system security.
Progent's proven technical support database system includes detailed records for all service that Progent's customers have been provided. Progent's team engineers have the benefit of the details of support delivered to every client by every Progent engineer. This database of issues and resolutions is structured as a quickly retrievable proprietary database that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of accreditations and working relationships with important industry leaders including Cisco and Microsoft open up other extensive support databases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can determine the most efficient resolutions promptly.
Online technical support services provided by Progent to businesses in Atlanta and anywhere in the state of Georgia include:
Authorized MS Windows Experts
Progent's Microsoft-certified online service engineers can deliver computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2013 design, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable desktop consulting and support services to help your company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network engineers, and validates a consultant's networking knowledge at the master level. CCIEs can handle even the most challenging problems encountered in network infrastructure design, integration, administration, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or locating software patches. CCIEs offer exceptional cost-effectiveness since their deep experience allows them to resolve problems quickly. In common instances, less experienced service providers can struggle for hours or days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network by means of state-of-the-art remote troubleshooting tools to perform efficient, secure, and economical analysis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's CCIEs can provide help for the entire range of Cisco's industry-leading family of infrastructure appliances by offering services that include:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security services to enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to recuperate quickly after a damaging breach. Security support services available from Progent cover comprehensive data security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm attacks; installing firewalls; establishing secure architectures for remote and mobile access; guarding your messaging infrastructure against spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help organizations of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and patches and can produce reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to cover a broad range of computer technologies such as system infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving network problems promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent remote assistance resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top corporations. The ProSight line of network monitoring and management services addresses all key facets of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's background in these special areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Atlanta Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk support programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center staff of seasoned network experts provides your clients in Atlanta or anywhere in the state of Georgia instant communication with a large network service resource with extensive experience delivering telephone-based help and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center the reputation as a key contributor to company success, and Progent's intent is to solve rather than merely record IT problems.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff provides remote professional engineering expertise and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Atlanta, or anywhere in the state of Georgia, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so that your IT support is proactive rather than reactive. By spotting possible trouble spots before they grow into network outages, proactive monitoring can avoid stressful and expensive information system failures. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems based on a variety of OS platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Atlanta or throughout the state of Georgia, Progent's phone-based computer support specialists can provide expert and cost-effective system support the instant your company needs it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve network problems rapidly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Atlanta business works with a local independent support technician or employs an in-house IT staff that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to solve unexpected network crises or particularly tough integration projects.
Details of Progent's Online Network Support for Atlanta
Progent's online help, Internet-based repair, network security expertise, and network administration services give offices in Atlanta or throughout the state of Georgia the greatest leverage for your IT budget. Whether you need one-time telephone help and remote network repair or ongoing Help Desk call center services and network administration, Progent's experts can deliver your organization world class IT support while allowing you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Atlanta and is also ideal for customers in geographic areas of Georgia that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Rates to Minimize Costs
Progent offers online support on a by-the-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum fee for online help and asks for no ongoing subscription fee for support services provided during regular business hours. This saves you from paying big invoices for simple fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide help from on-staff specialists with skill in planning, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic support services consist of system integration, Microsoft Exchange expertise, system security planning, and Help Desk sharing services. Progent's Experts Team offers world-class consulting expertise for critical application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Software Development
MySQL Management and Application Design
Apple Mac Consulting
Amazon Marketplace Web Service Programming
By providing a full service one-stop source for IT generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive information technology solutions that meet the special needs of your business.
- Advanced Remote Access Tools
Secure remote access allows Progent's service experts to see exactly what your customers see. This makes it easier to find fast fixes to problems that could otherwise require an expensive personal visit. Sophisticated online connectivity tools and expert engineers together enable Progent to repair most network issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Compatibility with Leading VPN Products
Progent can provide secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Service for High System Availability
For companies with mission-critical applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-constrained companies whose workers need instant recourse to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT background, refined support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Getting Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent offers in-depth support for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site visits by the minute. As a result, you are billed just for received services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no retainer for services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent has few competitors. Companies who work with trusted independent consultants or who employ in-house support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.