Immediate Remote Support for Atlanta Georgia Information Networks
Fast Phone Help for Atlanta NetworksFor organizations in Atlanta Georgia, Progent offers online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-certified security experts to help with advanced security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the real-world background and have access to the advanced tools required to solve the majority of network issues quickly. This reduces immediate expenses because service calls require minimal chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your company saves even more in incidental expenses by reducing or eliminating system outages and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive online consulting experience is especially valuable for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike many remote service companies, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent situations where quick fixes somehow end up as substantial invoices. Progent's skill at dealing with technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized tools and field-tested processes which promote the maximum level of efficiency for remote help and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to interface to your computer system without breaching network security.

Progent's proven technical support database application keeps thorough documentation for the support that Progent's customers have received. Progent's team consultants have access to the records of services rendered to every customer by any consultant. This history of trouble tickets and responses is structured as a readily searchable internal knowledge base that enables Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other extensive support databases and permit fast access to vendors' internal product engineers with the result that Progent's remote service specialists are able to come up with optimal solutions promptly.

Remote technical services offered by Progent to customers in Atlanta Georgia include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's top corporations. Progent's ProSight series of outsourced network management services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service. ProSight DPS products manage and track your data backup processes and allow transparent backup and rapid recovery of critical files, apps, images, plus VMs. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to optimizing the security and functionality of your computer environment, Progent's patch management services free up time for your IT team to concentrate on line-of-business initiatives and tasks that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and give your password you are requested to confirm your identity via a unit that only you possess and that uses a separate network channel. A wide selection of devices can be used for this added form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To learn more about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting tools created to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows clients to complete major projects economically and on schedule. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology experts provides your customers in Atlanta Georgia immediate assistance from a reliable support resource with substantial background providing telephone-based help and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk recognition as a significant driver of business productivity, and Progent's intent is to resolve and not simply track IT problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff offers online advanced consulting expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To learn more information about Progent's expertise, custom development, and education services, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Atlanta Georgia online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt SCOM to suit your business so your IT support is proactive rather than reactive. By exposing looming issues before they result in full-scale emergencies, system monitoring can avoid stressful and expensive service crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments based on multiple operating systems.
How Your Atlanta Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Atlanta Georgia, Progent's phone-based network support specialists can deliver professional and cost-effective IT help the moment your organization requires it. Over two decades of providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve IT problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.

Even if your Atlanta company deals with a local independent consultant or maintains an in-house organization that know how to handle the majority of computer issues, Progent's Microsoft certified consultants can still provide a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the expertise to deal with unexpected system emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Businesses in Atlanta Georgia
Progent's remote support services enable your Atlanta organization to have the benefits of immediate, expert IT support without the expense of maintaining a full-time IT staff. Your network will derive added business worth by becoming increasingly available, efficient, and secure. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    For most businesses in Atlanta Georgia, local computer support providers, whether represented by independent consultants or an in-house IT staff, can solve the majority of technical problems. However, major troubles might occur when your regular resources are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your onsite support personnel. In these cases, Progent's online support experts give you a convenient, fast, and economical way to augment your local resources and to transfer useful knowledge to improve your capability to handle downstream issues in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller organizations commonly rely on individual freelance consultants. Although freelance consultants have smaller internal costs than big support firms and can often charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the absence of fallback personnel may require your business to wait for assistance during an emergency. As your business expands, network downtime and problems with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of backup support expertise to insure your IT system remains up and running.

  • Build a Scalable Basis for Seamless Expansion
    Companies typically begin with an IT system created on a shoestring budget. Without a strong infrastructure, band-aid repairs can get piled onto a shaky foundation. When a company grows, reliability and scalability problems can impede the success of the business. Such badly designed environments need proper analysis, smart strategic planning, and wide IT expertise to evolve to a system architecture that can deliver the solid foundation to meet critical business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller businesses need advice and technical education to navigate through an increasingly complex maze of product alternatives available for promoting business success and improving efficiency. Businesses do not need a network consultant who is motivated to earn a commission on a specific vendor's products. IT support and product sales can lead to a situation where the proposed solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to match technical consulting with the best needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT experience, fine tuned remote support tools, and understanding of corporate IT allow offices to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional experience, at the front lines of network support, performing a wide variety of IT tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This ensures that you get not just world-class IT skills, but also a consultant with proven approaches for using technical knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site help by the minute. As a result, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no retainer for support services delivered during regular business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be forced to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small support organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by each consultant to each client. The discipline of documenting and organizing support records allows more effective support and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who won't release vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential problems before they cause downtime, network monitoring can keep your IT network from stressful and costly service losses.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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  • Support Services Cisco Virtual Private Network
    Integration VPN

    Cisco's security and offsite access solutions for small to medium sized businesses offer a complete array of easy-to-administer security hardware and software to let you protect your entire network infrastructure. Cisco's VPN line includes routers, firewalls, and Virtual Private Network solutions. Progent's expert consulting staff includes field-proven specialists with Cisco's Certified Internetwork Expert and CCNP certifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection solutions that fit most closely with your corporate objectives.

  • Short-Term IT Staffing Support Expertise ATL Atlanta Short Term IT Staffing Help
  • System Center 2016 Data Protection Manager On-site Technical Support MCSE Expert Certified SCCM 2016 Computer Consulting

  • 24-7 Computer Consulting Company Microsoft Office XP
    IT Consulting Microsoft Office XP

    Progent's computer outsourcing support offerings for small companies include planning Server 2003, .NET Server, and BackOffice environments, coordinating migrations Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, online and in-person repair, resolving chronic IT problems, and creating a company-wide security strategy. Progent can help you enhance network availability and performance with fault-tolerant technologies, resilient network topology, and proactive server monitoring. Progent also offers special project assistance for major migrations and can help with requirements definition, product inventory, bill of materials production, vendor selection, procurement logistics, and complete documentation. Progent's IT outsourcing help also includes training for office productivity software such as Microsoft Office.

  • Onsite Support Atlanta, Georgia
  • Teleworkers Consulting and Support Services - Atlanta - Voice/Video Conferencing Technology Assistance Atlanta Georgia Work from Home Employees Consulting and Support Services nearby Atlanta - Voice/Video Conferencing Technology Consulting Marietta - Alpharetta, United States
  • Urgent Atlanta Conti Crypto-Ransomware Settlement Negotiation Experts ATL Atlanta, GA Atlanta NotPetya Ransomware Negotiation Services
  • Urgent Symantec Security Information systems Security Outsourcing Biggest Cybersecurity Contractor Symantec Firewall
  • Windows Server 2019 Small Office IT Outsourcing Atlanta, U.S.A. Windows Server 2016 Consulting Services Atlanta, Fulton County

  • At Home Workers Endpoint Security Technology Consulting Services
    Integration Offsite Workforce Endpoint Security

    Progent can assist small and mid-size organizations to set up endpoint device security defense systems and provide mitigation expertise for teleworkers.


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