Onsite and Online Computer Consulting

Immediate Online Troubleshooting for Atlanta Georgia IT Networks
For organizations in Atlanta Georgia, Progent offers remote support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, as well as the services of CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support engineers provide exceptional leverage because they have the real-world background and are equipped with the advanced tools required to solve the majority of network issues quickly. Efficient support reduces direct costs since service calls use up fewer billable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization benefits additionally in incidental costs by minimizing or eliminating system outages and associated costs due to business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's advanced online consulting experience is particularly valuable for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the services that you actually get. In contrast to typical online service companies, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where quick solutions manage to end up as major bills. Progent's skill at disposing of technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of optimized tools and field-proven processes that ensure the highest level of efficiency for remote technical support and repair for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's online support team to communicate with your computer system remotely without violating system security.

Progent's sophisticated service reporting application includes detailed records of the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of all help provided to each customer by every Progent engineer. This archive of problems and responses is organized as a quickly retrievable support database that allows Progent's online technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's extensive list of certifications and working associations with key technology companies including Cisco and Microsoft make available additional vast technical support databases and permit priority access to vendors' in-house engineering staff so Progent's online service specialists are able to determine the best resolutions quickly.

Online technical services available from Progent to businesses in Atlanta Georgia include:

• Certified Microsoft Windows Experts
  Progent's Microsoft-expert remote support experts can provide computer system problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a wide variety of technology support such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration, Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, MS Exchange 2019 deployment, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Project Server Online training, Microsoft Access Application Development, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent also offers a broad range of affordable desktop support services to assist your company to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and upgrade consulting and Windows 10 integration support, plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and cloud-connected tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking consultants, and validates a person's network technology knowledge at the expert level. Cisco-qualified CCIEs can handle the most stubborn challenges surrounding network infrastructure design, deployment, maintenance, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network management utilities and developing workarounds or locating software updates. Cisco qualified CCIEs provide exceptional value because their deep expertise allows them to solve problems quickly. In typical cases, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can interface to your network via advanced on-line support tools in order to provide fast, safe, and affordable analysis and repair.

  Atlanta Metro Area Contact Information:
  Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
  

  Progent locations in Atlanta Metro Area

  City	Address	Phone	Link
  Alpharetta	11175 Cicero Drive, Suite 100 Alpharetta, GA 30022 United States	(678) 436-8815	Alpharetta Network Support Services
  Atlanta	235 Peachtree Street NE, Suite 400 Atlanta, GA 30303 United States	(404) 537-1318	Atlanta Network Support Services
  Sandy Springs	One Glenlake Parkway, Suite 650 Sandy Springs, GA 30328 United States	(678) 899-6420	Sandy Springs Network Support Services

  
  
  

  Progent's CCIEs can provide expertise in the entire range of Cisco's popular family of infrastructure products by providing services that include:

  • Cisco ASA Next Generation Firewalls with Firepower Services Integration and Troubleshooting
  • Cisco Routers Consulting Expertise
  • Catalyst Switches Deployment Expertise
  • Nexus Switches Support and Troubleshooting Services
  • Cisco Meraki MS Switches Deployment Expertise
  • Cisco Aironet Wireless Access Points Design Help
  • Cisco WiFi Controllers Integration Consulting
  • Meraki Wireless APs Engineering Help
  • Cisco Unified Communications Manager/CallManager Integration
  • Cisco Voice over IP (VoIP) Phones and IP Video Phones Consulting and Wireless VoIP Phone Solutions
  • Cisco VPN and Network Security Consulting Assistance
  • SIP and CUBE Integration Solutions: SIP Trunks and Cisco CUBE Integration Consulting

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to assist organizations to take the urgent first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware expert can assist you to identify and quarantine breached servers and endpoints and guard clean assets from being compromised. If your Atlanta system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Cleanup Help
  Progent's ransomware recovery consultants can assist your Atlanta company to rebuild a system victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim. Progent's group of cybersecurity specialists bring the wide selection of skills required to rebuild all critical components of a targeted system rapidly and with little loss of data. To find out more, see Progent's ransomware cleanup and business continuity services.

• CISSP and ISSAP Certified Network Security Experts
  Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services that can bolster the immunity of your Windows, macOS and OS X, or Linux network against attacks or assist your company to recover rapidly following a damaging penetration. Security support services offered by Progent cover thorough data security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; establishing safe mechanisms for off-site and mobile communication; securing your email system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.

• Cloud Integration Solutions
  Progent can provide expert online support services to help companies of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.

• VMware Site Recovery Manager (SRM) Planning and Deployment
  VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.

  Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote consulting services to address a broad spectrum of computer technologies such as system infrastructure, messaging systems, system and process security, plus UNIX and Windows integration. For server hardware economization and easy management in networks that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy systems to Windows or Linux-based environments. Progent's group-based approach to solving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.

  Progent's UNIX and Linux support engineers can offer urgent phone-based assistance diagnosing anomalies within UNIX/Linux systems based on popular versions of UNIX such as:
  — Mac OS X
  — Sun Solaris
  — IBM AIX
  — HP-UX (Hewlett Packard UNIX)
  — Berkeley UNIX (BSD)
  — Silicon Graphics IRIX
  

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's leading enterprises. The ProSight series of outsourced network management services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and enable transparent backup and rapid recovery of important files, applications, images, and VMs. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed services are most appropriate for your IT environment.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable solution for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic information network. In addition to optimizing the protection and reliability of your IT network, Progent's software/firmware update management services permit your in-house IT team to focus on more strategic initiatives and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.

• ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a secured application and give your password you are requested to verify who you are on a unit that only you possess and that is accessed using a separate network channel. A wide range of out-of-band devices can be used as this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several verification devices. To find out more about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication services for access security.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding line of in-depth reporting tools designed to work with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to execute major projects within budget and on time. Progent's project-based remote consulting services include:

• Help Desk Expertise
  Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.

  Progent's Help Desk Co-management services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Call Center staff of experienced network consultants provides your computer users in Atlanta Georgia immediate assistance from a large support resource with substantial background offering telephone-based support and remote troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center recognition as a crucial driver of company performance, and Progent's target is to fix and not merely track IT issues.

• Applications Services: Education, Customization, and Problem Solving
  Progent's Applications Consulting Group offers online advanced engineering expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For more information on Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Group.

• Unified and Automated Administration of Hybrid Cloud Environments
  Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center2, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

• Remote Hybrid Network Monitoring and Reporting Services
  Progent offers organizations in Atlanta Georgia remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to suit your environment so that your network maintenance is proactive and automated. By uncovering emerging problems before they result in crashes, remote monitoring can minimize stressful and expensive network crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems based on a mix of platforms.

Even if your Atlanta business works with a local freelance support technician or employs an in-house organization that can handle typical computer problems, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to solve sudden system crises or especially challenging integration projects.

Advantages of Progent's Network Help for Offices in Atlanta Georgia
Progent's online support services allow your Atlanta organization to enjoy the benefits of immediate, world-class network support without the cost of maintaining a full-time IT staff. Your network will acquire greater business worth by becoming more reliable, efficient, and protected. Benefits to your company include:

• Seamless remote extension of your local support resources
  For most offices in Atlanta Georgia, local network support providers, whether consisting of independent consultants or an in-house maintenance staff, can solve typical technical problems. However, IT crises may strike when your regular resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your local support personnel. In these cases, Progent's online service professionals provide an easy, fast, and economical way to augment your local resources and to convey valuable information to increase your capability to handle downstream issues locally.

• Less Dependence on Freelance Consultants
  For network maintenance, smaller organizations commonly rely on individual freelance consultants. Although freelance service people have less internal costs than larger service firms and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the lack of reserve personnel may force your business to go without help during an IT crisis. As your network expands, network unavailability and problems with vital software are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup service expertise to make sure your network is always up and running.

• Build a Scalable Foundation for Smooth Growth
  Organizations typically begin with an information system created on a shoestring budget. Without a proper infrastructure, band-aid fixes can get thrown on top of a weak foundation. As a network grows, reliability and scalability problems can impede the success of the business. Such poorly designed environments require careful analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a network infrastructure that can offer the solid foundation to handle current business demands and facilitate future expansion.

• Work with Problem Solvers Instead of Product Resellers
  Smaller organizations require guidance and technical training to negotiate an ever more complex array of technology options capable of accelerating business success and improving productivity. These companies hardly need a computer consultant who is trying to resell a specific vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to align IT expertise with the real interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical experience, fine tuned support tools, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

• Best Practices
  Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, at the front lines of IT support, performing a wide range of IT projects for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world IT problems rapidly.

• Value Pricing
  Progent's pricing model is to bill for remote service and on-site help by the minute. Consequently, you owe exclusively for received support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services delivered during regular business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you won't be forced to permit less critical problems to fester.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent has little competition. Businesses who utilize familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and efficient.

• Remote Network Monitoring with MS System Center Operations Manager
  Progent is one of the only IT service companies to offer round-the-clock network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can save your information network from stressful and costly availability disruptions.