Immediate Online Technical Support for Atlanta Georgia Computer Networks
Fast Remote Help for Atlanta NetworksFor companies in Atlanta Georgia, Progent offers online technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's remote support experts provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced tools needed to resolve most network problems quickly. This lowers immediate expenses since service calls require minimal billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote consulting experience is especially important for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.

Progent's pricing model for online help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many remote support firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid scenarios where speedy. minor solutions somehow turn into large tabs. Progent's skill at disposing of technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies which ensure the highest degree of effectiveness for remote engineering help and troubleshooting for information systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's remote service group to connect to your company's system without violating system security.

Progent's powerful customer support database application stores comprehensive records of all service that Progent's customers have been provided. Progent's authorized consultants have access to the history of support delivered to every client by any consultant. This database of problems and solutions is organized as a quickly retrievable internal knowledge base that allows Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and allow quick access to vendors' in-house product engineers so Progent's remote consulting experts can arrive at optimal resolutions in the least time.

Online support services offered by Progent to customers in Atlanta Georgia include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's top enterprises. The ProSight series of network management outsourcing services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and enable non-disruptive backup and rapid restoration of critical files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables clients to execute major projects within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Call Center support alternatives for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent’s shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution based on the top PSA tool for managing service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of experienced network experts offers your workers in Atlanta Georgia rapid access to a dependable support group with years of background offering telephone-based help and online diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a crucial enabler of business productivity, and Progent's policy is to solve instead of just record IT problems.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts Team provides remote advanced engineering expertise and education in special business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Atlanta Georgia remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your environment so your network support is proactive rather than reactive. By detecting potential problems before they result in full-scale emergencies, automated monitoring can avoid disruptive and expensive service crises. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments based on a variety of OS platforms.
How Your Atlanta Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Atlanta Georgia, Progent's online computer support engineers can deliver expert and economical IT help the moment your organization requires it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve network problems quickly while avoiding the cost and lost time that comes with on-site support visits.

Even if your Atlanta company relies on a regular freelance consultant or maintains a full time IT staff that can handle ordinary network issues, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to deal with sudden system emergencies or especially challenging integration projects.

Benefits of Progent's IT Support for Businesses in Atlanta Georgia
Progent's online IT consulting services enable your Atlanta organization to have the benefits of timely, expert network support without the cost of managing a full-time IT organization. Your network will acquire greater business worth by being increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local support resources
    With most organizations in Atlanta Georgia, nearby computer support resources, whether made up of freelance consultants or a full-time IT staff, can take care of the majority of technical issues. On the other hand, IT crises may spring up when local resources are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your usual service people. In these cases, Progent's on-call support experts provide a convenient, quick, and economical solution to augment your local resources and to pass on useful knowledge to improve your ability to resolve downstream issues locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller organizations commonly depend on individual freelance consultants. Although freelance consultants have less internal costs than larger support organizations and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the lack of backup help may force your business to wait for help during an emergency. As your business grows, network downtime and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service experts to insure your IT system is always available.

  • Create a Scalable Foundation for Seamless Growth
    Companies typically begin with an information architecture implemented on a shoestring budget. Without a robust framework, slap-dash fixes can get thrown on top of a weak foundation. When a company grows, reliability and scalability issues can impede the success of the organization. These badly built systems need careful assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a system architecture able to deliver the solid foundation to meet critical business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller businesses need advice and technical education to negotiate an increasingly complex maze of technology alternatives capable of accelerating business growth and improving productivity. Businesses hardly need a computer consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is designed around a predetermined product rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to match technical consulting with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



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