Onsite and Online Computer Consulting and Troubleshooting

Immediate Online Troubleshooting for Atlanta Georgia Information Networks
For organizations in Atlanta Georgia, Progent provides remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the services of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic issues.

Progent's online support engineers provide excellent value due to the fact that they have the practical experience and have access to the advanced technology necessary to resolve most network issues quickly. Efficient support lowers immediate expenses since solutions accumulate fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization benefits even more in incidental costs by minimizing or avoiding system outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support know-how is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced just for the services that you receive. Unlike typical online support companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid scenarios where fast repairs somehow turn into substantial invoices. Progent's penchant for dealing with problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized technologies and proven methodologies which allow the maximum level of effectiveness for remote engineering help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to access your computer system remotely without breaching system security.

Progent's powerful technical support reporting application includes thorough records of the support that Progent's clients have received. Progent's authorized engineers have access to the history of support rendered to each client by any engineer. This history of problems and fixes is structured as a quickly exploitable support knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's remote consulting experts can arrive at the most efficient resolutions in the least time.

Online technical support services offered by Progent to businesses in Atlanta Georgia include:

• Certified MS Windows Support
  Progent's Microsoft-premier online support engineers can provide computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a broad range of platform support services such as Windows Server 2019 migration, Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 maintenance, MS Exchange 2019 planning and configuration, MS Exchange 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Project Server Online planning, Microsoft Office Access Development and Training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent also can deliver a wide array of affordable desktop consulting and support services to help you company to deploy, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your web-facing tablets and smartphones.

• Talk to a Cisco CCIE for High-level Network Problem Solving
  The Cisco CCIE credential is the highest recognition for networking engineers, and certifies an individual's technical knowledge at the master level. Cisco CCIEs can deal with the most difficult issues occurring in network infrastructure planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness because their depth of experience enables them to resolve problems quickly. In typical cases, less qualified engineers can wrestle for hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can tie into your computer system via sophisticated on-line support tools in order to provide quick, secure, and affordable diagnosis and remediation.

  Atlanta Metro Area Contact Information:
  Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
  

  Progent locations in Atlanta Metro Area

  City	Address	Phone	Link
  Alpharetta	11175 Cicero Drive, Suite 100 Alpharetta, GA 30022 United States	(678) 436-8815	Alpharetta Network Support Services
  Atlanta	235 Peachtree Street NE, Suite 400 Atlanta, GA 30303 United States	(404) 537-1318	Atlanta Network Support Services
  Sandy Springs	One Glenlake Parkway, Suite 650 Sandy Springs, GA 30328 United States	(678) 899-6420	Sandy Springs Network Support Services

  
  
  

  Progent's CCIEs offer consulting for the entire range of Cisco's popular family of connectivity devices. Cisco infrastructure consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet APs planning and integration expertise, Cisco wireless controllers support Services, Cisco VPN and Network Security Consulting support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.

• CISSP, ISSAP, and CISM Certified Network Security Engineers
  Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services that can enhance the safety of your Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to recover rapidly after a damaging breach. Security solutions offered by Progent include: thorough information security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; configuring firewalls; building safe architectures for remote and mobile communication; guarding your email system against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

• Cloud Integration
  Progent offers expert online support to help organizations of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

• VMware Site Recovery Manager and NSX Planning and Deployment
  VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring applications and services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and manage a DR system powered by VMware SRM.

  Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware used by the basic IP network.

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based consulting services to cover a wide array of information technologies such as network architecture, messaging solutions, network and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in networks that incorporate Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.

  Progent's UNIX/Linux consultants can offer urgent remote help troubleshooting problems affecting UNIX/Linux systems powered by popular variants of UNIX including:
  — Mac OS X
  — Solaris
  — IBM AIX Open UNIX
  — HP-UX
  — BSD
  — Silicon Graphics IRIX
  

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's leading corporations. The ProSight series of outsourced network management services addresses all critical aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special areas of computer technology allows clients to execute major projects economically and on time. Progent's special remote consulting solutions include:

• Call Center Support
  Progent's Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

  Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk or improving your existing one, evaluating or customizing Help Desk Call Center application software to address the particular requirements of your company, or adding temporary phone support staff to work with your existing Help Desk Call Center group during high-demand events such as software transitions, major upgrades, or installing new business software.

  Progent's Call Center team of experienced network consultants provides your workers in Atlanta Georgia fast access to a dependable support group with extensive experience delivering phone consulting and remote repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk perception as a solid enabler of business performance, and Progent's intent is to resolve and not merely track network problems.

• Business Applications Support: Education, Development, and Problem Solving
  Progent's Applications Experts staff can supply phone-based advanced consulting support and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Group.

• Unified and Streamlined Management of Hybrid Cloud Networks
  Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

• Remote Hybrid Network Monitoring Support
  Progent can deliver companies in Atlanta Georgia remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so your computer maintenance is proactive and automated. By detecting possible issues before they evolve into crashes, proactive monitoring can head off disruptive and costly service failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments that incorporate a variety of platforms.

Even if your Atlanta office works with a regular independent consultant or maintains a full time IT staff that know how to handle common network issues, Progent’s Microsoft and Cisco certified consultants can still provide an easy and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the availability or the knowledge to solve sudden network crises or especially complex integration problems.

Benefits of Progent's Network Help for Offices in Atlanta Georgia
Progent's remote network troubleshooting services enable your Atlanta organization to experience the advantages of on-call, world-class network support without the expense of managing a full-time IT staff. Your information system will derive greater business worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

• Seamless virtual expansion of your local IT resources
  With most companies in Atlanta Georgia, nearby network support resources, whether made up of freelance consultants or an in-house maintenance staff, can resolve typical technical issues. On the other hand, major troubles might strike when your regular resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your usual service personnel. In these situations, Progent's on-call service experts offer an easy, fast, and affordable solution to supplement your regular resources and to pass on valuable information to increase your ability to handle future issues locally.

• Reduced Reliance on Freelance Consultants
  For network maintenance, smaller businesses commonly rely on individual freelance consultants. Although independent consultants carry smaller internal costs than big support organizations and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the absence of backup help may force your company to wait for assistance during an emergency. As your business expands, system downtime and problems with vital applications are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve support expertise to make sure your IT system remains up and running.

• Build a Scalable Foundation for Smooth Expansion
  Organizations often start with an information system created on a modest budget. Without a proper infrastructure, band-aid repairs can get thrown onto a weak foundation. As a company grows, reliability and expandability issues can hinder the success of the business. These badly designed environments need proper analysis, intelligent long-term planning, and extensive IT expertise to evolve to a network architecture that can deliver the solid foundation to meet critical business requirements and facilitate future expansion.

• Work with Problem Solvers Rather Than Technology Sellers
  Smaller businesses need advice and technical training to negotiate an ever more complex maze of technology options available for accelerating business growth and improving efficiency. These companies do not need a computer engineer who is attempting to sell a certain vendor's products. Network support and product selling can lead to a situation where the proposed solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match IT consulting with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical background, refined support software, and understanding of corporate IT enable companies to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

• Best Practices
  Progent’s team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry experience, at the front lines of IT support, executing a wide range of IT tasks for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested approaches for using computer knowledge to fix actual network problems rapidly.

• Value Pricing
  Progent's pricing model is to bill for remote service and on-site visits per minute. As a result, you owe just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no retainer for services provided during regular business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick repairs so you won't be tempted to allow less critical problems to stay unaddressed.

• Complete Documentation of IT Services
  Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by each staff member to each customer. The practice of documenting and archiving service activity allows more effective service and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who won’t release the keys to the kingdom.

• Automated Server Monitoring with MS Operations Manager
  Progent is one of the few consulting companies to provide round-the-clock system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can keep your information network from painful and costly service losses.