Fast and Affordable Online Help for Atlanta Georgia Networks
Immediate Remote Help for Atlanta SystemsFor organizations in Atlanta Georgia, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's remote support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools required to solve the majority of network problems rapidly. Efficient support lowers direct costs since solutions require fewer billable minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding system outages and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support experience is especially helpful in environments that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you are billed only for the services that you receive. Unlike many remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing do away with situations where speedy. minor solutions somehow turn into substantial tabs. Progent's skill at handling technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and field-tested processes which permit the highest level of effectiveness for remote engineering help and repair for information systems of all sizes. Progent's Technical Response Center can interface to your company's system remotely without compromising system security.

Progent's advanced technical support reporting application keeps thorough documentation describing the service that Progent's clients have received. Progent's team service personnel have access to the records of all help rendered to each customer by every Progent consultant. This archive of anomalies and repairs is stored as an easily searchable proprietary knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft open up other extensive support databases and allow fast access to vendors' in-house support staff so Progent's remote consulting experts can determine the most efficient resolutions in the least time.

Online technical support services available from Progent to companies in Atlanta Georgia include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions used by some of the world's top corporations. The ProSight suite of network management outsourcing services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and enable non-disruptive backup and rapid restoration of important files/folders, applications, system images, and VMs. ProSight DPS helps you avoid data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, user mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the protection and functionality of your IT network, Progent's software/firmware update management services allow your IT team to focus on more strategic projects and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured application and give your password you are requested to confirm who you are via a device that only you have and that uses a separate network channel. A broad range of out-of-band devices can be used for this added form of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple verification devices. For more information about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth reporting utilities designed to integrate with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver centralized management and world-class security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology enables clients to complete major projects economically and on schedule. Progent's special online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk Call Center or revamping your established one, selecting or customizing Help Desk software to address the unique demands of your business, or providing occasional phone support staff to supplement your existing Call Center team during high-demand events like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Call Center staff of experienced information technology consultants offers your clients in Atlanta Georgia immediate communication with a dependable technical support group with years of background delivering phone help and remote troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center perception as a key contributor to business performance, and Progent's policy is to resolve and not merely record IT issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based professional consulting support and training in specific business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications including CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn additional information concerning Progent's consulting, custom development, and training services, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Atlanta Georgia remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can customize Operations Manager to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting emerging problems before they result in full-scale emergencies, proactive monitoring can head off stressful and expensive network breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or environments powered by multiple OS platforms.
How Your Atlanta Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Atlanta Georgia, Progent's online computer support engineers are ready to deliver professional and economical system support whenever your organization needs it. Over two decades of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to solve network problems rapidly while avoiding the cost and lost time associated with on-site support calls.

Even if your Atlanta company has a regular freelance support technician or maintains a full time organization that know how to handle day-to-day network issues, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to resolve sudden system crises or particularly complex integration problems.

Details of Progent's Remote Network Services for Atlanta Georgia
Progent's online help, remote repair, network security expertise, and system management services give businesses in Atlanta Georgia unparalleled leverage for your IT investment. Whether you need one-time telephone help and remote network repair or full-time Help Desk call center support and network management, Progent's experts can provide your organization world class IT support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical background, fine tuned remote support software, and familiarity with enterprise networking enable businesses to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



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