Fast and Affordable Remote Help for Atlanta Computer Networks
For organizations located in Atlanta or anywhere in the state of Georgia, Progent offers online support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's remote support experts offer exceptional leverage due to the fact that they have the practical background and have access to the sophisticated technology necessary to solve the majority of information system problems quickly. Efficient support lowers immediate costs since solutions require minimal chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization benefits additionally in incidental costs by minimizing or avoiding network outages and related costs stemming from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online consulting experience is especially important in environments that rely on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.
Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike typical online service companies, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for pricing save you from scenarios where quick fixes somehow end up as large tabs. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized tools and proven processes which ensure the highest degree of effectiveness for online engineering help and repair for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's Technical Response Center to link to your system without breaching system security.
Progent's powerful technical support reporting application includes comprehensive documentation of the support that Progent's customers have been provided. Progent's team service personnel have access to the records of all help rendered to every Progent customer by any Progent engineer. This archive of problems and fixes is organized as a quickly searchable support knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and working relationships with major vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to find the most efficient solutions promptly.
Remote support services provided by Progent to customers in Atlanta and throughout the state of Georgia include:
Authorized Windows Expertise
Progent's Microsoft-premier online service engineers can provide computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration consulting services, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop support services to help you business to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and certifies a consultant's network technology knowledge at the master level. CCIEs can deal with even the most challenging issues surrounding network design, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or locating software updates. Cisco CCIEs provide exceptional value since their deep expertise enables them to solve problems rapidly. In typical cases, less qualified consultants can struggle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can interface to your environment by means of sophisticated on-line support technology to provide fast, safe, and economical diagnosis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's CCIEs offer assistance with the complete line of Cisco's popular family of infrastructure products. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch support, Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Access Points engineering expertise, Cisco WiFi controllers consulting, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security solutions to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recuperate rapidly after a serious breach. Security solutions offered by Progent cover thorough information security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; integrating firewalls; designing safe techniques for off-site and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online support services to help companies of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for recovering services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can produce reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a wide range of information technologies including network infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in networks that incorporate Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's team-based approach to solving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top corporations. The ProSight suite of network management outsourcing services addresses all key aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract IT programs. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special fields of information technology enables clients to execute critical initiatives economically and on time. Progent's special online consulting solutions include:
How Your Atlanta Company Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting expertise can support you in building an effective new Help Desk or revamping your current organization, identifying or enhancing Help Desk Call Center software to address the unique demands of your business, or adding occasional online personnel to work with your internal Help Desk Call Center resources to handle high-demand scenarios such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of seasoned information technology experts provides your customers in Atlanta or anywhere in the state of Georgia quick access to a reliable support group with years of background delivering telephone-based help and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center the reputation as a solid enabler of company productivity, and Progent's intent is to solve and not just document technical issues.
- Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Team provides phone-based advanced engineering expertise and training in key application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Atlanta, or anywhere in the state of Georgia, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so your computer support is proactive and automated. By detecting possible trouble spots before they grow into crashes, automated monitoring can head off disruptive and costly service failures. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks based on a mix of operating systems.
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Atlanta or throughout the state of Georgia, Progent's online network support engineers are ready to provide effective and economical system help the instant your organization needs it. More than 15 years of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your Atlanta organization has a regular freelance support technician or maintains a full time organization that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to fix sudden network crises or especially complicated integration projects.
Features of Progent's Online Network Services for Atlanta
Progent's online support, remote troubleshooting, network security expertise, and network administration services offer companies in Atlanta or throughout the state of Georgia unparalleled leverage for your support investment. Whether you need occasional telephone support and Internet-based troubleshooting or full-time Help Desk call center support and network management, Progent's experts can provide your company enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Atlanta and is also ideal for customers in geographic regions of Georgia that lack consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad array of Microsoft support utilities, technical information, and continuing education.
- By the Minute Billing to Minimize Expenses
Progent provides remote support on a minute-by-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum charge for online service and requires no ongoing subscription fee for services provided during normal working hours. This protects you from paying big bills for routine repairs.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide help from authorized professionals who have experience in designing, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's basic support offerings consist of technology integration, MS Exchange Server consulting, system security planning, and Help Desk Co-management services. Progent's Experts Team can provide world-class consulting expertise in critical application areas. Support available from the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Application Programming
MySQL Project Management and Application Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service Software Integration
By offering a full service centralized source for IT generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive IT solutions that fit the unique needs of your business.
- State of the Art Online Connectivity Software
Protected online access permits Progent's support professionals to see exactly what your customers see. This makes it easier to find quick solutions to problems that could otherwise require a costly personal visit. Sophisticated remote connectivity software and experienced technicians combine to allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Support for Maximum System Availability
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-conscious businesses whose clients require instant recourse to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, refined support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional background, in the trenches of IT service, executing a broad variety of IT projects for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class IT help, but also a consultant with field-tested approaches for applying computer knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help by the minute. As a result, you are charged only for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for services delivered during normal business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be forced to permit minor problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports transmitted by each staff member to each client. The practice of documenting and archiving support records results in more efficient support and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support companies to provide 24x7 network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can save your information network from stressful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.