Fast Remote Support for Atlanta Georgia Networks
Urgent Online Consulting for Atlanta SystemsFor companies located in Atlanta Georgia, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, plus the services of CISSP-certified security experts to handle high-level security design and diagnostic issues.

Progent's remote technical support experts offer excellent value because they possess the real-world experience and are equipped with the sophisticated technology required to resolve most information system problems quickly. This reduces immediate expenses because solutions accumulate fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company saves even more with indirect expenses by reducing or eliminating network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support experience is especially valuable for organizations that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.

Progent's pricing model for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the services that you receive. In contrast to many remote support firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent situations where quick fixes manage to turn into major invoices. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized tools and field-proven methodologies which promote the maximum degree of efficiency for online help and repair for computer systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to communicate with your environment without compromising network security.

Progent's advanced customer support reporting application maintains comprehensive documentation for the service that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance provided to each client by any consultant. This history of problems and responses is stored as a quickly exploitable internal knowledge base that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft make available additional vast support knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online service experts are able to come up with optimal resolutions promptly.

Online technical services available from Progent to customers in Atlanta Georgia include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's leading corporations. Progent's ProSight series of network monitoring and management services covers all key areas of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your backup operations and enable non-disruptive backup and fast restoration of vital files, applications, images, and virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed services available in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. Besides maximizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your IT staff to concentrate on line-of-business initiatives and activities that derive the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected application and give your password you are asked to verify who you are on a unit that only you have and that is accessed using a different network channel. A broad range of devices can be utilized for this added form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate several validation devices. For more information about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you�re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your company's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of information technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Help Desk or revamping your existing organization, selecting or modifying Help Desk Call Center software to handle the particular needs of your company, or adding temporary phone support personnel to supplement your internal Call Center resources to deal with demanding situations such as software migrations, major updates, or installing new applications.

    Progent's Help Desk team of seasoned network professionals offers your clients in Atlanta Georgia instant contact with a dependable network service resource with substantial experience providing phone support and online diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a significant contributor to business productivity, and Progent's goal is to solve instead of merely record IT issues.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team provides online advanced engineering support and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom programming, and training for familiar Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more about Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Atlanta Georgia remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM to fit your environment so that your IT support is proactive and automated. By uncovering emerging issues before they evolve into network outages, automated monitoring can ward off disruptive and costly service failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments that support multiple operating systems.
How Your Atlanta Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Atlanta Georgia, Progent's phone-based computer support specialists can provide professional and affordable IT support the moment your business has to have it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve network problems rapidly while avoiding the expense and lost time that comes with in-person service calls.

Even if your Atlanta office relies on a regular freelance consultant or maintains a full time IT staff that know how to deal with common computer problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to resolve sudden network crises or particularly complex integration projects.

Advantages of Progent's Network Help for Companies in Atlanta Georgia
Progent's remote support services enable your Atlanta company to experience the advantages of on-call, enterprise-class IT support without the cost of managing a full-time IT staff. Your information system will derive greater strategic worth by becoming more available, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most organizations in Atlanta Georgia, local computer support providers, whether represented by outside consultants or an in-house maintenance staff, can resolve typical technical problems. However, serious problems can strike when local resources are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite support technicians. In these cases, Progent's online support experts offer a convenient, fast, and economical way to augment your local resources and to pass on useful knowledge to improve your ability to resolve future issues in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller organizations commonly depend on individual freelance service providers. While freelance service people carry smaller overhead than larger support firms and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of backup help may force your business to wait for help during an emergency. As your company grows, network downtime and trouble with vital applications become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of backup service experts to make sure your network is always available.

  • Build a Solid Basis for Smooth Growth
    Companies often begin with an information system implemented on a modest budget. Without a scalable infrastructure, band-aid repairs can get piled on top of a shaky foundation. As a company grows, reliability and scalability problems can impede the success of the organization. Such badly built systems require proper analysis, smart strategic planning, and broad-based IT expertise to upgrade to a network infrastructure able to offer the stable foundation to meet current business demands and simplify future growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller offices require advice and technical education to navigate through an ever more complex array of technology options capable of promoting business success and enhancing productivity. Businesses do not need a network engineer who is attempting to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align technical consulting with the real interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT experience, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progents team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional experience, at the forefront of IT service, executing a wide variety of IT projects for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This ensures that you get not just expert technical skills, but also a consultant with field-tested approaches for applying technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person help per minute. As a result, you are billed only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be forced to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Companies who work with trusted freelance consultants or who employ internal support staffs benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can save your IT network from painful and costly availability losses.
How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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