Consulting Support Services for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless smartphones were at one time one of the most successful solutions for achieving location-independent connectivity to messaging, scheduling, web programs, and other vital business information. Progent can provide Augusta-Richmond County, Georgia companies support from BlackBerry-qualified consultants who can assist businesses to maintain their BlackBerry deployments or migrate efficiently to a modern mobile platform.

As the complexity of small company IT technology has increased, and as the need for world-class protection, reliability, and disaster recovery has grown to be the norm for organizations of all sizes, effective integration and support of RIM BlackBerry technology has grown more difficult. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and company databases, small businesses frequently resort to outside consulting professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-qualified consultants who can help small businesses to plan, manage, and repair BlackBerry solutions affordably and effectively, eliminating the requirement for an in-house BlackBerry technology specialist and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This breadth of knowledge, combined with Progent's proven online service delivery capabilities, gives small companies an economical alternative for incorporating RIM BlackBerry technology seamlessly into their information system.

Progent's consultants can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and email infrastructure work efficiently with BlackBerry BES Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft software, configure easy-to-use administration utilities so you can monitor and support BlackBerry devices throughout your company, define security policies that are right for your company, develop custom wireless applications, and make sure that your network infrastructure is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be recovered quickly and safely.

Consulting Support Services for BlackBerry Enterprise Server
BlackBerry BES Server streamlines administration and maintenance of RIM BlackBerry wireless handsets, offering a single platform for controlling critical tasks such as device installation, updates, and retirement and also providing a solid foundation for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent communication between Microsoft Exchange Server, Groupwise, or Lotus Domino email servers and BlackBerry smartphones and allows wireless synchronization.

BlackBerry BES Server Troubleshooting Support

BlackBerry BES Server provides a variety of data protection options starting with automatic data encryption of messages sent between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard (AES) or Triple DES. BES Server also allows great versatility in selecting degrees of security to match the special requirements of your network. Progent's BlackBerry certified consultants can assist you to choose advanced security functions and enable them remotely. Examples of these over-the-air selectable security features include:

  • Disable a BlackBerry device
  • Erase information from a missing or stolen BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Enable built-in protection against malicious attacks

BES Server also offers flexibility in determining how to keep users from installing or executing unsecure or prohibited code. Progent can help you to select protective processes such as:

  • List exactly what programs are permitted on the device
  • Block external applications from allocating non-volatile memory on the BlackBerry device
  • Determine which resources third-party programs can access on the smartphone
  • Restrict the types of connections external programs running on the BlackBerry smartphone can establish
  • Prevent all external programs from being loaded or run on the device

How Progent Can Help Your Business to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced engineer who has earned accreditations from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization issues to architecting wireless workforce solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email system based on Exchange. Progent's BlackBerry-certified engineer has support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, archive and manage storage groups, configure permissions, set up the MDS and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange Server data flow, generate, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of environments that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, validate, troubleshoot, and document a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry include business and network needs assessment, system design, roll-out strategy and implementation, performance optimization, design of a fault-tolerant environment, information backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to create a wireless system that fits within your information technology budget and supports your business plans. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to support a BlackBerry BES Server, assist you to determine which management model and equipment meet your needs, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions concerning options for software editions, processors and storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can help you to choose and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-qualified security specialists to run network-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry environment.

Call or Email Progent for Support from a BlackBerry-Certified Specialist
If you wish to get in touch with Progent about professional help for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.
















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