Consulting Support Services for BlackBerry Solutions
BlackBerry ConsultantsBlackBerry mobile smartphones were at one time one of the most popular products for maintaining anytime-anywhere connectivity to messaging, scheduling, web applications, and other vital business information. Progent can provide Augusta-Richmond County, Georgia businesses support from BlackBerry-premier experts who can help businesses to manage their BlackBerry deployments or transition efficiently to a more popular mobile platform.

As the complexity of small company networks has expanded, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the standard for companies of any size, effective integration and support of BlackBerry solutions has grown more challenging. To deal with areas like data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and company databases, small organizations frequently turn to outside support firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small businesses to plan, administer, and troubleshoot BlackBerry-based solutions economically and effectively, dispensing with the need for an in-house BlackBerry technology specialist and lowering the expense and hassle of supporting wireless workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This breadth of knowledge, coupled with Progent's proven remote support capabilities, gives small companies a budget-friendly solution for integrating RIM BlackBerry products seamlessly into their business information network.

Progent's consultants can assist your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange setup so that your database and messaging systems operate efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft software, configure easy-to-use administration tools to enable you to track and control BlackBerry devices throughout your company, recommend security policies that make sense for your company, customize wireless applications, and make sure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be recovered rapidly and thoroughly.

Integration Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies management and maintenance of RIM BlackBerry wireless handsets, offering a centralized platform for controlling critical tasks like smartphone deployment, updates, and deactivation and also providing a solid foundation for data protection and fault tolerance. BlackBerry BES Server delivers seamless integration between Exchange Server, Novell GroupWise, or Domino email platforms and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry BES Server Troubleshooting Assistance

BlackBerry BES Server includes a variety of security capabilities starting with automatic encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple DES. BES Server also allows excellent flexibility in adjusting degrees of protection to match the special needs of your environment. Progent's BlackBerry certified consultants can assist you to choose powerful security features and activate them wirelessly. Samples of these over-the-air configurable security settings are:

  • Lock down a BlackBerry device
  • Erase data from a misplaced or stolen BlackBerry smartphone
  • Lock out Bluetooth
  • Enable built-in protection against malicious attacks

BES Server also offers versatility in selecting how to keep mobile users from loading or executing unsecure or unauthorized applications. Progent can help you to choose blocking processes such as:

  • List exactly which programs are allowed on the device
  • Prevent third-party software from allocating non-volatile storage on the BlackBerry device
  • Determine what resources external software can access on the BlackBerry device
  • Restrict the types of access third-party applications running on the BlackBerry device can establish
  • Block all third-party programs from being loaded or executed on the smartphone

How Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced engineer who has been awarded accreditations from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry consulting skills range from troubleshooting synchronization issues to designing wireless workforce solutions built around BlackBerry BES Server. These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can help your company to carry out common support operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters and auto-signature, modifying user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your company email solution. Progent's certified experts can in addition assist your business to troubleshoot a broad range of problems associated with synchronization, handset recognition, messaging reconciliation, web browsing, wireless connections, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote support for small company networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless technical support costs low and, by handling issues quickly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can help you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures including resolving enterprise activation problems, adding and removing BlackBerry smartphone clients, activating passwords, configuring over-the-air software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry consultants can also help you to use administration tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using WiFi for activation. Also, Progent can help you understand the function of operational policies in the BlackBerry BES environment and help your company to define and install sensible security configurations.

Progent's certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange architecture for operating smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest edition of Microsoft Exchange Server.

Call or Email Progent for Support from a RIM BlackBerry-Certified Professional
To get in touch with Progent about technical expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.