Consulting and Technical Support for BlackBerry Environments
BlackBerry SupportBlackBerry wireless smartphones were at one time among the most popular products for achieving mobile access to messaging, calendars, web-based programs, and other critical business information. Progent offers Augusta-Richmond County, Georgia businesses support from BlackBerry-premier experts who can assist businesses to manage their BlackBerry deployments or transition efficiently to a more popular mobile platform.

As the complexity of small company IT technology has increased, and as the demand for world-class protection, dependability, and disaster recovery has become the norm for organizations of all sizes, successful deployment and support of RIM BlackBerry solutions has grown more difficult. To handle issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging systems and shared databases, small businesses frequently turn to outside consulting professionals who specialize in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can help small businesses to plan, administer, and troubleshoot BlackBerry environments economically and efficiently, doing away with the requirement for an internal BlackBerry solutions expert and lowering the expense and stress of maintaining wireless work groups. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This range of knowledge, coupled with Progent's efficient online service delivery model, gives small companies an economical alternative for incorporating BlackBerry technology productively into their business information network.

Progent's engineers can assist you with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your data and email systems work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft software, configure streamlined administration tools to help you track and support BlackBerry smartphones across your company, define security policies that are right for your business, develop custom mobile applications, and make sure that your network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your regular backup processes in order that it can be restored rapidly and thoroughly.

Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.

Onsite IT Consulting
Progent locations in Eastern Georgia

City Address Phone Link
Augusta-Richmond County 901 Greene St
Augusta, GA 30901
United States
(706) 760-7377 Augusta-Richmond County Network Support Services
Savannah 2 East Bryan Street, 4th Floor
Savannah, GA 31401
United States
(912) 446-1200 Savannah Network Support Services


Integration Expertise for BlackBerry BES Server
RIM's high-end platform for administering big groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated software enables Exchange Server, Lotus Domino, or Novell GroupWise clients to transmit and receive messages that stay encrypted during transit to provide maximum security. BlackBerry Enterprise Server also streamlines a broad variety of crucial management jobs that span from smartphone setup and upgrades to mobile security and high availability.

RIM BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-premier engineers can assist you to utilize BlackBerry BES Server to perform routine jobs like:

  • Deploy and manage applications
  • Schedule smartphone, program, and policy updates
  • Update BlackBerry smartphone software wirelessly
  • Control user and group settings with BlackBerry's extensive selection of IT policies

Progent's BlackBerry-premier consultants can also help your company to use BlackBerry Enterprise Server to perform important tasks not supported by the entry-level BlackBerry BES Server Express. These procedures include:

  • Set up and manage BES Server's fault-tolerant infrastructure based on virtual servers
  • Deploy BlackBerry smartphones wirelessly
  • Set custom management roles
  • Automatically track and report on the overall health of your system

How Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has been awarded certifications from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry support services range from resolving synchronization issues to architecting wireless productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can assist you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures such as resolving enterprise activation problems, adding and removing BlackBerry device clients, setting activation passwords, configuring wireless program installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified consultants can also assist you to use administration tools like the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and assist your company to define and implement sensible security configurations.

Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange Server infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, apply permissions, install the MDS and Instant Messaging, install access control lists, control Microsoft Exchange Server data flow, generate, update, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and document a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class engineering services for BlackBerry technology include business and technology needs assessment, system architecture, installation strategy and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to design a mobile wireless system that meets your information technology budget and supports your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to accommodate a BlackBerry BES Server, help your organization to decide which administration approach and hardware products match your needs, and analyze your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning options for software versions, processors and mass storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry-certified consultant can help your company to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to perform company-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry environment.

Contact Progent to Get Support from a RIM BlackBerry-Certified Professional
To ask Progent about consulting support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.



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    Progent can provide small and mid-size businesses supplemental or fully outsourced Help Desk call center support services for offsite workers.

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    If you are an information technology consultant with system support expertise, teaming with Progent and working for Progent's customers will enhance your skills via interaction with Progent's team of mutually supportive, world-class consulting experts. Progent's concentration on providing network consulting and technical support to small businesses will give you the opportunity to work in depth with business leaders and contribute significantly to the growth of dynamic companies. In addition, Our virtual office environment offers state-of-the-art technology for off-site support and wireless access to help you to deliver speedy fixes when you take on business-critical problems.

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    Progent's Microsoft consultants can assist you to assess the value of Lync Server for your environment and can assist you to plan and carry out an installation of Microsoft Lync Server that centralizes the management of Instant Messaging and Presence and improves the productivity of your office employees, telecommuters, and smartphone users. Progent can in addition help your company to carry out a smooth upgrade to Microsoft Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, integrate Lync Server 2010 with Exchange Server, SharePoint, and Microsoft SQL Server, show you how you can run Lync Server to enhance the collaborative functions of MS Office applications, and offer webinar training and continuing support for Microsoft Lync Server 2010 and other Microsoft technologies.

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    Progentís Microsoft certified professionals offer small and medium sized businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers contain an advanced application-layer aware firewall that can protect your business system from attack by outside and internal sources. Forefront TMG and ISA Server perform deep inspection of Internet protocols such as Hypertext Transfer Protocol, which allows these products to uncover many attacks that can get by ordinary firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your network security through expert planning and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified consultants can help you to deploy Microsoft Forefront TMG 2010, manage and troubleshoot any version of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront TMG.

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  • Windows Server 2012 Essentials Consult
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    Windows Server Essentials is an affordable, entry-level platform that enables small businesses to make the move from the older stand-alone on-premises datacenter to the modern hybrid computing model that combines both local and virtualized cloud-hosted resources. Progent's consultants can provide cost-effective remote consulting and troubleshooting services for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to assess the possible business benefits of migrating to WS 2012 R2 and adopting a hybrid on-premises/cloud-based model for your network ecosystem. Progent offers full-service project management support so you can design and execute an efficient move to Microsoft Windows Server 2012 R2 Essentials, Microsoft 365, and other Microsoft Online applications and services. Progent can also provide continuing consulting, troubleshooting, and customized training.

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    Progent can provide the support of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization describes the core competencies and international standards of skill that information security managers are expected to learn. It provides business management the confidence that consultants who have qualified for their CISM certification possess the experience and capability to deliver efficient security management and support services.

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