Consulting and Technical Support Services for BlackBerry Technology
BlackBerry Support ServicesBlackBerry mobile smartphones were once one of the most successful products for achieving mobile access to email, scheduling, web applications, and other critical business data. Progent offers Augusta-Richmond County, Georgia companies the services of BlackBerry-certified professionals who can assist organizations to manage existing BlackBerry environments or transition smoothly to a current mobile platform.

As the sophistication of small business IT technology has expanded, and as the demand for enterprise-class protection, dependability, and recoverability has grown to be the standard for companies of all sizes, effective deployment and maintenance of BlackBerry technology has grown increasingly challenging. To deal with issues like security, business continuity, and synchronization of BlackBerry handhelds with diverse email systems and company databases, small organizations often turn to external consulting professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier consultants who can help small businesses to design, administer, and repair BlackBerry-based environments economically and efficiently, dispensing with the requirement for an in-house BlackBerry solutions expert and reducing the expense and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This breadth of experience, coupled with Progent's proven remote support model, provides small companies an affordable solution for incorporating RIM BlackBerry products productively into their business information network.

Progent's experts can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange setup so that your database and email infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft software, configure streamlined administration utilities to enable you to track and support BlackBerry smartphones throughout your business, recommend security policies that are right for your business, customize wireless applications, and ensure that your network infrastructure is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures so that it can be restored quickly and safely.

Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.

Onsite IT Consulting
Progent locations in Eastern Georgia

City Address Phone Link
Augusta-Richmond County 901 Greene St
Augusta, GA 30901
United States
(706) 760-7377 Augusta-Richmond County Network Support Services
Savannah 2 East Bryan Street, 4th Floor
Savannah, GA 31401
United States
(912) 446-1200 Savannah Network Support Services


Technical Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines management and support of BlackBerry wireless handsets, providing a centralized solution for controlling key jobs such as smartphone deployment, upgrades, and retirement and offering a solid foundation for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless communication between Exchange Server, Groupwise, or Lotus messaging servers and BlackBerry handsets and supports over-the-air synchronization.

RIM BlackBerry BES Server Configuration Assistance

BlackBerry BES Server offers a wealth of data protection capabilities starting with advanced data encryption of information sent between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also allows great flexibility in selecting levels of protection to meet the specific requirements of your network. Progent's BlackBerry certified consultants can assist you to select advanced security functions and enable them wirelessly. Examples of these wirelessly configurable security settings include:

  • Lock down a BlackBerry device
  • Erase data from a missing device
  • Disable Bluetooth functionality
  • Enable internal defenses against malware

BES Server also offers versatility in determining mechanisms to keep BlackBerry users from installing or executing unsafe or prohibited applications. Progent can assist you to choose blocking techniques such as:

  • Specify precisely which applications are permitted on the device
  • Block third-party programs from allocating non-volatile memory on the BlackBerry device
  • Determine what resources external programs can use on the BlackBerry device
  • Limit the types of connections external programs running on the device can establish
  • Prevent all third-party software from being loaded or executed on the device

How Progent Can Help Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has earned accreditations from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry consulting services span areas from troubleshooting synchronization problems to designing wireless workforce solutions based on BlackBerry BES Server. These BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help you to perform common technical functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified experts can in addition assist you to troubleshoot a wide array of issues concerning synchronization, handset detection, messaging reconciliation, web browsing, mobile connectivity, IM, PC software configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online support for small company IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless support expenses low and, by resolving problems promptly, improves the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks such as resolving enterprise activation issues, adding and removing BlackBerry device users, activating passwords, configuring over-the-air program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry engineers can also show you how to use management software such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry BES environment and assist you to define and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry-certified engineer offers support skills in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to add and delete BlackBerry device users on Microsoft Exchange and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System and IM, install push and pull access control lists, control Microsoft Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and document a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology needs analysis, system architecture, roll-out planning and execution, performance optimization, design of a high-availability architecture, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical objectives and to design a wireless environment that fits within your IT budget and aligns with your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to support a BlackBerry BES Server, help you to decide which management approach and equipment match your needs, and evaluate your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions concerning options for software versions, server hardware and storage, network design, and application configuration.

To maximize system security, Progent's BlackBerry-certified consultant can assist your company to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-premier security specialists to run network-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry solution.

Contact Progent for Assistance from a RIM BlackBerry-Qualified Specialist
In order to ask Progent about consulting support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.



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