Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware attacks are typically unleashed on weekends and late at night, when support staff are likely to take longer to become aware of a breach and are least able to organize a rapid and forceful defense. The more lateral progress ransomware is able to achieve inside a target's network, the longer it will require to restore basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the time-critical first step in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware engineers can help businesses in the Augusta-Richmond County metro area to locate and quarantine breached servers and endpoints and guard clean resources from being compromised.

If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Augusta-Richmond County
Modern strains of ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and infiltrate any available system restores. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery almost impossible and basically knocks the datacenter back to square one. So-called Threat Actors, the cybercriminals responsible for ransomware assault, insist on a settlement fee for the decryption tools required to unlock scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") files and hackers demand an additional settlement in exchange for not publishing this information or selling it. Even if you can rollback your system to an acceptable date in time, exfiltration can pose a big issue depending on the nature of the stolen information.

The restoration work after a ransomware penetration has several crucial phases, most of which can proceed in parallel if the recovery team has enough members with the necessary skill sets.

  • Quarantine: This urgent first response requires arresting the sideways progress of the attack within your IT system. The longer a ransomware attack is permitted to go unrestricted, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities include isolating infected endpoint devices from the network to minimize the contagion, documenting the IT system, and securing entry points.
  • System continuity: This covers restoring the IT system to a basic acceptable degree of functionality with the shortest possible delay. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and mission-critical apps, network architecture, and secure remote access. Progent's ransomware recovery experts use state-of-the-art workgroup platforms to organize the complicated restoration process. Progent understands the urgency of working rapidly, continuously, and in unison with a client's management and IT staff to prioritize tasks and to put vital resources on line again as fast as possible.
  • Data restoration: The work necessary to recover files damaged by a ransomware assault depends on the state of the network, the number of files that are encrypted, and what recovery techniques are needed. Ransomware assaults can destroy key databases which, if not properly closed, might have to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms are powered by SQL Server. Often some detective work may be needed to find clean data. For instance, undamaged OST files may have survived on staff PCs and notebooks that were off line at the time of the attack. Progent's Altaro VM Backup consultants can help you to utilize immutable backup for cloud object storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including root users. Immutable storage adds an extra level of security and recoverability in case of a successful ransomware attack.
  • Deploying modern antivirus/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the same AV tools deployed by some of the world's largest corporations including Walmart, Visa, and NASDAQ. By delivering in-line malware blocking, identification, containment, repair and forensics in one integrated platform, ProSight ASM lowers TCO, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the victim and the insurance provider, if any. Activities include establishing the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement amount with the victim and the insurance carrier; negotiating a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the hacker; receiving, learning, and operating the decryption tool; troubleshooting failed files; creating a clean environment; remapping and reconnecting datastores to match exactly their pre-attack state; and restoring computers and services.
  • Forensic analysis: This process involves discovering the ransomware attack's progress throughout the targeted network from start to finish. This audit trail of how a ransomware assault progressed through the network assists your IT staff to evaluate the damage and brings to light shortcomings in policies or processes that need to be rectified to avoid future breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensics is typically given a top priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is vital that other important activities like business resumption are executed concurrently. Progent has a large roster of information technology and cybersecurity experts with the knowledge and experience needed to perform activities for containment, business resumption, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered online and onsite network services across the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes consultants who have earned advanced certifications in core technologies such as Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP, and GIAC. (See Progent's certifications). Progent also offers top-tier support in financial management and Enterprise Resource Planning software. This breadth of skills allows Progent to identify and integrate the surviving parts of your information system following a ransomware intrusion and rebuild them rapidly into a functioning system. Progent has worked with leading cyber insurance providers including Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in Augusta-Richmond County
For ransomware system restoration consulting in the Augusta-Richmond County metro area, call Progent at 800-462-8800 or go to Contact Progent.



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