Ransomware Hot Line: 800-993-9400

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware attacks are typically launched on weekends and at night, when support personnel may be slower to become aware of a break-in and are least able to organize a rapid and forceful defense. The more lateral movement ransomware can achieve inside a target's network, the more time it takes to recover basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the time-critical first step in responding to a ransomware assault by containing the malware. Progent's online ransomware expert can help businesses in the Augusta-Richmond County area to locate and isolate infected servers and endpoints and guard undamaged resources from being penetrated.

If your system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Response Expertise Available in Augusta-Richmond County
Current strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and infiltrate any available backups. Files synchronized to the cloud can also be impacted. For a vulnerable environment, this can make automated restoration almost impossible and effectively knocks the datacenter back to square one. Threat Actors, the hackers behind a ransomware assault, insist on a settlement payment in exchange for the decryptors required to recover encrypted files. Ransomware attacks also try to exfiltrate information and TAs require an extra settlement for not publishing this information or selling it. Even if you can rollback your network to an acceptable point in time, exfiltration can pose a big problem depending on the nature of the downloaded information.

The recovery work subsequent to ransomware penetration has a number of crucial stages, most of which can proceed in parallel if the recovery workgroup has a sufficient number of members with the required skill sets.

  • Containment: This time-critical first response involves arresting the sideways progress of the attack across your IT system. The more time a ransomware attack is allowed to run unchecked, the more complex and more costly the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine activities include isolating affected endpoints from the rest of network to block the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This covers bringing back the IT system to a basic acceptable level of functionality with the least downtime. This process is usually the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and line-of-business applications, network topology, and secure remote access. Progent's recovery team uses state-of-the-art collaboration platforms to coordinate the complicated recovery effort. Progent understands the urgency of working quickly, tirelessly, and in concert with a customer's management and IT group to prioritize tasks and to put vital resources on line again as quickly as possible.
  • Data recovery: The effort necessary to recover files impacted by a ransomware assault varies according to the condition of the systems, the number of files that are encrypted, and what recovery methods are needed. Ransomware attacks can destroy critical databases which, if not properly closed, may have to be reconstructed from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Often some detective work may be required to find undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and laptops that were off line at the time of the ransomware attack.
  • Setting up advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring gives small and medium-sized companies the advantages of the same AV technology implemented by many of the world's largest corporations such as Netflix, Citi, and Salesforce. By providing real-time malware blocking, identification, containment, repair and analysis in a single integrated platform, Progent's ASM cuts TCO, streamlines management, and promotes rapid recovery. The next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the insurance carrier, if there is one. Activities include establishing the type of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement and timeline with the hacker; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency disbursement to the hacker; receiving, learning, and using the decryptor utility; troubleshooting failed files; creating a pristine environment; remapping and connecting datastores to reflect precisely their pre-encryption state; and restoring machines and software services.
  • Forensics: This activity is aimed at uncovering the ransomware assault's progress across the network from start to finish. This history of the way a ransomware assault travelled within the network assists your IT staff to assess the damage and uncovers vulnerabilities in policies or processes that need to be rectified to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensics is usually assigned a high priority by the insurance carrier. Because forensic analysis can be time consuming, it is critical that other important recovery processes such as operational resumption are performed in parallel. Progent has a large roster of IT and security professionals with the skills required to carry out the work of containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered remote and on-premises network services across the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes consultants who have earned high-level certifications in foundation technologies such as Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity experts have earned prestigious certifications such as CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning application software. This broad array of skills allows Progent to salvage and integrate the surviving pieces of your IT environment following a ransomware assault and reconstruct them rapidly into an operational network. Progent has collaborated with top insurance carriers including Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting in Augusta-Richmond County
For ransomware recovery consulting services in the Augusta-Richmond County area, phone Progent at 800-993-9400 or see Contact Progent.

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