Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware assaults are commonly unleashed on weekends and late at night, when IT staff may take longer to become aware of a breach and are less able to mount a quick and forceful defense. The more lateral progress ransomware is able to make inside a victim's network, the longer it will require to restore core IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to take the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineers can help businesses in the Augusta-Richmond County metro area to locate and quarantine infected devices and guard clean assets from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Augusta-Richmond County
Modern variants of ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and invade any accessible system restores and backups. Data synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system recovery almost impossible and basically knocks the IT system back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom payment for the decryption tools needed to recover scrambled data. Ransomware attacks also try to exfiltrate information and TAs require an additional settlement in exchange for not publishing this data or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a major issue according to the nature of the stolen information.

The restoration process subsequent to ransomware penetration involves a number of crucial stages, most of which can proceed concurrently if the recovery team has a sufficient number of members with the required experience.

  • Quarantine: This time-critical first step requires blocking the sideways spread of ransomware within your IT system. The longer a ransomware assault is permitted to go unrestricted, the longer and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment activities include isolating affected endpoints from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
  • System continuity: This covers restoring the network to a basic acceptable level of functionality with the shortest possible downtime. This process is typically at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This activity also requires the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and line-of-business applications, network architecture, and secure endpoint access. Progent's recovery experts use state-of-the-art workgroup tools to coordinate the complicated restoration process. Progent appreciates the urgency of working rapidly, tirelessly, and in concert with a client's managers and network support group to prioritize activity and to put critical services back online as quickly as possible.
  • Data restoration: The work required to restore files impacted by a ransomware attack depends on the condition of the systems, the number of files that are affected, and what recovery methods are needed. Ransomware assaults can take down pivotal databases which, if not properly closed, may have to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on Active Directory, and many financial and other business-critical applications depend on Microsoft SQL Server. Some detective work could be needed to locate undamaged data. For example, undamaged Outlook Email Offline Folder Files may have survived on employees' desktop computers and laptops that were not connected during the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators or root users.
  • Implementing advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to offer small and mid-sized companies the advantages of the identical AV technology implemented by some of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By providing in-line malware filtering, detection, containment, restoration and analysis in a single integrated platform, Progent's ProSight ASM reduces TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires working closely with the ransomware victim and the insurance provider, if there is one. Services include establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the insurance provider; establishing a settlement amount and timeline with the TA; checking compliance with anti-money laundering regulations; carrying out the crypto-currency disbursement to the hacker; receiving, reviewing, and operating the decryption utility; debugging failed files; building a clean environment; mapping and connecting datastores to reflect exactly their pre-encryption state; and recovering machines and software services.
  • Forensics: This activity is aimed at uncovering the ransomware assault's progress across the targeted network from beginning to end. This audit trail of how a ransomware assault progressed within the network assists you to assess the damage and highlights gaps in policies or work habits that need to be rectified to avoid later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect anomalies. Forensics is usually given a top priority by the insurance provider. Since forensics can be time consuming, it is critical that other important activities like business resumption are pursued concurrently. Progent has a large team of information technology and security experts with the knowledge and experience needed to perform activities for containment, operational resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided remote and on-premises IT services across the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISA, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning application software. This broad array of skills allows Progent to salvage and integrate the surviving pieces of your information system after a ransomware assault and reconstruct them rapidly into a viable system. Progent has worked with top insurance providers including Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Recovery Services in Augusta-Richmond County
For ransomware recovery consulting services in the Augusta-Richmond County metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent provides national online phone support and troubleshooting services for businesses that operate macOS and OS X networks or whose information systems include a combination of Apple Mac and Microsoft products. Progent's engineers can provide Apple macOS and OS X users a variety of IT services such as desktop assistance, upgrading to the most recent edition of macOS from other earlier versions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also assist your business with iPhone and Apple iPad support, or migrating to Apple's iCloud. Online network consulting provides optimum leverage for your IT budget by protecting user efficiency and shortening the time billed for computer analysis and repair. Sophisticated online support utilities and experienced service specialists and consultants combine to enable Progent to solve most network issues without squandering time and money by going to your site. In most of cases your IT problems can be remediated over the phone or via a mix of phone support and remote access. Progent can offer the services of Cisco CCIE network experts and CISSP and ISSAP premier security professionals to help you with the most difficult network issues.

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    Progent can assist small and mid-size businesses to set up and debug teleconferencing technology to allow their remote workforce to interact effectively with fellow workers and customers.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can expand their reach, lower their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and speed up your return on investment.

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    Cisco's PIX 500 firewalls have reached end of life and Cisco might not offer support these legacy devices. Progent continues to offer consulting support for Cisco's PIX 500 firewalls to help you with management and troubleshooting and Progent can in addition help you assess if you should move up to the latest firewall technology from Cisco. Progent's Cisco-certified specialists can help your company plan and carry out an efficient upgrade to Cisco ASA 5500-X firewalls following industry best practices.

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    Progent can supply small companies with an IT management expert who can function as a part-time Chief Information Officer. This part-time CIO can offer long-term direction to help you deploy appropriate technology to improve business operations so they align more closely with your business goals. Your company can develop and install a well conceived IT plan without incurring the expense of a full-time Chief Information Officer.

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    Progent's Ekahau-certified Wi-Fi site design consultants can assist you to plan, install, optimize, manage and troubleshoot a Wi-Fi solution customized for your building. Progent offers online or onsite support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF signal analysis, Ekahau Analyzer for debugging RF signal issues, and Ekahau Insights for managing the performance of multiple Wi-Fi sites.

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  • Immediate Network Consulting Firepower Services
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    The new ASA 5500-X Series of firewalls with Firepower Services deliver substantially more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-premier CCIE network experts can help you to manage your legacy PIX or Cisco ASA 5500 security appliances and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, configure, optimize, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's Shared Help Desk service allows your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the leading shared professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

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    Progent can help your business to understand the many subscription options available with Microsoft 365, previously called Office 365, and integrate your information network with Microsoft 365 so you derive top business value. Progent offers expertise with multi-vendor environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to create and manage hybrid ecosystems that seamlessly combine local and cloud resources.

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    Progent's Microsoft-certified SQL Server 2019 consultants can help your organization to evaluate the business case for upgrading to SQL Server 2019 and can provide rapid online or on-premises contact with consulting experts in system planning and deployment, application programming, SQL Server management, and network security.

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    Progent offers businesses of any size professional consulting for Intrusion Protection products and IPsec VPN technology from major firewall and VPN security companies such as Palo Alto Networks, Check Point Software, Juniper Networks, Fortinet, and Symantec. Progent can show you how to design a detailed security plan and select appropriate products from multiple suppliers to achieve your security objectives while sticking within your spending limits.

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    Progent's certified ISA Server consultants have extensive backgrounds configuring ISA Server-based security installations for IT networks with multiple sites, mobile users, and line-of-business eCommerce applications. Progent's ISA Firewall experts can help your company in designing and deploying an installation of ISA 2000 Server or ISA Server 2004 that meets your information security needs without adversely restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    Progent's Shared Help Desk service allows your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's pool of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the top shared PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

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    Progent's Linux consulting experts offer small businesses and developers assistance with managing and maintaining Linux computers that run with Microsoft-powered technology. Progent offers your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISM credentials. This wide range of expertise offers you an easy one-stop consulting firm to help you build and manage a protected and robust mixed-platform network and communications environment that allows Linux and Microsoft coexistence by integrating MS Windows with leading Linux variations such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.

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