Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. For this reason, ransomware attacks are commonly unleashed on weekends and at night, when IT staff may be slower to become aware of a penetration and are less able to mount a rapid and coordinated response. The more lateral progress ransomware is able to make inside a target's network, the more time it takes to recover core operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to carry out the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware experts can assist businesses in the Augusta-Richmond County area to identify and quarantine infected devices and protect undamaged assets from being compromised.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Augusta-Richmond County
Current variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and infiltrate any available system restores and backups. Data synched to the cloud can also be impacted. For a poorly defended environment, this can make system restoration nearly impossible and effectively throws the datacenter back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a ransom fee for the decryption tools needed to unlock encrypted files. Ransomware assaults also attempt to exfiltrate files and hackers demand an extra settlement in exchange for not posting this information on the dark web. Even if you can restore your system to a tolerable point in time, exfiltration can pose a major issue according to the nature of the downloaded information.

The recovery process after a ransomware penetration involves a number of crucial phases, the majority of which can be performed in parallel if the response team has enough people with the necessary experience.

  • Containment: This urgent initial response requires blocking the sideways progress of ransomware within your network. The longer a ransomware assault is permitted to go unrestricted, the more complex and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Containment processes include isolating affected endpoints from the rest of network to minimize the spread, documenting the environment, and securing entry points.
  • Operational continuity: This covers restoring the network to a minimal useful degree of functionality with the least delay. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This project also requires the widest range of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and mission-critical apps, network architecture, and safe remote access. Progent's recovery experts use advanced collaboration platforms to organize the complicated restoration process. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a client's management and IT staff to prioritize activity and to get vital resources on line again as quickly as feasible.
  • Data restoration: The effort necessary to recover data impacted by a ransomware assault depends on the state of the systems, the number of files that are encrypted, and what recovery techniques are needed. Ransomware attacks can take down critical databases which, if not properly closed, might need to be reconstructed from the beginning. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical applications depend on SQL Server. Some detective work could be required to find undamaged data. For instance, non-encrypted OST files may exist on employees' PCs and notebooks that were not connected during the assault. Progent's Altaro VM Backup experts can help you to deploy immutability for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including administrators or root users. This provides another level of security and restoration ability in the event of a successful ransomware attack.
  • Setting up modern AV/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the identical anti-virus tools used by many of the world's largest enterprises including Walmart, Visa, and Salesforce. By providing in-line malware filtering, detection, mitigation, recovery and analysis in a single integrated platform, ProSight ASM reduces total cost of ownership, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the insurance carrier, if there is one. Services include establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement amount and schedule with the TA; checking compliance with anti-money laundering sanctions; overseeing the crypto-currency disbursement to the hacker; receiving, learning, and using the decryptor tool; troubleshooting decryption problems; creating a clean environment; remapping and connecting datastores to match exactly their pre-attack state; and recovering computers and software services.
  • Forensics: This activity involves discovering the ransomware attack's progress throughout the network from start to finish. This history of the way a ransomware assault travelled through the network assists you to assess the damage and highlights vulnerabilities in policies or processes that need to be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensics is commonly assigned a top priority by the insurance provider. Since forensic analysis can be time consuming, it is critical that other important recovery processes such as business resumption are executed in parallel. Progent maintains a large roster of IT and security experts with the skills needed to perform the work of containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite network services across the United States for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in foundation technology platforms including Cisco networking, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial management and ERP applications. This scope of expertise allows Progent to salvage and consolidate the undamaged parts of your network following a ransomware intrusion and reconstruct them rapidly into a functioning system. Progent has collaborated with leading cyber insurance providers like Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware Recovery Services in Augusta-Richmond County
For ransomware system restoration consulting in the Augusta-Richmond County area, call Progent at 800-462-8800 or go to Contact Progent.

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