Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. For this reason, ransomware attacks are typically launched on weekends and at night, when support personnel are likely to be slower to recognize a break-in and are least able to mount a rapid and forceful response. The more lateral movement ransomware is able to manage inside a victim's network, the longer it takes to restore basic operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to carry out the urgent first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can assist organizations in the Augusta-Richmond County area to identify and quarantine infected devices and protect undamaged assets from being compromised.

If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Augusta-Richmond County
Modern variants of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and infiltrate any available system restores. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration almost impossible and basically throws the IT system back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a settlement fee in exchange for the decryption tools needed to recover encrypted files. Ransomware assaults also try to exfiltrate files and TAs demand an additional payment in exchange for not publishing this information or selling it. Even if you can rollback your network to a tolerable point in time, exfiltration can be a major problem depending on the sensitivity of the stolen information.

The restoration process after a ransomware penetration involves a number of crucial phases, most of which can proceed in parallel if the response workgroup has a sufficient number of people with the required skill sets.

  • Containment: This urgent first step requires arresting the sideways spread of the attack across your IT system. The more time a ransomware attack is permitted to go unrestricted, the longer and more costly the recovery process. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine processes consist of cutting off affected endpoints from the network to restrict the spread, documenting the IT system, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a basic useful level of capability with the shortest possible downtime. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their business. This activity also requires the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and mission-critical applications, network architecture, and protected remote access management. Progent's recovery experts use advanced workgroup tools to coordinate the complicated recovery process. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a customer's managers and network support group to prioritize activity and to put essential resources back online as fast as possible.
  • Data restoration: The work required to restore data damaged by a ransomware assault depends on the condition of the network, the number of files that are encrypted, and what restore techniques are needed. Ransomware assaults can take down critical databases which, if not carefully closed, might have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Exchange and SQL Server rely on AD, and many ERP and other business-critical applications are powered by SQL Server. Some detective work could be required to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may exist on staff PCs and laptops that were not connected during the assault.
  • Implementing modern AV/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the same AV technology deployed by some of the world's largest corporations including Netflix, Citi, and NASDAQ. By delivering in-line malware blocking, identification, containment, recovery and forensics in one integrated platform, ProSight ASM lowers total cost of ownership, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the insurance provider, if any. Services include determining the kind of ransomware used in the assault; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement amount with the victim and the cyber insurance provider; establishing a settlement and timeline with the hacker; confirming adherence to anti-money laundering sanctions; carrying out the crypto-currency transfer to the TA; receiving, learning, and operating the decryption tool; debugging decryption problems; creating a pristine environment; mapping and connecting datastores to match exactly their pre-encryption state; and recovering computers and software services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware attack's storyline across the network from start to finish. This audit trail of the way a ransomware attack progressed through the network helps your IT staff to evaluate the damage and brings to light gaps in rules or work habits that should be corrected to prevent later break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensics is usually given a high priority by the insurance provider. Since forensics can take time, it is essential that other important activities such as business continuity are executed in parallel. Progent maintains an extensive roster of IT and cybersecurity professionals with the skills required to carry out the work of containment, business resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered online and onsite IT services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned advanced certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISA, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning application software. This broad array of expertise allows Progent to identify and integrate the surviving parts of your network after a ransomware attack and reconstruct them rapidly into a functioning network. Progent has worked with top cyber insurance carriers including Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Augusta-Richmond County
For ransomware system restoration services in the Augusta-Richmond County area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent can assist small businesses to move any part of their network infrastructure to the Microsoft Azure cloud. This can simplify network administration and lower hardware investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and restrictions of various cloud computing models you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure that you sidestep the common errors small companies make when moving to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also assist you to configure firewalls and IPsec VPN connections and to integrate iPhones and iPads and Android smartphones and tablets.

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    Progent can assist your business in all phases of your migration to Exchange Server 2016 such as planning high availability (HA) architecture for an on-premises, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.

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    Progent's Cisco-authorized IT experts can show you how to create an affordable, 24x7 Internet configuration architecture that can achieve non-stop Internet access via a broad array of high availability Internet access technologies including fault tolerant BGP, transparent fail-over, and redundant ISPs. Progent can provide CCIE consultants to help you apply the most current techniques for 24x7 Internet access to implement an economical, fully redundant Internet network with automatic failover and other capabilities to deliver zero-downtime Internet connections.

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