Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware requires time to work its way across a target network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when IT personnel may be slower to recognize a break-in and are least able to mount a quick and coordinated response. The more lateral progress ransomware can manage inside a victim's network, the more time it takes to restore basic IT services and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to help you to complete the urgent first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can assist businesses in the Augusta-Richmond County area to locate and quarantine breached devices and protect undamaged assets from being compromised.
If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Augusta-Richmond County
Current variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and invade any accessible backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and effectively knocks the datacenter back to square one. Threat Actors (TAs), the hackers responsible for ransomware attack, demand a settlement fee for the decryptors required to unlock scrambled data. Ransomware attacks also try to exfiltrate information and hackers require an extra settlement in exchange for not posting this data on the dark web. Even if you are able to rollback your network to a tolerable point in time, exfiltration can be a big issue according to the nature of the stolen data.
The restoration work subsequent to ransomware attack has a number of crucial phases, most of which can be performed in parallel if the recovery workgroup has a sufficient number of people with the required experience.
- Containment: This time-critical first response requires blocking the lateral spread of ransomware within your network. The more time a ransomware assault is permitted to go unchecked, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Containment processes include cutting off infected endpoints from the network to restrict the spread, documenting the IT system, and securing entry points.
- System continuity: This involves restoring the network to a basic acceptable level of capability with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their business. This activity also demands the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and mission-critical applications, network architecture, and secure remote access management. Progent's ransomware recovery team uses state-of-the-art collaboration tools to organize the complex recovery process. Progent appreciates the importance of working rapidly, tirelessly, and in concert with a customer's management and IT group to prioritize tasks and to get critical resources on line again as fast as feasible.
- Data restoration: The effort required to restore files damaged by a ransomware attack varies according to the state of the network, how many files are affected, and which restore methods are required. Ransomware attacks can destroy critical databases which, if not carefully closed, may need to be rebuilt from scratch. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical platforms depend on SQL Server. Often some detective work may be required to locate undamaged data. For example, undamaged OST files may have survived on staff desktop computers and laptops that were not connected during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators.
- Setting up advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and mid-sized companies the advantages of the same AV technology deployed by some of the world's biggest enterprises such as Netflix, Citi, and NASDAQ. By providing real-time malware blocking, identification, containment, restoration and forensics in one integrated platform, Progent's ProSight ASM lowers TCO, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance carrier, if there is one. Services include determining the type of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement with the victim and the cyber insurance provider; negotiating a settlement and timeline with the TA; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the TA; receiving, reviewing, and operating the decryptor utility; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting drives to reflect precisely their pre-encryption condition; and reprovisioning machines and services.
- Forensics: This process involves learning the ransomware assault's storyline across the network from beginning to end. This history of how a ransomware assault progressed within the network helps your IT staff to assess the damage and brings to light shortcomings in policies or processes that should be corrected to prevent future break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensics is commonly assigned a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is vital that other key activities such as operational continuity are executed in parallel. Progent maintains an extensive team of information technology and cybersecurity professionals with the knowledge and experience needed to carry out activities for containment, operational resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has provided remote and on-premises network services across the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes professionals who have earned advanced certifications in core technology platforms such as Cisco networking, VMware, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP applications. This breadth of expertise allows Progent to identify and consolidate the surviving parts of your network following a ransomware intrusion and rebuild them rapidly into a viable network. Progent has worked with top cyber insurance carriers like Chubb to help organizations recover from ransomware attacks.
Contact Progent for Ransomware System Recovery Consulting in Augusta-Richmond County
For ransomware system recovery expertise in the Augusta-Richmond County area, phone Progent at 800-462-8800 or go to Contact Progent.