Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware attacks are commonly unleashed on weekends and late at night, when IT staff may take longer to recognize a break-in and are less able to mount a quick and forceful response. The more lateral progress ransomware is able to achieve within a target's network, the more time it takes to recover core operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to take the time-critical first step in responding to a ransomware attack by containing the malware. Progent's online ransomware experts can assist organizations in the Augusta-Richmond County metro area to identify and isolate infected devices and protect undamaged assets from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Augusta-Richmond County
Current variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and infiltrate any available system restores. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated recovery nearly impossible and effectively sets the IT system back to the beginning. Threat Actors, the hackers responsible for ransomware assault, insist on a settlement fee in exchange for the decryption tools needed to unlock scrambled files. Ransomware attacks also attempt to exfiltrate information and TAs require an extra payment for not publishing this information or selling it. Even if you are able to rollback your network to an acceptable point in time, exfiltration can be a major issue depending on the nature of the stolen information.

The recovery process subsequent to ransomware penetration involves a number of crucial stages, most of which can proceed in parallel if the response team has a sufficient number of members with the necessary skill sets.

  • Containment: This urgent initial response requires blocking the sideways spread of ransomware across your IT system. The longer a ransomware assault is permitted to run unrestricted, the more complex and more costly the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine processes consist of cutting off affected endpoints from the network to restrict the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the network to a minimal useful degree of functionality with the least delay. This effort is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and line-of-business apps, network topology, and secure endpoint access management. Progent's recovery experts use advanced collaboration tools to coordinate the complex recovery effort. Progent appreciates the urgency of working rapidly, continuously, and in concert with a customer's management and IT group to prioritize activity and to put essential resources back online as fast as possible.
  • Data restoration: The effort necessary to recover files damaged by a ransomware assault depends on the condition of the network, how many files are encrypted, and what restore techniques are required. Ransomware assaults can destroy pivotal databases which, if not carefully closed, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many financial and other business-critical platforms are powered by Microsoft SQL Server. Often some detective work may be needed to find clean data. For example, undamaged OST files may have survived on employees' desktop computers and notebooks that were off line during the assault. Progent's Altaro VM Backup consultants can assist you to deploy immutability for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by any user including administrators or root users. This adds another level of security and restoration ability in the event of a successful ransomware attack.
  • Deploying modern AV/ransomware defense: Progent's ProSight ASM uses SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the same AV tools implemented by many of the world's largest corporations such as Netflix, Visa, and Salesforce. By delivering in-line malware filtering, classification, mitigation, recovery and analysis in a single integrated platform, Progent's ASM cuts TCO, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the victim and the insurance provider, if there is one. Services include determining the type of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency transfer to the hacker; receiving, reviewing, and using the decryption utility; debugging decryption problems; building a pristine environment; mapping and reconnecting datastores to match exactly their pre-encryption state; and restoring machines and services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware attack's storyline throughout the network from beginning to end. This audit trail of how a ransomware attack progressed through the network helps your IT staff to evaluate the impact and highlights shortcomings in security policies or processes that need to be corrected to prevent later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensics is typically given a high priority by the cyber insurance provider. Since forensic analysis can be time consuming, it is essential that other important recovery processes like business continuity are performed in parallel. Progent maintains a large roster of information technology and data security experts with the skills required to perform the work of containment, operational continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and on-premises network services across the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned high-level certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP applications. This scope of expertise allows Progent to salvage and integrate the surviving pieces of your network after a ransomware assault and rebuild them rapidly into an operational network. Progent has collaborated with leading cyber insurance carriers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Augusta-Richmond County
For ransomware cleanup expertise in the Augusta-Richmond County metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    System Center 2016 provides important enhancements in the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; unified management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting staff offers advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

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    Progent's Microsoft certified consultants provide a range of consulting services for Dynamics GP/Great Plains. Dynamics GP is a Microsoft accounting platform and business management solution based, like all Microsoft financial solutions, on the scalable and familiar platform of Microsoft Windows technology. Dynamics GP 2010, the most recent version of Microsoft accounting software in the Microsoft Dynamics GP family, offers an affordable tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Dynamics GP/Great Plains is simple to deploy and configure, and with its modular approach you can purchase only the capability you currently require, with the ability to add clients and enlarge functionality in the future. Progent's Microsoft Dynamics GP/Great Plains Software support experts can help you install, customize and administer Microsoft Dynamics GP/Great Plains 2010 as well as older versions of Dynamics GP/Great Plains.

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    Progent's Microsoft certified support team can help you design and implement a smooth in-place Microsoft Exchange 2003 migration plan that minimizes productivity disruption, reduces long-term service demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multi-server or multi-location upgrades, Progent has the background to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2003 help, repair, and design services include assistance with the integration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business goals.

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    Progent offers advanced online support to help organizations integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine local IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Azure enterprise hybrid cloud planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.

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    Progent's UNIX family consulting services offer small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise provides you with a convenient single source to show you how to build and maintain a protected and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent's Microsoft-certified consultants can provide small and midsize companies computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, teams and information. SharePoint Portal Server provides a central location for your workers or customers to connect to, organize, share and manipulate useful data, documents, and applications and to communicate with other people. It allows faster and more intelligent decisions, more efficient access across groups and more economical business practices. The main objective of SharePoint Server is to bring together, in a productive way, all of the many sources of information available inside and without a business network. Windows SharePoint Services connect employees, customers, workgroups and major tasks with the knowledge they've created in a manner that makes data convenient to locate, download and apply.

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