Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware assaults are typically launched on weekends and at night, when IT personnel are likely to take longer to recognize a break-in and are least able to organize a quick and forceful defense. The more lateral progress ransomware can make inside a victim's system, the more time it will require to recover basic IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist you to complete the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can help organizations in the Augusta-Richmond County area to identify and isolate infected servers and endpoints and protect undamaged resources from being penetrated.

If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Augusta-Richmond County
Modern variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and invade any available system restores. Data synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery almost impossible and effectively throws the IT system back to square one. Threat Actors, the hackers responsible for ransomware assault, demand a settlement fee for the decryptors required to unlock scrambled files. Ransomware assaults also attempt to exfiltrate files and hackers demand an extra payment for not posting this information or selling it. Even if you are able to restore your system to a tolerable point in time, exfiltration can pose a big problem depending on the sensitivity of the downloaded information.

The recovery process after a ransomware attack involves several distinct phases, most of which can proceed in parallel if the recovery workgroup has a sufficient number of people with the required experience.

  • Quarantine: This urgent initial response involves blocking the sideways spread of the attack within your IT system. The more time a ransomware assault is allowed to run unchecked, the longer and more expensive the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment processes consist of isolating affected endpoints from the network to block the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves restoring the IT system to a basic acceptable degree of functionality with the least delay. This effort is typically the top priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their business. This project also demands the broadest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical applications, network architecture, and protected endpoint access management. Progent's ransomware recovery experts use advanced workgroup platforms to organize the complex recovery process. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a client's management and network support staff to prioritize activity and to put vital resources on line again as quickly as feasible.
  • Data recovery: The work required to recover files impacted by a ransomware assault depends on the condition of the systems, the number of files that are encrypted, and what restore techniques are required. Ransomware assaults can destroy critical databases which, if not carefully closed, might have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Often some detective work may be needed to find clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and laptops that were not connected during the ransomware assault.
  • Implementing advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the same AV tools implemented by many of the world's biggest enterprises such as Netflix, Citi, and NASDAQ. By delivering in-line malware blocking, identification, mitigation, recovery and forensics in a single integrated platform, Progent's ProSight ASM cuts TCO, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance provider, if any. Services include determining the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; verifying decryption tool; budgeting a settlement with the victim and the insurance carrier; establishing a settlement amount and timeline with the TA; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency transfer to the TA; acquiring, learning, and using the decryption tool; troubleshooting failed files; creating a clean environment; remapping and reconnecting datastores to reflect exactly their pre-encryption state; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This activity involves discovering the ransomware assault's progress across the network from start to finish. This history of how a ransomware assault progressed within the network assists you to evaluate the impact and highlights weaknesses in rules or processes that need to be corrected to prevent later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensics is commonly given a top priority by the insurance carrier. Since forensic analysis can take time, it is essential that other key recovery processes like operational continuity are pursued concurrently. Progent has an extensive roster of IT and cybersecurity experts with the knowledge and experience needed to carry out the work of containment, business continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has delivered remote and on-premises IT services across the U.S. for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in core technology platforms including Cisco networking, VMware virtualization, and popular Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications including CISA, CISSP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning software. This broad array of skills gives Progent the ability to salvage and consolidate the surviving parts of your IT environment following a ransomware attack and rebuild them quickly into a viable network. Progent has worked with top cyber insurance carriers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Augusta-Richmond County
For ransomware system recovery expertise in the Augusta-Richmond County area, call Progent at 800-462-8800 or go to Contact Progent.



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  • Small Business Network Support Consultant Small Business Small Business IT Consulting Firms
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  • Linux, Windows Specialists
    Microsoft Expert IT Consultants Windows, Linux, UNIX, Solaris

    If your office computer system mixes Linux-based products platforms with Windows, Progent can show you how to incorporate your IT resources into a unified environment that allows all your operating systems to run side by side for simple administration, transparent information exchange, high availability, enhanced throughput, and strong protection. Progent's Linux and Microsoft Windows coexistence assistance services include network infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote network support and troubleshooting, in-person technical support, and Help Desk Call Center support.

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    Progent can assist you to understand the wealth of subscription options available with Microsoft 365, formerly branded Office 365, and configure your network with Microsoft 365 so you derive maximum business value. Progent supports cross-platform environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to create and maintain hybrid networks that transparently integrate on-premises and cloud resources.

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  • Telecommuters Augusta-Richmond County Consulting - Management Solutions Consulting Augusta, Richmond County Augusta, Richmond County 24/7/365 Work at Home Employees Consulting Experts - Augusta-Richmond County - Management Tools Assistance

  • Technical Consultant Exchange Server 2013
    Exchange 2003 Server Network Engineer

    Progent's Microsoft-certified consultants have 20 years of background designing, integrating, and supporting messaging solutions for clients in the and throughout the U.S. Progent offers affordable Microsoft Exchange Servers consulting support to ensure that your email environment features security, high uptime, easy connectivity for remote and mobile users, time-saving management utilities, and productive integration with telephony. Progent provides consulting and support services for Microsoft Exchange 2016 Server, Exchange 2013, Microsoft Exchange 2010, MS Exchange 2007 Server, Microsoft Exchange 2003 Server, and MS Exchange 2000. Progent can also help small or medium companies to upgrade to MS Exchange 2016 or Microsoft Exchange 2013.

  • Telecommuters Consulting - Augusta-Richmond County - Help Desk Call Center Augmentation Consulting Augusta, GA 24/7/365 Offsite Workforce Augusta-Richmond County Consulting and Support Services - Help Desk Call Center Solutions Consulting Augusta

  • Network Performance Optimization Consulting Services
    Network Device Configuration Management Specialists

    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that need important updates, or resolving performance problems.

  • Telecommuters Consulting Experts near Augusta-Richmond County - Cloud Solutions Consultants Augusta, GA Augusta-Richmond County Work at Home Employees Cloud Integration Systems Assistance Augusta Aiken

  • Wi-Fi 6 LAN controller IT Consultants
    5520 wireless controller Remote Support

    Cisco's Catalyst family of Wi-Fi controllers simplify the management of Wi-Fi LANs by unifying the configuration and control of Wi-Fi APs, tuning Wi-Fi throughput by limiting the effect of RF congestion, improving wireless availability with fast failover, and strengthening data security by detecting threats and filtering traffic content based on user class and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controller appliances to manage Wi-Fi networks of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or carry out a smooth migration to Cisco's latest Wi-Fi controller technology.

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  • Top Microsoft Windows 2008 R2 Computer Consultant Windows Server 2008 DirectAccess Remote Consulting
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  • Clustered Windows Consulting
    Zero Downtime Clustered Servers Professional

    Progent provides Microsoft Windows 2003 Cluster Server support to help your business implement fault-tolerant clustered servers designed to provide 24x7 uptime. Windows cluster servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster. By showing you how too design fault-tolerant server clustering environments around Microsoft Windows Server 2003 Cluster, Progent's Premier Windows experts make sure that your fault-tolerant clustered servers are configured to maximize the strategic value of your information network.

  • Top wireless IP phones and Cisco Unified Communications Manager Online Technical Support 2500 Wireless Controller IT Consultants

  • Remote Support Microsoft CRM
    24/7 Integration Services MSCRM

    Microsoft CRM helps small businesses build profitable client interactions. Built-in Sales and Customer Service modules allow employees to share data to help improve selling success and deliver consistent, effective customer service. Progent can set up the optimal network infrastructure, including mobile wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can provide your company with a certified MSCRM consultant who can help you combine Microsoft CRM with your sales or customer support databases.

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  • Urgent Cisco Firewall Upgrade Network Consulting Cisco ASA 5500 Firewall Upgrade Professional
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  • Meraki Wave 2 Wi-Fi Access Point Technical Support
    Meraki Wi-Fi 6 Access Point Integration Support

    Progent's Meraki Wi-Fi access point experts offer online and on-premises support services to help businesses of all sizes to plan, install, manage, upgrade or repair Wi-Fi systems that utilize Cisco Meraki APs. Progent can help your business to set up and support Meraki-based Wi-Fi infrastructure for sites that range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco products such as Catalyst and Nexus switches, ASR routers and ASA firewalls to create a seamless network infrastructure that delivers identical access, responsiveness, security, manageability and availability for wired and Wi-Fi clients irrespective of their mobility or computing device.

  • WSUS Specialist Microsoft Software Update Services Troubleshooting
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  • Microsoft Teams firewall Specialist
    Consultant Services Microsoft Teams DLP

    Progent can help your organization to plan an upgrade to Microsoft Teams from Skype for Business Online and configure, administer, and debug a cloud-based or hybrid deployment of Microsoft Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.

  • Windows 7 Integration Technical Consultant Microsoft Windows 7 Remote Troubleshooting
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  • Windows 8.1 Training Support and Integration Windows 8.1 DirectAccess IT Outsourcing Group
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  • Largest Specialist Fault-tolerant Failover Clustered Servers
    Online Support Services Microsoft Windows 2008 Cluster Server

    The clustering technology built into the high-end editions of Windows Server 2008 has been dramatically redesigned to simplify the installation, setup, and management of server clusters that provide improved levels of system dependability, protection, efficiency, and flexibility. New or enhanced features include cluster verification, easier configuration and deployment, improved cluster administration, new cluster architecture for maximum availability, better security and quorum models, fewer failure points, greater storage and memory capacity, and enhancements for geographically dispersed clusters. Progent's consultants can assist you evaluate the business benefits of failover clusters, design and implement an installation, train your IT staff to administer your failover clusters, provide ongoing consulting and technical help services, and produce and test a business continuity plan.

  • Windows Server 2016 Cloud Witness Specialists Windows Server 2016 Integration Network Consultants
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  • macOS and OS X Consulting Apple Mac Network Consultant

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