Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware attacks are commonly unleashed on weekends and late at night, when support personnel may be slower to recognize a breach and are less able to organize a quick and coordinated response. The more lateral movement ransomware can manage inside a target's system, the more time it takes to recover basic operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to carry out the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can assist organizations in the Augusta-Richmond County area to locate and quarantine infected servers and endpoints and guard undamaged assets from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Augusta-Richmond County
Modern variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and infiltrate any available system restores and backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and effectively sets the datacenter back to square one. So-called Threat Actors, the cybercriminals responsible for ransomware attack, insist on a ransom fee in exchange for the decryptors needed to recover encrypted data. Ransomware attacks also try to exfiltrate files and hackers demand an additional ransom in exchange for not posting this data on the dark web. Even if you are able to rollback your network to a tolerable date in time, exfiltration can pose a big problem depending on the sensitivity of the stolen data.

The restoration process after a ransomware attack involves a number of distinct stages, the majority of which can proceed concurrently if the response team has a sufficient number of members with the necessary experience.

  • Quarantine: This time-critical initial step requires blocking the sideways progress of ransomware across your IT system. The longer a ransomware assault is allowed to go unrestricted, the longer and more expensive the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Containment activities include cutting off affected endpoints from the network to block the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the network to a minimal acceptable level of capability with the shortest possible downtime. This effort is typically the highest priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This project also demands the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, office and line-of-business apps, network architecture, and safe endpoint access management. Progent's recovery experts use advanced workgroup platforms to coordinate the complex restoration process. Progent understands the urgency of working rapidly, tirelessly, and in concert with a client's management and IT staff to prioritize activity and to put critical services on line again as quickly as feasible.
  • Data recovery: The effort required to restore data damaged by a ransomware attack depends on the condition of the network, the number of files that are affected, and which restore methods are required. Ransomware attacks can take down pivotal databases which, if not gracefully closed, may need to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical applications are powered by SQL Server. Often some detective work may be required to locate undamaged data. For instance, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and notebooks that were not connected at the time of the assault.
  • Implementing modern AV/ransomware protection: ProSight ASM uses SentinelOne's behavioral analysis technology to give small and medium-sized companies the advantages of the same anti-virus tools used by many of the world's largest corporations including Netflix, Citi, and Salesforce. By providing real-time malware blocking, identification, containment, repair and forensics in a single integrated platform, Progent's Active Security Monitoring lowers total cost of ownership, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This requires working closely with the victim and the insurance provider, if any. Activities consist of determining the kind of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption tool; budgeting a settlement with the ransomware victim and the insurance carrier; establishing a settlement amount and timeline with the TA; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the TA; acquiring, reviewing, and operating the decryption tool; troubleshooting failed files; building a clean environment; remapping and reconnecting datastores to match exactly their pre-encryption state; and reprovisioning physical and virtual devices and services.
  • Forensics: This process is aimed at discovering the ransomware attack's progress throughout the targeted network from start to finish. This history of how a ransomware attack progressed through the network helps your IT staff to evaluate the impact and highlights gaps in policies or work habits that should be rectified to avoid future break-ins. Forensics entails the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, schedulers, and core Windows systems to look for variations. Forensics is commonly assigned a high priority by the insurance provider. Because forensic analysis can take time, it is essential that other important activities such as operational resumption are pursued in parallel. Progent maintains a large roster of information technology and data security experts with the knowledge and experience needed to perform activities for containment, operational resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided online and on-premises network services throughout the United States for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and major Linux distros. Progent's data security experts have earned prestigious certifications including CISM, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and Enterprise Resource Planning applications. This broad array of skills gives Progent the ability to identify and integrate the undamaged pieces of your IT environment following a ransomware intrusion and rebuild them rapidly into an operational network. Progent has worked with top cyber insurance carriers like Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Consulting Services in Augusta-Richmond County
For ransomware system recovery consulting in the Augusta-Richmond County area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Sun Solaris platform consulting experts offer small companies and developers support for managing and supporting Sun Solaris systems that run with Microsoft-powered technology. Progent offers your business contact with Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of expertise provides you with an easy one-stop consulting firm to help you create and manage a protected and reliable mixed-platform network and communications environment that allows Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with major variants of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small organization's servers in a solution that delivers the highest level of dependability and expandability and is in addition easy to transfer to another host. ProSight Virtual Hosting options are built upon mature virtualization platforms that allow small businesses with multi- platform IT systems to economize significantly on the expense of capital equipment, system support, and network management while benefiting from world-class fault tolerance and an unprecedented level of vendor flexibility.

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    Microsoft System Center 2016 provides major enhancements for managing hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting team can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

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    Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can broaden their market, reduce their cost of sales, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and speed up your return on investment.

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    Progent has more than two decades of experience deploying, maintaining and troubleshooting the core components included with System Center and can help your organization to design, deploy, manage, and repair your System Center solution to optimize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected fabric. Progent can help you to upgrade to the current edition of Microsoft System Center from an earlier release or from another datacenter management solution to provide the advantages of enterprise-class provisioning, automation, security, plus infrastructure and application performance monitoring.

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