Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware requires time to steal its way across a network. Because of this, ransomware attacks are typically launched on weekends and late at night, when IT personnel may be slower to become aware of a breach and are least able to mount a rapid and coordinated response. The more lateral progress ransomware can manage within a target's system, the longer it will require to restore basic IT services and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to help you to complete the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineer can assist businesses in the Augusta-Richmond County metro area to locate and quarantine infected devices and protect clean assets from being penetrated.
If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Augusta-Richmond County
Modern strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and invade any available system restores and backups. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make system recovery almost impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a ransom payment in exchange for the decryption tools needed to recover scrambled data. Ransomware attacks also attempt to exfiltrate information and hackers require an additional payment for not publishing this data or selling it. Even if you can rollback your system to a tolerable point in time, exfiltration can be a big problem according to the sensitivity of the downloaded data.
The restoration work after a ransomware attack has several crucial stages, most of which can proceed in parallel if the response workgroup has enough members with the necessary skill sets.
- Quarantine: This time-critical first step involves blocking the lateral spread of the attack within your IT system. The longer a ransomware assault is allowed to run unchecked, the longer and more expensive the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Quarantine processes include isolating affected endpoints from the network to minimize the contagion, documenting the IT system, and protecting entry points.
- System continuity: This involves bringing back the network to a minimal acceptable level of functionality with the least downtime. This effort is usually the highest priority for the targets of the ransomware attack, who often see it as an existential issue for their business. This activity also requires the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and mission-critical applications, network topology, and safe remote access. Progent's recovery experts use advanced workgroup platforms to organize the complicated restoration process. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a client's management and IT staff to prioritize tasks and to put essential resources back online as fast as feasible.
- Data recovery: The effort necessary to recover data damaged by a ransomware attack varies according to the condition of the systems, how many files are encrypted, and which recovery techniques are needed. Ransomware attacks can destroy key databases which, if not properly shut down, may have to be rebuilt from scratch. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical applications are powered by SQL Server. Often some detective work could be required to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and laptops that were off line during the attack.
- Implementing advanced AV/ransomware defense: Progent's Active Security Monitoring gives small and medium-sized companies the benefits of the identical anti-virus tools deployed by many of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By delivering in-line malware filtering, classification, containment, recovery and forensics in one integrated platform, Progent's ASM cuts total cost of ownership, streamlines administration, and promotes rapid operational continuity. The next-generation endpoint protection engine built into in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the victim and the insurance carrier, if any. Activities consist of determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement with the ransomware victim and the insurance carrier; negotiating a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the TA; acquiring, reviewing, and using the decryptor utility; debugging failed files; building a pristine environment; mapping and connecting datastores to match exactly their pre-encryption state; and reprovisioning physical and virtual devices and software services.
- Forensic analysis: This process is aimed at discovering the ransomware attack's storyline throughout the network from start to finish. This history of the way a ransomware assault travelled through the network helps your IT staff to assess the damage and brings to light gaps in security policies or processes that should be rectified to avoid later break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to look for changes. Forensics is typically given a top priority by the insurance carrier. Because forensic analysis can take time, it is critical that other key recovery processes like operational continuity are performed concurrently. Progent maintains an extensive roster of information technology and security professionals with the knowledge and experience required to carry out activities for containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent has provided online and onsite IT services across the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have been awarded advanced certifications in core technologies such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This scope of expertise gives Progent the ability to identify and consolidate the surviving parts of your IT environment following a ransomware attack and reconstruct them rapidly into an operational network. Progent has collaborated with leading cyber insurance carriers including Chubb to help organizations clean up after ransomware assaults.
Contact Progent for Ransomware Recovery Consulting Services in Augusta-Richmond County
For ransomware system restoration services in the Augusta-Richmond County area, call Progent at 800-462-8800 or see Contact Progent.