Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when IT personnel may be slower to recognize a break-in and are least able to mount a quick and coordinated response. The more lateral progress ransomware can manage inside a victim's network, the more time it takes to restore basic IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help you to complete the urgent first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can assist businesses in the Augusta-Richmond County area to locate and quarantine breached devices and protect undamaged assets from being compromised.

If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Augusta-Richmond County
Current variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and invade any accessible backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and effectively knocks the datacenter back to square one. Threat Actors (TAs), the hackers responsible for ransomware attack, demand a settlement fee for the decryptors required to unlock scrambled data. Ransomware attacks also try to exfiltrate information and hackers require an extra settlement in exchange for not posting this data on the dark web. Even if you are able to rollback your network to a tolerable point in time, exfiltration can be a big issue according to the nature of the stolen data.

The restoration work subsequent to ransomware attack has a number of crucial phases, most of which can be performed in parallel if the recovery workgroup has a sufficient number of people with the required experience.

  • Containment: This time-critical first response requires blocking the lateral spread of ransomware within your network. The more time a ransomware assault is permitted to go unchecked, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Containment processes include cutting off infected endpoints from the network to restrict the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the network to a basic acceptable level of capability with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their business. This activity also demands the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and mission-critical applications, network architecture, and secure remote access management. Progent's ransomware recovery team uses state-of-the-art collaboration tools to organize the complex recovery process. Progent appreciates the importance of working rapidly, tirelessly, and in concert with a customer's management and IT group to prioritize tasks and to get critical resources on line again as fast as feasible.
  • Data restoration: The effort required to restore files damaged by a ransomware attack varies according to the state of the network, how many files are affected, and which restore methods are required. Ransomware attacks can destroy critical databases which, if not carefully closed, may need to be rebuilt from scratch. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical platforms depend on SQL Server. Often some detective work may be required to locate undamaged data. For example, undamaged OST files may have survived on staff desktop computers and laptops that were not connected during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators.
  • Setting up advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and mid-sized companies the advantages of the same AV technology deployed by some of the world's biggest enterprises such as Netflix, Citi, and NASDAQ. By providing real-time malware blocking, identification, containment, restoration and forensics in one integrated platform, Progent's ProSight ASM lowers TCO, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance carrier, if there is one. Services include determining the type of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement with the victim and the cyber insurance provider; negotiating a settlement and timeline with the TA; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the TA; receiving, reviewing, and operating the decryptor utility; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting drives to reflect precisely their pre-encryption condition; and reprovisioning machines and services.
  • Forensics: This process involves learning the ransomware assault's storyline across the network from beginning to end. This history of how a ransomware assault progressed within the network helps your IT staff to assess the damage and brings to light shortcomings in policies or processes that should be corrected to prevent future break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensics is commonly assigned a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is vital that other key activities such as operational continuity are executed in parallel. Progent maintains an extensive team of information technology and cybersecurity professionals with the knowledge and experience needed to carry out activities for containment, operational resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has provided remote and on-premises network services across the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes professionals who have earned advanced certifications in core technology platforms such as Cisco networking, VMware, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP applications. This breadth of expertise allows Progent to identify and consolidate the surviving parts of your network following a ransomware intrusion and rebuild them rapidly into a viable network. Progent has worked with top cyber insurance carriers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting in Augusta-Richmond County
For ransomware system recovery expertise in the Augusta-Richmond County area, phone Progent at 800-462-8800 or go to Contact Progent.



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    If you are developing UNIX-based software in an environment that has Windows-based processors, desktops, and office productivity products, Progent can provide comprehensive IT outsourcing that frees you to concentrate on your field of high-value expertise without the constant hassle of managing your company information system. By using automated network monitoring and by providing online and on-site assistance as your company needs it, Progent offers an economical alternative for managing an information system that features high reliability, security, and performance. Progent's developer support offerings feature comprehensive network support outsourcing, virtual infrastructure, online and in-person support and troubleshooting, 24x7 monitoring services, and Contact Center support.

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    Progent's Windows 11 consulting experts can provide a variety of services for Windows 11 including Microsoft 365 integration, mobile device management and synchronization, telecommuter connectivity, security and compliance, streamlined deployment, and Call Center services.

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  • Technical Consultant Fortinet 4800 Series Firewalls
    Fortinet NGFW Firewalls Remote Support Services

    Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in delivering best-in-class throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can help your business to deploy your Fortinet security appliances to protect your IT resources at the network perimeter, within the data center, at branches, and in the cloud.

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  • Altaro VM Backup with Exchange Integration Support
    Hornetsecurity Altaro VM Backup and vSphere Support and Help

    Altaro VM Backup from Hornetsecurity offers small organizations a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in local, remote, multi-site, and cloud environments and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of online or on-premises consulting services to assist you to design, install, manage and debug a modern backup/restore solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup technology.

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  • Integration Support MSP360 Ultimate Backup
    24-Hour MSP360 Ultimate Backup Support

    Progent's data protection experts can assist your company to design, implement and debug a backup/restore plan built around MSP360 software. MSP360 offers file/folder or image backup/restore for virtual machines and physical machines, works with all popular public clouds, and allows you to build a backup solution with a low RTO and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and remote management of your backup environment to protect against data loss resulting from human miscues, computer glitches, malicious users, and malware attacks like ransomware. To learn more, go to ProSight Data Protection Services 360 Backup services.

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    Aironet Wave 2 AP Network Consultant

    Progent's Cisco certified Wi-Fi consultants can provide economical online and on-premises help for legacy and modern 802.11ac Aironet wireless access points (APs) and Progent can help your business to plan and manage wireless environments that incorporate indoor and outside/ruggedized Aironet APs.

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  • Professional Oracle DBA
    Consulting Oracle Recovery Manager

    Progent offers affordable remote access to an authorized Oracle database administration expert or an Oracle software developer. Progent offers advanced DBA services for all versions of Oracle including 10g and 11g and can also assist you to design, create, enhance, or fix Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also offers support for Data Guard replication technologies and Oracle Recovery Manager.

  • SCDPM 2012 and Hyper-V Online Support Expert Microsoft Certified SCDPM 2012 Security Online Troubleshooting

  • Barracuda Networks PA-7500 Series Firewall Firewall Configure
    Barracuda Networks Firewalls Technical Support Services

    Barracuda's value-priced CloudGen Firewall appliances offer web filtering, safe remote access, SSL VPN, high-security SD-WAN, and Zero-Trust protection with centrally managed and monitored services across your whole enterprise including on-premises, public cloud, and hybrid network architectures. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform. Progent has the depth of expertise to serve as your go-to resource for network support, administration, education, and cybersecurity expertise.

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  • Windows Server 2012 R2 Server Manager Technical Consultant
    Online Help Microsoft Windows Server 2012R2

    Progent's Microsoft-certified professionals can assist you to evaluate the business value of Windows Server 2012 R2 for your company, create pilot systems and rollout strategies, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT support, staff, create a corporate-wide security strategy, streamline network management, help with creating applications, and generate and test a DR/BC plan.

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  • SentinelOne Singularity and Vigilance Reseller Technical Support 24-7 Specialist SentinelOne Endpoint Virus Immunization
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  • Consultancy Database
    24 Hour Consulting Database

    Progent's certified database developers offer small and midsize businesses remote DBA and programming services for leading RDBMS products such as MS SQL Server, Oracle, MySQL, and Microsoft Access. Services available from Progent include installation and integration, application design and programming, administration services, synchronization strategies, storage management, performance tuning, data migration, security and compliance, backup/restore options, troubleshooting, and webinar training.

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  • 24x7 Small Business IT Outsource
    Top Rated Small Business Remote Support

    Progent is a leading innovator in cost-effectively delivering enterprise-class IT help to small businesses. Progent's success in handling the network service needs of the chronically underserved small company market is the cumulative result of major technical and operational innovations that have removed much of the traditional costs out of managing network support, added unprecedented technical expertise into the IT service mechanism, and dramatically accelerated the repair cycle.

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  • Online Consulting Cisco Aironet
    Wireless LAN Onsite Technical Support

    Progent's wireless professionals can help small organizations design, select, evaluate, install and support protected building-to-building wireless bridging products that integrate transparently into your existing network while offering a degree of security that matches or exceeds wireline interfaces. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other office wireless providers and can help you select and deploy the wireless link technology that align best your business needs.

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  • Skype for Business and Call Analytics Consultant Services Skype for Business 2019 Consultant Services
  • Small Business Small Business Computer Consulting Companies Small Office Upgrade
  • Small Business WAP371 Technical Consultant Small Business Wireless Access Point Specialist
  • Small Business Wireless Access Point Online Technical Support Small Business WAP351 Support and Help
  • Small Office Computer Consultants Microsoft Office Microsoft IT Management
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  • Sun Solaris Integration
    Top Rated Solaris Consultancy

    Progent's Sun Solaris platform support services provide small and mid-size businesses and developers support for administering and maintaining Solaris systems that run with Microsoft-powered networks. Progent can give your organization contact with Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise offers you a convenient one-stop source to help you build and manage a secure and robust mixed-platform network and communications environment that allows Sun Solaris and Microsoft interoperability by integrating Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.

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  • Remote Office Online Technical Support
    24-7 IT Consultant Remote Office

    Years of background providing Microsoft expertise and Cisco network consulting has enabled Progent to build an unmatched capability for supporting branch offices that need IT service with the responsiveness common to with small organizations but which includes effective client interaction, complete documentation, and compliance with enterprise IT protocols. If your corporation has a branch office located anywhere in or any area served by Progent's engineers, Progent can provide a wide array of on-premises and remote network support services and system design assistance.

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  • Remote Internet Connection Consult
    Specialist Metro Ethernet

    Progent can provide the affordable services of remote Internet connectivity experts to help your company to evaluate or enhance your ISP services so your Internet connectivity solution meets your business needs. Support services available from Progent include assessment of your existing bandwidth use, vendor and service plan analysis and ordering, network provisioning, and overseeing a smooth switchover to a new carrier and/or service plan. Provisioning can include enhancing current routers and switches and deploying additional ones, setting up firewalls, and upgrading dependable BGP configurations.

  • Support System Center 2016 Security Top System Center 2016 Orchestrator Consulting
  • System Center 2016 and Windows 10 Integration Support 24-Hour System Center 2016 Endpoint Protection Engineer
  • System Center Management Packs Network Consultant Microsoft SCOM Online Consulting
  • System Center Outsourcing System Center Operations Manager Remote Support
  • Technical Support Services Call Center Sharing Help and Support Supplemental Call Center
  • Technology Consulting Microsoft Configuration Manager 2016 Urgent SCCM 2016 Asset Inventory Remote Troubleshooting
  • Temporary Help Desk Call Center Staffing Computer Engineer On Demand IT Staff Augmentation Computer Consultant
  • Top Helpdesk for at Home Workforce IT Consultant Telecommuter Solutions Technical Support Services
  • Top ProSight Network Infrastructure Monitoring Technical Consultant After Hours ProSight Infrastructure Monitoring Information Technology Consulting
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  • Top Rated Windows Virtual Desktop for Apple Mac Troubleshooting Windows Applications on macOS Online Technical Support
  • Urgent Protecting CRISC CRISC Risk and Information Systems Control Specialist
  • Urgent Sun Solaris Cybersecurity Tech Services Sun Solaris Network Security Auditing
  • Virtualization Consultant Server Virtualization Consulting Services
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  • Network Consulting Cisco Virtual Private Network
    VPN Consulting

    Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized company integrate and support Cisco's security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and offer the flexibility to expand with your growing business requirements. Progent's Cisco-Certified network experts support Cisco's comprehensive family of hardware and software targeted at preventing information theft, virus and worm outbreaks, DDoS attacks, and other threats to your network. Progent can help you integrate Cisco products to get secure connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central user access control foundation for user certification, permissions, and tracking from a graphical Web interface.

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  • WatchGuard SSL VPN Information Technology Consulting WatchGuard Firebox M5600 Firewall information Systems Audit
  • Wi-Fi IP phone integration Help and Support Wi-Fi VoIP phone integration Consultant Services
  • WiFi 6 migration Network Consultant 24/7 Online Help Wireless Security

  • Professionals Android backup
    Android integration Troubleshooting

    Progent's veteran team of network consultants and subject matter specialists have years of background providing online and on-premises assistance for businesses of any size who want to incorporate Android phones and tablets into their information networks so that mobile clients can work together from anywhere. Progent has the range of skills to solve technical issues that span multiple vendors and that entail a combination of legacy and current technology. Progent provides cost-effective online expertise to help you with any facet of designing, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional support to assist you to handle particularly stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to ensure that you finish strategic network initiatives on time and on budget. Progent can help with local, cloud-centric, or hybrid networks and can provide expertise with all major operating systems, apps, management utilities and network infrastructure. Progent also offers specialized group or individual training to show you how to manage and operate Android phones and tablets efficiently.

  • Windows 2003 Server Information Technology Consulting Windows 2003 Integration Support
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  • Windows Server Essentials Client Computer Backup Consulting Services Windows Server Essentials Consulting
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  • Windows, UNIX, Solaris Remote Consulting Windows and UNIX Consulting Services
  • Wireless Site Survey Remote Troubleshooting Help and Support Wi-Fi Site Survey

  • Palo Alto Networks PA-400 Series Firewalls Cybersecurity Firms
    Palo Alto Networks PA-5400 Series Firewalls Firewall Configure

    Progent's Palo Alto Networks firewall consultants can help you choose, configure, and manage Palo Alto Networks PA-Series firewalls to provide a modern security environment that extends across your on-premises and cloud resources and protects all users anywhere with any device.

  • Zero Trust Cybersecurity Support and Setup Open Now Identity Authentication Technology Consulting Services
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  • Zero Trust Security Network Consultants Integration Services MFA and Single Sign-on (SSO)

  • VMware VCDX Services
    VMware vCenter Orchestrator Consultants

    VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can generate reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and maintain a DR solution powered by VMware SRM.

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  • Help and Support Windows 10 Provisioning
    Windows 10 Upgrade Consulting

    Progent's Windows consultants can help businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from any earlier release of Microsoft Windows. Remote and onsite assessment and migration services for Microsoft Windows 10 available from Progent's consultants include Return on Investment analysis, project coordination, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud integration, mobile device management, teleworker connectivity, data and identity security, automated provisioning and administration, network optimization, wired/wireless convergence, business continuity planning, group and personal training for network management personnel and end users, and ongoing Call Center support services.

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