Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware attacks are typically launched on weekends and late at night, when IT personnel may be slower to become aware of a breach and are least able to mount a rapid and coordinated response. The more lateral progress ransomware can manage within a target's system, the longer it will require to restore basic IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help you to complete the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineer can assist businesses in the Augusta-Richmond County metro area to locate and quarantine infected devices and protect clean assets from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Augusta-Richmond County
Modern strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and invade any available system restores and backups. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make system recovery almost impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a ransom payment in exchange for the decryption tools needed to recover scrambled data. Ransomware attacks also attempt to exfiltrate information and hackers require an additional payment for not publishing this data or selling it. Even if you can rollback your system to a tolerable point in time, exfiltration can be a big problem according to the sensitivity of the downloaded data.

The restoration work after a ransomware attack has several crucial stages, most of which can proceed in parallel if the response workgroup has enough members with the necessary skill sets.

  • Quarantine: This time-critical first step involves blocking the lateral spread of the attack within your IT system. The longer a ransomware assault is allowed to run unchecked, the longer and more expensive the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Quarantine processes include isolating affected endpoints from the network to minimize the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This involves bringing back the network to a minimal acceptable level of functionality with the least downtime. This effort is usually the highest priority for the targets of the ransomware attack, who often see it as an existential issue for their business. This activity also requires the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and mission-critical applications, network topology, and safe remote access. Progent's recovery experts use advanced workgroup platforms to organize the complicated restoration process. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a client's management and IT staff to prioritize tasks and to put essential resources back online as fast as feasible.
  • Data recovery: The effort necessary to recover data damaged by a ransomware attack varies according to the condition of the systems, how many files are encrypted, and which recovery techniques are needed. Ransomware attacks can destroy key databases which, if not properly shut down, may have to be rebuilt from scratch. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical applications are powered by SQL Server. Often some detective work could be required to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and laptops that were off line during the attack.
  • Implementing advanced AV/ransomware defense: Progent's Active Security Monitoring gives small and medium-sized companies the benefits of the identical anti-virus tools deployed by many of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By delivering in-line malware filtering, classification, containment, recovery and forensics in one integrated platform, Progent's ASM cuts total cost of ownership, streamlines administration, and promotes rapid operational continuity. The next-generation endpoint protection engine built into in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the victim and the insurance carrier, if any. Activities consist of determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement with the ransomware victim and the insurance carrier; negotiating a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the TA; acquiring, reviewing, and using the decryptor utility; debugging failed files; building a pristine environment; mapping and connecting datastores to match exactly their pre-encryption state; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This process is aimed at discovering the ransomware attack's storyline throughout the network from start to finish. This history of the way a ransomware assault travelled through the network helps your IT staff to assess the damage and brings to light gaps in security policies or processes that should be rectified to avoid later break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to look for changes. Forensics is typically given a top priority by the insurance carrier. Because forensic analysis can take time, it is critical that other key recovery processes like operational continuity are performed concurrently. Progent maintains an extensive roster of information technology and security professionals with the knowledge and experience required to carry out activities for containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and onsite IT services across the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have been awarded advanced certifications in core technologies such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This scope of expertise gives Progent the ability to identify and consolidate the surviving parts of your IT environment following a ransomware attack and reconstruct them rapidly into an operational network. Progent has collaborated with leading cyber insurance carriers including Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Augusta-Richmond County
For ransomware system restoration services in the Augusta-Richmond County area, call Progent at 800-462-8800 or see Contact Progent.



An index of content::

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    Progent's certified Office and Office 365 experts can assist businesses to incorporate Office desktop and Office 365 apps including Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Visio and Publisher into a seamless productivity solution that provides fast return on investment and enables improved business results. Progent can help you to interface Microsoft Office or Office 365 applications with each other and with additional core Microsoft technologies including SharePoint Server, Exchange Server and SQL Server running on-premises or in the cloud. Progent's consultants can also help you to resolve compatibility problems with different releases of Microsoft Office desktop and offers customized online instruction to individuals and teams.

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  • Windows 2012R2 Online Support Services
    24/7/365 Windows Server 2012R2 Configuration Manager Remote Troubleshooting

    Progent's certified professionals can assist you to assess the business value of Windows Server 2012 R2 for your organization, create pilot environments and rollout strategies, optimize your network for on-premises, multi-site, cloud-based, and hybrid environments, educate your IT management team, develop a corporate-wide security plan, streamline IT management, assist with creating applications, and generate and test a disaster recovery/business continuity plan.

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  • SCCM 2012 Patch Management Technical Support Services Immediate SCCM 2012 Windows Server Deployment Configuration
  • SCCM 2012 Support Computer Consultants SCCM 2012 Planning
  • SCCM 2016 Device Management Technology Consulting System Center 2016 Configuration Manager Remote Technical Support

  • Cisco Small Business Network Consulting
    Online Cisco Certified CCIE Maintenance

    Progent can provide rapid remote support from Cisco-certified CCIE networking consultants. Progent's CCIE experts can connect to your environment using advanced remote diagnostic tools to provide fast and economical troubleshooting and repair of urgent network issues.

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  • SCCM 2016 Policy Settings Support and Setup SCCM 2016 MDM Online Support Services
  • SCCM Hybrid Integration Remote Troubleshooting SCCM Azure Integration Technical Support

  • Polycom Telepresence Consult
    Cisco Telepresence Specialist

    Progent offers the support of a veteran specialist with extensive experience installing, managing, and enhancing telepresence systems from leading suppliers such as Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your in-house network support team, your Internet Service Provider, and your video conferencing technology vendor to help your organization increase the business value of your video conferencing ecosystem.

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  • SCCM Site Hierarchy Network Consultant Support and Setup SCCM Mobile Device Management
  • SCDPM Upgrade Troubleshooting SCDPM and Hyper-V Configuration
  • SCOM 2012 Infrastructure Monitoring Consultants System Center Operations Manager Network Consulting
  • SMS Server Migration Troubleshooting Technical Consultant Systems Management Server
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  • SQL Server 2016 and Excel Support and Integration Remote Microsoft Experts SQL Server 2016 and Power BI Troubleshooting
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  • Security Consultancy SonicWall NSA 2650 Firewall SonicWall NSA Firewall Security Auditing
  • Setup and Support Exchange Server 2007 Support Exchange 2007 Edge Server
  • Shared Network Support Help Desk Remote Technical Support 24 Hour Outsourcing Shared Network Support Help Desk

  • SCCM 2012 Device Management Technical Consultant
    SCCM 2012 Site Hierarchy Design Online Consulting

    Progent's Microsoft-certified consultants can assist your organization to prepare for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade smoothly to SCCM 2012 from an older device and application management solution or help you to modify your current SCCM 2012 ecosystem to accommodate your evolving business requirements. Also, Progent can assist you to create an infrastructure that extracts the most value from SCCM by providing advanced consulting support for associated Microsoft technologies including Active Directory Domain Services, SQL SSRS, and IIS.

  • Small Business 100 Access Point Technical Consultant Small Business WAP300 AP Support Outsourcing

  • Internal Security Scan Consultancy
    Internal Security Inventory Engineers

    Progent offers small businesses two ultra-affordable security evaluation packages that include, at a preset fee, remotely administered scans of your security profile which are analyzed by professional security engineers who assess the results of the remote scan, deliver unbiased summaries of your current network security, and make recommendations for enhancements. Progent has developed two complementary network security inventory packages for external and internal scanning that are priced to meet the restricted budgets of small businesses while delivering enterprise-class evaluations of your network's exposure to assault.

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  • Small Business APs Network Consulting CCIE Certified Small Business WAP571 Online Technical Support
  • Small Office Computer Consulting Company 24-Hour Small Business Network Specialist
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  • Solaris Engineers Biggest Solaris Remote Troubleshooting

  • Microsoft Exchange 2016 Migration Professional
    Microsoft Exchange 2016 Upgrade Planning Information Technology Consulting

    Progent can assist you in all facets of your migration to Microsoft Exchange 2016 such as planning high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; determining storage capacity required for your virtual machines, mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

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  • Specialist BlackBerry Enterprise Server Express Microsoft Certified Expert Remote Consulting BlackBerry Enterprise Server Express

  • Exchange 2010 Migration Professional
    Microsoft Exchange Server 2010 Migration Engineers

    Progent offers comprehensive support for every step of your Microsoft Exchange Server 2010 migration including end-to-end project management, site readiness preparation, project design and documentation, cost estimates of new software and hardware required, suggested vendor sourcing, pilot verification at customer site or at Progent's testing lab, setting up temporary coexistence between Exchange 2010 and Exchange 2003 or 2007, deployment of the production system, decommissioning the old servers, and training for customer's support staff and users.

  • Specialists Windows Active Directory Domain Services Azure AD SSO Computer Engineer

  • ASA and PIX Firewall IT Consultants
    Cisco PIX to ASA upgrade Consulting Services

    Progentís Cisco-Premier network experts offer experienced PIX Firewall consulting services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Extending from compact, plug-and-play desktop appliances for small offices and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible combination of protection, speed and availability for business environments of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and networking services, including powerful application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible administrative tools. Progentís network consultants can help you choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

  • Supplemental Helpdesk Engineer Shared Helpdesk Computer Engineer
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  • Symantec VelociRaptor Security Audit Services Symantec VelociRaptor Auditing

  • ransomware business recovery Specialists
    Dharma ransomware recovery Consultant Services

    Progent's proven ransomware recovery experts can assist you to rebuild an IT network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

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  • Top Computer Consulting Altaro Office 365 Backup Altaro Office 365 Backup Network Consultants
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  • Top Rated Catalyst 9105i Access Point Engineer Catalyst 9100 Series Access Point Computer Consultants

  • Microsoft Financial Software Outsourcing
    Dynamics GP/Great Plains Features Onsite Technical Support

    Progent can help you prepare and execute a smooth move to Microsoft Dynamics GP so that you retain your data, strengthen your protection, enhance your management reporting, take full advantage of Microsoft Office support, and minimize business interruption by creating and following a smart migration plan. Progent can also help educate new Microsoft Dynamics GP users so you don't waste productivity. Progent can improve your financial reports and business analytics by providing Crystal Reports consulting, FRx assistance, and Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to create custom business applications and eCommerce solutions that work transparently with Microsoft Dynamics GP.

  • Top Rated Linux, Windows Consultant Services Linux, Windows Specialist
  • Tracking Service Costs Specialist Service Database Computer Engineer

  • Cisco CCIE Online Networking Group
    Network Support Consultant Online Cisco Certified CCIE

    Progent can assist your organization to utilize Cisco's infrastructure technology to create a solid foundation for your local, cloud-centric, or hybrid-cloud data center and improve operations in key areas including resource consolidation, security and compliance, versatility, availability, and disaster recovery.

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  • Comprehensive Event Management Support and Setup
    Expert Microsoft Certified Technology Consulting MOM 2007

    Progent's Microsoft-certified consulting experts have more than a decade of experience planning, implementing, optimizing and troubleshooting System Center Operations Manager environments and offer organizations of all sizes expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that provides the performance and availability needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive remote or on-premises troubleshooting to help you to remediate critical issues uncovered by Microsoft SCOM 2012.

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  • Urgent Cisco Experts Cisco VPN Remote Support Services VPN Network Consultant
  • VPN Routers Technical Consultant Branch Routers Network Engineer
  • Wave 2 wireless controller Network Consultant 5520 wireless controller Engineer

  • SRST Support
    Voice Over IP Onsite Technical Support

    Progent's Cisco CCIE-certified network infrastructure experts can provide high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.

  • Windows 10 MDT Services Windows 10 OneDrive Online Technical Support
  • Windows 2003 Network Consulting Microsoft Expert Windows 2003 Server Professional
  • Windows Server 2012 R2 Consulting Services Windows 2019 Server Remote Support
  • Windows Server 2012R2 Virtual Fibre Channel Help and Support Windows Server 2012R2 Server Manager Engineer

  • WiFi Security Technology Consulting
    Consultant Services Small Business Wi-Fi

    Progentís Wireless Consulting Services offer a fast, affordable option for businesses of all sizes to integrate, manage and troubleshoot cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and install hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and web-based applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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  • Windows Server 2019 Network Design Consultant Windows Server 2019 Small Business IT Outsourcing Firm Augusta

  • Microsoft and Cisco Authorized Expert Midsize Business Small Business IT Outsourcing Services
    Midsized Business Information Technology Consultant

    Progent provides IT support for medium size companies who have 100 to 250 network users. The medium size company or work group has traditionally been an overlooked part of the market for IT consulting expertise. The cost structures and support access models of large third-party service firms make them too expensive for the typical mid-size company or small medium business (SMB), which commonly has a minimal information technology budget with which to support an IT system whose complexity and capability are frequently similar to the information systems of much bigger companies. Progent's service delivery model, which takes full advantage of remote support, virtual network infrastructure and proactive network monitoring, significantly reduces the network support costs of a small-medium business while offering the small company with big-company service from professional, world-class experts with background in a wide array of midsized business technologies. If your mid-sized organization or small business is looking for levels of network help needed for a mid-size organization without budgeting enterprise prices, contact Progent.

  • Windows Server 2019 with Linux Consultants Windows Server 2019 Hybrid Solutions Computer Consulting
  • Windows Server Essentials Client Computer Backup Engineers Windows Server Essentials Disaster Recovery Specialist
  • Windows and UNIX Specialist UNIX, Windows Specialists
  • Wireless Security Engineers 24-Hour Cisco and Microsoft Certified Wireless Security Technology Professional
  • Work at Home Video Conferencing IT Consulting Remote Workers Video Conferencing Technical Support
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  • JAVA Coder
    Programmer Data warehouse

    If you want to update your corporate web site, create internal websites for purposes such as human resources or employee education, design a high-impact web presence for a new business, or write line-of-business, data-driven custom web applications, Progent can provide skilled and experienced web developers. Progent's experts can also show you how to build and manage a safe, fault-tolerant server and communications network, including off-site and wireless connectivity, to run your web solutions.

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  • iCloud IT Consultant On-site Technical Support iCloud
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