Fast Online Help for Augusta-Richmond County Georgia Computer Networks
Fast Online Technical Support for Augusta-Richmond County SystemsFor businesses located in Augusta-Richmond County Georgia, Progent provides online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online support engineers provide excellent leverage because they possess the practical background and are equipped with the advanced technology needed to solve the majority of network problems rapidly. Efficient support lowers direct expenses since service calls accumulate fewer billable minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally with indirect costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is particularly important for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's billing policy for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike many online service firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing prevent scenarios where speedy. minor repairs somehow end up as large tabs. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies which permit the maximum level of effectiveness for remote technical support and repair for IT networks of any size. Progent provides safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's remote service group to connect to your company's environment remotely without breaching system security.

Progent's sophisticated service reporting system includes comprehensive documentation describing the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of all help delivered to each customer by any engineer. This archive of trouble tickets and repairs is stored as an easily searchable support database that allows Progent's remote technical professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft open up other vast support knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online service experts are able to arrive at optimal solutions promptly.

Remote support offered by Progent to customers in Augusta-Richmond County Georgia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services intended to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center staff of veteran network consultants provides your workers in Augusta-Richmond County Georgia fast contact with a reliable technical support resource with substantial experience delivering phone help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk recognition as a significant enabler of company success, and Progent's target is to fix and not simply report IT issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply remote advanced engineering support and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, programming, and training services, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Augusta-Richmond County Georgia online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so your computer maintenance is proactive rather than reactive. By exposing potential problems before they cause full-scale emergencies, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments powered by a combination of platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Augusta-Richmond County Georgia, Progent's online network support specialists can provide effective and economical IT support the moment your business needs it. More than 15 years of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix computer problems rapidly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your Augusta-Richmond County organization deals with a regular independent support technician or employs a full time IT staff that know how to deal with day-to-day network issues, Progentís Microsoft certified consultants can still offer a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to fix sudden network crises or especially complicated integration problems.

Benefits of Progent's IT Support for Businesses in Augusta-Richmond County Georgia
Progent's remote technical help services allow your Augusta-Richmond County business to enjoy the advantages of on-call, expert IT support without the cost of managing a full-time IT organization. Your network will derive greater business worth by being more available, productive, and secure. Advantages to your business include:

  • Convenient remote expansion of your local support resources
    With most organizations in Augusta-Richmond County Georgia, local network support resources, whether represented by freelance consultants or a full-time IT staff, can deal with the majority of technical issues. However, serious problems can occur when your regular support personnel are overstretched or absent, and some trouble may involve technology that is unfamiliar to your local service technicians. In these instances, Progent's online service experts give you a convenient, quick, and affordable solution to supplement your regular help and to transfer valuable knowledge to improve your capability to handle downstream issues locally.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller offices commonly rely on independent freelance consultants. While independent service people have smaller overhead than big support firms and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the lack of backup personnel may require your business to go without help during an emergency. As your business grows, network downtime and trouble with vital software become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup support experts to make sure your IT system is always up and running.

  • Build a Scalable Basis for Seamless Expansion
    Organizations often begin with an information system created on a shoestring budget. Without a strong framework, band-aid fixes can get thrown onto an unstable foundation. When a network grows, stability and expandability issues can impede the productivity of the organization. These poorly built environments require proper assessment, smart long-term planning, and extensive technical expertise to evolve to a network architecture able to deliver the stable foundation to meet current business requirements and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need guidance and technical training to negotiate an increasingly complicated array of product alternatives capable of promoting business growth and improving efficiency. They do not need a network engineer who is trying to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is designed around a profitable product instead of the genuine needs of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match IT expertise with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical experience, refined remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

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