Fast Remote Technical Support for Augusta-Richmond County Georgia Information Networks
For companies in Augusta-Richmond County Georgia, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the services of CISSP-certified security consultants to help with high-level security design and troubleshooting jobs.
Progent's remote technical support experts offer excellent value because they have the real-world experience and have access to the advanced tools required to solve the majority of network problems rapidly. This reduces immediate costs since solutions require minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally in indirect expenses by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly important in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing model for remote support is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are charged only for the services that you receive. Unlike typical online service companies, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick repairs somehow end up as big tabs. Progent's penchant for handling technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies that permit the highest degree of effectiveness for online help and troubleshooting for IT networks of any size. Progent's online support team can communicate with your computer system remotely without violating corporate security.
Progent's proven technical support database system maintains thorough histories of the support that Progent's clients have received. Progent's staff service personnel have access to the history of all help delivered to every customer by any consultant. This history of problems and resolutions is structured as an easily searchable proprietary knowledge base that allows Progent's online technical experts to share their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft open up additional massive technical support databases and permit priority response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to arrive at optimal resolutions quickly.
Online services provided by Progent to clients in Augusta-Richmond County Georgia include:
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Authorized MS Windows Experts
Progent's Microsoft-premier remote service engineers offer computer system problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide variety of technology support including Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable desktop services to help you business to install, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services include providing Windows 11 planning and upgrade consulting and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing mobile devices.
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Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for networking consultants, and indicates an individual's technical knowledge at the master level. CCIEs know how to resolve the most challenging issues occurring in network design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs offer exceptional value since their deep expertise allows them to resolve problems quickly. In typical instances, less seasoned service providers can struggle for many hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment via state-of-the-art remote support tools to provide fast, safe, and affordable analysis and repair.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity appliances. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Aironet APs consulting help, Cisco WiFi controllers consulting, Cisco VPN and Network Security engineering support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to carry out the time-critical first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineer can assist businesses to locate and quarantine breached devices and guard undamaged resources from being compromised. If your Augusta-Richmond County system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Services
Progent's ransomware recovery consultants can help your Augusta-Richmond County organization to rebuild a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's group of IT security experts have the wide selection of knowledge required to reconstruct all critical components of a compromised system quickly and with minimal loss of data. To find out more, see Progent's ransomware removal and operational continuity services.
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CISM and CISSP Certified Network Security Specialists
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of security services that can enhance the defenses of your Microsoft Windows, macOS and OS X, or Linux network against assaults or assist your business to clean up quickly following a damaging penetration. Security solutions offered by Progent include: thorough data security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; installing firewalls; designing secure techniques for off-site and mobile communication; protecting your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
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Hybrid Cloud Integration

Progent can provide expert remote support services to help companies of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine local resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration services such as Microsoft 365 Exchange Online integration with local Exchange environments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
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UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to address a wide spectrum of information technologies such as system architecture, email systems, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in networks that include Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems promotes fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency online help resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Mac OS X
Sun Solaris
IBM AIX Operating System
HP-UX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, subscription-based services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight suite of outsourced network management services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of in-depth management reporting tools designed to work with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your backup operations and enable transparent backup and rapid restoration of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or application glitches. Managed backup services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected online account and enter your password you are asked to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used as this second form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. To learn more about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Co-Managed Call Desk: Outsourced and Co-managed Call Center Services
Progent's Co-managed Help Desk Service offers a smooth supplement to your core network support resources. User interaction with the Help Desk, provision of support services, issue escalation, trouble ticket generation and tracking, performance metrics, and management of the service database are consistent regardless of whether issues are resolved by your in-house support staff, by Progent, or a mix of the two. You have complete versatility to extend or shrink your part of technical support work as circumstances demand. Progent provides startup deployment and provisioning of the professional services automation software plus workflow documentation, validation and training.
For details about ProSight Shared Support, see ProSight Co-Managed Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. Besides maximizing the protection and reliability of your computer environment, Progent's patch management services allow your in-house IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your information network. Learn more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to execute major initiatives within budget and on time. Progent's special online consulting solutions include:
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Call Center Support
Progent's Help Desk Call Center support programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the top PSA platform for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk staff of seasoned network professionals provides your customers in Augusta-Richmond County Georgia fast communication with an effective technical support resource with years of background providing telephone-based consulting and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a solid contributor to company productivity, and Progent's goal is to resolve rather than just record network issues.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Group can supply online and in-depth engineering support and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for popular Microsoft applications including CRM, Microsoft Project, Office Word, and Office Excel. To find out more information about Progent's consulting, programming, and training services, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center2, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Augusta-Richmond County Georgia remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to suit your business so that your computer maintenance is proactive rather than reactive. By detecting emerging issues before they evolve into crashes, system monitoring can avoid stressful and costly network crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments powered by a mix of OS platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Augusta-Richmond County Georgia, Progent's phone-based network support engineers can deliver professional and economical IT help whenever your business needs it. Over 20 years of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to solve network problems rapidly while avoiding the cost and lost time associated with on-premises service calls.
Even if your Augusta-Richmond County organization relies on a local independent support technician or employs a full time organization that can deal with common computer issues, Progent's Microsoft certified engineers can still provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to solve sudden network emergencies or particularly complicated integration problems.
Details of Progent's Online Network Support for Augusta-Richmond County Georgia
Progent's phone support, remote troubleshooting, system security consulting, and system administration services offer offices in Augusta-Richmond County Georgia unparalleled leverage for your IT investment. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to offices in Augusta-Richmond County Georgia and is also ideal for customers in more remote areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide range of Microsoft support utilities, technical information, and on-going training.
- Per Minute Billing to Minimize Costs
Progent offers online help on a minute-by-minute billing plan, so you are billed only for the services you use. Progent has no minimum charge for phone service and imposes no monthly subscription fee for services delivered during regular working hours. This protects you from facing big bills for quick repairs.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco offers help from on-staff specialists with skill in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic support offerings consist of technology integration, Microsoft Exchange Server expertise, system security design, and shared Help Desk services. Progent's Experts Team offers in-depth consulting support in critical application areas. Support offered by the Application Experts Group includes:
Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management Support and Application Development
Mac Help
Amazon MWS Software Design and Programming
By offering a full service centralized resource for network generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that fit the specific needs of your company.
- Sophisticated Online Access Tools
Protected online access permits Progent's support experts to observe precisely what your customers see. This makes it possible to find fast solutions to issues that might otherwise require an expensive onsite service call. Effective remote access software and experienced engineers together allow Progent to repair most IT problems quickly and economically. Progent is an industry leader in online support and remote system analysis.
- Compatibility with Popular VPN Products
Progent can provide secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24-hour Service for Maximum System Uptime
For companies with vital applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-constrained companies whose workers require instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT background, fine tuned support software, and understanding of enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.
Progent adds value by offering:
- Proven Methodology
Progent's team of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, in the trenches of IT service, executing a broad variety of IT projects for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This guarantees that you get not only expert IT help, but also a consultant with proven methods for applying computer knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site visits by the minute. Consequently, you are billed just for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services provided during normal business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be tempted to allow simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by each consultant to each client. The practice of documenting and organizing service activity results in more effective service and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.