Fast Online Support for Augusta-Richmond County Georgia Networks
Fast Online Technical Support for Augusta-Richmond County SystemsFor organizations located in Augusta-Richmond County Georgia, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value because they have the real-world experience and are equipped with the advanced technology needed to solve most network problems rapidly. This reduces direct costs because solutions require fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally in indirect expenses by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced online technical support expertise is especially helpful in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.

Progent's billing model for remote help is designed to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you owe just for the support that you receive. Unlike many online service firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid situations where quick repairs manage to end up as substantial tabs. Progent's penchant for solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and field-proven methodologies that ensure the maximum degree of efficiency for online help and troubleshooting for information networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's remote service group to connect to your company's computer system without violating system security.

Progent's proven service database application stores extensive histories of the service that Progent's clients have received. Progent's staff consultants have the benefit of the details of services provided to every Progent client by every consultant. This history of issues and fixes is organized as a quickly accessible support database that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft make available other vast support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote consulting experts can come up with optimal solutions in the least time.

Remote technical support services provided by Progent to businesses in Augusta-Richmond County Georgia include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's leading enterprises. Progent's ProSight line of outsourced network management services covers all critical areas of information technology including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service. ProSight DPS products manage and track your data backup processes and enable transparent backup and rapid recovery of vital files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, user mistakes, malicious employees, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. Besides optimizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your IT staff to focus on more strategic projects and activities that derive the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured online account and give your password you are requested to confirm who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized as this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register several verification devices. For more information about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time reporting tools created to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or enhancing your current one, selecting or customizing Help Desk software products to meet the special demands of your company, or adding temporary phone support staff to reinforce your internal Call Center resources to deal with demanding events like software transitions, mass upgrades, or rolling out new business software.

    Progent's Call Center staff of veteran information technology consultants gives your customers in Augusta-Richmond County Georgia immediate access to an efficient technical support group with substantial experience offering telephone-based consulting and online repair service for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center perception as a significant contributor to company productivity, and Progent's intent is to fix and not merely document technical problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts staff provides remote and in-depth engineering support and training in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To find out more on Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center2, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Augusta-Richmond County Georgia remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to suit your environment so that your computer support is proactive and automated. By uncovering emerging trouble spots before they expand into downtime, automated monitoring can minimize inconvenient and expensive service breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that incorporate a mix of operating systems.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent online assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Augusta-Richmond County Georgia, Progent's phone-based computer support specialists are ready to deliver expert and affordable IT support the instant your organization requires it. More than 20 years of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to fix IT problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Augusta-Richmond County company relies on a regular freelance consultant or maintains a full time organization that know how to handle ordinary network issues, Progent's Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to deal with sudden system crises or especially tough integration projects.

Benefits of Progent's IT Support for Organizations in Augusta-Richmond County Georgia
Progent's online technical help services allow your Augusta-Richmond County company to experience the benefits of timely, enterprise-level network support without the expense of maintaining an in-house IT organization. Your network will acquire added business value by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your local IT resources
    With most offices in Augusta-Richmond County Georgia, local computer service providers, whether represented by outside consultants or an internal IT staff, can solve typical technical issues. However, major troubles can spring up when your regular resources are overstretched or absent, and some problems may involve IT products that is unfamiliar to your usual support people. In these instances, Progent's on-call service specialists give you an easy, fast, and affordable solution to supplement your local help and to transfer valuable information to improve your ability to deal with future issues locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller offices commonly depend on independent freelance service providers. While freelance service people carry smaller overhead than big consulting firms and can often charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of reserve personnel may force your business to wait for help during an IT crisis. As your network grows, network unavailability and problems with vital applications become more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of reserve service expertise to make sure your IT system remains available.

  • Create a Scalable Basis for Seamless Expansion
    Businesses typically begin with an information architecture created on a shoestring budget. Without a robust infrastructure, slap-dash repairs often get thrown on top of an unstable foundation. As a company grows, reliability and expandability problems can impede the success of the business. Such badly designed environments require proper assessment, smart strategic planning, and extensive technical knowledge to upgrade to a network architecture that can offer the stable foundation to handle critical business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller organizations need advice and technical education to negotiate an increasingly complex maze of technology options available for promoting business success and improving efficiency. Businesses hardly need a network engineer who is motivated to resell a specific vendor's products. Network consulting and product selling can result in a situation where the proposed solution is designed around a profitable technology instead of the genuine needs of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match IT expertise with the real interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, at the forefront of network support, performing a wide variety of IT tasks for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not only world-class technical capability, but also a support engineer with field-tested approaches for using computer knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help per minute. Consequently, you owe only for received services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces little competition. Businesses who utilize trusted freelance service providers or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 remote tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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    Progent's Microsoft-certified engineers can help you plan, document, carry out, administer, and repair a network-wide move to 64-bit server and client OS software and applications. Progent can help you pilot your 64-bit infrastructure to verify that it supports all of the key 32-bit applications which you want to retain as well as the latest 64-bit versions of applications you wish to run.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to design and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers major improvements in capacity, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and container support.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, enhancing and fixing System Center Operations Manager environments and offer companies of all sizes advanced remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist you to design an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to watch over your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs based on leading practices for monitoring network infrastructure as well as Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or on-premises technical support to assist you to remediate serious problems detected by Microsoft SCOM 2012.

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    Progent offers customized remote training for a range of client apps and environments such as Office and Microsoft 365 Excel, Word, PowerPoint and Project plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Online instruction provides the advantages of conventional in-person seminars, such as instant interaction between students and trainers, but avoids the expenses of travel and the challenge of trying to synchronize the schedules of multiple students. Available to individuals or classes of any size, Progent's live online training allows the instructor to conduct the seminar from a remote facility while the students can be dispersed across an office or across the the U.S. Live online education utilizes proven learning mechanisms such as broadcast white boards, real-time questions, and collaborative desktops. Sessions can be brief and personalized to specific subjects or longer in time and broader in scope.

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    Progent's background delivering Microsoft .NET services and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools enable Progent to create specialized line-of-business programs and eCommerce environments that integrate transparently with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can show you how to create reports that allow you to track your business more effectively, transforming raw information into useful insights into your business.

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    The Contact Center service delivery structure adopted by Progent's Technical Response Center offers small organizations an efficient option to dependence on independent service individuals by offering extensive technical knowledge shared by multiple support groups, optional 24x7 availability of emergency assistance, fast escalation to appropriate engineers for handling even the most difficult issues, service consistency and reliability, prompt follow-up overseen by seasoned service administrators, a selection of convenient techniques for initiating support jobs, plus excellent process visibility enabled by trouble ticket tracking and available through a web portal.

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    Progent's consultants can provide Mac users a variety of services such as workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server help, security services, and custom education. Progent can help clients to upgrade to macOS from Mac OS X or earlier versions of Apple Mac OS X and Progent can provide help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with Apple iPhone support and Apple iPad management, or moving to Apple's iCloud. For business networks based exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of designing, integrating and supporting a network environment that is reliable, secure, fast and able to achieve your organization's objectives.

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    Network monitoring typically consists of tracking a system's resource utilization to help identify data traffic bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring tools that work under Linux or UNIX and can be used to monitor multi-OS environments where UNIX and Windows coexist. Progent's system support consultants can show you how to use both these programs to tune and troubleshoot your network. Progent's UNIX consulting services offer small businesses and programmers help with managing and supporting UNIX and Linux systems that coexist with Microsoft-based products.

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    Remote continuous monitoring, proactive alerts, and periodic analytical reporting are crucial to maintaining the health of your IT system and eliminating preventable and costly downtime. Remote Monitoring and Management solutions have progressed so far that businesses of any size can afford a degree of network stability that was previously limited to large enterprises. Progent offers a variety RMM options available as low-cost services designed to help your company to identify and resolve a an array of network problems before they get big enough to hurt productivity.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small organization's servers in a solution that delivers the highest level of dependability and scalability and is also simple to move to another host. ProSight Virtual Hosting and management services are based upon mature virtualization architectures that enable small and midsize businesses with mixed- platform IT systems to economize significantly on the expense of capital equipment, system support, and network management while benefiting from enterprise-class reliability and an unmatched level of vendor independence.

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    Cisco's security and offsite access solutions for small to medium sized businesses represent a full range of easy-to-administer security hardware and software to help you protect your entire network infrastructure. Cisco's Virtual Private Network line includes switches, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes experienced engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco protection solutions that fit most closely with your business goals.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools by SentinelOne to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats.

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    Progent can assist small businesses to move any part of their network infrastructure to Microsoft Azure. This can simplify IT administration and lower hardware expense. Microsoft Azure offers a comprehensive library of public cloud services and Progent can help you to understand the advantages and limitations of different cloud networking models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure you avoid the typical errors small organizations make when migrating to the cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also help you to configure perimeter firewalls and IPsec VPN connections and also to manage Apple iOS devices and Google Android smartphones and tablets.

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    Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for support services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity does away with large invoices for fast solutions so you won't be forced to permit minor problems to fester.

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