Fast Online Technical Support for Augusta-Richmond County Networks
Fast Online Help for Augusta-Richmond County NetworksFor businesses in Augusta-Richmond County or anywhere in Georgia, Progent offers remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the services of CISSP-certified security experts to handle high-level security architecture and troubleshooting issues.

Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology needed to resolve most network issues rapidly. Efficient support reduces direct expenses because solutions accumulate fewer billable minutes. Remote support also avoids the expense of sending an engineer to your site. Your company saves even more in indirect expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is especially important in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for remote support is structured to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to many online service firms, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing do away with situations where speedy. minor solutions somehow turn into large invoices. Progent's skill at solving problems quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies which promote the maximum level of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to connect to your computer system remotely without violating corporate security.

Progent's advanced customer support database system includes comprehensive histories for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the history of support provided to every customer by any engineer. This archive of issues and responses is structured as a conveniently accessible proprietary database that permits Progent's remote support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with important technology companies including Cisco and Microsoft make available other massive support databases and permit quick access to vendors' in-house support staff so Progent's online service specialists are able to arrive at the most efficient resolutions in the least time.

Remote services available from Progent to customers in Augusta-Richmond County and anywhere in the state of Georgia include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. The ProSight series of network management outsourcing services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Billing charges for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology enables customers to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Call Center Services
    Progent's Call Center service options for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are designed for organizations who don't have the resources to build and maintain an internal Help Desk but who need fast response from an efficient Call Center with professional telephone assistance as well as the technical depth to escalate complex tasks to high-level engineers.

    Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk or improving your current organization, selecting or modifying Help Desk Call Center software to handle the unique demands of your company, or adding occasional online staff to supplement your in-house Help Desk group to deal with unusually busy situations such as software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center staff of experienced information technology consultants provides your clients in Augusta-Richmond County or anywhere in the state of Georgia instant assistance from a large network service group with substantial experience offering phone support and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk perception as a key driver of company success, and Progent's aim is to fix and not just document IT problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Team provides remote advanced consulting support and training in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Augusta-Richmond County, or anywhere in the state of Georgia, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your business so your computer support is proactive rather than reactive. By detecting looming trouble spots before they grow into full-scale emergencies, proactive monitoring can ward off disruptive and costly service breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that support a variety of platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Augusta-Richmond County or throughout the state of Georgia, Progent's phone-based computer support engineers can provide effective and cost-effective system support the moment your organization has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access technology to repair network problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.

Even if your Augusta-Richmond County office has a local freelance support technician or employs a full time IT staff that know how to handle the majority of computer problems, Progent’s Microsoft certified consultants can provide a convenient and seamless remote extension of your local resources in cases when your usual service personnel either lack the availability or the expertise to resolve sudden system emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Organizations in Augusta-Richmond County
Progent's online support services allow your Augusta-Richmond County business to realize the advantages of timely, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your information system will acquire added business worth by being more reliable, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    With most organizations in Augusta-Richmond County or anywhere in Georgia, local network service providers, whether represented by freelance consultants or an internal IT staff, can solve the majority of technical issues. However, major troubles might strike when local resources are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite service technicians. In these situations, Progent's online service professionals offer an easy, quick, and affordable solution to supplement your local resources and to convey valuable information to increase your capability to deal with future issues in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller businesses often depend on independent freelance consultants. While freelance service people have smaller overhead than larger support companies and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the lack of fallback personnel may force your company to go without help during an emergency. As your network expands, network downtime and trouble with critical software are more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of backup support experts to insure your IT system remains up and running.

  • Build a Scalable Basis for Smooth Expansion
    Businesses often start with an information system created on a shoestring budget. Without a robust framework, band-aid fixes often get piled on top of an unstable foundation. When a network grows, stability and expandability issues can hinder the productivity of the organization. These badly built systems need proper analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a network infrastructure able to deliver the solid foundation to handle current business requirements and facilitate downstream growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller organizations need advice and technical education to negotiate an increasingly complicated array of technology options capable of promoting business growth and enhancing efficiency. Businesses hardly need a computer engineer who is trying to sell a certain vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined technology instead of the true needs of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to match IT consulting with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT experience, fine tuned support software, and familiarity with corporate IT allow businesses to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.