Fast and Affordable Online Troubleshooting for Augusta-Richmond County Georgia Networks
Fast Phone Support for Augusta-Richmond County NetworksFor businesses located in Augusta-Richmond County Georgia, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the assistance of CISA and CISSP-certified security experts to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts offer excellent value because they have the practical background and are equipped with the advanced tools necessary to solve most information system issues quickly. This reduces immediate costs since service calls accumulate minimal billable minutes. Online support also avoids the expense of sending a consultant to your site. Your company saves even more with indirect expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is especially helpful in environments that depend on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical online service organizations, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and clean model for billing eliminate scenarios where speedy. minor repairs manage to turn into large tabs. Progent's penchant for handling problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized technologies and proven processes which permit the maximum level of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's Technical Response Center to link to your environment without compromising corporate security.

Progent's sophisticated service database application includes extensive records describing the support that Progent's clients have been provided. Progent's authorized service personnel have access to the details of support rendered to every client by every Progent consultant. This archive of trouble tickets and repairs is organized as a conveniently accessible proprietary knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close associations with important industry leaders such as Cisco and Microsoft make available additional massive technical support databases and permit priority response from vendors' internal engineering staff so Progent's online consulting experts can find the most efficient resolutions in the least time.

Remote support services available from Progent to businesses in Augusta-Richmond County Georgia include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow non-disruptive backup and rapid restoration of critical files/folders, applications, system images, plus virtual machines. ProSight DPS helps your business avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software bugs. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. Besides maximizing the security and reliability of your IT network, Progent's patch management services allow your in-house IT team to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and enter your password you are requested to verify your identity on a device that only you have and that uses a different network channel. A broad range of devices can be utilized for this second form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate several verification devices. To learn more about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth reporting plug-ins designed to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important fields of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced network professionals provides your workers in Augusta-Richmond County Georgia instant access to an effective technical support resource with extensive background offering telephone-based consulting and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a major contributor to company productivity, and Progent's aim is to fix and not simply record technical issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group offers online and in-depth consulting expertise and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for Microsoft business applications such as CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For more concerning Progent's expertise, programming, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center2, extend or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Augusta-Richmond County Georgia online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can tune Operations Manager to suit your environment so that your IT support is proactive and automated. By anticipating possible trouble spots before they cause downtime, system monitoring can avoid inconvenient and costly network breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate a mix of OS platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Augusta-Richmond County Georgia, Progent's phone-based computer support engineers can deliver expert and affordable system help the moment your company needs it. More than two decades of providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity tools to repair network problems rapidly while eliminating the expense and lost time associated with in-person support calls.

Even if your Augusta-Richmond County organization relies on a local independent support technician or employs an in-house organization that can deal with typical computer issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to deal with unexpected system emergencies or especially complicated integration projects.

Advantages of Progent's Network Help for Businesses in Augusta-Richmond County Georgia
Progent's online technical help services enable your Augusta-Richmond County company to experience the benefits of timely, enterprise-level network support without the expense of managing a full-time IT staff. Your network will acquire greater strategic worth by being more available, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    With most companies in Augusta-Richmond County Georgia, local network service providers, whether made up of freelance consultants or a full-time IT staff, can resolve the majority of technical issues. On the other hand, serious problems can strike when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your onsite service personnel. In these instances, Progent's on-call support specialists give you an easy, quick, and economical way to augment your local help and to transfer valuable information to increase your capability to deal with downstream issues in-house.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller organizations commonly depend on independent freelance service providers. Although freelance consultants have smaller internal costs than larger support firms and can often charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the absence of fallback personnel may force your business to wait for assistance during an IT crisis. As your business grows, network downtime and trouble with critical software become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve service expertise to make sure your network stays up and running.

  • Build a Solid Basis for Seamless Growth
    Businesses typically start with an IT architecture created on a shoestring budget. Without a proper infrastructure, band-aid repairs often get thrown on top of an unstable foundation. When a network grows, reliability and expandability problems can impede the productivity of the business. These poorly designed systems require careful analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a system infrastructure able to provide the solid foundation to meet critical business requirements and simplify downstream growth.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller companies require advice and technical education to navigate through an ever more complex maze of technology options capable of promoting business success and improving efficiency. These companies hardly need a network engineer who is trying to sell a certain vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is built around a profitable technology rather than the genuine requirements of a business. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to align IT expertise with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT background, fine tuned support tools, and understanding of enterprise networking enable companies to escape the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, in the trenches of network service, executing a wide variety of IT tasks for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert technical capability, but also a support engineer with proven methods for using computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help per minute. As a result, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has few competitors. Businesses who work with familiar independent service providers or who employ internal support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

An index of content::

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    24-7 macOS and Cisco Security Online Technical Support

    Progent's certified security consultants can show you how to secure your Mac network through expert support offerings including performing security audits, recovery from virus and denial of service attacks, setting up firewalls, implementing safe remote and mobile access, installing automated software for protection against viruses, spam, and directory harvest attacks, and creating a comprehensive security strategy appropriate for the particular objectives of your corporate information system.

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    Our compensation model is built on revenue sharing, so just like working as an independent contractor, your earnings are entirely tied to your work effort. Certain of our support staff focus on lifestyle issues and choose to consult at a more relaxed pace, utilizing our self-determined calendar to pursue individual pursuits like mountain biking, car racing, skiing, surfing, travel, or spending private time with relatives and acquaintances. Others take advantage of the opportunity to make big dollars via lots of effort and extended hours. Progent completely encourages either side of the spectrum plus everything in the middle.

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    Progent offers nationwide online technical support and troubleshooting services for companies who run Apple macOS and OS X networks or whose information systems feature a mix of Apple Mac and Microsoft products. Progent's consultants can provide Apple macOS and OS X users a variety of services including desktop assistance, upgrading to the most recent edition of macOS from earlier editions of Apple macOS or OS X, plus expertise with Mac application software. Progent can also assist your business with Apple iPhone and Apple iPad synchronization and troubleshooting, or moving to Apple's iCloud services. Remote network consulting offers maximum return for your IT budget by preserving client productivity and limiting the time billed for computer repair services. Advanced online access utilities and skilled technicians and engineers combine to enable Progent to solve the majority of network problems without squandering time and expense by traveling to your site. In the vast majority of situations your IT problems can be remediated over the phone or via a combination of phone help and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM premier security specialists to help with the most challenging network issues.

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