Fast and Affordable Online Troubleshooting for Augusta-Richmond County Information Networks
Fast Phone Support for Augusta-Richmond County SystemsFor organizations located in Augusta-Richmond County or anywhere in the state of Georgia, Progent provides online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's online support engineers provide exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools needed to solve most information system problems quickly. Efficient support reduces direct expenses because service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization saves even more in indirect expenses by reducing or avoiding network outages and associated losses stemming from business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced online technical support know-how is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for online help is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the support that you receive. In contrast to many online support firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent situations where quick solutions somehow turn into major tabs. Progent's skill at solving technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of customized technologies and field-proven processes which promote the maximum level of effectiveness for online engineering help and repair for IT networks of all sizes. Progent provides safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to link to your company's computer system without breaching system security.

Progent's advanced technical support reporting system maintains thorough histories describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of all help provided to each client by any consultant. This history of trouble tickets and resolutions is stored as a readily exploitable internal knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft open up other vast support knowledge bases and permit fast access to vendors' in-house support staff with the result that Progent's online service specialists are able to come up with optimal resolutions quickly.

Remote services provided by Progent to customers in Augusta-Richmond County and throughout the state of Georgia include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's top corporations. Progent's ProSight suite of network monitoring and management services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Call Center programs for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent's Help Desk consulting support can aid you in creating an effective new Call Center or enhancing your established organization, selecting or enhancing Call Center software to handle the special requirements of your business, or adding occasional phone support personnel to work with your in-house Call Center resources to deal with demanding situations like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran network experts gives your computer users in Augusta-Richmond County or anywhere in the state of Georgia immediate assistance from an efficient support resource with extensive background offering phone support and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk perception as a key enabler of business performance, and Progent's target is to resolve instead of simply annotate IT problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers online and in-depth consulting expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, programming, and education offerings, see Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Augusta-Richmond County, or anywhere in the state of Georgia, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so your IT support is proactive and automated. By detecting looming issues before they expand into crashes, remote monitoring can minimize disruptive and costly service crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by multiple operating systems.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in Augusta-Richmond County or anywhere in the state of Georgia, Progent's online network support engineers can provide professional and affordable system help whenever your company has to have it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to fix computer problems rapidly while eliminating the cost and lost time that comes with in-person service visits.

Even if your Augusta-Richmond County organization has a local freelance consultant or maintains an in-house organization that know how to deal with typical network problems, Progent’s Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to fix sudden system emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Businesses in Augusta-Richmond County
Progent's remote IT consulting services enable your Augusta-Richmond County organization to experience the benefits of immediate, expert IT support without the cost of managing a full-time IT staff. Your network will acquire greater business value by being increasingly reliable, efficient, and secure. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    With most organizations in Augusta-Richmond County or anywhere in Georgia, nearby computer support resources, whether made up of independent consultants or an in-house maintenance staff, can handle the majority of network issues. On the other hand, IT crises might strike when local support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your local service people. In these instances, Progent's on-call service specialists give you an easy, fast, and budget-friendly solution to augment your local resources and to convey useful information to improve your capability to resolve downstream problems locally.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller offices commonly depend on individual freelance consultants. While independent service people carry less overhead than big service firms and can afford to charge lower rates, they are often overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the absence of fallback help may force your company to wait for help during an emergency. As your company expands, network unavailability and problems with vital software become more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of backup support expertise to make sure your network is always up and running.

  • Create a Solid Foundation for Seamless Expansion
    Companies typically begin with an information architecture created on a modest budget. Lacking a proper infrastructure, band-aid fixes can get piled onto an unstable foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. These poorly built systems require proper assessment, smart strategic planning, and extensive IT knowledge to upgrade to a system infrastructure that can offer the stable foundation to meet vital business requirements and facilitate future expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller offices need advice and technical education to negotiate an ever more complicated maze of technology options capable of accelerating business success and improving productivity. Businesses hardly need a network consultant who is attempting to sell a certain vendor's products. IT support and product sales can lead to a scenario where the recommended solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match technical consulting with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical background, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.