Fast Online Technical Support for Augusta-Richmond County Georgia Networks
Fast Online Help for Augusta-Richmond County SystemsFor organizations in Augusta-Richmond County Georgia, Progent provides online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the assistance of CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's online technical support engineers offer exceptional value because they possess the real-world background and are equipped with the sophisticated technology needed to solve the majority of information system issues rapidly. Efficient support lowers direct expenses because solutions use up minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company benefits even more with incidental costs by minimizing or eliminating system downtime and related losses due to business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting know-how is particularly valuable in environments that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you pay only for the support that you receive. In contrast to many online support firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where fast fixes somehow end up as large bills. Progent's penchant for handling problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-proven processes which ensure the highest degree of efficiency for remote help and troubleshooting for information networks of any size. Progent's online support team can interface to your company's environment remotely without breaching corporate security.

Progent's advanced service reporting system maintains thorough documentation describing all support that Progent's customers have received. Progent's team engineers have the benefit of the specifics of all help delivered to each Progent customer by any Progent engineer. This archive of trouble tickets and resolutions is organized as a conveniently searchable internal knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft open up additional vast technical support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online service experts are able to come up with optimal solutions in the least time.

Remote technical support services provided by Progent to companies in Augusta-Richmond County Georgia include:

ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, subscription-based managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all key facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming tasks. These include health monitoring, patch management, automated repairs, endpoint deployment, backup and restore, anti-virus response, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alert to your specified IT staff and your assigned Progent consultant so that potential problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time management reporting utilities designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology companies to create ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and enable transparent backup and fast recovery of important files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected application and enter your password you are requested to verify who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used for this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. To learn more about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Help Desk Service offers a transparent supplement to your core support organization. End user access to the Service Desk, delivery of technical assistance, problem escalation, trouble ticket creation and tracking, performance measurement, and maintenance of the support database are cohesive regardless of whether incidents are resolved by your internal IT support staff, by Progent's team, or both. You have complete flexibility to expand or reduce your part of support activity as needed. Progent provides initial deployment and onboarding of the professional services automation software as well as workflow documentation, validation and training. To find out more about ProSight Shared Help Desk, visit ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including protection, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information network. In addition to maximizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network consultants provides your computer users in Augusta-Richmond County Georgia fast assistance from an effective network service group with extensive background offering phone consulting and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center perception as a major driver of business success, and Progent's target is to fix rather than just record IT problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff offers online professional engineering expertise and training in specific application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information on Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Augusta-Richmond County Georgia remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By spotting looming issues before they evolve into downtime, proactive monitoring can ward off inconvenient and expensive information system failures. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that support a combination of operating systems.
How Your Augusta-Richmond County Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Augusta-Richmond County Georgia, Progent's phone-based computer support specialists can deliver effective and cost-effective IT support whenever your company has to have it. Over 20 years of offering online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve network problems rapidly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Augusta-Richmond County organization relies on a regular independent consultant or employs a full time IT staff that know how to deal with day-to-day network issues, Progent's Microsoft certified consultants can still provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the time or the expertise to fix unexpected network crises or especially complex integration projects.

Details of Progent's Remote Computer Support for Augusta-Richmond County Georgia
Progent's online support, remote troubleshooting, network security consulting, and system administration services offer offices in Augusta-Richmond County Georgia unparalleled leverage for your support investment. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk support and network administration, Progent's experts can provide your business enterprise-level network support while allowing you to avoid the expense and hassle of carrying a large in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned remote support software, and understanding of corporate IT allow companies to escape the limitations of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional background, at the forefront of IT service, executing a wide variety of technical projects for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not just expert technical capability, but also a consultant with field-tested methods for applying technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services provided during regular business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast fixes so you will not be forced to allow simple problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by each consultant to each client. The discipline of documenting and archiving service records allows more effective support and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who won't let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide 24x7 system monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    CISM Auditing

    Progent can provide the support of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee describes the core competencies and international standards of skill that IT security professionals are required to master. It provides business management the assurance that consultants who have earned their CISM certification have the experience and capability to deliver effective security management and support services.

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