Fast and Affordable Remote Technical Support for Augusta-Richmond County Georgia Computer Networks
Fast Remote Help for Augusta-Richmond County SystemsFor companies in Augusta-Richmond County Georgia, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the assistance of CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online support experts offer exceptional leverage because they have the real-world experience and have access to the sophisticated tools required to solve most network problems rapidly. Efficient support lowers immediate costs because solutions require fewer billable minutes. Online help also avoids the cost of sending an engineer to your site. Your organization saves additionally in incidental costs by minimizing or eliminating system outages and associated costs stemming from business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive online consulting experience is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you actually get. Unlike many online service companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where fast solutions somehow turn into large bills. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven processes which permit the highest degree of efficiency for online technical support and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's remote service group to interface to your environment remotely without violating network security.

Progent's sophisticated technical support reporting application stores detailed documentation describing the service that Progent's customers have received. Progent's team engineers have access to the records of support delivered to every customer by any engineer. This database of anomalies and resolutions is structured as a readily exploitable internal database that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional extensive support databases and allow fast response from vendors' internal engineering staff so Progent's online consulting experts are able to determine optimal solutions in the least time.

Online services available from Progent to businesses in Augusta-Richmond County Georgia include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced technology used by many of the world's top enterprises. The ProSight suite of network monitoring and management services covers all key areas of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and fast restoration of vital files, apps, system images, and virtual machines. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of all sizes a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your computer network, Progent's patch management services permit your IT staff to concentrate on more strategic initiatives and activities that deliver the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected online account and enter your password you are asked to confirm your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this second form of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To learn more about Duo identity validation services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time management reporting tools designed to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows customers to execute major initiatives economically and on time. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting expertise can support you in creating an effective new Help Desk or improving your current one, selecting or modifying Call Center software products to handle the particular demands of your business, or adding occasional online personnel to work with your in-house Help Desk Call Center resources to handle unusually busy situations like software transitions, mass updates, or rolling out new applications.

    Progent's Call Center team of seasoned network consultants gives your computer users in Augusta-Richmond County Georgia rapid communication with a dependable technical support group with substantial experience offering telephone-based support and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk perception as a major enabler of company success, and Progent's goal is to fix and not merely report network problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group provides phone-based and in-depth consulting support and training in specific application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center2, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Augusta-Richmond County Georgia online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can configure Operations Manager to accommodate your environment so that your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they evolve into downtime, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks based on a variety of OS platforms.
How Your Augusta-Richmond County Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Augusta-Richmond County Georgia, Progent's phone-based computer support specialists can deliver professional and economical IT help whenever your business needs it. More than two decades of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to fix computer problems rapidly while eliminating the cost and lost time associated with on-site support calls.

Even if your Augusta-Richmond County organization has a regular independent consultant or employs a full time organization that know how to deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants are available to provide an easy and seamless remote expansion of your local resources for situations when your regular service personnel either lack the availability or the experience to solve unexpected system crises or particularly challenging integration problems.

Features of Progent's Remote Computer Support for Augusta-Richmond County Georgia
Progent's phone help, remote repair, system security consulting, and system administration services offer offices in Augusta-Richmond County Georgia unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk support and network management, Progent's professionals can provide your office enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT knowledge, refined support software, and familiarity with corporate IT enable offices to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, at the front lines of network service, performing a wide variety of IT tasks for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This means that you get not only expert IT capability, but also a consultant with proven approaches for applying computer knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces few competitors. Businesses who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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