Fast and Affordable Online Support for Augusta-Richmond County Georgia Information Networks
Fast Remote Support for Augusta-Richmond County SystemsFor organizations located in Augusta-Richmond County Georgia, Progent offers remote technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online support experts offer excellent value due to the fact that they have the real-world experience and have access to the sophisticated tools necessary to resolve most information system problems quickly. This lowers immediate expenses since solutions require fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization benefits additionally in incidental costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced online technical support know-how is especially important for organizations that rely on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing model for remote support is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to many online support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing save you from situations where speedy. minor fixes manage to turn into major invoices. Progent's skill at solving problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven methodologies that ensure the highest degree of effectiveness for online technical support and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to access your network remotely without compromising system security.

Progent's powerful technical support reporting system includes extensive histories for the support that Progent's customers have been provided. Progent's authorized consultants have access to the details of all help rendered to each Progent customer by any consultant. This archive of problems and resolutions is structured as a quickly retrievable proprietary knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft open up other extensive technical databases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote consulting experts can arrive at optimal resolutions in the least time.

Online support services offered by Progent to companies in Augusta-Richmond County Georgia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same advanced technology used by many of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to complete critical projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent’s shared Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of experienced information technology experts provides your workers in Augusta-Richmond County Georgia rapid access to a reliable support group with extensive experience delivering phone support and remote repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a significant enabler of company productivity, and Progent's goal is to fix and not merely report technical issues.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Team provides phone-based and in-depth engineering expertise and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, customization, and training offerings, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Augusta-Richmond County Georgia online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so your computer support is proactive and automated. By exposing emerging trouble spots before they grow into full-scale emergencies, proactive monitoring can minimize stressful and costly information system crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a mix of OS platforms.
How Your Augusta-Richmond County Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Augusta-Richmond County Georgia, Progent's phone-based network support specialists can provide professional and economical system support the instant your business requires it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix computer problems quickly while avoiding the cost and lost time associated with in-person support calls.

Even if your Augusta-Richmond County business works with a regular independent support technician or employs an in-house IT staff that can handle ordinary computer problems, Progent’s Microsoft certified consultants can provide an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to deal with unexpected network crises or particularly tough integration projects.

Benefits of Progent's Network Help for Organizations in Augusta-Richmond County Georgia
Progent's online network troubleshooting services allow your Augusta-Richmond County organization to experience the benefits of immediate, expert network support without the expense of managing an in-house IT organization. Your network will derive added strategic worth by being more available, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    For most companies in Augusta-Richmond County Georgia, local computer support providers, whether represented by outside consultants or an internal maintenance staff, can deal with typical technical issues. On the other hand, major troubles can occur when local support personnel are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call service specialists offer an easy, quick, and budget-friendly solution to augment your local help and to pass on valuable information to improve your ability to resolve future problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller offices commonly rely on independent freelance consultants. While independent consultants have less internal costs than big support companies and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the absence of reserve help may require your business to wait for help during an emergency. As your company grows, network downtime and problems with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of reserve service experts to make sure your IT system remains available.

  • Build a Scalable Basis for Seamless Expansion
    Organizations typically begin with an information architecture created on a shoestring budget. Lacking a strong framework, slap-dash fixes often get piled onto a shaky foundation. As a company grows, reliability and expandability issues can impede the productivity of the organization. These poorly designed environments require careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a system infrastructure that can deliver the solid foundation to meet critical business requirements and ease future expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller companies require guidance and technical education to negotiate an ever more complex array of product options available for promoting business success and enhancing efficiency. Businesses do not need a computer consultant who is motivated to resell a certain vendor's technology. Network support and product selling can result in a situation where the proposed solution is designed around a profitable product instead of the true requirements of a business. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to align technical expertise with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, at the front lines of IT service, performing a wide range of IT tasks for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This means that you get not just world-class technical help, but also a support engineer with proven approaches for applying computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person visits by the minute. As a result, you pay only for received services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be forced to permit less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or small support firms who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation sent by each consultant to every client. The discipline of detailing and archiving support activity allows more effective service and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide 24x7 network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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    IT Training Technology Consulting Services

    Progent practices information transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has few competitors. Small businesses who utilize trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient.

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    • Cisco Certified Configuration Immediate IT Staffing Services
    Short Term Staff Augmentation Network Consultants

    Progent's temporary staff augmentation services enable organizations to respond to sudden increases in demand for IT professionals without dealing with the costs and hassle associated with vetting and recruiting experienced technical help and without adding to your permanent workforce.

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    • Specialist Apple macOS and OS X
    iPhone 5 Integration Services

    Progent's consultants can provide Apple macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Apple Mac integration with Windows networks, Entourage and Exchange Server expertise, network protection services, and custom education. Progent can assist clients to migrate to macOS from OS X or other earlier versions of Apple OS X and Progent can provide help with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with Apple iPhone integration and Apple iPad management, or migrating to iCloud. For business environments based solely on Mac OS X or for systems with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of planning, integrating and maintaining a network environment that is reliable, secure, efficient and able to achieve your company's objectives.

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    • WatchGuard Firewall Network Consultants
    WatchGuard Firebox M4600 Firewall Computer Security Specialist

    Progent provides support expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and manage a WatchGuard Firewall product that aligns with your security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewalls or upgrade efficiently to current WatchGuard firewall solutions.

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    • SMS Upgrade Online Support Services
    SMS Server 2003 Upgrade Technology Consulting Services

    Microsoft Systems Management Server provides added capability for change and configuration management of Windows-powered systems through introducing Feature Packs. Feature Packs lower the net administrative costs of managing and deploying software by making it easier to copy system images, control mobile devices, and run management tools. In addition to advising you about techniques to cut management expenses by deploying SMS 2003 Feature Packs, Progent's consultants can show you how to plan and perform IT projects that cover areas that Feature Packs are intended to streamline. Progent's migration and update services can lower spending and reduce business disruption as you transition to new operating systems and applications. Progent's wireless engineers can show you how to develop efficient procedures and standards to manage PDAs and smart mobile phones so your mobile workforce remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you design a security strategy that incorporates policies, procedures and IT products to keep your IT network protected.

  • Microsoft Azure AD configuration Integration Azure Disaster Recovery Consulting
  • Microsoft Certified Expert SMS 2003 Upgrade Consultants SMS 2003 Upgrade On-site Technical Support

    • SMS Server 2003 Migration Specialist
    IT Services SMS Upgrade

    Progent’s Microsoft certified consultants provide small and medium size businesses enterprise-grade consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to deliver important applications quickly and automatically to appropriate workers, lower product costs and adhere to licensing agreements by understanding patterns of usage, improve Windows security by increasing your awareness of vulnerability and by delivering critical updates, manage your external workforce through industry standards independent of connection or geography, and lower operational expenses by efficiently exploiting the management capabilities incorporated into Windows. Progent’s SMS engineers can show you how to use SMS effectively for automated software and application installation, security patch control, and asset monitoring management including program and appliance inventory.

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  • Microsoft Dynamics NAV Applications Consulting QuickBooks Pro Technical Support Services
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    • Configuration Progent Management Team
    Progent Management PC Consulting

    Progent's management team consists of seasoned professionals with decades of background providing network consulting services, troubleshooting, and strategic information system planning to organizations ranging from startups to global enterprises. Great support requires great personnel, and Progent has put together a management team able to provide customers with the top service value available anywhere.

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    • Chief Information Officer Consulting
    Support Part-Time CIO

    Progent can provide the part-time assistance of a veteran CIO who can provide a broad perspective to assist you select and support network technology to match your present needs and that can be a firm basis for your growth. Progent's part-time or temporary CIO consulting services offer economic advantages to organizations who want to maximize the benefits from their network investment but who are without the budget or unwilling to add one more executive-level position to their full-time staff. Because Progent is vendor-agnostic, with a large staff of consultants certified to support all major OS platforms and networking technologies plus a broad range and business applications, Progent is in an ideal position to provide unbiased advice along with advanced technical support for developing information systems that match the particular requirements of your organization.

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    • Router Education
    Windows Knowledge Transfer

    Progent is committed to information transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can focus on providing high-value skills where Progent faces little competition. Medium-size companies who work with familiar independent service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and productive.

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  • On-site Technical Support Dynamics GP Power BI Microsoft Dynamics GP Great Plains Software Online Consulting
  • Online Help SQL Server 2017 SQL Server 2017 Analysis Services Consultant
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  • Operations Manager Onsite Technical Support Comprehensive Event Management Support
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    • Microsoft Office XP Engineer
    Repair Microsoft Office 2003

    Progent’s IT outsourcing packages provide affordable network support for small companies. Whether it involves planning system architecture, creating an in-house Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your network, or building a web-based eCommerce solution, outsourcing your network engineering services can contain costs and eliminate risks, permitting network support expenses to grow in a more linear and manageable fashion than is possible by assembling a bulky, all-purpose in-house network support staff. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you create a protected and highly available network architecture for your vital business software based on Microsoft Windows including Microsoft Office XP, Office 2003, and Office 2000.

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  • Penetration Testing Computer Security Specialist Urgent Security Penetration Testing Protection

    • SCCM 2016 and Windows Server 2016 Network Consultants
    SCCM 2016 Endpoint Protection Setup and Support

    Configuration Manager 2016 automates application and device provisioning at scale, simplifies security and compliance settings control, inventories network resources, guards against company data leakage, performs health reporting, enables safe self service, and offers a single point of control for administering multi-OS ecosystems running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud integration experts can help you with any aspect of planning, implementing, operating and troubleshooting a SCCM 2016 deployment for on-premises, cloud, or hybrid environments.

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    • 24/7 ProSight Windows Server Management Consultant Services
    ProSight Remote Desktop Monitoring Network Engineer

    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt your business.

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    • Cisco Access Point Computer Systems Consulting
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    Progent offers rapid online access to Cisco CCIE network infrastructure consultants. Progent's CCIE consultants can link to your environment via advanced remote diagnostic tools to provide fast and economical analysis and remediation of critical network infrastructure issues.

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  • Providers PC Desktop Microsoft and Mac Desktop Small Business Server Support

    • Small Business Private Clouds Professional
    Private Cloud Hosting Services Professional

    Progent's Private Cloud Hosting outsourcing provides comprehensive hosting of a small organization's servers in an environment that delivers the maximum level of availability and expandability and is in addition simple to migrate to another host. Progent's Private Cloud Hosting options are based on proven virtualization platforms that allow small and midsize companies with multi- platform environments to economize dramatically on the expense of capital equipment, system support, and network management while achieving world-class fault tolerance and an unprecedented level of vendor flexibility.

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    • 24/7 Microsoft Office Access Reporting
    24x7x365 Microsoft Office Access Development

    Progent can provide affordable online support for all releases of Microsoft Access including desktop and browser-based versions and can provide expert assistance for Access application development, database conversion, performance tuning, report design, and maintenance. Progent also offers tailored webinar training for Access application programming and database administration.

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    • Microsoft Exchange Server 2016 Upgrade Planning Professionals
    Immediate Microsoft Exchange 2016 Migration Planning Onsite Technical Support

    Progent can help you in any and all facets of your migration to Microsoft Exchange 2016 such as planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; determining storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing for fault-tolerant client access services; designing, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

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    • Remote Consulting Cisco VoIP Phones and CallManager
    Cisco VoIP Phones and Collaboration Support and Help

    Progent's Cisco-certified VoIP phone and video IP phone experts can help your business to integrate, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the latest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally known as CallManager, or with Unified Communications Manager Express (CME) to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified Communications Manager applications that include Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's consultants can deliver support with any facet of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, deploying ISR G2 routers with CUBE internetworking capability, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.

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    • Engineer ASA 5500-X Firewall with Firepower
    Firepower Specialist

    The latest generation of Cisco ASA 5500-X Series of firewalls with Firepower Services offer significantly more bang for the buck than Cisco's previous firewalls and have superseded the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-premier CCIE network experts can help you to manage your current PIX or Cisco ASA 5500 security appliances and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, deploy, tune, manage and troubleshoot firewall environments built on ASA 5500-X firewalls with Firepower Services.

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  • Augusta-Richmond County, Georgia Support Outsourcing
  • SQL Server 2014 Small Business Computer Consulting Companies Augusta Georgia Outsourcing Technical Support SQL Server 2014 Augusta, GA
  • SQL Server 2019 and Python Remote Troubleshooting SQL Server 2019 Standard Remote Technical Support
  • Security Auditing Juniper Networks NetScreen Juniper NetScreen VPN Computer Security

    • Troubleshooting Dynamics GP/Great Plains Features
    24x7 Microsoft GP/Great Plains Technical Consultant

    Progent’s Microsoft certified consultants offer a range of consulting services for Dynamics GP/Great Plains. Dynamics GP is a Microsoft financial platform and corporate management tool based, like all Microsoft financial tools, on the scalable and familiar foundation of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the latest edition of Microsoft accounting software in the Microsoft Dynamics GP/Great Plains line, provides a cost-effective tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is easy to install and integrate, and with its segmented design you can license only the functions you currently require, with the ability to add clients and increase functionality when necessary. Progent’s Microsoft Dynamics GP/Great Plains Software support experts can help you deploy, configure and manage Microsoft Dynamics GP 2010 as well as earlier editions of Dynamics GP/Great Plains.

  • Server Install Cisco Access Point Cisco VoIP Technical Consultants
  • SharePoint Support Augusta Georgia Microsoft SharePoint Setup and Support Augusta, GA
  • Emergency Server Administration Augusta-Richmond County
  • Small Business Migration Consulting Small Business Outsourced IT Management Services
  • Small Business Wireless Support Outsourcing Office Wireless Technology Consulting
  • Small Office Computer Network Providers Small Business Information Technology Consultants
  • Small Office Small Business Computer Consultants Remote Small Business Small Business Computer Consultant
  • Solaris Information Technology Consulting Solaris Technical Support

    • Intune Mobile Device Management Small Business IT Consulting Company
    Workspace ONE Endpoint Management Network Consulting Experts

    Progent's Microsoft-certified engineers can help your company to automate desktop software update management by providing expertise with management tools such as Microsoft System Center Configuration Manager 2007, SMS 2003, and Windows Server Update Services.

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  • Support Outsourcing Shared Call Center Online Support Supplemental Service Desk

    • Consult ProSight certificate expiration management
    Consultant Services ProSight SSL certificate management

    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it.

  • System Center 2007 Technology Consulting SCOM 2012 Fabric Monitoring Onsite Technical Support
  • System Center 2016 Migration Network Consultant 24x7x365 System Center 2016 Data Protection Manager IT Consulting
  • Technical Consultant Small Business WAP321 Technology Consulting Services Small Business 100 Access Point
  • Technology Consulting Services Palo Alto Networks PA-3000 Series Firewalls Palo Alto Networks PA-Series Firewalls Testing
  • Top IT Consultants Dynamics GP Software Great Plains Migration IT Services
  • Top Ranked Support and Help At Home Workers Video Conferencing Remote Workforce Video Conferencing Remote Support
  • Top Rated Firepower Services IT Consultants Firepower Services Support and Setup
  • Top Rated Professional Meraki MR53 Access Point Emergency Meraki Access Point Security Computer Consulting
  • Top Rated Training Network 24-Hour Training Operating System
  • Ubiquiti UniFi Security Gateway Professionals Remote Ubiquiti UniFi WiFi AP Consulting Services

    • Cisco ASA Firepower Online Consulting
    Cisco Firepower 9300 Series Firewalls Online Support Services

    The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer substantially more value than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-premier CCIE network experts can assist you to maintain your current PIX or ASA 5500 firewalls and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, integrate, tune, manage and troubleshoot firewall environments based on ASA firewalls with Firepower Services.

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  • VMware vCloud Director vCD Consulting Services VMware vRealize Automation vRA Services
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  • Voice Over IP Remote Support Services SPA300 Series IP Phone IT Consulting
  • WatchGuard VPN Cybersecurity Organizations Firewall Audit WatchGuard Firebox T35 Firewall
  • Windows 7 Migration Online Help Urgent Microsoft Windows 7 On-site Technical Support
  • Windows Applications on macOS Engineer Remote Desktop Connection Client for Mac Specialist
  • Windows Server 2012 R2 Security Professionals Windows Server 2012 R2 Clustering Consultant
  • Windows Server 2012R2 Active Directory Consultancy Windows Server 2012R2 Server Manager Technology Consulting Services
  • Windows Server 2012R2 Virtual Fibre Channel Computer Consultants Windows Server 2012R2 Storage Spaces Integration
  • Wireless Bridge Remote Support Services Cisco wireless controller Technical Support Services
  • Wireless LAN Remote Support Specialists 802.11ac Wi-Fi Network

    • 24x7x365 Fault Tolerant Network Specialists
    Microsoft Certified Remote Support Services High Availability Networks

    Progent’s Disaster Recovery/Business Continuity consultants have extensive backgrounds helping small and mid-size businesses to minimize network downtime by offering affordable online consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT architecture, backup/restore solutions, and transparent system maintenance. Progent’s business continuity experts can assist your company to plan and validate a sensible business continuity strategy that matches your business goals and budget. Progent’s disaster recovery specialists can help you to architect, implement, and manage resilient technologies including non-stop Internet access, virtualized servers, fail-over clustering, network load balancing, continual off-site backup, and multi-location hot backup centers.

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