Fast and Affordable Remote Technical Support for Augusta-Richmond County IT Networks
For companies in Augusta-Richmond County or anywhere in Georgia, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve complex infrastructure problems, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote support experts offer excellent value because they have the real-world background and have access to the sophisticated tools required to resolve the majority of network problems quickly. Efficient support reduces direct costs because solutions accumulate fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding system downtime and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support experience is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's pricing model for online help is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you are charged just for the services that you actually get. Unlike many online service firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate situations where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for dealing with problems efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized tools and proven methodologies that allow the maximum degree of effectiveness for remote engineering help and troubleshooting for information networks of any size. Progent provides protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to interface to your company's network without breaching network security.
Progent's advanced technical support reporting system includes extensive histories describing all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of support provided to each customer by any engineer. This archive of trouble tickets and resolutions is organized as an easily exploitable support database that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's remote service experts are able to arrive at optimal resolutions quickly.
Online technical support services provided by Progent to customers in Augusta-Richmond County and throughout the state of Georgia include:
Authorized Windows Experts
Progent's Microsoft-premier online support experts can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration expertise, Skype for Business Server migration support, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop services to assist your business to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and indicates an individual's networking knowledge at the expert level. CCIEs can handle the most difficult challenges occurring in network design, deployment, management, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating software updates. CCIEs represent an excellent value since their broad expertise permits them to resolve problems rapidly. In typical cases, less qualified consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE engineers can tie into your environment by means of advanced on-line support tools to provide quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's market leading selection of networking devices. Cisco infrastructure expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting services, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point layout and configuration, Cisco Aironet APs consulting help, Cisco wireless controllers consulting, Cisco VPN Integration services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Experts
Progent's certified CISM and CISSP security and compliance experts offer a variety of system protection solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help your company to clean up rapidly following a serious penetration. Security solutions offered by Progent include: comprehensive information security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; setting up firewalls; establishing secure techniques for remote and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting services to help businesses of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that combine local IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to address a broad spectrum of computer technologies such as network infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in environments that include Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to MS Windows or Linux solutions. Progent's group-oriented approach to resolving network issues enables fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important fields of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Augusta-Richmond County Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Call Center service options for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk sharing services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center staff of experienced information technology consultants provides your clients in Augusta-Richmond County or anywhere in the state of Georgia immediate contact with a reliable support group with extensive background delivering telephone-based help and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a significant driver of company success, and Progent's target is to fix rather than simply track technical issues.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Group provides remote professional engineering expertise and education in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Augusta-Richmond County, or anywhere in the state of Georgia, remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your business so that your network maintenance is proactive and automated. By spotting potential issues before they cause network outages, system monitoring can minimize stressful and costly information system breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a variety of OS platforms.
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Augusta-Richmond County or throughout the state of Georgia, Progent's online computer support engineers are ready to provide professional and affordable system support the instant your company needs it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix network problems quickly while avoiding the cost and lost time that comes with in-person service visits.
Even if your Augusta-Richmond County organization has a local freelance support technician or employs an in-house organization that can handle common computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to resolve sudden system emergencies or especially complex integration projects.
Details of Progent's Remote Network Services for Augusta-Richmond County
Progent's online help, Internet-based repair, system security expertise, and system administration services give businesses in Augusta-Richmond County or throughout the state of Georgia unparalleled leverage for your support budget. Whether you need one-time phone support and remote network repair or full-time Help Desk services and network administration, Progent's experts can provide your business enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Augusta-Richmond County and is also ideal for customers in geographic areas of Georgia that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent provides remote help on a by-the-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum fee for online support and imposes no periodic retainer for services provided during normal business hours. This saves you from paying big bills for routine fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from on-staff specialists who have experience in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic support services include technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk Co-management services. Progent's Experts Team can provide world-class consulting expertise for specific business applications. Support available from the Application Experts Team covers:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Application Programming
MySQL Project Management and Software Development
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient one-stop resource for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that match the special needs of your company.
- Sophisticated Remote Access Software
Protected remote access permits Progent's support experts to see precisely what your users see. This makes it easier to produce fast solutions to problems that could otherwise demand an expensive onsite visit. State-of-the-art online connectivity tools and expert engineers combine to allow Progent to repair most network problems quickly and economically. Progent is an industry leader in online troubleshooting and automated system tracking.
- Compatibility with Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for Maximum System Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-conscious offices whose workers require instant recourse to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical expertise, fine tuned support software, and familiarity with corporate IT allow offices to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, at the forefront of IT service, performing a broad range of IT projects for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This means that you get not only world-class technical capability, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person help per minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization fee and requires no retainer for support services provided during normal working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be tempted to permit simple problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by each staff member to each client. The practice of documenting and organizing service records allows more efficient support and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide 24x7 network tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.