Immediate Remote Help for Augusta-Richmond County Georgia Information Networks
Urgent Online Support for Augusta-Richmond County SystemsFor companies located in Augusta-Richmond County Georgia, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISA and CISSP-certified security experts to help with advanced security design and troubleshooting jobs.

Progent's online support experts provide excellent leverage because they have the practical background and have access to the sophisticated technology needed to resolve the majority of network issues quickly. Efficient support lowers immediate expenses because solutions require minimal billable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company benefits additionally with indirect costs by reducing or avoiding system downtime and related losses due to business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed only for the support that you receive. In contrast to typical remote support firms, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent scenarios where fast repairs manage to turn into big bills. Progent's penchant for handling technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized technologies and field-tested processes that ensure the maximum level of efficiency for remote technical support and repair for IT systems of all sizes. Progent's remote service group can link to your system without violating network security.

Progent's advanced service database system stores extensive histories for all service that Progent's customers have been provided. Progent's authorized engineers have access to the history of assistance rendered to each Progent customer by any Progent consultant. This history of issues and resolutions is organized as a quickly searchable proprietary knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to arrive at optimal resolutions promptly.

Remote technical services offered by Progent to companies in Augusta-Richmond County Georgia include:

ProSight Subscription-based Services for Small and Mid-size Businesses
Progent provides a family of low-cost, subscription-based managed services designed to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight line of outsourced network management services covers all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your network, server, and desktop devices by offering tools for performing common tedious tasks. These include health monitoring, patch management, automated repairs, endpoint configuration, backup and recovery, A/V defense, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alert to your designated IT personnel and your assigned Progent technical consultant so that emerging issues can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth reporting plug-ins created to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup technology companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and rapid recovery of important files/folders, apps, system images, and VMs. ProSight DPS helps your business recover from data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or software glitches. Managed services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a protected application and enter your password you are asked to confirm your identity via a device that only you have and that is accessed using a separate network channel. A broad range of devices can be utilized as this second form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register several validation devices. For more information about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed Call Center Services
    Progent's Shared Help Desk Service offers a smooth supplement to your core IT support team. User access to the Service Desk, delivery of technical assistance, escalation, trouble ticket generation and updates, efficiency metrics, and management of the support database are cohesive whether issues are resolved by your internal IT support resources, by Progent's team, or both. Your business has complete flexibility to extend or reduce your part of support work as needed. Progent provides initial deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, validation and education. For more information about ProSight Shared Help Desk, see ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete threat progression including protection, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving IT system. In addition to maximizing the security and functionality of your IT network, Progent's patch management services free up time for your IT staff to concentrate on more strategic initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows customers to complete major projects economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or enhancing your current organization, selecting or modifying Help Desk Call Center software products to meet the particular requirements of your business, or adding temporary online staff to supplement your internal Help Desk Call Center team to deal with unusually busy situations such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center team of experienced network consultants gives your customers in Augusta-Richmond County Georgia immediate assistance from a reliable support resource with extensive background delivering phone support and remote repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a solid driver of company success, and Progent's aim is to resolve instead of merely track network issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Team offers phone-based and in-depth consulting support and training in specific business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To read more concerning Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Augusta-Richmond County Georgia remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager for your business so your network support is proactive and automated. By exposing possible problems before they cause full-scale emergencies, system monitoring can head off inconvenient and costly information system failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems powered by a combination of platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in Augusta-Richmond County Georgia, Progent's online computer support specialists are ready to provide effective and cost-effective system help the instant your company requires it. Over two decades of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to solve IT problems quickly while avoiding the cost and lost productivity that comes with on-premises support calls.

Even if your Augusta-Richmond County organization works with a regular freelance consultant or employs a full time IT staff that can handle typical computer issues, Progent's Microsoft certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to fix unexpected network crises or particularly challenging integration projects.

Features of Progent's Remote Computer Support for Augusta-Richmond County Georgia
Progent's phone help, remote troubleshooting, network security expertise, and network management services give businesses in Augusta-Richmond County Georgia unparalleled leverage for your IT investment. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk support and network administration, Progent's professionals can deliver your office world class network support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical background, refined support tools, and familiarity with corporate IT allow businesses to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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