Remote Network Support Services for

Fast and Affordable Online Support for Augusta-Richmond County Information Networks
For companies located in Augusta-Richmond County or anywhere in Georgia, Progent offers remote help for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified consulting experts have provided remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the assistance of CISSP-accredited security consultants to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools needed to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses since service calls use up minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding system downtime and associated costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is particularly valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your network support dollar. Progent charges per minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike typical remote support firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and simple model for billing do away with situations where fast repairs manage to turn into major invoices. Progent's skill at solving problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and proven methodologies that allow the maximum degree of efficiency for remote engineering help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to access your environment remotely without breaching network security.

Progent's powerful customer support reporting system stores thorough records of the support that Progent's customers have received. Progent's authorized consultants have access to the records of assistance delivered to every client by any engineer. This database of trouble tickets and solutions is organized as a quickly exploitable support database that permits Progent's online support engineers to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working associations with key vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow quick response from vendors' in-house engineering staff so Progent's online service specialists can determine the most efficient resolutions quickly.

Remote support available from Progent to clients in Augusta-Richmond County and throughout the state of Georgia include:

• Authorized MS Windows Experts
  Progent's Microsoft-certified remote service experts offer network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a wide range of technology support including Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration, Windows Server 2008 maintenance, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 development, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server planning, Microsoft Office Access Application Development, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to assist you company to deploy, configure, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your desktops and web-facing tablets and smartphones.

• Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and certifies a person's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most complex challenges occurring in network planning, deployment, administration, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or locating software updates. Cisco CCIEs are an excellent cost-effectiveness because their deep experience allows them to find solutions for problems rapidly. In many instances, less seasoned engineers can wrestle for hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment via advanced remote support technology to perform efficient, secure, and economical analysis and repair.

  Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's popular selection of infrastructure devices. Cisco technology support provided by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Access Points planning and integration help, Cisco WiFi controllers consulting, Cisco VPN and Security engineering help, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.

• CISM and CISSP Certified System Security Professionals
  Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your business to clean up rapidly following a damaging breach. Security support services available from Progent include: in depth network security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; configuring firewalls; building secure techniques for remote and mobile communication; protecting your email system against spam and directory harvest attacks; and offering round-the-clock network monitoring.

• Cloud Integration Solutions
  Progent can provide expert online support services to help businesses of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.

• VMware Site Recovery Manager and NSX Planning and Deployment
  VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and manage a DR solution powered by VMware SRM.

  Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the physical components making up the underlying IP network.

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to cover a wide range of computer technologies including network architecture, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from older applications to Windows or Linux environments. Progent's group-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.

  Major Linux platforms for which Progent can provide expert support include:
  — RedHat Linux
  — SUSE
  — Debian GNU/Linux
  — Slackware Linux
  — Ubuntu
  

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat lifecycle including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Billing rates for ongoing consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's special online consulting services include:

• Help Desk Support
  Progent's Call Center service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are designed for businesses who lack the budget to support an internal Help Desk Call Center but who want quick response from an efficient Call Center with proficient telephone support plus the expertise to escalate the most challenging trouble tickets to advanced engineers.

  Progent’s Virtual Help Desk Call Center is designed for larger companies and operates as a transparent addition to your established Help Desk staff. Progent's Virtual Call Center can operate as a an escalation resource to handle the most difficult computer system issues, or be ready in overflow instances when your regular resources are too busy.

  Progent's Help Desk team of seasoned information technology consultants gives your customers in Augusta-Richmond County or anywhere in the state of Georgia quick assistance from an efficient technical support group with substantial background providing phone support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a major enabler of business productivity, and Progent's goal is to solve instead of just record network issues.

• Applications Services: Training, Development, and Integration
  Progent's Applications Experts Team provides remote and in-depth consulting expertise and training in special business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for popular Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Services.

• Unified and Automated Administration of Hybrid Cloud Environments
  Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

• Remote IT Infrastructure Monitoring Services
  Progent offers organizations in Augusta-Richmond County, or anywhere in the state of Georgia, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so your IT maintenance is proactive and automated. By spotting possible issues before they cause downtime, proactive monitoring can avoid disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or networks that support a variety of operating systems.

Even if your Augusta-Richmond County business works with a regular freelance support technician or employs a full time organization that can deal with common network problems, Progent’s Microsoft and Cisco certified consultants can offer an easy and seamless remote extension of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to handle sudden network emergencies or especially complex integration projects.

Details of Progent's Online Network Support for Augusta-Richmond County
Progent's online help, Internet-based repair, system security consulting, and network administration services give companies in Augusta-Richmond County or anywhere in the state of Georgia the greatest leverage for your support investment. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk Call Center services and system management, Progent's professionals can provide your business enterprise-level IT support while allowing you to avoid the cost and hassle of running a large internal IT staff. Key features of Progent's National Remote Support services include:

• Fast Phone Contact with Microsoft Certified Professionals
  Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Augusta-Richmond County and is also ideal for customers in more remote areas of Georgia that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a wide selection of Microsoft support tools, service databases, and on-going training.

• By the Minute Rates to Reduce Costs
  Progent provides remote support on a by-the-minute basis, so you pay only for the support you use. Progent asks for no minimum charge for online service and asks for no ongoing retainer for support services delivered during normal business hours. This keeps you from facing big invoices for quick fixes.

• Access to Cisco Certified Network Architecture Professionals
  Progent's registered experts for Cisco can provide access to on-staff specialists who have experience in designing, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for fixed and mobile networking.

• Application Experts Team
  Progent's basic consulting offerings consist of system integration, MS Exchange expertise, network security design, and Help Desk outsourcing support. Progent's Application Experts group offers world-class consulting expertise in critical business applications. Help offered by the Application Experts Group includes:
  — Microsoft Dynamics GP/Great Plains Support and Programming
  — Microsoft Project and Project Online Support
  — Microsoft Office 365 integration support
  — Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
  — Microsoft Office Word and Office 365 Word Support
  — Business Information (BI) Reporting Consulting and Training
  — Business Information (BI) Reporting Development and Troubleshooting
  — UNIX, Linux and Solaris Support
  — Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Debugging
  — Oracle Project Management and Software Programming
  — MySQL Project Management and Software Programming
  — Apple Mac Support
  — Amazon Marketplace Web Service Programming

  By offering a full service one-stop source for network generalists and specialists, Progent is able to deliver timely, affordable, and thorough IT solutions that fit the specific needs of your company.

• Advanced Remote Access Tools
  Protected online access permits Progent's service professionals to see exactly what your users see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive onsite service call. State-of-the-art remote connectivity software and expert technicians combine to enable Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite support and automated network monitoring.

• Compatibility with Mainstream VPN Products
  Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.

• Round-the-Clock Service for High Network Uptime
  For businesses with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce high network availability.

• Help Desk Outsourcing
  Progent's Help Desk outsourcing services are designed specifically for budget-conscious offices whose clients require instant recourse to a Help Desk service with effective telephone support and complete escalation ability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT experience, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

• Best Practices
  Progent’s team of Microsoft and Cisco certified experts average longer than a decade of hands-on professional background, at the forefront of network service, executing a broad variety of technical projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just world-class IT help, but also a consultant with proven methods for using technical knowledge to solve real-world IT problems quickly.

• Value Pricing
  Progent's pricing policy is to charge for remote support and on-premises help by the minute. Consequently, you owe exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no retainer for support services delivered during normal working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Businesses who utilize trusted independent service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

• Automated Server Monitoring with MS System Center Operations Manager
  Progent is one of the only IT service firms to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.