Fast and Affordable Online Support for Augusta-Richmond County Georgia Information Networks
For organizations located in Augusta-Richmond County Georgia, Progent offers remote technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online support experts offer excellent value due to the fact that they have the real-world experience and have access to the sophisticated tools necessary to resolve most information system problems quickly. This lowers immediate expenses since solutions require fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization benefits additionally in incidental costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced online technical support know-how is especially important for organizations that rely on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing model for remote support is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to many online support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing save you from situations where speedy. minor fixes manage to turn into major invoices. Progent's skill at solving problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven methodologies that ensure the highest degree of effectiveness for online technical support and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to access your network remotely without compromising system security.
Progent's powerful technical support reporting system includes extensive histories for the support that Progent's customers have been provided. Progent's authorized consultants have access to the details of all help rendered to each Progent customer by any consultant. This archive of problems and resolutions is structured as a quickly retrievable proprietary knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft open up other extensive technical databases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote consulting experts can arrive at optimal resolutions in the least time.
Online support services offered by Progent to companies in Augusta-Richmond County Georgia include:
Certified Windows Experts
Progent's Microsoft-expert online support engineers offer computer repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration support, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop support services to help your business to install, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 migration support services plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network consultants, and indicates a person's networking skills at the expert level. Cisco-qualified CCIEs can handle even the most stubborn challenges associated with network infrastructure design, deployment, management, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs are an exceptional value since their depth of expertise allows them to solve problems quickly. In typical cases, less seasoned consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can tie into your environment using the latest remote support technology to perform quick, safe, and affordable analysis and remediation.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's industry-leading selection of connectivity devices by delivering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of system protection services to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist you to recuperate quickly following a damaging penetration. Security solutions offered by Progent cover in depth network security assessment utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious assaults; configuring firewalls; building safe mechanisms for off-site and mobile communication; defending your email infrastructure against spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support to help organizations of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to cover a broad array of information technologies including network architecture, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in environments that combine Linux with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from older applications to Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent online help resolving problems within UNIX/Linux networks powered by popular variants of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same advanced technology used by many of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to complete critical projects economically and on time. Progent's special remote engineering services include:
How Your Augusta-Richmond County Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís shared Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk staff of experienced information technology experts provides your workers in Augusta-Richmond County Georgia rapid access to a reliable support group with extensive experience delivering phone support and remote repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a significant enabler of company productivity, and Progent's goal is to fix and not merely report technical issues.
- Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Team provides phone-based and in-depth engineering expertise and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, customization, and training offerings, see Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Augusta-Richmond County Georgia online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so your computer support is proactive and automated. By exposing emerging trouble spots before they grow into full-scale emergencies, proactive monitoring can minimize stressful and costly information system crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a mix of OS platforms.
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Augusta-Richmond County Georgia, Progent's phone-based network support specialists can provide professional and economical system support the instant your business requires it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix computer problems quickly while avoiding the cost and lost time associated with in-person support calls.
Even if your Augusta-Richmond County business works with a regular independent support technician or employs an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft certified consultants can provide an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to deal with unexpected network crises or particularly tough integration projects.
Benefits of Progent's Network Help for Organizations in Augusta-Richmond County Georgia
Progent's online network troubleshooting services allow your Augusta-Richmond County organization to experience the benefits of immediate, expert network support without the expense of managing an in-house IT organization. Your network will derive added strategic worth by being more available, efficient, and secure. Benefits to your company include:
- Seamless remote extension of your on-site IT resources
For most companies in Augusta-Richmond County Georgia, local computer support providers, whether represented by outside consultants or an internal maintenance staff, can deal with typical technical issues. On the other hand, major troubles can occur when local support personnel are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call service specialists offer an easy, quick, and budget-friendly solution to augment your local help and to pass on valuable information to improve your ability to resolve future problems in-house.
- Reduced Reliance on Individual Service Providers
For network maintenance, smaller offices commonly rely on independent freelance consultants. While independent consultants have less internal costs than big support companies and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the absence of reserve help may require your business to wait for help during an emergency. As your company grows, network downtime and problems with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of reserve service experts to make sure your IT system remains available.
- Build a Scalable Basis for Seamless Expansion
Organizations typically begin with an information architecture created on a shoestring budget. Lacking a strong framework, slap-dash fixes often get piled onto a shaky foundation. As a company grows, reliability and expandability issues can impede the productivity of the organization. These poorly designed environments require careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a system infrastructure that can deliver the solid foundation to meet critical business requirements and ease future expansion.
- Interact with Solution Providers Instead of Technology Resellers
Smaller companies require guidance and technical education to negotiate an ever more complex array of product options available for promoting business success and enhancing efficiency. Businesses do not need a computer consultant who is motivated to resell a certain vendor's technology. Network support and product selling can result in a situation where the proposed
solution is designed around a profitable product instead of the true requirements of a business. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to align technical expertise with the real interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, at the front lines of IT service, performing a wide range of IT tasks for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This means that you get not just world-class technical help, but also a support engineer with proven approaches for applying computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person visits by the minute. As a result, you pay only for received services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be forced to permit less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or small support firms who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation sent by each consultant to every client. The discipline of detailing and archiving support activity allows more effective service and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide 24x7 network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.