Fast and Affordable Remote Support for Augusta-Richmond County Networks
Fast Online Technical Support for Augusta-Richmond County NetworksFor organizations in Augusta-Richmond County or anywhere in the state of Georgia, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers offer exceptional leverage because they have the real-world background and have access to the sophisticated tools required to solve most information system problems rapidly. This lowers immediate costs because solutions require fewer billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is particularly important for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.

Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are charged just for the support that you actually get. Unlike typical online support companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate scenarios where quick fixes manage to turn into big invoices. Progent's skill at disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-tested methodologies which allow the highest level of effectiveness for online technical support and repair for IT networks of any size. Progent offers safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's online support team to communicate with your company's environment remotely without breaching system security.

Progent's advanced customer support reporting application stores detailed histories for the support that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of support delivered to each Progent client by any engineer. This database of issues and resolutions is organized as a conveniently retrievable support database that allows Progent's online technical professionals to share their experiences company-wide to ensure that the value of Progent's support grows daily. Progent's extensive list of certifications and close associations with key industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's remote service experts are able to find the most efficient solutions quickly.

Remote support services available from Progent to clients in Augusta-Richmond County and anywhere in the state of Georgia include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services addresses all key areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progent’s shared Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network consultants offers your customers in Augusta-Richmond County or anywhere in the state of Georgia immediate assistance from an effective network service resource with extensive experience delivering phone support and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center recognition as a major contributor to company performance, and Progent's intent is to fix and not just document network problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based advanced engineering support and education in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Augusta-Richmond County, or anywhere in the state of Georgia, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so that your IT maintenance is proactive rather than reactive. By anticipating looming problems before they cause network outages, system monitoring can minimize stressful and costly information system crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that incorporate a variety of OS platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Augusta-Richmond County or throughout the state of Georgia, Progent's online network support engineers can provide professional and economical IT support the moment your organization has to have it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to fix IT problems quickly while eliminating the cost and lost time that comes with on-premises service calls.

Even if your Augusta-Richmond County office works with a regular independent support technician or employs a full time organization that know how to deal with ordinary network issues, Progent’s Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to handle sudden network emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Businesses in Augusta-Richmond County
Progent's remote technical help services allow your Augusta-Richmond County business to have the advantages of on-call, enterprise-class IT support without the expense of managing a full-time IT organization. Your information system will derive added business value by being increasingly reliable, productive, and protected. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    With most businesses in Augusta-Richmond County or anywhere in Georgia, nearby computer support resources, whether made up of outside consultants or an internal maintenance staff, can handle the majority of network issues. On the other hand, IT crises might occur when your regular support personnel are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your usual service technicians. In these cases, Progent's on-call service professionals offer a convenient, fast, and economical solution to augment your regular resources and to transfer useful knowledge to improve your capability to handle future problems locally.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller companies commonly depend on independent freelance service providers. While independent service people have smaller overhead than big consulting firms and can often charge marginally less, they are often overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the absence of fallback personnel may require your business to go without assistance during an emergency. As your business expands, network unavailability and problems with critical applications become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of reserve support expertise to insure your network stays up and running.

  • Create a Scalable Basis for Smooth Growth
    Companies often begin with an information system implemented on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get thrown onto a weak foundation. When a company grows, stability and scalability problems can hinder the success of the business. Such badly built environments need proper analysis, smart long-term planning, and extensive IT expertise to upgrade to a network architecture able to offer the solid foundation to meet vital business demands and ease future expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller businesses need advice and technical training to navigate through an ever more complicated array of product alternatives capable of accelerating business growth and improving efficiency. These companies do not need a network consultant who is trying to earn a commission on a specific vendor's products. IT support and product sales can result in a scenario where the recommended solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to align technical expertise with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT knowledge, fine tuned remote support software, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.