Fast Online Help for Augusta-Richmond County Georgia Information Networks
Urgent Phone Support for Augusta-Richmond County SystemsFor companies in Augusta-Richmond County Georgia, Progent offers online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's online support experts offer excellent value because they possess the real-world experience and are equipped with the sophisticated technology required to solve the majority of information system problems rapidly. Efficient support reduces direct costs because solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves additionally with incidental expenses by reducing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote consulting experience is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing policy for remote support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike many online service companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick solutions manage to turn into substantial invoices. Progent's penchant for handling technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of optimized tools and field-tested processes which ensure the maximum degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to communicate with your company's system remotely without violating corporate security.

Progent's sophisticated technical support database system includes extensive records describing the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of services rendered to every Progent customer by every consultant. This history of trouble tickets and resolutions is structured as a quickly accessible proprietary database that permits Progent's online support experts to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to vendors' internal engineering staff so Progent's remote consulting specialists can come up with the most efficient solutions in the least time.

Remote technical support services available from Progent to customers in Augusta-Richmond County Georgia include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key facets of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your backup operations and enable non-disruptive backup and rapid restoration of critical files/folders, applications, images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, user error, malicious employees, or application bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows clients to execute critical projects within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk consulting expertise can guide you in building an efficient new Call Center or improving your established organization, selecting or modifying Help Desk Call Center software products to meet the unique needs of your corporation, or adding temporary online staff to work with your existing Call Center team to deal with high-demand situations such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center team of veteran network professionals offers your workers in Augusta-Richmond County Georgia instant communication with a large technical support resource with substantial background providing telephone-based support and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center perception as a significant driver of company efficiency, and Progent's goal is to resolve rather than merely annotate IT problems.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group provides online and in-depth consulting support and education in special business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Augusta-Richmond County Georgia remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so that your computer support is proactive rather than reactive. By anticipating potential trouble spots before they grow into downtime, automated monitoring can avoid stressful and expensive service failures. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a variety of platforms.
How Your Augusta-Richmond County Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Augusta-Richmond County Georgia, Progent's online network support engineers are ready to deliver professional and cost-effective IT support the instant your organization needs it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while eliminating the cost and lost time that comes with on-premises support visits.

Even if your Augusta-Richmond County business has a regular freelance support technician or maintains an in-house organization that can deal with typical network issues, Progent’s Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to resolve sudden system emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Offices in Augusta-Richmond County Georgia
Progent's online technical help services enable your Augusta-Richmond County business to realize the benefits of immediate, world-class network support without the expense of managing an in-house IT organization. Your network will acquire added strategic worth by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote expansion of your local IT resources
    With most companies in Augusta-Richmond County Georgia, local network service resources, whether consisting of independent consultants or a full-time IT staff, can resolve the majority of technical problems. However, serious problems sometimes occur when local resources are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your local support personnel. In these instances, Progent's on-call support specialists offer a convenient, fast, and economical solution to supplement your regular resources and to convey valuable knowledge to improve your capability to resolve future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses commonly depend on independent freelance consultants. Although freelance service people have less overhead than big service companies and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the lack of backup personnel may require your company to go without help during an IT crisis. As your company grows, system unavailability and trouble with vital applications become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of backup support experts to insure your IT system stays up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations typically start with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. When a company grows, stability and scalability problems can hinder the productivity of the organization. Such poorly designed systems need proper assessment, intelligent long-term planning, and wide IT expertise to evolve to a system infrastructure that can deliver the solid foundation to meet critical business demands and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller organizations need guidance and technical education to negotiate an ever more complicated array of product options available for promoting business growth and improving productivity. Businesses hardly need a network consultant who is motivated to resell a specific vendor's products. IT support and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to align technical consulting with the best needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT experience, fine tuned support software, and understanding of corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



An index of content::

  • 24 Hour 64-bit Server Computer Consultants 64-bit Upgrade Online Technical Support
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    The server cluster feature set incorporated into the Datacenter and Enterprise editions of MS Windows Server 2008 has been dramatically re-engineered to simplify the installation, setup, and management of clusters that provide improved levels of system dependability, protection, efficiency, and flexibility. New or enhanced features include cluster Validation, easier configuration and installation, unified cluster administration, new cluster architecture for increased availability, hardened security and quorum models, minimization of failure points, greater storage and memory capacity, and improvements for geographically dispersed clusters. Progent's consultants can assist you evaluate the advantages of Windows clustering, design and implement an installation, train your network support staff to administer your failover clusters, deliver continuing consulting and technical help services, and produce and test a disaster recovery procedure.

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    Progent offers quick access to the expertise of seasoned Wi-Fi specialists who can assist organizations to assess the advantages of Ubiquiti UniFi Wi-Fi access points for your business and help you to design, install, manage, and debug your UniFi wireless network. Progent can also conduct a wireless site survey to assist you to choose, provision, and place UniFi wireless APs for optimal signal coverage and performance.

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    Macintosh OSX Support Services

    Progent's experts can provide macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Mac integration with Windows networks, Entourage and email expertise, network protection services, and custom education. Progent can assist clients to migrate to macOS from Mac OS X or other earlier versions of Apple Mac OS X and Progent can provide expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with iPhone integration and iPad synchronization, or moving to Apple's iCloud services. For computer environments built exclusively on Apple macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of planning, configuring and maintaining a network environment that is reliable, safe, fast and aligned with your organization's business goals.

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    • Exchange 2003 Server Upgrade
    Microsoft Expert Exchange 2003 Network Consultants

    Progent's expert support team can help you define and implement a smooth in-place Microsoft Exchange 2003 upgrade strategy that avoids network disruption, simplifies long-term support requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and consulting services include expertise with the integration of third-party add-ons to Exchange Server 2003 that are best aligned to your business goals.

  • Amazon AWS hybrid cloud solutions Technology Professional Consultant Services Hybrid cloud solutions

    • Network Consultants Contractor
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    If you are an information technology consultant with system support expertise, joining Progent and working for Progent's customers will enhance your skills through interaction with Progent's team of mutually supportive, high-output consulting experts. Progent's focus on providing network consulting and computer help to small and midsize companies will give you the chance to consult closely with business leaders and add significantly to the success of dynamic organizations. In addition, Progent's virtual office environment offers the most advanced tools for remote service and wireless access to help you to come up with fast fixes when you take on business-critical issues.

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    • ProSight Behavior-based Antivirus Specialist
    Signature-based Virus Protection Consulting Services

    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks.

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    • Exchange 2010 Migration Consultant Services
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    Progent offers comprehensive support for each phase of your Exchange 2010 upgrade including end-to-end project management, site readiness preparation, project design and documentation, specification of all new software and hardware needed, recommended sourcing, pilot verification at customer site or at Progent's testing facility, managing transitional coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, implementation of the solution, decommissioning the previous system, and webinar training for customer's IT group and users.

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    • Network Consultants Juniper Junos
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    • Microsoft Experts Data Center Consult
    Fault Tolerant Data Centers Support Outsourcing

    Progent's Data Center professionals can show you how to select fault-tolerant data centers that meet the particular requirements of your company. High availability co-location sites are especially attractive to small businesses due to of their low cost and simplified logistics compared to taking a do-it-yourself approach. Attempting to design an in-house data center with even a basic level of fault tolerance is financially prohibitive for most small companies. Progent can help you reap all the advantages of non-stop data centers and 24x7 colo sites by offering a complete array of consulting and support services.

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    Progent can help small and medium-size organizations to deploy IP voice solutions to give their teleworkers the advantage of seamless access to the corporate phone network.

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    Progent's application experts offer advanced support, custom programming, integration assistance, and online classes for popular business applications covering key areas including ERP, general accounting, management analytics, web commerce application design, and the MS Office family of business productivity solutions. As a Microsoft Partner with decades of experience providing advanced consulting and troubleshooting services remotely, Progent can help small businesses anywhere in the United States to eliminate the lost productivity and fees related to travel and on-premises visits without compromising the high quality of consulting services.

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    • Meraki MR32 Access Point Engineer
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    • CCNP Expert Certified Meraki Technology Consulting Services
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    Progent's Cisco-certified Wi-Fi integration consulting experts can help you to configure, manage, and debug Cisco wireless products such as Cisco's Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.

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  • Hybrid Office 365 solutions Online Support Office 365 and Apple iOS Help and Support
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  • Juniper SRX Series Gateway Testing Protection Juniper SRX Series Firewall

    • Consultant Services ProSight Patch Management Automation
    ProSight Remote Monitoring and Reporting Network Consultants

    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the health of vital assets that drive your IT network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact productivity.

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    • NetApp MetroCluster Synchronous Replication Specialists
    NetApp Clustered Data ONTAP Consultant

    NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering with continual replication to deliver rapid, zero RPO disaster recovery (DR) between sites located up to 185 miles (300km) apart. Progent's roster of seasoned network consultants can help your business to plan, configure, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that aligns with your functional needs and budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by delivering help with tasks such as assigning disk pools and shelf IDs, arranging aggregate and plexes layout, provisioning volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster DR solution to verify compliance with information assurance standards and government requirements.

  • MS SQL Server 2008 Online Technical Support IT Consultant Microsoft SQL Server 2008
  • Meraki AP Management Online Troubleshooting Meraki MR18 Access Point Engineer
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  • Microsoft Dynamics Development Firm Top Quality Design Firms Dynamics GP App Development
  • Microsoft Dynamics GP-Software Augusta-Richmond County Gold Partner - Recovery Consultants Augusta, GA Augusta-Richmond County Dynamics GP-Software Customization Support Augusta Georgia
  • Microsoft Enterprise Mobility Suite IT Consultants Network Engineer Microsoft Intune
  • Microsoft Exchange Server Upgrade Specialist Microsoft Exchange 2010 Upgrade Consultant Services
  • Microsoft Experts Windows Server 2012R2 upgrade Consultancy Windows Server 2012 R2 Hyper-V Remote Troubleshooting

    • Fortinet NGFW Firewalls Online Troubleshooting
    Fortinet Firewall Application Control IT Consulting

    Fortinet next-generation firewalls (NGFWs) are leaders in offering top throughput for SSL/TLS inspection. Progent's Fortinet firewall experts can assist you to deploy your Fortinet FortiGate security appliances to safeguard your IT resources at the enterprise perimeter, within the data center core, at branches, and in the cloud.

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    • SharePoint Server Support and Help
    Computer Consulting SPS 2019

    Progent’s Microsoft-certified experts offer small and midsize businesses IT consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, groups and data. SharePoint Portal Server provides a common spot for your employees or customers to connect to, organize, distribute and interact with useful data, files, and software and to interact with one another. It enables quicker and better decisions, more effective sharing across groups and more streamlined business processes. The main objective of SharePoint Server is to gather together, in a relevant way, all of the many sources of information available within and without a business network. Windows SharePoint Services connect workers, clients, teams and major tasks with the data they’ve developed in a way that makes data convenient to locate, retrieve and re-use.

  • Microsoft SCOM 2012 R2 Consultant Services Network Consulting SCOM Resource Pools
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  • Online Support Services Shared Support Desk Supplemental Call Center Technology Consulting Services
  • Outsourcing Firm Enterprise Services Project Methodology 24/7 Stabilizing Phase: Design Tuning Network Support
  • ProSight DPS ECHO Backup and Recovery Services Technical Support Services ProSight ECHO Data Backup and Restore Services Professional
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    • Support and Integration Microsoft Configuration Manager 2016
    SCCM 2016 Peer Cache Configuration

    Configuration Manager 2016 automates software provisioning at scale, simplifies security and compliance settings control, keeps track of network resources, protects against company data leakage, provides health monitoring, allows secure self service, and delivers a single point of control for managing multi-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud experts can assist businesses of any size with any aspect of planning, installing, using and troubleshooting a SCCM 2016 deployment for on-premises, cloud-based, or hybrid environments.

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    • 24 Hour iPhone and SharePoint integration Consultant
    Engineer Apple iOS integration

    Progent offers cost-effective remote assistance to help your business to plan, deploy, and fix any facet of your iOS and Windows integration efforts and is available for quick tasks to help you through occasional technical roadblocks or long-term engagements to help you complete business-critical projects on schedule and within budget. Progent has expertise in local, cloud-based, or hybrid networks and can help you build or maintain a resilient, secure and scalable network infrastructure that is best suited to your mode of computing. Progent also offers online or onsite training for individuals or groups to show you how to manage and use your iOS devices in a secure, team-oriented environment that maximizes the business value of your information system.

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    • Technical Support Services Windows Server 2019 Disaster Recovery
    Windows Server 2019 Windows Defender ATP Professionals

    Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using your current system architecture or a cloud-hosted or hybrid model. Windows Server 2019 delivers significant improvements in scale, performance, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and container support.

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    • Database Development Engineers
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    Progent's certified relational database consultants can provide small and midsize businesses online DBA and programming services for popular database platforms including Microsoft SQL Server, Oracle, MySQL, and Office Access. Support services available from Progent include installation and integration, application design and coding, management services, replication solutions, capacity planning, tuning, data migration, information security, backup/restore systems, troubleshooting, and webinar training.

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    • IP address management Technology Professional
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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of the time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it.

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  • Augusta Security Consulting
  • SCCM 2007 Hardware Inventory Support and Setup SCCM 2007 Asset Management Computer Consultant
  • SCCM 2016 MDM Specialist Support SCCM 2016 Device Management
  • SCCMM 2016 Remote Support Services System Center 2016 and SQL Server Specialists

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    Wi-Fi site survey Remote Consulting

    Progent’s Wireless Consulting Services offer a fast, affordable option for businesses of all sizes to integrate, manage and repair cutting edge wireless network technology. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to design and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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    • Support and Setup Microsoft SQL Server 2017
    SQL Server 2016 Setup and Support

    Progent’s Microsoft certified consultants can offer small and mid-sized businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that enables the rapid creation of advanced business applications that offer your business a competitive advantage. SQL Server provides core support for XML and can query across the Internet and beyond the firewall. In addition to offering expertise, support and troubleshooting services, Progent’s SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your IT network. Progent can also help you migrate from older editions of Microsoft SQL Server to Microsoft SQL Server 2005.

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  • Solaris-Windows Upgrading Solaris-Windows Migration Consultant
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    • Security Information and Event Management Engineer
    Professionals GIAC Security and Compliance Check

    GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of information technology security experts. GIAC accreditations are acknowledged by businesses and government organizations all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer help with any of the network security services addressed under GIAC accreditation including auditing infrastructure vulnerability, incident handling, intrusion detection, web application security and security information and event management (SIEM) solutions.

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    • Emergency SIP Infrastructure Solutions Support
    Information Technology Consulting Cisco CUBE and SIP Trunks

    Progent's Cisco CCIE-certified SIP infrastructure experts can assist you to design, integrate, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-based SIP trunks and offer cost-effective online or onsite support to help you to migrate efficiently to a productive unified communications ecosystem that offers fast return on investment. Progent's certified Microsoft unified communications consultants can help you to configure connections between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business Server or Lync Server for access to a SIP PSTN trunk.

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    • Virtual Machine Hosting Technology Professional
    Virtual Machine Hosting Consulting Services

    Progent's ProSight Virtual Hosting service combines proven virtualization architecture, a state-of-the-art data center facility, and the support services of Progent's Microsoft-certified engineering team to provide small companies with a complete information technology outsourcing solution that improves network dependability and protection, reduces management hassle, and saves money. With Progent's Private Cloud Hosting, a small or midsize company can have each of its operating system platforms and critical application servers hosted in a secure and fault tolerant facility on a fast, high-availability virtual machine configured and supported by Progent's computer support professionals.

  • Top Quality SQL Server Applications Consultants SQL Programming
  • Troubleshooting Azure AD Connect Emergency Engineer Microsoft AD
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  • VMware vCloud Director vCD Specialists VMware NSX Virtual Networking Consultancy
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    • Mid-size Company Technology Providers
    Midsize Company Network Design

    Progent offers technical services for mid-size businesses with 100 to 250 network users. The medium size business or office has typically been an underserved part of the market for IT consulting expertise. The overhead and support delivery practices of major third-party support firms make them excessively costly for the typical small company or small medium business (SMB), which usually has a modest IT budget with which to support an information network whose advanced technology and capability are frequently similar to the networks of far larger enterprises. Progent's support delivery model, which takes full advantage of online support, virtual office technology and 24x7 server monitoring, dramatically lowers the IT maintenance costs of a small-medium business while offering the small company with enterprise-level service from professional, IT consultants with background in a broad range of midsized business network solutions. If your medium size organization or small business is searching for the quality of network help appropriate for a medium size office without paying big-company prices, call Progent.

  • Windows Applications on macOS Configuration Outsourcing Windows Applications on Apple Mac
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    • Managed IT Services Professional
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    Progent's ProSight family of managed services are intended to provide businesses who maintain small in-house IT support teams with affordable access to world-class management tools and consulting expertise. Benefits of Progent's ProSight line of managed services include fixed IT management expenses, smart automation of routine management processes, continual adoption of the latest technology, graceful migration from older systems to up-to-date solutions, close fit between computer technology with strategic objectives, access to veteran IT experts, and allowing management to focus on business issues instead of fast-evolving network technology.

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    • SharePoint 2019 Modern Search Online Support Services
    MCSE Expert Certified Computer Engineer SharePoint 2019 On Prem

    Progent's certified SharePoint Server 2019 and SharePoint Online experts can provide affordable online and on-premises consulting, software development, and technical support services for businesses of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can help customers plan and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud components into a seamless information management system.

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    • Cisco DNA Center Support and Integration
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    Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 Access Point experts can provide economical online and onsite help for Catalyst Wi-Fi 6 wireless access points (WAPs).

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    • client credential management Consultants
    ProSight IP address management Services

    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it.

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    • Consulting Services VMware Cross vCenter NSX
    Top Rated VMware Site Recovery Manager Migration Consultancy

    VMware's market leading Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent runbook for restoring services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and maintain a DR solution powered by VMware SRM.

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