Fast and Affordable Remote Support for Augusta-Richmond County Georgia Computer Systems
Immediate Online Help for Augusta-Richmond County NetworksFor businesses in Augusta-Richmond County Georgia, Progent provides remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers offer exceptional leverage because they have the real-world experience and are equipped with the sophisticated technology needed to solve the majority of information system problems rapidly. Efficient support reduces direct expenses because solutions accumulate fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization saves even more in indirect costs by reducing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote technical support experience is especially valuable for businesses that rely on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing model for online support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike many remote service companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from situations where quick solutions somehow end up as major bills. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of customized tools and proven processes that ensure the maximum level of effectiveness for remote consulting and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to interface to your computer system without breaching system security.

Progent's powerful technical support database system keeps comprehensive documentation describing all service that Progent's clients have received. Progent's team consultants have access to the history of all help rendered to every client by every consultant. This database of problems and responses is structured as a readily searchable internal database that permits Progent's online support experts to share their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can determine optimal solutions in the least time.

Remote support available from Progent to companies in Augusta-Richmond County Georgia include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all key areas of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product vendors to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and enable transparent backup and fast restoration of critical files/folders, applications, images, and virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or application glitches. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic information network. In addition to optimizing the protection and reliability of your computer network, Progent's software/firmware update management services allow your IT staff to focus on more strategic projects and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected application and give your password you are requested to confirm your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized for this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. To find out more about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Co-managed Help Desk services allow your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top PSA tool for handling service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center team of veteran network professionals gives your computer users in Augusta-Richmond County Georgia fast communication with a dependable technical support resource with extensive experience offering phone help and remote troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a significant contributor to company success, and Progent's intent is to fix instead of simply record technical problems.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Group offers phone-based advanced engineering support and education in key application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft applications including CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To find out additional information about Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Augusta-Richmond County Georgia remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt SCOM to accommodate your business so that your IT maintenance is proactive and automated. By detecting possible problems before they evolve into network outages, system monitoring can ward off inconvenient and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks powered by a combination of operating systems.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Augusta-Richmond County Georgia, Progent's online network support engineers can provide expert and cost-effective system support the moment your organization has to have it. Over 20 years of offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair computer problems quickly while avoiding the expense and lost time that comes with on-premises service visits.

Even if your Augusta-Richmond County business deals with a regular freelance consultant or maintains an in-house IT staff that can handle day-to-day computer issues, Progent's Microsoft certified engineers are available to offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to resolve unexpected system crises or particularly complex integration projects.

Benefits of Progent's IT Support for Organizations in Augusta-Richmond County Georgia
Progent's remote support services enable your Augusta-Richmond County business to have the benefits of timely, world-class IT support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic worth by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    For most offices in Augusta-Richmond County Georgia, nearby computer support resources, whether represented by freelance consultants or an in-house maintenance staff, can solve the majority of technical problems. However, serious problems can spring up when your regular resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your local service people. In these cases, Progent's online service specialists offer a convenient, fast, and economical way to supplement your local resources and to transfer useful knowledge to improve your capability to deal with future problems locally.

  • Less Dependence on Individual Consultants
    For IT support, smaller businesses commonly rely on independent freelance service providers. While independent consultants have smaller internal costs than big support organizations and can often charge marginally less, they are occasionally overextended, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the lack of fallback personnel may force your business to go without assistance during an emergency. As your company expands, network downtime and trouble with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of reserve service expertise to make sure your network is always available.

  • Create a Solid Basis for Seamless Expansion
    Organizations often start with an IT architecture implemented on a modest budget. Without a scalable infrastructure, band-aid repairs often get piled onto an unstable foundation. When a company grows, stability and scalability problems can impede the productivity of the organization. Such badly designed environments require careful assessment, intelligent long-term planning, and wide technical expertise to upgrade to a system architecture that can deliver the stable foundation to meet vital business requirements and simplify future growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller companies need guidance and technical education to navigate through an increasingly complicated maze of technology alternatives available for accelerating business success and enhancing productivity. Businesses hardly need a network consultant who is trying to resell a certain vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the best interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT background, fine tuned support software, and understanding of corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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