Fast Online Help for Augusta-Richmond County Georgia Information Networks
For companies in Augusta-Richmond County Georgia, Progent offers online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's online support experts offer excellent value because they possess the real-world experience and are equipped with the sophisticated technology required to solve the majority of information system problems rapidly. Efficient support reduces direct costs because solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves additionally with incidental expenses by reducing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote consulting experience is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's billing policy for remote support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike many online service companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick solutions manage to turn into substantial invoices. Progent's penchant for handling technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of optimized tools and field-tested processes which ensure the maximum degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to communicate with your company's system remotely without violating corporate security.
Progent's sophisticated technical support database system includes extensive records describing the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of services rendered to every Progent customer by every consultant. This history of trouble tickets and resolutions is structured as a quickly accessible proprietary database that permits Progent's online support experts to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to vendors' internal engineering staff so Progent's remote consulting specialists can come up with the most efficient solutions in the least time.
Remote technical support services available from Progent to customers in Augusta-Richmond County Georgia include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support professionals offer computer system repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist you with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop services to assist your business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking engineers, and indicates a consultant's networking skills at the master level. Cisco CCIEs can deal with even the most challenging challenges occurring in network infrastructure planning, integration, management, protection, and problem solving. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs are an exceptional value because their broad experience allows them to fix problems quickly. In many instances, less experienced service providers can wrestle for many hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can connect to your computer system using sophisticated remote troubleshooting tools in order to perform efficient, safe, and economical analysis and remediation.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's Cisco CCIEs offer assistance with all of Cisco's popular selection of networking devices by offering consulting services that include:
CISM and CISSP Certified System Security Professionals
Progent's accredited CISM and CISSP cybersecurity consultants offer a variety of system protection solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your company to recuperate rapidly after a serious breach. Security services offered by Progent cover thorough network security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; setting up firewalls; designing secure mechanisms for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Progent offers expert remote consulting to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for restoring services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online support services to address a broad array of computer technologies including system architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy systems to Windows or Linux environments. Progent's group-based approach to solving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key facets of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your backup operations and enable non-disruptive backup and rapid restoration of critical files/folders, applications, images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, user error, malicious employees, or application bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows clients to execute critical projects within budget and on time. Progent's special online engineering solutions include:
How Your Augusta-Richmond County Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progent's Help Desk consulting expertise can guide you in building an efficient new Call Center or improving your established organization, selecting or modifying Help Desk Call Center software products to meet the unique needs of your corporation, or adding temporary online staff to work with your existing Call Center team to deal with high-demand situations such as software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center team of veteran network professionals offers your workers in Augusta-Richmond County Georgia instant communication with a large technical support resource with substantial background providing telephone-based support and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center perception as a significant driver of company efficiency, and Progent's goal is to resolve rather than merely annotate IT problems.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Group provides online and in-depth consulting support and education in special business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Augusta-Richmond County Georgia remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so that your computer support is proactive rather than reactive. By anticipating potential trouble spots before they grow into downtime, automated monitoring can avoid stressful and expensive service failures. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a variety of platforms.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Augusta-Richmond County Georgia, Progent's online network support engineers are ready to deliver professional and cost-effective IT support the instant your organization needs it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while eliminating the cost and lost time that comes with on-premises support visits.
Even if your Augusta-Richmond County business has a regular freelance support technician or maintains an in-house organization that can deal with typical network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to resolve sudden system emergencies or particularly complicated integration projects.
Advantages of Progent's IT Support for Offices in Augusta-Richmond County Georgia
Progent's online technical help services enable your Augusta-Richmond County business to realize the benefits of immediate, world-class network support without the expense of managing an in-house IT organization. Your network will acquire added strategic worth by becoming more reliable, efficient, and secure. Advantages to your business include:
- Seamless remote expansion of your local IT resources
With most companies in Augusta-Richmond County Georgia, local network service resources, whether consisting of independent consultants or a full-time IT staff, can resolve the majority of technical problems. However, serious problems sometimes occur when local resources are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your local support personnel. In these instances, Progent's on-call support specialists offer a convenient, fast, and economical solution to supplement your regular resources and to convey valuable knowledge to improve your capability to resolve future issues in-house.
- Reduced Dependence on Freelance Service Providers
For IT maintenance, smaller businesses commonly depend on independent freelance consultants. Although freelance service people have less overhead than big service companies and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the lack of backup personnel may require your company to go without help during an IT crisis. As your company grows, system unavailability and trouble with vital applications become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of backup support experts to insure your IT system stays up and running.
- Create a Scalable Foundation for Seamless Expansion
Organizations typically start with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. When a company grows, stability and scalability problems can hinder the productivity of the organization. Such poorly designed systems need proper assessment, intelligent long-term planning, and wide IT expertise to evolve to a system infrastructure that can deliver the solid foundation to meet critical business demands and facilitate downstream growth.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller organizations need guidance and technical education to negotiate an ever more complicated array of product options available for promoting business growth and improving productivity. Businesses hardly need a network consultant who is motivated to resell a specific vendor's products. IT support and product selling can lead to a scenario where the proposed
solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to align technical consulting with the best needs of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT experience, fine tuned support software, and understanding of corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent offers in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 upgrades, MS Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits per minute. As a result, you are billed just for received support. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for support services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by each consultant to every customer. The practice of documenting and archiving support activity allows more efficient support and eliminates a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock system monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.