Fast Remote Technical Support for Augusta-Richmond County Georgia Computer Networks
For companies in Augusta-Richmond County Georgia, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified security consultants to help with advanced security design and diagnostic issues.
Progent's online support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the advanced tools required to solve most information system problems quickly. Efficient support lowers direct expenses because service calls use up fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization saves even more in indirect costs by reducing or avoiding network downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is particularly important for businesses that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.
Progent's billing model for online help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike many remote service firms, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from situations where speedy. minor solutions somehow turn into big tabs. Progent's penchant for solving technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of optimized technologies and field-tested methodologies that allow the highest level of efficiency for online engineering help and troubleshooting for information networks of all sizes. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to link to your company's computer system without breaching corporate security.
Progent's powerful customer support database application includes comprehensive histories describing the support that Progent's customers have been provided. Progent's staff service personnel have access to the history of all help provided to every customer by every engineer. This database of issues and solutions is organized as an easily exploitable proprietary knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and working relationships with important vendors including Cisco and Microsoft make available additional vast technical support databases and allow quick response from manufacturers' internal product engineers with the result that Progent's online consulting specialists can arrive at optimal resolutions quickly.
Online support services provided by Progent to businesses in Augusta-Richmond County Georgia include:
Certified Windows Expertise
Progent's Microsoft-premier remote support engineers can deliver network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a broad range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration consulting, Microsoft Teams planning and integration, Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop consulting and support services to assist you company to install, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade support services as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network consultants, and certifies an individual's networking knowledge at the expert level. Cisco CCIEs know how to resolve the most stubborn problems encountered in network infrastructure design, integration, maintenance, compliance, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network management utilities and developing workarounds or locating program updates. Cisco CCIEs offer exceptional cost-effectiveness since their depth of expertise allows them to find solutions for problems quickly. In common cases, less experienced service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can communicate with your network via state-of-the-art remote troubleshooting technology to perform fast, safe, and economical diagnosis and remediation.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling selection of networking devices. Cisco infrastructure support offered by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch integration and support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Aironet Wireless Access Points deployment help, Cisco WiFi controllers consulting, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISM and CISSP security and compliance experts can provide a range of security services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to recover rapidly after a serious penetration. Security solutions offered by Progent cover thorough data security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious attacks; installing firewalls; establishing safe mechanisms for remote and mobile access; guarding your email infrastructure from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Progent can provide expert remote support services to help companies of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for restoring services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online support services to address a wide range of information technologies such as system architecture, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in networks that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving technical issues enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance diagnosing anomalies affecting UNIX/Linux networks based on leading variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same advanced technology used by many of the world's leading enterprises. The ProSight line of network monitoring and management services covers all critical areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, apps and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so that all potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology enables customers to execute major projects economically and on time. Progent's special online engineering services include:
How Your Augusta-Richmond County Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Call Center or enhancing your existing one, identifying or enhancing Help Desk software products to meet the particular requirements of your business, or providing occasional phone support staff to reinforce your internal Help Desk group during demanding situations such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk staff of experienced network experts provides your computer users in Augusta-Richmond County Georgia fast assistance from a large technical support group with extensive background delivering phone support and remote troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a crucial driver of business success, and Progent's aim is to fix rather than simply report IT problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting Team provides phone-based and in-depth engineering support and education in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Augusta-Richmond County Georgia remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so that your computer support is proactive and automated. By spotting potential issues before they result in crashes, system monitoring can ward off stressful and costly network crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments that incorporate a mix of platforms.
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Augusta-Richmond County Georgia, Progent's online computer support specialists can provide expert and economical system support the instant your business needs it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the expense and lost time associated with in-person service visits.
Even if your Augusta-Richmond County organization works with a local independent support technician or employs a full time organization that can handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to fix unexpected system emergencies or especially challenging integration projects.
Features of Progent's Remote Computer Services for Augusta-Richmond County Georgia
Progent's online help, Internet-based repair, network security consulting, and system management services offer companies in Augusta-Richmond County Georgia the greatest leverage for your support budget. Whether you require one-time telephone support and remote network repair or ongoing Help Desk call center support and system management, Progent's experts can deliver your organization enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to companies in Augusta-Richmond County Georgia and is also ideal for customers in more remote areas that lack consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a wide selection of Microsoft support tools, service information, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides online help on a by-the-minute basis, so you are charged only for the support you receive. Progent requires no minimum fee for online service and imposes no monthly subscription fee for support services delivered during regular working hours. This keeps you from paying big invoices for simple fixes.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from on-staff specialists who have experience in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting services include system integration, Microsoft Exchange expertise, network security planning, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting expertise for critical business applications. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management Support and Software Development
MySQL Management and Software Programming
Apple Macintosh Help
Amazon Marketplace Web Service Programming
By providing a full service centralized resource for network generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that align with the specific requirements of your business.
- Sophisticated Online Connectivity Tools
Protected remote access permits Progent's support experts to see precisely what your customers see. This makes it possible to find fast solutions to problems that could otherwise demand a costly personal visit. State-of-the-art remote connectivity tools and experienced technicians together allow Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite support and automated network monitoring.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Support for Maximum System Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-constrained businesses whose clients need immediate access to a Help Desk Call Center with effective telephone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT knowledge, refined remote support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Servers
Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 support, Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help by the minute. Consequently, you owe just for received support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be tempted to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation transmitted by each consultant to every client. The discipline of detailing and archiving support activity allows more efficient support and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.