Fast and Affordable Remote Help for Augusta-Richmond County IT Networks
Urgent Online Support for Augusta-Richmond County SystemsFor businesses in Augusta-Richmond County or anywhere in Georgia, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts offer excellent value because they have the practical background and are equipped with the advanced technology required to solve the majority of information system issues quickly. Efficient support reduces immediate expenses because solutions use up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company benefits even more with indirect costs by reducing or eliminating system downtime and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced online consulting expertise is especially valuable for organizations that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent bills per minute for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many remote support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid situations where quick fixes manage to end up as major bills. Progent's penchant for disposing of technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized technologies and field-proven methodologies which permit the highest level of effectiveness for online technical support and repair for computer systems of all sizes. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's online support team to link to your system remotely without compromising network security.

Progent's powerful technical support database application maintains thorough histories for the support that Progent's clients have received. Progent's authorized service personnel have access to the details of support rendered to each Progent customer by every Progent consultant. This history of anomalies and fixes is organized as an easily searchable internal database that permits Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's online consulting specialists can determine optimal resolutions promptly.

Online services provided by Progent to companies in Augusta-Richmond County and throughout the state of Georgia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all critical facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is intended to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent’s shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of experienced information technology consultants offers your workers in Augusta-Richmond County or anywhere in the state of Georgia quick communication with a dependable network service group with extensive background delivering phone consulting and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center perception as a major contributor to company success, and Progent's intent is to resolve instead of merely record IT problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group can supply phone-based and in-depth consulting support and training in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and training for Microsoft applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Augusta-Richmond County, or anywhere in the state of Georgia, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your business so your IT support is proactive and automated. By anticipating looming problems before they grow into crashes, automated monitoring can minimize stressful and expensive service crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems that incorporate a variety of OS platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Augusta-Richmond County or anywhere in the state of Georgia, Progent's online computer support engineers are ready to provide expert and economical IT support whenever your company has to have it. More than a decade of delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to repair network problems quickly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Augusta-Richmond County company has a regular freelance support technician or maintains a full time IT staff that can handle typical computer problems, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to deal with unexpected system crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Offices in Augusta-Richmond County
Progent's online IT consulting services enable your Augusta-Richmond County business to experience the advantages of timely, expert IT support without the cost of maintaining a full-time IT organization. Your information system will acquire added strategic value by being more available, efficient, and secure. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    For most offices in Augusta-Richmond County and throughout Georgia, local network support resources, whether made up of independent consultants or an in-house IT staff, can deal with the majority of technical issues. On the other hand, IT crises might occur when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual support technicians. In these situations, Progent's on-call support specialists give you a convenient, quick, and affordable way to supplement your regular resources and to convey useful information to improve your ability to resolve downstream issues locally.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller organizations commonly rely on individual freelance consultants. Although freelance consultants carry less internal costs than larger support organizations and can afford to charge marginally less, they are often overextended, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the lack of backup personnel may force your company to go without assistance during an IT crisis. As your network grows, network downtime and trouble with vital software become more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of reserve support expertise to insure your IT system remains available.

  • Create a Solid Basis for Seamless Growth
    Businesses typically start with an information system created on a shoestring budget. Lacking a robust framework, band-aid repairs can get thrown onto a shaky foundation. When a network grows, reliability and scalability problems can impede the productivity of the organization. These poorly built environments need careful analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a system architecture that can deliver the solid foundation to meet vital business requirements and ease future growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller offices need guidance and technical training to navigate through an increasingly complex array of technology options available for promoting business growth and enhancing efficiency. Businesses do not need a network consultant who is motivated to sell a certain vendor's products. IT support and product sales can result in a scenario where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match technical consulting with the real needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical experience, refined remote support software, and familiarity with enterprise networking enable offices to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, at the front lines of network service, executing a wide range of technical tasks for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This ensures that you get not just expert IT help, but also a consultant with field-tested methods for using technical knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation transmitted by every consultant to every client. The discipline of documenting and organizing support records results in more effective service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who won’t release the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from painful and costly availability losses.
How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



An index of content::

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    Progent's Data Center consultants can show you how to identify fault-tolerant data centers that meet the particular needs of your company. High availability collocation sites are particularly appealing to small businesses due to of their low cost and convenience in comparison to pursuing a do-it-yourself strategy. Trying to design an in-house data center with even a minimum level of fault tolerance is financially prohibitive for typical small companies. Progent is ready to help you reap all the advantages of non-stop data centers and fault tolerant colo sites by offering a complete range of consulting and support services.

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  • Endpoint Monitoring and Reporting On-site Technical Support ProSight Automatic Patch Management Support and Integration
  • Engineer Office 365 IDFix Professional Office 365 Exchange Online and on-premises Exchange

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    Support and Setup ASA Firewall with Firepower

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