Fast Online Technical Support for Augusta-Richmond County Georgia Networks
For organizations in Augusta-Richmond County Georgia, Progent provides online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the assistance of CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting issues.
Progent's online technical support engineers offer exceptional value because they possess the real-world background and are equipped with the sophisticated technology needed to solve the majority of information system issues rapidly. Efficient support lowers direct expenses because solutions use up minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company benefits even more with incidental costs by minimizing or eliminating system downtime and related losses due to business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting know-how is particularly valuable in environments that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you pay only for the support that you receive. In contrast to many online support firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where fast fixes somehow end up as large bills. Progent's penchant for handling problems efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-proven processes which ensure the highest degree of efficiency for remote help and troubleshooting for information networks of any size. Progent's online support team can interface to your company's environment remotely without breaching corporate security.
Progent's advanced service reporting system maintains thorough documentation describing all support that Progent's customers have received. Progent's team engineers have the benefit of the specifics of all help delivered to each Progent customer by any Progent engineer. This archive of trouble tickets and resolutions is organized as a conveniently searchable internal knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft open up additional vast technical support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online service experts are able to come up with optimal solutions in the least time.
Remote technical support services provided by Progent to companies in Augusta-Richmond County Georgia include:
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Certified Windows Experts
Progent's Microsoft-expert remote support engineers can deliver computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help you with a wide range of platform support including Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop consulting and support services to assist you company to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and migration assistance and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
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Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and certifies a person's network technology skills at the master level. CCIEs can resolve the most difficult issues surrounding network infrastructure design, deployment, maintenance, compliance, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or locating software patches. CCIEs provide excellent value because their depth of expertise allows them to find solutions for problems quickly. In common instances, less experienced service providers can struggle for many hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your network by means of the latest on-line support technology in order to provide quick, secure, and affordable analysis and repair.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling family of infrastructure appliances. Cisco infrastructure consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch integration and support, Cisco Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Access Points engineering support, Cisco wireless controllers integration consulting, Cisco VPN engineering assistance, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to carry out the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware expert can help businesses to identify and quarantine breached devices and protect undamaged assets from being compromised. If your Augusta-Richmond County system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Services
Progent's ransomware recovery experts can help your Augusta-Richmond County organization to rebuild a system damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's team of IT security specialists have the broad range of skills required to rebuild all vital components of a compromised system rapidly and with minimal data loss. To learn more, see Progent's ransomware removal and business continuity experts.
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CISM and CISSP Certified System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security solutions to bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your company to clean up rapidly after a serious penetration. Security solutions available from Progent cover in depth information security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious assaults; integrating firewalls; building secure mechanisms for off-site and mobile connectivity; guarding your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
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Hybrid Cloud Integration Solutions

Progent offers expert online support to help companies of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize local IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Microsoft 365 Exchange Online integration solutions with local installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware used by the underlying IP network.
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based support services to address a wide spectrum of information technologies including system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified management in networks that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving technical issues enables quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent remote help diagnosing problems affecting UNIX/Linux networks based on popular versions of UNIX such as:
Mac OS X
Sun Solaris
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
BSD
Silicon Graphics IRIX
ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, subscription-based managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all key facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming tasks. These include health monitoring, patch management, automated repairs, endpoint deployment, backup and restore, anti-virus response, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alert to your specified IT staff and your assigned Progent consultant so that potential problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time management reporting utilities designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup technology companies to create ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and enable transparent backup and fast recovery of important files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected application and enter your password you are requested to verify who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used for this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. To learn more about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Shared Help Desk: Outsourced and Co-managed Call Center Services
Progent's Co-managed Help Desk Service offers a transparent supplement to your core support organization. End user access to the Service Desk, delivery of technical assistance, problem escalation, trouble ticket creation and tracking, performance measurement, and maintenance of the support database are cohesive regardless of whether incidents are resolved by your internal IT support staff, by Progent's team, or both. You have complete flexibility to expand or reduce your part of support activity as needed. Progent provides initial deployment and onboarding of the professional services automation software as well as workflow documentation, validation and training.
To find out more about ProSight Shared Help Desk, visit ProSight Shared Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including protection, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information network. In addition to maximizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:
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Help Desk Services
Progent's Help Desk programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center team of veteran network consultants provides your computer users in Augusta-Richmond County Georgia fast assistance from an effective network service group with extensive background offering phone consulting and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center perception as a major driver of business success, and Progent's target is to fix rather than just record IT problems.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting staff offers online professional engineering expertise and training in specific application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information on Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Augusta-Richmond County Georgia remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By spotting looming issues before they evolve into downtime, proactive monitoring can ward off inconvenient and expensive information system failures. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that support a combination of operating systems.
How Your Augusta-Richmond County Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Augusta-Richmond County Georgia, Progent's phone-based computer support specialists can deliver effective and cost-effective IT support whenever your company has to have it. Over 20 years of offering online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve network problems rapidly while avoiding the expense and lost productivity associated with on-site service calls.
Even if your Augusta-Richmond County organization relies on a regular independent consultant or employs a full time IT staff that know how to deal with day-to-day network issues, Progent's Microsoft certified consultants can still provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the time or the expertise to fix unexpected network crises or especially complex integration projects.
Details of Progent's Remote Computer Support for Augusta-Richmond County Georgia
Progent's online support, remote troubleshooting, network security consulting, and system administration services offer offices in Augusta-Richmond County Georgia unparalleled leverage for your support investment. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk support and network administration, Progent's experts can provide your business enterprise-level network support while allowing you to avoid the expense and hassle of carrying a large in-house IT staff. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Augusta-Richmond County Georgia and is also ideal for customers in geographic areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a broad array of Microsoft support tools, service databases, and continuing education.
- Per Minute Rates to Minimize Costs
Progent provides remote support on a by-the-minute basis, so you are charged only for the services you use. Progent asks for no minimum charge for online help and asks for no periodic subscription fee for support services delivered during regular business hours. This protects you from facing big invoices for quick fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide access to authorized specialists who have skill in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core consulting services consist of system integration, MS Exchange expertise, network security design, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting expertise for critical application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management and Software Development
MySQL Database Administration and Software Programming
Apple Mac Consulting
Amazon MWS Programming and Debugging
By providing a convenient one-stop resource for network generalists and application experts, Progent can tailor fast, inexpensive, and thorough information technology solutions that fit the unique requirements of your business.
- State of the Art Online Access Software
Secure online access permits Progent's support experts to see exactly what your users see. This makes it easier to produce fast solutions to issues that might otherwise require an expensive personal service call. Sophisticated remote connectivity software and experienced engineers together allow Progent to resolve most network problems rapidly and economically. Progent is a pioneer in online troubleshooting and remote network analysis.
- Support for Popular VPN Gateways
Progent supports secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-constrained businesses whose clients need instant access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned remote support software, and understanding of corporate IT allow companies to escape the limitations of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by offering:
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional background, at the forefront of IT service, executing a wide variety of technical projects for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not just expert technical capability, but also a consultant with field-tested methods for applying technical knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services provided during regular business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast fixes so you will not be forced to allow simple problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by each consultant to each client. The discipline of documenting and archiving service records allows more effective support and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who won't let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide 24x7 system monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.