Fast Online Technical Support for Augusta-Richmond County Networks
For businesses in Augusta-Richmond County or anywhere in Georgia, Progent offers remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the services of CISSP-certified security experts to handle high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology needed to resolve most network issues rapidly. Efficient support reduces direct expenses because solutions accumulate fewer billable minutes. Remote support also avoids the expense of sending an engineer to your site. Your company saves even more in indirect expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is especially important in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's pricing policy for remote support is structured to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to many online service firms, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing do away with situations where speedy. minor solutions somehow turn into large invoices. Progent's skill at solving problems quickly means you saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies which promote the maximum level of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to connect to your computer system remotely without violating corporate security.
Progent's advanced customer support database system includes comprehensive histories for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the history of support provided to every customer by any engineer. This archive of issues and responses is structured as a conveniently accessible proprietary database that permits Progent's remote support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with important technology companies including Cisco and Microsoft make available other massive support databases and permit quick access to vendors' in-house support staff so Progent's online service specialists are able to arrive at the most efficient resolutions in the least time.
Remote services available from Progent to customers in Augusta-Richmond County and anywhere in the state of Georgia include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support engineers can deliver computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server development, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Skype for Business planning and deployment support, Lync Server management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop services to assist you business to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and validates a person's network technology skills at the master level. Cisco-qualified CCIEs know how to handle the most challenging problems surrounding network infrastructure design, integration, management, security, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs are an excellent value because their broad experience enables them to find solutions for problems quickly. In typical cases, less qualified service providers can struggle for many hours or even days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your environment via sophisticated remote support tools to provide fast, safe, and affordable diagnosis and repair.
Progent's CCIEs offer consulting for the complete line of Cisco's market leading selection of infrastructure appliances. Cisco infrastructure consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless AP layout and configuration, Aironet APs consulting expertise, Cisco WiFi controllers consulting, Cisco Security and VPN Integration expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of security solutions to improve the defenses of your Windows, macOS and OS X, or Linux environment against assaults or help you to recuperate rapidly following a damaging breach. Security consulting services offered by Progent include: thorough data security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; designing secure mechanisms for off-site and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting services to help businesses of all sizes integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine on-premises resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering applications and services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to cover a broad range of information technologies such as system infrastructure, email systems, network and operational security, plus UNIX and Windows integration. For server consolidation and easy management in environments that include Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving technical issues enables fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup environment that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Augusta-Richmond County Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk Call Center service options for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who lack the money or time to support an internal Help Desk Call Center but who require fast response from a dependable Help Desk Call Center with professional phone assistance as well as the ability to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a transparent reinforcement of your established Call Center organization. Progent's Virtual Help Desk can operate as a an escalation resource for the toughest technical issues, or be ready in overflow circumstances when your regular support engineers are overwhelmed.
Progent's Help Desk Call Center team of veteran network consultants provides your computer users in Augusta-Richmond County or anywhere in the state of Georgia rapid assistance from an effective support resource with years of background offering phone consulting and online diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a significant enabler of company efficiency, and Progent's goal is to solve and not merely report IT problems.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff provides phone-based professional consulting support and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Augusta-Richmond County, or anywhere in the state of Georgia, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your network maintenance is proactive and automated. By uncovering looming trouble spots before they evolve into crashes, remote monitoring can avoid inconvenient and costly service failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems powered by a combination of operating systems.
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Augusta-Richmond County or anywhere in the state of Georgia, Progent's online network support specialists can deliver professional and cost-effective IT support whenever your company has to have it. More than 15 years of providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to repair IT problems quickly while eliminating the expense and lost time that comes with in-person service calls.
Even if your Augusta-Richmond County company has a local independent support technician or employs a full time IT staff that know how to handle the majority of network issues, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to handle unexpected system emergencies or especially complicated integration projects.
Features of Progent's Remote Computer Services for Augusta-Richmond County
Progent's online support, remote repair, network security expertise, and system administration services offer offices in Augusta-Richmond County or anywhere in the state of Georgia the greatest leverage for your IT investment. Whether you require one-time telephone support and remote network repair or ongoing Help Desk outsourcing support and system management, Progent's professionals can deliver your organization world class IT support while permitting you to eliminate the expense and hassle of running a large internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Augusta-Richmond County and is also ideal for customers in geographic areas of Georgia that lack technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a broad range of Microsoft support utilities, technical information, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent provides online support on a minute-by-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum charge for online help and requires no monthly subscription fee for services provided during normal business hours. This protects you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide access to on-staff specialists with skill in designing, implementing, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core support offerings consist of system integration, MS Exchange Server expertise, network security planning, and Help Desk outsourcing support. Progent's Application Experts group offers in-depth consulting expertise in specific business applications. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
BI Reporting Development and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management and Software Design
Amazon Marketplace Web Service Software Integration
By providing a full service one-stop resource for network generalists and application experts, Progent is able to tailor fast, inexpensive, and thorough IT solutions that align with the special needs of your company.
- Sophisticated Remote Access Tools
Protected online connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it possible to produce quick solutions to problems that might otherwise demand a costly personal service call. Effective online access tools and expert technicians together enable Progent to repair most network issues rapidly and affordably. Progent is a pioneer in online support and remote network analysis.
- Compatibility with Popular VPN Products
Progent supports secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for Maximum System Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this service can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-conscious companies whose workers require instant access to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT knowledge, refined remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world industry experience, at the forefront of network service, executing a wide range of IT tasks for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This guarantees that you get not only expert technical skills, but also a consultant with field-tested methods for applying technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help by the minute. Consequently, you are invoiced only for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services provided during normal business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be tempted to allow minor problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by each consultant to every client. The discipline of detailing and organizing service activity results in more effective support and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.