Augusta-Richmond County At Home Workers Connectivity Consulting and Support
Help Desk Call Center Augmentation and Outsourcing Consulting Experts
Expanding your remote workforce may have a major effect on IT architecture, security, and corporate culture. Progent has 20 years of background helping SMBs to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Augusta-Richmond County organization to select the right technologies and adhere to leading practices in building and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent offers support services that go from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can help Augusta-Richmond County, Georgia organizations to with any aspect of creating a high-functioning work-from-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, cybersecurity, backup/restore solutions, and unified management.
Help Desk Services for Telecommuters
A sudden, enterprise-wide switchover to a from-home workforce, which could be driven by an epidemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Call Center with Progent's online Technical Response Center services.
- Progent's Standard Call Center support services utilize Progent's extensive network of online IT support specialists combined with enterprise-class ticketing and follow-up software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC technical support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or update the status of their active trouble tickets, enter details, and upload screen captures and attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Augmentation Service allows your company to augment your existing Help Desk organization by splitting delivery of Support Desk support seamlessly between your regular IT support personnel and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution based on the number one PSA platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your company to provide best-in-class desktop support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Augusta-Richmond County, Georgia business, call
An index of content::
Microsoft ISA Server 2006 Support and Help
ISA 2006 Computer Consulting
Internet Security and Acceleration Server 2006 is a comprehensive edge gateway that provides a fully integrated application layer firewall, VPN, proxy, and Web caching solution for protecting the Internet-facing networks of any organization against a broad range of attacks. Progent's certified Internet Security and Acceleration Server engineers can show you how to design, rationalize, test, install, customize and support the Standard or Enterprise edition of ISA Server 2006 on your network.
Microsoft ERP Specialist
Remote Troubleshooting Customer Relationship Management
Progent's application experts offer advanced consulting, software programming, deployment assistance, and webinar training for popular applications covering vital areas including ERP and MRP, general accounting, management reporting, web commerce application development, and the MS Office family of business productivity software. As a Microsoft Partner with years of background delivering advanced consulting and troubleshooting support online, Progent can assist clients anywhere in the United States to save the time and expense related to travel and on-site visits without sacrificing the effectiveness of technical support.
At Home Employees Endpoint Management Computer Consultants
Remote Employees Endpoint Management Configuration
Progent can help small and medium-size organizations to implement efficient endpoint management solutions for administering devices used by telecommuters.
Support Office 365 integration with on-premises environments
Consultant Services Hybrid Office 365 solutions
Microsoft allows you to create transparent hybrid environments that combine Office 365 and local Exchange deployments. This permits you to have specific Exchange mailboxes located on your on-premises datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist you with any phase of designing, implementing and debugging your hybrid Office 365/Exchange solution. Progent's Exchange consultants can deliver occasional expertise to help you through stubborn technical issues and also offer extensive project management outsourcing to make sure your hybrid Office 365 solution is carried out on time and on budget.
IP Telephony Technical Support Services
Network Consulting VoIP
Progent's Cisco certified network infrastructure consultants offer advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.
Windows Server 2000 Upgrading
Microsoft Windows 2000 Online Consulting
Progent's certified Microsoft Windows 2000 consultants can show you how to optimize the capability of your existing Windows 2000 Servers and can streamline network administration, offer technical support and repair, and strengthen security. Progent can also help you design, rationalize, and implement a plan to upgrade from Windows Server 2000 to Windows Server 2003. Progent is experienced in setting up pilot programs to reduce the technical risk associated with moving to Windows Server 2003 by identifying potential hardware and application compatibility issues.
CRISC Certified Risk and Information Systems Control Services
Award Winning CRISC Certified Risk and Information Systems Control Specialist
Progent can provide the guidance of a CRISC-certified risk management consultant to help your company to design and deploy an enterprise risk management strategy following leading practices promoted by CRISC and geared to match your organization's risk tolerance, business objectives, and IT budget.
Database Applications Consulting
Best Technology Consulting Database Programming
Progent's certified database developers can provide businesses of any size remote support for popular database products such as Microsoft SQL Server, Oracle, MySQL, and Office Access. Consulting services offered by Progent include installation and integration, application design and programming, administration support, replication and synchronization strategies, storage management, performance optimization, data migration, security and compliance, backup and recovery options, problem solving, and training.
Microsoft Lync 2013 Integration Services
Lync Server 2013 and Cisco Unified Communications Consult
Progent's consultants can assist you to assess the value of Lync Server 2010 for your environment and can help you to design and carry out a rollout of Microsoft Lync Server 2010 that unifies the control of Instant Messaging and Presence and increases the productivity of your in-house employees, at-home workers, and smartphone users. Progent's consultant's can in addition assist you to perform an efficient migration to Lync Server 2010 from Office Communications Server or Live Communications Server, integrate Lync Server 2010 with Exchange Server, Microsoft SharePoint, and Microsoft SQL Server, show you how to use Lync Server to improve the collaborative capabilities of Microsoft Office programs, and provide webinar training and ongoing support for Microsoft Lync Server 2010 and other Microsoft technologies.
Excel 2000 Consultancy
Excel 2000 Professionals
Progent's certified Excel and Office 365 Excel application consultants can provide a wide range of online services to assist your organization to plan, program, test, install, manage, and debug applications based on any release of Excel, including Excel Online and Office 365 Excel. Progent can help you to migrate your legacy Excel applications to the newest releases of Excel, support Excel on Apple iOS-based iPhones and iPads and Google Android phones and tablets, and identify and fix compatibility issues between various versions of Excel. Progent offers as-needed help to clients who need a fast solution to a specific problem associated with Excel and Progent also offers full project management services for upgrading or developing line-of-business application software built on Excel. Progent's affordable online training classes for Excel can be custom tailored to meet the special requirements of individual users or teams.
24/7 Operations Manager Case Study
Case Study MOM 2000
Before Progent’s Microsoft Operations Manager solution, network problems were approached reactively, once users were impacted by them. With the benefit of proactive, computer generated alerts and trend analyses created by MOM, Progent is now able to anticipate network problems before they grow to be serious enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can deal with incipient problems before clients suspect that the problems exist. Progent has background with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small company networks enterprise-class availability, safety and productivity.
Outsourcing Technology Small-Medium Business
Cisco Expert Small Business Technical Support
Progent offers technical services for mid-size companies who have 100 to 250 system users. The medium size business or work group has traditionally been an overlooked part of the market for network support services. The overhead and service delivery practices of large third-party service firms make them too costly for the typical mid-size business or small medium business (SMB), which usually has a modest information technology budget with which to maintain an IT system whose advanced technology and sophistication are frequently similar to the information systems of much bigger companies. Progent's support delivery model, which takes great advantage of online service, virtual network technology and 24x7 network monitoring, significantly lowers the IT support expenses of a small-medium business while providing the small organization with big-company support from professional, world-class experts knowledgeable in a wide array of small business network solutions. If your medium size company or small business is looking for the quality of IT support appropriate for a medium size office without paying enterprise prices, call Progent.
Aironet 802.11ac AP Upgrade Specialists
Aironet Access Point Security Computer Engineer
Progent's Cisco CCIE Wi-Fi network infrastructure consultants can provide remote or onsite configuration and troubleshooting services to help your organization to design, implement, upgrade, tune, administer and debug Aironet Wi-Fi AP environments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to combine your Wi-Fi environment with your wired network and cloud-hosted resources to build a seamless enterprise connectivity foundation that is easy to administer and expand. Progent also offers affordable wireless site surveys to help you to determine the most efficient selection, placement and setup of Aironet wireless APs to accommodate your specific office layout, building structure, and anticipated workloads.
24x7 Solaris Consulting Firm
OpenBSD Consulting Services
Progent's UNIX platform support services offer small companies and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of expertise provides you with a convenient one-stop consulting firm to help you build and maintain a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE Linux, Debian GNU/Linux and Slackware.
24/7 Network Services Monitoring Consulting
ProSight Network Infrastructure Monitoring Remote Consulting
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance bottlenecks.
Information Assurance Security Contractors
Network Auditing Computer Security Specialist
For small and midsize organizations, computer security and compliance can be excessively complex to master but too risky to overlook. The world's biggest institutions have been hacked, and the leading cloud service providers have occasionally been taken down. It looks like there's nowhere to hide. Progent makes it economical for small and midsize businesses to carry out vital IT security tasks successfully by offering the advantage of billable time to the closest minute without any minimum charge for remote support. You can have access to a seasoned information consultant to provide precisely the help you need when you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier consultants can help you with any level of system security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data loss prevention, regulatory compliance reporting, and creating a complete security plan.
Support and Help Catalyst Wi-Fi 6 AP Security
Catalyst 802.11ax AP Configuration
Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 Access Point consultants offer affordable online and on-premises help for Catalyst Wi-Fi 6 wireless access points (WAPs).
Project Server 2013 Design and Installation
Microsoft Project Server 2013 Integration Services
Progent's Microsoft consultants can provide in-depth support in implementing, managing and troubleshooting any edition of Project Server and can provide a wide range of affordable online consulting services based on proven best practices to help businesses of all sizes to get all the benefits of this leading platform. Support services available from Progent include solution planning, installation and upgrades, strategies for safe file and status sharing among onsite and offsite users, network optimization, and customized webinar training classes.
Security Firm CRISC
Consulting CRISC Risk and Information Systems Control
Progent can provide the guidance of a CRISC-certified risk management consultant to assist you to design and implement an enterprise risk management solution based on best practices identified by CRISC and geared to align with your organization's risk appetite, business goals, and budgetary guidelines.
Microsoft Azure cloud migration Reporting
Microsoft Azure Storage Developer Firm
Progent can help companies of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and lower equipment investments. Microsoft Azure offers a comprehensive library of cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud computing architectures you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises apps and resources and make sure that you avoid the common errors small organizations make when migrating to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN tunnels and also to manage Apple iOS devices and Android handhelds.
BlackBerry Software Consultant Services
Consulting Services BlackBerry Enterprise Server
Progent can provide the expertise of BlackBerry-premier professionals who can assist small organizations to design, manage, and troubleshoot BlackBerry technology affordably and successfully, eliminating the need for an internal BlackBerry specialist and reducing the cost and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry engineers offer in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and CISM-certified security engineers. This wide range of knowledge, combined with Progent's proven online support model, provides small and mid-size businesses an efficient option for incorporating BlackBerry technology productively into their information system.
Microsoft Teams Web Apps Server Consult
Engineers Microsoft Teams dial plans
Progent can help you to plan an upgrade to Microsoft Teams from Skype for Business and configure, administer, and debug a cloud-based or hybrid deployment of Microsoft Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your phone infrastructure.
Top Setup and Support microsoft scom 2016
After Hours scom 2016 management servers Online Support Services
System Center 2016 Operations Manager helps to ensure consistent performance and maximum uptime for key applications by providing centralized, cross-platform tracking of IT infrastructure deployed across on-premises datacenters and cloud environments. Progent's SCOM consulting group can provide world-class remote and onsite support to assist businesses of any size to plan, implement, optimize, enhance and troubleshoot SCOM 2016 deployments. Progent can assist your company to move to Operations Manager 2016 from earlier versions of Operations Manager or from other monitoring platforms, or combine multiple monitoring tools into a cohesive IT management solution. Progent can also help you expand your Operations Manager 2016 scope to incorporate infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
Expert Microsoft Certified Windows Server 2008 Hyper-VI Consultant Services
Network Consultant Windows Server 2008 R2
Windows Server 2008 R2 offers high levels of performance, security, fault tolerance, scalability, and versatility that improve output of local, branch office, and mobile workers. Progent's Microsoft-certified experts can provide cost-effective remote consulting, troubleshooting, and training services to assist your company to plan, execute, and maintain Windows Server 2008 R2 in order to add substantial strategic value to your network.
Office 365 Excel Specialist
Excel Power Map Development Firm
Progent's Microsoft-certified Excel and Office 365 Excel consultants offer a broad variety of online services to assist you to plan, program, pilot test, install, administer, and troubleshoot business applications based on any release of Excel, including Excel Online and Office 365 Excel. Progent can help your business to move your current Excel solutions to the latest releases of Excel, support Excel on Apple iOS-based iPhones and iPads and Android phones and tablets, and resolve compatibility issues between various releases of Excel. Progent offers on-demand help to clients who need a fast solution to a specific issue related to Office Excel and Progent can also provide comprehensive project management support for upgrading or creating line-of-business applications built on Office Excel. Progent's affordable webinar training classes for Office Excel can be customized to address the special requirements of individuals or teams.
Exchange 2013 Migration Online Help
Exchange 2013 Voice Mail Consultant
Exchange 2013 incorporates significant improvements to the capabilities of Exchange 2010 and introduces powerful new features plus a revamped structure. These enhancements affect key areas such as manageability, availability, security and compliance, cost of ownership, teamwork, extensibility, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consultants can help you evaluate the potential business benefits of upgrading to Microsoft Exchange Server 2013, design an efficient test and rollout strategy, and educate your IT team to manage your Microsoft Exchange Server 2013 solution. Progent also offers affordable online consulting and management services for Exchange 2013.
System Center Operations Manager On-site Support
System Center MOM Technology Professional
Remote continuous network monitoring, proactive alerts, and periodic reports are crucial to maintaining the proper operation of your IT system and eliminating unnecessary and costly disruptions. Remote Monitoring and Management (RMM) technology has progressed to the point that businesses of all sizes can afford a degree of protection that was previously limited to enterprises. Progent can provide several RMM options delivered as low-cost service packages designed to assist you to identify and resolve a an array of IT network problems before they get big enough to disrupt productivity.
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