Expanding your at-home workforce may have a significant impact on network architecture, security/compliance, and company processes. Progent has two decades of background helping small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Augusta-Richmond County organization to select the appropriate technologies and follow best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and returns top value. Progent offers support services ranging from on demand guidance for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Augusta-Richmond County, Georgia businesses to succeed with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and unified management.

Help Desk Services for Remote Workers
A fast, organization-wide changeover to a teleworker business model, which might be the result of a pandemic or as a component of a disaster recovery plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Support Desk with Progent's online Technical Response Center services.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of online technical support specialists along with enterprise-class trouble ticketing and follow-up software to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from initial help requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or revise the status of their current trouble tickets, add details, and upload screen captures or attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to deal with complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables you to supplement your current Help Desk Call Center staff by splitting delivery of Help Desk support seamlessly between your in-house support personnel and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support model based on the leading professional services automation (PSA) platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Call Desk Augmentation Services can help your business to provide best-in-class IT support to your telecommuters, see Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Augusta-Richmond County, Georgia organization, call 1-800-993-9400 or refer to Contact Progent.