Expanding your at-home workforce can have a major impact on IT architecture, cybersecurity, and company processes. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Augusta-Richmond County organization to pick the right tools and adhere to best practices in building and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers maximum value. Progent can provide support services that go from on demand expertise for helping you over occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Augusta-Richmond County, Georgia organizations to with any aspect of building a high-functioning telecommuting environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A rapid, enterprise-wide switchover to a from-home workforce, which could be motivated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services utilize Progent's nationwide team of remote technical support specialists along with world-class trouble ticketing and tracking technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from initial help requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or update their active trouble tickets, enter details, and upload screenshots and relevant files. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. To learn more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Augmentation Service enables your business to augment your current Call Desk staff by sharing responsibilities for Call Center support services seamlessly between your regular IT support organization and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support model utilizing the leading professional services automation tool for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Help Desk Supplementation Services can help your business to provide world-class technical support to your from-home workers, go to Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient telecommuter environment for your Augusta-Richmond County, Georgia organization, phone 1-800-993-9400 or refer to Contact Progent.