Expanding your at-home workforce may have a major impact on network architecture, security, and corporate workflows. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Augusta-Richmond County organization to pick the right technologies and adhere to best practices in building and operating a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services that go from as-needed expertise for getting you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can help Augusta-Richmond County, Georgia organizations to succeed with any facet of creating a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A rapid, company-wide switchover to a from-home business model, which might be motivated by a pandemic or as a component of a disaster recovery plan, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide network of online technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to check or update their active trouble tickets, add information, and append screen captures and attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service allows you to expand your existing Call Center organization by sharing delivery of Help Desk support transparently between your in-house support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a collective support model based on the leading professional services automation tool for managing service requests and ticketing, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Help Desk Augmentation Services can help your company to deliver best-in-class desktop support to your at-home employees, go to Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Augusta-Richmond County, Georgia organization, phone 1-800-993-9400 or visit Contact Progent.