Expanding your at-home workforce may have a significant impact on network infrastructure, security, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, configure, administer, tune, and debug IT environments that support at-home workers. Progent can help your Augusta-Richmond County organization to pick the appropriate tools and follow best practices in building and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent can provide support services ranging from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management to help you carry out business-critical tasks.
Progent can help Augusta-Richmond County, Georgia companies to succeed with any aspect of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, data security, backup/restore solutions, and unified management.
Help Desk Support for At-Home Workers
A sudden, enterprise-wide transition to a telecommuter business model, which might be the result of an epidemic or as a component of a disaster recovery process, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center team.
- Progent's Standard Support Desk services utilize Progent's extensive network of remote IT support specialists along with enterprise-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or update their active trouble tickets, add information, and append screen captures and relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Augmentation Service enables your business to supplement your current Support Desk team by sharing delivery of Help Desk services seamlessly between your regular support staff and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support model based on the number one professional services automation (PSA) tool for handling help requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can enable your business to provide best-in-class desktop support to your telecommuters, visit Progent's Help Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Augusta-Richmond County, Georgia company, phone 1-800-993-9400 or refer to Contact Progent.