Augusta-Richmond County Offsite Workforce Solutions Consulting Partner
Call Desk Augmentation and Outsourcing Consulting Experts
Expanding your at-home workforce may have a significant impact on network infrastructure, security, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, configure, administer, tune, and debug IT environments that support at-home workers. Progent can help your Augusta-Richmond County organization to pick the appropriate tools and follow best practices in building and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent can provide support services ranging from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management to help you carry out business-critical tasks.
Progent can help Augusta-Richmond County, Georgia companies to succeed with any aspect of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, data security, backup/restore solutions, and unified management.
Help Desk Support for At-Home Workers
A sudden, enterprise-wide transition to a telecommuter business model, which might be the result of an epidemic or as a component of a disaster recovery process, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center team.
- Progent's Standard Support Desk services utilize Progent's extensive network of remote IT support specialists along with enterprise-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or update their active trouble tickets, add information, and append screen captures and relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Augmentation Service enables your business to supplement your current Support Desk team by sharing delivery of Help Desk services seamlessly between your regular support staff and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support model based on the number one professional services automation (PSA) tool for handling help requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can enable your business to provide best-in-class desktop support to your telecommuters, visit Progent's Help Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Augusta-Richmond County, Georgia company, phone
An index of content::
Microsoft Windows Network Support Consultant
24/7 Microsoft Office Technical Support Organizations
Progent’s IT outsourcing packages offer affordable network support for small organizations. Whether it includes designing system infrastructure, setting up an internal Help Desk or using an outside one, deploying an updated e-mail platform, monitoring your system, or developing a web-based eCommerce solution, outsourcing your network engineering services can contain costs and eliminate uncertainties, permitting IT support expenses to grow in a more moderate and manageable manner than is feasible by assembling a bulky, knowledgeable internal IT staff. Progent’s Outsourcing White Paper and datasheets tell you how Progent can enable you to create a secure and robust network foundation for your vital business software based on Microsoft Windows such as Office XP, Office 2003, and Office 2000.
Cisco Expert WLAN controller Information Technology Consulting
Immediate 3504 wireless controller Online Support Services
Progent's Wi-Fi consultants can help your business to deploy Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and debug your current Cisco Wi-Fi solution or implement an efficient transition to Cisco's modern wireless controller technology.
Windows 2000 Server Technology Consulting Services
Technology Consulting Services Microsoft Windows 2000
Progent's Microsoft-certified Windows Server 2000 consultants offer network help and information technology consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Windows Server 2000 integration, optimization, and support offerings include system planning, deployment, documentation, local and remote support, Call Center outsourcing, professional security analysis, full service outsourcing, and economical co-sourcing.
Linux Online Engineer
Linux Online Professional
Progent offers nationwide urgent help and troubleshooting services for businesses that run UNIX or Linux networks or whose IT systems feature a mix of UNIX/Linux and Microsoft Windows products. Remote IT help offers optimum return for your IT budget by protecting client efficiency and shortening the time charged for network repair services. Advanced remote support utilities and experienced service specialists and consultants allow Progent to handle the majority of network issues without wasting time and expense by traveling to your site. In most of situations your IT problems can be remediated over the phone or via a combination of phone support and online connectivity. Progent can make available Cisco certified CCIE network experts and CISA and CISM certified security specialists to help with the most difficult network problems.
NetDocuments and Android Consultancy
NetDocuments Training Consultant
NetDocuments (NetDocs) is a leading cloud-based document management system designed specifically for legal workflows. Progent offers online guidance from NetDocuments experts who can assist legal departments and law firms to design, configure, administer, tune, or troubleshoot a document management system environment powered by NetDocs.
Troubleshooting SCOM 2012 Migration
24-Hour MCSE Expert Certified Data center Monitoring IT Consultants
Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, enhancing and troubleshooting SCOM solutions and can provide organizations of all sizes expert remote or onsite consulting services for Microsoft SCOM 2012. Progent can assist your company to plan a topology for SCOM 2012 servers that delivers the performance and availability needed to monitor your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs according to industry best practices for monitoring network infrastructure and both Microsoft and third-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to assist you to fix critical problems detected by System Center 2012 Operations Manager.
ISSAP Certified Cybersecurity Architecture Specialist
ISSAP Certified Cybersecurity Engineer
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification through thorough testing and extensive experience with network security design. ISSAP consultants possess in-depth knowledge of access control mechanisms and techniques, telecommunications and network security, cryptography, needs evaluation, business continuity and DRP, and physical security. Progent's ISSAP-premier security consultants can assist your company with all aspects of secure network architecture.
Best Support and Help Android and Office 365 integration
Android VPN On-site Technical Support
Progent's seasoned team of IT consultants and subject matter experts have extensive background providing remote and onsite support for businesses of any size who want to integrate Android phones and tablets into their information systems so that mobile clients can work together from virtually anywhere. Progent offers the breadth of know-how to solve technical problems that span multiple vendors and that represent a mix of legacy and up-to-date technology. Progent provides cost-effective online consulting to help you with any aspect of planning, implementing, managing and maintaining your BYOD solution. Progent can provide as-needed technical support to help you to handle especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management support to ensure that you finish major IT initiatives on time and within budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and offers expertise with all major operating systems, applications, management tools and hardware infrastructure. Progent also offers specialized group or individual training to show you how to manage and operate Android phones and tablets to maximize their business value.
Amazon Marketplace Web Service integration Design
CISA Certified Security Expert Amazon Marketplace Web Service integration Integration Firm
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can broaden their reach, reduce their cost of sales, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and speed up your return on investment.
24/7/365 Adobe Illustrator Education
Digidesign Pro Tools Training
Progent's Mac experts can support the creative facets of Macintosh computing by offering help services and education in imaging, sound, and video. Progent's support professionals can provide help in a variety of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or setting up an audio/video production facility.
Consultant Services Mac Email client for Exchange
Mac and Outlook Web App Professionals
Exchange Servers and Macintosh computers can work together efficiently. Progent's Mac and Microsoft premier experts can help you set up Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with teammates who use Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can collaborate, allowing Mac users to get and transmit email, examine the Exchange global address list, copy addresses, sync up calendars, and invite fellow workers to meetings with your Exchange account. Progent will make sure that your Microsoft Server is properly configured and that LDAP and Outlook Web connectivity are working. Progent also can provide customized onsite Entourage education.
Linux Remote Consultant
Solaris Online Migration Consulting
Progent provides national remote technical support and consulting services for companies who operate Sun Solaris environments or whose information systems include a mix of Solaris and Microsoft Windows technology. Remote network consulting provides maximum leverage for your IT budget by preserving user productivity and limiting the time billed for computer analysis and repair. Advanced remote access tools and skilled service specialists and consultants allow Progent to handle the majority of IT issues without wasting time and money by going to your site. In most of situations your IT issues can be remediated over the phone or via a mix of phone help and online access. Progent can make available Cisco certified CCIE infrastructure engineers and CISA and CISM certified security specialists to assist you with the most difficult system problems.
802.11ac Planning Network Consultants
On-site Support Ubiquiti WiFi access point
Progent's Wireless Consulting Services provide a fast, affordable option for businesses of any size to configure, manage and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can help you plan and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Microsoft Skype for Business Presence Specialist
Skype for Business Web Apps Server Services
Progent's Microsoft-certified consultants can provide remote and onsite expertise for companies of all sizes to evaluate the costs/benefits of migrating to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan a local, cloud or mixed topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; set up HA solutions; interface Skype for Business with your PSTN gateway; and integrate third-party collaboration platforms like Cisco UC. Progent's certified data security experts can help you design and verify a security strategy for your Skype for Business deployment that meets government and industry requirements.
Consulting Services HP Data Protector
Apple Mac Backup Consulting
Progent can provide economical remote support from IT engineers with expertise in a wide range of utilities and services that provide solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and desktops plus laptops and smartphones. Progent can provide consulting support for leading data protection platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent's consultants can assist you to install, enhance, or troubleshoot backup systems for a variety of architectures such as on-premises, edge to datacenter, cloud-based, or hybrid.
24x7x365 Learning Microsoft PowerPoint for Mac
Office Outlook for Mac Class
Progent can provide onsite training designed for individuals who want to broaden their understanding of the Apple macOS and OS X platform, Mac hardware, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one online classes for Mac applications.
Meraki MR34 Access Point Technology Consulting
Meraki Outdoor APs Setup and Support
Progent's Meraki wireless access point experts offer online and on-premises support to help organizations of all sizes to plan, deploy, manage, upgrade or troubleshoot Wi-Fi systems that include Cisco Meraki APs. Progent can assist you to configure and manage Cisco's Meraki-based Wi-Fi networks for environments that can range from a teleworker's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco products including switches, routers and firewalls to build a cohesive network infrastructure that delivers identical access, responsiveness, security, ease of management and uptime for wired and Wi-Fi users irrespective of their location or device.
Exchange 2007 Server Consult
Consultancy Microsoft Exchange 2007
Progent's expert consultants can show you how to design and deploy an efficient in-place Exchange Server 2007 migration strategy that minimizes network disruption, simplifies ongoing service requirements, and makes your Exchange Server 2007 easy to administer. For complicated multi-server or multi-site upgrades, Progent has the knowledge and experience to finish your move rapidly and affordably. Progent's Exchange Server 2007 help, troubleshooting, and design offerings include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2007 that are in keeping with your business needs.
24-7 Information Technology Consultant Microsoft Office 2000
Phone Support Microsoft
Progent's pricing model is to charge for remote support and on-premises help by the minute. Consequently, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal business hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be forced to allow simple problems to fester.
On-site Support Phone Support
Remote Network Support Professional
For mid-size companies who need network support, Progent can deliver a variety of alternatives including on-site help, remote support, phone-based Call Center, round-the-clock support with remote network monitoring, temporary staffing, site relocation support, application development, and expert consultation. For midsize businesses in California or other regions covered by Progent's onsite consultants, Progent provides professional onsite support for solving technical issues quickly and economically.
Support and Help Microsoft ISA 2004 Server
Best ISA 2004 Enterprise Edition Server Support Outsourcing
Progent’s Microsoft certified consultants offer small and midsize businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers include a full featured application-layer aware firewall that can protect your IT system from attack by outside and inside threats. Forefront TMG and ISA Server perform thorough inspection of Internet protocols such as HTTP, which enables these security platforms to uncover many threats that can get by ordinary firewalls. The integrated firewall and VPN structure of Forefront TMG and ISA Server support stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your network security through expert planning and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified consultants can help you to deploy Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or upgrade from ISA Server to Microsoft Forefront TMG.
SQL Server 2008 Migration Consulting
Microsoft SQL Server Troubleshooting
Microsoft SQL Server 2000 is a rich, web-aware database and data analysis solution that opens the door to the fast development of a new generation of enterprise-class applications that can give your business a significant competitive edge. Microsoft SQL Server 2000 provides core support for XML and the capability to communicate across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft technology, assures you success in designing, installing and administering Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET environment.
Expert Microsoft Certified Skype for Business and SQL Server Engineer
Skype for Business 2019 Consultancy
Lync 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network (PSTN) voice communication. Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office or cloud-based Office 365 and simplify administration through integration with Windows AD. Lync can also reduce capital and operational costs by doing away with VoIP equipment and subscription fees, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified IM and Presence consultants can provide remote and on-premises support services to assist you to maintain and troubleshoot your current Lync Server 2010 deployment or assess the advantages of migrating from Lync to Skype for Business, which is Microsoft's new version of the product family. Progent can also help your organization to plan and carry out a smooth Skype for Business migration.
MOM 2007 Onsite Technical Support
Immediate System Center Operations Manager Technical Support
Remote 24x7 network monitoring, automated alerts, and actionable reports are crucial to preserving the proper operation of your network and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management solutions have progressed to the point that businesses of any size can get a level of protection that was once reserved for enterprises. Progent can provide several RMM options delivered as economical services designed to assist you to identify and resolve a most IT network problems before they can impact your business.
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