Expanding your at-home workforce may have a significant impact on network infrastructure, security, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, configure, administer, tune, and debug IT environments that support at-home workers. Progent can help your Augusta-Richmond County organization to pick the appropriate tools and follow best practices in building and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent can provide support services ranging from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can help Augusta-Richmond County, Georgia companies to succeed with any aspect of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, data security, backup/restore solutions, and unified management.

Help Desk Support for At-Home Workers
A sudden, enterprise-wide transition to a telecommuter business model, which might be the result of an epidemic or as a component of a disaster recovery process, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services utilize Progent's extensive network of remote IT support specialists along with enterprise-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or update their active trouble tickets, add information, and append screen captures and relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Augmentation Service enables your business to supplement your current Support Desk team by sharing delivery of Help Desk services seamlessly between your regular support staff and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support model based on the number one professional services automation (PSA) tool for handling help requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can enable your business to provide best-in-class desktop support to your telecommuters, visit Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Augusta-Richmond County, Georgia company, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Lync 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network (PSTN) voice communication. Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office or cloud-based Office 365 and simplify administration through integration with Windows AD. Lync can also reduce capital and operational costs by doing away with VoIP equipment and subscription fees, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified IM and Presence consultants can provide remote and on-premises support services to assist you to maintain and troubleshoot your current Lync Server 2010 deployment or assess the advantages of migrating from Lync to Skype for Business, which is Microsoft's new version of the product family. Progent can also help your organization to plan and carry out a smooth Skype for Business migration.

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    Remote 24x7 network monitoring, automated alerts, and actionable reports are crucial to preserving the proper operation of your network and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management solutions have progressed to the point that businesses of any size can get a level of protection that was once reserved for enterprises. Progent can provide several RMM options delivered as economical services designed to assist you to identify and resolve a most IT network problems before they can impact your business.

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