Expanding your remote workforce may have a major effect on IT architecture, security, and corporate culture. Progent has 20 years of background helping SMBs to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Augusta-Richmond County organization to select the right technologies and adhere to leading practices in building and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent offers support services that go from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can help Augusta-Richmond County, Georgia organizations to with any aspect of creating a high-functioning work-from-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, cybersecurity, backup/restore solutions, and unified management.
Help Desk Services for Telecommuters
A sudden, enterprise-wide switchover to a from-home workforce, which could be driven by an epidemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Call Center with Progent's online Technical Response Center services.
- Progent's Standard Call Center support services utilize Progent's extensive network of online IT support specialists combined with enterprise-class ticketing and follow-up software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC technical support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or update the status of their active trouble tickets, enter details, and upload screen captures and attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Augmentation Service allows your company to augment your existing Help Desk organization by splitting delivery of Support Desk support seamlessly between your regular IT support personnel and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution based on the number one PSA platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your company to provide best-in-class desktop support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Augusta-Richmond County, Georgia business, call 1-800-993-9400 or visit Contact Progent.