Expanding your remote workforce may have a significant effect on network architecture, security, and corporate workflows. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, administer, tune, and debug IT networks that support at-home workers. Progent can help your Augusta-Richmond County company to pick the right tools and follow best practices in building and operating a safe virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide support services that go from as-needed expertise for helping you past challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Augusta-Richmond County, Georgia organizations to with any aspect of creating a high-performing work-at-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, data security, backup/restore solutions, and unified management.

Help Desk Support for Telecommuters
A rapid, organization-wide changeover to a teleworker workforce, which might be activated by a pandemic or as part of a business continuity preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Call Center services leverage Progent's nationwide team of remote technical support specialists combined with world-class trouble ticketing and tracking software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial help requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to check or update their current tickets, enter details, and upload screenshots or attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service enables your business to expand your existing Call Desk staff by sharing delivery of Help Desk Call Center services transparently between your regular IT support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support model utilizing the number one professional services automation (PSA) platform for handling service requests and ticketing, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can help your company to provide best-in-class desktop support to your telecommuters, refer to Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Augusta-Richmond County, Georgia business, phone 1-800-993-9400 or visit Contact Progent.