Expanding your at-home workforce may have a significant impact on IT architecture, security/compliance, and corporate culture. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Augusta-Richmond County organization to select the right technologies and follow leading practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent offers services that go from on demand expertise for helping you over occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Augusta-Richmond County, Georgia companies to succeed with any facet of building a high-performing work-at-home ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.
Help Desk Services for Teleworkers
A sudden, organization-wide transition to a teleworker workforce, which might be activated by a pandemic or as an element of a disaster recovery process, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Center support services leverage Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and follow-up technology to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from initial help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or edit the status of their current tickets, add information, and append screen captures and attachments. Technical support services are delivered at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For more information, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Supplemental Service enables you to expand your existing Call Center organization by sharing delivery of Call Center services transparently between your in-house IT support personnel and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Call Center service is based on a collective support model utilizing the number one PSA tool for handling help requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Help Desk Augmentation Services can enable your company to provide world-class desktop support to your at-home workforce, see Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Augusta-Richmond County, Georgia organization, call 1-800-993-9400 or visit Contact Progent.