Expanding your at-home workforce can have a significant impact on IT architecture, security, and company workflows. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Augusta-Richmond County organization to select the right technologies and adhere to best practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services that go from on demand guidance for helping you over challenging technical bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can help Augusta-Richmond County, Georgia organizations to with any aspect of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, data security, data protection solutions, and centralized management.

Help Desk Support for Telecommuters
A fast, company-wide transition to a teleworker workforce, which could be driven by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's extensive team of remote IT support experts along with world-class trouble ticketing and tracking software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC technical support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to monitor or update their current tickets, enter information, and append screen captures and attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced problems. For more information, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Supplemental Service allows your business to expand your current Call Center staff by splitting delivery of Help Desk Call Center support services seamlessly between your in-house IT support personnel and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Support Desk service is based on a collective support solution utilizing the leading professional services automation tool for managing help requests and ticketing, assigning ownership, tracking progress, and producing reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to provide best-in-class technical support to your telecommuters, go to Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Augusta-Richmond County, Georgia organization, phone 1-800-993-9400 or refer to Contact Progent.