Enlarging your telecommuter workforce may have a significant effect on IT architecture, security, and corporate workflows. Progent has two decades of background assisting businesses of all sizes to plan, deploy, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Augusta-Richmond County organization to select the appropriate tools and follow best practices in building and maintaining a secure virtual solution for telecommuters that facilitates teamwork and returns maximum business value. Progent offers services ranging from on demand expertise for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Augusta-Richmond County, Georgia organizations to succeed with any facet of creating a high-performing work-from-home environment by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A fast, organization-wide changeover to a from-home business model, which could be activated by a pandemic or as a component of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services make it possible for organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Support Desk support services utilize Progent's nationwide team of online technical support experts along with enterprise-class trouble ticketing and follow-up technology to offer an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or revise the status of their current trouble tickets, enter information, and append screen captures or relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Augmentation Service allows your business to supplement your current Call Desk organization by splitting delivery of Call Desk support seamlessly between your in-house IT support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collective support model based on the leading PSA tool for managing help requests and ticketing, assigning responsibility, monitoring progress, and producing reports. For details about how Progent's Call Desk Supplementation Services can help your business to provide best-in-class desktop support to your from-home workers, visit Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Augusta-Richmond County, Georgia business, call 1-800-993-9400 or go to Contact Progent.