Augusta-Richmond County Remote Workers Configuration Advisor
Call Desk Augmentation and Outsourcing Consultants
Expanding your at-home workforce may have a significant impact on network architecture, security/compliance, and company processes. Progent has two decades of background helping small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Augusta-Richmond County organization to select the appropriate technologies and follow best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and returns top value. Progent offers support services ranging from on demand guidance for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent can help Augusta-Richmond County, Georgia businesses to succeed with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and unified management.
Help Desk Services for Remote Workers
A fast, organization-wide changeover to a teleworker business model, which might be the result of a pandemic or as a component of a disaster recovery plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Support Desk with Progent's online Technical Response Center services.
- Progent's Standard Call Desk services utilize Progent's nationwide team of online technical support specialists along with enterprise-class trouble ticketing and follow-up software to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from initial help requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or revise the status of their current trouble tickets, add details, and upload screen captures or attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to deal with complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Supplemental Service enables you to supplement your current Help Desk Call Center staff by splitting delivery of Help Desk support seamlessly between your in-house support personnel and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support model based on the leading professional services automation (PSA) platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Call Desk Augmentation Services can help your business to provide best-in-class IT support to your telecommuters, see Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Augusta-Richmond County, Georgia organization, call
An index of content::
Immediate ransomware recovery planning Consultancy
Conti protection and ransomware recovery Specialist
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability to defend against ransomware or recover rapidly from a ransomware attack. Progent will work with you personally to collect information concerning your current security profile and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that minimizes your vulnerability to a ransomware attack and aligns with your company's requirements.
Exchange Server 2016 Upgrade Remote Troubleshooting
Technology Consulting Services Exchange Server 2016 Upgrade
Progent can help your business in any and all facets of your migration to Microsoft Exchange 2016 including designing high availability infrastructure for a local, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your virtual machines (VMs), databases and log files; configuring hardware load balancing for fault-tolerant client access services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Microsoft SharePoint Server 2010 On-site Technical Support
SharePoint Server 2010 Online Help
Progent's Microsoft engineers can provide affordable remote technical support and development services to assist your business to plan, implement, administer, and troubleshoot SharePoint 2010 installations that can feature web pages that can function as intranets, extranets, document and media management tools, blogs, data marts, business information systems, enterprise search engines, workflows, and other tools to promote and improve collaboration. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's popular office productivity applications including Office Excel, Word, PowerPoint, and Visio. Progent can help your business to migrate from previous releases of SharePoint or move a mix of web applications into a unified and easy-to-manage SharePoint 2010 solution.
Award Winning Juniper J4350 Router Security Consultant
Juniper J2320 Router Cybersecurity Firms
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Computer Consulting SQL Server 2012 Monitoring
Support Services SQL Server 2012 xVelocity
Progent offers the expertise of Microsoft-certified consultants as well as experienced software programmers, database administrators, project managers, network infrastructure architects, disaster recovery planning specialists, and security consultants to assist your business to evaluate the potential advantages of SQL Server 2012 for your organization, install pilot environments at your site or at Progent's lab, design and execute out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from other database platforms, and define a cost-effective and secure network infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012.
DoubleTake Carbonite Software Remote Support
Top Rated Online Technical Support DoubleTake Carbonite Replication Manager
DoubleTake/Carbonite Software offers a family of tools designed to deliver small businesses a variety of cost-effective alternatives for replicating and restoring vital workloads including Exchange Server, Microsoft SQL, RIM Blackberry, and SharePoint. Progent's business continuity planning consultants have in-depth experience integrating DoubleTake/Carbonite technology into small business information networks to achieve an advanced state of availability and disaster recovery capability at a budget-friendly cost.
Aironet 2600 Access Point Configuration
24x7x365 Aironet Access Point Management Specialists
Progent's Cisco certified wireless networking consultants can provide affordable remote and onsite help for end-of-life and modern 802.11ac Aironet Wi-Fi APs and Progent can help your business to design and maintain Wi-Fi solutions that incorporate indoor and outdoor/ruggedized Aironet APs.
Top Rated UNIX Consultants
24/7/365 Sun Solaris Integration Services
If your office network combines Solaris technology with MS Windows, Progent can assist you to integrate your IT resources into a unified environment that allows all your OS platforms to coexist for simple administration, transparent dataflow, high availability, enhanced throughput, and strong protection. Progent's Solaris and Windows integration assistance services feature network architecture configuration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online technical support and troubleshooting, on-site technical support, and Helpdesk support.
Lync Server 2013 Remote Troubleshooting
MCSE Expert Certified Lync Server 2013 Web Apps Server Services
Microsoft Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network (PSTN) calling. Lync 2010 can extend the functionality of Exchange Server, SharePoint and Office desktop or Microsoft 365 and streamlines management via integration with Active Directory. Lync 2010 can also reduce capital and operational costs by doing away with VoIP equipment and subscription fees, PBX gear, or conventional teleconferencing technology. Progent's certified IM and Presence experts can provide remote and on-premises support to help you to maintain and repair your existing Lync Server 2010 deployment or assess the benefits of migrating from Lync to Skype for Business, which is Microsoft's new release of the product. Progent can also help your organization to plan and execute an efficient Skype for Business migration.
Azure and iPhone integration Specialists
24x7x365 Microsoft Azure IPsec configuration Development Companies
Progent can help businesses of all sizes to migrate all or part of their network infrastructure to Microsoft Azure. This can streamline IT administration and lower equipment expense. Azure includes a wealth of public cloud services and Progent can help you to evaluate the advantages and limitations of different cloud computing models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and network infrastructure and make sure that you sidestep the typical mistakes small organizations make when migrating to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and VPN connections and to integrate iPhones and iPads and Android handhelds.
MRTG for Linux Technology Professional
Technology Consulting Services Nagios
Nagios and MRTG are powerful, license-free monitoring tools that run with Linux and can be deployed to monitor UNIX networks, Microsoft Windows systems, or mixed-platform environments where Linux and Microsoft Windows run side by side. Nagios allows network managers to track network services such as POP3, HTTP, SSH, and NNTP. Multi Router Traffic Grapher permits you to track the bandwidth through SNMP-enabled network devices such as processors, routers, and switches. Progent's system monitoring engineers can help you use both these utilities to streamline and repair your computer network.
Online Support ISA 2000 Server
24/7 Internet Security and Acceleration Server Engineer
Progent's certified ISA Server consultants have extensive experience configuring ISA Server-based security installations for IT networks with many sites, remote users, and mission-critical web applications. Progent's ISA Firewall consultants are available to assist your company in designing and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your network security requirements without adversely restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Dynamics GP Continuum Professional
Dynamics GP ODBC Specialists
Progent's background delivering Microsoft .NET support and SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer platforms make it possible to create custom mission-critical applications and eCommerce environments that operate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can show you how to create reports that let you track your business more thoroughly, turning uncooked data into valuable understanding of your company and customers.
SentinelOne Endpoint Security Engineers
Remote ProSight Behavior-based Antivirus Specialists
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology by SentinelOne to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks.
Remote Support Services Windows 11 Installation
Microsoft Windows 11 Teams Engineer
Progent's Microsoft-certified Windows 11 experts offer a variety of services to support Windows 11 including Microsoft 365 integration, mobile device management and synchronization, at-home workforce connectivity, data and identity security, streamlined provisioning, and Help Desk Call Center support.
Wisconsin installation and Administration
District of Columbia Computer Support For Small Offices
Progent's Technical Response Center (TRC) offers low-cost national extended hours online help for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers offer extended hours telephone support and online secure computer connection to isolate and repair technical problems rapidly and economically.
High-Availability Failover Clustered Servers Support Services
Microsoft Windows Failover Cluster Online Technical Support
The clustering technology incorporated into the high-end editions of MS Windows Server 2008 is radically redesigned to streamline the deployment, setup, and maintenance of server clusters that provide improved levels of system dependability, security, performance, and versatility. New or improved capabilities include cluster Validation, easier setup and installation, unified cluster management, new cluster infrastructure for maximum uptime, hardened security and quorum structure, fewer failure points, greater disk and memory capacity, and improvements for geographically dispersed clusters. Progent's consultants can assist you evaluate the advantages of failover clusters, design and execute a deployment, educate your IT staff to manage your cluster environment, provide ongoing consulting and support services, and create and validate a disaster recovery procedure.
Virtual Machine Hosting Consulting Services
Private Cloud Solutions Consulting
Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small or mid-size company's servers in an environment that gives the maximum degree of availability and expandability and is in addition easy to migrate to another host. ProSight Virtual Hosting services are based on mature virtualization architectures that enable small businesses with multi- platform IT systems to economize dramatically on the expense of capital equipment, system support, and network management while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor flexibility.
Microsoft SCOM 2012 Consultants
SCOM 2012 Fabric Monitoring Technical Support Services
Progent's Microsoft-certified consultants have more than 10 years of experience designing, deploying, enhancing and fixing Microsoft SCOM solutions and offer organizations of any size expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to design an architecture for SCOM 2012 servers that provides the responsiveness and resilience required to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure as well as Microsoft and 3rd-party apps and services. Also, Progent can provide responsive remote or onsite technical support to assist you to fix critical problems detected by SCOM 2012.
MCSE Expert Certified Power Pivot Integration Firm
Crystal Reports Development Companies
Progent can provide online and on premises consulting to assist your organization with any phase of business intelligence (BI) reporting from troubleshooting or modernizing reports to planning and deploying a comprehensive business intelligence solution. Progent's BI consultants can assist you to maintain your existing BI system, assist you to migrate reports from a legacy reporting product to a modern one, and deliver custom online mentoring to meet your specific requirements. Progent's management reporting and analytics professionals offer expertise in all popular BI reporting and visualization tools such as Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot and Power View, and Report Designer.
UNIX with Windows Remote Troubleshooting
Technology Professional UNIX, Windows
If your company computer system combines UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can help you to integrate your IT resources into a unified environment that permits all your operating systems to run side by side for easy management, transparent information exchange, high dependability, enhanced throughput, and strong security. Progent's UNIX/Linux/Solaris and Microsoft Windows coexistence assistance services include IT architecture configuration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote network help and troubleshooting, in-person technical support, and Contact Center support.
Technology Consulting Cisco Firepower NGIPS
Cisco Firesight Management Technical Support
The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more value than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-certified CCIE network experts can assist you to maintain your legacy PIX or ASA 5500 security appliances and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, deploy, optimize, manage and troubleshoot firewall solutions based on ASA 5500-X firewalls with Firepower Services.
Outlook autodiscover Remote Support
Consultant Services Exchange Online and on-premises Exchange
Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Microsoft 365 and local Exchange systems. This permits you to have specific mailboxes hosted on your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange network. Progent's Exchange specialists can deliver as-needed expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange initiative is carried out on time and within budget.
CCIE Certified Technology Consulting SD-WAN Services
Cisco Routers Network Consultant
Cisco offers a full array of routers including appliances designed to provide the security, performance, and availability required by customers from small offices to global enterprises and service providers. Cisco routers feature support for redundancy, automatic failover, and backup power for improved fault tolerance and system uptime. Progent can help you choose and integrate Cisco routers to establish a reliable infrastructure for your network and to make it economical to grow as you support new users, start new offices, install new services, open your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS platform, such as Cisco's 800 family of small business routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, plus older 1700 and 2600 Series Routers.
Virus Rollback Specialists
SentinelOne Ransomware Recovery Professional
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology by SentinelOne to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats.
Microsoft Office 2003 Integration Specialist
Microsoft Office 2003 Technical Support Organizations
Progent's IT outsourcing packages offer budget-friendly computer consulting for small companies. Whether it includes planning network architecture, creating an internal Help Desk or using an outside one, rolling out an updated email platform, monitoring your system, or developing an on-line business application, outsourcing your IT technical services can contain expenses and minimize uncertainties, allowing IT support expenses to grow in a more moderate and controlled manner than is feasible by building up a large, knowledgeable in-house network support organization. Progent's Outsourcing White Paper and flyers tell you how Progent can help you create a secure and highly available system architecture for your vital business software based on Windows including Microsoft Office XP, Microsoft Office 2003, and Office 2000.
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