Augusta-Richmond County At Home Workers Configuration Consulting and Support
Help Desk Call Center Augmentation and Outsourcing Consulting and Support Services
Expanding your at-home workforce may have a major impact on network architecture, security, and corporate workflows. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Augusta-Richmond County organization to pick the right technologies and adhere to best practices in building and operating a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services that go from as-needed expertise for getting you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can help Augusta-Richmond County, Georgia organizations to succeed with any facet of creating a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Remote Workers
A rapid, company-wide switchover to a from-home business model, which might be motivated by a pandemic or as a component of a disaster recovery plan, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Support Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Support Desk support services utilize Progent's nationwide network of online technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to check or update their active trouble tickets, add information, and append screen captures and attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service allows you to expand your existing Call Center organization by sharing delivery of Help Desk support transparently between your in-house support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a collective support model based on the leading professional services automation tool for managing service requests and ticketing, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Help Desk Augmentation Services can help your company to deliver best-in-class desktop support to your at-home employees, go to Progent's Help Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Augusta-Richmond County, Georgia organization, phone
An index of content::
NetApp MetroCluster Troubleshooting Specialists
Immediate NetApp MetroCluster Disaster Recovery Consulting Services
Progent offers enterprise clients the services of a certified NetApp consultant for online or onsite expertise for NetApp's complete portfolio of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVauly incremental D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN solutions supported by Progent include system architecture, cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, high availability, and troubleshooting. Progent can provide Level 3 support to assist you to resolve problems with NetApp SAN deployments quickly and affordably based on leading practices.
Immediate QTS Data Center Professionals
QTS Sacramento Data Center Engineers
The QTS Internet Data Center facility is located in the earthquake-neutral Natomas area of Sacramento, CA. If your company is now using the QTS Sacramento data center as a colocation facility or if your company is planning on moving your primary or disaster recovery system to Herakles/QTS, Progent can provide a range of cost-effective services that include colocation migration, system installation and updates, infrastructure improvements, project management services, virtualization configuration, remote monitoring, automated system administration, software programming, business continuity planning and testing, security assessment, and the use of the Progent Test Lab.
Enterprise hybrid cloud solutions Professional
Enterprise hybrid cloud integration Engineers
Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Azure enterprise hybrid cloud planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Lync Server 2013 PSTN Gateway Professional
Lync Server 2013 Mirrored Back End Servers Consulting
Microsoft Lync Server 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, and both IP-based and public switched telephone network (PSTN) telephony. Lync Server 2010 can enhance the capability of Microsoft Exchange, SharePoint and Office or cloud-based Microsoft 365 and simplify management through integration with Active Directory. Lync can also cut capital and operational costs by eliminating VoIP equipment and subscription services, PBX gear, or legacy video conferencing technology. Progent's certified IM and Presence consultants can provide remote and onsite support services to help your company to manage and troubleshoot your current Lync 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also assist your organization to design and carry out an efficient Skype for Business upgrade.
Google Cloud Windows Consultant Services
Specialist Google Cloud Compute Engine solutions
Progent offers cost-effective remote and onsite support to help organizations to migrate any part of their critical IT resources to Google Cloud Platform services. This can save management hassle and hardware costs and allow access to Google's state-of-the-art AI and machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform integration including requirements analysis, readiness assessment, architectural design, testing, configuration, administration, performance optimization, licensing management, disaster recovery solutions, and security.
Custom Software Coding
VBScript programming Technology Professional
If you need help creating, enhancing, or repairing business aplications for Microsoft Windows, Linux, or for the Web, Progent's team of programmers, database designers, and software project managers can ensure you get the job completed on time and within your budget. Progent's experienced application developers offer cost-effective and efficient remote help for jobs as small as creating Vidual Basic macros for Excel or as large as developing mission-critical RDBMS applications built on SQL Server or MySQL.
24x7x365 Network Testing Lab Consultants
NLB Test Lab Specialists
The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center is available for testing line-of-business applications, creating cost-effective system upgrade procedures, assessing and optimizing performance, planning or verifying disaster recovery solutions, mitigating compatibility issues, and establishing training environments for the latest products and technologies. For Progent clients without adequate internal resources to configure effective pilot systems, the lab cuts capital costs and engineering risk and helps keep vital IT projects on schedule.
Firewall Computer Engineer
Cisco VPN and Firewall Engineer
Progent's Cisco CCIE-certified network infrastructure experts can assist your organization to manage older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also assist you to configure, administer, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
64-bit Migration Professional
24x7 64-bit Migration Consultant
Progent's Microsoft-expert engineers can assist your organization to update your application servers or desktops from 32 to 64 bits. Progent can assist you to calculate the risks and advantages of migrating to 64-bit processing, plan an efficient upgrade process that reduces business interruptions, and offer economical, expert remote support to assist your organization to install 64-bit operating systems and application programs on your current hardware.
Specialist ISSAP Certified Cybersecurity Architecture
Network Consultant CISSP-ISSAP Certified
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of rigorous testing and extensive work with information security architecture. ISSAP consultants possess comprehensive knowledge of access control mechanisms and techniques, phone system and network infrastructure security, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security consultants can help your business with all aspects of secure network architecture.
After Hours CISSP Certified Security Analyst Consultant
CISSP-ISSEP Security Consult
Progent's CISSP-certified cybersecurity experts can help organizations of any size with any facet of IT security. Progent can create cost-effective cybersecurity systems that guard a small office against modern threats or Progent can plan, deploy, and manage an end-to-end security environment for hybrid enterprise networks that accommodate onsite, online, and mobile users accessing network resources spread across a mix of physical datacenters and public and private clouds.
Microsoft Project Server Workflow Trainer
Microsoft Project Server Outsourced Programming
Progent's Microsoft-certified engineers offer in-depth support in implementing, operating and troubleshooting any edition of Project Server and can deliver a wide variety of cost-effective remote consulting services based on proven best practices to assist organizations of any size to receive all the benefits of this powerful project management solution. Support services available from Progent include solution design, installation and migration, setting up safe file and status sharing among onsite and offsite users, network optimization, and specialized webinar training classes.
Online Office Word Training Online Support Services
Online Office 365 Excel Training Computer Network Consultants
Progent's virtual classroom webinars provide small companies the cost savings, simplicity, and versatility of virtual seminars and the proven training methods of expert teachers who employ advanced collaboration software to emulate real-time, interactive classes. Progent offers webinar training for key desktop applications including elements of Microsoft Office suite such as Microsoft Office Excel, Word, Access, and Outlook: Microsoft Dynamics business accounting and management reporting products such as MS Dynamics GP; plus other top desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Consultant Services High Availability Data Centers
Fault Tolerant Internet Data Center Consultant Services
Progent's Data Center engineers can show you how to find high availability data centers that match the specific requirements of your company. High availability Internet Data Centers are particularly appealing to small companies due to of their low cost and simplified logistics compared to taking a do-it-yourself strategy. Trying to build an on-site data center that offers even a basic level of fault tolerance is too costly for most small businesses. Progent is ready to help you reap all the advantages of high availability data centers and fault tolerant colo sites by offering a complete range of consulting and support services.
Network Consulting Hornetsecurity Altaro M365 OneDrive Backup
Hornetsecurity Altaro M365 Mailbox Backup Support Outsourcing
Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows laptops and desktops.
School District Cisco Professionals
School District Cisco Professional
Progent has extensive experience providing a full-spectrum of remote network support and emergency repair services to local governments and schools across the United States. Progent is one of the industry's pioneers in delivering advanced online network consulting and has delivered network solutions to organizations in every state. Online support saves travel expenses and solves problems more quickly than on-premises service calls.
Top Microsoft Office XP Remote Technical Support
Microsoft Office IT Outsourcing Firm
Progent's IT outsourcing packages provide affordable network consulting for small organizations. Whether it includes designing system architecture, setting up an internal Help Desk or outsourcing a one, deploying a new email system, monitoring your system, or creating a web-based business application, outsourcing your network engineering services can reduce costs and eliminate risks, allowing IT support budgets to grow in a more linear and manageable manner than is possible by assembling a large, all-purpose internal network support organization. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to create a protected and robust system foundation for your vital business software based on Windows such as Microsoft Office XP, Office 2003, and Office 2000.
Android DNS Consultants
Android and Power BI integration Information Technology Consulting
Progent's seasoned group of IT consultants and application experts have years of background delivering online and onsite assistance for businesses of any size who need to integrate Android phones into their IT systems so that mobile clients can communicate and collaborate while on the go. Progent has the range of know-how to solve technical problems that span numerous vendors and that represent a combination of older and current information technology. Progent offers affordable remote expertise to help you with any stage of planning, configuring, managing and maintaining your BYOD environment. Progent can deliver as-needed support to help you to handle particularly stubborn IT problems, or Progent can provide comprehensive project management support to ensure that you complete strategic network projects on schedule and within budget. Progent can assist with on-premises, cloud-based, or hybrid networks and can provide expertise with all major operating systems, apps, management tools and hardware infrastructure. Progent also can provide specialized group or individual classes to show you how to manage and use Android phones and tablets securely and productively.
Windows Server 2012R2 upgrade Consultants
Microsoft Windows Server 2012 R2 Computer Consulting
Progent's Microsoft-certified professionals can assist you to assess the benefits of Windows Server 2012 R2 for your company, create pilot environments and rollout strategies, tune your network for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT support, staff, create a corporate-wide security plan, automate network administration, help with application development, and generate and test a disaster recovery/business continuity plan.
Juniper SRX210 Router Security Company
Cybersecurity Company Juniper SRX240 Router
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Operations Manager Case Study
24 Hour Operations Manager Case Study
Before Progent's Microsoft Operations Manager solution, network issues were approached reactively, after users complained about them. With the help of proactive, automated alerts and trend reports created by MOM, Progent is now able to anticipate system troubles before they grow to be serious enough to impact network uptime. Thanks to MOM, Progent can deal with incipient problems before clients are aware that the problems are there. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to offer small business IT systems enterprise-class service continuity, security and performance.
SQL Server 2017 and Windows Server 2012 R2 Support Services
SQL Server 2017 SSAS Network Engineer
Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business advantages of upgrading to SQL Server 2017 and can help your organization to design and implement a smooth migration of your databases and applications to any deployment architecture including local, cloud-based, or hybrid. Progent's consultants can provide online or on-premises support ranging from on-demand architecture assessment or debugging to comprehensive project management and co-management to ensure your SQL Server 2017 initiative is carried out on time and within budget.
Microsoft and Cisco Authorized Expert Information Transfer Technology Consulting
IT Training Technology Consulting
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Small companies who utilize familiar freelance consultants or who employ internal support staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
Professional Operations Manager
Biggest MOM 2007 Remote Troubleshooting
Even if your company has a small computer services staff and a modest IT budget, your information system can still feature the same high reliability and responsiveness that once required a large internal service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier IT professionals, the most recent system management products for 24x7 monitoring and threshold alarms, and economical service packages such as a help desk call center to keep your vital business applications and servers up and running.
Security Penetration Testing Network Security Auditor
Security Penetration Testing Information Technology Consulting
Stealth penetration testing is a key component of any comprehensive IT system security strategy. Progent's security professionals can perform thorough penetration checks without the knowledge of your company's internal network support resources. Stealth penetration testing shows whether current security defense tools such as intrusion detection alerts and event history analysis are correctly set up and actively monitored. Progent can provide continuous automatic penetration testing to define your internal and external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, uninstalled patches, and unsound IT product defaults can be chained together by hackers into the multi-front attacks typical of modern strains of ransomware.
Emergency Forefront Network Inspection System Online Troubleshooting
Forefront TMG Online Support Services
Forefront Threat Management Gateway 2010 is based on the proven security technologies of Microsoft Internet Security and Acceleration Server and offers a centrally managed Internet gateway that acts as a one-server solution for an array of security functions such as an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, Virtual Private Network control, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security reporting capabilities, allows custom reporting powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be installed as a virtual server to lower expenses and improve availability. Progent's Microsoft engineers can assist your company to design and carry out pilot and production implementations; interface Microsoft Forefront Threat Management Gateway with Windows Server 2008, AD, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint; install Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing support and repair services. Progent's consultants can also help your organization to upgrade economically to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
System Center OpsMgr 2012 Help and Support
SCOM 2012 Application Monitoring Computer Consulting
Progent's Microsoft-certified consulting experts have more than 10 years of background planning, deploying, optimizing and repairing SCOM environments and offer organizations of all sizes advanced remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs according to leading practices for tracking network infrastructure and both Microsoft and third-party applications and services. Also, Progent can deliver responsive remote or onsite technical support to help you to remediate serious problems detected by SCOM 2012.
Remote Monitoring and Reporting Network Consulting
Top Ranked Microsoft Operations Manager Online Support Services
Medium-size businesses can derive all the advantages of Microsoft System Center Operations Manager and have fast access to Progent's Microsoft and Cisco Premier network consulting experts. Thanks to Progent's affordably priced network support programs, medium-size businesses can choose a simple co-sourcing package based on Operations Manager 2007 with network monitoring, proactive warnings, in-depth system analysis, Help Desk support, and remote service. For businesses with line-of-business environments who need non-stop networking, Progent offers a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Operations Manager 2007 to provide mid-size business information systems world-class availability, protection and productivity.
Windows Server 2012R2 Data Deduplication Support Services
Windows 2012 R2 Integration
Progent's certified professionals can assist you to evaluate the business value of Windows Server 2012 R2 for your company, create test systems and migration strategies, optimize your network infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT management staff, create a corporate-wide security plan, automate network administration, help with creating applications, and build and test a DR/BC plan.
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