Expanding your remote workforce may have a major effect on IT architecture, security, and corporate culture. Progent has 20 years of background helping SMBs to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Augusta-Richmond County organization to select the right technologies and adhere to leading practices in building and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent offers support services that go from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can help Augusta-Richmond County, Georgia organizations to with any aspect of creating a high-functioning work-from-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, cybersecurity, backup/restore solutions, and unified management.

Help Desk Services for Telecommuters
A sudden, enterprise-wide switchover to a from-home workforce, which could be driven by an epidemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's extensive network of online IT support specialists combined with enterprise-class ticketing and follow-up software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC technical support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or update the status of their active trouble tickets, enter details, and upload screen captures and attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Augmentation Service allows your company to augment your existing Help Desk organization by splitting delivery of Support Desk support seamlessly between your regular IT support personnel and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution based on the number one PSA platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your company to provide best-in-class desktop support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Augusta-Richmond County, Georgia business, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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  • Office 365 Excel Specialist
    Excel Power Map Development Firm

    Progent's Microsoft-certified Excel and Office 365 Excel consultants offer a broad variety of online services to assist you to plan, program, pilot test, install, administer, and troubleshoot business applications based on any release of Excel, including Excel Online and Office 365 Excel. Progent can help your business to move your current Excel solutions to the latest releases of Excel, support Excel on Apple iOS-based iPhones and iPads and Android phones and tablets, and resolve compatibility issues between various releases of Excel. Progent offers on-demand help to clients who need a fast solution to a specific issue related to Office Excel and Progent can also provide comprehensive project management support for upgrading or creating line-of-business applications built on Office Excel. Progent's affordable webinar training classes for Office Excel can be customized to address the special requirements of individuals or teams.

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  • Exchange 2013 Migration Online Help
    Exchange 2013 Voice Mail Consultant

    Exchange 2013 incorporates significant improvements to the capabilities of Exchange 2010 and introduces powerful new features plus a revamped structure. These enhancements affect key areas such as manageability, availability, security and compliance, cost of ownership, teamwork, extensibility, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consultants can help you evaluate the potential business benefits of upgrading to Microsoft Exchange Server 2013, design an efficient test and rollout strategy, and educate your IT team to manage your Microsoft Exchange Server 2013 solution. Progent also offers affordable online consulting and management services for Exchange 2013.

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  • System Center Operations Manager On-site Support
    System Center MOM Technology Professional

    Remote continuous network monitoring, proactive alerts, and periodic reports are crucial to maintaining the proper operation of your IT system and eliminating unnecessary and costly disruptions. Remote Monitoring and Management (RMM) technology has progressed to the point that businesses of all sizes can afford a degree of protection that was previously limited to enterprises. Progent can provide several RMM options delivered as low-cost service packages designed to assist you to identify and resolve a an array of IT network problems before they get big enough to disrupt productivity.

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