Expanding your at-home workforce may have a major effect on network infrastructure, cybersecurity, and company processes. Progent has two decades of background helping SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Augusta-Richmond County company to select the right tools and adhere to leading practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and returns top value. Progent can provide support services ranging from on demand guidance for getting you past challenging IT roadblocks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Augusta-Richmond County, Georgia companies to with any aspect of building a high-functioning remote work ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, cybersecurity, backup/restore solutions, and streamlined management.

Voice/Video Conferencing for Telecommuters
A broad range of voice/video conferencing platforms from major vendors enable virtual meetings, video and voice conferencing, chat sessions, and content sharing for both onsite users and teleworkers. Many companies utilize a mix of conferencing products to accommodate their different partners and customers. Progent can help you to maintain your existing voice/video conferencing environment and enhance the productivity of your at-home workforce.

  • Skype for Business is Microsoft's popular unified communications platform that supports presence, instant messaging, audio and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can help you to configure and manage Skype for Business clients to accommodate your remote workforce. To learn more about Progent's support services for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's group video calling platform for compatible iOS and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for voice/video calls. For details about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for training. For details about Progent's support expertise for Cisco Webex as well as for other video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and content with features such as video conferencing, persistent threaded chat, plus data sharing. For details about Progent's support expertise for Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and help your business to tune your WAN infrastructure to host them.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Augusta-Richmond County, Georgia business, phone 1-800-993-9400 or visit Contact Progent.



An index of content::






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