Enlarging your telecommuter workforce can have a significant effect on IT infrastructure, security, and company processes. Progent has 20 years of background helping small and mid-size businesses to design, configure, administer, tune, and debug IT networks that support work-from-home employees. Progent can help your Augusta-Richmond County organization to pick the right technologies and adhere to leading practices in creating and operating a safe virtual solution for teleworkers that promotes teamwork and returns maximum business value. Progent offers services ranging from as-needed expertise for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can assist Augusta-Richmond County, Georgia organizations to succeed with any aspect of building a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, cybersecurity, backup/restore solutions, and unified management.

Video Conferencing for an At-Home Workforce
A broad range of voice/video conferencing products from major vendors enable online meetings, video and voice conferencing, chat, and screen sharing for both onsite workers and at-home workers. Many organizations use a mix of products to accommodate their different partners and customers. Progent can assist you to maintain your current conferencing ecosystem and enhance the experience of your at-home workforce.

  • Skype for Business is Microsoft's popular unified communications platform that supports presence, IM, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can assist your company to set up and manage Skype for Business clients to accommodate your remote workforce. For details about Progent's support services for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video calling platform for iOS, iPadOS, iPod and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 concurrent users for video calls. For details about Progent's support expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for training. To learn more about Progent's consulting services for Webex as well as for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features that include IP voice and video conferencing, persistent threaded chat, plus file sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these conferencing platforms and assist your business to optimize your WAN infrastructure to run them.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter environment for your Augusta-Richmond County, Georgia company, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::


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    Progent can help your business to plan an upgrade to Microsoft Teams from Skype for Business and install, administer, and troubleshoot a cloud or mixed implementation of Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.

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    Progent's managed services for patch management provide businesses of any size a flexible and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, such as printers, network appliances such as routers and Wi-Fi APs, and Internet-of-Things devices such as alarms and robotics.

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    Offsite Automated Backup Services Consultants

    ProSight Data Protection Services ECHO provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data.

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    Progentís Microsoft-certified experts offer organizations of any size consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that utilizes web-based technology for efficiently connecting people, teams and information. SharePoint Server offers a central spot for your employees or customers to connect to, organize, share and manipulate relevant information, documents, and applications and to interact with one another. Microsoft SharePoint enables faster and better decisions, more effective access across groups and more economical business practices. Windows SharePoint Services connect workers, clients, teams and projects with the knowledge theyíve developed in a way that makes data convenient to find, download and apply. Progent's SharePoint experts can help you to support your current SharePoint solution or upgrade to the current version of SharePoint.

  • System Center 2016 Data Protection Manager Technology Consulting Expert Microsoft Certified System Center 2016 Data Protection Manager Network Consulting
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  • Top CCDP Expert Certified Network Management Professional Services 24-7 Network Management IT Management

  • Remote Consulting Cisco SIP Trunking
    IP PSTN Configuration

    Progent's Cisco CCIE-certified SIP integration experts can assist your business to design, integrate, maintain, troubleshoot and enhance Cisco's SIP infrastructure technology and Cisco's CUBE-based SIP trunks and can provide affordable remote or on-premises support to help companies to move smoothly to a productive communications ecosystem that delivers fast ROI. Progent's certified Microsoft collaboration experts can assist you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business or Lync for access to a SIP PSTN trunk.

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  • Top Quality Microsoft Exchange Server 2010 Upgrade Professionals 24x7 Exchange Server 2010 Migration Professional

  • SCVMM 2012 Live Migration Support and Help
    SCVMM 2012 Security and Compliance Support and Setup

    Progent can assist businesses of all sizes to follow leading practices to configure SCVMM 2012 hosts and host groups, fabric, storage, and library resources; design, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can assist your business to upgrade from an earlier edition of SCVMM or from a third-party virtualization management system, and Progent can assist you to enhance and repair your existing SCVMM environment to make sure you realize maximum business value.

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    Technology Professional Hosting for Virtual Servers

    Progentís private cloud hosting allows small and midsize organizations to run key applications such as SQL and Exchange Server from a hardened Tier III data center facility on fault-tolerant equipment with geographically separate backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for backup replication and restoration. Smaller organizations can use Progentís private cloud to eliminate major capital costs for the purchase, maintenance, and operation of computer equipment and data center facilities while benefiting the highest levels of system reliability and security.

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  • Windows 7 Migration Onsite Technical Support IT Services Windows 7 Upgrade
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  • Windows Server 2008 Hyper-VI Integration Support Services Microsoft Windows Server 2008 R2

  • Emergency Skype for Business and Cloud Voicemail Professionals
    Professionals Skype for Business and SQL Server

    Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop sharing, and both IP-based and PSTN telephony. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint Server and Office desktop or Microsoft 365 and streamlines management via integration with Windows AD. Lync can also reduce expenses by eliminating VoIP equipment and subscription fees, PBX systems, or conventional video conferencing solutions. Progent's certified unified communications consultants offer online and on-premises support services to help your company to maintain and troubleshoot your current Lync 2010 deployment or evaluate the benefits of migrating from Lync to Skype for Business, which is the renamed and revamped release of the product family. Progent can also help your organization to design and execute an efficient Skype for Business upgrade or a migration to Microsoft Teams.

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    This page contains current information on cybersecurity threats, fixes, and best practices. Call or email Progent if your organization needs assistance securing your network against the latest cybersecurity threats.

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  • Security Certification CRISC
    CRISC Certified Risk and Information Systems Control Auditor Professional

    Progent can provide the services of a CRISC-certified risk management expert to assist you to design and implement an enterprise risk management strategy following best practices promoted by CRISC and geared to align with your company's risk tolerance, business objectives, and IT budget.

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