For small businesses in Augusta-Richmond County Georgia, Progent offers technical support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's online technical support engineers offer excellent leverage because they are equipped with the real-world experience and the advanced technology to resolve most network issues quickly. This reduces immediate costs because service calls require a smaller number of chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your company benefits additionally in indirect expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's pricing model for remote support is structured to get the most out of your IT service investment. Progent charges by the minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to typical online service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate situations where quick repairs somehow turn into big invoices. Progent's penchant for disposing of problems quickly results in your business conserving money.
Progent's Online Service Technologies
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested processes that permit the highest level of efficiency for remote help and repair for small company information networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the consultants of Progent's Technical Response Center to communicate with your company's system without violating network security.
Progent's powerful service reporting application keeps detailed records of the service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of assistance provided to every client by any Progent engineer. This archive of trouble tickets and resolutions is stored as a readily exploitable support knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's online consulting specialists can arrive at the best solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Augusta-Richmond County Georgia or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's remote consulting engineers possess advanced credentials in a comprehensive set of technologies. This breadth of capability permits Progent's consultants to address almost any crisis that may occur in a small or midsize company information system. Certificates awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with mixed-OS environments, Progent also provides the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services provided by Progent to small businesses in Augusta-Richmond County include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology such as system architecture, messaging solutions, system and process security, UNIX and Windows integration, VMware products for server consolidation and simplified administration, and migration from older applications to current Windows or Linux environments. Progent's group-based approach to solving network problems promotes quick escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency remote help for diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and validates a consultant's technical knowledge at the expert level. CCIEs can handle the most stubborn issues associated with network planning, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and coming up with alternate approaches or locating software updates. Cisco CCIEs provide excellent cost-effectiveness because their deep experience allows them to fix the most complex problems rapidly. In many instances, less qualified engineers can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few service organizations make Cisco CCIEs accessible to help small and medium sized businesses. Progent offers fast telephone access to a CCIE so you can get immediate help for serious network problems that are impacting worker efficiency but are not within the scope of your local IT support resources. Progent's Cisco-qualified CCIE support experts can interface to your network via state-of-the-art on-line support tools to perform efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's popular selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-certified remote support professionals can provide computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of online desktop consulting and support services including Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified System Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions to bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your business to recover quickly after a damaging penetration. Security solutions offered by Progent include: comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm attacks; integrating firewalls; establishing safe mechanisms for remote and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small companies frequently request. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows customers to complete critical projects within budget and on schedule. Progent's special online consulting services include:
How Your Augusta-Richmond County Georgia Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk support alternatives for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are designed for small businesses who don't have the money or time to build and maintain an in-house Help Desk Call Center but who need quick response from an effective Call Center with proficient phone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Call Center or enhancing your existing organization, evaluating or modifying Help Desk software to meet the special demands of your corporation, or adding temporary online personnel to reinforce your existing Call Center resources during demanding events such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran network consultants provides your clients in Augusta-Richmond County Georgia immediate communication with an efficient technical support group with substantial background offering phone consulting and remote troubleshooting for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a crucial enabler of business efficiency, and Progent's goal is to fix and not simply record IT problems.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Group provides online and in-depth consulting expertise and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. For additional information on Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can nurture the imaginative components of Macintosh systems by offering remote consulting support and education in graphics, audio, and video. Progent's support professionals can provide expertise in a range of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio/video or setting up an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Augusta-Richmond County Georgia online computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so that your network support is proactive and automated. By exposing looming trouble spots before they expand into network outages, system monitoring can avoid stressful and expensive network breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments powered by a combination of OS platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia