For small businesses in Augusta-Richmond County Georgia, Progent offers technical support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's online technical support engineers offer excellent leverage because they are equipped with the real-world experience and the advanced technology to resolve most network issues quickly. This reduces immediate costs because service calls require a smaller number of chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your company benefits additionally in indirect expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's pricing model for remote support is structured to get the most out of your IT service investment. Progent charges by the minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to typical online service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate situations where quick repairs somehow turn into big invoices. Progent's penchant for disposing of problems quickly results in your business conserving money.
Progent's Online Service Technologies
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested processes that permit the highest level of efficiency for remote help and repair for small company information networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the consultants of Progent's Technical Response Center to communicate with your company's system without violating network security.
Progent's powerful service reporting application keeps detailed records of the service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of assistance provided to every client by any Progent engineer. This archive of trouble tickets and resolutions is stored as a readily exploitable support knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's online consulting specialists can arrive at the best solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Augusta-Richmond County Georgia or to learn additional information about Progent's phone support programs, contact Progent at
Phone-based Support Services Available from Progent
Progent's remote consulting engineers possess advanced credentials in a comprehensive set of technologies. This breadth of capability permits Progent's consultants to address almost any crisis that may occur in a small or midsize company information system. Certificates awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with mixed-OS environments, Progent also provides the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services provided by Progent to small businesses in Augusta-Richmond County include:
Progent's UNIX/Linux consultants can provide emergency remote help for diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Progent in addition can deliver a wide range of online desktop consulting and support services including Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.
Progent’s Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Call Center or enhancing your existing organization, evaluating or modifying Help Desk software to meet the special demands of your corporation, or adding temporary online personnel to reinforce your existing Call Center resources during demanding events such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran network consultants provides your clients in Augusta-Richmond County Georgia immediate communication with an efficient technical support group with substantial background offering phone consulting and remote troubleshooting for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a crucial enabler of business efficiency, and Progent's goal is to fix and not simply record IT problems.
Progent's Apple Mac professionals can nurture the imaginative components of Macintosh systems by offering remote consulting support and education in graphics, audio, and video. Progent's support professionals can provide expertise in a range of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio/video or setting up an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Augusta-Richmond County Georgia online computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so that your network support is proactive and automated. By exposing looming trouble spots before they expand into network outages, system monitoring can avoid stressful and expensive network breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments powered by a combination of OS platforms.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
City | Address | Phone | Link |
Augusta-Richmond County | 901 Greene St Augusta, GA 30901 United States |
(706) 760-7377 | Augusta-Richmond County Network Support Services |
Savannah | 2 East Bryan Street, 4th Floor Savannah, GA 31401 United States |
(912) 446-1200 | Savannah Network Support Services |