For small and midsize companies located in Augusta-Richmond County Georgia, Progent provides technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has provided online support to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity issues, plus the assistance of CISA and CISM-certified security consultants to help with advanced security architecture and business continuity planning.
Progent's remote support services offer excellent leverage due to the fact that they are equipped with the practical background and the advanced technology to resolve the majority of network problems quickly. Efficient support reduces direct expenses since solutions take up a smaller number of billable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your company saves even more in indirect expenses by reducing or avoiding network downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for remote help is structured to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the support that you actually get. Unlike typical online support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing save you from situations where quick fixes manage to turn into large invoices. Progent's skill at dealing with problems efficiently translates into your business saving money.
Progent's Online Service Tools
Through years of experience, Progent has fine tuned an array of customized tools and field-tested methodologies that ensure the maximum level of efficiency for remote help and troubleshooting for small and midsize company information networks. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to communicate with your company's environment remotely without breaching corporate security.
Progent's sophisticated technical support database application includes comprehensive histories of the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of support rendered to each client by any consultant. This history of issues and repairs is stored as a conveniently accessible internal knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and allow priority access to manufacturers' in-house support staff so Progent's remote consulting specialists are able to arrive at the best solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Augusta-Richmond County Georgia or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's phone-based consulting engineers have certified skills in a comprehensive set of technologies. This broad range of capability allows Progent's engineers to address practically any problem likely to crop up in a small or midsize business network. Certifications earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-operating system environments, Progent also provides the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote support Offered by Progent to small businesses in Augusta-Richmond County include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide spectrum of information technology such as network architecture, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and simplified management, and migration from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent remote help for troubleshooting problems within UNIX/Linux systems powered by leading derivatives of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and validates an individual's networking skills at the expert level. Cisco qualified CCIEs can handle even the most difficult problems associated with network design, integration, administration, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs represent an exceptional value because their depth of experience enables them to fix the most complex problems quickly. In many cases, less experienced engineers can wrestle for hours or days with the same problems that a CCIE can resolve in a few minutes.
Few service providers make CCIEs accessible to help small and medium sized companies. Progent offers fast telephone contact with a Cisco CCIE so you can get urgent help for serious network problems that are lowering business productivity but are outside the scope of your local network maintenance group or consultant. Progent's Cisco CCIE engineers can connect to your environment by means of state-of-the-art remote support technology in order to provide quick, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's market leading family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized Windows Experts
Progent's Microsoft-expert remote service engineers can provide computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and integration, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote PC desktop consulting and support services such as Windows 7 migration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of security solutions that can strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help you to recuperate rapidly after a damaging penetration. Security consulting services available from Progent include: in depth network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm assaults; setting up firewalls; building secure techniques for off-site and mobile access; protecting your messaging system from spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize on-premises IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the services of seasoned remote consulting professionals for special projects that small businesses frequently request. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of information technology enables customers to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Augusta-Richmond County Georgia Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Call Center service offerings for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller companies who lack the budget to create an internal Help Desk Call Center but who require fast access to an effective Call Center with professional phone support plus the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk Call Center or enhancing your existing organization, identifying or enhancing Call Center software products to handle the unique demands of your company, or providing temporary phone support staff to work with your in-house Help Desk team to deal with unusually busy scenarios like software migrations, mass updates, or rolling out new business software.
Progent's Call Center team of experienced network professionals offers your clients in Augusta-Richmond County Georgia immediate access to a dependable technical support resource with extensive experience delivering telephone-based consulting and remote repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center perception as a solid enabler of business performance, and Progent's policy is to solve rather than simply annotate IT issues.
Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Group can supply remote advanced consulting expertise and education in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Word, and MS Excel. To find out more concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can support the artistic facets of Apple Mac environments by offering phone-based help services and education in imaging, audio, and video. Progent's consultants offer expertise in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio or video or configuring an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Augusta-Richmond County Georgia remote network and server monitoring support powered by Microsoft Operations Manager network monitoring and reporting, customized by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By exposing possible trouble spots before they result in full-scale emergencies, remote monitoring can ward off stressful and costly network crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or networks that incorporate a variety of operating systems.
To contact Progent about urgent remote support with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia