Immediate Remote Support for Augusta-Richmond County Georgia UNIX, Linux, or Sun Solaris NetworksFor small companies located in Augusta-Richmond County Georgia, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the services of CISA and CISM-accredited security consultants to help with advanced security design and disaster recovery preparedness.

Progent's online technical support services offer excellent value due to the fact that they have the real-world background and the advanced technology to solve most information system problems quickly. This lowers immediate expenses since solutions require a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with incidental costs by reducing or avoiding system outages and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management.

Progent's pricing model for remote help is designed to get the most out of your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced just for the services that you actually get. Unlike many remote support firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from situations where fast repairs manage to end up as major tabs. Progent's penchant for handling technical issues efficiently translates into your company spending less cash.

Progent's Remote Support Tools
Over the years, Progent has developed an arsenal of customized tools and field-tested methodologies that permit the highest level of efficiency for remote engineering help and troubleshooting for small company computer networks. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to interface to your company's network remotely without compromising system security.

Progent's advanced service reporting application maintains extensive histories of the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of support rendered to every client by any Progent engineer. This database of trouble tickets and responses is structured as a conveniently accessible internal knowledge base that enables Progent's online support professionals to share their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast access to manufacturers' internal support staff so Progent's online service specialists can find the most efficient solutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Augusta-Richmond County Georgia or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, go to Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's phone-based consulting engineers offer credentials in an extensive set of technologies. This breadth of IT skills enables Progent's consultants to resolve practically any emergency likely to take place in a small or midsize company network. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.

To provide assistance to businesses with multi-OS environments, Progent also offers the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Online services provided by Progent to customers in Augusta-Richmond County include:

Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special projects that small companies often need. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables clients to execute critical projects within budget and on time. Progent's special online consulting solutions include:
  • Call Center Expertise
    Progent's Call Center programs for small businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are ideal for small companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who require quick response from a reliable Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk sharing services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Call Center consulting support can aid you in building an effective new Call Center or improving your current one, identifying or enhancing Help Desk Call Center software to address the unique needs of your corporation, or adding temporary online staff to reinforce your in-house Help Desk team to handle high-demand events such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Call Center staff of seasoned information technology consultants gives your clients in Augusta-Richmond County Georgia fast communication with a large support group with years of experience providing telephone-based help and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial driver of business productivity, and Progent's target is to solve rather than merely document IT problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting staff provides remote advanced engineering expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Project, MS Word, and MS Office Excel. To learn additional information about Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Mac consultants can nurture the artistic facets of Mac environments by providing phone-based help support and training in graphics, audio, and video. Progent's support professionals offer expertise in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio or video or establishing an audio/video post production studio.

    Remote Network and Server Monitoring Services
    Progent offers companies in Augusta-Richmond County Georgia remote computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent for your business so that your network maintenance is proactive rather than reactive. By exposing potential issues before they evolve into crashes, automated monitoring can avoid disruptive and costly network crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that support a combination of platforms.

How Your Augusta-Richmond County Georgia Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.

Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.

Onsite IT Consulting
Progent locations in Eastern Georgia

City Address Phone Link
Augusta-Richmond County 901 Greene St
Augusta, GA 30901
United States
(706) 760-7377 Augusta-Richmond County Network Support Services
Savannah 2 East Bryan Street, 4th Floor
Savannah, GA 31401
United States
(912) 446-1200 Savannah Network Support Services




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    Online Technical Support Supplemental Support Desk

    Progent provides several basic kinds of Helpdesk support including Microsoft Call Center Outsourcing Services, Virtual Help Desk Support, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco professionals gives your customers instant access to a dependable technical resource with extensive experience delivering phone support and remote access repair for networks based on Microsoft products. Progent's focus is on giving the support Help Desk a positive reputation as a key contributor to business productivity. Progent's target is to fix rather than simply report problems.

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    Progent's consultants can provide cost-effective remote consulting and troubleshooting for Windows Server Essentials. Progent offers full-service project management to help you design and execute a smooth migration from Microsoft Windows Server Essentials to Microsoft 365 and other Microsoft Online platforms and services.

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    Configuration Manager automates software provisioning and updating, streamlines security and compliance settings management, inventories network assets, guards against corporate data leakage, provides health monitoring, allows safe self service, and delivers a common point of control for managing multi-OS ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Azure cloud experts can assist you with any facet of designing, implementing, using and troubleshooting a SCCM solution for local, cloud-based, or hybrid environments.

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    Progent's engineers can deliver a variety of technical services to help organizations of any size to deploy, administer, and troubleshoot environments that include desktops, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. For larger organizations, Progent's experienced project management consultants can assist to set up test labs to assess Windows 8.1 and plan and implement Windows 8.1 migration projects based on proven methodologies.

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  • SMS Server Migration Specialist Remote Systems Management Server 2003 Professional
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    Progent offers the expertise of certified engineers and experienced software developers, DBAs, project management experts, network infrastructure architects, business continuity specialists, and certified data security professionals to assist you to evaluate the potential advantages of SQL Server 2012 for your business, install pilot environments at your datacenter or at Progent's test lab, design and execute out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from other database solutions, and configure an efficient and safe IT infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.

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  • Offsite BDR Services Support and Integration
    Offsite BDR Services Support Services

    ProSight Data Protection Services ECHO from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical data.

  • SharePoint Server 2003 Remote Consulting SharePoint Server 2003 Network Consultants
  • Small Business Server 2008 Online Support Services Microsoft SBS Server Consulting Services
  • Small Business WAP361 Setup and Support Engineer Small Business Access Points

  • Biggest Two-factor Authentication (2FA) Integration Services
    Remote Technical Support Duo Identity Authentication

    Progent's Duo services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices.

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  • Software Support Progent Small Companies Small Business IT Support Firms Progent Startup Company
  • Solaris Consulting Sun Solaris On-site Support
  • Ubuntu Linux, Solaris, UNIX Remote Support Services Augusta
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  • Microsoft Desktop Network Design and Consulting
    Technology Consulting Microsoft Desktop

    Progent can deliver a variety of affordable online and on-premises support services to assist your business to configure, manage, and troubleshoot workstations and mobile devices powered by Microsoft Windows, macOS/OS X, iOS, Google Android, or Linux.

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  • Windows Server 2019 Cybersecurity Remote Consulting
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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant enhancements in scale, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and container support.

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    Progent's Windows Server 2019 disaster recovery preparedness consultants can assist your organization to plan and deploy a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.

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    CISA Certified Auditing

    The CISA accreditation is a prestigious achievement that represents expertise in information system security auditing. Certified by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants pass a comprehensive examination administered by the ISACA international professional association. Progent can provide the expertise of a CISA-Certified Cybersecurity audit professional trained to assist businesses in the fields of IS audit process, IT administration, network assets and infrastructure lifecycle, information technology support, protection of data assets, and business continuity preparedness.

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  • Top Quality Microsoft Windows Server 2016 Technology Consulting Augusta, Richmond County Augusta, GA Windows Server 2012 R2 Online Consulting
  • Top Ranked Security Consultants Juniper Junos Management Technology Consulting Juniper Junos J-Web
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  • information Systems Audit Horizon3.ai NodeZero Cybersecurity Penetration Testing
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    Progent's certified cybersecurity experts can run NodeZero-based PEN tests to verify your security monitoring and protection tools and policies are properly configured and effective.

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  • Open Now Network Professional Openings
    Microsoft MCP Career

    If you are a network engineer with system support experience, joining Progent and helping Progent's clients will enhance your skills through interaction with Progent's staff of mutually supportive, world-class consultants. Progent's focus on providing network expertise and technical help to small and midsize businesses will give you the opportunity to consult closely with decision makers and contribute tangibly to the success of dynamic companies. Also, Progent's virtual office network offers the most advanced tools for remote service and wireless connectivity to allow you to deliver fast fixes when you take on mission-critical issues.

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