Urgent Online Help for Augusta-Richmond County Georgia UNIX, Linux, or Solaris NetworksFor small and midsize companies in Augusta-Richmond County Georgia, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery planning.

Progent's online support engineers represent exceptional value because they are equipped with the practical experience and the advanced technology to solve the majority of network problems rapidly. Efficient support reduces immediate expenses because service calls accumulate fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more in indirect expenses by reducing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.

Progent's pricing policy for online help is designed to get the most out of your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to many online support firms, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid scenarios where quick repairs manage to turn into large bills. Progent's skill at handling problems quickly results in your company saving money.

Progent's Online Technical Support Tools
Over time, Progent has developed an array of optimized technologies and field-proven processes which promote the maximum level of efficiency for online technical support and troubleshooting for small and midsize business computer networks. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology permits the consultants of Progent's Technical Response Center to connect to your network without breaching network security.

Progent's highly evolved technical support reporting application keeps thorough documentation of all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of all help rendered to every Progent customer by every consultant. This archive of trouble tickets and fixes is organized as an easily exploitable internal knowledge base that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft permit access to other vast technical support knowledge bases and allow quick access to manufacturers' internal product engineers so Progent's remote service experts are able to come up with the best resolutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone support in Augusta-Richmond County Georgia or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.

Online Support Services Available from Progent
Progent's remote support professionals offer certified skills in a comprehensive array of products and technologies. This breadth of IT skills permits Progent's consultants to manage almost any problem that may crop up in a small or midsize business network. Credentials awarded to Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To help companies with mixed-operating system networks, Progent also offers the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online support services Offered by Progent to customers in Augusta-Richmond County include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a broad array of information technology such as system infrastructure, email systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and easy management, and transitioning from older systems to current Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • SGI/Irix
    Major Linux variants for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Infrastructure Consultants for Augusta-Richmond County GeorgiaThe Cisco CCIE credential is the premier recognition for network infrastructure professionals, and certifies an individual's networking skills at the expert level. Cisco qualified CCIEs know how to handle the most intractable issues encountered in network infrastructure design, installation, administration, security, and repair. Cisco CCIEs work closely with Cisco's in-house support staff in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs offer exceptional value because their broad expertise allows them to find solutions for even the most intractable problems rapidly. In common instances, less experienced service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Few support organizations make Cisco CCIEs available to support small and medium sized companies. Progent offers quick phone access to a Cisco CCIE so you can get urgent assistance for serious network problems that are impacting business productivity but are beyond the comfort zone of your regular IT support personnel. Progent's Cisco-qualified CCIE engineers can tie into your environment via state-of-the-art remote troubleshooting technology to provide fast, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network solutions.

  • Authorized MS Windows Experts
    Microsoft Windows Experts for Augusta-Richmond County GeorgiaProgent's Microsoft-expert online service engineers can deliver computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid integration consulting, SharePoint 2019 design and integration, Microsoft Teams consulting, Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a wide array of online desktop support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Experts
    CISSP Certified System Security Professionals for Augusta-Richmond County GeorgiaProgent's accredited CISM and CISSP security consultants can provide a range of system protection solutions to strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or help your company to recuperate quickly after a damaging breach. Security solutions offered by Progent cover thorough security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from malicious assaults; setting up firewalls; building secure techniques for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract projects that small businesses often request. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows clients to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk programs for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller businesses who don't have the resources to build and maintain an in-house Call Center but who require fast access to an efficient Help Desk with professional telephone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk or enhancing your current organization, identifying or modifying Help Desk Call Center software to meet the special demands of your business, or providing occasional online personnel to work with your internal Help Desk Call Center team during unusually busy scenarios like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk team of seasoned information technology professionals offers your clients in Augusta-Richmond County Georgia instant access to a large support resource with years of background offering phone help and remote diagnostics for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center recognition as a significant enabler of business success, and Progent's goal is to resolve and not simply record technical issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team offers remote and in-depth consulting support and education in key application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and education for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and Microsoft Excel. For additional information concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac experts can nurture the creative aspect of Mac systems by offering remote help services and education in graphics, audio, and motion video. Progent's consultants offer assistance in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with common projects such as capturing or digitizing audio or video or setting up an audio/video post production studio.

    Remote Network Monitoring Support
    Progent can provide businesses in Augusta-Richmond County Georgia remote network monitoring support centered around Microsoft Operations Manager network monitoring, customized by Progent to suit your environment so your computer maintenance is proactive and automated. By anticipating emerging problems before they expand into network outages, automated monitoring can avoid inconvenient and expensive service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments powered by a mix of platforms.

How Your Augusta-Richmond County Georgia Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent.

Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.

Onsite IT Consulting
Progent locations in Eastern Georgia

City Address Phone Link
Augusta-Richmond County 901 Greene St
Augusta, GA 30901
United States
(706) 760-7377 Augusta-Richmond County Network Support Services
Savannah 2 East Bryan Street, 4th Floor
Savannah, GA 31401
United States
(912) 446-1200 Savannah Network Support Services

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    Progent's certified SonicWall firewall consultants can help you integrate, manage, and troubleshoot SonicWall firewall products including the current SonicWall TZ and NSa families of appliances and the older SonicWall PRO 2040 devices. Progent's CISM and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into an end-to-end network protection plan and design security into your corporate practices.

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    Microsoft CRM helps small companies build profitable customer interactions. Built-in Sales and Customer Service components allow employees to share data to help improve sales success and offer steady, effective customer service. Progent can set up the most sensible server and communications environment, including mobile wireless access, to support MS CRM, and Progent's Experts Team can supply your small business with a certified MSCRM consultant who can help you integrate Microsoft Dynamics CRM with your sales or customer support data.

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    For custom program development, Progent can provide software design experts to produce business software in areas such as eCommerce, web site design, Microsoft Dynamics packages including Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's consultants can use Microsoft IIS to build custom eCommerce applications based on Microsoft ASP.NET. Also, Progent offers expertise in a broad range of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

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    Progent can help businesses of all sizes to migrate any part of their network infrastructure to Microsoft Azure. This can streamline IT management and lower hardware investments. Azure offers a wealth of public cloud services and Progent can assist you to evaluate the advantages and limitations of various cloud computing architectures you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and network infrastructure and make sure that you avoid the typical errors small organizations make when migrating to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN connections and to manage iPhones and iPads and Android smartphones and tablets.

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    Cisco's wireless VoIP phones are hardened Wi-Fi devices intended for workers who are mobile within campus, hospitality, retail or other environments where IT management requires user endpoints that offer more administrative control, data security and ruggedness than is achievable with the BYOD style of mobile communications. Creating solutions with Cisco's wireless IP phones usually demands that you set up and optimize many components of your Wi-Fi environment including APs, routers and switches, Cisco wireless LAN controllers, and network management tools. Progent's certified consultants offer online and onsite assistance to help your organization build and administer a Cisco wireless IP phone deployment by delivering services that range from debugging the set up of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.

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    Cisco's Catalyst line of Wi-Fi controllers streamline the administration of wireless LANs by unifying the provisioning and control of wireless APs, optimizing Wi-Fi performance by reducing the effect of radio frequency congestion, enhancing wireless uptime with fast auto-failover, and hardening data security by detecting cyber threats and filtering traffic content based on user type and locale. Progent can assist you to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of all sizes. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi environment or carry out a smooth transition to Cisco's modern Wi-Fi controller solutions.

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    Progent can provide you with experts who can customize your Microsoft Business Solutions ERP, MRP, and financial system packages to match your particular company needs. Progent's Microsoft support experts offer experience in Microsoft Dynamics Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also provides custom e-Commerce integration support for safe, company-wide resource sharing plus interfacing with Customer Relationship Management packages.

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    Remote management cards give network managers full control over a server without the requirement for an on-site visit. Using remote management cards, all console screen information plus keyboard and mouse operations are transferred to a remote session to an IT expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can assist you to design, deploy, and manage a fault-tolerant company network that includes remote management cards and Progent can utilize these remote management cards to deliver low-cost remote technical help. Progent is familiar with a variety of remote server management cards such as Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon remote server management cards.

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    Progent can provide the support of a senior consultant with years of experience configuring, managing, and enhancing video conferencing systems from top-tier vendors such as Cisco, TANDBERG, Polycom, and LifeSize. Progent can work with your internal network support group, your Internet Service Provider, and your telepresence technology vendor to assist your company increase the business value of your telepresence solution.

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    Dynamics GP/Great Plains can help you expand and manage your company more efficiently by offering easy access to strategic information and a rapid ROI. Microsoft Dynamics GP confers important productivity benefits such as its ability to extend the presence of your company, manage your accounting, computerize financial processes, standardize procedures throughout your business, refine inventory control, enhance order accuracy, grow revenue and shorten turnaround time, and maximize free cash flow. Progent can show you how to configure and manage a reliable, secure server and communications foundation to support Great Plains, and can offer experienced Dynamics GP/Great Plains support professionals to make sure you derive all the advantages of your Microsoft Dynamics GP/Great Plains business management system.

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    If you need help writing, enhancing, or repairing business aplications for Windows, any version of Linux, or for the Web, Progent's expert team of programmers, relational database designers, and project managers can make sure you get the project done on time and within budget. Progent's seasoned software developers can provide cost-effective and efficient online consulting for projects as simple as writing VBA macros for Excel or as large as developing line-of-business RDBMS applications built on SQL Server or MySQL.

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    Progent's Windows 11 consulting experts offer an array of services for Windows 11 such as cloud solutions, mobile device management and synchronization, at-home workforce connectivity, data and identity security, centralized deployment, and Help Desk support services.

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    Progent offers national online phone support and consulting services for companies who operate macOS and OS X environments or whose information systems feature a combination of Mac and Microsoft Windows technology. Progent's consultants offer Mac clients a variety of IT services including desktop support, upgrading to the current version of macOS from other earlier versions of Apple macOS or OS X, plus help with Mac applications. Progent can also assist you with iPhone and Apple iPad integration and management, or migrating to iCloud services. Online network consulting offers optimum return for your IT budget by extending client productivity and limiting the time charged for computer repair services. Advanced online support technology and skilled service specialists and engineers allow Progent to handle most network problems without squandering time and expense by traveling to your site. In the vast majority of cases your IT issues can be dealt with over the phone or through a combination of phone help and online network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISA certified security specialists to help with the most difficult system issues.

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  • Lync Server 2013 Integration
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    Lync Server 2013, now called Skype for Business, enables businesses of any size to build a manageable and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing style with IM, real-time presence, web meetings with application sharing and whiteboard, as well as IP-based and PSTN calling enabled for a wide assortment of desktop and mobile clients. Progent's Microsoft-certified Lync 2013 consultants and network architects can assist you to evaluate the business benefits of Lync 2013, design an in-house, cloud-based (with Microsoft Lync Online) or mixed topology appropriate for your present and long-term plans, implement Lync 2013 in a way that expedites your return on investment, and provide live online and on-premises training to your IT team and users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to integrate Lync 2013 with popular Office and Microsoft 365 applications including Outlook and PowerPoint.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Progent's certified cybersecurity consultants can perform NodeZero-based threat assessments to verify your security monitoring and protection systems and policies are properly set up and effective.

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    Progent's ProSight Virtual hosting services provide small and midsize companies a variety of benefits including reduced capital costs, savings on operational expense, better executive focus, enterprise-class protection, enhanced fault tolerance, and regulatory compliance.

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  • Top Ranked Microsoft CRM Configuration
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    Progent's application experts can provide advanced support, software programming, integration assistance, and online classes for leading applications covering key areas including ERP, financials, management analytics, web application design, and the MS Office family of business productivity software. As a Microsoft Partner with decades of experience delivering advanced consulting and troubleshooting support online, Progent can help clients anywhere in the United States to save the lost productivity and fees related to travel and on-site activity without compromising the effectiveness of technical support.

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