For small companies in Augusta-Richmond County Georgia, Progent offers technical support for networks based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISA and CISSP-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve the majority of information system issues rapidly. This lowers immediate expenses since solutions take up fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits even more in incidental costs by minimizing or avoiding system outages and associated losses stemming from business disruption, upset clients, idle employees, and distracted executives.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical online service firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for billing do away with situations where quick repairs somehow end up as substantial bills. Progent's penchant for solving technical issues efficiently translates into your business spending less cash.
Progent's Remote Technical Support Technologies
Over time, Progent has refined a collection of customized technologies and proven processes which ensure the highest level of efficiency for remote engineering help and troubleshooting for small and midsize business IT systems. Progent offers protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to link to your company's system without compromising system security.
Progent's proprietary service database application includes detailed documentation of the support that Progent's customers have received. Progent's team service personnel have the benefit of the records of assistance rendered to each Progent client by every engineer. This history of issues and fixes is structured as a quickly exploitable internal database that enables Progent's online technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft permit access to additional vast support databases and allow quick response from manufacturers' in-house product engineers so Progent's remote service experts are able to come up with the most efficient resolutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Augusta-Richmond County Georgia or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's phone-based technical support engineers have certified skills in an extensive set of products and technologies. This broad scope of capability enables Progent's consultants to manage almost any crisis that may occur in a small or midsize company information system. Credentials earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with multi-OS networks, Progent also provides the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical services provided by Progent to companies in Augusta-Richmond County include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a wide range of information technology such as system infrastructure, email solutions, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified administration, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's team-oriented approach to solving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency online help for resolving problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and validates a consultant's technical skills at the expert level. CCIEs can resolve even the most intractable issues occurring in network infrastructure planning, integration, maintenance, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying program patches. Cisco CCIEs provide exceptional value because their deep expertise allows them to resolve the most difficult problems quickly. In many instances, less seasoned service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers quick phone contact with a CCIE so your company can receive immediate support for complex network infrastructure issues that are lowering business efficiency but are outside the scope of your regular computer maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your environment via state-of-the-art on-line support technology in order to perform fast, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN products.
Authorized Windows Support
Progent's Microsoft-certified online service experts can deliver network problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help you with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and deployment,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of online desktop consulting and support services such as Windows 7 integration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISM and CISSP security engineers can provide a variety of security services that can improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist your company to recuperate rapidly after a serious penetration. Security services available from Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; installing firewalls; designing safe architectures for off-site and mobile access; defending your email system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help organizations of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that combine local resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the services of world-class remote consulting experts for contract projects that small companies often need. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows customers to execute major projects within budget and on schedule. Progent's special remote engineering services include:
How Your Augusta-Richmond County Georgia Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Call Center service options for small and midsize organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center services are designed for small businesses who lack the money or time to build and maintain an in-house Help Desk but who need fast access to a reliable Call Center with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk or improving your existing organization, selecting or enhancing Help Desk software products to meet the particular needs of your business, or adding occasional phone support staff to work with your internal Call Center team during demanding scenarios like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals offers your clients in Augusta-Richmond County Georgia quick assistance from a large network service group with extensive background delivering telephone-based consulting and online diagnostics for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a solid enabler of company success, and Progent's intent is to solve and not just record network issues.
Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts Group provides phone-based advanced consulting expertise and training in key business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, custom development, and education for Microsoft applications including CRM, Microsoft Project, Microsoft Office Word, and Excel. To learn more concerning Progent's consulting, programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can support the creative components of Mac systems by offering phone-based consulting services and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a variety of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio/video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Augusta-Richmond County Georgia online network monitoring services centered around MS Operations Manager network monitoring, enhanced by Progent to suit your business so your IT support is proactive and automated. By anticipating possible trouble spots before they grow into crashes, proactive monitoring can avoid inconvenient and expensive information system crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems based on multiple operating systems.
To contact Progent about emergency remote expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia