Immediate Online Help for Augusta-Richmond County Georgia UNIX, Linux, or Solaris SystemsFor small and midsize companies located in Augusta-Richmond County Georgia, Progent provides support for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, plus the services of CISSP-accredited security consultants to help with advanced security design and business continuity planning.

Progent's remote technical support engineers offer excellent value because they are equipped with the real-world background and the advanced tools to resolve the majority of information system issues quickly. Efficient support lowers direct costs because service calls require fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally in indirect costs by minimizing or eliminating system outages and related costs due to business disruption, disgruntled clients, idle employees, and distracted executives.

Progent's billing model for remote support is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the support that you receive. Unlike many online support companies, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where quick solutions somehow end up as large invoices. Progent's penchant for disposing of technical issues efficiently translates into your business conserving money.

Progent's Online Service Technologies
Over time, Progent has refined a collection of customized technologies and field-tested methodologies that promote the highest level of effectiveness for remote consulting and repair for small and midsize business IT networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology allows the staff of Progent's online support team to access your company's system without violating network security.

Progent's sophisticated service database application maintains thorough histories describing the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of services provided to every customer by any engineer. This database of issues and responses is structured as a readily accessible internal database that permits Progent's remote support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional extensive technical support databases and allow quick access to manufacturers' in-house product engineers so Progent's online consulting experts are able to determine optimal solutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Augusta-Richmond County Georgia or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT help, visit Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's remote network support engineers have certified skills in a comprehensive set of disciplines. This broad scope of IT skills allows Progent's engineers to address practically any crisis likely to take place in a small business information system. Credentials earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.

To support clients with multi-operating system environments, Progent also offers the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.

Online technical services available from Progent to small businesses in Augusta-Richmond County include:

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects that small businesses often request. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special fields of information technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Expertise
    Progent's Call Center service offerings for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are designed for small organizations who don't have the budget to build and maintain an internal Call Center but who want quick communication with a dependable Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Call Center consulting expertise can support you in building an effective new Help Desk Call Center or improving your existing one, identifying or modifying Call Center software to handle the particular demands of your corporation, or providing temporary online personnel to reinforce your in-house Help Desk Call Center resources during demanding scenarios such as software migrations, major upgrades, or rolling out new business software.

    Progent's Call Center team of seasoned network consultants offers your workers in Augusta-Richmond County Georgia rapid contact with a dependable network service resource with extensive background offering phone consulting and remote diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a major enabler of business productivity, and Progent's goal is to resolve and not simply track network problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Team provides phone-based and in-depth consulting support and training in key application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and MS Excel. To learn more information about Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac experts can support the imaginative facets of Macintosh environments by offering remote consulting support and training in imaging, sound, and motion video. Progent's consultants offer expertise in a large selection of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio/video or building an audio/video post production studio.

    Online Network and Server Monitoring Support
    Progent offers businesses in Augusta-Richmond County Georgia remote network monitoring services based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your environment so your network maintenance is proactive rather than reactive. By detecting emerging trouble spots before they expand into full-scale emergencies, automated monitoring can avoid disruptive and costly service breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support a mix of platforms.

How Your Augusta-Richmond County Georgia Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.

Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.

Onsite IT Consulting
Progent locations in Eastern Georgia

City Address Phone Link
Augusta-Richmond County 901 Greene St
Augusta, GA 30901
United States
(706) 760-7377 Augusta-Richmond County Network Support Services
Savannah 2 East Bryan Street, 4th Floor
Savannah, GA 31401
United States
(912) 446-1200 Savannah Network Support Services




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