For small businesses in Augusta-Richmond County Georgia, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers represent excellent value because they have the real-world background and the advanced tools to solve most network issues quickly. This reduces immediate expenses since solutions accumulate fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company benefits even more in indirect expenses by reducing or eliminating system outages and related losses due to business disruption, upset clients, idle workers, and distracted executives.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the services that you receive. Unlike typical remote support firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where fast fixes somehow end up as major invoices. Progent's skill at disposing of problems quickly results in your company saving cash.
Progent's Remote Support Technologies
Over the years, Progent has fine tuned a set of customized tools and proven methodologies which promote the highest degree of effectiveness for online technical support and repair for small business information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to connect to your system without compromising corporate security.
Progent's advanced service database application includes detailed histories of all service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of all help delivered to every Progent customer by any consultant. This database of issues and repairs is structured as a conveniently accessible support knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft permit access to additional massive support databases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists can find the best resolutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Augusta-Richmond County Georgia or to find out more about Progent's phone support programs, call Progent at
Phone-based Network Support Services Provided by Progent
Progent's phone-based consulting engineers offer credentials in an extensive set of technologies. This broad range of technical skills enables Progent's consultants to resolve virtually any crisis likely to take place in a small business information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To support clients with multi-OS networks, Progent also provides the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical support services available from Progent to clients in Augusta-Richmond County include:
Progent's UNIX and Linux support engineers can offer urgent online help for resolving anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX including:
Progent also can deliver a full array of online desktop consulting and support services including Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk consulting services can support you in creating an efficient new Call Center or enhancing your existing organization, identifying or customizing Call Center software products to handle the special requirements of your business, or adding occasional online personnel to supplement your existing Help Desk team to handle unusually busy scenarios like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk staff of seasoned network professionals gives your clients in Augusta-Richmond County Georgia instant contact with a dependable support resource with years of background offering phone consulting and online troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center recognition as a solid contributor to company efficiency, and Progent's aim is to solve instead of merely document network issues.
Progent's Apple Mac consultants can nurture the artistic aspect of Apple Mac computing by delivering phone-based consulting support and education in imaging, audio, and motion video. Progent's support professionals offer assistance in a range of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio/video or establishing an audio/video production studio.
Remote Network Monitoring Services
Progent offers companies in Augusta-Richmond County Georgia online computer system monitoring services based on Microsoft System Center Operations Manager network monitoring, customized by Progent for your business so your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, automated monitoring can avoid stressful and expensive service failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by a mix of operating systems.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
City | Address | Phone | Link |
Augusta-Richmond County | 901 Greene St Augusta, GA 30901 United States |
(706) 760-7377 | Augusta-Richmond County Network Support Services |
Savannah | 2 East Bryan Street, 4th Floor Savannah, GA 31401 United States |
(912) 446-1200 | Savannah Network Support Services |