For small businesses located in Augusta-Richmond County Georgia, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and business continuity preparedness.
Progent's online technical support services offer excellent leverage because they are equipped with the real-world background and the sophisticated tools to solve most network issues rapidly. Efficient support lowers immediate expenses since service calls take up fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization benefits even more in indirect expenses by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for remote help is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. In contrast to typical remote support firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for billing eliminate scenarios where fast repairs manage to end up as major bills. Progent's penchant for disposing of technical issues quickly results in your business saving cash.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned a set of customized technologies and field-proven methodologies that permit the highest degree of effectiveness for online consulting and troubleshooting for small and midsize business computer systems. Progent provides safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your company's environment without violating system security.
Progent's sophisticated technical support reporting application stores thorough histories of all service that Progent's clients have been provided. Progent's team engineers have access to the specifics of services provided to every Progent customer by every Progent consultant. This database of anomalies and solutions is organized as a readily searchable proprietary database that allows Progent's online support experts to share their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft permit access to other massive technical databases and allow quick access to manufacturers' internal product engineers so Progent's remote service experts can arrive at the most efficient solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Augusta-Richmond County Georgia or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's online consulting engineers have advanced credentials in an extensive set of technologies. This breadth of IT skills allows Progent's engineers to resolve virtually any problem that may take place in a small or midsize company network. Certificates held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To help customers with mixed-platform environments, Progent also offers the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services Offered by Progent to customers in Augusta-Richmond County include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide array of computer technology such as system architecture, email solutions, network and operational security, UNIX and Windows integration, VMware products for server consolidation and simplified management, and transitioning from older systems to current MS Windows or Linux-based solutions. Progent's team-based approach to resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent online assistance for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure professionals, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most intractable challenges surrounding network planning, integration, management, security, and repair. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs offer excellent value because their broad expertise enables them to solve the most intractable problems rapidly. In typical instances, less seasoned engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone contact with a CCIE so you can receive timely help for serious network infrastructure problems that are lowering business efficiency but are not within the experience of your regular computer support personnel. Progent's CCIE engineers can connect to your network using the latest on-line troubleshooting technology in order to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of connectivity appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.
Certified MS Windows Experts
Progent's Microsoft-certified online service experts offer network problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can assist your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and integration, Microsoft Teams integration, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of online PC desktop consulting and support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of security services that can improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recuperate rapidly following a damaging breach. Security services offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from malicious attacks; configuring firewalls; building safe techniques for remote and mobile access; securing your email system from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine physical resources as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for special IT projects that small companies often request. Billing rates for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Augusta-Richmond County Georgia Business Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk service offerings for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk services are well suited for smaller businesses who lack the money or time to build and maintain an internal Call Center but who need quick response from an effective Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA platform for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in building an effective new Call Center or enhancing your current one, identifying or modifying Call Center application software to address the unique demands of your company, or providing occasional phone support staff to supplement your existing Help Desk team to handle demanding situations such as software transitions, major updates, or installing new applications.
Progent's Call Center staff of veteran network consultants offers your workers in Augusta-Richmond County Georgia rapid communication with a dependable support group with years of experience providing telephone-based help and online repair service for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center recognition as a significant contributor to company efficiency, and Progent's intent is to fix and not simply track IT problems.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Group can supply online and in-depth consulting expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Microsoft Office Word, and MS Office Excel. To read more concerning Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac professionals can promote the imaginative components of Macintosh environments by providing remote consulting support and training in imaging, audio, and motion video. Progent's consultants offer help in a large selection of Apple Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific jobs such as scanning or digitizing audio or video or putting together an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Augusta-Richmond County Georgia online network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so your network maintenance is proactive and automated. By uncovering looming problems before they expand into downtime, remote monitoring can head off stressful and costly network breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that incorporate a combination of operating systems.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia