For small companies located in Augusta-Richmond County Georgia, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the services of CISA and CISM-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's online technical support services offer excellent value due to the fact that they have the real-world background and the advanced technology to solve most information system problems quickly. This lowers immediate expenses since solutions require a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with incidental costs by reducing or avoiding system outages and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management.
Progent's pricing model for remote help is designed to get the most out of your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced just for the services that you actually get. Unlike many remote support firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from situations where fast repairs manage to end up as major tabs. Progent's penchant for handling technical issues efficiently translates into your company spending less cash.
Progent's Remote Support Tools
Over the years, Progent has developed an arsenal of customized tools and field-tested methodologies that permit the highest level of efficiency for remote engineering help and troubleshooting for small company computer networks. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to interface to your company's network remotely without compromising system security.
Progent's advanced service reporting application maintains extensive histories of the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of support rendered to every client by any Progent engineer. This database of trouble tickets and responses is structured as a conveniently accessible internal knowledge base that enables Progent's online support professionals to share their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast access to manufacturers' internal support staff so Progent's online service specialists can find the most efficient solutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Augusta-Richmond County Georgia or to learn more about Progent's phone support programs, call Progent at
Online Network Support Services Provided by Progent
Progent's phone-based consulting engineers offer credentials in an extensive set of technologies. This breadth of IT skills enables Progent's consultants to resolve practically any emergency likely to take place in a small or midsize company network. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.
To provide assistance to businesses with multi-OS environments, Progent also offers the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online services provided by Progent to customers in Augusta-Richmond County include:
Progent's UNIX and Linux consultants can offer urgent remote help for analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Progent also offers a full array of remote desktop consulting and support services such as Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows workstations.
Progent's Help Desk sharing services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can aid you in building an effective new Call Center or improving your current one, identifying or enhancing Help Desk Call Center software to address the unique needs of your corporation, or adding temporary online staff to reinforce your in-house Help Desk team to handle high-demand events such as software migrations, mass upgrades, or rolling out new business software.
Progent's Call Center staff of seasoned information technology consultants gives your clients in Augusta-Richmond County Georgia fast communication with a large support group with years of experience providing telephone-based help and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial driver of business productivity, and Progent's target is to solve rather than merely document IT problems.
Progent's Mac consultants can nurture the artistic facets of Mac environments by providing phone-based help support and training in graphics, audio, and video. Progent's support professionals offer expertise in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio or video or establishing an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Augusta-Richmond County Georgia remote computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent for your business so that your network maintenance is proactive rather than reactive. By exposing potential issues before they evolve into crashes, automated monitoring can avoid disruptive and costly network crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that support a combination of platforms.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
City | Address | Phone | Link |
Augusta-Richmond County | 901 Greene St Augusta, GA 30901 United States |
(706) 760-7377 | Augusta-Richmond County Network Support Services |
Savannah | 2 East Bryan Street, 4th Floor Savannah, GA 31401 United States |
(912) 446-1200 | Savannah Network Support Services |