For small companies in Augusta-Richmond County or anywhere in the state of Georgia, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISSP and CISM-certified security engineers to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support services offer excellent value because they are equipped with the practical background and the advanced technology to resolve the majority of network problems rapidly. This lowers direct costs since solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization saves additionally with indirect costs by reducing or eliminating system downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for remote help is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you receive. Unlike typical online service organizations, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent situations where fast repairs manage to end up as large tabs. Progent's skill at solving technical issues quickly results in your business saving cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned a set of customized tools and field-tested methodologies which allow the highest degree of efficiency for remote consulting and repair for small company computer networks. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity allows the engineers of Progent's remote service group to connect to your company's network remotely without compromising network security.
Progent's powerful technical support database application includes extensive histories of all service that Progent's customers have received. Progent's authorized consultants have access to the records of support provided to every Progent client by any Progent engineer. This database of problems and solutions is organized as an easily accessible internal knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft make available other vast technical knowledge bases and allow priority access to manufacturers' internal support staff so Progent's online consulting specialists can come up with optimal resolutions quickly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone support in Augusta-Richmond County or anywhere in Georgia or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's phone-based technical support experts have credentials in an extensive set of products and technologies. This wide range of IT skills permits Progent's consultants to manage almost any emergency likely to crop up in a small business information system. Credentials earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with mixed-OS networks, Progent also offers the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services available from Progent to customers in Augusta-Richmond County and throughout the state of Georgia include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of information technology such as network architecture, email systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and migration from legacy applications to current MS Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent online help for analyzing problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and certifies a person's network technology knowledge at the master level. CCIEs can deal with even the most stubborn issues associated with network design, deployment, management, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and developing alternate approaches or locating software updates. CCIEs offer excellent value because their broad experience permits them to solve the most difficult problems quickly. In common cases, less qualified engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few consulting firms make CCIEs available to support small and medium sized companies. Progent can provide fast phone access to a Cisco CCIE so you can receive timely assistance for serious network infrastructure issues that are impacting worker productivity but are beyond the experience of your ordinary network support providers. Progent's Cisco-qualified CCIE engineers can tie into your computer system via advanced on-line support technology to perform fast, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular family of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as VPN solutions.
Certified MS Windows Support
Progent's Microsoft-expert remote support professionals can deliver network problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can help you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 design and deployment,
Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of online desktop support including Windows 7 integration, moving to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISM and CISSP security engineers can provide a range of security solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your company to recuperate rapidly following a damaging breach. Security consulting services available from Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; setting up firewalls; establishing secure mechanisms for off-site and mobile access; securing your messaging system from spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that combine local IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies frequently need. Progent's rates for ongoing consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows customers to execute major projects economically and on time. Progent's project-based online engineering services include:
How Your Augusta-Richmond County Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk support programs for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Call Center support services are ideal for smaller companies who lack the budget to create an internal Help Desk Call Center but who want quick communication with a reliable Call Center with professional telephone assistance as well as the available expertise to escalate complex problems to high-level engineers.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk or enhancing your current one, identifying or enhancing Help Desk software to handle the unique needs of your business, or providing occasional online personnel to supplement your in-house Call Center team to deal with demanding scenarios such as software transitions, major upgrades, or installing new business software.
Progent's Help Desk Call Center staff of experienced network experts gives your customers in Augusta-Richmond County or anywhere in the state of Georgia immediate contact with an effective technical support group with years of experience delivering telephone-based consulting and remote diagnostics for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center the reputation as a crucial driver of company productivity, and Progent's intent is to resolve and not merely document IT problems.
Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Team provides phone-based and in-depth engineering expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for Microsoft business applications such as Microsoft CRM, MS Project, MS Office Word, and Microsoft Excel. For additional information concerning Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac experts can nurture the artistic components of Mac systems by offering remote consulting services and education in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio/video or integrating an audio/video post production lab.
Online Network Monitoring Support
Progent can provide companies in Augusta-Richmond County, or anywhere in the state of Georgia, remote network and server monitoring services based on Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your business so that your IT support is proactive and automated. By detecting emerging issues before they evolve into crashes, automated monitoring can head off stressful and costly network breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems powered by multiple platforms.
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.