For small and midsize companies located in Augusta-Richmond County or anywhere in the state of Georgia, Progent provides support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent value due to the fact that they have the practical experience and the advanced technology to resolve most information system issues quickly. Efficient support reduces immediate expenses since service calls accumulate a smaller number of chargeable minutes. Online support also avoids the expense of sending an engineer to your office. Your organization saves additionally in indirect costs by minimizing or eliminating network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you are invoiced just for the services that you actually get. In contrast to many remote service firms, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid situations where speedy. minor repairs manage to end up as large tabs. Progent's penchant for solving problems quickly translates into your company saving money.
Progent's Remote Support Tools
Over time, Progent has fine tuned a set of customized technologies and proven processes that promote the maximum degree of efficiency for remote technical support and repair for small company computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to access your company's network remotely without breaching system security.
Progent's sophisticated technical support reporting system keeps detailed records for all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of services rendered to every Progent customer by every Progent engineer. This database of trouble tickets and fixes is stored as a quickly searchable internal database that allows Progent's online technical experts to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's online consulting experts are able to come up with the best resolutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Augusta-Richmond County or anywhere in Georgia or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's phone-based network support professionals offer advanced credentials in a comprehensive set of technologies. This broad scope of technical skills enables Progent's consultants to address virtually any emergency likely to take place in a small or midsize company information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to businesses with multi-OS networks, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote services Offered by Progent to customers in Augusta-Richmond County and anywhere in the state of Georgia include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad spectrum of computer technology including network infrastructure, email solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server economization and easy management, and transitioning from older systems to current Windows or Linux-powered solutions. Progent's team-oriented approach to solving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for diagnosing problems within UNIX/Linux systems based on leading versions of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network consultants, and certifies a consultant's network technology skills at the expert level. CCIEs know how to deal with the most stubborn challenges occurring in network planning, integration, administration, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying program patches. Cisco CCIEs are an exceptional value since their depth of expertise enables them to resolve even the most intractable problems quickly. In many instances, less qualified service providers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting providers make CCIEs available to help small and mid-size businesses. Progent can provide quick telephone contact with a CCIE so your company can receive immediate help for severe network infrastructure problems that are lowering business productivity but are outside the scope of your local network service group or consultant. Progent's Cisco CCIE engineers can interface to your network via advanced remote troubleshooting technology to perform fast, safe, and economical analysis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's popular selection of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, plus VPN technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online service professionals offer computer system troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2013 design,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of remote desktop support services such as Windows 7 migration support, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISSP and ISSAP security engineers can provide a variety of system protection solutions to improve the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or assist your company to recuperate quickly following a serious breach. Security services offered by Progent cover thorough security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; building secure mechanisms for remote and mobile access; guarding your messaging infrastructure against spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help organizations of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that combine local resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of world-class online consulting professionals for contract IT projects that small companies frequently need. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows clients to complete major projects within budget and on time. Progent's project-based remote engineering services include:
How Your Augusta-Richmond County Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Call Center service offerings for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for small companies who don't have the resources to assemble and manage an internal Help Desk Call Center but who want quick access to an efficient Call Center with proficient telephone support as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk is designed for bigger businesses and acts as a transparent addition to your existing Helpdesk staff. Progent's Virtual Call Center can operate as an escalation option for complex technical issues, or be available in overflow situations when your ordinary service providers are swamped.
Progent's Help Desk consulting support can assist you in building an effective new Help Desk Call Center or enhancing your established organization, identifying or modifying Help Desk Call Center software products to handle the unique requirements of your business, or providing occasional online staff to supplement your existing Help Desk Call Center team to handle high-demand scenarios like software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network experts gives your clients in Augusta-Richmond County or anywhere in the state of Georgia rapid access to an efficient support group with years of background offering phone support and remote diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a key contributor to company success, and Progent's target is to solve instead of merely document technical problems.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff offers online advanced consulting expertise and education in special business application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom development, and training for Microsoft business applications including Microsoft CRM, MS Project, MS Word, and Excel. To read more information about Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can nurture the creative facets of Apple Mac systems by offering remote help services and training in imaging, audio, and video. Progent's consultants offer expertise in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio/video or integrating an audio/video post production facility.
Online Network Monitoring Support
Progent can provide companies in Augusta-Richmond County, or anywhere in the state of Georgia, online network monitoring services based on MS System Center Operations Manager network monitoring, customized by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By uncovering potential problems before they cause downtime, proactive monitoring can minimize disruptive and costly network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that incorporate a variety of OS platforms.
To contact Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.