For small businesses in Augusta-Richmond County Georgia, Progent provides support for networks powered by UNIX or Linux or for environments that include a combination of UNIX and Microsoft platforms. Progent has provided remote support to companies in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's online technical support services offer exceptional value because they have the practical experience and the advanced tools to solve the majority of information system problems quickly. This reduces immediate costs since solutions accumulate a smaller number of chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization benefits additionally with indirect costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for online support is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to many online service organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing prevent situations where quick solutions somehow end up as big invoices. Progent's skill at disposing of problems efficiently results in your company saving cash.
Progent's Online Support Tools
Over the years, Progent has developed an arsenal of optimized tools and field-tested processes that permit the highest level of efficiency for remote engineering help and troubleshooting for small and midsize business IT systems. Progent provides safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to connect to your company's computer system remotely without violating network security.
Progent's highly evolved technical support reporting system includes thorough documentation describing the service that Progent's clients have received. Progent's team consultants have access to the specifics of services delivered to every Progent customer by any Progent consultant. This archive of issues and fixes is organized as an easily accessible support database that permits Progent's online support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft make available other vast support databases and permit quick access to manufacturers' internal engineering staff so Progent's remote service experts can find the best solutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Augusta-Richmond County Georgia or to find out additional information about Progent's phone support programs, contact Progent at
Phone-based Technical Services Available from Progent
Progent's phone-based network support professionals have advanced credentials in an extensive set of disciplines. This broad scope of capability permits Progent's consultants to tackle virtually any problem that may crop up in a small business network. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to customers with multi-platform networks, Progent also offers the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services provided by Progent to customers in Augusta-Richmond County include:
Progent's UNIX/Linux consultants can offer emergency online assistance for troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and certifies an individual's networking knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most difficult challenges associated with network infrastructure planning, installation, maintenance, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with IOS network management utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of experience enables them to fix even the most difficult problems quickly. In common instances, less qualified service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few support providers make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can get urgent assistance for serious network infrastructure problems that are hurting business productivity but are outside the scope of your regular computer service personnel. Progent's Cisco CCIE consultants can tie into your environment via the latest on-line troubleshooting technology to perform quick, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular selection of networking products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, as well as VPN products.
Progent's Microsoft-expert online service experts offer computer system problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can help you with a broad range of technology support such as Microsoft Windows Server 2022 planning and integration consulting,
Windows Server 2019 expertise,
Windows Server 2016 migration and cloud integration solutions,
Windows Server 2012 R2 maintenance,
Windows Server 2008 R2 upgrade (help, assistance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and deployment, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of online PC desktop services including Microsoft Windows 11 migration and planning and deploying Microsoft 365 cloud environments for Windows workstations.
Progent's accredited CISM and CISSP security engineers can provide a range of security solutions that can improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to clean up quickly following a serious breach. Security consulting services available from Progent include: in depth network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; designing secure architectures for off-site and mobile connectivity; defending your email system from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can guide you in creating an efficient new Call Center or improving your existing organization, selecting or modifying Help Desk Call Center application software to meet the particular needs of your business, or adding occasional phone support personnel to work with your in-house Help Desk Call Center resources to deal with demanding events such as software transitions, major upgrades, or installing new business software.
Progent's Help Desk staff of veteran network experts provides your customers in Augusta-Richmond County Georgia quick communication with an effective technical support resource with extensive background providing phone support and online repair service for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center perception as a solid enabler of company efficiency, and Progent's target is to resolve instead of merely annotate IT problems.
Progent's Apple Mac experts can promote the artistic elements of Mac systems by offering remote help services and training in imaging, audio, and video. Progent's support professionals offer assistance in a variety of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio/video or setting up an audio/video production facility.
Remote Network Monitoring Support
Progent offers businesses in Augusta-Richmond County Georgia remote network monitoring services based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your business so that your computer support is proactive rather than reactive. By anticipating possible trouble spots before they expand into network outages, automated monitoring can head off stressful and costly network crises. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a combination of platforms.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
| City | Address | Phone | Link |
| Augusta-Richmond County | 901 Greene St Augusta, GA 30901 United States |
(706) 760-7377 | Augusta-Richmond County Network Support Services |
| Savannah | 2 East Bryan Street, 4th Floor Savannah, GA 31401 United States |
(912) 446-1200 | Savannah Network Support Services |