For small businesses in Augusta-Richmond County Georgia, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the assistance of CISSP-certified security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve most network problems rapidly. This lowers direct costs since solutions take up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with indirect costs by reducing or eliminating system downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management.
Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you owe only for the support that you actually get. In contrast to many online support organizations, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and simple policy for billing do away with situations where quick solutions somehow turn into major tabs. Progent's penchant for solving problems quickly results in your company conserving money.
Progent's Online Service Tools
Over time, Progent has developed an array of optimized tools and field-tested processes that permit the highest degree of effectiveness for remote consulting and repair for small business computer networks. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access allows the experts of Progent's remote service group to connect to your company's network remotely without compromising network security.
Progent's proprietary service reporting application maintains comprehensive records of the service that Progent's customers have been provided. Progent's authorized engineers have access to the history of services provided to each Progent customer by any Progent consultant. This database of problems and fixes is organized as an easily exploitable internal knowledge base that allows Progent's online technical engineers to share their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft permit access to additional massive support databases and allow fast access to manufacturers' internal support staff so Progent's online consulting experts can determine optimal resolutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Augusta-Richmond County Georgia or to learn more about Progent's phone support options, call Progent at
Remote Technical Services Provided by Progent
Progent's remote technical support professionals have advanced credentials in an extensive set of products and technologies. This broad scope of technical skills permits Progent's engineers to resolve virtually any crisis that may take place in a small company network. Credentials earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To help customers with mixed-platform environments, Progent also offers the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote services provided by Progent to small businesses in Augusta-Richmond County include:
Progent's UNIX/Linux consultants can provide urgent online help for troubleshooting anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX including:
Progent in addition can deliver a wide array of remote desktop services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk Call Center or improving your established organization, evaluating or customizing Help Desk Call Center software products to meet the particular needs of your corporation, or providing occasional phone support staff to work with your internal Help Desk Call Center team to deal with demanding situations such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned network consultants offers your customers in Augusta-Richmond County Georgia quick access to a reliable support group with years of experience delivering phone help and remote troubleshooting for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center the reputation as a crucial enabler of business productivity, and Progent's intent is to resolve and not just annotate technical problems.
Progent's Apple Mac professionals can promote the artistic components of Apple Mac computing by providing remote consulting support and education in graphics, audio, and video. Progent's consultants offer assistance in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific projects such as capturing or digitizing audio/video or building an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Augusta-Richmond County Georgia remote network monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent for your environment so that your IT maintenance is proactive and automated. By spotting looming trouble spots before they cause network outages, remote monitoring can avoid disruptive and expensive network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a variety of OS platforms.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
|Augusta-Richmond County||901 Greene St
Augusta, GA 30901
|(706) 760-7377||Augusta-Richmond County Network Support Services|
|Savannah||2 East Bryan Street, 4th Floor
Savannah, GA 31401
|(912) 446-1200||Savannah Network Support Services|