For small and midsize companies in Augusta-Richmond County Georgia, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's online support engineers represent exceptional value because they are equipped with the practical experience and the advanced technology to solve the majority of network problems rapidly. Efficient support reduces immediate expenses because service calls accumulate fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more in indirect expenses by reducing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing policy for online help is designed to get the most out of your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to many online support firms, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid scenarios where quick repairs manage to turn into large bills. Progent's skill at handling problems quickly results in your company saving money.
Progent's Online Technical Support Tools
Over time, Progent has developed an array of optimized technologies and field-proven processes which promote the maximum level of efficiency for online technical support and troubleshooting for small and midsize business computer networks. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology permits the consultants of Progent's Technical Response Center to connect to your network without breaching network security.
Progent's highly evolved technical support reporting application keeps thorough documentation of all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of all help rendered to every Progent customer by every consultant. This archive of trouble tickets and fixes is organized as an easily exploitable internal knowledge base that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft permit access to other vast technical support knowledge bases and allow quick access to manufacturers' internal product engineers so Progent's remote service experts are able to come up with the best resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone support in Augusta-Richmond County Georgia or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.
Online Support Services Available from Progent
Progent's remote support professionals offer certified skills in a comprehensive array of products and technologies. This breadth of IT skills permits Progent's consultants to manage almost any problem that may crop up in a small or midsize business network. Credentials awarded to Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To help companies with mixed-operating system networks, Progent also offers the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services Offered by Progent to customers in Augusta-Richmond County include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a broad array of information technology such as system infrastructure, email systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and easy management, and transitioning from older systems to current Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure professionals, and certifies an individual's networking skills at the expert level. Cisco qualified CCIEs know how to handle the most intractable issues encountered in network infrastructure design, installation, administration, security, and repair. Cisco CCIEs work closely with Cisco's in-house support staff in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs offer exceptional value because their broad expertise allows them to find solutions for even the most intractable problems rapidly. In common instances, less experienced service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few support organizations make Cisco CCIEs available to support small and medium sized companies. Progent offers quick phone access to a Cisco CCIE so you can get urgent assistance for serious network problems that are impacting business productivity but are beyond the comfort zone of your regular IT support personnel. Progent's Cisco-qualified CCIE engineers can tie into your environment via state-of-the-art remote troubleshooting technology to provide fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized MS Windows Experts
Progent's Microsoft-expert online service engineers can deliver computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 design and integration, Microsoft Teams consulting, Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of online desktop support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM and CISSP security consultants can provide a range of system protection solutions to strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or help your company to recuperate quickly after a damaging breach. Security solutions offered by Progent cover thorough security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from malicious assaults; setting up firewalls; building secure techniques for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the services of world-class online consulting experts for contract projects that small businesses often request. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows clients to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Augusta-Richmond County Georgia Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk programs for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller businesses who don't have the resources to build and maintain an in-house Call Center but who require fast access to an efficient Help Desk with professional telephone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk or enhancing your current organization, identifying or modifying Help Desk Call Center software to meet the special demands of your business, or providing occasional online personnel to work with your internal Help Desk Call Center team during unusually busy scenarios like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of seasoned information technology professionals offers your clients in Augusta-Richmond County Georgia instant access to a large support resource with years of background offering phone help and remote diagnostics for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center recognition as a significant enabler of business success, and Progent's goal is to resolve and not simply record technical issues.
Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Team offers remote and in-depth consulting support and education in key application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and education for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and Microsoft Excel. For additional information concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the creative aspect of Mac systems by offering remote help services and education in graphics, audio, and motion video. Progent's consultants offer assistance in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with common projects such as capturing or digitizing audio or video or setting up an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide businesses in Augusta-Richmond County Georgia remote network monitoring support centered around Microsoft Operations Manager network monitoring, customized by Progent to suit your environment so your computer maintenance is proactive and automated. By anticipating emerging problems before they expand into network outages, automated monitoring can avoid inconvenient and expensive service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments powered by a mix of platforms.
To contact Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia