UNIX, Linux, Sun Solaris, Mac OS X Online Consulting for
Augusta-Richmond County Small Office Networks
For small companies located in Augusta-Richmond County Georgia, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has provided online support to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for challenging infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to help with advanced security architecture and business continuity planning.
Progent's online support engineers offer exceptional value because they have the real-world background and the sophisticated tools to resolve most network issues rapidly. This reduces immediate expenses because solutions take up a smaller number of billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits even more in incidental expenses by reducing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted management.
Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged only for the support that you actually get. In contrast to many remote support organizations, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast repairs somehow turn into substantial invoices. Progent's penchant for dealing with problems quickly results in your company conserving cash.
Progent's Remote Support Tools
Over the years, Progent has developed an array of optimized technologies and field-proven processes which permit the maximum degree of efficiency for online help and troubleshooting for small and midsize company information systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to connect to your environment remotely without breaching corporate security.
Progent's advanced customer support reporting system keeps detailed records for all support that Progent's clients have received. Progent's staff engineers have the benefit of the details of support delivered to every Progent customer by any consultant. This database of problems and resolutions is stored as an easily accessible internal knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's remote consulting experts can come up with the best resolutions promptly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Augusta-Richmond County Georgia or to find out more about Progent's phone support options, contact Progent at
Phone-based Technical Services Available from Progent
Progent's remote support experts possess certified skills in an extensive set of technologies. This broad scope of IT skills enables Progent's engineers to manage virtually any emergency likely to occur in a small or midsize company network. Credentials held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To help customers with multi-operating system networks, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote technical services available from Progent to customers in Augusta-Richmond County include:
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UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a broad range of computer technology such as system infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy administration, and migration from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.Progent's UNIX/Linux consultants can provide urgent phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX
- BSD
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat
- SUSE Linux
- Debian-GNU
- Slackware Linux
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Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and certifies an individual's technical skills at the master level. CCIEs can handle the most stubborn issues occurring in network planning, integration, administration, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS network management utilities and developing workarounds or identifying program updates. CCIEs represent an exceptional cost-effectiveness since their broad expertise permits them to fix even the most difficult problems rapidly. In many instances, less experienced service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few support providers make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can receive immediate support for serious network problems that are crippling business productivity but are not within the scope of your local network maintenance providers. Progent's Cisco-qualified CCIE engineers can interface to your environment using state-of-the-art remote troubleshooting technology in order to provide quick, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling selection of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
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Authorized MS Windows Support
Progent's Microsoft-premier online service engineers offer computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist you with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and integration, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of remote desktop services including Microsoft Windows 7 integration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
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CISM and CISSP Premier Network Security Professionals
Progent's certified CISM and CISSP network security engineers can provide a variety of system protection solutions that can improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to clean up rapidly following a damaging breach. Security solutions available from Progent include: thorough security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile communication; defending your email system against spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help companies of any size integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services such as Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent can provide the services of seasoned remote consulting professionals for special projects that small companies frequently request. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:
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Help Desk Expertise
Progent's Help Desk programs for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are well suited for small businesses who lack the resources to create an in-house Call Center but who require fast response from a dependable Call Center with professional telephone support as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.Progent's Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or revamping your established organization, identifying or customizing Call Center software to address the special requirements of your corporation, or providing occasional phone support personnel to supplement your existing Help Desk group to handle high-demand situations like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk staff of seasoned network professionals gives your customers in Augusta-Richmond County Georgia fast contact with a large support resource with substantial experience delivering phone consulting and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center perception as a solid enabler of business performance, and Progent's aim is to solve and not simply record IT problems.
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Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting staff offers online and in-depth engineering expertise and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and training for popular Microsoft applications such as CRM, Office Project, Word, and Microsoft Excel. To learn more information about Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.Progent's Apple Mac consultants can support the imaginative aspect of Apple Mac computing by providing phone-based consulting services and education in imaging, audio, and video. Progent's support professionals offer help in a variety of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special projects such as capturing or digitizing audio or video or integrating an audio/video production studio.
Remote Network Monitoring Services
Progent offers businesses in Augusta-Richmond County Georgia remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so your network support is proactive rather than reactive. By spotting possible issues before they cause crashes, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or networks that support multiple platforms.
To contact Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Help, call
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
| City | Address | Phone | Link |
| Augusta-Richmond County | 901 Greene St Augusta, GA 30901 United States |
(706) 760-7377 | Augusta-Richmond County Network Support Services |
| Savannah | 2 East Bryan Street, 4th Floor Savannah, GA 31401 United States |
(912) 446-1200 | Savannah Network Support Services |
An index of content::
VMware VCDX certified Consultant
VMware Site Recovery Manager and NSX Integration Specialist
VMware's popular Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a disaster recovery system powered by VMware SRM.
Virtual Server Technology Consultant Services
Server Consolidation IT Consultant
With virtual servers, companies can run multiple virtual machines on a single actual server. Virtual server technology allows IT organizations to gain all the benefits of server isolation, while avoiding the costs that goes with purchasing additional server equipment. Virtual servers are the enabling technology for building private clouds, which offer important advantages including reducing the costs of hardware, facilities, and management while enhancing information protection, system reliability, and recoverability. Other useful server management technologies include server monitoring utilities, Microsoft WSUS, and remote server management hardware. Progent's professional server management specialists can assist you in all areas of server consolidation and administration to allow your business to cut expenses and conserve time.
Technology Consulting Services wireless controller
Wi-Fi 6 LAN controller Consulting
Cisco's Catalyst Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and control of Wi-Fi access points, tuning Wi-Fi throughput by limiting the impact of RF congestion, enhancing wireless uptime with rapid failover, and strengthening data security by identifying cyber threats and analyzing traffic content based on user type and location. Progent can assist you to deploy Cisco wireless LAN controllers to manage wireless LANs of all sizes. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi environment or carry out a smooth transition to Cisco's latest Wi-Fi controller solutions.
SharePoint 2013 Web Parts IT Consultant
Microsoft Certified Expert Troubleshooting SharePoint Foundation
Progent has been providing SharePoint support since the initial product was published more than a a dozen years, and Progent has the breadth and depth of IT know-how to assist organizations of all sizes to design and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 applications that add significant business value to your IT investment. Progent's Microsoft-certified consulting team can assist you to evaluate the business advantages of upgrading to SharePoint Server or SharePoint Online from older versions of SharePoint or from another collaboration solution; determine whether an in-house, Cloud-based or hybrid deployment is best suited for your company; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent offers full project management outsourcing or can assist in individual jobs associated with your SharePoint 2013 migration.
Services ProSight Phishing Protection
ProSight Next Generation Endpoint Protection Technical Consultant
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology by SentinelOne to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats.
Consulting Services ProSight Infrastructure Management
Integration Support ProSight Infrastructure Monitoring
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance problems.
Ubiquiti access point Engineers
Ubiquiti UniFi wireless LAN Consultancy
Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi appliances running across multiple venues with thousands of access points can be remotely provisioned and administered using Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, management, tuning, troubleshooting, monitoring, and analytics. Progent offers the skills of veteran wireless professionals who can help you to assess the value of Ubiquiti's UniFi products for your business and assist you to plan, deploy, administer, and maintain your UniFi solution.
Microsoft Certified Exchange Server 2016 Upgrade Consulting
Exchange Server 2016 Upgrade Planning IT Consulting
Progent can assist you in any and all facets of your upgrade to Microsoft Exchange 2016 such as designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing for fault-tolerant CAS services; planning, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Contract Programming Firm Amazon AWS hybrid cloud integration
24-7 Amazon EC2 integration Expert Development
Progent offers cost-effective online consulting to assist companies of any size to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist you with every phase of Amazon AWS integration including needs analysis, readiness evaluation, architectural design, testing, deployment, administration, performance optimization, software license management, disaster recovery mechanisms, and security strategies. Progent offers advanced expertise with firewalls and VPN access and can show you how to create all-cloud or hybrid cloud networking models that efficiently integrate Amazon AWS services. Progent can provide as-needed support to assist you to overcome technical roadblocks or Progent can provide comprehensive project management outsourcing to help you migrate to the Amazon AWS platform on time and on budget.
Troubleshooting SentinelOne Singularity and Vigilance Reseller
24/7 Support Services SentinelOne Malware Forensics Experts
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management platform that incorporates AI software and advanced services to deliver comprehensive endpoint detection and response (EDR).
Microsoft Windows 7 Migration IT Consulting
Windows 7 Security Online Consulting
Progent's Microsoft certified consultants can provide offsite and onsite support expertise to help your company to administer, support, and troubleshoot PCs based on Microsoft Windows 7 and can also provide assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, security and compliance, disaster recovery, online access, smartphone and tablet integration, Wi-Fi network design, and 24x7 system monitoring.
Remote Technical Support Windows Server 2019 USB Drive Witness
Consultant Windows Server 2019 migration
Progent's certified Windows Server 2019 consultants can help your organization to design and implement an efficient migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 offers major enhancements in scale, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, availability, and container support.
24 Hour Offsite Workforce Support and Help
Helpdesk for at Home Workforce IT Consultant
Progent has 20 years of experience assisting small and mid-size businesses to plan, implement, optimize, manage, and debug IT networks that support at-home workers.
Cisco Firepower Consulting Services
Specialist Cisco Firepower 1000 Series Firewalls
Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and offer centralized management of advanced security features such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can help your organization to plan and execute a smooth upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's security services to build and centrally manage IT ecosystems that include branch offices, data centers, and cloud resources.
Contact Progent
Progent Phone Numbers
For small organizations interested in Progent's IT outsourcing, consulting, or technical support offerings, call 800-993-9400 or e-mail information@progent.com.
Microsoft Windows Network Specialist
Microsoft Office 2000 Solution Providers
Progent's IT outsourcing services provide economical computer consulting for small companies. Whether it involves planning system architecture, creating an in-house Help Desk or outsourcing a one, deploying an updated email platform, monitoring your system, or building a web-based business solution, outsourcing your IT technical services can reduce expenses and eliminate risks, allowing network support budgets to increase in a more linear and controlled fashion than is feasible by assembling a large, all-purpose in-house IT staff. Progent's Outsourcing White Paper and datasheets show how Progent can enable you to create a secure and robust network architecture for your vital applications powered by Microsoft Windows such as Office XP, Office 2003, and Microsoft Office 2000.
Hybrid Configuration Wizard On-site Support
Professional Hybrid Microsoft 365 integration
Microsoft allows you to create seamless hybrid networks that combine Microsoft 365 and on-premises Exchange systems. This allows you to have some Exchange mailboxes hosted at your physical datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any phase of planning, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can provide occasional support to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is completed on schedule and on budget.
Development Companies Amazon S3 integration
Amazon EC2 firewall integration Design
Progent can provide affordable online support to help companies to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, architectural design, testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance.
Best .NET Application Development
.NET C# Development Firms
Progent's software experts have worked for 20 years with .NET technologies and the Visual Studio development system and are able to build or modernize .NET apps rapidly and affordably.
Microsoft SQL Server Network Consulting Services
SQL Server Support and Help
SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the rapid development of cutting-edge high-end programs that can provide your business a significant competitive edge. SQL Server provides built-in support for XML and the capability to query across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft integration, ensures you success in designing, deploying and administering Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET environment.
Online Troubleshooting Exchange 2019 and Skype for Business
Exchange 2019 O365 Integration Professionals
Progent can help you in any facet of your upgrade to Exchange 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning high availability system topology for an on-premises, cloud-based or hybrid deployment; moving mailboxes; planning and implementing Hyper-V; setting up hardware load balancing (HLB); setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook.
Setup and Support Service Reports
Tracking Service Costs Engineer
Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by every staff member to every client. The practice of documenting and organizing service records results in more efficient support and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
Supplemental Support Desk Consultant
Virtual Call Desk Online Support Services
Progent provides three essential kinds of Call Center support : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco experts offers your clients instant access to a dependable technical resource with extensive experience providing phone support and remote access troubleshooting for networks based on Microsoft products. Progent's concentration is on giving the support Call Center a respected reputation as a solid contributor to company productivity. Progent's goal is to resolve rather than merely report problems.
Exchange 2007 Server Consult
Microsoft Exchange 2007 Engineers
Progent's expert consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2007 migration plan that minimizes productivity downtime, simplifies long-term service requirements, and makes your Exchange Server 2007 easy to administer. For complicated multiple server or multi-site upgrades, Progent offers the experience to complete your project rapidly and affordably. Progent's Exchange Server 2007 help, troubleshooting, and consulting offerings include assistance with the configuration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange 2007 Server.
Microsoft Dynamics GP Computer Consulting
Consultant Services Microsoft Dynamics GP
important features of Dynamics GP/Great Plains software include a modular design that lets you license only the components you require, a standardized architecture built on Microsoft technologies to secure your investment and offer a highly integrated environment, enhanced reporting capabilities that permit you to track all operations, income and expenses and sales trends, integration with Microsoft Office to enable access to corporate data, the ability to integrate information from virtually any db software or workstation software into Microsoft Dynamics GP/Great Plains, and an open architecture that makes it easy to develop specialized applications. Progent can help you configure and support a reliable, protected server and communications infrastructure to support Dynamics GP, and can offer expert GP consultants to show you how to turn the powerful features of Microsoft Dynamics GP/Great Plains accounting into a productive business solution.
Certified Microsoft Partner Onsite and Remote Support
Emergency Microsoft Certified Small Office Computer Consulting Services
Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners represent the most successful organizations who receive the top client satisfaction and are afforded the tightest operational relationship with Microsoft. The knowledge, skills, and commitment needed to earn the status of Microsoft Certified Partner benefits Progent's customers by allowing Progent to provide your business better technical solutions for your information network.
Computer Services Microsoft Office System
Microsoft Information Technology Outsourcing Group
Progent's computer outsourcing services for small companies feature designing Windows XP, .NET Server, and Microsoft BackOffice environments, managing migrations Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, remote and on-site troubleshooting, fixing stubborn IT problems, and producing a company-wide security strategy. Progent can show you how to enhance network availability and performance with non-stop technologies, redundant network topology, and proactive server monitoring. Progent also provides project management assistance for major migrations and can assist with requirements definition, resource identification, bill of materials production, sourcing selection, procurement coordination, and full documentation. Progent's IT outsourcing help also includes education for office productivity programs such as Office XP.
Lync Server 2013 Professionals
Lync Server 2013 and SharePoint Consulting Services
Progent's consultants can assist your company to assess the value of Lync Server for your environment and can help you to plan and execute a rollout of Microsoft Lync Server 2010 that consolidates the control of IM and Presence and increases the output of your office employees, telecommuters, and smartphone users. Progent's consultant's can in addition help your company to carry out a smooth migration to Microsoft Lync Server 2010 from Microsoft Office Communications Server or Live Communications Server, interface Lync Server with Exchange, Microsoft SharePoint, and Microsoft SQL Server, show you how you can run Lync Server to enhance the collaborative capabilities of Microsoft Office applications, and provide online seminars and ongoing technical support for Microsoft Lync Server 2010 and other Microsoft products.
Forefront Threat Management Gateway 2010 IT Consulting
Forefront Network Inspection System Remote Support Services
Microsoft Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Internet Security and Acceleration Server 2006 and offers a centrally administered Internet gateway that acts as a single-server platform for a variety of security functions including an multi-layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network control, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting features, allows custom reports generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be deployed as a virtual server to cut costs and enhance recoverability. Progent's Microsoft consultants can assist you to plan and carry out pilot and production deployments; interface Forefront Threat Management Gateway 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent's consultants can also help your organization to upgrade economically to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.
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