Urgent Phone Consulting for Augusta-Richmond County Georgia UNIX, Linux, or Solaris SystemsFor small businesses in Augusta-Richmond County Georgia, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the assistance of CISSP-certified security engineers to handle advanced security architecture and disaster recovery planning.

Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve most network problems rapidly. This lowers direct costs since solutions take up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with indirect costs by reducing or eliminating system downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you owe only for the support that you actually get. In contrast to many online support organizations, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and simple policy for billing do away with situations where quick solutions somehow turn into major tabs. Progent's penchant for solving problems quickly results in your company conserving money.

Progent's Online Service Tools
Over time, Progent has developed an array of optimized tools and field-tested processes that permit the highest degree of effectiveness for remote consulting and repair for small business computer networks. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access allows the experts of Progent's remote service group to connect to your company's network remotely without compromising network security.

Progent's proprietary service reporting application maintains comprehensive records of the service that Progent's customers have been provided. Progent's authorized engineers have access to the history of services provided to each Progent customer by any Progent consultant. This database of problems and fixes is organized as an easily exploitable internal knowledge base that allows Progent's online technical engineers to share their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft permit access to additional massive support databases and allow fast access to manufacturers' internal support staff so Progent's online consulting experts can determine optimal resolutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Augusta-Richmond County Georgia or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network help, go to Immediate Urgent Support.

Remote Technical Services Provided by Progent
Progent's remote technical support professionals have advanced credentials in an extensive set of products and technologies. This broad scope of technical skills permits Progent's engineers to resolve virtually any crisis that may take place in a small company network. Credentials earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To help customers with mixed-platform environments, Progent also offers the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP engineers.

Remote services provided by Progent to small businesses in Augusta-Richmond County include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad range of information technology such as network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server economization and simplified management, and transitioning from legacy applications to current MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.

    Progent's UNIX/Linux consultants can provide urgent online help for troubleshooting anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX including:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux variants for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Augusta-Richmond County GeorgiaThe Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and certifies an individual's networking knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most difficult issues encountered in network infrastructure design, installation, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS network administration tools and developing workarounds or identifying program patches. Cisco qualified CCIEs offer excellent value since their broad expertise enables them to find solutions for even the most intractable problems quickly. In many instances, less seasoned service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Few support firms make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive urgent support for serious network infrastructure issues that are crippling business efficiency but are not within the scope of your local computer maintenance group or consultant. Progent's CCIE engineers can connect to your environment using state-of-the-art on-line troubleshooting tools to provide quick, safe, and affordable analysis and repair. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's market leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus VPN technology.

  • Authorized MS Windows Experts
    Microsoft Windows Support for Augusta-Richmond County GeorgiaProgent's Microsoft-expert online service professionals can provide network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 deployment, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment support, SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a wide array of remote desktop services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Certified System Security Engineers
    CISSP Premier Network Security Experts for Augusta-Richmond County GeorgiaProgent's qualified CISM and CISSP network security consultants offer a variety of system protection services to bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to clean up rapidly after a damaging penetration. Security consulting services offered by Progent cover comprehensive network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious assaults; installing firewalls; designing safe architectures for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize on-premises IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects that small businesses often request. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows clients to execute major projects economically and on time. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are intended for small businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who require fast response from an efficient Call Center with professional telephone support plus the available expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk Call Center or improving your established organization, evaluating or customizing Help Desk Call Center software products to meet the particular needs of your corporation, or providing occasional phone support staff to work with your internal Help Desk Call Center team to deal with demanding situations such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned network consultants offers your customers in Augusta-Richmond County Georgia quick access to a reliable support group with years of experience delivering phone help and remote troubleshooting for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center the reputation as a crucial enabler of business productivity, and Progent's intent is to resolve and not just annotate technical problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group can supply online professional consulting support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Excel. To read more information concerning Progent's expertise, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can promote the artistic components of Apple Mac computing by providing remote consulting support and education in graphics, audio, and video. Progent's consultants offer assistance in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific projects such as capturing or digitizing audio/video or building an audio/video post production facility.

    Remote Network and Server Monitoring Support
    Progent offers companies in Augusta-Richmond County Georgia remote network monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent for your environment so that your IT maintenance is proactive and automated. By spotting looming trouble spots before they cause network outages, remote monitoring can avoid disruptive and expensive network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a variety of OS platforms.

How Your Augusta-Richmond County Georgia Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.

Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.

Onsite IT Consulting
Progent locations in Eastern Georgia

City Address Phone Link
Augusta-Richmond County 901 Greene St
Augusta, GA 30901
United States
(706) 760-7377 Augusta-Richmond County Network Support Services
Savannah 2 East Bryan Street, 4th Floor
Savannah, GA 31401
United States
(912) 446-1200 Savannah Network Support Services

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