Immediate Phone Help for Augusta-Richmond County Georgia UNIX, Linux, or Solaris SystemsFor small businesses in Augusta-Richmond County Georgia, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and disaster recovery preparedness.

Progent's remote support engineers represent excellent value because they have the real-world background and the advanced tools to solve most network issues quickly. This reduces immediate expenses since solutions accumulate fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company benefits even more in indirect expenses by reducing or eliminating system outages and related losses due to business disruption, upset clients, idle workers, and distracted executives.

Progent's pricing model for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the services that you receive. Unlike typical remote support firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where fast fixes somehow end up as major invoices. Progent's skill at disposing of problems quickly results in your company saving cash.

Progent's Remote Support Technologies
Over the years, Progent has fine tuned a set of customized tools and proven methodologies which promote the highest degree of effectiveness for online technical support and repair for small business information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to connect to your system without compromising corporate security.

Progent's advanced service database application includes detailed histories of all service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of all help delivered to every Progent customer by any consultant. This database of issues and repairs is structured as a conveniently accessible support knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft permit access to additional massive support databases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists can find the best resolutions quickly.

Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Augusta-Richmond County Georgia or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.

Phone-based Network Support Services Provided by Progent
Progent's phone-based consulting engineers offer credentials in an extensive set of technologies. This broad range of technical skills enables Progent's consultants to resolve virtually any crisis likely to take place in a small business information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.

To support clients with multi-OS networks, Progent also provides the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical support services available from Progent to clients in Augusta-Richmond County include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a wide array of information technology such as system architecture, messaging solutions, network and process security, UNIX and Microsoft Windows integration, virtual server products for server consolidation and easy administration, and migration from older applications to the latest MS Windows or Linux environments. Progent's group-based methodology for resolving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.

    Progent's UNIX and Linux support engineers can offer urgent online help for resolving anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX including:

    Important Linux versions for which Progent offers expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Augusta-Richmond County GeorgiaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and validates an individual's technical knowledge at the master level. Cisco CCIEs can deal with even the most difficult challenges associated with network infrastructure planning, integration, administration, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer excellent value because their deep experience allows them to resolve even the most difficult problems quickly. In typical instances, less seasoned consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Few consulting providers make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive timely help for complex network infrastructure problems that are impacting worker efficiency but are beyond the comfort zone of your ordinary IT maintenance personnel. Progent's CCIE support experts can communicate with your computer system via the latest on-line support tools to perform fast, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling selection of connectivity devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network technology.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Experts for Augusta-Richmond County GeorgiaProgent's Microsoft-premier online support engineers can deliver computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can assist you with a broad variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2019 integration, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, SBS Server consulting, and Windows Essentials cloud integration.

    Progent also can deliver a full array of online desktop consulting and support services including Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Premier System Security Engineers
    CISSP Certified System Security Experts for Augusta-Richmond County GeorgiaProgent's qualified CISSP and ISSAP network security consultants can provide a range of security solutions to enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to recover quickly following a serious breach. Security support services available from Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious assaults; integrating firewalls; establishing safe architectures for off-site and mobile connectivity; defending your messaging infrastructure from spam and DHA attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting support to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine physical resources along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract projects that small companies often need. Billing charges for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's background in these special areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk programs for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Call Center support services are well suited for small businesses who lack the money or time to assemble and manage an in-house Help Desk but who want fast communication with an effective Help Desk with proficient phone support as well as the in-depth expertise to escalate complex tasks to high-level consultants.

    Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk consulting services can support you in creating an efficient new Call Center or enhancing your existing organization, identifying or customizing Call Center software products to handle the special requirements of your business, or adding occasional online personnel to supplement your existing Help Desk team to handle unusually busy scenarios like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned network professionals gives your clients in Augusta-Richmond County Georgia instant contact with a dependable support resource with years of background offering phone consulting and online troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center recognition as a solid contributor to company efficiency, and Progent's aim is to solve instead of merely document network issues.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff offers remote and in-depth consulting support and education in specific business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications including CRM, Office Project, Office Word, and Microsoft Excel. For more concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac consultants can nurture the artistic aspect of Apple Mac computing by delivering phone-based consulting support and education in imaging, audio, and motion video. Progent's support professionals offer assistance in a range of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio/video or establishing an audio/video production studio.

    Remote Network Monitoring Services
    Progent offers companies in Augusta-Richmond County Georgia online computer system monitoring services based on Microsoft System Center Operations Manager network monitoring, customized by Progent for your business so your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, automated monitoring can avoid stressful and expensive service failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by a mix of operating systems.

How Your Augusta-Richmond County Georgia Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based support with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.

Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.

Onsite IT Consulting
Progent locations in Eastern Georgia

City Address Phone Link
Augusta-Richmond County 901 Greene St
Augusta, GA 30901
United States
(706) 760-7377 Augusta-Richmond County Network Support Services
Savannah 2 East Bryan Street, 4th Floor
Savannah, GA 31401
United States
(912) 446-1200 Savannah Network Support Services




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    System Center Configuration Manager 2016 automates software provisioning at scale, centralizes security and compliance settings management, inventories network assets, protects against corporate data leakage, performs network health monitoring, allows safe self service, and offers a single control mechanism for managing mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud specialists can help your organization with any aspect of designing, installing, using and troubleshooting a SCCM 2016 solution for on-premises, cloud-based, or hybrid networks.

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    Progent's ProSight family of managed IT services are intended to provide organizations who maintain minimal in-house IT support teams with low-cost help from world-class management platforms and technical experts. Advantages of the ProSight line of managed services include flat-rate IT maintenance expenses, automation of common administrative processes, ongoing adoption of new information technology, graceful transition from older systems to up-to-date solutions, close fit between information technology with strategic objectives, access to seasoned IT consultants, and allowing management to focus on business rather than fast-evolving information technology.

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    Progent's Microsoft and Cisco certified Consultants provide three service programs to help medium-size and large organizations create an efficient and productive internal Computer Support Help Desk. Progent's help desk consulting services include ROI evaluation, process study and enhancement, executive reporting, training of internal personnel, and documentation of processes. Progent's Software Evaluation and Deployment Support Services help companies analyze the various top level Help Desk application programs available and determine what packages might be excessively expensive, miss critical capabilities, or align badly with your company's business goals. Progent also offers temporary staffing for organizations who need to augment their internal Help Desk team for occasional tasks or to substitute for vacationing or indisposed personnel.

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    Progent's Microsoft certified experts offer a range of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial platform and corporate management solution based, like all Microsoft financial solutions, on the scalable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest edition of Microsoft accounting products in the Microsoft Dynamics GP family, offers a cost-effective solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP is simple to deploy and configure, and with its modular design you are able to license only the functions you currently require, with the option to add users and increase functionality in the future. Progent's Dynamics GP/Great Plains Software support experts can help you install, configure and manage Microsoft Dynamics GP/Great Plains 2010 and also earlier editions of Microsoft Dynamics GP/Great Plains.

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    Progent's Microsoft certified experts provide three ways to help medium-size and large businesses create a cost-effective and successful internal Network Support Help Desk Call Center. Progent's consulting services include Return on Investment evaluation, process analysis and enhancement, management reporting, training of internal personnel, and documentation of processes. Progent's Software Evaluation and Integration Support Services help companies analyze the various top level Help Desk application programs on the market and decide what packages might be too expensive, miss key features, or align badly with your company's corporate culture. Progent also provides temporary staffing for companies who need to augment their internal Help Desk team for special projects or to fill in for absent or indisposed personnel.

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    Progent's Microsoft-certified consultants can provide organizations of any size consulting, troubleshooting, and application development services for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that uses web technology for intelligently connecting people, teams and data. Microsoft SharePoint Server offers a central location for your employees or clients to connect to, organize, distribute and interact with useful data, documents, and applications and to interact with other people. Microsoft SharePoint enables faster and better decisions, more effective sharing across groups and more streamlined business practices. Windows SharePoint Services connect employees, customers, teams and major tasks with the information they've developed in a manner that makes data easy to locate, retrieve and apply. Progent's SharePoint experts can help you to maintain your current SharePoint solution or upgrade to the latest release of SharePoint Server or to SharePoint Online.

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    Remote 24x7 network monitoring, proactive alerts, and periodic analytical reporting are crucial to preserving the proper operation of your network and avoiding unnecessary and expensive downtime. Remote Monitoring and Management (RMM) solutions have progressed to the point that companies of all sizes can get a level of network stability that was previously reserved for large enterprises. Progent offers several Remote Monitoring and Management (RMM) options available as low-cost service packages created to help you to identify and resolve a an array of IT network problems before they get big enough to hurt your business.

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    Progent's work environment will make you a more capable consulting professional by improving your technical skills and increasing the loyalty of your customers. Progent delivers this promise by attracting the best professional experts for you to work with, providing an advanced system infrastructure, running proprietary software utilities to deliver the highest quality of support, and by optimizing proven operational structures for attracting and retaining customers.

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    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer affordable remote and on-premises expertise, software development, and troubleshooting services for businesses of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from prior releases of SharePoint. Progent can help you design and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud resources into a cohesive information management solution.

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    Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted environments and also enables low-cost backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of online or on-premises consulting services to assist you to design, deploy, optimize and troubleshoot a modern backup and disaster recovery solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/recovery service based on Altaro VM Backup technology.

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    Progent's Microsoft-certified experts can provide small and medium sized companies computer consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, groups and information. SharePoint Portal Server provides a central spot for your employees or clients to connect to, organize, distribute and interact with relevant information, documents, and software and to interact with other people. It enables quicker and more intelligent decisions, more effective sharing across groups and more streamlined business processes. The primary objective of SharePoint Server is to bring together, in a relevant way, all of the many sources of knowledge available within and without a business network. Windows SharePoint Services join employees, clients, teams and major tasks with the data they've created in a way that makes data convenient to locate, retrieve and re-use.

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