For small businesses in Augusta-Richmond County Georgia, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote support services offer exceptional leverage because they are equipped with the practical background and the sophisticated technology to resolve the majority of network problems quickly. Efficient support lowers immediate costs because solutions require a smaller number of billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused management.
Progent's billing policy for online support is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you owe only for the services that you receive. Unlike typical online support firms, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where quick fixes manage to turn into substantial tabs. Progent's penchant for solving problems quickly translates into your business spending less money.
Progent's Remote Support Technologies
Over time, Progent has refined an arsenal of customized tools and proven methodologies that ensure the maximum level of effectiveness for online engineering help and repair for small and midsize company IT networks. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to link to your environment remotely without violating system security.
Progent's sophisticated technical support reporting system maintains thorough records of the support that Progent's customers have been provided. Progent's authorized consultants have access to the details of services rendered to every customer by any consultant. This database of anomalies and solutions is structured as a quickly exploitable internal knowledge base that permits Progent's remote support experts to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft permit access to other massive technical databases and permit quick access to vendors' internal product engineers so Progent's remote consulting specialists are able to find the most efficient solutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Augusta-Richmond County Georgia or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's online technical support engineers offer certified skills in an extensive array of technologies. This breadth of IT skills enables Progent's engineers to address practically any problem that may crop up in a small business network. Credentials held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Professional.
To support customers with mixed-platform networks, Progent also provides access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote technical services provided by Progent to clients in Augusta-Richmond County include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide array of computer technology such as system infrastructure, email solutions, system and operational security, UNIX and Windows coexistence, VMware technologies for server hardware economization and easy management, and migration from legacy applications to current Windows or Linux environments. Progent's team-based methodology for resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency remote help for troubleshooting anomalies within UNIX/Linux networks based on popular versions of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and indicates a person's networking skills at the master level. CCIEs know how to deal with even the most complex problems occurring in network infrastructure design, installation, maintenance, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or locating program patches. Cisco qualified CCIEs represent an exceptional value since their broad expertise allows them to find solutions for even the most intractable problems rapidly. In common instances, less seasoned consultants can struggle for hours or days with identical problems that a CCIE can resolve in a few minutes.
Few consulting firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast phone contact with a Cisco authorized CCIE so your company can receive timely assistance for complex network problems that are crippling worker productivity but are outside the scope of your regular network service resources. Progent's Cisco CCIE engineers can tie into your environment using advanced on-line troubleshooting technology to perform fast, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Certified MS Windows Expertise
Progent's Microsoft-certified remote service engineers can deliver computer system repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of online PC desktop services including Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISM and CISSP network security engineers offer a variety of security services that can enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help your company to recuperate quickly after a serious breach. Security consulting services offered by Progent include: comprehensive network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; integrating firewalls; designing safe architectures for remote and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help companies of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine local resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned online consulting experts for contract projects that small companies often need. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Augusta-Richmond County Georgia Company Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk service options for small companies with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Call Center services are designed for small companies who don't have the budget to support an internal Help Desk Call Center but who want fast access to a dependable Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting support can support you in establishing an efficient new Help Desk Call Center or improving your established one, identifying or modifying Help Desk software products to handle the special needs of your company, or adding occasional online staff to reinforce your internal Help Desk team to handle unusually busy events such as software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned network professionals offers your clients in Augusta-Richmond County Georgia fast contact with an effective network service group with extensive experience offering phone help and remote troubleshooting for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center the reputation as a solid enabler of business productivity, and Progent's target is to solve and not just record network issues.
Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Team offers phone-based advanced engineering expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Office Excel. To read more about Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac consultants can promote the imaginative aspect of Apple Mac computing by delivering remote help support and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio or video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in Augusta-Richmond County Georgia online network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so your IT maintenance is proactive and automated. By detecting looming issues before they grow into downtime, automated monitoring can avoid stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate multiple platforms.
To contact Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia