For small companies in Augusta-Richmond County Georgia, Progent provides technical support for networks based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISSP-certified security consultants to handle advanced security design and business continuity planning.
Progent's remote support services represent exceptional leverage because they are equipped with the practical experience and the sophisticated technology to resolve most information system problems quickly. This reduces immediate expenses because solutions take up fewer billable minutes. Remote support also avoids the expense of sending an engineer to your site. Your company saves additionally in incidental expenses by reducing or eliminating system outages and related costs stemming from business discontinuity, upset clients, idle workers, and distracted management.
Progent's billing policy for online help is structured to get the most out of your IT service dollar. Progent bills by the minute for phone assistance, so you owe only for the support that you receive. Unlike typical remote support organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor repairs somehow end up as large bills. Progent's skill at handling technical issues quickly translates into your company saving cash.
Progent's Online Technical Support Technologies
Over time, Progent has developed an array of optimized tools and proven processes which promote the highest level of efficiency for remote engineering help and repair for small and midsize business computer networks. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology allows the staff of Progent's remote service group to access your company's environment remotely without compromising corporate security.
Progent's sophisticated service reporting system includes comprehensive histories for all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of all help provided to each Progent client by any engineer. This database of anomalies and solutions is structured as an easily searchable support database that enables Progent's online support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft permit access to additional massive support knowledge bases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to find optimal solutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Augusta-Richmond County Georgia or to find out more about Progent's online support options, contact Progent at
Online Network Support Services Offered Progent
Progent's phone-based consulting engineers offer credentials in a comprehensive set of disciplines. This wide range of technical skills enables Progent's engineers to handle practically any crisis likely to crop up in a small company network. Certificates held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To help companies with mixed-OS environments, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services Offered by Progent to companies in Augusta-Richmond County include:
Progent's UNIX and Linux consultants can offer emergency remote assistance for resolving problems affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Progent in addition can deliver a full array of online desktop support including Microsoft Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in creating an effective new Call Center or enhancing your established one, identifying or modifying Help Desk Call Center application software to meet the special demands of your company, or providing temporary phone support personnel to work with your in-house Call Center resources to handle high-demand events like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned information technology consultants gives your clients in Augusta-Richmond County Georgia immediate assistance from an efficient support resource with extensive background delivering telephone-based help and online troubleshooting for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a key driver of business productivity, and Progent's intent is to resolve instead of merely annotate technical issues.
Progent's Apple Mac consultants can nurture the imaginative elements of Apple Mac computing by offering phone-based consulting services and training in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects such as capturing or digitizing audio or video or establishing an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Augusta-Richmond County Georgia online network monitoring support powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so your network maintenance is proactive and automated. By detecting emerging issues before they cause crashes, proactive monitoring can ward off disruptive and costly service breakdowns. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments powered by multiple platforms.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
City | Address | Phone | Link |
Augusta-Richmond County | 901 Greene St Augusta, GA 30901 United States |
(706) 760-7377 | Augusta-Richmond County Network Support Services |
Savannah | 2 East Bryan Street, 4th Floor Savannah, GA 31401 United States |
(912) 446-1200 | Savannah Network Support Services |