Immediate Online Help for Augusta-Richmond County Georgia UNIX, Linux, or Solaris NetworksFor small businesses in Augusta-Richmond County Georgia, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.

Progent's remote support services offer exceptional leverage because they are equipped with the practical background and the sophisticated technology to resolve the majority of network problems quickly. Efficient support lowers immediate costs because solutions require a smaller number of billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused management.

Progent's billing policy for online support is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you owe only for the services that you receive. Unlike typical online support firms, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where quick fixes manage to turn into substantial tabs. Progent's penchant for solving problems quickly translates into your business spending less money.

Progent's Remote Support Technologies
Over time, Progent has refined an arsenal of customized tools and proven methodologies that ensure the maximum level of effectiveness for online engineering help and repair for small and midsize company IT networks. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to link to your environment remotely without violating system security.

Progent's sophisticated technical support reporting system maintains thorough records of the support that Progent's customers have been provided. Progent's authorized consultants have access to the details of services rendered to every customer by any consultant. This database of anomalies and solutions is structured as a quickly exploitable internal knowledge base that permits Progent's remote support experts to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft permit access to other massive technical databases and permit quick access to vendors' internal product engineers so Progent's remote consulting specialists are able to find the most efficient solutions in the least time.

Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Augusta-Richmond County Georgia or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.

Online Technical Services Available from Progent
Progent's online technical support engineers offer certified skills in an extensive array of technologies. This breadth of IT skills enables Progent's engineers to address practically any problem that may crop up in a small business network. Credentials held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Professional.

To support customers with mixed-platform networks, Progent also provides access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Remote technical services provided by Progent to clients in Augusta-Richmond County include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide array of computer technology such as system infrastructure, email solutions, system and operational security, UNIX and Windows coexistence, VMware technologies for server hardware economization and easy management, and migration from legacy applications to current Windows or Linux environments. Progent's team-based methodology for resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer emergency remote help for troubleshooting anomalies within UNIX/Linux networks based on popular versions of UNIX including:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX Operating System
    • HP-UX
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux variants for which Progent can provide expertise include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Engineers for Augusta-Richmond County GeorgiaThe Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and indicates a person's networking skills at the master level. CCIEs know how to deal with even the most complex problems occurring in network infrastructure design, installation, maintenance, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or locating program patches. Cisco qualified CCIEs represent an exceptional value since their broad expertise allows them to find solutions for even the most intractable problems rapidly. In common instances, less seasoned consultants can struggle for hours or days with identical problems that a CCIE can resolve in a few minutes. Few consulting firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast phone contact with a Cisco authorized CCIE so your company can receive timely assistance for complex network problems that are crippling worker productivity but are outside the scope of your regular network service resources. Progent's Cisco CCIE engineers can tie into your environment using advanced on-line troubleshooting technology to perform fast, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

  • Certified MS Windows Expertise
    MS Windows Support for Augusta-Richmond County GeorgiaProgent's Microsoft-certified remote service engineers can deliver computer system repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist you with a wide variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide array of online PC desktop services including Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Premier Network Security Engineers
    CISSP Premier Network Security Professionals for Augusta-Richmond County GeorgiaProgent's qualified CISM and CISSP network security engineers offer a variety of security services that can enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help your company to recuperate quickly after a serious breach. Security consulting services offered by Progent include: comprehensive network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; integrating firewalls; designing safe architectures for remote and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting to help companies of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine local resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract projects that small companies often need. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
  • Call Center Support
    Progent's Help Desk service options for small companies with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Call Center services are designed for small companies who don't have the budget to support an internal Help Desk Call Center but who want fast access to a dependable Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk consulting support can support you in establishing an efficient new Help Desk Call Center or improving your established one, identifying or modifying Help Desk software products to handle the special needs of your company, or adding occasional online staff to reinforce your internal Help Desk team to handle unusually busy events such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of seasoned network professionals offers your clients in Augusta-Richmond County Georgia fast contact with an effective network service group with extensive experience offering phone help and remote troubleshooting for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center the reputation as a solid enabler of business productivity, and Progent's target is to solve and not just record network issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team offers phone-based advanced engineering expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Office Excel. To read more about Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac consultants can promote the imaginative aspect of Apple Mac computing by delivering remote help support and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio or video or putting together an audio/video post production studio.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Augusta-Richmond County Georgia online network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so your IT maintenance is proactive and automated. By detecting looming issues before they grow into downtime, automated monitoring can avoid stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate multiple platforms.

How Your Augusta-Richmond County Georgia Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.

Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.

Onsite IT Consulting
Progent locations in Eastern Georgia

City Address Phone Link
Augusta-Richmond County 901 Greene St
Augusta, GA 30901
United States
(706) 760-7377 Augusta-Richmond County Network Support Services
Savannah 2 East Bryan Street, 4th Floor
Savannah, GA 31401
United States
(912) 446-1200 Savannah Network Support Services




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    Progent's Cisco-certified wireless experts can assist businesses of any size to design, deploy, manage and repair Cisco Aironet wireless AP solutions to provide the performance, coverage, density, scale, security compliance and manageability needed for transparent connectivity between wireless and wired network infrastructure. Progent offers affordable remote and on-premises consulting services for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can help your business design and maintain wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi APs.

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    DoubleTake/Carbonite Software offers a selection of tools designed to deliver small businesses a variety of cost-effective alternatives for replicating and recovering vital applications including Microsoft Exchange Server, SQL, Blackberry, and Microsoft SharePoint. Progentís business continuity planning experts have extensive backgrounds integrating DoubleTake/Carbonite products into small company information networks to create an advanced level of fault tolerance and business continuity capability at an affordable price.

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    Technology Professional Cisco Video Conferencing

    Progent offers the support of an accredited engineer with an extensive background integrating products from the major telepresence providers such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can help you to design, install, upgrade, or troubleshoot a video conferencing solution that protects your investment and maximizes the business value of your information system. Progent also offers the expertise of network infrastructure engineers able to help companies of all sizes to build and maintain a network that provides the performance, reliability, security, and expandability required to accommodate your video conferencing/telepresence solution.

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    Progent's Citrix-authorized consultants can assist your company to evaluate the strategic benefits of XenServer as well as additional Citrix products, and can help you to plan, test, execute, troubleshoot, and maintain a XenServer solution. Progent can also analyze your existing XenServer environment and show you how to optimize consolidation, responsiveness, security and compliance, availability, and disaster recovery.

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    Progent's certified IT experts can provide Windows Server 2016 migration consulting services to assist businesses of all sizes to design and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can assist you to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to benefit from the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

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    Progent can provide the services of a CRISC-certified risk management consultant to help your company to plan and implement an enterprise risk management (ERM) strategy following best practices promoted by CRISC and crafted to align with your company's risk tolerance, business goals, and IT budget.

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    Progentís private cloud hosting service allows small and midsize businesses to run mission-critical applications like SQL and Exchange Server from a secure Tier III data center on fault-tolerant hardware with offsite backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for backup replication and restore. Smaller organizations can use Progentís private cloud hosting service to eliminate large investments in the purchase, maintenance, and operation of computer hardware and facilities while benefiting the highest levels of network availability and physical security.

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    Progent has been providing SharePoint consulting services since the initial SharePoint product was published over a a dozen years, and Progent has the scope of technical knowledge to help businesses of all sizes to plan and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 applications that add substantial business value to your IT investment. Progent's Microsoft-certified consulting team can help you to assess the business advantages of migrating to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from another collaboration solution; determine whether an in-house, Cloud-based or hybrid deployment is most sensible for your company; and select the most appropriate version of SharePoint 2013 for your applications. Progent offers comprehensive project management services or can assist in specific tasks associated with your SharePoint 2013 deployment.

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    Progentís Cisco-Premier technology experts provide experienced PIX Firewall consulting services covering design, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat security, and safe access services. Ranging from small, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a healthy combination of security, speed and reliability for business environments of all sizes. PIX firewalls are based on a hardened, purpose-built platform, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive administrative solutions. Progentís Cisco consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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  • Consultant Services wireless IP phones and Meraki APs
    Specialist wireless IP phone integration

    Cisco's wireless IP phones are hardened Wi-Fi handsets designed for professionals who are mobile within campus, hospitality, health-care or other environments where IT management wants portable phones that provide more control, security and ruggedness than is achievable with the BYOD style of workplace communications. Successful integration of Cisco's wireless VoIP phones typically requires that you configure and optimize numerous key pieces of your wireless environment such as access points, switches, Cisco wireless LAN controllers, and management tools. Progent's Cisco-certified experts can provide remote and on-premises support to help your organization build and manage a Cisco wireless IP phone solution by delivering services that range from debugging the set up of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of an entire campus.

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  • Exchange Server 2016 Migration Planning Online Technical Support
    Exchange Server 2016 Migration Planning Online Help

    Progent can help you in all phases of your upgrade to Microsoft Exchange Server 2016 such as designing HA infrastructure for a local, cloud-based or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining mass storage requirements for your VMs, mailbox databases and logs; configuring HLB for high-availability client access services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; creating SSL certs; performing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web.

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    Web Parts Developer Firms

    If you want to update your production web site, create internal websites for applications such as human resources or worker education, design a powerful web presence for a new venture, or write enterprise-class, data-driven specialized web applications, Progent can supply talented and proven web designers. Progent's experts can also help you build and maintain a safe, fault-tolerant server and communications infrastructure, including remote and wireless connectivity, to run your web solutions.

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  • Altaro VM Backup Integration Remote Support
    Altaro VM Backup Deduplication Engineer

    Altaro VM Backup provides small and mid-size businesses a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud architectures and also supports low-cost cloud backup to Microsoft Azure storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as short as five minutes for minimizing your exposure to data loss, advanced encryption, granular restore capability for individual files and emails, extensive support for Windows Server Cluster Shared Volumes and VMware vCenter for managing larger deployments, and support for Volume Shadow Copy Service (VSS) to back up live VMs without downtime. Progent is an Altaro partner and can provide a wide array of services to assist you to plan, deploy, manage and troubleshoot a backup/restore system based on Altaro VM Backup.

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  • Immediate Windows Server 2016 Hybrid Solutions Configuration
    Network Consultant Windows Server 2016 Hybrid Cloud Integration

    Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to plan and deploy a disaster recovery system built around Microsoft's most advanced Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity equipment, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, economical creation of a failover cluster quorum witness.

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    Progent offers advanced online consulting support to help businesses connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.

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  • Specialists OS X RAID
    Apple Mac Network Consultants

    Progent's Mac support consultants can assist you with a broad range of system infrastructure areas such as network architecture, off-site and mobile access, internetwork communication, protection, and new technologies including Voice over IP and high-speed wireless connectivity. For business networks built exclusively on Mac OS X or for environments that use a combination of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the knowledge and depth to deal with the complexity of planning, integrating, and supporting a network architecture that is robust, safe, productive and supportive of your business objectives. Progent can show you how to configure Appleís Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Xsan SAN solution. Progent can also provide skilled experts to help you with Cisco routers and switches.

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  • Work at Home Conferencing Consultant Technical Consultant Work at Home Video Conferencing

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    Progent can assist businesses of any size to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; design, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive reporting. Progent can assist your company to upgrade from an older release of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to optimize and troubleshoot your current SCVMM environment so you get the highest possible business value.

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    Progent's Microsoft-certified SQL Server 2017 consultants can help your organization to design and carry out an efficient migration from your current SQL Server environment to SQL Server 2017.


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