Immediate Online Consulting for Augusta-Richmond County Georgia UNIX, Linux, or Solaris SystemsFor small businesses located in Augusta-Richmond County Georgia, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to handle advanced security design and business continuity planning.

Progent's remote technical support services offer excellent value because they have the practical experience and the sophisticated technology to resolve most information system problems rapidly. Efficient support reduces immediate expenses because solutions take up a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization saves even more with indirect costs by reducing or eliminating system outages and related losses stemming from business disruption, upset clients, unproductive employees, and de-focused management.

Progent's pricing policy for online support is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to many online service organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing prevent scenarios where fast fixes manage to end up as major bills. Progent's skill at dealing with technical issues quickly results in your company spending less cash.

Progent's Online Technical Support Technologies
Over time, Progent has developed a collection of customized technologies and field-tested methodologies which allow the highest level of efficiency for remote consulting and repair for small and midsize company information networks. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the consultants of Progent's remote service group to communicate with your network without breaching system security.

Progent's sophisticated service reporting application maintains comprehensive histories of the service that Progent's customers have received. Progent's team consultants have access to the details of support delivered to each customer by any consultant. This history of anomalies and resolutions is organized as a quickly retrievable internal knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft permit access to other vast technical support databases and permit quick response from vendors' in-house support staff with the result that Progent's remote consulting experts are able to arrive at the most efficient resolutions quickly.

Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Augusta-Richmond County Georgia or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.

Online Support Services Available from Progent
Progent's remote network support engineers possess credentials in an extensive set of disciplines. This breadth of technical skills enables Progent's consultants to address virtually any crisis likely to take place in a small or midsize business information system. Certificates held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to companies with multi-OS environments, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Online support available from Progent to small businesses in Augusta-Richmond County include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide spectrum of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Windows coexistence, VMware technologies for server economization and simplified management, and migration from legacy systems to current MS Windows or Linux environments. Progent's group-based approach to solving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide emergency remote assistance for resolving anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux platforms for which Progent offers expert support include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Consultants for Augusta-Richmond County GeorgiaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure professionals, and indicates a consultant's network technology skills at the expert level. Cisco CCIEs know how to handle the most complex problems occurring in network design, installation, maintenance, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs provide excellent value since their deep expertise enables them to find solutions for the most difficult problems quickly. In typical cases, less seasoned engineers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Few support firms make CCIEs available to help small and mid-size companies. Progent offers fast telephone access to a Cisco authorized CCIE so your company can receive urgent assistance for severe network infrastructure issues that are lowering worker productivity but are beyond the scope of your regular computer support group or consultant. Progent's CCIE engineers can communicate with your environment via the latest on-line troubleshooting technology to perform fast, secure, and affordable analysis and remediation. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading selection of networking products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, plus VPN technology.

  • Authorized Microsoft Windows Experts
    MS Windows Expertise for Augusta-Richmond County GeorgiaProgent's Microsoft-expert online support experts can provide computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad array of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Certified System Security Engineers
    CISSP Premier Network Security Specialists for Augusta-Richmond County GeorgiaProgent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of system protection solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to recover rapidly after a damaging breach. Security services offered by Progent cover thorough security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious attacks; integrating firewalls; designing secure techniques for remote and mobile communication; defending your email infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support to help businesses of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that utilize on-premises IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of cloud migration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract projects that small companies often request. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important areas of information technology enables clients to complete major initiatives within budget and on schedule. Progent's special online consulting services include:
  • Call Center Services
    Progent's Help Desk programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk support services are a convenient solution for small companies who lack the resources to support an internal Call Center but who need fast access to a reliable Call Center with professional phone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading PSA platform for managing service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk Call Center or improving your existing organization, selecting or customizing Help Desk Call Center software to handle the unique needs of your business, or providing occasional phone support personnel to work with your existing Help Desk resources to handle high-demand situations such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Call Center team of seasoned network professionals gives your customers in Augusta-Richmond County Georgia quick assistance from a dependable network service group with substantial experience delivering phone consulting and online troubleshooting for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a crucial contributor to company productivity, and Progent's intent is to fix and not merely report technical issues.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group offers online professional engineering expertise and training in special business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and education for familiar Microsoft applications such as CRM, MS Project, MS Word, and Excel. To read additional information about Progent's expertise, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Mac consultants can nurture the creative aspect of Apple Mac systems by delivering phone-based consulting services and education in imaging, sound, and video. Progent's consultants can provide assistance in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common jobs such as scanning or digitizing audio or video or configuring an audio/video production facility.

    Online Network Monitoring Services
    Progent can provide companies in Augusta-Richmond County Georgia online network and server monitoring services powered by MS System Center Operations Manager network monitoring, adapted by Progent to suit your business so your IT maintenance is proactive and automated. By detecting emerging issues before they cause full-scale emergencies, proactive monitoring can minimize stressful and expensive service breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments that incorporate multiple OS platforms.

How Your Augusta-Richmond County Georgia Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.

Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.

Onsite IT Consulting
Progent locations in Eastern Georgia

City Address Phone Link
Augusta-Richmond County 901 Greene St
Augusta, GA 30901
United States
(706) 760-7377 Augusta-Richmond County Network Support Services
Savannah 2 East Bryan Street, 4th Floor
Savannah, GA 31401
United States
(912) 446-1200 Savannah Network Support Services

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