Fast Online Consulting for Augusta-Richmond County Georgia UNIX or Linux NetworksFor small companies located in Augusta-Richmond County Georgia, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has provided online support to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for challenging infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to help with advanced security architecture and business continuity planning.

Progent's online support engineers offer exceptional value because they have the real-world background and the sophisticated tools to resolve most network issues rapidly. This reduces immediate expenses because solutions take up a smaller number of billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits even more in incidental expenses by reducing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted management.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged only for the support that you actually get. In contrast to many remote support organizations, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast repairs somehow turn into substantial invoices. Progent's penchant for dealing with problems quickly results in your company conserving cash.

Progent's Remote Support Tools
Over the years, Progent has developed an array of optimized technologies and field-proven processes which permit the maximum degree of efficiency for online help and troubleshooting for small and midsize company information systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to connect to your environment remotely without breaching corporate security.

Progent's advanced customer support reporting system keeps detailed records for all support that Progent's clients have received. Progent's staff engineers have the benefit of the details of support delivered to every Progent customer by any consultant. This database of problems and resolutions is stored as an easily accessible internal knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's remote consulting experts can come up with the best resolutions promptly.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Augusta-Richmond County Georgia or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's remote support experts possess certified skills in an extensive set of technologies. This broad scope of IT skills enables Progent's engineers to manage virtually any emergency likely to occur in a small or midsize company network. Credentials held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Associate.

To help customers with multi-operating system networks, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Remote technical services available from Progent to customers in Augusta-Richmond County include:

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special projects that small companies frequently request. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:
  • Help Desk Expertise
    Progent's Help Desk programs for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are well suited for small businesses who lack the resources to create an in-house Call Center but who require fast response from a dependable Call Center with professional telephone support as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.

    Progent's Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or revamping your established organization, identifying or customizing Call Center software to address the special requirements of your corporation, or providing occasional phone support personnel to supplement your existing Help Desk group to handle high-demand situations like software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk staff of seasoned network professionals gives your customers in Augusta-Richmond County Georgia fast contact with a large support resource with substantial experience delivering phone consulting and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center perception as a solid enabler of business performance, and Progent's aim is to solve and not simply record IT problems.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting staff offers online and in-depth engineering expertise and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and training for popular Microsoft applications such as CRM, Office Project, Word, and Microsoft Excel. To learn more information about Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac consultants can support the imaginative aspect of Apple Mac computing by providing phone-based consulting services and education in imaging, audio, and video. Progent's support professionals offer help in a variety of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special projects such as capturing or digitizing audio or video or integrating an audio/video production studio.

    Remote Network Monitoring Services
    Progent offers businesses in Augusta-Richmond County Georgia remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so your network support is proactive rather than reactive. By spotting possible issues before they cause crashes, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or networks that support multiple platforms.

How Your Augusta-Richmond County Georgia Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.

Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.

Onsite IT Consulting
Progent locations in Eastern Georgia

City Address Phone Link
Augusta-Richmond County 901 Greene St
Augusta, GA 30901
United States
(706) 760-7377 Augusta-Richmond County Network Support Services
Savannah 2 East Bryan Street, 4th Floor
Savannah, GA 31401
United States
(912) 446-1200 Savannah Network Support Services




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    Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by every staff member to every client. The practice of documenting and organizing service records results in more efficient support and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

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    Progent provides three essential kinds of Call Center support : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco experts offers your clients instant access to a dependable technical resource with extensive experience providing phone support and remote access troubleshooting for networks based on Microsoft products. Progent's concentration is on giving the support Call Center a respected reputation as a solid contributor to company productivity. Progent's goal is to resolve rather than merely report problems.

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    Progent's expert consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2007 migration plan that minimizes productivity downtime, simplifies long-term service requirements, and makes your Exchange Server 2007 easy to administer. For complicated multiple server or multi-site upgrades, Progent offers the experience to complete your project rapidly and affordably. Progent's Exchange Server 2007 help, troubleshooting, and consulting offerings include assistance with the configuration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange 2007 Server.

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    important features of Dynamics GP/Great Plains software include a modular design that lets you license only the components you require, a standardized architecture built on Microsoft technologies to secure your investment and offer a highly integrated environment, enhanced reporting capabilities that permit you to track all operations, income and expenses and sales trends, integration with Microsoft Office to enable access to corporate data, the ability to integrate information from virtually any db software or workstation software into Microsoft Dynamics GP/Great Plains, and an open architecture that makes it easy to develop specialized applications. Progent can help you configure and support a reliable, protected server and communications infrastructure to support Dynamics GP, and can offer expert GP consultants to show you how to turn the powerful features of Microsoft Dynamics GP/Great Plains accounting into a productive business solution.

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    Progent's computer outsourcing services for small companies feature designing Windows XP, .NET Server, and Microsoft BackOffice environments, managing migrations Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, remote and on-site troubleshooting, fixing stubborn IT problems, and producing a company-wide security strategy. Progent can show you how to enhance network availability and performance with non-stop technologies, redundant network topology, and proactive server monitoring. Progent also provides project management assistance for major migrations and can assist with requirements definition, resource identification, bill of materials production, sourcing selection, procurement coordination, and full documentation. Progent's IT outsourcing help also includes education for office productivity programs such as Office XP.

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    Progent's consultants can assist your company to assess the value of Lync Server for your environment and can help you to plan and execute a rollout of Microsoft Lync Server 2010 that consolidates the control of IM and Presence and increases the output of your office employees, telecommuters, and smartphone users. Progent's consultant's can in addition help your company to carry out a smooth migration to Microsoft Lync Server 2010 from Microsoft Office Communications Server or Live Communications Server, interface Lync Server with Exchange, Microsoft SharePoint, and Microsoft SQL Server, show you how you can run Lync Server to enhance the collaborative capabilities of Microsoft Office applications, and provide online seminars and ongoing technical support for Microsoft Lync Server 2010 and other Microsoft products.

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  • Forefront Threat Management Gateway 2010 IT Consulting
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    Microsoft Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Internet Security and Acceleration Server 2006 and offers a centrally administered Internet gateway that acts as a single-server platform for a variety of security functions including an multi-layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network control, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting features, allows custom reports generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be deployed as a virtual server to cut costs and enhance recoverability. Progent's Microsoft consultants can assist you to plan and carry out pilot and production deployments; interface Forefront Threat Management Gateway 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent's consultants can also help your organization to upgrade economically to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.


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