For small and midsize businesses in Augusta-Richmond County or anywhere in Georgia, Progent provides support for networks powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and disaster recovery preparedness.
Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to solve most information system problems rapidly. This reduces direct expenses since solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company saves even more in incidental costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's billing policy for remote help is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay only for the support that you receive. In contrast to typical remote support organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing avoid situations where speedy. minor repairs somehow end up as large invoices. Progent's penchant for solving technical issues quickly results in your business conserving cash.
Progent's Online Support Tools
Over the years, Progent has fine tuned an array of optimized tools and field-tested methodologies which permit the highest level of efficiency for online technical support and repair for small and midsize business IT systems. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the engineers of Progent's remote service group to link to your computer system without compromising corporate security.
Progent's powerful service database application maintains comprehensive documentation for all service that Progent's customers have been provided. Progent's staff service personnel have access to the history of support delivered to every customer by any Progent consultant. This history of issues and fixes is stored as a readily searchable proprietary database that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and working relationships with key technology companies including Cisco and Microsoft make available other massive technical databases and permit quick response from vendors' in-house support staff with the result that Progent's remote consulting experts can determine the best solutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Augusta-Richmond County or anywhere in Georgia or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's remote support professionals offer advanced credentials in a comprehensive array of disciplines. This broad range of IT skills enables Progent's engineers to tackle virtually any emergency likely to crop up in a small company information system. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support customers with multi-OS networks, Progent also offers the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services available from Progent to clients in Augusta-Richmond County and anywhere in the state of Georgia include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide spectrum of computer technology including system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and transitioning from older applications to current Windows or Linux environments. Progent's group-based methodology for resolving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and certifies a person's technical skills at the expert level. Cisco qualified CCIEs know how to deal with even the most intractable issues occurring in network infrastructure planning, integration, maintenance, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness since their broad expertise allows them to solve even the most complex problems quickly. In typical instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can receive timely support for complex network problems that are impacting business productivity but are beyond the comfort zone of your regular network service group or consultant. Progent's Cisco-qualified CCIE consultants can communicate with your environment via state-of-the-art on-line support technology to perform quick, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's popular family of networking products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Support
Progent's Microsoft-premier remote service experts offer computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can help you with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of online desktop support such as Windows 7 migration help, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services to strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to recover rapidly following a damaging breach. Security solutions available from Progent cover comprehensive security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; installing firewalls; establishing secure architectures for off-site and mobile access; defending your email system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help companies of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies frequently request. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables clients to complete major initiatives within budget and on time. Progent's special online engineering services include:
How Your Augusta-Richmond County Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Call Center programs for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Call Center support services are designed for smaller businesses who lack the budget to assemble and manage an in-house Help Desk but who need quick communication with an effective Help Desk with professional telephone assistance as well as the available expertise to escalate complex tasks to high-level engineers.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting support can assist you in building an effective new Call Center or revamping your current one, identifying or enhancing Call Center software to handle the particular needs of your business, or adding temporary online staff to reinforce your in-house Call Center resources during unusually busy events such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran network experts offers your computer users in Augusta-Richmond County or anywhere in the state of Georgia immediate contact with a dependable network service group with substantial background delivering telephone-based consulting and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center perception as a solid driver of business efficiency, and Progent's intent is to resolve and not simply annotate technical problems.
Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Team offers remote and in-depth consulting expertise and education in specific business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for Microsoft business applications such as CRM, MS Project, Office Word, and Office Excel. To read more about Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac experts can promote the imaginative components of Macintosh computing by offering phone-based help support and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a range of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio/video or integrating an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Augusta-Richmond County, or anywhere in the state of Georgia, online network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so that your computer support is proactive and automated. By spotting possible issues before they cause network outages, proactive monitoring can avoid disruptive and expensive information system crises. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that support a variety of operating systems.
To contact Progent about urgent phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.