Immediate Remote Consulting for Augusta-Richmond County Georgia UNIX or Linux NetworksFor small businesses in Augusta-Richmond County Georgia, Progent offers support for networks based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and disaster recovery preparedness.

Progent's online technical support services represent exceptional value because they are equipped with the real-world background and the advanced technology to resolve the majority of information system issues quickly. Efficient support lowers direct costs since service calls take up a smaller number of billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding system downtime and associated costs resulting from business disruption, upset clients, idle workers, and de-focused management.

Progent's billing model for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the services that you actually get. Unlike typical remote service companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing do away with scenarios where fast repairs somehow turn into big tabs. Progent's skill at disposing of technical issues efficiently results in your company conserving cash.

Progent's Online Support Technologies
Over time, Progent has developed a collection of optimized technologies and field-tested processes which ensure the highest level of efficiency for online engineering help and troubleshooting for small and midsize company information networks. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access allows the experts of Progent's remote service group to link to your company's computer system remotely without compromising system security.

Progent's sophisticated service reporting system keeps extensive documentation describing all service that Progent's customers have received. Progent's staff engineers have the benefit of the details of all help delivered to every Progent customer by any engineer. This database of trouble tickets and responses is structured as a quickly exploitable support knowledge base that permits Progent's remote support experts to share their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft permit access to other massive technical databases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote service experts can find optimal solutions promptly.

Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Augusta-Richmond County Georgia or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Urgent Support.

Remote Network Support Services Offered Progent
Progent's phone-based technical service engineers possess certified skills in a comprehensive array of products and technologies. This broad scope of capability permits Progent's engineers to tackle virtually any emergency likely to crop up in a small or midsize company network. Credentials awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, CCDA and CCDP.

To help companies with multi-platform environments, Progent also offers the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP engineers.

Online support services provided by Progent to customers in Augusta-Richmond County include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a wide range of computer technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and simplified administration, and migration from older systems to the latest MS Windows or Linux environments. Progent's team-based methodology for solving network problems enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux support engineers can provide urgent online help for diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux platforms for which Progent offers expertise include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Augusta-Richmond County GeorgiaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking consultants, and certifies an individual's technical knowledge at the expert level. Cisco CCIEs know how to deal with the most difficult challenges surrounding network infrastructure planning, installation, management, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their deep experience permits them to find solutions for the most difficult problems quickly. In common instances, less experienced consultants can struggle for hours or days with identical problems that a CCIE can dispose of in a few minutes. Few support organizations make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can get timely help for serious network issues that are hurting business efficiency but are beyond the experience of your regular IT maintenance resources. Progent's Cisco CCIE consultants can connect to your computer system using state-of-the-art remote support tools in order to perform efficient, secure, and economical diagnosis and repair. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular family of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN technology.

  • Authorized MS Windows Support
    Windows Expertise for Augusta-Richmond County GeorgiaProgent's Microsoft-expert online service professionals can deliver network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2019 deployment, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad range of remote PC desktop support and troubleshooting services such as Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISM and CISSP Certified System Security Specialists
    CISSP Certified System Security Professionals for Augusta-Richmond County GeorgiaProgent's certified CISSP and ISSAP security consultants offer a variety of security services to improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to recuperate rapidly after a serious penetration. Security support services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from malicious attacks; installing firewalls; building safe mechanisms for off-site and mobile connectivity; guarding your email system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online support to help businesses of any size integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine on-premises resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects that small businesses frequently request. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's special remote engineering services include:
  • Call Center Expertise
    Progent's Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller organizations who lack the resources to support an internal Call Center but who want quick communication with a dependable Help Desk with professional phone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Help Desk Call Center or enhancing your current organization, selecting or customizing Help Desk Call Center software to meet the special requirements of your business, or adding temporary online staff to work with your existing Call Center team during demanding scenarios such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of seasoned network experts gives your clients in Augusta-Richmond County Georgia instant contact with an effective technical support group with substantial background offering telephone-based consulting and remote diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a crucial contributor to business efficiency, and Progent's intent is to resolve and not just annotate technical issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides remote professional consulting expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office Word, and MS Excel. To find out additional information on Progent's consulting, programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Mac professionals can nurture the artistic aspect of Apple Mac environments by offering remote help support and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special projects such as capturing or digitizing audio/video or putting together an audio/video post production studio.

    Online Network Monitoring Support
    Progent can provide businesses in Augusta-Richmond County Georgia remote network monitoring support powered by MS Operations Manager network monitoring, adapted by Progent to suit your business so your IT support is proactive and automated. By uncovering looming issues before they evolve into network outages, automated monitoring can ward off stressful and expensive network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that incorporate a mix of operating systems.

How Your Augusta-Richmond County Georgia Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.

Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.

Onsite IT Consulting
Progent locations in Eastern Georgia

City Address Phone Link
Augusta-Richmond County 901 Greene St
Augusta, GA 30901
United States
(706) 760-7377 Augusta-Richmond County Network Support Services
Savannah 2 East Bryan Street, 4th Floor
Savannah, GA 31401
United States
(912) 446-1200 Savannah Network Support Services

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