For small businesses in Augusta-Richmond County or anywhere in Georgia, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has provided online support to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's online support engineers represent excellent leverage due to the fact that they have the practical background and the sophisticated tools to solve the majority of information system problems quickly. Efficient support reduces immediate expenses since solutions require a smaller number of chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization saves additionally with indirect costs by minimizing or eliminating system outages and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for remote support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay only for the services that you actually get. Unlike many online support firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean model for billing avoid scenarios where fast fixes manage to turn into substantial invoices. Progent's skill at disposing of problems efficiently results in your company conserving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has refined an arsenal of customized tools and field-tested processes that allow the maximum level of efficiency for remote technical support and troubleshooting for small and midsize business IT networks. Progent offers safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity enables the experts of Progent's online support team to interface to your company's computer system without violating network security.
Progent's highly evolved customer support reporting application stores comprehensive documentation describing all service that Progent's customers have been provided. Progent's authorized engineers have access to the history of all help delivered to every Progent client by every consultant. This database of issues and solutions is organized as a readily retrievable support knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and working associations with key vendors such as Cisco and Microsoft permit access to additional vast support databases and permit priority response from vendors' internal engineering staff with the result that Progent's online service experts can find the best solutions quickly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Augusta-Richmond County or anywhere in Georgia or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's phone-based consulting engineers have advanced credentials in an extensive array of disciplines. This broad range of technical skills enables Progent's engineers to manage virtually any crisis likely to take place in a small company information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To help companies with mixed-platform networks, Progent also provides the support of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online services provided by Progent to customers in Augusta-Richmond County and throughout the state of Georgia include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad spectrum of computer technology such as network architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and easy administration, and migration from legacy systems to current MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent phone-based help for analyzing anomalies within UNIX/Linux systems powered by leading versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and indicates a person's technical knowledge at the master level. CCIEs can handle even the most stubborn issues encountered in network design, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS Software network administration tools and developing workarounds or locating software updates. CCIEs offer exceptional cost-effectiveness since their deep experience enables them to find solutions for even the most complex problems rapidly. In typical instances, less qualified engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support organizations make Cisco CCIEs available to help small and medium sized businesses. Progent can provide fast telephone access to a Cisco CCIE so you can receive timely support for severe network problems that are impacting worker productivity but are outside the experience of your regular computer service resources. Progent's Cisco CCIE consultants can interface to your network by means of advanced remote troubleshooting technology to perform quick, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's top-selling family of networking devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Expertise
Progent's Microsoft-expert online service professionals can deliver computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of remote PC desktop services such as Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Specialists
Progent's certified CISM and CISSP network security engineers offer a variety of security services to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your business to recover quickly following a damaging breach. Security support services offered by Progent include: thorough network security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; building secure architectures for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent offers the skills of seasoned online consulting experts for contract IT projects that small businesses often request. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to execute major projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Augusta-Richmond County Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center service offerings for small organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk services are intended for small organizations who lack the resources to assemble and manage an in-house Help Desk but who want quick access to a reliable Help Desk with proficient telephone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting services can support you in creating an effective new Help Desk Call Center or improving your established organization, identifying or customizing Call Center software products to address the special demands of your company, or providing occasional online staff to supplement your internal Help Desk Call Center group during demanding scenarios such as software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Augusta-Richmond County or anywhere in the state of Georgia instant communication with a large technical support resource with substantial background providing telephone-based support and remote repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a solid driver of business success, and Progent's intent is to resolve and not just annotate technical issues.
Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff offers online and in-depth engineering expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for popular Microsoft applications such as CRM, Office Project, Microsoft Office Word, and Microsoft Excel. For more information about Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the creative aspect of Mac environments by offering phone-based consulting services and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a range of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio or video or building an audio/video production lab.
Online Network Monitoring Support
Progent offers companies in Augusta-Richmond County, or anywhere in the state of Georgia, remote computer system monitoring support centered around MS Operations Manager network monitoring, customized by Progent to suit your environment so that your network maintenance is proactive and automated. By exposing potential problems before they cause crashes, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems powered by multiple OS platforms.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.