For small companies in Augusta-Richmond County Georgia, Progent provides technical support for networks based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISSP-certified security consultants to handle advanced security design and business continuity planning.
Progent's remote support services represent exceptional leverage because they are equipped with the practical experience and the sophisticated technology to resolve most information system problems quickly. This reduces immediate expenses because solutions take up fewer billable minutes. Remote support also avoids the expense of sending an engineer to your site. Your company saves additionally in incidental expenses by reducing or eliminating system outages and related costs stemming from business discontinuity, upset clients, idle workers, and distracted management.
Progent's billing policy for online help is structured to get the most out of your IT service dollar. Progent bills by the minute for phone assistance, so you owe only for the support that you receive. Unlike typical remote support organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor repairs somehow end up as large bills. Progent's skill at handling technical issues quickly translates into your company saving cash.
Progent's Online Technical Support Technologies
Over time, Progent has developed an array of optimized tools and proven processes which promote the highest level of efficiency for remote engineering help and repair for small and midsize business computer networks. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology allows the staff of Progent's remote service group to access your company's environment remotely without compromising corporate security.
Progent's sophisticated service reporting system includes comprehensive histories for all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of all help provided to each Progent client by any engineer. This database of anomalies and solutions is structured as an easily searchable support database that enables Progent's online support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft permit access to additional massive support knowledge bases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to find optimal solutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Augusta-Richmond County Georgia or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's phone-based consulting engineers offer credentials in a comprehensive set of disciplines. This wide range of technical skills enables Progent's engineers to handle practically any crisis likely to crop up in a small company network. Certificates held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To help companies with mixed-OS environments, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services Offered by Progent to companies in Augusta-Richmond County include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide array of information technology such as system architecture, messaging solutions, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server economization and easy administration, and migration from older applications to current Microsoft Windows or Linux solutions. Progent's team-based approach to resolving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for resolving problems affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the premier recognition for network professionals, and indicates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs can deal with the most complex problems occurring in network infrastructure design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness because their broad experience allows them to find solutions for the most difficult problems rapidly. In many cases, less seasoned service providers can struggle for many hours or even days with identical problems that a CCIE can fix in a few minutes.
Few consulting organizations make Cisco CCIEs available to help small and mid-size companies. Progent offers fast phone access to a CCIE so you can get urgent assistance for serious network infrastructure problems that are impacting worker productivity but are not within the scope of your regular network maintenance personnel. Progent's Cisco CCIE support experts can interface to your environment via state-of-the-art on-line support technology in order to perform efficient, safe, and affordable analysis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN products.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support professionals can provide computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full array of online desktop support including Microsoft Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Experts
Progent's certified CISSP and ISSAP security engineers can provide a range of system protection services that can bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist your company to recover rapidly following a serious penetration. Security solutions available from Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; configuring firewalls; establishing secure mechanisms for remote and mobile communication; securing your email system from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help companies of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small businesses frequently request. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows clients to complete critical initiatives economically and on time. Progent's project-based online engineering services include:
How Your Augusta-Richmond County Georgia Company Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Call Center programs for small businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are well suited for small businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who want fast response from a dependable Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in creating an effective new Call Center or enhancing your established one, identifying or modifying Help Desk Call Center application software to meet the special demands of your company, or providing temporary phone support personnel to work with your in-house Call Center resources to handle high-demand events like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned information technology consultants gives your clients in Augusta-Richmond County Georgia immediate assistance from an efficient support resource with extensive background delivering telephone-based help and online troubleshooting for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a key driver of business productivity, and Progent's intent is to resolve instead of merely annotate technical issues.
Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for popular Microsoft business applications such as CRM, Office Project, MS Office Word, and MS Excel. To learn more on Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the imaginative elements of Apple Mac computing by offering phone-based consulting services and training in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects such as capturing or digitizing audio or video or establishing an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Augusta-Richmond County Georgia online network monitoring support powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so your network maintenance is proactive and automated. By detecting emerging issues before they cause crashes, proactive monitoring can ward off disruptive and costly service breakdowns. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments powered by multiple platforms.
To contact Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia