For small companies located in Augusta-Richmond County or anywhere in the state of Georgia, Progent provides technical support for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the services of CISSP and CISM-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's online support services represent exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced technology to solve most network problems rapidly. Efficient support lowers direct costs because service calls take up fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company saves additionally in indirect costs by reducing or eliminating system outages and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused management.
Progent's billing policy for remote help is designed to maximize the impact of your IT service investment. Progent bills per minute for phone assistance, so you pay exclusively for the services that you receive. In contrast to typical online support firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing avoid scenarios where fast fixes somehow end up as large tabs. Progent's skill at disposing of technical issues quickly results in your business saving cash.
Progent's Online Service Tools
Through years of experience, Progent has developed a set of customized technologies and proven processes which ensure the maximum degree of efficiency for online consulting and repair for small business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to communicate with your company's computer system without breaching system security.
Progent's highly evolved customer support database system includes comprehensive histories of the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of assistance provided to every customer by any Progent engineer. This archive of problems and responses is organized as an easily exploitable proprietary knowledge base that enables Progent's online technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft permit access to additional massive technical databases and allow fast response from manufacturers' internal support staff so Progent's remote service experts can arrive at optimal solutions quickly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Augusta-Richmond County or anywhere in Georgia or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's online consulting experts have advanced credentials in a comprehensive array of disciplines. This breadth of technical skills permits Progent's consultants to handle practically any problem likely to crop up in a small or midsize business network. Credentials earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To help clients with mixed-platform networks, Progent also provides the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote support provided by Progent to companies in Augusta-Richmond County and throughout the state of Georgia include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad range of computer technology such as system architecture, messaging systems, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and simplified administration, and transitioning from older systems to the latest Windows or Linux-powered environments. Progent's team-based approach to solving network issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for troubleshooting anomalies within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Major Linux versions for which Progent offers expertise include:
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for network professionals, and certifies a person's networking knowledge at the master level. Cisco qualified CCIEs can deal with even the most complex issues occurring in network planning, integration, administration, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs offer exceptional value since their deep expertise allows them to resolve the most difficult problems rapidly. In common instances, less qualified consultants can struggle for hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few consulting firms make Cisco CCIEs accessible to help small and medium sized companies. Progent offers fast phone contact with a Cisco authorized CCIE so you can receive immediate support for complex network infrastructure problems that are crippling business productivity but are not within the scope of your ordinary IT maintenance resources. Progent's CCIE consultants can interface to your environment by means of sophisticated on-line troubleshooting technology in order to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus VPN solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-qualified online service professionals offer network problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server application development,
Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a range of security services to bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your business to recover rapidly after a serious penetration. Security consulting services available from Progent cover thorough security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; fast cleanup after malicious attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; guarding your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that combine physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the services of seasoned online consulting professionals for contract projects that small companies frequently need. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important fields of information technology enables customers to execute critical projects within budget and on time. Progent's special remote engineering services include:
How Your Augusta-Richmond County Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk support programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller businesses who lack the resources to assemble and manage an internal Call Center but who require quick access to a reliable Help Desk with professional telephone support as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent addition to your current Helpdesk team. Progent's Virtual Help Desk Call Center can act as an escalation option to resolve the most difficult technical challenges, or be ready in those circumstances when your regular service providers are too busy.
Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or improving your current organization, evaluating or customizing Help Desk software to address the unique demands of your corporation, or providing temporary online personnel to work with your existing Help Desk resources to handle demanding scenarios like software transitions, major upgrades, or rolling out new applications.
Progent's Call Center team of seasoned information technology consultants gives your customers in Augusta-Richmond County or anywhere in the state of Georgia rapid communication with an efficient support resource with years of experience delivering telephone-based consulting and remote troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center recognition as a crucial contributor to company performance, and Progent's intent is to fix and not simply track network problems.
Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Group can supply online and in-depth consulting expertise and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To read more on Progent's expertise, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac consultants can promote the imaginative elements of Apple Mac computing by offering phone-based help services and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a range of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common procedures like capturing or digitizing audio or video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Augusta-Richmond County, or anywhere in the state of Georgia, remote computer system monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent for your environment so that your IT support is proactive and automated. By anticipating possible issues before they grow into full-scale emergencies, remote monitoring can minimize disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks that support a variety of platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.