Augusta-Richmond County Work from Home Employees Configuration Consulting and Support
System Design, Configuration, Management and Help Desk Consulting and Support Services
Expanding your at-home workforce may have a major impact on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of experience assisting businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Augusta-Richmond County organization to select the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers services ranging from on demand expertise for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can assist Augusta-Richmond County, Georgia businesses to succeed with any aspect of building a high-functioning work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, data security, data protection solutions, and unified management.
Infrastructure for Teleworkers
Integrating the network infrastructure required for a remote workforce can be especially complex if you have to manage a mix of worker-owned hardware like PCs and notebooks, Internet routers, and wireless appliances from an assortment of vendors and with a mix of OS software and firmware levels. Progent's background delivering remote help for both outdated as well as current technologies in remote office venues allows you to make cost-effective use of your available infrastructure and provides you with ready access to expertise for making necessary upgrades. Support services offered by Progent to help you to implement a high-functioning telecommuting ecosystem include:
- VPN connectivity allows you to establish a secure tunnel for authorized remote employees to access IT resources situated at your company data center or in a public cloud. Progent can help your company to deploy and manage VPN connections between your at-home workforce and your key IT resources by providing remote VPN integration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can help your telecommuters to utilize Cisco's AnyConnect software for safe VPN tunneling for a broad range of devices such as Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products enable a telecommuter to view and interact with a remote computer's desktop. This technology gives IT managers significant control over the digital environment of telecommuters and ensures them a familiar experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach home computer networks to the Internet and support VPN tunnels, local Wi-Fi networks, and firewalls. Progent can provide top-tier online support for setting up home routers from all major manufacturers. See router configuration support from Cisco-certified consultants.
- Home Wireless networks, often shared by families and visitors, are commonly utilized by at-home employees to connect to their Internet router for work. This can cause performance and security issues. Progent can assist you to mitigate these issues by delivering services like Cisco Aironet integration consulting, Cisco Meraki WiFi deployment consulting, and Ubiquiti Unifi WiFi access point integration help.
- Internet connectivity solutions affect the performance and availability of connections between telecommuters and the corporate data center. Vital applications might demand redundant Internet access in the event the primary connection breaks. Progent can provide expertise for picking service providers, choosing sensible bandwidth and data volume bundles, and setting up redundant Internet connections. Refer to Internet access integration services.
VoIP Solutions for an At-Home Workforce
Extending the corporate phone environment to include telecommuters is vital to maintaining a productive at-home workforce. A broad range of cloud-centric IP voice products are popular with small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's current or older products for IP voice management. Progent can assist businesses of all sizes to plan or maintain a remote VoIP service that provides the versatility, transparency and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist businesses tune their current Cisco VoIP environments to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony features to devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media software deployed throughout the network. Unified Communications Manager manages other combined media services like unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's CUCM expertise, refer to CUCM consultants.
- CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent can help you to support your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other early IP voice platforms, refer to Cisco CallManager expertise.
- Cisco IP Gateways enable integration with PSTN networks and with clients operating outside the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN architecture to work with these solutions and deliver as-needed integration and debugging expertise.
Voice/Video Conferencing for Remote Workers
A broad selection of video conferencing products from leading technology companies support virtual meetings, video conferencing, chat, and content sharing for both local workers and teleworkers. Many companies use a mix of conferencing products to meet the needs of their various partners and clients. Progent can help your organization to maintain your existing voice/video conferencing ecosystem and optimize the productivity of your at-home workforce.
- Skype for Business is Microsoft's leading unified communications product that supports real-time presence, instant messaging, voice and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can help you to set up and maintain Skype for Business client software to accommodate your at-home employees. To learn more about Progent's consulting services for Skype for Business, see Skype for Business consulting experts.
- FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 simultaneous users for voice/video calls. To learn more about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex services include sharing specific content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference and training. To learn more about Progent's consulting services for Cisco Webex as well as for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities such as video calling, threaded chat, plus data sharing. To learn more about Progent's consulting services for Teams as well as for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these products and help your business to optimize your network infrastructure to host them.
Microsoft Integrated Collaboration Software for Remote and Hybrid Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 families, offering a rich environment of productivity apps that create a cohesive user interface for sharing data and ideas across multiple sites and on a broad range of endpoint computers. Progent has provided online consulting services for Microsoft SharePoint and Exchange since their initial releases and can assist your company to tune these flagship collaboration products to maximize the effectiveness of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration. Designed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for delivering its complete range of capabilities. To learn more about Progent's consulting services for Microsoft Teams, see planning and deployment expertise for Microsoft Teams and Teams Premium.
SharePoint utilizes web sites to allow collaboration and knowledge sharing by offering policy-driven access to content, business processes, and utilities for looking through enterprise-wide information silos. SharePoint enables you to create secure web portals that permits at-home workforce to see and update consolidated corporate intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting services, refer to SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, see planning and configuration consulting services for Exchange.
OneDrive is Microsoft�s shared cloud file hosting and synchronization service, comparable to GoogleDrive. Remote workers can store files to the OneDrive service, and co-workers anywhere can access them safely through a web browser. Included with Office 365, OneDrive enables remote workers to co-edit documents. Edits created offline are automatically uploaded when you reconnect to the Internet. To find out about Progent's consulting services for Microsoft OneDrive, refer to Microsoft Onedrive configuration experts.
Public Cloud Integration for Remote Workers
Progent offers fast and affordable online support for enabling organizations to create, manage and optimize cohesive hybrid network models that combine internal data centers, telecommuters, branch offices, plus public cloud services. Progent can provide top-tier consultant for all types of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help at-home workers fix problems with cloud access, identity, and security.
Azure is a leading platform for public cloud services that allows you to use IT infrastructure, virtual servers, and key apps hosted on Microsoft's massive cloud. Azure features over 100 cloud-based services such as the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help your organization to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure for telecommuters by configuring and debugging firewall appliances and VPN IPsec tunnels. For details about Progent's consulting services for Azure, refer to Azure consulting.
Microsoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity applications and cloud-based services available on a subscription basis. Microsoft applications and services are marketed in a variety of plans intended for customers ranging from individuals and households to major enterprises. Progent can provide fast and easy remote contact with experts knowledgeable about Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent can assist your business to assess the numerous subscription plans offered with Microsoft 365 and deploy 365 applications for your remote workers in a way that delivers top business value. For details about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting services.
Microsoft 365 Exchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the benefits of reduced spending for physical infrastructure, easier management, on-demand scaling, high reliability, and other advantages associated with cloud computing. Microsoft has engineered Exchange Online to operate smoothly with on-premises deployments of Exchange, allowing you to build hybrid information systems. Progent's Exchange experts are available for as-needed assistance to get you through challenging IT roadblocks and also offer end-to-end project management services to ensure your telecommuters have easy and safe access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting expertise for Exchange Online, see Exchange Online configuration and troubleshooting consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud arena and is the world's biggest source of cloud-based services. Progent can provide quick and affordable online contact with cloud integration consultants who can assist your business to plan, implement, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other public clouds such as Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to assist your company to create a high-uptime network model so your employees have a productive computing experience regardless of whether they are working from your headquarters, a remote branch, from home, or on the move. To learn about Progent's support services for Amazon AWS, see Amazon AWS consulting expertise.
Google Cloud (GCP) is a popular collection of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your business to expand your existing IT resources with the Google Cloud Platform, and Progent's DBA consultants can help you make your critical applications cloud friendly so your telecommuters can take full advantage of Google Cloud services. Progent's consultants can help you to set up virtual machines on GCP Compute Engine, plan an efficient storage solution with Google Cloud Storage, and simplify identity management for remote workers with GCP Cloud Identity. Progent's consultants can also help your business to use GCP's management technology to administer and track your GCP environment. To find out, refer to Google Cloud Platform (GCP) consulting expertise.
Help Desk Call Center Services for At-Home Workers
A rapid, company-wide changeover to a from-home business model, which might be the result of an epidemic or as part of a disaster recovery/business continuity plan, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Support Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services utilize Progent's extensive network of remote technical support specialists along with world-class trouble ticketing and tracking software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from help requests to ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to check or edit the status of their current trouble tickets, enter details, and upload screen captures or attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. For details, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Call Center Supplemental Service allows your company to supplement your existing Call Desk staff by sharing responsibilities for Help Desk support services transparently between your in-house support personnel and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution based on the leading PSA tool for handling service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Support Desk Supplementation Services can help your business to provide best-in-class desktop support to your from-home workers, refer to Progent's Help Desk Call Center supplementation Services.
Cybersecurity for Teleworkers
Work-from-Home (WFH) staff members commonly utilize their personal computing devices and usually work in a poorly secured physical space. This situation increases their vulnerability to malware threats and requires judicious deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive user training, and the development of policies based on leading practices. Progent's veteran group of cybersecurity solutions consultants can assist your business to plan, implement and maintain an effective cybersecurity solution that guards vital IT resources in networks that include telecommuters.
Firewalls allow you to build a network that can be safely utilized by local users as well as by an at-home workforce, mobile users, vendors, clients, and other stakeholders. Next-generation firewall devices permit you to configure and control different permissions to different classes of users and to scale your IT network and modify your cybersecurity posture as your business evolves and as cyber threats become more complex. Progent works with both current and legacy security devices from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration expertise, visit firewall support services.
Online Endpoint Security Monitoring makes it easy to watch over the various computers utilized by an at-home workforce and either reject or spot and mitigate the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is put on every protected endpoint device, watching all activity and using state-of-the-art machine learning and full execution context from SentinelOne to detect new attacks at inception. When an attack is spotted, ProSight ASM instantly isolates the targeted endpoint from the corporate network to contain the malware. Because the ProSight Active Security Monitoring software agent is self-contained, endpoint devices stay protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight ASM, refer to remote endpoint security monitoring for telecommuters.
Progent's Duo authentication Managed Services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a protected application and give your password you are asked to verify who you are via a device that only you have and that is accessed using a different network channel. A wide selection of devices can be utilized for this second means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several verification devices. To find out more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for remote workers.
Security Audits can evaluate the exposure of your network to all types of outside and local security threats for a network that incorporates an at-home workforce. Progent can deploy remote, automated cybersecurity analysis scanning for quickly and economically detecting a wide variety of security weaknesses that can be found via the Internet. Progent's endpoint security audit experts, which can be managed by data security professionals with top credentials including CISM, ISSAP, and GIAC, can help you to evaluate your workflows and policies and assess your IT infrastructure to allow you to implement the highest level of security for your at-home workers.
Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home connectivity solution and your internal and perimeter networks to help you expose, rank, remediate, and confirm cybersecurity weaknesses before malicious hackers can exploit them. Progent can help you to use NodeZero to perform comprehensive pentests of your perimeter and your internal IT infrastructure in order to determine your present security posture. Progent's NodeZero experts can also help you to strengthen your existing network security and can assist you to plan and deploy a unified cybersecurity ecosystem that streamlines management and provides maximum protection for on-prem, multi-cloud, at-home, and perimeter IT assets. To learn additional details about Progent's threat assessment services based on on NodeZero's penetration test platform, visit Consulting Services for NodeZero's Penetration Test Platform.
Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper about critical things to concentrate on for securing an IT environment that includes work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
The field of Data Protection covers saving and restoring critical information in order to avoid data loss and reduce restoration time and effort in the event of storage problems resulting from equipment issues, software hiccups, user mistakes, cyber attack, or any other reason. Dependable data protection strategies can be particularly challenging to design and maintain in hybrid environments that incorporate in-house data centers, public clouds, and at-home workers.
- Backup/Restore solutions for telecommuters must address multiple types of personally owned endpoint devices. Progent can provide fast remote access to experts familiar with a wide array of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as laptops, tablets and smartphones. Popular backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect data spread across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud-based storage and features granular recovery and unified management.
- Disaster Recovery/Business Continuity strategies commonly anticipate scenarios that call for a rapid changeover to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity planning consultants can help your company to produce, document and test a DR/BC plan that includes the process of switching to telecommuting.
Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a unified solution for protecting corporate data by managing local, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and software. Managed endpoint devices can be user owned or company owned. Network admins managing the enrolled endpoint devices of at-home workers can utilize Intune to provision and validate apps on devices, push patches and certificates, set up rules for permission to access information and networks, manage passwords, establish VPN connections, control how teleworkers share information, establish threat protection, ensure compliance, and wipe sensitive data from missing, stolen or deactivated endpoint devices. Intune runs with iOS/iPadOS, Google Android, Windows, and macOS/OS X computers. To learn about Intune and to find out how Progent can assist you to use this platform to administer the endpoint computers of your at-home workforce, visit Intune mobile device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM platform that allows network administrators to keep remote endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration combined with VMware's Horizon virtual software delivery technology for access control, app management, and configuration management of endpoint computers. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a one-time purchase. Key capabilities of Workspace ONE include rapid over-the-air deployment of new notebooks, quick onboarding of new users, policy setting and enforcement for all categories of endpoints, aggregated reporting and analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud-based services. For information about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management expertise.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Augusta-Richmond County, Georgia business, phone
An index of content::
Mandriva Linux Consultant
Linux Information Technology Consulting
Progent's Linux consulting experts provide small companies and developers assistance with administering and maintaining Linux computers that operate with Microsoft-powered networks. Progent can give your organization contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of experience offers you a convenient one-stop consulting firm to help you build and manage a secure and robust cross-platform connectivity and communications environment that allows Linux and Microsoft coexistence by combining MS Windows with leading Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
Online Technical Support Hornetsecurity Altaro VM Backup and VMware
Hornetsecurity Altaro VM Backup Restore Professionals
Altaro VM Backup software from Hornetsecurity offers small businesses a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted architectures and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or on-premises consulting services to assist you to design, deploy, optimize and troubleshoot a comprehensive backup and disaster recovery system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup technology.
Cybersecurity Penetration Testing Cybersecurity Firms
Cybersecurity Penetration Testing Network Security Test
Stealth intrusion testing is an important component of any comprehensive IT system security plan. Progent's security professionals can perform thorough penetration checks without the knowledge of your organization's internal IT staff. Unannounced penetration checking shows whether existing security monitoring tools such as intrusion incident alerts and event history analysis are properly set up and actively observed. Progent can provide ongoing autonomous penetration testing to define your internal and external attack surface and to identify ways that vulnerabilities, unsafe configurations, harvested credentials, skipped patches, and unsound IT product defaults can be chained together by threat actors into the multi-front attacks common to modern strains of ransomware.
Biggest CRISC Certified Firewall Audit
CRISC Risk and Information Systems Control Professional
Progent offers the guidance of a CRISC-certified risk management expert to assist your company to plan and implement an enterprise risk management (ERM) solution following leading practices promoted by CRISC and crafted to match your company's risk appetite, business objectives, and budgetary guidelines.
IT Services ProSight Reporting Remote Network Infrastructure Management
Network Consultants ProSight Reporting Remote Infrastructure Management
ProSight Reporting is an expanding family of real-time reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Consultancy Windows and UNIX
Windows, UNIX, Solaris Outsourcing
Progent can help your company to plan and implement a smooth transition from a UNIX-powered IT system to a network based on MS Windows and capable of supporting Microsoft's popular office productivity suites, commercial applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and application specialists can help you preserve your data and reduce productivity disruption by developing an effective migration strategy that protects your existing investments in UNIX software and infrastructure. UNIX-to-Windows transition consulting services available from Progent include analysis of existing infrastructure, transition strategy and validation, Microsoft Exchange migration services, data and application porting, and processor and storage system migration and consolidation.
Computer Consulting SentinelOne Computer Virus Forensics Experts
SentinelOne Virus Rollback Consultant
Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management platform that incorporates machine learning technology and expert services to deliver comprehensive endpoint detection and response.
Great Plains Migration Help and Support
Dynamics GP Great Plains Software Online Consulting
Progent can show you how to plan and execute an efficient move to Dynamics GP so that you retain your data, strengthen your protection, enhance your management reporting, take complete advantage of Microsoft Office support, and minimize business interruption by creating and following a smart migration plan. Progent can also help train new Microsoft Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can improve your financial reports and management analytics by providing Crystal Reports help, FRx assistance, and Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to produce specialized business software and eCommerce solutions that work transparently with Dynamics GP/Great Plains.
Urgent Integration Services Project Server 2010
Top Microsoft Project Server Reporting Services
Progent's Microsoft-certified engineers can provide in-depth expertise in implementing, operating and troubleshooting any edition of Project Server and can provide a wide range of cost-effective online consulting services following industry best practices to help businesses of all sizes to get all the advantages of this leading project management solution. Consulting support offered by Progent include system design, software configuration and upgrades, setting up safe collaboration among onsite and remote or mobile users, network optimization, and specialized online training classes.
Symantec Firewall Network Security Test
Symantec VPN Security Tech Services
Progent's Symantec consultants can assist you to support legacy Symantec firewall and Symantec VPN products including the Symantec Raptor and VelociRaptor family or help you upgrade to more recent firewall solutions. Progent can also enable you to create and execute a comprehensive security plan that can incorporate firewall and VPN devices and utilities, managed security and virus defense services, server and application monitoring products, and documented policies and processes. Progent has the expertise to be your one-stop source for continuing network help, maintenance, education, and security expertise.
Network Consultants Fault-tolerant Internet Connectivity
CCDP Expert Certified IT Services High Availability Internet Connections
Progent's Cisco-authorized IT professionals can show you how to build an affordable, fault tolerant Internet configuration architecture that can deliver 24x7 Internet access via a broad array of high availability Internet access technologies including non-stop BGP, automatic fail-over, and multiple Internet Service Providers. Progent can provide CCIE consultants to help you apply the latest technology for fault tolerant Internet connections to build an affordable, fully redundant Internet network with automatic failover and other features to deliver zero-downtime Internet access.
Altaro Microsoft 365 Total Mailbox Backup Specialist
Altaro 365 Total Backup Consultants
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.
Microsoft Exchange Server 2010 Migration Consult
Top Ranked Professional Microsoft Exchange Server Upgrade
Progent's Microsoft and Cisco-certified network engineers can help you to determine the benefits of Microsoft Exchange 2010 for your company and can help you to design and carry out an efficient upgrade to Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 Server that will offer quick ROI by increasing your workers' efficiency, lowering the expense of hardware and service, simplifying administration, and integrating your vital communications platforms.
MSP360 Managed Backup Computer Consultants
MSP360 VM Backup Computer Consultant
Progent's data protection experts can help you to design, implement and troubleshoot a backup solution based on MSP360 technology. MSP360 enables file or image-based backup/recovery for virtual machines and physical machines, works with all leading public clouds, and permits businesses to create a backup solution with a low Recovery Time Objective and a defined RPO. With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and remote management of your backup environment to prevent data loss resulting from human mistakes, computer glitches, malicious users, and external assaults like ransomware.
Ekahau Wi-Fi RF Coverage Maps Professionals
Top Ekahau Wi-Fi Troubleshooting Remote Support
Progent's Ekahau-certified Wi-Fi site design experts can help your business to design, implement, tune, manage and debug a Wi-Fi network adapted to your facilities. Progent can provide online or onsite support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF measurement, Ekahau Analyzer for resolving RF problems, and Ekahau Insights for monitoring the health of multiple Wi-Fi networks.
Online Support ProSight ECHO Hybrid Cloud Data Backup Services
ProSight Data Protection Services ECHO Consulting Services
ProSight Data Protection Services ECHO from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information.
Largest Windows Server 2008 BranchCache Technology Professional
Windows Server 2008 Hyper-VI IT Consulting
Progent's certified consultants can help you to calculate the advantages of Windows Server 2008 for your business, create pilot programs and rollout strategies, integrate Windows Server 2008 with your network infrastructure and workload, train your support personnel how to use new management utilities, and provide continuing consulting and tech support via affordable options such as Contact Center support and remote technical support.
Part-Time CIO Online Troubleshooting
CIO Technology Consulting Services
Progent offers the temporary services of a seasoned CIO who can offer a broad perspective to assist your company pick and maintain network solutions to meet your present needs and that can be a solid basis for your growth. Progent's part-time or temporary CIO services offer financial leverage to companies trying to maximize the benefits from their IT investment but who are without the budget or unwilling to add one more high-level manager to their full-time staff. Because Progent is vendor-agnostic, with a sizable staff of engineers certified to support all leading operating systems and networking technologies plus a broad selection and business software, Progent is in an ideal situation to provide objective advice along with expert technical support for creating IT systems that match the particular needs of your organization.
network asset documentation management Specialists
After Hours Professional ProSight IT asset documentation management
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of the time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it.
Information Technology Consulting Telecommuter Helpdesk
At Home Employees Helpdesk Network Consulting
Progent can provide small and medium-size organizations supplemental or fully outsourced Help Desk services for teleworkers.
Remote 64-bit Upgrade Online Help
64-bit Migration Consultant Services
Progent's Microsoft-expert engineers can help your organization to update your desktops from 32 to 64 bits. Progent can help you to understand the costs and benefits of migrating to 64-bit PC desktop computing, plan an affordable migration strategy that reduces operational interruptions, and provide inexpensive, professional remote help to aid your organization to install 64-bit PC desktop operating systems and application programs on your current hardware.
Duo Multi-factor Authentication Help and Support
MFA and Single Sign-on Network Consultants
Progent's Duo service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices.
Linux Online Professional
Solaris Remote Consulting
Progent offers national urgent phone support and consulting services for companies that run Sun Solaris environments or whose information systems include a combination of Solaris and Microsoft technology. Online network consulting provides optimum leverage for your IT dollar by extending client efficiency and limiting the time billed for computer analysis and repair. Sophisticated online support utilities and experienced service specialists and consultants combine to enable Progent to solve most IT problems without wasting time and expense by traveling to your location. In most of cases your IT problems can be dealt with over the phone or via a combination of telephone support and remote network analysis. Progent can make available Cisco CCIE infrastructure experts and CISM and CISSP premier security specialists to assist with the most challenging system problems.
Windows Server 2022 Clusters Sets Online Help
Windows Server 2022 Live Migration Online Technical Support
Progent's Microsoft Gold-certified Windows Server 2022 consultants can assist your organization to plan and implement an efficient migration to Windows Server 2022 using an on-premises network architecture or a hybrid model that combines cloud-based Windows Server Online with a self-hosted installation of Windows Server 2022.
Consulting Services Unified Contact center
Unified Communications Manager Express Online Technical Support
Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, operates as the core of Cisco's collaboration solution. Cisco Unified Communications Manager and Unified CM Express provide a borderless IP-PBX by integrating tightly with unified messaging apps like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's Cisco-certified network consultants offer efficient and affordable online and on-premises expertise to help businesses of any size to create and administer Unified CM deployments by providing Unified Communications Manager integration and troubleshooting consulting services that add maximum productivity. Progent can assist with any facet of CUCM setup and troubleshooting in areas that include integrating Voice over IP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN calling, deploying Cisco ISR routers with CUBE support, creating UCS server clustering solutions for high availability, capacity planning, and integration with Exchange Server and Skype for Business.
Antivirus Technology Consulting Services
24-7 Support and Integration Anti-Virus
E-Mail Guard is a comprehensive service for blocking spam and virus attacks. E-Mail Guard handles the security and administration of company email by offering continually updated spam and virus blocking, policy administration, content testing, and defense against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also features monitoring, management and reporting utilities as well as outgoing email filtering to let you fix your e-mail environment and define and regulate company email policy.
Microsoft 365 Word compatibility Consultant Services
Office Word Technology Professional
Progent's certified Office Word and Microsoft 365 Word consultants can provide a wide range of economical online support services to assist you to manage and troubleshoot your existing Microsoft Office Word solution or assist you to migrate to a current version of Office Word. Support available from Progent's Word experts include VBA software development, isolating and fixing compatibility issues between various releases of Word, interfacing Word with different Microsoft Office apps such as Office Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,network enhancements for dependable. reliable cloud connectivity, security and compliance support, smart phone and tablet integration, and online training classes customized for your special requirements.
MSP360 B2 Backup Storage Support and Help
Remote Support MSP360 Exchange Mailbox Backup
Progent can assist you to create, implement and administer a backupup/restore plan based on MSP360 Backup software to protect your resources hosted on any leading public cloud. Progent offers monitoring and management to prevent data loss resulting from user miscues, computer error, ill-intentioned insiders, and external assaults like ransomware.
Immediate Desktop VPN Computer Systems Consulting
Smartphone Synchronization Information Technology Outsourcing Firm
Progent's remote access and smartphone synchronization experts can help you to plan and configure connectivity solutions for remote desktop PCs, laptops, and wireless handhelds so they work tightly with your IT network, allowing you to optimize the productivity of your off-site workers.
Windows Server 2016 Workgroup clusters IT Consultant
Windows Server 2016 upgrade Information Technology Consulting
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 migration consulting services to help organizations of any size to design and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain clusters.
Catalyst MPLS Computer Engineer
Online Technical Support Catalyst Switch IOS-XR
With Cisco Catalyst switches for small and medium-sized businesses, Cisco allows organizations to gain all the benefits of bringing intelligent services to their IT infrastructures. Cisco's Catalyst switch product line allows you to enable features that make your network infrastructure sufficiently robust to handle real-time needs, expandable to support future growth, safe enough to guard restricted data, and designed for prioritizing and managing all traffic to streamline system operations. Progent's Cisco certified engineers can help you pick out and integrate Cisco switches that make sense for your company. Also, Progent's certified security consultants can show you how to develop a comprehensive security plan and configure Cisco Catalyst switches so they powerfully support your security policies. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2950 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Penetration Testing Consultants
Cybersecurity Pen Testing Security Contractors
Stealth intrusion testing is an important component of any overall network security strategy. Progent's security professionals can perform extensive penetration checks without the knowledge of your company's internal IT resources. Unannounced penetration testing shows whether existing security defense systems such as intrusion detection alerts and event history analysis are properly configured and consistently monitored. Progent can provide ongoing autonomous penetration testing to define your internal and external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, stolen credentials, skipped patches, and dangerous product defaults can be combined by hackers into the multi-vector attacks common to modern strains of ransomware.
Microsoft Expert Consulting Services Dynamics GP Excel Cubes
Dynamics GP Software Development Specialists
Progent's background delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools make it possible to create custom mission-critical programs and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can help you design reports that let you track your business more thoroughly, turning uncooked data into useful insights into your company and customers.
Support Desk Sharing Computer Consultant
Extended Service Desk On-site Technical Support
Progent provides several basic types of Helpdesk services : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Helpdesk Services, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts offers your customers convenient access to a dependable technical group with years of experience delivering phone support and online repair for IT systems powered by Microsoft technology. Progent's focus is on giving the support Call Center a respected reputation as a key contributor to company productivity. Progent's goal is to resolve and not merely report problems.
Microsoft Proxy Server Online Support Services
Microsoft ISA 2004 Standard Edition Server Help and Support
Progent's certified ISA Server consultants have extensive backgrounds developing Microsoft-based security designs for IT networks with multiple locations, mobile users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small company plan and deploy an installation of Microsoft ISA Server 2004 that supports your IT security needs without limiting your productivity.
24/7 Security Firm Symantec VelociRaptor
Symantec Security Security Tech Services
Progent's Symantec consultants can help you support legacy Symantec firewall and VPN products such as the Raptor and VelociRaptor line or help you migrate to newer firewall technology. Progent can also help you design and implement a comprehensive security strategy that can include firewall/VPN devices and utilities, managed security and network defense services, server and application monitoring software, and documented policies and processes. Progent has the skill to be your single source for on-going technical help, administration, education, and security expertise.
Egregor ransomware protection and recovery Consultants
ProSight Behavior-based Ransomware Defense Consultant
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology by SentinelOne to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks.
GIAC Software Consultant
CCIP Computer Consultancy Company
Progent offers customers access to consultants who have earned some of the IT industry's most prized certifications. Progent thinks that clients have the right to know that their computer service professionals have formal testing plus broad real-world field experience so that Progent's customers can use Progent's service with confidence. Often, vendor certifications such as the CCIE brings privileges for substantially superior vendor help than is available to non-certified consultants, allowing Progent to offer customers a better level of IT service. In addition, major certifications such as CISA or ISSAP for IT security can help corporate customers to show compliance with regulatory demands by engaging the services of recognized IT experts.
Biggest Consultant Hermes ransomware hot line
Engineers ransomware removal and data restore
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist your business to halt the progress of an ongoing ransomware breach. Call 800-462-8800
Barracuda Networks F800C Series Firewalls Technology Consulting Services
Barracuda Networks Remote Access Security Firms
Barracuda's budget-friendly CloudGen Firewall devices combine web filtering, safe remote connectivity, SSL VPN, high-security SD-WAN, and Zero-Trust support with centrally managed and monitored services encompassing your whole enterprise including on-premises, cloud, and hybrid deployment models. Public clouds supported include Microsoft Azure, Amazon Web Services, and Google Cloud Platform (GCP). Progent has the depth of expertise to serve as your single resource for network help, maintenance, education, and cybersecurity expertise.
Top Quality Dynamics GP Integration Manager Consultancy
Dynamics GP Custom Software Computer Consultant
Progent's background providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer tools make it possible to design custom mission-critical programs and eCommerce solutions that integrate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting consultants can help you create reports that let you analyze your business more effectively, turning raw data into useful understanding of your business.
Integration Services Remote Monitoring and Reporting
Operations Manager IT Consultants
Medium-size businesses can enjoy all the benefits of System Center Operations Manager 2007 and have quick access to Progent's Microsoft and Cisco Certified IT consulting professionals. Thanks to Progent's economically priced IT support programs, mid-size organizations can select a basic co-sourcing service program built around Microsoft System Center Operations Manager 2007 with server monitoring, automated warnings, in-depth system analysis, Help Desk Call Center, and online service. For companies with mission-critical applications who need non-stop networking, Progent offers a complete 24x7 outsourcing package. Progent supports Operations Manager to offer medium-size business information systems enterprise-class reliability, security and performance.
VPN Integration Services
Cisco RADIUS Security Computer Consulting
Cisco's network security and offsite connection products for small organizations offer a full line of manageable security solutions to help safeguard your wired and wireless information system. Cisco's Virtual Private Network line includes routers, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's expert staff of consultants includes field-proven specialists with Cisco CCIE and CCNP certifications who can assist your company to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security technologies that align best with your business goals.
24-Hour ransomware cleanup and file restore Consultants
Consultant Services ransomware cleanup and file recovery
Progent's experienced ransomware recovery consultants can assist you to rebuild a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
XenApp Virtual Applications Specialists
Citrix Virtual Windows Applications Engineer
Progent's Citrix consultants can assist you to plan, deploy, manage, and support a virtualized application delivery system built on XenApp. Progent's Cisco-certified CCIE network engineers can show you how to optimize your network for distributing server and client-side applications, and Progent's remote datacenter support consultants can assist your organization to administer and maintain a remote datacenter that offers high uptime, advanced security, and rapid disaster recovery.
Consultant Lync Server 2013 Front End Pool
Lync Server 2013 and iPad Consultant
Microsoft Lync 2013, now called Skype for Business, enables organizations of all sizes to create a manageable and secure communications ecosystem that supports the modern Bring-Your-Own-Device computing model with instant messaging (IM), real-time presence, web conferencing with application sharing, as well as IP-based and PSTN calling across a wide assortment of stationary PCs and mobile clients. Progent's certified Lync Server 2013 experts and network architects can help you to evaluate the advantages of Lync 2013, create an on-premises, cloud-based (with Lync Online) or hybrid model suitable for your current and future plans, deploy Lync 2013 so as to speed up your ROI, and provide live online and on-premises training to your management staff and users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync Server 2013 with key Microsoft Office and Microsoft 365 apps such as Outlook clients and PowerPoint.
Barracuda Backup LiveBoot On-site Technical Support
Open Now Online Support Services Barracuda Backup Cloud LiveBoot
Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup deployment can include a custom-designed hardware appliance built by Barracuda or a software-based appliance with comparable features but which uses your existing storage hardware. Barracuda Backup protects critical company data generated locally, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting services to assist your business to plan, integrate, operate and troubleshoot a backup and disaster recovery system based on Barracuda Backup.
Windows 2019 Onsite Technical Support
24-Hour Consultant Windows Server 2019 Cybersecurity
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can help your business to plan and deploy a DR/BC system built around Microsoft's advanced Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Remote Workers Security Support Outsourcing
Offsite Workforce Endpoint Security Support Outsourcing
Progent can assist small and medium-size businesses to implement cybersecurity protection systems and provide mitigation expertise required for offsite workers.
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