Augusta-Richmond County At Home Workforce Solutions Consulting Experts
Solution Planning, Integration, Administration and Help Desk Consulting Experts
Expanding your at-home workforce can have a significant impact on network infrastructure, security, and company workflows. Progent has 20 years of background helping businesses of all sizes to plan, configure, administer, tune, and debug IT networks that support at-home workers. Progent can help your Augusta-Richmond County organization to select the right technologies and adhere to best practices in creating and operating a secure virtual ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent offers services ranging from as-needed expertise for helping you past occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Augusta-Richmond County, Georgia businesses to succeed with any facet of building a high-performing work-from-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, security and compliance, data protection solutions, and centralized management.
Infrastructure for Telecommuters
Configuring the physical and software infrastructure required for a remote workforce can be particularly challenging if you must accommodate a combination of personal equipment such as PCs and notebooks, Internet routers, and wireless APs from an assortment of vendors and with a mix of operating systems and firmware releases. Progent's experience providing remote help for both legacy as well as current IT products in virtual office solutions enables you to make efficient use of your existing infrastructure and provides you with ready access to expertise for making essential upgrades. Services available from Progent to assist you to implement a high-functioning work-at-home infrastructure include:
- Virtual Private Network (VPN) technology makes it possible to create a secure tunnel for authenticated at-home employees to use IT resources located at your corporate datacenter or in a public cloud. Progent can assist your company to configure and manage VPN connections between your at-home workforce and your key network resources by providing remote VPN integration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can help your at-home workers to set up Cisco's popular AnyConnect client software for secure VPN connections for a broad range of devices including Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products allow a telecommuter to view and interact with a data center computer's desktop. This technology gives network managers significant control over the digital ecosystem of at-home employees and ensures remote users a familiar experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home networks to the Internet and typically support VPN tunnels, local Wi-Fi networks, and firewalls. Progent can provide top-tier remote consulting for configuring routers from a range of vendors. See router configuration services from Cisco-certified consultants.
- Home Wireless networks, often shared by an entire household and guests, are commonly utilized by at-home employees to connect to their Internet router for work. This can cause performance and security problems. Progent can help businesses to mitigate these issues by providing services like Aironet configuration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti WiFi access point setup help.
- Internet access solutions affect the performance and reliability of connections between telecommuters and the corporate data center. Mission-critical applications may demand redundant Internet access in case the primary connection fails. Progent can provide guidance for identifying service providers, choosing appropriate bandwidth and data volume offerings, and integrating high-availability Internet connections. Refer to Internet access solutions.
IP Voice Integration for Remote Workers
Expanding the company PBX system to accommodate remote users is vital to supporting an effective at-home workforce. A variety of cloud-based IP voice platforms are popular with SMBs to server telecommuters. Many enterprises rely on Cisco's current or older platforms for VoIP management. Progent can help businesses of any size to design or tune a telecommuter VoIP service that delivers the flexibility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to help organizations optimize their current Cisco IP voice systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed across the network. Unified Communications Manager manages other combined media services like messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager expertise, see CUCM expertise.
- CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can help you to support your existing CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, visit CallManager consulting services.
- Cisco IP Gateways enable integration with public telephony networks and with clients working beyond the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
- Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN architecture to support these VoIP solutions and deliver on-demand configuration and troubleshooting services.
Voice/Video Conferencing for Remote Workers
A wide range of video conferencing products from leading technology companies support virtual meetings, video and voice conferencing, chat sessions, and screen/content sharing for both local workers and at-home workers. Many companies use a mix of products to accommodate their different partners and customers. Progent can help you to maintain your existing voice/video conferencing ecosystem and optimize the productivity of your at-home employees.
- Skype for Business is Microsoft's leading unified communications platform that supports real-time presence, instant messaging, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist your company to set up and maintain Skype for Business clients to accommodate your remote workforce. For details about Progent's consulting expertise for Skype for Business, visit Skype for Business integration services.
- FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 simultaneous users for voice/video calls. For details about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference and training. To learn more about Progent's support expertise for Cisco Webex as well as for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and information with capabilities that include video conferencing, persistent chat, plus data sharing. To learn more about Progent's consulting services for Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these conferencing platforms and help your business to optimize your network architecture to run them.
Microsoft Integrated Collaboration Software for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, providing a rich ecosystem of productivity apps that create a consistent user interface for exchanging information throughout multiple sites and on a wide range of endpoint devices. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange Server since their initial releases and can help businesses to deploy these flagship collaboration platforms to optimize the effectiveness of your at-home workforce.
SharePoint utilizes web sites to facilitate collaboration and knowledge delivery by offering policy-based access to data, workflow, and utilities for searching through company-wide business data. SharePoint allows you to build secure portals that enables at-home workforce to see and edit aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, refer to SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, refer to planning and configuration consulting services for Exchange.
OneDrive is Microsoft's collaborative cloud-based storage service, comparable to GoogleDrive. Remote workers can save files to OneDrive, and colleagues can share them securely via a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows remote workers to jointly author documents. Revisions made offline are automatically synced when you go back online. For information about Progent's support services for OneDrive, see Onedrive configuration consulting.
Public Cloud Integration Services for Teleworkers
Progent offers fast and affordable online assistance for helping organizations to build, maintain and repair integrated hybrid network models that combine physical data centers, teleworkers, branch offices, plus cloud resources. Progent can provide top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help at-home workers fix issues with cloud connectivity, authentication, and security.
Microsoft Azure is a popular family of cloud software and services that allows you to utilize IT infrastructure, servers, and critical apps running on Microsoft's extensive cloud. Azure offers more than 100 services services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data protection. Progent can help you to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure AD, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also show you how to establish secure access to Azure for at-home workers by setting up and troubleshooting firewalls and VPN IPsec tunnels. For information about Progent's expertise for Microsoft Azure, go to Azure expertise.
Microsoft 365, previously called Office 365, is Microsoft's popular suite of business productivity applications and cloud services offered on a subscription basis. Microsoft apps and services are provided in a variety of bundles designed for users ranging from individuals and households to large corporations. Progent can provide quick and affordable online contact with experts knowledgeable about Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to assess the numerous subscription plans offered with Microsoft 365 and deploy 365 applications for your telecommuters in a way that delivers maximum business value. For details about Progent's support services for Microsoft 365, go to Microsoft 365 consulting support.
Exchange Online is one of the most popular cloud-based applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of reduced costs for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional benefits associated with cloud computing. Microsoft has designed Exchange Online to operate smoothly with on-premises Exchange environments, enabling you to create hybrid information systems. Progent's certified Exchange experts are available for as-needed help to get you past challenging IT roadblocks and also offer end-to-end project management services to make sure your teleworkers have easy and safe access to your Exchange Online deployment. For details Progent's expertise for Microsoft 365 Exchange Online, visit Exchange Online integration and troubleshooting expertise.
Amazon AWS is a trailblazer in the public cloud market and is the industry's biggest provider of cloud-based services. Progent offers fast and affordable online contact with cloud connectivity experts who can help your organization to design, deploy, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with on-premises data centers and with other public clouds like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to help your company to create a high-availability network architecture to make sure your users have a productive computing environment regardless of whether they are working from your main office, a remote branch, from home, or on the road. To find out about Progent's consulting services for Amazon AWS, go to Amazon AWS consulting expertise.
Google Cloud is a leading set of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help your organization to expand your current IT resources with the Google Cloud, and Progent's DBA experts can help you make your mission-critical apps cloud ready so your at-home workers can benefit fully from Google Cloud services. Progent's consultants can assist your business to set up virtual machines on Google Cloud Compute Engine, plan an efficient storage solution with GCP Storage, and simplify access management for at-home workers with Google Cloud Identity services. Progent's experts can also assist you to utilize GCP's management technology to control and track your GCP ecosystem. For information, visit Google Cloud Platform (GCP) consulting support.
Help Desk Call Center Services for Remote Workers
A rapid, company-wide transition to a from-home workforce, which might be driven by an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk services utilize Progent's extensive team of online technical support experts along with enterprise-class ticketing and tracking technology to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop support from initial service requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to monitor or revise the status of their active tickets, add details, and append screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Augmentation Service enables you to expand your current Help Desk Call Center staff by splitting delivery of Call Center support services seamlessly between your in-house support personnel and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support solution based on the leading professional services automation (PSA) platform for handling help requests and ticketing, assigning ownership, tracking progress, and generating management reports. For information about how Progent's Help Desk Augmentation Services can enable your business to deliver best-in-class technical support to your at-home workforce, refer to Progent's Support Desk supplementation Services.
Security and Compliance for At-Home Workers
Work-from-Home employees commonly utilize their personal computers and often operate in a poorly secured physical space. This increases their vulnerability to malware threats and requires careful deployment of firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, extensive end-user training, and the creation of policies built on leading practices. Progent's veteran group of IT security support experts can help you to design, implement and manage an effective cybersecurity solution that protects critical IT resources in environments that incorporate remote workers.
Firewalls enable you to build a network environment that can be safely accessed by on-premises users and by at-home workers, mobile workers, suppliers, customers, and the public. Next-generation firewall appliances allow you to assign and manage appropriate access rights to various classes of users and to expand your IT network and adjust your security as your business evolves and as network attacks become more complex. Progent supports both current and legacy security appliances from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support services, see firewall configuration and support expertise.
Remote Endpoint Monitoring makes it possible to watch over the disparate devices used by teleworkers and either block or spot and mitigate the latest threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on every protected endpoint, monitoring all activity and using state-of-the-art machine learning from SentinelOne to detect new attacks before they can spread. When an attack is spotted, ProSight ASM immediately isolates the impacted endpoint device from the corporate network to quarantine the malware. Because the ProSight Active Security Monitoring software agent is self-contained, endpoints remain secure even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight Active Security Monitoring, visit remote endpoint security monitoring for an at-home workforce.
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are requested to confirm who you are via a unit that only you possess and that is accessed using a different network channel. A broad selection of devices can be used as this added means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To learn more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for at-home workers.
Security Audits can evaluate the vulnerability of your information system to all types of external and local security attacks for an environment that includes at-home workers. Progent can run remote, automated cybersecurity analysis scanning for quickly and economically uncovering a wide variety of security gaps that can be surfaced over the Internet. Progent's security audit experts, which can be provided by security professionals with advanced credentials such as CISM, ISSAP, and GIAC, can assist your company to evaluate your procedures and policies and review your WAN architecture to enable you to design the highest level of protection for your at-home workers.
Download White Paper: Securing a Work-From-Home Network
To view or download a white paper about key things to focus on for securing a network that supports work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for At-Home Workers
Data Protection covers backing up and restoring critical information so as to prevent data loss and minimize recovery time and effort in the event of storage problems resulting from equipment breakdowns, programming glitches, user mistakes, malware, or any other reason. Dependable data protection strategies can be particularly challenging to design and maintain in hybrid networks that combine local data centers, cloud resources, and at-home workers.
- Backup/Restore solutions for at-home workers must address diverse kinds of personally owned endpoints. Progent offers quick online access to consultants familiar with a broad array of platforms for backing up Microsoft Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, iPads and smartphones. Popular backup/recovery solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources spread across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and features granular restore and centralized management capabilities.
- Disaster Recovery/Business Continuity plans commonly envision circumstances that require a quick changeover to an at-home workforce. Progent's expert disaster recovery planning experts and business continuity consultants can assist you to produce, document and test a DR/BC strategy that includes the logistics of switching to telecommuting.
Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager offers a unified solution for safeguarding critical data by controlling on-premises, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and software. Remote endpoint devices can be personally owned or company owned. Network administrators managing the endpoint devices of at-home workers can utilize Intune to provision and validate apps on devices, push updates and certificates, set up rules for permission to access information and resources, manage passwords, create VPN tunnels, control how teleworkers share information, set up threat protection, ensure compliance, and wipe corporate data from lost, stolen or deactivated devices. Microsoft Intune runs with iOS, Google Android, Windows, and macOS computers. To find out about Microsoft Intune and how Progent can assist your company to use this platform to administer the devices of your teleworkers, go to Intune telecommuter device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management platform that allows network administrators to keep off-premises endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration along with VMware's Horizon virtual application delivery platform for identity control, app management, and configuration management of endpoint devices. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a perpetual license. Key features of VMware Workspace ONE include fast remote deployment of new laptops, quick onboarding of new users, policy setting and enforcement for all categories of devices, aggregated management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud services. For information about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Augusta-Richmond County, Georgia business, phone
An index of content::
Remote Workers Data Protection Online Troubleshooting
Work at Home Data Protection Consulting Services
Progent can help small and medium-size organization to design, configure, verify and maintain backup/recovery systems needed to support telecommuters.
SCOM 2012 Infrastructure Monitoring Support
SCOM 2012 Infrastructure Monitoring Network Engineer
Progent's Microsoft-certified consulting experts have over 10 years of background designing, deploying, enhancing and repairing SCOM environments and offer organizations of any size expert online or onsite consulting services for SCOM 2012. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to monitor your datacenter effectively, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also help you to install and customize SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive online or on-premises technical support to help you to remediate serious problems uncovered by SCOM 2012.
Maze ransomware hot line Consultancy
ransomware cryptoworm recovery Consultancy
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help your business to halt the spread of an ongoing ransomware attack. Call 800-462-8800
Dynamics GP Continuum Engineers
Dynamics GP Continuum Consultant Services
Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools enable Progent to create specialized mission-critical applications and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains reporting services can help you create reports that allow you to track your business more thoroughly, turning raw data into valuable understanding of your business.
Online Cisco Certified CCIE Computer Support Firms
Cisco CCIE Online Computer System Consultant
Progent's CCIE-certified networking experts have extensive experience helping Internet Service Providers to architect, implement, administer, tune, and troubleshoot fault-tolerant, extensible connectivity solutions suitable for public networks.
Juniper SRX Series Router Information systems Security Outsourcing
Urgent Computer Security Juniper SRX220 Router
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Network Engineer Internet Data Center
Colocation Center Network Consultants
Colocation data centers allow businesses to share enterprise-class data centers for housing computer hardware that runs critical applications and services. Progent's Microsoft and Cisco premier consultants can help your small business with all aspects of your colocation strategy such as selecting and migrating to a colocation site, creating system topology, specifying hardware, on-site and on-line maintenance, setting up offsite network administration, and training your IT personnel.
Deduplication Professional
CrashPlan Backup Engineers
Progent offers economical online access to consultants skilled in a wide range of utilities and technologies that provide solutions for backing up Microsoft Windows, Mac, and Linux physical and virtual servers and desktops plus laptops and smartphones. Progent offers consulting support for all major backup platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Software, Mozy, Retrospect for Macintosh, Time Machine, vSphere Data Protection, and FLARs. Progent can assist your company to install, enhance, or troubleshoot data backup solutions for a range of topologies including on-premises, edge to datacenter, cloud-based, or a mix.
Windows Server 2022 Virtual Machine Help and Support
Windows Server 2022 Clusters Sets Remote Troubleshooting
Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your company to design and carry out an efficient upgrade to Windows Server 2022 using a self-hosted network architecture or a hybrid model that integrates cloud-hosted Windows Server on Azure with an on-site installation of Windows Server 2022.
Exchange 2013 Disk Availability Group Consultant Services
Microsoft Exchange 2013 Active Directory Support and Help
Exchange Server 2013 incorporates major improvements to the functionality of Microsoft Exchange 2010 and introduces powerful new features as well as a revamped architecture. These enhancements favorably impact key areas like ease of administration, high availability (HA), compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting professionals can help you understand the potential business benefits of migrating to Microsoft Exchange 2013, create a cost-effective test and rollout plan, and train your IT team to maintain your Exchange Server 2013 solution. Progent can also provide ongoing online support and management for Microsoft Exchange Server 2013.
Consultant Remote Data Backup and Restore Services
ProSight DPS Cloud Backup Services Computer Engineer
ProSight Data Protection Services ECHO offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's disaster recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information.
Professional Windows and macOS coexistence
Mac and Windows Active Directory Specialist
Progent's service experts in Mac and Microsoft Windows technology can help you integrate Mac and Windows computers into cohesive networks with full sharing and workgroup functionality. Allowing productive co-existence among a mix of servers and workstations powered by Mac OS and Microsoft Windows requires broad knowledge of and experience with Mac and Windows technology. Progent's background in Windows and Macintosh consulting makes it possible to offer world class assistance to companies that depend on these technologies to keep their competitive edge. Progent can also assist your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
LifeSize 220 Series Telepresence Professionals
Immediate Video Conferencing On-site Support
Progent can provide the support of an accredited consultant with an extensive background deploying products from the leading video conferencing/telepresence vendors including Cisco/Tandberg, Polycom, and LifeSize and can help you to plan, configure, upgrade, or maintain a telepresence environment that protects your current investment and maximizes the strategic value of your IT system. Progent can also provide the expertise of infrastructure engineers able to assist companies of all sizes to create and troubleshoot a network that provides the performance, reliability, security, and expandability you need to accommodate your telepresence environment.
Adobe Illustrator Class
Trainer InDesign
Progent's Mac consultants can support the creative aspect of Mac computing by offering help services and education in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or configuring an audio/video production studio.
Operations Manager On-site Support
Engineer Microsoft Operations Manager
Progent's Microsoft-certified consulting experts have over a decade of experience designing, deploying, enhancing and fixing SCOM environments and offer companies of any size advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to plan an architecture for SCOM 2012 servers that provides the performance and availability required to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric as well as both Microsoft and third-party apps and services. In addition, Progent can provide fast online or on-premises technical support to assist you to remediate critical issues detected by System Center 2012 Operations Manager.
Desktop Technology System Recovery
Microsoft Certified Partner Desktop Server Migration Specialists
Progent offers a wide range of affordable services to help your business to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows, macOS and OS X, or popular versions of Linux. Progent can provide onsite or online assistance for individual machines or laptops or help you to design and implement a large-scale migration to new or updated operating system platforms and business applications. Progent can also supply consultants and technicians to assist you to plan for and implement a site relocation or merger designed to cause the least possible interruption to your business.
24-Hour Remote Support Services Catalyst Wi-Fi 6 AP Planning
Catalyst 9100 Series AP Management IT Services
Progent's Cisco Catalyst 9100 Series 802.11ax Access Point experts offer affordable remote and onsite support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points.
Linux Network Monitoring, Nagios and MRTG Technology Professional
Nagios for Linux Consultants
Network monitoring typically consists of tracking a network's resource usage to help identify throughput backups or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring tools that run under Linux or UNIX and can be deployed to observe multi-OS environments where Linux and Windows coexist. Progent's network integration engineers can help you take advantage of both these tools to optimize and repair your network. Progent's Linux support professionals offer small businesses and programmers help with managing and supporting UNIX and Linux systems that coexist with Windows-based technology.
Hornetsecurity Altaro VM Backup Offsite Technology Consulting Services
Altaro VM Backup Planning Remote Troubleshooting
Altaro VM Backup software offers small organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted architectures and also enables low-cost backup to Microsoft Azure storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection with backup spacing as short as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, granular restore capability for individual files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and vCenter for managing larger environments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is a certified Altaro partner and can provide a broad range of services to help you to design, install, optimize and troubleshoot a backup/restore solution powered by Altaro VM Backup.
Risk Assessment Support Outsourcing
CRISC Certified Computer Engineer
Progent's disaster recovery support and business continuity professionals can help you design a disaster recovery strategy to prepare for an IT network disaster. Progent can show you how to develop a complete disaster recovery strategy that incorporates scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified consultants can also help you create an affordable, non-stop network solution that addresses availability issues covering a wide array of network technologies and processes.
Top Quality Microsoft Virtual Server 2005 Consulting Services
Microsoft Server Virtualization Network Consultants
Microsoft Virtual Server 2005, run on the Windows Server 2003 platform and powered by software first developed by Connectix, provides the power needed to accomplish hardware reduction, software upgrade, and server quarantine projects through virtualization techniques in an enterprise-ready computing environment with high scalability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at companies who want to enhance operational efficiency in software development and testing, upgrading from outdated line-of-business applications, and hardware consolidation. Progent's skilled Virtual Server consultants can help your IT staff to assess and deploy Microsoft Virtual Server.
Virtual Server Hyper-V Support Outsourcing
Hyper-V 3.0 Shared Nothing Live Migration Engineer
Progent's network consultants can help you analyze the possible advantages of Hyper-V-based virtualization for your company, perform pilot installations to validate Hyper-V's operation with your production software, assess your network and server infrastructure for smooth operation with virtualization solutions, help you in upgrading to Microsoft Windows Server 2008 and setting up Hyper-V, train your network management staff to track and manage Hyper-V, offer expert consulting support for enhancing the security of your virtual servers, design and test disaster recovery procedures that optimize system uptime, and provide ongoing consulting and technical support including affordable remote troubleshooting and turn-key Help Desk outsourcing.
Technology Consulting Windows Server 2019 Kubernetes Containers
Windows Server 2019 Online Support Services
Progent's certified Windows Server 2019 experts can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 offers major improvements in scale, performance, ease of management, virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and Linux support.
Extended Support Desk Integration
Help Desk Sharing Online Support
Progent's Standard Help Desk Services provide a complete solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Support services are offered at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Spora ransomware recovery Consult
ransomware cleanup and file recovery Consultant Services
Progent's ransomware experts can assist your business to evaluate your ransomware vulnerability, remotely monitor and guard your IT environment, assist with negotiating a settlement with a threat actor, and rebuild a network damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Problem Escalation Through Teamwork Computer Consulting Firms
Small Business IT Outsourcing Firm Problem Escalation Through Teamwork
Progent's team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, at the forefront of IT support, performing a broad variety of technical projects for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This means that you get not just expert IT capability, but also a consultant with field-tested approaches for applying technical knowledge to resolve actual IT problems efficiently.
24x7 Computer Engineer Windows Server 2016 Workgroup clusters
Computer Consultants Windows Server 2016 Hybrid Configuration
Progent's certified IT experts offer Windows Server 2016 integration consulting to assist organizations of all sizes to design and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can assist your company to assess the value of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
24/7 Microsoft Small Business Server Outsourcing Companies
Software Outsourcing Consultant Small Business Server
Progent's Microsoft-certified experts offer network support and technology consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent's consulting professionals can show you how to design, integrate, troubleshoot and manage the entire family of Windows .NET Servers including SQL Server, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager.
Emergency SCVMM 2012 Security and Compliance Online Consulting
VMM and SQL Server On-site Support
Progent can help businesses of any size to adhere to best practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and library resources; plan, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive reporting. Progent can assist your company to upgrade from an older release of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to enhance and troubleshoot your current SCVMM 2012 ecosystem to make sure you realize the highest possible business value.
Support Microsoft Help Desk
24x7 Call Center Remote Technical Support
The Contact Center service delivery structure used by Progent's Technical Response Center offers small businesses an affordable option to dependence on independent service individuals by offering extensive technical knowledge shared by multiple support groups, optional round-the-clock availability of urgent assistance, fast escalation to appropriate experts for handling even the most difficult issues, service consistency and dependability, prompt follow-up overseen by seasoned service administrators, a selection of convenient techniques for requesting service jobs, plus a high level of process visibility made possible by ticket updates and available via a web portal.
Exchange 2019 Planning Troubleshooting
Exchange 2019 Disaster Recovery Configuration
Progent can help you in any facet of your migration to Exchange 2019 such as configuring Windows Server 2019 Core for hosting Exchange; planning high availability infrastructure for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and implementing Windows Hyper-V; setting up HLB; configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook clients.
Work from Home Conferencing Online Troubleshooting
At Home Workforce Video Conferencing Setup and Support
Progent can help small and mid-size organizations to set up and debug conferencing applications to allow their at-home workforce to interact productively with teammates and customers.
Microsoft Exchange 2000 Upgrade Remote Support
Exchange 2000 Upgrade Migration Consultants
Progent is one of the most qualified information technology support firms for integrating email and messaging solutions based on Exchange 2000 Server. Progent specializes in helping small and mid-size companies derive all the benefits of Microsoft Exchange Server 2000 under common scenarios such as upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 Server support.
Remote Technical Support Virtual Server Hyper-V
Immediate Microsoft Experts Hyper-V Server Online Technical Support
Progent's Microsoft-certified professionals can assist you to evaluate the possible advantages of Hyper-V-powered server virtualization for your business, perform pilot installations to verify Hyper-V's compatibility with your production software, evaluate your network architecture for optimal performance with virtualization solutions, help you in moving to Windows Server 2008 and configuring Hyper-V, educate your network management staff to monitor and administer Hyper-V, offer expert consulting support for improving the security of your virtual servers, establish and test business continuity processes that optimize network uptime, and deliver continuing consulting and technical support including low-cost online repair and turn-key Help Desk outsourcing.
Support Team South Carolina
Massachusetts Computer Network Companies
Progent's Technical Response Center provides nationwide extended hours remote assistance for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers offer after-hours telephone support and online secure network access to isolate and resolve technical problems rapidly and affordably. The breadth of technical experience available from Progent's staff of country-wide service professionals allows Progent to escalate even the toughest problems to competent experts as needed. For critical problems, the Technical Response Center endeavors to answer your call for service in less than one hour.
Network Security Evaluation Consulting
Cybersecurity Assessment Services
Progent has created special security service bundles intended to deliver larger institutions an impartial and comprehensive network security assessment from a group of premier security engineers. All Progent's security assessment bundles incorporate a collection of procedures like network scans from within and from outside the corporate security perimeter, expert interpretation of captured data by certified security engineers, production of a report documenting the findings, plus a live high-level executive summary and a detailed live outbrief for in-house IT administrators.
Remote Support Services SCCM 2007
Microsoft Experts Support and Help SCCM 2007 Asset Management
Progent can assist your business to support System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, enhance security and compliance, and increase worker output by ensuring that critical applications are always up to date, tracking product licenses, and reporting usage patterns so you can make informed purchasing decisions. When you are set to upgrade your SCCM 2007 device management ecosystem, Progent can assist you to plan and carry out an efficient move to System Center 2012 Configuration Manager.
Data warehouse Contract Programming Firm
24 Hour Microsoft Certified Expert Web Development Group
If you want to revamp your corporate web site, build internal websites for applications such as human resources or worker training, establish a powerful web presence for a new venture, or generate line-of-business, data-driven custom web applications, Progent can supply skilled and experienced web developers. Progent's consultants can also show you how to build and manage a safe, fault-tolerant server and communications infrastructure, including off-site and wireless access, to run your web solutions.
Emergency Small Business Migration Help
Small Business Network Consulting Organization
Progent offers businesses of any size enterprise-class IT remote or on-premises consulting for networks based on Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified network consulting experts also offer security consulting for businesses ranging from the small office to the worldwide enterprise.
Online Support Services MSP360 B2 Backup Storage
MSP360 Ultimate Backup Consultant
Progent's data protection experts can help you to create, implement and administer a backupup/restore plan based on MSP360 Backup technology to protect your resources hosted on any leading public cloud. Progent can provide monitoring and remote management to prevent data loss caused by human miscues, system glitches, malicious insiders, and malware assaults such as ransomware.
24-7 SCOM 2012 Microsoft Azure Monitoring Specialist
System Center 2007 Remote Technical Support
Progent's Microsoft-certified consultants have over a decade of background planning, deploying, enhancing and troubleshooting System Center Operations Manager solutions and can provide companies of any size advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to install and customize Microsoft SCOM 2012 management packs based on best practices for monitoring network infrastructure and both Microsoft and third-party applications and services. Also, Progent can deliver fast online or onsite technical support to help you to remediate critical issues uncovered by Microsoft SCOM 2012.
Best Microsoft Teams Integration Support
Microsoft Teams DLP Consult
Progent can help your organization to plan a migration to Teams from Skype for Business and configure, manage, and troubleshoot a cloud-based or hybrid deployment of Teams. Progent can assist you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.
Amazon SQS Programming Companies
Design Amazon AWS enterprise hybrid cloud solutions
Progent can provide affordable online consulting to assist businesses to access Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon S3, and Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design and review, testing, deployment, centralized administration, performance tuning, software license management, backup/restore solutions, and security strategies.
Microsoft ISA Server Computer Consultants
Microsoft Firewall Online Help
Progent's Microsoft certified professionals offer small and medium sized companies expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers include a full featured application-layer aware firewall that can protect your IT system from attack by outside and inside sources. Forefront TMG and ISA Server provide thorough inspection of Internet protocols such as Hypertext Transfer Protocol, which allows these security platforms to detect many threats that can elude traditional firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your IT protection through experienced planning and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified consultants can assist your company to install Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront TMG.
Support and Help Failover Clustering Windows 2008
Fault-tolerant Failover Clustered Servers IT Consulting
The cluster technology incorporated into the high-end versions of Microsoft Windows Server 2008 has been dramatically re-engineered to simplify the installation, setup, and management of server clusters that offer improved levels of system dependability, protection, performance, and versatility. New or improved features include cluster Validation, easier configuration and deployment, unified cluster management, new cluster infrastructure for maximum uptime, hardened protection and quorum models, minimization of failure points, greater disk and RAM capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can assist you evaluate the business benefits of Windows clustering, plan and implement a deployment, educate your IT staff to manage your cluster environment, provide ongoing consulting and technical help services, and create and test a workplace recovery plan.
Integration Support 802.11x Wi-Fi Site Survey
Remote Technical Support Wireless LAN Site Survey
Progent's wireless site survey services help you to design, implement and troubleshoot a Wi-Fi network customized for your environment, providing your business a wireless solution that has the coverage, speed, density, data protection, and roaming capability your company requires.
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Layout Computer Consulting
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Planning Support and Help
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 Access Point experts can provide affordable remote and onsite help for Catalyst Wi-Fi 6 wireless access points.
Microsoft Access application programming Consultants
Microsoft Access reports Consultants
Progent can provide economical online consulting services for all editions of Office Access including Access desktop and Access Web App and can provide expert support for application programming, database migration, performance tuning, BI reporting, and troubleshooting. Progent also offers custom webinar training for Office Access development and database administration.
NotPetya ransomware protection and recovery Specialists
ProSight Endpoint Ransomware Monitoring Services Support
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology from SentinelOne to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats.
WannaCry ransomware protection and recovery Consultant Services
Ryuk ransomware protection and recovery Specialist
ProSight Active Security Monitoring (ASM) incorporates next generation behavior-based AI technology by SentinelOne to defend endpoint devices and physical and virtual servers against known and new ransomware variants such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Private Cloud Integration Specialist
Small Business Private Clouds Consultancy
Progent's private cloud hosting allows small and midsize organizations to run mission-critical applications like SQL and Exchange from a hardened Tier III data center on fully redundant equipment with offsite data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager for backup replication and restoration. You can take advantage of Progent's private cloud hosting service to eliminate major capital costs for the acquisition, upkeep, and operation of computer hardware and facilities while achieving the highest levels of network reliability and physical security.
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