Expanding your remote workforce can have a major effect on IT architecture, security/compliance, and company culture. Progent has 20 years of experience helping businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Augusta-Richmond County organization to pick the right tools and adhere to best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates teamwork and returns maximum value. Progent can provide services ranging from on demand expertise for getting you over occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.
Progent can help Augusta-Richmond County, Georgia companies to succeed with any aspect of building a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, security monitoring, backup/restore solutions, and streamlined management.
Network Infrastructure for Teleworkers
Setting up the physical and software infrastructure needed for a remote work environment can be especially complicated if you have to manage a mix of personal hardware such as PCs and laptops, Internet routers, and Wi-Fi appliances from an assortment of vendors and with a variety of OS software and firmware releases. Progent's experience delivering remote support for both legacy and current technologies in remote office solutions enables you to make cost-effective use of your existing network infrastructure and provides you with ready access to top-tire consultants for making essential updates. Services offered by Progent to help you to implement a productive work-at-home ecosystem include:
VoIP Solutions for an At-Home Workforce
Extending the corporate PBX system to accommodate telecommuters is critical to supporting a productive work-at-home solution. A variety of cloud-centric IP voice products are used by small and mid-size businesses to server remote users. Many enterprises depend on Cisco's modern or older platforms for VoIP solutions. Progent can assist businesses of any size to design or maintain a remote IP voice service that provides the versatility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE Voice experts offer advanced support to help businesses tune their existing Cisco VoIP environments to support an expanding remote workforce.
Voice/Video Conferencing for an At-Home Workforce
A broad range of voice/video conferencing products from leading technology companies enable online meetings, video conferencing, chat, and screen/content sharing for both onsite users and telecommuters. Many organizations utilize multiple products to accommodate their different partners and clients. Progent can help you to manage your current conferencing ecosystem and enhance the productivity of your at-home employees.
Microsoft Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a powerful environment of applications that create a cohesive user interface for exchanging data and ideas across multiple sites and on a wide selection of endpoint devices. Progent has provided online consulting support for Microsoft SharePoint and Exchange since their initial releases and can help your company to deploy these flagship collaboration platforms to maximize the effectiveness of your remote workers.
SharePoint uses web sites to promote collaboration and information delivery by providing policy-driven delivery of content, business processes, and tools for looking through enterprise-wide information silos. SharePoint enables you to create protected portals that allows at-home workforce to view and edit aggregated business intelligence via Wikis, Blogs, social networking sites, and Web Parts. To find out about Progent's SharePoint consulting services, refer to SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, see integration expertise for Exchange.
OneDrive is Microsoft’s collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home workers can store files to the OneDrive service, and co-workers can retrieve them securely through a browser. Provided with Microsoft 365, OneDrive allows at-home employees to jointly author documents. Edits created offline are synced when you reconnect to the Internet. For details about Progent's support services for OneDrive, see Microsoft Onedrive configuration consulting.
Public Cloud Integration Services for Telecommuters
Progent can provide affordable online assistance for helping businesses to create, manage and repair cohesive network architectures that combine internal data centers, remote workers, branches, plus cloud resources. Progent offers expertise for all types of cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers resolve issues with public cloud connectivity, identity, and security.
Azure is a popular family of public cloud services that enables you to utilize infrastructure, servers, and critical apps hosted on Microsoft's massive cloud. Microsoft Azure offers more than one hundred cloud-based services including the ability to host Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist your organization to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and restore systems with Azure Backup. Progent can also help you establish secure connections to Azure for at-home workers by setting up and debugging firewall appliances and VPN tunnels. For details about Progent's expertise for Microsoft Azure, go to Azure consulting services.
Office 365, now called Microsoft 365, is Microsoft's growing family of business productivity applications and cloud services available by subscription. Office apps and cloud services are marketed in a selection of plans intended for users ranging from individuals and small offices to major corporations. Progent offers fast and easy online access to experts knowledgeable about Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to assess the various subscription plans offered with Microsoft 365 and configure 365 apps for your remote workers to achieve top business value. For information about Progent's expertise for Microsoft Office 365, see Office 365 integration expertise.
Exchange Online is one of the most widely used applications in Azure-hosted Office 365 product product suite. Exchange Online provides the benefits of lower costs for data center infrastructure, easier management, dynamic scaling, high availability, and other benefits associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to run smoothly with on-premises Exchange environments, enabling customers to build hybrid cloud/onsite networks. Progent's Exchange experts are available for as-needed help to guide you past tough technical bottlenecks and also offer comprehensive project management services to ensure your at-home workers have convenient and secure access to your Office 365 Exchange Online environment. For information Progent's consulting expertise for Exchange Online, go to Microsoft 365 Exchange Online configuration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the world's biggest provider of cloud services. Progent offers quick and affordable online contact with cloud integration experts who can help your business to plan, deploy, manage, and debug hybrid information networks that integrate Amazon AWS cloud services with local data centers and with other public clouds like Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help you to create a high-availability network architecture so your employees have a consistent computing environment whether they are working from your main office, a branch office, from home, or on the road. To find out about Progent's support services for Amazon AWS, go to Amazon AWS integration services.
Google Cloud Platform (GCP) is a popular set of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help you to expand your existing IT assets with the Google Cloud Platform, and Progent's DBA consultants can help you make your key apps cloud ready so your telecommuters can take full advantage of Google Cloud services. Progent can assist your business to set up virtual machines on GCP Compute Engine, design an efficient storage system with GCP Storage, and streamline identity control for at-home workers with Google Cloud Identity. Progent's experts can also help your business to utilize GCP's unified management tools to control and track your Google Cloud ecosystem. For information, go to Google Cloud Platform consulting expertise.
Help Desk Services for At-Home Workers
An emergency, enterprise-wide transition to a telecommuter workforce, which might be driven by an epidemic or as an element of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Help Desk with Progent's online Technical Response Center services.
Cybersecurity for Teleworkers
Remote workers often use their own computers and work in an unsecured environment. This increases their exposure to cyber attacks and calls for careful deployment of firewalls, remote monitoring, and the creation of policies based on best practices. Progent's veteran team of certified cybersecurity experts can assist your organization to design, deploy and manage a modern cybersecurity solution that safeguards critical information in networks that incorporate teleworkers.
Data Protection for At-Home Workers
The field of Data Protection involves backing up and restoring vital information so as to prevent data loss and minimize recovery time and effort in the event of storage system problems due to equipment issues, programming glitches, human error, malware, or any other reason. Reliable data protection solutions can be particularly challenging to architect and manage in hybrid networks that combine in-house data centers, cloud resources, and at-home workers.
Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager provides a unified platform for safeguarding critical information by controlling local, mobile, and home-based endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and securing off-premises computers and applications. Managed endpoint devices can be user owned or company owned. IT administrators managing the endpoint devices of teleworkers can utilize Intune to deploy and validate apps on managed devices, push patches and certificates, configure rules for permission to access data and resources, manage passwords, create VPN tunnels, control how teleworkers share information, establish threat defense, ensure compliance, and erase corporate data from missing, stolen or deactivated endpoint devices. Microsoft Intune works with iOS, Google Android, Windows, and macOS computers. For information about Microsoft Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to manage the endpoint computers of your at-home workers, see Intune telecommuter endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM product that helps network managers to keep remote endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration plus VMware's Horizon virtual application delivery platform for identity control, app management, and configuration management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment through a one-time purchase. Key features of Workspace ONE include fast over-the-air deployment of out-of-the-box laptops, immediate onboarding of new users, policy set up and enforcement for all categories of devices, unifies management reporting and performance analytics, email encryption, and seamless integration with Microsoft applications and cloud-based products. For information about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE mobile device management consultants.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Augusta-Richmond County, Georgia organization, call