Augusta-Richmond County Remote Workers Connectivity Consulting
System Design, Integration, Administration and Help Desk Consulting
Expanding your at-home workforce may have a significant impact on network infrastructure, security, and company workflows. Progent has 20 years of experience helping businesses of all sizes to design, configure, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Augusta-Richmond County organization to pick the appropriate technologies and follow leading practices in building and operating a safe virtual office solution for teleworkers that facilitates teamwork and delivers top business value. Progent offers services that go from as-needed guidance for helping you past occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can assist Augusta-Richmond County, Georgia businesses to with any facet of creating a high-functioning work-from-home environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.
Network Infrastructure for a Remote Workforce
Integrating the network infrastructure needed for a remote workforce can be especially complicated if you have to accommodate a mix of personal hardware such as desktop computers and notebooks, Internet routers, and Wi-Fi APs from an assortment of vendors and with a variety of operating systems and firmware releases. Progent's experience delivering online support for both outdated as well as modern technologies in remote office venues allows you to make efficient use of your existing network infrastructure and offers fast access to expertise for making necessary updates. Services available from Progent to assist you to create a productive work-at-home infrastructure include:
- VPN connectivity makes it possible to establish a secure connection for authenticated at-home workers to use IT assets situated at your corporate data center or in the cloud. Progent's consultants can assist you to deploy and manage VPN connections between your at-home workforce and your key network resources by providing online VPN integration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your at-home workers to utilize Cisco's AnyConnect software for safe VPN connections for a broad selection of devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products enable an at-home worker to see and interact with a remote computer's desktop. This provides network managers more control over the computing environment of telecommuters and ensures them a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers connect at-home computer networks to the Internet and support VPN connections, local Wi-Fi networks, and firewall services. Progent offers top-tier remote consulting for integrating home routers from all major manufacturers. See router configuration services from Cisco-certified consultants.
- Home Wi-Fi networks, often shared by the whole family and visitors, are commonly utilized by at-home employees to access their Internet router for work. This can create throughput and security problems. Progent can assist you to resolve these issues by providing expertise that include Aironet configuration consulting, Cisco-certified Meraki wireless installation expertise, and Ubiquiti WiFi AP setup assistance.
- Internet connectivity methods affect the speed and reliability of connections between telecommuters and the company network. Vital applications may demand backup Internet connections in the event the normal connection breaks. Progent can provide guidance for picking ISPs, choosing sensible bandwidth and data volume bundles, and setting up high-availability Internet access. See Internet connectivity solutions.
VoIP Integration for At-Home Workers
Expanding the company phone environment to accommodate teleworkers is vital to supporting an effective at-home workforce. A variety of cloud-based VoIP platforms are used by SMBs to support remote users. Many larger organizations depend on Cisco's current or legacy products for IP voice management. Progent can assist organizations of any size to design or tune a telecommuter VoIP service that delivers the versatility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer advanced support to help organizations tune their current Cisco VoIP environments to handle an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony capabilities to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia applications used across the network. Unified Communications Manager supports additional combined media services such as messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager support, see Cisco Unified Communications Manager consulting services.
- CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent's consultants can assist you to maintain your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other older VoIP products, visit Cisco CallManager expertise.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients operating beyond the corporate perimeter such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN architecture to support these VoIP solutions and provide as-needed deployment and troubleshooting expertise.
Voice/Video Conferencing for At-Home Workers
A wide selection of video conferencing products from major technology companies enable online discussions, video conferencing, chat, and screen/content sharing for both local workers and at-home workers. Many companies utilize a mix of conferencing products to accommodate their various partners and clients. Progent can assist you to maintain your current voice/video conferencing environment and optimize the engagement of your remote employees.
- Skype for Business is Microsoft's popular communications product that enables real-time presence, instant messaging, audio and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can help you to deploy and manage Skype for Business clients to accommodate your at-home employees. For details about Progent's support expertise for Skype for Business, visit Skype for Business consulting services.
- FaceTime is Apple's multiuser video calling platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 concurrent users for video calls. To learn more about Progent's consulting expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most computing devices. Delivered via Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for training. To learn more about Progent's consulting expertise for Cisco Webex and for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with capabilities that include video conferencing, persistent threaded chat, plus file sharing. For details about Progent's support expertise for Microsoft Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these products and help you to tune your network architecture to run them.
Microsoft Collaboration Software for Remote Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office suites, offering a rich environment of applications that create a cohesive user experience for exchanging data and ideas across multiple sites and on a wide selection of endpoints. Progent has delivered online consulting services for Microsoft SharePoint and Exchange Server since their first publication and can help your company to deploy these flagship collaboration products to optimize the productivity of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Designed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, video meetings with screen sharing, phone calls, cloud voicemail, group email, as well as file and application sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously called Azure Active Directory) for delivering its full range of capabilities. For details about Progent's support services for Microsoft Teams and Teams Premium, visit planning and deployment consulting for Microsoft Teams.
SharePoint uses web entities to allow collaboration and information delivery by offering policy-driven access to data, business processes, and utilities for looking through company-wide information silos. SharePoint enables you to create secure portals that enables remote workforce to view and edit consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, visit SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, visit deployment consulting services for Microsoft Exchange Server.
OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote users can save files to the OneDrive service, and co-workers can access them securely via a web browser. Included with Office 365, OneDrive enables home workers to co-edit files. Edits made offline are automatically synced when you go back online. For information about Progent's consulting expertise for Microsoft OneDrive, go to Onedrive configuration consulting.
Cloud Integration for At-Home Workers
Progent offers affordable remote assistance for enabling businesses to build, manage and troubleshoot integrated network models that incorporate internal data centers, teleworkers, branch offices, plus cloud resources. Progent can provide top-tier consultant for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help teleworkers fix issues with public cloud connectivity, identity, and security.
Azure is a leading family of cloud services that allows you to utilize infrastructure, virtual servers, and critical applications hosted on Microsoft's massive cloud. Microsoft Azure offers more than 100 cloud-based services including hosting for Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help you to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure Active Directory, and design data backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you establish secure access to Azure for remote workers by setting up and debugging firewall appliances and VPN tunnels. For details about Progent's expertise for Azure, refer to Azure consulting services.
Microsoft 365, formerly called Office 365, is Microsoft's growing family of business productivity software and cloud services offered on a subscription basis. Microsoft apps and cloud services are provided in a variety of plans intended for users ranging from students and small offices to large corporations. Progent can provide quick and affordable remote contact with experts familiar with Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent can assist your business to assess the various subscription plans offered with Microsoft 365 and configure 365 apps for your telecommuters in a way that delivers top business value. To find out about Progent's consulting services for Microsoft 365, go to Microsoft 365 integration support.
Exchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of lower costs for data center infrastructure, easier management, on-demand scaling, high availability, and other benefits associated with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run smoothly with on-premises deployments of Exchange, allowing you to build hybrid cloud/onsite information systems. Progent's Exchange consultants can provide as-needed assistance to get you past tough IT bottlenecks and can also provide comprehensive project management services to make sure your teleworkers have easy and safe access to your Exchange Online environment. To find out Progent's support services for Exchange Online, go to Microsoft 365 Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the industry's biggest source of cloud services. Progent can provide fast and affordable online contact with cloud integration consultants who can help your business to design, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help you to create a high-availability network model so your users have a consistent computing environment regardless of whether they are working from your headquarters, a branch office, at home, or on the road. For details about Progent's support services for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud Platform is a popular collection of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist your business to extend your current IT assets with the Google Cloud, and Progent's database consultants can help you make your key applications cloud friendly so your remote workers can benefit fully from Google Cloud services. Progent can help you to set up VMs on GCP Compute Engine, plan a cost-effective storage solution with GCP Storage services, and streamline identity control for teleworkers with Google Cloud Identity. Progent's consultants can also help your organization to utilize GCP's management tools to control and monitor your GCP ecosystem. For details, go to Google Cloud Platform (GCP) integration support.
Help Desk Services for Telecommuters
An emergency, organization-wide changeover to a teleworker workforce, which could be the result of an epidemic or as a component of a business continuity process, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center support services utilize Progent's extensive network of remote technical support experts combined with enterprise-class trouble ticketing and follow-up software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC support from initial help requests through ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or edit their current trouble tickets, enter details, and append screen captures and relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Augmentation Service allows you to augment your current Help Desk team by splitting responsibilities for Help Desk Call Center support transparently between your in-house support organization and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a collective support solution utilizing the number one professional services automation tool for managing service requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For information about how Progent's Call Desk Augmentation Services can help your business to deliver best-in-class IT support to your at-home workforce, refer to Progent's Help Desk supplementation Services.
Security and Compliance for Teleworkers
Work-from-Home staff members commonly utilize their personal devices and often work in a poorly secured physical environment. This situation increases their vulnerability to cyber threats and requires careful deployment of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, extensive end-user education, and the development of security policies based on best practices. Progent's seasoned team of cybersecurity support experts can assist you to plan, configure and manage an effective cybersecurity solution that guards vital IT assets in networks that incorporate an at-home workforce.
Firewalls allow you to create a network that can be safely accessed by local users as well as by teleworkers, mobile users, vendors, customers, and the public. Next-generation firewall devices allow you to assign and manage different permissions to different classes of users and to expand your network and adjust your security as your company evolves and as cyber threats become more sophisticated. Progent supports both new and older security appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration services, go to firewall support services.
Online Endpoint Monitoring makes it easy to watch over the disparate devices used by at-home workers and either reject or identify and respond to modern threats such as ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is put on every secured endpoint, monitoring all activity and using advanced machine learning and full execution context from SentinelOne to identify zero-day attacks on arrival. When a cyberattack is discovered, ProSight ASM instantly isolates the targeted endpoint device from the network to quarantine the malware. Because the ProSight ASM agent is autonomous, endpoint devices stay protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for an at-home workforce.
Progent's Duo MFA Managed Services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and give your password you are asked to verify who you are via a device that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be used for this second means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. To learn more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for remote workers.
Security Audits can assess the exposure of your information system to all classes of external and local security attacks for a network that incorporates telecommuters. Progent can deploy online, automated security analysis software for rapidly and affordably detecting a wide variety of security holes that can be surfaced over the Internet. Progent's security assessment experts, which can be provided by network security professionals with top credentials including CISA, ISSAP, and GIAC, can help your business to audit your operations and governance policies and review your network infrastructure to enable you to implement top-level protection for your remote workers.
Horizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your work-from-home environment and your internal and perimeter networks to help you find, prioritize, remediate, and verify cybersecurity vulnerabilities before malicious hackers can take advantage of them. Progent's pentest experts can assist you to use NodeZero to carry out comprehensive penetration tests of your network perimeter and your internal IT infrastructure so you can determine your present security profile. Progent's NodeZero experts can also assist you to strengthen your network security and can help you to design and deploy a unified cybersecurity ecosystem that simplifies management and delivers maximum cyber defense for on-prem, cloud-based, at-home, and perimeter IT assets. To learn more details about Progent's threat assessment services based on on NodeZero's penetration test platform, refer to Consulting Support for NodeZero's PEN Test Platform.
Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper describing critical things to focus on for securing an IT environment that incorporates telecommuters, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
Data Protection covers saving and restoring vital information in order to prevent data loss and minimize recovery time and effort in the event of storage failures resulting from equipment issues, software glitches, human error, malware, or other causes. Dependable data protection solutions can be especially challenging to architect and maintain in hybrid networks that combine in-house data centers, public clouds, and an at-home workforce.
- Backup/Restore strategies for teleworkers must address diverse types of personally owned endpoints. Progent offers fast remote access to experts knowledgeable about a broad array of products for protection Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, iPads and smartphones. Leading backup/restore solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources spread throughout a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud storage and features fine-grained restore and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans typically envision circumstances that require a rapid switch to an at-home workforce. Progent's senior disaster recovery preparedness consultants and business continuity specialists can assist your business to develop, document and test a DR/BC strategy that addresses the process of switching to telecommuting.
Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing local endpoints. Endpoint Manager provides a unified platform for protecting critical information by controlling local, mobile, and home-based endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and applications. Remote endpoint devices can be personally owned or company owned. Network admins managing the endpoint devices of at-home workers can utilize Intune to provision and validate apps on managed devices, push updates and certificates, set up rules for permission to access data and networks, manage passwords, create VPN connections, control how teleworkers share data, set up threat protection, ensure compliance, and erase corporate data from lost, stolen or deactivated devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS devices. To learn about Microsoft Intune and how Progent can help your company to use this platform to manage the devices of your telecommuters, visit Intune telecommuter device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that allows network managers to keep offsite endpoints current and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration combined with VMware's Horizon virtual application delivery technology for access control, app management, and configuration management of endpoint computers. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment via a one-time purchase. Key capabilities of Workspace ONE include fast over-the-air deployment of out-of-the-box laptops, quick onboarding of new users, policy set up and enforcement for all categories of endpoints, aggregated reporting and analytics, email encryption, and seamless integration with Microsoft applications and cloud-based products. To find out about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management consultants.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Augusta-Richmond County, Georgia organization, phone
An index of content::
Support and Integration Offsite Managed Data Backup/Recovery Services
24-7 Remote Technical Support Cloud Backup Security
ProSight Data Protection Services ECHO offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's disaster recovery consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical information.
Engineer NetApp MetroCluster Disk Pools
NetApp MetroCluster Synchronous Replication Consulting
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering along with replication to provide fast, zero data loss disaster recovery (DR) between sites located as far as 185 miles (300km) away from one another. Progent's roster of veteran network consultants can assist your business to plan, deploy, administer, upgrade, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that meets your functional needs and IT budget. Progent can ensure you follow best practices for installing your MetroCluster solution by delivering guidance with procedures like assigning shelf IDs, determining aggregate layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a configuration replication network between your peered clusters, and testing your MetroCluster DR solution to verify compliance with industry standards and government requirements.
Information Technology Management Oklahoma
New Hampshire Integration Consultant
Progent's Technical Response Center (TRC) provides low-cost nationwide after-hours online troubleshooting for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals provide 24x7 phone help and online secure network connection to isolate and repair technical problems quickly and affordably.
Immersive Telepresence Consulting
Support and Help Telepresence
Progent offers the support of a senior consultant with extensive hands-on experience installing, maintaining, and upgrading immersive telepresence systems from top-tier vendors including Cisco, TANDBERG, Polycom, and LifeSize. Progent can work with your in-house network management team, your Internet Service Provider, and your telepresence platform vendor to help your company maximize the strategic value of your telepresence ecosystem.
Management Excel Slicers
IT Consulting Firm Word 2019
Progent's certified Microsoft Office and Microsoft 365 experts can help companies to incorporate Microsoft Office desktop and Microsoft 365 applications such as Office Excel, Office Word, PowerPoint, Outlook, Access, Project and Publisher into a cohesive solution that offers fast ROI and enables better business results. Progent can help you to integrate Microsoft Office or Microsoft 365 applications with each other and with additional key Microsoft technologies such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server running locally or in the cloud. Progent's consultants can also assist you to resolve compatibility problems between different versions of Microsoft Office desktop and can provide customized online instruction to individual users and groups.
Development Group MySQL
MySQL Enterprise Edition Integration Firm
Progent can provide affordable remote access to an Oracle-certified MySQL DBA or application programmer and can assist organizations of all sizes to integrate and support MySQL within a robust network infrastructure that offers advanced performance, expandability, and security. Progent also has experience helping businesses port applications from Oracle to MySQL.
Flexential Data Center Tampa Engineer
Flexential Colocation Center Consulting
Progent utilizes the Flexential Tampa data center mainly to deliver private cloud hosting. Progent has a team of network experts based in the Tampa area, and Progent also offers online support from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and veteran disaster recovery/business continuity preparedness consultants. Progent can also help your business to design and carry out a migration to the Flexential data center with services such as planning system architecture, recommending hardware, system setup and validation, troubleshooting, streamlining online management, and educating your network support team.
Microsoft Exchange Server 2016 Migration Troubleshooting
Microsoft Exchange 2016 Migration Planning Consultants
Progent can assist you in any and all phases of your migration to Microsoft Exchange 2016 including planning high availability (HA) architecture for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines, mailbox databases and log files; configuring HLB for fault-tolerant client access services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Virtual Call Desk Computer Consultant
Co-managed Support Desk Support Outsourcing
Progent's Network Help Desk Call Center Outsourcing Services for PC desktop technical support are designed specifically for small businesses who need fast access to a Help Desk Service Center with expert phone support and effective escalation capability but who must work within a modest network support budget. Key components of Progent's Help Desk Outsourcing Support Services are Helpdesk Phone Support, Optional Remote Access Support, System Assessment, Problem Prioritization, Virtual Helpdesk Support, By-the-Minute Billing, and Help Desk Software Recommendation and Deployment.
Specialist Lync Server 2013 Instant Messaging
Microsoft Experts Computer Engineer Lync Server 2013
Microsoft Lync 2013, rebranded Skype for Business, enables businesses of any size to build a centrally managed and secure communications environment that supports a BYOD computing model with instant messaging (IM), presence, audio/video and web meetings with application sharing and whiteboard, as well as IP-based and PSTN calling enabled for a broad assortment of desktop and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 experts and network integrators can assist you to assess the business benefits of Lync Server 2013, design an in-house, cloud-based (via Lync Online) or mixed topology appropriate for your present and long-term plans, deploy Lync Server 2013 in a way that expedites your ROI, and provide custom webinar and on-premises training to your IT staff and end users. Progent offers expertise in critical pieces of a Lync Server 2013 solution including Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync Server 2013 with popular Microsoft 365 apps such as Outlook and PowerPoint.
CISSP Certified Cybersecurity Analyst Consult
CISSP Certified Network Security Architect Professionals
Progent's CISSP-premier network security experts can help organizations of all sizes with any facet of information system security. Progent can help create cost-effective security systems that guard a small office from modern malware attacks or Progent can plan, configure, and monitor a comprehensive security environment for hybrid networks that accommodate local, online, and mobile clients sharing network resources spread across multiple physical sites and various clouds.
Help Desk Sharing Integration
Virtual Help Desk Online Troubleshooting
Progent's Network Call Center Outsourcing Services for desktop support are intended especially for small businesses who need immediate access to a Help Desk Call Center with expert telephone support and effective escalation options but who have to operate within a restricted IT budget. Important features of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Optional Remote Access Support, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Help Desk Call Center Software Selection and Deployment.
Infor CloudSuite Consulting
Infor SyteLine CloudSuite Implementation Specialist
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that embodies over a quarter century of experience helping manufacturing and distribution organizations to manage complicated supply chains and improve the efficiency of key business processes to get products to market fast and adhere to customer schedules dependably. Progent offers the skills of an ERP consultant with over 20 years of experience with the SyteLine/CloudSuite Industrial platform. Progent can provide online or on-premises services that can range from as-needed advice to comprehensive solution design and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, debugging, ETL, Amazon AWS integration, disaster recovery planning, and database administration.
Emergency Remote Workforce Infrastructure Outsourcing
Support Work from Home Infrastructure
Progent can help small and medium-size companies to design, set up and debug the infrastructure required for offsite workers.
Windows Server Essentials Remote Web Access Consultants
Windows Server Essentials Compliance Engineer
Progent's consultants can provide budget-friendly remote consulting and technical support services for Windows Server Essentials. Progent offers comprehensive project management to help you plan and execute an efficient move from Microsoft Windows Server Essentials to Microsoft 365 and other Microsoft Cloud applications and services.
Windows 11 Compatibility Testing Outsourcing Companies
24-7 Microsoft Expert Windows 11 Snap Assist Consultants
Progent's Microsoft-certified Windows 11 consulting experts offer an array of services for Windows 11 such as cloud and hybrid solutions, mobile management, at-home workforce connectivity, data and identity security, automated deployment, and Call Center support.
Software Contract Programmer
After Hours HTML programming Services
If you need help writing, enhancing, or repairing business aplications for Windows, any version of Linux, or for the Web, Progent's expert team of programmers, database designers, and software project managers can ensure you get the job completed on schedule and within your budget. Progent's seasoned application programmers offer affordable and expert online help for jobs as small as creating VBA macros for Office Excel or as large as developing line-of-business database applications built on Microsoft SQL Server or Oracle.
Immediate Antivirus Services
Anti-Spam Consultant
E-Mail Guard is Progent's economical spam filtering and anti-virus managed service that gives small companies world-class protection against spam, viruses, directory harvesting, and other varieties of email-borne attacks on IT systems. E-Mail Guard is built on Postini's Perimeter Manager, a sophisticated suite of web-managed antispam and virus protection services that defuse email attacks before they can penetrate the corporate firewall. Perimeter Manager also allows administrators monitor and control their email application, regardless of server vendor, hardware type, or geographic location.
Protect Barracuda Networks PA-7500 Series Firewall
Barracuda Networks VPN Forensics Services
Barracuda's budget-friendly CloudGen Firewall appliances combine web filtering, remote connectivity, SSL tunnel VPN, secure SD-WAN, and Zero-Trust protection with centrally managed and monitored services across your complete enterprise including on-premises, public cloud, and hybrid network models. Public clouds supported include Azure, AWS, and Google Cloud Platform. Progent has the depth of skill to be your go-to resource for network guidance, administration, training, and security consulting.
Bitwarden and Lastpass Password Managers Computer Consultant
Backup as a Service Professionals
Progent has identified five key cybersecurity practices for companies on a limited IT budget.
Microsoft Teams Migration from Skype for Business Support and Help
Consulting Services Microsoft Teams with Office 365
Progent can help your organization to design a migration to Teams from Skype for Business Online or Lync Server and install, manage, and troubleshoot a cloud or mixed deployment of Microsoft Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your phone system.
Office Wireless Remote Consulting
Remote Support Cisco wireless controller
Progent's Wireless Consulting Services provide a fast, affordable way for businesses of any size to configure, manage, monitor and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless messaging and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Barracuda Backup Live Backup Onsite Technical Support
Barracuda Backup LiveBoot Integration Services
Barracuda Backup is a low-cost, subscription-based backup and disaster recovery platform for small and mid-size businesses. A Barracuda Backup deployment can include a custom-designed hardware storage device manufactured by Barracuda or a software-based appliance with comparable features but which uses your own storage infrastructure. Barracuda Backup protects vital business data produced on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide array of consulting services to help your business to design, configure, operate and troubleshoot a BDR system based on Barracuda Backup.
Urgent Exchange 2013 SharePoint integration Support Outsourcing
Exchange 2013 Migration Network Engineer
Exchange Server 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange 2010 and delivers important innovations as well as a redesigned architecture. These improvements favorably impact vital facets of IT like ease of administration, high availability (HA), security and compliance, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you understand the potential advantages of upgrading to Microsoft Exchange 2013, create an efficient validation and deployment plan, and train your IT staff to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing online consulting and management services for Microsoft Exchange 2013.
Microsoft Teams dial plans Professionals
Microsoft Teams at home workers Consulting
Progent can assist you to design a migration to Teams from Skype for Business Online and install, manage, and troubleshoot a cloud or hybrid deployment of Microsoft Teams. Progent can help you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your phone system.
.NET Linux Developer
.NET macOS Design
Progent's application experts have worked for 20 years with .NET technologies and the Visual Studio development environment and can create or modernize .NET applications quickly and affordably.
Specialists Work from Home Security
Largest Computer Consultant Remote Workers Endpoint Security
Progent can assist small and mid-size businesses to set up cybersecurity defense systems and deliver mitigation services required for teleworkers.
After Hours NinjaOne and Progent NOC Network Monitoring Network Consultant
NinjaOne and Progent NOC Proactive Management Technology Consulting Services
A cornerstone of Progent's Network Operations Center (NOC) is its powerful integration of NinjaOne RMM, a cutting-edge remote monitoring and management (RMM) platform which facilitates automated alerting and rapid incident response.
24-7 Windows Server 2012 R2 Network Consulting
Windows 2019 Remote Consulting
The sophistication and integration demands of Microsoft Windows Servers requires an IT consulting team with hands-on experience and in-depth familiarity with designing and integrating seamless, comprehensive network technology systems. The background of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your strategic objectives. Progent's consulting services can help you with planning, deploying, administering, and supporting Windows Server solutions that increase the productivity of your IT network. Progent's consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other clients.
Small Business 100 Access Point Computer Consultant
Small Business Access Points Professionals
Cisco's Small Business 100, 300 and 500 family of APs are Linux-based units engineered as value-priced Wi-Fi solutions for light workloads. Progent's Cisco CCIE-certified wireless network experts can provide online or onsite configuration and troubleshooting services to assist you to plan, configure, update, optimize, manage and debug Cisco Small Business wireless AP deployments of any scale or topology.
Power BI and SSRS Design Firms
Microsoft Power BI Gateway Coder
Progent's Power BI consultants can assist you to design, install, manage, update or troubleshoot your Power BI solution. Progent's database experts can help you to prepare your source data for Power BI visualizations. Progent can assist you build and administer a local, cloud based, or hybrid network model for Power BI.
Infor SyteLine CloudSuite Performance Tuning Consultant
Consultancy CloudSuite 9.01
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that embodies over 25 years of experience assisting manufacturing and distribution organizations to manage complex supply chains and improve the efficiency of critical business processes in order to bring products to market fast and adhere to customer commitments consistently. Progent can provide the skills of an ERP consultant with over 20 years of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or onsite consulting that can range from occasional advice to solution planning and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, CPQ, web site integration, debugging, data conversion, Excel and SQL integration, disaster recovery planning, and DBA services.
Cisco CCDA Contractor Jobs
Microsoft MCSA Freelance Jobs
If you are an information technology engineer with technical support experience, joining Progent and helping Progent's clients will enhance your skills via collaboration with Progent's staff of mutually supportive, high-output consultants. Progent's focus on providing IT consulting and technical help to small businesses will give you the chance to consult closely with business leaders and contribute significantly to the growth of dynamic companies. In addition, Our virtual office network provides the most advanced technology for remote support and wireless connectivity to allow you to deliver speedy fixes when you take on business-critical problems.
VMware vCloud Director vCD Professionals
24/7/365 VMware vRealize Orchestrator vRO Professionals
Progent can provide the assistance of a certified VMware VCDX consultant to help your organization design, configure, manage and repair VMware vSphere-powered virtualization solution for on-premises networks, private and public clouds, or hybrid systems. Progent offers world-class knowledge for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum availability, fault tolerance, and application mobility.
Office Word VBA Integration
Consulting Services Office Word and SharePoint
Progent's certified Microsoft Office Word and Microsoft 365 Word consultants offer a wide selection of affordable online consulting services to assist you to maintain your existing Microsoft Office Word environment or assist you to upgrade to a current release of Microsoft Office Word. Services offered by Progent's experts include VBA software development, isolating and fixing compatibility problems between various releases of Word, interfacing Word with different Microsoft Office applications like Excel and Outlook or with 3rd-party data sources and add-ons,network optimization for dependable. reliable cloud access, security support, smart phone and tablet synchronization, and online training classes tailored for your special requirements.
24-Hour Consultant NetApp MetroCluster
Technology Professional NetApp SAN Fabric
Progent can provide enterprise customers the help of a NetApp-certified consultant to deliver online or on-premises expertise for NetApp's entire line of SAN storage software and hardware products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN technology supported by Progent include system dsign, cloud integration, virtualization, migrations, non-disruptive patching, storage management, security and compliance, disaster recovery, and troubleshooting. Progent offers Tier 3 support to help you to take care of issues with NetApp SAN storage environments efficiently based on leading practices.
Technical Support Services SCCM 2016 Application Management
24 Hour Microsoft Certified Computer Consultants SCCM 2016 Patch Management
System Center Configuration Manager 2016 automates software deployment at scale, simplifies security and compliance settings control, keeps track of network assets, guards against corporate data leakage, performs health monitoring, enables safe end-user self service, and offers a single control mechanism for administering mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud specialists can help businesses of any size with any aspect of designing, installing, operating and troubleshooting a SCCM 2016 solution for on-premises, cloud-based, or hybrid networks.
SCDPM 2012 Cloud Backup Integration Services
SCDPM 2012 Cloud Backup Support and Integration
Progent's Microsoft-certified consultants offer online or in-person support to assist organizations of all sizes to design, deploy, manage, and repair a backup solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from older releases of SCDPM or from a different backup platform, and Progent can optimize your Data Protection Manager implementation for on premises, cloud-based, or hybrid environments. Progent can provide as-needed help for fixing particularly challenging problems, or full project management services. Progent's consultants can also assist your business to design SCDPM 2012 into a comprehensive disaster recovery strategy.
Biggest Network Consultants IT Security Alerts
Critical Security Alerts Testing
This page includes current information on cybersecurity threats, patches, and best practices. Call or email Progent if you need assistance defending your network against the latest IT security threats.
Technical Consulting Midsize Office
Consulting Company Mid-sized Business
Progent provides technical services for mid-size businesses who have 100 to 250 network users. The mid-size company or work group has traditionally been an overlooked segment of the market for IT support expertise. The cost structures and service delivery practices of major outside service organizations make them too costly for the ordinary mid-size company or small medium business (SMB), which commonly has a modest information technology budget with which to maintain an IT network whose complexity and capability are often similar to the information systems of much larger enterprises. Progent's service delivery model, which takes full advantage of remote service, virtual network technology and 24x7 server monitoring, dramatically reduces the IT maintenance costs of an SMB while providing the small organization with big-company support from professional, IT experts knowledgeable in a broad range of midsized business network solutions. If your mid-sized organization or small business is searching for levels of network support needed by a mid-size organization without budgeting big-company costs, you need Progent.
Digidesign Pro Tools Learn
Adobe Illustrator Instruction
Progent's Mac consultants can promote the creative facets of Macintosh environments by offering consulting services and training in graphics, audio, and motion video. Progent's support professionals offer help in a variety of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as capturing or digitizing audio or video or configuring an audio/video production facility.
At Home Employees Cybersecurity Computer Consulting
At Home Employees Cybersecurity IT Services
Progent can assist small and medium-size businesses to implement network security defense solutions and deliver mitigation expertise for work-from-home employees.
Top Ranked Lync Server 2013 conference bridges Technology Professional
Lync Server 2013 PSTN Gateway Consultant
Microsoft Lync 2013, now called Skype for Business, enables organizations of any size to create a manageable and secure communications ecosystem that permits a BYOD computing model with instant messaging (IM), presence, audio/video and web conferencing with application sharing and whiteboard, and both IP-based and PSTN calling across a broad assortment of stationary PCs and handheld endpoints. Progent's certified Lync Server 2013 experts and system architects can help your company to assess the advantages of Lync Server 2013, design an in-house, cloud-based (via Microsoft Lync Online) or hybrid model appropriate for your present and long-term goals, implement Lync Server 2013 so as to speed up your ROI, and provide custom webinar and onsite training to your management staff and end users. Progent has expertise in key components of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync 2013 with key Office and Microsoft 365 apps including Outlook and PowerPoint.
Endpoint patch management Consultancy
Consultant Printer firmware patch management
Progent's support services for software/firmware update management offer businesses of all sizes a flexible and affordable solution for assessing, validating, scheduling, implementing, and tracking updates to your servers, peripherals {like printers, network infrastructure appliances like routers and Wi-Fi access points, and IoT devices like alarms and robotics.
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