Expanding your telecommuter workforce may have a major impact on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of experience helping SMBs to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Augusta-Richmond County organization to pick the appropriate technologies and adhere to best practices in creating and operating a safe virtual solution for teleworkers that promotes teamwork and returns maximum business value. Progent can provide services ranging from on demand expertise for getting you past occasional technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent can help Augusta-Richmond County, Georgia organizations to with any aspect of creating a high-functioning remote work ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, security and compliance, data protection solutions, and centralized management.

Network Infrastructure for Teleworkers
Configuring the physical and software infrastructure required for an at-home work environment can be especially complicated if you have to manage a mix of worker-owned hardware such as PCs and laptops, routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of operating systems and firmware releases. Progent's background providing remote support for both outdated as well as modern technologies in remote office venues enables you to make efficient use of your available network infrastructure and provides you with ready access to top-tire consultants for making essential upgrades. Services available from Progent to help you to implement a productive work-at-home infrastructure include:

  • Virtual Private Network (VPN) technology allows you to establish a secure tunnel for authorized at-home workers to use IT resources located at your corporate datacenter or in a public cloud. Progent can help your company to deploy and maintain VPN connections between your at-home workforce and your various IT resources by providing online VPN integration support. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can help your remote workers to set up Cisco's popular AnyConnect software for safe VPN connections for a broad range of endpoint devices including Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms allow a teleworker to view and use a remote PC's desktop. This provides IT managers significant control over the computing ecosystem of at-home employees and ensures them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewalls. Progent offers top-tier remote consulting for deploying home routers from a variety of manufacturers. See router configuration support from Cisco-certified consultants.
  • Home Wireless networks, often supporting an entire household and guests, are frequently utilized by telecommuters to access their Internet router for work. This can cause performance and security problems. Progent can help you to mitigate these problems by delivering expertise that include Cisco Aironet integration expertise, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti WiFi access point integration help.
  • Internet access solutions affect the performance and reliability of connections between telecommuters and the corporate data center. Mission-critical applications may require redundant Internet connections in the event the normal connection fails. Progent offers guidance for picking ISPs, selecting appropriate service offerings, and setting up redundant Internet access. Refer to Internet access solutions.

VoIP Solutions for Remote Workers
Extending the business PBX environment to include teleworkers is vital to supporting a productive work-at-home solution. A variety of cloud-centric digital PBX platforms are used by small and mid-size businesses to server teleworkers. Many larger organizations rely on Cisco's current or older products for VoIP solutions. Progent can assist organizations of any size to design or maintain a telecommuter IP voice environment that delivers the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to assist organizations optimize their existing Cisco VoIP systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends advanced IP telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and mixed media software used across the network. Unified Communications Manager supports additional mixed media services like unified messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, see CUCM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help your company to maintain your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other early VoIP platforms, visit CallManager expertise.
  • Cisco IP Gateways provide integration with public telephony networks and with users working beyond the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to work with these solutions and deliver online integration and debugging services.

Voice/Video Conferencing for Remote Workers
A broad range of video conferencing platforms from leading technology companies support online meetings, video conferencing, chat sessions, and screen sharing for both onsite workers and teleworkers. Many companies use multiple conferencing products to meet the needs of their different partners and clients. Progent's communications experts can help your organization to manage your existing conferencing environment and enhance the experience of your at-home employees.

  • Skype for Business is Microsoft's popular communications platform that supports real-time presence, IM, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can help you to deploy and manage Skype for Business client software to accommodate your remote employees. To learn more about Progent's consulting services for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video phone app for compatible iOS and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 simultaneous users for video calls. To learn more about Progent's consulting expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most computing devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint, network-based recording, plus revision and playback for future reference. For details about Progent's support services for Cisco Webex as well as for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with capabilities such as voice/video calling, persistent chat, plus data sharing. To learn more about Progent's consulting services for Microsoft Teams and for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and help your business to tune your WAN infrastructure to host them.

Microsoft Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 families, offering a powerful environment of productivity apps that create a consistent user interface for sharing information across multiple sites and on a wide selection of endpoints. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange Server since their first publication and can assist your company to configure these flagship collaboration products to maximize the productivity of your remote workforce.

SharePoint Deployment Experts for Remote WorkersSharePoint utilizes web entities to allow collaboration and knowledge delivery by providing policy-driven access to data, workflow, and utilities for looking through company-wide information silos. SharePoint allows you to create protected portals that permits at-home workers to see and update aggregated business intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting expertise, go to SharePoint integration and application development consulting.

Exchange Integration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, see deployment consulting for Exchange.

Onedrive Configuration Experts for Remote WorkersOneDrive is Microsoft's collaborative cloud storage service, comparable to GoogleDrive. At-home workers can save files to OneDrive, and co-workers anywhere can access them securely through a browser. Provided with Office and Microsoft 365, OneDrive allows at-home employees to jointly author documents. Revisions created offline are uploaded when you reconnect to the Internet. To find out about Progent's expertise for OneDrive, go to Onedrive configuration experts.

Public Cloud Integration for Remote Workers
Progent can provide advanced online support for helping businesses to build, manage and troubleshoot integrated hybrid network models that combine internal data centers, at-home workers, branch offices, plus public cloud services. Progent offers expertise for all modes of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers resolve problems with cloud access, authentication, and cybersecurity.

Azure Integration for At-Home WorkersAzure is a popular family of public cloud software and services that allows you to utilize infrastructure, servers, and critical applications hosted on Microsoft's extensive cloud. Azure features more than one hundred cloud-based services including hosting for Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can assist your organization to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure AD, and design data backup and restore systems with Azure Backup. Progent can also help you create secure access to Azure for teleworkers by configuring and debugging firewall appliances and VPN tunnels. To find out about Progent's consulting expertise for Azure, visit Azure expertise.

Microsoft 365 Integration Services for Remote WorkersMicrosoft 365, formerly branded Office 365, is Microsoft's growing family of business productivity applications and cloud-based services available by subscription. Microsoft applications and cloud services are provided in a selection of bundles intended for customers ranging from individuals and households to large enterprises. Progent offers quick and affordable remote contact with consultants familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to assess the various subscription plans offered with Microsoft 365 and deploy 365 apps for your teleworkers in a way that delivers maximum business value. For details about Progent's expertise for Microsoft 365, see Microsoft 365 integration services.

Microsoft 365 Exchange Online Integration Services for TeleworkersExchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of reduced costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and other advantages inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run transparently with local deployments of Exchange, enabling you to build hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide occasional help to guide you through tough IT roadblocks and can also provide comprehensive project management outsourcing to ensure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online environment. To learn Progent's expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online integration and support expertise.

Amazon AWS Integration Services for At-Home WorkersAmazon AWS is a trailblazer in the public cloud arena and is the industry's top provider of cloud services. Progent offers rapid and economical online contact with cloud connectivity consultants who can assist your organization to design, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises resources and with other public clouds like Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help you to build a high-uptime network architecture so your users have a consistent computing environment regardless of whether they are working from your headquarters, a remote branch, from home, or on the move. To find out about Progent's consulting services for Amazon AWS, go to Amazon AWS consulting services.

Google Cloud Platform Integration Services for TelecommutersGoogle Cloud Platform (GCP) is a popular collection of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to expand your current IT assets with the Google Cloud Platform, and Progent's database experts can show you how to make your critical applications cloud ready so your at-home workers can take full advantage of Google Cloud Platform services. Progent's consultants can assist your business to set up VMs on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and simplify access control for teleworkers with GCP Cloud Identity. Progent can also help your organization to use GCP's management tools to administer and track your Google Cloud environment. For details, see Google Cloud Platform integration expertise.

Help Desk Call Center Services for Remote Workers
A sudden, company-wide switchover to a from-home business model, which could be the result of an epidemic or as part of a business continuity preparedness plan, can overstretch even a well-staffed internal Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services leverage Progent's extensive network of online IT support specialists along with world-class ticketing and tracking technology to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from service requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or update their current trouble tickets, add details, and append screenshots or attachments. Technical support services are delivered at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to deal with complex issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service enables you to expand your existing Call Center team by sharing delivery of Support Desk support seamlessly between your in-house support organization and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collaborative support model based on the leading professional services automation (PSA) platform for managing help requests and ticketing, establishing ownership, monitoring progress, and producing reports. To find out how Progent's Call Desk Supplementation Services can help your business to provide best-in-class technical support to your at-home workforce, visit Progent's Call Desk supplementation Services.

Security and Compliance for Remote Workers
Work-from-Home workers typically utilize their personal computers and usually work in a poorly secured physical space. This situation increases their susceptibility to cyber attacks and requires careful deployment of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, intensive user training, and the creation of security policies built on leading practices. Progent's veteran roster of cybersecurity solutions experts can help your business to plan, deploy and manage a compliant cybersecurity solution that guards vital information assets in networks that incorporate telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable you to build a network that can be safely utilized by local users and by at-home workers, mobile workers, vendors, customers, and the public. Next-generation firewall appliances allow you to configure and control appropriate access rights to different groups of users and to expand your network and modify your cybersecurity posture as your company evolves and as network attacks grow more complex. Progent works with both new and legacy security appliances from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall support expertise, refer to firewall integration and support services.

Remote Security Monitoring for TelecommutersOnline Endpoint Monitoring makes it possible to watch over the various devices used by at-home workers and either reject or identify and respond to the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is installed on each secured endpoint, watching all activity and using state-of-the-art AI technology from SentinelOne to identify zero-day threats before they can spread. When a cyberattack is discovered, ProSight ASM immediately disconnects the infected endpoint device from the corporate network to contain the threat. Since the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight ASM, refer to remote endpoint security monitoring for remote workers.

Two-factor Authentication Services for At-Home WorkersProgent's Duo authentication Services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and enter your password you are requested to verify who you are on a device that only you have and that uses a separate network channel. A broad range of devices can be utilized for this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For details about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your network to all classes of external and local security threats for a network that incorporates teleworkers. Progent can deploy remote, automated cybersecurity analysis scanning for rapidly and affordably uncovering a broad range of security weaknesses that can be found via the Internet. Progent's security audit experts, which can be managed by security experts with advanced certifications such as CISM, CISSP, and GIAC, can assist your company to audit your operations and policies and assess your WAN architecture to enable you to design the highest level of protection for your telecommuters.

NodeZero Pentetration Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero PEN Testing Platform is a breakthrough penetration test (pentest) product family that supports automated testing of your work-from-home connectivity solution and your internal and perimeter networks so you can uncover, prioritize, remediate, and confirm cybersecurity vulnerabilities before threat actors can exploit them. Progent's pentest experts can assist you to deploy NodeZero to perform thorough penetration tests of your perimeter and your internal IT infrastructure so you can evaluate your present security posture. Progent's NodeZero experts can also help you to harden your existing network security and can assist you to design and implement a unified cybersecurity strategy that streamlines management and delivers maximum protection for on-premises, cloud-based, remote, and perimeter IT assets. To learn additional information about Progent's threat analysis services powered by on NodeZero's PEN test products, refer to Consulting Support for NodeZero's Penetration Test Products.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper describing critical areas to focus on for securing a network that incorporates work-from-home staff, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
Data Protection covers saving and restoring critical data in order to avoid data loss and minimize restoration time and effort in the event of storage problems resulting from hardware issues, programming hiccups, user mistakes, cyber attack, or any other reason. Dependable data protection solutions can be particularly difficult to architect and manage in hybrid environments that incorporate local data centers, cloud resources, and an at-home workforce.

  • Backup/Recovery solutions for at-home workers must address diverse types of user-owned endpoint devices. Progent offers fast online access to consultants familiar with a wide range of platforms for protection Windows, Apple Mac and Linux/UNIX servers and desktops as well as laptops, iPads and handhelds. Popular backup/recovery solutions maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that utilizes cloud-based storage and includes fine-grained restore and unified management capabilities.
  • Disaster Recovery/Business Continuity plans typically anticipate circumstances that require a rapid changeover to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity planning specialists can assist your company to develop, document and test a DR/BC strategy that includes the logistics of moving to an at-home workforce.

Unified Management for At-Home Workers
Microsoft has renamed and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing onsite endpoints. Endpoint Manager provides a centralized platform for protecting corporate information by controlling local, mobile, and at-home endpoints.

Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and software. Managed endpoint computers can be user owned or business owned. IT administrators managing the endpoint devices of teleworkers can use Intune to deploy and authenticate applications on devices, push patches and certificates, set up policies for accessing data and resources, set passwords, create VPN tunnels, control how telecommuters share information, establish threat defense, verify compliance, and erase sensitive data from missing, stolen or deactivated endpoint devices. Microsoft Intune runs with Apple iOS, Google Android, Windows, and macOS/OS X computers. To find out about Intune and how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint devices of your at-home workers, go to Intune teleworker device management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM platform that allows network administrators to keep offsite endpoints up to date and secure. Workspace ONE uses VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual software delivery technology for authorization control, application management, and configuration management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product through a one-time purchase. Top capabilities of Workspace ONE include rapid remote deployment of new notebooks, immediate onboarding of new employees, policy setting and enforcement for all categories of devices, unifies reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud services. To find out about Progent's support for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management consultants.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Augusta-Richmond County, Georgia business, call 1-800-993-9400 or refer to Contact Progent.