Enlarging your at-home workforce may have a significant effect on IT architecture, cybersecurity, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to design, configure, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Augusta-Richmond County organization to pick the right technologies and follow leading practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent offers support services ranging from as-needed guidance for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Augusta-Richmond County, Georgia organizations to succeed with any facet of creating a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and unified management.

Network Infrastructure for Telecommuters
Integrating the network infrastructure needed to support a remote workforce can be particularly complicated if you have to accommodate a mix of worker-owned equipment like PCs and notebooks, routers, and Wi-Fi APs from different manufacturers and with a variety of operating systems and firmware levels. Progent's experience providing online support for both outdated as well as current IT products in virtual office solutions enables you to make efficient use of your available network infrastructure and provides you with fast access to expertise for making essential updates. Services available from Progent to assist your company to implement a high-functioning telecommuting ecosystem include:

  • VPN technology makes it possible to establish a secure connection for authorized remote workers to access IT resources located at your company datacenter or in a public cloud. Progent can assist your company to configure and maintain VPN connections between your at-home workforce and your various network resources by providing online VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can help your at-home workers to utilize Cisco's popular AnyConnect client software for secure VPN connections for a wide selection of endpoint devices including Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to see and use a data center computer's desktop. This provides network managers substantial control over the digital ecosystem of telecommuters and offers them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home computer networks to the Internet and support VPN connections, local Wi-Fi networks, and firewalls. Progent can provide expert remote support for configuring routers from a variety of manufacturers. See router configuration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting the whole family and visitors, are frequently used by telecommuters to connect to their Internet router for work. This can cause performance as well as cybersecurity issues. Progent can assist you to resolve these issues by delivering expertise that include Aironet integration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi wireless AP integration help.
  • Internet connectivity methods affect the performance and availability of connections between at-home workers and the company network. Vital applications might demand backup Internet connections in case the normal connection breaks. Progent can provide guidance for picking Internet service providers, selecting sensible service bundles, and integrating fault-tolerant Internet access. See Internet access integration services.

IP Voice Integration for an At-Home Workforce
Extending the corporate phone environment to include telecommuters is vital to supporting a productive work-at-home solution. A broad range of cloud-centric digital PBX platforms are popular with SMBs to support remote users. Many enterprises depend on Cisco's modern or older platforms for VoIP management. Progent can assist organizations of all sizes to plan or maintain a remote VoIP environment that provides the flexibility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE Voice experts offer high-level support to help businesses tune their current Cisco IP voice environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends high-end telephony features to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media applications used across the network. Unified Communications Manager manages additional combined media services like unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, see Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help you to support your existing CallManager deployment or upgrade efficiently to Cisco's current IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other legacy VoIP platforms, refer to Cisco CallManager consulting services.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users working outside the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN architecture to work with these VoIP solutions and deliver as-needed deployment and troubleshooting expertise.

Voice/Video Conferencing for Telecommuters
A broad selection of voice/video conferencing products from leading vendors support virtual discussions, video conferencing, chat sessions, and content sharing for both onsite users and teleworkers. Many organizations utilize a mix of products to meet the needs of their various partners and clients. Progent can help you to maintain your existing conferencing ecosystem and optimize the productivity of your remote employees.

  • Skype for Business is Microsoft's popular communications platform that enables real-time presence, instant messaging, audio and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help your company to configure and maintain Skype for Business client software to accommodate your at-home employees. To learn more about Progent's support expertise for Skype for Business, visit Skype for Business consulting services.
  • FaceTime is Apple's multiuser video phone app for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 simultaneous users for voice/video sessions. For details about Progent's support expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for future reference. For details about Progent's support services for Cisco Webex and for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with capabilities that include voice/video calling, threaded chat, plus data sharing. To learn more about Progent's support services for Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and assist your business to optimize your WAN architecture to run them.

Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, providing a powerful environment of applications that deliver a cohesive user experience for sharing data and ideas across multiple sites and on a broad selection of endpoint devices. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their first publication and can help businesses to deploy these flagship collaboration platforms to maximize the productivity of your at-home workers.

SharePoint Configuration Consultants for Remote WorkersSharePoint utilizes web sites to allow collaboration and information sharing by offering policy-driven access to data, workflow, and tools for looking through enterprise-wide information silos. SharePoint permits you to create protected web portals that enables remote workforce to see and edit consolidated corporate intelligence via Wikis, Blogs, social sites, and Web Parts. For information about Progent's SharePoint consulting expertise, visit SharePoint configuration and application development expertise.

Exchange Deployment Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, go to planning and configuration expertise for Exchange.

Microsoft Onedrive Integration Experts for At-Home WorkersOneDrive is MicrosoftÔŅĹs shared cloud-based storage service, comparable to GoogleDrive. Remote users can save files to OneDrive, and co-workers anywhere can share them safely through a browser. Included with Office and Microsoft 365, OneDrive enables home workers to jointly author files. Edits made offline are automatically synced when you go back online. To learn about Progent's expertise for OneDrive, refer to Microsoft Onedrive integration experts.

Public Cloud Integration Services for Teleworkers
Progent can provide affordable remote assistance for enabling organizations to build, maintain and optimize integrated hybrid network architectures that incorporate physical data centers, remote workers, branches, plus cloud resources. Progent offers top-tier consultant for all types of cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers resolve problems with public cloud access, authentication, and cybersecurity.

Azure Integration Services for Remote WorkersMicrosoft Azure is a popular family of public cloud software and services that allows you to utilize IT infrastructure, servers, and key applications running on Microsoft's massive cloud. Azure features over one hundred cloud-based services such as the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help your organization to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also help you establish protected connections to Azure for remote workers by configuring and debugging firewalls and VPN IPsec tunnels. For information about Progent's expertise for Microsoft Azure, go to Azure expertise.

Microsoft 365 Integration for At-Home WorkersMicrosoft 365, previously called Office 365, is Microsoft's popular family of business productivity applications and cloud-based services available on a subscription basis. Microsoft apps and services are provided in a selection of bundles designed for users ranging from students and small offices to large corporations. Progent offers quick and affordable remote access to consultants knowledgeable about Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to assess the various subscription plans offered with Microsoft 365 and deploy 365 apps for your teleworkers in a way that delivers maximum business value. For information about Progent's consulting expertise for Microsoft 365, go to Microsoft 365 integration expertise.

Microsoft 365 Exchange Online Integration Services for At-Home WorkersExchange Online is one of the most popular cloud-based applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of reduced costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages inherent with cloud computing. Microsoft has designed Exchange Online to operate smoothly with on-premises Exchange environments, enabling customers to create hybrid cloud/onsite information systems. Progent's Exchange consultants can provide as-needed assistance to get you through challenging IT bottlenecks and also offer end-to-end project management services to ensure your telecommuters have convenient and secure access to your Microsoft 365 Exchange Online deployment. For details Progent's support services for Exchange Online, see Exchange Online configuration and troubleshooting expertise.

Amazon AWS Integration Services for TeleworkersAmazon AWS is a pioneer in the public cloud computing arena and is the industry's top provider of cloud services. Progent can provide quick and affordable online contact with cloud integration consultants who can assist your business to plan, deploy, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local resources and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help your company to build a high-uptime network architecture to make sure your users have a consistent computing experience whether they are working from your main office, a branch office, at home, or on the move. For details about Progent's consulting expertise for Amazon AWS, see Amazon AWS integration expertise.

Google Cloud Integration for At-Home WorkersGoogle Cloud (GCP) is a leading collection of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your business to scale your existing IT resources with the Google Cloud, and Progent's DBA consultants can show you how to make your key apps cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent can assist you to deploy virtual machines on GCP Compute Engine, plan an efficient storage system with Google Cloud Storage, and simplify access management for telecommuters with GCP Cloud Identity services. Progent's experts can also help your organization to utilize GCP's unified management technology to administer and monitor your GCP ecosystem. To find out, see Google Cloud Platform (GCP) integration expertise.

Help Desk Services for Telecommuters
A sudden, company-wide transition to a from-home workforce, which could be the result of an epidemic or as an element of a business continuity plan, can overwhelm even the most efficient internal Call Center. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center services utilize Progent's extensive network of online technical support specialists combined with enterprise-class trouble ticketing and follow-up software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from initial help requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or revise the status of their active tickets, add information, and append screen captures or relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to deal with complex problems. To find out more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Augmentation Service enables your business to augment your existing Call Desk organization by sharing delivery of Call Desk support services transparently between your in-house support organization and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Help Desk service uses a collaborative support solution based on the leading PSA tool for managing help requests and ticketing, establishing ownership, monitoring progress, and generating reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to deliver best-in-class technical support to your teleworkers, refer to Progent's Support Desk supplementation Services.

Security and Compliance for At-Home Workers
At-home employees typically utilize their personal computing devices and often work in an unsecured physical area. This multiplies their susceptibility to malware threats and calls for careful deployment of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, extensive user education, and the creation of policies based on leading practices. Progent's veteran roster of cybersecurity solutions consultants can help your business to plan, deploy and maintain a compliant security solution that guards critical information assets in networks that include remote workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network that can be securely utilized by on-premises users and by telecommuters, mobile users, vendors, customers, and other stakeholders. Next-generation firewall devices allow you to configure and manage different permissions to different groups of users and to expand your network and modify your security as your business evolves and as cyber threats become increasingly complex. Progent works with both new and older security appliances from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall support services, see firewall support services.

Remote Endpoint Monitoring and Management Services for At-Home WorkersOnline Endpoint Monitoring makes it easy to track the disparate devices used by at-home workers and either block or identify and respond to modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on each secured endpoint device, monitoring all activity and utilizing advanced AI technology from SentinelOne to detect new attacks at inception. When a cyberattack is discovered, ProSight Active Security Monitoring instantly isolates the targeted device from the network to quarantine the malware. Since the ProSight Active Security Monitoring software agent is self-contained, endpoints stay protected even if they are not connected to the Internet. To learn more about ProSight ASM, go to remote endpoint security monitoring for an at-home workforce.

Two-factor Authentication Services for Remote WorkersProgent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured application and enter your password you are requested to confirm who you are on a unit that only you possess and that uses a separate network channel. A wide selection of devices can be utilized for this second means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. For more information about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all classes of outside and local security threats for a network that includes remote workers. Progent can deploy online, automated security analysis software for rapidly and economically detecting a broad range of security gaps that can be surfaced over the Internet. Progent's security audit consulting services, which can be provided by security experts with top certifications including CISM, ISSAP, and GIAC, can help your company to evaluate your processes and governance policies and assess your network infrastructure to enable you to implement the highest level of security for your an at-home workforce.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper about key areas to concentrate on for protecting a network that supports telecommuters, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
Data Protection involves backing up and recovering vital information in order to avoid data loss and minimize restoration time in case of storage system failures resulting from equipment breakdowns, programming hiccups, user mistakes, cyber attack, or any other reason. Dependable data protection solutions can be particularly challenging to architect and maintain in hybrid environments that incorporate in-house data centers, cloud resources, and at-home workers.

  • Backup/Restore strategies for at-home workers must address diverse kinds of personally owned endpoints. Progent can provide fast online access to consultants familiar with a broad range of platforms for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, iOS and Android tablets and smartphones. Leading backup/restore products supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources spread throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud storage and features fine-grained recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically envision scenarios that call for a temporary changeover to telecommuting. Progent's senior disaster recovery planning experts and business continuity consultants can help you to develop, document and validate a DR/BC plan that addresses the process of switching to an at-home workforce.

Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager provides a unified platform for protecting corporate data by managing onsite, mobile, and at-home endpoint devices.

Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and software. Managed endpoint devices can be user owned or business owned. IT administrators managing the endpoint computers of teleworkers can use Intune to provision and validate applications on managed devices, push updates and certificates, configure policies for permission to access information and networks, set passwords, create VPN connections, determine how teleworkers share information, set up threat protection, ensure compliance, and erase sensitive information from missing, stolen or deactivated devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS/OS X devices. To find out about Microsoft Intune and how Progent can help your company to use Microsoft's Endpoint Management to manage the endpoint computers of your at-home workforce, see Intune teleworker device management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that helps network managers to keep off-premises endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration plus VMware's Horizon virtual software delivery platform for identity control, app management, and configuration management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product through a perpetual license. Key capabilities of Workspace ONE include fast over-the-air deployment of out-of-the-box laptops, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies management reporting and analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud services. To find out about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE remote device management consultants.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Augusta-Richmond County, Georgia business, call 1-800-993-9400 or go to Contact Progent.