Fast Online Support for Augusta-Richmond County Information Networks
For businesses located in Augusta-Richmond County or anywhere in the state of Georgia, Progent offers remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, plus the services of CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to resolve most network problems rapidly. Efficient support reduces immediate expenses since solutions use up fewer chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your site. Your organization benefits even more in indirect expenses by minimizing or eliminating network outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is especially important for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.
Progent's pricing model for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the services that you receive. Unlike typical remote service organizations, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate situations where speedy. minor repairs manage to end up as big tabs. Progent's penchant for handling technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized tools and field-tested processes that ensure the maximum degree of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to access your company's network remotely without breaching system security.
Progent's advanced service database system keeps detailed histories describing the support that Progent's clients have been provided. Progent's staff service personnel have access to the records of services delivered to each Progent client by any Progent engineer. This archive of anomalies and resolutions is structured as a conveniently searchable support knowledge base that allows Progent's remote support experts to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available other massive technical databases and permit quick access to vendors' in-house engineering staff with the result that Progent's online service specialists are able to arrive at the most efficient solutions in the least time.
Online services available from Progent to companies in Augusta-Richmond County and anywhere in the state of Georgia include:
Certified MS Windows Support
Progent's Microsoft-certified online service experts offer computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server application development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop services to assist your business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and indicates an individual's technical skills at the expert level. Cisco CCIEs know how to handle even the most stubborn issues surrounding network design, installation, maintenance, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management tools and developing workarounds or identifying program patches. Cisco CCIEs represent an exceptional value since their depth of experience allows them to resolve problems rapidly. In many instances, less qualified service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system by means of the latest remote support technology to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling selection of networking appliances by offering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of security solutions that can strengthen the safety of your Windows, macOS and OS X, Linux network against assaults or help you to clean up quickly following a damaging breach. Security support services available from Progent include: thorough network security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from malicious attacks; integrating firewalls; establishing safe architectures for off-site and mobile access; protecting your messaging system from spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering applications and services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a broad range of computer technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.
Major Linux versions for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Augusta-Richmond County Company Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are intended for companies who lack the resources to create an in-house Help Desk Call Center but who require fast communication with a dependable Help Desk Call Center with proficient telephone support plus the ability to escalate the most challenging problems to advanced consultants.
Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk Call Center or improving your existing one, selecting or customizing Call Center application software to address the unique requirements of your corporation, or adding occasional phone support staff to work with your in-house Help Desk team to handle demanding situations like software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of experienced information technology experts provides your workers in Augusta-Richmond County or anywhere in the state of Georgia instant assistance from a large support group with substantial experience offering telephone-based consulting and remote diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk perception as a solid driver of company efficiency, and Progent's aim is to resolve instead of merely track technical issues.
- Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff offers remote professional consulting support and education in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, programming, and education for Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, programming, and education services, go to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Augusta-Richmond County, or anywhere in the state of Georgia, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your IT support is proactive and automated. By uncovering possible trouble spots before they expand into network outages, proactive monitoring can ward off stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems powered by a variety of OS platforms.
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Augusta-Richmond County or throughout the state of Georgia, Progent's online network support engineers can deliver expert and cost-effective system support the instant your business has to have it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to repair IT problems rapidly while eliminating the expense and lost time associated with on-site service visits.
Even if your Augusta-Richmond County office deals with a local independent support technician or maintains an in-house organization that can handle common computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to address unexpected network emergencies or especially challenging integration problems.
Details of Progent's Remote Computer Services for Augusta-Richmond County
Progent's online help, Internet-based troubleshooting, system security consulting, and system administration services give offices in Augusta-Richmond County or throughout the state of Georgia unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's professionals can deliver your business enterprise-level IT support while permitting you to avoid the cost and administration overhead of maintaining a large internal IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Augusta-Richmond County and is also ideal for networks in more remote regions of Georgia that lack consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide selection of Microsoft support tools, service databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent offers remote support on a by-the-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum charge for online support and requires no ongoing retainer for services delivered during normal business hours. This protects you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide access to on-staff professionals who have skill in designing, implementing, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting services include technology integration, Microsoft Exchange Server consulting, network security planning, and Help Desk Call Center support. Progent's Experts group offers world-class consulting support for specific business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
BI Reporting Development and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL DBA Services and Application Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient centralized source for network generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive IT solutions that address the unique needs of your company.
- State of the Art Remote Connectivity Software
Protected online connectivity allows Progent's support experts to observe exactly what your users see. This makes it possible to produce quick solutions to problems that might otherwise require a costly onsite visit. State-of-the-art online connectivity software and expert engineers together enable Progent to resolve most network problems quickly and economically. Progent is a pioneer in offsite support and remote system monitoring.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Service for Maximum System Uptime
For organizations with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-conscious offices whose workers need instant access to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world industry experience, at the front lines of IT support, executing a wide range of IT projects for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This means that you get not just world-class technical help, but also a consultant with proven approaches for using technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits by the minute. As a result, you are charged only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization fee and asks no monthly commitment for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be forced to permit simple problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each staff member to every customer. The discipline of documenting and organizing service activity results in more effective service and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.