Fast and Affordable Remote Technical Support for Augusta-Richmond County Computer Systems
For organizations in Augusta-Richmond County or anywhere in the state of Georgia, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, plus the services of CISSP-qualified security consultants to help with advanced security design and troubleshooting jobs.
Progent's online support engineers provide excellent leverage because they possess the real-world experience and have access to the sophisticated technology necessary to solve the majority of information system problems rapidly. Efficient support reduces direct expenses since solutions use up minimal chargeable minutes. Online support also avoids the cost of sending a consultant to your site. Your organization saves even more in incidental expenses by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support experience is particularly important in environments that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.
Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you actually get. In contrast to many online service companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for billing prevent situations where quick repairs manage to turn into major bills. Progent's penchant for handling problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of customized tools and field-proven methodologies that permit the maximum degree of effectiveness for remote technical support and repair for IT networks of all sizes. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's remote service group to connect to your company's system without breaching network security.
Progent's powerful customer support reporting application includes extensive documentation for the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of support delivered to every Progent customer by every engineer. This history of issues and repairs is organized as a conveniently retrievable support database that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft make available other massive technical support databases and permit quick access to manufacturers' internal support staff so Progent's remote consulting specialists can come up with optimal resolutions promptly.
Online technical support services offered by Progent to clients in Augusta-Richmond County and anywhere in the state of Georgia include:
Certified Windows Support
Progent's Microsoft-certified remote support engineers can provide computer system problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop services to assist your business to install, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and certifies an individual's networking knowledge at the master level. Cisco CCIEs know how to deal with the most challenging challenges occurring in network infrastructure planning, installation, maintenance, compliance, and repair. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent value because their deep experience allows them to solve problems rapidly. In common instances, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system via state-of-the-art remote troubleshooting technology in order to perform efficient, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's market leading selection of networking devices by delivering services that include:
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of system protection solutions to improve the immunity of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help your company to recover quickly after a damaging penetration. Security support services offered by Progent include: in depth information security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring applications and services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a wide spectrum of information technologies including system infrastructure, email solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in networks that combine Linux and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux solutions. Progent's team-based approach to solving technical problems enables quick escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so that any looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Billing rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Augusta-Richmond County Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk consulting services can aid you in creating an effective new Help Desk or revamping your established organization, identifying or customizing Call Center software products to address the unique needs of your business, or adding temporary online personnel to supplement your internal Call Center team to deal with demanding events like software transitions, major updates, or installing new applications.
Progent's Call Center team of veteran information technology experts offers your workers in Augusta-Richmond County or anywhere in the state of Georgia fast assistance from an efficient support group with years of experience delivering telephone-based help and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a key enabler of business success, and Progent's intent is to resolve rather than merely record network problems.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based and in-depth engineering support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, programming, and training services, visit Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver companies in Augusta-Richmond County, or anywhere in the state of Georgia, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your environment so that your IT support is proactive and automated. By uncovering potential trouble spots before they expand into downtime, system monitoring can head off disruptive and expensive network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on multiple platforms.
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For offices and startups in Augusta-Richmond County or anywhere in the state of Georgia, Progent's phone-based network support specialists are ready to provide effective and cost-effective system support whenever your company requires it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to repair computer problems quickly while avoiding the cost and lost time associated with on-premises support calls.
Even if your Augusta-Richmond County organization deals with a local freelance consultant or employs a full time organization that can handle common computer problems, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to fix unexpected system crises or particularly challenging integration problems.
Advantages of Progent's Network Help for Businesses in Augusta-Richmond County
Progent's online support services allow your Augusta-Richmond County business to have the advantages of immediate, world-class network support without the cost of managing an in-house IT organization. Your network will derive added strategic worth by becoming more available, productive, and protected. Advantages to your company include:
- Convenient remote expansion of your local IT resources
With most businesses in Augusta-Richmond County and throughout Georgia, nearby network support resources, whether consisting of independent consultants or a full-time IT staff, can take care of the majority of network issues. However, serious problems sometimes occur when local resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your local support people. In these situations, Progent's on-call support professionals offer an easy, fast, and affordable way to supplement your regular help and to pass on valuable knowledge to improve your ability to resolve downstream issues locally.
- Less Dependence on Individual Consultants
For network maintenance, smaller businesses often rely on independent freelance consultants. While freelance consultants have smaller internal costs than big support organizations and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the lack of backup personnel may force your company to go without assistance during an IT crisis. As your business expands, network unavailability and trouble with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of reserve service expertise to make sure your network is always available.
- Build a Solid Foundation for Smooth Expansion
Companies often start with an information architecture implemented on a modest budget. Without a scalable framework, band-aid fixes often get thrown on top of an unstable foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. These badly designed systems require proper assessment, intelligent long-term planning, and broad-based IT expertise to upgrade to a network infrastructure able to offer the stable foundation to handle vital business demands and simplify downstream growth.
- Work with Solution Providers Rather Than Technology Vendors
Smaller businesses require advice and technical training to navigate through an increasingly complex array of technology alternatives capable of accelerating business success and enhancing efficiency. Businesses do not need a network consultant who is attempting to resell a specific vendor's products. IT support and product selling can result in a situation where the proposed
solution is built around a profitable product rather than the true requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to match IT consulting with the real interests of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT experience, refined support software, and familiarity with enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, at the front lines of IT service, executing a broad range of technical projects for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not only expert technical skills, but also a support engineer with field-tested methods for applying technical knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises help by the minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be tempted to permit minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service firms who offer minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by every consultant to each client. The discipline of detailing and organizing service records results in more effective service and avoids a variety of typical problems such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support companies to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.