Fast and Affordable Remote Technical Support for Augusta-Richmond County Georgia Networks
Fast Remote Help for Augusta-Richmond County SystemsFor organizations in Augusta-Richmond County Georgia, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the services of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers provide exceptional value due to the fact that they have the real-world background and have access to the sophisticated tools needed to resolve the majority of network issues quickly. This lowers direct costs because service calls accumulate fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company saves even more with indirect expenses by reducing or eliminating network downtime and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive remote technical support expertise is particularly important for organizations that rely on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing policy for online support is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. In contrast to many remote support firms, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where speedy. minor fixes manage to turn into big bills. Progent's skill at solving problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized technologies and field-proven processes that permit the highest level of effectiveness for online engineering help and troubleshooting for IT networks of any size. Progent's Technical Response Center can communicate with your company's network without compromising system security.

Progent's powerful service database system includes thorough records for all service that Progent's customers have been provided. Progent's staff service personnel have access to the history of all help rendered to each Progent client by every Progent engineer. This history of problems and fixes is structured as a conveniently exploitable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional massive technical support databases and permit fast access to manufacturers' internal product engineers with the result that Progent's online consulting experts are able to find optimal resolutions in the least time.

Remote support services offered by Progent to businesses in Augusta-Richmond County Georgia include:

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, subscription-based services designed to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top corporations. The ProSight suite of outsourced network management services covers all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your client-server infrastructure by offering an environment for performing common time-consuming tasks. These include health monitoring, patch management, automated repairs, endpoint configuration, backup and restore, anti-virus protection, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alert to your designated IT management personnel and your assigned Progent consultant so potential issues can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth reporting plug-ins designed to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and enable non-disruptive backup and rapid restoration of critical files/folders, applications, system images, and virtual machines. ProSight DPS lets you avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious insiders, or software bugs. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are requested to confirm your identity via a unit that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized for this added form of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. For details about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Help Desk: Outsourced and Co-managed IT Support Center Services
    Progent's Co-managed Service Desk provides a transparent supplement to your internal support group. Client access to the Service Desk, provision of support services, problem escalation, trouble ticket generation and tracking, efficiency measurement, and maintenance of the support database are cohesive whether issues are resolved by your core support organization, by Progent's team, or both. You have complete versatility to expand or reduce your share of IT support work as circumstances demand. Progent takes care of initial installation and onboarding of the professional services automation (PSA) software plus documentation, testing and education. For more information about ProSight Co-Managed Call Desk, go to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire threat progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, applying, and tracking updates to your dynamic information system. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services permit your in-house IT staff to focus on more strategic projects and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows customers to complete major projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Help Desk programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk consulting support can aid you in building an efficient new Help Desk Call Center or improving your current organization, selecting or enhancing Help Desk Call Center software to address the particular demands of your corporation, or adding temporary online staff to reinforce your existing Help Desk Call Center group during unusually busy events like software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk staff of veteran information technology professionals offers your workers in Augusta-Richmond County Georgia rapid assistance from a large technical support resource with substantial background offering telephone-based support and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a key driver of business productivity, and Progent's target is to fix instead of simply document IT issues.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff can supply remote professional consulting support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information about Progent's consulting, custom development, and education services, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center2, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Augusta-Richmond County Georgia remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can tune SCOM to suit your environment so your network support is proactive and automated. By anticipating looming issues before they expand into crashes, system monitoring can minimize disruptive and costly network breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems based on multiple platforms.
How Your Augusta-Richmond County Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Augusta-Richmond County Georgia, Progent's online computer support engineers can provide professional and economical system help whenever your business needs it. More than two decades of offering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online access tools to repair IT problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Augusta-Richmond County office has a regular independent consultant or maintains an in-house IT staff that can deal with typical network issues, Progent's Microsoft certified consultants are available to provide an easy and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to solve sudden network crises or particularly complex integration problems.

Advantages of Progent's IT Support for Organizations in Augusta-Richmond County Georgia
Progent's online network troubleshooting services enable your Augusta-Richmond County company to enjoy the advantages of timely, world-class network support without the cost of maintaining a full-time IT organization. Your network will derive added strategic worth by being more reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    With most organizations in Augusta-Richmond County Georgia, nearby computer support resources, whether represented by outside consultants or a full-time IT staff, can resolve typical technical problems. On the other hand, major troubles can occur when local resources are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your usual support people. In these situations, Progent's on-call service specialists provide an easy, fast, and budget-friendly solution to augment your regular resources and to convey useful information to improve your ability to handle future problems in-house.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller offices commonly depend on individual freelance consultants. While freelance service people carry less internal costs than larger service firms and can often charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the absence of reserve help may force your company to wait for help during an IT crisis. As your network grows, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of backup support expertise to insure your IT system is always available.

  • Build a Solid Foundation for Smooth Growth
    Companies often begin with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, band-aid fixes can get piled on top of an unstable foundation. As a company grows, stability and expandability problems can hinder the success of the organization. These badly built environments need careful assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a network infrastructure that can deliver the solid foundation to handle current business requirements and facilitate future growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller organizations require guidance and technical education to negotiate an ever more complicated array of technology alternatives available for promoting business growth and improving efficiency. Businesses do not need a computer engineer who is trying to earn a commission on a certain vendor's products. IT consulting and product selling can result in a situation where the proposed solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to align IT expertise with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT knowledge, refined support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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