Fast Online Troubleshooting for Augusta-Richmond County Georgia IT Networks
For businesses in Augusta-Richmond County Georgia, Progent provides online support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's remote support engineers provide exceptional leverage because they have the real-world experience and have access to the sophisticated tools needed to solve the majority of network problems quickly. Efficient support lowers direct costs since service calls accumulate fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally in incidental expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive remote consulting know-how is especially helpful for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you receive. In contrast to many remote service companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing eliminate scenarios where quick repairs manage to turn into large bills. Progent's skill at disposing of technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that permit the maximum degree of efficiency for online engineering help and repair for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's Technical Response Center to communicate with your network remotely without violating network security.
Progent's powerful customer support reporting application keeps detailed documentation for the service that Progent's customers have received. Progent's authorized service personnel have access to the details of all help provided to every Progent client by every engineer. This history of trouble tickets and fixes is structured as a readily accessible support database that enables Progent's online support experts to communicate their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft open up other extensive support knowledge bases and allow quick access to vendors' internal engineering staff so Progent's online service specialists are able to come up with the best solutions quickly.
Remote technical services available from Progent to companies in Augusta-Richmond County Georgia include:
Authorized Windows Experts
Progent's Microsoft-expert online service professionals can provide computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to help your company to install, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for networking consultants, and certifies a person's network technology skills at the expert level. CCIEs know how to deal with even the most difficult challenges occurring in network design, integration, management, compliance, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with IOS network management utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of experience permits them to find solutions for problems rapidly. In typical instances, less qualified consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network by means of sophisticated on-line troubleshooting technology to provide fast, safe, and economical diagnosis and remediation.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of infrastructure products. Cisco technology support provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Catalyst switch integration and support, Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Cisco Aironet Wireless APs planning and integration expertise, Cisco WiFi controllers consulting, Cisco Security and VPN Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services that can bolster the defenses of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help your company to recover quickly after a damaging breach. Security support services available from Progent cover comprehensive information security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; establishing safe architectures for off-site and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Progent offers advanced remote consulting services to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable process for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to address a broad array of information technologies such as system architecture, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers support costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of information technology enables customers to execute critical projects within budget and on time. Progent's project-based online engineering services include:
How Your Augusta-Richmond County Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Call Center support programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk consulting support can support you in creating an effective new Call Center or revamping your established organization, identifying or customizing Help Desk software products to handle the unique needs of your business, or providing temporary phone support personnel to reinforce your in-house Help Desk resources to handle high-demand situations like software migrations, major updates, or installing brand new business software.
Progent's Call Center team of veteran information technology consultants provides your computer users in Augusta-Richmond County Georgia immediate communication with a reliable network service resource with extensive experience delivering telephone-based consulting and online repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a key driver of business performance, and Progent's target is to resolve instead of merely track technical problems.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Group provides phone-based advanced consulting expertise and training in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Augusta-Richmond County Georgia online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure SCOM for your environment so your network support is proactive and automated. By detecting potential problems before they grow into crashes, system monitoring can ward off disruptive and costly network failures. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems powered by multiple operating systems.
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
For companies and startups in Augusta-Richmond County Georgia, Progent's phone-based computer support specialists can deliver professional and affordable IT support the moment your organization needs it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-premises support calls.
Even if your Augusta-Richmond County business deals with a local freelance support technician or maintains an in-house organization that can deal with common computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to address unexpected network crises or particularly challenging integration problems.
Advantages of Progent's Network Help for Businesses in Augusta-Richmond County Georgia
Progent's online support services enable your Augusta-Richmond County business to realize the benefits of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire greater strategic worth by being more reliable, productive, and secure. Advantages to your business include:
- Seamless remote extension of your local support resources
For most companies in Augusta-Richmond County Georgia, nearby network service resources, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical network problems. On the other hand, major troubles can strike when your regular resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local support technicians. In these cases, Progent's on-call support professionals offer a convenient, quick, and budget-friendly way to supplement your regular help and to convey valuable knowledge to improve your ability to handle downstream problems in-house.
- Less Dependence on Freelance Consultants
For network support, smaller offices commonly rely on independent freelance service providers. While independent service people carry less internal costs than big service companies and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the absence of reserve help may force your company to go without help during an IT crisis. As your network grows, system unavailability and problems with critical software become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system is always up and running.
- Create a Solid Basis for Smooth Growth
Businesses often start with an information architecture created on a modest budget. Lacking a proper framework, band-aid repairs often get piled on top of a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the organization. Such poorly built systems need proper assessment, smart strategic planning, and broad-based technical expertise to evolve to a system infrastructure that can provide the stable foundation to handle critical business requirements and facilitate downstream expansion.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller offices require guidance and technical training to navigate through an increasingly complicated array of product options capable of promoting business success and enhancing efficiency. These companies do not need a computer consultant who is trying to sell a specific vendor's technology. Network support and product sales can result in a situation where the recommended
solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match technical consulting with the best interests of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, at the front lines of network service, performing a broad range of technical projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This means that you get not only expert IT help, but also a consultant with field-tested approaches for using technical knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits per minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services provided during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent faces few competitors. Companies who work with familiar freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.