Immediate Remote Troubleshooting for Augusta-Richmond County Georgia Computer Networks
Immediate Online Support for Augusta-Richmond County SystemsFor organizations in Augusta-Richmond County Georgia, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the services of CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote support engineers provide excellent leverage because they possess the real-world background and have access to the advanced technology necessary to solve the majority of network problems quickly. Efficient support reduces immediate expenses because solutions require minimal chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization saves even more in indirect costs by reducing or eliminating system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly important for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you receive. Unlike typical online service companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick solutions manage to turn into major invoices. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven methodologies which permit the maximum degree of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to connect to your company's environment remotely without compromising network security.

Progent's powerful service database application stores detailed records of the support that Progent's clients have been provided. Progent's team engineers have access to the history of support rendered to each customer by every engineer. This database of issues and responses is organized as a readily exploitable support database that permits Progent's online technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and working associations with key industry leaders such as Cisco and Microsoft make available additional massive technical support databases and allow quick access to vendors' internal support staff with the result that Progent's remote consulting specialists can come up with the best resolutions quickly.

Remote technical services offered by Progent to clients in Augusta-Richmond County Georgia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all key areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that any looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progentís Co-managed Help Desk services allow your business to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran information technology professionals offers your customers in Augusta-Richmond County Georgia quick assistance from a large technical support group with extensive background offering phone support and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk perception as a key enabler of company productivity, and Progent's goal is to fix rather than simply record IT problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, customization, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Augusta-Richmond County Georgia online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so your computer support is proactive and automated. By uncovering possible issues before they evolve into downtime, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks based on a variety of OS platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Augusta-Richmond County Georgia, Progent's phone-based network support engineers are ready to deliver effective and economical IT help the moment your business has to have it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair network problems quickly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Augusta-Richmond County office works with a regular freelance support technician or employs a full time organization that know how to handle the majority of network issues, Progentís Microsoft certified consultants can still provide an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the time or the experience to address sudden network crises or particularly complex integration projects.

Features of Progent's Remote Computer Services for Augusta-Richmond County Georgia
Progent's online help, Internet-based troubleshooting, system security consulting, and system management services give businesses in Augusta-Richmond County Georgia the greatest leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your organization world class network support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT background, fine tuned support software, and familiarity with corporate IT allow companies to avoid the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, at the front lines of IT service, executing a wide range of technical projects for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class technical capability, but also a consultant with proven methods for using technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help by the minute. As a result, you owe just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has little competition. Businesses who work with familiar independent service providers or who employ internal support staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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  • Emergency Design Company Microsoft
    Microsoft Office Small Business Computer Consulting Companies

    Progentís IT outsourcing services for small companies include planning Server 2003, .NET Server, and BackOffice systems, coordinating upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, remote and in-person repair, resolving chronic integration issues, and creating a comprehensive security strategy. Progent can show you how to maximize network availability and throughput via zero-downtime technologies, redundant network topology, and proactive server monitoring. Progent also provides project management assistance for large-scale upgrades and can assist with needs definition, resource inventory, BOM production, sourcing qualification, purchasing logistics, and professional documentation. Progentís IT outsourcing service also features education for office productivity products such as Microsoft Office.

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    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital devices that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt productivity.

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    24x7 Microsoft Certified Expert SQL Server 2019 OLTP Configuration

    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer affordable online and on-premises consulting, software development, and troubleshooting services for businesses of all sizes who want to migrate to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist you design and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud-based infrastructure into a seamless information management solution.

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    Professional NetApp MetroCluster Troubleshooting

    NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering along with replication to deliver fast, zero data loss disaster recovery between datacenters located up to 185 miles away from one another. Progent's team of seasoned network experts can assist you to design, configure, manage, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that meets your functional requirements and budget. Progent can ensure you adhere to best practices for installing your MetroCluster solution by delivering guidance with procedures such as assigning disk pools, arranging aggregate layout, setting up volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker, setting up a configuration replication network between your storage clusters, and testing your disaster recovery solution to prove adherence with industry standards and regulatory requirements.

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  • Meraki MR55 Access Point Network Consultant
    Meraki Outdoor Wi-Fi Access Point Integration Support

    Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to design, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a campus or a multi-site enterprise. Progent can also assist clients to incorporate other Cisco appliances for streamlined management.

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  • Infor SyteLine CloudSuite ERP Specialist
    Infor SyteLine CloudSuite Implementation Consultancy

    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that incorporates over a quarter century of background assisting manufacturing and service organizations to manage supply chains and improve the efficiency of critical processes to bring products to market quickly and meet customer schedules consistently. Progent offers the skills of an ERP consultant with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or onsite consulting that can range from as-needed guidance to solution design and project management. Sample services available from Progent for Infor CloudSuite Industrial include installation, migration, business analysis, customization, CPQ, web site integration, technical support, ETL, Excel and SQL integration, training, and DBA services.

  • After Hours SharePoint Portal Server Consultants Consulting Services SharePoint Portal Server
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  • Chief Information Officer Support and Integration
    Cisco Certified Expert Part-Time CIO Online Support

    Progent can provide the temporary assistance of a seasoned Chief Information Officer who can provide strategic direction to help you select and maintain network solutions appropriate for your present situation and that can serve as a firm basis for your growth. Progent's temporary Chief Information Officer consulting services offer financial leverage to organizations trying to maximize the benefits from their IT expenditures but who are without the budget or unwilling to add one more high-level manager to their head count. Since Progent is vendor-agnostic, with a large team of consultants certified to maintain all major OS platforms and connectivity technologies plus a broad selection and application software, Progent is in a unique position to provide objective advice as well as advanced technical support for building and maintaining IT solutions that match the particular needs of your business.

  • Amazon AWS cloud services integration Development Companies Amazon hybrid cloud solutions Developer

  • Microsoft Windows 8.1 Evaluation Technical Consultant
    Windows 8.1 Training Computer Consultants

    Progent's Microsoft-certified experts can provide a variety of consulting services to assist organizations of any size to deploy, administer, and troubleshoot IT systems that incorporate workstations, notebooks, tablets, or Windows phones based on Microsoft Windows 8.1. For larger organizations, Progent's senior project management consultants can help set up test labs to evaluate Windows 8.1 and plan and manage Windows 8.1 migration projects based on industry best practices.

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  • Cisco and Microsoft Certified Expert Tracking Service Costs Remote Technical Support
    24-7 Service Reports Online Support Services

    Progent uses a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by every staff member to each client. The practice of detailing and organizing service records results in more efficient service and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.

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    Microsoft Hyper-V 3.0 Virtual Server Onsite Technical Support

    Microsoft Windows Server 2012 R2 Hyper-V enhances server virtualization in important areas such as multitenancy, flexible infrastructure, cloud support, expandability and performance, and high availability. Progent's Microsoft-certified consulting experts can help your business to benefit from Hyper-V to deploy and manage virtual servers to cut network expenses and enhance availability.

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  • MCSE Expert Certified BlackBerry Email Engineer
    Consultant Services BlackBerry BPS

    Progent can provide the support of BlackBerry-premier experts who can help small businesses to plan, administer, and repair BlackBerry solutions economically and effectively, doing away with the need for an internal BlackBerry specialist and minimizing the expense and hassle of supporting a mobile workgroup. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security engineers. This wide range of knowledge, in conjunction with Progent's efficient remote service delivery model, offers small businesses a cost-effective solution for integrating BlackBerry technology seamlessly into their information network.

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    Microsoft SQL Server 2008 Network Consultant

    Progentís Microsoft certified consultants can offer small and mid-sized companies expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the rapid development of enterprise-class business programs that can give your company a competitive advantage. SQL Server provides core support for XML and can query over the Internet and beyond the corporate firewall. In addition to offering expertise, support and problem solving services, Progentís SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your IT system. Progent can also help you migrate from older editions of SQL Server to Microsoft SQL Server 2005.

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  • Office 365 AD FS Computer Consulting
    Office 365 and on-premises Exchange Computer Consultants

    Office 365 is Microsoft's expanding family of client productivity applications and cloud-hosted services available on a subscription basis. Office 365 applications and cloud services are available in an array of product bundles intended for markets from individuals and home offices to enterprises. Progent can provide fast and easy remote access to specialists with in-depth knowledge of Microsoft, macOS, Apple iOS, and Google Android technology. Progent can assist your business to understand the wealth of subscription plans available with Office 365 and configure your information network with Office 365 so you derive maximum business value. Progent offers expertise with multi-vendor networks that include Windows, macOS, and Linux software. Progent can also assist you to build and maintain hybrid networks that transparently combine local and cloud products and services.

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  • NetApp MetroCluster Switchover Consultant Services
    Immediate NetApp Disaster Recovery Professionals

    Progent can provide enterprise clients the help of a certified NetApp consultant to deliver remote or onsite support for NetApp's complete portfolio of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN technology supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, transparent patching, storage management, security and compliance, high availability, and remediation. Progent offers Level 3 support to help you to take care of issues with NetApp SAN storage environments efficiently based on best practices.

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  • Services Microsoft Active Directory
    Microsoft Active Directory Consultants

    Microsoft Windows Active Directory demands significant hands-on experience to configure optimally across an enterprise. Progentís Microsoft Certified consultants are skilled in planning, deploying, and supporting complex Enterprise AD projects. Progentís areas of expertise with Microsoft Windows Active Directory include replication problems, multi-domain partition configurations, repair of corrupted AD objects, cleaning up legacy legacy software configuration objects in online AD systems, and fixing failed installations of AD and Active Directory-integrated programs.

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    Progent's certified professionals can help you evaluate the possible advantages of Hyper-V-based virtualization for your company, perform pilot implementations to validate Hyper-V's operation with your production applications, evaluate your network and server infrastructure for smooth operation with virtual server technology, help you in moving to Microsoft Windows Server 2008 and configuring Hyper-V, educate your IT personnel to monitor and manage Hyper-V, offer world-class consulting support for enhancing the protection of your virtual machines, design and test disaster recovery processes that maximize network availability, and provide ongoing consulting and technical support including affordable online repair and comprehensive Help Desk outsourcing.

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    Progent's Microsoft-certified consultants can assist your business to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade smoothly to SCCM 2012 from an older change management solution or help you to modify your current SCCM 2012 ecosystem to accommodate your changing business requirements. Also, Progent can help you to create a software foundation that takes full advantage of SCCM by providing expertise with associated Microsoft platforms including Active Directory Domain Services, SQL SSRS, and Internet Information Services (IIS).

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    Progent's ProSight family of managed IT services are intended to provide organizations who have small in-house network administration and support teams with low-cost access to enterprise-class management tools and consulting expertise. Advantages of the ProSight line of managed services include flat-rate IT management costs, smart automation of routine administrative tasks, ongoing adoption of the latest technology, graceful migration from legacy technology to modern solutions, close fit between information technology with business goals, access to veteran IT experts, and allowing management to concentrate on business issues rather than ever-changing information technology.

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    Progent's service specialists in Mac and Microsoft Windows technology can help you integrate Mac and Windows systems into seamless networks with full sharing and workgroup functionality. Enabling productive cooperation among a variety of servers and workstations powered by Apple Mac OS and Windows calls for broad knowledge of and experience with Mac and Microsoft technology. Progent's background in Windows and Macintosh service makes it possible to offer expert assistance to companies that rely on these platforms to keep their strategic advantage. Progent's consultants can also help your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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    Progent's ProSight Email Guard solution uses the technology of leading data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.

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    Years of experience delivering Microsoft support and Cisco technology consulting has enabled Progent to build an unmatched ability for supporting branch offices that require network help with the flexibility associated with with small companies but which offers professional client interaction, thorough documentation, and compliance with corporate IT standards. If your enterprise maintains a sales office located anywhere in California or any region served by Progent's consultants, Progent can offer a wide range of onsite and on-line network support services and network design expertise.

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    Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small company's production servers in a solution that delivers the maximum degree of dependability and expandability and is also simple to move to another host. ProSight Virtual Hosting and management services are built upon mature virtualization techniques that allow small and midsize businesses with multi- platform IT systems to save significantly on the costs of capital equipment, system maintenance, and network management while achieving enterprise-class fault tolerance and an unprecedented level of vendor independence.

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    Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports sent by each consultant to each client. The discipline of detailing and archiving service activity allows more efficient support and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

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    Progent offers a broad array of cost-effective consulting and support services to help your company to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows, Apple macOS and OS X, or various versions of Linux. Progent can offer onsite or remote assistance for individual machines or notebooks or work with your business to design and carry out a company-wide migration to new or updated OS software and applications. Progent can also supply consultants and technicians to help your company to plan for and implement a company relocation or merger designed to produce the least possible disruption of your business.

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    Stealth intrusion testing is a key component of any overall network security plan. Progentís security professionals can perform extensive intrusion tests without the awareness of your organization's in-house network support staff. Unannounced penetration testing uncovers whether current security monitoring systems such as intrusion detection alerts and event history monitoring are correctly set up and consistently monitored.

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    Network monitoring commonly entails tracking a system's resource usage in order to uncover throughput backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that run under Linux or UNIX and can be used to observe multi-OS environments where Linux and Windows operate together. Progent's system integration engineers can show you how to use both these tools to optimize and repair your network. Progent's Linux support professionals provide small businesses and developers help with administering and supporting UNIX and Linux systems that coexist with Windows-based technology.

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    Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small organization's servers in an environment that delivers the highest degree of dependability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting and management options are based upon proven virtualization architectures that allow small companies with multi- platform environments to save dramatically on the costs of capital equipment, system maintenance, and network management while benefiting from world-class reliability and an unmatched level of vendor independence.

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    Progentís Wireless Consulting Services offer a fast, affordable way for businesses of any size to integrate, manage, monitor and troubleshoot cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Progentís Microsoft-certified experts can provide small and midsize businesses IT consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and information. SharePoint Portal Server offers a central spot for your employees or customers to access, organize, share and interact with relevant data, documents, and applications and to interact with other people. It allows quicker and better decisions, more efficient sharing across groups and more economical business practices. The primary objective of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge accessible within and outside a business network. Windows SharePoint Services connect workers, clients, workgroups and projects with the data theyíve created in a manner that makes data easy to locate, download and re-use.

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    Redundant Internet Technical Support

    Progent's Cisco-certified IT professionals can help you build an affordable, 24x7 Internet connection architecture that can achieve 24x7 Internet access through a wide array of high availability Internet network technologies including non-stop BGP, automatic fail-over, and multiple Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert engineers to help you utilize the latest technology for 24x7 Internet connectivity to build an economical, completely redundant Internet interface with automatic failover and other features to deliver non-stop Internet access.

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    ISA Server Specialists

    Progent's certified Internet Security and Acceleration Server consultants have broad experience creating Microsoft-based security solutions for information systems with multiple sites, remote workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small company plan and implement an installation of Microsoft ISA Server 2004 that supports your IT security needs without restricting your productivity.

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    Microsoft Exchange 2003 Network Consultant

    Progent's expert support team can show you how to design and deploy a smooth in-place Exchange Server 2003 upgrade strategy that minimizes productivity downtime, reduces ongoing support requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multiple server or multi-location upgrades, Progent offers the background to complete your move rapidly and economically. Progent's Exchange 2003 support, repair, and design offerings include expertise with the configuration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business goals.

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    Progent's Mac consultants can support the creative facets of Macintosh computing by offering consulting services and training in imaging, sound, and motion video. Progent's support professionals can provide help in a range of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video production studio.

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    Progentís team of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, in the trenches of IT service, executing a broad range of technical tasks for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This ensures that you get not just expert IT capability, but also a consultant with field-tested approaches for applying technical knowledge to solve actual IT problems rapidly.

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    The Certified Information Systems Auditor accreditation is a globally recognized qualification that indicates mastery in IS security audit and control. Certified by ANSI, the CISA accreditation has consultants undergo a comprehensive examination administered by the ISACA professional association. Progent can provide the services of a CISA-Premier network security audit consultant trained to assist businesses in the fields of IS audit services, IT administration, systems and architecture ROI, IT service delivery, safeguarding of information resources, and disaster recovery planning.

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    Progent's wireless site survey services assist you to design, deploy and debug a Wi-Fi LAN optimized for your environment, offering you a wireless solution that has the coverage, speed, capacity, data protection, and roaming ability your business needs.

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    Progent believes that a carefully designed and implemented network can be a vital piece for enabling any firm's growth, and we follow this belief in our own network environment. We have built a non-stop virtual office infrastructure that enables our in-house engineers and certified contractors to deliver rapid and efficient service, collaborate closely on challenging jobs, and experience professional and personal maturity by acting as a member of an exciting company ethos of self motivation and freedom.

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