Fast and Affordable Online Technical Support for Augusta-Richmond County Georgia Information Networks
For organizations in Augusta-Richmond County Georgia, Progent provides remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to handle high-level security design and troubleshooting jobs.
Progent's remote technical support experts offer excellent value due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to solve most information system issues rapidly. Efficient support reduces direct expenses because solutions use up fewer chargeable minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization benefits even more with incidental expenses by reducing or avoiding network outages and associated costs stemming from business disruption, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support experience is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many online support firms, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate situations where speedy. minor solutions somehow end up as major bills. Progent's skill at solving technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of customized tools and proven methodologies that permit the maximum level of efficiency for remote consulting and repair for information networks of any size. Progent offers secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to interface to your computer system without compromising system security.
Progent's sophisticated technical support reporting system maintains comprehensive histories of all service that Progent's customers have been provided. Progent's staff engineers have access to the details of assistance provided to each customer by any engineer. This archive of anomalies and repairs is stored as a quickly searchable internal database that allows Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to determine optimal resolutions promptly.
Remote technical services offered by Progent to customers in Augusta-Richmond County Georgia include:
Certified Windows Support
Progent's Microsoft-premier online service engineers offer network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop support services to help you business to install, integrate, repair, and manage workstations and notebooks based on Windows. Progent's desktop support services include providing Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and validates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most challenging issues encountered in network infrastructure design, installation, maintenance, compliance, and troubleshooting. CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS network administration tools and developing alternate approaches or identifying software updates. Cisco CCIEs offer excellent value because their depth of expertise enables them to solve problems quickly. In typical cases, less seasoned engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your computer system by means of the latest on-line support tools to provide efficient, secure, and economical analysis and repair.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's popular family of networking products. Cisco networking consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Aironet APs engineering services, Cisco WiFi controllers integration consulting, Cisco VPN and Security engineering assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux environment against attacks or assist you to recuperate rapidly after a serious breach. Security consulting services offered by Progent cover in depth data security and compliance analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from malicious assaults; setting up firewalls; designing safe mechanisms for off-site and mobile communication; guarding your messaging system from spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help businesses of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize physical resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for recovering services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote consulting services to cover a broad spectrum of information technologies such as network infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in networks that include Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight line of outsourced network management services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important areas of information technology enables customers to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Augusta-Richmond County Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Call Center consulting support can aid you in establishing an effective new Call Center or revamping your current one, selecting or enhancing Help Desk Call Center application software to handle the unique demands of your corporation, or adding occasional online personnel to reinforce your existing Help Desk resources to handle high-demand scenarios such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of veteran information technology experts gives your workers in Augusta-Richmond County Georgia quick assistance from an effective technical support resource with extensive background delivering telephone-based help and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center the reputation as a crucial enabler of business performance, and Progent's aim is to solve instead of merely record technical issues.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Team offers remote and in-depth consulting expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Augusta-Richmond County Georgia remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your environment so that your network support is proactive rather than reactive. By exposing potential trouble spots before they result in full-scale emergencies, system monitoring can minimize inconvenient and costly service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks powered by a combination of platforms.
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Augusta-Richmond County Georgia, Progent's phone-based network support specialists can deliver expert and economical system support the moment your organization needs it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to fix IT problems rapidly while avoiding the cost and lost time that comes with on-site support calls.
Even if your Augusta-Richmond County office relies on a regular independent support technician or maintains an in-house IT staff that can handle typical computer problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to fix sudden system crises or particularly complex integration projects.
Details of Progent's Online Computer Support for Augusta-Richmond County Georgia
Progent's phone support, Internet-based repair, system security expertise, and network administration services offer businesses in Augusta-Richmond County Georgia the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your company world class IT support while permitting you to avoid the expense and administration overhead of running a large in-house IT staff. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Augusta-Richmond County Georgia and is also ideal for networks in more remote areas that lack technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent offers remote help on a minute-by-minute basis, so you are billed only for the services you use. Progent has no minimum charge for phone service and requires no ongoing retainer for services delivered during regular business hours. This keeps you from facing big bills for quick repairs.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco can provide help from on-staff specialists who have skill in planning, deploying, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting services include technology integration, Microsoft Exchange Server expertise, network security planning, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting expertise in specific business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Management and Software Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient one-stop source for IT generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that address the specific requirements of your company.
- Sophisticated Online Access Software
Protected remote access allows Progent's support experts to observe exactly what your customers see. This makes it possible to find fast solutions to problems that might otherwise demand a costly onsite service call. Cutting-edge online access tools and expert engineers together enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in online troubleshooting and remote network tracking.
- Support for Mainstream VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Service for Maximum System Availability
For offices with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-conscious companies whose clients need immediate recourse to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical experience, fine tuned support software, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional background, at the forefront of network support, executing a wide variety of technical projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested methods for applying technical knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help by the minute. As a result, you owe only for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by every consultant to each customer. The practice of documenting and archiving service records allows more efficient support and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.