Fast and Affordable Remote Support for Augusta-Richmond County Georgia Computer Networks
Fast Phone Support for Augusta-Richmond County NetworksFor companies in Augusta-Richmond County Georgia, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve most information system issues rapidly. This lowers direct costs since solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally in indirect costs by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.

Progent's billing model for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike typical remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where speedy. minor fixes manage to turn into large tabs. Progent's skill at dealing with technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and proven methodologies that ensure the highest level of effectiveness for remote help and troubleshooting for IT networks of any size. Progent provides secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to communicate with your company's computer system remotely without breaching corporate security.

Progent's sophisticated technical support reporting system stores detailed histories describing the support that Progent's customers have received. Progent's team service personnel have the benefit of the details of support delivered to each client by every engineer. This history of problems and responses is organized as a readily searchable proprietary database that allows Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast response from vendors' internal engineering staff so Progent's online consulting specialists can arrive at optimal resolutions quickly.

Remote support offered by Progent to customers in Augusta-Richmond County Georgia include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading corporations. The ProSight line of network monitoring and management services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and enable non-disruptive backup and fast restoration of critical files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human error, malicious employees, or application bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the security and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured application and enter your password you are requested to verify who you are on a device that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be used as this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For details about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth reporting plug-ins created to work with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk or improving your existing organization, evaluating or customizing Help Desk software to handle the unique needs of your company, or providing occasional online personnel to supplement your internal Call Center resources to handle unusually busy scenarios like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk staff of veteran information technology experts gives your customers in Augusta-Richmond County Georgia instant assistance from a reliable technical support resource with years of experience offering telephone-based help and remote repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a significant contributor to company performance, and Progent's goal is to fix and not merely record network issues.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced consulting expertise and education in special application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for familiar Microsoft applications such as CRM, MS Project, Office Word, and Office Excel. To learn more information concerning Progent's expertise, custom development, and training services, see Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center2, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Augusta-Richmond County Georgia online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager for your environment so that your network support is proactive rather than reactive. By exposing emerging issues before they evolve into downtime, proactive monitoring can avoid disruptive and costly service breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems powered by multiple OS platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Augusta-Richmond County Georgia, Progent's phone-based computer support specialists are ready to deliver professional and affordable IT help the moment your company requires it. Over two decades of delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online access tools to fix network problems quickly while avoiding the expense and lost time associated with on-site support visits.

Even if your Augusta-Richmond County office works with a local freelance support technician or employs an in-house organization that can deal with ordinary network issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your local resources for situations when your regular service personnel either lack the time or the expertise to solve sudden system crises or particularly complex integration problems.

Details of Progent's Remote Network Services for Augusta-Richmond County Georgia
Progent's phone support, remote repair, network security consulting, and network administration services offer businesses in Augusta-Richmond County Georgia the greatest leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's professionals can provide your company enterprise-level network support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical expertise, refined remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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