Online Network Consulting for

Fast Online Help for Augusta-Richmond County Information Networks
For companies located in Augusta-Richmond County or anywhere in the state of Georgia, Progent provides online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support experts offer exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology needed to solve the majority of network issues quickly. This lowers direct expenses because solutions require minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company saves even more with incidental expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is particularly important for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you owe just for the support that you actually get. Unlike many online service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and clean policy for billing avoid situations where fast solutions somehow turn into large tabs. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized tools and field-tested methodologies which ensure the highest degree of efficiency for remote consulting and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to communicate with your company's environment remotely without breaching system security.

Progent's advanced technical support reporting application maintains comprehensive records for all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of support delivered to every Progent client by any Progent consultant. This database of issues and repairs is structured as a conveniently retrievable internal database that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and allow quick access to vendors' in-house support staff so Progent's online consulting specialists are able to arrive at the most efficient resolutions in the least time.

Remote services available from Progent to customers in Augusta-Richmond County and throughout the state of Georgia include:

• Certified Windows Support
  Progent's Microsoft-qualified online service engineers offer computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a wide range of technology support including Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2013 development, Microsoft Skype for Business migration support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Project Server Online planning, Microsoft Office Access Application Development and Troubleshooting, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a wide array of cost-effective desktop consulting and support services to help you company to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your PCs along with your web-facing tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and validates a person's networking skills at the expert level. Cisco CCIEs know how to handle even the most difficult challenges occurring in network design, deployment, maintenance, protection, and problem solving. CCIEs work closely with Cisco's in-house product support engineers in isolating problems with IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs provide exceptional value because their deep experience allows them to fix problems quickly. In common cases, less seasoned consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can tie into your environment by means of advanced remote support tools in order to perform fast, safe, and economical diagnosis and remediation.

  Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's market leading selection of infrastructure products. Cisco networking expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Cisco Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless APs consulting expertise, Cisco wireless controllers support Services, Cisco Security and VPN Consulting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.

• CISSP, ISSAP, and CISM Qualified Network Security Engineers
  Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions that can bolster the safety of your Windows, macOS and OS X, or Linux network against attacks or help your business to recover rapidly after a damaging breach. Security solutions offered by Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; configuring firewalls; building safe techniques for off-site and mobile access; guarding your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers expert online consulting support to help organizations of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine local resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

• VMware Site Recovery Manager and NSX Planning and Deployment
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a wide array of information technologies including network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from older systems to Windows or Linux environments. Progent's group-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.

  Progent's UNIX/Linux support engineers can offer urgent online help troubleshooting anomalies affecting UNIX/Linux systems based on popular versions of UNIX including:
  — Mac OS X
  — Sun Solaris
  — IBM AIX Open UNIX
  — HP-UX (Hewlett Packard UNIX)
  — Berkeley UNIX (BSD)
  — Silicon Graphics IRIX
  

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same best-of-breed technology used by many of the industry's leading corporations. The ProSight suite of IT management outsourcing services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote engineering services include:

• Help Desk Expertise
  Progent's Call Center programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are a convenient solution for businesses who lack the money or time to assemble and manage an in-house Call Center but who need quick communication with a reliable Call Center with proficient telephone support plus the expertise to escalate the most challenging trouble tickets to high-level engineers.

  Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk Call Center or improving your current organization, evaluating or customizing Help Desk Call Center software products to handle the special demands of your business, or providing occasional online personnel to reinforce your in-house Help Desk group to handle demanding situations such as software migrations, mass upgrades, or installing brand new business software.

  Progent's Help Desk team of experienced information technology consultants provides your customers in Augusta-Richmond County or anywhere in the state of Georgia rapid communication with a dependable technical support resource with extensive experience providing phone consulting and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk recognition as a significant contributor to business success, and Progent's goal is to fix and not just annotate technical problems.

• Business Applications Support: Training, Custom Development, and Troubleshooting
  Progent's Applications Experts Team offers remote advanced consulting support and education in key application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Team.

• Unified and Streamlined Management of Hybrid Cloud Environments
  Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

• Online IT Infrastructure Monitoring Support
  Progent can deliver companies in Augusta-Richmond County, or anywhere in the state of Georgia, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so your IT support is proactive rather than reactive. By exposing potential issues before they cause network outages, proactive monitoring can avoid stressful and costly network breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate a mix of OS platforms.

Even if your Augusta-Richmond County company has a regular freelance support technician or maintains an in-house IT staff that can handle day-to-day computer issues, Progent’s Microsoft certified engineers can still offer an easy and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the expertise to fix unexpected system crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Companies in Augusta-Richmond County
Progent's remote network troubleshooting services enable your Augusta-Richmond County organization to experience the benefits of immediate, enterprise-level network support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic worth by becoming increasingly available, productive, and secure. Advantages to your business include:

• Seamless remote extension of your on-site support resources
  For most businesses in Augusta-Richmond County and throughout Georgia, nearby computer service providers, whether consisting of outside consultants or an internal IT staff, can resolve the majority of network issues. However, IT crises may spring up when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your local service personnel. In these situations, Progent's on-call support experts give you a convenient, fast, and budget-friendly way to augment your regular help and to transfer valuable knowledge to increase your ability to resolve future problems locally.

• Reduced Dependence on Freelance Consultants
  For IT support, smaller companies often depend on individual freelance service providers. While freelance consultants carry less overhead than larger service companies and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of backup help may require your company to wait for assistance during an emergency. As your company expands, network unavailability and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve support expertise to make sure your network remains up and running.

• Build a Solid Foundation for Smooth Growth
  Organizations often start with an information system created on a modest budget. Without a strong framework, band-aid repairs can get thrown on top of a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the business. Such poorly designed systems require proper assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to deliver the stable foundation to handle vital business demands and simplify future growth.

• Interact with Problem Solvers Instead of Product Vendors
  Smaller offices require advice and technical education to navigate through an ever more complicated maze of technology options capable of promoting business growth and enhancing productivity. These companies hardly need a network consultant who is motivated to sell a certain vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is built around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align IT consulting with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical expertise, refined remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

• Certified Expertise in Microsoft's Entire Line of Server Platforms
  Progent offers world-class support for Microsoft’s leading server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 moves, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.

• Value Pricing
  Progent's pricing policy is to charge for online service and in-person help by the minute. As a result, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be forced to permit minor problems to fester.

• Full Records of IT Services
  Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by every consultant to every customer. The practice of documenting and archiving service records results in more effective support and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.

• Automated Server Monitoring with Microsoft System Center Operations Manager
  Progent is one of the few IT service companies to provide round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from stressful and expensive service losses.