Fast Online Troubleshooting for Augusta-Richmond County Georgia IT Networks
Fast Remote Help for Augusta-Richmond County NetworksFor businesses in Augusta-Richmond County Georgia, Progent provides online support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional leverage because they have the real-world experience and have access to the sophisticated tools needed to solve the majority of network problems quickly. Efficient support lowers direct costs since service calls accumulate fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally in incidental expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive remote consulting know-how is especially helpful for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you receive. In contrast to many remote service companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing eliminate scenarios where quick repairs manage to turn into large bills. Progent's skill at disposing of technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that permit the maximum degree of efficiency for online engineering help and repair for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's Technical Response Center to communicate with your network remotely without violating network security.

Progent's powerful customer support reporting application keeps detailed documentation for the service that Progent's customers have received. Progent's authorized service personnel have access to the details of all help provided to every Progent client by every engineer. This history of trouble tickets and fixes is structured as a readily accessible support database that enables Progent's online support experts to communicate their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft open up other extensive support knowledge bases and allow quick access to vendors' internal engineering staff so Progent's online service specialists are able to come up with the best solutions quickly.

Remote technical services available from Progent to companies in Augusta-Richmond County Georgia include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of information technology enables customers to execute critical projects within budget and on time. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Call Center support programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting support can support you in creating an effective new Call Center or revamping your established organization, identifying or customizing Help Desk software products to handle the unique needs of your business, or providing temporary phone support personnel to reinforce your in-house Help Desk resources to handle high-demand situations like software migrations, major updates, or installing brand new business software.

    Progent's Call Center team of veteran information technology consultants provides your computer users in Augusta-Richmond County Georgia immediate communication with a reliable network service resource with extensive experience delivering telephone-based consulting and online repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a key driver of business performance, and Progent's target is to resolve instead of merely track technical problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group provides phone-based advanced consulting expertise and training in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Augusta-Richmond County Georgia online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure SCOM for your environment so your network support is proactive and automated. By detecting potential problems before they grow into crashes, system monitoring can ward off disruptive and costly network failures. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems powered by multiple operating systems.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and startups in Augusta-Richmond County Georgia, Progent's phone-based computer support specialists can deliver professional and affordable IT support the moment your organization needs it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-premises support calls.

Even if your Augusta-Richmond County business deals with a local freelance support technician or maintains an in-house organization that can deal with common computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to address unexpected network crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Businesses in Augusta-Richmond County Georgia
Progent's online support services enable your Augusta-Richmond County business to realize the benefits of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire greater strategic worth by being more reliable, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your local support resources
    For most companies in Augusta-Richmond County Georgia, nearby network service resources, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical network problems. On the other hand, major troubles can strike when your regular resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local support technicians. In these cases, Progent's on-call support professionals offer a convenient, quick, and budget-friendly way to supplement your regular help and to convey valuable knowledge to improve your ability to handle downstream problems in-house.

  • Less Dependence on Freelance Consultants
    For network support, smaller offices commonly rely on independent freelance service providers. While independent service people carry less internal costs than big service companies and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the absence of reserve help may force your company to go without help during an IT crisis. As your network grows, system unavailability and problems with critical software become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system is always up and running.

  • Create a Solid Basis for Smooth Growth
    Businesses often start with an information architecture created on a modest budget. Lacking a proper framework, band-aid repairs often get piled on top of a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the organization. Such poorly built systems need proper assessment, smart strategic planning, and broad-based technical expertise to evolve to a system infrastructure that can provide the stable foundation to handle critical business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller offices require guidance and technical training to navigate through an increasingly complicated array of product options capable of promoting business success and enhancing efficiency. These companies do not need a computer consultant who is trying to sell a specific vendor's technology. Network support and product sales can result in a situation where the recommended solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match technical consulting with the best interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, at the front lines of network service, performing a broad range of technical projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This means that you get not only expert IT help, but also a consultant with field-tested approaches for using technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits per minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services provided during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be forced to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent faces few competitors. Companies who work with familiar freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from painful and costly service losses.
How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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    Progent offers three essential types of Help Desk support including Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Support, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft professionals offers your clients easy access to a reliable technical resource with years of experience delivering phone support and online troubleshooting for networks based on Microsoft technology. Progent's concentration is on giving the support Call Center a respected image as a key contributor to business productivity. Progent's goal is to fix and not simply record problems.

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  • Server Management Specialist
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    By using virtual servers, companies are able to operate many virtual machines on a single physical server. Virtualization technology enables IT organizations to enjoy all the benefits of server isolation, while avoiding the costs associated with purchasing extra server equipment. Virtual servers are also the enabling technology for building private clouds, which offer major advantages such as reducing the costs of capital equipment, datacenter facilities, and management while improving data security, network reliability, and disaster recovery. Other key server management options are server monitoring software, Windows Server Update Services, and remote system management cards. Progent's professional server management consultants can help you with all areas of server virtualization and management to allow your company to cut expenses and save time.

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    24x7 Windows 8.1 Wireless Specialist

    Windows 8.1 is designed to power devices ranging from smartphones and tablets to power-user desktops. A wealth of innovative capabilities, including its touchscreen support and iconic tile user interface, offer a broad selection of benefits for organizations who know how to put them to work. Progent's Microsoft-certified consultants can help get your business up the learning curve with Windows 8.1 and show you how to gain maximum business advantage from the product's many new and enhanced technologies.

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    Progentís Microsoft certified experts provide small and medium size companies world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to deliver critical applications quickly and reliably to specified users, lower product costs and stay compliant by understanding patterns of usage, enhance Windows security by increasing your knowledge of weak points and by installing targeted updates, manage your external workforce through accepted standards independent of connection or geography, and lower operational expenses by fully exploiting the administrative functions built into Windows. Progentís SMS consulting professionals can show you how to use SMS effectively for automated software and application installation, security patch administration, and asset monitoring management including program and hardware inventory.

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    Progent can provide the support of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization defines the core competencies and international standards of performance that information security professionals are expected to learn. CISM gives business management the assurance that those who have earned their CISM credential possess the background and knowledge to deliver effective security management and consulting consulting.

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    The current ASA 5500-X Series of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-premier CCIE network experts can assist you to maintain your current PIX or ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, configure, optimize, administer and troubleshoot firewall environments based around Cisco ASA firewalls with Firepower Services.

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    Windows Server 2012 Technical Support Services

    The complexity and connectivity demands of Microsoft Windows Servers requires an IT consulting team with hands-on expertise and in-depth familiarity with designing and building cohesive, comprehensive network technology systems. The experience of Progent's Microsoft-certified experts, which averages more than 10 years supporting Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your strategic goals. Progentís consulting services can assist you with designing, deploying, administering, and supporting Windows Server systems that maximize the business value of your IT network. Progentís consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other clients.

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    Progentís Microsoft-certified experts offer companies of any size consulting, technical support, and application development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise solution that utilizes web-based technology for efficiently connecting people, groups and data. Microsoft SharePoint Server offers a common location for your workers or customers to connect to, organize, share and manipulate relevant data, documents, and software and to interact with one another. Microsoft SharePoint enables quicker and better decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services join employees, customers, workgroups and major tasks with the data theyíve developed in a way that makes data convenient to locate, retrieve and apply. Progent's SharePoint consultants can assist your organization to manage your current SharePoint solution or migrate to the current version of SharePoint Server or to SharePoint Online.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security designs for IT networks with many locations, remote users, and mission-critical eCommerce applications. A Progent ISA Server consultant can help your small or mid-size business plan and implement an installation of Microsoft ISA Server 2004 that meets your IT protection needs without restricting your network.

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    Progent's expert consultants can show you how to define and implement a smooth in-place Microsoft Exchange 2007 upgrade plan that avoids productivity downtime, simplifies long-term support requirements, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-location migrations, Progent has the experience to complete your move quickly and affordably. Progent's Exchange Server 2007 help, repair, and design offerings include assistance with the integration of third-party add-ons to Exchange 2007 Server and the design of unified messaging implementations based on Exchange 2007 Server.

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    Progent's Cisco-Meraki Wi-Fi access point consultants can help you to design, set up, administer and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a campus or a multi-site enterprise. Progent can also help clients to integrate other Cisco devices for unified management.

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    Progent provides live online training for a range of desktop apps and environments including Office and Office 365 Excel, Word, PowerPoint and Visio plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote instruction provides the benefits of conventional physical classroom seminars, including instant communication between clients and trainers, but avoids the costs of transportation and the hassle of trying to synchronize the schedules of multiple students. Available to individuals or groups of any size, Progent's live online instruction allows the teacher to run the seminar from a remote facility while the clients can be dispersed across a campus or across the the U.S. Virtual learning deploys powerful teaching aids such as virtual white boards, real-time questions, and collaborative applications. Sessions can be short and targeted to specialized topics or extended in duration and broader in coverage.

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    Stealth intrusion checking is an important part of any overall IT system security plan. Progentís security experts can perform thorough intrusion tests without the awareness of your company's internal IT resources. Unannounced penetration testing shows whether current security monitoring systems such as intrusion incident warnings and event history analysis are correctly set up and actively observed.

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    Progent's Power BI experts can help your business to plan, install, manage, update or troubleshoot your Power BI environment. Progent can also assist you to prepare your source data for Power BI visualizations. Progent can help you build and administer an on-premises, cloud based, or hybrid architecture for Power BI.

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    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the rapid development of cutting-edge high-end applications that can provide your company a critical competitive advantage. SQL Server features core support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET environment.

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    Progent's Microsoft-certified professionals have over 10 years of background delivering unified communications support for customers ranging from small businesses to large enterprises. Progent offers economical support for all versions of Exchange Server to enhance email and virus security, configure high availability email systems, and implement remote and wireless email connectivity. Progentís Exchange consulting services can assist you in planning and implementing a migration from a legacy SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Exchange Server 2016. Progent provides integration help for Windows 8, Windows 7, Vista, and Windows XP desktops using Outlook and can help you configure Outlook Web App for popular web browsers. For e-mail virus defense, spam filtering and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.

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    24 Hour 24x7 Support Support

    For mid-size companies looking for network support, Progent offers a variety of options such as local help, remote assistance, off-site Call Center, 24x7 support with automatic system monitoring, temporary staffing, business relocation support, application development, and expert consultation. For medium-size businesses in California or other areas serviced by Progent's field engineers, Progent offers professional on-premises support for solving technical issues rapidly and economically.

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    Medium-size companies can derive all the advantages of Microsoft Operations Manager 2007 and have quick availability of Progentís Microsoft and Cisco Premier Certified network support experts. With Progent's economically priced network support packages, medium-size businesses can select a basic co-sourcing service program based on Operations Manager 2007 with network monitoring, proactive warnings, in-depth reporting, Help Desk Call Center, and remote troubleshooting. For businesses with line-of-business environments who need high availability networking, Progent offers a comprehensive round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to provide medium-size business networks enterprise-class reliability, security and performance.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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