Immediate Online Technical Support for Augusta-Richmond County Georgia Computer Networks
Fast Online Technical Support for Augusta-Richmond County NetworksFor organizations in Augusta-Richmond County Georgia, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value because they have the real-world background and are equipped with the advanced technology needed to resolve the majority of information system issues rapidly. This lowers immediate costs because solutions use up minimal billable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your organization saves additionally in indirect expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support know-how is particularly important for businesses that are dependent on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's billing model for remote help is designed to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. Unlike typical remote service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from situations where quick solutions manage to end up as large bills. Progent's penchant for handling problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies which permit the highest level of effectiveness for remote consulting and troubleshooting for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's Technical Response Center to link to your company's environment remotely without violating network security.

Progent's advanced service database application keeps comprehensive records for all support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of all help rendered to every Progent customer by any consultant. This archive of problems and repairs is stored as a quickly searchable internal knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional extensive technical support databases and allow fast response from manufacturers' internal engineering staff so Progent's remote consulting specialists are able to come up with the best resolutions in the least time.

Online technical support services provided by Progent to companies in Augusta-Richmond County Georgia include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced technology used by many of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup product companies to create ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and allow non-disruptive backup and rapid recovery of critical files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. In addition to optimizing the protection and reliability of your IT network, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business initiatives and activities that derive maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and enter your password you are asked to verify who you are via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this second form of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. For details about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows customers to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center team of experienced information technology professionals gives your customers in Augusta-Richmond County Georgia fast access to a large technical support group with years of background offering telephone-based support and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center perception as a solid contributor to company efficiency, and Progent's policy is to resolve rather than simply report IT problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply phone-based professional consulting support and training in special application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information about Progent's consulting, customization, and training services, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center2, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Augusta-Richmond County Georgia online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to fit your environment so that your computer maintenance is proactive rather than reactive. By spotting potential problems before they grow into full-scale emergencies, system monitoring can ward off inconvenient and costly network failures. Progent can also provide help with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate multiple OS platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Augusta-Richmond County Georgia, Progent's online computer support specialists can deliver professional and affordable system help the moment your business has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to repair network problems rapidly while eliminating the expense and lost time associated with in-person support visits.

Even if your Augusta-Richmond County company deals with a local independent consultant or employs a full time IT staff that know how to handle the majority of network problems, Progent's Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to solve sudden system crises or especially complicated integration problems.

Benefits of Progent's Network Help for Organizations in Augusta-Richmond County Georgia
Progent's online support services allow your Augusta-Richmond County company to realize the benefits of timely, world-class IT support without the cost of maintaining an in-house IT staff. Your network will acquire added strategic value by being more reliable, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your on-site IT resources
    For most offices in Augusta-Richmond County Georgia, local computer service providers, whether consisting of freelance consultants or an in-house maintenance staff, can solve typical technical problems. However, IT crises sometimes occur when your regular support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your usual support personnel. In these cases, Progent's online support professionals offer an easy, quick, and budget-friendly way to supplement your local resources and to pass on valuable information to improve your ability to resolve downstream problems in-house.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller offices commonly depend on individual freelance consultants. Although independent consultants have less overhead than larger service firms and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of fallback personnel may force your business to wait for help during an IT crisis. As your business grows, network downtime and problems with vital software are more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of backup support experts to make sure your network remains up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses often start with an information architecture created on a modest budget. Lacking a strong infrastructure, band-aid fixes often get thrown onto a weak foundation. When a network grows, reliability and scalability problems can hinder the success of the business. These badly designed environments require proper assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a system infrastructure able to provide the solid foundation to handle current business requirements and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller offices need guidance and technical education to negotiate an ever more complex maze of technology alternatives available for accelerating business growth and improving efficiency. Businesses hardly need a network consultant who is motivated to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a scenario where the proposed solution is built around a profitable technology instead of the genuine needs of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match technical expertise with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical knowledge, fine tuned support software, and understanding of corporate IT enable offices to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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    MS Communications Server provides IM and Real Presence as part of a scalable, enterprise-grade solution featuring advanced protection, seamless integration with additional Microsoft products, an expandable, standards-based development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. The product allows lower costs and elevated business efficiencies, increased worker productivity, and stronger intellectual property protection. Microsoft Office Communications Server 2007 has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence experts offer online and onsite support and mediation help for your Office Communications Server 2007 environment and can help you to evaluate the advantages of upgrading to Microsoft's Skype for Business. Progent can also help you to design and implement a smooth upgrade that will add business value to your information network

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    Progent's Microsoft Premier professionals can provide world-class support for major implementations of Microsoft Exchange Server. Progent's consultants can help you prepare for multi-site Exchange Server installations or updates and can provide onsite technicians to help enterprises with deployments of Exchange Server in the or any region covered by Progent's consultants.

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    Microsoft Lync Server 2010 supports IM, Real Presence, voice/video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network (PSTN) voice communication. Lync 2010 can extend the functionality of Exchange, SharePoint and Office desktop or Microsoft 365 and simplify management via integration with Windows AD. Lync can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications consultants can provide remote and on-premises support to assist your company to maintain and troubleshoot your existing Lync Server 2010 environment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product. Progent can also assist your organization to design and carry out an efficient Skype for Business migration.

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    Microsoft Virtual Server 2005, run on the Microsoft Windows Server 2003 operating system and based on technology first produced by Connectix, provides the power needed to carry out hardware reduction, software upgrade, and server quarantine projects via virtualization technology in an enterprise-class IT network with high scalability, manageability, and availability. Microsoft has aimed Virtual Server at businesses who want to improve ROI in software development and piloting, migration from outdated mission-critical software, and hardware consolidation. Progent's skilled Virtual Server experts can help your business to evaluate and deploy Microsoft Virtual Server 2005.

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    Network monitoring typically involves tracking a system's resource usage to help identify throughput bottlenecks or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that work under Linux and can be deployed to observe mixed-platform environments where UNIX and Windows operate together. Progent's network support engineers can help you take advantage of both these programs to optimize and repair your network. Progent's UNIX support services provide small companies and programmers help with administering and supporting UNIX/Linux and Solaris systems that work with Microsoft-based products.

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    Fortinet next-generation firewalls (NGFWs) are leaders in offering top throughput for SSL inspection. Progent's Fortinet firewall experts can assist your business to deploy your Fortinet FortiGate firewalls to protect your digital resources at the enterprise edge, within the data center, at branch locations, and at the cloud edge.

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    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks.

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