Fast and Affordable Online Technical Support for Augusta-Richmond County Georgia Information Networks
Urgent Remote Help for Augusta-Richmond County SystemsFor organizations in Augusta-Richmond County Georgia, Progent provides remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to handle high-level security design and troubleshooting jobs.

Progent's remote technical support experts offer excellent value due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to solve most information system issues rapidly. Efficient support reduces direct expenses because solutions use up fewer chargeable minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization benefits even more with incidental expenses by reducing or avoiding network outages and associated costs stemming from business disruption, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support experience is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many online support firms, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate situations where speedy. minor solutions somehow end up as major bills. Progent's skill at solving technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of customized tools and proven methodologies that permit the maximum level of efficiency for remote consulting and repair for information networks of any size. Progent offers secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to interface to your computer system without compromising system security.

Progent's sophisticated technical support reporting system maintains comprehensive histories of all service that Progent's customers have been provided. Progent's staff engineers have access to the details of assistance provided to each customer by any engineer. This archive of anomalies and repairs is stored as a quickly searchable internal database that allows Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to determine optimal resolutions promptly.

Remote technical services offered by Progent to customers in Augusta-Richmond County Georgia include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight line of outsourced network management services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important areas of information technology enables customers to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Call Center consulting support can aid you in establishing an effective new Call Center or revamping your current one, selecting or enhancing Help Desk Call Center application software to handle the unique demands of your corporation, or adding occasional online personnel to reinforce your existing Help Desk resources to handle high-demand scenarios such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of veteran information technology experts gives your workers in Augusta-Richmond County Georgia quick assistance from an effective technical support resource with extensive background delivering telephone-based help and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center the reputation as a crucial enabler of business performance, and Progent's aim is to solve instead of merely record technical issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team offers remote and in-depth consulting expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Augusta-Richmond County Georgia remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your environment so that your network support is proactive rather than reactive. By exposing potential trouble spots before they result in full-scale emergencies, system monitoring can minimize inconvenient and costly service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks powered by a combination of platforms.
How Your Augusta-Richmond County Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Augusta-Richmond County Georgia, Progent's phone-based network support specialists can deliver expert and economical system support the moment your organization needs it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to fix IT problems rapidly while avoiding the cost and lost time that comes with on-site support calls.

Even if your Augusta-Richmond County office relies on a regular independent support technician or maintains an in-house IT staff that can handle typical computer problems, Progent’s Microsoft and Cisco certified engineers can still provide an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to fix sudden system crises or particularly complex integration projects.

Details of Progent's Online Computer Support for Augusta-Richmond County Georgia
Progent's phone support, Internet-based repair, system security expertise, and network administration services offer businesses in Augusta-Richmond County Georgia the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your company world class IT support while permitting you to avoid the expense and administration overhead of running a large in-house IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical experience, fine tuned support software, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional background, at the forefront of network support, executing a wide variety of technical projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested methods for applying technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises help by the minute. As a result, you owe only for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by every consultant to each customer. The practice of documenting and archiving service records allows more efficient support and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who won’t let go of vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from painful and expensive service disruptions.
How Does My Business Start Getting Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



An index of content::

  • 24 Hour Microsoft Exchange Cluster Online Troubleshooting Fault Tolerant Data Center Computer Consulting

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    Microsoft Windows Server Update Services allows IT managers to deploy and monitor the latest Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, network support personnel can fully and effortlessly manage the distribution of updates that are published via Microsoft Update to servers and desktops in a company. Progent can help you with technical details of the initial setup of Microsoft Windows Server Update Services such as planning the Microsoft Software Update Services deployment, configuring user's workstations, establishing the Group Policy parameters, and making sure your Microsoft SUS GPO is associated with an Active Directory container appropriate for your network environment.

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    • iPhone and Skype for Business integration Technical Support Services
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    Progent offers affordable remote assistance to help your business to design, configure, and fix any facet of your iPhone and Windows integration efforts and is available for quick tasks to help you get past specific technical bottlenecks or major engagements to help you complete large-scale projects on schedule and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you build or support a resilient, secure and scalable network infrastructure that is best suited to your computing model. Progent also offers remote or onsite training to show you how to manage and use your iOS devices in a safe, team-oriented environment that optimizes the strategic value of your information network.

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    Progent's Meraki wireless AP experts offer remote and onsite support services to assist businesses of any size to design, install, manage, expand or repair Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist you to configure and support Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products including Catalyst and Nexus switches, routers and ASA firewalls to create a cohesive network infrastructure that provides the same access, responsiveness, security, manageability and availability for wired and Wi-Fi users regardless of their mobility or computing device.

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    • Exchange 2016 Upgrade Network Consultants
    Microsoft Exchange Server 2016 Migration Online Technical Support

    Progent can assist your business in any and all phases of your migration to Exchange 2016 such as planning high availability (HA) system topology for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; determining mass storage capacity required for your virtual machines, mailbox databases and log files; configuring HLB for fault-tolerant client access services; planning, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and setting up Outlook on the web.

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    Progent can help small and mid-size organizations to install centralized endpoint management tools for maintaining endpoints used by telecommuters.

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    • Windows 8.1 Upgrade Consultant Services
    Microsoft Certified Expert Configure Windows 8.1 Remote Desktop

    Windows 8.1 is engineered to run on computers from smart phones and tablets to power-user desktops. An abundance of new and improved features, including its touchscreen support and signature live tiles GUI, offer a wide selection of advantages for companies who know how to put them to work. Progent's Microsoft-certified consultants can assist bring your business up the learning curve with Windows 8.1 and show you how to derive maximum business advantage from the operating system's various new and enhanced technologies.

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    • Microsoft Windows Server 2008 Clustering Professional
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    Progent’s Disaster Recovery/Business Continuity consultants offer extensive experience helping small and mid-size organizations to minimize system downtime by offering affordable remote consulting for disaster recovery/business continuity (DR/BC) planning, high-availability IT infrastructure, data backup and restore solutions, and non-disruptive maintenance. Progent’s business continuity consultants can assist you to plan and test an efficient business continuity strategy that aligns with your business needs and IT budget. Progent’s disaster recovery specialists can assist you to architect, deploy, and maintain resilient technologies such as non-stop Internet connectivity, virtualized servers, clustering, load balancing, transparent online backup, and multi-location data centers.

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    • Open Now Help Desk Call Center Professionals
    24x7 Help Desk Software Selection and Deployment Network Consultant

    The Contact Center service delivery model used by Progent's Technical Response Center gives small and midsize companies an efficient alternative to dependence on freelance consultants by offering extensive technical knowledge shared by numerous support groups, optional 24x7 access to emergency help, escalation capability to world-class experts for solving even the most intractable issues, service consistency and dependability, prompt follow-up overseen by seasoned service managers, a selection of convenient mechanisms for requesting service tasks, plus excellent process visibility made possible by ticket updates and available through a web-based portal.

  • Consultant Microsoft Exchange Upgrade Support and Help Exchange 2000 Server Upgrade
  • Consultant SCCM 2007 Application Deployment SCCM 2007 Upgrade Remote Support Services

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    Training Professional Digidesign Pro Tools

    Progent's Mac experts can promote the creative aspect of Mac environments by providing consulting services and training in imaging, sound, and motion video. Progent's support professionals can provide help in a range of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or configuring an audio/video production studio.

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    • Exchange 2007 Edge Server Consultants
    Microsoft Exchange 2007 Services

    Progent's expert consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2007 upgrade plan that avoids network downtime, reduces ongoing service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-location migrations, Progent has the background to complete your move quickly and economically. Progent's Exchange Server 2007 help, repair, and design services include expertise with the configuration of outside vendor enhancements of Exchange Server 2007 and the design of unified messaging solutions powered by Exchange 2007 Server.

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    • Linux RedHat Remote Specialists
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    Progent offers national remote technical support and consulting services for companies that run environments based on variants of Linux or whose information systems feature a combination of Linux platforms/Linux and Microsoft Windows products. Remote network consulting offers maximum leverage for your information technology budget by preserving user productivity and shortening the time billed for network repair services. Sophisticated remote access tools and skilled technicians and engineers combine to enable Progent to solve the majority of network issues without wasting time and expense by traveling to your site. In the vast majority of cases your IT issues can be dealt with by telephone or through a mix of phone help and online access. Progent can make available Cisco certified CCIE infrastructure experts and CISSP premier security specialists to help with the most challenging network problems.

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    • 24-Hour Nagios for Linux Specialists
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    Nagios and MRTG are useful, license-free monitoring utilities that operate with the Linux OS and can be deployed to analyze UNIX/Linux networks, MS Windows networks, or mixed-OS networks in which Linux and Microsoft Windows run side by side. The Nagios monitor allows system managers to monitor system services such as POP3, HTTP, FTP, and PING. MRTG allows you to track the traffic through SNMP network appliances such as servers, routers, and switches. Progent's system integration experts can show you how to utilize both these tools to tune and troubleshoot your system.

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    Stealth intrusion checking is a key component of any comprehensive IT system security strategy. Progent’s security experts can run extensive intrusion checks without the knowledge of your company's internal network support resources. Stealth penetration checking uncovers whether existing security defense tools such as intrusion incident alerts and event history monitoring are properly set up and actively observed.

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    NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering with replication to deliver fast, zero RPO disaster recovery (DR) between sites located up to 185 miles apart from each other. Progent's team of seasoned network consultants can help your business to plan, configure, administer, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can ensure you follow best practices for configuring your MetroCluster solution by providing help with procedures such as assigning disk pools and shelf IDs, arranging aggregate and plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker, setting up a configuration replication network between your peered clusters, and testing your MetroCluster DR solution to prove compliance with industry standards and regulatory mandates.

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    Progent can provide you with programmers who can modify your Microsoft Dynamics ERP, MRP, and financial system packages to suit your specific business requirements. Progent’s Microsoft support experts offer expertise in Microsoft Dynamics Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also provides custom e-Commerce consulting support for secure, company-wide information sharing plus integration with CRM packages.

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    Clustering Windows Server 2008 Computer Consultants

    The cluster feature set built into the Datacenter and Enterprise editions of MS Windows Server 2008 is radically re-engineered to simplify the installation, configuration, and maintenance of server clusters that provide greater levels of network availability, security, efficiency, and flexibility. New or enhanced features include automated cluster Validation, revamped configuration and deployment, improved cluster management, new cluster architecture for increased uptime, hardened security and quorum structure, fewer failure points, more disk and memory capacity, and improvements for multi-site clusters. Progent's clustered server consultants can assist you assess the advantages of Windows clustering, plan and execute an installation, educate your IT staff to manage your cluster environment, provide ongoing consulting and support services, and create and test a disaster recovery procedure.

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    Progent is a Microsoft Certified Partner and has earned special competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who receive the highest client satisfaction and enjoy the tightest operational relationship with Microsoft. The understanding, skills, and commitment required to earn the level of Microsoft Certified Partner benefits Progent's customers by enabling Progent to provide your company more complete solutions for your information system.

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    Progent's Microsoft-certified professionals can assist you to analyze the possible advantages of Hyper-V-based server virtualization for your company, conduct test implementations to validate Hyper-V's operation with your production applications, assess your network infrastructure for smooth performance with virtual server solutions, assist you in migrating to Windows Server 2008 and configuring Windows Hyper-V, train your IT personnel to track and administer Hyper-V, offer expert consulting help for enhancing the protection of your virtual servers, design and validate business continuity processes that optimize network availability, and provide continuing consulting and maintenance including affordable remote troubleshooting and comprehensive Help Desk services.

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    Progent’s staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry experience, at the front lines of IT support, performing a wide range of IT tasks for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices that are incorporated into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not only world-class IT skills, but also a consultant with proven methods for using technical knowledge to solve real-world IT problems rapidly.

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    Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small or mid-size company's production servers in an environment that gives the maximum degree of dependability and scalability and is in addition simple to migrate to another host. ProSight Virtual Hosting services are built on mature virtualization architectures that enable small and midsize businesses with mixed- platform IT systems to save significantly on the costs of capital investments, system maintenance, and network administration while benefiting from enterprise-class reliability and an unprecedented degree of vendor independence.

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    Microsoft Lync Server 2013, renamed Skype for Business, enables businesses of any size to build a manageable and protected communications ecosystem that permits a BYOD computing model with IM, presence, web conferencing with application sharing, and both IP-based and PSTN telephony enabled for a broad range of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts and network integrators can help you to assess the advantages of Lync 2013, create an in-house, cloud-based (with Lync Online) or hybrid model appropriate for your current and future goals, deploy Lync 2013 so as to speed up your return on investment, and deliver live webinar and onsite training to your IT staff and users. Progent offers in-depth expertise in critical pieces of a Lync 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with popular Office and Office 365 applications including Outlook and PowerPoint.

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    Progent can help small and mid-size businesses to provision their remote workforce with transparent integration with public cloud resources.

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    Progent delivered a wireless integration solution that enabled a school to increase efficiency and eliminate the ongoing expense of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for connecting remote sites as far as 2.5 miles apart and can reach even greater distances. This wireless solution offered better performance and reliability than recourse to amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz spectrum it offered immunity to outside interference.

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    For small organizations considering Progent's IT outsourcing, consulting, or technical support offerings, call 800-993-9400 or e-mail information@progent.com.

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    Progent's Cisco certified networking consultants can provide advanced support for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

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    Progent can provide affordable online consulting to assist companies of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon S3, and Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies.

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    System Center 2016 Data Protection Manager offers near-continuous backup and simplified recovery functions for Microsoft networks. SCDPM 2016 offers application-aware backup for key platforms such as SQL Server, Exchange Server and SharePoint, protects Windows and Linux VMs, supports VMs running on Windows Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified consultants can assist organizations of any size to design, implement, manage, and troubleshoot an enterprise-wide backup/restore system powered by System Center 2016 Data Protection Manager. Progent can help you to migrate from an older version of Data Protection Manager or from an outdated system, and Progent can optimize your SCDPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent offers remote or onsite support and can provide as-needed guidance to resolve technical bottlenecks or provide end-to-end project management services to make sure you complete your Data Protection Manager 2016 deployment on time and on budget.

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    Proxim Tsunami On-site Support

    Progent’s wireless professionals can help small organizations design, choose, evaluate, deploy and maintain secure building-to-building wireless bridges that integrate transparently into your IT network while offering a degree of security that equals or excels wired interfaces. Progent offers experience in wireless network products from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can show you how to select and deploy the wireless connectivity solutions that match your company needs.

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    Progent’s Microsoft certified experts provide small and medium size companies enterprise-level consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to deliver critical software rapidly and reliably to specified users, lower product expense and stay compliant by understanding usage profiles, improve Windows security by increasing your awareness of weak points and by delivering targeted patches, manage your mobile workforce through accepted standards independent of connection or geography, and reduce operational expenses by fully exploiting the management capabilities built into Windows. Progent’s SMS consulting professionals can show you how to use SMS economically for automated software and application deployment, security patch control, and asset monitoring management including program and hardware inventory.

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    • 24x7x365 Specialists GIAC Security Audit
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    GIAC (Global Information Assurance Certification) was founded in 1999 to certify the knowledge of computer security experts. GIAC accreditations are acknowledged by companies and government organizations throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants can provide expertise with all of the network security services covered under GIAC certification including auditing infrastructure vulnerability, incident management and response, traffic analysis, web services security and security information and event management (SIEM) solutions.

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    Progent’s IT outsourcing services provide budget-friendly computer support for small businesses. Whether it involves designing network architecture, setting up an internal Help Desk or outsourcing a one, deploying an updated e-mail system, monitoring your network, or developing a web-based eCommerce solution, outsourcing your IT technical services can contain costs and minimize uncertainties, allowing IT service budgets to increase in a more linear and controlled manner than is feasible by building up a large, knowledgeable in-house network support staff. Progent’s Outsourcing White Paper and flyers show how Progent can help you build a secure and robust network architecture for your vital business software based on Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progent’s fault tolerant network experts offer reliability support, disaster recovery planning, network load balancing, 24x7 interoffice access, high-availability Internet connection design, fault-tolerant data center support, and other 24x7 networking support to show your organization design a non-stop environment for mission-critical applications. Progent has the experience to develop affordable, fault-tolerant networks by utilizing the evolving suite of Windows Cluster servers such as Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Exchange Cluster. Progent’s Microsoft and Cisco authorized consultants can help you design a fault tolerant mutli-location network with a completely redundant Internet connection and efficient system load balancing.

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    Microsoft Lync Server 2010 supports IM, Real Presence, voice/video conferencing, desktop sharing, as well as VoIP and traditional public switched telephone network voice communication. Microsoft Lync Server 2010 can enhance the capability of Exchange Server, SharePoint and Office or cloud-based Office 365 and simplify management via integration with Active Directory. Lync can also reduce capital and operational costs by doing away with VoIP equipment and subscription fees, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications consultants can provide remote and onsite support services to assist your company to maintain and troubleshoot your existing Lync 2010 environment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also help you to plan and carry out an efficient Skype for Business upgrade.

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    Microsoft CRM helps small companies build positive customer relationships. Integrated Sales and Customer Service components allow employees to share data to help improve selling success and deliver consistent, effective customer service. Progent can set up the optimal server and communications environment, including local and offsite wireless access, to support MS CRM, and Progent's Experts Team can supply your company with a certified MSCRM professional who can help you integrate Microsoft Dynamics CRM with your marketing or customer support databases.

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    Progent's remote access and wireless synchronization experts can help your business to design and deploy connectivity solutions for remote desktops, notebooks, and smartphones so they integrate tightly with your IT network, allowing your business to optimize the efficiency of your off-site workforce.

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    Progent’s certified Cisco network security consulting professionals offer expert PIX and ASA Firewall consulting support including architecture, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and software policy enforcement, mutlivector attack defense, and secure access services. Ranging from economical, easy-to-install desktop appliances for small and home offices to modular enterprise-class products, Cisco PIX and ASA Firewalls provide advanced protection, performance, and excellent availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a proven, specially designed operating system, eliminating common OS-specific security holes.
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