Immediate Online Technical Support for Augusta-Richmond County Georgia Computer Networks
For organizations located in Augusta-Richmond County Georgia, Progent provides online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, plus the services of CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote support experts offer exceptional leverage because they possess the practical background and have access to the sophisticated tools necessary to resolve most information system issues quickly. Efficient support lowers direct costs because solutions accumulate fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally in indirect costs by minimizing or avoiding system downtime and associated losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive remote consulting know-how is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you pay just for the support that you actually get. Unlike typical remote support firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing avoid situations where fast solutions manage to turn into major tabs. Progent's skill at handling problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized technologies and proven methodologies that permit the maximum degree of efficiency for online technical support and troubleshooting for IT networks of all sizes. Progent's remote service group can link to your company's network without compromising network security.
Progent's proven service database application maintains extensive histories for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the details of services delivered to every customer by any Progent engineer. This history of problems and responses is structured as a readily accessible support database that permits Progent's online support experts to share their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available other vast support knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to arrive at the most efficient resolutions promptly.
Online technical services available from Progent to companies in Augusta-Richmond County Georgia include:
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Authorized MS Windows Expertise
Progent's Microsoft-premier remote service engineers offer network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a wide variety of technology support services including Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration expertise, Microsoft Teams configuration help, Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop consulting and support services to assist your business to install, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services include providing Windows 11 system design and upgrade assistance and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult problems encountered in network infrastructure planning, deployment, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide excellent value since their depth of expertise allows them to find solutions for problems quickly. In common cases, less seasoned service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can connect to your network via advanced on-line support tools in order to perform quick, secure, and economical analysis and repair.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading family of infrastructure devices. Cisco infrastructure consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Cisco Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet APs planning and integration help, Cisco WiFi controllers consulting, Cisco VPN engineering assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide you to complete the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can assist you to identify and quarantine infected servers and endpoints and guard clean resources from being compromised. If your Augusta-Richmond County system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Help
Progent's ransomware recovery consultants can assist your Augusta-Richmond County company to rebuild an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim. Progent's group of IT security specialists have the broad range of skills required to reconstruct all critical components of a compromised system quickly and with minimal data loss. To find out more, see Progent's ransomware cleanup and operational restoration expertise.
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CISM and CISSP Premier System Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions to enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to recuperate rapidly following a serious breach. Security services available from Progent include: comprehensive network security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile connectivity; guarding your email system from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent can provide expert remote support services to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize physical resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Microsoft 365 integration with on-prem Exchange environments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
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UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based support services to cover a broad spectrum of computer technologies such as system architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving network problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service costs.
Important Linux versions for which Progent offers expert support include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware Linux
Ubuntu
ProSight Subscription-based Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, subscription-based services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. The ProSight suite of outsourced network management services covers all critical aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that any potential problems can be addressed before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by providing an environment for performing common tedious jobs. These include health monitoring, update management, automated remediation, endpoint deployment, backup and recovery, A/V response, secure remote access, standard and custom scripts, resource inventory, endpoint status reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your specified IT management personnel and your assigned Progent technical consultant so that emerging problems can be taken care of before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of real-time and in-depth management reporting tools created to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and enable transparent backup and rapid restoration of critical files, applications, system images, plus virtual machines. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, user error, malicious employees, or application glitches. Managed backup services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and give your password you are asked to confirm who you are on a unit that only you have and that is accessed using a separate network channel. A broad selection of devices can be utilized for this second means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. For more information about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Center Services
Progent's Shared Service Desk offers a smooth extension of your core network support staff. End user access to the Service Desk, provision of technical assistance, issue escalation, ticket creation and tracking, efficiency metrics, and maintenance of the service database are cohesive whether issues are resolved by your core IT support organization, by Progent's team, or by a combination. You have unrestricted versatility to expand or reduce your share of IT support work as required. Progent takes care of initial deployment and onboarding of the professional services automation software as well as workflow documentation, validation and education.
To learn more about ProSight Co-Managed Call Desk, go to ProSight Shared Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information network. In addition to maximizing the protection and reliability of your computer network, Progent's patch management services permit your IT team to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:
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Help Desk Call Center Expertise
Progent's Help Desk support alternatives for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or revamping your established one, evaluating or customizing Help Desk application software to handle the unique demands of your company, or adding temporary phone support staff to work with your in-house Help Desk team during unusually busy events like software migrations, major updates, or rolling out new applications.
Progent's Call Center team of seasoned network experts offers your workers in Augusta-Richmond County Georgia fast assistance from an effective support resource with substantial experience providing phone help and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a significant driver of company performance, and Progent's policy is to solve and not merely report IT problems.
- Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group provides remote and in-depth consulting expertise and training in key business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, programming, and education for popular Microsoft applications such as CRM, Project, Microsoft 365 Word, and Office Excel. To learn more on Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center2, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Augusta-Richmond County Georgia remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By detecting looming issues before they evolve into crashes, system monitoring can minimize disruptive and expensive information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments powered by a mix of OS platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Augusta-Richmond County Georgia, Progent's online computer support engineers can deliver professional and economical IT help whenever your organization requires it. More than 20 years of providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair network problems rapidly while eliminating the cost and lost time that comes with on-site support visits.
Even if your Augusta-Richmond County company deals with a regular independent consultant or employs a full time IT staff that know how to handle typical network problems, Progent's Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the experience to solve sudden network emergencies or particularly challenging integration projects.
Features of Progent's Online Network Support for Augusta-Richmond County Georgia
Progent's phone help, Internet-based troubleshooting, network security expertise, and system management services give companies in Augusta-Richmond County Georgia the greatest leverage for your support budget. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and system administration, Progent's experts can deliver your organization world class network support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Augusta-Richmond County Georgia and is also ideal for customers in geographic regions that lack consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad array of Microsoft support utilities, technical databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent provides online help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum charge for phone help and imposes no monthly subscription fee for services provided during normal business hours. This saves you from paying big invoices for quick fixes.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco can provide help from on-staff professionals who have experience in planning, implementing, and supporting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support services include technology integration, MS Exchange Server expertise, network security planning, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise for specific business applications. Support available from the Application Experts Group covers:
Dynamics GP Consulting and Customization
MS Project and Project Online Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Project Management and Application Programming
Apple Mac Consulting
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient one-stop resource for network generalists and specialists, Progent is able to deliver fast, affordable, and thorough information technology solutions that fit the specific needs of your business.
- Sophisticated Remote Connectivity Software
Protected online access permits Progent's service professionals to see precisely what your users see. This makes it easier to produce fast solutions to issues that could otherwise demand an expensive onsite visit. Cutting-edge online access tools and experienced engineers together enable Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Support for Maximum Network Availability
For companies with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained companies whose workers require immediate recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT expertise, refined remote support software, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
- In-depth Expertise in Microsoft's Entire Range of Servers
Progent can provide world-class support for Microsoft's popular server products with services such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2019 integration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you are billed only for received services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has little competition. Companies who utilize trusted freelance consultants or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.