Immediate Remote Technical Support for Augusta-Richmond County Georgia IT Networks
Immediate Online Support for Augusta-Richmond County NetworksFor companies located in Augusta-Richmond County Georgia, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, plus the services of CISA and CISSP-qualified security consultants to handle advanced security architecture and troubleshooting issues.

Progent's online support experts provide excellent leverage because they have the practical background and have access to the advanced tools required to resolve the majority of network issues quickly. This reduces direct costs because solutions use up fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization saves even more in incidental expenses by reducing or avoiding system downtime and associated costs due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote consulting expertise is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent scenarios where fast fixes somehow end up as big bills. Progent's skill at dealing with problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized tools and field-tested methodologies which allow the maximum level of effectiveness for remote consulting and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to access your network remotely without compromising corporate security.

Progent's proven technical support database application includes extensive histories of the support that Progent's customers have been provided. Progent's team engineers have access to the details of assistance provided to every customer by any engineer. This archive of issues and repairs is stored as an easily searchable proprietary database that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft make available other extensive support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online consulting specialists are able to determine optimal solutions quickly.

Remote support services available from Progent to clients in Augusta-Richmond County Georgia include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your backup processes and enable transparent backup and rapid recovery of critical files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services permit your IT team to focus on line-of-business initiatives and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. With 2FA, when you sign into a secured application and give your password you are requested to verify your identity via a device that only you have and that is accessed using a different network channel. A wide range of devices can be utilized as this second form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. For details about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth management reporting tools created to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent consultant so all potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's special online engineering services include:

  • Call Center Services
    Progent's Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Call Center or enhancing your existing one, selecting or enhancing Help Desk software products to handle the particular requirements of your business, or providing temporary phone support personnel to work with your in-house Help Desk Call Center group to handle unusually busy situations like software transitions, major updates, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned information technology professionals offers your clients in Augusta-Richmond County Georgia rapid contact with a reliable technical support resource with years of background providing telephone-based consulting and remote troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a significant enabler of business success, and Progent's goal is to solve and not simply annotate technical issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff provides phone-based professional engineering support and training in key application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, programming, and training for familiar Microsoft business applications including CRM, Project, Microsoft 365 Word, and Office Excel. To learn additional information about Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center2, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Augusta-Richmond County Georgia remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager for your business so your network support is proactive and automated. By exposing possible problems before they evolve into crashes, automated monitoring can minimize inconvenient and costly information system breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or environments powered by a variety of platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Augusta-Richmond County Georgia, Progent's phone-based network support specialists can deliver effective and affordable system help the instant your company requires it. More than two decades of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to repair IT problems rapidly while avoiding the expense and lost time associated with on-site support calls.

Even if your Augusta-Richmond County office works with a regular independent support technician or employs a full time IT staff that know how to handle day-to-day computer issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to address unexpected system emergencies or especially complicated integration problems.

Benefits of Progent's IT Support for Companies in Augusta-Richmond County Georgia
Progent's remote technical help services allow your Augusta-Richmond County organization to have the benefits of on-call, world-class IT support without the cost of managing a full-time IT staff. Your information system will derive greater business worth by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Seamless remote extension of your on-site IT resources
    With most businesses in Augusta-Richmond County Georgia, local computer service resources, whether consisting of independent consultants or a full-time IT staff, can solve the majority of network issues. On the other hand, IT crises may strike when local resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your usual support personnel. In these instances, Progent's online service professionals give you a convenient, quick, and affordable solution to supplement your regular help and to convey valuable knowledge to increase your ability to resolve future issues in-house.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller businesses often rely on individual freelance consultants. While freelance consultants have less overhead than larger consulting companies and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the lack of reserve personnel may force your company to wait for assistance during an IT crisis. As your network expands, network unavailability and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve support experts to insure your IT system remains available.

  • Build a Scalable Basis for Smooth Expansion
    Companies typically begin with an information system created on a shoestring budget. Without a robust framework, slap-dash fixes can get piled on top of an unstable foundation. As a company grows, reliability and expandability issues can impede the productivity of the organization. Such badly designed systems need proper analysis, smart strategic planning, and extensive technical knowledge to evolve to a system infrastructure able to provide the solid foundation to handle current business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations require guidance and technical education to navigate through an increasingly complicated array of technology options capable of promoting business growth and improving productivity. These companies hardly need a network engineer who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can result in a situation where the proposed solution is designed around a profitable technology rather than the true requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to align IT consulting with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT experience, fine tuned support software, and understanding of corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, at the forefront of IT support, performing a broad variety of IT projects for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you are billed only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by each consultant to every client. The discipline of documenting and organizing support activity results in more efficient service and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who won't release the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

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    For businesses that have a combination of Apple Mac and Microsoft Windows desktops, there are two popular alternatives for running Microsoft Windows-only software on a Mac: an external connection to a physical Windows PC or local emulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to attach a Mac to a networked Microsoft Windows-based PC to run Windows programs and access network resources. Virtual PC for Mac emulates Microsoft Windows on an Apple Mac computer so you can use Windows applications directly. Progent's macOS and Mac OS X technology support experts can help your organization to maintain these solutions for running Microsoft Windows programs on your Macs and can in addition help your company to evaluate and configure third-party solutions for Microsoft Windows PC emulation.

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    For companies that have a mix of Apple Mac and Windows computers, there are two basic solutions for running Microsoft Windows-dependent software on macOS or OS X: an external connection to an actual Windows PC or local simulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection for Mac allows you to connect a Mac to a networked Microsoft Windows-powered computer to use Windows software and access network resources. Virtual PC for Mac emulates Microsoft Windows on a Mac system so you are able to use Microsoft Windows applications locally. Progent's Mac technology consultants can assist your organization to manage these solutions for using Windows applications on your Macs and can in addition assist your organization to evaluate and install third-party solutions for Microsoft Windows PC emulation.

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    E-Mail Guard is Progent's economical anti-spam and virus protection solution that offers small companies world-class protection against spam, viruses, DHA attacks, and other types of e-mail-based assaults on IT systems. E-Mail Guard is based on Postini's Perimeter Manager, a full library of web-managed anti-spam and virus protection services that ward off email assaults before they are able to breech the corporate firewall. Perimeter Manager also allows administrators track and manage their email systems, irrespective of server vendor, hardware technology, or data center location.

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