Immediate Remote Troubleshooting for Augusta-Richmond County Georgia Computer Networks
For organizations in Augusta-Richmond County Georgia, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the services of CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting issues.
Progent's remote support engineers provide excellent leverage because they possess the real-world background and have access to the advanced technology necessary to solve the majority of network problems quickly. Efficient support reduces immediate expenses because solutions require minimal chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization saves even more in indirect costs by reducing or eliminating system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly important for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you receive. Unlike typical online service companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick solutions manage to turn into major invoices. Progent's skill at solving technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven methodologies which permit the maximum degree of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to connect to your company's environment remotely without compromising network security.
Progent's powerful service database application stores detailed records of the support that Progent's clients have been provided. Progent's team engineers have access to the history of support rendered to each customer by every engineer. This database of issues and responses is organized as a readily exploitable support database that permits Progent's online technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and working associations with key industry leaders such as Cisco and Microsoft make available additional massive technical support databases and allow quick access to vendors' internal support staff with the result that Progent's remote consulting specialists can come up with the best resolutions quickly.
Remote technical services offered by Progent to clients in Augusta-Richmond County Georgia include:
Certified MS Windows Expertise
Progent's Microsoft-premier online service professionals can provide network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a wide variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration support, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to assist you business to deploy, configure, repair, and manage workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure professionals, and indicates a person's technical skills at the master level. CCIEs can deal with even the most difficult challenges occurring in network infrastructure planning, deployment, maintenance, compliance, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network management tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad experience allows them to resolve problems quickly. In many cases, less seasoned service providers can wrestle for many hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can connect to your network using sophisticated remote support tools to provide quick, safe, and affordable analysis and remediation.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular family of connectivity devices. Cisco technology consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch support, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless APs consulting services, Cisco WiFi controllers support Services, Cisco VPN engineering support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security services to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recuperate rapidly after a damaging breach. Security consulting services offered by Progent cover in depth data security and compliance evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious assaults; configuring firewalls; building safe mechanisms for remote and mobile connectivity; defending your email infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting services to help companies of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online support services to cover a wide array of computer technologies including network infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving network issues enables fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all key areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that any looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Augusta-Richmond County Business Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Call Center programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center staff of veteran information technology professionals offers your customers in Augusta-Richmond County Georgia quick assistance from a large technical support group with extensive background offering phone support and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk perception as a key enabler of company productivity, and Progent's goal is to fix rather than simply record IT problems.
- Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, customization, and training services, visit Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Augusta-Richmond County Georgia online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so your computer support is proactive and automated. By uncovering possible issues before they evolve into downtime, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks based on a variety of OS platforms.
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Augusta-Richmond County Georgia, Progent's phone-based network support engineers are ready to deliver effective and economical IT help the moment your business has to have it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair network problems quickly while avoiding the cost and lost productivity associated with on-site service visits.
Even if your Augusta-Richmond County office works with a regular freelance support technician or employs a full time organization that know how to handle the majority of network issues, Progentís Microsoft certified consultants can still provide an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the time or the experience to address sudden network crises or particularly complex integration projects.
Features of Progent's Remote Computer Services for Augusta-Richmond County Georgia
Progent's online help, Internet-based troubleshooting, system security consulting, and system management services give businesses in Augusta-Richmond County Georgia the greatest leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your organization world class network support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Augusta-Richmond County Georgia and is also ideal for networks in more remote areas that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad array of Microsoft support tools, service databases, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent offers remote support on a per-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for online help and imposes no ongoing retainer for support services delivered during normal business hours. This protects you from paying big invoices for simple fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers the services of on-staff specialists who have skill in designing, implementing, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's core support services consist of technology integration, MS Exchange consulting, system security planning, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise in critical application areas. Support offered by the Application Experts Team includes:
Dynamics GP Support and Customization
MS Project Training
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management and Software Development
MySQL Management Support and Software Design
Apple Mac Help
Amazon MWS Application Development
By offering a full service centralized resource for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that address the unique needs of your company.
- Sophisticated Online Connectivity Software
Protected online access permits Progent's support professionals to see precisely what your users see. This makes it possible to produce quick fixes to issues that might otherwise require an expensive personal service call. State-of-the-art online access tools and experienced technicians combine to enable Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Compatibility with Mainstream VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- Round-the-Clock Support for High System Availability
For businesses with mission-critical applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-conscious companies whose clients require instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT background, fine tuned support software, and familiarity with corporate IT allow companies to avoid the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, at the front lines of IT service, executing a wide range of technical projects for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class technical capability, but also a consultant with proven methods for using technical knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help by the minute. As a result, you owe just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has little competition. Businesses who work with familiar independent service providers or who employ internal support staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.