Immediate Online Support for Augusta-Richmond County IT Networks
Urgent Remote Technical Support for Augusta-Richmond County NetworksFor businesses located in Augusta-Richmond County or anywhere in the state of Georgia, Progent provides remote technical support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote support experts offer exceptional leverage because they have the practical background and are equipped with the advanced technology necessary to solve the majority of information system problems rapidly. This lowers immediate expenses because solutions require fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your location. Your organization benefits even more with indirect expenses by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support know-how is especially valuable in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike typical online support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent scenarios where speedy. minor solutions manage to turn into big tabs. Progent's skill at disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and field-tested methodologies that allow the highest degree of effectiveness for remote consulting and troubleshooting for information networks of any size. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to link to your company's environment without violating system security.

Progent's proven service database system keeps extensive histories of the support that Progent's customers have received. Progent's authorized service personnel have access to the details of services rendered to each client by any engineer. This history of anomalies and resolutions is stored as a conveniently searchable proprietary database that permits Progent's remote support professionals to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft make available other extensive technical support databases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can come up with the best resolutions in the least time.

Remote technical services provided by Progent to companies in Augusta-Richmond County and throughout the state of Georgia include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's top corporations. The ProSight line of network management outsourcing services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and debug their networking hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's background in these important fields of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Help Desk support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Call Center consulting support can support you in building an effective new Help Desk Call Center or revamping your current organization, evaluating or customizing Help Desk Call Center software products to meet the special demands of your company, or adding temporary phone support personnel to work with your existing Call Center resources during high-demand situations such as software migrations, mass updates, or installing brand new applications.

    Progent's Call Center team of veteran information technology experts gives your clients in Augusta-Richmond County or anywhere in the state of Georgia rapid access to an efficient technical support resource with substantial background providing phone support and remote diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a key enabler of business success, and Progent's policy is to solve instead of simply track network issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group offers phone-based advanced consulting expertise and education in key business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Augusta-Richmond County, or anywhere in the state of Georgia, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your environment so that your network support is proactive and automated. By anticipating emerging problems before they grow into network outages, system monitoring can ward off stressful and expensive network failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments that incorporate a combination of platforms.
How Your Augusta-Richmond County Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Augusta-Richmond County or throughout the state of Georgia, Progent's online computer support specialists can provide professional and economical system help the instant your organization has to have it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to fix computer problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your Augusta-Richmond County business deals with a regular freelance support technician or employs a full time organization that know how to handle ordinary computer problems, Progent’s Microsoft certified engineers are available to provide an easy and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the time or the experience to resolve sudden system crises or especially complicated integration projects.

Advantages of Progent's Network Help for Companies in Augusta-Richmond County
Progent's online support services enable your Augusta-Richmond County business to experience the advantages of on-call, expert IT support without the expense of maintaining an in-house IT organization. Your network will acquire added business worth by being more available, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    With most companies in Augusta-Richmond County and throughout Georgia, local network support resources, whether made up of independent consultants or an in-house maintenance staff, can take care of the majority of network problems. On the other hand, IT crises might occur when local resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your onsite support technicians. In these instances, Progent's on-call support professionals provide a convenient, quick, and affordable way to augment your local resources and to convey valuable knowledge to increase your capability to resolve future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller organizations often rely on individual freelance service providers. While independent service people carry less overhead than larger consulting companies and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of fallback help may require your business to wait for assistance during an IT crisis. As your company expands, system downtime and problems with critical software are more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service expertise to insure your network stays available.

  • Build a Solid Foundation for Smooth Expansion
    Organizations typically start with an IT architecture created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get thrown onto a weak foundation. As a network grows, reliability and scalability issues can hinder the productivity of the organization. Such badly built environments require careful analysis, intelligent strategic planning, and wide IT expertise to upgrade to a network infrastructure that can provide the solid foundation to handle vital business demands and simplify downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller businesses need advice and technical training to navigate through an increasingly complex maze of technology alternatives available for promoting business success and enhancing efficiency. These companies do not need a computer engineer who is motivated to resell a certain vendor's technology. Network consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to align technical consulting with the best needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, fine tuned support tools, and understanding of corporate IT enable companies to avoid the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional background, in the trenches of IT support, executing a broad range of technical tasks for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class IT skills, but also a support engineer with proven methods for applying technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services provided during regular working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by every staff member to each client. The practice of detailing and organizing support records results in more efficient service and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.