Fast and Affordable Online Help for Augusta-Richmond County Georgia Computer Systems
For organizations in Augusta-Richmond County Georgia, Progent provides remote technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, plus the services of CISA and CISSP-qualified security experts to handle advanced security design and diagnostic jobs.
Progent's online technical support experts offer excellent leverage because they have the real-world experience and are equipped with the advanced tools required to solve the majority of information system problems quickly. This reduces immediate expenses since service calls accumulate fewer chargeable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company saves additionally in indirect expenses by reducing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting expertise is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical online service organizations, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where fast repairs somehow end up as major tabs. Progent's penchant for solving problems quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized technologies and proven processes that allow the highest level of effectiveness for online engineering help and repair for IT systems of any size. Progent's Technical Response Center can communicate with your system without violating corporate security.
Progent's powerful technical support database application stores thorough documentation for the support that Progent's customers have received. Progent's authorized consultants have access to the history of assistance provided to each client by any consultant. This history of anomalies and responses is structured as an easily accessible support database that allows Progent's online technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit fast access to vendors' internal product engineers so Progent's online service experts are able to come up with optimal solutions quickly.
Online support services provided by Progent to companies in Augusta-Richmond County Georgia include:
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Certified MS Windows Support
Progent's Microsoft-premier remote service professionals can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a broad variety of technology support such as Microsoft Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration expertise, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop services to help you company to install, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 11 planning and migration consulting and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and indicates a consultant's network technology skills at the master level. CCIEs can resolve even the most complex challenges occurring in network design, installation, maintenance, security, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with IOS network management tools and developing workarounds or identifying software patches. CCIEs are an excellent value because their depth of experience enables them to fix problems quickly. In common cases, less seasoned consultants can struggle for hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network using the latest remote support technology to provide efficient, safe, and economical analysis and repair.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular selection of connectivity appliances by providing consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help you to carry out the urgent first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware engineer can help businesses to locate and quarantine infected servers and endpoints and protect undamaged assets from being compromised. If your Augusta-Richmond County network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Help
Progent's ransomware recovery experts can help your Augusta-Richmond County business to rebuild a system damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's team of IT security experts have the broad range of knowledge necessary to rebuild all critical components of a targeted system quickly and with minimal data loss. To learn more, see Progent's ransomware cleanup and business continuity expertise.
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CISM and CISSP Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection services to bolster the safety of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your business to clean up quickly after a damaging breach. Security solutions available from Progent cover thorough data security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; setting up firewalls; establishing safe mechanisms for remote and mobile access; defending your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
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Cloud Integration

Progent offers advanced remote consulting to help organizations of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine local resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services such as Microsoft 365 integration with local Exchange environments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering applications and services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the underlying IP network.
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UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote support services to address a wide spectrum of information technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in environments that include Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.
Major Linux variants for which Progent can provide expertise include:
RedHat
SUSE Linux
Debian GNU/Linux
Slackware Linux
Ubuntu
ProSight Subscription-based Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, subscription-based managed services intended to allow small and medium-size organizations to benefit from the same advanced technology used by many of the world's top corporations. The ProSight series of network monitoring and management services addresses all key areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all potential problems can be resolved before they can disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for monitoring and managing your client-server infrastructure by offering an environment for streamlining common time-consuming tasks. These include health checking, update management, automated remediation, endpoint configuration, backup and restore, anti-virus protection, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alarm to your designated IT personnel and your Progent technical consultant so that emerging problems can be fixed before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of in-depth reporting plug-ins created to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup product companies to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup operations and enable transparent backup and fast restoration of critical files/folders, applications, system images, plus virtual machines. ProSight DPS lets you recover from data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, human error, malicious insiders, or application glitches. Managed backup services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected application and give your password you are asked to verify your identity via a unit that only you have and that is accessed using a separate network channel. A wide selection of out-of-band devices can be used as this second form of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple validation devices. For details about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services.
- ProSight Shared Support: Outsourced and Co-managed Help Center Services
Progent's Shared Help Desk Service offers a smooth extension of your in-house IT support resources. Client interaction with the Service Desk, delivery of support services, issue escalation, trouble ticket creation and tracking, efficiency measurement, and management of the support database are cohesive whether issues are taken care of by your in-house IT support resources, by Progent's team, or both. You have unrestricted flexibility to extend or shrink your part of technical support work as needed. Progent provides initial installation and onboarding of the professional services automation (PSA) software as well as workflow documentation, testing and education.
To learn more about ProSight Shared Call Desk, refer to ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. Besides maximizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business initiatives and activities that derive the highest business value from your information network. Find out more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Progent's rates for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:
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Help Desk Call Center Support
Progent's Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center staff of veteran information technology consultants gives your computer users in Augusta-Richmond County Georgia rapid communication with a dependable support group with extensive background providing telephone-based consulting and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk the reputation as a key contributor to company success, and Progent's policy is to fix rather than simply report IT problems.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides online and in-depth engineering expertise and training in special business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To learn more information about Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center2, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Augusta-Richmond County Georgia remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to accommodate your environment so that your IT support is proactive and automated. By exposing looming trouble spots before they expand into network outages, system monitoring can avoid stressful and costly network crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or networks that support a variety of platforms.
How Your Augusta-Richmond County Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Augusta-Richmond County Georgia, Progent's phone-based network support specialists can provide expert and cost-effective IT help whenever your organization requires it. More than 20 years of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to fix network problems rapidly while eliminating the cost and lost time that comes with on-site support visits.
Even if your Augusta-Richmond County company has a regular freelance support technician or maintains an in-house organization that know how to handle ordinary network problems, Progent's Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to solve sudden network emergencies or particularly challenging integration problems.
Benefits of Progent's Network Help for Companies in Augusta-Richmond County Georgia
Progent's online IT consulting services enable your Augusta-Richmond County business to experience the advantages of timely, expert network support without the expense of managing a full-time IT staff. Your information system will derive added business value by being increasingly reliable, efficient, and secure. Benefits to your company include:
- Seamless remote extension of your local support resources
With most companies in Augusta-Richmond County Georgia, nearby computer service resources, whether made up of freelance consultants or an internal IT staff, can solve the majority of technical problems. However, serious problems might strike when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these instances, Progent's online support specialists provide an easy, quick, and budget-friendly way to supplement your regular resources and to pass on valuable information to improve your capability to deal with downstream issues in-house.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller organizations commonly depend on individual freelance service providers. While freelance service people carry smaller internal costs than larger support organizations and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the lack of fallback personnel may force your business to go without help during an emergency. As your company expands, network downtime and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve service experts to insure your IT system remains available.
- Build a Scalable Foundation for Seamless Expansion
Businesses often begin with an IT architecture implemented on a modest budget. Lacking a scalable framework, slap-dash fixes can get piled onto a shaky foundation. As a network grows, stability and expandability problems can hinder the success of the organization. These badly designed environments need careful assessment, smart strategic planning, and broad-based IT expertise to evolve to a system architecture that can provide the solid foundation to handle vital business requirements and simplify future expansion.
- Interact with Solution Providers Instead of Technology Vendors
Smaller organizations need guidance and technical education to navigate through an ever more complicated maze of technology options available for accelerating business success and improving productivity. These companies hardly need a network engineer who is trying to sell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the recommended
solution is designed around a predetermined product rather than the true needs of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to match IT consulting with the real needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT background, fine tuned support software, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
- Proven Methodology
Progent's staff of Microsoft and Cisco Certified experts average more than ten years of hands-on professional experience, in the trenches of IT service, performing a wide range of technical tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This means that you get not only world-class technical capability, but also a consultant with field-tested approaches for using computer knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits by the minute. Consequently, you are charged just for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during normal working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every consultant to each client. The practice of documenting and organizing support records results in more efficient service and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who won't release the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.