Fast and Affordable Remote Support for Augusta-Richmond County Georgia Computer Networks
For companies in Augusta-Richmond County Georgia, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve most information system issues rapidly. This lowers direct costs since solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally in indirect costs by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.
Progent's billing model for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike typical remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where speedy. minor fixes manage to turn into large tabs. Progent's skill at dealing with technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and proven methodologies that ensure the highest level of effectiveness for remote help and troubleshooting for IT networks of any size. Progent provides secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to communicate with your company's computer system remotely without breaching corporate security.
Progent's sophisticated technical support reporting system stores detailed histories describing the support that Progent's customers have received. Progent's team service personnel have the benefit of the details of support delivered to each client by every engineer. This history of problems and responses is organized as a readily searchable proprietary database that allows Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast response from vendors' internal engineering staff so Progent's online consulting specialists can arrive at optimal resolutions quickly.
Remote support offered by Progent to customers in Augusta-Richmond County Georgia include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online service professionals can deliver network repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help your company with a broad range of platform support such as Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop support services to help your company to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 planning and upgrade assistance and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and certifies an individual's networking knowledge at the master level. Cisco-qualified CCIEs can deal with even the most complex problems associated with network design, deployment, maintenance, security, and troubleshooting. CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with IOS Software network administration utilities and coming up with workarounds or identifying program patches. CCIEs represent an exceptional cost-effectiveness because their broad experience allows them to resolve problems quickly. In common instances, less qualified consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your network using sophisticated remote support tools in order to provide quick, safe, and economical analysis and repair.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular selection of infrastructure appliances by delivering services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide organizations to carry out the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can assist businesses to identify and quarantine infected devices and protect clean resources from being compromised. If your Augusta-Richmond County system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Help
Progent's ransomware recovery consultants can help your Augusta-Richmond County business to rebuild a system breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's group of cybersecurity experts bring the broad range of skills necessary to reconstruct all critical facets of a compromised network quickly and with minimal data loss. To find out more, visit Progent's ransomware removal and business continuity services.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISM and CISSP security and compliance consultants can provide a range of system protection solutions that can strengthen the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your business to recover quickly after a serious breach. Security support services offered by Progent cover comprehensive information security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile access; securing your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting services to help companies of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help your IT team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Microsoft 365 integration with on-prem Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online support services to cover a broad range of information technologies such as network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in networks that incorporate Linux with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading corporations. The ProSight line of network monitoring and management services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and enable non-disruptive backup and fast restoration of critical files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human error, malicious employees, or application bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the security and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Find out more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured application and enter your password you are requested to verify who you are on a device that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be used as this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For details about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time and in-depth reporting plug-ins created to work with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Augusta-Richmond County Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center service offerings for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk or improving your existing organization, evaluating or customizing Help Desk software to handle the unique needs of your company, or providing occasional online personnel to supplement your internal Call Center resources to handle unusually busy scenarios like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk staff of veteran information technology experts gives your customers in Augusta-Richmond County Georgia instant assistance from a reliable technical support resource with years of experience offering telephone-based help and remote repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a significant contributor to company performance, and Progent's goal is to fix and not merely record network issues.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Group offers remote advanced consulting expertise and education in special application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for familiar Microsoft applications such as CRM, MS Project, Office Word, and Office Excel. To learn more information concerning Progent's expertise, custom development, and training services, see Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center2, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Augusta-Richmond County Georgia online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager for your environment so that your network support is proactive rather than reactive. By exposing emerging issues before they evolve into downtime, proactive monitoring can avoid disruptive and costly service breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems powered by multiple OS platforms.
To contact Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Augusta-Richmond County Georgia, Progent's phone-based computer support specialists are ready to deliver professional and affordable IT help the moment your company requires it. Over two decades of delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online access tools to fix network problems quickly while avoiding the expense and lost time associated with on-site support visits.
Even if your Augusta-Richmond County office works with a local freelance support technician or employs an in-house organization that can deal with ordinary network issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your local resources for situations when your regular service personnel either lack the time or the expertise to solve sudden system crises or particularly complex integration problems.
Details of Progent's Remote Network Services for Augusta-Richmond County Georgia
Progent's phone support, remote repair, network security consulting, and network administration services offer businesses in Augusta-Richmond County Georgia the greatest leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's professionals can provide your company enterprise-level network support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Augusta-Richmond County Georgia and is also ideal for customers in more remote areas that lack consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a wide selection of Microsoft support utilities, service information, and continuing education.
- Per Minute Rates to Reduce Costs
Progent offers remote help on a by-the-minute basis, so you pay only for the support you use. Progent has no minimum charge for phone service and requires no monthly subscription fee for services provided during regular working hours. This saves you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers help from on-staff specialists who have experience in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to build fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings include technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Experts group offers in-depth consulting support in specific business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Management Support and Software Design
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service one-stop resource for network generalists and specialists, Progent can tailor fast, inexpensive, and thorough information technology solutions that fit the special needs of your business.
- Sophisticated Remote Access Tools
Secure online access allows Progent's support experts to observe exactly what your customers see. This makes it possible to find quick fixes to issues that might otherwise require an expensive onsite visit. Cutting-edge remote access tools and experienced technicians together allow Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online support and automated system analysis.
- Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Support for High Network Uptime
For companies with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained companies whose workers require immediate access to a Help Desk service with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical expertise, refined remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent offers in-depth support for Microsoft's powerful server products with services such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 maintenance, MS Exchange 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be tempted to allow less critical problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local service firms who offer scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation sent by every staff member to each client. The practice of documenting and archiving support activity allows more efficient support and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can save your information network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.