Fast Online Help for Augusta-Richmond County Information Networks
Immediate Online Support for Augusta-Richmond County NetworksFor organizations in Augusta-Richmond County or anywhere in the state of Georgia, Progent provides remote technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's online support experts provide excellent leverage due to the fact that they have the practical experience and have access to the advanced tools necessary to resolve the majority of information system issues rapidly. Efficient support lowers direct costs since service calls use up fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company saves additionally with indirect expenses by minimizing or eliminating system outages and associated losses stemming from business disruption, upset clients, idle workers, and distracted management. Progent's extensive remote technical support experience is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the support that you receive. In contrast to typical online service firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with scenarios where speedy. minor repairs manage to turn into large bills. Progent's penchant for dealing with technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized technologies and field-proven methodologies that permit the highest degree of effectiveness for online engineering help and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to link to your company's system remotely without compromising corporate security.

Progent's sophisticated service reporting system stores extensive documentation of the service that Progent's customers have been provided. Progent's staff service personnel have access to the history of support provided to each customer by every consultant. This history of problems and resolutions is stored as a conveniently accessible internal database that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with key industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's remote service experts can come up with optimal resolutions quickly.

Remote technical support services offered by Progent to clients in Augusta-Richmond County and throughout the state of Georgia include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all key aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity appliances like switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Billing charges for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special areas of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent’s Help Desk sharing services allow your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology consultants provides your customers in Augusta-Richmond County or anywhere in the state of Georgia quick contact with an effective technical support group with extensive experience offering telephone-based help and online repair service for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk the reputation as a major driver of business performance, and Progent's policy is to solve and not just report technical problems.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group provides remote and in-depth engineering expertise and education in key business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Augusta-Richmond County, or anywhere in the state of Georgia, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your business so your IT support is proactive rather than reactive. By detecting emerging problems before they evolve into crashes, automated monitoring can avoid inconvenient and costly information system breakdowns. Progent can also use network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or networks that incorporate a mix of platforms.
How Your Augusta-Richmond County Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Augusta-Richmond County or throughout the state of Georgia, Progent's online network support engineers are ready to provide professional and economical IT support the instant your company needs it. More than 15 years of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair computer problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Augusta-Richmond County company has a regular independent support technician or maintains a full time organization that know how to handle typical network issues, Progent’s Microsoft certified engineers can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to handle unexpected network emergencies or especially challenging integration problems.

Features of Progent's Remote Network Services for Augusta-Richmond County
Progent's phone help, Internet-based repair, network security consulting, and network administration services give companies in Augusta-Richmond County or anywhere in the state of Georgia unparalleled leverage for your support investment. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's experts can provide your business world class IT support while allowing you to avoid the expense and administration overhead of running a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical background, refined remote support software, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.