Fast and Affordable Online Technical Support for Augusta-Richmond County Georgia Information Networks
Urgent Remote Consulting for Augusta-Richmond County NetworksFor businesses located in Augusta-Richmond County Georgia, Progent provides online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the services of CISSP-certified security experts to handle high-level security design and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage because they have the practical background and have access to the sophisticated technology required to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since solutions require fewer billable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your company benefits additionally with incidental expenses by reducing or eliminating system outages and related losses resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support know-how is especially important for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay only for the support that you receive. In contrast to typical remote service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from situations where speedy. minor solutions manage to turn into major tabs. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of customized tools and field-proven methodologies that ensure the highest degree of effectiveness for remote technical support and troubleshooting for computer networks of any size. Progent's online support team can communicate with your company's environment without violating network security.

Progent's sophisticated customer support reporting application includes comprehensive records describing the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of services rendered to each client by any Progent consultant. This archive of anomalies and responses is organized as a readily searchable internal knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick response from vendors' in-house product engineers so Progent's remote service experts are able to determine the best solutions promptly.

Remote services offered by Progent to clients in Augusta-Richmond County Georgia include:

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and enable transparent backup and rapid restoration of critical files/folders, apps, system images, plus virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human error, malicious insiders, or software glitches. Managed services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic information system. Besides maximizing the protection and functionality of your computer network, Progent's software/firmware update management services allow your IT staff to concentrate on more strategic initiatives and tasks that deliver maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a protected application and give your password you are requested to verify who you are on a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be used as this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. To learn more about Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth reporting plug-ins created to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables clients to complete critical projects economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk staff of experienced information technology consultants offers your clients in Augusta-Richmond County Georgia fast contact with an effective network service resource with substantial experience offering phone consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center perception as a key driver of company performance, and Progent's aim is to resolve instead of just report IT issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Group offers online professional engineering support and education in key business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more about Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Augusta-Richmond County Georgia online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to suit your business so your IT support is proactive rather than reactive. By exposing possible problems before they expand into full-scale emergencies, automated monitoring can ward off inconvenient and expensive information system failures. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that incorporate a variety of platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Augusta-Richmond County Georgia, Progent's online computer support engineers can provide expert and economical IT support the instant your business requires it. More than 20 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve network problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Augusta-Richmond County organization has a local freelance support technician or maintains a full time IT staff that know how to handle ordinary computer problems, Progent's Microsoft certified consultants can still offer an easy and transparent remote expansion of your local resources in cases when your usual service personnel either lack the availability or the knowledge to deal with unexpected network crises or particularly tough integration problems.

Features of Progent's Remote Computer Support for Augusta-Richmond County Georgia
Progent's phone support, remote repair, network security consulting, and network management services give offices in Augusta-Richmond County Georgia the greatest leverage for your support budget. Whether you require occasional phone support and remote network repair or ongoing Help Desk services and system management, Progent's experts can provide your organization world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT knowledge, refined remote support tools, and understanding of corporate IT allow companies to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, at the forefront of IT support, executing a wide range of IT projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This guarantees that you get not only expert IT help, but also a support engineer with proven methods for using technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits per minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services delivered during regular business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you won't be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Companies who utilize familiar independent service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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