Fast Online Help for Augusta-Richmond County Information Networks
Immediate Online Technical Support for Augusta-Richmond County NetworksFor companies located in Augusta-Richmond County or anywhere in the state of Georgia, Progent provides online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support experts offer exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology needed to solve the majority of network issues quickly. This lowers direct expenses because solutions require minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company saves even more with incidental expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is particularly important for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you owe just for the support that you actually get. Unlike many online service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and clean policy for billing avoid situations where fast solutions somehow turn into large tabs. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized tools and field-tested methodologies which ensure the highest degree of efficiency for remote consulting and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to communicate with your company's environment remotely without breaching system security.

Progent's advanced technical support reporting application maintains comprehensive records for all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of support delivered to every Progent client by any Progent consultant. This database of issues and repairs is structured as a conveniently retrievable internal database that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and allow quick access to vendors' in-house support staff so Progent's online consulting specialists are able to arrive at the most efficient resolutions in the least time.

Remote services available from Progent to customers in Augusta-Richmond County and throughout the state of Georgia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same best-of-breed technology used by many of the industry's leading corporations. The ProSight suite of IT management outsourcing services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Expertise
    Progent's Call Center programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are a convenient solution for businesses who lack the money or time to assemble and manage an in-house Call Center but who need quick communication with a reliable Call Center with proficient telephone support plus the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk Call Center or improving your current organization, evaluating or customizing Help Desk Call Center software products to handle the special demands of your business, or providing occasional online personnel to reinforce your in-house Help Desk group to handle demanding situations such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk team of experienced information technology consultants provides your customers in Augusta-Richmond County or anywhere in the state of Georgia rapid communication with a dependable technical support resource with extensive experience providing phone consulting and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk recognition as a significant contributor to business success, and Progent's goal is to fix and not just annotate technical problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers remote advanced consulting support and education in key application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Augusta-Richmond County, or anywhere in the state of Georgia, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so your IT support is proactive rather than reactive. By exposing potential issues before they cause network outages, proactive monitoring can avoid stressful and costly network breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate a mix of OS platforms.
How Your Augusta-Richmond County Company Can Contact Progent's Online Service Experts
To contact Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Augusta-Richmond County or throughout the state of Georgia, Progent's phone-based computer support specialists are ready to provide professional and cost-effective IT help the moment your company has to have it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to repair computer problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.

Even if your Augusta-Richmond County company has a regular freelance support technician or maintains an in-house IT staff that can handle day-to-day computer issues, Progentís Microsoft certified engineers can still offer an easy and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the expertise to fix unexpected system crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Companies in Augusta-Richmond County
Progent's remote network troubleshooting services enable your Augusta-Richmond County organization to experience the benefits of immediate, enterprise-level network support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic worth by becoming increasingly available, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site support resources
    For most businesses in Augusta-Richmond County and throughout Georgia, nearby computer service providers, whether consisting of outside consultants or an internal IT staff, can resolve the majority of network issues. However, IT crises may spring up when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your local service personnel. In these situations, Progent's on-call support experts give you a convenient, fast, and budget-friendly way to augment your regular help and to transfer valuable knowledge to increase your ability to resolve future problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller companies often depend on individual freelance service providers. While freelance consultants carry less overhead than larger service companies and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of backup help may require your company to wait for assistance during an emergency. As your company expands, network unavailability and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve support expertise to make sure your network remains up and running.

  • Build a Solid Foundation for Smooth Growth
    Organizations often start with an information system created on a modest budget. Without a strong framework, band-aid repairs can get thrown on top of a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the business. Such poorly designed systems require proper assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to deliver the stable foundation to handle vital business demands and simplify future growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller offices require advice and technical education to navigate through an ever more complicated maze of technology options capable of promoting business growth and enhancing productivity. These companies hardly need a network consultant who is motivated to sell a certain vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is built around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align IT consulting with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical expertise, refined remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Entire Line of Server Platforms
    Progent offers world-class support for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 moves, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help by the minute. As a result, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be forced to permit minor problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by every consultant to every customer. The practice of documenting and archiving service records results in more effective support and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from stressful and expensive service losses.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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