Immediate Remote Support for Augusta-Richmond County Computer Systems
Urgent Online Technical Support for Augusta-Richmond County NetworksFor businesses in Augusta-Richmond County or anywhere in the state of Georgia, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's remote support engineers offer exceptional leverage because they have the practical background and have access to the advanced technology necessary to resolve most network problems rapidly. Efficient support lowers direct expenses because service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization saves even more in indirect costs by minimizing or avoiding system downtime and related costs due to business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online technical support expertise is especially helpful in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges by the minute for phone consulting, so you owe only for the support that you receive. In contrast to typical remote service organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing save you from situations where fast fixes manage to turn into substantial bills. Progent's penchant for handling problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested processes that promote the highest level of effectiveness for remote engineering help and repair for IT networks of any size. Progent offers protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's remote service group to interface to your company's system remotely without breaching corporate security.

Progent's advanced service database system keeps thorough documentation describing all service that Progent's customers have received. Progent's authorized engineers have access to the details of all help rendered to every Progent client by any engineer. This archive of problems and responses is organized as an easily retrievable proprietary database that allows Progent's remote technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online service experts can determine optimal resolutions quickly.

Online support available from Progent to clients in Augusta-Richmond County and anywhere in the state of Georgia include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Billing rates for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to complete critical projects economically and on schedule. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk service options for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are intended for organizations who lack the budget to assemble and manage an internal Help Desk Call Center but who require quick response from an effective Help Desk with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk consulting services can aid you in building an efficient new Help Desk Call Center or revamping your current one, selecting or modifying Help Desk Call Center application software to address the particular needs of your corporation, or adding occasional phone support staff to supplement your existing Help Desk Call Center group during high-demand situations like software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk staff of seasoned network experts offers your computer users in Augusta-Richmond County or anywhere in the state of Georgia fast assistance from an efficient technical support group with substantial background providing phone consulting and online repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center perception as a major enabler of business productivity, and Progent's aim is to resolve rather than just report IT problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group provides phone-based professional consulting expertise and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Augusta-Richmond County, or anywhere in the state of Georgia, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By spotting emerging issues before they evolve into downtime, proactive monitoring can avoid disruptive and expensive network failures. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems powered by a combination of OS platforms.
How Your Augusta-Richmond County Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Augusta-Richmond County or throughout the state of Georgia, Progent's phone-based computer support engineers are ready to deliver professional and economical IT support the moment your organization needs it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to solve network problems quickly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Augusta-Richmond County business relies on a local freelance consultant or maintains a full time IT staff that know how to deal with the majority of computer problems, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to deal with sudden system emergencies or particularly complicated integration problems.

Details of Progent's Remote Network Support for Augusta-Richmond County
Progent's online help, Internet-based repair, network security consulting, and network management services offer businesses in Augusta-Richmond County or anywhere in the state of Georgia unparalleled leverage for your IT investment. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk outsourcing services and network management, Progent's professionals can deliver your office enterprise-level network support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical knowledge, refined remote support tools, and familiarity with enterprise networking enable companies to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.