Fast and Affordable Remote Help for Augusta-Richmond County Computer Networks
For companies located in Augusta-Richmond County or anywhere in Georgia, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced technology needed to solve most information system issues rapidly. This lowers immediate expenses since solutions require minimal billable consulting minutes. Online help also avoids the cost of sending an engineer to your site. Your company benefits even more in indirect costs by minimizing or eliminating network outages and associated costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support know-how is particularly helpful for businesses that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are charged just for the support that you receive. In contrast to many remote service organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean model for pricing do away with scenarios where fast repairs manage to turn into major invoices. Progent's skill at disposing of technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven methodologies which promote the highest degree of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's online support team to access your environment without compromising network security.
Progent's proven technical support reporting application includes detailed records of the support that Progent's customers have received. Progent's staff engineers have access to the details of services provided to every Progent client by any Progent engineer. This archive of issues and fixes is stored as an easily accessible internal database that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's extensive list of certifications and working associations with key vendors including Cisco and Microsoft open up other vast technical support databases and allow fast access to vendors' internal engineering staff so Progent's online service specialists can arrive at the best resolutions promptly.
Online technical support services offered by Progent to businesses in Augusta-Richmond County and anywhere in the state of Georgia include:
Certified MS Windows Support
Progent's Microsoft-expert online service experts offer computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2013 design,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop services to assist your company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure engineers, and validates a person's network technology skills at the expert level. CCIEs can handle the most complex issues surrounding network planning, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and developing workarounds or locating program updates. Cisco CCIEs offer exceptional cost-effectiveness since their depth of expertise allows them to find solutions for problems rapidly. In many instances, less qualified engineers can struggle for hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can communicate with your network using sophisticated remote support tools to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular family of infrastructure appliances. Cisco networking consulting provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Access Points engineering expertise, Cisco WiFi controllers support Services, Cisco VPN and Security Consulting support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of security services to strengthen the immunity of your Windows, macOS and OS X, or Linux network against internal or external threats or assist you to clean up quickly after a serious breach. Security support services offered by Progent cover thorough information security and compliance assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from malicious attacks; configuring firewalls; designing safe techniques for off-site and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent offers expert online consulting support to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine physical resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to address a broad spectrum of computer technologies such as network infrastructure, email solutions, network and process security, plus UNIX and Windows integration. For server hardware economization and easy management in environments that incorporate Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux environments. Progent's team-based methodology for solving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including filtering, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and comprehensive security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Augusta-Richmond County Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the money or time to create an internal Call Center but who require quick access to a reliable Help Desk Call Center with proficient telephone support plus the ability to escalate the most challenging tasks to high-level consultants.
Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk or revamping your established one, identifying or enhancing Help Desk Call Center application software to handle the unique demands of your business, or providing temporary phone support staff to work with your internal Help Desk group to handle high-demand situations such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced network consultants offers your workers in Augusta-Richmond County or anywhere in the state of Georgia rapid access to a dependable support group with years of experience delivering phone consulting and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center recognition as a crucial enabler of company success, and Progent's target is to solve and not simply track IT issues.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Group provides online and in-depth consulting expertise and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Augusta-Richmond County, or anywhere in the state of Georgia, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so your network support is proactive rather than reactive. By spotting emerging trouble spots before they result in crashes, remote monitoring can avoid stressful and costly information system failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support a variety of platforms.
To contact Progent about urgent remote help with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Augusta-Richmond County or throughout the state of Georgia, Progent's phone-based computer support specialists are ready to deliver expert and economical IT support whenever your company requires it. More than a decade of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to solve IT problems rapidly while eliminating the cost and lost productivity associated with in-person support calls.
Even if your Augusta-Richmond County office relies on a local independent support technician or employs a full time organization that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to address sudden network emergencies or especially tough integration problems.
Features of Progent's Online Network Services for Augusta-Richmond County
Progent's online help, remote repair, system security consulting, and network management services give offices in Augusta-Richmond County or anywhere in the state of Georgia unparalleled leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's professionals can provide your organization world class network support while permitting you to avoid the expense and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Augusta-Richmond County and is also ideal for networks in geographic areas of Georgia that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide selection of Microsoft support utilities, service databases, and continuing education.
- By the Minute Rates to Reduce Costs
Progent offers remote support on a per-minute basis, so you pay only for the services you use. Progent has no minimum charge for phone support and imposes no ongoing subscription fee for services delivered during regular working hours. This saves you from facing big bills for routine repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide access to on-staff specialists with skill in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core consulting services consist of system integration, MS Exchange Server consulting, corporate security planning, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting expertise for critical business applications. Support offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
MS Project Support
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management Support and Software Development
MySQL Project Management and Software Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service centralized resource for network generalists and application experts, Progent can tailor timely, affordable, and comprehensive information technology solutions that align with the special needs of your business.
- State of the Art Online Access Tools
Secure remote access allows Progent's service experts to observe exactly what your users see. This makes it possible to find fast fixes to problems that might otherwise require a costly personal service call. Sophisticated remote access software and experienced technicians combine to enable Progent to resolve most IT issues quickly and economically. Progent is a pioneer in online support and remote network monitoring.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Service for Maximum Network Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-conscious companies whose clients require instant access to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT experience, refined support software, and understanding of corporate IT enable companies to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, in the trenches of IT support, performing a broad range of technical projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not only world-class IT capability, but also a consultant with field-tested methods for using computer knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help per minute. As a result, you pay only for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick repairs so you will not be tempted to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by each staff member to every customer. The practice of detailing and organizing support records allows more effective service and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.