Fast and Affordable Remote Help for Augusta-Richmond County Computer Networks
Immediate Phone Consulting for Augusta-Richmond County NetworksFor companies located in Augusta-Richmond County or anywhere in Georgia, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced technology needed to solve most information system issues rapidly. This lowers immediate expenses since solutions require minimal billable consulting minutes. Online help also avoids the cost of sending an engineer to your site. Your company benefits even more in indirect costs by minimizing or eliminating network outages and associated costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support know-how is particularly helpful for businesses that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are charged just for the support that you receive. In contrast to many remote service organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean model for pricing do away with scenarios where fast repairs manage to turn into major invoices. Progent's skill at disposing of technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven methodologies which promote the highest degree of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's online support team to access your environment without compromising network security.

Progent's proven technical support reporting application includes detailed records of the support that Progent's customers have received. Progent's staff engineers have access to the details of services provided to every Progent client by any Progent engineer. This archive of issues and fixes is stored as an easily accessible internal database that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's extensive list of certifications and working associations with key vendors including Cisco and Microsoft open up other vast technical support databases and allow fast access to vendors' internal engineering staff so Progent's online service specialists can arrive at the best resolutions promptly.

Online technical support services offered by Progent to businesses in Augusta-Richmond County and anywhere in the state of Georgia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including filtering, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and comprehensive security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the money or time to create an internal Call Center but who require quick access to a reliable Help Desk Call Center with proficient telephone support plus the ability to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk or revamping your established one, identifying or enhancing Help Desk Call Center application software to handle the unique demands of your business, or providing temporary phone support staff to work with your internal Help Desk group to handle high-demand situations such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced network consultants offers your workers in Augusta-Richmond County or anywhere in the state of Georgia rapid access to a dependable support group with years of experience delivering phone consulting and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center recognition as a crucial enabler of company success, and Progent's target is to solve and not simply track IT issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group provides online and in-depth consulting expertise and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Augusta-Richmond County, or anywhere in the state of Georgia, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so your network support is proactive rather than reactive. By spotting emerging trouble spots before they result in crashes, remote monitoring can avoid stressful and costly information system failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support a variety of platforms.
How Your Augusta-Richmond County Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote help with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Augusta-Richmond County or throughout the state of Georgia, Progent's phone-based computer support specialists are ready to deliver expert and economical IT support whenever your company requires it. More than a decade of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to solve IT problems rapidly while eliminating the cost and lost productivity associated with in-person support calls.

Even if your Augusta-Richmond County office relies on a local independent support technician or employs a full time organization that know how to deal with ordinary network problems, Progent’s Microsoft and Cisco certified consultants can provide a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to address sudden network emergencies or especially tough integration problems.

Features of Progent's Online Network Services for Augusta-Richmond County
Progent's online help, remote repair, system security consulting, and network management services give offices in Augusta-Richmond County or anywhere in the state of Georgia unparalleled leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's professionals can provide your organization world class network support while permitting you to avoid the expense and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT experience, refined support software, and understanding of corporate IT enable companies to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, in the trenches of IT support, performing a broad range of technical projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not only world-class IT capability, but also a consultant with field-tested methods for using computer knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help per minute. As a result, you pay only for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick repairs so you will not be tempted to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by each staff member to every customer. The practice of detailing and organizing support records allows more effective service and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.