Fast and Affordable Remote Troubleshooting for Augusta-Richmond County Georgia Computer Systems
For organizations located in Augusta-Richmond County Georgia, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex networking problems, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's online technical support experts provide excellent leverage because they possess the real-world background and have access to the advanced tools required to resolve the majority of network issues rapidly. This lowers direct costs since solutions accumulate fewer billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your company benefits additionally in indirect expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting expertise is particularly important for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's pricing model for remote support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike many remote support companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing prevent scenarios where fast repairs somehow turn into substantial tabs. Progent's penchant for handling problems quickly means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized technologies and proven methodologies which allow the highest level of efficiency for online consulting and repair for computer systems of all sizes. Progent provides protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to link to your environment without breaching system security.
Progent's advanced technical support reporting application stores detailed documentation of the support that Progent's clients have received. Progent's team service personnel have access to the specifics of all help delivered to each Progent client by any engineer. This database of issues and repairs is structured as a conveniently retrievable support database that permits Progent's remote support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft make available additional vast technical databases and allow fast response from manufacturers' internal product engineers with the result that Progent's online service experts can determine the best resolutions in the least time.
Remote services available from Progent to businesses in Augusta-Richmond County Georgia include:
Certified Windows Experts
Progent's Microsoft-expert online support experts can deliver network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a broad range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services include offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and certifies a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs can handle even the most complex problems encountered in network infrastructure planning, deployment, maintenance, compliance, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of expertise permits them to find solutions for problems rapidly. In common instances, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can connect to your environment via advanced remote support tools in order to provide quick, secure, and affordable analysis and repair.
Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.
Progent locations in Eastern Georgia
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's popular family of networking appliances by delivering consulting services that include:
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security services to strengthen the immunity of your Windows, Apple macOS and OS X, or Linux environment against attacks or help your company to recuperate quickly after a serious breach. Security consulting services offered by Progent cover in depth data security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm assaults; integrating firewalls; building secure architectures for remote and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a wide spectrum of information technologies such as system architecture, messaging solutions, network and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for solving network issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency remote help analyzing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services designed to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. The ProSight suite of network monitoring and management services addresses all key aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Augusta-Richmond County Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or improving your established organization, identifying or enhancing Help Desk Call Center software to address the particular needs of your company, or providing temporary online staff to supplement your existing Help Desk Call Center team to deal with demanding situations like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk staff of seasoned network consultants offers your clients in Augusta-Richmond County Georgia instant communication with a dependable network service group with years of experience providing phone help and online repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to company productivity, and Progent's target is to solve instead of simply track technical problems.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team provides remote and in-depth engineering expertise and education in special business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for popular Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. For more information on Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Augusta-Richmond County Georgia remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so your network support is proactive rather than reactive. By detecting potential problems before they result in full-scale emergencies, system monitoring can head off stressful and expensive network breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or environments that incorporate a mix of operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Augusta-Richmond County Georgia, Progent's online computer support specialists are ready to provide professional and cost-effective system support the moment your organization requires it. Long experience delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-premises service calls.
Even if your Augusta-Richmond County business relies on a regular freelance consultant or maintains an in-house IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to deal with unexpected network emergencies or particularly complex integration problems.
Features of Progent's Remote Computer Support for Augusta-Richmond County Georgia
Progent's phone support, Internet-based repair, system security consulting, and system management services offer businesses in Augusta-Richmond County Georgia unparalleled leverage for your IT investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Augusta-Richmond County Georgia and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent offers remote support on a per-minute billing plan, so you are billed only for the services you receive. Progent has no minimum fee for online service and imposes no ongoing retainer for services delivered during regular working hours. This protects you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide access to authorized professionals with experience in designing, deploying, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's basic consulting services include system integration, Microsoft Exchange Server expertise, system security planning, and Help Desk sharing services. Progent's Experts Team offers world-class consulting support in specific application areas. Support offered by the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Application Development
MySQL Management and Software Design
Apple Mac Consulting
Amazon Marketplace Web Service Programming and Debugging
By offering a full service centralized source for network generalists and application experts, Progent can tailor timely, cost-effective, and thorough IT solutions that address the unique needs of your company.
- Advanced Online Connectivity Software
Secure remote connectivity permits Progent's support professionals to observe exactly what your users see. This makes it possible to find fast solutions to issues that might otherwise demand an expensive personal service call. State-of-the-art online connectivity software and expert technicians combine to allow Progent to repair most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Support for Maximum Network Availability
For businesses with vital applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-conscious businesses whose workers require immediate recourse to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Entire Range of Servers
Progent offers in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits per minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be tempted to allow simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports transmitted by each staff member to each client. The practice of detailing and archiving support records results in more efficient service and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few support firms to offer 24x7 remote monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.