Fast and Affordable Remote Troubleshooting for Augusta-Richmond County Georgia Computer Systems
Immediate Remote Consulting for Augusta-Richmond County NetworksFor organizations located in Augusta-Richmond County Georgia, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex networking problems, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage because they possess the real-world background and have access to the advanced tools required to resolve the majority of network issues rapidly. This lowers direct costs since solutions accumulate fewer billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your company benefits additionally in indirect expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting expertise is particularly important for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing model for remote support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike many remote support companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing prevent scenarios where fast repairs somehow turn into substantial tabs. Progent's penchant for handling problems quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized technologies and proven methodologies which allow the highest level of efficiency for online consulting and repair for computer systems of all sizes. Progent provides protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to link to your environment without breaching system security.

Progent's advanced technical support reporting application stores detailed documentation of the support that Progent's clients have received. Progent's team service personnel have access to the specifics of all help delivered to each Progent client by any engineer. This database of issues and repairs is structured as a conveniently retrievable support database that permits Progent's remote support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft make available additional vast technical databases and allow fast response from manufacturers' internal product engineers with the result that Progent's online service experts can determine the best resolutions in the least time.

Remote services available from Progent to businesses in Augusta-Richmond County Georgia include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services designed to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. The ProSight suite of network monitoring and management services addresses all key aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or improving your established organization, identifying or enhancing Help Desk Call Center software to address the particular needs of your company, or providing temporary online staff to supplement your existing Help Desk Call Center team to deal with demanding situations like software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk staff of seasoned network consultants offers your clients in Augusta-Richmond County Georgia instant communication with a dependable network service group with years of experience providing phone help and online repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to company productivity, and Progent's target is to solve instead of simply track technical problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team provides remote and in-depth engineering expertise and education in special business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for popular Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. For more information on Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Augusta-Richmond County Georgia remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so your network support is proactive rather than reactive. By detecting potential problems before they result in full-scale emergencies, system monitoring can head off stressful and expensive network breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or environments that incorporate a mix of operating systems.
How Your Augusta-Richmond County Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Augusta-Richmond County Georgia, Progent's online computer support specialists are ready to provide professional and cost-effective system support the moment your organization requires it. Long experience delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your Augusta-Richmond County business relies on a regular freelance consultant or maintains an in-house IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to deal with unexpected network emergencies or particularly complex integration problems.

Features of Progent's Remote Computer Support for Augusta-Richmond County Georgia
Progent's phone support, Internet-based repair, system security consulting, and system management services offer businesses in Augusta-Richmond County Georgia unparalleled leverage for your IT investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.

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    With virtual servers, businesses can run multiple virtual machines on a single physical server. Virtual server technology enables IT organizations to gain all the advantages of server segmentation, while avoiding the costs associated with buying additional server hardware. Virtual servers are also the enabling technology for private clouds, which offer major benefits such as lowering the costs of hardware, datacenter facilities, and management while enhancing data security, network reliability, and recoverability. Other key server management technologies are network monitoring software, Windows Server Update Services, and remote server management cards. Progent's certified server management experts can assist you with all aspects of server consolidation and administration to allow your business to contain costs and save time.

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    If you have a small business network with 10 to 50 desktop clients, Progent's IT outsourcing services save your organization from dependence on single independent service provider while giving you affordable and dependable access to high-quality network support. By providing IT consulting service when you require it, providing specialized expertise for critical technologies, delivering unique services such as automated network monitoring, and billing only for support you use, Progent offers you an affordable solution for maximizing the business value of your small office information system. Progent is the smart way for small organizations to build and support a robust and secure IT system and to have quick access to the experienced help ordinarily restricted to businesses who are able to support a sizeable internal IT group.

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    If your organization does not require urgent online support but expects to require technical services with your network soon, you can conserve time and expenses and ensure that the appropriate expertise will be ready when you need it by getting in touch with a Progent sales specialist and registering as a customer. For details, call 800-993-9400 or send email to

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    Progent offers the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the basic competencies and worldwide standards of performance that information security managers are required to master. It provides business management the confidence that those who have qualified for their CISM credential possess the background and knowledge to provide effective security administration and support services.

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