Fast Remote Help for Augusta-Richmond County Georgia Networks
Fast Phone Support for Augusta-Richmond County SystemsFor companies located in Augusta-Richmond County Georgia, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex networking problems, as well as the services of CISA and CISSP-qualified security experts to handle high-level security design and diagnostic jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to resolve the majority of information system problems quickly. Efficient support lowers immediate costs since service calls accumulate minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally with incidental expenses by reducing or eliminating network outages and associated losses due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced online technical support know-how is especially valuable in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you owe only for the services that you actually get. Unlike typical remote support organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for pricing do away with scenarios where fast repairs manage to end up as substantial invoices. Progent's skill at disposing of technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized tools and proven processes which promote the maximum level of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to link to your company's network remotely without violating network security.

Progent's powerful customer support database application keeps thorough histories for all service that Progent's clients have received. Progent's authorized consultants have access to the specifics of assistance delivered to each customer by any consultant. This history of trouble tickets and responses is organized as a quickly accessible internal knowledge base that permits Progent's online support experts to share their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional extensive support databases and allow fast response from manufacturers' internal support staff with the result that Progent's online service experts can determine the best resolutions promptly.

Online technical support services provided by Progent to companies in Augusta-Richmond County Georgia include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading corporations. The ProSight suite of network monitoring and management services covers all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and enable transparent backup and rapid restoration of important files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. Besides maximizing the security and functionality of your computer network, Progent's patch management services allow your in-house IT staff to focus on more strategic initiatives and tasks that deliver the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other personal devices. With 2FA, whenever you sign into a secured online account and enter your password you are asked to verify your identity on a device that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this added form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To learn more about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting tools designed to integrate with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide web-based control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their networking appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk team of veteran information technology consultants gives your customers in Augusta-Richmond County Georgia rapid access to an efficient support group with substantial background providing telephone-based help and online diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center recognition as a significant driver of business performance, and Progent's goal is to resolve instead of merely track IT issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team offers online professional engineering support and training in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, Project, Office Word, and Microsoft 365 Excel. To read more concerning Progent's consulting, programming, and education services, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center2, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Augusta-Richmond County Georgia online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to suit your environment so your IT maintenance is proactive rather than reactive. By anticipating possible issues before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and costly service breakdowns. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks powered by multiple platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Augusta-Richmond County Georgia, Progent's phone-based computer support specialists are ready to deliver effective and affordable IT support whenever your company needs it. More than 20 years of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to solve computer problems rapidly while eliminating the cost and lost time that comes with in-person service visits.

Even if your Augusta-Richmond County business works with a regular independent support technician or employs a full time organization that can deal with common network issues, Progent's Microsoft certified engineers are available to provide an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to resolve sudden network emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Organizations in Augusta-Richmond County Georgia
Progent's remote network troubleshooting services enable your Augusta-Richmond County organization to enjoy the advantages of on-call, expert network support without the expense of maintaining an in-house IT organization. Your information system will acquire added business value by being increasingly reliable, efficient, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    With most organizations in Augusta-Richmond County Georgia, nearby network support providers, whether made up of outside consultants or an in-house IT staff, can resolve the majority of technical problems. However, serious problems sometimes strike when local support personnel are too busy or absent, and some trouble may involve technology that is beyond the scope of your local support people. In these situations, Progent's online support experts give you a convenient, fast, and budget-friendly solution to augment your regular help and to convey useful knowledge to increase your capability to handle future issues in-house.

  • Less Dependence on Individual Service Providers
    For network support, smaller offices often rely on independent freelance service providers. Although independent consultants carry less overhead than big service firms and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the absence of fallback personnel may force your business to wait for help during an IT crisis. As your network expands, system downtime and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service experts to insure your IT system remains available.

  • Build a Solid Basis for Seamless Expansion
    Companies often start with an information system implemented on a modest budget. Lacking a strong framework, slap-dash fixes can get piled onto a weak foundation. When a company grows, stability and expandability problems can impede the success of the organization. Such badly designed environments require proper assessment, intelligent long-term planning, and wide IT knowledge to evolve to a network architecture that can offer the solid foundation to handle vital business requirements and simplify future expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller businesses require guidance and technical education to navigate through an ever more complex maze of technology options capable of accelerating business growth and improving productivity. Businesses hardly need a computer consultant who is trying to resell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed solution is built around a profitable product instead of the true requirements of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to align technical consulting with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT experience, refined remote support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry experience, in the trenches of network service, performing a wide variety of IT projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This means that you get not just world-class technical help, but also a consultant with proven methods for applying computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises visits per minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for support services provided during normal working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you won't be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has little competition. Businesses who work with familiar independent service providers or who employ internal support staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, protected, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Start Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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