Fast and Affordable Online Support for Augusta-Richmond County Georgia Information Networks
Fast Phone Support for Augusta-Richmond County NetworksFor companies in Augusta-Richmond County Georgia, Progent offers online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to help with complex networking issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's online technical support experts offer excellent value due to the fact that they possess the practical experience and are equipped with the advanced tools needed to resolve the majority of information system issues rapidly. This reduces immediate costs since service calls use up fewer chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization benefits even more with incidental costs by minimizing or eliminating network outages and related costs due to business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support know-how is particularly important for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you owe just for the services that you receive. Unlike many online service organizations, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from situations where quick solutions somehow turn into substantial tabs. Progent's skill at handling problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and proven processes which allow the maximum level of effectiveness for online engineering help and troubleshooting for information systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to connect to your company's computer system without compromising system security.

Progent's sophisticated technical support reporting system includes extensive records of the support that Progent's customers have received. Progent's authorized consultants have access to the specifics of assistance provided to each customer by every consultant. This archive of problems and resolutions is stored as a quickly searchable support database that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and allow priority access to manufacturers' internal support staff with the result that Progent's online consulting experts can determine optimal resolutions promptly.

Online services offered by Progent to businesses in Augusta-Richmond County Georgia include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. The ProSight line of outsourced network management services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including protection, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and allow transparent backup and rapid recovery of vital files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and tracking updates to your dynamic information system. In addition to maximizing the protection and reliability of your IT environment, Progent's patch management services permit your in-house IT staff to concentrate on more strategic projects and activities that derive the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and enter your password you are requested to confirm your identity on a unit that only you have and that is accessed using a separate network channel. A broad range of devices can be used for this added form of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register multiple verification devices. For more information about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their networking hardware like routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you�re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's background in these important fields of information technology allows clients to complete major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Call Center consulting expertise can aid you in creating an effective new Call Center or revamping your existing one, evaluating or customizing Help Desk Call Center software products to handle the unique demands of your company, or adding occasional online staff to supplement your internal Help Desk team to deal with demanding situations like software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center team of veteran information technology experts provides your customers in Augusta-Richmond County Georgia rapid communication with an efficient technical support group with years of experience offering phone consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk the reputation as a solid contributor to business efficiency, and Progent's goal is to solve rather than simply document network issues.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Team can supply remote advanced consulting support and training in key application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom development, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Office Word, and Office Excel. To find out more information concerning Progent's consulting, custom programming, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center2, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Augusta-Richmond County Georgia online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By detecting possible trouble spots before they evolve into crashes, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks that incorporate a variety of OS platforms.
How Your Augusta-Richmond County Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Augusta-Richmond County Georgia, Progent's online computer support specialists are ready to provide professional and cost-effective IT help the instant your organization needs it. More than 15 years of delivering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve computer problems rapidly while avoiding the cost and lost time associated with in-person support visits.

Even if your Augusta-Richmond County organization works with a local independent consultant or maintains an in-house IT staff that know how to deal with common network issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to deal with unexpected network emergencies or particularly challenging integration projects.

Benefits of Progent's IT Support for Offices in Augusta-Richmond County Georgia
Progent's remote technical help services allow your Augusta-Richmond County company to experience the benefits of immediate, expert network support without the expense of managing an in-house IT staff. Your network will acquire greater business worth by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site support resources
    With most organizations in Augusta-Richmond County Georgia, nearby computer support providers, whether made up of freelance consultants or an internal IT staff, can take care of typical technical issues. However, IT crises sometimes strike when local support personnel are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your usual service personnel. In these instances, Progent's on-call support professionals give you an easy, fast, and affordable solution to augment your local help and to transfer useful knowledge to improve your capability to resolve downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller organizations commonly rely on individual freelance service providers. While independent service people have smaller internal costs than big service firms and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of backup help may force your company to go without help during an IT crisis. As your network grows, network downtime and problems with critical software are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup support expertise to make sure your network remains up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an IT system implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get thrown onto a shaky foundation. When a network grows, reliability and expandability issues can impede the productivity of the organization. Such badly built systems need proper analysis, smart strategic planning, and broad-based technical expertise to upgrade to a network infrastructure able to provide the stable foundation to meet current business demands and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller offices need guidance and technical training to negotiate an increasingly complex array of product alternatives capable of accelerating business success and enhancing productivity. They hardly need a network consultant who is attempting to earn a commission on a specific vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is built around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to match technical consulting with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical background, refined remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry experience, at the forefront of IT support, executing a wide variety of IT projects for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not just expert IT help, but also a consultant with proven methods for applying computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits by the minute. As a result, you are charged only for received services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Businesses who work with trusted independent consultants or who employ internal IT personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, protected, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    The Certified Information Systems Auditor (CISA) credential is a recognized achievement that indicates expertise in information system security auditing. Certified by the American National Standards Institute (ANSI), the CISA credential has candidates undergo a comprehensive examination given by the ISACA professional group. Progent can provide the services of a CISA-Certified network security audit consultant trained to assist businesses in the areas of IS audit services, information technology enforcement, network assets and architecture ROI, information technology service delivery, protection of information resources, and disaster recovery planning.

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    Dynamics GP 2010 financial software is a full-featured business management platform that unifies information and operations throughout your company, interfaces seamlessly with other applications, and brings together workers, customers and vendors unrestricted by time or place. Designed for small to mid-size companies, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 provide capability for financials, analytics and reporting, project management, inventory and order processing, e-commerce, HRM, CRM, field service, manufacturing, retail, and web-based business services. Progent can show you how to set up and manage a robust, secure server and network infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your business exploit the full power of Microsoft Dynamics GP 2010.

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    Progent's Microsoft-certified Windows 11 consulting experts can provide a range of services to support Windows 11 such as cloud and hybrid solutions, mobile management and synchronization, at-home workforce connectivity, data and identity security, centralized provisioning, and Help Desk Call Center support.

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    Progent's Microsoft-certified Windows Server 2003 engineers can provide computer help and IT consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows 2000 Server. Progent's Windows 2003 upgrade, integration, update, and maintenance services include network planning, installation, project management, in-person and remote network support and repair, Help Desk outsourcing, CISM-certified security services, comprehensive outsourcing, and expert co-sourcing.

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    Internet Security and Acceleration Server 2006 is a comprehensive gateway that provides a powerful application layer firewall, VPN, and web caching solution for securing the Internet-facing networks of any organization against a broad range of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server engineers can show you how to design, cost-justify, pilot, install, configure and manage the any version of ISA Server on your information system.

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    Progent's Microsoft-certified experts can provide computer support and technology consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent’s support team can show you how to design, integrate, troubleshoot and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).

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    Progent is one of the most expert information technology support companies for creating e-mail solutions powered by Exchange 2000 Server. Progent is skilled in helping small businesses derive all the advantages of Microsoft Exchange Server 2000 for common situations such as updating from Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 support.

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    Progent’s data center support services are designed for businesses with hardware located at IDCs or data center co-location hosting facilities and in need of on-demand in-person help at the colo site plus remote support from Microsoft and Cisco Certified experts. Progent offers a full array of Internet Data Centers and data center and co-location consulting services including system topology evaluation, Windows and UNIX server integration and support, tech support for server and telecommunications infrastructure, design and installation of zero-downtime systems, architecting and implementing layered security defenses, firewall integration and troubleshooting, designing load balancing solutions, and creating high-availability server and storage clustering systems.

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    Progent's consultants can help you to evaluate the value of Lync Server for your environment and can assist you to design and execute a rollout of Lync Server 2010 that unifies the administration of Instant Messaging and Presence and improves the productivity of your office employees, telecommuters, and smartphone users. Progent's consultant's can in addition help you to perform an efficient upgrade to Lync Server from Microsoft Office Communications Server or from Live Communications Server, integrate Microsoft Lync Server 2010 with Microsoft Exchange, SharePoint Server, and SQL Server, show you how to run Lync Server 2010 to improve the team-computing capabilities of MS Office programs, and provide online seminars and continuing technical support for Lync Server and other Microsoft products.

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    Progent’s wireless consultants can help small companies plan, choose, pilot, configure and maintain secure building-to-building wireless bridging products that integrate transparently into your existing network while offering a degree of security that equals or exceeds wireline interfaces. Progent provides expertise in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can help you select and install the wireless connectivity technology that match your company needs.

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    Cisco's Firepower Next Generation Firewalls provide a significant performance boost over Cisco's previous-generation ASA 5500-X security appliances and include unified management of modern cybersecurity features such as application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can assist you to plan and execute a smooth migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally control IT environments that span local offices, data centers, private clouds and public clouds.

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    Progent can provide the support of Microsoft-certified consultants and experienced software developers, database administrators, project managers, Cisco-certified network architects, business continuity specialists, and data security consultants to help you to assess the potential benefits of Microsoft SQL Server 2012 for your business, install pilot environments at your site or at Progent's test lab, design and carry out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from other database platforms, and configure a cost-effective and safe network infrastructure that helps you maximize the strategic benefit of SQL Server 2012.

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    Exchange Server 2013 includes major improvements to the capabilities of Exchange Server 2010 and delivers important new features as well as a revamped structure. These improvements affect vital IT areas including ease of administration, availability, security, operational costs, collaboration, extensibility, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and rollout plan, and educate your IT staff to maintain your Exchange Server 2013 solution. Progent can also provide ongoing online consulting and management services for Exchange 2013.

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    Progent's Microsoft and Cisco certified experts provide three service programs to help mid-size and large companies create an efficient and successful internal Computer Support Helpdesk. Progent's consulting services include Return on Investment analysis, process study and improvement, executive reporting, education of internal personnel, and documentation of procedures. Progent's Software Selection and Deployment Services help companies sift through the numerous top level Help Desk software packages on the market and determine what products may be too expensive, lack critical functions, or align poorly with your company's corporate culture. Progent also provides temporary staffing for businesses who need to augment their in-house Help Desk staff for special tasks or to substitute for absent or incapacitated personnel.

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    Progent can provide you with application developers who can customize your Microsoft Business Solutions ERP, MRP, and accounting system packages to suit your unique business requirements. Progent’s Microsoft consultants offer experience in Microsoft Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also provides custom e-Commerce integration support for secure, company-wide information sharing as well as integration with Customer Relationship Management applications.

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    Dynamics GP 2010 accounting software is a full-featured business management and analytics platform that unifies information and processes across your business, communicates easily with other solutions, and brings together workers, customers and vendors unrestricted by time or location. Designed for small to mid-size companies, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver functionality for financials, analytics and reporting, project management, inventory and order processing, eCommerce, human resource management, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can help you set up and maintain a robust, protected computer and communications environment to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains consultants to help your business exploit the full potential of Microsoft Dynamics GP/Great Plains 2010.

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    Progent’s Microsoft certified consultants offer a range of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is an accounting and ERP solution based, like all Microsoft accounting tools, on the expandable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP offers an affordable tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to deploy and configure, and with its segmented approach you can license only the functions you currently need, with the option to expand clients and increase capabilities when necessary. Progent’s Dynamics GP/Great Plains consulting experts can show you how to deploy, customize and administer the latest release of Dynamics GP or upgrade efficiently from an older version.

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    Progent’s staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, in the trenches of IT service, executing a broad variety of technical projects for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This ensures that you get not only world-class technical help, but also a consultant with field-tested methods for applying technical knowledge to repair real-world IT problems quickly.

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    Progent offers cost-effective online and onsite support to assist organizations to move all or part of their core network resources to Google Cloud Platform (GCP). This can save time and hardware expense and enable the use of Google's state-of-the-art machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, architectural design, pilot testing, deployment, administration, performance tuning, software license management, disaster recovery solutions, and security and compliance.

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    Progent’s Microsoft experts offer small and mid-size companies enterprise-class consulting support for Microsoft Systems Management Server and System Center Configuration Manager 2007, Microsoft's standard tools for change and deployment automation. System Center Configuration Manager 2007 is the new name for the update management platform previously known as Systems Management Server. Configuration Manager 2007 offers a variety of enhancements to Microsoft Systems Management Server such as comprehensive automation, built-in Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progent’s certified consulting professionals can help you use Systems Management Server or System Center Configuration Manager effectively for streamlined operating system and application software deployment, security patch administration, software tracking, and licensing reconciliation. Progent's consultants can also help your company to move smoothly from Systems Management Server 2003 to System Center Configuration Manager.

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    Cisco's Meraki family of switches are intended for environments ranging from small branches to campuses. Progent's Cisco-certified consultants can provide cost-effective online consulting to assist your company to design and implement a productive network architecture based on Meraki switches, streamline network monitoring and administration with Meraki's cloud-centric management architecture, set up policies to maintain compliance, develop and test a disaster preparedness strategy, and troubleshoot issues associated with any facet of your Meraki ecosystem. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to create a cohesive networking infrastructure.

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    ISA 2006 is a comprehensive gateway that offers a fully integrated application layer firewall, VPN, and web caching solution for safeguarding the Internet-facing applications of any organization against a wide variety of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server consultants can show you how to plan, rationalize, test, implement, configure and support the any version of ISA Server 2006 on your information system.

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    Progent's Windows Server 2019 disaster recovery preparedness experts can help you to plan and deploy a disaster recovery system built around Microsoft's advanced Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    Progent’s private cloud hosting allows small and midsize businesses to run mission-critical applications such as SQL and Exchange from a hardened Tier III data center facility on fault-tolerant equipment with geographically separate data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup replication and restoration. Smaller organizations can use Progent’s private cloud hosting service to avoid large capital costs for the acquisition, maintenance, and operation of computer hardware and data center facilities while benefiting world-class levels of network availability and security.

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    Progent's data protection experts can help you to create, implement and manage a backupup/restore solution built around MSP360 Backup technology to protect your assets residing on any leading public cloud. Progent offers monitoring and management to prevent data loss caused by human miscues, computer error, ill-intentioned insiders, and malware attacks like ransomware.

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    Progent can help you in any phase of your upgrade to Exchange 2019 including deploying Windows Server 2019 Core as a host for Exchange; designing high availability infrastructure for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and configuring Hyper-V; setting up hardware load balancing; setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365; and configuring Outlook.
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