Fast and Affordable Remote Support for Augusta-Richmond County Georgia Information Networks
Urgent Remote Technical Support for Augusta-Richmond County NetworksFor companies in Augusta-Richmond County Georgia, Progent provides online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security design and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to solve most information system issues quickly. This lowers direct costs since solutions require fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your company saves even more with incidental expenses by minimizing or avoiding network outages and associated losses due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting experience is particularly valuable in environments that depend on public clouds for critical infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with scenarios where quick repairs manage to end up as big bills. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of customized tools and proven processes which allow the highest degree of effectiveness for online engineering help and repair for information systems of all sizes. Progent provides secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to interface to your company's environment without compromising corporate security.

Progent's sophisticated customer support reporting application stores extensive documentation for all support that Progent's customers have received. Progent's team engineers have the benefit of the details of support rendered to every Progent client by any engineer. This archive of issues and fixes is stored as a conveniently exploitable internal knowledge base that allows Progent's online support engineers to share their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional extensive support databases and allow quick access to manufacturers' internal support staff with the result that Progent's online consulting specialists can come up with the best resolutions promptly.

Online support services offered by Progent to businesses in Augusta-Richmond County Georgia include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and enable transparent backup and rapid recovery of critical files/folders, applications, images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or software glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic projects and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other personal devices. With 2FA, when you log into a protected online account and enter your password you are requested to verify who you are on a unit that only you have and that uses a separate network channel. A wide range of devices can be utilized as this second form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. For details about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time reporting plug-ins created to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is intended to assess your organization's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent's shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of experienced information technology professionals gives your customers in Augusta-Richmond County Georgia quick contact with a dependable support resource with extensive background offering telephone-based help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a major enabler of company efficiency, and Progent's intent is to solve rather than merely record IT issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers online professional engineering expertise and training in special business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's expertise, customization, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center2, extend or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Augusta-Richmond County Georgia remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to suit your environment so that your IT support is proactive rather than reactive. By exposing potential trouble spots before they evolve into crashes, automated monitoring can head off stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that incorporate a combination of operating systems.
How Your Augusta-Richmond County Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote support with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Augusta-Richmond County Georgia, Progent's online computer support specialists can deliver professional and cost-effective IT support the moment your organization requires it. Over two decades of providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to repair computer problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Augusta-Richmond County office works with a regular freelance consultant or maintains a full time organization that can deal with common network issues, Progent's Microsoft certified engineers can still offer a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to handle unexpected network crises or particularly tough integration problems.

Advantages of Progent's IT Support for Businesses in Augusta-Richmond County Georgia
Progent's online support services allow your Augusta-Richmond County business to experience the advantages of on-call, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will derive added business value by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    With most companies in Augusta-Richmond County Georgia, local network service providers, whether consisting of outside consultants or an in-house IT staff, can take care of typical network issues. On the other hand, serious problems can occur when your regular resources are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your local support technicians. In these situations, Progent's online support specialists give you a convenient, fast, and economical way to augment your regular resources and to convey useful knowledge to increase your ability to handle downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller companies often rely on individual freelance service providers. Although independent service people carry less internal costs than big support organizations and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the absence of reserve help may force your company to wait for help during an IT crisis. As your business expands, network downtime and trouble with vital applications become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of backup service experts to make sure your IT system is always up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Companies often begin with an IT system created on a modest budget. Lacking a proper infrastructure, band-aid repairs often get thrown onto a shaky foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. These badly built environments need careful analysis, smart long-term planning, and extensive technical knowledge to evolve to a system infrastructure able to deliver the solid foundation to handle critical business requirements and ease downstream growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller organizations require advice and technical education to negotiate an increasingly complicated maze of technology options capable of accelerating business growth and enhancing productivity. These companies do not need a computer engineer who is motivated to sell a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is built around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match technical expertise with the real interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT background, fine tuned support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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    Progent's experienced ransomware recovery experts can help your business to reconstruct an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.

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    Progent's network engineers can assist your company to automate desktop PC update and patch management by providing expertise with management solutions such as System Center Configuration Manager, Systems Management Server, and Windows Server Update Services.

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    • Amazon Marketplace Web Service Development Company
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    Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales processes, merchants can expand their reach, lower their cost of sales, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and costs and get to market quickly.

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    Progent offers special security packages intended to provide larger enterprises an objective and comprehensive security assessment from a team of premier security engineers. All Progent's security assessment packages incorporate a suite of services like automated scans from inside and from outside your network security perimeter, expert analysis of captured data by accredited security engineers, production of a paper explaining the results, plus an interactive high-level executive outbrief and an in-depth interactive outbrief for in-house IT managers.

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    Progent's Cisco-certified Catalyst 9100 Series 802.11ax AP consultants offer economical remote and onsite support for Catalyst Wi-Fi 6 wireless access points (WAPs).

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    Progent's Microsoft-certified Excel and Office 365 Excel application consultants can provide a broad variety of remote support services to help you to design, develop, pilot test, install, administer, and debug applications powered by any release of Excel, including Excel Online and Office 365 Excel. Progent can assist your business to migrate your legacy Excel applications to the latest releases of Excel, support Excel on Apple iOS-based iPhones and iPads and Android phones and tablets, and fix compatibility issues between different versions of Office Excel. Progent can provide on-demand help to clients looking for a fast solution to a stubborn problem related to Excel and Progent also offers comprehensive project management services for migrating or developing mission-critical applications based on Office Excel. Progent's cost-effective online training classes for Excel can be custom tailored to meet the special requirements of individual users or groups.

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    Progent's background providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms enable Progent to design specialized line-of-business programs and eCommerce environments that operate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting services can help you create reports that allow you to analyze your business more effectively, transforming raw data into useful insights into your business.

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    For businesses with a combination of Apple Mac and Microsoft Windows desktops, there are two popular alternatives for using Microsoft Windows-dependent applications on a Mac: an external connection to a physical Windows PC or local emulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Mac enables you to connect an Apple Mac to a networked Microsoft Windows-based computer to use Windows applications and share network resources. Virtual PC for Mac emulates Microsoft Windows on a Mac computer so that you are able to run Windows programs directly. Progent's Mac technology support experts can assist you to maintain these products for running Microsoft Windows software on your Macs and can in addition assist your business to assess and install other solutions for Microsoft Windows PC simulation.

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    Microsoft SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the fast development of cutting-edge enterprise-class programs that can give your company a critical competitive advantage. SQL Server features core support for XML and the capability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET environment.

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    Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small organization's production servers in an environment that gives the maximum level of availability and scalability and is in addition easy to move to another host. ProSight Virtual Hosting services are based on mature virtualization platforms that enable small and midsize businesses with multi- platform environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor flexibility.

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    The Certified Information Systems Auditor accreditation is an important qualification that signifies mastery in IS security auditing. Certified by ANSI, the CISA accreditation has consultants undergo a comprehensive examination administered by the ISACA professional group. Progent offers the expertise of a CISA-Certified network security audit professional trained to help companies in the areas of IS audit services, information technology administration, systems and infrastructure lifecycle, IT support, safeguarding of information resources, and business continuity preparedness.

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    • Microsoft Operations Manager Case Study
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    Before Progent's MOM-based solution, system problems were approached reactively, once workers complained about them. With the benefit of proactive, automated warnings and trend analyses created by MOM, Progent is now able to anticipate server troubles before they becomes critical enough to disrupt network uptime. Because of MOM, Progent can deal with looming problems before customers are aware that the problems are there. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to offer small business IT systems enterprise-class availability, safety and productivity.

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    Progent's Cisco-Premier network management consultants can help you to use Cisco's management tools along with a variety of specialized third-party products to create a complete network management solution in order to keep your network operating smoothly, fully utilize limited resources, guard your data, revive rapidly from hardware breakdown or malicious attacks, and allow you to expand or repurpose valuable resources sensibly and economically as your company evolves.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall.

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    Progent's Apple Mac networking engineers can help you with a broad range of system infrastructure areas including system architecture, remote and mobile access, internetwork communication, protection, and new technologies including VoIP and high-speed wireless networking. For company networks based exclusively on Apple Mac OS X or for systems that use a mix of Mac, Linux and Windows powered servers and desktops, Progent has the knowledge and size to handle the challenge of designing, configuring, and maintaining a system infrastructure that is reliable, secure, efficient and supportive of your business objectives. Progent can show you how to configure Apple's Xserve enterprise servers, Xserve RAID fault-tolerant storage products, and Apple's Xsan storage area network solution. Progent can also provide skilled experts to help you with Cisco routers and switches.

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    Technical Support Services ASA Firewall with Firepower

    Progent's Cisco-Certified network experts offer professional PIX Firewall support services covering design, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector threat protection, and safe connectivity services. Extending from small, plug-and-play desktop devices for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls offer a sensible combination of security, performance and availability for information environments of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible management solutions. Progent's Cisco experts can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's Cisco Meraki Wi-Fi AP consultants provide remote and on-premises support services to assist businesses of any size to design, install, manage, upgrade or repair Wi-Fi systems that utilize Cisco Meraki APs. Progent can help your business to configure and support Cisco's Meraki-based wireless infrastructure for environments that range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology including Catalyst and Nexus switches, routers and firewalls to create a cohesive ecosystem that provides identical access, performance, security compliance, manageability and availability for wired and wireless clients irrespective of their mobility or computing device.

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    Progent's Technical Response Center (TRC) offers national extended hours remote help for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts provide after-hours telephone support and online direct computer access to isolate and repair technical problems rapidly and affordably. The scope of IT experience available from Progent's team of country-wide service professionals allows Progent to escalate even the toughest network issues to competent specialists as required. For urgent problems, the Technical Response Center tries to answer your request for service within one hour.

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    Progent provides companies of any size professional support for Intrusion Protection Systems and IPsec VPN products from major firewall and VPN security companies such as Palo Alto Networks, WatchGuard, Juniper Networks, Fortinet, and SonicWall. Progent can help you design a comprehensive security plan and select the right technologies from a variety of suppliers to support your security objectives while sticking within your budget restraints.

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    Progent is looking for a range of full-time workers such as motivated Microsoft Certified Systems Engineers; system experts with Cisco CCDP or CCIE credentials; and specialists in advanced system design with backgrounds in mobile connectivity, wireless networking, high-availability environments, disaster recovery planning, data preservation, and server virtualization. Progent is also hiring desktop support experts, off-site troubleshooting specialists, and CISSP or CISM accredited security consultants. We are also seeking experienced managers who can perform efficiently in our high-growth, virtual office model. Progent contracts independent consultants with proven expertise and field background in high-demand information technology topics outside our main technical focus. Our Experts Team includes contractors who offer consulting and development services for strategic solutions such as MRP, Enterprise Resource Planning, or Customer Relationship Management; have specialized expertise with popular operating systems such as Linux derivatives, Apple OS, or Solaris, or offer expert skills in technologies like telecom, web site development, EDI, eCommerce, or dbm programming. Freelance consultants certified by Progent cooperate with our in-house professionals to deliver comprehensive solutions for small business networks.

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    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware.

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    Progent's certified SonicWall firewall consultants can help you configure, maintain, and update SonicWall firewall products including the current SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 2040 products. Progent's CISM and CISA-certified network security consultants can show you how to incorporate SonicWall security gateways into an end-to-end security plan and design security into your business operations.

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    Progent provides consulting services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and maintain a WatchGuard Firewall/VPN product that aligns with your network security needs and budget. Progent can assist you to manage legacy WatchGuard firewalls or migrate efficiently to modern WatchGuard firewalls.

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    Progent provides live online instruction for a range of client applications and environments such as Office and Microsoft 365 Excel, Word, PowerPoint and Outlook plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Online instruction offers the benefits of conventional in-person seminars, such as immediate interaction between clients and teachers, but eliminates the expenses of travel and the challenge of attempting to synchronize the availability of multiple trainees. Available to individuals or groups of any size, Progent's virtual training allows the instructor to run the class from a remote office and the clients can be dispersed throughout an office or all over the country. Live online training deploys proven learning mechanisms such as broadcast white boards, electronic hand-raising, and collaborative applications. Classes can be short and personalized to specialized subjects or extended in duration and wider in scope.

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  • System Center 2016 and NetApp Integration Specialist Top System Center 2016 Business Continuity Computer Engineer
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    Progent's Microsoft-certified consultants can help your organization to maintain System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, improve security, and boost productivity by making sure that critical applications stay current, managing product licenses, and reporting resource usage patterns to help you make informed purchasing choices. When you are set to update your SCCM 2007 change management ecosystem, Progent can help you to plan and implement a smooth move to System Center 2012 Configuration Manager.

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    Progent's Palo Alto Networks firewall consultants can show you how to select, configure, and manage Palo Alto Networks firewall appliances to provide a next-generation security solution that extends across your on-premises and cloud-based resources and guards all users anywhere with any endpoint device.

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    Windows Server 2008 represents a major step forward in making IT systems more secure and fault tolerant, simpler to virtualize and manage, faster, and able to provide a better platform for web hosting and development. Progent can assist your business get the most from the enhancements built into Windows Server 2008 by providing Microsoft-certified consulting, technical support, training, temporary staffing, network monitoring, and security engineering services.

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    Progent imposes no initialization fee and requires no retainer for support services provided during regular working hours. Progent's small granularity does away with large invoices for quick repairs so you won't be tempted to permit minor problems to stay unaddressed. .

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    Progent's consultants offer experience in multiple technologies related to mobile connectivity including system infrastructure, wireless data synchronization, wireless security, mobile email, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless application programming. Progent's Microsoft and Cisco certified consultants can save your organization work and money by applying their wireless background to show you how to choose and configure mobile connectivity solutions that fit the needs of your business. Progent can also optimize your network architecture so that mobile PDAs work better.

  • Windows 10 Consultant Windows 10 Management Consulting
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  • Windows Small Business Server 2008 Engineer Microsoft Certified Partner MS Windows SBS 2008 Specialists
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    • Top Remote Workers Collaboration Remote Technical Support
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    Progent can help small and medium-size organizations to implement collaboration technology to make it easy for their at-home workers to engage in productive interaction with fellow workers and customers.

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