Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless smartphones were once one of the most popular products for maintaining anytime-anywhere connectivity to messaging, scheduling, web-based applications, and other vital business data. Progent offers Aurora, Colorado businesses the services of BlackBerry-certified professionals who can assist companies to manage existing BlackBerry environments or migrate efficiently to a more popular mobile platform.
As the complexity of small company networks has increased, and as the need for enterprise-class protection, dependability, and disaster recovery has grown to be the standard for companies of any size, effective deployment and support of RIM BlackBerry technology has grown more challenging. To handle issues like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small organizations often turn to external consulting professionals who offer expertise in BlackBerry integration and troubleshooting.
Progent can provide the services of BlackBerry-certified engineers who can help small organizations to design, administer, and troubleshoot BlackBerry-based environments economically and effectively, eliminating the requirement for an in-house BlackBerry solutions expert and reducing the expense and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This breadth of experience, coupled with Progent's proven remote service delivery capabilities, provides small companies an affordable alternative for integrating RIM BlackBerry products seamlessly into their IT network.
Progent's consultants can assist you with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your data and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft software, set up easy-to-use management tools to help you monitor and support BlackBerry devices across your company, recommend security policies that are right for your business, develop custom mobile software, and make sure that your IT network architecture is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored quickly and safely.
Integration Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and support of BlackBerry devices, providing a centralized solution for controlling critical jobs such as smartphone installation, updates, and deactivation while also offering a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry handsets and supports remote synchronization.
BlackBerry BES Server offers a variety of data protection capabilities starting with automatic data encryption of messages transmitted between a BlackBerry smartphone and BES Server using Advanced Encryption Standard (AES) or Triple DES. BES Server also permits excellent versatility in selecting levels of security to meet the specific needs of your mobile network. Progent's BlackBerry certified engineers can help your company to select powerful security functions and activate them remotely. Examples of these over-the-air configurable security features include:
- Disable a BlackBerry smartphone
- Erase information from a lost device
- Lock out Bluetooth functionality
- Enable internal defenses against malware
BlackBerry BES Server also offers flexibility in determining how to keep mobile users from loading or executing unsecure or unauthorized code. Progent can assist you to choose blocking techniques like:
- List precisely what applications are allowed on the device
- Prevent external software from allocating non-volatile storage on the device
- Determine which resources external software can access on the BlackBerry smartphone
- Restrict the types of access third-party applications running on the BlackBerry device can establish
- Block all external programs from being installed or run on the BlackBerry smartphone
Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has earned certifications from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization issues to designing mobile productivity solutions based on BlackBerry BES Server. These BlackBerry credentials and their associated practice areas include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to carry out basic support functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company messaging software. Progent's certified service professionals can in addition help your company to troubleshoot a broad range of problems associated with synchronization, handset detection, email reconciliation, web access, mobile connections, IM, workstation software configuration, and BlackBerry Desktop Redirector.
As a top innovator in delivering nationwide online technical assistance for small office IT networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile support costs low and, by resolving issues quickly, optimizes the efficiency of your BlackBerry smartphone users.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, administering, tracking, and maintaining one or several BlackBerry BES Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to add and delete BlackBerry smartphone clients on Exchange and Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and IM, deploy access control lists, control Exchange Server data flow, create, edit, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.
Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, troubleshoot, and document a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry include business and network requirements assessment, system architecture, roll-out planning and implementation, performance tuning, design of a high-availability architecture, data backup and business recovery consulting, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional objectives and to create a mobile wireless environment that meets your IT budget and aligns with your business plans. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to support a BlackBerry Enterprise Server, help your organization to decide which management approach and equipment match your needs, and evaluate your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart choices concerning alternatives for software versions, server hardware and mass storage, network design, and application configuration.
To maximize system security, Progent's BlackBerry consultant can help you to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security engineers to run network-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry environment.
Contact Progent to Get Assistance from a BlackBerry-Qualified Professional
To ask Progent about professional help for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.