Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry wireless smartphones were once one of the most popular products for maintaining anytime-anywhere connectivity to messaging, scheduling, web-based applications, and other vital business data. Progent offers Aurora, Colorado businesses the services of BlackBerry-certified professionals who can assist companies to manage existing BlackBerry environments or migrate efficiently to a more popular mobile platform.

As the complexity of small company networks has increased, and as the need for enterprise-class protection, dependability, and disaster recovery has grown to be the standard for companies of any size, effective deployment and support of RIM BlackBerry technology has grown more challenging. To handle issues like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small organizations often turn to external consulting professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can help small organizations to design, administer, and troubleshoot BlackBerry-based environments economically and effectively, eliminating the requirement for an in-house BlackBerry solutions expert and reducing the expense and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This breadth of experience, coupled with Progent's proven remote service delivery capabilities, provides small companies an affordable alternative for integrating RIM BlackBerry products seamlessly into their IT network.

Progent's consultants can assist you with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your data and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft software, set up easy-to-use management tools to help you monitor and support BlackBerry devices across your company, recommend security policies that are right for your business, develop custom mobile software, and make sure that your IT network architecture is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored quickly and safely.

Integration Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and support of BlackBerry devices, providing a centralized solution for controlling critical jobs such as smartphone installation, updates, and deactivation while also offering a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry handsets and supports remote synchronization.

RIM BlackBerry BES Server Configuration Assistance

BlackBerry BES Server offers a variety of data protection capabilities starting with automatic data encryption of messages transmitted between a BlackBerry smartphone and BES Server using Advanced Encryption Standard (AES) or Triple DES. BES Server also permits excellent versatility in selecting levels of security to meet the specific needs of your mobile network. Progent's BlackBerry certified engineers can help your company to select powerful security functions and activate them remotely. Examples of these over-the-air configurable security features include:

  • Disable a BlackBerry smartphone
  • Erase information from a lost device
  • Lock out Bluetooth functionality
  • Enable internal defenses against malware

BlackBerry BES Server also offers flexibility in determining how to keep mobile users from loading or executing unsecure or unauthorized code. Progent can assist you to choose blocking techniques like:

  • List precisely what applications are allowed on the device
  • Prevent external software from allocating non-volatile storage on the device
  • Determine which resources external software can access on the BlackBerry smartphone
  • Restrict the types of access third-party applications running on the BlackBerry device can establish
  • Block all external programs from being installed or run on the BlackBerry smartphone

Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has earned certifications from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization issues to designing mobile productivity solutions based on BlackBerry BES Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help your company to carry out basic support functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company messaging software. Progent's certified service professionals can in addition help your company to troubleshoot a broad range of problems associated with synchronization, handset detection, email reconciliation, web access, mobile connections, IM, workstation software configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online technical assistance for small office IT networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile support costs low and, by resolving issues quickly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, administering, tracking, and maintaining one or several BlackBerry BES Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to add and delete BlackBerry smartphone clients on Exchange and Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and IM, deploy access control lists, control Exchange Server data flow, create, edit, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, troubleshoot, and document a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry include business and network requirements assessment, system architecture, roll-out planning and implementation, performance tuning, design of a high-availability architecture, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional objectives and to create a mobile wireless environment that meets your IT budget and aligns with your business plans. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to support a BlackBerry Enterprise Server, help your organization to decide which management approach and equipment match your needs, and evaluate your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart choices concerning alternatives for software versions, server hardware and mass storage, network design, and application configuration.

To maximize system security, Progent's BlackBerry consultant can help you to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security engineers to run network-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry environment.

Contact Progent to Get Assistance from a BlackBerry-Qualified Professional
To ask Progent about professional help for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.














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Progent can assist your business to design and implement a smooth transition from a Solaris-based IT system to a network based on Microsoft Windows and suited for supporting Microsoft's powerful office productivity software, business applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and software development experts can show you how to guard your data and reduce productivity disruption by designing an effective migration strategy that protects your existing assets in Sun Solaris software and infrastructure. UNIX-to-Windows migration consulting services available from Progent include evaluation of current environment, migration planning and testing, Microsoft Exchange migration services, information and application software transition, and processor and storage transition and economization.

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City Government Specialist
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Progent has a long background delivering a full-spectrum of online IT consulting and urgent repair services to local governments and school districts throughout the United States. Progent is one of the pioneers in delivering advanced online IT consulting and has delivered IT support to clients in every state. Online support eliminates travel costs and solves issues faster than on-premises service calls.

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Linux, Windows Specialist
Online Support in Wichita

If your company computer system combines Linux technology with MS Windows, Progent can assist you to incorporate your IT resources into a unified environment that allows all your OS platforms to coexist for simple administration, transparent dataflow, high dependability, enhanced throughput, and tight protection. Progent's UNIX/Linux and Windows integration assistance services feature IT infrastructure configuration and service, consulting for Windows services for UNIX, online server monitoring and administration, remote technical support and troubleshooting, in-person technical support, and Contact Center outsourcing.

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With the Catalyst line of switches for small and mid-size businesses, Cisco allows companies to gain all the benefits of adding smart traffic control to their networks. Cisco's Catalyst switch technology allows you to enable features to make your IT network sufficiently robust to handle time-critical needs, scalable to support growth, safe enough to guard confidential information, and capable of prioritizing and managing traffic flows to streamline network operations. Progent's CCIE certified engineers can show you how to pick out and deploy Cisco switches appropriate for your business. In addition, Progent's CISM and CISA certified security specialists can help you develop a strategic protection plan and configure Cisco switches so they help enforce your security strategy. Catalyst switching products that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4900 switches, and Catalyst 6500 switches.

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Progentís computer outsourcing support offerings for small businesses include planning Server 2003, .NET, and BackOffice environments, coordinating upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and on-site repair, fixing stubborn integration problems, and producing a comprehensive security plan. Progent can show you how to enhance system reliability and throughput with fault-tolerant configuration, resilient network architecture, and proactive network monitoring. Progent also offers special project assistance for major migrations and can help with needs assessment, product identification, BOM production, vendor qualification, purchasing logistics, and full documentation. Progentís IT outsourcing help also features training for office productivity programs such as Office XP.

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Support and Help for Helpdesk
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Progent's Virtual Help Desk support services are a seamless expansion of your internal IT service organization. Virtual Help Desk can include high-end call center services such as a dedicated telephone number with custom greeting. Progent can also rout calls directly to staff members who are specially set up and trained to handle your needs. In addition, Progent's Helpdesk staff can use trouble tickets with any customer trouble ticket system for smooth integration with your internal network services group. Advantages of Progent's Virtual Network Support Help Desk services include high-end Microsoft Helpdesk expertise the moment you call, transparent expansion of your in-house support staff, front-line support for urgent client issues, and per-minute billing.

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Online Wireless Site Survey Technology Consulting Services
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Progentís Wireless Site Survey assists you to design and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network optimized for your facilities, offering you a WLAN that has the reception, performance, load-handling capability, QoS, security, and roaming capability your company needs. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed on-premises service.

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Progent's ISSAP certified security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status through thorough examination and significant experience with information security architecture. ISSAP security experts possess comprehensive understanding of access control systems and methodologies, telecommunications and network infrastructure security, cryptography, needs evaluation, BCP and disaster recovery, and physical security. Progent's ISSAP-qualified security specialists can assist your company with all phases of secure network architecture.

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The Helpdesk service delivery model used by Progent gives small businesses an dependable alternative to reliance on independent consultants by offering broad technical knowledge accessible to numerous support groups, optional round-the-clock access to emergency help, fast escalation to appropriate engineers for handling even the most complex problems, service consistency and dependability, quick follow through overseen by veteran service administrators, a choice of easy-to-use ways for initiating support jobs, and a high level of progress transparency enabled by ticket updates and available via a web portal.

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Windows Server 2008 is a major step forward in making IT systems more secure and fault tolerant, simpler to virtualize and manage, faster, and able to provide a better environment for web publishing. Progent can assist your business get the most from the enhancements incorporated into Microsoft Windows Server 2008 by delivering consulting, troubleshooting, training, temporary staffing, network monitoring, and security engineering services.

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Microsoft Exchange Consultants
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Progent's Microsoft-certified professionals offer technical help and network consulting expertise for Exchange Server 2003, Windows Server 2003, and for the entire line of Microsoft Servers. Progent's upgrade, integration, management, and support expertise for Microsoft Exchange Server 2003 include system design, installation, project management, onsite and remote troubleshooting, Help Desk Call Center support, expert security consulting, and full-service network management outsourcing.

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Network Asset Report Consult
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Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner and more secure Active Directory implementation. Both versions also offer the long-term benefits of state-of-the-art remote network monitoring and management technology. These advantages can include easier management, better compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime.

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School Wireless Example Application
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Progent provided a wireless integration solution that enabled a school to improve efficiency and eliminate the recurring expense of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is designed for connecting remote sites up to 2.5 miles apart and can extend to even greater ranges. This wireless solution provided improved bandwidth and dependability than simply amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz band it provided immunity to local interference.

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Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry experience, in the trenches of network support, performing a broad variety of technical projects for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices that are incorporated into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT capability, but also a support engineer with proven methods for applying technical knowledge to repair real-world IT problems efficiently.

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Amazon MWS programming Development Companies
San Francisco Bay Area, San Jose Silicon Valley, California Amazon MWS programming Contract Programmer

Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales, merchants can broaden their market, lower their cost of sales, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and costs and expedite your ROI.

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Progent's Experts Team offers consulting in key technologies including Apple OS integration and programs; Consulting for Linux-powered, UNIX-powered, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM consulting; Line-of-business and vertical application support; Chief Information Officer, management information analyst, and project management services; Special program development and integration; Web site, electronic business, EDI, and client information portal design and deployment; SQL management and performance help; Management information expertise; and Telecom architecture consulting.

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Exchange 2016 Collaboration Onsite Technical Support
Exchange 2016 Office integration IT Consultant

Progent can help your business in all facets of your migration to Exchange 2016 such as planning high availability architecture for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; specifying storage capacity required for your virtual machines, databases and logs; setting up HLB for fault-tolerant client access services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; resolving SSL issues; providing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Windows Server 2008 R2 Technical Support Consultancy
Sun Solaris Auditing
Solaris Network Consultant New York

If your business has a Solaris network or a multi-OS network, Progent's CISM and ISSAP-qualified consultants can help your entire organization in a wide array of security topics such as security management practices, security design and models, connection control products and techniques, applications development security, operations security, hardware security, telecommunications, network and Internet security, and business continuity planning. CISM and ISSAP stipulate the core competencies and worldwide standards of performance that information security professionals are required to possess. These certification give IT management the assurance that those who have earned their CISM or ISSAP qualification have the experience and theory to offer effective security management and engineering help.

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