Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Aurora
ProgentProgentís consulting services for network service organizations in Aurora Colorado enables you to provide your customers Progent's consulting and Help Desk Call Center support using your own branding as a seamless supplement to your regular network support team. These services can put you on the fast track to grow your revenue, expand your service offerings, create happy customers, and improve your bottom line.

Progentís nationwide team of network engineers, PC integration and troubleshooting technicians, IT admins, and cybersecurity consultants have acted as seamless supplements to the IT staffs of some of the country's largest IT support businesses. Progentís range of technical knowledge allows you to broaden the scope of your IT support business, and Progentís close integration with your support team lets you strengthen and preserve your branding.

Progent is an IT support company with 20 years of experience providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure experts of any independent computer services company in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Using Progent's Support Services With Your Branding
Progent's reseller program for IT service providers features seamless resale to your customers of world-class IT services. Progent bills your firm exclusively and performs under your instructions to deliver your customers support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the heart of a successful IT Call Center. But modern ticketing systems are not only expensive to acquire and staff, but difficult to set up and maintain. Smaller IT support organizations rarely have the necessary budget or personnel. Progent's Call Center and ticketing program offers IT support organizations a practical way to retain their company branding while providing their customers world-class desktop support built around an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Help Desk and ticketing services enable your IT service firm to increase your support workload, the range of technical issues your business can handle, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's online desktop support group provides Level 1 end user help with 1-hour SLA to begin work during standard business hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises support in larger metros is available across the US at additional cost.
  • You retain full control of your clients and invoicing.
  • Your customers submit service requests using your custom branded Internet portal, an 800 number, or by sending a message to your dedicated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information about Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service firms allows your support team to become a sole source for practically all technical guidance and troubleshooting your customers may require. You can grow your staff and strategic in-house competencies at your own pace without being forced to decline new business owing to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your internal support group, responding to your management, and invoices you rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Service Reporting: Progent utilizes an advanced service reporting system to ensure that all services performed are thoroughly described. This makes it easy for your IT support organization to transfer service assignments to internal personnel when you have sufficient staff and appropriate skill sets.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and efficiently accept additional jobs beyond your main fields of expertise and serve additional territories without exposure to the risks associated with expanding your head count too rapidly.
  • Strengthen Your Brand: You can improve your positioning as a comprehensive IT support firm by offering more services to more customers under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier expertise in a wide range of IT disciplines and can be a reliable reservoir of skills for expanding your IT support operations.
  • Rapid Escalation: With a large team of senior technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Clients Satisfied: Happy clients stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help from other support firms.
  • Online Support Professionals: For 20 years, Progent has provided online IT support ranging from Help Desk services to high-level consulting. Efficient remote support cuts costs and produces fast solutions.
  • Top Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Aurora, Colorado Businesses
Progent's veteran roster of certified engineers can deliver Aurora, Colorado businesses a wide range of remote technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service organizations include:

Find Out More Details About Progent's Consulting Support for IT Service Organizations in Aurora, Colorado
For additional information about Progent's consulting program for IT service organizations in Aurora, Colorado, call 1-800-993-9400 or refer to Contact Progent.