Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Aurora
ProgentProgent's consulting support for network service firms in Aurora Colorado allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent augmentation of your in-house network services team. These services can put you on the fast track to add to your client base, expand your service catalog, satisfy your customers, and increase your bottom line.

Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting specialists, network administrators, and data security consultants have worked as seamless extensions to the support staffs of some of the world's biggest IT service firms. Progent's range of technical knowledge allows you to add to the scope of your IT support business, and Progent's close integration with your support team lets you elevate and protect your company's brand.

Progent is a network consulting firm with 20 years of experience providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent computer services firm in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service firms offers transparent resale to your customers of world-class services. Progent invoices you directly and works under your direction to provide your clients support services under your brand. In addition, Progent offers a low-cost Off-hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing is fundamental to a successful IT Call Center. But full-featured ticketing platforms are not just costly to acquire and staff, but also challenging to set up and manage. Small or niche IT service firms do not have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT support firms an economical way to keep their custom branding while providing their clients responsive desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT support organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The features available with Progent's Help Desk and ticketing services enable your IT service firm to expand your physical and virtual support workload, the diversity of technologies your business can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT support companies include:

  • Progent's remote desktop support staff provides Level 1 end user support with 1-hour service level agreement to begin work during standard business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in larger metro areas is offered across the country at additional cost.
  • You retain full control of your customers and invoicing.
  • Your clients submit service requests by means of your custom branded web portal, an 800 number, or by directing a request to your specified email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional details on Progent's Service Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service firms allows your support team to act as a single source for practically all technical guidance and troubleshooting your customers may require. You can build your staff and strategic IT skills at your own pace without being forced to say no to new business due to a gap in expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house support group, responding to your management, and bills you instead of your customer.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Detailed Service Documentation: Progent utilizes an advanced service documentation platform to make sure all IT services performed are fully documented. This makes it easy for support group to transfer account assignments to internal consultants once you have enough people and relevant skill sets.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can easily and affordably take on more jobs beyond your main fields of expertise and open additional territories without the risks associated with increasing your head count too quickly.
  • Strengthen Your Name: You can solidify your mind share as a comprehensive IT support provider by offering more services to more customers using your own brand.
  • Flesh Out Your Services Portfolio: Progent offers world-class support in a wide range of technologies and can be a dependable reservoir of skills for growing your IT service operations.
  • Fast Problem Escalation: With a large roster of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Keep Your Clients Satisfied: Satisfied clients are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help from other support firms.
  • Online Support Experts: For two decades, Progent has provided online network support ranging from Help Desk services to high-level consulting. Effective remote service saves money and produces quick results.
  • Major Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Aurora, Colorado Businesses
Progent's veteran roster of certified consultants and technical experts can provide Aurora, Colorado companies a wide range of remote technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for IT service organizations include:

Learn More About Progent's Reseller Program for Network Service Organizations in Aurora, Colorado
For additional details about Progent's reseller program for IT service firms in Aurora, Colorado, call 1-800-993-9400 or see Contact Progent.