Aurora Consulting Expertise for Computer Support Organizations
Transparent Temporary IT Support Augmentation
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Aurora
Progent's consulting support for network service firms in Aurora Colorado allows your company to offer your customers Progent's consulting and Help Desk Call Center support under your own branding as a transparent augmentation of your in-house network support team. This can help you grow your client base, fill out your service portfolio, create happy clients, and improve your bottom line.
Progent's team of network engineers, PC support technicians, IT administrators, and data security professionals have worked as transparent supplements to the support staffs of some of the country's largest IT support businesses. Progent's breadth and depth of technical knowledge enables you to widen the capabilities of your IT support practice, and Progent's close integration with your support team lets you strengthen and protect your company's brand.
Progent is a network consulting firm with two decades of experience delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private IT services company in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)
Providing Progent's Services With Your Branding
Progent's consulting program for IT service organizations features transparent resale to your clients of professional IT services. Progent bills your firm exclusively and works under your direction to deliver your clients support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for clients who require 24x7 technical support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind an efficient service desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but difficult to configure and maintain. Small or niche IT support providers seldom have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT service organizations an economical way to retain their own branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program enable your IT service firm to expand your physical and virtual support workload, the range of technologies your firm can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing program for IT support firms include:
- Progent's online desktop support group delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal business hours.
- Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is offered at extra cost.
- Optional on-premises support in major metro areas is available across the country at additional cost.
- You keep complete control of your customers and billing.
- Your customers submit service requests using your own branded web portal, an 800 phone number, or by directing an email to your specified email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated online until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service organizations allows your support team to become a single source for practically all technical expertise your customers may require. You can build your team and strategic in-house competencies steadily without being forced to say no to opportunities due to a gap in in-house expertise or the absence of personnel.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a transparent supplement to your internal support group, responding to your management, and bills you rather than your client.
- By-the-Minute Billing: Progent charges by the minute to reign in expenses.
- Detailed Reporting: Progent utilizes an advanced documentation platform to ensure that all IT services performed are thoroughly described. This allows you to transfer account assignments to internal personnel once you have sufficient staff and relevant skill sets.
- Safely Grow Your Service Practice: You can quickly and safely take on additional jobs outside your main fields of expertise and open new territories without the risks associated with expanding your head count too quickly.
- Strengthen Your Brand: You can improve your mind share as a comprehensive IT service provider by delivering more solutions to more clients under your own company name.
- Add to Your Services Catalog: Progent can provide world-class support in a broad range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service business.
- Rapid Problem Escalation: With a sizable team of high-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
- Make Your Clients Satisfied: Happy customers stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for help from other support firms.
- Remote Technical Support Experts: For two decades, Progent has provided online network support ranging from Call Center support to advanced consulting. Effective remote service saves money and produces fast results.
- Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Aurora, Colorado Companies
Progent's seasoned roster of certified engineers can provide Aurora, Colorado companies a broad array of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for IT service organizations include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Configuration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure Active Directory Planning
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Reporting
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote IT Technical Support
- Work from Home Support
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Expertise
- Cybersecurity Consultants
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Tech Support
- Data Center Support
- Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Development
- Virtualization Management
- Windows Hyper-V Setup
- VMware vSphere and vCenter Configuration
- Citrix XenApp Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- iPhone and Android Integration
- Apple iPhone Integration
- Google Android Smartphone Support
- Ransomware Defense/Recovery
- Data Backup/Restore Expertise
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi AP Configuration
- Wi-Fi Site Surveys
Find Out More Details About Progent's Consulting Support for IT Service Firms in Aurora, Colorado For more information about Progent's consulting program for network service firms in Aurora, Colorado, call 1-800-993-9400 or see Contact Progent.
An index of content::
Open Now .NET IoT Integration
Development Companies .NET MAUI
Progent's software developers have worked for 20 years with .NET tools and the Visual Studio development system and are able to build or enhance .NET applications rapidly and at low cost.
Solaris Cybersecurity Contractors
After Hours UNIX Security Firm
If your business has a Sun Solaris environment or a mixed-platform IT environment, Progent's CISM, CISSP and ISSAP-premier consultants can assist your whole enterprise in a wide range of security topics such as security management practices, security architecture and strategies, access control products and methodology, applications development security, business processes security, hardware security, communications, infrastructure and Internet security, and business continuity preparedness. CISM, CISSP and ISSAP stipulate the basic competencies and international standards of performance that network security professionals are expected to possess. These certification give executive management the confidence that consultants who have earned their CISM, CISSP or ISSAP certification have the experience and theory to deliver world-class security support and consulting help.
Virtual Server Private Cloud Hosting Consultancy
Private Cloud Hosting for Virtual Data Centers Specialists
Progent's Private Cloud Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size organization's production servers in an environment that delivers the highest degree of availability and scalability and is in addition easy to migrate to another host. Progent's Private Cloud Hosting services are based on proven virtualization architectures that enable small businesses with multi- platform IT systems to economize dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while benefiting from world-class fault tolerance and an unmatched level of vendor flexibility.
24-Hour Meraki Management IT Consultant
Best CCIE Expert Certified Meraki MS 300 Series Switch IT Services
Cisco's Meraki MS family of switches are intended for sites that go from branch offices to campuses. Progent's Cisco-certified CCIE consultants offer affordable online consulting to help your company to plan and deploy an efficient network solution that incorporates Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-based management tools, configure policies to ensure compliance, develop and test a disaster preparedness strategy, and resolve issues associated with any aspect of your Meraki deployment. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to create a unified networking infrastructure.
Email Allow Lists Consultant Services
ProSight Outbound Email Filtering Consultancy
Progent's ProSight Email Guard solution uses the technology of top data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall.
Consult MRTG for Linux
Nagios Support and Setup
Network monitoring typically involves observing a system's resource utilization in order to uncover throughput bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring tools that work under Linux and can be deployed to monitor mixed-platform networks where UNIX and Windows coexist. Progent's network integration engineers can help you use both these programs to optimize and repair your network. Progent's UNIX consulting professionals offer small companies and developers assistance with managing and servicing UNIX/Linux and Solaris networks that coexist with Microsoft-based products.
Microsoft Teams dial plans Consultants
Consultant Services Microsoft Teams and AAD
Progent can assist your organization to plan an upgrade to Teams from Skype for Business Online and configure, administer, and troubleshoot a cloud-based or hybrid implementation of Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.
Network Engineer Service Desk Outsourcing Support
Support Desk Services Online Troubleshooting
Progent's Microsoft and Cisco certified experts offer three ways to help medium-size and large companies create an efficient and successful in-house Computer Support Helpdesk. Progent's help desk consulting services include Return on Investment evaluation, process study and enhancement, executive reporting, education of internal personnel, and documentation of processes. Progent's Software Selection and Deployment Support Services help companies sift through the numerous high-quality Help Desk application programs available and determine which packages may be excessively costly, lack key capabilities, or align badly with your organization's business goals. Progent also provides short-term staffing for organizations who want to reinforce their in-house Help Desk staff for occasional tasks or to substitute for absent or indisposed personnel.
Cybersecurity Vulnerability Assessment Technology Professional
Cybersecurity Vulnerability Evaluation Consultancy
Progent offers several network security packages designed to deliver larger corporations an impartial and thorough network security assessment from a group of certified security consultants. All Progent's security evaluation packages incorporate a suite of services like automated scans from within and from beyond your corporate security perimeter, professional interpretation of results by accredited security consultants, production of a paper explaining the results, plus an interactive high-level executive outbrief and an extensive interactive outbrief for internal network engineers.
Remote ProSight VM Hosting Consultant Services
ProSight VM Hosting Consultancy
Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small or mid-size organization's servers in a solution that delivers the maximum degree of dependability and scalability and is also simple to migrate to another host. ProSight Virtual Hosting and management services are built upon proven virtualization techniques that enable small companies with mixed- platform IT systems to economize dramatically on the costs of capital investments, system support, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility.
Computer Companies Progent's Management Team
24-Hour Small Business Networking Progent Management
Progent's management team includes industry veterans with years of background delivering computer consulting, troubleshooting, and strategic IT planning to businesses ranging in size from small offices to global enterprises. Great support calls for great people, and Progent has put together a management team that can provide businesses with the top service value available anywhere.
Flexential Tampa Data Center Consultant Services
Flexential Tampa Colocation Center Technology Professional
Progent utilizes the Flexential Tampa data center mainly to deliver private cloud hosting services. Progent has a group of IT consultants located in the Tampa area, and Progent can also provide online support from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran DRBC planning consultants. Progent can also help you to design and implement a move to the Flexential facility with services like designing system architecture, recommending hardware, system setup and testing, debugging, setting up remote network management, and educating your network support team.
Urgent Failover Clustering Windows 2008 Consulting
Open Now Windows Cluster Server 2008 Online Help
The cluster technology incorporated into the high-end editions of MS Windows Server 2008 is radically re-engineered to simplify the installation, configuration, and administration of clusters that offer greater levels of system dependability, protection, efficiency, and flexibility. New or enhanced features include automated cluster Validation, revamped setup and deployment, improved cluster management, new cluster architecture for increased uptime, hardened security and quorum structure, minimization of failure points, greater storage and memory capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can assist you assess the business benefits of Windows clustering, plan and implement an installation, educate your network support personnel to manage your failover clusters, deliver continuing consulting and support services, and produce and test a business continuity procedure.
Integration Network Troubleshooting
Automatic Topology Mapping Consulting
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require important updates, or resolving performance problems.
Consulting MRTG for Linux
Nagios Support and Integration
Nagios and MRTG are useful, Open Source monitoring utilities that operate on the Linux OS and can be deployed to analyze UNIX networks, Microsoft Windows networks, or multi-OS systems where Linux and MS Windows run side by side. The Nagios monitor lets network support engineers to track network services such as POP3, HTTP, SSH, and NNTP. MRTG lets you track the traffic in and out of SNMP-enabled network devices including processors, routers, and switches. Progent's system integration consultants can help you utilize both these utilities to tune and troubleshoot your network.
24 Hour At Home Workers Security Technology Consulting Services
At Home Employees Cybersecurity Integration Services
Progent can assist small and mid-size organizations to configure network security defense solutions and provide response services needed to support a remote workforce.
At Home Workers Cloud Integration Consultant
Offsite Workers Cloud Integration Integration
Progent can assist small and medium-size organizations to set up their at-home workforce with transparent integration with public cloud resources.
Online Support Non-stop Load Balancing
Microsoft Certified Network Load Balance Setup and Support
Progent provides high availability load balancing support that addresses network load balancing, load balanced applications, network infrastructure routing, and content delivery products such as F5 Networks 3DNS. fault tolerant load balancing vendors for which Progent can provide consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS.
Microsoft Expert School District Exchange Technology Professional
Specialists Local Government
Progent has extensive experience providing a full-spectrum of remote network support and emergency repair services to local governments and schools throughout the U.S. Progent is one of the pioneers in providing expert remote IT support and has delivered network support to organizations in every state. Remote support eliminates travel costs and solves issues faster than onsite support.
Emergency Consulting Network Infrastructure Monitoring
Small Business Network Management Outsourcing Services
Progent's ProSight family of managed services are designed to offer organizations who have minimal internal IT administration and support teams with low-cost access to world-class management tools and technical experts. Benefits of Progent's ProSight line of managed services include fixed network maintenance expenses, automation of common management tasks, continual absorption of the latest technology, graceful migration from legacy systems to modern solutions, improved alignment of computer technology with strategic goals, access to seasoned network experts, and allowing management to concentrate on business issues rather than ever-changing network technology.
SQL Server 2014 Resource Governance Technology Consulting
SQL Server 2014 Database Migration Support Services
SQL Server 2014 incorporates significant enhancements in critical areas including performance, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates transparently with all workloads including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and on-premises consulting services such as system design, configuration, administration, remediation, and software development services to enable organizations of any size to realize fast return from their SQL Server 2014 deployment.
Onsite Technical Support Microsoft Exchange 2013
Immediate Exchange 2013 OWA Technical Consultant
Exchange 2013 includes major enhancements to the capabilities of Exchange Server 2010 and delivers important new features as well as a revamped architecture. These improvements affect vital facets of IT like manageability, high availability (HA), security, cost of ownership, teamwork, expandability, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting professionals can help you evaluate the possible advantages of migrating to Exchange Server 2013, create a cost-effective validation and deployment plan, and educate your IT team to manage your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing online consulting and support and management services for Exchange Server 2013.
Windows Server 2016 Workgroup clusters Consultant Services
Windows Server 2016 Disaster Recovery Planning Network Consultants
Progent's certified information technology experts offer Windows Server 2016 integration consulting to assist organizations of all sizes to design and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can assist your company to evaluate the value of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to take advantage of the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain failover clusters.
MSP360 Managed Backup Technology Consulting Services
MSP360 Server Backup Network Consulting
Progent's data protection experts can help your company to design, implement and troubleshoot a backup/restore plan built around MSP360 technology. MSP360 enables file/folder or image backup/restore for virtual machines and physical computers, works with all leading public clouds, and permits you to build a data protection ecosystem with a low Recovery Time Objective (RTO) and a granular Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and remote management of your backup environment to protect against data loss resulting from human mistakes, computer glitches, malicious insiders, and malware attacks like ransomware. To read more, see ProSight Data Protection Services 360 Backup solutions.
