Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in Aurora
Progent's consulting support for network service firms in Aurora Colorado allows you to offer your clients Progent's consulting and Help Desk Call Center support using your own branding as a transparent supplement to your regular network services group. This can help you add to your client base, flesh out your service portfolio, satisfy your customers, and increase your profits.
Progent's team of network experts, PC support specialists, IT admins, and data security professionals have acted as transparent supplements to the support staffs of some of the world's biggest IT service firms. Progent's range of technical knowledge allows you to add to the scope of your IT support practice, and Progent's close integration with your support team lets you elevate and protect your branding.
Progent is a network consulting company with two decades of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT services company in the world. Progent has provided remote technical assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)
Using Progent's Support Services With Your Branding
Progent's reseller program for network service firms offers seamless resale to your customers of professional services. Progent invoices your firm directly and works under your direction to deliver your clients support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for clients who need 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the enabling technology behind an efficient service desk. But full-featured ticketing platforms are not only costly to license and staff, but also challenging to configure and manage. Small or niche IT support firms seldom have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT support firms a practical way to retain their own branding while providing their clients world-class desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The features available with Progent's Call Center and ticketing services enable your IT service firm to increase your physical and virtual support volume, the diversity of technical issues your firm can handle, the number of locations you can service, and your hours of availability.
Key features of Progent's Call Center and ticketing program for IT service organizations include:
Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service organizations allows your support team to become a sole source for practically all technical expertise your customers may require. You can build your staff and strategic IT skills steadily without being forced to turn down new business due to a lack of in-house expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
Progent's Areas of Expertise for Aurora, Colorado Organizations
Progent's veteran team of certified consultants and technical experts can provide Aurora, Colorado organizations a wide range of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service firms include:
Find Out More About Progent's Reseller Support for IT Service Firms in Aurora, Colorado To learn additional details about Progent's consulting support for IT service firms in Aurora, Colorado, call 1-800-993-9400 or see Contact Progent.