Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Firms in Aurora
ProgentProgentís consulting services for IT service organizations in Aurora Colorado allows your company to offer your customers Progent's consulting and Help Desk Call Center support using your company's own branding as a transparent augmentation of your regular IT support group. This can help you grow your revenue, expand your service portfolio, satisfy your clients, and increase your profits.

Progent's team of network engineers, PC integration and troubleshooting technicians, network administrators, and cybersecurity professionals have acted as seamless supplements to the IT groups of some of the worldís biggest IT support businesses. Progentís range of technical knowledge enables you to add to the scope of your IT service business, and Progentís close integration with your support team lets you promote and preserve your company's brand.

Progent is an IT support firm with two decades of experience providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private IT support company in the world. Progent has provided online IT support and consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations features seamless resale to your customers of world-class IT services. Progent invoices your firm directly and works under your direction to provide your customers support services under your branding. In addition, Progent has an affordable Off-hours Support Service for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but also challenging to configure and manage. Small or niche IT support providers seldom have the necessary budget or personnel. Progent's Help Desk and ticketing program gives IT service firms an affordable way to retain their own branding while providing their clients world-class desktop support backed by an advanced ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing solution for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program enable you to expand your physical and virtual support workload, the range of technologies your company can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's online desktop service group delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at extra cost.
  • Optional onsite support in larger metro areas is offered throughout the US at additional cost.
  • You have complete control of your customers and billing.
  • Your clients submit incident reports by means of your custom branded web portal, an 800 number, or by directing a request to your dedicated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional details about Progent's Call Center and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service firms allows your support team to become a single point of contact for virtually all IT guidance and troubleshooting your clients may require. You can build your staff and core IT skills at your own pace without having to decline opportunities due to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service team, under your coordination, and bills you rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Service Reporting: Progent utilizes an advanced documentation platform to ensure that all IT services delivered are thoroughly described. This enables you to shift account assignments to internal consultants once you have enough staff and relevant technical skills.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can quickly and efficiently take on additional jobs beyond your core areas of excellence and open additional geographies without assuming the risks associated with increasing your head count too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT service provider by offering more services to more customers using your own brand.
  • Add to Your IT Support Portfolio: Progent can provide world-class support in a broad range of technologies and can act as a reliable resource for growing your IT service business.
  • Rapid Problem Escalation: With a sizable team of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
  • Keep Your Customers Happy: Happy clients are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help outside the fold.
  • Online Support Professionals: For two decades, Progent has delivered remote IT support from Help Desk support to advanced consulting. Efficient online support saves money and produces fast results.
  • Top Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Aurora, Colorado Companies
Progent's veteran team of certified engineers can provide Aurora, Colorado companies a broad array of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service organizations include:

Learn More About Progent's Reseller Program for Network Service Organizations in Aurora, Colorado
To learn more details about Progent's reseller program for IT service organizations in Aurora, Colorado, call 1-800-993-9400 or visit Contact Progent.