Aurora Consulting Support for Network Service Companies
Short-Term Support Staff Assistance
Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Aurora
Progent’s consulting support for network service organizations in Aurora Colorado allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless augmentation of your regular network support team. This can help you add to your revenue, fill out your service catalog, create happy clients, and improve your bottom line.
Progent's team of network engineers, PC support specialists, network admins, and data security consultants have acted as transparent expansions to the support staffs of some of the country's biggest IT service businesses. Progent’s range of expertise allows you to add to the capabilities of your IT support practice, and Progent’s transparency helps you promote and preserve your company's brand.
Progent is a network consulting company with 20 years of experience delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network experts of any independent IT support company in the world. Progent has delivered remote IT support and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)
Using Progent's Services Under Your Branding
Progent's consulting program for IT service firms offers transparent resale to your clients of world-class services. Progent invoices your firm directly and works under your instructions to provide your clients support services under your brand. Also, Progent has an affordable Off-hours Support Service for customers who require access to 24x7 technical support.
Help Desk and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an efficient Help Desk. But enterprise-grade ticketing systems are not just costly to acquire and staff, but difficult to configure and manage. Smaller IT service providers do not have the required budget or personnel. Progent's Help Desk and ticketing program offers IT support organizations an affordable way to keep their own branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's sizable investments in advanced ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Help Desk and ticketing services allow you to expand your support workload, the diversity of technical issues your company can take on, the number of geographies you can service, and your overall availability.
Key features of Progent's Service Desk and ticketing program for IT support organizations include:
- Progent's online desktop support team provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
- Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is available at additional cost.
- Optional onsite support in larger metros is offered across the country at extra cost.
- You retain complete control of your clients and invoicing.
- Your customers submit incident reports using your own branded web portal, a toll-free number, or by directing a request to your assigned mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated online while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service firms allows you to become a sole source for virtually all IT guidance and troubleshooting your clients may require. You can grow your team and strategic IT skills steadily without having to say no to new business owing to a gap in in-house expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a transparent extension of your in-house IT service group, under your management, and invoices your firm instead of your client.
- Granular Billing: Progent bills on a per-minute basis to reign in expenses.
- Detailed Service Reporting: Progent uses an enterprise-class reporting platform to make sure all IT services performed are fully described. This enables your IT support organization to shift service responsibilities to in-house consultants once you have sufficient people and relevant skill sets.
- Safely Grow Your Service Business: You can quickly and safely accept more jobs beyond your main areas of expertise and open additional geographies without exposure to the risks associated with expanding your full-time staff too rapidly.
- Re-enforce Your Brand: You can improve your positioning as a comprehensive network support provider by delivering more services to more customers under your own brand.
- Flesh Out Your IT Support Portfolio: Progent offers world-class support in a wide array of technologies and can act as a reliable reservoir of skills for growing your IT service operations.
- Fast Escalation: Thanks to a large team of top-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
- Make Your Clients Satisfied: Happy customers are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help from your competitors.
- Online Technical Support Professionals: For 20 years, Progent has provided remote IT support from Help Desk services to advanced consulting. Effective remote support saves money while delivering fast solutions.
- Major Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Aurora, Colorado Companies
Progent's nationwide team of certified consultants and technical experts can provide Aurora, Colorado organizations a wide range of remote technical guidance and debugging services. Practice areas offered under Progent's reseller program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Migration Support Services
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure Active Directory Planning
- Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Consulting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Integration
- Security and Compliance Expertise
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Tech Support
- Colocation Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Development
- Virtualization Automation
- Windows Hyper-V Setup
- VMware vSphere and vCenter Configuration
- Citrix XenApp Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- Smartphone Management
- iPhone Integration
- Google Android Phone Integration
- Ransomware Recovery
- Backup/Restore Consulting
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Learn More About Progent's Reseller Program for Network Service Organizations in Aurora, Colorado To learn more information about Progent's consulting support for IT service firms in Aurora, Colorado, call 1-800-993-9400 or visit Contact Progent.
An index of content::
MOM Case Study
Operations Manager Case Study
Before Progent’s Microsoft Operations Manager solution, system issues were approached reactively, after workers were impacted by them. With the help of proactive, computer generated warnings and trend analyses created by MOM, Progent is now able to fix network problems before they grow to be serious enough to impact network uptime. Thanks to MOM, Progent can deal with potential problems before customers suspect that the problems are there. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to provide small business networks enterprise-class reliability, safety and performance.
SharePoint Server 2013 Online Support Services
SharePoint Server 2016 Setup and Support
Progent’s Microsoft-certified consultants can provide companies of any size consulting, technical support, and application development expertise for SharePoint and SharePoint Online. SharePoint is an advanced platform that uses web technology for efficiently connecting people, groups and information. Microsoft SharePoint Server offers a central spot for your workers or customers to connect to, manage, share and manipulate useful data, documents, and applications and to interact with other people. SharePoint enables quicker and more intelligent decisions, more effective access across teams and more streamlined business processes. Windows SharePoint Services connect workers, customers, workgroups and projects with the knowledge they’ve developed in a manner that makes data convenient to find, download and re-use. Progent's SharePoint experts can help you to maintain your existing SharePoint environment or upgrade to the current version of SharePoint.
Macintosh OSX IT Consulting
Apple OS X Technical Support
Progent's experts offer macOS and Mac OS X users a range of services including workstation support, Apple macOS and OS X expertise, Mac integration with Windows networks, Entourage and Exchange Server expertise, security services, and custom education. Progent can help businesses to upgrade to macOS from Mac OS X or earlier versions of OS X and Progent can offer expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with iPhone support and iPad synchronization, or moving to iCloud. For computer environments built solely on Apple macOS or OS X or for systems with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of designing, integrating and maintaining a network infrastructure that is reliable, safe, fast and able to achieve your organization's business goals.
24/7 Microsoft Data Protection Manager 2012 Support and Setup
SCDPM 2012 and Azure Backup Computer Consulting
Progent's Microsoft-certified consultants can provide remote or onsite support to help companies of all sizes to design, deploy, administer, and troubleshoot a backup system built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from older versions of Data Protection Manager or from another backup system, and Progent can integrate your Data Protection Manager deployment for onsite, cloud-based, or hybrid datacenters. Progent can provide occasional support for fixing particularly challenging problems, or comprehensive project management services. Progent can also assist you to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
Network Intrusion Detection Auditor
Network Traffic Analysis Security Consulting
Global Information Assurance Certification was founded in 1999 to certify the skill of IT security professionals. GIAC accreditations are acknowledged by businesses and institutions all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide support for any of the security services covered under GIAC accreditation including auditing network security mechanisms, security incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.
Postini Design and Installation
Antispam Support and Integration
Email Guard from Postini provides constantly upgraded spam and virus filtering, content filtering, and protection from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini aggregator and service firm. If your company is too small to qualify for a regular Postini license, you can still get access to Postini’s Perimeter Management technology through Progent’s E-Mail Guard spam filtering and virus defense aggregation offering. Progent’s certified e-mail protection consultants can show you how to create an email safety strategy that incorporates spam filtering and anti-virus services and policies.
Check Point 3000 Firewalls Security Audit Services
Security Organizations Check Point 16000 Firewalls
Progent's Check Point experts can show you how to select and deploy Check Point Software Firewall software and appliances powered by Check Point Software's security platform to provide an economical and effective security defense for your business network. Progent can also help you configure other Check Point products including ZoneAlarm and Check Point Series 80 appliances with security solutions from other vendors and provide a central source for on-going technical support, administration, education, and design expertise.
Consultancy Services Group Online Office Word Training
Live Online PowerPoint Classes
Progent's webinars offer small businesses the affordability, convenience, and versatility of online seminars plus the proven pedagogic techniques of seasoned instructors who employ the latest technology to reproduce live, participatory classrooms. Progent offers webinar education for key desktop software including elements of Microsoft Office suite such as Excel, Word, Access, and Outlook: MS Dynamics business accounting and analytics software including Microsoft Dynamics GP; plus additional top desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Engineer VBScript programming
Java programming Technology Professional
For assistance creating, enhancing, or troubleshooting business aplications for Windows, any version of Linux, or for the Web, Progent’s expert team of program developers, relational database designers, and project managers can ensure you get the job completed on schedule and within your budget. Progent's experienced software developers can provide cost-effective and expert online help for jobs as simple as writing Vidual Basic scripts for Excel or as large as rolling out mission-critical RDBMS applications based on SQL Server or MySQL.
Biggest Questions about Network Engineering Freelancing Jobs
Q and A about Cisco Consultants Job
For replies to common questions concerning being employed by Progent, see Working with Progent Questions and Answers.
24-Hour Microsoft Dynamics NAV Application Consultant
Solomon Support and Help
Progent can give you access to experts who can modify your Microsoft Business Solutions ERP, MRP, and accounting system programs to suit your particular business needs. Progent’s Microsoft-certified consultants provide experience in Microsoft Dynamics AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also offers custom e-Commerce integration services for safe, company-wide information sharing as well as integration with CRM packages.
Microsoft Office IT Specialist
Microsoft Small Business Networking
Progent applies no service activation charge and asks no retainer for support services delivered during regular working hours. Progent's small granularity avoids big bills for fast repairs so you won't be tempted to allow minor problems to stay unaddressed. .
Top Ranked Professionals Microsoft Azure hybrid cloud integration
Enterprise hybrid cloud integration Consulting
Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Microsoft Azure hybrid cloud planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has 20 years of background delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Catalyst 802.11ax Wireless Technical Consultant
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Security Integration Support
Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 Wireless Access Point consultants can provide economical remote and onsite help for Catalyst Wi-Fi 6 wireless access points (WAPs).
Android and SQL Server integration Remote Consulting
Android and Outlook integration IT Consultant
Progent's veteran team of IT consultants and subject matter experts have years of background delivering remote and onsite assistance for organizations of all sizes who want to integrate Android phones into their IT networks so that users can communicate and collaborate from virtually anywhere. Progent offers the breadth of know-how to solve network issues that span multiple vendors and that entail a combination of legacy and up-to-date information technology. Progent provides cost-effective remote technical support to help you with any facet of planning, configuring, managing and troubleshooting your BYOD solution. Progent can deliver as-needed support to help you to resolve especially challenging technical problems, or Progent can provide outsourced or co-sourced project management support to ensure that you complete major network initiatives on time and within budget. Progent can assist with on-premises, cloud-based, or hybrid networks and offers support for operating systems, applications, management tools and network infrastructure. Progent also can provide customized group or individual training to show you how to manage and use Android phones securely and productively.
Remote Employees Video Conferencing Integration
At Home Workforce Video Conferencing Support Outsourcing
Progent can help small and mid-size businesses to implement and troubleshoot video conferencing technology to enable their at-home workers to interact productively with fellow workers and clients.
Database Application Development Consulting Services
RDBMS Technical Consultant
Progent's certified relational database developers can provide small and midsize businesses remote DBA and programming services for leading RDBMS platforms including MS SQL Server, Oracle, MySQL, and Microsoft Access. Support services available from Progent include installation and configuration, application design and coding, administration support, replication and synchronization solutions, capacity planning, performance optimization, migration, information security, backup/restore options, problem solving, and webinar training.
CCIE Expert Certified Consultant Services Small Business 500 AP
Small Business WAP361 Technology Consulting
Cisco's Small Business family of wireless access points are Linux-powered devices intended as value-priced wireless solutions for light workloads. Progent's Cisco CCIE wireless infrastructure experts can provide remote or onsite integration and debugging support to assist you to design, implement, upgrade, optimize, administer and troubleshoot Cisco Small Business Wi-Fi AP environments of any size or architecture.
Integration High Availability Server Clustering
Expert Microsoft Certified Support Services Windows 2003 Cluster Server
Progent provides Windows 2003 Cluster Server expertise to help your company implement fault-tolerant server clusters designed to deliver 24x7 uptime. Windows cluster servers for fault-tolerant networks include Windows Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster Server. By helping you design fault-tolerant server clustering environments around Microsoft Windows Server 2003 Cluster, Progent’s Certified Windows consultants make sure that your zero-downtime clustered servers are set up to optimize the strategic advantage of your computer network.
Solaris Online Troubleshooting
Sun Solaris Computer Consultant
Progent's Solaris family support services offer small companies and software developers help with administering and maintaining Solaris environments that operate with Microsoft-powered technology. Progent can give your business access to Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide array of experience provides you with an easy single consulting firm to help you build and manage a protected and reliable mixed-platform network and communications infrastructure that supports Sun Solaris and Microsoft interoperability by integrating Windows with popular variants of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux variations including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.
Exchange 2007 Edge Server Support and Setup
Support and Integration Microsoft Exchange
Progent's Microsoft certified consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity disruption, simplifies long-term service requirements, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-location migrations, Progent offers the knowledge and experience to finish your move quickly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and design offerings include assistance with the configuration of third-party add-ons to Exchange Server 2007 that are best aligned to your business needs.
Microsoft Dynamics 365 Business Central Help and Support
Microsoft Dynamics Business Central Design and Installation
Microsoft Dynamics 365 Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) provides SMBs a unified platform for financials, inventory, operations, capacity planning, procurement, sales and marketing, demand forecasting, and business analytics. Progent's Dynamics 365 Business Central/NAV experts can assist company to maintain your legacy Dynamics NAV environment or upgrade smoothly to a cloud-hosted, on-premises, or hybrid deployment.
ProSight Windows Server Management Online Help
Endpoint Monitoring and Reporting Remote Troubleshooting
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of critical devices that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact productivity.
Azure and Cisco AnyConnect Consultant
Azure Resource Manager Professionals
Progent can assist businesses of any size to migrate any part of their computing infrastructure to Microsoft Azure. This can simplify network administration and lower equipment investments. Microsoft Azure includes a wealth of cloud services and Progent can help you to understand the benefits and restrictions of different cloud computing architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises applications and network infrastructure and ensure that you avoid the common mistakes small organizations make when moving to the cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also help you to prepare firewalls and VPN connections and to manage iPhones and iPads and Google Android smartphones and tablets.
ProSight Remote Infrastructure Monitoring Support and Integration
Best ProSight Network Infrastructure Management Online Consulting
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems.
Windows 11 Microsoft Deployment Toolkit Consult
Immediate Microsoft Windows 11 Professionals
Progent's Microsoft-certified Windows 11 consultants offer a variety of services to support Windows 11 such as Microsoft 365 solutions, mobile device management, at-home workforce access, security and compliance, automated provisioning, and Help Desk services.
Internet Security and Acceleration Server IT Consulting
ISA 2000 Server Online Help
Progent's certified ISA Server consulting experts have broad experience developing corporate security designs for information systems with multiple sites, mobile users, and line-of-business web-based applications. A Progent ISA Server consultant is ready to help your small company design and deploy an installation of Microsoft ISA Server 2004 that supports your information protection requirements without restricting your network.
IT Consultants Cisco ASA and VMware
Cisco Firewall integration Online Support
Progent’s certified Cisco IT security consultants provide expert PIX and ASA Firewall consulting support including architecture, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from compact, plug-and-play desktop devices for small and home offices to scalable enterprise-class products, Cisco PIX and ASA Firewalls offer a high level of protection, high throughput, and high reliability for network environments of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built platform, minimizing possible OS-specific security gaps.
