Aurora Consulting for IT Service Organizations
Seamless Short-Term Staff Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Firms in Aurora
Progent’s consulting services for IT service organizations in Aurora Colorado allows your company to offer your customers Progent's consulting and Help Desk Call Center support using your company's own branding as a transparent augmentation of your regular IT support group. This can help you grow your revenue, expand your service portfolio, satisfy your clients, and increase your profits.
Progent's team of network engineers, PC integration and troubleshooting technicians, network administrators, and cybersecurity professionals have acted as seamless supplements to the IT groups of some of the world’s biggest IT support businesses. Progent’s range of technical knowledge enables you to add to the scope of your IT service business, and Progent’s close integration with your support team lets you promote and preserve your company's brand.
Progent is an IT support firm with two decades of experience providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private IT support company in the world. Progent has provided online IT support and consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations features seamless resale to your customers of world-class IT services. Progent invoices your firm directly and works under your direction to provide your customers support services under your branding. In addition, Progent has an affordable Off-hours Support Service for clients who require access to 24x7 technical support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but also challenging to configure and manage. Small or niche IT support providers seldom have the necessary budget or personnel. Progent's Help Desk and ticketing program gives IT service firms an affordable way to retain their own branding while providing their clients world-class desktop support backed by an advanced ticketing platform and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing solution for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program enable you to expand your physical and virtual support workload, the range of technologies your company can take on, the number of {geographies you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing program for IT service companies include:
- Progent's online desktop service group delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard business hours.
- Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is available at extra cost.
- Optional onsite support in larger metro areas is offered throughout the US at additional cost.
- You have complete control of your customers and billing.
- Your clients submit incident reports by means of your custom branded web portal, an 800 number, or by directing a request to your dedicated email address.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service firms allows your support team to become a single point of contact for virtually all IT guidance and troubleshooting your clients may require. You can build your staff and core IT skills at your own pace without having to decline opportunities due to a gap in expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service team, under your coordination, and bills you rather than your customer.
- Granular Billing: Progent charges on a per-minute basis to minimize expenses.
- Detailed Service Reporting: Progent utilizes an advanced documentation platform to ensure that all IT services delivered are thoroughly described. This enables you to shift account assignments to internal consultants once you have enough staff and relevant technical skills.
- Safely Expand Your Service Business: You can quickly and efficiently take on additional jobs beyond your core areas of excellence and open additional geographies without assuming the risks associated with increasing your head count too quickly.
- Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT service provider by offering more services to more customers using your own brand.
- Add to Your IT Support Portfolio: Progent can provide world-class support in a broad range of technologies and can act as a reliable resource for growing your IT service business.
- Rapid Problem Escalation: With a sizable team of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
- Keep Your Customers Happy: Happy clients are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help outside the fold.
- Online Support Professionals: For two decades, Progent has delivered remote IT support from Help Desk support to advanced consulting. Efficient online support saves money and produces fast results.
- Top Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Aurora, Colorado Companies
Progent's veteran team of certified engineers can provide Aurora, Colorado companies a broad array of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- AD Design
- Office 365 Integration
- Dynamics GP Expertise
- Azure, AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Telecommuter Support Services
- Cisco Network
- Juniper Technology
- Cisco Routers Consultants
- Security and Compliance Expertise
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Tech Support
- Colocation Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtualization Management
- Hyper-V Setup
- VMware vSphere and vCenter Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Support
- Smartphone Management
- iPhone Support
- Google Android Smartphone Support
- Ransomware Defense
- Data Backup/Recovery Solutions
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi Access Point Setup
- WiFi Site Surveys
Learn More About Progent's Reseller Program for Network Service Organizations in Aurora, Colorado To learn more details about Progent's reseller program for IT service organizations in Aurora, Colorado, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Operations Manager IT Consultant
MOM 2007 IT Consultants
Small to middle size businesses can now get all the advantages of Operations Manager 2007 and also have quick access to Progent’s Microsoft certified network consulting experts. With Progent's affordably priced network service packages, mid-size businesses can select a simple co-sourcing package built around Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager to provide small and midsize company information systems world-class reliability, security and performance.
Top SCCM Boundary Groups Specialist
SCCM and Windows 10 On-site Support
Configuration Manager automates software deployment across multiple sites, simplifies security and compliance settings control, inventories network assets, protects against corporate data leakage, provides network health monitoring, enables safe self service, and delivers a common control mechanism for managing multi-operating system networks running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud specialists can assist businesses of any size with any facet of designing, installing, operating and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid environments.
Microsoft SQL Server 2008 Remote Support Services
Specialists SQL 2008 Reporting Services
Progent's Microsoft-Premier SQL Server consultants offer a range of support services to help small businesses to plan, deploy, administer, and repair MS SQL 2008 solutions in order to receive the maximum competitive benefit from Microsoft's state-of-the-art database management platform. Also, Progent offers help with network architecture, enterprise-wide protection, and custom software programming to optimize the strategic value of your SQL Server 2008 investment.
Online Support Services Microsoft LCS Server IM
Microsoft LCS Server IM Consultants
MS Office Communications Server provides IM and Real Presence in a scalable, enterprise-grade package featuring advanced protection, seamless compatibility with popular Microsoft software, an extendable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Communications Server allows lower costs and elevated business efficiencies, increased individual output, and stronger intellectual property security. MS Office Communications Server has been replaced by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified IM and Presence experts offer remote and on-premises configuration support and troubleshooting help for your Office Communications Server 2007 environment and can help your organization to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and carry out a smooth migration that will add significant strategic value to your IT system
Urgent Google Cloud hybrid solutions Consulting
Consultant Enterprise hybrid cloud solutions
Progent offers advanced online consulting services to help businesses integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine on-premises resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
24x7 Exchange 2007 Computer Engineer
Exchange 2007 Edge Server Specialists
Progent's Microsoft certified consultants can help you design and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes productivity disruption, simplifies ongoing support requirements, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-site migrations, Progent offers the knowledge and experience to complete your move quickly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor add-ons to Microsoft Exchange 2007 Server and the design of unified messaging implementations based on Exchange Server 2007.
ISA Server Professional
Internet Security and Acceleration Server Consultant
Progent's certified Forefront Threat Management Server 2010 and ISA Server 2006 consultants can assist you to plan, deploy, and support an implementation of TMG 2010 or ISA Server 2006 on your information system that provides the firewall protection, performance and manageability that your business needs.
Remote Support Solaris
Professionals UNIX
Progent's Solaris family support experts provide small companies and software developers support for managing and supporting Solaris systems that run with Microsoft-based networks. Progent can give your organization access to Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This wide array of expertise provides you with a convenient single consulting firm to show you how to build and manage a secure and reliable mixed-platform network and communications solution that allows Solaris and Microsoft coexistence by integrating Microsoft Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations including RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Microsoft Certified Forefront TMG 2010 Professionals
Forefront Threat Management Gateway 2010 Consultants
Forefront TMG 2010 builds on the proven security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a centrally managed web gateway that delivers a single-server platform for a variety of security features such as an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, VPN control, and HTTP/HTTPS inspection. Forefront Threat Management Gateway includes advanced web security reporting capabilities, permits custom reporting generated by Microsoft SQL Server, works with Active Directory to streamline policy enforcement, and can be operated as a virtual server to lower expenses and improve availability. Progent's Microsoft-certified consultants can help you to design and execute test and production deployments; integrate Microsoft Forefront Threat Management Gateway with Windows 2008, Active Directory, Microsoft SQL Server, Exchange Server, and SharePoint 2010; install Forefront Threat Management Gateway 2010 to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing consulting and repair services. Progent's consultants can also assist you to migrate smoothly to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Consultants VMware vCloud Director vCD
VMware Cross vCenter NSX Services
Progent offers the assistance of a certified VMware VCDX consultant to help you design, configure, administer and repair VMware vSphere and vCloud-based virtualization ecosystem for local networks, private and public clouds, or hybrid deployments. Progent can provide world-class expertise for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and application continuity. Progent offers extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility.
24-Hour ProSight VM Hosting Engineers
Private Clouds for Small Businesses Engineers
Progent's ProSight Virtual Hosting offers advanced virtualization technology, a world-class data center, and the technical support services of Progent's Microsoft-certified consulting group to provide small companies with a complete IT outsourcing solution that enhances network availability and protection, eliminates management distraction, and cuts costs. With Private Cloud Hosting, a small or midsize business can have each of its software platforms and critical business application servers supported within a safe and reliable data center on a fast, high-availability virtual machine set up and supported by Progent's computer support experts.
Shared Network Support Help Desk Onsite Technical Support
Shared Service Desk Technical Consultant
Progent’s Co-managed Help Desk service makes it possible for your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution built around the top shared professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Windows Server 2016 Scale Out Clusters Remote Consulting
Windows Server 2016 upgrade Information Technology Consulting
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting to help businesses of any size to design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist you to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
Consultants WiMax
Comcast Business Class Cable Internet Specialist
Progent can provide the cost-effective support of online Internet connectivity experts to help your organization to evaluate or enhance your ISP services so your Internet connectivity solution aligns with your business needs. Services available from Progent include evaluation of your existing bandwidth utilization, vendor and service plan analysis and ordering, network provisioning, and overseeing a smooth switchover to a new carrier and/or service arrangement. Network provisioning can include enhancing existing routers and deploying new ones, implementing firewalls, and upgrading fault-tolerant BGP architectures.
Co-managed Service Desk Technical Support
Shared Computer Support Help Desk Support and Setup
Progent’s Help Desk Co-management service makes it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution built around the top shared PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
SharePoint 2013 Excel Services Support Outsourcing
Microsoft SharePoint Server 2013 Online Troubleshooting
Progent has been delivering SharePoint consulting services since the first product was released over a decade ago, and Progent has the scope of technical know-how to assist organizations of any size to design and carry out a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that add substantial business value to your IT investment. Progent's Microsoft-certified consultants can assist you to evaluate the business advantages of upgrading to SharePoint Server or SharePoint Online from older releases of SharePoint or from another collaboration environment; determine if an on-premises, Cloud-based or hybrid configuration is best suited for your organization; and pick the most appropriate edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management support or can help in individual tasks associated with your SharePoint 2013 migration.
Support and Integration Shared Call Center
Remote Consulting Shared Help Desk Ticketing
Progent's Microsoft and Cisco certified experts provide three service programs to help medium-size and large organizations develop a cost-effective and productive in-house Computer Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process analysis and enhancement, management reporting, training of in-house personnel, and documentation of processes. Progent's Software Selection and Deployment Services help companies analyze the numerous high-quality Help Desk software packages on the market and decide what packages might be too costly, lack critical capabilities, or align poorly with your organization's business goals. Progent also provides short-term staffing for businesses who want to augment their internal Help Desk staff for occasional projects or to fill in for absent or indisposed workers.
Top Quality Solaris with Windows Consulting Services
24 Hour Solaris with Windows Consulting Services
Progent can assist you to plan and implement a smooth transition from a UNIX-powered IT system to a network powered by Microsoft Windows and capable of supporting Microsoft's popular office productivity software, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and application experts can show you how to guard your data and minimize productivity discontinuity by developing an effective migration plan that preserves your existing investments in UNIX software and infrastructure. UNIX-to-Windows transition support expertise offered by Progent include evaluation of existing environment, transition strategy and validation, Exchange migration expertise, information and application software porting, and processor and storage system transition and economization.
Exchange 2007 Computer Consulting
Exchange Server 2007 Professionals
Progent's Microsoft certified support team can help you define and implement an efficient in-place Microsoft Exchange 2007 migration plan that avoids network downtime, simplifies long-term service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-location upgrades, Progent offers the knowledge and experience to finish your move quickly and affordably. Progent's Exchange 2007 support, repair, and consulting services include assistance with the configuration of third-party enhancements of Microsoft Exchange Server 2007 that are best aligned to your business needs.
Support Outsourcing Exchange 2013 Active Directory
Exchange 2013 VoIP Consultants
Exchange Server 2013 incorporates significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces powerful new features as well as a revamped architecture. These improvements favorably impact key facets of IT including ease of administration, availability, security and compliance, operational costs, collaboration, expandability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to evaluate the possible advantages of migrating to Microsoft Exchange 2013, design a cost-effective test and rollout strategy, and educate your IT team to maintain your Exchange 2013 solution. Progent can also provide affordable online consulting and management services for Microsoft Exchange Server 2013.
Emergency SQL Server Replication Consultant
SQL Server Technology Consulting Services
Microsoft SQL Server 2005 delivers indispensable, standardized tools to computer experts and network users, reducing the difficulty of designing, deploying, managing, and accessing company data and database programs on platforms ranging from handheld devices to corporate data networks. The sophistication and integration requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on experience and broad knowledge in designing and building information-based, comprehensive business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
Idaho Information Technology Consultant
Outsourcing IT Support Idaho
If your organization does not need immediate remote support but expects to need assistance with your information system soon, you can conserve time and money and ensure that the appropriate expertise will be available when you require it by getting in touch with a Progent sales specialist and signing up as a client. For details, phone 800-993-9400 or send email to information@progent.com.
Remote Troubleshooting Cisco Firepower 2000 Series Firewalls
Cisco Firepower URL Filtering Integration Services
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and offer centralized control of advanced cybersecurity features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to design and execute an efficient upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's cloud-based services to create and centrally control IT environments that span branch offices, data centers, private clouds and public clouds.
