Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Aurora
ProgentProgent's consulting support for network service organizations in Aurora Colorado enables your company to provide your clients Progent's consulting and Help Desk Call Center support under your own branding as a seamless augmentation of your regular IT services team. This can help you add to your client base, close gaps in your service offerings, create happy customers, and increase your bottom line.

Progent's roster of network experts, desktop support specialists, IT admins, and cybersecurity professionals have acted as seamless extensions to the IT staffs of some of the country's largest IT support businesses. Progent's range of technical knowledge enables you to broaden the scope of your IT service business, and Progent's transparency helps you elevate and preserve your company's brand.

Progent is a network consulting firm with two decades of background delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network engineers of any private IT support company in the world. Progent has delivered online IT assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for network service firms features seamless resale to your clients of professional IT services. Progent bills you directly and works under your direction to deliver your clients consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for clients who need 24x7 support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing systems are fundamental to an effective IT Call Center. But full-featured ticketing systems are not just costly to acquire and staff, but also challenging to set up and manage. Smaller IT service providers seldom have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT support firms an economical way to retain their own branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT support firms leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Service Desk and ticketing program enable you to expand your physical and virtual support workload, the diversity of technologies your company can take on, the number of locations you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's online desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Normal support hours are 5am to 7pm PST, five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite service in larger metros is available across the country at additional cost.
  • You retain complete control of your clients and billing.
  • Your customers enter requests by means of your own branded web portal, a toll-free phone number, or by directing a request to your dedicated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more details on Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service providers allows your support team to become a sole point of contact for virtually all IT expertise your customers may need. You can build your staff and core in-house competencies at your own pace without being forced to turn down opportunities due to a gap in in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal IT service group, under your coordination, and bills you instead of your customer.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Reporting: Progent utilizes an advanced reporting platform to ensure that all services performed are fully documented. This enables you to shift account responsibilities to in-house consultants once you have enough people and relevant skill sets.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and affordably take on more opportunities beyond your main fields of excellence and serve new territories without the risks associated with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive network support firm by delivering more solutions to more customers using your own company name.
  • Add to Your IT Support Catalog: Progent can provide top-tier expertise in a broad range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support business.
  • Rapid Problem Escalation: Thanks to a sizable roster of high-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Keep Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek expertise outside the fold.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered remote network support ranging from Call Center services to high-level consulting. Effective online support saves money while delivering fast solutions.
  • Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Aurora, Colorado Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Aurora, Colorado companies a broad array of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Consulting Support for IT Service Firms in Aurora, Colorado
To learn additional details about Progent's consulting program for network service organizations in Aurora, Colorado, call 1-800-993-9400 or refer to Contact Progent.