Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in Aurora
ProgentProgent's consulting support for network service firms in Aurora Colorado allows you to offer your clients Progent's consulting and Help Desk Call Center support using your own branding as a transparent supplement to your regular network services group. This can help you add to your client base, flesh out your service portfolio, satisfy your customers, and increase your profits.

Progent's team of network experts, PC support specialists, IT admins, and data security professionals have acted as transparent supplements to the support staffs of some of the world's biggest IT service firms. Progent's range of technical knowledge allows you to add to the scope of your IT support practice, and Progent's close integration with your support team lets you elevate and protect your branding.

Progent is a network consulting company with two decades of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT services company in the world. Progent has provided remote technical assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's reseller program for network service firms offers seamless resale to your customers of professional services. Progent invoices your firm directly and works under your direction to deliver your clients support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the enabling technology behind an efficient service desk. But full-featured ticketing platforms are not only costly to license and staff, but also challenging to configure and manage. Small or niche IT support firms seldom have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT support firms a practical way to retain their own branding while providing their clients world-class desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The features available with Progent's Call Center and ticketing services enable your IT service firm to increase your physical and virtual support volume, the diversity of technical issues your firm can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service organizations include:

  • Progent's online desktop support group provides Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in major metros is available throughout the country at extra cost.
  • You retain complete control of your customers and billing.
  • Your clients submit service requests by means of your own branded Internet portal, a toll-free phone number, or by sending a message to your assigned mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more details on Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service organizations allows your support team to become a sole source for practically all technical expertise your customers may require. You can build your staff and strategic IT skills steadily without being forced to turn down new business due to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your in-house support team, under your coordination, and bills your firm rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in expenses.
  • Detailed Service Documentation: Progent utilizes an enterprise-class reporting platform to ensure that all services delivered are fully described. This enables your IT support organization to transfer account assignments to internal consultants when you have enough people and appropriate technical skills.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and efficiently accept additional opportunities beyond your main areas of excellence and open additional territories without assuming the risks involved with increasing your head count too quickly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum IT support provider by offering more solutions to more clients using your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers world-class support in a wide array of IT disciplines and can be a dependable reservoir of skills for growing your IT service business.
  • Fast Escalation: With a large team of top-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Make Your Clients Happy: Satisfied clients stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Online Technical Support Experts: For two decades, Progent has delivered remote network support from Help Desk services to high-level consulting. Efficient online support saves money and produces fast solutions.
  • Major Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Aurora, Colorado Organizations
Progent's veteran team of certified consultants and technical experts can provide Aurora, Colorado organizations a wide range of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Reseller Support for IT Service Firms in Aurora, Colorado
To learn additional details about Progent's consulting support for IT service firms in Aurora, Colorado, call 1-800-993-9400 or see Contact Progent.