Aurora Consulting Expertise for IT Service Firms
Temporary Staff Assistance
Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Aurora
Progent’s consulting support for network service organizations in Aurora Colorado enables your company to offer your clients Progent's consulting expertise and Help Desk Call Center support under your own branding as a seamless augmentation of your regular IT services team. These services can ease the way for you to add to your client base, fill out your service offerings, create happy clients, and improve your bottom line.
Progent’s nationwide roster of network experts, desktop support technicians, IT admins, and data security consultants have acted as seamless adjuncts to the support staffs of some of the country's biggest IT service businesses. Progent’s breadth and depth of technical knowledge allows you to add to the scope of your IT support practice, and Progent’s close integration with your support team helps you elevate and protect your company's brand.
Progent is an IT support company with two decades of background providing online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer support company in the world. Progent has provided online technical support and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)
Using Progent's Services With Your Branding
Progent's consulting program for IT service firms offers transparent resale to your clients of world-class services. Progent invoices you exclusively and works under your direction to deliver your clients consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for customers who require access to 24x7 support.
Help Desk and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an efficient IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but a hassle to set up and manage. Small or niche IT service providers rarely have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT service organizations an economical way to keep their company branding while providing their clients responsive desktop support built around an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT service organizations takes advantage of Progent's investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The features available with Progent's Service Desk and ticketing solution allow your IT service firm to increase your support workload, the diversity of technical issues your business can handle, the number of {geographies you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT support companies include:
- Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
- Normal support times are 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is offered at additional cost.
- Optional onsite support in major metros is offered across the country at extra cost.
- You keep full control of your customers and invoicing.
- Your clients submit requests by means of your branded Internet portal, a toll-free number, or by directing an email to your specified email address.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service organizations allows your support team to act as a single point of contact for practically all IT expertise your clients may need. You can build your team and core in-house competencies at your own pace without having to turn down new business due to a gap in expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent works as a seamless supplement to your in-house support group, responding to your management, and invoices you rather than your customer.
- Granular Billing: Progent bills on a per-minute basis to minimize costs.
- Extensive Service Documentation: Progent utilizes an enterprise-class reporting system to ensure that all IT services performed are thoroughly documented. This makes it easy for support group to transfer account assignments to in-house personnel when you have sufficient staff and relevant technical skills.
- Safely Expand Your Service Business: You can quickly and safely take on more opportunities outside your core fields of expertise and serve new geographies without exposure to the risks involved with increasing your head count too quickly.
- Re-enforce Your Name: You can improve your positioning as a full-spectrum network service provider by delivering more services to more clients using your own company name.
- Add to Your Services Catalog: Progent offers top-tier support in a wide range of technologies and can be a reliable reservoir of skills for expanding your IT service operations.
- Fast Escalation: With a sizable team of senior IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
- Keep Your Customers Satisfied: Happy clients are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for help from your competitors.
- Online Technical Support Professionals: For 20 years, Progent has delivered remote network support from Call Center services to advanced consulting. Efficient online support cuts costs while delivering quick solutions.
- Advanced Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and GIAC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Aurora, Colorado Companies
Progent's nationwide team of certified consultants and technical experts can deliver Aurora, Colorado companies a broad range of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure AD Integration
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Customization
- Azure, AWS, Google Cloud
- Remote IT Technical Support
- Work from Home Support Services
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Consultants
- Cybersecurity Consultants
- Business Continuity Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Services
- Desktop Tech Support
- Colo Data Center Solutions
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtualization Automation
- Hyper-V Planning
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Integration
- Apple iPhone Support
- Android Smartphone Management
- Ransomware Recovery
- Backup/Recovery Consulting
- Cisco VoIP Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Setup
- Wi-Fi Site Assessments
Find Out More About Progent's Reseller Program for IT Service Firms in Aurora, Colorado To learn more information about Progent's consulting support for IT service firms in Aurora, Colorado, call 1-800-993-9400 or see Contact Progent.
An index of content::
Dynamics GP 2015 R2 Troubleshooting Engineer
Dynamics GP 2015 Excel Reports Integration Companies
Dynamics GP 2015 R2 features a revamped architecture that improves cloud readiness, works with the most popular handheld devices, allows one-time login with Microsoft Azure AD, and tightens security and compliance. Dynamics 2015 R2 also simplifies management reporting, includes nine new Workflows, extends the Web Client, and delivers over 100 enhancements to its library of applications. Progent's Microsoft-certified consultants have the depth and breadth of knowledge and experience to resolve the many IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can assist you to carry out an efficient migration that will optimize the return on your investment in this powerful product.
Top Quality ProSight Ransomware Rollback Setup and Support
Support Services Malware Forensics
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats.
Ryuk ransomware recovery Consultant Services
ransomware business recovery Services
Progent's proven ransomware recovery consultants can help your business to reconstruct an IT network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Proxim Tsunami Wireless Case Studies
Building to Building Wireless Case Studies
Progent delivered a wireless networking environment that enabled a school to improve efficiency and avoid the ongoing costs of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is intended for interfacing separate sites as far as 2.5 miles apart and can extend to even greater ranges. This wireless alternative offered improved bandwidth and dependability than simply amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz band it offered protection against local interference.
Two-factor Authentication (2FA) On-site Technical Support
ProSight Duo MFA Network Consultants
Progent's Duo service plans incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Android, and other personal devices.
VMM 2016 Database Support and Setup
SCVMM 2016 Templates Computer Consultant
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure management products and is intended to provide a centralized solution for configuring and administering virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's SCVMM 2016 consultants can help organizations of all sizes with all facets of designing, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to migrate smoothly from legacy releases of Virtual Machine Manager, develop processes for creating and deploying VMs and VM hosts, implement fault-tolerant scale-out clusters, integrate your private cloud resources with public cloud services, configure virtual switches and load balancers, write and refine PowerShell scripts, and assist you to evaluate the potential business benefits of new capabilities such as Storage Spaces Direct and Shielded VMs. Progent's certified hypervisor experts offer advanced Windows Hyper-V consulting and VMware ESXi support.
TMG 2010 Consultant
Forefront Threat Management Gateway 2010 Network Consultants
Application Publishing with Internet Security and Acceleration Server 2006 allows greater protection of intranet resources while enabling increased efficiency by making these resources accessible to legitimate remote users. ISA Server 2006 can guard business applications, services, and information across all network layers with application-layer filtering and powerful publishing wizards. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 consultants can help you plan, install, set up, and maintain ISA Server on your system so your company benefits from a smart and economical combination of security, convenience, and speed.
ProSight Virtual Machine Hosting Consultancy
Private Cloud Virtual Datacenter Hosting Specialists
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small organization's servers in an environment that delivers the maximum level of dependability and scalability and is in addition simple to transfer to any data center. ProSight Virtual Hosting options are based on proven virtualization architectures that allow small and midsize companies with mixed- platform environments to save significantly on the expense of capital equipment, system support, and IT administration while benefiting from world-class fault tolerance and an unmatched level of vendor flexibility.
Windows Server 2019 Cybersecurity Computer Consulting
Windows Server 2019 with Linux Configuration
Progent's Windows Server 2019 disaster recovery preparedness experts can assist your business to design a disaster recovery system based on Microsoft's advanced Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Services Microsoft Teams compliance
Specialist Microsoft Teams with SharePoint Online
Progent can assist your organization to design an upgrade to Teams from Skype for Business or Lync Server and install, administer, and troubleshoot a cloud or mixed deployment of Microsoft Teams. Progent can help you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.
Cisco Firepower Configuration Network Consultants
24-Hour Cisco Certified Online Support ASA Firewall with Firepower
The new ASA 5500-X Series of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-premier CCIE network experts can assist your company to maintain your existing PIX or ASA 5500 security appliances or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, integrate, optimize, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
Unified Contact center Outsourcing
CUBE On-site Support
Cisco Unified Communications Manager, originally branded CallManager, acts as the heart of Cisco's collaboration platform. Unified Communications Manager and Unified CM Express provide a borderless IP-PBX by integrating with applications that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's Cisco-certified network consultants offer effective and budget-friendly online and on-premises support to assist businesses of any size to build and maintain Unified CM deployments by providing Unified Communications Manager configuration and technical support services that add maximum business value. Progent can assist with any aspect of CUCM setup and troubleshooting in areas that include integrating Cisco VoIP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN calling, deploying ISR routers with CUBE support, creating UCS server clustering systems for high availability, capacity planning, and integration with Exchange and Skype for Business.
Microsoft 365 Project Pro Coder
Project 2016 Development Group
Progent's Microsoft-certified engineers can provide in-depth expertise in implementing, managing and troubleshooting any edition of Microsoft Project, Project Server, and Microsoft Project Online and can deliver a broad variety of cost-effective remote consulting services following proven best practices to assist businesses of any size to get all the advantages of this leading project management solution. Support services available from Progent include system planning, installation and migration, strategies for secure collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training classes.
Mac and Windows Information Technology Consulting
Support and Integration MacOS and Windows
Progent's support experts in Mac and Windows technology can show you how to integrate Apple Macintosh and Windows systems into seamless networks with full sharing and workgroup functionality. Enabling efficient co-existence among a mix of servers and desktops powered by Apple Mac OS and Microsoft Windows requires extensive knowledge of and experience with Apple Macintosh and Microsoft products. Progent's experience in Microsoft and Macintosh service makes it possible to offer world class assistance to businesses that rely on these technologies to keep their competitive advantage. Progent can also assist your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
Dynamics GP Continuum Professional
Top Ranked Expert Development Microsoft Dynamics
Progent's expert application designers and programmers can assist your business to build enhancements to Microsoft GP that support the special needs of your organization while retaining the benefits of Windows integration. Progent can also provide expertise with a selection of development technologies that can be used to build integrations with Microsoft Dynamics GP. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
NetDocuments and Exchange Server Consultant Services
NetDocs Migration Consulting
NetDocuments (NetDocs) is a cloud-based document management system designed for legal workflows. Progent offers online guidance from NetDocuments consultants who can help legal departments and law firms to design, configure, manage, optimize, or debug a document management system (DMS) solution powered by NetDocuments.
Exchange 2003 Server Upgrade Technology Consulting
Upgrading Exchange 2003 Server
Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Exchange Server 2003 upgrade plan that minimizes productivity downtime, simplifies long-term support demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multiple server or multi-site upgrades, Progent has the knowledge and experience to finish your move quickly and economically. Progent's Exchange Server 2003 help, troubleshooting, and consulting offerings include expertise with the configuration of third-party enhancements of Exchange 2003 Server that are in keeping with your business goals.
System Center Management Packs Network Consulting
SCOM Management Packs Network Engineer
Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, enhancing and repairing System Center Operations Manager solutions and offer organizations of any size expert remote or onsite consulting support for SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to watch over your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent can also help you to import and set up Microsoft SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or onsite troubleshooting to help you to remediate critical issues detected by Microsoft SCOM 2012.
24/7 Sun Solaris Remote Consultants
Solaris Remote Specialists
Progent provides nationwide online phone support and consulting services for companies that run UNIX or Linux networks or whose IT systems include a combination of UNIX and Microsoft Windows products. Remote network consulting offers optimum leverage for your IT dollar by preserving client productivity and shortening the time billed for network repair services. Advanced online access technology and experienced service specialists and consultants allow Progent to solve the majority of IT issues without wasting time and expense by traveling to your site. In most of cases your IT problems can be remediated over the phone or through a combination of telephone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM and CISSP premier security professionals to assist with the most difficult network problems.
Information Technology Consulting Microsoft SQL Server 2016
SQL Server 2016 Database Migration IT Consultants
Microsoft SQL Server 2016 offers significant improvements in performance, capacity, security, availability, mobile computing integration, plus built-in business intelligence. New features include PolyBase for handling structured and unstructured databases in one appliance for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Reports, and seamless control over on-premises and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide remote and onsite support to assist businesses of any size to implement, manage or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager.
Microsoft Exchange Support and Integration
Microsoft Exchange Upgrade Integration Services
Progent's Microsoft Certified professionals can provide expert support for major deployments of Microsoft Exchange. Progent's consultants can show you how to prepare for multi-site Exchange Server rollouts or updates and can supply onsite technicians to help enterprises with installations of Microsoft Exchange in the or any region covered by Progent's consultants.
Great Plains Migration Technical Support
Dynamics GP Accounting Information Technology Consulting
Progent’s Microsoft certified experts provide a variety of support services for Microsoft Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial package and corporate management solution built, like all Microsoft financial solutions, on the expandable and popular foundation of Windows technology. Microsoft Dynamics GP 2010, the most recent edition of Microsoft accounting products in the Dynamics GP/Great Plains line, offers an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Microsoft Dynamics GP is easy to deploy and configure, and with its segmented design you can license only the functions you currently require, with the option to add users and enlarge functionality when necessary. Progent’s Dynamics GP Software support experts can show you how to deploy, customize and administer Microsoft Dynamics GP 2010 and also older editions of Microsoft Dynamics GP.
ransomware business recovery Consulting
Conti ransomware recovery Consulting Services
Progent's experienced ransomware recovery experts can assist you to reconstruct a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Symantec Raptor Testing
Protection Symantec Raptor
Progent's Symantec experts can assist you to support legacy Symantec firewall and Symantec VPN products such as the Raptor and Symantec VelociRaptor family or show you how to upgrade to newer firewall/VPN solutions. Progent can also help you design and implement a complete security strategy that can include firewall/VPN appliances and utilities, managed security and virus defense services, system monitoring products, and formal policies and processes. Progent has the skill to be your one-stop resource for on-going technical support, administration, training, and security consulting.
Customer Relationship Management Computer Engineer
MSCRM Consulting Services
Microsoft CRM helps mid-market companies build profitable client relationships. Built-in Sales and Customer Service modules enable employees to share data to help improve sales success and offer consistent, efficient customer service. Progent can set up the most sensible network infrastructure, including local and offsite wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can provide your company with a certified MS CRM consultant who can show you how to combine Microsoft CRM with your marketing or customer support databases.
