Aurora Consulting Support for IT Service Organizations
Transparent Short-Term Support Team Augmentation
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Aurora
Progent’s consulting support for IT service firms in Aurora Colorado allows you to offer your customers Progent's consulting and Help Desk support using your company's own branding as a seamless supplement to your in-house network support group. This can help you add to your client base, expand your service offerings, satisfy your customers, and increase your bottom line.
Progent’s nationwide roster of network infrastructure engineers, PC support technicians, network administrators, and cybersecurity consultants have acted as transparent adjuncts to the support groups of some of the country's largest IT support firms. Progent’s range of technical knowledge allows you to broaden the scope of your IT service business, and Progent’s close integration with your support team lets you strengthen and preserve your branding.
Progent is a network consulting company with two decades of background providing remote expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network engineers of any independent computer services firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)
Providing Progent's Support Services Under Your Branding
Progent's reseller program for IT service firms features seamless resale to your customers of world-class IT services. Progent bills your firm exclusively and performs under your direction to deliver your customers support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for clients who require access to 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind an effective service desk. But modern ticketing platforms are not only costly to acquire and staff, but also a hassle to configure and manage. Smaller IT support providers rarely have the required financial or human resources. Progent's Help Desk and ticketing program offers IT service firms an affordable way to retain their custom branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT service companies leverages Progent's investments in advanced ticketing technology, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The features available with Progent's Help Desk and ticketing program allow you to expand your physical and virtual support volume, the range of technologies your firm can take on, the locations you can service, and your overall availability.
Important features of Progent's Service Desk and ticketing solution for IT support organizations include:
- Progent's remote desktop service team delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal work hours.
- Normal service times are 5am to 7pm PST, five days per week.
- Extended hours support is offered at additional cost.
- Optional on-premises support in larger metro areas is available throughout the US at additional cost.
- You retain full control of your customers and invoicing.
- Your clients enter incident reports using your own branded web portal, a toll-free phone number, or by sending a message to your dedicated email address.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service organizations allows you to act as a sole source for virtually all IT guidance and troubleshooting your clients may need. You can build your team and core IT skills at your own pace without being forced to decline new business due to a gap in expertise or a shortage of personnel.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a transparent supplement to your in-house IT service group, under your coordination, and invoices you rather than your customer.
- By-the-Minute Billing: Progent bills by the minute to minimize costs.
- Extensive Service Documentation: Progent utilizes an enterprise-class service documentation system to ensure that all IT services delivered are fully described. This makes it easy for your IT support organization to shift account responsibilities to in-house consultants when you have sufficient staff and relevant skill sets.
- Safely Grow Your Service Business: You can easily and affordably take on additional opportunities outside your core fields of expertise and serve new territories without assuming the risks associated with expanding your head count too quickly.
- Strengthen Your Name: You can improve your positioning as a full-spectrum IT service firm by offering more solutions to more customers under your own company name.
- Add to Your Services Catalog: Progent can provide top-tier expertise in a broad range of technologies and can act as a reliable resource for expanding your IT support business.
- Fast Escalation: With a large roster of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
- Keep Your Clients Happy: Satisfied clients keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek expertise outside the fold.
- Online Technical Support Professionals: For two decades, Progent has delivered remote network support from Call Center support to high-level consulting. Efficient remote service saves money and produces quick results.
- Major Industry Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including ISSAP, CISM, and GIAC. Find out more about Progent's certifications.
Progent's Practice Areas for Aurora, Colorado Businesses
Progent's nationwide team of certified engineers offers Aurora, Colorado companies a broad range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service firms include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- AD Integration
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Consulting
- Microsoft Azure, AWS, Google Cloud
- Online Network Technical Support
- Telecommuter Support Services
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Configuration
- Security and Compliance Consultants
- Business Continuity Preparedness
- Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Tech Support
- Colo Data Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Development
- Virtualization Automation
- Windows Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- Smartphone Management
- iPhone Support
- Android Phone Support
- Ransomware Recovery
- Data Backup/Recovery Solutions
- Cisco VoIP Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Find Out More About Progent's Reseller Support for IT Service Firms in Aurora, Colorado To learn additional information about Progent's reseller program for network service firms in Aurora, Colorado, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Tech Support Project Methodology
Support Specialist Project Methodology
In performing IT tasks for corporate customers, Progent follows a phased methodology based on specified milestones in order to meet budgetary, scheduling and engineering goals while reducing business disruption. Progent's Enterprise Services Methodology utilizes industry project management standards derived from the best practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, design recommendations, test models, design tuning, and professional deployment. All facets are recorded to provide a detailed summary of IT services performed and to help in ongoing system support.
Postini Consultants
Anti-Spam Consultants
E-Mail Guard is Progent's economical antispam and anti-virus managed service that gives small companies enterprise-quality protection from spam, viruses, DHA attacks, and other forms of email-borne assaults on computer networks. E-Mail Guard is based on Postini's perimeter management technology, a sophisticated library of web-based anti-spam and virus defense services that ward off email attacks before they can penetrate the company firewall. Perimeter Manager also lets administrators track and manage their e-mail systems, irrespective of server platform, hardware type, or data center location.
System Center 2012 Virtual Machine Manager Online Consulting
SCVMM 2012 and SharePoint IT Services
Progent can assist organizations of all sizes to adhere to leading practices to configure SCVMM 2012 hosts, fabric, storage, and library resources; design, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can help you to migrate from a legacy edition of System Center Virtual Machine Manager or from a third-party management system, and Progent can show you how you to optimize and repair your current SCVMM ecosystem to make sure you get the highest possible business value.
Security Consultant
Microsoft and Cisco Authorized Expert Wireless Security Professionals
Progent offers consulting for security analysis products including LANguard from GFI for running a set of automatic network auditing scans to identify potential security gaps. Progent has extensive experience with network analysis tools and can help you to make sense of testing reports and respond appropriately. Progent can help you build security into your company processes, install scanning applications, define and implement a secure system environment, and recommend procedures to maximize the security of your network. Progent's security professionals are available to assist you to configure a firewall, design secure remote access to email and business applications, and install VPN. Progent's certified security engineers can also test the security of web applications and can provide comprehensive security audits of company-wide security to determine your company's compliance with important industry security standards including FISMA, PCI, and ISO.
Intune App Wrapping Computer Consultants
Intune and Android Support and Integration
Progent's Intune consultants can assist your organization to understand the strategic case for adopting Microsoft Intune for administering your web-facing mobile devices including notebooks, smartphones, and tablets powered by Windows, iOS, and Android. Progent can help your company to configure policies, set up test environments to evaluate the appropriateness of Microsoft Intune for your environment, install Intune across your IT ecosystem, combine Intune with System Center Configuration Manager for unified change management, and troubleshoot your Intune deployment.
Microsoft Consulting Best Practices Information Technology Consultant
Immediate Problem Escalation Through Teamwork Network Support Consultants
Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, at the forefront of IT service, performing a broad range of IT projects for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This means that you get not only expert technical skills, but also a support engineer with proven approaches for applying technical knowledge to resolve real-world network problems rapidly.
Outsourcing SharePoint Server and Mac
macOS and Windows Configuration
Microsoft Office for Mac allows Mac users to run the industry's most popular office productivity programs. Progent's Apple-certified Macintosh experts can show you how to configure Mac Office on a multi-vendor network combining Apple OS X and Windows computers so that Macintosh users can access the new capabilities of Word, Excel, PowerPoint and Entourage in order to share data and system resources with colleagues who run Microsoft Windows. Progent's consultants have experience with both Mac and Windows platforms and can support networks that combine Mac with Windows computers with complete resource sharing, or environments which carefully limit collaboration between Apple Mac and Windows systems.
Check Point Ransomware Protection Security Consulting
Check Point NGFW Firewalls IT Services
Progent's Check Point Software consultants can help you choose and deploy Check Point Firewall software and hardware based on Check Point's security platform to provide an economical and efficient security solution for your corporate network. Progent can also help you configure other Check Point technologies including Check Point ZoneAlarm and Check Point Series 80 firewalls with security products from other vendors and offer a single source for on-going network support, maintenance, education, and consulting services.
ProSight Managed IT Services Specialist
ProSight Managed Services Consultants
Progent's ProSight family of managed services are intended to offer organizations who have small internal network support staffs with affordable access to enterprise-class management tools and technical experts. Advantages of the ProSight line of managed services include fixed IT maintenance costs, automation of common administrative tasks, continual adoption of new technology, graceful transition from older systems to current solutions, improved fit between information technology with strategic objectives, access to veteran IT experts, and allowing management to concentrate on business issues rather than ever-changing network technology.
Fortinet Firewall Application Control On-site Support
Fortinet 500 Series Firewalls Computer Engineer
Fortinet FortiGate next-generation firewalls are leaders in delivering best-in-class throughput for SSL inspection. Progent's Fortinet firewall experts can assist your business to configure your Fortinet FortiGate firewalls to safeguard all your digital assets at the enterprise perimeter, within the data center, at branch locations, and at the cloud edge.
Office 365 and Apple iOS Network Consulting
Exchange Online Archiving Online Support
Office 365 is Microsoft's extensive family of productivity applications and cloud-hosted services offered on a subscription basis. Office 365 programs and cloud-based services are available in a variety of product bundles targeted at customers ranging from individuals and home offices to global enterprises. Progent can provide quick and easy remote access to consultants with expertise in Microsoft, Mac, Apple iOS, and Google Android technology. Progent can assist your business to evaluate the many subscription plans available with Office 365 and integrate your network with Office 365 in a way that delivers top business value. Progent supports multi-vendor environments that incorporate Windows, macOS, and Linux technology. Progent can also assist you to create and maintain hybrid solutions that seamlessly combine on-premises and cloud products and services.
Computer System Consultant Small Office
Small Office Onsite and Remote Support
Progent's Microsoft and Cisco certified computer engineers offer advanced support for a wide array of products and technologies and can deliver that expertise remotely nationwide or in person in select cities across the country and anywhere in . Progent offers remote support for information systems powered by Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that incorporate a combination of Microsoft and UNIX-family technology. Progent also can provide access to the help of Cisco CCIE infrastructure specialists for complex network problems, plus the assistance of CISM-accredited security engineers to assist with high-level security planning and problem solving. Progent has delivered online network support to companies in every state in the United States.
IP Communications Network Consultant
IP Endpoints On-site Technical Support
Progent's Cisco certified networking experts can provide high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.
Work from Home Network Infrastructure Engineer
Offsite Workforce Infrastructure Network Engineer
Progent can assist small and mid-size businesses to design, set up and troubleshoot the infrastructure to support offsite workers.
Microsoft Operations Manager Online Support
MOM 2007 Onsite Technical Support
Progent's Microsoft-certified consultants have more than 10 years of background planning, deploying, optimizing and troubleshooting System Center Operations Manager environments and offer companies of any size advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and availability required to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can provide fast online or onsite troubleshooting to assist you to fix critical issues detected by System Center 2012 Operations Manager.
MRP Contract Programmer
Macola Engineer
In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent has experts in Dynamics AX (Axapta), Dynamics NAV (Navision), Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, administration help, upgrade assistance, and one-on-one or group online training classes tailored to address your particular requirements. Progent's consultants also can help you integrate and maintain a secure, reliable server and communications foundation to run your ERP, MRP and accounting solutions.
Power BI On Premises Programming Companies
Power BI Mobile Apps Reports
Progent's Power BI experts can help your business to design, deploy, manage, update or debug your Power BI environment. Progent can also assist you to prepare your source data for Power BI reports and dashboards. Progent can assist you implement and manage an on-premises, cloud based, or hybrid architecture for Power BI.
Private Cloud Hosting Services Consulting Services
Private Cloud Hosting for Virtual Data Centers Engineers
Progent’s private cloud hosting enables small and midsize businesses to run mission-critical applications like SQL and Exchange Server from a secure Tier III data center facility on fault-tolerant hardware with geographically separate backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for automatic backup replication and restore. Smaller organizations can take advantage of Progent’s private cloud hosting service to avoid large investments in the acquisition, maintenance, and operation of network equipment and facilities while benefiting world-class levels of network reliability and security.
Outlook autodiscover Support and Help
Professional Hybrid Office 365 and Exchange
Progent can help you to understand the many subscription options available with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent offers expertise with multi-platform environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to build and manage hybrid networks that transparently integrate on-premises and cloud resources.
ISA Server Professionals
ISA 2004 Firewall Technology Consulting Services
Progent's certified Internet Security and Acceleration Server consulting experts have extensive experience developing corporate security designs for IT networks with many sites, remote workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small company design and implement a configuration of Microsoft ISA Server 2004 that supports your information security requirements without restricting your network.
SQL Server 2019 Machine Learning Server Support
SQL Server 2019 and Python On-site Support
Progent's certified SharePoint Server 2019 and SharePoint Online consultants can provide economical remote and onsite expertise, software development, and debugging services for businesses of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist you design and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates local and cloud-based components into a seamless intranet system.
Forefront Threat Management Gateway Computer Consultant
On-site Support Threat Management Gateway 2010
Microsoft Forefront Threat Management Gateway is based on the proven security technologies of Microsoft Internet Security and Acceleration Server 2006 and offers a easily administered web gateway that delivers a single-server solution for an array of security features including an application and network layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, VPN management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 provides comprehensive web security reporting features, permits custom reporting generated by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be deployed as a virtual machine to lower expenses and improve availability. Progent's Microsoft engineers can assist you to plan and carry out pilot and production deployments; interface Microsoft Forefront TMG 2010 with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server, and SharePoint 2010; set up Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent's consultants can also help you to upgrade economically to Microsoft Forefront Threat Management Gateway from any version of ISA Server.
Consulting Live Communications Server 2007
Live Communications Server 2007 Consulting Services
MS Communications Server delivers IM and Real Presence in an extensible, enterprise-grade solution featuring enhanced security, transparent integration with other Microsoft products, an extendable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server offers lower costs and improved operational efficiencies, increased individual output, and better intellectual property protection. Microsoft Communications Server 2007 has been superseded by Lync, which itself has been replaced by Skype for Business. Progent's certified unified communications experts offer online and on-premises configuration support and troubleshooting services for your Office Communications Server 2007 environment and can assist your organization to assess the advantages of upgrading to Skype for Business. Progent can also help you to plan and implement an efficient migration that will add significant strategic value to your information network
Microsoft Office Network Support Service
Microsoft Office Professional Services
Progent applies no initialization fee and asks no monthly commitment for support services provided during regular business hours. Progent's one-minute granularity does away with big invoices for quick solutions so you will not be forced to allow minor problems to fester. .
Protecting Intrusion Protection Systems
Protect Intrusion Protection Systems
Progent provides small and medium size businesses expert support for Intrusion Protection products and IPsec VPN solutions from leading firewall and Virtual Private Network security vendors including Check Point Software, Juniper Networks, and Symantec. Progent can help you create a comprehensive security strategy and select appropriate products from multiple suppliers to achieve your security objectives while sticking within your spending restraints.
SharePoint 2016 Taxonomy IT Consultant
Online Troubleshooting SharePoint 2016 and OneDrive for Business
Progent's Microsoft-certified SharePoint consultants can provide economical remote and onsite consulting expertise, software development, and debugging services for organizations of all sizes who want to upgrade to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint.
2900 Router Remote Support
Remote Support ASR 1000 Router
Cisco offers a full product line of routers that includes appliances designed to provide the security, bandwidth, and availability demanded by organizations ranging from small businesses to worldwide enterprises and service providers. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved reliability and system uptime. Progent can help you select and configure Cisco routers to establish a solid foundation for your IT system and to make it easy to grow as you add new users, open new offices, install new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers expertise in a range of routers based on Cisco's IOS operating system, such as the Cisco 800 series of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for core Networks, as well as older 2500 and 2700 Routers.
Specialists UNIX with Windows
After Hours Windows, UNIX, Solaris IT Services
Progent's UNIX family consulting services offer small companies and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise provides you with a convenient single source to help you build and maintain a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
