Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Aurora
ProgentProgentís consulting support for network service organizations in Aurora Colorado enables your company to offer your clients Progent's consulting expertise and Help Desk Call Center support under your own branding as a seamless augmentation of your regular IT services team. These services can ease the way for you to add to your client base, fill out your service offerings, create happy clients, and improve your bottom line.

Progentís nationwide roster of network experts, desktop support technicians, IT admins, and data security consultants have acted as seamless adjuncts to the support staffs of some of the country's biggest IT service businesses. Progentís breadth and depth of technical knowledge allows you to add to the scope of your IT support practice, and Progentís close integration with your support team helps you elevate and protect your company's brand.

Progent is an IT support company with two decades of background providing online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer support company in the world. Progent has provided online technical support and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)

Using Progent's Services With Your Branding
Progent's consulting program for IT service firms offers transparent resale to your clients of world-class services. Progent invoices you exclusively and works under your direction to deliver your clients consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for customers who require access to 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an efficient IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but a hassle to set up and manage. Small or niche IT service providers rarely have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT service organizations an economical way to keep their company branding while providing their clients responsive desktop support built around an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT service organizations takes advantage of Progent's investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The features available with Progent's Service Desk and ticketing solution allow your IT service firm to increase your support workload, the diversity of technical issues your business can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT support companies include:

  • Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite support in major metros is offered across the country at extra cost.
  • You keep full control of your customers and invoicing.
  • Your clients submit requests by means of your branded Internet portal, a toll-free number, or by directing an email to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details about Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service organizations allows your support team to act as a single point of contact for practically all IT expertise your clients may need. You can build your team and core in-house competencies at your own pace without having to turn down new business due to a gap in expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your in-house support group, responding to your management, and invoices you rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent utilizes an enterprise-class reporting system to ensure that all IT services performed are thoroughly documented. This makes it easy for support group to transfer account assignments to in-house personnel when you have sufficient staff and relevant technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can quickly and safely take on more opportunities outside your core fields of expertise and serve new geographies without exposure to the risks involved with increasing your head count too quickly.
  • Re-enforce Your Name: You can improve your positioning as a full-spectrum network service provider by delivering more services to more clients using your own company name.
  • Add to Your Services Catalog: Progent offers top-tier support in a wide range of technologies and can be a reliable reservoir of skills for expanding your IT service operations.
  • Fast Escalation: With a sizable team of senior IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Keep Your Customers Satisfied: Happy clients are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for help from your competitors.
  • Online Technical Support Professionals: For 20 years, Progent has delivered remote network support from Call Center services to advanced consulting. Efficient online support cuts costs while delivering quick solutions.
  • Advanced Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and GIAC. Find out more about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Aurora, Colorado Companies
Progent's nationwide team of certified consultants and technical experts can deliver Aurora, Colorado companies a broad range of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Reseller Program for IT Service Firms in Aurora, Colorado
To learn more information about Progent's consulting support for IT service firms in Aurora, Colorado, call 1-800-993-9400 or see Contact Progent.