Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Aurora
ProgentProgent's consulting services for IT service firms in Aurora Colorado allows you to provide your clients Progent's consulting and Help Desk Call Center support under your company's brand as a transparent supplement to your in-house network services team. These services can put you on the fast track to grow your client base, fill out your service offerings, satisfy your clients, and improve your bottom line.

Progent's team of network infrastructure experts, PC support specialists, network administrators, and data security professionals have acted as transparent supplements to the IT groups of some of the world's largest IT service businesses. Progent's range of expertise allows you to broaden the scope of your IT service practice, and Progent's close integration with your support team lets you promote and protect your branding.

Progent is a network consulting firm with 20 years of background providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network experts of any independent IT services firm in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's customers.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service firms features transparent resale to your customers of professional IT services. Progent bills you directly and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to an effective service desk. But enterprise-grade ticketing platforms are not just expensive to license and staff, but also challenging to set up and maintain. Small or niche IT support companies do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT support organizations an economical way to retain their custom branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's investments in advanced ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing services enable you to expand your support workload, the diversity of technical issues your firm can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's online desktop support group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during standard business hours.
  • Normal support hours are from 5am to 7pm PST, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in major metro areas is offered across the US at extra cost.
  • You have full control of your customers and billing.
  • Your customers submit incident reports via your custom branded Internet portal, a toll-free number, or by sending an email to your dedicated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional information about Progent's Call Center and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service firms allows you to act as a sole source for practically all technical guidance and troubleshooting your customers may require. You can build your team and strategic in-house competencies at your own pace without having to decline new business owing to a lack of in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your internal IT service team, under your direction, and bills your firm instead of your client.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Service Documentation: Progent uses an advanced documentation system to make sure all services delivered are fully described. This makes it easy for your IT support organization to shift service responsibilities to in-house personnel once you have sufficient people and appropriate skill sets.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and affordably accept additional opportunities beyond your main areas of excellence and serve additional geographies without the risks associated with expanding your head count too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a comprehensive network support provider by offering more solutions to more clients using your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers world-class expertise in a wide array of technologies and can be a dependable resource for expanding your IT support operations.
  • Rapid Problem Escalation: With a sizable roster of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Make Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help outside the fold.
  • Online Support Professionals: For 20 years, Progent has delivered remote network support from Help Desk support to high-level consulting. Efficient online support cuts costs and produces quick solutions.
  • Top Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Aurora, Colorado Organizations
Progent's seasoned roster of certified consultants offers Aurora, Colorado businesses a wide range of online consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:

Learn More Details About Progent's Consulting Support for IT Service Firms in Aurora, Colorado
For additional details about Progent's consulting support for IT service organizations in Aurora, Colorado, call 1-800-993-9400 or see Contact Progent.