Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Aurora
ProgentProgentís consulting services for network service firms in Aurora Colorado allows your company to provide your clients Progent's consulting expertise and Help Desk support under your own branding as a transparent extension of your regular IT support group. These services can help you add to your client base, flesh out your service catalog, create happy clients, and increase your profits.

Progentís nationwide roster of network engineers, PC support technicians, network administrators, and cybersecurity professionals have worked as transparent supplements to the IT staffs of some of the worldís biggest IT support firms. Progentís range of expertise allows you to widen the scope of your IT service practice, and Progentís close integration with your support team helps you promote and preserve your company's brand.

Progent is a network support company with two decades of background delivering online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network experts of any private computer support firm in the world. Progent has provided online IT assistance and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for network service organizations offers transparent resale to your clients of world-class IT services. Progent invoices your firm exclusively and works under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for customers who require 24x7 support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an effective service desk. But full-featured ticketing systems are not only expensive to license and staff, but also difficult to configure and maintain. Small or niche IT service organizations seldom have the required budget or personnel. Progent's Call Center and ticketing solution gives IT service firms an economical way to keep their company branding while providing their customers world-class desktop support built around a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing solution for IT support organizations leverages Progent's sizable investments in advanced ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing services enable your IT service firm to increase your support workload, the diversity of technologies your business can handle, the number of {geographies you can service, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT service organizations include:

  • Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement to begin work during standard business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in major metro areas is offered throughout the US at extra cost.
  • You have complete control of your clients and invoicing.
  • Your clients submit requests using your own branded Internet portal, a toll-free phone number, or by sending an email to your specified email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more information about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for network service firms allows your support team to become a single source for practically all IT expertise your clients may require. You can grow your staff and core in-house competencies at your own pace without being forced to turn down new business due to a gap in in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent extension of your internal support team, responding to your management, and invoices you instead of your client.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Extensive Reporting: Progent uses an enterprise-class service documentation platform to ensure that all IT services delivered are thoroughly documented. This allows you to shift service assignments to internal personnel when you have enough people and appropriate skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can easily and efficiently take on more opportunities outside your main areas of expertise and serve new geographies without the risks involved with expanding your head count too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum IT service firm by offering more services to more clients under your own company name.
  • Add to Your Services Portfolio: Progent can provide top-tier support in a broad array of IT disciplines and can act as a dependable resource for growing your IT support business.
  • Rapid Problem Escalation: Thanks to a large roster of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
  • Keep Your Customers Happy: Satisfied customers stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from your competitors.
  • Online Technical Support Professionals: For 20 years, Progent has delivered remote network support ranging from Help Desk services to high-level consulting. Efficient online service cuts costs and produces quick solutions.
  • Top Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and CRISC. Learn more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Aurora, Colorado Companies
Progent's nationwide roster of certified consultants and technical experts can provide Aurora, Colorado organizations a wide range of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Consulting Support for Network Service Organizations in Aurora, Colorado
To learn more details about Progent's consulting support for IT service organizations in Aurora, Colorado, call 1-800-993-9400 or refer to Contact Progent.