Aurora Specialists for IT Support Firms
Transparent Temporary IT Support Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Aurora
Progent's consulting support for IT service firms in Aurora Colorado enables you to provide your customers Progent's consulting expertise and Help Desk support under your own branding as a seamless supplement to your regular IT support team. These services can help you grow your revenue, flesh out your service portfolio, create happy customers, and improve your bottom line.
Progent's roster of network infrastructure experts, desktop support specialists, network admins, and data security professionals have worked as transparent adjuncts to the IT staffs of some of the world's biggest IT support businesses. Progent's range of technical knowledge enables you to add to the capabilities of your IT service business, and Progent's close integration with your support team helps you promote and preserve your branding.
Progent is a network support company with two decades of experience providing remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT support company in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)
Reselling Progent's Support Services Under Your Branding
Progent's reseller program for network service firms features seamless resale to your clients of professional services. Progent bills you exclusively and performs under your direction to deliver your clients support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the heart of an effective service desk. But full-featured ticketing platforms are not just costly to acquire and staff, but also challenging to configure and maintain. Smaller IT support companies do not have the required resources. Progent's Call Center and ticketing solution offers IT service firms a practical way to keep their own branding while delivering their customers world-class desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing program for IT service organizations takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services allow you to increase your support volume, the diversity of technologies your company can take on, the number of geographies you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing program for IT service firms include:
- Progent's remote desktop support staff provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard work hours.
- Standard service times are from 5am to 7pm PST, five days per week.
- Extended support is offered at extra cost.
- Optional onsite service in major metros is available throughout the country at additional cost.
- You have full control of your clients and invoicing.
- Your clients enter service requests via your branded web portal, an 800 number, or by sending an email to your specified mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service firms allows you to act as a sole point of contact for practically all IT guidance and troubleshooting your customers may require. You can build your staff and strategic in-house competencies at your own pace without being forced to decline new business due to a lack of expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent works as a transparent supplement to your internal support team, under your direction, and bills your firm instead of your customer.
- By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
- Detailed Documentation: Progent uses an advanced service documentation platform to make sure all services performed are fully documented. This makes it easy for support group to transfer service responsibilities to in-house consultants when you have sufficient staff and appropriate skill sets.
- Safely Expand Your Service Practice: You can quickly and efficiently accept additional jobs beyond your main areas of expertise and open additional geographies without exposure to the risks involved with expanding your full-time staff too rapidly.
- Re-enforce Your Name: You can solidify your mind share as a comprehensive IT service provider by offering more services to more customers under your own brand.
- Flesh Out Your Services Portfolio: Progent can provide world-class expertise in a wide array of IT disciplines and can be a reliable reservoir of skills for expanding your IT service business.
- Fast Escalation: Thanks to a sizable team of high-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
- Make Your Customers Happy: Satisfied customers keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from your competitors.
- Remote Support Experts: For two decades, Progent has provided online IT support from Call Center support to high-level consulting. Efficient remote support cuts costs and produces fast solutions.
- Major Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Aurora, Colorado Companies
Progent's seasoned team of certified consultants and technical experts can deliver Aurora, Colorado organizations a wide array of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for IT service providers include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Migration Consulting
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure AD Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Consulting
- Azure, AWS, Google Cloud Platform
- Online IT Technical Support
- Work from Home Support
- Cisco Network
- Juniper Expertise
- Cisco Routers Configuration
- Cybersecurity Monitoring
- Penetration Testing with NodeZero
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Support Services
- Colo Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtualization Automation
- Rapid, Affordable .NET Application Development.
- Windows Hyper-V Setup
- VMware vSphere Configuration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- Smartphone Integration
- iPhone Integration
- Google Android Smartphone Management
- Ransomware Defense and Recovery
- Data Backup/Recovery Solutions
- Cisco VoIP Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Assessments
Find Out More About Progent's Consulting Support for Network Service Firms in Aurora, Colorado To learn additional information about Progent's reseller support for IT service firms in Aurora, Colorado, call 1-800-993-9400 or refer to Contact Progent.
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Email Block Lists Consult
Email Guard DLP Engineers
Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall.
Microsoft and Cisco Certified Multi-site Server Consulting
Top Colocation On-site Support
For large businesses, Progent can leverage in-house network support groups by providing extensive experience in deploying critical Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server help. For the national or worldwide businesses with branches, Progent can act as a seamless local extension of corporate IT management. Progent's enterprise support services include company-wide security, online branch office support, network design, Sarbanes Oxley conformance, project planning, and top-level service for multiple location network environments powered by Enterprise Windows 2000. Progent can provide on-site consultants and technicians to assist with a site relocation or office move, or a system architect to assist with building or utilizing an Internet Data Center or Hosting Facility.
Phobos ransomware hot line Consulting Services
ransomware cleanup and restore Consultancy
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist your business to halt the progress of an active ransomware breach. Call 800-462-8800
Top Quality Hybrid Configuration Wizard IT Consultant
Hybrid Microsoft 365 integration Network Consulting
Microsoft 365 Exchange Online allows you to use cloud-based virtual machines, mailboxes and other email infrastructure to reduce hardware expense and management overhead. You can configure Microsoft 365 Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid solution that combines on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly remote support to assist your organizations to assess the potential advantages of Microsoft 365 Exchange Online, design a solution that fits your functional requirements and budget, implement an efficient migration from your existing Exchange system to one that includes Exchange Online, train your management team and users, and deliver as-needed consulting and technical support.
Specialists WLAN controller
Online Troubleshooting WLAN controller
Cisco's Catalyst Wi-Fi controllers simplify the administration of Wi-Fi networks by unifying the configuration and management of Wi-Fi access points, tuning wireless throughput by reducing the impact of radio frequency congestion, enhancing Wi-Fi availability with fast failover, and hardening security by identifying threats and filtering network traffic according to user class and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controller appliances to manage wireless networks of any size. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's modern wireless controller solutions.
Network Consultants Nexus Switch Latency
CCIE Certified Online Support Nexus NX-OS
Nexus switches are intended to provide the speed, expandability, dependability, cloud readiness, density, security and ease of management needed to function as the foundation of a world-class data center. Progent's Cisco-certified Nexus switch consultants can provide remote and on-premises consulting and troubleshooting services to help you to plan an optimal network architecture, set up pilot environments to confirm your switching solution, install and configure Nexus switches, create and enforce appropriate policies, perform security vulnerability evaluations, configure proactive monitoring and alert systems, fully utilize resources by means of virtualization technologies, analyze and repair switching and routing issues, maximize performance, plan for expected growth, and take advantage of the advanced fault-tolerant features available for Nexus family of switches. Progent's consultants can also help your business to upgrade non-disruptively from legacy Nexus switches or Catalyst switches to up-to-date Nexus switches.
City Government Consultancy
Consultant Local Government Cisco
Progent has a long background delivering a full-spectrum of remote network consulting and emergency troubleshooting services to local governments and schools throughout the U.S. Progent is one of the pioneers in providing expert remote network consulting and has provided network solutions to clients in every state. Remote support saves travel costs and resolves problems more quickly than onsite service calls.
Firepower NGFW Firewalls Support Outsourcing
Cisco Firepower 2100 Series Firewalls Engineer
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and offer unified control of modern cybersecurity features such as application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help you to design and carry out a smooth upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's cloud-based services to build and centrally control IT ecosystems that span branch offices, data centers, and cloud resources.
Remote Consulting ProSight Endpoint Ransomware Monitoring
Hermes ransomware protection and recovery Consulting Services
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools by SentinelOne to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats.
Project Pilots Engineer
Consultant Services IT Development Project
For enterprise project management support, Progent offers access to veteran information technology experts with years of background in technology management, program development, and process engineering for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers can provide project management skills to assist enterprise customers follow best practices to ensure that major projects are completed on time and within budget.
Top Postini Services
Installation support Postini
E-Mail Guard represents a complete service for blocking spam and viruses. E-Mail Guard addresses the security and administration of corporate email by providing constantly improved spam and virus blocking, policy management, content filtering, and defense against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features tracking, administration and analysis tools as well as outbound email testing to help you repair your email system and specify and regulate company email policy.
Meraki Outdoor Wi-Fi Access Point Support Services
Meraki Wi-Fi Access Point Specialist
Progent's Cisco-Meraki Wi-Fi access point experts can assist you to design, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a campus or a multi-site enterprise. Progent can also assist clients to incorporate other Cisco appliances for unified management.
24/7/365 Expert Microsoft Certified Microsoft ISA 2004 Server Support
Internet Security and Acceleration Server Online Consulting
Progent's certified ISA Server consultants have extensive experience developing Microsoft ISA Server-based security installations for information systems with many sites, mobile workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts can assist your company in planning and deploying an installation of ISA 2000 Server or ISA Server 2004 that meets your network protection needs without overly limiting your network accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Systems Management Server Online Consulting
SMS 2003 Upgrade On-site Support
Systems Management Server offers added capability for change and configuration management of Windows-based systems through introducing Feature Packs. Feature Packs lower the net administrative expense of managing and configuring software by making it easier to copy system images, control mobile computers, and operate management tools. In addition to alerting you about ways to save management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to plan and perform IT tasks that cover areas that Feature Packs are designed to streamline. Progent's adoption and upgrade services can lower spending and eliminate business disruption as you move to new operating systems and applications. Progent's wireless consulting experts can show you how to develop efficient procedures and standards to manage PDAs and intelligent mobile phones so your mobile workforce stays productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you design a security strategy that incorporates policies, processes and technologies to keep your IT network safe.
CCDP Certified wireless IP phone integration Outsourcing
wireless IP phone integration Remote Technical Support
Progent's Cisco-certified wireless technology consulting experts can assist you to configure, manage, and debug Cisco wireless devices such as Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
Microsoft Entra Hybrid Specialist
Azure Planning Professional
Progent can help you with any stage of Azure cloud integration such as requirements analysis, readiness evaluation, solution design, pilot testing, deployment, centralized administration, performance optimization, software license controls, disaster recovery strategies, security planning, and regulatory compliance validation. Progent can assist you to configure and troubleshoot firewalls and VPN tunnels so your clients can securely access to Azure services, and Progent's Microsoft-certified consulting experts can help you integrate key Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist you to set up a hybrid cloud ecosystem that seamlessly combines physical datacenters with Azure resources.
Network Consultant Small Office
Microsoft and Cisco Authorized Expert Security Consulting Group Small Office
Progent is a pioneer in cost-effectively providing enterprise-class network support to small companies. Progent's achievement in handling the IT support requirements of the chronically underserviced small company sector is the combined outcome of major technical and operational innovations that have eliminated much of the conventional costs out of managing network support, added unmatched professional expertise into the IT service system, and dramatically accelerated the solution process.
Altaro VM Backup Cloud Management Support and Help
Altaro VM Backup Testing Professionals
Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a dependable and budget-friendly solution for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted environments and also enables cost-effective cloud backup to Azure storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of remote or onsite consulting services to assist you to plan, deploy, manage and troubleshoot a modern backup/restore solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup software.
