Ransomware : Your Worst IT Disaster
Ransomware  Recovery ExpertsRansomware has become an escalating cyber pandemic that poses an extinction-level danger for organizations vulnerable to an attack. Multiple generations of ransomware such as Reveton, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been circulating for a long time and still cause damage. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, plus frequent as yet unnamed viruses, not only do encryption of on-line data but also infect many available system backup. Data synchronized to cloud environments can also be corrupted. In a poorly architected environment, it can make automatic restoration useless and effectively sets the network back to zero.

Restoring services and data following a ransomware intrusion becomes a sprint against the clock as the targeted business fights to contain and eradicate the crypto-ransomware and to resume business-critical activity. Because ransomware takes time to move laterally, attacks are frequently launched on weekends and holidays, when successful penetrations tend to take longer to uncover. This compounds the difficulty of rapidly mobilizing and organizing a knowledgeable mitigation team.

Progent has a variety of solutions for securing Aurora enterprises from crypto-ransomware attacks. Among these are team member training to help identify and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based threat protection to identify and suppress day-zero malware assaults. Progent in addition provides the assistance of veteran ransomware recovery consultants with the talent and commitment to re-deploy a compromised network as urgently as possible.

Progent's Crypto-Ransomware Recovery Help
Following a ransomware attack, sending the ransom in cryptocurrency does not ensure that merciless criminals will provide the keys to unencrypt any of your data. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their data even after having paid the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well higher than the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The alternative is to piece back together the vital components of your Information Technology environment. Absent access to essential data backups, this requires a broad complement of skill sets, top notch project management, and the ability to work continuously until the recovery project is finished.

For decades, Progent has made available professional Information Technology services for companies throughout the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have attained advanced certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity specialists have earned internationally-recognized industry certifications including CISA, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has experience in accounting and ERP software solutions. This breadth of expertise gives Progent the capability to knowledgably ascertain necessary systems and integrate the surviving components of your computer network system following a crypto-ransomware penetration and configure them into an operational system.

Progent's ransomware group has best of breed project management systems to orchestrate the complex recovery process. Progent understands the importance of acting rapidly and together with a client's management and IT team members to assign priority to tasks and to get key applications back on-line as fast as humanly possible.

Customer Case Study: A Successful Ransomware Virus Restoration
A customer sought out Progent after their network system was crashed by the Ryuk ransomware. Ryuk is believed to have been deployed by North Korean state sponsored hackers, possibly adopting strategies leaked from the U.S. NSA organization. Ryuk seeks specific organizations with little or no tolerance for disruption and is among the most lucrative incarnations of ransomware malware. High publicized targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturing company located in Chicago and has about 500 workers. The Ryuk event had brought down all business operations and manufacturing processes. The majority of the client's system backups had been on-line at the beginning of the intrusion and were damaged. The client was actively seeking loans for paying the ransom demand (more than two hundred thousand dollars) and hoping for the best, but ultimately brought in Progent.

"I cannot tell you enough in regards to the support Progent gave us throughout the most stressful time of (our) company's survival. We would have paid the Hackers if it wasn't for the confidence the Progent team afforded us. The fact that you were able to get our messaging and essential applications back online sooner than one week was amazing. Each expert I talked with or e-mailed at Progent was amazingly focused on getting our system up and was working breakneck pace to bail us out."

Progent worked together with the customer to rapidly determine and prioritize the most important services that needed to be restored to make it possible to continue departmental operations:

  • Windows Active Directory
  • Microsoft Exchange Email
  • Accounting and Manufacturing Software
To get going, Progent adhered to ransomware incident mitigation industry best practices by stopping lateral movement and cleaning up infected systems. Progent then began the process of rebuilding Active Directory, the key technology of enterprise systems built upon Microsoft technology. Microsoft Exchange email will not operate without Windows AD, and the customer's financials and MRP system utilized SQL Server, which requires Active Directory for security authorization to the database.

Within 48 hours, Progent was able to re-build Active Directory to its pre-attack state. Progent then helped perform setup and storage recovery of key servers. All Exchange Server schema and configuration information were usable, which accelerated the rebuild of Exchange. Progent was able to assemble local OST data files (Outlook Offline Data Files) on various desktop computers and laptops in order to recover mail information. A not too old off-line backup of the businesses accounting software made them able to return these essential programs back online for users. Although a large amount of work still had to be done to recover fully from the Ryuk damage, essential services were recovered rapidly:

"For the most part, the production operation survived unscathed and we made all customer orders."

During the next month important milestones in the recovery project were made in close cooperation between Progent team members and the client:

  • Self-hosted web sites were restored with no loss of information.
  • The MailStore Exchange Server containing more than four million archived messages was restored to operations and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory functions were 100 percent operational.
  • A new Palo Alto 850 firewall was installed.
  • Most of the desktops and laptops were functioning as before the incident.

"Much of what transpired in the early hours is mostly a blur for me, but my management will not soon forget the dedication all of you put in to give us our company back. I have trusted Progent for at least 10 years, maybe more, and each time I needed help Progent has come through and delivered as promised. This time was a stunning achievement."

A potential business-ending disaster was evaded due to dedicated experts, a wide spectrum of technical expertise, and close teamwork. Although in retrospect the crypto-ransomware incident described here would have been disabled with modern security technology solutions and recognized best practices, user education, and well thought out security procedures for information protection and proper patching controls, the reality remains that state-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a crypto-ransomware incident, feel confident that Progent's roster of professionals has proven experience in ransomware virus blocking, remediation, and information systems disaster recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), I'm grateful for making it so I could get rested after we made it over the initial fire. Everyone did an fabulous effort, and if any of your guys is visiting the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Aurora
For ransomware system recovery consulting in the Aurora area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Citrix-certified consultants can assist you to design, deploy, manage, and support a virtualized Windows application delivery system based on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can help you optimize your infrastructure for distributing server and client-side applications, and Progent's datacenter support consultants can assist your organization to manage and support a remote datacenter that offers high uptime, enhanced security, and rapid recovery.

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  • Integration Services 64-bit Server
    64-bit Server IT Services

    Progent's Microsoft-expert engineers can assist your organization to update your servers or workstations from 32 to 64 bits. Progent can help you to calculate the risks and benefits of migrating to 64-bit processing, design an affordable migration process that minimizes operational interruptions, and deliver inexpensive, expert online support to assist your organization to install 64-bit operating systems and application software on your existing hardware.

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  • Computer Consultants Teleworker
    Remote Workforce Computer Consulting

    Progent has 20 years of experience helping small and mid-size companies to design, deploy, tune, administer, and debug computer networks that support at-home workers.

  • Top Support Outsourcing Windows Desktop Simulation on Apple Mac Windows Applications on Apple Mac Technical Support Services
  • Two-factor Authentication (2FA) Onsite Technical Support Duo Identity Verification Support
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  • Remote Technical Support Office 365 Skype for Business Integration
    Microsoft 365 Excel Integration Online Consulting

    Progent can assist your business to understand the wealth of subscription options available with Microsoft 365, formerly branded Office 365, and configure your network with Microsoft 365 so you derive maximum business value. Progent offers expertise with multi-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to create and manage hybrid ecosystems that seamlessly combine local and cloud-based products and services.

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  • Wi-Fi RF Coverage Maps Remote Consulting Wireless LAN Site Survey Onsite Technical Support
  • Windows Server 2012 R2 Server Manager IT Consultants Windows Server 2012 R2 Security Network Consultants
  • Windows Server 2019 Hyper-V Network Engineer 24x7 Windows Server 2019 and SCVMM Consultant Services

  • Questions about Computer Consultants Job
    Top Ranked Q and A about Computer Consulting Job Opening

    For replies to frequent enquiries about being a consultant at Progent, go to Consulting at Progent Q&A.

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